Useful information & telephone numbers

Police The Federal Police can be reached on phone no. +32 2 709 66 66.

Medical emergency service Contact any member of staff at the airport. A doctor and a nurse are available 24/7. Tel. +32 2 753 63 63

Restrictions • Smoking is strictly prohibited at Airport. • Only assistance dogs and animals that travel with you are allowed in the terminal.

Environmental protection This brochure has been printed with vegetal inks, on wood-free and chlorine-free bleached paper. Help protect the environment: to facilitate recycling, sort this brochure properly when it is of no further use to you.

FREE Welcome

www.brusselsairport.be www.brusselsairport.be Responsible editor: Jan der Van Cruysse, , BE-1930 - Subject to changes without notice - July 2007 - 2nd edition. BBC: design and production. Information Accessibility

The Brussels Airport Company Car  Brussels Airport, BE-1930 Zaventem From the road follow the signs  Zaventem/ Tel. +32 2 753 42 00 - Fax +32 2 753 42 50 Brussel Nationaal. [email protected] At Brussels Airport finding a parking space is easy. All year round we offer a range of parking products tailored to the needs General flight information of each customer. The parking offer includes short-term and • From tel. 0900/70 000 (€ 0,45/minute) long-term parking as well as special parking services such as VIP • From abroad tel. +32 2 753 77 53 parking or extra secure parking. Most car parks provide dedicated parking spaces for the disabled. On the departure and arrival curbs dedicated spaces are provided Information desk where the disabled can park for a short while. The Brussels Airport information desk is located centrally in the departures hall. Information about departing and arriving Car parks at walking distance flights can be found on the flight information board and the Within walking distance from the passenger terminal no less display screens in the departures and arrivals halls and in most than 10,600 spaces are available 24/7. airport restaurants. • Less than 3 hours: Express Park. Fee: € 2,20 per 30 min. • Short term (1 to 3 days): Front Parks 1, 2 & 3. The 3 Front Parks (P1, P2, P3) are located opposite the passenger termi- Internet nal and are very convenient for a parking duration of up to 3 days. On www.brusselsairport.be you will find information about the Fees: max. € 3.40 per hour & max. € 20 per day. departure and arrival times of all flights, as well as the many Access height: 2,10 m; P2: 1,90m; P3: 2,10 m. shops, bars, restaurants and services at Brussels Airport. • Long term (>3 days): Front Parks 2 & 3 Additionally you will find information about the companies that As from the third day a reduced daily fee applies in Front Parks P2 and P3. offer passenger and cargo services at Brussels Airport. The website Fee: max. € 15 per day. gives an overview of the many destinations you can reach from Brussels Airport, together with practical tips and a selection of Promotions (weekend & week stays) travel destinations and accommodation possibilities. Brussels Airport regularly offers promotions on one of the 3 Front Parks. More information is available on www.brusselsairport.be. In Teletext the left-hand menu select “Parking and transport”, then “Parking”. Flight information is available on the Teletext pages of the Belgian national TV channels VRT Teletext: • Arrivals: page 380 8@IGFIKK Within seconds you will receive a text message with the latest 8@IGFIKK

