Student Guide

Student Guide 2019/20 Ceud mìle fàilte, a hundred thousand welcomes - Gaelic Welcome from the Director of Student Life I would like to warmly welcome you to Robert Gordon University. If this is your first visit to Aberdeen, welcome to the city, we are thrilled that you will be joining our community. If you are a returning student, welcome back!

The transition to university is exciting and fun but can sometimes be daunting. As a new student, you are bound to have questions; this welcome guide is designed to help uncover the answers to those questions and provide you with information about the resources and services here at RGU. Remember you will not be alone in the challenges you face. We know many of your peers will be feeling exactly the same way and have people here to give you the confidence to get the most out of your time at RGU and really enjoy the University experience by engaging in all we have to offer on campus.

We are here to help you orient yourself through University and your time in Aberdeen, supporting your academic accomplishments and wider wellbeing. Whether you need some help with your accommodation, need advice around a specific personal challenge you might be facing, you want to get more active, or seek guidance from our Employability and Professional Enrichment Hub, there are a variety of teams sharing a common goal to provide advice and support to help you make the best decisions for yourself, for now and for your future.

I hope you thrive in your studies and achieve your goals whilst having a great time.

Enjoy yourselves.

Filippo Antoniazzi Director of Student Life Contents

3 Cultural Issues, Equality & Diversity

Every country will have cultural difference and its Queueing own customs, which is one of the advantages of Queueing is part of UK culture. It is considered travel – it allows you to experience other cultures rude and disrespectful to attempt to move before and conventions and broadens your worldview. someone else in the queue. Take your place at the back of the queue, whether it is in a supermarket, Culture shock is normal, which can be made worse at a bank, waiting for entry to a concert or event, by being away from your family (often for the or even a coffee shop or the Student Help Point on first time), different food, weather and language. campus. In some exceptional circumstances, you However these feelings will be temporary and within may invite someone to go ahead of you in a queue; a short period you will get used to the ‘host’ culture, this may include times when a member of the public and will appreciate the opportunity it gives you may clearly need assistance more urgently than to learn about another country. Employers look you, or for example when you see ambulance or favourably on travel (work or study abroad) on a CV. police staff in uniform who may be called away on business before they reach the head of the queue. Suggestions to avoid or reduce the culture shock: Tipping • Find a shop that supplies your home food It is normal practice to tip service staff (waiting (please refer to Section 3 of this guide, Food staff in a restaurant; hairdresser; taxi driver) and general shopping in Aberdeen). Aberdeen where you have been happy with their service has a wide variety of international food stores delivery. However, it is not compulsory. 10+% is a and restaurants. Ask for advice on where to normal amount to tip. go from our student ambassadors or ResLife team if you are staying in halls. Timekeeping In the UK it is important to be on time for • Find out about societies and sports clubs, meetings and appointments, and in fact to which will give you a good opportunity to arrive 5 to 10 minutes before the appointed meet new people. time. If you may be late, please phone or email in advance. It is considered bad manners to • Make friends with British students which arrive late with no notification. will help you improve your language skills and learn about your new culture. Please Gender remember the words ‘’please or thank you’’ Men and women are equal in the UK; there is no because it’s very important to request or talk profession which is exclusively for one gender. politely in British culture.

• Make friends with international students in In the UK, all personnel you encounter should be RGU, because this will help you learn about treated with respect and dignity; this includes even more cultures. service staff, checkout operators, bus drivers and anyone else who offers you a service or who • Attend trips and events (refer to www. you interact with. facebook.com/rgureslife and www.rguunion. co.uk). Scotland enjoys beautiful countryside Smoking with many interesting historical sites, please do It is illegal to smoke within enclosed public take the time to get to know your host country. spaces in the UK. In restaurants/bars, there will be designated smoking points outside. • Partake in sports and exercise (check out student On campus, you will find outside shelters in membership at RGU:Sport) or walk around the designated smoking places. RGU campus and Aberdeen city centre.

• Academic standards or regulations might be different from your education system. We recommend attending a class run by, or booking a one to one appointment with, our Study Skills team (see page ?? for more information).

4 Boundaries and Consent What consent does NOT look like: The Robert Gordon University is committed • Assuming that dressing sexy, flirting, to promoting and providing a safe and accepting a ride, accepting a drink etc. is in respectful environment for every member of any way consenting to anything more. its community, by challenging harassment and abuse. Sexual violence is a serious issue which • Saying yes (or saying nothing) while under the everyone needs to know about and understand. influence of drugs or alcohol. We all have a role to play in advocating and • Saying yes or giving in to something because promoting a safe environment. you feel too pressured or too afraid to say no.

