SPRING 2019

WeMeet talk to Caja Caroline Brown about all things CAJA staffordshirechambers.co.uk

WhatThinking is it and why social does it matter value for business?

Plus Staffordshire Business Awards 2019 Export team has bumper year Latest member news Next stop for HS2

BELONG. CONNECT. SUCCEED. WE HAVE BEEN INCREDIBLY BUSY OVER

THE PAST FEW MONTHS, LAUNCHING

OUR NEW BRAND IDENTITY, NEW

WEBSITE AND INTRODUCING NEW

MEMBERS TO THE TEAM, ALL ALONGSIDE

SUPPORTING OUR MEMBERS AND LOCAL

STAFFORDSHIRE BUSINESSES.

WE ARE VERY PROUD OF WHAT WE

HAVE ACHIEVED - IT HAS BEEN A REAL TEAM EFFORT AND SHOWCASES SOME WELCOME OF OUR CORE CHAMBER VALUES - BEING

ACCESSIBLE, RELEVANT AND BOLD.

WITH OUR NEW LOOK, WE’RE NOW

ABLE TO HIGHLIGHT IN MUCH GREATER

DETAIL ALL THAT’S GREAT ABOUT

BUSINESS IN STAFFORDSHIRE.

PAUL FARMER OBE, PRESIDENT STAFFORDSHIRE CHAMBERS OF COMMERCE

SPRING 19. 6. 12.

18. 22.

OUR PATRONS

36. 52. We are extremely grateful to the following companies for their continued support of Staffordshire Chambers of Commerce

CONTENTS Meet Caja Big boost for Staffordshire 6. 32. women Winning work through doing 8. good The physical attraction of 34. workplace wellbeing Patron Profile - Karen Dobson 12. Next stop for HS2 Capital allowances - exploding 36. 16. the myths Finest, Future Finest and events 42. for your diary Exporting - Successes and 18. Training Members News - Talent 46. Staffordshire Business Member News - Growth and 22. Awards 2019 48. Success JCB's World leading factory Members News - Making a 24. project forges ahead 52. Difference Question time with Extramile Welcome to New Members 30. Communications 56.

Staffordshire Chambers of Commerce is proud to hold the ISO 9001 Quality Management and ISO 14001 Environmental Management standards. MEET CAJA

Caja is an innovative business transformation “Staffordshire has such a diverse range of organisation, based on Keele University Science businesses and talent. We want to tap into that & Innovation Park. Our key areas of expertise and build, lasting sustainable relationships with lies in integrated organisational improvement, companies here. Staffordshire Chambers will optimisation and transformation - Process, be a real vehicle to help us do that and we’re Technology and People, partnering with our clients really looking forward to working with them and not only to deliver successful outcomes, but to see getting to know all the fantastic businesses on our that change is embedded and sustainable, across doorstep.” the whole organisation and wider connected communities. "We work on a huge range Founded in 2015, our heritage at Caja is collaborating with organisations to solve of projects with clients complex business and organisation problems and across the country " deliver large transformational change, including Our unique operating model enables us to bring significant expertise in global shared services together a community of experienced subject and outsourcing - its in our DNA. Our clients matter experts, who have a breadth and depth of are in both the private and public sectors, from knowledge and skills, together with a number of FTSE 250 organisations to Local and Central partner organisations, who support us, particularly Government, NHS and other Social and Health Care with specialist technology enablement and digital organisations in solutions, that include Robotic Process Automation England and Scotland, Higher Education and (RPA), machine learning, digital infrastructure and Further Education. channel shift, as well as behavioural scientists. This powerful combination enables us to develop Caroline tells us why they’ve become a new patron: leading edge innovative solutions for clients She said: “The business has been running for four and then work alongside client organisations to years now, originally operating from Knutsford and support delivery of the programmes and projects, now from offices on the Keele University Science embed change and transfer knowledge and Park where we moved two years ago. skills to the organisation to develop sustainable capability. “We work on a huge range of projects with clients across the country and although we have some Caroline sits on a working party with Crown customers in Staffordshire, we’d really like to make Commercial Services that aims to improve available our skills experience and expertise to the relationship for SME’s working with the organisations throughout the county. Government. CAROLINE BROWN MANAGING DIRECTOR - CAJA 01782 443020 6. MEET CAJA cajagroup.com What is social value and social impact? Just corporate busswords or something more?

Actually, they mean much the same, and there is an important point behind them. There is a growing WINNING awareness that we all need to be more aware of the difference we make and how we account for WORK it. It highlights what contribution to society do businesses, communities and investments make? THROUGH Businesses of all sizes need to recognise the importance of social value to their organisation DOING GOOD and that the appeal in measuring it is that economic valuation techniques can be used and therefore hard answers can be given. Social Value and Stoke-on-Trent City Council "BUSINESSES So, what is social value? Social Value UK states that The Public Services (Social Value) Act 2012 came social value is, ‘the quantification of the relative into force on January 31st 2013, but six years on importance that people place on the changes what does it mean for local businesses seeking to REALLY NEED they experience in their lives’. In its simplest work with, and for, Stoke-on-Trent City Council. form, social value is therefore a measure of what matters to everyone who is affected by the actions Essentially the Act states that it requires ‘public of your business. authorities to have regard to economic, social and TO THINK environmental well-being in connection with public Thinking about matters beyond the balance sheet services, contracts and for connected purposes.’ is becoming increasingly important as government ABOUT SOCIAL relies more and more on businesses taking on the Councillor Janine Bridges, Stoke-on-Trent City mantel of implementing social policy. Businesses Council’s Cabinet Member for Education and also need to respond to changing consumer habits, Economy states that social value is an ‘enormous VALUE, AND a growing ‘millennial’ workforce and a wider need consideration’ for them, when they are looking to to be responsible for their products and services award contracts. and the impact on society and the environment. Councillor Bridges said: “Social value is vitally WHAT THEY In 2013 the Public Services (Social Value) Act came important.” into force, requiring people who commission “In simple terms we interpret it as being about public services to think about how they can also what a supplier is giving back to the community or ARE DOING secure wider social, economic and environmental is providing the community with as part of their benefits. Before they start the procurement service delivery. When we’re looking to award process, commissioners are encouraged to think contracts – there is a 60% weighting for cost and a ABOUT IT" about whether the services they are going to buy, 40% weighting on social value.” or the way they are going to buy them, could have an impact, intended or otherwise, on the area and “Businesses really need to think about social value, all stakeholders. and what they are doing about it as part of their service, or product offer, especially if they are In March this year the Government has launched a looking to supply to the City Council, it can mean consultation to look at how it should take account the difference between getting the job or not and of social value in the commissioning of central of course, it’s really important that they want to government contacts. With the Social Value Act give something back.” increasingly embedded into local government procurement practices it is interesting to see how Additional information on the City Council’s central government is following suit and the issues procurement process can be seen at they are seeking to influence. stoke.gov.uk/procurement

WINNING WORK THROUGH DOING GOOD 9. CAROLINE BROWN MANAGING DIRECTOR - CAJA Social Value the business view

As local and central government has embedded social value into their procurement practices it is essential for businesses looking to win those contracts to be able to demonstrate their social value. "The world Caroline Brown is the Managing Director of Keele based Caja and the newest Patron of is starting Staffordshire Chambers.

Caroline sits on a working party with Crown to think Commercial Services that aims to improve the relationship for SME’s working with the in a more Government. Part of this work is looking at what businesses wanting to work for and supply to Government departments and what those socially businesses need to do win those contracts. sustainable She says that social value has a real part to play in this, “Often businesses are already doing things inherently that could come under the heading of way." social value.”

If you’re tendering for big pieces of work with Julie Mirowski, Director of Newcastle-under- public sector organisations, it needs to be Lyme based Rydale Roofing Ltd firmly believes demonstrated on paper. in the importance of embedding social value in her business, she says, “Businesses really need to “It can be as simple as having an apprenticeship understand how measuring their social impact as a scheme or putting on training courses for staff to business can lead to winning more tenders.” really develop skills in the workplace. “With competition on tenders, especially within How can the Chambers support my business? “It can be helping local charities, choosing a charity the construction sectors, being tight, having a of the year to support with various fundraising strong positive impact from your business can Staffordshire Chambers was the first Chamber The Chambers’ experience of our members activities or at Christmas donating food to the often mean the difference between winning or of Commerce to join Social Value UK and Social attitude to doing business is that they care deeply local foodbank. With some of the projects we losing that contract.” Enterprise UK, promoting their services to our about the society and the environment of Stoke- run, we make sure health and wellbeing days are members. on-Trent and Staffordshire and are keen always to Margaret Michell, Chair of the Staffordshire included for members of staff delivering the work. give something back. Chambers of Commerce Social Value Forum, We remain the only Chamber of Commerce to believes that social value is important for both be signed up to the UN Global Compact, the We know that the more businesses that “For us, it’s not just about building social value into employer and employees. international organisation responsible for the understand their social value, the more contracts our tendering documents, it’s about it being an delivery of the UN Sustainable Development Goals, those businesses can win, improving the prosperity integral part of our business. We truly want to give “The world is starting to think in a more socially ensuring that everything we do contributes to for all people of Staffordshire. back to the community in which we live and work sustainable way, our consumers are becoming tackling some of the biggest problems globally. as well as where our clients deliver services.” more aware of it so businesses should be too. I In response to Members’ interests, we were the believe that social value is the right way forward The Chambers’ can help you find projects that you first Chamber to have a Social Value Forum. If for everyone, no matter how big or small your can get involved with – we have 26 members who you would like to steer our work and help other organisation. Instead of making decisions based are charities; we run some amazing work in schools businesses in this area, contact Matthew Lowe at solely on profit, we need to consider the wider linking business to young people; we can use your [email protected] implications,” said Margaret. expertise to mentor others, including start ups and women wanting to return to work – and many We support Members looking to win contracts “Maintaining a socially responsible business can other links across the whole of Stoke-on-Trent and by helping with bid writing training; CIPs be easier than you think. If you take a look at what Staffordshire. qualifications and Social Value Training. other businesses are doing then you may even realise that you are already doing some of these For more information contact Sarah Colclough at See our full calendar of training courses at things yourself, you just didn’t realise that they [email protected] staffordshirechambers.co.uk/training were making an impact.”

