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Sustainable Development Report 2019 One with the future dei.gr Moni Wind Toplou Farm, Crete Contents 1. Message from the Chairman and Chief Executive Offi cer 6 2. About the Report 9 3. The Company 13 3.1. PPC in fi gures 13 3.2. Activity 14 3.3. Responsible supply chain 22 3.4. Membership in associations and organizations 23 3.5. Distinctions 24 4. Sustainable Development 27 4.1. Sustainable Development Strategy 27 4.2. Sustainable Development Policy 27 4.3. Business Model 28 4.4. Stakeholders 30 4.5. Materiality analysis 32 5. Environmental 37 5.1. Improving energy effi ciency through the use of new technologies and promoting renewable energy sources 37 Sifnos Solar Farm 5.2. Combating climate change and reducing greenhouse gases and other air emissions (e.g. NOx, SOx, VOCs) 45 5.3. Increasing the effi ciency of natural resources usage 55 5.4. Minimizing waste and increasing the implementation of circular economy practices 60 5.5. Protecting ecosystems and preserving biodiversity 66 6. Social 73 6.1. Generating economic value / Economic performance 73 6.2. Creating and developing employment 75 6.3. Providing employee training and development 85 6.4. Safeguarding human rights at work 88 6.5. Safeguarding health, safety and wellbeing of employees and partners 89 6.6. Improving provided services and developing new services/products 98 6.7. Social contribution/sponsorships – Relationships/dialogue with local communities 109 6.8. Employee Volunteering Initiatives 122 2 3 7. Corporate Governance 125 7.1. Reinforcing corporate governance, business ethics and regulatory compliance 125 7.2. Ensuring emergency preparedness and resilience 140 7.3. Adapting to the new energy market conditions and strengthening investments 144 7.4. Participating in shaping the energy policy 155 8. Key Performance Data 161 9. Commitments - Results 165 10. GRI Content Index 171 11. Applying the AA1000 AccountAbility Standard 179 12. Greek Sustainability Code – Declaration of Conformity 181 13. Independent Assurance Statement 183 4 5 1. Message from the Chairman and Chief Executive Offi cer GRI 10210 GRI 10214 Across Europe, green energy and energy transition are now a reality. Greece has launched Although this Sustainable Development Report contains accounts of our high and binding energy transition targets, rapidly replacing lignite with clean renewable impacts for 2019, we nevertheless consider it necessary to refer to the impact energy sources. PPC, which has been an important player in the development of Greece of the COVID19 pandemic worldwide, but also in our country. PPC, through the for decades, is now leading and pioneering again in this new environment, through its integrated emergency response program that it has and has implemented, transformation and new strategic plan, which is in line with the ambitious medium and managed to continue its operation smoothly, implementing -in addition to any long-term goals of the European Union and of Greece, for climate neutrality in 2050. of its legal obligations- a series of actions aimed at protecting, informing and raising the awareness of its employees around the pandemic, as well as relieving The new strategic aim of our Company focuses on three main pillars: electricity consumers, through a situation-driven tariff policy. As the pandemic • the Energy Transition, through the withdrawal of lignite power plants and unfolds, we are on constant alert to take any necessary action for our employees, corresponding mines, the emergence of renewable energy sources as the new dominant our customers and the wider community, contributing in any way we can to technology of energy production and through the undertaking of a leading role for the the national effort to tackle it. More information will be available in the next development of electromobility in Greece, Sustainable Development Report of the Company. • the Customer Centricity, adopting a new philosophy that now puts the customer at the center of our business activity, and Our Company, in the last year, is consolidating fi nancially and is fi rmly standing • the Digital Transformation in Networks, Production Means and Supply, with the on its feet. We are planning and already implementing the fi rst phase of the next parallel development of our human resources. day for the Company, adapting our goals and priorities to the international trends of the energy market. With the help of our employees, who are our driving force, In this new era for PPC, our strategy could only be based on the principles of the and now incorporating in our course the principles and values of Sustainable "Creating Shared Value" idea. Essentially guided by Sustainable Development, we aim Development, we have begun our journey of rebirth, with the ultimate goal of to create shared value between companies, societies, people and the environment. That being the role model of a modern energy company. We have a great and long is why we approach Sustainable Development in full relation to our business model and history, but we are now opening a new chapter, creating value for the benefi