Utilities Report

This report is issued for the

site described as:

Utility Type Site off Road, Mitcham

Electricity AFFECTED Report Reference: 88396526_1

Gas AFFECTED National Grid Reference: 527450,168460

Water and Sewerage AFFECTED Customer Reference: LM / 46778

Telecoms AFFECTED Report Date:

24/08/2016 Other AFFECTED

Report Information

CONTACT DETAILS Works Description: Legal Conveyancing ------If you require any assistance please contact our customer services team on: This is Batch G - Responses Enclosed 0844 844 9966 G ------or by email at: Complete - Please see 'Understanding This Report'  [email protected]

Utilities Report

Understanding This Report

We have asked a comprehensive list of Utility companies whether they have any apparatus or underground services in the vicinity of the site.

Location Map This shows the plan that was dispatched to the Utility companies. The companies have been asked to return information on the area outlined, which will encompass your chosen site.

Request Status Report This will confirm the current status of the information requests. We list which responses we have received and whether the company is affected. The Status Report will be divided into the following sections. Affected Utilities - We have received plans/information No response received - We are still awaiting a full response Not affected utilities - We have received a not affected/no plant present response Responses Affected responses are listed by company. Any responses from companies confirming they are not affected are provided at the back of the report for your records. ! ‘Awaiting Further Responses’ or ‘Pack Complete’ ?

We do not include Local Authority requests when indicating if the pack is ‘Complete’ or ‘Awaiting Further Responses’ as Local Authorities are not obliged to reply to these enquiries.

The local authority for the area is contacted to see if they have any council owned property that may be affected by works. In general, these plant enquiries go to the highways department for responses regarding street lighting and drainage. However, the responses we receive can vary each time depending on resources available at the council and we often don’t receive replies from local authorities at all.

Response Times We endeavour to obtain as much of the information as possible within the timescale of this report. Unfortunately, there are occasions when the response times of the utility companies mean we do not receive all information within the chosen timescale.

In these scenarios we will send all the information that is available as a first report. When we receive any remaining responses, the report will be re-issued in full incorporating the new information. This will continue until the report is complete. The front page of the report will confirm the batch (e.g. A, B or C) and whether responses are outstanding.

Terms and Conditions Full Terms and Conditions can be found on the following link: http://www.landmarkinfo.co.uk/Terms/Show/515 Please note that Utility reports have a validity of 3 months from the date of purchase. If you experience difficulties accessing our Terms and Conditions, please copy and paste the link directly into your browser, you will then be able to access our Terms and Conditions from there. Should you still experience difficulties, please telephone our Customer Service Team on 0844 844 9966.

Next Steps: For any queries regarding the report content, or help with the report, contact your Landmark Customer Services team.

Landmark Information Group // Utilities Report

Utilities Report

Landmark Utilities Report Service PAS 128 Statement

Prepared for: Landmark Information Group Ltd Practitioner: Atkins Order Number: 46778 Site Name: Site off London Road, Mitcham Date of Order: 09/06/2016 Date of Issue: 15/06/2016

Thank you for using our Utility Report Service.

This report has been completed in accordance with the standards defined under Survey Category D of PAS128, a Publicly Available Specification for underground utility detection, verification and location published by the British Standards Institution.

Positional accuracy of plant is not guaranteed from information presented in a desktop search alone and the location of underground utilities should be verified through other means prior to breaking ground.

Information relating to the presence of Radio Frequency Identification Devices (RFIDs) has been requested from relevant utility companies or taken from mapping systems where available.

Utility companies who have not responded to enquiries are referenced on the enclosed Status Report accordingly. Their response will be chased and forwarded on for a period of up to four working weeks. Whilst we cannot guarantee that a utility company will respond to our enquiries, we endeavour to obtain responses from those that have not responded.

Any responses contained within this report have been obtained between the start date of the order and the date of issue.

If you want to discuss your report further with us please contact Landmark Customer Services.

Landmark Information Group // Utilities Report

Checked by LE

Please ensure that the search data REFERENCE: 46778 covers the COMPLETE AREA SITE: Site off London Road, Mitcham within the boundary lines on this map. (marked by: ------) POST CODES: Landmark will not be held responsible 1) CR4 4YF; 2) CR4 4LB; 3) CR4 3UD; 4) CR4 for any incident or accident arising 3ND; 5) CR4 4LA; from the use of the information SITE SIZE: 1.69 ha associated with this particular Statutory Search. The details MAP SCALE: 1:1500 provided are given in good faith, COORDINATES: but no liability whatsoever can be 1) 527447 168461; 2) 527528 168457; 3) 527456 accepted in respect thereof. 168530; 4) 527368 168458; 5) 527457 168391; Request Status Report G LM / 46778 Site off London Road, Mitcham OSGR: 527450,168460 CR4 3ND Date Requested: 09-Jun-2016 Client Reference: 88396526_1

Affected Utilities We have received plans/information from the following companies. Please see the enclosed response.

Late Utility Category Date Issued Response Notes Issue Date Environment Agency Environmental 15 Jun 16 See response. Agency, Openreach - [British Telecommunications] Telecom, 15 Jun 16 SGN - (Southern Gas Networks) Gas, 15 Jun 16 Thames Water Water, 15 Jun 16 Sewerage, Transport for London Highways, 17 Jun 16 Supplied in Batch B UK Power Networks Electric, 15 Jun 16 Virgin Media Telecom, 22 Jun 16 Supplied in batch E.

No response received We are still awaiting a full response from the following companies.

Late Utility Category Date Issued Response Notes Issue Date London Borough of Merton Council, London Underground Rail, Not ordered as requested*

* You have ordered a report without London Underground Ltd plans due to the nature of your works. An additional search of London Underground Ltd is available on request from £200 + VAT from your search provider customer services team.

Date Printed: 24/08/2016 09:10:04 Page 1 of 2 Request Status Report G LM / 46778

Not affected utilities We have received a not affected/no plant present response from the following companies.

Late Utility Category Date Issued Response Notes Issue Date C.A. Telecom UK - [Colt Technology Telecom, 20 Jun 16 Supplied in Batch D Services] CityFibre Telecom, 15 Jun 16 Website used. Clear Channel Telecom, 24 Aug 16 Supplied in batch G. Energetics Gas, Electric, 15 Jun 16 Water, Fulcrum Pipelines Pipeline, 17 Jun 16 Supplied in Batch C GTC Telecom, Gas, 15 Jun 16 Electric, Water, Pipeline, Instalcom - [Level 3, Global Crossing (UK) Telecom, 17 Jun 16 Supplied in Batch B & PEC and Fibernet UK] Interoute Vtesse Telecom, 20 Jun 16 Supplied in batch D KCOM Group Telecom, 15 Jun 16 LinesearchbeforeUdig Pipeline, 15 Jun 16 London Tramlink Other, 15 Jun 16 London Underground - Power Distribution Rail, 15 Jun 16 McNicholas - [KPN International] Telecom, 18 Jul 16 Supplied in Batch F McNicholas - [TATA Communications] Telecom, 18 Jul 16 Supplied in Batch F Network Rail Rail, 15 Jun 16 Plancast - [Interoute] Telecom, 15 Jun 16 SKY Telecommunications Services Telecom, 15 Jun 16 SSE Telecom, Gas, 15 Jun 16 Website used. Electric, Telent - [TeliaSonera] Telecom, 15 Jun 16 Trafficmaster Other, 15 Jun 16 Website used. Verizon Telecom, 15 Jun 16 Vodafone Telecom, 15 Jun 16

Checked and Validated By Craig Smart

Date 15 June 2016

Definition of Terms Affected Utility supplier is expected to be affected by any work carried out in the area searched as their records indicate their plant is in or close to the area searched. It is recommended to anybody carrying out works in the area that they should consult with the utility company as soon as possible and in any event prior to carrying out any works.

No At the date of sending the report no response has been received from the utility supplier. response received

Not affected Utility supplier is not expected to be affected by any work carried out in the area searched as their records indicate their plant is not in or close to the area searched.

Date Printed: 24/08/2016 09:10:04 Page 2 of 2 Utilities Report

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Environment Agency

Landmark Information Group // Utilities Report Tajir,Tanveer

From: Enquiries, Unit Sent: 14 June 2016 18:51 To: Statutory Enquiries Subject: RE: Plant Enquiry - 46778 - Site off London Road, Mitcham - Please respond by 14/06/2016

Our ref: 160614/MW15

To whom it may concern,

You may need an environmental permit if you intend to carry out work in, under, over or near to a main river flood or sea defence. You can find more information about this at: https://www.gov.uk/guidance/flood-risk-activities-environmental-permits

Although the Environment Agency is classed as a statutory undertaker for certain purposes, we do not generally have plant equipment or pipelines situated in the public highway.

We have drafted this reply without conducting a specific search of our records. We ask that you make the necessary checks and if you have reason to think that your proposal will affect land or equipment which we own or is close to a watercourse as defined above, please resubmit your enquiry making this clear in your reply.

Kind regards,

Martin Webb

National Customer Contact Centre - (Part of National Operations)

 Tel: 03708 506 506  Web Site: www.gov.uk/environment-agency

Click an icon to keep in touch with us:-

So how did we do...?

Our National Customer Contact Centre relies on customer feedback, so we really value your thoughts on how we are doing. We will always make changes where we can to improve our service. This will only take three minutes to complete: http://www.smartsurvey.co.uk/s/NCCCcustomer/

From: [email protected] [mailto:[email protected]] Sent: 09 June 2016 15:48 To: Enquiries, Unit; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected] Cc: [email protected] Subject: Plant Enquiry - 46778 - Site off London Road, Mitcham - Please respond by 14/06/2016

Our Reference: 46778 Site Name: Site off London Road, Mitcham Works Description: Development Appraisal Site Grid References: 527449 168461,527478 168464,527418 168453,527452 168480,527457 168441

1 2011

Standard Notice [not for use with Special Data, Personal Data or unlicensed 3rd party rights]

Information warning We (The Environment Agency) do not promise that the Information supplied to You will always be accurate, free from viruses and other malicious or damaging code (if electronic), complete or up to date or that the Information will provide any particular facilities or functions or be suitable for any particular purpose. You must ensure that the Information meets your needs and are entirely responsible for the consequences of using the Information. Please also note any specific information warning or guidance supplied to you.

Permitted use • The Information is protected by intellectual property rights and whilst you have certain statutory rights which include the right to read the Information, you are granted no additional use rights whatsoever unless you agree to the licence set out below. • Commercial use is subject to payment of a £50 licence fee (+VAT) for each person seeking the benefit of the licence, except for use as an Environment Agency contractor or for approved media use. • To activate this licence you do not need to contact us (unless you need to pay us a Commercial licence fee) but if you make any use in excess of your statutory rights you are deemed to accept the terms below. Licence We grant you a worldwide, royalty-free, perpetual, non-exclusive licence to use the Information subject to the conditions below. You are free to:

copy, publish, distribute and transmit the Information

adapt the Information

exploit the Information commercially, for example, by combining it with other Information, or by including it in your own product or application You must (where you do any of the above): acknowledge the source of the Information by including the following attribution statement: “Contains Environment Agency information © Environment Agency and database right” ensure that you do not use the Information in a way that suggests any official status or that We endorse you or your use of the Information

ensure that you do not mislead others or misrepresent the Information or its source or use the Information in a way that is detrimental to the environment, including the risk of reduced future

enhancement ensure that your use of the Information does not breach the Data Protection Act 1998 or the Privacy and Electronic Communications (EC Directive) Regulations 2003

These are important conditions and if you fail to comply with them the rights granted to you under this licence, or any similar licence granted by us will end automatically.

No warranty The Information is licensed ‘as is’ and We exclude all representations, warranties, obligations and liabilities in relation to the Information to the maximum extent permitted by law. We are not liable for any errors or omissions in the Information and shall not be liable for any loss, injury or damage of any kind caused by its use. We do not guarantee the continued supply of the Information. Governing Law This licence is governed by the laws of England and Wales. Definitions “Information” means the information that is protected by copyright or by database right (for example, literary and artistic works, content, data and source code) offered for use under the terms of this licence. “Commercial” means: ƒ offering a product or service containing the Information, or any adaptation of it, for a charge, or ƒ Internal Use for any purpose, or offering a product or service based on the Information for indirect commercial advantage, by an organisation that is primarily engaged in trade, commerce or a profession.