2 3 Accessibility Accessibility

Secure parking Bus • Lock Park. Reservation tel. +32 2 715 21 28. Fee: € 30 for day 1 The bus station is located at level 0 and can be reached via (insurance and night surveillance incl.). € 15 for any additional escalators and elevators days. • Security Long Term Parking. Reservation tel. +32 2 715 71 66. • De Lijn Info +32 70 22 02 00 - www.delijn.be Fee: € 94 for min. 7 days. Additional days at € 13 per day. • VIP parking. Reservation tel. +32 2 715 21 23. Fee: € 37 for day 1 • MIVB/STIB +32 2 515 20 00 - www.stib.irisnet.be (insurance and valet service incl.). • Airport Express +32 52 33 40 00 Remote car park with efficient shuttle service Q-Park Car Hotel is located at the other side of the airport and Bus number/ Travel Services can be reached via motorway E19, exit -Brucargo. Destination name time per Days A free shuttle service runs every 10 minutes between the Q-Park hour Car Hotel and the passenger terminal. Antwerp Antwerp Airport Express 50 min 1 1 2 3 4 5 6 7 Fee: € 13 per day (from 00:00 till 23:59). € 12 per day as from day 7. Brucargo 272, 820, 821, 830 10 min 2 - 4 1 2 3 4 5 6 7 Reservations can be made up till 48 hours in advance (late Brussels North 272 45 min 2 - 4 1 2 3 4 5 6 7 bookings are subject to a late booking rate): EU - NATO Airport Line 12 25 min (EU) • Tel. +32 2 753 01 10 6 min (NATO) 1 – 4 1 2 3 4 5 6 7 • [email protected] 272 35 min 1 - 2 1 2 3 4 5 • www.carhotel.be AZ – VUB 820 50 min 2 1 2 3 4 5 - 282 20 min 2 - 4 1 2 3 4 5 6 7 Payment method 282 60 min 2 - 3 1 2 3 4 5 6 7 All the ticket machines in the car parks at the airport accept cash or the major credit cards (Visa, Eurocard, American Express, - Groenendaal 830 60 min 1 – 2 1 2 3 4 5 6 7 Diners Club). Q-Park Car Hotel accepts all major credit cards Roodebeek - 359 20 min 1 1 2 3 4 5 6 7 (Visa, Eurocard, American Express, Diners Club). Vilvoorde Station 281, 820, 821 18 - 25 min 2 - 4 1 2 3 4 5 6 7 Wolvertem - 821 45 min 1 – 2 1 2 3 4 5 6 7 Car rental & return Zaventem Station 820, 821 5 min 2 – 4 1 2 3 4 5 6 7 Several car rental companies have a desk in the arrivals hall: • Avis: tel. +32 2 720 09 44 normal schedule limited schedule • Europcar: tel. +32 2 721 05 92 • Hertz: tel. +32 2 720 60 44 De Lijn Bus 821 Merchtem - - Vilvoorde - Zaventem • National Car Rental: tel. +32 2 753 20 60 De Lijn Bus 820 Jette AZ VUB - Vilvoorde - Zaventem • Sixt: tel. +32 2 753 25 60 (no service on Sat & Sun) De Lijn Bus 830 Groenendaal - Overijse - Zaventem - Machelen, For returning your rental car, follow the access road to Brussels Brucargo Airport, direction Front Park 1. The procedure for returning your De Lijn Bus 281 Vilvoorde Station - Zaventem car will take at most 10 minutes. (no service on Sat & Sun) De Lijn Bus 282 Mechelen - Vilvoorde - Diegem - Zaventem Petrol stations De Lijn Bus 359 Zaventem - Roodebeek (Underground access) On the exit road from Brussels Airport as well as on Brucargo, De Lijn Bus 272 Brussels North - Keiberg - Zaventem - Brucargo - you will find a Shell self-service petrol station. Haacht Bancontact/Mister Cash card holders can fill up around the MIVB-STIB clock. Airport lijn 12 NATO - EU Airport Express Antwerp (Keyserlei & Crowne Plaza from 5:30 am to 11:00 pm) 4 5 Accessibility Baggage

