UNCOVERING MORE OPPORTUNITIES FOR YOU

2017 ANNUAL REPORT VISION To be a world-class bank anchored on UNCOVERING MORE OPPORTUNITIES service excellence in our chosen markets.

FOR YOU MISSION To create value:

ABOUT THE THEME For our chosen markets, by providing them with excellent service in the delivery of integrated and innovative products, Success, they say, is where preparation and opportunity meet. responsive to their current and future financial needs, at the best value. In 2017, EastWest Bank entered the third phase of our long-term growth plan by embarking on an organizational and cultural revolution. For our employees, by continuously providing them with While we strengthened our market position and further enhanced opportunities to develop their full potential and by giving our systems and processes, we also deepened our executive bench and recognition and rewards commensurate to their contribution. upskilled our people to embrace a culture of customer-centricity. For our community, by committing ourselves to improving the All these aimed to prepare us for better and sustainable growth. We quality of life of those around us through the support for various believe that we are at one of the greatest transitions in our corporate charities and involvement in outreach activities. history, and only time will tell if we are right. For our regulators, by uncompromisingly adhering to the As a bank aspiring to attain world-class standards in service highest standards of business ethics and corporate governance. excellence, we want to grow more quickly, more efficiently, and using fewer resources, so we can uncover more opportunity for you — the For our shareholders, by managing the bank customers and stakeholders we serve. professionally and prudently to consistently achieve optimal possible returns.

CONTENTS 1 Vision and Mission 46 Risk Management 2 About EastWest Bank 52 Corporate Governance 3 At a Glance 64 Board of Directors 4 Financial Highlights 70 Senior Management 5 Key Performance Indicators 76 Senior Officers 6 Message from the Chairman 78 Subsidiaries and Affiliate 10 Q&A with the Vice Chairman & CEO 84 Products and Services 16 Q&A with the President & Deputy CEO 86 EastWest Store Network 20 Operational Highlights 101 EastWest Rural Bank Store Network 28 Customer Feature 104 Off-site ATM Network 30 Our People and the Community 109 Audited Financial Statements 40 Consumer Protection

EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 1 About EastWest Bank At a Glance

1994 2015 East West Banking Corporation (EastWest) is one of the largest universal • Started commercial banking operations • Raised PhP8 billion from its Stock Rights Offering banks in the Philippines today. We cater to the financial needs of consumers, • Entered into a bancassurance joint venture with middle market corporates, and the mass affluent. 2003 Belgium’s leading insurer, Ageas, to form East • Acquired Ecology Savings Bank, Inc. West Ageas Life Insurance Corporation As of end-December 2017, 7,035 EastWestbankers and • Registered and started operations of East West EastWestRuralbankers comprised our workforce. We have a combined 2009 Insurance Brokerage, Inc. • Acquired AIG Philam Savings Bank network of 446 stores and 572 ATMs nationwide, complemented with • Received 3 awards from Visa: Highest Debit EastWest Online, EastWest Mobile, and our 24-hour Customer Service. 2011 Payment Volume Growth, Highest Consumer • Acquired Green Bank of Caraga, Inc. Credit Cards Growth, Highest Consumer Credit Since 2012, EastWest has been trading under the symbol ‘EW’ in the • Received universal banking license from BSP Payment Growth Philippine Stock Exchange, allowing the public to participate in our success. • Awarded Best Growth Achievement at the 23rd EastWest is a subsidiary of Filinvest Development Corporation (FDC), one 2012 Asian Cards User Conference of the country’s leading conglomerates with a diverse range of interests • Awarded Best Commercial Bank in the from real estate, banking, sugar, hospitality/tourism to power generation. Philippines by the Global Banking and Finance 2016 Review • Registered East West Leasing and Finance For more information, go to: www.eastwestbanker.com Corporation • Held an initial public offering — the first by a Philippine bank in eight years • Registered and started operations of East West Ageas Life Insurance Corporation (operating • Acquired Finman Rural Bank, Inc. under the name Troo) • Went on an aggressive store expansion, opened • Awarded Best Consumer Finance Product for 123 stores BRAND PILLARS SERVICE PILLARS Personal Loans by The Asian Banker • Garnered Highest Debit Payment Volume • Insightful expertise Personable 2013 Growth and Highest Prepaid Cards Growth directed towards Warm and positive attitude, • Earned 5 distinctions at the Visa Performance awards from Visa your priorities genuine sentiment, and personal Awards concern for the customer’s well- • Ranked among the world’s Top 1,000 Banks by • Acquired the retail banking business of Standard • Dedication to making being and business affairs The Banker Chartered Bank Philippines banking easier for you • Launched EastWest Travel Money, Southeast Dependable Asia’s first multi-currency prepaid card 2017 • Entrepreneurial spirit to Dedicated to making banking as • Raised a total of PhP10 billion from its 2017 offering of peso-denominated long-term realize our collective best easy as possible for the customer — taking the effort away whenever we 2014 negotiable certificates of time deposits (LTNCDs) potential • Named as one of the Top 10 Strongest Banks in can but with professional regard for • Won Straight-Through Processing (STP) Awards the Philippines by The Asian Banker due process from JP Morgan and Wells Fargo • Upgraded its core banking system to Temenos • Recognized by the Chartered Financial Analyst Proactive T24 (CFA) Society Philippines as the ‘Best Managed Actively listening, offering the • Surpassed the 350-store target by opening 58 Fund of the Year’ for EastWest Peso Intermediate right information at the right time, more stores, bringing the total number of stores Term Bond considering what the customer to 405 needs with thoughtful cross-selling • Awarded ‘Auto Loan Product of the Year’ at The Asian Banker Philippine Country Awards 2017 • EastWest Rural Bank won Best Collecting and Paying Rural Bank awards from SSS

2 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 3 FINANCIAL HIGHLIGHTS KEY PERFORMANCE INDICATORS

2017 2016 NET INCOME ASSETS Profitability (In millions PhP) In Billions PhP In Billions PhP Total Net Interest Income 18,451 15,399 PhP 5.1 B 5.1 Non-Interest Income 7, 2 0 3 6,533

Net Income 3 1 7. 6

291.8 Total Non-Interest Expenses 13,982 11,741

3.4 Pre-Provision Profit 11,671 10,191 232.9 Provision for Probable Losses 4,464 5,692 188.3 2.1 2.1

2.0 Net Income 3,408 142.3 5,051 PhP 317.6 B Assets 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 Selected Balance Sheet Data (In millions PhP)

Liquid Assets 81,581 76,838 PhP 258.7 B Gross Loans 223,467 201,798 Total Assets 291,818 Deposits LOANS DEPOSITS 3 1 7, 6 43 In Billions PhP In Billions PhP Deposits 258,726 240,222 Total Equity 39,006 34,449

PhP 39 B 258.7 240.2 Equity 223.5 Selected Ratios (In %) 201.8 184.1 1 5 7. 0

1 4 7.7 Return on Equity 13.8 10.38 122.1 111.2 Return on Assets 1.7 1.32 95.6 Net Interest Margin 7. 8 7.7 5 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 CET 1 Capital Ratio 11.3 10.39 Capital Adequacy Ratio 14.0 13.28

Per common share data (In PhP) CAPITAL STORE NETWORK In Billions PhP In Billions PhP Net Income Per Share: Basic 3.37 2.27 38.8 445 433 2.27 446 Diluted 3.37 34.4 405

31.4 Book Value 26.0 22.97 347 21.4 19.4 Others

Cash Dividends Declared (In millions PhP) 500 400 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 Headcount 7, 0 3 5 6,664 Officers 2,812 2,695 Staff 4,223 3,969

4 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 5 MESSAGE FROM THE CHAIRMAN Journeying with You

They say transformation is not a future event, but a fusion of the present and the past.

At EastWest Bank, we believe we are past the time of laying the groundwork and are now up to the task in realizing our full potential as a significant player in the Philippine banking arena.

This simply means being agile, smart, and constantly on our toes as we keep up and stay ahead in the intensely competitive banking industry.

Riding the Wave In 2017, we entered the third phase of our long-term growth plan for the Bank: “Realizing Full Potential.” Thankfully, the year had been generally conducive to business.

After several years of slow growth, the global economy returned to recovery mode. According to the International Monetary Fund, global real GDP grew 3.6% in 2017, the fastest pace in five years.

Asia continued to be the bright spot for the world in 2017 with positive business sentiment and key equity markets hitting new peaks in major Asian markets.

The Philippine economy kept apace, and was among the fastest- growing economies in the region. Recovery in the agriculture sector, strong government spending on infrastructure, as well as better exports and imports, boosted GDP growth to 6.7% in 2017.

Household consumption increased by 5.5% in 2017 and had a ripple effect on many industries, including banking, real estate, retail, construction and in the local automotive sector. Growth in auto sales hit a record high of 17.66% as sales totaled 473,943 units in 2017.

6 EASTWEST BANK 2017 ANNUAL REPORT 7 MESSAGE FROM THE CHAIRMAN

EastWest Bank was able to ride on this economic momentum emerging markets, spelling a significant growth with a 20% growth in our auto loans business, contributing to opportunity for lenders like EastWest Bank.

the boost in our bottom line as our consumer lending business We also hope to partake of the multiplier effects accounts for 72% of our total portfolio. The growth can also be from the government’s massive infrastructure program, “Build, Build, Build,” which targets the gleaned across our business segments. rollout of 75 flagship projects with a combined total of $36 billion in investments. This should significantly help stimulate economic spending, Facing the Headwinds mobility, and geographical interconnectedness. more closely. We are putting in place the necessary While 2017 was a good year for business, we could not say with ingredients to accomplish this goal. In 2017, we absolute certainty that 2018 will be as rosy. We are equally optimistic about the wage-earning substantially invested in talent acquisition and population’s potential for higher purchasing power. development, and digitizing internal processes. This Globally, we see risks and challenges on the horizon. One is the rising The government’s infrastructure program should will be a continuing theme at EastWest Bank in the protectionism in developed economies, particularly the threat of an unleash private sector investments and consequently years to come as we raise our productivity, deliver all-out trade war between the United States and China, the world’s generate more employment opportunities for better value, and ultimately become a customer- biggest economies. our people. In time, these should unleash more centric organization. disposable income and lift consumer confidence While these protectionist trade measures have yet to dent trade even further, prompting demand for home and auto In whatever we do, we must always regard our vision flows to and from Asia, the risks of a loss of confidence could curb loans or wealth-building investments. We see this as our compass to propel the Bank to world-class investment and hit consumer spending. In addition, there are also the as an opportunity to strengthen our position as a standards anchored on service excellence in our downside risks of faster-than-expected Fed rate hikes that may lead to consumer-centric bank. We are also embarking on chosen markets. capital outflows in emerging markets, as well as growing geopolitical the digitization of our financial services to increase tension and rapidly aging populations in most Asian countries. customer access to online and mobile banking Our journey of transformation is not just ours, but platforms, and create more products that optimize also yours — as our customers, as shareholders, and While these will not have a direct hit on the Philippine economy, digital technology. as EastWestbankers. As we head out to 2018 with they could have cascading effects as we do not exist in isolation. The an agenda to realize our full potential as a bank, country, for one, could be adversely affected by an escalation of the Moving Forward rest assured that we will always have you in mind — U.S.-China trade war as China is among our largest market destinations We recognize that we are uniquely positioned to after all, fulfilling your dream remains our focus. for Philippine goods. Monetary tightening by the U.S. Federal Reserve make a difference in the lives of our customers. This could also trigger financial volatility and increase capital outflows from is embodied in our brand proposition: “making good Thank you for being with us on this journey and we the Philippines. things happen for our customers.” By meeting the look forward to more exciting years ahead. financial needs of Filipinos, we also help empower To be in the business of banking, however, one must always possess them to fulfill their dreams and ensure a brighter a degree of optimism that is tempered by realism about the future. future for themselves and their families. After everything is said, we remain bullish about the Philippines’ growth potential. The country’s debt-to-GDP ratio is still low, and the Thus, we must perform consistently in the way we total population is hardly over-borrowed compared to more advanced serve our customers: better, more efficiently, and JONATHAN T. GOTIANUN Chairman

8 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 9 Q&A WITH THE VICE CHAIRMAN AND CEO Defying the Odds

It is often said that every truth passes through three stages before it is recognized: in the first, it is ridiculed; in the second, it is opposed; and in the third, it is regarded as self-evident.

In the case of EastWest Bank, this age-old adage seems to resonate — or at least as far as its Vice Chairman and Chief Executive Officer Antonio C. Moncupa Jr. is concerned. In this interview, the veteran banker shares how far EastWest Bank has gone since it embarked on transformation in 2012, and explains why the toughest part of the journey has just begun.

How would you describe the overall business environment in 2017?

In 2017, the economy sustained its growth momentum from previous years. We have a very robust, very healthy domestic economy, and in some measure, we emerged as one of the “blessed” countries last year.

I say this because 2017 still saw uneven growth across continents. The western world is still into low gear growth. Asia, on the other hand, was the clear winner. It was the only economic engine humming. Being at the heart of the action, the Philippines was naturally among the bright spots, not just in the region, but also in the world in 2017.

How did this environment shape the Bank’s financial performance in 2017?

Banking is a high-beta business, meaning it follows the growth direction of the economy. When the economy does well, banking does well too and vice versa. The degree of impact, however, depends on specifics: corporate banking is lower beta (more closely associated with the economic performance) than consumer banking (grows/declines in higher multiples of the performance of the economy).

10 EASTWEST BANK 2017 ANNUAL REPORT 11 Q&A WITH THE VICE CHAIRMAN AND CEO

Filipino consumers’ appetite remained the main and the consumer. From 2009 to 2011, we have growth driver of the economy in 2017. So as the already gained some traction in consumer lending Now, we are in the third phase: “Realizing country’s most consumer-centric bank (consumer which was further boosted with the acquisition of AIG loans account for 72% of our total loan portfolio), we PhilAm Savings Bank. Some people have belittled Full Potential.” After setting up 388 stores were able to benefit from the economic resurgence. our ambition. That’s why they say, every truth passes and investing in a good core banking system In 2017, we had a double-digit bottom line growth through three stages before it is recognized. This was on the back of strong results across our business our first. and other applications, we are starting to see segments. We posted a net income of PhP5.1 billion, positive results from the investments. which represented a 48% increase from PhP3.4 When we were entering Phase 2 of our long-term billion in 2016. plan, which we call “Expansion to Significance,” we were already posting an above-industry ROE and EastWestbankers are proud of what they have Our total loans rose 10.7% at PhP220.1 billion, gearing up for an IPO. Yet still, there were those who accomplished: to make the leap from being a but that masked the real story as consumer loans said it cannot be done — this was the second stage of Php30-billion bank in 2006 into a PhP100- boosted the growth by 17% at PhP160.3 billion the phases of truth: you encounter opposition. billion bank in just six years and to PhP300 with business loans remaining flat. We generated billion in another 5 years. You now see a bank PhP258.7 billion in total deposits, which were 7.7% We were in a hurry to expand and attain economies that is dramatically different today compared to higher than the previous year. So, overall, EastWest of scale. The way we did it was dramatically different where we were five years ago if you look at the had a good year. than the traditional way banks have expanded in the scope, breadth, and depth of our operations. past: we tripled our store network in a little over three years. At one point, we were opening a store almost We know that the hardest part of our job has every week! No one else would do that simply because just started. The things we need to do are not 2017 was the start of Phase 3 of EastWest’s it was unthinkable and daring. Why would you put up out of the ordinary; these are all just banking transformation journey. You call it: “Realizing all your costs upfront at the same time? It’s a very basics. We are still on building the base. But Full Potential.” Would you say that the Bank has expensive exercise: you hire six people on average per everybody is gearing up and competition is really started to reap the fruits of what you have store, and they won’t produce much in the first year. pushing hard as well. The basics are more invested in the past? Multiply that by the number of stores and that’s a lot about some sort of a re-culturing process. We of cost you put up front. It would take around 5 years need to pay attention to the seemingly simple Let me put our three-phase ambition into perspective. for newer stores to reach maturity and be profitable things, particularly on meeting customer needs In 2011, we laid out a long-term plan for EastWest because we are now going to secondary locations. and improving customer experience. We need to Bank’s transformation. The first phase (2007- keep our ears on the ground and our eyes wide 2011) was called “Laying the Foundation.” We were But look at where we are now: EastWest has one of open, and know that a 45-minute wait is not then just a small bank with a big ambition. We the largest branch networks among Philippine banks. acceptable in any EastWest store. I won’t even started with 70 stores, decided that we will not We have some measure of success in transforming a call it “transformative”. We just need to do what be a bank for everyone, but just be the best for small bank into a major bank in a relatively short period we need to do: the right thing. our “chosen market,” which is the middle market of time. So, it’s possible after all.

12 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 13 Q&A WITH THE VICE CHAIRMAN AND CEO

Why do you say this is the toughest phase? How do you plan to realize the Bank’s We all know that customer service is often EastWestbankers get to theirs. The work will never full potential? used as a buzzword but it’s also something in end until we’re able to fulfill our potential. We need Six years into our store expansion, we have put a lot which banks traditionally don’t fare well. So, to narrow the gap with our competition quickly. more pressure on ourselves to perform. If we were The key is the old formula: take care of the right to be truly customer service-oriented, we need to fulfill our ambition to be among the top 5 banks people. No matter what you do, if the people are the people in our organization to stay happy We need to focus on doing what we need to do. in the industry, we needed to do more than just not the right ones, then it won’t work. First: who, and satisfied working for our customers. We Meaning, focus our energies to the pursuit of what catching up; we should always move one step ahead then what, then how as one famous book put it. need to help them gain the required knowledge really matters – gaining more customers by giving as we are still behind and everyone is also moving. The right people will determine what is to be done and skills. And with practice, they increase them the banking experience they deserve. We need We realize it won’t happen overnight; it’s a process and how it will be done. There’s no shortcut to this. their competencies, and improve further to be as steadfast as the revolutionary Che Guevarra of evolution. And we know it won’t be easy. And we We need people to have a customer focus, not a their behavior and treat our customers even in the pursuit of this objective. need to do this while ensuring that appropriate risk ‘self-focus’. Retail banking is a game of scale. And better. Competency is important as it sparks management and governance are well in place. to scale up we need a determined effort from all confidence, but competency without empathy I look at the extraordinary way that Amazon.com EastWestbankers to work on our common goals for others leads to nothing. When the EastWest founder Jeff Bezos pursues customer service. He We need to find a way to do things better. Our effectively. By ‘effectively,’ I meant having a common organization become all these, results will follow. says: “In the old world, you devoted 30% of your infrastructure is sound: it should be good up to set of values: customer centricity, honesty, hard work, That’s when we know we are really harnessing time to building a great service and 70% of your PhP600 to 700-billion bank. With inflation and and continuous effort to improve our competencies. the potential of the 7,000 plus EastWestbankers time to shouting about it. In the new world, that other factors, we could even be near PhP1 trillion. and the infrastructure EastWest now has. inverts.” That, in a nutshell, is what we want So, this is the potential we need to run after. A huge task requires a huge effort. We want to Obviously, it won’t be easy and we have big EastWest to be. Our goal is simply to reach the third transform in a shorter time frame what our bigger tasks ahead of us. stage of truth when all the things we do for the I say this is the toughest part because we have a competitors built for years. We’d like to achieve the customer become self-evident — we don’t even bigger base now: having nearly 400 stores and same level in a much shorter time. That’s really need to advertise or talk about it. more than 7,000 people are much more difficult what we’re trying to do. than 150-200 stores and fewer people. It requires What will be your target for the Bank better communication and coordination and lots of in 2018? preparation. We’re done with the low-hanging fruits; we now need to go beyond that and do the hard How would you know when the Bank has already We expect 2018 to really be one of the most work. We need to build the base fast, so part of it is harnessed its full potential? challenging in years. Interest rates will rise and launching our first-ever brand marketing campaign volatility will come back strongly. We must remind for our customers and the public to get to know why We believe that better leaders make better people ourselves we are in a marathon, not a 100-meter today’s EastWest Bank is ‘different’. and better people lead to better customer experience. race. Quarterly results can gyrate but we need And better customer experience brings in more new to remain focused and work on the main driver customers. When you have a wider customer base, of sustainable results. We only have one driver: you generate better results and your shareholders are our people. We get to the Bank’s potential if ANTONIO C. MONCUPA JR. happier. It’s like a virtuous cycle. Vice Chairman and CEO

14 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 15 Q&A WITH THE PRESIDENT AND DEPUTY CEO Making Good Things Happen

When treasury veteran Jesus Roberto “Bobby” Reyes assumed his post as the new president and deputy chief executive officer of EastWest Bank on May 1, 2017, some saw it as a highly strategic move to strengthen the Bank’s executive bench. Mr. Reyes was senior executive vice president, treasurer and chief financial officer of a major universal bank prior to his new role.

In this interview, he discusses the Bank’s financial performance in 2017 and shares his plans for sustaining the growth momentum in 2018 and beyond.

How would you describe the business environment in 2017?

The overall business environment was favorable, and the domestic economy continued to improve. The Duterte administration still enjoys popular support even with pockets of resistance that were largely non-disruptive to business conditions.

Externally, the major economies were beginning to get out of their accommodative monetary policy stance which means the end of an era of economic stimulus is in sight. Overall, the world’s major economies are heading towards growth and the Philippines continues to benefit, particularly reaping the demographic dividend of having a younger population.

16 EASTWEST BANK 2017 ANNUAL REPORT 17 DE Q&A WITH THE PRESIDENT AND DEPUTY CEO To stay competitive, we, at EastWest, If we’re able to partner with them, that’s need to grow bigger and achieve scale one way to soften the impact. The BSP to better compete with our competitors. just launched a National Retail Payment Although we have already grown our store System where banks can ride on a common How did these things impact EastWest channels in the past six years, we are development platform, helping speed up Bank’s performance? also cognizant that our stores are not as payment facilitation among banks and productive as our competitors and that we with customers. This will be beneficial There was definitely a positive impact on our need to do things better. as it’s shared in cost and governance, performance. In a nutshell, 2017 provided a compared to the fintech firms which have favorable environment for business. This means we have to improve our their own platforms. processes. We plan to make these In 2017, the Bank continued to reap processes better to serve our customers better and that will make us a lot more the benefits of its expansion plan that competitive. Another big portion of our What’s your outlook for 2018? started in 2012. With this, the bank initiative is to better care for our people and help them in their development. To start We see a lot of headwinds in 2018. Interest experienced its most profitable year this process we have started on broadening rates and inflation are moving up. Higher so far in 2017. Given this impressive financial and deepening our executive bench as we taxes are a burden, too, and it’s something performance, would you say EastWest believe that the way for the Bank to move we take upon ourselves to deal with and The bank reported a net income of PhP5.1 Bank has already started to realize its forward is through its people. cannot pass on to our customers. Globally, billion in 2017, 48% higher than the PhP3.4 full potential? there’s this looming threat of a trade war, billion booked in 2016. Return on Equity with protectionist policies going against was at 13.8%, the highest reported among I think we are not yet there. There is tough free trade. On the upside, the stock market listed universal banks. Total assets went up competition in the corporate and retail How would you describe the fresh seems to be holding up and the financial by 8.8%. Our net interest margin (NIM) was banking spaces. Given the same number competition from players outside the landscape looks good as a whole. at 7.8%, the highest in the banking industry of industry players, banks are increasingly banking industry? mainly because of our high concentration to under continuous pressure to outperform Despite the headwinds, we remain the consumer lending business. the competition in product features and The fresh competition is from non-bank optimistic that 2018 will be a better year pricing. Everybody is into the corporate entities that fall outside the ambit of the — and hopefully signal the start of our third Total loans increased by 10.7% to PhP220.1 banking space and running after the same Bangko Sentral ng Pilipinas (BSP) such as phase, “Realizing Full Potential.” There’s billion, with consumer loans growing 17% targets. In the consumer space, some fintech companies. We are always keeping no doubt that EastWest will succeed and to PhP160.3 billion. We certainly benefited banks have started targeting this segment an eye on these companies as they can thrive in the future, as long as we remain from a consumption-led economic growth, as their new growth area. potentially disrupt the industry, however, focused on our customers’ needs and have a EastWest being the most consumer-centric we are not feeling their presence just yet. highly adaptive attitude to the fast-changing universal bank in the country. Consumer As competition increases, we see more They’re already in some areas catering to the environment in which we operate. loans account for 71% of our total loan pressure towards margins as banks unbanked, and eventually, they could enter portfolio. Total deposits were up 7.7% to compete on pricing and talent. Eventually, the space we are in. Other entities remain PhP258.7 billion, with low-cost deposits this could precipitate consolidation in the small and are not significantly impacting rising 11.1%. banking industry. what we’re doing. Eventually, we know we have to grapple with these things in our digital strategy. JESUS ROBERTO S. REYES President and Deputy CEO

18 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 19 OPERATIONAL HIGHLIGHTS Turning Promises Into Possibilities

Our dream is for EastWest Bank, not only to be among the top 5 Retail Banking: Serving You Closer banks in the country, but also a world-class bank known for having Our retail banking business caters to excellent customer service, and relevant products that meet the thousands of individual and middle-market needs of our chosen markets. Realizing our dream, however, is customers through our 446 stores and 572 contingent on our success to fulfill yours. ATM terminals across the country as of end- Total deposits in 2017 2017. Our focus is on serving the banking In the past five years, we have established our presence and reached needs of our clients with products and PhP259 B out to you through our stores. Now, we are gearing up to serve you services that suit their needs. even better so we can live up to our brand proposition of making good things happen for you. The various initiatives our business units We are clear and consistent in our mandate 19 B embarked on in 2017 will enable us to sustain our growth momentum, in retail banking: as well as further enhance the customer experience we provide. 8% • Promote regular passbook and ATM savings and deposit so our customers can save for the proverbial rainy day or • Assist SMEs in the numerous aspects secure their hard-earned money; of their financial operations through • Offer consumer loan products, cash management services, including from auto, home, and personal payroll, disbursement, collection, loans to SME credit and bringing check warehousing, and government entrepreneurial dreams to life; payments; and • Sell bancassurance products to offer a combination of insurance protection and investment opportunities.

We have been making significant progress in transforming Retail Banking over the years, sharpening our brand proposition and taking advantage of our powerful core banking system to offer tailor-fit solutions.

In 2017, Retail Banking contributed about PhP650M or about 13% of the Bank’s overall bottom line. We grew our deposits by 8% and saw customer count increasing 15% from their 2016 levels. Total deposits reached PhP259 billion – a PhP19 billion increase and 8% climb from 2016, owing to

20 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 21 OPERATIONAL HIGHLIGHTS

a notable growth in checking and savings accounts. We continue to promote our omni channels for a TH 100% We experienced more than 20% growth in mortgage/ seamless customer experience journey. We do this by 5 EastWest debit housing loans – our highest to date – with a stronger making our systems and processes compatible with all Largest credit cards with EMV push in our stores than the traditional developer our delivery channels. card user chip card technology network. Beyond harnessing technology, we are also enlarging Realizing our full potential means being ahead of our sales force in our stores to cast a wider net. the curve and bringing transformative initiatives to To ensure service excellence, we are establishing 23% the table. As early as January 2017, we have already customer service quality metrics to be administered 572 successfully embedded 100% of EastWest debit by a third-party company and benchmarking our growth of ATM Terminals stores’ performance against neighboring banks in housing loan cards with EMV chip card technology, way ahead of across the country portfolio the Bangko Sentral ng Pilipinas’ (BSP) deadline for specific localities. completion by June 2017. We also obtained a terminal certification with BancNet in April 2017, affirming that With our continuing drive to raise productivity and all our ATM terminals are EMV-certified. operational efficiency, we are gearing up to acquire increased market share as our stores mature and our 13% The year also served as a milestone with the launch of product portfolio expands. 20% Retail Banking’s the first EastWest cash deposit acceptance machine growth of contribution to in our store in Pampanga upon a client’s request. This Consumer Lending: Making Dreams Happen Auto Loans the Bank’s overall served as a testament to how far we can go to cater The operating environment proved very conducive to bottom line to individual client needs and educate our customers consumer banks as the Philippine economy sustained on new ways we can serve them. The machine also its growth momentum, boosting consumer confidence signifies the future direction of our retail stores: having further, and prompting the country’s growing middle self-service cash deposit stations, eliminating the class to avail of auto, home, personal loans, and credit need for queuing up inside bank stores and waiting for and debit cards. 446 transactions to be credited the next banking day. Stores as Riding on the bullish consumer sentiment, EastWest of 2017 In step with the growing internet and mobile usage was able to sustain its leadership position among the among our clientele, we also beefed up our efforts on Top 5 banks in the consumer lending business. In combating online fraud. We started using 3D Secure, 2017, Consumer Lending accounted for 72% of our an extra layer of protection when making internet total loan portfolio, contributing PhP3.1 billion or about purchases with EastWest cards. This feature offers 61% share of our bottom line. our customers the security of a One-Time Password (OTP) sent via SMS to verify that the transaction is authorized.