WINNING WORK THROUGH DOING GOOD 11. 2. What are your aspirations for NSCG in the next few years?

Our newly launched Strategic Plan is called ‘Committed to Excellence’ and that sums up our aspirations and ambitions quite nicely. We have a good local and national reputation and that takes work; everyone needs to be committed to being better.

I want students and apprentices who study with PATRON us to be proud of their achievements and for NSCG to be the obvious choice for education and IN PROFILE skills provision in Staffordshire. Having top class Karen Dobson, Principal and Chief Executive of teaching and learning facilities is an important Newcastle and Stafford Colleges Group (NSCG), factor in this and currently we’re working hard to talks through her career journey and recent OBE deliver a significant capital project that will bring award win. all of our estate on both our college sites up to the same high standard. Karen started her career in the public sector as a nurse, before going into teaching. Following which 3. If you could engage further with local she joined Newcastle College in 2002, where she businesses, what support would you ask of them? was promoted to principal in 2004. In her time at Our approach in our work with local business NSCG, Karen and the team have seen it grow from is to develop a long-term relationship of trust, strength to strength. which will hopefully ensure our employers get the 1. As the leader of the largest and such a training for their staff that supports their business successful FE college in Staffordshire, how do needs, whatever the latest government policy on you ensure that NSCG is always developing and training happens to be. We work with partners who moving forward? commit their precious time to help support the development of employability skills in our full-time To be successful in any business you must innovate students. and change. That means always focusing on what’s important in the education business and making Therefore, in addition to our work as an sure that everything we do has a positive impact apprenticeship training provider (we currently have on students. If not, you must question why you’re more than 2000 trainees and work with more than doing it and often that means you have to change. 850 employers) we’re always hoping employers will help to support our full-time students by providing As a recently merged institution, Newcastle ‘live brief’ opportunities, site visits, or delivering College and Stafford College have undergone talks to students about the real world of work. Of a whole institutional review of curriculum and course, we’re always looking for significant work curriculum delivery to ensure that we provide a experience opportunities too. great student experience on both our sites. Key to that is having the best staff doing the right things. Like any good business, we invest in staff training and development. It’s important to us to have happy and well-trained staff as well as delighted students and customers.

NSCG also has a great group of Corporation members, many of whom have seen improvements and innovations at Newcastle College and now NSCG. They want the best for the College and provide just the right amount of support whilst challenging myself and my senior team in order to get it.

PRINCIPAL AND CHIEF EXECUTIVE - NEWCASTLEKAREN DOBSON & STAFFORD COLLEGES GROUP PATRON PROFILE 13. 4. After working in the NHS for 13 years, how did you manage the transition into the education sector? PRINCIPALKAREN DOBSON AND CHIEF EXECUTIVE - I loved my work in the health service, particularly NEWCASTLE & STAFFORD COLLEGES GROUP the years I spent as a Ward Sister (now Ward Manager). However, after a period working in the community as a Health Visitor, I realised I enjoyed the teaching side of this role and was fortunate enough to move into a lecturer role where I was able to utilise my experience to teach students about the job I’d just left.

However, in my first year as a lecturer I can honestly say I’ve never worked so hard in my life. The amount of preparation and ‘out of class’ work expected of a teacher was a shock to me and it hasn’t got any better…. teachers are amongst the most hard working individuals I’ve ever come across.

5. What advice would you give to other women in business?

Work hard and have the highest expectations of yourself and others, but always remember everyone can have a bad day. You certainly get more from people with a little praise and remembering to say thank you for a job well done. I’ve been extremely lucky and at various points I’ve had some great role models (male and female). I’ve also seen what happens when it goes wrong and if you’ve got any sense, you learn from both.

6. How does it feel to have been awarded an OBE in the Queens 2019 New Year’s Honours list?

Completely unexpected - it really was a big surprise and I am extremely ‘chuffed’. However, I know that I couldn’t do my job without the fantastic support of many people, particularly my close team at work and, of course my family, so this honour is definitely shared with them.

If you would like to support NSCG please contact 01782 725111 or visit nsgc.ac.uk

14. PATRON PROFILE PATRON PROFILE 15. 4. We’re loss-making so can’t benefit from making a CA claim

CAs are a flexible form of tax relief. If a company, partnership or individual is loss making, the relief can be either carried back (via the loss carry back rules), carried forward or surrendered via group relief. In certain circumstances it may be possible to surrender a loss arising from a CA claim to HMRC in return for a payable tax credit – resulting CAPITAL in a beneficial cash-flow boost.

Peter Graham, Head of Capital Allowance at 5. It’s only a timing benefit that will be clawed RSM and chair of the Chambers' Business Tax back when we sell the property ALLOWANCES and Finance Forum addresses the common It’s a common misconception that making a CA misconceptions concerning capital allowances. claim reduces a building’s base cost for capital EXPLODING THE 1. We have no cost breakdown for our gains purposes. This is generally not the case – expenditure, we can’t make a claim unless the property is sold at a loss. Furthermore, since April 2014 the transfer of allowances when In many circumstances, this is a barrier to making a property is sold often requires agreement MYTHS a claim as the qualifying expenditure must be between the buyer and seller which can act to accurately assessed. However, a lack of detailed protect the seller against any claw back of relief. information can be overcome by a CA specialist. Drawing on a multi-disciplinary team made up of 6. The previous owner of the property has claimed Chartered Surveyors, Accountants and Tax Advisors all of the CA can help to build robust claims from the ground- The rules surrounding CA on second-hand up, using industry cost databases and evidence properties are particularly complex, and there may gathered from site visits to identify and quantify be an opportunity to identify previously unclaimed the value of allowances available. allowances. This can be for several reasons: 2. My advisor has already made a CA claim • The seller is not entitled to claim (e.g. as a charity, pension fund or similar non-tax paying entity); Many advisors will make routine CA claims for • The property has been owned for over 10 years assets such as computers, trade equipment (additional CA assets were introduced in 2008, and furniture. But to fully benefit from CA, a if the seller held the asset prior to 2008 then a combination of surveying and specialist taxation partial claim may be possible); or knowledge is needed to maximise the opportunity. For many years the government has used capital To further strengthen this position, the Chancellor • The seller is a property developer/trader holding allowances (CA) to encourage businesses to invest announced the introduction of significant amends 3. We can’t make a CA claim, we’re out of time the building as a current asset. in plant and machinery, recognising the important to the existing CA system in the 2018 Budget - an role this plays in innovation and improving the increase in the Annual Investment Allowance When considering a CA claim, it is possible to go UK’s economic output. The availability of CA can and the introduction of Structures & Buildings back to the date when the property was purchased. significantly reduce the cost of the investment by Allowances. We have prepared numerous claims for properties reducing the owner’s tax liability. acquired many years ago. Any newly identified Despite all this, many individuals and companies allowances must be included into the latest open The annual investment allowance increased from are still underclaiming their qualifying entitlement tax period. £200,000 to £1m per annum from 1 January 2019, to valuable reliefs, but why? significantly increasing the cash flow benefit of a The only requirement is that the items covered CA claim. as part of the CA claim are still in existence in the For more information, please contact Peter building at the end of the year being claimed for. In 2015-2016 the Office for National Statistics Graham on 01782 216000 or visit (ONS) reported that CA claims had risen by 3% www.rsmuk.com Alternatively, it is possible to make a claim in the overall to £90.5bn, showing that investment into next tax return and begin claiming allowances from qualifying fixed assets is as strong as ever. that point forward.

16. CAPITAL ALLOWANCES EXPLODING THE MYTHS CAPITAL ALLOWANCES EXPLODING THE MYTHS 17. EXPORT TEAM HAS A BUMPER YEAR

Staffordshire Chambers' International Trade Team is celebrating after helping Staffordshire companies export more than £250 million pounds "There is a worth of goods to 115 countries in just 12 months. That’s £50 million pounds more than last year and feeling of 15 extra countries. Staffordshire Chambers is encouraging businesses to think about moving into new markets abroad and can support them with the relevant making hay documentation, training, translation services and ensuring companies are legally compliant.

