2016 Celebrating 170 years Celebrating 170 helping Australians achieve independence financial report annual
IOOF Holdings | Annual Report 2016 Contents
Who is IOOF? 1 Our major brands 2 Chairman's statement 3 Managing Director's overview 5 Our financial performance 7 Directors 10 Environmental, Social & Governance report 13 IOOF Foundation 18 Financial report 21 IOOF annual report 2016
About IOOF This year at IOOF we celebrate 170 years of helping Australians secure their financial independence. Since our beginnings in the 19th century – when we visited the sick, relieved the distressed, helped bury loved ones and educated orphans – our goal has always been to put clients first. We do this by seeking to understand their needs, look after them and provide solutions to help them secure their financial future. Today, IOOF is the largest independent financial services group in Australia. We are an ASX top 100 company with $131.1 billion in funds under management, administration, advice and supervision, and we currently provide services to more than 600,000 customers around Australia.*
Our broad range of products and services means that our ability to provide tailored solutions to help our clients achieve their financial goals is unparalleled. We believe that success comes from caring about people and providing quality financial advice, product and service solutions. What does IOOF do? IOOF provides a range of wealth management solutions for Australians, including:
Financial Advice and Platform Management Investment Management Trustee Services Distribution Services and Administration Through our investment Our trustee business We believe in the value of We offer financial advisers, management expertise, includes estate planning financial advice. Whether their clients and hundreds we offer a range of highly and administration, personal provided through the of employers around Australia rated multi-manager trustee services, philanthropy, organisations we partner leading superannuation and solutions that add value on self-managed super fund with or our own extensive investment administration several fronts; those being (SMSF) solutions and network of financial advisers platforms. Our unique open our active management corporate trust services. and stockbrokers, our goal is architecture model means of underlying investment to help clients build, maintain we not only offer our IOOF managers, our dynamic asset and protect their wealth. platforms but leading external allocation and our robust risk platforms to ensure advisers management approach. and their clients can choose the product and service solutions that best suit their individual needs.
* As at 30 June 2016
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Our major brands
Platform management Financial advice Investment management Trustee and administration
IOOF Employer Super IOOF MultiMix Corporate Trust
Private Client Services IOOF PlatformConnect IOOF QuantPlus Superannuation
IOOF Alliances IOOF Pursuit IOOF WealthBuilder
As at 3 October 2016
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Chairman’s Letter
Dr Roger Sexton, AM Celebrating 170 years of securing our clients’ futures This year we celebrate 170 Success of our Strategy years since our foundation as In the face of market volatility during the a friendly society. The aims that year, our three pillared strategy of organic drove IOOF’s establishment growth, efficiency and growth through all those years ago – to acquisition, proved extremely resilient and delivered a strong financial result positively contribute to the for our shareholders. lives of individuals and their Statutory profit for the year was $196.8m, communities – remain as valid up 42%. Pleasingly, this result has today as then. To that end, translated into a record total dividend for in 2016 we continued to build the full year of 54.5cps, which was paid on a sustainable business that 13 October 2016. puts our clients at the heart This success was anchored in the of everything we do, while also company’s capacity to swiftly yet carefully integrate acquisitions into creating long-term value for the broader group. Transformative our shareholders. acquisitions, particularly since 2009, have built a business with complementary offerings, greater diversification and proven strength.
This result would not have been possible without the dedication, hard work and commitment of the all of our staff, the Leadership Group and my fellow Board members. I thank them sincerely for their continued tireless contribution.