22 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 23 OPERATIONAL HIGHLIGHTS

Auto Loans Credit Cards competitive consumer lending business in 2018 This strategic move enabled us to penetrate the We were able to benefit from the record-high annual We also had steady growth in our Credit Cards and beyond. As the economy further grows, more highly competitive wealth management business, growth of 17.66% in auto sales in the country which business in 2017 and retained our position as the Filipinos will have more disposable income to satisfy grow our investment offerings, and expand our client came in anticipation of additional excise taxes under fifth largest credit card issuer in the country, with a their diverse needs and aspirations, and EastWest relationships. As of end-2017, EastWest had about the TRAIN Law. Mirroring this growth, our Auto cardholder base of 1.1 million. will continue to be there to fulfill their dreams and 3,000 Priority Clients and four wealth management Loans rose by 20% to PhP73 billion in 2017 from make good things happen. centers in the country. year - ago and accounted for the lion’s share of our Notwithstanding our focus on new cards consumer lending portfolio. acquisitions, we have also intensified our portfolio Wealth Management: To further widen our client base, we intensified our management through analytics to better understand Deepening Client Relationships focus on the most important aspect of the business: our Auto Loans and cater to our customers’ preferences and The country’s steadily growing middle class is not relationship building. While our clientele continue to needs. Our network expansion offered the unique only fueling household consumption but is also seek out the most competitive investment yields, rose by opportunity of enhancing cardholder acquisition creating a larger appetite for wealth creation. they also put a premium on the quality of client 20% through our own stores, thereby supplementing experience we offer them. Thus, we tapped the to already existing channels. EastWest has geared up to ride on this upswing natural synergy between wealth management and PhP 7 3 billion with the acquisition of the retail banking business our stores nationwide, forging new relationships and We are also banking on our mobile banking channel of Standard Chartered Bank Philippines in 2016. nurturing existing ones. We continued to strengthen our relationships with to further grow our cards business, as it enables our major auto dealers, increasing our penetration of customers to check their credit limits and pay their the Top 5 car brands, and expanding geographically credit card bills online with utmost security in several growth provinces to complement our and confidence. EastWest stores. All these efforts enabled EastWest to become the third leading provider in the auto Home Loans loans business. We continued to meet the demand for Home Loans in 2017, as our portfolio grew 23% from the previous Personal Loans year, with the number of borrowers rising 16%. Apart With growing disposal income, more Filipinos took from our wider store presence and a larger number advantage of the still relatively low-interest rates of accredited real estate developers, we seized and availed of personal loans in 2017. This enabled opportunity from the country’s overseas workers and us to retain our lead with portfolio reaching more than the Filipino middle class with growing purchasing PhP4 billion. power, and the still-untapped market of millennials who are starting to invest in housing. We continued to make our third-party sales channels robust as we started reaping the benefits As we continue to reap the fruits of our expanded of our expanded store network and maximized store network and roll out more marketing portfolio management to support our customer campaigns for greater customer reach, we expect to acquisition strategy. solidify our leadership position in the country’s highly

24 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 25 OPERATIONAL HIGHLIGHTS

2017 was also the beginning of EastWest Rural processes and service delivery to customers. We We maintained our growth from last year and ended After investing in a powerful core banking solution Bank’s (EWRB) migration to the unibank’s core are also looking at harnessing Big Data for faster 2017 with a total Asset Under Management (AUM) in the previous years, we continued to lay the banking system. With the integration, both decision-making, risk profiling, and customizable of PhP12.0 billion. groundwork in 2017 so we can launch more initiatives banking entities now maintain a single set of customer solutions. that all lead to improved customer experience. customer records, in addition to the cross-selling As the banking sector faces continuing disruption opportunities that it affords. EWRB customers also We take a lead role in championing open banking of technology, we are adapting to the operating We have strengthened and upgraded our IT benefit from the same data security and protection in the country, which allows easier fund transfer environment by continuously updating and upgrading infrastructure to be able to keep up with the that the unibank’s clients enjoy, as our IT team and product comparison among banks on a central our systems and processes to make investing more significant volume of transactions we handle. The works closely with our Chief Information Security online platform. With the recent launch of the accessible and convenient. We do this without losing upgrade of our ATM Switch last year made it leaner Officer (CISO) to devise and implement data National Retail Payment System, EastWest will sight of our commitment to cater to our client’s and more powerful to process ATM transactions governance policies and advocate for customer data continue to advocate greater financial inclusion financial needs and objectives by providing them faster and without bottlenecks. privacy and safety at all times. and support the BSP’s mission to increase the use with the tools and services to spot and seize market of retail electronic payment transactions from the opportunities. We also invested in the development of the In addition to these initiatives, we also strengthened current 1% of total local payment transactions to EastWest mobile banking app for our customers’ our IT capabilities to comply with the regulatory 20% by the year 2020. Information Technology: Enabling Possibilities utmost convenience. Signing up no longer means requirements on security and fraud prevention. Technology has opened up new markets, products, visiting a store or an ATM to register; the process Ahead of the June 2017 deadline set by the BSP, we While the financial landscape is vastly and rapidly and services for the Bank. It also opened up limitless is completed in-app with the intuitive design, all completed the full conversion of our cards into EMV changing because of emerging trends such as possibilities for us to differentiate ourselves in the without compromising security. chip technology. All our ATM terminals also became blockchain technology, fintech, artificial intelligence, market through excellent service. EMV-certified by BancNet as early as April 2017. and machine learning, we believe EastWest can only turn possibilities into realities by strengthening our IT In 2017, we also established a multi-factor platform first, enabling wider connections, preparing authentication for online banking and payments, using for open banking, and planning our IT architecture in a One-Time Password (OTP) via SMS to validate a way that is scalable, reliable, and future-ready. transactions. We also implemented the Check Image Clearing System (CICS), the new automated facility Amid the fever-pitch competition in the industry, we for clearing deposited checks and other clearing at EastWest retain a positive outlook on our business demands between and among banks, using digital and future prospects. While we have many challenges image and electronic payment information. Effective to overcome, we also believe in our fundamental July 1, 2017, all our stores accepted only new format strengths. As one of the fastest-growing banks in checks with the waiver statement. the country, we have the momentum of the last five years to carry us through. We will ride on the growing Moving forward, we plan to embark on IT competence and confidence of our people to face up standardization and consolidation to allow us to to the competition. work faster and smarter. This includes using cloud computing to improve turnaround time in internal

26 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 27 CUSTOMER FEATURE Enabling an Enabler’s Vision Mr. Jimmy D. Go, President and CEO, MSI-ECS Philippines

“We are happy with our banking “Sure, industry players can always drop their prices, but without the relationship with EastWest proper infrastructure and blueprint for which is now a decade old. Its the future, it will take them years to catch up. So, we ensure that we use service and quick response are the technology we’re selling to the exemplary. They provide us maximum,” Mr. Go explains. “We’ve with working capital lines as a made a substantial investment in our data center for optimum cloud capacity, vehicle for driving and sustaining partner enablement, and keeping the our growth. We put a premium trust and business of our vendors, partner brands, and retail dealers.” on this relationship in light of our bigger mission to keep our MSI-ECS is looking to grow organically as well as offer new products and domination in this field,” services. It has begun to explore artificial MSI-ECS remains at the top of its game as business model, where it engaged a whole Mr. Go says. intelligence, robots, drones, augmented the leading player in the local IT industry. ecosystem of retail, commercial, and reality and virtual reality, and even Currently it distributes and represents close enterprise customers. It’s a balanced yet For the past 20 years that MSI-ECS has autonomous cars. It equips its people to 50 brands, attesting to its successful thriving ecosystem that operates with 800 been serving customers, it has witnessed with the right skills and capabilities to innovation and diversification in the employees nationwide; builds the necessary the evolution of technologies. Sales of guarantee excellent product knowledge, marketplace. infrastructure, including a three-hectare laptops have been stuck in single-digit technical know-how, and after-sales main complex in Pasig City; and reinforces growth but remain critical in academic services. As IT is very important in everybody’s its role as a technology enabler for its and office settings. In fact, MSI-ECS business, the company has made meaningful partners and end users via a range of end- recently deployed about 30,000 units to The tech leader is optimistic about 2018 investments in data centers, back-end user awareness courses and forums, as well the Department of Education through its and the years ahead as it plans to move operations, and disruption-filled future to as partner boot camps and incentives. channels. Everyone’s also going to the cloud, its Cebu facility to a bigger location, and sustain and continue its leadership. so the company is diligently strengthening expand into the enterprise sector. The company heavily imports hardware, data security on all fronts for cloud-adopting “MSI-ECS is a one-stop shop. While IT software, and other leading-edge IT companies. Industries, from telcos to banks, While other players in the industry fail distribution is our core competence, we’ve solutions from numerous parts of the are fortifying their infrastructure and going to invest for the future and just keep gone beyond and continue to redefine globe, thus relying on various partners for into new areas such as data analytics and harvesting today, MSI-ECS keeps its our portfolio of products and services – growth. As a mixed peso and US dollar- business intelligence. MSI-ECS acts as the eyes peeled for the next revolution that’s including IT support, cloud services, and based importer, it relies on EastWest Bank enabling partner, pushing the limits on these going to happen. “We’re prepared for ICT education – to fully address the local for much of its forex needs. It continues to organizations’ behalf. tomorrow as we were when we opened market’s evolving needs,” says Jimmy D. count on the Bank to offer competitive rates, in 1998 — and thanks to EastWest Go, its president and CEO. as a mere 0.25% difference in forex could MSI-ECS doesn’t leave anything to fate Bank’s excellent FX solutions, people, mean a lot to the business due to the huge in being the leader in all these rapid and service, we can make our vision at 2017 was a milestone year for MSI- volume of its transactions. transformations. MSI-ECS a reality.” ECS as it expanded its channel-centric

28 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 29 OUR PEOPLE AND THE COMMUNITY Future-Proofing Our Workforce

Banking is not just about the numbers. Founded on trust and relationships, it is also about making the numbers matter.

Everything we do revolves around our customers. If we succeed in engaging our customers, our shareholders will be rewarded in the form of Net Present Value (NPV). This puts our Bank on the right path towards a better and sustainable future.

Our battle cry is: “Better leaders. Better people. Better organization.” Simply put, a happy customer means happy shareholders, and happy shareholders mean happy Our game plan is embodied in the acronym Eastwestbankers. RED (Role Expectation, Environment, Development). This ensures that our people To reach our goal of being one of the Top 5 strategy aligns with our overarching goals, banks in the country by 2020, we must put adheres to governance and enables us to do people at the center. a balancing act between caring for our people and attaining our desired business results. RED: Our Game Plan Following an unprecedented store expansion Leading this change is a Chief Transformation In the first two phases of our growth plan — “Laying the Foundation” that rolled out around 100 stores annually Officer (CTO), a position created in July 2017, and “Expanding to Significance” — we invested heavily in installing a in a three-year period, EastWest today has whose mandate is to translate Management’s powerful core banking system and expanding our store network. This emerged as the 5th-largest organization vision for the Bank into a sustainable and brought us to where we are now: having the 7th biggest store network, among local banks, with a 7,399-strong scalable model that can make the entire a top-tier IT infrastructure, and among the top 5 in consumer lending. organization that includes our parent bank organization move efficiently and consistently These strengths made EastWest among the industry’s most profitable and subsidiaries. towards a single vision. banks in terms of net interest margin and Return on Equity.

30 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 31 OUR PEOPLE AND THE COMMUNITY

• Creates better work environmemt that combining competencies with the right values This rewards philosophy also takes into account the • Strives to continuously develop produces better results. principles against excessive risk-taking and against oneself and the team short-term profit pursuit at the expense of long-term If people are at the center • Practice correct performance We also aim to measure employees’ performance goal achievement. Better management versus potential; offer a total rewards package Leaders • Does not play favorites commensurate to their work output; create a caring Engagement. Employee engagement is at the heart environment that looks after their health, safety, of our vision to be a world-class bank anchored and wellness; break silos and champion team spirit; on service excellence. We believe that engaged Better as well as provide opportunities for personal and employees become emotionally committed to and People • Shared values professional growth. take pride in the Bank, thus helping us meet our • Shared goal Better goal to serve our customers better. • Endeavors to better Organization • Shared destiny Total Rewards. EastWest believes in rewarding one’s competencies • Realizing desired culture people according to their performance, We regularly benchmark our engagement • Practices strong values competencies, values, and contribution to our performance utilizing a global search firm that growth. To attract the most skilled professionals helps us assess our organizational strengths and in the field and encourage their professional and improvement areas for interventions to focus on. personal development, we offer a competitive Our study conducted by TNS Kantar on October remuneration package. We monitor labor market 2017 resulted to an overall engagement score of 85, Under the CTO is the Human Resources (HR) Group contributes to the attainment of the Bank’s trends in our sector to ensure that our offering which is one notch above the global average. that is committed to providing seamless delivery strategies and objectives. Our approach covers remains competitive. of HR services to the organization, while as closely defining performance objectives based on Mandate- Through our Employee Relations Council (ERC), collaborating with Senior Management and various Activities-Key Result Areas (MAKs) anchored on the To adapt to the evolving business environment, we we are able to initiate meaningful engagement business units on the execution of the HR strategy. Bank’s five-year business plan, its annual business have firmed up our rewards philosophy that aims activities bankwide. The ERC is comprised of goals, and its operating structure. to differentiate rewards based on performance, representatives from the rank and file and is led Our leaders — composed of 242 senior officers and potential, and role criticality where higher by the ERC Chairman, with support from our bank executives, and 2,542 junior officers and senior Our KRAs are measured in a scorecard based performance gets a bigger share of the rewards pie. Vice Chairman and CEO. The ERC receives a managers as of end-2017 — are key to transforming on 4 pillars: Corporate, Functional, People and This rewards philosophy puts a premium on fairness regular budget from the Bank to run activities our employees into becoming our main weapon to Governance. This is to influence factors affecting the and contribution to the organization. More than the that will keep our employees happy, engaged, and winning customers’ hearts. Bank’s overall performance — from top line, bottom salary structure, merit increase and profit share, constantly collaborating as a team. line, customer service, and employee engagement. incentives and provisions for life’s contingencies Role Expectation (e.g., health insurance coverage), we provide other To execute our game plan, we start by establishing a Environment employee benefits that are responsive to varying “line of sight.” To be more engaged and to optimize Providing our people with a high-performance needs, from financial compensation to professional performance, employees must first know what is environment encourages and supports people to development and career satisfaction. expected of them and how their job performance perform at their best. At EastWest, we believe

32 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 33 OUR PEOPLE AND THE COMMUNITY

Employee Relations Council (ERC) Year-round, the ERC also mobilized Club Life: Promoting Harmony and Diversity EastWestbankers to participate in the Bank’s CSR The Voice of EastWestbankers Sparking passion and shared interest among and volunteerism activities, such as the annual employees, ERC formalized seven interest clubs Blood Drive in partnership with the Philippine The Employee Relations Council (ERC) is in the Bank: Click camera club, Milers run club, Red Cross, DepEd’s annual Brigada Eskwela for an independent unit that champions every Voices choral group, Racquets badminton club, cleaner and safer public school classrooms, and EastWestbanker’s well-being and engagement in Hoops basketball team, Motion dance group, and the La Mesa Watershed Tree Planting Day to the workplace. Positivity financial literacy club. champion continuous reforestation and watershed recovery in the metro. Tree Planting Activity at the Established in the mid-1990s, it currently These clubs, each with their own elected set of La Mesa Watershed Park maintains leaders and coordinators from 42 officers, seek to enhance, nourish, improve and Better Employee Experience different units of the organization. develop EastWestbankers’ common interests As part of its vision of creating a happy inside and outside the Bank. In 2017, Motion employee experience for everyone, the ERC ERC Blueprint placed second at a competition sponsored by unveiled its new emblem, signifying its role as a Towards Realizing Full Potential The ERC initiates employee engagement the Bankers Administration Institute of the catalyst and partner to all units of the Bank. The “Reaching every EastWestbanker’s full potential activities using a blueprint that focuses on six Philippines (BAIPHIL), besting nine other groups. new emblem features the following elements: starts with being happy in the workplace. A talent-focused pillars: Hoops mounted the Unity Cup, an annual inter- • Gold – Represents employees as the one-team spirit lies at the core of what we do • myVoice – Employee feedback and unit basketball tournament at EastWest, in Bank’s most valuable assets; at ERC, now that the Bank is on a fast-paced August 2017. growth,” says Estelito M. Vidaurreta, chairperson suggestions; • Shield – Stands for the strength and of the ERC. • myCareer – Opportunities for stability of EastWest; The ERC commits to engage, support, and improvement and due recognition of hard spearhead activities to cultivate organizational • People – Embodies EastWest’s service “I want to be known as the ‘chief fun officer’ work and service loyalty; harmony and growth at every level. pillars: personable, dependable, and and other ERC officers as peers who support • myShare – A chance to make a difference proactive; every EastWestbanker in their personal goals by leading the Bank’s corporate social Wellness and Oneness • Laurel leaves – Represent service and endeavors while they make meaningful responsibility (CSR); During the Bank’s anniversary on August 1, excellence, the focus area that supports contribution to our organization. Of course, a • myPlaytime – An environment of fun, 2017, the breakfast event, “Pandesal Station and helps realize the Bank’s full potential sense of fun and fulfillment goes a long way in creativity, and enhanced learning; Challenge,” took place simultaneously across this journey,” he adds. EastWest offices nationwide to emphasize healthy • myWelfare – Well-being, comfort, and eating and wellness while espousing unity and safety in the workplace; and oneness in the organization. • myWellness – Best practices for a healthy balance of the body, mind, and spirit.

34 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 35 OUR PEOPLE AND THE COMMUNITY

We also believe in encouraging open communication eco-friendliness, responsible smoking, and and establishing effective feedback mechanisms. By consultation; listening to and responding to employee feedback, • Conducting wellness fairs; and we are able to maintain a constant dialogue with our • Submitting regular medical reports and compliance people to understand their needs and to immediately with related rules and regulations to the address concerns. Department of Labor and Employment (DOLE).

A Culture of Care. The ability to live a healthy In addition, our employee-driven ERC also runs life is an important part of our commitment to initiatives that promote health and wellness, and our employees. We believe that investing in foster the spirit of sportsmanship and camaraderie employees’ health and well-being pays dividends within the organization. Philippine Red Cross Blood Drive in the long term. Healthy employees feel better, Tree Planting Activity at the Brigada Eskwela 2017 perform better, contribute to a more positive work Giving Back. We believe that making “Your Dream. La Mesa Watershed Park environment, and ultimately benefit our customers Our Focus.” is not only a brand promise that we through better service. make to our customers, but extends to the Filipino nation as well. Through our employee volunteers, Our health and safety initiatives in 2017 involved: we are able to magnify the Bank’s efforts to ERC Activities in 2017 materials such as brooms, rags, floor wax, and cans • Providing emergency medical care; bring positive change to local communities while • Philippine Red Cross Blood Drive of paint for the activity. We commit to be continually • Issuing over-the-counter medicines for employees, providing an avenue for EastWestbankers to grow Eighty-one EastWestbankers from the head office involved in this annual week-long activity that urges with close monitoring of medicine reactions and as individuals. and Pasong Tamo store donated blood in May the participation of the private sector in addressing side effects; 2017 during the Blood Drive, organized twice every public school’s resource needs. • Providing on-site clinic and access to physician/ Our corporate social responsibility programs are every year in partnership with the Philippine Red nurse services; carried out through the collaborative initiatives of Cross. The Blood Drive will benefit 243 people, • La Mesa Watershed Tree Planting Day • Conducting an annual physical examination (APE) various bank units with ERC. as every EastWestbanker’s blood donation can ERC and the Bank’s Customer Service Division of employees and their dependents, along with potentially save three lives. (CSD) celebrated Bonifacio Day on November executive check-ups for officers; In 2017, the ERC forged meaningful partnerships with 30, 2017 with a tree-planting activity for the • Implementing occupational health and safety charitable institutions to help employees volunteer, • DepEd’s Brigada Eskwela rehabilitation of the La Mesa Watershed Reservoir programs, including advisories on long weekends, immerse in different communities, and make a Public schools need help as classes open every in Quezon City. CSD employees planted over 500 emergency preparedness, and fire and earthquake difference. Through these initiatives, we are able to year. On May 15, 2017, EastWestbankers nursery trees at the Bahay Punlaan and sought to safety; develop every EastWestbanker, not only as an asset volunteered in the 2017 Brigada Eskwela Program, contribute to the continuous recovery of portions of • Putting out health alerts and medical specialists’ to our organization, but also to society at large. helping refurbish the Ricardo P. Cruz Sr. Elementary the watershed, which is the last remaining forest orientation on clean workplace environments, School in Brgy. Lower Bicutan, Taguig City. The of its size in Metro Manila. Bank also donated teacher’s kits along with cleaning

36 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 37 OUR PEOPLE AND THE COMMUNITY

Discipline. Internal mobility plays a vital Upon hiring, we offer a comprehensive four- caters to all junior officers while our Management Underpinning our HR efforts is a continuous role for us to retain qualified and talented day onboarding program for new hires to Development Program (MDP) is designed for commitment to embed a strong corporate culture people and to keep their expertise and ensure that they gain foundational knowledge Assistant Managers up to Senior Managers. We that focuses on achieving excellence in customer experience within the organization. To this and a common understanding of the Bank’s believe that successful organizations are made service. Spearheaded by our Customer Service end, we continue to execute our HR game vision, mission, and values. up of passionate, driven, and talented people Division, we will implement an enterprise-wide plan that enables people to acquire the right who can articulate our vision, gain organizational engagement strategy to address employee feedback competencies, values, and discipline for We provide core programs, such as those understanding and support for business initiatives, and make the organization more customer-centric, them to be successful in the job. on relevant laws (e.g., the Anti-Money and energize those whom they lead. agile, and responsive to customer needs. Laundering Act, Foreign Tax Account Development Compliance Act, Financial Consumer Tackling the Challenges Ahead In addition, we will collaborate closely with our True to our commitment of putting “People Protection Act), to ensure alignment with BSP We recognize the reality that the banking business units, boost employee volunteerism, and at the Center” and future-proofing our regulations and sustainability of the Bank. landscape changes by the minute, with more and implement engagement action plans to retain top bank, we provide learning and development more moving towards digitalization. To make talent, attract the best candidates to posts, improve opportunities to equip our employees with Functional programs are in place to develop sure EastWest becomes a bank equipped for the employee experience, and cultivate the workforce the right values and competencies to help functional competencies. In Retail Banking future, we prepare our workforce to serve both in of tomorrow. them become successful in their current and Group, all new service associates and new the traditional and digital spaces, with the proper future roles. accounts undergo a 14-day program to awareness around technology, innovation, and Only when our people feel engaged — where they ensure that they can perform their roles increasing mobile penetration. are, performing with the right set of competencies, upon deployment to our stores. Before excited about their work, contributing and they progress to the next career level, we This awareness of a digital future goes hand-in-hand continuously growing their competencies, confident provide functional developmental programs with the realization that banking will always be a in our future, and making our values alive — can we such as C-Signor, Business Development business of relationships and personal interaction. attain our vision of being a world-class bank known Sales Officer Development Program, Service Thus we continue to strengthen our store capabilities for service excellence in our chosen markets. Manager Development Program and Store with people who serve customers with their specific Manager Development Program. We use the needs in mind, and with the empathy, integrity, and 10-20-70 approach, which we describe as core values that the Bank has always stood for. Learn (10% formal structured learning), Link (20% learning from others) and Live (70% In 2018, we are deploying in phases our people learning from experience) to ensure that development plan that supports our HR strategy learning is applied at work. up to 2023. We are following a sustainable and scalable model for providing learning and As employees assume higher and bigger roles, development opportunities, inculcating customer we provide programs to equip them with service value more deeply, and espousing a fun, management and leadership competencies. engaging, and professional work environment for Tree Planting Activity at the Our Officer Development Program (ODP) every EastWestbanker. La Mesa Watershed Park

38 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 39 CONSUMER PROTECTION Empowering Our Customers

EastWest Bank upholds customer rights and and services. These information are readily Beyond regulatory compliance, EastW est believes protection as its utmost duty. We put our customers’ accessible on our corporate website, stores, that safeguarding client information is also best interest in a fair and equitable business and customer service hotlines, and enable our tantamount to maintaining trust in the Bank, relationship built on trust and transparency. customers and the public to make informed which is the essence of the business. choices. We abide by the highest standards of fair Our Customer Protection policy was designed for full disclosure with the following: As more consumers become digitally connected, compliance with the Financial Consumer Protection banks and other businesses are under increasing program of the Bangko Sentral ng Pilipinas (BSP), as • Materials: All marketing materials, website, social scrutiny to ensure they have the right security embodied in BSP Circular No. 857 issued in 2014. media accounts, and customer communications measures in place. This has never been truer than in We subscribe to the BSP’s belief that educating and we publish and maintain contain clear, simple, 2017, in the wake of numerous data breaches around protecting consumers help ensure a stronger and and easy-to-digest information about EastWest the world. safer banking system. products and services. Staying vigilant, we at EastWest stepped up on In line with this, we formulated and documented our • Customer Updates: We provide regular updates, our efforts to keep customers’ and their account own Consumer Protection framework, aligned with advisories, and correspondence to customers and information private and secure. Our IT Security policy the five standards set by the BSP: notify them of any changes and new promos and provides a solid framework to protect client data and products we are offering. information at all times, alongside the following: • Disclosure and Transparency • Protection of Client Information • Manpower: We constantly train our frontliners to • A written privacy policy to safeguard • Fair Treatment be knowledgeable, responsive, and constantly customer records; • Effective Recourse attuned to customers’ need for information about • Financial Education and Awareness our product and services. • Established processes and systems to protect customer data confidentiality and security With the approval of our Board of Directors and • Communication: We have multiple channels of against any threat or hazard, online or otherwise; Senior Management, we designed a Consumer customer touchpoints that enable our customers Protection Manual that operationalizes the and the banking public to get in touch with the • Regular stream of policy communications on framework. We also formed an organizational Bank. In addition to our contact center that the organizational level as well as continuing unit that implements, coordinates, and monitors runs our 24/7 Customer Service hotline, email, education of personnel on the value of guarding adherence to the Manual. Facebook and Twitter accounts, we also added customer data; Viber and SMS to our customer service channels Our customer protection initiatives in 2017 are in 2017. • Adherence to customer data protection, in discussed below: accordance with the provisions of the Manual of Protection of Client Information Regulations for Banks; and Disclosure and Transparency Banks and financial institutions are legally obliged To preserve our integrity to our stakeholders, to protect customer data in order to maintain the • A bank-wide policy governing the acquisition of we provide correct, complete, accurate, and security, integrity and confidentiality of information. customer consent before sharing any information. understandable information about all our products

