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Staff Guide to Fares and Ticketing from 1 March 2021

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Staff Guide to Fares and Ticketing from 1 March 2021 Appendices Staff Guide to Fares and Ticketing From 1 March 2021 Appendices For staff use only Appendices The Staff Guide to Fares and Tickets consists of three separate booklets plus appendices: Book 1: Fares and tickets Book 2: Types of tickets and ways to pay Book 3: Discount schemes and photocards Appendices: maps, tables of where to buy each ticket type, a full listing of Out of Station Interchanges and gate and validator codes Contents Page Where to buy tickets and get discounts set on an Oyster card 1 Oyster retailing at National Rail stations 9 Discount rates 1 6 Out of Station Interchanges 20 Gate and validator error codes 23 Contactless payment card glossary of terms 25 Contactless payment card compared with Oyster 26 Map – Travelling on National Rail with children aged 5 - 10 27 Map – Freedom Pass 28 Map - 60+ London Oyster photocard 29 Map – Veterans Oyster photocard 30 Map – River Bus Services Thames Clippers 31 Where to buy tickets Ticket Type Where? Notes Oyster Paper Get an Oyster card Get an Oyster card ✓ • Oyster Ticket Stops 1 For customers living in the UK – adults only • Ticket offices at 2 To apply for 5 - 10, 1 1 - 15 and 16+ Zip, Apprentice • London Overground stations and 18+ Student Oyster photocards • Some TfL Rail stations • Ticket machines at • Tube stations • London Overground stations • Most TfL Rail stations • Oyster online tfl.gov.uk/oyster1 • Customer services 0343 222 12341 • Oyster photocards online at tfl.gov.uk/ photocard2 • The Tramlink Shop (in Croydon) * • Visitor Centres ** Buy a Visitor Oyster card Get a Visitor Oyster ✓ • Visitor Shop at visitorshop.tfl.gov.uk Cannot be bought in London. card • Overseas travel agents Can be bought in advance from any of the online • VisitBritain online shops outlets listed opposite, plus on arrival at Gatwick, • Gatwick Airport (Concierge desk; National Express Stansted or on London-bound Eurostar trains. ticket desk • Stansted Airport • On board Eurostar trains to London • London Pass website - 1 - Where to buy tickets Ticket Type Where? Notes Oyster Paper Pay as you go ✓ Pay as you go credit • Oyster Ticket Stops 1 Oyster online and customer services for adult • Ticket offices at Oyster cards • London Overground stations 2 To top up 5 - 10, 11 - 15 and 16+ Zip, Apprentice • Some TfL Rail stations and 18+ Student Oyster photocards • Ticket machines at 3 Adult rate only. Photocards can’t be used with • Tube stations the app. • London Overground stations • most TfL Rail stations • selected DLR stations • most National Rail stations in London • Oyster online tfl.gov.uk/oyster1 • Customer services 0343 222 12341 • Oyster photocards online at tfl.gov.uk/ photocard2 • The Tramlink Shop (in Croydon) * • Visitor Centres ** • TfL Oyster app3 Set discount on an Oyster card (see Book 3 for National Railcard and Disabled Railcard discounts which can be set on an Oyster card) National Railcard ✓ • Oyster Ticket Stops • Ticket offices at • London Overground stations • Some TfL Rail stations • Ticket machines • at Tube stations (with staff assistance) • The Tramlink Shop (in Croydon) * • Visitor Centres (except Gatwick)** - 2 - Where to buy tickets Ticket Type Where? Notes Oyster Paper Set discount on an Oyster card Jobcentre Plus Travel ✓ • Oyster Ticket Stops Discount card, Bus & • Ticket machines at Tram Discount • at Tube stations (with staff assistance) photocard • The Tramlink Shop (in Croydon) * • Visitor Centres (except Gatwick)** Privilege Ticket ✓ • Ticket machines at Tube stations (with staff Authority Card (PTAC) assistance) Tube/DLR/London Overground/TfL Rail tickets and National Rail through tickets Paper single/return ✓ • Ticket offices at 1 Not all ticket machines sell the full range tickets for • London Overground stations Tube/DLR/London • Some TfL Rail stations Overground journeys • Ticket machines at1 • Tube stations • London Overground stations • some TfL Rail stations • some DLR stations Tube/DLR/London Overground/TfL Rail tickets and National Rail through tickets Paper single and ✓ • Ticket offices at 1 Not all ticket machines sell the full range return tickets for • London Overground stations National Rail through • Some TfL Rail stations journeys • National Rail stations • Ticket machines at1 • Tube stations • London Overground stations • some TfL Rail stations • some DLR stations • National Rail stations in London - 3 - Where to buy tickets Ticket Type Where? Notes Oyster Paper Group Travel Group Day Travelcard ✓ • Ticket offices at Adults and under-16 • London Overground stations No photocard required for under-16s. only • Some TfL Rail stations • Ticket machines at Tube stations • Visitor Centres (except Gatwick) ** • Visitor Shop at