Quarterly Performance Report

2015-16 Quarter 1

01 April 2015 to 30 June 2015

SCOTTISH FIRE AND RESCUE SERVICE

September 2015

Report Prepared by Performance Data Services

About the statistics in this report The activity totals and other statistics quoted in this report are internal management information published in the interests of transparency and openness. They are provisional in nature and subject to change as a result of ongoing quality assurance and review.

Because all statistics quoted are provisional there may be differences in the period totals quoted in our reports after original publication which result from revisions or additions to the data on our systems.

The Scottish Government publishes Official Statistics each year which allow for comparisons to be made over longer periods of time.

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Quarterly Performance Report

2015-16 Quarter 1

Table of Contents KEY POINTS AT A GLANCE ...... 3 SCOTTISH GOVERNMENT TARGETS ...... 4 TARGET 1 - REDUCING FIRE FATALITIES AND CASUALTIES BY 5% A YEAR ...... 4 TARGET 2 - REDUCING SPECIAL SERVICES CASUALTIES ...... 5 RTC SPECIAL SERVICES FATALITIES AND CASUALTIES ...... 5 NON-RTC SPECIAL SERVICES FATALITIES AND CASUALTIES...... 5 TARGET 3 - REDUCING ACCIDENTAL DWELLING FIRES, BY 10% EACH YEAR ...... 6 TARGET 4 - REDUCING THE NUMBER OF NON-DOMESTIC FIRES ...... 7 TARGET 5: REDUCING FIREFIGHTER INJURIES ...... 7 TARGET 6: STAFF ABSENCES ...... 8 RESPONSE AND RESILIENCE ...... 9 TOP 15 INCIDENT TYPES ATTENDED ...... 9 CALL HANDLING TIMES ...... 10 RESPONSE TIMES ...... 12 AVAILABILITY OF RDS CREWS ...... 13 PREVENTION AND PROTECTION ...... 14 ROAD SAFETY ...... 14 GENERAL ...... 14 HOME FIRE SAFETY VISITS (HFSVS) ...... 15 ENGAGEMENT PROGRAMMES ...... 16 ENFORCEMENT ACTIVITIES ...... 21 FIRE ENGINEERING ACTIVITIES ...... 21 FIRE INVESTIGATION ACTIVITIES...... 21 UNWANTED FIRE ALARM SIGNALS ...... 23 UFAS STATISTICS FOR QUARTER 4 ...... 23 PEOPLE AND ORGANISATIONAL DEVELOPMENT ...... 24 FIREFIGHTER TRAINING AND DEVELOPMENT ...... 24 STAFF ABSENCES ...... 25 DETAILED KPIS ...... 26

GLOSSARY OF TERMS AND ACRONYMS ...... 27

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2 Key Points At A Glance

During the first quarter of 2015-16 we:

. Attended a total of 22,668 calls for assistance, which included o 6,166 fire alarm calls subsequently found on attendance to be Unwanted Fire Alarm Signals from an automated source, a decrease of 3% on the same quarter last year o 1,250 accidental dwelling fires o 528 road traffic collisions (RTCs) . Conducted 18,100 home fire safety visits, at which we fitted or replaced 12,532 smoke detectors . Audited 2,223 non-domestic premises for fire safety, of which 407 were care homes and 556 were Houses of Multiple Occupancy (HMOs), 18% and 25% of the total number of completed audits undertaken respectively . Trained 3,979 operational staff in a range of core skills, against a target of 4,897, an achievement rate of 81% . Completed the first phase of the Unwanted Fire Alarm Signals (UFAS) Policy and Procedure Implementation Review and created an Action Plan to respond to the issues identified. Key actions to be taken include revised default UFAS pre-determined attendance (PDA) criteria and improved links to better regulation.

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Scottish Government Targets In Annex B of the Scottish Government’s Fire and Rescue Framework for Scotland 2013 there are six broad targets which the SFRS is tasked to achieve. These relate to reductions in fire fatalities and casualties, special service casualties, accidental dwelling fires, non-domestic fires, and firefighter safety and attendance management. Although these are primarily annual targets we monitor our cumulative progress towards their achievement each year on a quarterly basis. This helps us to ensure that our activities are making the contribution expected of us in line with the Scottish Government’s National Outcomes.

Target 1 - Reducing fire fatalities and casualties by 5% a year

Table 1 - All Fire Casualties Actual Estimated Targets

Total Estimated Casualty Casualty Total % change from 1 2 3 Year Totals Fatalities Casualties Casualties Population Rate Rate Casualties RAG 3yr average 2012-13 to Q1 12 223 235 5,299,900 44.3 rates used to compute 2013-14 to Q1 8 290 298 5,313,600 56.1 estimated target rate and 2014-15 to Q1 8 218 226 5,327,700 42.4 value 2015-16 to Q1 12 246 258 5,327,700 48.4 45.2 241 1.7%

Notes: 1. Excludes precautionary checkups 2. Source: General Registry Office of Scotland / Scottish Government 3. Per million population This target relates to the total for all fire casualties and fatalities to the current quarter, not just those resulting from accidental dwelling fires. For clarity we show separate subtotals for fire fatalities and non-fatal fire casualties in the third and fourth columns above.

The total number of fire casualties to the end of the first quarter of 2015-16, 258, is 1.7% higher than the three-year average for the same period in previous years. The resulting rate of casualties per million population is 48.4, higher than the rates for two of the previous three years.

The estimated target set for this quarter is computed by projecting a 5% reduction on the average of the rates from 2012-13 to 2014-15. The computed target ceiling inclusive of the 5% reduction is 45.2 casualties per million population (or 241 casualties in absolute terms). As the actual rate of 48.4 per million is within 10% of the target we classify this target as amber this quarter.

The increase in fire fatalities and casualties has to be seen in the context of the impacts of health and social care issues in Scotland. The rate at which persons over the age of 60 are injured in fires in the home has increased over time, reflecting demographic changes and an increasingly aging population.

We have also seen in the past year a large increase in the number of fatalities resulting from deliberately-set fires. As a form of suicide the use of fire is much less common than other methods, so it is difficult to know or understand why we have experienced a large spike in such suicides and attempted suicides more recently.

From the details which sit underneath the totals recorded above, there were 12 fire fatalities and 246 non-fatal fire casualties recorded in the first quarter this year. Of the 12 fatalities 7 were incurred in

accidental dwelling fires, 4 in deliberate dwelling fires, and 1 in a vehicle fire. Quarterly Quarterly PerformanceReport

4 Of the 246 non-fatal fire casualties 156 were incurred in accidental dwelling fires, 38 in deliberate dwelling fires, 17 in vehicle fires, 23 in non-domestic premises, and 12 in other primary fires.

Target 2 - Reducing special services casualties Table 2 - Special Service Casualties Actual Estimated Targets

Total Estimated Casualty Casualty Total % change from 1 2 3 Year Totals Fatalities Casualties Casualties Population Rate Rate Casualties RAG 3yr average 2012-13 to Q1 35 502 537 5,299,900 101.3 rates used to compute 2013-14 to Q1 28 484 512 5,313,600 96.4 estimated target rate and 2014-15 to Q1 29 456 485 5,327,700 91.0 value 2015-16 to Q1 36 491 527 5,327,700 98.9 95.3 508 2.8%

Notes: 1. Excludes precautionary checkups 2. Source: General Registry Office of Scotland / Scottish Government 3. Per million population This target relates to the total number of fatal and non-fatal casualties recorded at the following types of special service attendances: RTCs, rescue/release of persons, rescue or evacuation from water, other transport incidents, and flooding. As there are many more RTCs than there are occurrences of the other special service incidents listed, and RTCs more frequently result in casualties or fatalities, increases or decreases in RTC casualties and fatalities are the primary influence on this target.