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Transformation activities one crucial to underpin future success. increased from $251 million in 2002 when Put simply, if we are to understand the IOOF listed on the Australian Securities As our Managing Director also notes, we varying needs of our clients and continue Exchange to around $2.7 billion currently. undertook a number of strategic activities to develop innovative approaches to Total shareholder returns have averaged during 2016 including the transfer of serve them, then drawing on the rich 12% per annum over this same period on tens of thousands of client accounts diversity within the company itself a compounding annualised basis. and billions in client funds from our TPS is essential. platform to IOOF Pursuit. The success While the company continues to have of this operation was a testament to This desire to best serve the community exciting opportunities for continued the ability of the business to undertake also finds form in the work of the IOOF growth, I have decided that now transformational projects of real scale. Foundation, which has done some is the right time for me to pass the tremendous work over the past year. responsibility of Board leadership to We remain active in identifying and I encourage you to read the further detail my successor, Mr George Venardos. pursuing acquisition opportunities that on the Foundation and other initiatives in I leave safe in the knowledge that IOOF align culturally with the organisation, our Environmental, Social & Governance is well positioned as an independent provide genuine synergies and are in reporting section on page 13. the best interests of our shareholders. and pre-eminent provider of wealth With both a demonstrated track record Outlook management services in Australia with of successfully integrating acquired a strong balance sheet, and a well-honed businesses and our balance sheet Although the wealth management strategy and corporate culture. sector has experienced some challenging strength, IOOF is in an excellent position I am delighted to have George Venardos market conditions this year, the to capitalise on further opportunities succeed me as Chairman of IOOF fundamentals remain extremely positive. as they arise. following this year’s AGM. George is a There is strong bi-partisan political very experienced Company Director ASIC inquiry finalised agreement over the importance with a wealth of experience in the In July this year, ASIC finalised its inquiries of superannuation, a view shared financial services industry and an intimate into allegations made against IOOF, throughout the Australian community. knowledge of the business of IOOF. We will continue to be strong advocates including those raised by a former We were pleased, also, to recently for the value of financial advice and employee. In its formal statement, ASIC announce the appointment of the need for ongoing professional announced that no further action would Mr John Selak to the Board, who development for all staff involved in be taken in relation to these issues. The will complement our well skilled this vital activity. To this end, we were full ASIC media release is available at: and experienced Board and our highly delighted to launch the IOOF Advice www.asic.gov.au. capable executive team, expertly led by Academy in July of this year. We are extremely pleased that this matter Managing Director, Mr Chris Kelaher. 170 years on and our commitment to has now been fully resolved. We have I look forward to seeing the Company’s our clients and communities remains always maintained that the company had continued growth and delivery of positive a constant. thoroughly investigated these concerns outcomes for customers, shareholders, and, where appropriate, took decisive To our shareholders, the Board and employees and the communities in which action. IOOF has a strong governance management of IOOF thank you again we operate. culture and we remain committed to for your support over this past year. the highest standards of compliance This is an exciting time for our industry and oversight. and our company and we look forward to continuing to honour the trust you Value of Diversity place in us. Dr Roger Sexton AM It is interesting to note that our staff As we announced on 4 October 2016, Chairman numbers have nearly doubled over the I will be retiring from the Board at last seven years; from 1,100 in 2009 to our AGM on 24 November, 2016. more than 2,000 across Australia & New It has been a privilege to serve as Zealand today. a Director for some 15 years, and as This growth has seen a greater diversity Chairman for the past four years. It has of background, experience and skills also been pleasing to be part of the within the company’s ranks. In our view, sustained growth and success of IOOF such diversity is a real strength and over this period. Our market capitalisation
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Managing Director’s Commentary
Commitment to strategy delivers resilient results in the face of volatility Against a backdrop of turbulent Key financial highlights market conditions, especially • Statutory profit is up 42% year on year during the second half of 2016, to $196.8m with a large contribution I am extremely proud of the from the profits derived from the sale of the Perennial boutiques during Christopher Kelaher efforts of all of our staff, the the year leadership team & Board in contributing to a highly resilient • UNPAT of $173.4m is in line with our strong performance in prior year performance which continues to provide value for all of • Total funds net inflow was $1.8b to 30 June. We have now our shareholders. had 14 consecutive quarters of positive platform net inflows, a key indicator of our strong organic growth
• Our track record on cost control has continued and this is a signature element of our performance. This is reflected in our cost to income ratio, which remains low at 56.9%
• Our balance sheet strength positions us to capitalise on future opportunities when they arise
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Strategy delivering an additional $8m which has further through this academy, we aim to be the allowed us to focus on our core wealth pre-eminent training resource for the shareholder value management capabilities. financial planning industry.
