Dimension Data Private Compute-as-a-Service Dimension Data Private Compute-as-a-Service

Today, organisations of all sizes Key features: • Enterprise security and compliance are facing challenges unlike • Simple-to-use, self-service access –– Virtual Private Clouds with user- any they’ve experienced before. –– Provisioning of virtual servers, networks, determined public Internet connectivity Globalisation and economic and tiered storage in minutes –– Unique customisable firewalls for pressures are changing the business –– Web-based administrative user security landscape, increasing the pressure interface (UI) and REST-based APIs –– VPN administration of all servers to expedite time-to-market with –– Common interface across private cloud –– Unique username/password for each new products and services, while deployments administrator keeping costs down. In addition, –– Customisable look and feel of the –– Role-based permissions controlling the constant technology change has home page of the user interface activities of each user resulted in ad hoc infrastructure • Fully-managed service build-outs, creating complexity and –– Audit logs of all environmental –– Comprehensive, ongoing management changes complicating the management and of the entire private cloud infrastructure • Enterprise performance support of IT infrastructure. as part of the Private CaaS –– Availability service level agreement Organisations are looking to cloud –– Management of underlying operating (SLA) for Private CaaS computing to improve competitiveness, systems, VMware virtualisation software, recognising the benefits of improved –– Latency guarantee hardware (servers, network and tiered business agility, simplified businesses storage), and cloud management system –– Industry-standard technology, processes and reduced time to market. including VMware virtualisation, Cisco –– Dimension Data’s management Cloud services rely on a service model servers and networking, Dell servers approach for that processes address the key elements and EMC tiered storage provides on-demand, self-service access of implementation, change control, to servers, applications and software monitoring, patching, and lifecycle –– End-user controls development platforms. management so that cloud availability –– Centralised control and billing and performance are maintained –– In-depth usage reporting by asset Dimension Data Private –– Ongoing software lifecycle –– Audit log reporting by user and Compute-as-a-Service management. We evaluate all major department Dimension Data Private Compute-as- software releases from VMware, Cisco, a-Service (CaaS) is a dedicated cloud and the other components of the –– 24x7 phone support with ticketing/ Infrastructure-as-a-Service (IaaS) that solution and test these releases within status tracking provides on-demand, self-service, pay-for- its lab environment to ensure they • Optional use access and control of virtual servers, function as expected –– Technical operations– provides system tiered storage and networking. Our Private –– Dimension Data will review new monitoring and system administration CaaS is hosted within a client’s data centre features and capabilities of any for cloud servers and includes enterprise-class security, releases and will update its software controls and performance guarantees as to allow you to take full advantage of well as a REST-based application interface new software Key facts (API) for easy integration into back end Dimension Data’s Private CaaS Service is: systems, enterprise system management –– Dimension Data’s multipoint tools or third-party cloud applications. monitoring systems scrutinise • An enterprise-class compute key system parameters, system Infrastructure-as-a-Service (IaaS) Overview of Dimension Data availability, network and the overall offering Private CaaS user experience 24x7x365 to ensure • Built using industry-leading the highest possible uptime and Dimension Data Private CaaS provides clients hardware and software performance with a secure and scalable private cloud • Fully automated and orchestrated via environment for compute – hosted within a –– Dimension Data’s Uptime Maintenance purpose-built software client data centre. Service includes traditional break-fix • Comprises servers, tiered storage support such as troubleshooting and A Private CaaS is available in multiple standard and network elements coupled builds, each for a fixed monthly cost. incident restoration within agreed with virtualisation technology and service levels operating system software –– 24x7 cloud support • Deployed in a client’s data centre and is available in multiple standard builds, each for a fixed monthly cost Dimension Data Private Compute-as-a-Service