What Does Consent Mean? Here are some red flags that indicate your People typically talk about consent in the context partner doesn’t respect consent: of some kind of sexual or physical activity with a partner. In a healthy relationship, both (or all) • They pressure or guilt you into doing things partners are able to openly talk about and agree you may not want to do. on what kind of activity they want to engage in. • They make you feel like you “owe” them — You may have heard the phrase “no means no.” because you’re dating, or they gave you a That’s totally true, but it doesn’t really provide a gift, etc. complete picture of consent because it puts the • They react negatively (with sadness, anger or responsibility on one person to resist or accept resentment) if you say “no” to something, or an activity. It also makes consent about what don’t immediately consent. someone doesn’t want to do, instead of being about openly expressing what they do want to do. • They ignore your wishes and don’t pay attention to nonverbal cues that could show you’re not Well, How Does It Work? consenting (eg pulling/pushing away). Some people are worried that talking about or getting consent will be awkward or that Get Consent Every Time it will “ruin the mood,” which is far from true. In a healthy relationship, it’s important to discuss If anything, the mood is much more positive and respect each other’s boundaries on an when both partners feel safe and can freely ongoing basis. It’s not okay to assume that once communicate about what they want. someone consents to an activity, it means they Here are some suggestions of things to say: are consenting to it anytime in the future as well. • Are you comfortable? A person can decide to stop an activity at any time, even if they agreed to it earlier. Above all, • Is this okay? everyone has a right to their own body and to • Do you want to slow down? feel comfortable with how they use it.

• Do you want to go any further? Setting Boundaries To have the healthiest relationship, both partners What consent looks like: should know each other’s wants, goals, fears • Communicating every step of the way. and limits. You should feel comfortable honestly • Respecting that when they don’t say “no,” communicating your needs to your partner it doesn’t mean “yes.” Consent is a clear without being afraid of what they might do in and enthusiastic yes! If someone seems response. If your partner tells you that your needs unsure, stays silent, doesn’t respond, or says are stupid, gets angry with you or goes against “Maybe…” then they aren’t saying “yes.” what you’re comfortable with, then your partner is not showing you the respect you deserve. • Breaking away from gender “rules.” Girls are not the only ones who might want to take it Talking about your boundaries with your partner is slow. Also, it’s not a guy’s job to initiate the a great way to make sure that each person’s needs action (or anything else, really). are being met and you feel safe in your relationship.

Why not check out this YouTube video: www.youtube.com/watch?v=fGoWLWS4-kU

5 Food & General Shopping

Aberdeen City has a wide and multi-cultural 24 Hour Shops society with residents from all over the world. This ASDA Garthdee is reflected in the wide variety of food available TESCO Danestone including: Halal, Chinese, African and Asian cuisine. Sunny’s Best-One Market Street L&M Stores Hutcheon Street

Our food shopping tips are below: Halal Food - Supermarkets

1. If possible avoid shopping at the end Rice n Spice of the week (Thursday, Friday) and 175 King Street the weekends (Saturday, Sunday), as Aberdeen AB24 5AE during these times supermarkets can 01224 638087 be very busy and may not have so many discounted items on offer. Fair Deal Super Store 14 St Machar Road 2. Some supermarkets, for example Aberdeen AB24 2UU ASDA and Morrisons, offer discounted 01224 480111 items at the beginning of the week (in particular on Mondays). You may find Asda Bridge of Dee Superstore discounts on many fresh items such as Garthdee Road vegetables, fruits and meats. Aberdeen AB10 7QA 3. Major supermarkets provide home 01224 319919 delivery services including Tesco, ASDA, Sainsbury’s. For a minimum spend New Spice of Asia (usually around £25) and small delivery 54 John Street charge, shopping can be delivered to Aberdeen AB25 1LL your door. This is excellent for bulk 01224 645654 buying and sharing Aberdeen also offers a wide range of restaurants that reflect our cosmopolitan culture.

There are many different food shops in We recommend this link to check restaurant Aberdeen catering for diverse needs. feedback: www.tripadvisor.co.uk/Restaurants- International Food g186487-Aberdeen_Aberdeenshire_Scotland.html. All major supermarkets can be found nearby. As a tip – you can buy all your essentials, from toiletries, Halal Restaurants kitchenware, cleaning products and clothes, in the Lahore Karahi larger supermarkets at low prices. 145 King Street Aberdeen AB24 5AE 01224 647295 Rice n Spice lahorekarahiaberdeen.co.uk 175 King Street Aberdeen AB24 5AE Nargile Mezeriye 01224 638087 77-79 Skene Street Aberdeen AB10 1QD 01224 636093 Rice n Spice 2 nargilerestaurant.co.uk/ 182-184 King Street AB24 5BH 01224 638087 Blue Moon Oriental Supermarket (particularly chinese food) 11 Holburn Street Aberdeen AB10 6BS Matthews Foods Ltd Aberdeen 01224 589977 136-138 Causewayend AB25 3TN www.bluemoonaberdeen.com/ 01224 636060 Chinese Restaurants New Spice of Asia Manchurian 54 John Street 136 CausewayendAberdeen AB25 3TN Aberdeen AB25 1LL 01224 645222 01224 645654 www.themanchurian.co.uk/

6 Catering Religion Our restaurants offer the following options: Halal: Halal meat is available in catering outlets on campus, please ask your server for Meet Our Chaplain daily menu options. Isaac Poobalan Prayer Room We have a dedicated prayer facility for members Chaplain of the RGU Community at Kaim Cottage.