Our performance is backed by strong Shadforths is now fully integrated within Underpinning everything we do are cash flows which has enabled us to the Group. We have realised $25m in robust governance and compliance propose a fully franked dividend of annual cost synergies, significantly foundations which are fundamental to 54.5 cents per share for the full year; exceeding our original estimate of $15m. our successful day to day operations. a 95% payout ratio on underlying profit for our shareholders. The full year We have undertaken all of these Positioning for the Future dividend per share is up 3% on prior activities while remaining disciplined year and it is a record total dividend in our approach to pursuing Our business is performing extremely over the full year for our shareholders. acquisition opportunities which will be well in the face of market volatility. We are benefiting from the diversification Pleasingly, this continues a very consistent complementary to our core businesses of earnings that the Shadforth acquisition trend of delivering a high fully franked and deliver improved value for our has brought, ongoing organic growth and dividend yield. shareholders. the increased focus on our core businesses Organic growth continues IOOFs client-centric culture from transformation and divestments. We have developed a resilient and Our open architecture means that we We achieved a significant milestone in sustainable business that is differentiated offer non-IOOF products and services June of this year with the consolidation from our competitors through alongside our own. This genuinely serves of our TPS platform into IOOF Pursuit. independence and open architecture. the best interests of our clients and the This is one of Australia’s largest ever service needs of their advisers. This is a We are committed to strategic organic platform transformations with $7.1 billion fundamental differentiator in our sector. growth initiatives which are focused of client funds transferred in 40,000 We understand that offering the best on putting our clients first. We have accounts. This speaks to our ability possible outcomes to our advisers and the balance sheet strength and to undertake successful strategic clients is the surest way to build and demonstrated ability to capitalise on transformational activities. sustain long-term valued relationships. acquisition opportunities when they arise. We continue to have consecutive ClientFirst is an initiative that we have These initiatives and activities have laid quarters of net platform inflows, which is undertaken which is focused on what solid foundations for an exciting year particularly pleasing when industry flows really matters to our clients. We have ahead and for many more years to come. have been significantly challenged during listened to over 2,000 client calls and the year. We have also seen sustained It is also a time of change at our Board reviewed over 3,000 transactions to strong flows into our financial advice level. As Roger has mentioned, he is fully understand this. Using this data, segment with $1.3 billion net inflows retiring at this year’s AGM after 15 years we have developed new measures and for the year. as a director of IOOF and Chairman since are piloting new ways of working. The 2012. I thank Roger for his contribution With platform consolidation completed early results from this work are very to the Company and wish him well in his towards the end of the year and with the encouraging, based on feedback from future personal commercial undertakings. extremely positive flows experienced clients and advisers. during the year, we are in a strong I am looking forward to working We have also been holding innovation position to continue our organic growth closely with our new Chairman, competitions which invite our staff to George Venardos, and our new Director, momentum into 2017. work together to come up with and John Selak. Our well skilled Board will be Focus on our core develop innovative ideas for client- in very capable hands under George’s centric services & products. Based on Chairmanship. On behalf of the Board, capabilities successful start-up lab models worldwide, management and staff of IOOF, I would the winning ideas move into a funded The Perennial divestments undertaken like to thank Roger for his distinguished incubation stage for further development. during the year have reshaped our record as a director and Chairman of IOOF We expect the first exciting innovation investment management business; and wish him well for the future. to be released in 2016/17. significantly reducing exposure to volatile institutional fund flows. Pleasingly, the IOOF’s Advice Academy was officially sales have realised post tax profit on launched in July following a 2 year sale of $56m. We also undertook a large pilot program. IOOF continues to be Christopher Kelaher number of smaller transactions, realising a strong advocate for best advice and Managing Director
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Our financial performance divisional updates
Funds by segment