Contact: [email protected] 08708 506506

Utilities Report

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Openreach - [British Telecommunications]

Landmark Information Group // Utilities Report Our Ref: Ref shown on map email: [email protected] Phone: 0800 023 2023. Option 5 Date of issue shown on map

Dear Customer,

NR & SW ACT 1991 – PROPOSED WORKS AT:

Prior to commencement of work: for free onsite guidance and accurate up to date location of BT plant please contact our Plant Protection Service by the following methods Email Dial before you dig [email protected] Visit the website www.dialbeforeyoudig.com

Thank you for your request of describing the above proposals.

Enclosed are copies of our drawing marked up to show the approximate locations of BT apparatus which is present in the immediate vicinity of your works. It is intended for general guidance only. No guarantee is given of its accuracy.

It should not be relied upon in the event of excavations or other works made near to British Telecommunications plc apparatus which may exist at various depths and may deviate from the marked route.

To avoid damage it is recommended that mechanical excavators or borers are not used within 600mm of British Telecommunications plc plant. If scaffolding is erected, please ensure that our equipment is not enclosed, blocked, covered or otherwise obstructed by the scaffolding.

In the event of BT apparatus being in the area of works we recommend that your plant/vehicle crossing is either resited, or apply for a budget estimate by submitting detailed plans to the above address, these will be forwarded to the appropriate department for their comments.

Please ensure you quote our reference on any future correspondence.

Yours faithfully,

Last updated November 2012

Utilities Report

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SGN - (Southern Gas Networks)

Landmark Information Group // Utilities Report Our Ref: SO/0080793 SGN Your Ref: LM 46778 /JaR SHE Administration Team Plant Protection 95 Kilbirnie Street Stacy-Ann Thomas Glasgow Atkins G5 8JD The Hub 500 Park Avenue Phone: 0800 912 1722 Aztec West Email: [email protected] Almondsbury , BS32 4RZ

Date: 14/06/2016

Dear Customer,

Enquiry at: Site off London Road, Mitcham CR4 4YF

Searches - Important information required

Thank you for contacting us about the above location. If your client plans to carry out any on site works they must contact us directly so that we can do a full safety and engineering risk assessment before any work begins.

Listed below is the minimum information we would need from your client:

Full contact details (name, company name, address, telephone number and e-mail address).

Full site address, post code and easting/northing grid reference.

Plan showing the site boundary.

Details of the work to be carried out.

The proposed start date (please specify if work is at the planning stage).

Please send the information to:

[email protected]

Alternatively post to: SGN, SHE Administration Team, Plant Protection, 95 Kilbirnie Street, Glasgow G5 8JD

Or, Fax: 0141 429 6432

Damage to our pipes can be extremely dangerous for your employees and the general public. The cost to repair our pipelines following direct or consequential damage will be charged to your organisation.

Please ensure we are able to gain access to our pipeline throughout the duration of your operations.

Smell gas? Call 0800 111 999 Please ensure we are able to gain access to our pipeline throughout the duration of your operations.

While the information we give and the location of our network assets is correct to the best of our knowledge its accuracy cannot be guaranteed. To confirm the location of our assets on the site, please contact us to arrange a site visit before the work begins.

If you require any further information please contact the number below.

Yours faithfully,

Lesley Phillips Admin Assistant 0800 912 1722

Smell gas? Call 0800 111 999 SCALE : 1 : 895 This plan shows the location of those pipes owned by Scotia Gas Networks (SGN) by Intranet WebGIS 2.1 LP MAINS virtue of being a licensed Gas Transporter (GT). Gas pipes owned by other GTs or third USER ID : lp54998 MP MAINS parties may also be present in this area but are not shown on this plan. Information with regard to such pipes should be obtained from the relevant owners. No warranties are given IP MAINS DATE : 14/06/2016 with regard to the accuracy of the information shown on this plan. Service pipes, valves, LHP MAINS siphons, sub-connections etc are not shown but their presence should be anticipated. You should be aware that a small percentage of our pipes /assets may be undergoing review INTERNAL USE ONLY HISTORY DATA and will temporarily be highlighted in yellow. If your proposed works are close to one of Greater London Authority Area GRID REFERENCE : LAs these pipes, you should contact the SGN Plant Protection Team on 08450703497 for advice. No liability of any kind whatsoever is accepted by SGN or its agents, servants or E527447,N168461,TQ 27 68 GTs SSSIs This plan is reproduced from or sub-contractors for any error or omission contained herein. Safe digging practices, in based on the OS map by Scotia Gas Some examples of Plant Items accordance with HS (G)47, must be used to verify and establish the actual position of Networks plc, with the sanction of Depth of Diameter Material mains, pipes, services and other apparatus on site before any mechanical plant is used. It is the controller of HM Stationery Valve Syphon Cover Change Change your responsibility to ensure that plant location information is provided to all persons Office. Crown Copyright Reserved. Caution. For safety reasons reproduction of the maps attached should be printed by a coloured printer at a legible scale.

General safety measures to avoid injury and damage to gas plant

SOU065.indd 1 19/10/2012 11:25 The following protective and precautionary measures MUST be taken when working/excavating in the vicinity of our plant.

To avoid injury to yourself, your You MUST ensure current full employees, colleagues and the colour copies of our plans are general public you MUST verify issued and the presence and the details provided on our plans location of our plant, prior to by tracing, hand-digging, trial excavation, is understood by all holes and suitably marking its relevant personnel on site. position on site.

In an emergency If you cause a gas leak or suspect a pipe or equipment is leaking, you MUST take the following emergency actions immediately: a. Get everyone away from the immediate vicinity of the gas escape; b. Inform us immediately by calling the National Gas Emergency Number on 0800 111 999*; c. Do not attempt to repair the escape or stop the leakage; d. Ask occupants of buildings adjacent to the escape to leave until it is safe for them to return; e. Damage to a service supplying a building may result in gas entering the building. Do not attempt to operate any valves; f. Prevent any approach to the immediate vicinity of the gas escape; g. Prohibit smoking and extinguish all naked flames. Do not use mobile phones or other sources of ignition within 15m from the leakage; and h. Assist our representatives, and other emergency services for example police, fire and ambulance as requested.

Additional reference material; • HSE Guidance Note; HSG47 “Avoiding Danger from Underground Services” at www.hse.gov.uk and • NJUG “Utilities Guidance on Positioning and Colour Coding of Apparatus” at www.njug.org.uk

2 *All calls are recorded and may be monitored

SOU065.indd 2 19/10/2012 11:25 3

SOU065.indd 3 19/10/2012 11:25 4

SOU065.indd 4 19/10/2012 11:25 Safe System of Work We may request the production of Risk Assessments and Method Statements for any works deemed to have the potential to affect, cause risk to or pose a hazard to the safety and/or integrity of our plant. Where CDM legislation applies reference MUST be made to our plant within the site ‘Health and Safety File’.

Financial Every reasonable precaution MUST be taken to avoid personal injury or damage to our plant during the progress of the planned works. Any cost incurred by us for the repair of direct or consequential damage and the diversion of any affected plant will be recharged in full.

HSE Any damage to our apparatus will be subject to legislative reporting responsibilities to the Health and Safety Executive under Reporting of Injuries, Diseases & Dangerous Occurrences Regulations (RIDDOR) and Gas Safety Management Regulations (GSMR).

5

SOU065.indd 5 19/10/2012 11:25 Minimum safe working distances If you are carrying out explosions, piling, splitting, boring and deep excavations, please contact us for further guidance. Trial holes MUST be dug by hand to determine the exact location of mains and service pipes in advance of mechanical excavation or thrust boring. Be aware of the potential for the presence of protruding objects from gas plant in the form of standpipes, test points and valve bodies.

Mechanical excavation Mechanical excavators (including breaker attachments) MUST NOT be used within the following distances from the confirmed location of our gas mains and services (as depicted on our gas maps), without prior agreement:

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SOU065.indd 6 19/10/2012 11:25 Type of Mains GAS MAP Hand Pipe pressure and Services Identification Excavation indication shown required on MAP inside Low Pressure 0 – 75mbar 0.5 metres (LP) Medium 75mbar to 2 0.5 metres Pressure (MP) bar Intermediate 2 – 7 bar 3.0 metres Pressure (IP) High Pressure Above 7 bar 3.0 metres (HP)

Note: We MUST be consulted prior to any planned excavation works within 10m of Pressure Reduction Equipment and may consider issuing a Permit to Work, if appropriate. 7

SOU065.indd 7 19/10/2012 11:25 High pressures In addition to receiving a copy of our ‘Safe working in the vicinity of Southern Gas Networks high pressure pipelines and associated installations’, if any activities proposed are closer than the minimum distances listed below you MUST discuss with us to agree your site specific requirements.

Power Excavators in easements >3 metres Power Excavators in highway >3 metres Pressure testing >8 metres Piling >15 metres Demolition >150 metres Blasting >250 metres No-dig techniques Method Statement required Crossing easement with plant Written Consent required

Clearance requirements No plant is to be laid over and along the line of a gas pipe irrespective of clearance. To allow the future repair and maintenance of gas plant, a minimum clearance of 250mm for low and medium pressure pipelines and 600mm for intermediate and high pressure pipelines, or 1.5 times the external diameter of the gas pipe, which ever is the greater, should be maintained between the gas plant and any new plant. Where this minimum clearance cannot be achieved, site discussions should be held with us or our representatives to agree a suitable clearance. Explosives shall not be used within 30m of our plant (400m for Pressure Reduction Equipment) without prior agreement. No piling or boring shall be carried out within 15m of our plant without prior consultation and agreement.

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SOU065.indd 8 19/10/2012 11:25 9

SOU065.indd 9 19/10/2012 11:25 10

SOU065.indd 10 19/10/2012 11:25 Surface boxes/Manholes Do not bury or move our surface boxes. Access MUST be maintained both during and after your works. No manhole cover or other structure is to be built over, around or under a gas pipe and no work is to be carried out which results in a reduction or increase in cover or protection without prior written agreement.

Deep excavations Where excavations adjacent to any of our potentially affects its security and integrity, adequate protection (approved by us) MUST be applied to such plant. Ground movement around gas MUST be prevented. If a sewer trench or any other water authority is to be constructed at greater than 1.5 metres deep near to a buried gas main or service pipe, we MUST be contacted. We should be provided with detailed drawings showing the line and width of the proposed sewer or other trench, together with the soil group classifications of the area concerned.

Crossing our plant The placing of heavy construction plant, equipment, materials or the passage of heavy vehicles over our plant is prohibited unless specially agreed protective measures (i.e. the construction of reinforced crossing points) have been carried out. This is particularly important where reductions in side support or ground cover are planned. Working in easements should not be undertaken without our prior written consent.

Exposed plant Where excavations adjacent to gas plant affect its support, the plant MUST be adequately supported and protected in consultation with us and to our satisfaction. It MUST be protected from impact and restraints, thrust blocks and supports MUST not be removed without our agreement.

11

SOU065.indd 11 19/10/2012 11:25 Hot works The potential exists for heat damage to plastic pipelines/coatings. Where welding or other hot works involving naked flames is to be carried out in proximity to our plant, our representative should be present.

Backfilling Concrete backfill should not be placed closer than 300mm to our plant. No concrete or hard material should be placed under or adjacent to any of our plant. Shuttering MUST be constructed so as to prevent fresh concrete encasing our plant and to maintain the stated clearances. Material used for the surround backfill of our plant MUST conform to the following requirements: • If sand, it MUST be well-graded in accordance with BS EN 12620: 2002; • It MUST not contain any sharp particles; stones, bricks, lumps or corrosive materials; • Foamed concrete should not be used; and • It MUST be laid to a minimum depth of 250mm above the crown of the plant. Note: Power ramming should not take place until a 300mm hand rammed layer has been completed over the crown of the pipe.

Access Access to sites and our plant MUST be provided at all times. This includes temporary structures and spoil heaps over our pipes.

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SOU065.indd 12 19/10/2012 11:25 13

SOU065.indd 13 19/10/2012 11:25 14

SOU065.indd 14 19/10/2012 11:25 Tree planting If trees or shrubs are to be planted adjacent to our plant, the selection of the type of tree or shrub and its planting MUST be considered so that root damage to buried mains or services will be avoided and that damage to trees or shrubs will not be caused by any subsequent excavations for repair and maintenance.