The team help companies, from all sectors with advice and support on the exporting process from while the start to finish. They work to ensure local companies trade with countries from Abu Dhabi to Zimbabwe and just about everywhere in between.

sun shines While the UK is currently in the European Union, companies exporting to Europe don’t need any documentation, because its Free Trade - that may because change depending on what happens with Brexit. Staffordshire Chambers’ Head of International Trade, Rob Lawley, says the uncertainty of Brexit has helped lead to a boom in export to other there’s countries. He said: “There is a feeling of making hay while the sun shines because there’s so much uncertainty of what will happen to the economy when we leave Europe. That coupled with the so much fact that sterling is weak, which makes it cheaper to export, has led to at least a 20% increase in the goods we’ve helped Staffordshire companies export. This is great news for the local economy uncertainty and for us as a chamber.” He added: “I’d encourage any business that is thinking of either exporting for the first time or of what will would like to enter into new markets abroad to contact our team as we can advise them on how to begin exporting and how to build their business overseas.”

happen to the If you would like more information please call 01782 224405 or visit economy" staffordshirechambers.co.uk/international-trade

EXPORT TEAM HAS A BUMPER YEAR 19. "After researching the various courses available, I decided to start with the Incoterms (2010) course provided by Staffordshire Chambers. I quickly ACCREDITED discovered several further modules on offer within this area and if completed, I could achieve an COURSES FOR accredited qualification in international trade.

INTERNATIONAL “I’m pleased to say I have now completed all the courses and gained my foundation award! It has TRADE been a valuable and essential part of my training and it will be hugely useful, to both myself and my In the current climate of uncertainty surrounding employer. I would recommend these courses to overseas trade it’s more important than ever that anyone involved in international trading as it really companies are prepared to meet any potential is massively beneficial. Finally, I’d like to say a big challenges. thanks to Staffordshire Chambers’ Trainers and International Trade Advisors, Wendy and Maggie, Staffordshire Chambers of Commerce offer a for making it such a worthwhile but also enjoyable range of international trade training courses experience.” which are accredited by the British Chambers of Commerce. This selection of courses gives businesses who import and export the skills needed to trade successfully in global markets. "local companies look to us

If businesses complete six courses they gain a for advice and support when Foundation Award in International Trade which is embarking and enhancing their designed to equip businesses with a highly skilled workforce in international trade. International activities"

Export Documentation Officer at Staffordshire Diane Whittingham, International Trade Adviser Chambers, Allison Tomlinson, said: “Chambers' at Staffordshire Chambers’, added: “I am thrilled staff also use the courses to keep their to have achieved the BCC Foundation Award knowledge up to date. At Staffordshire Chambers in International Trade. Local companies look of Commerce we need to be an exemplar in to us for advice and support when embarking processing export documentation because it is and enhancing their International activities and ourselves who companies turn to for advice and strategy. By updating my skills and knowledge support. Completing the award has updated my through attending this series of courses I can knowledge and developed my skillset which I look ensure that the information and guidance I offer forward to using and helping companies navigate will be up to date, relevant and enhance the whatever the next few weeks and months brings .” company’s International growth strategy.”

Catherine Alldritt, Management Accountant at FT Ductile, said: “As part of my role I deal with To find out more about the international trade import and export documentation, but I wanted to training courses available visit broaden my knowledge further. The training has staffordshirechambers.co.uk or call been absolutely fabulous and I couldn’t have asked 01782 202222 for more. It’s really improved my understanding and has helped us as a business improve our processes.”

Kelly Harding, Logistics Co-ordinator at Tennants Fire Chemicals Ltd, added: “Being new to a busy international freight department in which 95% of our sales are exported outside the EU, I wanted to achieve a good understanding of exporting and importing globally."

20. ACCREDITED COURSES FOR INTERNATIONAL TRADE Categories include:

• Business of the Year - sponsored by HSBC • Employee of the Year - sponsored by Staffordshire Partnership for Employment and Skills • Employer of the Year - sponsored by Newcastle and Stafford College Group • Young Employee or Apprentice of the Year - sponsored by the Local Enterprise Partnership • Retail, leisure, culture and tourism award - sponsored by Tile Mountain • Most Promising New Start Up Business - sponsored by Grindeys/ LLP • Small Business of the Year (1-50 FTE's) - "Our awards sponsored by SBEN: LCBEP •Medium / Large Business of the Year STAFFORDSHIRE help to (> 50 FTE's) - sponsored by Dains LLP • Science, Technology & Innovation Award - BUSINESS AWARDS 2019 showcase the sponsored by University of Wolverhampton innovation, • Professional Services of the Year - sponsored by Don’t miss the chance to have your business Staffordshire Chambers’ Chief Executive, Sara Finest recognised in the Staffordshire Business Awards Williams, said: “We welcomed a selection of • Manufacturer of the Year - sponsored by Michelin 2019. This year the fabulous awards are returning exceptional entries for last year’s awards, which spirit, Tyre PLC and there’s a brand-new category to enter. made judging across the board very difficult. Our awards help to showcase the innovation, spirit, creativity and • International Trade Award - sponsored by The The awards, sponsored by the West Midland creativity and ingenuity of businesses across the ingenuity of Department for International Trade Reserved Forces and Cadets Associations, will be county. • Environmental / Low Carbon Award - sponsored showcased in a glittering black-tie event at the by Keele University Staffordshire County Showground on July 4th. “Entering is completely free and our online businesses • Digital Award - sponsored by Synetics Solutions platform makes it easy to complete your The awards celebrate all that’s good about application. We encourage businesses of all across the • Entrepreneur Award - sponsored by Staffordshire business in the county. Last year more than 350 shapes and sizes to enter and we look forward to University nominations were received, giving the judges a celebrating Staffordshire’s business talent in July.” county." difficult job to shortlist and choose the eventual winners. Last year 400 people attended the awards evening to celebrate winners from across the county, This year, businesses have until (Friday 17th May) including the most prestigious award of all, Nomination forms will be available to to submit their entries to the awards which are Business of the Year which went to Burton based S download from Monday 1st April 2019 at free to enter. & I Groundworks. staffordshirechambers.co.uk/awards

22. STAFFORDSHIRE BUSINESS AWARDS 2019 STAFFORDSHIRE BUSINESS AWARDS 2019 23. WORLD- LEADING FACTORY PROJECT FORGES AHEAD

Construction work on the new £50 million JCB Cab JCB Cab Systems’ General Manager, David Systems factory is forging ahead as it targets a Carver, said: “We are delighted with the progress summer opening. on this new site. A strong team focus on the delivery timeline and favourable weather means The shell of the 350,000 sq ft plant next to JCB completion of the infrastructure and main building Heavy Products and the World Parts Centre at is ahead of schedule. Uttoxeter is on course to be completed slightly ahead of schedule ready for high-tech production “Our focus is on building a plant that supports the line facilities to be installed from March onwards. company’s global growth plans and enables us to GRADUATE CELEBRATES JOURNEY work far more efficiently. The investment, one of the biggest in the FROM WELDER TO AWARD-WINNER company’s history, will create the most advanced “A weld automation facility destined for the new A JCB graduate engineer is celebrating two top “I received the awards from Coventry University at and productive cab facility in the world with factory is currently being trialled at Rugeley. In award wins and embarking on a promising new my graduation ceremony last month and am really a computer-controlled production line, fully- addition, a computer-controlled production line, career path with the world-renowned digger honoured to have won them. I love my job now, my automated painting facility and robotic welding. fully-automated painting process, and other maker. managers and mentors are brilliant and while I still high-tech features will ensure we have the most ask ‘why’ I am now in a position to answer some of The new site will accommodate 400 employees, advanced cab facility in the world. A phased Sam Titterton, 28, from Uttoxeter, was awarded those questions. I understand so much more and who will relocate from Rugeley, Staffordshire. programme of moving production to the new site the prestigious Lanchester and Bugatti Student am looking forward to making a difference in the will be implemented from July onwards.” Prizes by Coventry University when he graduated with a BEng in Mechanical Engineering. future.”

His journey from the welding production line at The Bugatti Prize was awarded for Sam's JCB to securing a place on the company’s graduate outstanding dissertation project in designing and manufacturing a racking system, which CONSTRUCTION WORK FORGING AHEAD engineer development programme has been tough but rewarding. the University now uses in its workshops. The ON NEW £50 MILLION FACTORY Lanchester Prize was to recognise Enterprise, Sam left school at 18 after studying a BTEC in Initiative, Creativity and Invention in a project to Manufacturing and went to work as a welder redevelop the Lanchester wheelbarrow and make fabricator in Uttoxeter, before joining JCB as a it relevant to 21st Century use.

welder on the Loadall production line in 2013. Now Sam is keen to share his experiences with the He said: “I’d always had a keen eye for engineering next generation of engineers. He added: “I am an but I wasn’t aware of the benefits of education at ambassador for the company and talk to STEM school and never seriously thought about studying students at local schools to encourage them to further. I wanted to get straight into working as an further their education. While I don’t regret my engineer, but when I started in Loadall I kept asking choices, I could have got here a lot quicker if I’d ‘why’ a lot. I saw opportunities here and wanted to carried on studying straight after school so I really make more of myself and make a difference.” want to share that message.”

