Useful information & telephone numbers Police The Federal Police can be reached on phone no. +32 2 709 66 66. Medical emergency service Contact any member of staff at the airport. A doctor and a nurse are available 24/7. Tel. +32 2 753 63 63 Restrictions • Smoking is strictly prohibited at Brussels Airport. • Only assistance dogs and animals that travel with you are allowed in the terminal. Environmental protection This brochure has been printed with vegetal inks, on wood-free and chlorine-free bleached paper. Help protect the environment: to facilitate recycling, sort this brochure properly when it is of no further use to you. FREE Welcome www.brusselsairport.be www.brusselsairport.be Responsible editor: Jan der Van Cruysse, Brussels Airport, Zaventem BE-1930 - Subject to changes without notice - July 2007 - 2nd edition. BBC: design and production. Information Accessibility The Brussels Airport Company Car Brussels Airport, BE-1930 Zaventem From the Brussels ring road follow the signs Zaventem/ Tel. +32 2 753 42 00 - Fax +32 2 753 42 50 Brussel Nationaal. [email protected] At Brussels Airport finding a parking space is easy. All year round we offer a range of parking products tailored to the needs General flight information of each customer. The parking offer includes short-term and • From Belgium tel. 0900/70 000 (€ 0,45/minute) long-term parking as well as special parking services such as VIP • From abroad tel. +32 2 753 77 53 parking or extra secure parking. Most car parks provide dedicated parking spaces for the disabled. On the departure and arrival curbs dedicated spaces are provided Information desk where the disabled can park for a short while. The Brussels Airport information desk is located centrally in the departures hall. Information about departing and arriving Car parks at walking distance flights can be found on the flight information board and the Within walking distance from the passenger terminal no less display screens in the departures and arrivals halls and in most than 10,600 spaces are available 24/7. airport restaurants. • Less than 3 hours: Express Park. Fee: € 2,20 per 30 min. • Short term (1 to 3 days): Front Parks 1, 2 & 3. The 3 Front Parks (P1, P2, P3) are located opposite the passenger termi- Internet nal and are very convenient for a parking duration of up to 3 days. On www.brusselsairport.be you will find information about the Fees: max. € 3.40 per hour & max. € 20 per day. departure and arrival times of all flights, as well as the many Access height: 2,10 m; P2: 1,90m; P3: 2,10 m. shops, bars, restaurants and services at Brussels Airport. • Long term (>3 days): Front Parks 2 & 3 Additionally you will find information about the companies that As from the third day a reduced daily fee applies in Front Parks P2 and P3. offer passenger and cargo services at Brussels Airport. The website Fee: max. € 15 per day. gives an overview of the many destinations you can reach from Brussels Airport, together with practical tips and a selection of Promotions (weekend & week stays) travel destinations and accommodation possibilities. Brussels Airport regularly offers promotions on one of the 3 Front Parks. More information is available on www.brusselsairport.be. In Teletext the left-hand menu select “Parking and transport”, then “Parking”. Flight information is available on the Teletext pages of the Belgian national TV channels VRT Teletext: • Arrivals: page 380 8@IGFIKK<ID@E8C • Departures: page 381 or RTBF Teletext: • Arrivals: page 597 =IFEKG8IB) • Departures: page 598 =IFEKG8IB* SMS 3880 Flight information on your mobile phone (€ 0.50 per message) =IFEKG8IB( • Departure: Type flight number (e.g. ABC1234) send to 3880 8::<JJKF=IFEKG8IB) • Arrival: Type flight number followed by a blank and the letter “A” 8::<JJKF=IFEKG8IB( =IFEKG8IB* send to 3880 I<EK$8$:8IG8IB@E> Within seconds you will receive a text message with the latest 8@IGFIKK<ID@E8C flight information. 