Motorbikes Baggage allowances Free camera-monitored parking facilities are available at the Airlines limit the amount of baggage you can take with you coach park P15a on level 0 for motorbikes, mopeds and bicycles. (the number of suitcases, weight and size). If you exceed these limits, extra charges may apply. Taxis Please note that a single piece of baggage may never weigh more than 32 kg. Taxis are permanently available in front of the arrivals hall. The average fare from Brussels Airport to downtown Brussels is € 35. Always take a taxi with a yellow/blue licence emblem. Hand baggage You may take only one piece of hand baggage into the cabin Wheelchair users can reserve a taxi with Hendriks: which must fit into the overhead baggage compartments. • Tel. +32 2 752 98 00 In addition you may usually take a handbag, Travel Value and • www.hendriks.be Tax Free goods, a camera etc. Some electrical devices, such as mobile phones may be taken on board, but their use in the Limousine service aircraft cabin is often restricted. Airport Forum provides limousine services. Tips Tel. +32 2 714 07 70 • Always keep your baggage and hand baggage within eyesight and see to it that they are labelled both on the inside and Train outside with your name and address. The train station of Brussels Airport is located on level -1. • Make sure fragile items are securely wrapped. • Make sure to carry valuables, photo and film equipment and The Brussels Airport Express runs up to 4 times an hour to important documents in your hand baggage. Brussels-North, Brussels-Central and Brussels-Midi station. From these stations, you can connect to any other city in Prohibited items, liquids and gels Belgium. The trip to the city centre takes less than 20 minutes. According to aviation regulations certain objects are prohibited A one-way ticket in second class costs € 2.80 (€ 4.30 in first on board (e.g. weapons and dangerous products). Other items class). Brussels Airport offers direct train services to Ghent/ that are carried in the hand luggage and/or in the hold luggage De Panne, /, Mons/Quévy. may be subject to restrictions.

For more information please contact NMBS/SNCB: The following items are NOT allowed as hand luggage and will • Tel. +32 2 753 24 40 be confiscated by the screening agent. However you are • www.b-rail.be allowed to carry them in your hold luggage: • handcuffs, pointed weapons, ski sticks, sharp walking sticks, gasses, shock absorbers,... • liquids and gels (e.g. drinks, perfumes, creams, toothpaste, syrups, …). You are allowed to carry them in the hand luggage if you have bought them in one of the airport shops or bars beyond the security checkpoint.

Further information can be found on www.brusselsairport.be under ‘travellers info’ – ‘luggage info’.

6 7 Baggage Lost & found

Baggage lockers Lost & found objects left on board Baggage lockers for small baggage For baggage and objects you would have lost on board, please • Lockers are located on level 0 (bus station) on the left when contact the handling agent or airline: leaving the terminal building. The use of the lockers costs € 7.50 per 24 hours. • Aviapartner (tel. +32 2 723 03 11) • Lockers are also available on level 0 and 1 in the shopping • Flightcare (tel. +32 2 788 30 61) area of Pier A. The use of these small lockers costs € 5 per • American Airlines (tel. +32 2 753 20 66) 24 hours. You can also rent one for a shorter period at a fee • United (tel. +32 2 753 26 80) of € 1 for 30 min, € 2 for 1 hour and € 3 for 2 hours. • (tel. +32 2 723 30 52)

Baggage lockers for oversized baggage Lost, found & refused objects in the terminal Lockers are located on level 0 (bus station level) on the left For objects lost or found in the terminal, please refer to the Lost when leaving the terminal building. The storage of oversized & Found desk in the arrivals hall, level 2. Objects refused or items costs € 7.50 per 24 hours for 3 pieces. For each additional confiscated at the security control, can be returned under strict piece an additional € 2.50 is charged. conditions and after payment of an administrative fee.

For more information • For further details: The Brussels Airport Company • Tel. +32 2 753 3013 Tel. +32 2 753 68 20, Monday to Friday from 8 am till 4.15 pm • A free interphone is available in the area of the baggage lockers

Trolleys Free baggage trolleys are available in the terminal. After use, please return them to one of the designated points.

Porters Porters are available to take your luggage from the car to the check-in counter or from the baggage reclaim area to your car. This service is also available to and from the train station.

Fee per passenger: € 2.50 per baggage per passenger.