40 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 41 CONSUMER PROTECTION

Starting 2017, we strictly implemented our own 3 Technology – We defend, protect, respond, information security guidelines based on existing and recover from threats and breaches – both Regulatory Policies on Information Security Management regulatory policies. We created the position of potential and actual – through advanced EastWest’s Information Security Management System Chief Information Security Officer (CISO) and hired tools and capabilities. We design EastWest (ISMS) is designed to adhere to the following regulations: a seasoned industry practitioner whose team is products with security considerations in mind. tasked to maintain the confidentiality, integrity, and Our CISO oversees overall governance and • Circular No. 857 – BSP Regulations on Financial availability of client data. This includes ensuring takes a proactive stance against cybersecurity Customer Protection (2014): This framework reaffirms proper authentication and authorization and security threats, from DDoS attacks to targeted BSP policy to provide for an enabling environment that protocols are strictly enforced. hacking. We maintain a team of penetration protects the interest of financial consumers, ensuring testers, as well as perform threat intelligence that all BSP-Supervised Financial Institutions (BSFI) Our IT Security team uses an advanced defense around the security perimeter of the Bank and are responsive to the needs of stakeholders while being strategy, which goes beyond traditional tools and its store network. the Anti-CyberCrime Group Council of the Philippine held against a high standard of accountability. It sets National Police and is the incumbent president of the out the minimum standards of consumer protection instead tracks behaviors as well as deploys new in the areas of disclosure and transparency, protection tools to deter Advance Persistent Threats (APTs). The security of the local banking industry is under Information Security Officers Group (ISOG). of information, fair treatment, effective recourse, and The team secures, not only physical servers, but also siege every day, with more than 100,000 viruses financial education. our cloud-based applications. being unleashed on a daily basis. Every day, too, Fair Treatment a new malware is developed. Thus, it is to the An important part of our corporate DNA is treating • Circular No. 982 — BSP Enhanced Guidelines on IT Security in the Bank follows a three-pronged interest of the Bank and our customers that we our customers and other stakeholders fairly and Information Security Management (2017): These are strategy: remain preemptive in our actions and watch all honestly. Our staff recruitment and training policies revisions to the guidelines on information security customer channels vigilantly, from our stores and are aligned with fair and responsible treatment. management of BSFIs in line with rapidly evolving 1 People – We regularly assess the ATMs to our mobile and internet banking facilities. technology and cyber threat landscape, amending competencies and skills of EastWestbankers We ensure that we recommend products and relevant provisions of the Manual of Regulation for and fill gaps in awareness in ensuring data In addition to ensuring security of information, we services that address our customers’ financial Banks (MORB) and Manual of Regulations for Non- security. We recognize the dangers if they also take reasonable steps to identify, monitor, and goals and suited to their risk appetites. We make Bank Financial Institutions (MORNBFI). are not aware of vulnerabilities, exploits, and mitigate customer risks such as fraud or inadequate our recommendations after obtaining sufficient information and conducting responsible profiling. • Data Privacy Act of 2012: A 21st-century law to security weaknesses so we are relentless handling of customer data, which evolve with address 21st century crimes and concerns. It protects in providing them with proper training and innovations in products and business models and the privacy of individuals while ensuring free flow continuing education in the aspects of data with the entry of new market actors. We ensure that the statements we issue are true, of information to promote innovation and growth; privacy and consumer protection. correct, accurate, complete, and fair. regulates the collection, recording, organization, We also continue to leverage on our membership We provide our customers with the necessary storage, updating or modification, retrieval, 2 Processes – We adhere to the principle of in industry groups for inter-bank collaboration on documents related to their account, including terms consultation, use, consolidation, blocking, erasure or business-driven security which aligns our threat identification and combating criminal activities. and conditions, bank statements, passbook, and destruction of personal data; and ensures that the policies with the Bank’s business requirements. EastWest is not only an active member in these certificates. All customer requests are confirmed Philippines complies with international standards This is also consistent with Philippine industry groups, but is also a leader, with no other through written or digital means within an set for data protection through National Privacy regulations on handling customer data. We are than our Chief Information Security & Data Protection acceptable time period. Commission (NPC). headed towards Fraud Management System Officer, Joey Regala, who served as the chairman of using machine learning.

42 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 43 CONSUMER PROTECTION

Effective Recourse Consistency in delivering quality customer service is our Customer Education brochure and intensified our Customer Complaints in 2017 Pursuing service excellence also includes putting key so we make sure that customers get the same social media campaigns around this purpose. in place access and effective systems to address Debit card issues 61.12% quality and speed of response whichever channel customer queries, concerns or complaints, and they choose to engage with EastWest. Customers can also access our website to keep feedback. Operational process abreast of information on our security commitment 15.68% and procedures To this end, we designed an efficient complaints and protocols, and the various ways to report In 2017, even as we continued to lay the groundwork resolution mechanism around our Customer fraudulent transactions, suspicious account activity, by training our frontliners to become more responsive, System-related issues 13.56% Assistant Management System (CAMS), which or lost or stolen cards. We also provide sound we expanded our multi-channel feedback mechanism has dedicated resources and personnel to handle general guidelines on safe mobile and online so we can listen more closely to our customers and Delivery issues 3.81% customer queries and resolve complaints in a timely, banking, e-shopping, and dodging schemes such as attend more promptly to reliable, and highly personable manner. We welcome ATM skimming. their needs. Dispute issues 3.29% customer feedback and complaints through all our channels, which are published and displayed in our We also send out electronic mails to provide tips In addition to documenting positive customer SOA-related issues 1.62% EastWest stores, marketing collaterals, and website. on password protection, how to regularly update feedback, we also started tracking and responding security questions, fight malware and phishing to negative comments. This way, we were able to Staff service issues 0.78% In 2018, the Bank plans to use Net Promoter Score scams, and use Secure Sockets Layer (SSL) and convert negative customer experience into positive (NPS) for gauging the sentiment of our clients, other site security layers. feedback just by listening actively and resolving starting with Priority Banking as a pilot. We also Unfair collections practice 0.05% concerns with faster turnaround time. plan to conduct a third-party transactional Customer We constantly upgrade our employees’ skills in this Satisfaction Score (CSAT) survey to solicit feedback area with an enterprise-wide fraud control training Marketing promotions 0.04% We also opened up a new channel, Viber messaging, on the account opening experience of our new and seminars on banking and security-related issues as another channel for soliciting customer feedback. clients. provided by professional organizations. The table below shows the various channels we use Cash advance issues 0.03% and the number of customer feedback we received Financial Education and Awareness All these initiatives reflect our unwavering from 2016 to 2017: Sales-related issues 0.02% In addition to customer communication and commitment to customer service and protection that complaints resolution, we also beefed up our efforts go beyond compliance and corporate box-ticking. Channels 2016 2017 Grand Total Payment posting issues 0.01% on customer empowerment in 2017 through new At EastWest, customer protection is a perpetual initiatives on financial literacy. responsibility that we must ensure throughout our Email (ewbfeedback 21 805 826 business cycle. @eastwestbanker.com) Our Customer Education Program helps equip our Smart Msg Suite 70 305 375 customers with the know-how they need to be shielded from fraud, scams, and cybercrimes when Viber 111 111 using their EastWest debit, prepaid, and credit cards, whether online, at ATMs, point-of-sale terminals, or Grand Total 91 1221 1,312 Visa/MasterCard-affiliated merchants. We redesigned

44 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 45 RISK MANAGEMENT Managing Risks in an Era of Surprises

In the course of their operations, banks are invariably During the year, the BSP also issued new circulars risk profile via monthly reporting from the Risk faced with different types of risks that may have that aim to strengthen supervised financial Management Division (RMD), being the second a potentially adverse effect on their business. institutions’ corporate governance, risk and line of defense. It proactively updates its models Thus regulators mandate banks to establish a compliance to prevent fraud or internal control issues for identified risks, as well as analyzes EastWest’s comprehensive and reliable risk management from disrupting banking business, and instruct exposures to check for and measure other potentially system integrated into all business activities. banks to have a better handle on their people and relevant risks. operations. Circular 969 provides for the enhanced At EastWest Bank, we regard risk management as corporate governance guidelines for BSP-supervised Our Internal Audit Division (IAD) serves as the third an essential element of our success. By having a financial institutions, while Circular 971 set the line of defense, conducting an independent analysis good grasp of the risks and their likely impact, we guidelines on risk governance. of the timeliness and sufficiency of the Bank’s are able to make better decisions, and this ultimately overall risk management. benefits our customers and other stakeholders. Faced with heightened regulations, we at EastWest enhanced our ability to manage risk and prevent any With the concurrence of the Audit Committee, it Our risk management process seeks to identify, potential harm to our and our customers’ welfare. reviews our risk management systems, functions, assess, monitor, and manage key risks at all We continued to embed the discipline of risk and and activities, recognizing that these have been levels in our business operations. Our aim is to control self-assessment throughout the organization. undertaken in accordance with the RMD’s duties and help reinforce our resilience by encouraging a As we remain on track with our growth ambition, our responsibilities as mandated by BSP. It also assesses comprehensive approach to the management of risk taking correspondingly expands, meriting more the Bank’s Board and Senior Management oversight risk and return throughout our organization, as well focus to ensure we have sufficient capital to support to be generally sufficient, with performance and as the effective management of our risk, capital and such activities. overall risk profiles regularly discussed together reputational profile. and all pertinent regulatory requirements and Embedding a Risk Culture policies raised over monthly meetings. In addition, Risk Environment EastWest strives to make risk management a shared it also ensures that the foundations for a sound risk In 2017, the Bangko Sentral ng Pilipinas (BSP) responsibility, from top to bottom. Our Board of management system are properly established, hand- pursued dynamic reforms in a bid to cope with Directors has the primary responsibility for effective in-hand with Board-approved Risk Management growing risks such as cybersecurity and global risk and internal control management. Charters and Manuals. market volatility, as well as keep up with new international standards. These include the continuing Business and operating heads, acting as Business This consciousness of risks and controls permeates alignment of the country’s corporate governance Risk Managers (BRMs), act as the first line of the lowest level, where assigned personnel can framework with international standards and global defense, ensuring that risk guidelines and policies catch risk at the smallest amounts and during the best practices such as the Philippine Financial prevail and remain attuned to the Bank’s needs and most routine processes. Through continued training Reporting Standards 9 (PFRS9), disclosure regulatory obligations. and various modes of learning, we equip everyone in requirements, risk governance and management- preventing risk from occurring at the onset of each related policies. The Risk Management Committee (RMC) of the transaction and harness every unit’s capabilities to Board complements this function, maintaining the manage their own risk-taking. oversight function of monitoring the Bank’s overall

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Risk Factors but under BSP Circular No. 855, Series of 2014, We mitigate this risk by: Combined with risks inherent in banking, we also banks should produce models on estimating losses take into account other risks borne out by more on the portfolio. This obliges banks to forecast • Periodically tracking liquidity risk within the Exchange Transactions to cover the relaxation of certain stringent regulations and compliance demand from potential loss based on the entire life cycle of a loan realm of the Treasury Group’s responsibility, liquidity metrics in view of the improvements in banks’ industry regulators. account or portfolio. obtaining an accurate knowledge of our future risk management systems, including the adoption of the Liquidity Coverage Ratio for universal and commercial cash flows every time banks, which provides for a more calibrated approach in Capital Risk We mitigate this risk by applying credit scorecards ensuring adequacy of a bank’s liquidity position. This is the risk faced when a company loses the and minimum acceptance criteria for every customer • Adopting a Maximum Cumulative Outflow value on its capital, which consequently puts it into product, and the Internal Credit Risk Rating System (MC) model, a cash flow analysis tool Circular No. 981: Guidelines on Liquidity Risk a situation of having inadequate capital to cover (ICRRS) for corporate clients. We also use a Board- that projects our cash flow under normal Management. for its risk exposures. We mitigate this risk by approved Credit Risk Management Manual as operations and also includes off-balance sheet implementing capital risk management to ensure guidance in performing credit evaluation for retail commitments The circular covers guidelines on liquidity risk capital is preserved while shareholder value is consumers and credit underwriting for corporate management, including intraday liquidity. Under the rule, maximized, and maintaining capital ratios above the customers. We regularly monitor key credit risk • Using a Board-approved Liquidity Risk banks and quasi-banks are required to have a minimum minimum BSP prescription. indicators and conduct stress tests based on internally Management Manual for setting risk appetite, five-day stress period in monitoring liquidity positions. determined and BSP-prescribed stress scenarios. as well as observing regulator- and internally determined liquidity risk limits Relevant BSP regulation in 2017: Relevant BSP regulation in 2017: • Adhering to a Funding Contingency Plan Market Risk Circular No. 943: Extension of the Basel lll Leverage to assure readiness in case a liquidity issue The value of investments could fall due to adverse Ratio Monitoring Period Circular No. 941: Amendments to the Regulations on emerges – a plan that the Treasury Group market events, including factors such as interest Past Due and Non-Performing Loans regularly updates rates, foreign exchange rates, and equity prices. We The BSP approved the one-year extension of the Basel are exposed to market risk as designed by our nature The amended policy affects banks’ allowance for lll Leverage Ratio monitoring period from 31 December • Foreseeing stress scenarios identified by and as driven by the financial risk positions we take probable losses when loans remain unpaid and becomes 2016 to 31 December 2017. During the monitoring RMD to get a precise insight into our ability out of customer transactions and services. idle loans. Loans unpaid for more than 90 days are period, the BSP shall continue to assess the calibration to respond to our liabilities as well as the treatment of the components of the considered non-performing loans. To attenuate this risk, we use different models leverage ratio. and tools: Relevant BSP regulation in 2017: Liquidity Risk • Value-at-Risk (VaR) to assess potential Circular No. 946: Amendments to Liquidity Floor and Credit Risk This risk pertains to a bank’s inability to service its losses related to positions we take in the Foreign Currency Deposit Unit (FCDU) Regulations This arises when borrowers fail to meet credit liabilities via sufficient funds, or when the maturity trading book The new rule amends the Manual of Regulations obligations based on agreed terms, may it be of its termed assets spans longer than those repaying a loan or meeting a contractual obligation. liabilities. This means the Bank may either have a • Earnings-at-Risk (EaR) in consideration shortage of available financial resources or can only In recent years, credit risks were classified based on The new rule amends the Manual of Regulations for of repricing assets and liabilities in the the age of the loan portfolio or their doubtfulness, access such resources at excessive cost. Banks and the Manual of Regulations on Foreign banking book

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• Market risk limit (MRL) to represent the and qualitative in design, proactively watching banking activities. We do not expect new risk types maximum potential loss level we are willing Relevant BSP regulations in 2017: and responding to our various environments, and to emerge even as we continue to expand into new to take establishing smart controls in place. business segments and new markets amid an even Circular No. 951: Guidelines on Business tighter regulatory and competitive environment. • Loss alert limit (LAL) as early warning to Continuity Management However, with the onslaught of technology evolution facilitate loss reduction strategies Relevant BSP regulations in 2017: in financial services, we foresee technology and its Financial entities are given one year to come up with related risks, amongst the operational risk types, It is only prudent for the Bank to perform stress tests detailed business continuity plans, a comprehensive Circular No. 949: Guidelines on Social Media gaining more prominence. based on regulator- and internally prescribed stress framework that outlines the policies and protocol for the Risk Management continuous functioning of the institution despite business scenarios, such as price shocks for the trading and Apart from embedding the risk and control self- disruptions. In particular, the plan should outline the banking books. Every day, the Treasury Group and The BSP issued the guidelines on social media risk assessment discipline in our corporate culture, we speedy process for recovery, resumption, and restoration RMD also monitor the trading book risks by both management that advocate responsible use of social are also implementing performance management of business services as captured by a communication portfolio and trader. media by banks. The guidelines ensure that necessary measures that tie up with risks attendant to plan, crisis management plan, contingency funding, and safeguards, governance structure, and standards are in business or operational undertakings. This is technology recovery. place to effectively manage the associated risks. Operational Risk commonly known as the use of risk-adjusted This risk relates to potential loss arising from Circular No. 982: Enhanced Guidelines on Information performance measures. systems, people, processes, and external events Security Management while in the conduct of our business and operations. Geared Up for Growth Whichever direction the wind blows, we at EastWest Lapses and failures in delivery and performance BSP approved revisions to the guidelines on information The highly dynamic environment requires us Bank will continue to regard risk management as of our functions and operations, after all, are not security management in line with rapidly evolving to continue to be agile, adaptive, and watchful our primordial agenda, and will move with greater without consequences. While inherent in the technology and cyber-threat landscape. when uncertainty looms. While our industry is transparency and efficiency. This not only benefits banking ecosystem, operational risk becomes already highly regulated, we expect more complex our business, but also positively impacts our doubly pronounced as the Bank expands its regulations, fresh guidelines, and adjustments to customers, employees, and shareholders. business and reach. Reputational Risk arise as a result of rapid changes in our business Banks also bear the brunt of negative public opinion environment. We will continue to stay abreast We address this risk by espousing close collaboration by its stakeholders, as typically incited by poor of developments that pose potential threats to among different Bank Units, gathering pertinent product and service delivery, non-compliance, poor our business or performance, may it be due to operational risk data, producing the likelihood and corporate governance, or unsatisfactory financial intensifying competition from local banks, the entry business impact matrix for every risk category, performance, to name a few. A Bank’s status as a of new and foreign players, or the threat of online and simulating the operational risk loss for publicly listed company and the growing popularity fraud and criminal activity. individual events. A Board-approved Operational of social media are two major elements that Risk Management Manual also dictates our risk currently affect reputational risk. We expect credit and operational risks to continue to appetite and tolerance for operational risk. Every be the most significant risk exposures of the Bank. month, there is monitoring and reporting of key risk We remain steadfast in monitoring this risk through This is due to our increasing thrust towards retail- indicators to RMC. identification methods that are both quantitative centric businesses and continued focus on traditional

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principles, emphasizing long-term performance over Executive and Non-Executive Roles Ensuring Your Trust in Us short-term gain. The roles of the Chairman, Mr. Jonathan T. Gotianun; the Vice Chairman and CEO, Mr. Antonio The Board is also responsible for fostering the long- C. Moncupa Jr.; and the President and Deputy term success of the Bank and securing its sustained CEO, Jesus Roberto Reyes, are clearly distinct and When customers choose to bank with us, they are competitiveness in a manner consistent with its separate. not just placing their hard-earned money; they are fiduciary responsibility. The Board is committed also putting their trust so they can pursue their to conduct itself with utmost honesty, integrity, Being a non-executive director, Mr. Gotianun is not dreams. and transparency in the discharge of its duties, involved in the day-to-day operations of the Bank functions, and responsibilities. It holds regular and but advises Senior Management on matters related This is why we, at EastWest, put a high value on the special meetings to discuss the Bank’s strategic to strategy and policy. Providing leadership in the trust we earn from our customers by safeguarding direction and performance, as well as policies and Board of Directors, he presides over the Board and our integrity, being fair and transparent in all our developments in the areas of risk management, IT stockholders’ meetings, ensuring that the Board dealings, building confidence, as well as providing governance, compliance, and relevant operational takes an informed decision in all matters affecting reliable and better service. One way we do this is by functions. the Bank and its shareholders. adhering to sound corporate governance principles and best practices and going beyond regulatory The Board is composed of nine directors, all of As Vice Chairman and CEO, Mr. Moncupa ensures compliance. whom, other than the Vice Chairman and the that the strategic goals set by the Board are met. President, serve as non-executive directors and Together with Mr. Reyes, President and Deputy In 2017, we deepened our commitment to sound operate independently of management. Nominated CEO, he has direct and immediate supervision over corporate governance even as we continued to face and voted by shareholders every year, each director the long-term and daily operations and management challenges that come with our rapidly changing serves a one-year term until the election of another of EastWest and executes and administers the organization, heightened industry competition, set of directors. administrative and operational policies approved increasing market volatility, and tightening by the Board. Both also attend Board committee regulations. Through the Board’s Corporate Governance and meetings. Compliance Committee, the Bank ensures that all Starting at the Top directors are qualified for election based on their Board Self-Evaluation At EastWest, corporate governance starts at integrity, physical fitness, competence, education, All directors undergo a regular self-evaluation to the top. Our Board of Directors and Senior moral standing in the community, and relevant allow them to assess their conduct in accordance Management Team set the tone and ensure that business or banking experience, among others. The with their mandate and responsibilities as a member mechanisms for full disclosure, protection of the Bank does not discriminate against gender, age, and of the Board, as well as of their respective Board- rights of shareholders, and equitable treatment of ethnic, political, religious, or cultural backgrounds. level committees. This ensures the continued shareholders are in place. effectiveness of the Board in contributing to the Independent Directors Bank’s long-term sustainability and success. Board of Directors Three of the nine Board members are independent As the highest governing body in EastWest, the directors whose role is to provide independent In aid of proper self-evaluation, each director Board provides stewardship, sets the direction, and judgment, outside experience, and objectivity to the is required to accomplish at least three self- performs general oversight of our management and Board. They do not have more than five board seats assessment sheets: one as a director and a member operations. It approves the Bank’s overall strategy in other publicly listed companies. of the Board, another as a member of a committee, and makes decisions based on our core values and

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and as a member of a Board Committee. Each also in consideration of their valuable contributions in No. of Meetings Attended Directors sheet delves into specifics, such as the clarity and the formulation and continuing review of the Bank’s Regular (12) Special (2) Organizational (1) relevance of the Board and committee functions, as overall strategy and performance. Remuneration Jonathan T. Gotianun 12 2 1 well as their effectiveness in conducting meetings, provided to directors, as approved by the Board’s Antonio C. Moncupa, Jr. 11 2 1 making constructive use of available reports, Compensation Committee, amounted to PhP19 Mercedes T. Gotianun 11 2 1 and discussing concerns which may impact on million in 2017 and PhP12 million in 2016. Lourdes Josephine T. Gotianun-Yap 8 2 1 Paul A. Aquino* 12 2 1 their responsibilities as Director and member of a Jose S. Sandejas* 12 2 1 committee. Shareholder Communication Carlos R. Alindada* 12 2 1 Our Board and Senior Management keep our Wilson L. Sy 11 2 1 Jesus Roberto Reyes** 9 Board Training shareholders abreast of developments in the Bank Atty. Benedicto M. Valerio, Jr.*** 4 1 Our directors need to be adequately qualified, through our annual meeting of shareholders, annual *Independent Director individually and collectively, and have a good report, general information sheet, quarterly financial **May to December 2017 understanding of both the business and regulatory reports, news releases, and other meetings. Our ***Director from January to April 2017 and Corporate Secretary; named Corporate Secretary May 2017 environments. To ensure that each member website provides extensive information about the contributes effectively to the Board, new directors Board, its mandate, the Board committees and their Executive Committee Corporate Governance and Compliance Committee receive appropriate induction training and all charters, and our directors. The Executive Committee oversees the Bank’s (CGCC) directors attend an annual training on Corporate overall credit risk management policies and The CGCC oversees the Bank’s overall corporate Governance. Directors also receive regular updates Board Meetings practices. It is tasked to regularly review and governance and compliance system. It oversees on regulatory changes and market developments and The Board holds a meeting for organizational approve the bank-wide credit strategy, profile, and the effective implementation of our compliance are encouraged to attend relevant training programs purposes immediately after election and regular performance. It also approves the Bank’s credit risk- system and the Money Laundering Prevention to develop and refresh their knowledge and skills. meetings once a month every calendar year. Special taking activities based on the established approving Program, ensuring that compliance issues are meetings of the Board may be called at any time authorities and reviewing and endorsing credit- resolved expeditiously. It also serves as the Board’s On November 21, 2017, the Board and Senior by the Chairman or by the Vice Chairman and granting activities, including the Internal Credit Risk Nomination Committee. Management participated in the Corporate CEO, or on written request of at least a majority Rating System. The Committee is composed of five Governance Training Seminar conducted by external of the directors. The table in the following page directors, including the Vice Chairman and CEO and The Committee is composed of six (6) directors, auditing firm SGV & Co. summarizes the attendance of directors in Board the President and Deputy CEO. The Bank held thirty three of whom are Independent Directors, including meetings in 2017: (30) Regular Executive Committee Meetings from the Committee Chairman. It held six (6) Regular Board Remuneration January to December 2017, and 2 Special Executive Meeting and five (5) Special Meetings in 2017. Our model for compensating directors and executives Board Committees and Attendance Committee Meetings on September 28 & October No. of Meetings Attended follows best practices for good governance. We We have seven Board-level committees created 26, 2017. Directors Regular (6) Special (5) establish formal and transparent procedures for the to assist the Board in performing its duties and Paul A. Aquino* No. of Meetings Attended 6 5 development of a policy on executive remuneration responsibilities and ensure efficiency and focus. Directors Chairman Regular (30) Special (2) or determination of remuneration levels for individual Jose S. Sandejas* 6 5 Jonathan T. Gotianun directors, depending on the Bank’s particular needs. Board Attendance. In 2017, the Bank held twelve 29 2 Carlos R. Alindada* 6 5 Chairman Jonathan T. Gotianun 6 4 No director is allowed to participate in deciding on (12) Regular Board Meetings from January to Antonio C. Moncupa, Jr. 28 2 Antonio C. Moncupa, Jr. 6 5 his remuneration. December 2017, two (2) Special Board Meetings on Mercedes Gotianun 28 1 Jesus Roberto Reyes** 4 3 Lourdes Josephine T. Gotianun-Yap 29 1 June 1 and July 13, 2017; and one (1) Organizational Jose Emmanuel U. Hilado* 7 *Independent Director **Joined as of 01 May 2017 Each director receives a monthly professional fee for Meeting of the Board on April 21, 2017, or a total of Jesus Roberto Reyes** 18 2 Atty. Benedicto M. Valerio, Jr.*** 29 2 attending Board and committee meetings. This is fifteen (15) Board Meetings. *Resigned as of 01 June 2017 **Replaced Jose Emmanuel U. Hilado; Joined 01 May 2017 ***(January-April 2017) remained Corporate Secretary

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Risk Management Committee (RMC) changes in selection or application of accounting It is composed of five (5) members, including the Related Party Transactions (RPT) Committee The RMC is responsible for the development, principles. Other major issues it looks into are the President and Deputy CEO when he was elected to The RPT Committee is tasked to assist the Board oversight and review of our risk management adequacy of internal controls, the effect of regulatory the Board in April 2017. The Committee held four in ensuring that transactions between the Bank program, and approval of risk management and accounting initiatives, as well as off-balance Regular Meetings in 2017. and its related parties are handled in a sound and principles, strategies, policies, and initiatives. It sets sheet structures, on the financial statements. prudent manner, with integrity, and in compliance the risk appetite and tolerances for the Bank and No. of Meetings Attended with applicable laws and regulations to protect Committee Members recommends these to the Board for approval and The Committee is composed of three (3) members Regular (4) the interest of depositors, creditors, and other Jonathan T. Gotianun adoption. of the Board, all of whom, including the Committee 4 stakeholders. It also makes sure that RPTs are Chairman Chairman are independent directors. It held twelve Mercedes T. Gotianun* 3 conducted at arm’s length and that no stakeholder is The Committee is currently composed of six (6) Regular Meetings in 2017. Lourdes Josephine T. Gotianun-Yap 3 unduly disadvantaged. members of the Board. The Committee Chairman Antonio C. Moncupa, Jr. 2 Jesus Roberto S. Reyes** 2 No. of Meetings Attended is a non-executive member and an independent Committee Members Benedicto M. Valerio, Jr. 1 The Committee is composed of four Directors, three Regular (12) director. The RMC members possess a range of Marie Angel L. Pacis*** 1 of whom are independent directors, including the Carlos R. Alindada* 12 Robert B. Ramos**** 1 expertise and adequate knowledge of our risk Chairman Chairman. It held five (5) Regular Meetings and two Paul A. Aquino* 12 *Replaced Benedicto M. Valerio, Jr. as of January 2018 exposures, which is needed to develop appropriate ** Replaced Antonio C. Moncupa, Jr. (2) Special Meetings in 2017. strategies for preventing or minimizing losses. Jose S. Sandejas* 12 *** Trust Officer, Resigned as of April 2017 **** Trust Officer, Joined the Bank October 2017 *Independent Director No. of Meetings Attended Directors In 2017, the RMC held twelve Regular Meetings. Regular (5) Special (2) Compensation Committee Trust Committee Paul A. Aquino* 5 2 The Compensation Committee ensures that the Chairman No. of Meetings Attended The Trust Committee is primarily responsible for Committee Members Jose S. Sandejas* 5 2 Regular (12) the proper management of trust and other fiduciary compensation policies and practices are consistent Carlos R. Alindada* 5 2 Jose S. Sandejas* with the corporate culture, strategy, and the business 12 activities of the Bank. It also performs the following Jonathan T. Gotianun 5 2 Chairman environment under which it operates. It evaluates Paul A. Aquino* 12 functions: *Independent Director Wilson Sy 10 ● and recommends to the Board incentives and other Jonathan T. Gotianun 10 • Acceptance and closing of trust and other equity-based plans designed to attract and retain Independent Auditing Antonio C. Moncupa, Jr. 11 qualified and competent individuals. Jesus Roberto Reyes 8 fiduciary accounts; Audit is an essential part of our governance *Independent Director • Initial review of assets placed under the framework and internal control system. Our Internal trustee’s fiduciary custody; The Committee meets at least once a year and Audit, which performs year-round audits to check provides overall direction on the compensation and Audit Committee • Investment, reinvestment, and disposition of operational efficiency, and our external audit firm, benefits strategy of the Bank. It is composed of five The Audit Committee is tasked with conducting funds or property; which validates annually the accuracy of financial members, including the Vice Chairman & CEO. independent examinations of the Bank’s internal • Review and approval of transactions between statements, work independently and collaboratively control system. Specifically, it examines the major trust and/or fiduciary accounts; and to examine and evaluate the controls in place and No. of Meetings Attended risk exposures and ensures accountability on the • Periodic review of trust and other fiduciary Committee Members determine if they are working as intended. Special (1) part of management to monitor and control such accounts to determine the advisability of Jonathan T. Gotianun 1 exposures including the risk assessment and risk retaining or disposing of the trust or fiduciary Chairman Internal Audit management policies. It also probes major issues assets and/or whether the account is being Josephine T. Gotianun-Yap 1 Internal Audit (IA), which provides functional support managed in accordance with the instrument Jose S. Sandejas* 1 to the Audit Committee, is mandated to evaluate that involve accounting principles and financial Atty. Benedicto M. Valerio, Jr. 0 statement presentation, including any significant creating the trust or other fiduciary relationship. Antonio C. Moncupa, Jr. 1 the effectiveness as well as recommend appropriate Jesus Roberto S. Reyes 1 courses of action to senior management and the Josephine F. Fernandez** 1 Board to improve the Bank’s risk management, *Independent Director **resigned as of Sept 2017 compliance, internal controls, and corporate governance processes.