Before any tree planting is carried out on the easement, our written approval MUST be obtained. Any approval we grant to plant trees on the easement shall be subjecting to retaining the rights to remove, at any time in the future, all trees which in our opinion might become a danger to the pipe.

The written consent to plant trees will state what area may be planted and also the type of tree.

See over for specific species and the distances they MUST be planted from the pipeline.

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SOU065.indd 15 19/10/2012 11:25 The following trees and those of similar size, which may be deciduous or evergreen, shall not be planted within six metres of the centre line of the pipe e.g. Ash, Beech, Birch, most Conifers, Elm, Maple, Lime, Horse Chestnut, Oak, and Sycamore. Apple and Pear trees are also included in this category.

Dwarf Apple Stocks may be planted up to three metres of the centre line of the pipe.

In cases where screening is required, the following are shallow rooting and may be planted close to the pipeline; Blackthorn, Broom, Cottoneaster, Elder, Hazel, Laurel, Quickthorn, Privet, Snowberry and most ornamental shrubs.

PIPELINE CENTRE

Raspberries, Gooseberries and Blackcurrants may be planted on the pipe, but a four metre strip, centred on the pipe, MUST be left clear at all times.

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SOU065.indd 16 19/10/2012 11:25 Poplar and Willow trees shall not be planted within 10 metres of the centre line of the pipe.

10m

The following trees and those of similar size, which may be These types of trees may only be deciduous or evergreen, shall not be planted within six metres of planted as individual specimens or the centre line of the pipe e.g. Ash, Beech, Birch, most Conifers, as a single row in the area between Elm, Maple, Lime, Horse Chestnut, Oak, and Sycamore. Apple and 6m - 9m six and 10 metres of the pipe. Pear trees are also included in this category. Dense mass planting may only be carried out at distances greater than 10 metres from the pipe. 3m - 6m

Christmas Trees (Picea Abies) may be planted up to three metres of the pipeline. 0m - 3m However, permission is given on the strict understanding that Christmas trees are clear- felled at intervals not exceeding seven years.

PIPELINE CENTRE

The only hardwood plants which can be planted directly across a pipe are hedge plants such as Quickthorn, Blackthorn etc and these shall only be planted where hedge is necessary either for screening purposes or to indicate a field boundary.

Note: For further guidance refer to NJUG 10. 17

SOU065.indd 17 19/10/2012 11:25 Notes

18

SOU065.indd 18 19/10/2012 11:25 Notes

19

SOU065.indd 19 19/10/2012 11:25 SOU065.indd 20 following information: be madeinwriting(vialetter, emailorfax).ForALLenquiriespleaseincludethe We regret thatinformationcannotbesuppliedbytelephone.RequestsMUST 5. Details oftheworktobecarriedout. 4. 3. Fullsiteaddress, postcodeandeasting/northing gridreference. 2. 1. Southern GasNetworksprovidesSouthern a free plantlocationenquiryservice Tradeston, Street, 95Kilbirnie Glasgow, G58JD The proposed startdate(pleasespecifyifworkisplanningonly). Plan showingthesiteboundary. e-mail address). Full contactdetails(name,companyname,address, telephonenumberand Southern GasNetworks,PlantLocationTeam,Southern Tel: 08450703497or01414184093 Email: [email protected] during officehours. Fax: 01414296432 www.sgn.co.uk Contact: 19/10/2012 11:25

SOU065N. 10/2012 Utilities Report

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Thames Water

Landmark Information Group // Utilities Report Asset Location Search

Atkins Telecoms Stats Enquiries Team The Hub 500Park Avenue BRISTOL BS32 4RZ

Search address supplied Site off London Road, Mitcham CR4 3ND

Your reference LM 46778

Our reference ALS/ALS Standard/2016_3347427

Search date 9 June 2016

You are now able to order your Asset Location Search requests online by visiting www thameswater propertysearches co uk

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 1 of 13 T0845 070 [email protected] I www.thameswater-propertysearches.co.uk Asset Location Search

Search address supplied: Site off London Road, Mitcham, CR4 3ND

Dear Sir / Madam

An Asset Location Search is recommended when undertaking a site development.It is essential to obtain information on the size and location of clean water and sewerage assets to safeguard against expensive damage and allow cost-effective service design.

The following records were searched in compiling this report: - the map of public sewers & the map of waterworks. Thames Water Utilities Ltd (TWUL) holds all of these.

This searchprovides maps showing the position, size of Thames Water assets close to the proposed development and also manhole cover and invert levels, where available.

Please note that none of the charges made for this report relate to the provision of Ordnance Survey mapping information. The replies contained in this letter are given following inspection of the public service records available to this company. No responsibility can be accepted for any error or omission in the replies.

You should be aware that the information contained on these plans is current only on the day that the plans are issued. The plans should only be used for the duration of the work that is being carried out at the present time. Under no circumstances should this data be copied or transmitted to parties other than those for whom the current work is being carried out.

Thames Water do update these service plans on a regular basis and failure to observe the above conditions could lead to damage arising to new or diverted services at a later date.

Contact Us

If you have any further queries regarding this enquiry please feel free to contact a member of the team on 0845 070 9148, or use the address below:

Thames Water Utilities Ltd Property Searches PO Box 3189 Slough SL1 4WW

Email: [email protected] Web: www.thameswater-propertysearches.co.uk

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 2 of 13 T0845 070 [email protected] I www.thameswater-propertysearches.co.uk

Asset Location Search

Waste Water Services

Please provide a copy extract from the public sewer map.

Enclosed is a map showing the approximate lines of our sewers. Our plans do not show sewer connections from individual properties or any sewers not owned by Thames Water unless specifically annotated otherwise. Records such as "private" pipework are in some cases available from the Building Control Department of the relevant Local Authority.

Where the Local Authority does not hold such plans it might be advisable to consult the property deeds for the site or contact neighbouring landowners.

This report relates only to sewerage apparatus of Thames Water Utilities Ltd, it does not disclose details of cables and or communications equipment that may be running through or around such apparatus.

The sewer level information contained in this response represents all of the level data available in our existing records. Should you require any further Information, please refer to the relevant section within the 'Further Contacts' page found later in this document.

For your guidance: • The Company is not generally responsible for rivers, watercourses, ponds, culverts or highway drains. If any of these are shown on the copy extract they are shown for information only. • Any private sewers or lateral drains which are indicated on the extract of the public sewer map as being subject to an agreement under Section 104 of the Water Industry Act 1991 are not an ‘as constructed’ record. It is recommended these details be checked with the developer.

Clean Water Services

Please provide a copy extract from the public water main map.

Enclosed is a map showing the approximate positions of our water mains and associated apparatus. Please note that records are not kept of the positions of individual domestic supplies.

For your information, there will be a pressure of at least 10m head at the outside stop valve. If you would like to know the static pressure, please contact our Customer Centre on 0800 316 9800. The Customer Centre can also arrange for a full flow and

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 3 of 13 T0845 070 [email protected] I www.thameswater-propertysearches.co.uk

Asset Location Search

pressure test to be carried out for a fee.

For your guidance: • Assets other than vested water mains may be shown on the plan, for information only. • If an extract of the public water main record is enclosed, this will show known public water mains in the vicinity of the property. It should be possible to estimate the likely length and route of any private water supply pipe connecting the property to the public water network.

Payment for this Search

A charge will be added to your suppliers account.

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 4 of 13 T0845 070 [email protected] I www.thameswater-propertysearches.co.uk

Asset Location Search

Further contacts:

Waste Water queries

Should you require verification of the invert levels of public sewers, by site measurement, you will need to approach the relevant Thames Water Area Network Office for permission to lift the appropriate covers. This permission will usually involve you completing a TWOSA form. For further information please contact our Customer Centre on Tel: 0845 920 0800. Alternatively, a survey can be arranged, for a fee, through our Customer Centre on the above number.

If you have any questions regarding sewer connections, budget estimates, diversions, building over issues or any other questions regarding operational issues please direct them to our service desk. Which can be contacted by writing to:

Developer Services (Waste Water) Thames Water Clearwater Court Vastern Road Reading RG1 8DB

Tel: 0845 850 2777 Email: [email protected]

Clean Water queries

Should you require any advice concerning clean water operational issues or clean water connections, please contact:

Developer Services (Clean Water) Thames Water Clearwater Court Vastern Road Reading RG1 8DB

Tel: 0845 850 2777 Email: [email protected]

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 5 of 13 T0845 070 [email protected] I www.thameswater-propertysearches.co.uk

Asset Location Search Sewer Map - ALS/ALS Standard/2016_3347427

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O 5 A 6 9 H 5 ! % L 0 C % 15 = E 2 C 1 ! The width of the displayed area is 500 m and the centre of the map is located at OS coordinates 527457,1684824204 T The position of the apparatus shown on this plan is given without obligation and warranty, and the accuracy cannot be guaranteed. Service pipes are not shown but their presence should be anticipated. No liability of any kind whatsoever is accepted by Thames Water for any error or omission. The actual position of mains and services must be verified and established on site before any works are undertaken.

Based on the Ordnance Survey Map with the Sanction of the controller of H.M. Stationery Office, License no. 100019345 Crown Copyright Reserved.

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 6 of 13 T 0845 070 9148 E [email protected] I www.thameswater-propertysearches.co.uk

NB. Levels quoted in metres Ordnance Newlyn Datum. The value -9999.00 indicates that no survey information is available

Manhole Reference Manhole Cover Level Manhole Invert Level 5603 20.12 18.07 5604 19.75 18.97 6601 20.5 17.27 6603 20.66 18.31 6602 20.52 18.42 4602 19.8 16.9 361A n/a n/a 36AH n/a n/a 36AE n/a n/a 361E n/a n/a 361D n/a n/a 371F n/a n/a 371G n/a n/a 47AJ n/a n/a 34AI n/a n/a 34DC n/a n/a 34DB n/a n/a 6402 n/a n/a 6401 n/a n/a 6502 21.06 18.08 5501 20.55 16.15 651B n/a n/a 651A n/a n/a 5502 n/a n/a 4501 19.88 18.46 651C n/a n/a 6506 20.61 19.25 651G n/a n/a 651E n/a n/a 651F n/a n/a 6505 20.77 18.2 651D n/a n/a 6501 20.72 17.8 4502 19.89 16.04 5609 20.42 17.75 5608 20.48 17.66 5607 20.03 17.45 4601 19.69 17.26 3602 20.05 15.77 36AI n/a n/a 43BD n/a n/a 431B n/a n/a 4302 20.67 19.86 431A n/a n/a 431C n/a n/a 4407 20.43 19.1 441A n/a n/a 4406 20.66 19.7 441B n/a n/a 4402 20.79 16.44 5406 20.7 18.69 5407 20.63 18.44 5408 21.06 19.38 6301 21.18 19.78 6302 21.24 n/a 6303 21.35 19.96 6304 21.48 18.48 641A n/a n/a 7403 n/a n/a 7301 21.44 20.08 33CD n/a n/a 33BH n/a n/a 34DH n/a n/a 34DG n/a n/a 34DF n/a n/a 34DE n/a n/a 34CD n/a n/a 44AI n/a n/a 34CE n/a n/a 34CF n/a n/a 34CG n/a n/a 34BG n/a n/a 341A n/a n/a 34BH n/a n/a 34CH n/a n/a 34BI n/a n/a 34BJ n/a n/a 3404 20.1 17.63 34CI n/a n/a 34CA n/a n/a 34CB n/a n/a 44BC n/a n/a 44AJ n/a n/a 44BA n/a n/a 44BB n/a n/a 3402 20.11 18.4 3403 20.07 17.89 33DC n/a n/a 43BE n/a n/a 33BC n/a n/a 3309 20.87 19.3

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 7 of 13 T 0845 070 9148 E [email protected] I www.thameswater-propertysearches.co.uk

