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COVID-19 Vaccine Distribution FAQs (V10) Emergency Operations Centre Last Update: Friday, April 09, 2021 Answers within this document are based on the current information available. As the situation remains dynamic, please visit the Government of Ontario’s website for the latest updates. The following questions were those most frequently asked by residents and Members of Council from January 4th to present regarding vaccine distribution. These FAQs will be updated as new details emerge from all levels of government. For answers to health related vaccine questions, please visit Ottawa Public Health’s COVID-19 Vaccine FAQs. Contents Click on the question to be taken to the response. Eligibility & Booking .................................................................................................. 3 1. Who is determining who can get a COVID-19 vaccine and when? ................... 3 2. Who is currently eligible to book an appointment to receive the COVID-19 vaccine? (*Updated) ................................................................................................. 3 3. What is the vaccination booking process for Indigenous individuals? ............... 4 4. How do I confirm my eligibility? ......................................................................... 5 5. I have confirmed that I meet the eligibility criteria for vaccination. How do I book an appointment? .............................................................................................. 5 6. How do I book an appointment if I do not have an Ontario health card or have a red and white card? ............................................................................................... 5 7. I have tried calling the Ottawa Public Health COVID-19 vaccine registration line but could not get through. What should I do? ........................................................... 5 8. When will I be eligible to get a COVID-19 vaccine, and who comes next in Ottawa? (*Updated) ................................................................................................ 6 9. Is there an eligibility that list I need to be on to get the vaccine? ...................... 7 10. How will I be notified when it's my turn to get the vaccine? ........................... 7 11. I am an essential worker. When can I be vaccinated against COVID-19?..... 8 12. My partner and I are seniors that fall into separate age categories. Will we get vaccinated at the same time?............................................................................. 8 13. I am concerned that I am more at risk for COVID-19 due to a medical condition. When will I be able to receive the vaccine? ............................................. 8 14. I am a health-care worker. How do I pre-register for a vaccine? ................... 9 Updated April 9, 2021 Page 1 of 15 COVID-19 Vaccine Distribution FAQs (V10) Emergency Operations Centre 15. What do I do if when I enter my postal code into the provincial booking system to book an appointment at a community clinic, I receive an error? .............. 9 16. How do I cancel or reschedule my vaccine appointment? ............................. 9 17. I have tried to book an appointment using the provincial booking system but was not able to. What should I do? ........................................................................ 10 18. How do I confirm that I have successfully reserved an appointment through the provincial booking system? .............................................................................. 10 Vaccine Distribution, Logistics & Planning ........................................................... 11 20. Where will I be able to get vaccinated against COVID-19? ......................... 11 21. Where will the community clinics be located? ............................................. 11 22. When will the community clinics open? ....................................................... 11 23. What transportation options are available to those eligible to receive a vaccine? ................................................................................................................. 12 24. Do the various vaccine locations meet accessibility standards? ................. 12 25. Is parking available at the community clinics? ............................................. 12 26. Am I able to bring a support person with me to my appointment? ............... 12 27. What is the plan for homebound residents that are eligible to receive a vaccine? ................................................................................................................. 13 Vaccine Information & Safety ................................................................................. 13 28. Is getting the COVID-19 vaccine voluntary? ................................................ 13 29. How do I decide if vaccination is the right choice for me and my family? .... 13 30. Why should I get vaccinated against COVID-19? ........................................ 13 31. What is the current status on dosing intervals and timing? .......................... 13 32. Will people have the choice of which COVID-19 vaccine they receive? ...... 13 Other Questions ...................................................................................................... 14 33. How many people have been vaccinated for COVID-19 in Ottawa? ........... 14 34. How are we engaging the community and specific groups like Indigenous, seniors, racialized communities? ........................................................................... 14 35. What can I do now and how can I help? ...................................................... 14 36. What mental health resources are available to those feeling anxious about vaccine availability? ............................................................................................... 14 More information & Links ....................................................................................... 15 Updated April 9, 2021 Page 2 of 15 COVID-19 Vaccine Distribution FAQs (V10) Emergency Operations Centre Eligibility & Booking 1. Who is determining who can get a COVID-19 vaccine and when? a. The Government of Canada is responsible for approval and procurement of COVID- 19 vaccine supply. The Government of Ontario is responsible for the distribution of these vaccines across the province. The Ethical Framework for COVID-19 vaccine distribution guides how the provincial government prioritizes and distributes vaccines across Ontario. The City’s Emergency Operations Centre and Ottawa Public Health are doing everything possible to ensure Ottawa residents who are eligible to receive the COVID-19 vaccine will be able to access it as quickly and efficiently as possible, dependent on vaccine supply and in alignment with the provincial framework. The total amount of vaccines that will be distributed to the City of Ottawa and precise delivery dates are not yet known. These decisions are made by the Province and subject to vaccine procurement from the federal government. For the latest information, please refer to the following web page: Government of Ontario: Getting a COVID-19 vaccine in Ontario 2. Who is currently eligible to book an appointment to receive the COVID-19 vaccine? (*Updated) a. The following groups are currently eligible to book an appointment to receive a COVID-19 vaccine: ▪ Residents aged 60 and over (born in or before 1961) living anywhere in Ottawa can book an appointment to receive their vaccine at a community clinic via the provincial booking system. ▪ Residents aged 50 and older (born in 1971 or earlier) who live in certain provincially defined “hot spots” (postal codes starting with K1T, K1V and K2V) can book an appointment to receive their vaccine at a community clinic via the provincial booking system. ▪ Residents aged 60 and over (born in or before 1961) or who are adult recipients of chronic home health care, and who live in the following communities can book an appointment via Ottawa Public Health to receive their vaccine through a pop-up clinic. o Centretown West o Ridgemont o Britannia o Riverview o Carleton Heights – o Sawmill Creek Rideauview o Bayshore-Belltown o Carlington o Carson Grove-Carson o Sandy Hill Meadows o Whitehaven - Queensway o Greenboro East Terrace North o Hawthorne Meadows o Emerald Woods o Hunt Club East – Western o Heatherington Community o Ledbury o Hunt Club Park o Heron Gate o Lowertown East Updated April 9, 2021 Page 3 of 15 COVID-19 Vaccine Distribution FAQs (V10) Emergency Operations Centre o Manor Park o Sheffield Glen o Overbrook-McArthur o Stewart Farm o Parkwood Hills o Vanier North o Vanier South ▪ Adult recipients of chronic home health care living anywhere in the city can book an appointment via Ottawa Public Health to receive their vaccine through a pop- up clinic. ▪ First Nation, Inuit and Métis community members - please see question #3 for eligibility and booking details. For information on the booking process, please see question 5. To confirm that you are eligible for vaccination, please visit Ottawa Public Health’s COVID-19 Vaccine Eligibility Screening Tool. Health care workers are able to use the COVID-19 Vaccine Eligibility Screening Tool to check eligibility and, if applicable, pre-register for a vaccine appointment. The Province of Ontario is responsible for defining the prioritization of health care workers, as outlined in their “COVID-19: Guidance for Prioritizing Health Care Workers for COVID-19 Vaccination”. Pre-registration is now open for faith leaders who, as part