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Annual Report Annual Report 2010 هيئــــــــة احتــــــاديــــة | Federal Authority Emirates Identity Authority Annual Report 2010 هيئــــــــة احتــــــاديــــة | Federal Authority “Our nation looks forward to the day when it shall reap the fruits of the seeds it has sown. The UAE needs the concerted efforts of the people in its march towards a better tomorrow and a brighter future, after achieving great strides on the road to development and progress.” The late Sheikh Zayed Bin Sultan Al Nahyan May his soul rest in peace “Founder of the UAE and Builder of its Modern Renaissance” “The Population Register and ID Card program is a quality addition to the UAE’s strategic projects that will reinforce the social and economic development achieved across UAE’s economic, social, political and security sectors.” H. H. Sheikh Khalifa Bin Zayed Al Nahyan President of the United Arab Emirates “As one of the largest technologically advanced projects across the Middle East, this program is a clear example of the importance of utilizing state-of-the-art technology to improve government performance and action.” H. H. Sheikh Mohammed Bin Rashid Al Maktoum Vice President of the United Arab Emirates Prime Minister of the UAE and Ruler of Dubai “We are confident that the Emirates Identity Authority will play a key role in supporting the sincere efforts aimed at achieving comprehensive development towards the greater good of our nation.” H. H. General Sheikh Mohammed Bin Zayed Al Nahyan Crown Prince of Abu Dhabi Deputy Supreme Commander of the UAE Armed Forces Chairman of the Emirates Identity Authority “The Population Register and ID Card program is a vital extension of the progress and development being undertaken by the UAE in light of the insightful vision of its leadership. In its new strategy for 2010 - 2013, the Emirates Identity Authority is making steady progress towards achieving the set goals.” H.H. Lt General Sheikh Saif Bin Zayed Al Nahyan Deputy Prime Minister, Minister of Interior Vice Chairman of the Emirates Identity Authority Table of Contents 12 13 Message of the Director General 14 I. Registration of UAE Population in the Population Register 48 II. Upgrading the Quality and Technology Used for Card Issuance 52 Board of Trustees 16 III. Supporting e-Government Projects 53 Emirates ID Organizational Chart 17 Achievements (Organizational Excellence) 58 Overview 18 Achievements in Promoting Organizational Management Excellence 60 Achievements 20 Scientific Research 62 Emirates ID Website 64 Emirates ID Strategy (2010-2013) 22 Strategy Overview 24 Partnerships 66 Key Strategy Intents 24 The Strategic Plan 25 Events & Activities 72 The Operational Model 26 Conference Map 74 The Operational Plan 26 Active Participation Abroad: Conferences/Forums/Exhibitions 76 Participation in Local Conferences/Forums/Exhibitions 80 Emirates ID Leadership’s Supporting Role 28 Presenting Emirates ID Strategy for the Federal National Council 84 Board of Trustees 28 Internal Activities… Registration Center Inauguration 86 Higher Management Committee Chairman 30 Workshops… Training Courses 88 Fourth Annual Forum Attended by 700 Employees 92 Higher Management Committee 32 Community Engagement Activities 94 Key Initiatives and Projects 36 Honors/Awards/Visits 100 Key Initiatives Completed in 2010 38 Honors 102 Key Projects in 2010 40 Awards and International Recognition 106 Feasibility Studies for Key Projects 44 Visits 108 Key Results 46 Annex 114 Key Results Compared to Previous Years 48 Adopting the Concept and Culture of Organizational Excellence 116 Emirates Identity Authority | Annual Report 2010 Message of the Director General 14 15 2010 – Year of Development and Achievements I am honored to be writing this foreword to the Emirates Identity Authority We reaffirm the tenet that Emirates ID aims to instill in its entire staff: true (Emirates ID) 2010 Annual Report which highlights the accomplishments of success knows no bounds... worthwhile and admirable strategies are not the Emirates ID, documents the progress it has made and marks the current product of resounding slogans, they are not the result of dazzling promises. achievements as stepping stones towards the greater ones we hope to They are realized through a clear definition of realistic, achievable goals attain in the future (with God`s help). As defined by the vision, goals and and the provision of all the resources that allow their realization in addition mission of the new 2010-2013 strategic plan and within the scope of the to qualified and trained human elements with skills, experience, knowledge core values we strive to translate in our performance, work and practices and awareness of their roles and who have set their sights on excellence. into concrete outcomes for the nation. They