For group fees please contact: • Brussels Airport information desk in the departure hall • www.brusselsairport.be • Tel. +32 2 753 41 17

8 9 Special care and assistance Special care and assistance

Passengers needing special assistance Special meals during the flight Passengers with small children, visually or hearing-impaired Special meals (for medical, religious or other reasons) can persons, elderly persons, wheelchair users, patients in need of usually be provided on board. Please specify your requirements special care (oxygen, etc...) may apply for special assistance at when booking your flight. Baby food and children’s menus can the airport. also be provided.

Always inform your airline or Airport Caddy that you need Prescriptions and vaccinations assistance at least 48 hours prior to your flight. Make sure you have enough prescription medicines with you • Tel. +32 2 753 22 12 and that you have a copy of your prescriptions. Always carry • [email protected] these in your hand baggage. Vaccination certificates may be • www.airportcaddy.be required for your journey. Check with your airline or travel agent. Check with your doctor if you have any doubts about your abil- ity to fly. It is also recommended to advise your airline about your medical condition.

Unaccompanied minors Most airlines accept unaccompanied minors. These enjoy a Check-in specific and individual assistance. Strict conditions apply. Please check with your airline and always expressly mention this when making the reservation.

Pregnancy Departure times Usually airlines refuse to carry pregnant passengers after their You should arrive at Brussels Airport well ahead of your flight 36th week of pregnancy. A medical certificate is required after departure time to allow for pre-boarding procedures. Check-in the 28th week – for some airlines already after the 24th week. times will be communicated when you make your reservation. The time indicated on your ticket is the time the aircraft is Babies scheduled to leave the gate. You need to specify the fact that you are travelling with babies Please allow the following times for: or small children when booking your flight, as some airlines • Flights inside Europe: be at Brussels Airport at least 1 hour limit the number of babies on their flights. Some airlines in advance. provide special seats or cots for children under the age of 2. • Flights outside Europe: be at Brussels Airport at least 2 hours Baby-changing facilities are available at Brussels Airport (see in advance. map). For heating up baby food, you can find what you need • Flights to the USA: please check with you travel agent or in several restaurants at Brussels Airport: Wingtips, Brussels airline. Plaza, Milestone en Brussels Café. • For charter flights: please check with you travel agent or tour operator.

Check-in desks These are located in the departures hall. The large flight infor- mation boards in the departures hall indicate the appropriate check-in row for each flight.

10 11 Check-in Shops, bars and restaurants

Passport & Visa Opening times Your airline will verify the validity of your passport or visa when From 30 minutes before the first flight until 15 minutes before you check in. If your documents are not valid, you will not be the last flight at least one restaurant/bar and one retail outlet allowed to board the plane. Keep in mind that the delivery of for alcohol, tobacco, perfumes,... will be open. a passport or visa may take several days, if not weeks. Submit your application well in advance. Children also need valid docu- Tax Free & Travel Value ments with proof of identity. Please check with your airline or travel agent. Passengers travelling to a final destination within the European Union: Austria • Belgium • Cyprus • Czech Republic • Denmark • Estonia • Finland • (and Monaco) • Germany • Greece Customs • Hungary • Ireland • • Latvia • Lithuania • Luxembourg • All passengers may be checked by customs agents. Their offices Malta • The • Poland • Portugal (incl. the Azores are located in the departures hall. and Madeira) • Slovakia • Slovenia • • Sweden • United Kingdom (incl. Isle of Man) benefit from the advantageous Travel Security controls Value prices. These prices are the same as Tax Free, except for a number of products including spirits and tobacco, which are Registered baggage and hand baggage are subject to pre-boarding sold at Belgian downtown retail prices. security checks and X-ray screenings. These screenings are harmless to film/video equipment or electronic devices. Passengers travelling to a final destination outside the European Union benefit fromTax Free prices. Lounges Several airlines have their own lounges that are open to First Your boarding pass is proof of your destination. You will need to and Business class passengers. The lounges are all located in show it at the cash desk. the transit area.

Animals Only dogs and cats may travel as registered baggage, provided they are carried in an approved animal container. Always check with your airline. For some animals a certificate is needed. Check with your veterinarian.