“I was never unhappy doing my job, but I knew JCB offers a wide range of Early Career options to studying was the only way to further my career, school leavers, apprentices, undergraduates and so after nine months I took the plunge and went graduates. to university. I was 23-years-old and it was tough financially, but I kept coming back to JCB in my Visit careers.jcb.com holidays on the production line, which helped.”

FROM WELDER TO AWARD WINNER 25. FINEST MEET & EAT

MARKETING MORNING

FINEST MEET & EAT

WOMEN IN BUSINESS

MARKETING MORNING

PATRONS LUNCH PATRONS LUNCH CHIEF CONSTABLE OF EVENT DATES FOR STAFFORDSHIREGARETH MORGAN POLICE YOUR DIARY

16.05.2019 Charity Quiz 17.05.2019 Staffordshire Well-being Conference 21.05.2019 Marketing Morning: Marketing Staffordshire 13.06.2019 Ceramics Dinner 27.06.2019 Let’s Do Business 01.08.2019 Speed Networking

For more information or to book your place on our events, please call 01782 202222 or visit staffordshirechambers.co.uk/events

PATRONS LUNCH QUESTION TIME WITH EXTRAMILE COMMUNICATIONS

Staffordshire Chambers of Commerce met We appreciate that all of our clients have different with Public Relations Manager of ExtraMile needs and to deliver on their business goals, we Communications, Nikki Proctor, and fired five don’t take the ‘one-size-fits-all’ approach. As a short questions about the growing multilingual team, we are agile and adaptable, we work hard marketing agency which manages worldwide to deliver innovative, imaginative and strategic clients from its Stone- based office. campaigns that perfectly complement our clients’

overall sales and marketing strategy to ensure that 1. How do you feel Staffordshire is developing as their voice cuts through the marketing noise. a business hub?

4. What are your aspirations for ExtraMile In my opinion, Staffordshire is a growing business Communications? hub that is, at times, somewhat overlooked. For example, there are many multinational In the last three years ExtraMile has achieved corporations based here in Staffordshire that 93% growth in turnover. We have outgrown two some may not even know about. The county is previous office spaces in Eccleshall, and recently ideally located within the UK for businesses in all relocated to a 3,000 sq ft office in Stone to sectors to thrive and prosper. The area benefits accommodate our ever-growing team which will from an easily accessible transport infrastructure allow for our planned future growth. We have also that connects Staffordshire with all parts of the opened a new London office in St. Dunstans Hill to country, and with future plans for improvements allow us to service multinational clients wanting to such as HS2, this can only be seen as beneficial trade in new international markets. to the further development of Staffordshire as a centre for business. ExtraMile has now established itself as one of the region’s fastest growing digital marketing 2. Why did you choose to get involved with companies. Our aspirations for the future are to Staffordshire Chambers of Commerce? continue to broaden our reach, invest in business

growth to service new sectors, and upscale our Staffordshire Chambers has built an excellent team to grow a solid foundation of the very best business community available for all to tap into talent. with a huge wealth of knowledge and advice. ExtraMile has had a long-standing relationship 5. Last but most certainly not least, do you have "Staffordshire with Staffordshire Chambers of Commerce and is any advice for Staffordshire businesses about looking forward to getting further involved with surviving Brexit? them during this year. The support Staffordshire Chambers provides to us as a business, is The ongoing Brexit negotiations seem to have left is a fast-growing invaluable. many businesses holding their breath. Our advice to local companies is not to get caught up in the 3. Tell us about your businesses USP fog of hesitation but to take charge of your future. business hub that is

Invest money and resources in your business and The clue really is in the name “ExtraMile”. By use the skills at your disposal to innovate and understanding our clients’ business objectives, grow. Look to tailoring a new, dynamic marketing at times, somewhat we help them to differentiate themselves in the strategy that will take your company through crowded international marketplace. Brexit and beyond. overlooked" extramilecommunications.com 01785 850774

30. QUESTION TIME WITH EXTRAMILE COMMUNICATIONS QUESTION TIME WITH EXTRAMILE COMMUNICATIONS 31. BIG BOOST FOR STAFFORDSHIRE WOMEN "RAMONA IS A HUGELY A project to help support women in business has Sarah Colclough, Project Coordinator at been given a lift thanks to £35,000 of funding. Staffordshire Chambers of Commerce, said: “We're over the moon to win the Skills and Opportunities Staffordshire Chambers of Commerce has been Fund for the Midlands and East region. With this EXPERIENCED BUSINESS running the, ‘Boosting Women in Business,’ scheme funding, we can continue to grow the project for the last 18 months, helping nearly 70 women and provide intensive support to enhance the and supporting 20 new businesses in the process. confidence and self-esteem of up to 60 vulnerable WOMAN AND KNOWS WHAT and disadvantaged women across the patch. Thanks to a successful bid to the Natwest Skills & Opportunities Fund, Staffordshire Chambers can “It means we’ll be able to offer 12 inspiring IT’S LIKE TO RUN A COMPANY continue to deliver the programme. workshops, provide mentor support and offer start-up prizes as well as supporting women to The project helps provide intensive support reach their full potential in business.” to boost the confidence and self-esteem of AND BRING UP A FAMILY. SHE vulnerable women across Stoke-on-Trent and Staffordshire. Its aim is to help women understand the value of their skill sets and how these can help "Helping nearly 70 women and WAS ABSOLUTELY FANTASTIC them run their own business. supporting new businesses" AND I LEARNT SO MUCH

FROM HER. WITH LET'S DO STAFFORDSHIRE CHAMBERSSARAH COLCLOUGH OF COMMERCE MENTORING SHE GUIDED ME NATWEST BANK PLC GEMMA BOURNE THROUGH DEVELOPING MY

BUSINESS PLAN AND KEPT ME

FOCUSSED ON DRIVING LEGS

PR FORWARD."

TAMSIN PARKER, MANAGING DIRECTOR AT LEGS PR

To find out more on let's do mentoring and how it can help your business please call 01782 213929 or email [email protected] Written by Amy Povey, Group Protection For SMEs with modest budgets, it might be Propositions Product Manager at Aviva. easier to focus on tried and tested physical improvements, like making sure employees take THE PHYSICAL Workplace wellbeing programmes have come a regular breaks from their workstations. long way in a relatively short time. Although they are normally associated with large organisations, Workplace wellbeing: there’s an app for that ATTRACTION there are many reasons why small and medium- It’s clear that not all SMEs have the financial sized businesses (SMEs) can also benefit. And the muscle for a multimedia wellbeing campaign, but best place to start is by getting the basic physical advances in digital media mean that they don’t OF WORKPLACE aspects of wellbeing right. necessarily require a Hollywood budget. Recent advances in digital technology have brought health 1.3 million reasons to think about wellbeing and wellbeing apps to the workplace. These are WELLBEING The aims of workplace wellbeing: boosting provided by innovative group protection providers, morale, reduced absenteeism and improvements health and wellbeing providers - or they can be in productivity are shared across all types sourced independently. Broadly, these apps fall of businesses, throughout the UK. However, into two categories: ‘digital wellbeing’ and ‘digital wellbeing is still a relatively new concept for many doctor’. SMEs and has yet to make a big impact on a sector Digital wellbeing apps aim to track and improve an representing 99.3% of the enterprises in every employee’s health by managing chronic conditions, main UK industry, where 5.7 million businesses such as type 2 diabetes, and fitness priorities such generate around a half (51%) of all private sector as goal-setting for daily activity levels, calorie turnover. intake and more. They also allow employees access Although most of these businesses are sole traders to free, personalised health information about and non-employing companies, 24% of them – 1.3 health and wellbeing issues, such as healthy eating, million businesses – employ people who could losing weight, sleeping better, lowering stress potentially benefit from workplace wellbeing levels, or simply being more active. initiatives in some form or another. For SMEs, the Workplace wellbeing: fast forward to the future bottom line is that wellbeing in the workplace can prevent physical and mental illness and increase To sum up, corporate workplace wellbeing employee productivity. programmes are on the rise, and will inevitably spread to the SME sector, with digital applications Workplace wellbeing in practice: getting physical leading the way. And a future with reduced Physical wellbeing is often the best place to absenteeism, productivity improvements and start. Huge changes aren’t necessarily required inclusive, caring workplaces could be closer than and – with energetic internal promotion – good we imagine. outcomes can occur at relatively little cost. In today’s sedentary workplace environment, the basics should ideally begin with desktop assessments to ensure that employees are sitting correctly, rather than comfortably.