The total number of special service casualties recorded to the end of the first quarter of 2015-16, 527, is higher than the totals for the same period in two of the three previous years, in the main because of increases in RTC casualties and fatalities this quarter. As the casualty rate per million population is slightly above the target rate but within 10% of it we classify this indicator as amber.

The number of special-service fatalities recorded to the end of the first quarter (36) is higher than the same period in each of the past five years. Of the 36 fatal casualties recorded 30 result from RTCs, the highest total in the past five years.

RTC Special Services Fatalities and Casualties There were 440 non-fatal RTC casualties recorded to the end of the first quarter, the second-highest figure recorded in the past five years.

Non-RTC Special Services Fatalities and Casualties

Rescue or Evacuation from Water To the end of the first quarter there were 3 fatalities and 14 non-fatal casualties recorded under this heading, similar to other years in both cases.

Rescue and Release of Persons To the end of the first quarter there were 2 fatalities and 31 non-fatal casualties recorded under this heading, again similar to other years in both cases.

Other Transport Incidents To the end of the first quarter there was 1 fatality and 5 non-fatal casualties recorded under this heading, again similar to other years.

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Flooding In general in Scotland flooding is rarely a cause of casualties. To the end of the first quarter of 2015-16 there was just 1 non-fatal casualty recorded under this heading.

Target 3 - Reducing accidental dwelling fires, by 10% each year

Table 3 - Accidental Dwelling Fires (ADFs) Actual Estimated Targets

Estimated % change from 1, 3 Year Totals − − Incidents Households ADF Rate ADF Rate ADF Totals RAG 3yr average 2012-13 to Q1 1,220 2,376,422 0.51 rates used to compute 2013-14 to Q1 1,196 2,387,206 0.50 estimated target rate and 2014-15 to Q1 1,190 2,401,798 0.50 value 2015-16 to Q1 1,250 2,401,798 0.52 0.45 1,088 3.4%

Notes: 1. Source: General Registry Office for Scotland / Scottish Government 2. Household estimate for 2015-16 will be replaced when mid-year estimate becomes available 3. Accidental Dwelling Fires (ADFs) Per 1,000 households The number of accidental dwelling fires (ADFs) to the end of the first quarter, 1,250 is higher than the totals for the same period in the past three years. The rate of accidental dwelling fires per 1,000 households this quarter (0.52) is 3.4% higher than the average rate for the previous three years, and more than 10% higher than the target of 0.45 ADFs per 1,000 households (or 1,088 in absolute terms). Accordingly, we classify this indicator as red.

All dwelling fires are emergencies which have the potential to result in catastrophic damage and loss of life. Models of fire severity such as the Cheshire model adopted in England, which allocate a five-point severity scale to dwelling fires based on multiple factors such as the weight of response required, time in attendance, severity of injuries, occurrence of fatalities, spread of damage from room of origin and so on, indicate that the most severe outcomes occur in around 6% of all dwelling fires, with about 94% of dwelling fires resulting in damage which is of low to medium severity at most.

Later this year we will investigate the use of a suitable fire severity model to verify whether overall trends in dwelling fire severity are downwards, as would be expected over time given the success of community safety activities such as home fire safety visits which ensure that the most at-risk homes visited have adequate smoke or heat detection and means of escape if the worst-case arises.

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6 Target 4 - Reducing the number of non-domestic fires

Table 4 - Non-Domestic Building Fires (NDBFs) Actual Estimated Targets

Estimated NDBF NDBF % change from 1 2 Year Totals − − Incidents Buildings Rate Rate NDBF Totals RAG 3yr average

2012-13 to Q1 626 142,822 4.38 rates used to compute 2013-14 to Q1 660 141,822 4.65 estimated target rate and 2014-15 to Q1 577 140,500 4.11 value 2015-16 to Q1 658 140,500 4.68 4.34 609 6.9%

Notes: 1. Source: Estimated from earlier data 2. Non-Domestic Building Fires (NDBFs) Per 1,000 buildings The number of building fires in non-domestic premises, 658, increased this quarter when compared the same period in previous years, though we should not read too much into the total for the first quarter of these years. The rate per 1,000 buildings (4.68) is 6.9% above the three-year average. As we are within 10% of the target rate computed against the previous three-year average (4.34 per 1,000 buildings, or 609 incidents in absolute terms), we classify this indicator as amber.

Target 5: Reducing firefighter injuries Following discussions with the Health and Safety department we have found long-standing differences in our interpretation of summary categories recorded against quarterly Health and Safety data that form the basis of previous reports. These differences in interpretation applied to injuries sustained as a result of centralised training activities, which were being counted under a non-operational staff category instead of firefighters and other operational staff. This resulted in an undercount of about 10 to 12% in the totals listed for Target 5 and also for the equivalent fire framework KPI-07b reported in the current- and previous-format QPRs compared to the totals which the Health and Safety department would report.

We now have direct access to the Rivo Safeguard Health and Safety system, and data extract reports from that system are now used to provide the base data for the totals we compute for Target 5 and also for fire framework KPI 07b. All comparative figures now include the counts for injuries to operational staff sustained during centralised training activities, consistent with the annual reports on Health, Safety and Wellbeing produced by the Health and Safety team.

Table 5 - RIDDOR-Reportable Injuries Actual Estimated Targets

Staff Injury Injury % change from 1, 2 3 Year Totals − − Incidents Headcount Rate Rate Injury Totals RAG 3yr average 2012-13 to Q1 9 7,644 1.18 rates used to compute 2013-14 to Q1 12 7,302 1.64 estimated target rate and 2014-15 to Q1 14 7,174 1.95 value 2015-16 to Q1 13 7,174 1.81 1.57 11 13.9%

Notes: 1. Source: Scottish Government/SFRS 2. The headcount total for 2014-15 is provisional

3. Injury rate per 1,000 staff Quarterly Quarterly PerformanceReport

The number of RIDDOR-reportable injuries to operational staff recorded to the end of the first quarter, 13, is similar to the totals for the past two years but higher than that for 2012-13. Against the three-year average for the period from 2012-13 to 2014-15 the rate per 1,000 staff, 1.81, is more than 10% higher than the target of 1.57, though in absolute terms the difference is small (13 against a target of 11).

Accordingly, we classify this indicator as red.

Given the small numbers involved and these figures applying only to the end of the first quarter in all cases we do not read too much into the target being shown as red at present.

Target 6: Staff Absences Please refer to the Staff Absences section of this report (page 25)

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8 Response and Resilience

Top 15 Incident Types Attended The chart below shows the number of incidents attended, with the change from the equivalent total in 2014-15.