Manhole Reference Manhole Cover Level Manhole Invert Level 43BF n/a n/a 43BG n/a n/a 33BB n/a n/a 33BA n/a n/a 33BF n/a n/a 3308 20.7 19.33 43AI n/a n/a 43AH n/a n/a 43AG n/a n/a 43AF n/a n/a 3305 20.97 17.25 43AE n/a n/a 3307 20.91 19.51 33CG n/a n/a 33CF n/a n/a 3304 20.94 19.07 33CA n/a n/a 3303 20.93 19.12 4303 20.74 19.33 3302 20.76 19.47 33BJ n/a n/a 3301 20.52 19.53 33CB n/a n/a 3204 21.03 n/a 3202 20.32 19.14 33DA n/a n/a 33CJ n/a n/a 33CI n/a n/a 33CH n/a n/a 34BA n/a n/a 34BB n/a n/a 34BC n/a n/a 34BD n/a n/a 34BE n/a n/a 3401B 20.01 n/a 34BF n/a n/a 34AF n/a n/a 341C n/a n/a 341B n/a n/a 27CC n/a n/a 2702 19.53 17.84 371I n/a n/a 2703 19.57 18.2 2605 19.62 15.37 2601 19.6 n/a 26AI n/a n/a 26BC n/a n/a 26AJ n/a n/a 26BD n/a n/a 26AH n/a n/a 26BB n/a n/a 2602 19.58 17.98 2603 19.82 16.88 2606 19.74 16.76 2604 19.74 15.62 3601 19.85 17.59 361C n/a n/a 361B n/a n/a 36AG n/a n/a 34AH n/a n/a 62CJ n/a n/a 62CE n/a n/a 62CD n/a n/a 62CC n/a n/a 62CB n/a n/a 72BH n/a n/a 72BD n/a n/a 7205 21.82 n/a 62CH n/a n/a 7207 21.82 n/a 5204 21.03 19.6 6201 21.11 20.21 6203 21 n/a 4203 21 20.24 421C n/a n/a 421A n/a n/a 4201 21.02 18.79 421B n/a n/a 3207 n/a 19.02 3201 19.92 17.67 3208 n/a 18.74 2201 19.12 18.97 3205 n/a 18.93 3203 20 18.83

The position of the apparatus shown on this plan is given without obligation and warranty, and the accuracy cannot be guaranteed. Service pipes are not shown but their presence should be anticipated. No liability of any kind whatsoever is accepted by Thames Water for any error or omission. The actual position of mains and services must be verified and established on site before any works are undertaken.

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 8 of 13 T 0845 070 9148 E [email protected] I www.thameswater-propertysearches.co.uk

ALS Sewer Map Key

Public Sewer Types (Operated & Maintained by Thames Water) Sewer Fittings Other Symbols A feature in a sewer that does not affect the flow in the pipe. Example: a vent Symbols used on maps which do not fall under other general categories Foul: A sewer designed to convey waste water from domestic and is a fitting as the function of a vent is to release excess gas. / Public/Private Pumping Station industrial sources to a treatment works. Air Valve Change of characteristic indicator (C.O.C.I.) Surface Water: A sewer designed to convey surface water (e.g. rain Dam Chase water from roofs, yards and car parks) to rivers or watercourses. Invert Level Fitting Summit

M Meter Combined: A sewer designed to convey both waste water and surface water from domestic and industrial sources to a treatment works. Areas Vent Column Lines denoting areas of underground surveys, etc. Trunk Surface Water Trunk Foul Operational Controls Agreement A feature in a sewer that changes or diverts the flow in the sewer. Example: A hydrobrake limits the flow passing downstream. Operational Site Storm Relief Trunk Combined Control Valve Chamber PPVent Pipe Bio-solids (Sludge) Drop Pipe Tunnel Ancillary

Proposed Thames Surface Proposed Thames Water Weir Conduit Bridge Water Sewer Foul Sewer

Gallery Foul Rising Main End Items Other Sewer Types (Not Operated or Maintained by Thames Water) End symbols appear at the start or end of a sewer pipe. Examples: an Undefined End at the start of a sewer indicates that Thames Water has no Foul Sewer Surface Water Sewer Surface Water Rising Combined Rising Main knowledge of the position of the sewer upstream of that symbol, Outfall on a Main surface water sewer indicates that the pipe discharges into a stream or river. Combined Sewer Gulley Proposed Thames Water Sludge Rising Main Rising Main Outfall W Culverted Watercourse Proposed

Vacuum Undefined End Abandoned Sewer Inlet

Notes: 1) All levels associated with the plans are to Ordnance Datum Newlyn. 6) The text appearing alongside a sewer line indicates the internal diameter of 2) All measurements on the plans are metric. the pipe in milimetres. Text next to a manhole indicates the manhole reference number and should not be taken as a measurement. If you are 3) Arrows (on gravity fed sewers) or flecks (on rising mains) indicate direction of unsure about any text or symbology present on the plan, please contact a flow. member of Property Insight on 0845 070 9148. 4) Most private pipes are not shown on our plans, as in the past, this information has not been recorded. 5) ‘na’ or ‘0’ on a manhole level indicates that data is unavailable.

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 9 of 13 T 0845 070 9148 E [email protected] I www.thameswater-propertysearches.co.uk

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¤ ! 1 ¤ 8 3 31 Shelter D ¤ A 3 14 33 2 O R K L R IN " A N D 3 P E 9 O N 0 D 3 m M 8 P A N 3 L m O A 6 " H L C 4 ! E C The width of the displayed area is 500 m and the centre of the map is located at OS coordinates 527457, 168482. T The position of the apparatus shown on this plan is given without obligation and warranty, and the accuracy cannot be guaranteed. Service pipes are not shown but their presence should be anticipated. No liability of any kind whatsoever is accepted by Thames Water for any error or omission. The actual position of mains and services must be verified and established on site before any works are undertaken.

Based on the Ordnance Survey Map with the Sanction of the controller of H.M. Stationery Office, License no. 100019345 Crown Copyright Reserved.

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 10 of 13 T 0845 070 9148 E [email protected] I www.thameswater-propertysearches.co.uk

ALS Water Map Key

Water Pipes (Operated & Maintained by Thames Water) Valves Operational Sites

General PurposeValve 4” DistributionMain: The most common pipe shown on water maps. Booster Station With few exceptions, domestic connections are only made to Air Valve distribution mains. Other Pressure ControlValve Other (Proposed) 16” Trunk Main: A main carrying water from a source of supply to a treatmentplant or reservoir, or from one treatmentplant or reservoir CustomerValve Pumping Station to another. Also a main transferring water in bulk to smaller water mains used for supplying individual customers. Service Reservoir Hydrants Shaft Inspection 3” SUPPLY Supply Main: A supply main indicates that the water main is used Single Hydrant as a supply for a single property or group of properties. Treatment Works

Meters Unknown 3” FIRE Fire Main: Where a pipe is used as a fire supply, the word FIRE will be displayed along the pipe. Meter Water Tower

3” METERED Metered Pipe: A metered main indicates that the pipe in question End Items supplies water for a single property or group of properties and that Other Symbols quantity of water passing through the pipe is metered even though Symbol indicating what happens at the end of  a water main. there may be no meter symbol shown. L Data Logger Blank Flange Transmission Tunnel: A very large diameter water pipe. Most Capped End tunnels are buried very deep underground. These pipes are not expected to affect the structural integrity of buildingsshown on the Emptying Pit map provided.

? Undefined End

ProposedMain: A main that is still in the planningstages or in the Manifold process of being laid. More details of the proposed main and its reference number are generally included near the main. C Customer Supply

F Fire Supply

Other Water Pipes (Not Operated or Maintained by Thames Water)

Other Water Company Main: Occasionally other water company PIPE DIAMETER DEPTH BELOW GROUND water pipes may overlap the border of our clean water coverage area. These mains are denoted in purple and in most cases have Up to 300mm (12”) 900mm (3’) the owner of the pipe displayed along them. 300mm - 600mm (12” - 24”) 1100mm (3’ 8”) Private Main: Indiates that the water main in question is not owned 600mm and bigger (24” plus) 1200mm (4’) by Thames Water. These mains normally have text associated with them indicating the diameter and owner of the pipe.

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 11 of 13 T 0845 070 9148 E [email protected] I www.thameswater-propertysearches.co.uk

Terms and Conditions

All sales are made in accordance with Thames Water Utilities Limited (TWUL) standard terms and conditions unless previously agreed in writing.

1. All goods remain in the property of Thames Water Utilities Ltd until full payment is received. 2. Provision of service will be in accordance with all legal requirements and published TWUL policies. 3. All invoices are strictly due for payment 14 days from due date of the invoice. Any other terms must be accepted/agreed in writing prior to provision of goods or service, or will be held to be invalid. 4. Thames Water does not accept post-dated cheques-any cheques received will be processed for payment on date of receipt. 5. In case of dispute TWUL`s terms and conditions shall apply. 6. Penalty interest may be invoked by TWUL in the event of unjustifiable payment delay. Interest charges will be in line with UK Statute Law ‘The Late Payment of Commercial Debts (Interest) Act 1998’. 7. Interest will be charged in line with current Court Interest Charges, if legal action is taken. 8. A charge may be made at the discretion of the company for increased administration costs.

A copy of Thames Water’s standard terms and conditions are available from the Commercial Billing Team ([email protected]).

We publish several Codes of Practice including a guaranteed standards scheme. You can obtain copies of these leaflets by calling us on 0800 316 9800

If you are unhappy with our service you can speak to your original goods or customer service provider. If you are not satisfied with the response, your complaint will be reviewed by the Customer Services Director. You can write to him at: Thames Water Utilities Ltd. PO Box 492, Swindon, SN38 8TU.

If the Goods or Services covered by this invoice falls under the regulation of the 1991 Water Industry Act, and you remain dissatisfied you can refer your complaint to Consumer Council for Water on 0121 345 1000 or write to them at Consumer Council for Water, 1st Floor, Victoria Square House, Victoria Square, Birmingham, B2 4AJ.

Ways to pay your bill

Credit Card BACS Payment Telephone Banking Cheque

Call 0845 070 9148 Account number By calling your bank and Made payable to ‘Thames quoting your invoice 90478703 quoting: Water Utilities Ltd’ number starting CBA or Sort code 60-00-01 Account number Write your Thames Water ADS. A remittance advice must 90478703 account number on the be sent to: Sort code 60-00-01 back. Thames Water Utilities and your invoice number Send to: Ltd., PO Box 3189, Thames Water Utilities Slough SL1 4WW. Ltd., PO Box 3189, or email Slough SL1 4WW ps.billing@thameswater. or by DX to 151280 co.uk Slough 13

Thames Water Utilities Ltd Registered in England & Wales No. 2366661 Registered Office Clearwater Court, Vastern Rd, Reading, Berks, RG1 8DB.

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 Page 12 of 13 T 0845 070 9148 E [email protected] I www.thameswater-propertysearches.co.uk

Search Code

IMPORTANT CONSUMER PROTECTION INFORMATION

This search has been produced by Thames Water Property Searches, Clearwater Court, Vastern Road, Reading RG1 8DB, which is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code. The PCCB independently monitors how registered search firms maintain compliance with the Code.

The Search Code: • provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on the information included in property search reports undertaken by subscribers on residential and commercial property within the • sets out minimum standards which firms compiling and selling search reports have to meet • promotes the best practise and quality standards within the industry for the benefit of consumers and property professionals • enables consumers and property professionals to have confidence in firms which subscribe to the code, their products and services.

By giving you this information, the search firm is confirming that they keep to the principles of the Code. This provides important protection for you.

The Code’s core principles Firms which subscribe to the Search Code will: • display the Search Code logo prominently on their search reports • act with integrity and carry out work with due skill, care and diligence • at all times maintain adequate and appropriate insurance to protect consumers • conduct business in an honest, fair and professional manner • handle complaints speedily and fairly • ensure that products and services comply with industry registration rules and standards and relevant laws • monitor their compliance with the Code

Complaints If you have a query or complaint about your search, you should raise it directly with the search firm, and if appropriate ask for any complaint to be considered under their formal internal complaints procedure. If you remain dissatisfied with the firm’s final response, after your complaint has been formally considered, or if the firm has exceeded the response timescales, you may refer your complaint for consideration under The Property Ombudsman scheme (TPOs). The Ombudsman can award compensation of up to £5,000 to you if he finds that you have suffered actual loss as a result of your search provider failing to keep to the Code.

Please note that all queries or complaints regarding your search should be directed to your search provider in the first instance, not to TPOs or to the PCCB.