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IA activities are conducted in accordance with the collaborates with the other governance units of the Cascading Compliance Making Good Governance Work International Standards for the Professional Practice Bank, namely Compliance and Risk Management, to It is our firm belief that compliance with corporate It is important for all our stakeholders that we act with of Internal Auditing (ISPPIA) and the Code of Ethics. optimize its coverage through sharing of reports and governance standards and regulatory guidelines integrity, transparency, and accountability in the Bank. To provide evidence of the quality of the function information. and directives is a shared responsibility of everyone And our commitment goes beyond the close of every to stakeholders, EastWest Bank Internal Audit has in the organization. Each employee is expected to banking day. We strive to earn trust in the way we undergone an External Quality Assessment Review IA continues to develop its collective competencies have a working knowledge of all relevant laws, rules manage our business responsibly at every encounter. (EQAR) conducted by PricewaterhouseCoopers through relevant trainings and certifications. and regulations applicable to his assignment and (PwC). In the PwC report dated February 20, 2014, Effective networking with other audit functions must fulfill his tasks in compliance with the Bank’s Corporate Governance Manual IA practices and activity were found to be “Generally also keeps IA abreast of best practices. Computed policies, code of conduct and standards of good Our strong focus on upholding the highest corporate Conformed” on all eleven (11) ISPPIA, Code of Ethics. Assisted Auditing Techniques (CAATs) are constantly governance. governance principles is enshrined in our Corporate This is the highest EQAR rating an IA function can enhanced and developed to increase the use of Governance Manual. The Manual was designed to obtain. available technology and expand continuous auditing The Compliance Office, headed by the Chief define the framework of rules, systems, and processes capabilities to improve IA’s operational efficiency and Compliance Officer, is vested with the role governing the performance of the Board and EastWest Quality assessment (QA) of an external independent productivity. of designing the Bank’s Compliance Program management. It establishes the structure by which team of qualified audit professionals is a and overseeing and coordinating its effective we carry out corporate governance and serves as requirement of Standard 1312 of the ISPPIA every External Audit implementation towards the sound management reference for all the members of the Board and five years. BSP Circular 871 requires compliance The Bank’s external audit firm is Sycip Gorres of compliance risks. It is also its responsibility to Senior Management in the conduct of their duties and with these standards as well. The next EQAR of Velayo & Co. (SGV & Co.), which has been providing propagate the right compliance culture across the responsibilities. EastWest Internal Audit is due in 2018. independent audit or review of the Bank’s financial organization. statements for the past 22 years, with the signing Every member of our organization is made aware of The Audit Committee reviews the Internal Audit partners rotated every five years as required by law. We have appointed Business Compliance Officers these policies, and the Board of Directors and Senior Charter, as well as its own charter, on an annual (BCOs) in every unit of the Bank responsible for Management commit themselves to the principles and basis to reassess its adequacy and relevance. The Audit Committee is responsible for the ensuring the consistent implementation in his unit best practices contained in this manual. An electronic There had been no revisions on both charters in appointment, reappointment, and removal of of the Board-approved Compliance Program. As copy of the manual is available in EastWest’s corporate 2016. The Audit Committee Charter was last external auditors, and approves the terms of audit designated by the Vice Chairman & CEO, the heads website, www.eastwestbanker.com. revised and approved on April 23, 2015, based on engagement and the audit fees and fees for non- of our business units are automatically assigned to the provisions of BSP Circular 871. IA, through its audit services, if any. perform this role, having the sole responsibility for Conflict of Interest Charter, continues to be an independent function. efficiently running the day-to-day operations in his We seek to ensure transparency and fairness in all It reports functionally and has full and free access Fiscal Year Audit Fees and unit. The BCOs are each tasked to appoint a Deputy our dealings with stakeholders and our public. We to the Audit Committee. It has the authority to Other Related Fees (in PhP) Business Compliance Officer (DBCO) to serve as have established policies to prevent potential conflict access all functions, information, documents, 2017 8,393,000 their eyes on the ground and facilitate faster and of interest, which we have defined as any situation 2016 6,313,750 properties, systems and personnel, and is provided 2015 8,675,000 easier coordination with the Bank’s Compliance wherein our directors, officers, and employees have a with adequate resources to effectively discharge its Office. competing interest against the Bank or our customers. function. The Bank deferred the appointment of the external All our directors, officers, and employees are prohibited auditor for 2018 subject to the alignment of the In addition, our governance units, namely from engaging in any transaction where their personal To assist the Bank in instilling a culture of an Bank’s external auditor with its Parent Company. Compliance, Risk Management, and Internal interests could compromise their judgement or effective risk management, compliance, internal The authority was given to the Board of Directors by Audit, coordinate and work together in meeting the ability to act in the best interest of the Bank or our control and governance, IA developed and conducts the stockholders during their Annual Stockholders common governance, risk management and internal customers. a Control Appreciation and Fraud Awareness Training Meeting held last April 20, 2018. controls goals of the Bank. Workshop for EastWest employees. It also formally

58 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 59 CORPORATE GOVERNANCE

The Code of Discipline and Ethics governs conflict between and among the Bank and our parent Whistle-Blowing Policy Ecological Protection of interest in all employees, and any inquiry into this company, joint ventures, subsidiaries, affiliates, Our ethical culture is supported by an environment We uphold the pressing responsibility of protecting matter is coursed through the Human Resources major stockholders, officers, and directors, and where concerns can be raised without fear of the environment through water and energy Group and duly discussed with the employee’s direct relevant parties. As these transactions may give rise retaliation. We provide various means for raising conservation programs we have put in place. We do supervisor and the Chief Compliance Officer. to a conflict of interest, we keep them at an arm’s concerns, including the ability to report them on an our share in carbon reduction through policies that length basis and afford such related party no special anonymous basis. All reports are investigated, and make our value chain eco-friendly and consistent Dividend Policy favor or treatment. breaches of the Code of Discipline and Ethics are with the sustainability goals that other banks and Dividends may be declared from the surplus profits dealt with swiftly and decisively. industries have purposely set to achieve going arising from the business of the Bank at such time Our RPT Committee conducts a periodic review of forward. and in such percentage as the board of directors may RPT policies and procedures, including materiality Our program known as EthicsDirect encourages deem proper. No dividends may be declared that will thresholds and internal limits and endorses revisions, employees, clients, shareholders, and third-party impair the Bank’s capital. Stock dividends shall be if necessary, for Board approval. partners to report any incident or knowledge of declared in accordance with the law. misconduct, irregularity, or breach of ethics that Anti-Money Laundering can go against the interest of the Bank and its Insider Trading EastWest sees current policies to combat money stakeholders. Each whistleblower’s identity is well- As a publicly listed company, we are governed by laundering as an opportunity to increase our protected. the rules of the Philippine Stock Exchange (PSE) vigilance and our knowledge of our customers. We and the Securities and Exchange Commission (SEC) continue to comply with the provisions of the Anti- Various channels of communication – including direct in disclosing trading transactions from directors to Money Laundering Act (AMLA), with our Compliance supervisors and managers, a designated officer, principal officers. Our internal policy requires all Office overseeing our overall direction in this area. and the Whistle Blowing committee – are open and these individuals to secure prior clearance in any We continued to strengthen our AML program in ready to accommodate complaints and reports of trading transaction, as well as to inform our Investor 2017 and further enhanced transaction monitoring undesirable acts and behavior. Relations Office and the Office of the Corporate and keeping in touch with news and developments in Secretary on such trading transactions within one the market that could create huge reputational risks Employee Health, Safety, and Wellness banking day after transaction execution. apart from actual financial damage. We treat the health, safety, and well-being of our employees as a benchmark for the success of our Information is deemed properly disseminated We take pride in having 100% awareness of our corporate governance. We provide health insurance, via disclosures in the form of SEC filings, PSE anti-money laundering policy in our ranks, as it is group life insurance, and retirement benefits to all disclosures, press releases, or placements on our a foundational training course for each member of full-time employees to help guard their wellness. website. We prohibit any of the Bank’s directors, the organization. Even those who are not in the In addition, we built and continue to improve the officers, and employees privy to sensitive or material frontlines are required to take the course to know the EastWest Learning & Development to form a information about our company, products, or services basic rules and protect the business. In the stores, learning community where EastWestbankers hone to pursue agreements or transactions involving those we conduct specialized AML courses and briefings their skills and build competencies in their specific products or services in his or another person’s behalf. during service and sales clinics to reinforce proper disciplines. We also organized unit representatives client identity process from onboarding to continuous into an Employee Relations Council to address Related Party Transactions monitoring of account activity and all other controls employee concerns and grievances. We have formulated and implemented policies that ensure the Bank’s protection against unlawful and procedures that would ensure the integrity and activity. transparency of related party transactions (RPT)

60 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 61 CORPORATE GOVERNANCE

Material Related Party Transactions For the Year 2017 (amounts in Php)

Related Counterparty Nature of Transaction/Transaction Type Terms and Conditions Approved Amount/Contract Price Outstanding Amount

Subsidiaries/Affiliates East West Rural Bank, Inc Domestic Bill Purchase Line Settlement upon clearing of 150,000,000 0 checks Total - Subsidiaries and Affiliates 150,000,000 0

DOSRI Filinvest Development Corporation Various Credit Facilities Prevailing market rates 8,039,009,000 7,184,324,237 Cyberzone Properties Inc. Joint Issue Manager and Underwriter of Prevailing market fee rates 5,000,000,000 0 Fixed Rate Bond Issuance Total DOSRI - FDC Group 13,039,009,000 7,184,324,237

Task Force Marketing Inc. Standby Letter of Credit 1 year at prevailing fee rates 40,000,000 38,000,000 Atty. Benedicto M. Valerio Revolving Credit Facility 1 year at prevailing market rates 5,000,000 0 Sps Jose Vicente & Mae Garcia Omnibus Credit Line 1 year at prevailing market rates 30,000,000 0 Wealth Securities Domestic Bill Purchase Line 1 year at prevailing market rates 25,000,000 0 Algon Engineering Construction Standby Letter of Credit 1 year at prevailing fee rates 250,000,000 0 Ernest Uy Revolving Credit Facility 1 year at prevailing market rates 4,000,000 1,500,000 Total DOSRI Non-FDC Group 354,000,000 39,500,000

Total DOSRI 13,393,009,000 7,223,824,237

Other Related Parties Phil-Equity Group Various Credit Facilities 1 year at prevailing market rates 225,000,000 39,689,098 Vantage Equities Inc Various Credit Facilities 1 year at prevailing market rates 250,000,000 0 E-Business Service, Inc. Various Credit Facilities 1 year at prevailing market rates 2,240,000,000 256,400,000 Sub-total - Other RPT Wilson Sy Group 16,741,009,000 296,089,098

Communigate/Prebeo Ventures, Inc. Omnibus Credit Line 1 year at prevailing market rate 30,000,000 20,350,000 Sub-total - Other RPT 30,000,000 20,350,000

Total Other Related Parties 16,771,009,000 316,439,098

Total Material Related Party Transactions 30,314,018,000 7,540,263,335

62 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 63 BOARD OF DIRECTORS

Standing from left to right: Standing from left to right:

JESUS ROBERTO S. REYES, President, Deputy CEO & Director - BENEDICTO M. VALERIO, JR., WILSON L. SY, Director - MERCEDES T. GOTIANUN, Director - JOSE S. SANDEJAS, Independent Corporate Secretary - ANTONIO C. MONCUPA, JR., Vice Chairman & Chief Executive Officer - Director - LOURDES JOSEPHINE GOTIANUN-YAP, Director - PAUL A. AQUINO, Independent Director CARLOS R. ALINDADA, Independent Director - JONATHAN T. GOTIANUN, Chairman

64 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 65 BOARD OF DIRECTORS

JONATHAN T. GOTIANUN Board Position: Concurrent Positions: CARLOS R. ALINDADA Chairman Director and Chief Executive Officer since 2007 Chairman of Filinvest Alabang, Inc.; Chairman, President Independent Director and Vice Chairman since May 1, 2017 & CEO of Andremerc Holdings Corp.; Director of Filinvest Age & Nationality: Development Corp., Filinvest Land, Inc., A. L.Gotianun, Age & Nationality: 65 years old, Filipino Committees: Inc., Davao Sugar Central Corp., Cotabato Sugar Central 81 years old, Filipino Member of the Executive and Compensation Company Inc., High Yield Sugar Farm Corp., FDC Board Position: Committees Misamis Corp., Team Gladiola, Inc., and FDC Utilities, Board Position: Chairman of the Board since April 2007 Inc.; Vice Chairman of Pacific Sugar Holdings Corp. Independent Director since April 2002 Concurrent Positions: Committees: Director of Pasberfund Realty Holdings, Bancnet, Education: Committees: Chairman of the Executive and Trust committees; Philippine Rural Reconstruction Movement, East Pharmacy degree, Magna cum laude, from the University Chairman of the Audit Committee; member of the member of Corporate Governance & Compliance, West Leasing & Finance Corp., LGU Guaranty of the Philippines Corporate Governance & Compliance Committee and Compensation, and Related Party Transaction Corp., Bankers Association of the Philippines and Related Party Transaction Committee Committees Philippine Payments Management, Inc.; Vice- Chairman/Director of East West Rural Bank, Inc. LOURDES JOSEPHINE GOTIANUN - YAP Concurrent Positions: Concurrent Positions: Director Independent Director of Tanduay Distillers, Inc., Chairman of Filinvest Development Corp., Filinvest Land, Past Positions: Bahay Pari Solidaritas Fund, Datem, Inc. and Home Inc., Cotabato Sugar Central Co., Inc., Davao Sugar President of EastWest Banking Corp.; Director Age & Nationality: Credit Philippines Central Co., Inc., CountryWide Water Services, Inc., East of East West Ageas Life Insurance Corporation; 63 years old, Filipino West Rural Bank, Inc., East West Ageas Life Insurance Executive Vice President and Chief Financial Officer Past Positions: Corp., and East West Leasing and Finance Corp.; Director of the International Exchange Bank Board Position: Chairman and Managing Partner of SGV & Co.; Director of Filinvest Alabang, Inc., FDC Misamis Power Corp., Director since August 2000 of the National Power Corp.; Commissioner of the FDC Utilities, Inc., and FDC Hotels Corp.; Director and Education: Energy Regulation Commission; Chairman of Review Oil Vice President of Pacific Sugar Holdings Corp. Double degree in Economics and Accounting from Committees: Deregulation Law and Committee- SSS the De La Salle University and Masters in Business Chairman of the Compensation Committee; member Past Positions: Administration degree from the University of of the Executive and Trust Committees Education: Vice Chairman and Director of EastWest Bank Chicago Accounting degree from the University of the East from 1994 to 2007 Concurrent Positions: and Masters in Business Administration in Corporate President and Director of Filinvest Land, Inc., Filinvest Finance degree from New York University; finished an Education: MERCEDES T. GOTIANUN Alabang, Inc., Filinvest Development Corp., Mimosa Advance Management Program at Harvard University Commerce degree from the Santa Clara University in Director Cityscapes, Inc., Festival Supermall, Inc., and a California and Masters in Management degree from Director of Chroma Hospitality, Inc., High Yield Sugar the Kellogg School of Management, Northwestern Age & Nationality: Farm Corp., Cotabato Sugar Central Company Inc., University in Evanston, Illinois, USA 89 years old, Filipino Davao Sugar Central Corp., Pacific Sugar Holdings PAUL A. AQUINO Corp. Independent Director Board Position: ANTONIO C. MONCUPA, JR. Director since 1995 Education: Age & Nationality: Vice Chairman & Chief Executive Officer Business Management degree from the Ateneo 75 years old, Filipino Committees: de Manila University and Masters in Business Age & Nationality: Member of the Executive, Compensation, and Trust Administration, Major in Finance degree from the Board Position: 59 years old, Filipino committees University of Chicago Independent Director since October 2009

66 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 67 BOARD OF DIRECTORS

Committees: Concurrent Positions: Xcell Property Ventures, Inc., Monte Oro Resources Past Positions: Chairman of the Corporate Governance & Compliance Chairman of Diversified Holdings, Inc., Primegates & Energy, Inc., Vantage Financial Corp., Leisure Treasurer and Chief Financial Officer of Union Bank Committee and Related Party Transaction Committee; Property, Inc., Sun Oil, Inc., Radix, Inc., Ostrea & Resorts World Corp., MORE Coral Corp. MORE of the Philippines member of the Audit and Risk Management Committees Mineral Laboratories, Inc., Marubeni Scholarship Minerals Corp., MORE Reedback Corp., MORE Foundation, Inc. and PAREF School; Chairman and Oil & Gas Corp., Sinag Energy Philippines, Inc.; Education: Concurrent Positions: President of MFI Foundation; Vice Chairman of Member, Board of Trustee at Ateneo De Manila Mechanical Engineering degree from the University Independent Director of East West Ageas Life Insurance Philippine Cancer Society; Director of TCGI Engineers, Univ. Corp. of the Philippines-Diliman and Masters in Business Corp.; Director of Skycable, Inc.; President/Trustee of Taikisha Phils., Inc., De La Salle University – Lipa Management degree from the Asian Institute of Keitech (Kananga EDC Institute of Technology); Honorary and Philippine Institute of Pure & Applied Chemistry Past Positions: Management Consul of the Government of Malta; Consultant of (PIPAC) Chairman of the Philippine Stock Exchange from Energy Development Corp.; Trustee of Tanging Yaman 1996-1998 and Director of Yehey! Corporation and Past Positions: International Exchange Bank BENEDICTO M. VALERIO, JR. Past Positions: Director of Petron Corporation, Asian Hospital, Inc., Corporate Secretary President/CEO PNOC- Energy Dev. Corp. and Asia United Banking Corporation Education: Management Engineering degree from the Ateneo Age & Nationality: 59 years old, Filipino Education: Education: de Manila University Electrical Engineering degree and a Masters in Business Chemical Engineering degree from the De La Salle Board Position: Administration degree from Santa Clara University in University and Materials Engineering doctorate degree Corporate Secretary since April 2007 and Director California; conferred a Doctor of Management Science from the Rensselaer Polytechnic Institute JESUS ROBERTO S. REYES from July 2012 to April 2017 (Honoris Causa) degree by the Philippine School of President, Deputy Chief Executive Officer & Business Administration Director Concurrent Positions: WILSON L. SY Corporate Secretary of East West Ageas Life Director Age & Nationality: Insurance Corp., Ardent Development Corp., 59 years old, Filipino Hospitality Int’l., Inc., Lodging Concepts, Inc., Tribal JOSE S. SANDEJAS Age & Nationality: DDB, Inc., Monserrat Holdings, Inc., and Hospitality Independent Director 65 years old, Filipino Board Position: Innovations, Inc. President and Deputy Chief Executive Officer since Age & Nationality: Board Position: May 1, 2017 and Director since April 27, 2017 Past Positions: 78 years old, Filipino Director since April 2016 Assistant Corporate Secretary and General Counsel Committees: of International Exchange Bank Board Position: Committee: Member of the Executive, Compensation, and Trust Independent Director since April 2002 Member of the Risk Management Committee committees Education: Commerce degree from the De La Salle University, Committees: Concurrent Positions: Concurrent Position: Bachelor of Laws degree from the Ateneo de Manila Chairman of the Risk Management Committee; Chairman & Director of Wealth Securities, Inc.; Chairman of EastWest Insurance Brokerage, University, and Masters in Business Administration member of the Corporate Governance & Compliance, Chairman of Manila Stock Exchange Found, Inc.; Inc. and Assurance Solutions Insurance Agency, degree from the Ateneo Graduate School of Business Audit, Compensation, and Related Party Transaction Director of Philippine Stock Exchange Vantage, Inc.; Director of East West Rural Bank, Inc. and Committees Securities, Inc., Philequity Management, Inc., Asian East West Leasing and Finance Corp.; Director & Alliance Holdings Corp., Pacific Online Systems Corp., Treasurer of East West Ageas Life Insurance Corp.

68 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 69 SENIOR MANAGEMENT

ANTONIO C. MONCUPA, JR. JESUS ROBERTO S. REYES GERARDO SUSMERANO MARIZA E. ARCILLA Vice Chairman & CEO President & Deputy CEO SEVP & Head – Retail Banking EVP & Head – Corporate Banking Group • 59 years old, Filipino • 59 years old Filipino • 53 years old, Filipino • 56 years old, Filipino • Over 32 years of banking experience • Over 31 years of banking experience • Over 22 years of banking experience • More than 30 years of banking and finance • Former EVP & CFO of International Exchange Bank • Former Treasurer and CFO of UnionBank • Former Center Head of International Exchange experience • Graduate of De La Salle University, double degrees in • Graduate of the University of the Philippines-Diliman, Bank • Former Senior Vice President and Head of Security Economics and Accounting, and University of Chicago, BS Mechanical Engineering, and Asian Institute of • Graduate of the University of Sto. Tomas, Bank’s Corporate Banking Group Masters in Business Administration Management, Masters in Business Management BS Accounting, and Asian Institute of • Graduate of University of Sto. Tomas, BS Commerce, Management, Masters in Business Major in Business Administration, Magna Cum Laude Administration

RAFAEL S. ALGARRA, JR. JACQUELINE S. FERNANDEZ RHODORA M. LUGAY ERMELINDO S. ANDAL, JR. SEVP & Head – Loans, Wealth, and Markets, SEVP & Head – Consumer Lending EVP & Chief Financial Officer SVP & Head – Operations and Technology Treasurer • 55 years old, Filipino • 53 years old, Filipino • 44 years old, Filipino • 48 years old, Filipino • Over 33 years of banking experience • More than 20 years of financial and management • Over 20 years of banking experience • Over 27 years of banking experience • Former Head of Consumer Credit of Standard Chartered accounting experience • Former Senior Vice President for Central Operations • Former EVP & Head of Financial Markets Bank Philippines • Former Group Head for Strategic Planning & Investor of Maybank Philippines, Inc. in Security Bank • Graduate of the University of the Philippines Diliman, Relations at Bank of the Philippine Islands • Graduate of University of San Carlos, BS Mathematics, • Graduate of Ateneo de Manila University, BS AB Economics, Cum Laude and Masters in Business • Graduate of De La Salle University, Bachelor’s Degree Magna Cum Laude and Master of Science in Mathematics Management Engineering and Asian Institute of Administration in Commerce Major in Accounting and Ateneo Graduate Management, Masters in Business Management School of Business, Master’s Degree in Business Administration • Certified Public Accountant

70 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 71 SENIOR MANAGEMENT

ABIGAIL TINA M. DEL ROSARIO RAYMOND M. D’ CRUZ ELOIDA F. OQUIALDA ROBERT B. RAMOS SVP & Head – Wealth Management SVP & Chief Transformation Officer SVP & Chief Audit Executive SVP & Trust Officer • 56 years old, Filipino • 45 years old, Singaporean • 55 years old, Filipino • 42 years old, Filipino • Over 30 years of professional experience • Over 24 years Asia-Pacific work experience in • Over 25 years of banking experience • Over 20 years of finance and banking experience • Former Country Head of Retail Banking and Organization Development and Human Resources • Former FVP & Department Head of the Internal Audit • Former First Vice-President and Trust Officer of UnionBank Wealth Management of Standard Chartered Bank • Former HR Director for Asia Pacific at LVMH – DFS Group Division of Rizal Commercial Banking Corporation of the Philippines Philippines • Graduate of UCLA, San Diego USA, BS Business • Graduate of the Polytechnic University of the • Graduate of B.S. Management Engineering, Ateneo de • Graduate of the University of the Philippines, Administration and Asia Pacific International Institute, Philippines, B.S. Accountancy, Cum Laude Manila University, Asian Institute of Management, Masters BS Business Management New Zealand, Masters in Business Administration • Certified Public Accountant, Certified Information in Business Management, and University of Asia and the Systems Auditor, Certified Internal Auditor, and Certified Pacific (UA and P), Masters in Business Economics Risk and Information Systems Control • Chartered Financial Analyst, CFA Institute