Private CaaS components • Static private IP address assigned to all Infrastructure with a client data centre servers accessible only via VPN, and are Dimension Data is the only dedicated, Dimension Data will install and manage mapped to static public IP addresses only private cloud IaaS offering that includes the Private CaaS Service equipment at as required hardware-based security and scalability, a client’s data centre, which will provide complete customisation and control, easy • Role-based administration control over the public IP connectivity, space, power, integration, 24x7 live support and 100% which the user can manage servers heating, ventilation and air-conditioning for availability guaranteed. Our Private CaaS • Cloning ability to duplicate virtual servers the equipment. Dimension Data will work comprises: cloud servers and cloud networks. to create ‘customer images’ which can with you to ensure that any unique data be used to deploy copies of a server centre infrastructure specification or design Cloud Servers configuration guidelines are taken into account. Dimension Data also works with you to implement Built on VMware’s vSphere hypervisor, • Capability to import/export server images facility access and escalation procedures. Dimension Data cloud servers are highly which can be used to transfer virtual configurable, secure, virtual machines that machines to and from a client’s own Dimension Data takes full responsibility for provide granular control and allow easy infrastructure implementation and ongoing maintenance customisation. Each cloud server can be of the hardware and software layers. configured with up to 16 CPUs, 128 GB of Cloud networks RAM and 2.5 TB of tiered storage. Cloud networks are VLANs built on Dimension Data Our secure virtual machines are hosted Cisco hardware-based networking on physical servers and are built on the providing network isolation, security and will work with infrastructures from Cisco, EMC and Dell. performance for a client’s environment. Cloud networks can be customised with you to ensure that Dimension Data cloud servers support additional networking features such as any unique data Windows, Red Hat Enterprise firewalls, load balancing, multicast and Linux, Ubuntu and CentOS operating network address translation (NAT). centre infrastructure systems and can be deployed and managed either through the administrative Additional features include the following: specification or design UI or through corresponding functions of • Private IP addressing for all cloud the open API. servers, with the ability for cloud servers guidelines are taken Additional features include: located on separate cloud networks to into account. communicate across this private IP space • Granular configuration of CPU, RAM and • Client-to-site VPN access for tiered storage for each cloud server administrators to securely manage • Comprehensive tiered storage provides servers on their cloud networks clients with high-performance, standard • Customisable ACL-based firewall rules to and economy tiers of service, providing control access into each network VLAN clients with flexibility an choice with three levels of service • NAT and VIP functions to expose private IP addresses to the public Internet • Licensing for the underlying operating system is included with the service, • VIP functions support load balancing and allowing automated patch updates port translation across multiple virtual through Red Hat Network and Microsoft servers, with the ability to take servers Windows Update Services in and out of service based on client- defined monitoring probes • Full server management capabilities including start, shut-down, reboot, • Multicast support for clustering power off, restart, delete, add local implementations tiered storage, or change CPU/RAM • Backup-as-a-Service, an optional add-on • Anti-affinity for high availability of service delivering integrated out-of-the- business critical workloads box backup and recovery for all CaaS workloads – public, private and • Global import-export that allows clients hosted private to transfer client images in and out of the MCP Dimension Data Private Compute-as-a-Service