TPOs Contact Details The Property Ombudsman scheme Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Tel: 01722 333306 Fax: 01722 332296 Email: [email protected]

You can get more information about the PCCB from www.propertycodes.org.uk

PLEASE ASK YOUR SEARCH PROVIDER IF YOU WOULD LIKE A COPY OF THE SEARCH CODE

Thames Water Utilities Ltd, Property Searches, PO Box 3189, Slough SL1 4W, DX 151280 Slough 13 T0845 070 [email protected] I www.thameswater-propertysearches.co.uk Page 13 of 13

Utilities Report

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Transport For London

Landmark Information Group // Utilities Report

Your ref: 46778 Our ref: AD/NRSWA/ENQ/TfL: 41133

17th June 2016

Dear Sir/Madam

Plant Enquiry: Site off London Road, Mitcham

Thank you for your email dated 9th June 2016.

Our records show traffic control equipment in the vicinity of the above as detailed on the attached drawings (22/000008).

If you suspect your works will affect these installations, should you vary the location of the works, please inform us so that further checks can be made.

The information relates to traffic control equipment owned by Transport for London, and is believed to be correct.

Yours faithfully

Viv Lloyd Plant Enquiry’s Officer Performance, Technology and Charges Team RSM Operations, Planned Interventions Transport for London Email: [email protected]

S R E CRICKET GREEN T E K ) IC H OLD R P L C ( O SCHOOL iSB0 W HOUSE E R GR Y E V I E CRICKETERS E G A M T N L E L T O E G W A O E 1 T C R NOTES

W T G

E O R 2 COTTAGE E G C E A E CRICKETERS E S L S N 1 ALL WORKS TO BE CARRIED OUT TO THE RELEVANT TFL SPECIFICATION L

I U E N 1 W

V O N O T E 2 E H E T COTTAGE L S S D X U T O A G O 2 ALL LOOPS ARE SHOWN IN OPTIMUM POSITION, BUT ARE SUBJECT TO SITE CONDITIONS O N C

H I H 2 C K 1

2 S SD6 1 3 EXISTING DUCT, CONDITION UNKNOWN > H > 22/022D 7 3 2 / 2 2 4 EXISTING DRAWPITS SD6 SD7 @

N U > T > O 5 TfL O 7 T 22/022D 3 K N IN S L 2 PLAYING O > 6 E > T 0 1 2 3 4 5 10 13 / X G FIELD A A 2 C T 22/161D T N 2 O 7 PROPOSED DRAWPITS C I 22/021D SD7 @ 8 DUCT LAYOUT IS INDICATIVE ONLY & SUBJECT TO SITE CONDITIONS N U H T I O LC76 9 50mm DUCT FROM CONTROLLER TO ESP

TfL O S D0 10 50mm DUCT UNDER KERB TO LOOP FEEDERS 14 H T

K 11 ALL POLES TO BE POSITIONED TO PROVIDE A MINIMUM OF 450mm CLEARANCE IN S L > FROM KERB TO ALL SIGNAL HEADS E 12 > G 0 1 2 3 4 5 10 J A 12 ANTI-SKID SURFACING, TACTILE PAVING, GUARDRAILING & ROAD MARKINGS DESIGNED & T 22/161D T INSTALLED BY THIRD PARTY; INDICATIVE WHERE SHOWN O C J 13 ALL POLES TO BE INSTALLED DIRECTLY INTO GROUND

2 4 22/021D 15 3 14 W 4 K J HI 4 TE 3 HA RT 15 TACTILE ROTATING CONES TO BE FITTED TO PUSHBUTTONS ON ALL POLES (P H) 16 POLES 19 IS A 2.0M. POLES 18 K D A O R 17 POLES 6 IS A FORMED POLES

N LC76 O K D 18 HORIZONTAL/VERTICAL LOUVRES TO BE FITTED TO PEDESTRIAN ASPECTS ON POLES 6 16 N M LC77 O L 19 4-IN-LINE BOX SIGNS TO BE FITTED ON POLES 1, 4, 5, 6 & 9 SD 0 20 POLES 6, 7, 8, 9, 12, 18 & 19 ARE BLACK IN COLOUR AND ALL OTHER POLES ARE GREY IN COLOUR

S D3 L 17 21 iBUS GEOGRAPHIC LOCATION 22 iBUS AERIAL MOUNTED ON POLE 1 M PH

1 O T 5 1 HIGHFIELD

6 1

11 COURT 2 5 3 2 N 22/008 6

7 1

3 LC21 56

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2 16 4 3 S D 4 C 4 R 0 N IC W 6 K 4 3 O E H 4 T T 1 6 I 3 0 3 G T R H E E A EN

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W O CONTROLLER WORKS R K D S 2 9

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19 D DETECTION POINT & LOOP LOCATION PLAN - SCALE 1:500 G G# TL E

S D 4 E C R 6 TL N IC K ET

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METHOD OF CONTROL SCHEME PLAN - SCALE 1:200 0 1 2 3 0

8 ALL RED M 0 A 0 E / 'N' A R 2 T 2

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B F B D G

E E DETECTOR NUMBER OTU LOOP DIMENSION & POSITION DISTANCE TO BUS DETECTOR REFERENCE DISTANCE TO PROPOSED 4 5 H 6 NAME NUMBER (METRES) STOPLINE CONNECTION POINT LOOP LEADING OR I (METRES) EDGE EXISTING A B C SERIES PARALLEL

LC76 22/008A1 SD0 22/008 1.5 3.0 6.5 42.5 - - LEVEL EXISTING -

LC97 1 D 22/008B1 SD1 22/008 1.8 1.3 4.1 155.2 - - LEVEL EXISTING - ALL RED 2 M 2 LC87 A 0 E 'O'

22/008C1 SD2 22/008 2.0 3.8 7.5 150 - - 6.0 EXISTING / - R

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22/075A1 SD5 22/008 2.0 1.8 5.7 181.0 - - 6.0 EXISTING e l

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DOWNSTREAM OF ISLAND NIB f C t

f 22/156X SD6 22/008 2.7 1.5 12.3 - - - 9.6 EXISTING n

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C DOWNSTREAM OF ISLAND NIB J 22/021X SD7 22/008 2.0 3.0 12.3 - - - 9.6 EXISTING

K 2

D ALL RED 1 M 6 A 1 E 0 'P' R / T 2 S 2

DISTANCE MAX FROM TO DETECTOR iBUS STOP DETECTOR REFERENCE POINT FROM STOP DISTANCE MOVEMENT DIRECTION DIRECTION NAME JUNCTION ID CONDITION LINE OFFSET STREET STREET

1 LONDON ROAD S/B CRICKET GREEN E/B AT 32M FROM THE STOPLINE 10 11 12 iSB0 933 32.0M 0 N/A 2 LONDON ROAD S/B LONDON ROAD S/B LONDON ROAD S/B - - - - - M Transport for London scale @A0 date PP JEP JKW 3 CRICKET GREEN W/B LONDON ROAD N/B L Surface Transport AS SHOWN OCT 2011 drn eng chk AT MIDPOINT OF BUILDING NO. 10 3

D ALL RED - - - 1 iSB1 933 80.0M 0 N/A - - M 2 CRICKET GREEN W/B A scheme L B OF MERTON 0 E 'Q' / R

- - - - - 2 T LONDON ROAD / 2 S 4 LONDON ROAD N/B LONDON ROAD N/B CRICKET GREEN / AT MIDPOINT OF BUILDING NO. 329 LOWER GREEN WEST iSB2 933 80.0M 0 N/A - - - - - LONDON ROAD N/B - - - - - Traffic JUNCTION MODIFICATION

Directorate PRO/ 22/008/04 Windsor House O 42-50 Victoria Street N LONDON SW1H 0TL Telephone 020 7222 5600 1131 12/12/11 philippepriam 008P04

This map is reproduced from Ordnance Survey material with the permission of Ordnance Survey on behalf of the Controller of Her Majesty's Stationery Office Crown copyright. Unauthorised reproduction infringes Crown copyright and may lead to prosecution or civil proceedings. Crown copyright and database rights 2011 Ordnance Survey 100035971 Utilities Report

!

UK Power Networks

Landmark Information Group // Utilities Report

Mr. Andy Aitken Atkins Communications The Hub 500 Park Avenue Aztec West Almondsbury BS32 4RZ Our Ref: 2016/2224600 Your Ref: 46778 13/06/2016

Dear Sir/Madam

SITE OFF LONDON ROAD, MITCHAM CR4 3ND

Thank you for your letter of 10/06/2016 in which you asked if there are any electric lines and/or electrical plant belonging to UK Power Networks (LPN) plc (“UK Power Networks”) within the land identified by your enquiry.

I enclose a copy of UK Power Networks record of its electric lines and/or electrical plant at the site identified by your enquiry. If the records provided do not relate to the land to which you had intended to refer please resubmit your enquiry.

Should your excavation affect any of our Extra High Voltage equipment ( 6.6 KV, 22 KV, 33 KV or 132 KV), please contact us to obtain a copy of the primary route drawings and associated cross sections.

This information is made available to you on the terms set out below.

1. UK Power Networks does not warrant that the information provided to you is correct. You rely upon it at your own risk.

2. UK Power Networks does not exclude or limit its liability if it causes the death of any person or causes personal injury to a person where such death or personal injury is caused by its negligence.

3. Subject to paragraph 2 UK Power Networks has no liability to you in contract, in tort (including negligence), for breach of statutory duty or otherwise how for any loss, damage, costs, claims, demands, or expenses that you or any third party may suffer or incur as a result of using the information provided whether for physical damage to property or for any economic loss (including without limitation loss of profit, loss of opportunity, loss of savings, loss of goodwill, loss of business, loss of use) or any special or consequential loss or damage whatsoever.

4. The information about UK Power Networks electrical plant and/or electric lines provided to you belongs to and remains the property of UK Power Networks. You must not alter it in any respect.

5. The information provided to you about the electrical plant and/or electric lines depicted on the plans may NOT be a complete record of such apparatus belonging to UK Power Networks. The information provided relates to electric lines and/or electrical plant belonging to UK Power Networks that it believes to be present but the plans are NOT definitive: other electric lines and/or electrical plant may be present and that may or may not belong to UK Power Networks.

6. Other apparatus not belonging to UK Power Networks is not shown on the plan. It is your responsibility to make your own enquiries elsewhere to discover whether apparatus belonging to others is present. It would be prudent to assume that other apparatus is present.

7. You are responsible for ensuring that the information made available to you is passed to those acting on your behalf and that all such persons are made aware of the contents of this letter.

8. Because the information provided to you may NOT be accurate, you are recommended to ascertain the presence of UK Power Networks electric lines and/or electrical plant by the digging of trial holes. Trial holes should be dug by hand only. Excavations must be carried out in line with the Health and Safety Executive guidance document HSG 47. We will not undertake this work. A copy of HSG 47 can be obtained from the Health an Safety Executives website.

All electric lines discovered must be considered LIVE and DANGEROUS at all times and must not be cut, resited, suspended, bent or interfered with unless specially authorised by UK Power Networks.

The electric line and electrical plant belonging to UK Power Networks remains so even when made dead and abandoned and any such electric line and/or electrical plant exposed shall be reported to UK Power Networks.

Where your works are likely to affect our electric lines and/or electrical plant an estimate of the price of any protective /diversionary works can be prepared by UK Power Networks Branch at Metropolitan House, Darkes Lane, Potters Bar, Herts. , EN6 1AG, telephone no. 0845 2340040

9 Any work near to any overhead electric lines must be carried out by you in accordance with the Health and Safety Executive guidance document GS6 and the Electricity at Work Regulations.

The GS6 Recommendations may be purchased from HSE Books or downloaded from the Energy Networks Association’s website.

If given a reasonable period of prior notice UK Power Networks will attend on site without charge to advise how and where “goal posts” should be erected. If you wish to avail yourself of this service, in the first instance please telephone: 0845 6014516 between 08:30 and 17:00 Monday to Friday, Public and bank holidays excepted.

10. You are responsible for the security of the information provided to you. It must not be given, sold or made available upon payment of a fee to a third party.

11. If in carrying out work on land in, on, under or over which is installed an electric line and/or electrical plant that belongs to UK Power Networks you and/or anyone working on your behalf damages (however slightly) that apparatus you must inform immediately UK Power Networks by telephone at the number below providing:

 your name, address and telephone number; and  the date, time and place at which such damage was caused; and  a description of the electric line and/or electrical plant to which damage was caused; and  the name of the person whom it appears to you is responsible for that damage; and  the nature of the damage

In the East of England or London 0800 780078 (24 Hours).

12. The expression “UK Power Networks” includes UK Power Networks (EPN) plc, UK Power Networks (LPN) plc, UK Power Networks (SEPN) plc, UK Power Networks and any of their successors and predecessors in title.