Top 15 Incident Types Attended in 2015-16 Q1 Change From 2014-15 Q1 False Alarm (UFAS) (27.2%) 6,166 203 ▼ 3 % Outdoor Fire (13.7%) 3,115 1053 ▲ 51 % False Alarm (Dwelling) (12.3%) 2,780 7 ▼ 0 % Refuse Fire (9.3%) 2,103 158 ▲ 8 % False Alarm (Good Intent) (9.1%) 2,056 58 ▼ 3 % Dwelling Fire (6.2%) 1,413 64 ▲ 5 % Other Building Fire (2.9%) 658 81 ▲ 14 % Effecting Entry/Exit (2.6%) 595 290 ▲ 95 % Road Traffic Collision (2.3%) 528 39 ▲ 8 % Vehicle Fire (2.2%) 501 17 ▼ 3 % False Alarm (Malicious) (2.0%) 447 67 ▲ 18 % No Action (1.5%) 334 141 ▲ 73 % Assist Other Agencies (1.3%) 301 151 ▲ 101 % Other Primary Fire (1.1%) 245 39 ▲ 19 % Chimney Fire (0.9%) 210 5 ▲ 2 % Source: IRS In the first quarter there were 6,166 false alarm calls counted as unwanted fire alarm signals, down 3% compared to the same period last year. UFAS calls are 27.2% of all attended calls for this quarter (22,668). Equipment-related false alarms occurring in domestic premises (listed as False Alarm (Dwelling) in the chart) were similar this quarter to last year. The entry for False Alarm (Good Intent) counts good-intent attendances not otherwise counted under the UFAS policy, the majority of which simply result from calls made to the SFRS directly by members of the public in the honest belief that they are reporting a possible fire. The total for this type of false alarm attendance went down by 3% to 2,056 this quarter compared to the same period last year. The number of refuse fires (2,103) was up by 8% compared to the first quarter last year. The number of dwelling fires increased by 5% to 1,413. The number of outdoor (i.e. secondary non-refuse) fires increased by 51% to 3,115 this year. This

increase, along with the increase in refuse fires, arises not so much a result of conditions in 2015-16 as the weather-related conditions that were experienced in 2014-15. The exceptionally wet conditions experienced in 2014-15 depressed these totals somewhat when compared to the same period this year. The number of road-traffic collisions (RTCs) attended increased by 8% this quarter to 528 from 489 in the same period last year. The number of vehicle fires attended reduced slightly to 501 from 518 in the same period last year. The relatively high percentage increases in three special services categories – Effecting Entry/Exit, No

Quarterly Quarterly PerformanceReport Action, and Assist Other Agencies, which increased by 95%, 73% and 101% respectively compared to

the same time period last year – are believed to be due to an increase in Out of Hospital Cardiac Arrest (OHCA) attendances and requests from the Scottish Ambulance Service (SAS) to gain access to premises. The increase should be seen as a positive development reflecting our commitment to working in partnership with other agencies and fellow emergency services.

Call Handling Times This activity is the first stage of initiating an emergency response. The speed at which a call is handled directly relates to how quickly a crew is mobilised to an incident. The quicker we can respond to an incident then the quicker we can stabilise a situation and improve the safety of those affected. Primary fires occur for the most part at locations with addresses that can be looked up from a gazetteer relatively quickly. It can take longer to handle secondary fires and RTCs, as these may have to be located and their location refined from other information (on landmarks or road junctions for example)

provided by the caller at the time.

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10 Primary Fire Call Handling Times by Service Delivery Area

EAST 2015-16 Q1 NORTH WEST 400 2014-15 Q1 250 800 350 700 200 300 600

250 150 500 200 400 150 100 300 100 200 50 50 100 0 0 0 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 Seconds Seconds Seconds 80% handled within 120s 80% handled within 120s 80% handled within 90s

Secondary Fire Call Handling Times by Service Delivery Area

EAST NORTH WEST 700 300 1400

600 250 1200 500 1000 200 400 800 150 300 600 100 200 400

100 50 200

0 0 0 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 Seconds Seconds Seconds 80% handled within 120s 80% handled within 150s 80% handled within 90s

RTC Call Handling Times by Service Delivery Area

EAST NORTH WEST 60 70 90 80 50 60 70 50 40 60 40 50 30 30 40 20 30 20 20 10 10 10 0 0 0 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 Seconds Seconds Seconds 80% handled within 150s 80% handled within 150s 80% handled within 150s

The increase in the number of secondary fires this year also shows up not just as an increase in the peak for the blue call handling line but also as an increase in the spread of response times, especially for the North area which has proportionally more wildfire incidents to deal with than the other two service delivery areas at this time of year, though the East area and to a smaller degree the West also show a spread increase in response times for secondary fires this quarter. The move to a central infrastructure and a single system should eliminate variations in working practices if this arises as a contributory factor. As a single Service, adopting the best practices from all previous services should result in improvement in this first step in our response arrangements.

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Response Times The length of time it takes to respond to an incident relates to how much an incident has developed or escalated. Attendance times vary widely according to the geography of the region concerned and the duty system of the responder.

Primary Fire Attendance Times by Service Delivery Area

EAST 2015-16 Q1 NORTH WEST 300 2014-15 Q1 180 500 160 450 250 140 400 200 120 350 300 100 150 250 80 200 100 60 150 40 50 100 20 50 0 0 0 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 Mins Mins Mins 80% attended within 12 mins 80% attended within 14 mins 80% attended within 10 mins

Secondary Fire Attendance Times by Service Delivery Area

EAST NORTH WEST 500 250 1000 450 900 400 200 800 350 700 300 150 600 250 500 200 100 400 150 300 100 50 200 50 100 0 0 0 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 Mins Mins Mins 80% attended within 12 mins 80% attended within 16 mins 80% attended within 10 mins

RTC Attendance Times by Service Delivery Area

EAST NORTH WEST 35 30 60

30 25 50 25 20 40 20 15 30 15 10 20 10

5 5 10

0 0 0 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 Mins Mins Mins 80% attended within 14 mins 80% attended within 18 mins 80% attended within 14 mins

The charts show a number of different peaks arising from multiple factors, including the time difference for mobilisation of whole-time and retained duty system crews, and the distance travelled. This is particularly marked for RTCs, which often occur much further away from the nearest station than is the case for most primary fires, say. The increase in the peak for secondary fires this year reflects the increased volume of calls to such incidents, and the spread of attendance times has also increased to some extent (reflecting the

geographic challenges of attending such incidents in non-urban areas). Quarterly Quarterly PerformanceReport

Availability of RDS Crews The availability of our Retained Duty System (RDS) crews or ‘on call’ firefighters is a key component of our operational service delivery model. The table below shows the percentage availability of RDS appliances by local senior officer area, sourced from reports drawn from the retained availability systems in use in the eight antecedent services.

Retained Duty System Station Appliance Availability 2015-16 Q1 Weekday Weekday No of RDS SDA Local Senior Officer Area Days Nights Weekends Overall Stations1 East Clackmannanshire, Stirling 48% 86% 75% 71% 11 East East Lothian, Midlothian, Scottish Borders 76% 92% 82% 82% 19 East Edinburgh City 68% 100% 96% 89% 1 East Falkirk, West Lothian 43% 83% 77% 67% 9 East Fife 78% 99% 92% 90% 8 North Aberdeen City 83% 99% 79% 87% 1 North Aberdeenshire, Moray 78% 96% 87% 87% 35 North Angus, Dundee City, Perth & Kinross 69% 94% 78% 81% 17 North Highland 76% 95% 88% 87% 52 North Na H-Eileanan an Iar, Orkney Islands, Shetland Islands 74% 92% 86% 84% 40 West Argyll & Bute, East Dunbartonshire, West Dunbartonshire 86% 97% 92% 92% 16 West Dumfries & Galloway 90% 99% 95% 95% 16 West East Ayrshire, North Ayrshire, South Ayrshire 76% 98% 92% 89% 22 West East Renfrewshire, Inverclyde, Renfrewshire 91% 98% 94% 95% 4 West North Lanarkshire 85% 99% 96% 94% 3 West South Lanarkshire 69% 94% 88% 84% 8 SFRS 75% 95% 87% 86% 262

1 Includes WT/RDS and WT Day Crewed stations During weekdays (defined as 0800-1800 Monday to Friday) average RDS appliance availability this quarter was 75%, in contrast to weekday nights where average availability was 95%. As RDS staff have work and other commitments the lower availability during weekdays reflects such commitments. Within the local senior officer areas there are some variances in overall availability, most notably lower than average in the Clackmannanshire and Stirling and Falkirk and West Lothian LSO areas, and higher than average in the West in general except for the South Lanarkshire LSO area.