Kaim Cottage is located between the Aberdeen Business School and the Garthdee House Annexe Building.

Religious Societies

Christian Union [email protected] www.facebook.com/rgucu @RGUCU www.rgucu.com

Islamic Society [email protected] www.facebook.com/RGUISOC

The service aims to: An Introduction to Religion in Aberdeen

• provide a listening ear for students and staff Churches and Religious Centres in Aberdeen

• work with others in Student Services, offering Aberdeen is a cosmopolitan city and this is confidential support reflected in the diversity of faith communities.

• visit staff or students in hospital if requested Christianity • assist people with life event, conducting Presbytery of Aberdeen - Church of Scotland Baptism, Wedding or Funeral www.aberdeenpresbytery.org.uk

• provide links with local churches of various Diocese of Aberdeen - Roman Catholic denominations www.rcda.scot

• offer information to people of different faiths Diocese of Aberdeen and Orkney - Anglican about local contacts in Aberdeen www.scotland.anglican.org/who-we-are/ • Work with the local community to advance organisation/bishops-and-their-dioceses/ mutual benefits diocese-of-aberdeen-orkney/

In addition the chaplain participates in the wider life Baha’i of the University, officiating at events such as There is a very small Baha’i group in Aberdeen, Graduation Ceremonies and the annual RGU its members are from different backgrounds and Christmas Carol Service, and Remembrance many different countries. Day service.

The Chaplain is on the campus on most Wednesday and Fridays. He can be reached on 01224 640119, or for more urgent assistance on 07958 509686.

7 Buddhism The Aberdeen Buddhist Group is an independent local Buddhist group, run by its members. It exists to help people practise Buddhism in Aberdeen, meeting every Wednesday in the city. aberdeenbuddhistgroup.org.uk/meetings/

Hinduism The Aberdeen Hindu Association is a trust set up by a group of dedicated volunteers in the North East of Scotland. It aims to promoting the Hindu religion, traditions and culture, together with supporting the Hindu community. www.aberdeentemple.org.uk

Islam There is an active Muslim community in Aberdeen and the International Team has good contact with some community leaders at the Mosque. Facilities are made available for Muslim prayer at our prayer facility at Kaim Cottage in Garthdee. www.aberdeenmosque.org

Judaism There is a small orthodox synagogue in Aberdeen with a very diverse and friendly congregation. It holds services and social events throughout the year. www.facebook.com/asjccsocial/

Quaker There is an active Quaker community in Aberdeen. The Meeting House itself was purpose built in 1903 and is of architectural interest. It is the only purpose-built Quaker Meeting House in Scotland that is still in use. www.quakerscotland.org/aberdeen Maps

Campus Map with Student Support Locations The Gatehouse Design & Print Agency Treehouse Treehouse Early Care & Education Centre 3 West Lodge

Entrance Entrance AUCHINYELL ROAD AUCHINYELL Gray’s School Of Art RGU Sport Clubs 01224 263665 rguunion.co.uk/getinvolved/sport RGU:Union 01224 262266 www.rguunion.co.uk/contact IT Help Desk 01224 262777 [email protected] Square Square Tower Garthdee Garthdee House Garthdee House Annexe