IF YOU DO NOT ACCEPT AND/OR DO NOT UNDERSTAND THE TERMS OF USE SET OUT IN PARAGRAPHS 1 TO 12 INCLUSIVE ABOVE YOU MUST NOT USE THE PLANS AND RETURN THEM TO ME.

I would remind you that work adjacent to electric lines and/or electrical plant represents a serious risk to health and safety and as such should feature amongst the items you have assessed in your workplace risk assessment and method statement.

I shall be pleased to supply you with further assistance if you require it.

Yours sincerely

Lynda Blizard - Telephone: 0800 0565 866 Plan Provision

UK Power Networks, Plan Provision, Fore Hamlet, Ipswich, IP3 8AA. Tel: 0800 0565866. Fax: 0870 1963782.

UK Power Networks Registered in England and Wales Registered No 7290590. Registered office: Newington House, 237 Southwark Bridge Road London, SE1 6NP.

Utilities Report

!

Virgin Media

Landmark Information Group // Utilities Report

ATKINS Virgin Media 500 Park Avenue Field Services Bristol Units 1-12 BS32 4RZ Broad Lane Mayfair Business Park Bradford Yorkshire BD4 8PW

Tel: 0870 888 3116 Opt 2

Plant Enquiry Ref: VM.150884 Letter Date 20.06.2016 Your Ref: 46778 Date: 22.06.2016

Hello,

Enquiry Location: Site off London Road, Mitcham

Thank you for your enquiry regarding work at the above location.

I enclose a copy of our above referenced drawing, marked to show the approximate position of plant owned and operated by Virgin Media.

You will be aware that you have a duty to ensure that no damage results to this equipment as a result of your proposed works. Please note that this apparatus may contain Fibre Optic, Coaxial and/or 240v Power Cables and as such, special care must be taken when excavating this area.

Should you require Virgin Media apparatus to be diverted to accommodate your works and require a detailed estimate, please send a cheque to the value of £720.00 (Bus) / £240.00 (Res) Inc VAT to:

Diversionary Works, Virgin Media, 1 Dove Wynd, Strathclyde Business Park Bellshill ML4 3AL

Or Call the Diversionary Team on: 0800 408 0088 Option 1

Should your request be in relation to a new development and you require an estimate to be prepared for Virgin Media to service your proposed development, please submit this request for costs along with site drawings (scale 1:500) to the New Build Team also at the above address.

Yours faithfully

National Plant Enquiries Team, email: [email protected]

Please note: National Plant Enquiries are now able to accept all major cards with the exception of American Express for credit/debit card payments. If you wish to use this facility please contact us at the above telephone number. Please note: National Plant Enquiries Team (Bradford) cover and respond to plant enquiries for all ex ntl:Telewest franchise areas. (c) Crown copyright and database rights 2016 Ordnance Survey 100019209 Date: 22/06/16 Scale: 1:2357 Map Centre: 527471,168455 Data updated: 01/05/16 Telecoms Plan A4

Important Information - please read The purpose of this plan is to identify Virgin Media apparatus. We have [email protected] tried to make it as accurate as possible but we cannot warrant its accuracy. In addition, we caution that within Virgin Media apparatus there may be instances where mains voltage power cables have been placed inside green, rather than black ducting. Further details can be found using the 'Affected Postcodes.pdf', VM.150884 which can be downloaded from this website. Therefore, you must not rely solely on this plan if you are carrying out any excavation or other works in the vicinity of Virgin Media apparatus. The actual position of any underground service must be verified by cable detection equipment, etc. and established on site before any mechanical plant is used. Accordingly, unless it is due to the negligence of Virgin Media, its employees or agents, Virgin Media will not have any liability for any omissions or inaccuracies in the plan or for any loss or damage caused or arising from the use of and/or any reliance on this plan. This plan is produced by Virgin Media Limited (c) Crown copyright and database rights 2016 Ordnance Survey 100019209. Utilities Report

Not Affected Utilities

Some Utility Companies have replied to confirm they would not be affected by work on, or close to, the search area. Their responses are enclosed in the following pages for your records.

Landmark Information Group // Utilities Report Bartlett, Kessie

From: Plantenquiries Sent: 17 June 2016 09:41 To: Statutory Enquiries Subject: RE: Plant Enquiry - 46778 - Site off London Road, Mitcham - Please respond by 14/06/2016

Categories: KB Dealing with

Please Note: Our search criteria has changed. We previously searched for Colt Network which was within 200 metres, this has now changed to 50 metres. The negative response will be for all enquiries that the network is 50 metres or more away from the place of enquiry.

Dear Sir/Madam,

Thank you for your enquiry for the above reference.

We can confirm that Colt Technology Services do not have apparatus near the above location as presented on your submitted plan, if any development or scheme amendments fall outside the 50 metre perimeter new plans must be submitted for review.

Search is based on Overseeing Organisation Agent data supplied; we do not accept responsibility for O.O. Agent inaccurate data.

If we can be of any further assistance please do not hesitate to contact us.

Kind regards,

Plant Enquiry Team

Please consider the environment before printing this email. This e‐mail and any files transmitted with it are confidential and are intended solely for the use of the intended recipient(s). If you are not the intended recipient, you must not copy, distribute or take any action based on this communication. If you have received this communication in error please contact [email protected] and delete this communication and any copies of it. Any views or opinions presented are solely those of the author and do not necessarily represent those of C A Telecom LTD. C A Telecom LTD monitors e‐mails to ensure that its systems operate effectively and to minimise the risk of viruses.

‐‐‐‐‐Original Message‐‐‐‐‐ From: [email protected] [mailto:[email protected]] Sent: 09 June 2016 15:48 To: enquiries@environment‐agency.gov.uk; plantenquiries@energetics‐uk.com; [email protected]; Plantenquiries ; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; osp‐[email protected]; osp‐[email protected]; [email protected]

1 We have checked CityFibre’s website and in this instance your area is not affected. Gordon, Kyle

From: Coe, Matthew Sent: 22 August 2016 15:11 To: Hussein, Nimo Subject: PLANT ENQUIRY RESPONSES - NOT AFFECTED - CLEAR CHANNEL

Hi Nimo,

I can confirm that we do not have plant or equipment within any of the following designated areas of affect indicated in the plans provided.

46207 Atkins Global Site at Portobello Road, LONDON 46534 Atkins Global Site along Coventry Road and Talbot Way, Birmingham 46562 Atkins Global Site at High Road, London 46662 Atkins Global Site at Northdown Road, Cheam, SUTTON, Surrey 46676 Atkins Global Site off Bank Street, BRADFORD, West Yorkshire 46687 Atkins Global Site off New Wakefield Street, MANCHESTER 46689 Atkins Global Site at Deansgate, Bolton 46690 Atkins Global Site off Deansgate, BOLTON 46693 Atkins Global Site off Putney High Street, LONDON 46699 Atkins Global Site off St. Johns Wood Road, LONDON 46700 Atkins Global Site off High Street, THORNTON HEATH, Surrey 46706 Atkins Global Site off Baronet Grove, LONDON Site including Putney High Street, Richmond Road and Weimar Street, 46707 Atkins Global London 46709 Atkins Global Site off Salterns Way, 46715 Atkins Global Site off Woodhouse Road, LONDON 46716 Atkins Global Area on B4557, Drury Lane, London 46748 Atkins Global Site off Intercity Way, LEEDS 46749 Atkins Global Site off Green Lanes, London 46770 Atkins Global Land between Sir Harry Lauder Road and Portobello High Street, Edinburgh 46778 Atkins Global Site off London Road, Mitcham 46779 Atkins Global Site off Wandle Road, MORDEN, Surrey 47235 Atkins Global Site off London Road, Croydon 46794 Atkins Global Site off Old Street, LONDON 46797 Atkins Global Site off Michael Drive, Birmingham

Kind regards,

Matt Coe Business Development Executive

Clear Channel United Kingdom 33 Golden Square, London W1F 9JT

1 Tajir,Tanveer

From: Plant Enquiries Sent: 09 June 2016 21:14 To: Statutory Enquiries Subject: RE: Plant Enquiry - 46778 - Site off London Road, Mitcham - Please respond by 14/06/2016

Dear Sir/Madam,

Thank you for submitting your recent plant enquiry.

Based on the information provided, I can confirm that Energetics does not have any plant within the area(s) specified in your request.

Please be advised that it may take around 10 working days to process enquiries. In the unlikely event that you have been waiting longer than 10 working days, or require further assistance with outstanding enquiries, please call 01698 404945.

Please ensure all plant enquiries are sent to plantenquiries@energetics‐uk.com

Amy‐Jane Gray Administrator

Energetics Design & Build International House Stanley Boulevard Hamilton International Technology Park Glasgow G72 0BN t: 01698 404977 f: 01698 404940 e: amyjane.gray@energetics‐uk.com w: https://urldefense.proofpoint.com/v2/url?u=http‐3A__www.energetics‐2Duk.com&d=CwIFAg&c=cUkzcZGZt‐ E3UgRE832‐ 4A&r=cWjpnr1Nvb5GpbBsY43xvGOqQ_3PdNa9KLbP1Zgk_oio_5lXI2DtWBcADHfise3Q&m=vYQ2X4xZ9lJiTa3cpH8WH A‐2bW8EujfIABdS7OTk0KM&s=xfUxlISlc0SoINK0zdcnqejJlg‐KDf7V3_V7IuLlW6E&e=

‐‐‐‐‐Original Message‐‐‐‐‐ From: [email protected] [mailto:[email protected]] Sent: 09 June 2016 15:48 To: enquiries@environment‐agency.gov.uk; Plant Enquiries; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; osp‐[email protected]; osp‐[email protected]; [email protected] Cc: [email protected] Subject: Plant Enquiry ‐ 46778 ‐ Site off London Road, Mitcham ‐ Please respond by 14/06/2016

1 Smart, Craig

From: FPL - Plant Protection Sent: 16 June 2016 11:01 To: Statutory Enquiries Subject: RE: Plant Enquiry - 46778

Categories: CS

Hi,

We can confirm Fulcrum Pipelines Limited do not have any existing pipes or equipment on or around the above site address.

Please note that other gas transporters may have plant in the area which could be affected by your proposed works.

We will always make every effort to help you where we can, but Fulcrum Pipelines Limited will not be held responsible for any incident or accident arising from the use of the information associated with this search. The details provided are given in good faith, but no liability whatsoever can be accepted in respect thereof.

If you need any help or information simply contact Fulcrum on 03330 146 455.

Regards, Sue

SUE BEESLEY | Technical Administrator Direct: 0114 280 4110 Email: [email protected] | Web: www.fulcrum.co.uk

Address: Fulcrum Pipelines, 2 Europa View, Sheffield Business Park, Sheffield, S9 1XH. Tel: 03330 146 455

Fulcrum News: Fulcrum named Company of the Year at the 2016 Gas Industry Awards. Read more Fulcrum recognised for its exceptional occupational health and safety standards for the thirteenth consecutive year. Read more

From: A C, Keerthi [mailto:[email protected]] On Behalf Of Statutory Enquiries Sent: 10 June 2016 14:17 To: &box_FPLplantprotection_conx, Subject: Plant Enquiry ‐ 46778

Our Reference: 46778 Site Name: Site off London Road, Mitcham Works Description: Development Appraisal Site Grid References: 527449 168461,527478 168464,527418 168453,527452 168480,527457 168441

To whom it may concern,

1 Tajir,Tanveer

From: [email protected] on behalf of [email protected] Sent: 09 June 2016 20:00 To: Statutory Enquiries Subject: GTC Plant Enquiry - Ref- 264193 Attachments: 264193.png

GTC Apparatus Not Found In Search Area

Our Plant Enquiry Service Ref: 264193 Your Enquiry Ref: LM 46778/JaR

Dear Chrissy,

Thank you for your enquiry concerning apparatus in the vicinity of your proposed work. GTC can confirm that we have no apparatus in the vicinity but please note that other asset owners may have and ensure all utility owners have been consulted. For your records, the search area is shown in the attached map.

Please note our assets now include those owned and operated by:

 GTC Pipelines Limited  Independent Pipelines Limited  Quadrant Pipelines Limited  Electricity Network Company Limited  Independent Power Networks Limited  Independent Water Networks Limited  Independent Fibre Networks Limited  Independent Community Heating Limited

If you have any queries or require any further information please do not hesitate to contact us.