The next steps could be health risk assessment questionnaires, which can help pinpoint key issues, while the promotion of healthy eating in the workplace can also bring benefits. A good place to start is with the contents of the workplace vending machine. Then there are working practices to consider: does a ‘long working hours’ culture * This article was provided by Aviva. Aviva Health really deliver business benefits if it leads to long UK Limited. Registered in England Number term sickness? Do employees have a healthy work/ 2464270. Registered Office 8 Surrey Street home life balance? By deploying procedures which Norwich NR1 3NG. REG012 deliver the basics, the programme can be extended to cover external features, such as gym discounts. Aviva Health are a BCC service provider for The overall aim is to boost engagement and all Chamber members. If you would like more productivity. information call 01782 202222

THE PHYSICAL ATTRACTION OF WORKPLACE WELLBEING 35. NEXT STOP FOR HS2

In December, Matthew Lowe, Policy Advisor Staffordshire is affected by two phases of HS2. While HS2 remains a divisive subject across many Along with other strategic partners, Staffordshire at Staffordshire Chambers of Commerce and Phase One runs from London to the West Midlands communities throughout the UK, the business Chambers lobbied the DfT and HS2 to provide Transport Fellow at The British Chambers of - initial work is underway and the railway is community has been vociferous in its calls for Stoke-on-Trent with a connection to the line and at Commerce was deeply privileged to represent expected to be open by 2026. greater rail connectivity, linking up employees to the time Stoke-on-Trent was only one of two cities Staffordshire Chambers of Commerce members employers and businesses to new markets as well to be actively disadvantaged by the HS2 proposed at a roundtable hosted by Nusrat Ghani MP, Phase 2a is the section of the new railway between as encourages more frieght on railways. As Brexit route, the other being Cardiff. Parliamentary Under Secretary of State at the Fradley in the West Midlands and Crewe. A hybrid dominates Whitehall, it is essential to balance Department for Transport and the Minister Bill seeking powers to build and operate Phase the importance of securing the best possible While we were successful in those calls when the responsible for HS2, Tom Kelly, the Strategic 2a was deposited in Parliament in July 2017, and deal with the EU with the urgent need to set out DfT and HS2 included the provision of a service to Director for Stakeholder Engagement for HS2, and the Bill is expected to achieve Royal Assent in late a compelling vision for UK growth and a bold Stoke-on-Trent within the Crewe Hub Consultation, James Staff, Head of Communications for High 2019, with initial work to start the following year. set of domestic policies to fix the fundamentals it was not anticipated that for this provision to Speed and Major Rail Projects for the Department at home. Business communities throughout the city, commuters might risk losing one of the The route through Staffordshire, a distance of for Transport. Staffordshire are concerned about perceived existing Virgin Pendolino services to London and approximately 51km, passes through the parishes inaction in Westminster and Whitehall on key that they might only be able to travel as far north of Fradley and Streethay, Alrewas, Kings Bromley, Along with colleagues from across the chamber domestic economic matters such as HS2 and rail as Macclesfield on the HS2 line. These points were Armitage with Handsacre, Mavesyn Ridware, network including the Black Country Chamber, he connectivity- where attention and swift action are directly raised to the Minister stating that the Hamstall Ridware and Colton, Colwich, Ingestre raised members' priorities, concerns and views on needed for the UK to succeed after it leaving route must be properly integrated with our local with Tixall, Hopton and Coton, Whitgreave, how HS2 will impact on the Midlands and the North the EU. transport networks, and as a chamber we have of England. Marston, Stone and Swynnerton, Whitmore, been calling for more investment in local roads and Baldwins Gate and Madeley. The current rhetoric on improved capacity and public transport, to ensure that our urban areas increased connectivity has struggled to muster really see the benefits. We are also supporting calls support for HS2 from residents and businesses in for HS2 to connect Stoke-on-Trent to key urban Stoke-on-Trent and Staffordshire. HS2 is going to areas. be one of the the largest infrastructure projects undertaken in Europe and will have a significant Staffordshire Chambers' continues to support its direct impact on the relevant markets, particularly members through HS2, monitoring the progress in engineering and construction. Phase one alone of the Phase 2a through Parliament and hosting involves 140 miles of new infrastructure including discussions and roundtables with members and four new stations, with Phase 2a providing a key stakeholders at our Transport Forum. Our further 37 miles of infrastructure. I believe that members can get involved and stay updated to the HS2 is an opportunity for businesses of all shapes progress of HS2 through our Transport Forum. and sizes to start thinking about the business Chamber forums are not just meetings but a opportunities emerging from HS2. community of interested business people who This key infrastructure project will provide and come together to work to find solutions to shared release much-needed additional capacity for the problems and articulate issues facing Staffordshire UK’s rail network, freeing up space for more local companies. and intercity train services, and better east-west We host a number of sector forums including connectivity. All of which is crucial for supporting Transport, Planning, Employment & HR, Social trade, exporting, tourism and business investment. Value, Rural Affairs, International Trade, Digital It will also make it easier to connect businesses Economies and Energy and Utilities. with suppliers, consumers and skilled workers.

If you wish to learn more about the work of Staffordshire Chambers, relating to HS2 or how to get involved with our forums, call 01782 202222 or email Matthew directly at [email protected]

NEXT STOP FOR HS2 37. The success of the centre has allowed each of the aims to be achieved. The centre has run many THE courses, workshops, public lectures and careers UNIVERSITY OF events. Key highlights this academic year so far include: WOLVERHAMPTON • Over 220 students attending language courses CONTINUES ranging from German to Italian TO GROW ITS • 272 members of the local community attending PROVISION IN public lectures and events • Over 1600 visitors the using the centre to STAFFORD enquiring about events, courses and advice

The University will continue to develop its provision this year and is developing key partnerships with prominent local organisations such as the Gatehouse Theatre, Stafford Half Marathon, the Town Centre Partnership, It has been over a year since the University of Staffordshire Wildlife Trust, The Growth Hub and Wolverhampton opened its new town centre Stafford Chamber of Commerce. Learning Hub and what a busy period it has been. A new range of course and offers are being There is a new team in place, who all live within the developed for 2019 that will include professional WM RFCA builds and maintains relationships with Stafford area and recognise the importance of the and personal development, workshops focusing THE ARMED employers in the region by creating strategic University in the local community. on key business aspects such as marketing, IT and partnerships, by promoting the skills that Service

Cyber Security and a new range of under and post FORCES Leavers and Reservists can bring to your business The centre opened with three key aims; of graduate degree programmes. and by encouraging employers to cement this enhancing the university’s presence in Stafford COVENANT – partnership via the Armed Forces Covenant: and Staffordshire, providing information, advice 2019 is looking like it will be a very exciting year for a voluntary pledge which builds a two-way and guidance for students who are considering the University in Stafford. WHY YOU SHOULD relationship between business and defence. studying at the University, and increasing provision for local courses to meet local needs in Stafford For more information visit www.UWIS.co.uk or COMMIT TO As one of the MOD’s Regional Employer and Staffordshire. phone 01785 247622. Engagement Directors, Philip Sinclair’s role is to SHOWING YOUR engage with you. The country and its Armed Forces SUPPORT? need your support in a number of ways: • By publicly committing your support West Midland Reserve Forces & Cadets Association (WM RFCA) is one of 13 Associations based around • By striving to recognise the value that members the United Kingdom. Established by statute, they of the Armed Forces community can bring to your offer advice and support to the Defence Council business on behalf of the Reserve Forces and Cadets movement. In addition to this they also provide an • By recruiting from the Armed Forces talent pool, essential representative link between the military or indeed growing it from within forces and the local community, raising awareness of the benefits and skills gained through part-time • By developing your staff through Reserve military service. Service

Businesses strive to recruit applicants who can By supporting the Armed Forces in any or all of demonstrate good leadership and possess skills in these ways you are making a direct contribution to organisation, communication, problem-solving and the operational capability of our Defence and to its teamwork, as well as demonstrating a strong work issues, in a positive, and extremely valuable way. ethic. Service Leavers and Reservists have these If you would like to learn more, key personal attributes. Members of the Armed please contact Philip Sinclair at Forces are also trained in a variety of diverse [email protected] trades including engineers, electricians, drivers, chefs, HR specialists, communications operatives, and medics, which can help add value to your workforce.

THE ARMED FORCES COVERNANT 39. HOT OFF THE PRESS Although their current European Funded Project Q: Can you explain what kind of assistance this was coming to an end on 31 December 2018 the grant would pay for? BIC is pleased to announce that this project has A: Typical expenditure would include Patent or now been extended for another three years. Trade Mark Attorney Fees – we can’t pay towards Here are some answers to questions you may a Patent or a Trade Mark for example but we could have been thinking about as we interview the help with the fees for the advice these Attorneys BIC’s Deputy Chief Executive and SBIIS III Project give. It would also include the work done by Manager - Jackie Millward market research companies, product designers, software companies, legal entities, testing facilities Q: Jackie, this is great news for the BIC and etc – any external fees where a company has to pay Staffordshire but can you remind us what the for external advice. funding is for? A: As you said we have been running this project Q: Who exactly would be eligible for this grant? for three years and it has been a very successful A: Our grant is for Staffordshire based B2B project for us and so we are over the moon that (business to business activity) companies or new it will continue for another three years. We will start up companies with a new product idea be able to continue to offer business advice on which they would sell business to business. As Innovation within Staffordshire, run a number of this project is an extension, companies who have Self Development Workshops and Events focussing received funding from us in the last three years on Innovation and continue to offer our New would unfortunately be ineligible to apply. Product Development Grant. Q: How much money is available and how can Q: What will this grant be able to do for companies apply? Staffordshire businesses? A: The grant will be £5,000 and we would be able A: This grant can be used to help companies pay to give back to the companies 37% of their overall for external assistance to help them research, expenditure. To receive the full amount of £5,000 develop and launch to market a new product or the company’s eligible external consultancy fees service. We have helped 45 new products and would need to be £13,500. services in the last three years and look forward to helping to bring many more to market.