2 3 Accessibility Accessibility Secure parking Bus • Lock Park. Reservation tel. +32 2 715 21 28. Fee: € 30 for day 1 The bus station is located at level 0 and can be reached via (insurance and night surveillance incl.). € 15 for any additional escalators and elevators days. • Security Long Term Parking. Reservation tel. +32 2 715 71 66. • De Lijn Info +32 70 22 02 00 - www.delijn.be Fee: € 94 for min. 7 days. Additional days at € 13 per day. • VIP parking. Reservation tel. +32 2 715 21 23. Fee: € 37 for day 1 • MIVB/STIB +32 2 515 20 00 - www.stib.irisnet.be (insurance and valet service incl.). • Antwerp Airport Express +32 52 33 40 00 Remote car park with efficient shuttle service Q-Park Car Hotel is located at the other side of the airport and Bus number/ Travel Services can be reached via motorway E19, exit Vilvoorde-Brucargo. Destination name time per Days A free shuttle service runs every 10 minutes between the Q-Park hour Car Hotel and the passenger terminal. Antwerp Antwerp Airport Express 50 min 1 1 2 3 4 5 6 7 Fee: € 13 per day (from 00:00 till 23:59). € 12 per day as from day 7. Brucargo 272, 820, 821, 830 10 min 2 - 4 1 2 3 4 5 6 7 Reservations can be made up till 48 hours in advance (late Brussels North 272 45 min 2 - 4 1 2 3 4 5 6 7 bookings are subject to a late booking rate): EU - NATO Airport Line 12 25 min (EU) • Tel. +32 2 753 01 10 6 min (NATO) 1 – 4 1 2 3 4 5 6 7 • [email protected] Haacht 272 35 min 1 - 2 1 2 3 4 5 • www.carhotel.be Jette AZ – VUB 820 50 min 2 1 2 3 4 5 Machelen - Diegem 282 20 min 2 - 4 1 2 3 4 5 6 7 Payment method Mechelen 282 60 min 2 - 3 1 2 3 4 5 6 7 All the ticket machines in the car parks at the airport accept cash or the major credit cards (Visa, Eurocard, American Express, Overijse - Groenendaal 830 60 min 1 – 2 1 2 3 4 5 6 7 Diners Club). Q-Park Car Hotel accepts all major credit cards Roodebeek - Woluwe 359 20 min 1 1 2 3 4 5 6 7 (Visa, Eurocard, American Express, Diners Club). Vilvoorde Station 281, 820, 821 18 - 25 min 2 - 4 1 2 3 4 5 6 7 Wolvertem - Merchtem 821 45 min 1 – 2 1 2 3 4 5 6 7 Car rental & return Zaventem Station 820, 821 5 min 2 – 4 1 2 3 4 5 6 7 Several car rental companies have a desk in the arrivals hall: • Avis: tel. +32 2 720 09 44 normal schedule limited schedule • Europcar: tel. +32 2 721 05 92 • Hertz: tel. +32 2 720 60 44 De Lijn Bus 821 Merchtem - Grimbergen - Vilvoorde - Zaventem • National Car Rental: tel. +32 2 753 20 60 De Lijn Bus 820 Jette AZ VUB - Vilvoorde - Zaventem • Sixt: tel. +32 2 753 25 60 (no service on Sat & Sun) De Lijn Bus 830 Groenendaal - Overijse - Zaventem - Machelen, For returning your rental car, follow the access road to Brussels Brucargo Airport, direction Front Park 1. The procedure for returning your De Lijn Bus 281 Vilvoorde Station - Zaventem car will take at most 10 minutes. (no service on Sat & Sun) De Lijn Bus 282 Mechelen - Vilvoorde - Diegem - Zaventem Petrol stations De Lijn Bus 359 Zaventem - Roodebeek (Underground access) On the exit road from Brussels Airport as well as on Brucargo, De Lijn Bus 272 Brussels North - Keiberg - Zaventem - Brucargo - you will find a Shell self-service petrol station. Haacht Bancontact/Mister Cash card holders can fill up around the MIVB-STIB clock. Airport lijn 12 NATO - EU Airport Express Antwerp (Keyserlei & Crowne Plaza from 5:30 am to 11:00 pm) 4 5 Accessibility Baggage Motorbikes Baggage allowances Free camera-monitored parking facilities are available at the Airlines limit the amount of baggage you can take with you coach park P15a on level 0 for motorbikes, mopeds and bicycles. (the number of suitcases, weight and size). If you exceed these limits, extra charges may apply. Taxis Please note that a single piece of baggage may never weigh more than 32 kg. Taxis are permanently available in front of the arrivals hall. The average fare from Brussels Airport to downtown Brussels is € 35. Always take a taxi with a yellow/blue licence emblem. Hand baggage You may take only one piece of hand baggage into the cabin Wheelchair users can reserve a taxi with Hendriks: which must fit into the overhead baggage compartments. • Tel. +32 2 752 98 00 In addition you may usually take a handbag, Travel Value and • www.hendriks.be Tax Free goods, a camera etc. Some electrical devices, such as mobile phones may be taken on board, but their use in the Limousine service aircraft cabin is often restricted. Airport Forum provides limousine services. Tips Tel. +32 2 714 07 70 • Always keep your baggage and hand baggage within eyesight and see to it that they are labelled both on the inside and Train outside with your name and address. The train station of Brussels Airport is located on level -1. • Make sure fragile items are securely wrapped. • Make sure to carry valuables, photo and film equipment and The Brussels Airport Express runs up to 4 times an hour to important documents in your hand baggage. Brussels-North, Brussels-Central and Brussels-Midi station. From these stations, you can connect to any other city in Prohibited items, liquids and gels Belgium.