Your sincerely,

GTC Plant Enquiry Service.

GTC Energy House Woolpit Business Park Woolpit Bury St Edmunds Suffolk, IP30 9UP Tel: 01359 240363 [email protected]

1

17 June 2016

Dear Sir or Madam,

Your Ref: 46778 - Site off London Road, Mitcham Our Ref: E06-16-2901

With reference to your enquiry regarding the above noted location, I can confirm that LEVEL 3, GLOBAL CROSSING (UK) LTD, GLOBAL CROSSING PEC FIBERNET UK LTD and FIBRESPAN LTD networks DO NOT have any apparatus within the immediate proximity of your proposed works.

Instalcom responds to plant enquiries for LEVEL 3, GLOBAL CROSSING (UK) LTD, GLOBAL CROSSING PEC and FIBERNET UK LTD and FIBRESPAN LTD simultaneously and therefore you only need send one copy of a plant enquiry to cover all of these companies. If you would like to query the location further, please email us accordingly and we can arrange an in depth survey, which will be charged at a cost. As we are moving towards a fully electronic database we urge our customers to request plant enquiries by email which will result in a higher level of service, please forward future plant enquiries to [email protected]

If you require any further information, please do not hesitate to contact me.

Plant Protection Administrator

Instalcom Limited Borehamwood Ind. Park Rowley Lane Borehamwood, WD6 5PZ E mail: - [email protected] Phone: - 020 8731 4600 Fax: - 020 8731 4601 Web: - www.instalcom.co.uk

On 16/06/2016 Interoute Vtesse’s plant information system was checked to ascertain if your area of interest is affected by Interoute Vtesse plant. In this instance your area of interest was shown to be ‘not affected’ by Interoute Vtesse plant. No liability of any kind whatsoever is accepted by Landmark Information Group, its servants or agents, for any error or omission in respect of information contained in this report. The underground services must be verified and established on site before any excavation is carried out.

KCOM Group PLC 5th Floor Prospect House Prospect Street Hull HU2 8PU

Tel: 01482 603479 PLEASE Fax:

[email protected]

Date:

Our Ref: Your Ref:

Dear Sirs

Please note this is a standard response made on behalf of the KCOM Group by Atkins.

With regards to your request for details of existing services in the search area supplied, we can confirm that based on the details provided to us, we have no buried plant or equipment in the identified area.

This is valid for 3 months from the date of receipt of this email. If any further information is required, please call 01482 603479, or email our group email address - [email protected]

For clarity, the KCOM group consists of KCOM, Affiniti, Torch Telecom, DRL & Kingston Communications.

Yours faithfully

Enc. Please quote our reference number in all replies

Enquiry Confirmation Date of enquiry: 09/06/2016 LSBUD Ref: 8605840 Time of enquiry: 15:26

Enquirer Name Ms Christina Elliott Phone 01454 662397 Company Atkins Mobile Not Supplied Fax Not Supplied Address 500 Park Avenue Aztec West Almondsbury Bristol BS32 4RZ

Email [email protected]

Notes Please ensure your contact details are correct and up to date on the system in case the LSBUD Members need to contact you.

Enquiry Details

Scheme/Reference LM 46778/JaR

Enquiry type Initial Enquiry Work category Utility Works

Start date 14/06/2016 Work type Single excavation site

End date 14/09/2016 Site size 27011 metres square

Searched location XY= 527450, 168460 Easting/Northing Work type buffer* 25 metres

Confirmed location 527449 168465

* The WORK TYPE BUFFER is a distance added to your search area based on the Work type you have chosen.

Site Map

V3.3.1 Contains Ordnance Survey data © Crown copyright and database right 2012

Page 1 of 4 Enquiry Confirmation Date of enquiry: 09/06/2016 LSBUD Ref: 8605840 Time of enquiry: 15:26

LSBUD Members who have assets registered on the LSBUD service within the vicinity of your search area.

List of affected LSBUD members No LinesearchbeforeUdig Asset Owners within the Zone of Interest

LSBUD members who do not have assets registered on the LSBUD service within the vicinity of your search area. Please be aware that LSBUD members make regular changes to their assets.

List of not affected LSBUD members AWE Pipeline Esso Petroleum Company Limited Petroineos BOC Limited (A Member of the Linde Group) FibreSpeed Limited Phillips 66 BP Midstream Pipelines Gamma Premier Transmission Ltd (SNIP) BPA Humbly Grove Energy Redundant Pipelines - LPDA Carrington Gas Pipeline HV Cables RWEnpower (Little Barford and South Haven) CATS Pipeline c/o Wood Group PSN IGas Energy SABIC UK Petrochemicals Cemex Ineos Enterprises Limited Scottish Power Generation Centrica Energy INEOS Manufacturing (Scotland and TSEP) Seabank Power Ltd Centrica Storage Ltd Lark Energy Shell (St Fergus to Mossmorran) CLH Pipeline System Ltd Lightsource SPV Limited Shell Pipelines ConocoPhillips (UK) Ltd Mainline Pipelines Limited Total (Finaline, Colnbrook & Colwick Pipelines) Coryton Energy Co Ltd (Gas Pipeline) Manchester Jetline Limited Transmission Capital CSP Fibre c/o Centara Manx Cable Company Uniper UK Ltd E.ON UK CHP Limited Marchwood Power Ltd (Gas Pipeline) Vattenfall National Grid Gas (above2 bar) and National EirGrid Western Power Distribution Grid Electricity Transmission Electricity North West Limited Northumbrian Water Group Wingas Storage UK Ltd ENI & Himor c/o Penspen Ltd NPower CHP Pipelines Zayo Group UK Ltd c/o JSM Group Ltd ESP Utilities Group Oikos Storage Limited Perenco UK Limited (Purbeck ESSAR Pipeline)

Page 3 of 4 Tajir,Tanveer

From: Murphy Patrick (Trams) Sent: 09 June 2016 20:23 To: Statutory Enquiries Subject: RE: Urgent Plant Enquiry - 46778 - Site off London Road, Mitcham - Please respond by 14/06/2016

Afternoon All,

The attached plant enquiry does not affect any London Trams infrastructure,

Kind Regards

Patrick Murphy 3rd Party Works Co‐ordinator, London Trams Tramlink Depot, Coomber Way, Croydon, CR0 4TQ Tel: 0203 054 2781 Mobile: 07803259834 Email: [email protected]

From: Statutory Enquiries [mailto:[email protected]] Sent: 09 June 2016 15:45 To: [email protected]; LT asset request; LULHVpowerassets; [email protected] Subject: Urgent Plant Enquiry - 46778 - Site off London Road, Mitcham - Please respond by 14/06/2016 Importance: High

Urgent- It would be greatly appreciated if you could reply ASAP, where possible by “14/06/2016”

Thanks in advance.

Our Reference: 46778 Site Name: Site off London Road, Mitcham Works Description: Development Appraisal Site Grid References: 527449 168461,527478 168464,527418 168453,527452 168480,527457 168441

To whom it may concern,

Please find enclosed a plant enquiry for your attention.

We request plans showing the location of your company's affected plant in relation to the entire site area shown within the boundary on the attached map. Grid references and postcodes relative to the site boundary are provided on the attached map to help you locate the site.

1 Tajir,Tanveer

From: [email protected] Sent: 14 June 2016 14:33 To: Statutory Enquiries Subject: NRSWA Request Response - Your Reference 46778

Our Ref: NU5EAVVT Your Ref:46778 Date:14 June 2016

Name: General Company Name: Atkins Global

Dear Sir/Madam

We acknowledge receipt of your Letter / New Roads & Street Works Act Enquiry dated 09/06/16 relating to the following enquiry:

Site Name: Site off London Road, Mitcham Works Description: Development Appraisal Site Grid References: 527449 168461,527478 168464,527418 168453,527452 168480,527457 168441

We have no H.V. cables or cable duct routes in the area in question. Please note that we only manage High Voltage, Pilot and Fibre Optic Cables for the London Underground distribution network.

Yours sincerely

On Behalf of the H.V. Cables Manager

Title: NRSWA co‐ordinator

Email:[email protected]

London Underground Power Distribution Units 7 & 8,Station Road Drawing Office Tufnell Park London N19 5UW Tel: 0203 054 8418

***********************************************************************************

The contents of this e-mail and any attached files are confidential. If you have received this email in error, please notify us immediately at [email protected] and remove it from your system. If received in error, please do not use, disseminate, forward, print or copy this email or its content. Transport for London excludes any warranty and any liability as to the quality or accuracy of the contents of this email and any attached files.

Transport for London is a statutory corporation whose principal office is at Windsor House, 42-50 Victoria Street, London, SW1H 0TL. Further information about Transport for London’s subsidiary companies can be found on the following link: http://www.tfl.gov.uk/corporate/about-tfl/

1 Hussein, Nimo

From: Demi McQueeney Sent: 12 July 2016 13:21 To: Statutory Enquiries Subject: FW: PLANT ENQUIRY RESPONSES - NOT AFFECTED - KPN & TATA

Categories: ER Dealing With

The locations below are NOT AFFECTED by KPN & TATA apparatus.

46752 Atkins Global Boroughbridge Rd, Wetherby, West Yorkshire 46754 Atkins Global St. Martins Str, Wallingford, Oxfordshire 46755 Atkins Global Burnley Rd and Stoney Royd Ln, West Yorkshire 46774 Atkins Global Wilmslow Rd, Sherwood Str, Boland Drive, Manchester 46773 Atkins Global Ashley Rd and Butts Rd, Salisbury, Wiltshire 46738 Atkins Global Halifax Rd, Hebden Bridge. West Yorkshire 46760 Atkins Global Ovenden Rd, Old Lane and St Georges Rd, Halifax 46730 Atkins Global Hampton in Arden, Berkswell, Balsall Common, Burton Green and Stoneleight, Coventry 46763 Atkins Global Stain Rd, Elland Wood Bottom and Exley Lane, Halifax 46771 Atkins Global The Holloway, The Ridgeway and Mayflower Rd, Dortiwch, Worcestershire 46775 Atkins Global Henwick Rd and St Clements close, Worcester 46761 Atkins Global Wharf St, Hollins Mill Lane, Walton Str and Holmes Rd, Sowerby Bridge 46772 Atkins Global Unnamed Rd, Higher Chalonsleigh, Smithaleigh, Plymouth 46770 Atkins Global Sir Harry Lauder Rd and Portobello High Str, Edinburgh 46739 Atkins Global Bramston Str and Huddersfield Rd.Brighthouse, West Yorkshire 46758 Atkins Global King Str, Market Str, New Rd and Horsehold Rd, Hebden Bridge, West Yorkshire 46762 Atkins Global Cragg Rd,

Please quote these references on any correspondence.

Please note: McNicholas, on behalf of our client, accept no liability for claims arising from inaccuracies, omissions or errors contained within your plant enquiry request.

If you require further information please do not hesitate to contact us.

Kind Regards,

McNicholas Plant Enquiry Team

Telephone – 0330 055 8466/8469 Facsimile – 01923 802704

Website - www.mcnicholas.co.uk

Our team. Your solution.

Sandra Lakin Planning, Design & Maintenance Office Manager T: 0330 055 8463 M: +44 781 030 5179 www.mcnicholas.co.uk

2 Tajir,Tanveer

From: Holloway-Green Catherine on behalf of OP Buried Services Enquiries Sent: 10 June 2016 14:29 To: Statutory Enquiries Subject: RE: Plant Enquiry - 46778 - Site off London Road, Mitcham - Please respond by 14/06/2016

Dear Sir/Madam,

With regards to your enquiry, Network Rail does not believe there is any Network Rail owned apparatus or underground services within the area you have defined. As there is always the possibility that new works could be planned and undertaken in this area by Network Rail this information is valid as at today's date and is supplied for general guidance only.

Please be aware that this response is based on Network Rail's records and knowledge and no guarantee can be given regarding accuracy or completeness. CAT scans, safe digging practices (as contained in HSE publications) and other appropriate investigative techniques should always be carried out.

There may be other apparatus or underground services owned or operated by Utility Companies and accordingly you should contact individual utilities for information.

