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Dimension Data Managed Hosting Dimension Data Managed Hosting Dimension Data Managed Hosting Dimension Data Managed Hosting Faced with intensifying competition, How would your business benefit increases in costs of operations, Key facts from our Managed Hosting? Managed Hosting from as well as a desire for more stable Dimension Data Managed Hosting includes Dimension Data: revenue streams, many businesses, management of the network, colocation, including independent software • Combine highly scalable servers, networking equipment and the vendors (ISVs) and enterprises, are infrastructure and technical expertise operating system and applications. to deliver a scalable, flexible, and increasingly turning to the software- Dimension Data’s Managed Hosting services, reliable platform for mission-critical as a-service (SaaS) delivery model. enable businesses such as SaaS ISVs, and hosted applications enterprises to launch new SaaS applications However, the complex nature of web • Provide and maintain all the more quickly, reduce cost of managing a application delivery presents unique infrastructure assets required SaaS application in-house and overall reduce challenges. The data centre infrastructure to bring a client’s web-based complexity, that comes with building and and ongoing operations required to deliver applications to market are provided managing in-house applications. on-demand SaaS, with high performance network connectivity, security, 24x7 • Assets covered include the data Dimension Data’s Managed Hosting monitoring, storage and backup can divert centre, Internet connectivity, platforms provide the security, control, resources from the strategic objectives of private network, servers, storage, performance and ease of integration that the business. In addition, these activities firewalls, load balancers, and backup SaaS ISVs, and enterprise cleints demand. infrastructure tend to lie outside the core competency of With availability SLAs, strong encryption, • Provides a superior, robust platform most businesses. Over time it can become VLAN networking, VPN and private network for growth very difficult to keep up with evolving access support, role-based admin controls, technology and scalability issues. • Ensure a client’s hosted web-based and an open API, Dimension Data’s hosting Dimension Data’s Managed Hosting services applications are delivered in a timely solutions are ready to address any enterprise addresses the needs of businesses and manner with the expected quality- applications concern. enables business applications to be delivered of-service and security. as a service, on demand with elastic scale, Service details and at a cost effective price point. Dimension Data’s Managed Hosting offerings Application Operations include management of the network, Overview of Dimension Data’s Dimension Data Application Operations colocation, servers, networking equipment, Managed Hosting provide outsourced application the operating system, and applications Dimension Data provides and maintains management services that help customers deployed in a grid of dedicated and all the infrastructure assets required to to scale complex SaaS and web-based virtualised systems that are built using best bring web-based applications to market, applications. Application Operations is practices designed to optimise application including data centre, Internet connectivity, built on best practices and standardized uptime, scalability, and processing power. architectures that have been developed private networks, servers, storage, firewalls, Dimension Data Managed Hosting by working with hundreds of SaaS ISVs to load balancers, and backup infrastructure. services cover seven areas of physical scale operations. We deploy and manage applications on infrastructure management: With Application Operations, Dimension dedicated and virtualised systems that • Data centre infrastructure are built using best practices designed to Data takes on: • Network infrastructure optimise application uptime, scalability • Application Deployment: rollout of • Server infrastructure and processing power. All systems run on new applications or software upgrades • Security private networks with full network security • Change Management: patching, delivered through Dimension Data’s robust upgrades and tracking • Storage carrier grade infrastructure. • Database Management: management • Backups of databases, including Oracle, Microsoft • Disaster recovery and multisite service SQL and MySQL (optional) • Performance Management: Data centre infrastructure performance monitoring and management Dimension Data delivers Dimension Data Managed Hosting from top-tier • Application Optimisation: application facilities located in San Jose, California acceleration services and Ashburn, Virginia, USA; Amsterdam, • Compliance: system compliance (SSAE The Netherlands; Sydney, Australia; 16 and PCI) Johannesburg, South Africa and Hong Kong. These facilities are engineered to the highest standards, ensuring your application’s availability and security. Dimension Data Managed Hosting Key features of our data centres include: Storage Service level guarantee • Security; Dimension Data offers a wide range of Dimension Data backs up all of its • Power and environment capabilities; external storage offerings including SAN, performance management commitments NAS and DAS. SAN and NAS configurations • Fire detection and suppression; and with industry-leading service level come in two levels of data performance agreements (SLAs), including: • Flood control and earthquake resilience. based on an application’s requirements: • Network availability SLA: Dimension Network infrastructure • High performance fibre channel − this Data guarantees availability of the The Dimension Data network has been option uses 15K fibre channel drives to core functions of the Dimension Data engineered to accommodate the high- provide high performance to the SAN or Managed Hosting network, including the availability demands of mission-critical NAS at an affordable price. border routers, firewalls, load balancers, applications. Utilising multiple Tier 1 • SATA − Dimension Data offers a and switches. Internet connections, Dimension Data’s Serial ATA (SATA) storage solution for • Hardware replacement guarantee: network infrastructure is designed to applications and data that need a cost- Dimension Data will replace any critical, provide network uptime along with effective storage option. standard hardware component on feature-rich, customisable capabilities. your production system in the event of Backups While many of our competitors consider degradation or failure. Dimension Data’s backup services utilise key functions such as firewall protection • Application availability SLA: disk-to-disk backup with options for both and load balancing to be optional services, Dimension Data will guarantee availability onsite and offsite backup solutions to insure Dimension Data includes all of the key for your application, so long as it meets a robust product that meets a wide range of elements required to deliver a reliable the SLA criteria, which include: backup needs. By default, the onsite option Internet application as part of the standard – Redundant web/application/database takes advantage of Dimension Data’s local Managed Hosting service. layers; network to backup and restore data in a Server infrastructure fast and efficient manner. The offsite option – No client administrative access on the provides data replication over a secure IP VPN servers; Dimension Data leverages a grid of connection to a secure remote Dimension Data dedicated and virtualised systems and best – Acceptable network latency levels data centre. This allows clients who purchase practices to ensure we can meet our client’s to off-premise systems on which offsite replication to have two copies of the requirements for application uptime, application is dependent; and data available (one onsite and one offsite). performance, and scalability. All systems – 24x7 support agreements for any are deployed on private client networks Onsite backup of local disk on Dimension enabling software. with full network security throughout. Data standard production servers with a 28-day retention period is included as part of Dimension Data offers two servers Compliance the standard Managed Hosting service at no platform options: additional charge. Dimension Data maintains a number of • Physical servers − our standard physical certification and compliance initiatives Backup services for any external storage server offering includes a quad-core both as an organisation and specific to (NAS/SAN/DAS), staging servers, or non- processor with the option of upgrading the Dimension Data Managed Hosting standard devices are available at an to the latest processor technology. environment. Clients delivering applications additional charge through the Dimension Data Managed • Virtual servers − Our virtual server Hosting environment can take advantage offering provides a virtualised dual Disaster recovery (optional) of Dimension Data’s certifications to help CPU environment using VMWare’s ESX Dimension Data offers a fully-managed ensure they comply with their own internal infrastructure. disaster recovery option that provides a controls and regulatory requirements. Security path to recovery in the event of a natural or man-made disaster affecting the primary Pricing model With Dimension Data Managed Hosting, data centre. security necessary to protect your Dimension Data provides all the application and data assets are included We offer two disaster
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