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Prevention and Protection

Road Safety SFRS are participating in Transport Scotland’s (Strategic Partnership Board) mid-term review of the Scotland’s Road Safety Framework, to review the progress that has been made to date, identify any new areas of work to ensure continued delivery of positive road safety outcomes. The review will re-focus efforts on key priorities to support the momentum in the long-term downward trends toward delivering Scotland’s road casualty reduction targets, realising the Framework Vision for the next 5 years up to 2020 and beyond. The review will also look to identify opportunities where strategic linkages e.g. on the work of the Building Safer Communities Phase II work and also where possible shared outcomes, e.g. those on health and social care with elderly road users, that can be developed to help realise added benefits across Government Departments. The Strategic Partnership Board has agreed three priority focus areas for the review, namely Speed (including motorcyclists), Age (pre-drivers, younger-drivers and older drivers) and Vulnerable Road Users (pedestrians and cyclists). The Age review group will be Chaired by Assistant Chief Officer Lewis Ramsay of the Scottish Fire and Rescue Service.

General The first quarter of 2015/16 for SFRS P&P Directorate included a variety of internal projects and productions and with a number of further external engagements and events.

The BSCP Phase 2 Executive Group received initial findings from the Strategic Assessment (Evidence base) focussed on unintentional harm. This work will be continue and is planned to conclude towards the beginning of September at which time findings will be shared further to inform the supporting BSCP work streams of Home, Road and Outdoor safety.

A press and media campaign “Week of Action” was initiated, 19 June – 26 June. This was a nationally coordinated activity across SFRS in response to the recent rise in domestic fire fatalities. Actions included local and national media coverage, partnership working to promote the sharing of information and awareness of the emerging trends with a drive towards generating HFSVs for those most at risk (particularly those aged 60+). An evaluation and report will be completed for Quarter 2 Report.

SFRS presented at Trading Standards National Intelligence Unit training day to inform delegates of the development of a joint information sharing protocol

The Directorate Area Liaison and Quality Assurance Team have been working alongside representatives from Performance Data Services and LSO delegates to contribute towards the development of an organisational Performance Management Framework.

Prevention and Protection continue to engage with the Firefighter Safety Project to ensure alignments of Directorate policies and procedures with this project. The discussions have focused around the value and means to communicate building construction design information and bespoke fire engineering

solutions to operational crews. Quarterly Quarterly PerformanceReport

14 Policies and guidance information published during Q1 include FIReS Policy (Firesetters) and Third Sector Guidance.

Home Fire Safety Visits (HFSVs) A total of 18,100 home fire safety visits were undertaken this quarter. Of these, 6,383 (35%) were classed as high-risk on the CSET system.

In addition, 4,574 households were offered a home fire safety visit but subsequently declined the offer. Adding this to the number of visits carried out, the total number of home fire safety visits offered this quarter was 22,674. The number of visits declined this quarter is therefore just over 20% of the total number of visits offered.

The number of HFSVs undertaken in each Service Delivery Area (SDA) this quarter is shown in the table below.1 Also shown in the table are the number of visits undertaken in properties ranked within the two lowest quintiles of the Scottish Index of Multiple Deprivation (SIMD), and the number of visits in properties located in areas identified by the Fire Service Emergency Cover (FSEC) model as High or Very High for the risk of a dwelling fire fatality.

KPI-09ai Full KPI-09b FSEC KPI-09b Rate SIMD Lower Visit (SD KPI-09aii High or Very per 1000 Area Total Visits Quintiles Fitted) Advice Only High Visits households SD FItted Geolocation Unknown 7 - 1 6 - - 1 EAST 5,809 2,583 2,479 3,330 2,213 3.04 4,907 NORTH 5,116 2,112 1,185 3,931 2,131 3.69 2,338 WEST 7,168 4,491 2,691 4,477 3,021 2.75 5,286 Scotland 18,100 9,186 6,356 11,744 7,365 3.07 12,532 Increasingly, HFSVs are being offered to and accepted by members of our communities who would most benefit from the service, including those who live alone, are elderly and who are receiving support from a partner agency. This preventative work is contributing to achieving Fire and Rescue Framework targets.

Quarterly Quarterly PerformanceReport 1 In the table ‘SD Fitted‘ means the number of smoke detectors fitted

Engagement Programmes

Youth Engagement  Dumfries and Galloway (D&G) LSO Area ran a Water Safety for Children and Young People campaign. Working with Nith Inshore Rescue and Dumfries and Galloway Council Education department to deliver a presentation on the dangers of swimming in open water. The presentation was developed with the assistance of Nith Inshore Rescue based in Glencaple, near Dumfries.  A member of the CAT within South Lanarkshire attended Duncanrig Secondary School Crime and Safety Awareness Day, Prison Me No Way!, and delivered the corporate ASB presentation to all S2 pupils throughout the day, this was in partnership with, Scottish Prison Service, Scottish Ambulance Service, Street Scene, Families Outside, C.E.O.P., Drug Awareness Team, Domestic Violence. Link to website http://www.pmnw.co.uk/  The fire dog and his handler attended two high schools and three primary schools within Stirling and Clackmannanshire Area, delivering a fire safety intervention talk to 290 young people and teachers - this was a detect and deter talk utilising the dog handlers skills.  In May, Community Action Team (CAT) staff from the Scottish Borders attended the Borders Union Agricultural Society Countryside Day with the Community Safety Vehicle and 1,250 primary school pupils received fire safety information aimed at keeping children safer in the home.  The Early Intervention Team carried out Firesetter Intervention and Re-education scheme training provided to 60 SFRS personnel across Scotland to prepare for the new policy and procedure due to be launched in July2015.

Road Safety  In April, the SFRS hosted the inaugural Motorcyclists Safety Open Day at Galashiels fire station. This event was very well attended, approximately 50 attendees, with 22 motorcyclists signing up for the advanced riding skills course – four times the annual average take up on these courses within the Scottish Borders. The event was a joint agency approach with Institute of Advanced Motorists (IAM), Police Scotland, Borders Advanced Motorcyclists, Scottish Ambulance Service and Safer Communities and is now planned to take place annually.  A Road Safety Board has been established in Glasgow and will be hosted by a Superintendent from Police Scotland. Attendees include; Police Scotland Roads Department, Glasgow City Council, East Renfrewshire Council, East Dunbartonshire Council and Scottish Fire and Rescue (SFRS). This group will meet quarterly to discuss partner agency working towards road safety. This will be used

as a platform to promote and progress

 SFRS’s Scottish Road Safety Framework and accompanying guidance documentation  Biker Down has started in North Lanarkshire and is the result of a lot of work of Firefighter John Branney (Cumbernauld Community Fire Station); there were three courses delivered between May and June 2015. Official launch is scheduled for end of July 2015.  Road safety in Edinburgh is done through a Road Safety Sub Group chaired by Police Scotland that looks at incident trends and includes key partners. Streets ahead coordinates Council activity and will be bringing new 20 MPH measure in residential areas and no stopping and access zones around

key schools in Edinburgh. The Area is planning for the Scottish car show in July with Road safety Quarterly PerformanceReport

16 Scotland and Police Scotland to look at Child car seat safety, drink driving, distraction and speed. Crews from Sighthill will also be demonstrating casualty extrication for the crowd.  Glasgow City staff carried out various ‘Cut it Out’ and Road Safety initiatives across the city. The Area visited four secondary schools and delivered to 392 young people. Staff also attended a “round robin” event at Rosshall Academy where a variety of community agencies spoke to all S4-5 pupils with their service specific topic, SFRS delivered road safety advice for this event.