If, in connection with your investigations and/or work, you become aware of Network Rail apparatus or underground services within your area of work, please ensure these are notified to our Asset Protection team via the following link as a matter of urgency so that appropriate measures for avoidance of risk and damage can be put in place. https://urldefense.proofpoint.com/v2/url?u=http‐3A__www.networkrail.co.uk_aspx_1758.aspx‐3Fcd‐ 3D1&d=CwIFAw&c=cUkzcZGZt‐E3UgRE832‐ 4A&r=cWjpnr1Nvb5GpbBsY43xvGOqQ_3PdNa9KLbP1Zgk_oio_5lXI2DtWBcADHfise3Q&m=twyiUGqEHbn3BgzEgPusP TyKFH4gJN9Vhn6HsX‐zCOc&s=_9MIusqX1KsUfUuVoSN7_np_b1OJpYFS95X8gv8UQ_4&e=

If you require any further clarification on any of the information please contact [email protected].

Catherine Holloway‐Green Distribution Administrator, Asset Information Services

Asset Information Services: to inspire & enable through the power of data NRC, Audax Road, Clifton Moor York YO30 4US

T: 01904 386375 E: Catherine.Holloway‐[email protected]

‐‐‐‐‐Original Message‐‐‐‐‐ From: [email protected] [mailto:[email protected]] Sent: 09 June 2016 15:48 To: enquiries@environment‐agency.gov.uk; plantenquiries@energetics‐uk.com; OP Buried Services Enquiries; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; osp‐[email protected]; osp‐[email protected]; [email protected] Cc: [email protected] 1 Tajir,Tanveer

From: Interoute Enquiries Sent: 10 June 2016 16:22 To: Statutory Enquiries Subject: RE: Plant Enquiry - 46778 - Site off London Road, Mitcham - Please respond by 14/06/2016

This response does not include Vtesse or Easynet plant, please continue to use Vtesse or Easynet details for their enquiries

To whom it may concern Thank you for your enquiry regarding the above proposals at the above location

We would advise that we are unaware of any Interoute plant or services in this Location as indicated in your enquiry.

We bring to your attention the fact that whilst we try to ensure the information we provide is accurate, the information is provided Without Prejudice and Interoute and its Agents accept no liability for claims arising from any inaccuracy, omissions or errors contained in this response.

All responses are only vaild for 28 days

Yours faithfully

PLANCAST Plant Enquiry Department

The Old Haybarn Rosebery Mews, Mentmore Bedfordshire LU7 0UE

T: 01296 662647 www.plancast.co.uk

Save Paper ‐ Do you really need to print this email? This email and any attachments are or may be confidential and legally privileged and are sent solely for the attention of the addressee(s). If you have received this email in error, please delete it from your system: it's use, disclosure or copying is unauthorised. Statements and opinions expressed in this email may not represent those of PLANCAST. Any representations or commitments in this email are subject to contract. The Plancast name and its logo is a registered trademark owned by Plancast Ltd. Registered number UK00003135673. Registered office: 1st Floor, The Old Haybarn, Rosebery Mews, Mentmore LU7 0UE. Registered in England and Wales with number 4455025 VAT No. 8567 195 80

‐‐‐‐‐Original Message‐‐‐‐‐ From: [email protected] [mailto:[email protected]] 1 Tajir,Tanveer

From: NRSWA Sent: 10 June 2016 17:18 To: Statutory Enquiries Subject: Sky Telecommunications Services Ltd Plant Enquiry - PEN-16-06-1216 : Atkins - 46778

Attention: Atkins - Atkins

Dear Sir/Madam,

RE: London Road, Mitcham

Thank you for your enquiry.

Please be advised that Sky Telecommunications Services Ltd will not be affected by these works.

Best endeavours have been made to ensure accuracy, however if you require further information, please contact us. If you would like to submit your plant enquiries electronically, please send them to [email protected]

Please be advised that our fax number has changed to 0207 032 3252.

Regards

NRSWA Department Network Infrastructure and Planning SKY Telecommunications Services Ltd 70 Buckingham Avenue SLOUGH SL1 4PN

T +44 (0) 207 032 3234/250 F +44 (0) 207 032 3252 E [email protected]

Information in this email including any attachments may be privileged, confidential and is intended exclusively for the addressee. The views expressed may not be official policy, but the personal views of the originator. If you have received it in error, please notify the sender by return e-mail and delete it from your system. You should not reproduce, distribute, store, retransmit, use or disclose its contents to anyone. Please note we reserve the right to monitor all e-mail communication through our internal and external networks. SKY and the SKY marks are trademarks of Sky plc and Sky International AG and are used under licence.

Sky UK Limited (Registration No. 2906991), Sky-In-Home Service Limited (Registration No. 2067075) and Sky Subscribers Services Limited (Registration No. 2340150) are direct or indirect subsidiaries of Sky plc (Registration No. 2247735). All of the companies mentioned in this paragraph are incorporated in England and Wales and share the same registered office at Grant Way, Isleworth, Middlesex TW7 5QD.

1

We have checked SSE’s website and in this instance your area is not affected.

telent Crompton Close

Basildon Essex SS14 3BA United Kingdom

Telephone: +44 (0)800 526 015 Facsimile: +44 (0)1268 507 569

www.telent.com

Date 09/06/2016 Our Ref LPENQ0000079210 Dear Sir/Madam

Teliasonera Line Plant Enquiry.

Thank you for your correspondence enclosing details of your proposals as per your reference below.

46778 – Site off London Road, Mitcham

Our client’s apparatus, Teliasonera, is not located within the vicinity of the above reference and we therefore have no further interest in this current location.

Please note that all enquiries relating to the Teliasonera line plant should be forwarded to:

By post – to, telent,

Teliasonera line plant enquiries,

Mayne House,

Fenton Way,

Basildon,

Essex

SS15 6TD

By email - to, [email protected]

By phone – to, 01268 412670

Yours faithfully

Telent CCO

Basildon telent Technology Services Limited. Registered in England. No. 703317. Registered Office: Point 3, Haywood Road, Warwick, CV34 5AH, England

We have checked Trafficmaster’s website and in this instance your area is not affected. Tajir,Tanveer

From: UK OSP-Team Sent: 09 June 2016 21:14 To: Statutory Enquiries Cc: UK OSP-Team Subject: RE: Plant Enquiry - 46778 - Site off London Road, Mitcham - Please respond by 14/06/2016

Follow Up Flag: Follow up Flag Status: Flagged

Dear Sir/Madam

Verizon is a licensed Statutory Undertaker.

We have reviewed your plans and have determined that Verizon (Formally known as MCI WorldCom, MFS) has no apparatus in the areas concerned.

If you have any further queries please do not hesitate to get in touch.

Yours faithfully

Plant Protection Officer E.mail osp‐[email protected]

From: [email protected] [mailto:[email protected]] Sent: 09 June 2016 15:48 To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; UK OSP-Team; UK OSP-Team; [email protected] Cc: [email protected] Subject: Plant Enquiry - 46778 - Site off London Road, Mitcham - Please respond by 14/06/2016

Our Reference: 46778 Site Name: Site off London Road, Mitcham Works Description: Development Appraisal Site Grid References: 527449 168461,527478 168464,527418 168453,527452 168480,527457 168441

To whom it may concern,

Please find enclosed a plant enquiry for your attention.

We request plans showing the location of your company's affected plant in relation to the entire site area shown within the boundary on the attached map. Grid references and postcodes relative to the site boundary are provided on the attached map to help you locate the site.

Within your response please quote our reference number and the name of the site shown above. If you do not have any apparatus in this area, please could you send written confirmation to declare that no apparatus is affected. Please also include information relating to the use and location of Radio Frequency Identification Devices (RFIDs) where available.

1 Tajir,Tanveer

From: Subramanian, Devendran Sent: 10 June 2016 10:20 To: Statutory Enquiries Subject: RE: Plant Enquiry - 46778 - Site off London Road, Mitcham - Please respond by 14/06/2016

Please accept this email as confirmation that Vodafone: Fixed does not have apparatus within the vicinity of your proposed works detailed below.

Many thanks.

Plant Enquiries Team T: 01454 662881 E: [email protected]

ATKINS working on behalf of Vodafone: Fixed

This response is made only in respect to electronic communications apparatus forming part of the Vodafone: Fixed electronic communications network formerly being part of the electronic communications networks of Cable & Wireless UK, Energis Communications Limited, Thus Group Holdings Plc and Your Communications Limited.

PLEASE NOTE:

The information given is indicative only. No warranty is made as to its accuracy. This information must not be solely relied upon in the event of excavation or other works carried out in the vicinity of Vodafone plant. No liability of any kind whatsoever is accepted by Vodafone, its servants, or agents, for any error or omission in respect of information contained on this information. The actual position of underground services must be verified and established on site before any mechanical plant is used. Authorities and contractors will be held liable for the full cost of repairs to Vodafone's apparatus and all claims made against them by Third parties as a result of any interference or damage.

IMPORTANT - PLEASE READ:- Diversionary works may be necessary if the existing line of the highway/railway or its levels are altered, where apparatus is affected. Where apparatus is affected and requires diversion, you must submit draft details of the proposed scheme with a request for a 'C3 Budget Estimate' to [email protected] These estimates should be provided by Vodafone normally within 20 working days from receipt of your request. Please include proof of this C2 response when requesting a C3 (using the ‘forward’ option). Please consider the environment before printing this e-mail

From: [email protected] [mailto:[email protected]] Sent: 09 June 2016 20:18 To: enquiries@environment‐agency.gov.uk; plantenquiries@energetics‐uk.com; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; osp‐[email protected]; osp‐[email protected]; National Plant Enquiry's Cc: Statutory Enquiries Subject: Plant Enquiry ‐ 46778 ‐ Site off London Road, Mitcham ‐ Please respond by 14/06/2016

Our Reference: 46778 Site Name: Site off London Road, Mitcham

1 SearchCode

Important Consumer Protection Information This search has been produced by Landmark Information Group Ltd, Imperium, Imperial Way, Reading, Berkshire, RG2 0TD.

Tel: 0844 844 9966 Fax: 0844 844 9980 Email: [email protected]

Landmark Information Group Ltd is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code. The PCCB independently monitors how registered firms maintain compliance with the Code.

The Search Code: • Provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on the information included in property search reports undertaken by subscribers on residential and commercial property within the United Kingdom. • Sets out minimum standards which firms compiling and selling search reports have to meet. • Promotes the best practice and quality standards within the industry for the benefit of consumers and property professionals. • Enables consumers and property professionals to have confidence in firms which subscribe to the code, their products and services.

By giving you this information, the search firm is confirming that they keep to the principles of the Code. This provides important protection for you.

The Code's core principles Firms which subscribe to the Search Code will: • Display the Search Code logo prominently on their search reports. • Act with integrity and carry out work with due skill, care and diligence. • At all times maintain adequate and appropriate insurance to protect consumers. • Conduct business in an honest, fair and professional manner. • Handle complaints speedily and fairly. • Ensure that products and services comply with industry registration rules and standards and relevant laws. • Monitor their compliance with the Code.

Complaints If you have a query or complaint about your search, you should raise it directly with the search firm, and if appropriate ask for any complaint to be considered under their formal internal complaints procedure. If you remain dissatisfied with the firm's final response, after your complaint has been formally considered, or if the firm has exceeded the response timescales, you may refer your complaint for consideration under The Property Ombudsman scheme (TPOs). The Ombudsman can award compensation of up to £5,000 to you if he finds that you have suffered actual loss as a result of your search provider failing to keep to the Code.

Please note that all queries or complaints regarding your search should be directed to your search provider in the first instance, not to TPOs or to the PCCB.

TPOs Contact Details:

The Property Ombudsman scheme Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP

Tel: 01722 333306 Fax: 01722 332296 Email: [email protected]

You can get more information about the PCCB from www.propertycodes.org.uk. PLEASE ASK YOUR SEARCH PROVIDER IF YOU WOULD LIKE A COPY OF THE SEARCH CODE SearchCode

Complaints Procedure If you want to make a complaint, we will: • Acknowledge it within 5 working days of receipt. • Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt. • Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time. • Provide a final response, in writing, at the latest within 40 working days of receipt. • Liaise, at your request, with anyone acting formally on your behalf.

Complaints should be sent to:

Landmark Information Group Ltd Landmark UK Property Imperium Imperial Way Reading RG2 0TD

Tel: 0844 844 9966 Email: [email protected] Fax: 0844 844 9980

If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman Scheme (TPOs):

Tel: 01722 333306 Email: [email protected]

We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.