£5,000 Grant for New Product Development

This grant will help B2B Staffordshire businesses pay for external specialist advice to help research, develop or launch to market a new product or service.

Typical expenditure would include: Research & Development Fees - ICT Advice - Legal & Financial Market Research - IPR Fees - Project Management Product Design & Development - Product Launch The £5,000 Grant is based on 37% of the overall expenditure and all support must lead to the development of a new product or service.

£600,000 awarded locally 2016 - 2018 - can we help you in 2019?

Business Innovation Centre 01782 333798 [email protected] www.thebic.co.uk Studio 10 Sutherland Institute, Lightwood Rd, Longton, Stoke on Trent, ST3 4HY Future Finest is a vibrant network of the future leaders of Staffordshire's professional services organisations, providing networking, collaboration and continuing NOTE FROM professional development opportunities. SARAH As she enters her third and final year as Chair of Sarah continues, "We are also looking forward Finest, Sarah Da Silva, from Zebra Consultancy, is to establishing connections with the newly looking forward to what's ahead. formed Skills Hub, investigating what synergies exist with Platform and continuing to work with "Finest has grown steadily over the last two years," the Education and Skills Forum. We have a wide says Sarah. "We've welcomed a wide variety cross-section of knowledge and skills within our of new members and we're confident that our membership and that puts us in a great position to numbers will continue to grow as we champion the do our part in building the future of Staffordshire." professional services sector in Staffordshire." In addition to these proactive collaborations, Finest A particular focus for Finest in the coming year will will continue to provide its regular calendar of be collaborations with other organisations. "We events throughout the year, allowing its members already have plans in motion to further develop to connect with each other, to stay informed on our relationships with our two great universities, important local and national topics and to grow by Keele and Staffs. At Finest, we recognise the developing business, and social, relationships. value of developing and keeping talent locally and working with our Universities is a great way to help To find out more about finest, please visit this to happen." staffordshirechambers.co.uk/finest or email [email protected]

"We're confident that our numbers will continue to grow as we champion the professional services sector in FINEST EVENT DATES FOR FUTURE FINEST EVENT YOUR DIARY DATES FOR YOUR DIARY Staffordshire" 09.05.2019 Speed Networking 07.05.2019 Meet the Leader 16.05.2019 A Fresh Cup of Networking 12.06.2019 Me, Myself and I 23.05.2019 Learn from a Leader 09.07.2019 Become the next Head Honcho

For more information or to book your place, please call 01782 202222 or visit staffordshirechambers.co.uk/events

FUTURE FINEST 43. SYNECTICS SOLUTIONS MANAGING JOIN DIRECTORCAROL SHANAHANAT THE HUBB FOUNDATION LAUNCH NOW

THE HUBB FOUNDATION A charitable organisation which has been set up to Now, due to the overwhelming response to ‘Ay Up deliver a range of community projects across the Duck’, the Hubb Foundation has been established Potteries is going from strength-to-strength. to take support and community engagement to the next level. The Hubb Foundation is dedicated to improving BELONG. the lives of children and their families in Stoke-on- The Hubb Foundation will help to bring local Trent and has been founded by Carol Shanahan, communities together, work on their behalf and Managing Director of Burslem-based company ensure that social needs or lack of provision are CONNECT. Synectics Solutions. addressed.

Business and education representatives across the Synectics Solutions is a data solutions company SUCCEED. city have joined forces to become partners of the committed to ensuring that its corporate Hubb Foundation which was officially launched social responsibilities are rooted into the local at the Best Western Moat House Hotel, Etruria in community and Staffordshire Chambers is proud to We are the leading business support and February. have them as a Patron. networking group for Stoke, Stafford & Staffordshire Moorlands, and have been for The creation of the Hubb builds on successful Carol Shanahan said: “Being an integral part of over 200 years. projects which have been rolled out across the city the local community is key to us and establishing since 2017, delivered by the Port Vale Foundation the Hubb Foundation is helping us to engage with With an increasing number of members Trust in partnership with Synectics Solutions. families and community groups in Stoke-on-Trent across the county, we aim to provide you with who need our help and support the most.” all the help and support needed to help your One of these initiatives is the ‘Ay Up Duck’ project business to grow and prosper. which delivers free summer holiday sports sessions and healthy food to school children across the city For more information contact and supports parents who have little or no access us on 01782 202222 or visit to holiday activities. staffordshirechambers.co.uk

42. THE HUBB FOUNDATION ROYAL MARINE SWAPS THE MEMBERS NEWS FRONT-LINE FOR A NEW CAREER TALENT IN WEALTH MANAGEMENT New Chamber member Nick O’Sullivan MBE has Being part of a team becomes a subconscious become a Wealth Manager with the St. James’s behaviour when you’re in the Forces and you Place Partnership and offers advice on all aspects automatically put the team before self. Any other of financial, investment and retirement planning. approach fails to deliver what is required. I believe DAINS ANNOUNCES it’s the continuation of that mindset that will mean The former Major was awarded an MBE in 2016 for my focus is always what’s best for my clients. APPOINTMENT an international military exercise he planned and Dains LLP has appointed a new Business delivered in the Mojave Desert, in the U.S. “I’m thoroughly enjoying it. My eyes have been Development Director to its Stoke office. opened to the vibrancy and calibre of businesses Nick, who served in the forces for 13-years, Daran Harding has joined the team after more than in Staffordshire. In particular, I’m really looking retrained in London and has moved from Poole, 30 years’ experience in corporate banking across forward to helping business owners plan is based with his wife and daughter up to Weston. the Midlands and North West. on the lifestyle they wish to live and giving them the advice and tools to help them grow. After all, The 39-year-old said: “I absolutely love my new During his banking career, Daran has supported by helping businesses to grow and employ more career. It’s the best thing I’ve ever done. Don’t get clients with acquisitions, restructures and property people, they are in turn supporting more families me wrong my time in the Marines is something I will purchases in addition to working capital support and their communities. That’s something we can never forget. I’d be lying if I said I didn’t miss the alongside the funding of trading assets. all be proud of.” camaraderie. Ann Diggins, Office Partner at Dains Stoke, said: “Daran joins us during an exciting growth period in the region, as we see our staff members and client base increasing. Daran’s banking and funding expertise provides us with an additional advantage and broadens our capabilities in supporting our ACCOUNTANT existing client base and new clients. Daran is already out in the local marketplace sharing the GAINS HIGHEST STRATEGI EXPAND DUO STRENGTHENS firm’s passion for building strong relationships and adding client value.” MARKS A talented young Stoke-on-Trent Accountant has THEIR TEAM DIGITAL OFFERING gained national recognition after passing part of his The Strategi Solutions Group has appointed two Plinkfizz has added two new members to its team. taxation exams with the highest marks in the UK. new members to its team. Tina Patel and Brennah Lawton have joined the marketing company to help manage their growing FRESH TALENT Josh Draycott joined Geens Chartered Accountants Jonathan Nicholls has joined as Talent Resourcing client base. after his A-levels and has won the Kimmer Medal Executive to head up the company’s new GOES THE for the best paper in the Inheritance Tax, Trust and professional service. He brings with him a wealth With a background in digital and experience Estates section of the ATT (Association of Taxation of experience from the recruitment industry. marketing, Tina will lead digital marketing