DOMINGO V. GUANIO ROMMELL B. NARVAEZ IVY B. UY GRACE N. ANG SVP & Head – Information Technology, Chief SVP & Head – Bank Marketing & Corporate SVP & Head – Regional Branch Banking FVP & Chief Risk Officer Information Officer Communications • 45 years old, Filipino • 42 years old, Filipino • 58 years old, Filipino • 42 years old, Filipino • 24 years of banking experience • 20 years of banking experience • 34 years of professional experience • Over 21 years of solid commercial and innovation • Former Center Head-Manila Area of International • Former Senior Manager of International Exchange Bank • Former Senior IT Consultant for PSBank, SVP for experience Exchange Bank • Graduate of De La Salle University, Operations in Metrobank, President of IT Outsourcing and • Held Global, Regional, and Local Innovation, • Graduate of the University of Sto Tomas, Hotel and B.S. Accountancy BPO subsidiaries of Software Ventrues International, IT Marketing & Sales Director positions in Restaurant Management, and Asian Institute of • Certified Public Accountant Manager for BPI JOHNSON & JOHNSON® Management, Management Development Program • Graduate of Ateneo de Manila University, • Graduate of De La Salle University, BS Management Engineering BS Commerce, Major in Marketing Management

72 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 73 SENIOR MANAGEMENT

GINA MARIE C. GALITA RENATO P. PERALTA LOURDES A. ONA FVP & Head – Customer Service FVP & Head – Credit Management VP & Head – Legal Services • 49 years old, Filipino • 59 years old, Filipino • 58 years old, Filipino • Over 25 years of banking experience • Over 30 years experience in credit, account • Over 25 years experience in the law practice, • Former Citiphone Head, Citibank Philippines management, FX trading, and stock brokerage the last 13 years of which is with the banking industry • Graduate of De La Salle University, Bachelor • Former Securities Head of United Coconut • Former Legal Counsel of Union Bank of the Philippines of Science in Applied Mathematics specializing Planters Bank • Graduate of Manuel L. Quezon College of Law, in Operations Research • Graduate of Ateneo de Manila University, Bachelor of Laws A.B. Economics • Certified Public Accountant

MANUEL JOEY A. REGALA ANNA MARIA V. GONZALES FVP & Chief Information Security, VP & Head – Human Resources Data Protection Officer • 61 years old, Filipino • 60 years old, Filipino • Over 25 years of extensive HR experience • More than 30 years of management experience in • Former SVP & Country Head of Human Resources Information Technology and IT Security Philippines, Standard Chartered Bank • Former VP & Information Security Department • Graduate of St. Paul College Manila, BS Psychology Head and Data Protection Officer of United Coconut and Ateneo de Manila University, Clinical Psychology Planters Bank • Graduate of Philippine School of Business Administration, BSBA Major in Accounting • Certified Public Accountant, Certified Information Systems Auditor

74 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 75 SENIOR OFFICERS ORGANIZATIONAL CHART

BOARD OF DIRECTORS • De Guzman, Raul Victor M. • Legaspi, Jocelyn C. Vice Chairman and CEO • Galita, Gina Marie C. • Lim, Steve L. • Moncupa, Antonio Jr. C. • Go, Elisa O. • Lorenzana, Stephanie Belina F. Corporate Secretary • Peralta, Renato P. • Lozon, Renato D. • Pichay, Ramoncito Pedro R. • Manalastas, Manuel L. President and Deputy CEO • Regala, Manuel Joey A. • Mendoza, Genevie O. • Reyes, Jesus Roberto S. • Solosa, Patrick Dennis L. • Mulimbayan, Maria Cecilia A. Risk Corporate Related Party Trust Audit Executive Compensation Retirement Management Governance Transactions • Villaraza, Alessandro L. • Ng, Joaquin IV F. Committee Committee Committee Committee Committee Committee & Compliance Committee • Nonato, Herman D. Senior Executive Vice President Committee • Ona, Lourdes A. • Algarra, Rafael Jr. S. Vice President • Raval, Assissi C. • Fernandez, Jacqueline S. Risk Trust Internal Audit Compliance • Abad, Josephine Vilma A. • Reboredo, Raymond T. • Susmerano, Gerardo • Aguinaldo, Ma. Sheila S. • Rodriguez, Ben Valentino Jr. U. • Alviar, Jennifer E. • Ruiz, Ian Jericho Nazareth E. • Beltran, Maria Margarita C. • Salcedo, Paolo M. Executive Vice President • Buzon, Ma. Imelda S. • Sampang, Renato Z. Vice Chairman and CEO • Arcilla, Mariza E. • Cabahug, Doli D. • Sison, Rafael Jr. Z. • Lugay, Rhodora M. • Caliwan, Mary Jane D. • Tamayo, Aylwin Herminia P.

• Carlos, Rodolfo Jr. M. • Tamayo, Richard Chester C. President and Deputy CEO Executive Management Office • Castañeda, Marie Perpetua • Tandoc, Emmanuel V. Senior Vice President Socorre H. • Unson, Margaret Mary S. • Andal, Ermelindo Jr. S. • Charvet, Rosalie D. • Viguilla, Roy A. • D’ Cruz, Raymond M. • Ching, Adrian S. • Yap, Ferdinand E. • Del Rosario, Abigail Tina M. • Chua, Paulina L. • Guanio, Domingo V. • Crisologo, Alexander Phillippe D. Loans, Bank Marketing • Narvaez, Rommell B. Consumer Customer Human Finance & Retail Banking Wealth, and & Corporate • De Lara, Alastair S. Lending Service Resources Administration • Oquialda, Eloida F. Markets Communications • Dela Cruz, Efren Jr. O. • Ramos, Robert Rol Richard • Dimla, Alvin S. Raymond B. • Dungo, Francis Dennis R. • Uy, Ivy B. Information • Garcia, Eduardo S. Operations & Security & Data Credit Management Technology • Gonzales, Anna Maria V. Protection • Guzman, Ires C. First Vice President • Jao, Glenn Conrad N. • Abrogar, Gerald K. • Lazo, Macrina P. • Ang, Grace N. Legal Services Safety & Security

76 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 77 SUBSIDIARIES

rural bank

Another milestone for the rural banking arm core of EWRB’s thrust and training its 1,170 of EastWest Bank was the twin recognitions people towards achieving service excellence it earned from the Social Security System in its chosen market. As a result, EWRB (SSS) in the 2017 Balikat ng Bayan Award’s managed to earn enormous affection of its Rural Bank category. This was the first time customers in the markets it serves. in its five-year history that EWRB bagged two awards on its first win. Established in 2013, EWRB has 58 stores, 17 extension offices, and 16 other As the “Best Paying Rural Bank,” EWRB banking offices all over Luzon, Visayas, and was recognized for achieving the highest Mindanao. Its products include salary loans to amount of benefits disbursed to SSS teachers, pension loans to SSS pensioners, members and pensioners and for actively and loans to micro and small businesses. participating in SSS thru-the-bank payment programs. It was also lauded as To continue realizing its full potential Best Collecting Rural Bank for its faithful compliance with the SSS Law as an in 2018 and beyond, EWRB plans employer, and accreditation guidelines as to strengthen its synergy with a collection partner, including efficiency in Standing (from left to right): Joseph Jay S. Loayon, Asset Management Group Leader; Jo Ann S. De Asis, Customer terms of collecting payments for members’ parent bank, EastWest Bank, so it Experience Management Group Leader; Maria Cecille B. Miñoza, People Support Group Leader; Sheila M. Bajado, contributions and salary loan amortizations. Finance Services Group Leader; Edgardo I. Isagon, Corporate Governance Group Leader could ride on the latter’s vast store

Seated (from left to right): Veronica G. Acuña, Store Operations Management Group Leader; Hera A. Duka, Loans The awards served as a solid testament network to cross-sell products. Management Group Leader; Elpidio F. Masbad III, President and CEO to EWRB’s commitment to advancing the welfare of Filipino workers and in helping EWRB also plans to further diversify its loan SSS achieve its mandate, said EWRB portfolio and differentiate its brand through 5 Years and Counting President and CEO Elpidio F. Masbad III. a renewed focus on customer experience to grow the business sustainably. In a year fraught with challenges in the external environment, EastWest He attributed the rural bank’s stellar Rural Bank (EWRB) moved closer to achieving sustainable profitability, performance to the marked shift in its While 2018 will have its share of challenges making 2017 its banner year. people’s motivation — from merely and uncertainty, EWRB is determined, achieving key business targets to truly living now more than ever, to deliver on its In its fifth year of operations, EWRB breached the PhP1-billion mark for the its purpose as a rural banking institution. commitment to serve the unbanked and first time in net income, which grew by 17% to PhP1.13 billion in 2017 from underserved Filipinos outside the urban PhP969.60 million the previous year. Total assets surged 60% to PhP21.64 Inculcating this mindset and culture required areas to promote countryside development. billion from PhP13.55 billion while total deposits expanded 54% to PhP16.16 putting clients, rather than products, at the billion from PhP10.47 billion, year-on-year.

78 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 79 SUBSIDIARIES

Insurance Brokerage

In 2017, the wholly owned subsidiary of EastWest Bank earned a net income after tax of PhP29.71 million, a 261% surge from its 2016 level.

Its Integrated Insurance Brokerage System This will be attained by continuously equipping (IIBS), which was fully deployed in April its people with quality training on both 2016, helped its lean manpower of 20 technical and soft skills. Focusing on existing full-time equivalents (FTEs) by assisting clients and looking for other sales avenues in day-to-day operations, from selling and inside and outside the group, will likewise help booking to the preparation of accounting and the group in its aspiration. Moving forward, financial reports. IIBS V.4, the fully web- the business seeks to maintain fruitful based version of the automated system, will relationships with reputable insurers in the go live in 2018 to be accessed by employees country, as well as set up shop in Cebu and anytime, anywhere. Davao. It is also tapping other entities within From (left to right): Rowena S. Zialcita, Head of Finance and Accounting and Operations; Emilia P. Viernes, Head of Commercial the Filinvest Group, riding on opportunities & Retail Banking Group;Gilbert F. Estigoy, Head of Corporate Banking Group; (seated) Peter Roy R. Locsin, President & CEO; Driving the staggering growth of the from its participation in the government’s George W. Villafuerte, Claims Officer; Racquel L. Mendoza, AVP - FDC & Direct Marketing business was EastWest Bank’s store “Build, Build, Build” infrastructure program, expansion nationwide, allowing EWIBI EWIBI seeks to offer applicable insurance to harness existing relationships through coverages to FDC’s ecosystem of hotels, EastWest auto and mortgage loans, residential and office condominiums, and corporate loans, as well as the Bank’s leisure projects. EastWest Insurance Brokerage Inc. (EWIBI) posted properties. The insurance brokerage also an outstanding growth in 2017. This is attributable successfully penetrated the tenant base From setting the groundwork two years ago to its continuing mission to provide complementary of EastWest’s sister company, Festival and making its presence felt in the Bank’s retail non-life insurance products to the Bank’st corporate Supermall, fully owned and operated by and corporate spaces, the insurance brokerage parent company Filinvest Development arm stays firm in its resolve to contribute to and retail clientele. Corporation (FDC). the Bank’s fee income and minimize its risk exposure related to insurance needs. To cover EWIBI hopes to be among the top 20 these needs means to successfully manage EWIB earned PhP62.3 million in total commissions in the same year insurance brokerage in the Philippines within these risks and bring the Bank closer to versus PhP23.22 million in 2016, a 168.54% growth. It finished the this year in terms of commission income. realizing its full potential. year with a return on equity of 52%.

80 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 81 AFFILIATE

Troo offers a full range of protection savings, and investment plans to EastWest customers.

all EastWest stores across the country In 2018, Troo will continue to roll out new providing personalized financial advice to attractive insurance solutions which will customers. Almost half the Troo Advisors be offered through new distribution are Certified Wealth Planners and Certified channels to serve additional EastWest Estate Planners. customer segments including EastWest Priority Banking Clients, Credit Card holders In June, Troo launched officially its brand and SME customers of EastWest. to the market during a successful event with Insurance Commissioner Dennis B. The company will also further invest Funa and best-selling American author in information technology and digital Standing (from left to right): Ranjeetha Menon, Chief Marketing Officer; Michael de Vreugd, Erik Qualman as keynote speakers. In capabilities to engage, inform, and serve Chief Operating Officer; Jennie Zheng, Chief Financial Officer; Mike Wood, Chief Actuary and his speech, Mr. Funa praised Troo for its mobile savvy Filipinos through digital Chief Risk Officer; Rowena Empalmado, Chief Investment Officer; Calvin Kohchet-Chua, Chief Legal and Compliance Officer innovative approach to building a new life communication platforms. insurance company. Seated (from left to right): Lois Dalida, Chief Human Resources Officer; Johannes A.M. Loozekoot, President & CEO; Milot Valencia, Chief Bancassurance Officer According to statistics published by the Insurance Commission, Troo improved its market ranking and is now the 16th 2017 marks the second year of operation largest life insurer based on New Business for Troo, EastWest’s bancassurance joint premiums out of 30 life insurance companies. This is a major achievement venture with Belgium based insurance after less than 2 years of business. conglomerate Ageas.

In April, exactly one year after the launch, Troo completed the roll-out of its bancassurance business across EastWest Bank’s distribution network. Troo Advisors are now in almost

82 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 83 PRODUCTS & SERVICES

EASTWEST BANK Deposits Prepaid Cards Corporate Credit Facilities Treasury Products Investment Banking EASTWEST RURAL BANK General Purpose Prepaid Card Debt Underwriting and Syndication Checking Gift Card Working Capital Loans and Facilities Foreign Exchange Equity Underwriting and Placement Deposits Basic Checking Travel Money Card Short Term Loan Spot Financial Advisory Regular Checking Revolving Promissory Note Forwards Current Accounts ChequeMax Consumer Loans Revolving Credit Facility Derivatives Cash Management Services Regular CA - Individual ChequeMax Rewards Trade Check Discounting Facility Swaps Regular CA - Corporation Auto Loan Export Advance Line Collection Services Savings Auto Financing Fixed Income Auto Debit Arrangement Savings Accounts Basic Savings Fleet Financing Inventory Financing Peso-denominated Government and Bills Collect ATM Savings Passbook Savings Account Refinancing Floor Stock Financing Facility Corporate Securities Check Warehousing Passbook Savings Passbook Savings with Debit Card USD-denominated Government and Regular Savings with Debit Card Home Loan Trade Finance Corporate Securities Disbursement Services Special Savings Super Saver Home Acquire/Condo Acquire Domestic Letters of Credit with Products & Services Check Writing Kiddie Savings Lot Acquire Trust Receipt Facility Trust Products Electronic Invoice Presentment & Loans Top-up Loan Import Letters of Credit with Trust Payment Teachers’ Salary Loan Time Deposits Home Construct Receipt Facility Corporate Solutions Supplier Payments Micro and Small Business Loan Peso Time Deposit Home Improvement Other Types of Documentary Employee Benefit Trust / Retirement SSS Pensioners Loan Long Term Negotiable Certificates of Reimbursement Credits with Trust Receipt Facility Account Liquidity Management Services Deposit Refinancing Export Bills Purchase Facility Fund Management Account Sweeping Home Equity Foreign Currency Guarantees Personal Investment Payroll Services USD Savings Personal Loan Standby Letters of Credit (SBLC) Personal Management Trust Payroll Crediting Services USD Time Deposit Domestic SBLC Investment Management Account Payroll with HRIS RMB Savings Salary Loan Foreign SBLC Payroll with Timekeeping RMB Time Deposit Bank Guarantees Investment Funds EUR Savings Credit Cards Committed Credit Line EastWest Peso Money Market Fund Other Services EUR Time Deposit EastWest Priority Banking EastWest Peso Short Term Fund Government Payments JPY Savings Visa Infinite Bills Purchase Line EastWest Peso Intermediate Term JPY Time Deposit EastWest Platinum Mastercard Domestic Bills Purchase Line Bond Fund Emerging Enterprise Lending SGD Savings EastWest Visa Platinum Foreign Bills Purchase Line EastWest Peso Long Term Bond Fund SGD Time Deposit EastWest Dolce Vita EastWest Dollar Intermediate Term Revolving Credit Facility GBP Savings Titanium Mastercard Term Financing Bond Fund Trade Check Discounting Line AUD Savings EastWest EveryDay Term Loans EastWest PSEi Tracker Fund Revolving Promissory Note Line AUD Time Deposit Titanium Mastercard Project Finance EastWest PhilEquity Feeder Fund Term Loan HKD Savings EastWest Gold & Classic EastWest PhilEquity Institutional NZD Savings Mastercard Feeder Fund Electronic Banking Services EastWest Gold & Classic Visa EastWest Practical Mastercard Other Fiduciary Automated Teller Machine Hyundai Mastercard Escrow Agency Cash Acceptance Machine DLSAA Mastercard Mortgage Trust Indenture Eastwest Online Personal Eastwest Online Corporate Eastwest Mobile

84 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 85 EASTWEST BANK STORES as of March 28, 2018

METRO MANILA Alabang Madrigal Ayala Ave-Rufino Balintawak-A. Bonifacio Binondo City Place Square G/F CTP Alpha Bldg., Investment G/F, Unit 1, Rufino Bldg., G/F, 2/F & 3/F, Units D & E, Winston G/F, Uy Su Bin Bldg. 3/F C-P2-3, Cityplace Square, 168 Mall Drive Madrigal Business Park, 6784 Ayala Ave. cor. V. A. Rufino St., Building, No. 880 A. Bonifacio 535-537 Quintin Paredes St., Reina Regente near corner 4/F Unit 4H 09-11, 168 Mall Ayala Alabang, Muntinlupa City Makati City Avenue, Brgy. Balingasa, Quezon City Binondo, Manila Felipe II St., Binondo, Manila Building 5, Soler St., Binondo, Manila Tel: 850-8092 / 850-8094 to 95 Tel: 845-0096 / 844-7464 Tel: 442-1802 / 442-1728 Tel: 247-3708 / 247-3615 Tel: 621-1292 / 621-1293 Tel: 708-4488 / 708-4595 511-8274 442-1634 247-3652 / 243-7110 708-4596 Alabang-Commerce Ave. Commonwealth Spectrum Center Block 28, Commerce Ayala Ave-SGV Banawe-Kaliraya Blumentritt-Rizal Ave. G/F, Crissant Plaza Bldg., 999 Shopping Mall Ave. cor. Filinvest Ave., Filinvest City, SGV 1 Bldg.,6760 Ayala Avenue, Titan 168 Building, 126 Banawe No. 2412 Rizal Avenue, No. 272 Commonwealth Ave., 3/f, Unit 10 & 3C-2, 999 Shopping Alabang, Muntinlupa City Makati City Street near corner Kaliraya St., Sta. Cruz, Manila Brgy. Old Balara, Quezon City Mall 2, C.M. Recto Street, Tel: 524-0875 / 524-0879 Tel: 621-9811 / 550-2538 & Brgy. Tatalon, Quezon City Tel: 230-4276 / 230-4366 Tel: 355-7736 / 355-7596 Tondo, Manila 550-2539 Tel: 711-0925 / 521-4749 Tel: 516-7194 / 516-7182 Alabang-Westgate Boni Avenue Congressional Ave. 516-2120 Westgate, Filinvest Corporate City, Ayala Ave. - Makati Sky Plaza Banawe-N. Roxas G/F Lourdes Bldg. II 667 Boni Ave. Congressional Ave., Brgy. Bahay Toro Alabang, Muntinlupa City 1770 G/F Makati Sky Plaza Bldg. No. 42 Banawe Ave. Bgy. PlainView, Mandaluyong City Project 8, Quezon City A. Bonifacio-Balingasa Tel: 771-0813 to 14 / 771-0816 6788 Ayala Avenue, Makati City cor. Nicanor Roxas, Quezon City Tel: 655-9409 / 655-9412 Tel: 926-6609 / 926-5934 G/F, 2/F & 3/F, Units D & E, Winston Tel: 887-7368 / 844-1599 Tel: 354-4980/ 354-5978 654-6106 426-8587/ 928-6047 Building, No. 880 A. Bonifacio Amorsolo-Queensway 887-6223/ 886-7019 354-5024 Avenue, Brgy. Balingasa, Quezon City G/F Queensway Building, 886-7047 Boni Serrano Ave. Cubao-Araneta Center Tel: 361-0192 / 361-0632 No.118 Amorsolo St., Banawe-Sct. Alcaraz No. 107 Boni Serrano Avenue, G/F, Philamlife Building, Aurora Blvd. 361-0637 Legaspi Village, Makati City Ayala Ave.-Herrera Unit ABC G/F #740 Banawe Ave. Brgy. Lipunan ng Crame, Quezon City corner General Araneta Street, Tel: 511-1933 / 511-7107 G/F PBCom Tower, 6795 Ayala Ave. near cor. Scout Alcaraz, Quezon City Tel: 532-1478 / 532-1475 Cubao, Quezon City A. Mabini-R.Salas 511-7006 cor. V. Rufino St., (formerly Herrera Tel: 354-5042 / 354-5043 Tel: 709-7697 / 709-7702 G/F & 2/F Jesselton Tower No. 1453 St.), Salcedo Village, 354-5044 C. Raymundo Ave. 709-7709 A. Mabini St., corner R. Salas St., Annapolis Makati City 1226 G/F ITSP Building, Brgy. 668, Zone 72, Ermita, Manila G/F, The Meriden Condominium Tel: 784-5642 to 46 Benavidez No. 172 C. Raymundo Ave., Cubao-P. Tuazon Tel: 450-1083 / 450-1257 Building Unit 1A, Annapolis St. 986-9436 to 38 / 815-1685 Unit 103, One Corporate Plaza, Brgy. Maybunga, Pasig City G/F, Prince John Condominium, NorthEast, Greenhills, San Juan City Benavidez St., Legaspi Village, Tel: 640-5690 / 640-4206 No. 291 P. Tuazon Ave. corner Acropolis Tel: 705-1517 / 722-6830 Ayala Ave.-MSE San Lorenzo, Makati City 641-0607 18th Ave., Cubao, Quezon City Unit 1B G/F Richmond Centre G/F - Makati Stock Exchange Building, Tel: 812-0263 / 812-0230 Tel: 913-4730 / 913-5266 Building, Lot 46, Block 11, Anonas Ayala Triangle, Ayala Ave., Makati City 812-0019 Caloocan-A. Mabini 912-1816 E. Rodriguez Jr. Avenue, No. 94 Anonas Street corner K-6th, Tel: 659-8625 to 26; 659-8020 G/F Gee Bee Bldg. No. 428 A. Mabini Brgy. Bagumbayan, Acropolis, East Kamias, Quezon City Better Living-Peru St., Brgy. 15, Zone 2, Caloocan City Del Monte Quezon City Tel: 434-0057 / 434-0058 Baclaran Blk 9, Lot 3 Doña Soledad Ave. cor. Tel: 294-8403 / 294-8404 271 Del Monte cor. Biak na Bato, 924-3402 2/F, New Galleria Baclaran Shopping Peru St., BetterLiving, Parañaque City Quezon City Alabang - Frabelle Mall, LRT South Terminal, Taft Ave. Tel: 511-1213 / 511-1224 Chino Roces-Bagtikan Tel: 367-1813 / 367-1822 Frabelle Alabang Bldg. Antipolo-Marcos Highway Extension, Pasay City G/F High Pointe Bldg. 367-1939 1100 Madrigal Business Park, Ciannat Complex, Marcos Highway Tel: 851-3429 / 851-3488 BetterLiving-Doña Soledad No. 1184 Chino Roces Ave. near Alabang Zapote Rd., Alabang Brgy. Mayamot, Antipolo City 851-3584 No. 100 Doña Soledad Avenue, corner Bagtikan, Brgy. San Antonio, Del Monte-D. Tuazon Muntinlupa City Tel: 682-2250 / 682-2251 Betterliving Subd., Barangay Don Makati City No. 155 Del Monte Ave., Tel: 850-8483 / 807-4481 Baesa Town Center Bosco, Parañaque City 1711 Tel: 478-7783 / 478-7781 Brgy. Manresa, Quezon City Antipolo-ML Quezon Baesa Town Center Retail Store#4 Tel: 823-4284 / 823-4280 Tel: 416-4712 / 416-1627 Alabang Entrata No. 146 M.L.quezon Ave., #232 Quirino Highway, Chino Roces-Dela Rosa Unit G3 & G4 Entrata, Filinvest cor. F. Dimanlig St., Baesa, Quezon City BF Homes-Aguirre G/F, King’s Court II Bldg., Divisoria Corporate City, Alabang, San Roque, Antipolo City Tel: 990-4537 to 39 No. 327 Aguirre Avenue, No. 2129 Don Chino Roces Ave., No. 802 Ilaya St., Muntinlupa City Tel: 661-9677 / 661-9676 BF Homes, Parañaque City cor Dela Rosa St., Makati City Binondo, Manila Tel: 856-0685 / 519-6407 Bagumbayan Tel: 808-7066 / 808-4963 Tel: 864-0632 to 33 / 864-0792 Tel: 244-9972 / 247-4307 553-4295 Aurora Blvd.-Anonas 184-B E. Rodriguez, Jr. Avenue, 244-9928 Rosario Building, No. 999 Aurora Bagumbayan, Libis, Quezon City Bicutan-East Service Rd Chino Roces-La Fuerza Alabang Hills Blvd., near corner Lauan and Anonas Tel: 709-1729; 709-1730 G/F, Waltermart Bicutan, East Service Unit/s 10 & 11 La Fuerza Plaza 1, Don Gesu Bldg., Don Jesus Blvd., Sts., Bgy. Duyan-duyan, Project 3, 911-3601 Rd., cor. Mañalac Ave., Brgy. San 2241 Don Chino Roces Avenue, Brgy. Cupang, Muntinlupa City Quezon City Martin de Porres, Parañaque City Makati City Tel: 551-0983 | 551-0980 Tel: 291-3376 / 294-6402 Tel: 556-2690 Tel: 478-9705 / 519-7142

86 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 87 EASTWEST BANK STORES as of March 28, 2018