Vulnerable Adults  Dumfries and Galloway LSO staff held 12 Olive Branch training sessions across the region. The training targets people who are in contact with, or visit vulnerable members of communities within the Area. It encourages them to identify potential fire hazards and other risks in the home. In addition it highlights how to refer vulnerable people onto The Scottish Fire and Rescue Service for a free home fire safety visit. The primary aim of the programme is to reduce the number of accidental dwelling fires, fire-related deaths and injuries across Dumfries and Galloway.  A key piece of work was completed by the Scottish Borders CAT after contact was made with local midwifery services working with vulnerable and isolated young mums who required HFSVs and we are working with our health and social care partners to ensure this link builds on our existing HFSV work with the” Bump to Baby” scheme.  Aberdeenshire and Moray delivered 12 presentations to sheltered housing complexes based on safety within the home which resulted in an uptake in HFSV requests from the residents.  In South Ayrshire, the multi-agency Joint Action Group (JAG) held a road safety awareness event in the local College car park following a number of accidents. It was attended by Police Scotland, South Ayrshire Crime Prevention Panel with their display vehicle, Energy ECO car and Cut It Out demonstration by SFRS. The event was attended by over 100 college students and members of the local community. HFSV postcards were also distributed.  LALO within South Lanarkshire worked closely with South Lanarkshire Council Housing Services Managers to create a Joint Strategic Assessment for Council Housing stock and Council Factored Stock aimed at improving fire safety in council owned and factored dwellings. Partners working together to develop and deliver effective approaches and initiatives to promote community awareness in the prevention of fires.  Aberdeen City have put together a partnership agreement with ‘Care & Repair Aberdeen’ a charity that carry out small repairs within homes of people over 65. Commencing August 2015 Care & Repair will complete around 600 HFSV in Aberdeen many of which will be medium to high risk.  Aberdeen City staff have been working with NHS occupational health and social work in Aberdeen regarding referrals and joint visits for vulnerable persons in the city area. The Area have also taken part and currently training in drugs, alcohol awareness as well as mental health issues (dementia, bi- polar, suicide and depression) with our colleagues at NHS.  Referrals from the Borders Domestic Abuse Advocacy Service and Police Scotland are on-going and as part of the Scottish Borders Safer Communities partnership work, the Area provides advice to and receives referrals from the Anti-Social Behaviour Unit at the council. A weekly Safer

Communities task and coordinating group is now in place, which enables a swift and focussed joint Quarterly Quarterly PerformanceReport

agency approach to higher end cases of adults at risk and ensures that vital information is shared with the appropriate services in a timely and proportionate manner.  Training was provided for Merrystone (Community Alarm Call Centre) staff in North Lanarkshire. Training was provided by SFRS Control Training Officer on call challenging and fire survival call handling. Merrystone also reviewing 1,200 sheltered housing residents risk profiles to improve management of false alarm actuations within sheltered housing.  On the 14 May a Fatal Fire Case Conference was undertaken in Haddington Fire Station in East Lothian. This Case Conference, invited partner agencies to attend and look at the various aspects surrounding this particular fatal fire. SFRS recognises through community engagement and working in partnership with agencies from the public, private and voluntary sectors, personnel can more readily identify the needs of those most at risk from fire, enabling earlier and more effective risk reduction interventions to be put in place. This type of case conference fully endorses the principles of a joined up approach to Community Safety as referenced within the overriding principles of the Scotland Together and Christie Commission reports. In total 7 partner agencies from across East Lothian attended this SFRS led case Conference.  Fife LSO Area are delivering training in fire risk recognition and referral pathways to vulnerable adult partner agencies.  In West Dunbartonshire Crews from Clydebank and Dumbarton Community Fire Stations attended performances of the play, “Home Sweet Home”, which is produced by West Dunbartonshire Community Safety Partnership and performed by the Kickstart Theatre Company. The initiative raises awareness of a range of important issues concerning senior citizens and sheltered housing residents, and focuses on fire in the home, trips and falls, and bogus callers. This is carried out in conjunction with Police Scotland.  North Lanarkshire staff continued to deliver Fire Service Experiential Training (FSET) course delivery has extended to include 1,400 Home Support Workers and agreement to deliver the same to all Housing staff (Estates, maintenance, etc.); NLC Housing have over 32,000 homes on their books.  Legacy Edinburgh Home Safety Visits are now called Additional Support Visits. Other risk factors are identified like falls, trips, hearing or sight loss, mobility issues etc. This allows staff to fit or provide partnership resources like bedding, buckets, deep fat fryers, carbon monoxide alarms, anti- arson letter boxes and tailor advice and recommendation made through social care for the provision of fire retardant spray, Community Alarm packages or an enhancement of existing care package or fire safety measures.

Referrals  Staff within the Scottish Borders carried out CSET training for voluntary sector agencies including British Red Cross coordination team as well as volunteers who visit vulnerable members of the community many living alone and at high risk from fire. Further training is planned for new volunteers.  Several Partner Agencies within East Lothian have been contacted with regard to accessing CSET. The agencies can access this online portal which allows practitioners from external agencies to make referrals for members of the community that they may be assisting, or caring for, and who may benefit from a HFSV. Legion Scotland, formerly the British Legion, has over 400,000 retired Quarterly PerformanceReport 18 members throughout Scotland, whom were serving members of the Armed Forces, with a significant number of these members being lone occupants. Through 160 befrienders assigned to Legion Scotland who assist and deal with a large number of these members. It is hoped that the befrienders can refer a member via CSET, if a HFSV is required. Training for CSET and an awareness of Fire Safety in the Home was delivered to 9 area co-ordinators from Legion Scotland so that this information can be disseminated to the befrienders.  Argyll & Bute, East and West Dunbartonshire Area are working closely with the Hospital Discharge Team, Home care, Compcare, Housing Associations who are referring vulnerable adults on a weekly basis, for SFRS staff to target for HFSV and fire safety advice.  Glasgow City has worked with Michael Kam from North Glasgow Homes and managed to get the HFSV Risk Rating Form translated into Chinese to allow SFRS to target their Chinese community. Michael has kindly volunteered assist and translate for SFRS when conducting HFSV’s.