Accessing the Private CaaS Private CaaS service Uptime Maintenance Service Web-based user interface: Our Private management Dimension Data’s Uptime Maintenance CaaS can be accessed via the Internet using Dimension Data provides comprehensive, Service includes traditional break-fix the web-based administrative UI. Each ongoing management of the entire private support such as troubleshooting and Private MCP has a URL associated with it cloud infrastructure as part of the Private incident restoration within agreed service for login. CaaS. This includes responsibility for levels. The service includes the following: REST-based API: Both Public and Private maintaining the following: • Multi-vendor Management procures MCPs can be accessed with easy-to-use • Physical infrastructure (servers, and manages underpinning contracts REST-based API designed to allow seamless networking equipment, tiered storage) with multiple global and regional vendors. control over all aspects of a client’s cloud • Underlying operating systems • Incident Management enables a quick servers and cloud networks. and accurate diagnosis of a reported • VMware software incident and the determination of the Private CaaS SLA • Dimension Data CloudControl™ cloud necessary steps to resolution, thereby Dimension Data provides strong management system minimising downtime. performance guarantees: Dimension Data’s management • Engineer to Site provides for processes address the key elements dispatching of a technician to a client Network uptime guarantee of implementation, change control, site when resources are unable to resolve Availability of the Dimension Data cloud monitoring, patching, and lifecycle the incident remotely. network. management so that cloud availability and • Parts to Site provides speedy performance are maintained. Server uptime guarantee replacements should any cloud Availability of individual servers within the Ongoing software lifecycle management hardware fail. Dimension Data cloud environment. is a key component of the Private CaaS. Dimension Data evaluates all major Support response time guarantee software releases from VMware, Cisco Our support personnel will review and and the other components of the solution, update any case submitted via the and test these releases within its lab Dimension Data community. environment to ensure they function as expected. Latency guarantee Furthermore, Dimension Data will review Dimension Data guarantees latency for new features and capabilities of any the transfer of data packets from one releases and will update its operating server to another within the Dimension system, virtualisation and Dimension Data Data cloud environment and within the CloudControl™ software to allow you to same network (VLAN). take full advantage of new software. Dimension Data’s multipoint monitoring systems scrutinise key system parameters, system availability, network and the overall user experience 24x7x365 to ensure the highest possible uptime and performance. Dimension Data Private Compute-as-a-Service

Cloud support – 24x7x365 The MCP can be accessed via a web-based Cloud Communities are supported within user interface or REST-based API, enabling the architecture, on a public or private basis Dimension Data’s monitoring systems integration of the platform with third-party with enterprise grade security, allowing report to a central aggregation engine cloud or enterprise system management for organisations such as education that drives Dimension Data’s Private and software. Based on the cloud management institutions, government agencies, or Public CaaS client care and technical system of OpSource, Dimension Data’s trading partners to cost-effectively offer support for all emergency or after hours wholly-owned enterprise cloud and cloud services to all community members. client-to-Dimension Data communications. managed hosting business, Dimension Data The 24x7x365 Client Care Centre has CloudControl™ was further developed the tools, technology and administrative Dimension Data CloudControl™ for use across public and private cloud expertise to effectively support client Dimension Data CloudControl™ is a environments with a common framework environments, including: sophisticated cloud management system for management. developed by Dimension Data that provides • 24x7x365 staffing with experienced As a single platform for all of Dimension complete automation of the orchestration, technicians – first-level support is via the Data’s Cloud Services, clients are able to easily administration, provisioning, management, Global Service Centre; move between public cloud, private cloud support, metering and billing of cloud- • Level 1 and Level 2 industry expertise to and hybrid cloud models without having to based resources. In building Dimension resolve Severity 1 and Severity 2 issues re-architect and re-integrate the underlying Data CloudControl™, we used the same immediately; infrastructure, saving time and money. operations principles and architecture • In-depth domain knowledge; used to manage complex application Dimension Data offers several types of hosting environments for some of the • Escalation management expertise; and MCPs to complement our Cloud Services: • A focus on 100% client satisfaction. largest SaaS companies. Dimension Data • Public MCP: deployed around the CloudControl™ goes beyond providing Private CaaS Service clients also have the world, Public MCPs are accessible via the simple provisioning of virtual machines choice of providing their end users with Internet and meet the requirements of onto physical servers. access to the Dimension Data’s Cloud a true public cloud: self-service, pay- Community. The community provides per-use and with standardised services. users and developers with the support, Dimension Data’s Public CaaS are Clients are able to education and knowledge base to use the delivered from our Public MCPs. easily move between service to build applications on Dimension • Private MCP: deployed in a client data Data’s Cloud. centre or a third-party data centre, a public cloud, private Private MCP is dedicated to a single Dimension Data Managed Cloud client. Private MCPs deliver a fully- cloud and hybrid Platform™ (MCP) managed Private CaaS service. cloud models without Dimension Data’s Cloud Services are • Hosted Private MCP: hosted by delivered on the company’s Managed Dimension Data, the Hosted Private MCP having to re-architect Cloud Platform™ (MCP), a fully-managed is dedicated to a single client. Hosted and re-integrate cloud delivery platform. Hosted within Private MCPs deliver a fully managed a Dimension Data or client data centre, Private CaaS service. the underlying the MCP comprises industry-leading • Provider MCP: deployed in a service hardware and software, and tiered storage provider data centre or a third-party data infrastructure, saving capabilities coupled with virtualisation centre, a Provider MCP is dedicated to time and money. technology, operating system software, a single service provider for the use of and Dimension Data CloudControl™. its clients. Provider MCPs deliver a fully Dimension Data CloudControl™ is our managed Private CaaS service that can cloud management system that provides be productised into a white label public operational control and automation of or private cloud offering. cloud resource provisioning, orchestration, administration and billing. Dimension Data Private Compute-as-a-Service