Don Antonio Heights Escolta Gil Puyat-Dian Greenhills Shopping Center Juan Luna-Binondo Lagro Lot 24 Block 7, Holy Spirit Drive, Unit 3, G/F, First United Bldg., G/F, Wisma Cyberhub Building, Units G-102B, Greenlanes Arcade., No. 580 Juan Luna St., Lot 2-B-6 Quirino Highway, Don Antonio Heights, Brgy. Holy Spirit 413 Escolta corner Banquero St., No. 45 Sen. Gil Puyat Ave., Greenhills Shopping Center, Binondo, Manila Lagro, Novaliches, Quezon City Quezon City Binondo, Manila Makati City San Juan City Tel: 523-0275 / 523-0282 Tel: 709-1997 / 352-4948 Tel: 376-0817 / 376-0820 Tel: 242-4635 / 245-3983 Tel: 845-0493 / 845-0487 Tel: 721-8292 / 721-4886 352-6151 376-0647 247-6536 845-0479 721-3674 Juan Luna-Pritil G/F 1953-1955 Juan Luna St., Las Piñas-Almanza E. Rodriguez Ave. Evangelista Gil Puyat-F.B. Harrison Greenhills-Connecticut Tondo, Manila Aurora Arcade Bldg., Alabang Zapote G/F MC Rillo Bldg. No. 1806 Evangelista St. corner No. 131 Gil Puyat Avenue Extension, Unit B, G/F Fox Square Building Tel: 230-2143 230-2217 Road, Almanza Uno, Las Piñas City No. 1168 E. Rodriguez Ave., Hen. Mojica St., Brgy. Bangkal, Brgy. 24, Zone 4, Pasay City No. 53 Connecticut Street, Northeast 354-4969 Tel: 551-0597 / 551-0612 Brgy. Mariana, Quezon City Makati City Tel: 831-7636 / 831-7637 Greenhills, San Juan City Tel: 695-3520 / 695-3519 Tel: 846-9500 Tel: 705-1413 / 705-1428 Julia Vargas Las Piñas-BF Resort 695-3521 846-8516 to 17 Gil Puyat-Metro House 721-2100 G/F, Unit 101 One Corporate Centre B.F. Resort Drive, Phase IV, BF Resort G/F Metro House Bldg., Office Condominium, Doña Julia Village, Las Piñas City 1740 E. Rodriguez Ave.-Cubao F. Ortigas Jr. 345 Sen. Gil Puyat Ave., Makati City Greenhills-North Vargas Avenue corner Meralco Tel: 822-2802 / 822-2699 No. 1731 E. Rodriguez Sr. Avenue, Unit G103, G/F, AIC Gold Tower Tel: 890-8102 / 890-8625 G/F BTTC Bldg., Ortigas Ave. Avenue, Ortigas Center, Pasig City Brgy. Pinagkaisahan, Cubao, Condominium, F. Ortigas, Jr. Road, 890-8591 / 890-8323 cor. Roosevelt St., Greenhills, Tel: 655-1597 / 655-3339 Las Piñas-J.Aguilar Ave. Quezon City corner Garnet and Sapphire Sts., 890-8420 San Juan City 655-1312 J. Aguilar Avenue corner Casimiro Tel: 477-0285 / 477-3979 Ortigas Center. Pasig City Tel: 477-3741 / 477-3499 Drive, Brgy. BF International, Tel: 687-0037 / 687-0039 Gil Puyat-Pacific Star 477-3365 Jupiter-Paseo de Roxas Las Piñas City, Metro Manila E.Rod-Welcome Rotonda G/F, Pacific Star Bldg., No. 30 Jupiter cor. Paseo de Roxas Tel: 478-7276 / 478-7361 G/F, AEK Bldg., No. 40 E. Rodriguez Fairview Sen Gil Puyat Ave. Makati City Greenhills-Promenade Sts., Brgy. Bel-Air, Makati City Sr. Ave., Brgy. Don Manuel, No. 72 Commonwealth Ave. Tel: 403-3368 / 403-7657 Unit 3, G/F & 2/F Promenade Tel: 823-1989 / 823-1952 Las Piñas-Marcos Alvarez Quezon City corner Camaro St., East Fairview Building, Missouri Street, Greenhills, No. 575 Marcos Alvarez Ave., Tel: 255-3865 / 255-3997 Quezon City Gil Puyat-Salcedo Vill. San Juan City Kalayaan-Matalino Talon V, Las Piñas Tel: 430-5260 / 332-8598 Unit 1C, G/F, Country Space 1 Bldg., Tel: 571-7737 / 571-5985 No. 123 Kalayaan Avenue near corner Tel: 550-2163 / 550-2165 Eastwood City 709-2583 Gil Puyat Avenue, Makati City Matalino St., Brgy. Central Unit D, Technoplaza One Building, Tel: 823-2685 / 823-5220 Greenhills-West Diliman, Quezon City Las Piñas-Pamplona Eastwood City Cyberpark, No. 188 Festival Mall Level 1 G/F ALCCO Bldg. Ortigas Avenue, Tel: 293-9601 / 293-9495 Lot 16B PSD 208390 Alabang E.Rodriguez Jr. Ave., Bagumbayan, X-cite Area, Level 1, Festival Grace Park-11th Ave. Greenhills-West, San Juan City Zapote Road, Las Piñas City Quezon City Supermall, Filinvest Corp. City, G/F, Remcor V Building, Block 172, Tel: 721-9605 / 727-7629 Kalentong Tel: 872-4883 / 873-5090 Tel: 234-1389 / 234-1392 Alabang Muntinlupa City 1781 Lot 5, Rizal Avenue Ext., No. 908 Gen. Kalentong Street, 234-1390 Tel: 842-5981 Caloocan City H.V. Dela Costa Mandaluyong City Legaspi-Aguirre Tel: 376-5825 / 361-0107 Unit GFC-2, Classica 1 Condominium Tel: 534-0669 / 534-0667 G/F, Unit 1-B, The Biltmore, EDSA Howmart Festival Mall Level 2 376-5562 (“Building”), 112 H.V. Dela Costa St., No. 102 Aguirre Street, No. 1264 EDSA near corner Howmart Level 2, Unit 2115 - 2118, Festival Salcedo Village, Makati City Kamias Legaspi Village, Makati City Road, Brgy. A. Samson, Quezon City Supermall Filinvest Corporate City, Grace Park-3rd Ave. Tel: 550-2289 / 550-2268 No. 10 Kamias Rd., Tel: 807-1593 / 807-1539 Tel: 990-9588 to 89 / 990-9811 Alabang, Muntinlupa City 1781 No. 215 Rizal Avenue Ext., Brgy. 45 550-2261 cor. Col Salgado St., Tel: 850-3722 to 23 Grace Park West, Caloocan City Brgy. West Kamias, Quezon City Legaspi-Dela Rosa EDSA-Kalookan Tel: 310-5081 / 310-3394 Intramuros Tel: 376-2979 / 376-6136 G/F, I - Care Bldg., No. 167 Legaspi No. 490 EDSA, Kalookan City G. Araneta Ave. G/F, BF Condominium, 104 A. Soriano 961-8088 cor. Dela Rosa Sts., Legaspi Village, Tel: 364-1858 to 60 / 364-1862 Units A & B, Ilo Bldg., Grace Park-7th Ave. Avenue corner Solana St., Makati City No. 195 G. Araneta Ave., G/F Units 1,2, & 3 No. 330 Rizal Intramuros, Manila Kamuning Tel: 844-5810 / 845-0006 EDSA-Muñoz Brgy. Santol, Quezon City Ave. Ext., near cor. 7th Avenue, Tel: 527-2631 / 527-2627 JPY Bldg, No. 52 Kamuning Road, G/F Lemon Square Bldg., 1199 EDSA Tel: 715-4580 / 715-9671 East Grace Park, Caloocan City 527-2604 Brgy. Kamuning, Quezon City Legaspi-Rufino Muñoz, Bgry. Katipunan, Quezon City Tel: 709-5560 / 709-5548 Tel: 412-0573 / 448-7080 G/F - Libran Bldg., Legaspi St. Tel: 376-5168 / 376-5087 General Luis-Kaybiga Jose Abad Santos-Tayuman corner V.A. Rufino Ave., 441-2354 No. 4 Gen. Luis St., Grace Park-8th Ave. G/F & 2/F Cada Bldg., Katipunan-St. Ignatius Legaspi Village, Makati City Barangay Kaybiga, Caloocan City No. 896 8th Avenue cor. J. Teodoro, 1200 Tayuman St., cor. Jose Abad No. 132 Katipunan Ave., Tel: 519-7398 / 519-8125 Elcano Tel: 922-5346 / 921-8167 Grace Park, Caloocan City Santos Ave., Tondo, Manila St. Ignatius Village, Quezon city 519-1785 G/F, Elcano Plaza Building, Tel: 361-7545 / 361-8856 Tel: 230-2339 / 230-2342 Tel: 913-2370 / 913-2398 No. 622 ElCano Street, 364-9576 230-2336 Binondo, Manila Tel: 242-0254 / 242-0256 242-0259

88 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 89 EASTWEST BANK STORES as of March 28, 2018

Leviste Mandaluyong-Libertad Mayon North EDSA Ortigas-Rockwell Paseo-Philam Tower Unit Ground B, LPL Mansions G/F-Units A,B & C, Dr. Aguilar Bldg. No. 170 Mayon Avenue, UGF units 4,5,6&7 EDSA Grand Unit No. W-01 Tower 1, G/F, Philamlife Tower, Building, 122 L.P. Leviste Street, No 46 D.M. Guevarra St., Quezon City Residences, EDSA cor. Corregidor St., The Rockwell Business Center, 8767 Paseo de Roxas St., Salcedo Village, Makati City cor Esteban St., Highway Hills, Tel: 354-4695 / 354-4717 to 18 Quezon City Ortigas Avenue, Pasig Makati City 1226 Tel: 828-9858 / 828-9897 Mandaluyong City Tel: 376-1176 / 376-3059 Tel: 633-6909 / 633-6766 Tel: 534-5507 / 535-3091 Mayon-Dapitan 376-2832 Pasig Boulevard Loyola Heights-Katipunan 534-7617 No. 181 Mayon St. near corner P. Ocampo Avenue corner Pasig Blvd. and Lakeview Unit 13, Elizabeth Hall Bldg., Dapitan St., Brgy. Sta. Teresita Novaliches-Gulod No. 245 P. Ocampo Ave. corner Drive, Brgy. Bagong Ilog, Pasig City Lot 1 Blk. 41, Katipunan Avenue, Mandaluyong-Shaw Blvd. Quezon City Lot 489-B2 Quirino Highway, Flordeliz St., Brgy. La Paz, Makati City Tel: 661-8790 / 661-8785 to 86 Loyola Heights, Quezon City G/F, Unit No. 7, Sunshine Square, Tel: 230-4750 / 230-4751 Brgy. Gulod, Novaliches, Quezon City Tel: 887-2321 Tel: 426-0420 / 426-0403 Liberty Center, Shaw Blvd., Tel: 355-2741 / 355-2630 Pasig Rosario 426-0361 Mandaluyong City Metropolitan Avenue 355-2700 Paco Unit 3, 1866 Ortigas Ave., Ext., Tel: 534-3942 / 534-7958 Savana Bldg. 3, Metropolitan Avenue No. 1050 Pedro Gil St., Paco, Manila Rosario, Pasig City Makati Ave. corner Venezia St. Novaliches-Talipapa Tel: 527-4539 / 5273609 Tel: 628-4390 / 628-4300 No. 805 J.P. Rizal cor. F. Zobel St., Marikina-Concepcion Bgy. Sta Cruz, Makati City G/F Units C, D, E, F & G No. 526 527-3298 234-1992 San Miguel Village, Makati City Bayan-Bayanan Ave., Tel: 556-8947 / 556-8948 Quirino Highway, Brgy. Talipapa, Tel: 511-0789 / 511-0791 to 92 Concepcion, Marikina City Novaliches, Quezon City Padre Faura Pasig-Kapasigan Tel: 625-2092 MIA Road Tel: 332-3592 / 709-6909 G/F, Units A-D, Metrosquare Bldg. 2, A. Mabini corner Blumentrit Street, Makati Ave.-Juno Salud-Dizon Building 1, No. 1241 M.H. Del Pilar St. corner Brgy. Kapasigan, Pasig City Unit No. 2, A and W Building, Marikina-Gil Fernando Ave No. 5 MIA Road, Tambo, Ongpin Padre Faura St., Ermita, Manila Tel: 642-8559 / 643-8729 No. 1 Juno St. corner Makati Avenue, Gil Fernando Ave. cor. Estrador St., Parañaque City G/F, Unit G1, Strata Gold Tel: 404-0536 / 404-0537 575-3200 loc. 8308 Brgy. Bel-air, Makati City Midtown Phase 1, San Roque, Tel: 808-1825 / 556-9266 Condominium Bldg., Tel: 880-0529 / 880-0526 Marikina City No. 738 Ongpin St., Binondo, Manila Pasay-D. Macapagal Blvd. Pasig-Santolan Tel: 681-7143 / 681-7384 Muntinlupa Tel: 353-4414 / 241-0451 No. 8 President Diosdado G/F Santolan Bldg., 344 A. Rodriguez Malabon-Gov. Pascual G/F Remenes Center Building, Macapagal Blvd., Pasay City Avenue, Santolan, Pasig City Gov. Pascual Ave. cor. Maria Clara St., Marikina-J.P. Rizal No. 22 National Highway, Putatan, Ortigas - Orient Square Tel: 511-83-51 to 53 Tel: 654-0196 / 654-0246 Acacia, Malabon City No. 367 J.P. Rizal St., Muntinlupa City 1772 G/F Orient Square Building, 646-0951 Tel: 351-7619 / 332-9441 Sta. Elena, Marikina City Tel: 846-9311 / 659-1008 Emerald Ave., Ortigas Center Pasay-Libertad 332-9606 Tel: 645-2890 / 645-0655 Pasig City Unit 265-E Nemar Building Pasig-Shaw Blvd. 645-7241 Navotas-M. Naval Tel: 910-5621 Libertad St., Pasay City Units A&B Karina Bldg., Malabon-Potrero No. 895 M. Naval Street, Tel: 550-2427 / 550-1328 No. 33 Shaw Blvd., Unit 1 & 2 Mary Grace Bldg. Marikina-Parang Brgy. Sipac-Almasen, Navotas City Ortigas-ADB Avenue Brgy. San Antonio, District 1, No. 142 Mac Arthur Highway, JNJ Bldg., No. 108 BG Molina St., Tel: 355-4148 / 283-9403 G/F, Units G1 & G2, ADB Avenue Pasay-Oceanaire Pasig City Potrero, Malabon Parang, Marikina 283-9536 Tower, ADB Avenue, Ortigas Center, Ground Floor Unit No. 108 & 109, Tel: 570-9356 / 401-3740 Tel: 352-5490 / 352-7682 Tel: 625-5541 / 625-6230 Pasig City Podium Commercial Area, 442-7583 Navotas-North Bay Tel: 532-0292 / 532-0313 Oceanaire Condominium, Sunrise Pasig-Valle Verde Masambong G/F, Unit 2 Melandria III Building, Drive corner Rd. 23, SM Mall of Asia 102 E. Rodriguez, Jr. Ave., Malabon-Rizal Avenue L.G. Atkimson Bldg., No. 1090 Northbay Blvd., Ortigas-Emerald Complex, Pasay City Ugong, Pasig City No. 726 Rizal Ave., Brgy. Tanong, No. 627 Del Monte Ave., Navotas City G/F, Unit 103 Hanston Bldg., Tel: 886-9014 / 886-8809 Tel: 695-3345 / 655-3337 Malabon City Brgy. Masambong, Quezon City Tel: 922-0812 / 922-1173 Don F. Ortigas Jr. Road, 640-0033 Tel: 441-5267 / 441-4446 Tel: 709-7701 / 376-6108 922-1163 Ortigas Center, Pasig City Paseo de Magallanes 441-4738 376-6952 Tel: 477-4975 / 477-5371 G/F Unit 102, Tritan Plaza New Manila 477-5368 Building, San Antonio St., Paseo de Paso De Blas Mandaluyong - Wack-Wack Masangkay G/F, AAP Building, No. 683 Aurora Magallanes, Makati City, 1232 No. 191 Paso De Blas, G/F , Unit JI-E, Jovan Condominium, 1411-1413 Masangkay St., Blvd. New Manila, Quezon City Ortigas-Garnet Tel: 478-4856 to 58 Valenzuela City Shaw Blvd. corner Samat St., Tondo, Manila Tel: 722-6239 / 725-1700 Unit 102, Prestige Tower, Tel: 332-2246 / 332-2061 Madaluyong City Tel: 230-2363 / 230-2364 725-7340 / 726-3202 Emerald Ave., Ortigas Center, Paseo de Roxas-Legaspi 332-2620 Tel: 570-4017 / 570-4031 230-2332 Pasig City G/F, 111 Paseo de Roxas Bldg., Tel: 631-0079 / 631-0135 111 Paseo de Roxas St. corner 234-1272 Legaspi St., Legaspi Village, Makati City Tel: 840-5442

90 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 91 EASTWEST BANK STORES as of March 28, 2018

Pasong Tamo Extension Quezon Ave-Sct Albano Roxas Boulevard Sucat-Evacom Tektite The Fort-Marajo Tower G/F Dacon Bldg., 2281 Pasong Tamo Quezon Ave., near cor. Scout Albano, G/F, DENR Building, 8208 Dr. A. Santos Avenue, Barangay G/F, East Tower, PSE Center, G/F The Marajo Tower, 26th St. corner Extension, Makati City Bgy. South Triangle, Quezon City 1515 Roxas Boulevard, San Isidro, Parañaque City 1700 Exchange Drive, Ortigas Center, 4th Avenue, Fort Bonifacio, Tel: 892-2825 / 867-2756 Tel: 352-8100 / 352-8163 Ermita, Manila Tel: 822-4249 / 822-7217 Pasig City Global City Taguig 867-2755 / 575-3888 loc 8324 352-8160 Tel: 525-3605 / 526-0533 Tel: 667-3211 / 637-4164 Tel: 856-0201 / 856-2722 Sucat-Kabihasnan 637-4165 / 575-3888 856-4275 Pateros Quezon Ave-Sct Santiago Salcedo G/F Unit 3 & 4 Perry Logistics Center loc. 8349 M. Almeda corner G. De Borja Street, Unit No. 2G-7 and 2G-8, Sunshine G/F First Life Center, Building, Ninoy Aquino Avenue, The Fort-PSE Tower San Roque, Pateros Boulevard Plaza, No. 1328 Quezon 174 Salcedo St., Legaspi Village Parañaque City The Fort-Active Fun 5th Floor, One Bonifacio High Street – Tel: 941-5366 Ave. cor. Scout Santiago St., Makati City Tel: 553-5064 / 553-5400 G/F Active Fun Building, 9th Avenue Philippine Stock Exchange Tower Brgy. South Triangle, Quezon City Tel: 815-8747 / 815-8810 corner 28th Street, City Center, (One BHS – PSE Tower), 5th Avenue Paz M. Guazon Tel: 372-8214 to 15 815-8490 / 815-8669 Sucat-Kingsland Bonifacio Global City, Taguig City cor. 28th Street, Bonifacio Global City, Units 5 & 6 Topmark Bldg., G/F and 2/F, No. 5 & 6, Kingsland Tel: 856-74-23 / 856-74-90 Taguig City 1763 Paz M. Guazon Street, Quezon Ave.-Banawe Sampaloc-J. Figueras Building, Dr. A. Santos Avenue, Paco, Manila G/F PPSTA 1 Building, Quezon Ave. No. 427-433 J. Figueras Street, Sucat, Paranaque City The Fort-B3 Bonifacio High St. The Fort-South of Market Tel: 516- 2263 / 562-0206 cor. Banawe St., Quezon City Sampaloc, Manila 553-5108 / 553-5110 G/F Quadrant 3 Wumaco Bldg. 2, G/F, Units 25 and 26, North Tower, Tel: 743-4715/ 412-1681 Tel: 735-0082 / 735-0083 7th Avenue B3, Bonifacio High Street, South of Market (SOMA) Building, Pedro Gil Sucat-NAIA Bonifacio Global City, Taguig 26th St. cor. 11th Ave., Bonifacio No. 574 Pedro Gil Street, Quiapo San Juan Unit 707-6 Columbia AirFreight Tel: 856-2406 / 4037132 Global City, Taguig City Malate, Manila E&L Haw Dynasty Bldg. EastWest Bank Bldg. Complex, Miescor Drive, Tel: 551-4072 / 831-6759 Tel: 256-2018 / 256-2019 No. 502 Evangelista St., corner F. Blumentritt corner M. Salvador, Ninoy Aquino Ave., Brgy. Sto. Niño The Fort-Beaufort P. Paterno St., Quiapo, Manila Barangay San Perfecto, San Juan City Parañaque City 1700 The Beaufort G/F 5th Avenue Timog Ave. Perea Tel: 353-0052 / 353-0053 Tel: 723-8991 / 725-5442 Tel: 852-2949 / 852-2846 Cor. 23rd St. Bonifacio Global City, G/F Timog Arcade, Timog Avenue G/F Greenbelt Mansion, 353-0037 727-8522 Taguig City cor. Sct. Torillo, Quezon City 106 Perea Street, Legaspi Village, T. Alonzo Tel: 808-2225 / 575-3888 Tel: 376-7884 / 376-7886 Makati City Rada San Lorenzo-A. Arnaiz No. 623 T. Alonzo St., Brgy. 300, loc. 3882, 3894-3896, 3869 Tel: 511-0317 / 511-0998 G/F, Unit No. 102, La Maision Rada The E-Hotels Makati Bldg., No. 906 Zone 029, Sta. Cruz, Manila Timog-Mother Ignacia Condominium Bldg., Rada St., A. Arnaiz Ave., (formerly Pasay Rd.) Tel: 733-7627 / 733-7645 The Fort-BGC Corporate Center No. 21 Timog Ave., Brgy. South Pioneer Legaspi Village, Makati City San Lorenzo Village, Makati City 733-9387 G/F, Unit No. 2, BGC Corporate Triangle, Quezon City 1103 UG-09 Pioneer Pointe Condominium Tel: 804-2865 to 66 Tel: 812-0211 / 845-0295 Center, No. 3030 11th Ave. Tel: 374-3619 / 374-2358 Pioneer St., Highway Hills 845-0263 / 845-0295 T.M. Kalaw cor. 30th St., City Center, Bonifacio Mandaluyong City Regalado A-1,2,3 & 4 Ditz Bldg., Global City, Taguig City 1634 Tomas Mapua-Lope de Vega Tel: 584-3515 / 584-3392 Regalado Ave. cor. Archer St., San Miguel Ave. 444 T.M. Kalaw St., Ermita, Manila Tel: 800-8546 G/F & 2/F, Valqua Building., North Fairview Subd., G/F, Medical Plaza Building, Tel: 353-9756 / 353-9739 1003 Tomas Mapua St. cor. President’s Avenue Quezon City San Miguel Avenue, Ortigas Center, The Fort-Burgos Circle Lope de Vega St., Sta. Cruz, Manila No. 35 President’s Avenue, Tel: 939-5459 / 417-2822 Pasig City Taft Avenue G/F Units H & I, Crescent Park Tel: 711-0423 / 711-0412 BF Homes, Parañaque City 1700 Tel: 637-5121 / 637-5649 Philippine Academy of Family Residences, 30th St. corner 2nd 711-0411 Tel: 807-5549 Roosevelt-Frisco 637-5251 Physicians (PAFP) Bldg. Avenue, Bonifacio Global City, No. 184 Roosevelt Avenue, 2244 Taft Avenue, Manila Taguig City Tomas Morato Project 8-Shorthorn San Francisco Del Monte, Soler Tel: 708-5241 / 708-5973 Tel: 478-5481 to 83 No. 257 Tomas Morato St. near G/F, West Star Business Center Bldg., Quezon City G/F, R & S Tower, 941 Soler St., 708-59-02 cor. Scout Fuentabella, Quezon City No. 31 Shorthorn St., Brgy. Bahay Tel: 411-8035 / 372-9480 Binondo, Manila The Fort-F1 Center Tel: 929-5313 / 928-6286 Toro, Project 8, Quezon City 372-1090 Tel: 244-0169 / 243-5872 Taft-Nakpil G/F, Unit D, F1 City Center, 928-2163 Tel: 952-4526 / 332-4339 243-6406 RLR Building, 1820 Taft Avenue near 32nd Street near corner 5th Avenue, Roosevelt-Sto. Niño corner Nakpil Street, Malate, Manila Bonifacio Global City, Taguig City Tordesillas Quezon Ave-Dr. Garcia 187 Roosevelt Avenue, Sto. Cristo Tel: 525 -04-95/ 525-04-28 Tel: 478-3834 / 478-4326 Unit 105, Le Metropole G/F, Kayumanggi Press Bldg., Brgy. Sto. Niño, San Francisco Del Unit 108, Sto. Cristo condominium, 478-5213 Condominium, H.V. Dela Costa cor. No. 940 Quezon Ave., near cor. Monte, Quezon City Sto Cristo corner Ilang-Ilang Sts., Tandang Sora and Tordesillas Sts. & Sen. Gil Puyat Dr. Garcia St., Brgy. Paligsahan Tel: 922-1723 / 709-1354 San Nicolas, Binondo, Manila Lot 80 - A Kalaw Hills Subd. Ave., Salcedo Village, Makati City Quezon City Tel: 247-7110 / 247-7112 Brgy. Culiat, Tandang Sora, Tel: 828-8407 / 828-8586 Tel: 709-7805 / 709-7807 to 08 Quezon City Tel: 951-2550 / 951-0813 456-6989

92 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 93 EASTWEST BANK STORES as of March 28, 2018

