An Analysis of Community-Led Superfast Broadband Initiatives in the UK and the Potential for Resilience
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An Analysis of Community-led Superfast Broadband Initiatives in the UK and the Potential for Resilience A thesis presented for the degree of Doctor of Philosophy at the University of Aberdeen Fiona Helena Ashmore BA (Hons) (Queen’s University Canada) MSc (University of Aberdeen) 2015 DECLARATION I confirm that the work undertaken and recorded in this thesis is my own and that it has not been accepted in any previous application for a degree. All quoted material is clearly distinguished by quotation marks and sources of information are specifically acknowledged. Signed: Date: August 10, 2015 ii ABSTRACT Despite interest from policymakers and the telecommunications sector to deliver superfast broadband to the whole of the UK, rural areas remain underserved, decreasing their ability to benefit from broadband-enabled services. Public intervention, primarily structured as national subsidies, is active across the UK to respond to this rural market failure. Complementing such practices are local-level strategies framed as community-led broadband initiatives. Their inclusion within wider superfast broadband installation strategies has not yet been examined. This doctoral research examines two of these initiatives, their structure and impact on the community to develop an understanding of their potential as replicable rural broadband delivery mechanisms. I analyse both the process of installing superfast broadband technology from community-led perspective and the subsequent engagement with superfast broadband through a qualitative longitudinal approach. A conceptual framework of ‘social resilience’ is developed as a contemporary analytical tool for examining these individual and community processes. The findings reveal an inherent complexity to rural community-led broadband provision. Community-led broadband reflects a ‘localism’ development approach, and this process has strengthened local rural identity. Following the adoption of superfast broadband, rural users experienced a growth in digital knowledge and individual resilience. However, the initiatives themselves are often discussed as ‘separate from’, or incompatible with, the telecommunications industry, as well as sitting outside the scope of current government interventions. In doing so, barriers to external networking and extra-local partnerships are built, limiting the opportunities for community-led broadband networks to become a substantive part of rural broadband delivery across the UK. Throughout the thesis, an understanding of these various tensions, impacting the success, use and replicability of rural community-led broadband, is developed and community-led broadband is shown to be another example of uneven rural development. I conclude by making recommendations for future digital policy interventions in the UK. iii ACKNOWLEDGEMENTS After spending many years on this project, there is a multitude of people I would like to thank. This thesis would not have been possible without their invaluable support. First and foremost, my supervisors Dr. Lorna Philip, Prof. John Farrington and Dr. Sarah Skerratt: thank you Lorna for providing detailed feedback on written drafts and helping shape the thesis; thank you John for providing me with constant ideas for this research from the beginning; finally, thank you Sarah for always providing a ‘rural’ home for my research. Thank you to the dot.rural Digital Economy Research Hub for affording me the chance to complete this PhD. I am grateful for your support. Thank you to my research family, including all the students and staff of both the University of Aberdeen and Scotland’s Rural College who provided a collaborative, supportive environment over the years. Thank you for providing many hours of advice and feedback. Especially to my colleagues of Room 917, this thesis would not have been possible without your constant support, conversation and many cups of tea. Last but certainly not least, thank you to the university support staff for helping me with the logistical aspects of being a research student and, of course, for always providing some friendly banter across the hall. Thank you to my community partners, B4RN and B4GAL. Without your involvement this PhD would not have been possible. I appreciate all the time taken to speak to me and aid interview recruitment. Special thanks to the Board members of both B4RN and B4GAL for sharing your knowledge about your community broadband processes. I hope to continue following the work you are doing for your respective communities. Thank you to Brett Anne Anderson for assistance in conducting and transcribing the B4RN pre-installation interviews. Finally this thesis would not have been possible without the love and support of my family and friends. To my Canadian family, Mom, Dad, and Erika, thank you for all your support and your encouragement to do this PhD. To my extended family in the UK, thank you for welcoming me into yours and supporting me through these years. To all the friends that I have made over the years, both at the University and outside of it, thank you for all the wonderful times we have had and for making these last few years such an enjoyable experience. This thesis is dedicated to my husband, David Ashmore. Thank you for all your support throughout these past few years. I couldn’t have done it without you. iv CONTENTS DECLARATION ............................................................................................................ II ABSTRACT................................................................................................................... III ACKNOWLEDGEMENTS .......................................................................................... IV CONTENTS ................................................................................................................... V LIST OF FIGURES ........................................................................................................ X LIST OF TABLES ......................................................................................................... XI LIST OF MAPS ............................................................................................................. XI LIST OF PHOTOS ....................................................................................................... XI ABBREVIATIONS...................................................................................................... XII 1 INTRODUCTION ....................................................................................................... 1 1.1 INTRODUCTION ............................................................................................................................ 1 1.2 RESEARCH AND POLICY CONTEXT ............................................................................................. 2 1.2.1 Social resilience theory ............................................................................................................... 3 1.2.2 Superfast broadband policies and delivery methods ...................................................................... 4 1.2.3 Superfast broadband use in rural communities ........................................................................... 5 1.3 AIMS AND OBJECTIVES ................................................................................................................ 6 1.4 THESIS CONTRIBUTION ............................................................................................................... 7 1.5 THESIS STRUCTURE ...................................................................................................................... 8 2 RESILIENCE: BUILDING A CONCEPTUAL UNDERSTANDING .................... 11 2.1 INTRODUCTION .......................................................................................................................... 11 2.2 FRAMING THE CONCEPT OF ‘RESILIENCE’ .............................................................................. 12 2.2.1 Psychological resilience ............................................................................................................. 14 2.3 SOCIAL RESILIENCE .................................................................................................................... 16 2.3.1 What is ‘community’? ............................................................................................................. 22 2.4 CRITIQUING ‘SOCIAL RESILIENCE’ ........................................................................................... 23 2.4.1 Resilience and other concepts .................................................................................................... 28 2.5 REFLECTING ON SOCIAL RESILIENCE ...................................................................................... 32 2.6 TOWARDS AN ANALYSIS OF RESILIENCE: FROM ‘TOOLKIT’ TO CONCEPTUALISATION ..... 33 2.7 CONCLUSION .............................................................................................................................. 46 v 3 THE INTERPLAY BETWEEN BROADBAND TECHNOLOGY AND SOCIAL RESILIENCE ................................................................................................................ 47 3.1 INTRODUCTION .......................................................................................................................... 47 3.2 FRAMING THE INFLUENCE OF BROADBAND .......................................................................... 49 3.3 WHAT IS THE POTENTIAL ROLE FOR BROADBAND WITHIN SOCIAL RESILIENCE? ............