Other Work Completed and In Progress  The Spring/Easter Thematic Action Plan (TAP) period concluded in April with data and evaluation returns now being collated and reviewed by Partnership Unit staff. A report will then be produced taking into account evaluation results and feedback from LSO and Local Authority Areas. The document will focus around the outcomes of the Autumn TAP as well as identifying specific learning points and examples of good practice which can be used to improve future TAP’s.  Carbon Monoxide Awareness Campaign was ran in Dumfries & Galloway LSO Area. The campaign was started by CAT staff following an incident where a family of four were taken to hospital with carbon monoxide poisoning as a result of taking a BBQ into their tent plus a previous fatality in the region. All caravan/camping parks across the region have been targeted, posters have been distributed and advice has been given to park owners and holiday makers. An extensive media campaign was undertaken involving radio interviews and articles in the local press. Staff are working closely with SGN who have provided the Area with CO leaflets for distribution when carrying out talks or visits and also provided 100 CO alarms.  Consultation completed on the SFRS Youth Engagement Framework lead by the early intervention team from the Partnership Unit. A public launch is scheduled for autumn 2015.  Community Safety Engagement ‘Week of Action’ SFRS undertook a high profile, pan Scotland ‘Week of Action’, from Friday 19 June, which focused on delivering Community Safety Engagement activities in a concerted and targeted basis. The emphasis of the campaign was directly targeting the most vulnerable within our communities - particularly older persons - through the delivery of a national post incident domestic response. The primary objectives of this campaign are

were: ○ A focus on reducing Accidental Dwelling Fires ○ A focus on older persons, including those who reside in Sheltered Accommodation, retirement homes, etc. ○ Promoting safer smoking and cooking ○ Promoting the extension of smoke detection provision into other areas of the home, including bedrooms ○ Promoting citizenship, by educating neighbours of elderly or vulnerable individuals in

Quarterly Quarterly PerformanceReport respect of actions to take when hearing smoke detection

 Station Manager and Local Area Liaison Officers from the Scottish Borders have held several planning meetings for the Farm Fire Safety and Crime Prevention event on July 1st at Timpendean, Jedburgh which will focus on the identification of fire risks on farms and measures to mitigate these risks as well as rural crime prevention methods. The event takes a joint agency approach with Police Scotland and NFU Scotland and seeks to engage with the often hard to reach farming community. SFRS is carrying out this prevention work as farms fall into the high risk category and with well over 1100 registered farms in the Borders the number of operational incidents we attend are relatively high. The event will also promote our HFSV service and offer guidance and advice to farmers with regard to best practice for rental accommodation that they own/ manage.  Pilot underway in Shotts to reduce the impact of wilful firesetting incident. Crews are now responding at normal road speed without blues and twos to confirmed fires in open ground. This is being monitored closely to assess impact and it is anticipated the fascination aspect will be alleviated and thereby reduce number of fire incidents. If successful this will be rolled out across all seven North Lanarkshire stations in the coming months.  Staff in Scottish Borders area are in negotiations with Police Scotland to set up a secure link to receive HFSV referrals sourced from the police Vulnerable Persons Database. Negotiations to also under way to improve HFSV referral numbers from social care and health services are ongoing at GM and SM level.  South Ayrshire multi agency Safe Shores campaign was launched to keep people safe when visiting the area during the peak summer season. In previous years, as many as 25,000 people have visited the area in one single day. Partner agencies are working together to improve community safety in and around the Ayr Esplanade.  Fife NHS exploring the possibility of SFRS Fife area receiving a mental health nurse student placement.  Argyll & Bute, East and West Dunbartonshire Area staff attended Barlinnie Prison for the Family Day in conjunction with Glasgow CAT personnel. This was to observe and develop a similar initiative for Low Moss Prison within East Dunbartonshire.  SFRS/ TCA CCTV partnership is progressing and it is anticipated to have a live link via pager in place for start of the school holidays. This will enable rapid deployment of any CCTV within a locus of reported fire incident with the desired outcome of increased numbers of positive identification of fire setters. This is part of North Lanarkshire’s overall secondary fire reduction strategy.  Edinburgh City have a planned Equalities and Fire safety engagement event at the Edinburgh Mela on the 29th and 30th of August in Partnership with the Local Police team and Police Scotland recruitment team. SFRS staff have secured the use of the SFRS Heritage museum bus and one SFRS

appliance per day. Four members of the CAT will be in attendance along with the Burnt chair

display and two SFRS tents.  Staff are continuing discussions with MECS (mobile emergency care services) of Falkirk and occupational therapists in West Lothian to set up a referral pathway. The Fire Service will utilise HFSV’s to identify occupants who have endured any slips, trips and/or falls, and pass this information on to the relevant partners as part of a multi-agency approach to making householders safer in their homes.

Quarterly Quarterly PerformanceReport

20 Enforcement Activities  The first quarter enforcement activity produced a total of 2,223 closed and completed audits. The SDA North achieving a total of 516, SDA East 605 and SDA West 1102.  In accordance with the Fire Safety Enforcement Framework 2013-2016 and the targeting of those premises that provide the greatest risks to our communities in the event of fire, 407 Care Home Services across Scotland were audited, of which, 95% were deemed to require no action plan.  In addition, 135 of our Hospitals and Prisons were audited with only four resulting in type B audits requiring further action.  There were 556 audits undertaken in HMOs in Q1, 25% of the total for this quarter.  A total of 237 post fire audits were carried out in Q1, the audits were triggered as a result operational fire-fighting intervention in those relevant premises.

Fire Engineering Activities In Q1 the local Fire Engineering Teams have supported local authority building standards departments with specialist advice for a number of projects across Scotland, with a combined economic value of 252 million pounds to the Scottish Economy. These projects include Garnock School Campus, Inverkip Community Centre and Science Building Kings Campus Aberdeen University.

Fire Investigation Activities The table below shows a summary of activity conducted by the specialist Fire Investigation team in the first quarter this year.

West East North Total Number of incidents attended by each Fire 43 57 19 119 Investigation (FI )unit

Number of multi-agency joint investigations 22 30 11 63

Number of incidents of note/trends highlighted to 1 4 2 7 LSO areas (FI Units)

Number of times FIOs require to give evidence at 4 5 0 9 criminal court/FAI hearings

 During this period, FI teams reviewed fatality statistics which highlighted the rise in the number of fire deaths within the calendar year. This was raised with P&P Management and resulted in the recent ‘Week of Action’ campaign.  A Spanish owned, German registered fishing vessel suffered a fire while operating outside UK waters that tragically resulted in a fatality. Despite the location of this incident, the COPFS asked FI North team to assist with the investigation at Ullapool harbour, where the vessel had berthed.  The FI team liaised with the local PF, Police Scotland CID officers, Scene Examiner from the SPA as well as Border Force Officers from Inverness. An interpreter was requested to allow FI teams to interview the Spanish, Portuguese and Malaysian crew members to help establish the cause of the

fatal fire. Quarterly Quarterly PerformanceReport

 At the conclusion, the PF thanked our teams for their assistance and involvement during this challenging investigation.  Multi storey flat fire at 140 Charles Street Glasgow on 24/5/15. As a result of the involvement of the Fire Investigation team, it was established why the fire had spread initially from the 12th floor, down to the 5th floor, having affected all of the floors in between to varying degrees.  This unique phenomenon was identified and the FI team highlighted the critical issues which required to be addressed. This information was subsequently promulgated to all Operational crews in the form of an Awareness Briefing which was used to advise personnel on safety critical matters relating to firefighter safety at these types of incidents.  SFRS FI units attended/provided advice to a total of 119 investigations which included twelve multi-agency fatal fire investigations with Police Scotland, Scottish Police Authority Scene Examination Unit and the Crown Office and Procurator Fiscal Service

Quarterly Quarterly PerformanceReport

22 Unwanted Fire Alarm Signals The first phase of the Unwanted Fire Alarm Signals (UFAS) Policy and Procedure Implementation Review has been completed. The feedback provided by each Local Senior Officer (LSO) Area have been reviewed and an action plan created to respond to the issues identified. The plans will include a number of key actions including revised default UFAS PDA criteria and improved links to better regulation, joining the response and enforcement elements of SFRS involvement with “relevant premises”. In addition a bespoke UFAS database is in development which will streamline administration and support local analyses and intervention.