UN Avenue West Service Road Baguio City-Session Rd. Batangas-Bauan Bulacan-Plaridel Cavite City MAGCOOP Bldg., UN Avenue St. West Service Road corner Unit B 101 Lopez Bldg., J.P. Rizal Street corner San Agustin Lot 1071- A, Daang Maharlika Road, P. Burgos Ave., Brgy. Caridad, near corner A. Mabini St., Sampaguita Avenue, UPS IV Subd., Baguio, Session Road Street, Bauan, Batangas (Prev. Cagayan Valley Road) Cavite City Ermita, Manila Parañaque City 1700 Tel: (074) 424-8507 Tel: (043) 702-4970 to 71 Banga First, Plaridel, Bualacan Tel: (046) 431-0510 Tel: 354-5082 / 524-7753 Tel: 822-3910 to 11 (074) 424-8524 Tel: (044) 794-9947 (074) 442-3339 Batangas-Lemery (044) 794-1140 / 794-3500 Cavite-Naic UP Village Wilson G/F LDMC Building, Ilustre Ave. Ibayo Silangan cor. Sabang Road, No. 65 Maginhawa St., No. 220–B Wilson St., San Juan City Baguio-Rizal Monument Brgy. Rizal, Lemery, Batangas Bulacan-San Jose Del Monte Naic, Cavite U.P. Village, Diliman, Quezon City Tel: 696-7366 / 661-9330 One VF Tower, Benjamin Salvosa Tel: (043) 740-2602 Dalisay Resort, Gov. F. Halili Avenue, Tel: (046) 412-0144 Tel: 433-8625 / 376-0215 696-7365 Drive, Brgy. Rizal Monument, (043) 409 -3009 Tungkong Mangga, San Jose del (046) 412-0146 376-1452 Baguio City Monte, Bulacan Xavierville Tel: (074) 448-0513 to 0514 Batangas-Nasugbu Tel: (044) 815-6128 Cavite-Silang Valenzuela-Dalandanan No. 60 Xavierville Avenue, J. P. Laurel Street, Poblacion, No. 132 J. P Rizal Street, Malanday Machinery’s Commercial Xavierville Subdivision, Baliuag Nasugbu, Batangas Cabanatuan-Maharlika corner E. Montoya Street, Bldg., No. 212 KM. 15 Brgy. Loyola Heights, Quezon City Doña Remedios Trinidad Highway Tel: (043) 740-1103 Maharlika Highway, Brgy. Dicarma, Brgy. San Vicente I, Silang, Cavite Mac Arthur Highway, Tel: 364-5379 / 363-9498 corner Benigno S. Aquino Ave., Cabanatuan City, Nueva Ecija Tel: (046) 413-2600 Brgy. Dalandanan, Valenzuela City Baliuag, Bulacan Batangas-Rosario Tel: (044) 958-8847 / 958-8846 (046) 683-3218 Tel: 277-0276 / 277-0246 Ylaya-Padre Rada Tel: (044) 766-4878 Rosario-Padre Garcia-Lipa Road, (046) 512-4317 277-0251 G/F Josefa Building No. 981, (044) 766-53-08 Poblacion, Rosario, Batangas Cabanatuan-Melencio Ylaya Street corner Padre Rada Street Tel: (043) 740-2554 Melencio St. corner Gen. Luna St., Cavite-Tanza Valenzuela-Gen. T. De Leon Tondo, Manila Bataan-Balanga (043) 417-1349 Cabanatuan City Antero Soriano Highway, G/F, Units 4 & 5, Liu Shuang Yu Bldg., Tel: 243-9006 / 243-9005 Don Manuel Banzon Ave. Tel: (044) 464-1634 Daang Amaya 2, Tanza, Cavite No. 3026 Gen. T. De Leon St., cor. Cuaderno St., Doña Fransica Batangas-Sto. Tomas (044) 464-1635 Tel: (046) 431-2097 Brgy. Gen. T. De Leon, Valenzuela City Balanga City, Bataan KM 67 Maharlika Highway, (046) 431-2378 Tel: 440-5635 / 456-7921 LUZON Tel: (047) 237-0350 to 51 Poblacion Sto. Tomas, Batangas Calamba Tel: (043) 702-8636 G/F, SQA Bldg, Brgy. Uno, Cavite-Trece Martires Valenzuela-Marulas Angeles-Balibago Bataan-Dinalupihan Crossing, Calamba City, Laguna G/F Dionets Commercial Place JLB Enterprises Bldg., Saver’s Mall Bldg. Mac Arthur Bgy. San Ramon, Batangas-Tanauan Tel: (049) 545-9018 Building, Trece Martires-Indang Road, KM 12 McArthur Highway, Highway, Balibago, Angeles City Dinalupihan, Bataan No. 98 J.P. Laurel Highway, Brgy. San Agustin, Trece Martires City, Marulas, Valenzuela City Tel: (045) 458-0613 Tel: (047) 636-00-40 Brgy. Darasa,Tanauan City Calamba-National Road Cavite Tel: 445-0670 / 291-8961 Tel: (043) 702-4939 No. 1425 National Road, Brgy. Uno Tel: (046) 514-0071 291-0053 Bacoor-Aguinaldo Highway Bataan-Mariveles (043) 702-3943 Crossing, Calamba, Laguna 4027 General E. Aguinaldo Highway 8th Avenue, Freeport Area of Bataan Tel: (049) 508-7466 to 77 Dagupan-A.B. Fernandez Valero Talaba, Bacoor City, Cavite (FAB), Mariveles, Bataan New Star Bldg. A.B Fernandez G/F, Retail 1B, Paseo Park View Tel: (046) 417-0482 Tel: (047) 633-1782 / 633-1783 Benguet-La Trinidad Candelaria Avenue, Dagupan City Tower 1, 140 Valero St., (046) 417-0395 KM 5, Central Pico, La Trinidad, corner National Highway and Tel: (075) 529-1903 Salcedo Village, Makati City Batangas City Benguet Ona Street, Brgy. Poblacion (075) 529-1920 Tel: 751-0002 to 03 / 817-3733 Bacoor-Molino 54-A D. Silang St. cor. Pastor St., Tel: (074) 422-1544 Candelaria, Quezon (075) 529-2162 G/F Units 101, 102 & 103 Brgy. 14 Poblacion, Batangas City (074) 422-1629 Tel: (042) 717-5528 Visayas Avenue VCentral Mall Molino Bldg., Tel: (043) 723-7665 (042) 717-5529 Dagupan-Perez G/F, K.L. Group Bldg., Units B, C, & D, Molino Blvd., Bacoor City, Cavite (043) 300-6143 Bulacan-Sta. Maria Lot 194 D1-A & Lot 194 D1-B, No. 15 Visayas Ave., Tel: (046) 424-2518 No. 115 M. De Leon St., Carmona Brgy. Pogo Chico, Perez Blvd., Brgy. Vasra, Quezon City (046) 424-2037 Batangas City-Pallocan Brgy., Poblacion, Sta. Maria, Bulacan Lot 1947-B, Paseo de Carmona Dagupan City Tel: 441-6604 / 441-6621 Unit Nos. 6, 7, and 8, Mayvel Center Tel: (044) 769-2426; 769-2499 Compound, Governor’s Drive, Tel: (075) 522-2284 Baguio - Legarda Building, Manuela Pastor Avenue, Brgy. Maduya, Carmona, Cavite (075) 522-9221 West Avenue GF Lindi Hotel, #12 Legarda Road, Brgy. Pallocan West, Batangas City Bulacan-Balagtas Tel: (046) 482-0410 No. 108 West Avenue corner Baguio City Tel: (043) 740-6559 / 6560 Burol 1st, Mc Arthur Highway, (046) 482-0411 Dasmariñas West Lawin Street, West Triangle, Tel: (075) 442-5288 / 442-4404 Balagtas, Bulacan KM. 31 Gen. Emelio Aguinaldo Quezon City Batangas-Balayan Tel: (044) 308-2072 Cavite-Rosario Highway, Brgy. Zone 4, Tel: 928-5920 / 927-1185 cor. Paz St. and Union St., Poblacion, Lot 616 F1 Gen. Trias Drive, Tejeros Dasmariñas City, Cavite 927-1597 Balayan, Batangas Convention Rosario, Cavite Tel: (046) 424-1454 Tel: (043) 740-3618 Tel: (046) 435-1107 (046) 424-1589 (043) 740-3619

94 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 95 EASTWEST BANK STORES as of March 28, 2018

General Trias La Union-Agoo Lucena City Nueva Vizcaya-Solano Pangasinan-Lingayen Sorsogon City G/F, Unit 102 VCentral Gentri Bldg., Mac Arthur Highway, Quezon Avenue corner Rosas Street, Maharlika Road, Poblacion, Avenida Rizal, East Road, Ma. Bensuat T. Dogillo Bldg., Governor’s Drive, Manggahan, Barangay San Antonio, Barangay 8, Lucena City, Quezon Solano, Nueva Vizcaya Lingayen, Pangasinan Magsaysay St., Poblacion, General Trias, Cavite Agoo, La Union Tel: (042) 373-7623 Tel: (078) 392-0112 / 392-0938 Tel: (075) 206-0080 / 206-0081 Sorsogon City Tel: (046) 476-0596 Tel: (072) 687-0016 to 0017 (042) 373-7626 Tel: (056) 421-5778 (046) 476-0598 Olongapo City Pangasinan-Rosales (056) 421-5081 La Union-San Fernando Malolos No. 1215 Rizal Ave., Estrella Compound, Carmen East Ilocos Norte-San Nicolas Kenny Plaza, Brgy. Catbangen, G/F, BUFECO Bldg., West Tapinac, Olongapo City Rosales, Mac Arthur Highway Sta. Rosa Barangay 2, San Nicolas, Quezon Ave., San Fernando, La Union No. 1197 Brgy. Sumapang Matanda, Tel: (047) 222-8592 to 94 Pangasinan Unit No. 6, Paseo 5 - Paseo de Sta Ilocos Norte Tel: (072) 700-0008 Mac Arthur Highway, Tel: (075) 636-9990 / 632-1017 Rosa, Greenfield City, Don Jose, Tel: (077) 670-6465 (072) 888-2638 Malolos, Bulacan Palawan (075) 632-0976 Santa Rosa City, Laguna (077) 677-1084 Tel: (044) 794-4534 Rizal Avenue, Brgy. Manggahan, Tel: (049) 508-2112 Laguna-Biñan Puerto Princesa City, Palawan Pangasinan-San Carlos (049) 508-2106 Ilocos Sur-Candon G/F, Units 1,2,3 & 4, Simrey’s Meycauayan-Malhacan Tel: (048) 433-0186 Palaris St. cor. Jaycees St., G/F KAMSU Building, Brgy San Jose, Commercial Building, National Meycauayan Tollgate, San Carlos, Pangasinan Subic Bay Candon City, Ilocos Sur Highway corner Alma Manzo Road, Meaycauayan City, Bulacan Pampanga-Angeles City Tel: (075) 632-3095 / 632-3096 No. 1109 Rizal Highway, Subic Bay Tel: (077) 674-0253 Brgy. San Antonio, Biñan City, Laguna Tel: (044) 769-9394 / 769-9382 Unit 4-7 AYA Bldg. Sto. Rosario Freeport Zone, Olongapo City (077) 674-0255 Street, Brgy. San Jose, Angeles City, San Fernando-Dolores Tel: (047) 250-2775 / 250-2776 (077) 674-0214 Laguna-Cabuyao Mindoro-Calapan Pampanga Felix S. David Bdg., MacArthur No. 26 J. P. Rizal Street, Poblacion, G/F Paras Bldg., J.P. Rizal St., Tel: (045) 879-1637/ 879-1837 Highway, Dolores, San Fernando City, Tabaco City Imus Cabuyao City, Laguna Bgy. San Vicente South, Calapan, 322-6527 Pampanga Manuel Cea Bldg. I, Santillan St., G/F, LDB Bldg., 552 Gen. Aguinaldo Tel: (049) 534-0979 Oriental Mindoro Tel: (045) 961-7936 and 38 Poblacion, Tabaco City, Albay Highway, Imus City, Cavite (049) 534-0980 Tel: (043) 288-1809 Pampanga-Apalit Tel: (052) 487-4132 Tel: (046) 471-5188 (043) 288-1871 Bgy. San Vicente, Apalit, Pampanga San Fernando-JASA (052) 487-6202 Laguna-Sta. Cruz Tel: (045) 652-0037 G/F, Units 1A &1B Kingsborough Isabela - Roxas Sun Moon Arcade Building, Montalban-Rizal Commercial Center Building, Tagaytay Maharlika Hi-way, Brgy. Bantug, No. 129 P. Guevara Ave., No. 240 E. Rodriguez Highway, Pampanga-Clark Jose Abad Santos Avenue, G/F, Unit 1001.1, Fora Mall, Roxas, Isabela 3320 Poblacion 2 , Sta Cruz, Laguna Manggahan, Rodriguez, Rizal Pavilion 16 Berthaphil Clark Center, San Fernando, Pampanga 2000 Emilio Aguinaldo Highway, Tel: (078) 624-0450 / 624-0449 Tel: (049) 523-4336 Tel: 368-4051 / 368-4050 Jose Abad Santos ave., TFZ Clark Tel: (045) 435-0379 / 435-4738 Brgy. Crossing East, Rotunda, (049) 523-4318 SPCL Ecozone, Angeles City, Tagaytay City, Cavite Isabela-Cauayan Naga City Pampanga San Fernando-Sindalan Tel: (046) 423-3929 Maharlika Highway Laoag City G/F, LAM Bldg., No. 19 Peñafrancia Tel: (045) 499-4382 / 499-4381 T & M Building, Mac Arthur Highway, (046) 423-3928 Cauayan City, Isabela G/F Puregolds Bldg., Commercial Avenue, Zone 1, Brgy. San Francisco, Brgy. Sindalan, San Fernando, Tel: (078) 652-3945 Unit No. 3 & 4 Nolasco St., cor Naga City, Camarines Sur Pampanga-Guagua Pampanga Tarlac - Concepcion (078) 652-3946 Castro Ave., and J.P. Rizal, Laoag City Tel: (054) 472-6502 Goodluck Bldg., No. 303 Guagua-Sta. Tel: (045) 455-11-92 / 455-13-82 Lot No. 1889, B1,B2,B3, L. Cortez Tel: (077) 770-5196 Rita Arterial Road, Brgy. San Roque, St., San Nicolas, Concepcion, Tarlac Isabela-Ilagan (077) 770-5195 Nueva Ecija-Gapan Guagua, Pampanga San Mateo Tel: (045) 628-2908 / 628- 2670 Maharlika Highway corner Florencio TSI Bldg., Jose abad Santos Ave., Tel: (045) 458-05-67 / 458-05-66 Lot 551-A-8 Gen. Luna St., Apostol Street, Calamagui 1, Legazpi City Sto. Niño, Gapan, Nueva Ecija Brgy. Ampid, San Mateo, Rizal Tarlac - McArthur Highway Ilagan, Isabela Block 2 Lot 3-B, Landco Business Tel: (044) 486-2258 / 486-2248 Pangasinan -Mangaldan Tel: 997-1911 / 997-1913 Lot No. 27 Block 17, McArthur Tel: 624-0193/ 624-0098 Park, Legaspi City, Albay Cadastral Lot No. 335 Rizal Ave., Highway corner Calle Manuel, Tel: 480-8237/ 480-6659 Nueva Ecija-San Jose Brgy. Poblacion, Mangaldan, San Pablo San Sebastian Village, Tarlac, Tarlac Isabela-Santiago Paulino Building, Brgy. Abar 1st Pangasinan Lots 2365 & 3152, Tel: (045) 628-3293 / 628-3292 Midori Bldg., National Highway, Lipa City Maharlika Road, San Jose, Nueva Ecija Tel: (075) 540-5023 / 540-5024 J. P. Rizal Avenue, Poblacion, Villasis, Santiago City, Isabela 3311 No. 18, Lot 712 ABC, Tel: (044) 958-1563 / 958-1580 San Pablo City, Laguna Tarlac-F. Tañedo Tel: (078) 305-0344 B. Morada Avenue, (044) 958-1556 Pangasinan-Alaminos Tel: 503-2834 to 36 Mariposa Bldg., Lipa City, Batangas BHF Blue Horizon Bldg., Quezon Ave., F. Tañedo St., Tarlac City Kawit-Centennial Tel: (043) 784-1336 Nueva Ecija-Talavera Poblacion, Alaminos City, Pangasinan San Pedro Tel: (045) 982-1937 Centennial Road, Tabon, (043) 784-1396 Lot No. 269–A Maharlika Road, Tel: (075) 633-4026 / 633-4028 National Highway, Brgy. Nueva, (045) 9821691 Kawit, Cavite (043) 784-1377 Poblacion, Talavera, Nueva Ecija San Pedro, Laguna Tel: (046) 484-9756 Tel: (044) 958-3849 / 958-3865 Tel: 478-9552 to 53 (046) 484-9775 Telefax: 869-1086

96 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 97 EASTWEST BANK STORES as of March 28, 2018

Tarlac-Paniqui Bacolod-Araneta Cebu-A.S. Fortuna Cebu-Mandaue Subangdaku Iloilo-Molo Butuan City No. 130 M.H. Del Pilar St., Unit 1A & 1B Metrodome Building, AYS Bldg., A.S. Fortuna St., Kina Building, National Highway, GT Plaza Mall, MH del Pilar St., G/F, Deofevente Bldg., cor. Mac Arthur Highway, Araneta - Alunan St., Sincang, Brgy. Banilad, Mandaue City, Cebu Subangdaku, Mandaue City, Cebu Molo, Iloilo City Lot No. 7, Governor J. Rosales Ave., Paniqui, Tarlac City Barangay 39, Bacolod City Tel: 236-4792 / 236-4794 Tel: 346-5268 / 420-5779 Tel: (033) 330-2003 / 330-2004 Brgy. Imadejas, Butuan City Tel: (045) 491-38-46 / 491-3847 Tel: (034) 435-2887 / 435 1546 Tel: (085) 225-9620 / 342-7757 Cebu-Banilad Cebu-Minglanilla Kalibo Taytay-Manila East Bacolod-Hilado G/F Unit 101 of PDI Condominium G/F La Nueva - Minglanilla Center, Roxas Avenue Extension, Butuan-P. Burgos Manila East Road, Brgy. San Juan, Hilado Street, Bacolod City Gov. M. Cuenco Ave. corner Ward 2, Poblacion, Kalibo, Aklan Units 1, 2, and 3 G/F FSUU Building, Taytay, Rizal Tel: (034) 435-1730 / 435-1722 J. Panis St., Banilad, Cebu City Minglanilla, Cebu 6046 Tel: (036) 268-3461 / 268-3462 P. Burgos corner San Francisco Tel: 570-4128 / 570-4711 Tel: 232-5582 / 232-5588 Tel: 236-9314 / 236-9324 Streets, Brgy. Sikatuna, Butuan City Bacolod-Lacson Ormoc City Tel: (085) 225-0432 / 225-0429 Taytay-Ortigas Ext. Lacson corner Luzuriaga Sts., Cebu-Basak Pardo Cebu-N. Escario G/F Hotel Don Felipe Annex Bldg. Vallley Fait Town Center, Ortigas Ave., Bacolod City South Point Place Building, Cebu Capitol Commercial Complex Bonifacio St., Ormoc City Cagayan de Oro - Pueblo de Oro Extension, Taytay, Rizal Tel: (034) 433-8320 - 8321 N. Balasco Ave., South Road, Bldg. N. Escario Street, Cebu City Tel: (053) 255-8689 / 255-8693 VLC Tower One, B1 L1, Gran Via St., Tel: 660-9227 / 660-1828 Basak Pardo, Cebu City Tel: 253-9226 / 255-8250 (053) 561-0150 Pueblo de Oro, Cagayan de Oro City 660-1826 Bacolod-Mandalagan Tel: 236-6954 / 236-6980 Tel: (088) 881-5148 / 881-5149 Lopues Mandalagan Corp. Bldg., Cebu-Park Mall Roxas City Tuguegarao City Brgy. Mandalagan, Bacolod City Cebu-Freedom Park Alfresco 4, Units 39, 40 & 40A Corner Roxas Avenue and Osmeña St. Cagayan de Oro-Carmen College Ave. cor. Rizal and Tel: (034) 441-1141 / 441-0844 CLC Bldg., 280 Magallanes St. near Parkmall, Mandaue City (formerly Pavia St.), Roxas City, Capiz RTS Bldg., Vamenta Blvd., Bonifacio St., Brgy. 08, Poblacion, 441-1145 corner Noli Me Tangere, Cebu City Tel: 505-4057 / 505-3755 Tel: (036) 6200-652 / 6200-134 Carmen, Cagayan de Oro City Tuguegarao City Tel: 236-9280 / 236-9285 Tel: (088) 880-0265 / 880-1342 Tel: (078) 844-0958 Boracay Cebu-Talisay Silay Alexandrea Bdlg., Main Road Cebu-Fuente Osmeña Paul Sy Bldg. Highway Tabunok, Rizal Street, Silay City, Cagayan de Oro-Cogon Urdaneta City Brgy. Balabag, Boracay Island, G/F Cebu Women’s Club Building Talisay City, Cebu Negros Occidental De Oro Construction Supply, Inc Bldg., S&P Bldg., Mc Arthur Highway, Malay, Aklan Fuente Osmeña, Cebu City Tel: 236-9434 / 236-9433 Tel: (034) 441-3863 / 441-3866 Don Sergio Osmeñia St. cor. Limketkai Nancayasan, Urdaneta City Tel: (036) 288-2677 / 288-2688 Tel: 260-2381 / 236-9371 Drive, Cagayan de Oro City Tel: (075) 656-2825 / 656-2838 288-2877 236-9368 Dumaguete City Tacloban City-Marasbaras Tel: (088) 850-0336 / 850-0371 Don Joaquin T. Villegas Bldg., G/F, JGC Bldg., Brgy. 77, Vigan Catbalogan City Cebu-Grand Cenia Colon St., Dumaguete City Marasbaras, Tacloban City Cagayan de Oro-Lapasan Quezon Ave., Vigan City, Ilocos Sur Curry Avenue corner Grand Cenia Bldg., Archbishop Reyes Tel: (035) 226-3797 - 3798 Tel: (053) 325-3596 / 323-0133 Lapasan Highway, Tel: (077) 674-0066 / 674-0373 San Bartolome Street, Avenue, Cebu City Cagayan de Oro City (077) 674-0370 Catbalogan City, Samar Tel: 417-1709 / 233-5643 Iloilo-Diversion Tacloban-J. Romualdez Tel: (088) 850-1870 / 850-1869 Tel: (055) 543-8041 The 21 Avenue Building, Benigno RUL Building, Justice Romualdez St., Zambales-Iba Cebu-Juan Luna Aquino Avenue, Mandurriao, Iloilo City Brgy. 15, Tacloban City Cagayan de Oro-Velez Lot No. 1-A, Zambales - Pangasinan Cebu IT Park Stephen Jo Building, Juan Luna, Tel: (033) 323-1107 / 323-1108 Tel: (053) 832-2717 / 832-2534 Juan Sia Bldg., No. 50 Don Apolinar Provincial Road, Brgy. Sagapan, G/F, Calyx Center, W. Ginonzon Street Cebu City Velez St., Cagayan de Oro City Iba, Zambales corner Abad Street, Asia Town, Tel: 236-7528 /236-7536 Iloilo-Iznart Tagbilaran City Tel: (088) 857-8801 to 02 Tel: (047) 603-0374 IT Park, Cebu City G/F, B&C Square Bldg., Iznart St. CPG Avenue, 2nd District, (047) 602-1433 Tel: 236-0675 / 236-2278 Cebu-M. Velez cor. Solis St., Iloilo City Tagbilaran City Cotabato City No. 151, M. Velez St., Tel: (033) 338-1207 / 338-1961 Tel: (038) 411-0903 / 411-0904 No. 31 Quezon Avenue, Cebu Mactan Guadalupe, Cebu City (038) 411-0911 Poblacion 5, Cotabato City VISAYAS G/F Bldg. II, M. L. Quezon National Tel: 236-0152 / 236-0131 Iloilo-Jaro Tel: (064) 421-5961 / 421-5962 Highway, Pusok, Lapu-lapu City Jaro Townsquare, Mandaue Foam Antique-San Jose Tel: 238-4958 / 236-6517 Cebu-Magallanes Building, Quintin Salas, Jaro, Iloilo City MINDANAO Davao-Agdao St. Nicolas Building, T.A. Fornier Go Quiaco Bldg., Magallanes Tel: (033) 320-0241; 320-0247 Door 2&3 Cabaguio Plaza, Street, San Jose, Antique 036 Cebu-A.C. Cortes cor. Gonzales Sts., Cebu City Bukidnon-Valencia Cabaguio Ave., Agdao, Davao City Tel: 5407398 / 036 5407385 Carlos Perez Building, Tel: 254-1940 / 254-1005 Iloilo-Ledesma Tamay Lang Lang Park Lane Bldg., Tel: (082) 222-2029 / 222-0072 A.C. Cortes Avenue, Brgy. Ibabao, Sta. Cruz Arancillo Bldg., Ledesma G. La Viña Ave., Poblacion, Bacolod - East Mandaue City, Cebu Cebu-Mandaue North Road corner Fuentes Sts., Iloilo City Valencia City, Bukidnon Davao-Bajada East Two Corporate Center Building, Tel: 236-1458 / 253-7741 G/F, ALDO Bldg., North Road Tel: (033) 336-0441 / 336-0443 Tel: (088) 828-4068 / 828-4078 Carolina Uykimpang Bldg., corner Circumferential Road, Basak, Mandaue City, Cebu Iñigo St., J.P. Laurel Avenue, Brgy. Villamonte, Bacolod City Tel: 236-5582 / 520-3599 Davao City Tel: (034) 432-0830 / 432-0831 Tel: (082) 285-2701 / 285-2700

98 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 99 EASTWEST BANK STORES EASTWEST RURAL BANK STORES as of March 28, 2018 as of March 28, 2018

Davao-Buhangin Davao-McArthur Matina Kidapawan LUZON Legazpi Store Tarlac Store G/F, D3G Bldg., Km. 5 Buhangin BGP Commercial Complex II Bldg., Doña Leonila Complex, Door 2 & 3 Bicol Wei Due Fraternity Silayan Business Center Bldg., Road cor. Gladiola St., Buhangin, McArthur Highway, Matina, National Highway, Poblacion, Baguio Store Building, Quezon Ave., Oro Site, Brgy. Santo Cristo, Tarlac City, Davao City Davao Ctiy Kidapawan City, North Cotabato 2F Jose Miguel Bldg., II, Yandoc St., Legazpi City, Albay, 4500 Tarlac, 2300 Tel: (082) 221-7420 / 221-8186 Tel: (082) 285-8086 / 285-8089 Tel: (064) 577-3989 / 577-3988 Corner Naguilian Road, Tel: (052) 820-0697 Tel: (054) 6281131 (082) 221-6596 Barangay Kayang Extension, Davao-Panabo City Koronadal City Baguio City, 2600 Lucena Store Virac Obo Davao-C.M. Recto Quezon Street, Sto. Niño, G/F, RCA Building, Gen. Santos Drive, Land Co Bldg., ML Tagarao St., Virac Town Center, Gogon Sirangan, P&E Building, Poblacion, Brgy. 035 Panabo City, Davao del Norte Koronadal City, South Cotabato Batangas Store Brgy. 3, Lucena City, Quezon, 4301 Virac, Catanduanes Ground floor Epicenter, (052) 820-0697 C.M. Recto Avenue, Davao City Tel: (084) 628-4022 / 628-4024 Tel: 083-520-0021 / 520-0013 National Highway, Brgy. Balagtas, Masbate Store Tel: (082) 285-0376 / 228-6016 Batangas City, Batangas, 4200 Door 1 & 2, Sanchez Bldg., Davao-Quirino Ozamiz City Tel: (043) 781-0526 Sitio Cagba, Brgy. Tugbo, VISAYAS Davao-Digos Centron Building, Quirino Avenue G/F, Casa Esperanza, Don Anselmo Masbate City Commercial Space-4, Davao RJ and corner General Luna Street, Bernard Ave., Ozamiz City, 7200 Cabanatuan Store Bacolod Store Sons Realty & Trading Corporation Davao City Tel: (088) 564-0153 / 564-0158 Bulanadi Bldg. Maharlika Highway, Meycauayan Store R.S. Bldg., corner Hilado Extension Building, V. Sotto Street, Tel: (082) 224-0582 / 224-0696 Brgy. H. Concepcion, Cabanatuan City, Manila North Road, & 6th Sts., Capitol Shopping Center, Brgy. Zone-1, Digos City, Pagadian City Nueva Ecija, 3100 McArthur Highway, Brgy. Calvario, Lacson, Bacolod City, Davao del Sur Davao-Sta. Ana BMD Estate Bldg., F. Pajares Tel: (044) 463-0275 Meycauayan City, Bulacan Negros Occidental, 6100 Tel: (082) 272-1896 / 272-1897 G/F, GH Depot Bldg., Gov. Sales St., cor. Sanson St., Pagadian City, Sta. Ana, Davao City Zamboanga del Sur Cainta Store Naga Store Bantayan-Obo Davao-Diversion Road Tel: 082-221-4021 / 221-0436 Tel: (062) 925-0037 / 215-4681 Unit 101 East 1900 Gate 3 Vista Door 48 & 49 Crescini Bldg. Nemont Bldg., Pres. S. Osmeña Unit 4&5, G/F D3G Y10 Bldg., Verde Executive Village, Felix Avenue, CBD 2 Triangulo, Naga City, corner Escario Streets, Brgy. Binaobao, C.P. Garcia National Highway, Davao-Toril Surigao City Cainta, Rizal, 1900 Camarines Sur, 4400 Bantayan, Cebu, 6052 Brgy. Cabantian, Davao City Saavedra St., Toril, Davao City G/F, EGC Building, Rizal Street, Tel: (02) 647-1267 Tel: (054) 811-7447 Tel: (082) 296-2047 / 296-1648 Tel: 082-295-6623 / 295-6621 Washington, Surigao City Bayawan Loans IRV Office Tel: (086) 231-5155-56 Daet Store Roxas Store FLC Bldg., Corner Bollos St., Davao-J.P. Laurel Dipolog City Blk. 8, Lot-11, FMDC Bldg., Unit II, Cler Grand Hotel, National Highway, Poblacion, JP Laurel Avenue, Davao City G/F Felicidad II Bldg., Quezon Ave., Tacurong Central Plaza Complex, Brgy., Lag-on, Brgy. Lawaan, Roxas City, Bayawan City, Negros Oriental Tel: (082) 222-0137 / 222-0138 Miputak, Dipolog City Tacurong City-Lambayong, Daet, Camarines Norte Capiz, 5800 Tel: (065) 908-361 / 908-0360 National Highway, Tacurong Tel: (036) 522-8094 Baybay Store Davao-Lanang Sultan Kudarat Dagupan Store Oppura Bldg., M.L. Quezon corner Units L1L & L1M, Ground Floor, San Fernando Store D. Veloso Sts., Brgy. Poblacion- Lot 6, Blk. 5, Insular Village, General Santos City-Calumpang Tel: (064) 562-0473 / 562-0475 Eastgate Plaza Bldg., A.B. Fernandez Suburbia North Subdivision, Zone 9, Baybay, Leyte 6521 Pampanga, Lanang, Davao City Calumpang Medical Specialist East Avenue, Brgy. Mayombo, McArthur Highway, Brgy. Maimpis, Tel: (082) 234-0867 / 234-0726 Building, National Highway, Tagum City Dagupan City, Pangasinan City of San Fernando, Bogo Store Calumpang, General Santos City Gaisano Grand Arcade, Tel: (075) 529-0925 Pampanga, 2000 CPN Bldg. M.H. Del Pilar St. Davao-Ma-a Tel: (083) 552-4739 / 552-4742 Apokon Road cor. Lapu-Lapu Ext., Brgy. Lourdes, Bogo City, Cebu, 6010 G/F, Rosario Bldg., Brgy. Visayan Village, Tagum City Dasmariñas Store San Fernando, La Union Store Don Julian Rodriguez Avenue, General Santos-Pioneer Tel: (084) 216-4325 / 216-4323 Lot-4, Aguinaldo Highway, Diversion Road, Brgy. Pagdaraoan, Cadiz Loans IRV Office Ma-a Road, Davao City Pioneer Avenue corner Magsaysay Brgy. Salitran, Dasmariñas City, San Fernando City, La Union, 2500 Unit III, Gustillo Boulevard, Zone II, Tel: (082) 327-3547 / 287-0907 Avenue, General Santos City Zamboanga-Canelar Cavite, 4114 Tel: (072) 607-8554 Cadiz City, Negros Occidental 7496 Tel: 083-552-2472 / 552-2514 Printex Bldg., Mayor Jaldon St., Tel: (046) 424-0149 Davao-Magsaysay Zamboanga City Sta. Rosa Store Calbayog Store EWB Bldg. Lot 100-C, Brgy. 030 General Santos-Santiago Tel: (062) 990-1110 / 990-1102 Gumaca - EO FLC Business Center, Corner Orquin Street & Magsaysay Poblacion, R. Magsaysay Ave., Ireneo Santiago Boulevard, MAJT Bldg., Brgy. Pipisik, National Highway, Brgy. Macabling, Boulevard, Brgy. Balud, Calbayog City Davao City General Santos City Zamboanga-NS Valderrosa Gumaca, Quezon, 4307 Sta. Rosa City, Laguna, 4026 Tel: (082) 222-1279 / 221-4712 Tel: (083) 552-0530 / 552-0537 N.S. Valderrosa St. corner Tel: (042) 717-5306 Tel: (049) 837-0549 Carcar EO Corcuerra St., Zamboanga City Ramos Bldg. P. Nellas St. Davao-Matina Iligan City Tel: (062) 992-6571 / 992-6574 Iriga Obo Tanay-EO Poblacion III, Carcar City, Cebu Lot 16 Blk 3, McArthur Highway, G/F, Party Plaza Bldg., Quezon Ave. Cheema Bldg., Alfelor St., San Roque M. H. Del Pilar, Brgy. Plaza Aldea, Matina, Davao City Ext., Rabago, Iligan City (Poblacion), Iriga City, Camarines Sur, Tanay, Rizal Province, 1980 Catarman EO Tel: (082) 299-0893 / 297-0012 Tel: (063) 222-1681 / 221-1682 Bicol Region Benpres Building, South Diversion Tel: (054) 811-7447 Road, Barangay Macagtas, Catarman, Samar