12 13 On arrival On arrival

Arriving baggage Hotels The registered baggage from all flights arrives in the baggage The Sheraton Hotel is located opposite the passenger terminal reclaim area. Information screens indicate the baggage carousel and is the only hotel on the airport premises. In the vicinity of for each incoming flight. the airport you will find a range of 16 hotels in various price categories. Most hotels offer a free shuttle service (*). Hotel The handling agents see to it that your baggage is made available shuttles leave from the airport coach park (level 0). All other as quickly as possible on the baggage carousel in the baggage hotels can easily be reached by cab or by public transport. reclaim. The television screens above the carousels advise you on the status of the baggage: Hotels Telephone Sheraton Brussels Airport Hotel +32 2 710 80 00 the baggage from you flight is on its way to the Belson Hotel Brussels Airport * +32 2 708 31 00 conveyor belt Best Western Hotel Axis * +32 2 759 30 33 * +32 2 337 08 08 the last available baggage from you flight has been Courtyard by Marriott Brussels delivered on the belt Crown Plaza Brussels Airport * +32 2 416 33 33 Etap Hotel Brussels Airport +32 2 709 55 90 If your baggage is not on the conveyor belt, please check with Formule 1 Brussels Airport +32 2 725 69 00 the handling agents or one of the airlines that have a desk in Holiday Inn Brussels Airport * +32 2 720 58 65 the baggage reclaim area: Holiday Inn Express * +32 2 725 33 80 Hotel Campanile Vilvoorde +32 2 253 97 67 • Flightcare (tel. +32 2 723 60 11) Hotel Campanile Zaventem +32 2 720 98 62 • Aviapartner (tel. +32 2 723 07 07) Hotel Ibis Brussels Airport * +32 2 725 43 21 • American Airlines (tel. +32 2 753 20 66) Hotel Mercure Brussels Airport * +32 2 726 73 35 • United (tel. +32 2 753 26 80) • Brussels Airlines (tel. +32 2 723 30 52) Hotel Sofitel Brussels Airport * +32 2 713 66 66 NH Brussels Airport Hotel * +32 2 203 92 52 Novotel Brussels Airport * +32 2 725 30 50 Thon Hotel Brussels Airport * +32 2 721 77 77

Tourist information For tourist information please go to the “Tourist info” desk in the arrivals hall or visit the following websites:

• Tourism & Brussels: www.visitflanders.com • Tourism Promotion Office for & Brussels: www.opt.be