UFAS Statistics for Quarter 4 We noted in the incident summary earlier in this report that the number of False Alarms (UFAS), 6,166, was 3% down on the same period last year. The table below ranks the number of UFAS attendances for the top 15 non-domestic premises types along with the percentage of all equipment-related alarms this represents, and the change in the number of false alarms at that type of premises from the same quarter last year.

Change From Top 15 False Alarm (UFAS) Property Categories 2015-16 Q1 2014-15 Q1 Hospitals and medical care, Hospital 658 (15.3%) 100 ▼ 13 % Residential Home, Nursing/Care 461 (10.7%) 14 ▼ 3 % Offices and call centres, Purpose built office 398 (9.2%) 14 ▼ 3 % Education, Infant/primary school 326 (7.6%) 42 ▼ 11 % Other Residential, Hotel/motel 295 (6.8%) 13 ▲ 5 % Education, Secondary school 269 (6.2%) 51 ▲ 23 % Other Residential, Student Hall of Residence 246 (5.7%) 35 ▼ 13 % Other Residential, Sheltered Housing - not self contained 242 (5.6%) 3 ▼ 1 % Education, College/University 209 (4.9%) 6 ▼ 3 % Retail, Single shop 166 (3.9%) 11 ▼ 6 % Warehouses and bulk storage, Warehouse 155 (3.6%) 29 ▲ 23 % Offices and call centres, Converted office 119 (2.8%) 42 ▼ 26 % Retail, Shopping Centre 118 (2.7%) 8 ▲ 7 % Other Residential, Other Residential Home 108 (2.5%) 18 ▲ 20 % Residential Home, Retirement/Elderly 104 (2.4%) 6 ▲ 6 %

At the top of the table are attendances at alarm activations in hospitals (658 attendances, down 13% on the same period last year). Attendances at residential nursing/care homes is second on the list at 461 attendances, fractionally

down on the same period last year.

The third-most frequent UFAS attendances this quarter is to purpose-built offices, down slightly to 398 attendances. Attendances at properties classed as converted offices fell 26% to 119. Attendances at infant/primary schools also fell this quarter compared to the same quarter last year, down 11% to 326. However, secondary school attendances increased 23% to 269. There is considerable inherent volatility in one-year comparisons of this nature, so it will be useful to see if the reductions in the totals for the most frequent attendances noted are sustained as the year

Quarterly Quarterly PerformanceReport progresses.

People and Organisational Development

Firefighter Training and Development The table below lists the total number of candidates trained in specific courses for the first quarter of 2015-16:

Q1 Q2 Q3 Q4 Totals 2015/16 Target Actual % Target Actual % Target Actual % Target Actual % Target Actual % BA Refresher 770 644 84 - - - 770 644 84 CFBT 606 475 78 - - - 606 475 78 Incident Command 235 199 85 - - - 235 199 85 RTC 304 167 55 - - - 304 167 55 Technical Rescue 1,529 1,166 76 - - - 1,529 1,166 76 RDS Support 695 663 95 - - - 695 663 95 W/T Assessments 23 23 100 - - - 23 23 100 Achieving SVQ 28 28 100 - - - 28 28 100 RDS Assessments 25 24 96 - - - 25 24 96 Driver Training 682 590 87 - - - 682 590 87 4,897 3,979 81 ------4,897 3,979 81 In the first quarter we trained 3,979 staff against a target of 4,897 achieving 81% of the target. The charts below provide a graphical view of target against actual for the first quarter, and a comparison of total candidates by service delivery area (SDA):

SFRS Candidate Totals 2015/16 Quarter 1 Actual SDA Comparison Quarter 1 1800 NSDA ESDA WSDA 1600 Target 1400 1400 Actual 1200 1200 1000 1000 800 800 600 600 400 400 200 200 0 0

Quarterly Quarterly PerformanceReport

24 The detail for the total number of candidates for each course by SDA is shown in the table below:

Service Delivery Area Actual Q1 Q2 Q3 Q4 2015/16 West East North Total West East North Total West East North Total West East North Total All BA Refresher 59 348 237 644 - - - 644 CFBT 106 228 141 475 - - - 475 Incident Command 26 76 97 199 - - - 199 RTC 91 24 52 167 - - - 167 Technical Rescue 487 430 249 1,166 - - - 1,166 RDS Support 60 291 312 663 - - - 663 W/T Assessments 3 11 9 23 - - - 23 Achieving SVQ - - 28 28 - - - 28 RDS Assessments 6 18 - 24 - - - 24 Driver Training 319 109 162 590 - - - 590 1,157 1,535 1,287 3,979 ------3,979

Staff Absences It has not proven possible on this occasion to provide absence data for two of the eight legacy service areas. This prevents production of absence statistics by Service Delivery Area for the first quarter of this year. A statement from the People and Organisational Development directorate on this issue is as follows: Due to an e-system technical difficulty for data extraction in respect of the 2 affected legacy areas, there has been a delay in reporting on the absence data required for Q1. This is currently being addressed and will be rectified and reported on at the Q2 submission.

Quarterly Quarterly PerformanceReport

Detailed KPIs The table below lists available KPIs based for the most part on IRS data since April 2009. The cumulative totals to the current reporting quarter are shown, along with the comparable totals for the past five years and the direction of travel for the periods listed.

SFRS Fire Framework KPI Q1 Totals for past five years

2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 Overall PI Name Q1 Q1 Q1 Q1 Q1 Q1 Direction Deliberate Fires - All 10,567 6,365 4,939 6,254 3,942 4,914 ↑ Deliberate Primary Fires 1,172 1,081 845 720 637 690 ↓ Deliberate Dwelling Fires 255 260 239 162 159 163 ↓ Deliberate Other Building Fires 254 256 216 200 152 172 ↔ Deliberate Vehicle Fires 331 319 223 187 207 200 ↓ Deliberate Other Primary Fires 332 246 167 171 119 155 ↔ Deliberate Secondary Fires 9,394 5,284 4,094 5,533 3,305 4,224 ↑ Deliberate Secondary Refuse Fires 2,998 2,453 2,128 1,892 1,620 1,684 ↓ Deliberate Secondary Other Fires 6,396 2,831 1,966 3,641 1,685 2,540 ↑ Accidental Fires - All 4,004 3,422 2,969 3,559 2,920 3,331 ↑ Accidental Primary Fires 2,377 2,162 2,041 2,046 2,013 2,127 ↔ Accidental Dwelling Fires 1,283 1,214 1,220 1,196 1,190 1,250 ↔ Accidental Other Building Fires 491 464 410 460 425 486 ↑ Accidental Vehicle Fires 415 348 324 274 311 301 ↔ Accidental Other Primary Fires 188 136 87 116 87 90 ↓ Accidental Secondary Fires 1,321 1,023 679 1,229 702 994 ↑ Accidental Secondary Refuse Fires 292 333 245 368 325 419 ↑ Accidental Secondary Other Fires 1,029 690 434 861 377 575 ↑ Fire Casualties - All 305 276 311 348 279 308 ↓ Fire Fatalities 15 12 12 8 8 12 ↑ Fire Casualties Excluding Precautionary 240 210 223 290 218 246 ↔ Fire Casualties including Precautionary 290 264 299 340 271 296 ↓ Accidental Dwelling Fire Fatalities 13 9 9 5 5 7 ↓ Accidental Dwelling Fire Casualties Exc. Prec 169 156 171 219 168 156 ↓ Accidental Dwelling Fire Casualties Inc. Prec 204 204 234 255 211 193 ↓ Non-Domestic Fires 737 714 621 658 569 649 ↔ Special Services - All 2,280 2,362 2,247 2,093 2,248 2,908 ↑ Special Services - RTCs 541 535 579 489 489 528 ↓ Special Services - Flooding 171 193 269 161 242 204 ↓ Special Services - Extrication 259 237 241 202 223 225 ↑ Special Services - Others 1,309 1,397 1,158 1,241 1,294 1,951 ↑ Special Services Casualties 435 411 454 431 399 440 ↔ Special Services Fatalities 21 24 26 22 27 30 ↑ Attacks on Firefighters 23 12 5 17 23 15 ↓ RIDDOR-reportable injuries 10 4 9 12 14 13 ↑