100 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 101 EASTWEST RURAL BANK STORES as of March 28, 2018

Cebu City Store Sogod EO Culasi Loans IRV Office Jagna Loans IRV Office Molave EO Surigao City Store JEThouse Bldg., 36 Osmeña Blvd., L. Regis St., Brgy. Zone 5, Alpas Bldg., Centro Sur, DQ Lodge Building, Brgy. Looc, Cinema Building, Zamora Street, Parkway, KM. 2, Brgy. Luna, Brgy. Sambag II, Cebu City Sogod, Southern Leyte Poblacion, Culasi, Antique Jagna, Bohol 7494 Purok Waling-waling, Surigao City, Surigao del Norte, 8400 Brgy. Maloloy-on, Molave, Tel: (086) 826-6238 Iloilo Store Tacloban Store Danao Loans IRV Office Kabacan Store Zamboanga del Sur National Road, Brgy., Tagbak, G/F Insular Life Bldg., Avenida- FMJ Building, National Road, National Road, Rizal St. Tagoloan Store Jaro, Iloilo City Veteranos Avenue, Brgy. 34, Brgy. Looc, Danao City 7497 Brgy. Poblacion, Kabacan, Nabunturan Store National Highway, Brgy. Poblacion, Tacloban City, Leyte, 6500 North Cotabato, 9407 Amatong Bldg., Purok 11 Tagoloan, Misamis Oriental, 9001 La Carlota Loans IRV Office Tel: (053) 523-9189 Dapa Store Tel: (064) 557-1418 Poblacion, Nabunturan, Gurrea St., Brgy. 3, La Carlota City Mabini Street, Brgy. 11 Poblacion, Compostela Valley, 8800 Tagum-EO Tagbilaran Store Dapa, Surigao del Norte, 8417 Kabankalan Store KORE Bldg., Purok Doctolero, Larena -EO G/F Sum Bldg., Tel: (086) 365-1637 The Crossing, Guazon Street, Nasipit-EO Brgy. Magugpo East, Tagum City, GDM Building, North Poblacion, #29 San Jose Street, Brgy. Bogu Brgy. 2, Kabankalan City, Roxas St., Brgy. 4, Nasipit, Davao del Norte, 8100 Bonifacio Street, Larena, Cogon District, Tagbilaran City, Davao City Store Negros Occidental, 6111 Agusan del Norte, 8602 Siquijor, 6226 Bohol, 6300 Uyanguren St., Ramon Magsaysay Tel: (034) 471-0083 Tel: (085) 343-2078 Tandag Store Tel: (035) 377-2344 Avenue, Brgy. 29-C, Davao City, Pimentel Bldg., Donasco Street, Talibon-EO Davao del Sur, 8000 Kidapawan-Obo Ozamiz Obo Brgy. Bag-ong Lungsod, Tandag City, Maasin Store G/F Edificio Luciano - Aurorita Bldg., Tel: (082) 305-5890 National Highway, Ground Floor, Clarita L. Yu Building, Surigao del Sur, 8300 R. Kangleon cor., Rafols Sts., CPG Avenue, Brgy. Poblacion, Lanao, Kidapawan City, Don Anselmo Bernad Avenue, Tel: (086) 211-3513 Brgy. Tunga-tunga Maasin City, Talibon, Bohol, 6300 Digos Obo North Cotabato, 9400 Brgy. Aguada, Ozamiz City, Southern Leyte 6600 Tel: (038) 515-5860 Dasubarco Bldg., Ramon Magsaysay Misamis Occidental Tanjay (Formerly Dumaguete) Store St., Corner Jacinto St., Brgy. Zone 3, Kitcharao Store Tel: (088) 545-2207 Magallanes St., cor. Basa St., Mandaue Store Toledo Store Digos City National Highway, Brgy. Songkoy, Pob. 2, Tanjay City, Negros Oriental Northside Business Hub, G. Lopez- Ma. Theresa Isabel Bldg. Tel: (082) 305-5890 Kitcharao, Agusan del Norte, 8609 Pagadian Store Jaena corner, A.P. Cortes St, #4, Peñalosa Street, Luray I, Tel: (086) 826-7542 Vicente Araneta Tolibas Bldg., Trento-EO Brgy. Tipolo, Mandaue City, Toledo City, Cebu, 6038 Dinagat-Obo Jamisola corner Ariosa St., P-7, Juan Luna Street, Brgy. Poblacion, Cebu, 6014 Tel: (032) 467-8696 P-1, San Jose, Dinagat Island, 8427 Koronadal Store Santiago Dist., Pagadian City, Trento, Agusan del Sur, 8505 Tel: (032) 520-8548 Purok Mabuhay, Brgy. Zone IV, Zamboanga del Sur, 7016 Tel: (085) 255-2565 Tubigon Loans IRV Office Dipolog Store Koronadal City, South Cotabato, 9506 Mangagoy Store G/F GCA Building, Jose Dual Street, General Luna Street Corner Tel: (083) 520-0863 Panabo-Obo Tuguegarao Store EWRB Building, Espiritu Street, Brgy. Tinangnan, Tubigon, Calibo Street, Dipolog City, National Highway, P-3A Don Domingo Street, Mangagoy, Bislig City, Bohol, 7493 Zamboanga del Norte, 7100 Madrid-EO Brgy. San Francisco, Panabo City, Brgy. Centro 11, Tuguegarao City, Surigao del Sur, 8311 Tel: (065) 908-1879 Arpilleda Corner Buniel St., Davao del Norte, 8105 Cagayan Valley, 3500 Tel: (086) 853-2435 Brgy. Quirino, Madrid, Tel: (078) 396-2133 MINDANAO General Santos Store Surigao del Sur, 8316 San Carlos Store Narra EO UTD Building, J. Catolico Avenue, Center Mall, F. C. Ledesma Avenue, Valencia Store National Highway, Brgy. Panacan II, Bayugan EO Lagao, General Santos City, Maramag-EO Brgy. Palampas, San Carlos City, LCC Building, Purok 2, Sayre Highway, Narra, Palawan, 5303 Libres Street, Brgy. Taglatawan, South Cotabato, 9500 Ground Floor, Abao Building, Negros Occidental, 6127 Poblacion, Valencia City, Bukidnon Tel: (048) 434-1105 Bayugan, Agusan del Sur, 8502 Bonifacio Street, P-1A South Tel: (088) 828-4108 Tel: (085) 343-6018 Gingoog Store Poblacion, Maramag, Bukidnon 8714 San Francisco Store Ormoc Store Doña Graciana St., Brgy. 20, Quezon Street, Brgy. 2, San Francisco, Virac Obo Real Street, cor. San Vidal Butuan Store Gingoog City, Misamis Oriental Mati Store Agusan del Sur, 8501 Virac Town Center, Gogon Sirangan, Brgy. District 21, Ormoc City, Pareñas Bldg. South Montilla Blvd., Magricom Bldg. 2, Limatoc Street, Tel: (085) 343-9469 Virac, Catanduanes Leyte, 6541 Brgy. Golden Ribbon, Butuan City, Ipil Store Central, Mati City, Tel: (052) 820-0697 Tel: (053) 255-3074 Agusan del Norte, 8600 Gethsemane St., Purok Malipayon, Davao Oriental, 8200 Sto. Tomas Store Tel: (085) 342-2911 Poblacion Ipil, Zamboanga, Sibugay Tel: (087) 811-4093 Silverio Bldg., Feeder Road 2, Zamboanga City Store Passi Loans IRV Office Tel: (062) 955-7411 Tibal-og, Sto. Tomas, Nunez Extension, Brgy. Camino Simeon Aguilar St., Poblacion Ilawod, Cabadbaran-EO Midsayap-EO Davao del Norte, 8112 Nuevo, Mayor Vitaliano Agan Avenue, Passi City, Iloilo 7495 Rara Corner A. Curato Streets, Irosin Store Crossing Poblacion 8, Midsayap, Tel: (084) 829-2580 Zamboanga City. Brgy. 8 Poblacion, Cabadbaran City, M.H. Del Pilar Street, North Cotabato, 9410 Tel: (062) 310-3509 Puerto Princesa Store Agusan del Norte, 8605 Brgy. San Julian, Irosin, Sorsogon Tel: (064) 229-9735 Whitelines Bldg. 201, National Highway, Brgy. San Pedro, Cagayan De Oro Store Isulan Store Puerto Princesa City, Palawan, 5300 Silverdale Building, Capistrano corner Valdez Bldg. Arcade, National Tel: (048) 434-1105 Mabini Street, Barangay 14, Highway, Brgy. Kalawag II, Cagayan de Oro City, Isulan, Sultan Kudarat, 9805 Misamis Oriental, 9000 Tel: (064) 471-0359

102 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 103 OFF-SITE ATM NETWORK as of March 28, 2018

LUZON Eastwood Mall EWRB Lucena Finman Pasig Marquee Mall Robinsons Metro East 3rd floor Eastwood Mall, Benco Bldg. Enriquez cor. Juarez St. 360 Dr. Sixto Antonio Avenue 3rd Floor Marquee Mall, Francisco G., Marcos Highway, Brgy. Dela Paz, Aces Agri-Echague E. Rodriguez, Jr. Avenue (C5), Lucena City 4301 Caniogan, Pasig City Nepo Ave., Angeles City, Pampanga Santolan, Pasig City Kilometer 342, Maharlika Highway, Bagumbayan Libis, Quezon City Barangay Garit Norte, Magnolia EWRB Meycauyan FPF Manufacturing Corp. Mimosa CitiScape Inc.- Quest Hotel Robinsons Place Cainta Chicken Plant, Echague, Isabela EWRB-Baguio #2602 Malhacan National Road, 11th Ave. Phase II FAB, M. A. Roxas Highway Clark Freeport 2nd floor, ATM center, Ortigas Avenue 2F Jose Miguel Bldg., II, Yandoc St., Brgy. Malhacan, Meycauayan City Mariveles, Bataan Zone Philippines-Mimosa Hotel Extension, Brgy. Sto. Domingo, Amosup-Mariners Home corner Naguilian Road, Barangay 3020, Bulacan (Quest Hotel) Cainta, Rizal 1765 Vasquez cor. Julio Nakpil St. Kayang Extension, Baguio City, 2600 Gaisano Grand Fiesta Mall Malate, Manila EWRB Naga Highway Tabunok, Talisay City Mitsubishi Laguna Robinsons Place Dasmariñas EWRB-Cabanatuan Door 43 Central Business District 2 Mitsubishi Motors Philippine Corp., Level 1, Aguinaldo Highway Ayala Fairview Terraces Bulanadi Bldg., Maharlika Highway, Terminal, Naga City 4400 Glorietta Makati No. 1 Auto Park Ave., Greenfield cor. Gov’s Drive, Sitio Palapala, Ayala Fairview Terraces, Quirino Brgy. H. Concepcion, Cabanatuan City, 2nd Floor, Glorietta 1, South Drive, Automotive Park, Sta. Rosa, Laguna Dasmariñas, Cavite Highway corner Maligaya Drive Nueva Ecija, 3100 EWRB San Fernando La Union Ayala Center, Makati City Novaliches, Quezon City Brgy. Pagdurawan, Diversion Road, New Rosario Arcade Robinsons Place Imus EWRB-Daet San Fernando, La Union Goldwing New Rosario Ortigas Arcade, G/F E. Aguinaldo Highway, Ayala Mall Cloverleaf Blk. 8, Lot-11, FMDC Bldg., 61 F. Balagtas Street, Pasig City Tanzang Luma V, Imus, Cavite 3rd Floor near food court Ayala Mall Central Plaza Complex, Brgy., Lag-on, EWRB San Fernando Pampanga Parang, Marikina City Cloverleaf, Balintawak QC Daet, Camarines Norte Suburbia North Subdivision One Oasis Ortigas Robinsons Place Manila McArthur Highway, San Fernando, Harbor Point Building M, Oasis Hub M. Adriatico, cor. Pedro Gil Bataan 2020 EWRB-Irosin Pampanga Rizal Highway, Subic Bay Ortigas Avenue, Pasig City Malate, Manila Roman Superhighway, M.H. Del Pilar Street, Freeport Zone 2222 Samal, Bataan, Brgy. San Julian, Irosin, Sorsogon EWRB Sta. Rosa Pasong Tamo Head Office Robinsons Sta. Rosa Market LC Business Center, Jollibee Mabalacat 2264 Pasong Tamo Ext. Level 1, Old National Highway, Castro Maternity Hospital EWRB-Masbate National Highway, Brgy. Macabling, Lot 301, McArthur Highway, Bgy. Magallanes, Makati City Brgy. Tagapo, Sta. Rosa, Laguna M. Ponce St., Subic, Door 1 & 2, Sanchez Bldg., Sitio Sta. Rosa, Laguna Barangay San Francisco, Baliuag, Bulacan Cagba, Brgy. Tugbo, Masbate City Mabalacat City Peoples Credit Network Finance Shangri-La Plaza EWRB Tanay Co. Inc. Lower Ground Level, East Wing, Centro Mall Cabuyao EWRB Batangas M.H. Del Pilar Street, La Suerte Unit 229 2nd floor The Regalia EDSA, Mandaluyong City Brgy. Pulo, National Highway Road, Ground Floor Epicenter, National Plaza Aldea, Tanay Rizal Maharlika Highway, Brgy. Alupaye, Towers, 150 P. Tuazon Blvd. Cabuyao, Laguna Highway, Brgy. Balagtas, Batangas Pagbilao Quezon Cubao, Quezon City Simbayanan EWRB Tarlac 115 M.L Quezon St., Purok 02 Century Mall EWRB Cainta Silayan Business Center Landmark Alabang PhilStar New Lower Bicutan, Taguig City Century City Mall, Kalayaan Avenue Unit 101 East 1900 Building Brgy. Santo Cristo, Tarlac City ATM # 05, Level 1 (Ground Floor), 202 Oca Rail Rd. St. corner Salamanca Street, Gate 3, Vista Verde Executive Village, Landmark Alabang, Festival Mall, Port Area, Manila SM Aura Premiere Brgy. Poblacion, Makati City Felix Ave., Cainta, Rizal EWRB Tuguegarao Civic Drive, Alabang, Muntinlupa, LG Parking Entrance near DHL, Don Domingo Street, Metro Manila Powerplant Mall SM Aura Premier, 26th Street cor. District Imus EWRB Dagupan Tuguegarao City 3rd Floor R3, Power Plant Mall, McKinley Parkway, Taguig City, 1630 Aguinaldo Highway corner Daang Hari Units L1L & L1M, Ground Floor, Landmark Makati Rockwell Center, Makati City Road, Brgy. Anabu II-D Imus, Cavite Eastgate Plaza Bldg., A.B. Fernandez FastByte-North Cyberzone Ayala Center Makati, Makati City SM Center Sangandaan East Avenue, Brgy. Mayombo, FastByte, North Cyberzone, RBC Sheridan Third Floor, Near Cinema, Samson DMCI Calaca Dagupan City, Pangasinan Northgate, Filinvest Corporate City, Landmark Trinoma 9th FLoor, Rockwell Business Center Road, Sangandaan, Caloocan City Gate 4 DMCI, San Rafael Alabang, Muntinlupa City EDSA, corner Mindanao Avenue, Ext. Sheridan, Sheridan St., Calaca, Batangas EWRB Dasmariñas Quezon City Mandaluyong City SM Fairview Lot-4 Aguinaldo Highway, FEU-NRMF Fairview SM City Fairview Complex, Quirino DMCI Homes Brgy. Salitran, Dasmariñas City, Cavite Regalado Ave. cor. Dahlia West Luckygold Plaza Robinsons Forum Pioneer Highway, Fairview, Quezon City 132 Apolinario St. Faiview, Quezon City 2nd floor Luckygold Plaza Building, #30 EDSA cor. Pioneer St., Bangkal, Makati City EWRB Gumaca 58 Ortigas Avenue Extension, Mandaluyong City SM Mall of Asia MAJT Bldg., Brgy. Pipisik, Filinvest-Mandaluyong Pasig City J.W. Diokno Blvd., Mall of Asia Eastwood 1800 Gumaca, Quezon, 4307 No. 79 EDSA, Mandaluyong City Robinsons Magnolia Complex CBPIA, Pasay City 1880 Eastwood Avenue, Market Market Aurora Blvd. cor. Doña Hemady St. Eastwood City Cyberpark, EWRB Legazpi Filinvest-Mandaluyong 2 4th Floor, ATM Center, Quezon City E. Rodriguez, Jr Ave. (C5), Q.C. Door 2&3, Bicol Wei Due, 7th floor Filinvest Building, Market Market, Taguig City Fraternity Bldg., Quezon Ave., No. 79 EDSA, Mandaluyong City Oro Site, Legazpi City 4500

104 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 105 OFF-SITE ATM NETWORK as of March 28, 2018

SM Megamall Twenty Oaks Mariveles Bataan EWRB-Larena EWRB Surigao La Nueva Supermart Davao Doctors Hospital SM Megamall Bldg. Twenty Oaks Duty Free Hypermarket GDM Building, North Poblacion, Parkway, KM. 3, Brgy. Luna, G.Y. Dela Serna St., Lapu-Lapu City Davao Doctors Hospital, Julia Vargas cor. EDSA, Mariveles, Bataan Bonifacio Street, Larena, Surigao City, Surigao del Norte Dumoy Satellite Out Patient Facility, Wack Wack Village, Mandaluyong City Siquijor, 6226 Lovefeeds - Iloilo McArthur Highway, Talomo, U.P. Town Center EWRB Tacloban Love Feeds New Panay Agri Venture, Davao City SM Megamall Wing B 2nd Floor, Beside Chian Bank ATM, EWRB-Narra G/F Insular Life Bldg., Brgy. Cabugao Sur, Pavia, IloIlo 2nd floor – ATM Center Megamall UP Town Center, Katipunan Avenue, National Highway, Brgy. Panacan II, Avenida Veterans St., EWRB-Maramag Wing B, SM Megamall, EDSA corner Quezon City Narra, Palawan, 5303 Brgy. 34, Tacloban City 6500 Marina Mall (Cebu) Ground Floor, Abao Building, J. Vargas Avenue, Mandaluyong City G/F Bk. C108 Mactan, Bonifacio Street, P-1A South Uptown Mall (BGC) EWRB-Sogod EWRB Tagbilaran Lapu-Lapu, Cebu Poblacion, Maramag, Bukidnon 8714 SM North Edsa Ground Level, beside National L. Regis St., Brgy. Zone 5, G/F Sum Bldg. 29 San Jose St., Parking lot, SM North EDSA Complex, Bookstore, 9th Avenue corner Sogod, Southern Leyte Brgy. Cogon, Tagbilaran City, Bohol Robinsons Galleria Cebu EWRB-San Carlos EDSA, Pag asa 1, Quezon City 36th Street, Bonifacio Global City, Level 2 - ATM 202, Robinsons Center Mall, F. C. Ledesma Avenue, Taguig City EWRB Bacolod EWRB Talibon Galleria Cebu, Maxilom - Brgy. Palampas, San Carlos City, SM Novaliches RS Building corner Hilado & G/F Edificio Luciano Aurorita Bldg., Osmeña Blvd., 13th Avenue & Negros Occidental, 6127 Quirino Highway, San Bartolome, Vector - Alabang 6th Streets, Capitol Shopping Center CPG Avenue, Poblacion Benedicto Street, North Cebu City Novaliches, Quezon City Vector One Building Ground Floor Bacolod City 6100 Talibon, Bohol EWRB-Zamboanga Northgate Cyberzone, Alabang SM City - Consolacion Nunez Extension, Brgy. Camino SM San Lazaro Muntinlupa City EWRB Baybay EWRB Tanjay Cebu North Road, Barangay Lamac, Nuevo, Mayor Vitaliano Agan Avenue, Upper Ground Floor, Felix Huertas D. Veloso corner M. L. Quezon St., Magallanes St. cor. Basa St., Pob.2, Consolacion, Cebu Zamboanga city, 7000 cor. AH Lacson St., Manila Baybay City, Leyte 6521 Tanjay City, Negros Oriental VISAYAS SM City Cebu EWRB Bayugan SM Sta. Mesa Supermarket EWRB Bogo EWRB Toledo North Reclamation Area, Cebu City Libres Street, Taglatawan, Ramon Magsaysay Ayala Center Cebu CPN Bldg., M. H. del Pilar Street, Peñalosa St., Luray I, Toledo City, Bayugan, Agusan del Sur cor. Araneta Avenue, Quezon City Level 2 (beside Sanuk)Ayala Center Carbon, Bogo City, Cebu Cebu 6045 SM City Cebu 2 Cebu Expansion Cebu Business Park, Lower Ground Floor, EWRB Butuan GBI SM Taytay Cebu City EWRB Calbayog Gaisano Casuntingan North Reclamation Area, Cebu City Montilla Blvd., Butuan City Manila East Road Irigon Bldg. Pajarito St., Calbayog City, M.L. Quezon Ave., Casuntingan, Dolores, Taytay, Rizal BQ Luitton Western Samar 6710 Mandaue City SM Seaside Cebu EWRB Cabadbaran Luitton Bldg., Gallares Street, 1024b, SM Seaside City Cebu, Garame St., Cabadbaran, Sogo Hotel Tagbilaran City EWRB F. Ramos Gaisano Country Mall SRP-Mambaling Rd, Cebu City Agusan del Norte Ground Floor, Sogo Corporate Office, V. Yap Bldg., 29 F. Ramos St., Ground Flr., Banilad, Cebu City 629 EDSA, Cubao, Quezon City Crimson Bay Hotel Cebu City 6000 EWRB Cagayan de Oro Seascape Resort Town, Sitio Dapdap, Gaisano Grand Mall Mactan MINDANAO Capistrano corner Mabini St. St. Clare’s Medical Center Lapu-Lapu City, Mactan Cebu EWRB Iloilo Brgy. Basak Agus Road, Cagayan de Oro City 1838 Dian Street, Brgy. Palanan, Bonifacio Drive infront of Metro Iloilo Lapu-lapu, Cebu Abreeza Corporate Center Makati City Crimson Hotel Boracay Water District, Iloilo City J.P. Laurel Avenue, EWRB Dapa Crimson Resort and SPA Boracay, Gaisano Grand Minglanilla Bajada, Davao City Mabini St., Brgy. 11 Poblacion St. Paul-Pasig Punta Bunga Cove, Brgy. Yapak, EWRB Maasin Minglanilla, Cebu City Dapa, Surigao del Norte St. Paul Road, Boracay Island, Malay, Aklan R. Kangleon St., Tunga-Tunga, Abreeza Mall Brgy. Ugong, Pasig City Maasin City, Southern Leyte 6600 Gaisano Metro Store Lapu-Lapu J.P. Laurel Avenue, Bajada, EWRB Davao Tagum EWRB-Carcar M.L. Quezon Highway, Pajo, Lanang, Davao City Magugpo East, Tagum City Super 8 Cogeo Ramos Bldg., P. Nellas St. EWRB Ormoc Lapu-lapu City, Cebu SPI Bldg., Manuel L. Quezon Ave., Poblacion III, Carcar City, Cebu Juan Luna St., Sabang Apo View Hotel EWRB Davao Uyangurin Brgy. San Roque, Antipolo, Rizal Ormoc City 6541 Gaisano SRP #150 J. Camus Street, Davao City Uyangurin Street, Ramon Magsaysay EWRB-Catarman South reclamation Project, Talisay City Avenue, Davao City The Palms Country Club Benpres Building, South Diversion EWRB Palawan Boracay Villa Lourdes 1410 Laguna Heights Drive, Road, Barangay Macagtas, National Highway, Brgy. San Pedro, Hotel Del Rio D’ Mall Station 2, Brgy. Balabag, EWRB Dipolog Filinvest City, Alabang, Catarman, Samar Puerto Princesa City, Palawan 5300 Hotel Del Rio – Iloilo – Boracay Island, Malay, Aklan 5608 General Luna Street corner Muntinlupa City 1781 M.H. Del Pilar St., Molo, Iloilo City Calibo Street, Zamboanga del Norte EWRB-Kabankalan EWRB Roxas Cagayan de Oro Liceo University Theatre Mall The Crossing, Guazon Street, Unit 2 CLER Grand Hotel J Center Mall RN Pelaez Blvd., Causwagan, EWRB GenSan Ortigas Ave., Greenhills, San Juan Brgy. 2, Kabankalan City, Brgy. Lawaan, Roxas City AS Fortuna St., Bakilid, Cagayan de Oro City Doors 2 & 3 Grace Commercial Bldg., Negros Occidental, 6111 Mandaue City, Cebu Jose Catolico Sr., Avenue, Gen. Santos City

106 EASTWEST BANK 2017 ANNUAL REPORT EASTWEST BANK 2017 ANNUAL REPORT 107

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