With more than 23,000 employees and Dimension Data global availability presence in over 58 countries with reach to Dimension Data’s Cloud Services are more than 100 countries, Dimension Data is available worldwide. Our Public CaaS and Hosted Private well positioned to serve the needs of global CaaS are accessible via the Internet from enterprises and service providers. anywhere in the world, anytime. Our Public MCPs are physically deployed in San Jose, California, and Ashburn, Virginia, USA; Amsterdam, the Netherlands; Sydney, Melbourne, ; , South ; Hong Kong; Tokyo, Japan. Private MCPs are deployed within client data centres and can be accessed via their private network or the public Internet. With more than 23,000 employees and presence in over 58 countries with reach to more than 100 countries, Dimension Data is well positioned to serve the needs of global enterprises and service providers. Dimension Data’s CloudControl™ cloud management system enables federation between Public MCPs and Private. Our strategically located Public MCPs have the ability to interconnect or ‘peer’ with one another and other Private MCPs, as capacity requirements ebb and flow to create a ‘Cloud Exchange’. This means performance and latency may be optimised and time-to- service reduced. This model also ensures that any data sovereignty requirements on a client’s part may be satisfied.

Pricing With our Private CaaS, you pay a one-time setup and monthly fee for a fixed set of resources (CPU, RAM and tiered storage). Additional resources can be added if needed. Dimension Data Private Compute-as-a-Service

Private CaaS Service specifications

Cloud Server infrastructure

Operating systems supported RedHat Enterprise Linux 6, Red Hat Enterprise Linux 5 , CentOS 6, CentOS 5, Ubuntu 10.04 LTS, Ubuntu 8 LTS, Microsoft Windows Server 2008 R2 Standard and Enterprise, Microsoft Windows Server 2008 Standard and Enterprise, Microsoft Windows Server 2003 Standard and Enterprise

Virtualisation platform VMware vSphere

Infrastructure providers VMware, Cisco, EMC, NetApp

CPU 1 - 16, configurable

RAM 1 - 128 GB, configurable

Tiered Storage High-Performance, Standard and Economy tiers ranging from 600 GB - 2.5 TB, configurable

Cloud Server performance

Availability Platform Availability; Network Availability

Latency Latency between cloud servers on the same cloud network (VLAN)

Response Minute support response time guarantee

Security and control

Data centre Deployed in a client data centre

Network configuration Configurable Layer-2 VLANs based on Cisco-based switching fabric; customisable ACL-based firewall rules; NAT and VIP functions; load-balancing and port translation; Multicast support for clustering implementations

Encryption Data stored with 256-bit encryption at rest and 128-bit SSL encryption while in transit (Cloud Files only)

Access Public Internet and virtual private network (VPN)

Administrative control VPN administration of all servers; unique username and password for multiple administrators; role-based permissions allow administrator to limit sub-administrators to manage only certain resources, such as servers, tiered storage or networks.

Server control Take servers in and out of service manually, programmatically, or based on monitoring probes

Reporting Audit logs of all environmental changes

Compliance SSAE 16 compliant

Incident response 24x7 incident response

API REST-based API

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