visitorshop.tfl.gov.uk Travelcards Day Travelcard ✓ • Ticket offices at 1 Not always the full range Adult, National Rail • London Overground stations Railcard and under-16 • Some TfL Rail stations only • National Rail stations1 • Ticket machines at • Tube stations • London Overground stations • Some TfL Rail stations • Some DLR stations • National Rail stations in London • The Tramlink Shop (in Croydon) * • Visitor Centres** - 4 - Where to buy tickets Ticket Type Where? Notes Oyster Paper Travelcards 7 Day or monthly ✓ • Oyster Ticket Stops 1 Oyster online and customer services only sell Travelcard • Ticket offices at adult rate • London Overground stations 2 To buy discounted Travelcards on 1 1 - 15 and 16+ • Some TfL Rail stations Zip, Apprentice and 18+ Student Oyster photocards • Ticket machines at 3 Adult rate only. Photocards can’t be used with • Tube stations the app. • London Overground stations • TfL Rail stations National Rail stations sell Travelcards as paper • Some DLR stations tickets or on an ITSO smartcard only • National Rail stations in London • Oyster online tfl.gov.uk/oyster1 • Customer services 0343 222 12341 • Oyster photocards online at tfl.gov.uk/photocard2 • The Tramlink Shop (in Croydon) * • Visitor Centres ** • TfL Oyster app3 1 3 monthly Travelcard ✓ • Ticket offices at Oyster online and customer services only sell adult rate • London Overground stations 2 To buy discounted Travelcards on 1 1 - 15 and 16+ • Some TfL Rail stations • Oyster online tfl.gov.uk/oyster1 Zip, Apprentice and 18+ Student Oyster • Customer services 0343 222 12341 photocards • Oyster photocards online at tfl.gov.uk/photocard2 • Visitor Centres (except Gatwick) ** National Rail stations sell Travelcards as paper tickets or on an ITSO smartcard only - 5 - Where to buy tickets Ticket Type Where? Notes Oyster Paper Travelcards 6 monthly Travelcard ✓ • Ticket offices at 1 Oyster online and customer services only sell Not Jobcentre Plus • London Overground stations adult rate • Some TfL Rail stations 2 To buy discounted Travelcards on 11 - 15 and 16+ • Oyster online tfl.gov.uk/oyster1 Zip, Apprentice and 18+ Student Oyster • Customer services 0343 222 12341 photocards • Oyster photocards online at tfl.gov.uk/ National Rail stations sell Travelcards as photocard2 paper tickets or on an ITSO smartcard only • Visitor Centres (except Gatwick) ** Odd period Travelcard ✓ • Ticket offices at 1 Oyster online and customer services only sell up to 3 months for • London Overground stations adult rate 2 Jobcentre Plus • Some TfL Rail stations To buy discounted Travelcards on 11 - 15 and 16+ • Oyster online tfl.gov.uk/oyster1 Zip, Apprentice and 18+ Student Oyster • Customer services 0343 222 12341 photocards • Oyster photocards online at tfl.gov.uk/photocard2 1 Oyster online and customer services only sell Annual Travelcard ✓ • Ticket offices at adult rate • London Overground stations Not Jobcentre Plus 2 To buy discounted Travelcards on 11 - 15 and 16+ • Some TfL Rail stations Zip, Apprentice and 18+ Student Oyster • Oyster online tfl.gov.uk/oyster1 photocards • Customer services 0343 222 12341 3 Adult rate only. Photocards can’t be used with • Oyster photocards online at tfl.gov.uk/ 2 the app. photocard2 • Visitor Centres (except Gatwick) ** National Rail stations sell Travelcards as paper • TfL Oyster app3 tickets or on an ITSO smartcard only - 6 - Where to buy tickets Ticket Type Where? Notes Oyster Paper Bus and tram tickets One Day Bus & Tram ✓ • Oyster Ticket Stops Issued on single use Oyster card. Pass Also available as paper tickets (see below) One Day Bus & Tram ✓ • Ticket offices at Also available on single use Oyster card (see above) Pass • London Overground stations • Some TfL Rail stations • Ticket machines at • Tube stations • London Overground stations • Some DLR stations • Visitor Centres (except Gatwick) ** 7 Day Bus & Tram Pass ✓ • Oyster Ticket Stops 1 Not all (passenger) types are available at all • Oyster online tfl.gov.uk/oyster machines. • Ticket machines at 2 Adult rate only. Photocards can’t be used with the • Tube stations1 app. • London Overground stations1 • Some DLR stations • The Tramlink Shop (in Croydon) * • Visitor Centres ** • TfL Oyster app2 - 7 - Where to buy tickets Ticket Type Where? Notes Oyster Paper Monthly Bus & Tram ✓ • Oyster Ticket Stops 1 Not all (passenger) types are available at all Pass • Oyster online tfl.gov.uk/oyster machines. • Ticket machines at 2 Adult rate only. Photocards can’t be used with the • Tube stations1 app • London Overground stations1 • Selected DLR stations • The Tramlink Shop (in Croydon) * • Visitor Centres ** • TfL Oyster app2 Annual Bus & Tram ✓ • Oyster online tfl.gov.uk/oyster 1 Adult rate only. Photocards can’t be used with the Pass • Customer services 0343 222 1234 app Adult, 18+ Student • Visitor Centres (except Gatwick) and 16+ • TfL Oyster
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