14 15 Shops, restaurants, bars & services Shops, restaurants, bars & services

Shops 009 The Small Alligators of Switzerland Toys & gifts 012 Pharmacy 020 Davidt Hair Line Hairdresser 031 General Store Gifts, press & books 034 Candy’s Corner Candy 035 Airport Shop Travel accessories & souvenirs Services WI 036FI Relay Press & books 006 Places of worship and meditation 038 Sky Shops Beverages, tobacco & chocolates 011 Kiddieland Amusement 040 Gautam Diamonds & jewelry 012 Pharmacy 041 Tie Rack Ties & scarves 017 Kiddieland Amusement WI 042 Sky Shops Jewelry & watches 018FI Art@the Airport Exhibit 044 Last Minute Shop Alcohol, tobacco, perfumes & confectionery 021 Connections Travel agency 046 Last Minute Shop Alcohol, tobacco, perfumes & confectionery 022 Randstad Temping agency 048 For Leaders Only Electronics & CD’s 024 Photo booth 049 Gobelins Art Belgian Lace & tapestry 026 Regus Skyport Meeting Centre Meeting rooms 051 The Chocolate Company Chocolate 029 Internet Center 052 Sky Shops Fashion & leather goods 053 For Leaders Only Electronics & CD’s 032 Kiddieland Amusement 054 Airport Shopping Jewelry 037 Travelex Bureau de change 055 Sky Shops Perfumes, fashion & sunglasses 050 Travelex Bureau de change 056 Gautam Multi Branded Shoes Shoes & fashion 058 Federal Police 095 Relay / Hub Convenience Press & books, food 060 Luggage wrapping and insurance Baggage services 096 Flowerkiosk Flowers 061 Photo booth 110 Sky Shops Alcohol & tobacco 072 Sixt Car rental 112 The Chocolate Company Chocolate 073 National Car Rental Car rental 114 Gobelins Art Belgian Lace & tapestry 075 Europcar Car rental 115 Sky Shops Press & Photography 076 Avis Car rental 116 Gourmet’s Corner Delicatessen 077 Hertz Belgium Car rental 118 Delvaux Leather goods 078 Lost & Found (terminal) Lost & found objects 119 Tie Rack Ties & scarves, bags & suitcases 079 Airport Forum Business & welcome services 121 Sky Shops Watches, fashion & leather goods 081 De Post Post office 122 For Leaders Only Electronics & CD’s 082 Travelex Bureau de change 123 Sky Shops Perfumes, cosmetics & sunglasses 083 Customs 125 Gautam Diamonds & jewelry 084 Federal Police 130 Bookshop Books 085 Event Counter 131 Hermès Fashion 133 Sky Shops Alcohol, tobacco, perfumes & confectionery 086 United Baggage services 135 Last Minute Shop Alcohol, tobacco, perfumes & confectionery 087 American Airlines Baggage services 138 Gautam Multi Branded Shoes Shoes 088 Brussels Airlines Baggage services 139 Kid’s Planet Toys & gifts 089 Aviapartner Baggage services 090 Flightcare Baggage services Restaurants & bars 092 Kiddieland Amusement 094 Photo booth 001 Wingtips 059 Sky Hall 097 Meeting point 002 Brussels Plaza 070 Vending Corner 098 Travelex Bureau de change 005 Trattoria 091 Quick Quality Burger Restaurant 099 Info Tourism Tourist info 014 Brussels Café 093 Stella Artois Café 101 Security Refused objects 015 Pilot Club 100 Java Coffee 023 Pizza Hut Express 111 Pizza Hut Express 102 Communication & Internet Center Internet, telephony, mobile phones (sale, hire) 025 Provencette 117 News Café 103 Train tickets 113 Internet Center 027WI Grabandfly 120 Seafood Island 030FI Leffe Bar 126 Milestone 124 Baggage lockers 033 Flying Tigers 128 Trattoria 136 Federal Police 039 Seafood & Wine Bar 129 Belgian Beer Café 137 Customs 043-045 Coffee Corner 132 Wine & Tapas Bar 145 Internet Center 047 Vending Corner 134 Corner Café 146 Baggage lockers 16 057 Coffee Corner 138 Grabandfly 147 Places of worship and meditation 17 147 GATES B01-B40

wi fi GATES A40-A72 134 A60 135 2 GATES B91-B98 1 47 A59 11 9 wi 46 fi 12 15 14 5 LEVEL 2 LEVEL 4 17 18 45 20 22 6 21 24 23 26 25 wi 48 wi fi fi 138 44

137 136 133 43 138 27 132 139 31 131 29 30 wi 130 129 145 40 42 fi LEVEL 1 146 41 128 39 TO GATES A 38 49 126 51 50 33 36 52 37 53 35 54 55 32 34 56 GATES A30-A39 60

LEVEL 3 DEPARTURES wi 61 fi 121 122 123 119 118 120 125 124 LEVEL 0 58 117  57 112 116 113 110 115 114 111

84 83 59

82 70 78 LEVEL -1 72 73 79 75 81 76 77 86 85 102 LEVEL 2 ARRIVALS 101 87 100 88 99 98 97 90 95 94

93b 93a 91 89

LEVEL 0 BUSES 92 Tickets and airline services Airline lounges

WI FI Wireless Internet Access Zone Check-in 103 LEVEL -1 RAILWAY STATION Baggage reclaim area