EXTRA MILE Technicians) qualifications. strategies and Brennah has joined as a Graphic Two new directors have joined ExtraMile Richard Milward has also joined the company as HR Designer and will also focus on the digital side. Communications on the company’s board. James Hannah Sutcliffe, who only joined the Stoke firm Development Manager with more than 20 years’ Roberts and Amanda Brooke who have been last summer, has also passed her Level 3 AAT at experience working at Director level within the Brennah joined from a design agency where she working with the company for some time have distinction level. commercial sector. worked on websites, brand development and now become directors and shareholders in the design projects, interactive designs and more international digital marketing company. Geens’ Director, Karen Lowe, said: “Josh is part Richard said: "When I decided to make a career recently had a focus on augmented reality. of our Trust and Tax team and has been studying change to HR, I kept hearing about Wendy's work Chairman of ExtraMile, Nick Evans, said: “We’re his tax exams after already passing his AAT, and Strategi Solutions. For me, their culture, team Tina has almost 10 years’ experience in marketing exceptionally pleased that James and Amanda accountancy exams. 903 students sat the ATT spirit and ambitious growth plans helped make my and started her career at Walt Disney World in are joining us on the board of directors and as exams but just 73 selected the Inheritance Tax, decision to join such an exciting business." Florida where she worked in guest services and shareholders in the business. From our point Trust and Estates paper due to its complexity, with marketing. of view, this shows a massive affirmation that only three achieving distinctions. To come out on Jonathan added: "Having been aware of the ExtraMile is a company worth investing in. Both top is a remarkable achievement for Josh. work that the Strategi Solutions Group does for a Fiona Hawkins, Managing Director at Plinkfizz, said: James and Amanda bring with them incredibly number of years, I was eager to join the business at “It’s great to have our two new strategic hires in strong knowledge and experience and we now “Hannah joined us from a non-accountancy role. this exciting time." the business, bringing with them fresh ideas and a have four very different, but complementary, skill Her commitment to gaining industry qualifications real strong focus on digital.” sets which will be vital as ExtraMile continues its is matched by her work at Geens, where she has ambitious growth plans.” progressed very quickly.” MEMBERS NEWS TALENT 47. ASPIRE HOUSING CEO NAMED DRIVING BUSINESS THIRD MOST INFLUENTIAL FORWARD PERSON IN HOUSING James T Blakeman & Co Ltd has celebrated 65 Aspire Housing’s Chief Executive has been named Sinéad said: “I’m really surprised and honoured years in business with the help from a fantastic the third most influential person in housing, to be recognised in this way! It’s fantastic that team of drivers, supported by female logistics finishing above the Housing Minister and Mayor of the work of PlaceShapers and Aspire is seen as a experts, who together ensure that the show stays London in the national rankings. force for change. We strive to make a difference on the road. to people and communities here in North Sinéad Butters MBE has risen to third place in Staffordshire and through our PlaceShapers The company has five HGV vehicles and two rigid- the housing ‘Power Players’ rankings, which are national network, across the country. body Class Two vehicles that cover the length and published annually by leading sector magazine breadth of the UK. While it is an all-male team that 24Housing. As ever, it is always about the work of everyone sits behind the wheel, it is an all-female logistics else both PlaceShaper colleagues and Aspire team that keeps the many plates spinning to She’s been recognised for her local work as Group people that should really be recognised. I just lead ensure customers are kept happy. Chief Executive of Aspire Housing, as well as her both fantastic organisations, and I am lucky widespread influence as Chair of PlaceShapers – a to do so.” Jane Selman, Head of Human Resources, says: national network of more than 100 community- “Together they really are the Real Madrid of DUKES EXTEND based housing associations. logistics teams. Logistics and transport is still very ITS PREMISES much a man’s world, but women like Helen, Sharon Dukes Bailiffs has completed a large extension to and Sarah are literally helping to drive through its Dukes Court premises, including new meeting change. They are showing there is no reason for and training rooms. This development has women not to think about this area for their career allowed for the business to look at recruiting for a path and they can handle the job as well as any number of roles including call centres jobs, admin man.” support, a Human Resources Manager and mobile certificated Enforcement Agents.

Laura Naylor, Marketing Manager at Dukes Bailiffs, said: “Everyone that joins Dukes is viewed as part MEMBERS NEWS A 'CLEVER' of the extended family. It’s an exciting period of GROWTH AND SUCCESS growth at Dukes Bailiffs, we have just opened ACQUISITION an office in the centre of London where we’re MyCleverGroup has expanded its offering with recruiting for a digital marketing executive. We the acquisition of HCL Marketing (Harrison Carloss also celebrated our 25th year in business in 2018. “ Ltd). A SAUCY HCL is now operating from MyCleverGroup’s CELEBRATION headquarters on Festival Park to help its business- Staffordshire Sauce – a locally designed and 2-business offering grow. HCL is a full-service produced magazine focusing on the county’s creative marketing agency which, over the years, THE LEADERSHIP thriving food and drink scene, is increasing from has created a string of highly successful campaigns FRAMEWORK two to four issues per year. for clients including Dr. Martens and Evo-stik. The West Midlands Open College Network has partnered with The Governance Forum to create an Provoke Marketing & Design in Stone launched the MyCleverGroup’s CEO, Gareth Mobley, said: “HCL exciting and unique Leadership Framework Board publication last year and it’s gone from strength to is now in an ideal position to expand and offer its Game - 'The Leadership Framework - Seven steps to strength. wealth of marketing experience and extensive being an Effective Leader.’ services to new and existing clients. The agency’s Sauce Editor and Founder of Provoke, Daren Bach, working ethos and track record are a perfect fit The Board Game provides an interactive, team said: “The shift to a truly seasonal schedule will see with the values of MyCleverGroup as we grow based educational tool giving participants an a closer focus on the delicious produce available our own capabilites in assisting businesses with opportunity to perfect their leadership knowledge in Staffordshire at different times of the year, as marketing and end-to-end digitalisation. and behaviour. well as the dishes our talented local chefs come up with using this produce. It will also allow us “MyCleverGroup is expecting a flurry of further key This unique leadership training package has been to showcase even more of the fantastic people acquisitions and a number of key appointments developed in partnership with Dr Karl George MBE, behind Staffordshire’s flourishing food and drink over the next 12 months to fulfil its mission of the Managing Director of The Governance Forum, scene.” helping empower hundreds of businesses using the who works with boards and senior executives in latest technology.” the private, public and voluntary sectors.

MEMBERS NEWS GROWTH AND SUCCESS 49. INNOVATIVE SOLUTION TO WORKPLACE CANTEENS UNVEILED Totally Delicious, is fueling productivity across a “More than 90% of our normal menus will be wide range of industries by transforming sterile provided from these concessions. The focus is on staff rest areas with its very own canteen takeover. grilled, steamed or baked food for staff, it gives This concession concept aims to help feed the them healthier food options and simplifies the minds, bodies and souls of employees, resulting in kitchen investment needed. We we also offer a happier and healthier workforce. ‘graze and go’ with items such as coffees, drinks,

impulse snacks, sandwiches, baguettes. The result, Occupying around 15 square meters, the new is a healthier offering to staff and great value self-contained units offer everything from hot proposition to employers.” drinks and snacks to nutritious balanced meals. GLIDING AHEAD GEARING UP Concessions can be built within 72 hours and open The Totally Delicious team is helping clients to WITH EXPANSION FOR GROWTH within a working week. What’s more, operating enhance their staff welfare offering by creating a Swan Physio is expanding its services thanks to My Simple Mortgage has secured investment to costs roughly work out at the equivalent of only £1 separate 'recharge' area for staff downtime, which a £50,000 investment. The practice has doubled support ambitious expansion plans. per member of staff per day, while the neat design is incredibly important for staff retention and its clinical space to offer more services and more of the concessions reduce any loss of valuable productivity. As a result, clients say that they have appointments. In a little over a year, the size of the team has floorspace. found communication between their employees

doubled, to three mortgage and protection from all levels of their businesses increases As well as expanding their student training advisers and a paraplanner joining the team. The model is a great alternative for businesses who dramatically. programme, the cash injection means they’ve also The expanded team will allow the business to help have been put off by expensive fit out costs and been able to buy additional clinical equipment, as more people get a better deal on their mortgage disruptive commercial kitchen builds. It also allows Totally Delicious has already formed partnerships well as equipment for the gym. and if everything goes to plan, they will add more businesses to serve up quality food to their teams with local businesses, including KMF and mortgage and protection advisers to their team on site. Portmeirion, by building and operating catering Company owner and Lead Physiotherapist, Carys during 2019. services within factories, offices and contact Roberts, explained: “Our investment means we can Managing Director at Totally Delicious, Dominic centres. offer new treatments and expand our offering to Founder, James Adams, said: “We’re committed to Bowers, said: “This is an ideal, self-contained patients with complex needs who require complex being honest and open, and our customers value solution for businesses that are growing quickly. rehabilitation. the personal time and care we put into finding the Companies can expand rapidly, but then they have right deal for them and their circumstances. By to consider how best to look after their teams. This We pride ourselves on providing a holistic employing more people who share these values, solution gives them a speedy, adaptable and cost- approach so that our patients can get what they we’re optimistic that we can simplify the process effective solution, with quite often 50% less cost need under one roof.” for even more homeowners.” than traditional builds.