are realized through quality standards, principles and confidence in our capacity for excellence, innovation and success. We believe that the true value of achievements lies in their impact, realization and tangibility in the day-to-day work of Emirates ID in keeping Last but not least, we proudly note the distinguished contributions of each with the practices aimed at excellence and success. These goals are and every member of Emirates ID in 2010, the year of “development and achieved through stepping up efforts and initiative, and are maintained achievements” par excellence. We hope that this annual report constitutes through the loyalty and dedication of our staff in order to transform the a roadmap that guides the progress of Emirates ID through 2011 and a rich ambitious visionary plans of Emirates ID’s strategy into concrete results, source of information that sheds light on the milestones of 2010, reinforcing viable projects and full-fledged initiatives from which both the nation and our drive and determination for more success in the years to come. its people can draw benefit. It Is Allah Who Is the Guarantor of Success This annual report is a great opportunity for us to reflect on the major milestones and assess our progress. This, however, is not the time to rest on our laurels and should always strive to build on our accomplishments. We should consider any achievement an incentive to mark more successes and to intensify our efforts in the next phase to show our determination Dr. Eng. Ali Mohammed Al Khouri to reach the goals set by Emirates ID’s strategy and its new population registration plan. Director General Emirates Identity Authority | Annual Report 2010 16 General DirectorateofCentral H.E. Eng. Mohammed Ahmad H.E. Eng.Mohammed H.E. Awad H.E. Awad Hader Al-Mhairi Crown Prince of Abu DhabiandDeputy Crown Princeof Supreme Commander of Armed Forces Supreme Commanderof Operation –DubaiPolice Bin Abdulaziz Al Shihhi General Headquarter Ministry ofEconomy Mohammed Bin Zayed Al Nahyan Mohammed BinZayed General Directorof Director General H.H. GeneralSheikh Chairman Board ofTrustees H.E. Dr. Saeed Abdulla Al Ghafli Abdulla Saeed H.E. Dr. H.E. MajorGeneralEng.Eissa Board Members H.E. SagerGhoubashSaid Minister ofLabor Saif Al Mazroui Saif Bin Zayed Al Nahyan Saif BinZayed H.H. LtGeneralSheikh Deputy PrimeMinister Minister ofInterior Vice Chairman Vice General DirectorateofCentral Ministry of Presidential Affairs Ministry ofPresidential Operation – Abu DhabiPolice Operation – H.E. Ahmed Mohamed Al Ahmad Nasser Al Raisi Ahmad Nasser General Headquarter General Directorof Secretary-General H.E. Colonel Humairi Emirates ID Organizational Chart Board of Trustees Director General Head of the Director General’s Office Legal Adviser Executive Director of Executive Director of Executive Director Executive Director of Executive Director of Executive Director of Communication and Administrative Affairs Registration Centers of Financial Affairs Population Register Information Systems and Relations Planning and Quality Networks and Budgeting and ID and Population Abu Dhabi Area HR Manager Communications Planning Manager Reporting Manager Register Manager Manager Manager Procurement Cash and Payments Quality Manager Manager Dubai and Northern Applications Manager Nationals and GCC Emirates Manager Manager Accounts and Register Manager Services Internal Audit Control Manager Customer Service Information Security Manager Manager Residents and Manager Manager Expatriates Register PR & Marketing Manager IT Services Manager Manager Control and Follow- up Manager Operations Manager Innovation and Development Manager Emirates Identity Authority | Annual Report 2010 17 Overview Achievements Emirates Identity Authority | Annual Report 2010 Overview Achievements 20 21 n Developing Emirates ID 2010-2013 Strategic Plan. n Increasing registration with the Population Register to 1,286,430 persons in 2010 bringing the total number of persons registered in the population register to 2,879,301. n Finalizing the re-engineering of the registration process and decreasing registration time from 30 minutes to less than 5 minutes. n Launching the Population Register ID Card (PRIDC) system and infrastructure upgrade project, and creating and equipping 25 new registration centers to link registration with preventive medicine procedures (residence visa process). n Launching the Public Key Infrastructure (PKI) and Federal Identity Management (FIM) project to secure e-transactions and supporting e-Government projects. n Opening new registration centers in Abu Dhabi, Al Ain and the Western Region. n Launching the project for the redesign of registration centers to improve customer service. n Issuing 8th generation smart cards were the UAE is the first
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