t of consequently, to our new strategic direction. Aiming to achieve continuous sustainable the country, consumers and of course the environment. operation and following the Global Reporting Initiative (GRI) international standards for the preparation of Sustainable Development Reports, we proceeded with a materiality Because PPC is “One with the future” today. analysis of our impacts on Sustainable Development. More specifi cally, through this process, we identifi ed and prioritized the most material Sustainable Development topics that arise from our business operation, based on the importance of the impacts we create on our stakeholders, as well as the wider economy, Georgios I. Stassis society and environment, while capturing the way these impacts contribute to the United Chairman and Chief Executive Offi cer Nations Sustainable Development Goals (SDGs). In this report, you will see our approach to managing these material topics, our performance (qualitative and quantitative), namely the way we create shared value, as well as our commitments for the coming years. 6 7 GRI 10245 GRI 10246 GRI 10248 GRI 10249 GRI 10250 GRI 10251 GRI 10252 GRI 10253 GRI 10254 GRI 10256 2. About the Report The 2019 Sustainable Development Report covers the period from 01.01.2019 to 31.12.2019 and is the 10th Sustainable Development Report of PPC. The previous Report concerning the period 01.01.2018 to 31.12.2018, was published on December 20, 2019. Scope and boundary The Report refers to the activities of the parent company Public Power Corporation S.A. (hereinafter "PPC" or "Company") in Greece. In addition, for completeness reasons and to present comparable information, the following are included: • indicative data for the years 2017 and 2018, • excerpts (including relevant references) for the PPC Renewables S.A., Lignitiki Melitis S.A. and Lignitiki Megalopolis S.A. subsidiaries. In cases of previous years data revisions, a relevant justifi cation is included in the respective point. Defi ning content The Report presents the Sustainable Development programs implemented by PPC, their results, as well as its commitments for the coming years and is addressed to all Company stakeholders. Acacia Forest – Rehabilitated area at the West Macedonia Lignite Center This Report has been prepared in accordance with the Global Reporting Initiative (GRI) standards: Core option, in order to meet the needs and expectations of PPC stakeholders, as well as to highlight the Company's contribution to Sustainable Development. In order to determine the content of the Report, the Company conducted a Materiality Analysis in 2018 -according to the GRI standards- and the Material Topics that arose are analyzed in this Report. Furthermore, the supplement for the energy sector (GRI - Electric Utilities Sector Supplement), the principles of the AccountAbility AA1000 standard and the criteria of the Greek Sustainability Code were taken into account. 8 9 Drafting the Report Your opinion is valued The Corporate Social Responsibility (CSR) Section, which belongs to the Corporate Affairs Your opinion is very important to us. You can send your comments and/or any questions & Communications Department, is responsible for collecting the data of the Report. to the following contact details: The CSR Section follows the data collection process of the Sustainable Development PPC S.A. Report that has been established internally in the Company. The specifi c procedure Sustainable Development Report working team concerns the formulation of questions to the competent Divisions/Business Units on Corporate Affairs & Communications Department issues of Sustainable Development and the collection of their answers (qualitative and quantitative information) through electronic forms, which facilitate the uniform way of Achilleas Ioakimides data processing. An essential role in data collection is played by the CSR team appointed Special Advisor to Management by the CEO, consisting of the Divisions’/Business Units’ and Independent Units’ employees. Margarita Maniati Special Advisor to Management The collected data are approved by the competent Directors and sent to the CSR Section. The CSR Section evaluates the data and may request clarifi cations, modifi cations or Elena Christopoulou additional information, where deemed necessary. The correctness and accuracy of the Head of Public Relations & Communications Section content is confi rmed by the competent Departments, from which it has been collected. Vassiliki Vasileiadi The Report is approved by the CEO of PPC. Corporate Affairs & Communications Department Tel.: +30 210 5292 597 Data sources Email: [email protected] The data and the information presented in this Report have been collected and Company website: www.dei.gr processed from the databases held at PPC headquarters and by its individual departments, with the support of different computer systems, applications, archives and established processes. External assurance The Report is subject to external assurance by an independent assurance provider, in accordance with the International Standard on Assurance Engagements 3000 (ISAE 3000).