A NEW ADDITION STAFFORDSHIRE "The area was reclaimed for the National Garden Red Industries has bought waste management THE BIGGER Festival in the 1980s before being regenerated for A SeniorWOMEN Account Manager IN at Cloud TECH Computing, IT company, Environmental Resource Group (ERG), offices, shops and entertainment. The drone image Infrastructure and Security Specialists D2NA, has PICTURE offering a further step to expand and strengthen clearly shows how successful this regeneration has founded the Staffordshire Women in Tech Group A spectacular aerial photograph of Festival Park Red’s position as one of the UK’s leading been with buildings now extending into the Etruria (SWiT). has been donated to Staffordshire Chambers independent waste management businesses. of Commerce by professional Drone Pilot, Nigel Valley following recent developments close to the Woodcock. A500.” This acquisition includes ERG’s waste facilities in Lindsey Davis has launched it to engage with and Brownhill and Dudley, laboratory, offices, staff, empower women to share ideas and knowledge Nigel, of The Sky Cam North Staffordshire, teamed Steve of Graphix said: “I suggested we could and customer base. about technology and expand leadership and technology skills in the local area. up with print, design and signage specialists work with Nigel to come up with something that Graphix to cover a large expanse of wall at CEO and Founder of Red Industries, Adam Share, would have a real impact. The image has been Commerce House with the 3,975mm x 2,300mm said: “We are proud to incorporate ERG into our SWiT is a platform for networking which also printed on high-spec vinyl wallpaper with a matt image. business. It was clear from ongoing discussions provides mentoring opportunities for women at all finish to reduce reflection and glare. Our design levels of their careers. team ensured the artwork was to scale and it was that our companies are well matched and aligned Nigel said: “The photo clearly shows Commerce printed in a series of panels. Our signage team in terms of strategy, ethos, and focus for the House and the surrounding area of Festival Park. Lindsey said: “I am passionate about diversity then ensured it was installed effectively, placing future. It is fascinating to see how the expanse of office and want this group to provide greater visibility, each panel in place and cutting to size. The overall and retail buildings have grown on land that once The acquisition of ERG complements Red’s existing empowerment and ultimately thrive as we work effect is stunning and Staffordshire Chambers is housed Shelton Bar steelworks. waste management activities and secures more towards increasing the numbers in the sector. With thrilled with the result.” regional and national coverage in line with our a number of influential business women already on growth strategy.” board, I am thrilled to launch this network and look forward to seeing it grow.” MEMBERS NEWS GROWTH AND SUCCESS 51. STEELITE TEXTILE STRATEGI BENEFIT FROM WORKSHOPS GROW SOLUTION GROUP RAISE FUNDS FOR 'POSITIVE VIBES' Stafford Textile Designer, Jo Hill, has seen the Horizons Coaching held a positive well-being popularity of her sewing workshops 'free motion THE DOUGIE MAC session with ceramics manufacturer, Steelite. embroidery,' (where students learn to draw with HOSPICE their sewing machine.) grow. Strategi Solution Group Exceeds Their Target to The company, owned by Helen Dos Santos, Raise Funds for the Dougie Mac Hospice combines coaching with Neuro Linguistic During her workshops participants spend the day in Jo's custom-built studio creating items ranging The Strategi Solutions Group has smashed their Programming, hypnosis and the latest Alongside weekly bring a pound to work dress from textile pieces to bags and lamp shades. target to raise much needed funds for the Dougie developments of Time Line Therapy down days, cake sales and collecting money at techniques. Mac Hospice. Over the past 12 months, Jo has welcomed Uttoxeter Racecourse’s race days, the team put their baking skills to the test at a Strategi bake off Helen said: “We all lead busy lives, constantly students from various places across the UK They’ve chosen the Hospice as their nominated which was judged by David Webster, Dougie Mac’s connected to technology and are often including Scotland, Wales and the South-West. charity as so many of the team have experienced CEO and Jeanette McCartney, Director of Care. living at a 100mph pace. It has become more first-hand the incredible level of care and support Team members Lisa Clowes and Lauren Kay did important than ever that we have coping Jo said: "It's fantastic to know that people are that they provide. a sponsored skydive and Sarah Pye completed a strategies and a positive mindset to help us choosing to visit Staffordshire to attend my At the beginning of 2018 the company set coast to coast hike in which she walked 192 miles. through tough times, at home or at work. workshops. I always recommend staying in themselves an ambitious target of £5,000 and Working with Steelite International was an our lovely local B&Bs, for a real Staffordshire through the efforts and involvement of all the Strategi also encouraged their own clients to incredible experience. It was an honour to experience!" team the final total achieved has come in at £5,300. pledge their support through collaboratively coach such dedicated and passionate staff advertising on billboards within Newcastle-under- on how vital it is to switch off that negative Strategi’s appointed charity champion, Ange Lyme, with all profits being donated directly to the voice in our heads.” Hopwood has led and coordinated the team’s charity fund. fundraising efforts throughout the year. Ange Hopwood, Sales Manager and Charity Alongside weekly bring a pound to work dress Champion at the Strategi Solutions Group added: down days, cake sales and collecting money at “I’m incredibly proud of what the whole team Uttoxeter Racecourse’s race days, the team put at Strategi has achieved and the willingness of MEMBERS NEWS their baking skills to the test at a Strategi bake off everyone to really get involved to support a cause MAKING A DIFFERENCE which was judged by David Webster, Dougie Mac’s which is so close to my own heart. The team at the CEO and Jeanette McCartney, Director of Care. Dougie Mac provided an exceptional level of care Team members Lisa Clowes and Lauren Kay did to both my Mum and Mother-in-Law in the last a sponsored skydive and Sarah Pye completed a few weeks of their lives, to which I will be forever coast to coast hike in which she walked 192 miles. grateful.” PAYCARE COMPANY MANAGER FOUNDER UNLEASHES WILD SHORTLISTED IN SIDE IN THE KEEP A PIE OUT HIGHLIGHTING NATIONAL AWARDS FOR TMT FIRST HOMELESSNESS IN RAINFOREST To celebrate National Pie Day Newcastle based A former Royal Navy nurse has been shortlisted The Marketing and Partnerships Manager at TMT First has raised £160 for The Donna Louise ‘BIG SLEEP OUT’ in the prestigious British Ex-Forces in Business Leek United Building Society staff have taken part Wolverhampton based Paycare is travelling to Trust, selling 160 pies and donating another 40 to Awards. Lyndsey Marchant who founded Phoenix in Stoke City Community Trust’s ‘Big Sleep-Out at Brazil on a nine-day adventure, to raise £6,000 for a homeless charity. Customer Services Assistant, Occupational Health in 2007, will find out if she has the Bet 365 Stadium. the Midlands Air Ambulance Charity. Emily Glew Clair Beech, hosted the, ‘insPIEred,’ lunch thanks to scooped the Entrepreneur of the Year Award at a is swapping the comfort of her day job with the a generous donation from Wrights Pies. They braved freezing temperatures, in an outdoor glittering ceremony in London in May. Health Cash Plan provider for a trek through the sleepover to help highlight the plight of North rainforest, as well as canoeing along the Amazon’s Clair said: “I believe in the importance of giving The 39-year-old’s family run business provides all Staffordshire’s homeless and donate to local winding rivers, meeting an indigenous tribe and back to the local community, so when I spotted aspects of occupational health services including homeless charities. learning about the area’s history. National Pie Day was coming up, I immediately management referrals, and health checks and jumped at the chance and got in touch with Head of Branch Network, Simon Round, said: “As health promotions, to help staff stay healthy and Emily said: “ I’ve always been an outdoor person, Wrights Pies. They were incredibly generous, a mortgage lender, we help people to buy homes. in work. and a self-confessed thrill-seeker, and had come donating over 200 pies that allowed us to raise a By taking part in ‘The Big Sleep Out,’ we wanted across this challenge hosted by Midlands Air good chunk of money for a charity so close to my In twelve years, the company has gone from to help people for whom a home of their own and Ambulance Charity at an awards evening I’d heart.” strength to strength, winning national contracts, sadly sometimes even a roof over their heads – is attended on behalf of Paycare, which also supports very often out of reach.” the charity.” employing a team of 11 staff, increasing turnover and opening a new office in Burslem. MEMBERS NEWS MAKING A DIFFERENCE 53. Head of Literacy at the Academy, Tracy Hope, said:

AXAIR LITERACY “It’s important that the books we have engage the INITIATIVES students with interesting stories to capture their imagination whilst being relevant to both their Pupils at Ormiston Meridian Academy in Meir are reading age and their chronological age. This can "THE LET’S DO MENTORING SCHEME benefitting from new library books after teaming be challenging when there is a difference between up with a Newcastle company. the two ages and highlights the need for a broader Axair Fans have worked with the academy to help range of books. HAS GIVEN US THE CONFIDENCE stock the library shelves with new books to help “We have made great strides towards improving improve the reading ability of students, as part of the prospects for our young people in the last their commitment to the local community. WE DESPERATELY NEEDED TO few years, but we still have much to do and are As the school is situated in an area of economic relentless in our pursuit of the best for those in our deprivation, many students have reading ages care.” FOCUS OUR BUSINESS, WITH SPORTS below their actual age and the academy is striving to improve literacy levels. BRANDING AS AN OFFSHOOT AS

OPPOSED TO THE FULL FOCUS.

RICHARD WAS GREAT AT LISTENING

TO OUR PLANS AND ASKING THE

IMPORTANT QUESTIONS, ALLOWING

US TO BE BOLDER IN OUR APPROACH

TO ACCESSING FUNDING THROUGH

STAFFORDSHIRE CHAMBERS

OUR TRAINING AND TURNING OUR TALENT INTO

This year we have introduced over 30 new SUSTAINABLE GROWTH." courses designed specifically to fit the needs and requests from our members and Staffordshire businesses.

We believe that we have the right training available to suit businesses of all shapes and RUTH HESFORD, DIRECTOR AT TAILORED BRANDING sizes.

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