False Alarms - All 12,678 11,859 11,335 11,265 11,714 11,515 ↓ False Alarms Good Intent 3,741 2,946 2,562 2,723 2,444 2,294 ↓ False Alarms Malicious 857 767 611 601 517 638 ↓

False Alarms Equipment Related 8,080 8,146 8,162 7,941 8,753 8,583 ↑ Quarterly Quarterly PerformanceReport

26 Glossary of terms and acronyms Entry What it means ADF Accidental Dwelling Fire

Antecedent Service One of the eight former Fire and Rescue Services in Scotland that were merged in April 2013 to form the Scottish Fire and Rescue Service. The eight former services were: o Central o Dumfries & Galloway o Fife o Grampian o Highlands & Islands o Lothian & Borders o Strathclyde o Tayside Chimney Fires These are fires occurring in an occupied building where the fire was confined within the chimney structure (and did not involve casualties or rescues or attendance by five or more appliances).

CFOA Chief Fire Officer’s Association – a body with representation from fire and rescue services throughout the UK which is set up to share good practice and provide advice and guidance for members and policy-makers

CPP Community Planning Partnership

CSA Community Safety Advocate

CSET Community Safety Engagement Toolkit: a central IT system used to record home fire safety visits and community safety activities

False Alarm An event in which the fire and rescue service believes they are called to a reportable fire and then find there is no such incident.

False Alarm (Dwelling) An event in which the operation of a smoke or heat detector in a domestic dwelling results in an emergency call to the fire and rescue service, which is subsequently found to have been a result of a fault in the detector, or by operation of the detector in response to cooking fumes, steam, or other substances.

False Alarm An event in which a smoke or heat detector in a non-domestic property triggers an (Equipment) automated fire alarm call to the fire and rescue service, which is subsequently found to have been a result of a fault in the equipment, or by operation of the detector in response to substances such as steam, dust and so on.

False Alarm (Good An event in which the person who called the fire and rescue service believed in good Intent) faith that they were reporting a fire, subsequently found by the fire and rescue service

not to be the case.

False Alarm (Malicious) False alarms which result from human intervention such as deliberate breakage of fire alarm call-points when there is no fire, deliberate reporting of non-existent fires and so

on. Quarterly Quarterly PerformanceReport

Entry What it means False Alarm (UFAS) False alarms deemed as being Unwanted Fire Alarm Signals under the SFRS UFAS policy. These are alarms at non-domestic properties such as hospitals, schools, shops, offices, factories and so on, generally reported either by automated call equipment or via call centres. All forms of equipment-related false alarms for non-domestic properties are counted in this category, as are good-intent false alarms where the method of report is automated or via a call-centre. All forms of Malicious false alarm for non-domestic properties are also counted in this category, whether reported automatically or manually.

FI / FIO Fire Investigation / Fire Investigation Officer

Fire Framework This is a short name for the Scottish Government’s Fire and Rescue Framework for Scotland 2013, which provides priorities and objectives for the SFRS.

FSE Fire Safety Enforcement

FSEC The Fire Service Emergency Cover model, used to model risks to life and property resulting from fires and other incidents. The model takes into account the location of resources such as pumping appliances, and can be used when planning where best to site stations etc.

HFSV Home Fire Safety Visit IRS The National Incident Recording System, developed on behalf of the UK Government's Department for Communities and Local Government (DCLG). Since 2009, all incidents attended by Fire and Rescue Services throughout Great Britain have been logged and recorded on the IRS by the firefighters in attendance at the incident concerned.

LSO Local Senior Officer. An officer who has responsibility for the services provided by the SFRS to one or more local authority areas. There are seventeen LSO posts in the SFRS covering between them the 32 local authority areas in Scotland.

OHCA Out of Hospital Cardiac Arrest

Other Building A non-domestic building such as a shop, office, hospital, care home, school and so on. The term comes from the Fire Service Emergency Cover (FSEC) model which separately models the risk to persons involved in Dwelling Fires and those in Other Buildings.

PDIR Post-Domestic Incident Response, a term used by the Prevention and Protection Directorate to indicate actions taken following attendance at a fire in the home. PDIRs include amongst other things the offer of a follow-up home fire safety visit to the household concerned.

PPED Prevention and Protection Enforcement Database: a central IT system which records non-domestic fire safety visits and enforcement activity.

Primary Fires These include all fires in buildings, vehicles and outdoor structures or any fire involving casualties, rescues, or fires attended by five or more appliances.

Q1, Q2, Q3, Q4 Reporting quarters for each quarterly performance report, based on the financial year, not the calendar year. The first quarter, Q1, covers April to June, Q2 July to

September, Q3 October to December, and Q4 January to March accordingly. Quarterly Quarterly PerformanceReport

28 Entry What it means Quintile Any of five equal groups into which a population can be divided according to the distribution of values of a particular variable.

RAG Indicator Red-Amber-Green indicator – a simple graphical way of showing performance against a target, based on a traffic light analogy. If we show a red indicator in this report it means that we have not achieved the target, with actual performance more than 10% outside of what was projected. An amber indicator means that though we did not achieve the target we were within 10% of what was projected. A green indicator means that we achieved or exceeded the target.

RIDDOR Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013

RDS Retained Duty System. Professional on-call firefighters who may have full-time employment outside of the fire service but respond to emergency calls within their local area as and when required

RTC Road Traffic Collision

SDA Service Delivery Area. We subdivide our areas of coverage into three main areas for Scotland as a whole - East, North, and West, each of which is further divided into Local Authority groups for which Local Senior Officers (LSOs) are responsible.

Secondary Fires These are the majority of outdoor fires including grassland and refuse fires unless they involve casualties or rescues, property loss or five or more appliances attend. They include fires in single derelict buildings.

SFRS The Scottish Fire and Rescue Service

SFSC The Scottish Fire Service College, currently located in Gullane, East Lothian.

SIMD The Scottish Index of Multiple Deprivation

Special Service Calls to incidents which are not fires or false alarms, such as RTCs, rescues, flooding, providing assistance to other agencies, and so on.

Telecare Telecare is support and assistance provided at a distance using information and communication technology. It is the continuous, automatic and remote monitoring of users by means of sensors to enable them to continue living in their own home, while minimising risks such as a fall, gas and flood detection and relate to other real time emergencies and lifestyle changes over time.

UFAS Unwanted Fire Alarm Signals. When an automatic fire detection and alarm system is activated as a result of anything other than a real fire the activation is classed as a false alarm. If we have attended as a result of such a false alarm we record this as an UFAS incident.

Quarterly Quarterly PerformanceReport