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VISIT . IT IS BEAUTIFUL

18-21 September THINGS TO DO IN ARMENIA

"But whatever may have been the destiny of the — and it has been bitter — whatever it may be in future, their country must ever be one of the most interesting on the globe… Armenian is the language to speak with …"

Lord George Gordon Byron VISIT ARMENIA. IT IS BEAUTIFUL

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5. Enjoy the beauty of the largest 8. Visit countless centuries-old THINGS lake in Armenia and the Cau- Christian monuments around casus region; one of the largest the country. TO DO IN ARMENIA freshwater high-altitude lakes in the world.

1. Enjoy the unique sounds of the 2. Taste incredible brandy and 6. Ride the longest non-stop revers- woodwind national musical in- the most delicious and sweet ible cable car in the world (5,752 strument - duduk. Duduk and fruits. meters) and enjoy the breathtak- its music were inscribed on the ing view of a 9th-century Tatev UNESCO Representative List of 3. Enjoy the well known Armenian monastery. the Intangible Cultural Heritage hospitality all over the country. of Humanity. 7. Enjoy the spectacular view of 4. Visit the world's oldest 6100 old the Mountain Ararat where Noah winery in Areni. landed his ark. VISIT ARMENIA. IT IS BEAUTIFUL

FACTS 9 ABOUT ARMENIA

9. Visit one of the world's richest 11. Explore Khachkars - Armenian depositories of medieval manu- "cross stones", which symbolism scripts and books - Matendaran, and craftsmanship are inscribed which holds a collection of nearly in the UNESCO list of Intangible 17,000 manuscripts and 30,000 Cultural Heritage. other documents.

10. Taste Lavash - Armenian flatbread, "Sacrifice: an inseparable part of Armenian history. I long for the day when which was included in the UN- I kiss the Armenian land, which has been warmed by the blood of so many ESCO Representative List of the victims." Intangible Cultural Heritage of Humanity. Pope John Paul II VISIT ARMENIA. IT IS BEAUTIFUL

FACTS ABOUT ARMENIA

Official language - Armenian

Ethnic groups - 97.9% Armenian / 1.3% / 0.5% Russian / 0.3% other

Religion - Armenian Apostolic Church Government - Semi-presidential republic Legislature - National Assembly Total Area - 29,743 km2 (11,484 sq mi ) Water (%) - 4.71

Population / 2011 census - 3,018,854 Total GDP (PPP) - $20.831 billion Currency - Dram (AMD) Time zone - UTC (UTC+4) Weather in September - Average 26° Calling code - +374 | ISO 3166 code - AM | Internet TLD - .am

Armenia is considered to be the cradle of civilization. There is ev- Armenia now occupies 1/10 of its historical territory. idence of an early civilization in Armenia in the Bronze Age and earlier, dating to about 4000 BC. is considered a national , and it's included in the school curriculum. Armenian team won gold medal in Chess Armenia was the first country in the world to adopt as Olympiad in 2006, 2008 and 2012. a state in 301 AD. Official language of Armenia is Armenian. Armenian has its own There are approximately 11 million Armenians worldwide, and unique script, the , invented in 405 AD by Mes- only 3 million reside in Armenia. rop Mashtots.

The capital of Armenia - was founded in 782 BC, making Yerevan was awarded to be the World Book Capital in 2012 by it 29 years older than Rome. UNESCO. VISIT ARMENIA. IT IS BEAUTIFUL

Arme-Shupria 1300-1190 BC Independence from Arsacid Dynasty Kingdom of the Traditional date 52-428 1198-1375 21 September 1991 2492 BC Orontid Dynasty 6th century BC

First Republic of Hayasa-Azzi Armenia declared 1500-1290 BC 28 May 1918 Info 2016 Yerevan 18-21 September 860-590 BC 885-1045 Kingdom of unioted under the 190 BC VISIT ARMENIA. IT IS BEAUTIFUL

ABOUT THE OFFICE OF FINANCIAL SYSTEM MEDIATOR

The FSM was established in January 24, 2009.

There are 26 people working in the office with the average age of 27. Yours truly, Piruz Sargsyan, The FSM has rich experience in organizing big conferences with participation of foreign guests and speakers (on average 140 par- Financial ticipants). System Mediator

The number of complaints examined by the Office has grown con- siderably and steadily since 2009. The year-on-year increase in the number of complaints undertaken by the FSM has averaged 130 to 150 percent.

The FSM develops and implements on-going consumer education projects.

In 2012 the World Bank conducted a diagnostic review of consum- Being the pioneer in the region, the FSM's experience was con- er protection and financial literacy in Armenia. The report stated: sidered valuable by the CIS countries; and the following meeting “At the same time, Armenia’s valuable experience with Mediator notes were recorded during the CIS Meeting of Inter-Agency Com- should be shared with other countries in Europe and mission for Consumer Protection held in Astana: and worldwide. The Mediator’s activities should serve as an exam- “To note the significance of the experience of the Republic of Arme- ple to other countries dealing with the issues of consumer protec- nia in introducing the ombudsman institution for the protection of tion and efforts should be made to improve the sharing of Arme- consumers of financial services, and to recommend it for use in the nian experience at the global level.” CIS Member States.” VISIT ARMENIA. IT IS BEAUTIFUL

12. Visit the world's oldest astronom- ical observatory and listen to the whistling sounds made by "Speak- ing Stones"! Office of Financial System Mediator "Elite Plaza" Business Center 7th floor 15 M. Khorenatsi street, 0010 Yerevan, Armenia Tel. (+374) 60 70-11-11 Fax (+374) 10 58-24-21

www.fsm.am Email: [email protected]

www.info2016.am The website will be available from January 2016.