Aberdeen City Centre 2.5 Miles Garthdee Retail Park 0.7 Miles Central Central Services Building Round Round Tower Oil & Gas Institute East East Lodge Student Finance 01224 262664 Contact online at askme.rgu.ac.uk Assistance Financial 01224 262127 / 262126 Contact online at askme.rgu.ac.uk Drop-In Mon, Wed, Fri, 10am - 1pm Chaplaincy on campus most Wednesdays and Fridays 01224 640119 [email protected] Sport RGU 01224 263666 [email protected] Kaim Cottage Multi-faith Facility Kaim House Aberdeen School Business ENTRANCE 2 Inclusion Centre Inclusion 01224 262103 [email protected] Centre Wellbeing and Counselling 01224 262120 Contact online at askme.rgu.ac.uk Immigration and Visa Support 262020 01224 Contact online at askme.rgu.ac.uk Skills Study 01224 263089 Contact online at askme.rgu.ac.uk ResLife RGU Wellbeing Support and Engagement Opportunities 01224 262141 / 262019 [email protected] School The Law School Cultural Business Cultural Aberdeen Business RGU Union School of Creative and RGU Sport ICRGU ICRGU International College The Ishbel GordonBuilding HELP POINT STUDENT Student Student Central & Employability Hub & Midwifery & Social Sciences School of Applied School of Nursing Library The Graduate School Contact Numbers Ask a question at www.rgu.ac.uk/askme Student Help Point Open 9am until 4:30pm Mon-Wed, Fri and from 10am until 4:30pm on Thurs 263660 01224 [email protected] Team Careers Employability and Professional Hub Enrichment 01224 262110 Contact online at askme.rgu.ac.uk Study Abroad Employability and Professional Hub Enrichment 01224 262160 / 263172 Contact online at askme.rgu.ac.uk School of Health Sciences ENTRANCE 1 Garthdee Medical Practice The Sir Ian BuildingWood East) (Riverside Garthdee Medical Practice Car Park Life Sciences Life & Built Environment School of Computing The Scott Sutherland School of Pharmacy & School of Engineering School of Architecture Science & Digital Media RIVER DEE Ishbel Gordon Building – Level 3

Study Skills Study Employability and Professional Hub Enrichment Inclusion Centre Counselling ResLife Point Help Student Immigration and Visa Support drop-in Assistance Financial Kaim Cottage Prayer room and Chaplain RGU:SportBuilding Sport RGU:Union Aberdeen Business School IT Helpdesk GARTHDEE ROAD GARTHDEE

Garthdee Area Map HOLBURN STREET HOLBURN BOOTS CURRYS PC WORLD

NORTH ANDERSON DRIVE B&Q

ASDA HOURS) (24 GARTHDEE ROAD GARTHDEE

SAINSBURY’S PITMEDDEN CRES PITMEDDEN

PITMEDDEN TERRACE

MONTROSE DRIVE MONTROSE

CRAIGIEVAR CRES CRAIGIEVAR RIVER DEE RIVER

PITMEDDEN ROAD

KAIMHILL ROAD NISA STORE/ POST OFFICE GARTHDEEROAD INCHGARTH COMMUNITY CENTRE

GARTHDEE CENTRE MEDICAL ABOYNE PLACE ABOYNE

GARTHDEE DRIVE

RAMSAY GARDENS RAMSAY

INCHBRAE DRIVE INCHBRAE RGU CAMPUS

AUCHINYELL ROAD AUCHINYELL

GAITSIDE DRIVE GAITSIDE GARTHDEE ROAD GARTHDEE GAITSIDE STORES

10 Woolmanhill Flats and Area

KING STREET

MORRISONS GUILD STREET GUILD

WEST NORTH STREET LITTLEJOHN ST LITTLEJOHN ST. NICHOLASST. CENTRE POST OFFICE (INSIDE WH SMITH)

GALLOWGATE UNION STREET UNION SAVERS HEALTH SAVERS & BEAUTY BOOKS AND BEANS

HARRIET STREET CAFÉ CREDO

SCHOOLHILL BELMONT STREET

ST ANDREW STREET ANDREW ST

SPRING GARDEN SPRING GERRARD STREET GERRARD NEW SPICE OF ASIA ART GALLERY SAINSBURY’S

UNION TERRACE UNION TERRACE GARDENS

GEORGE STREET CENTRAL LIBRARY WOOLMANHILL FLATS DENBURN MEDICALDENBURN PRACTICE BONOBO CAFE VEGAN

L&M STORES HOURS) (24 SUMMER STREET SUMMER

ANN STREET STEET BAKER HUTCHEON STREET HUTCHEON

HOLLAND ST ROSEMOUNT VIADUCT SKENE STREET SKENE

SKENE SQUARE

ROSE STREET

BERRYDEN ROAD

MOUNT STREET RICHMOND STREET ROSEMOUNT PLACE ROSEMOUNT

RICHMOND TERRACE

VIEW TERRACE

ESSLEMONT AVENUE

11 City Centre

ABERDEEN CITY COUNCIL MARISCHAL COLLEGE BUILDING

WOOLMANHILL

BLACKFRIARS STREET KING STREET

BON ACCORD DENBURN ROAD

HARRIET STREET CENTRE BROAD STREET ART GALLERY UPPERKIRKGATE

QUEEN STREET QUEEN STREET POLICE STATION ST NICHOLAS CENTRE POST OFFICE SCHOOLHILL (INSIDE WH SMITH) ROSEMOUNT VIADUCT TOURIST

BELMONT STREET INFORMATION SKENE STREET BOOKS MARISCHAL STREET UNION TERRACE GARDENS UNION TERRACE AND BEANS CITIZENS ADVICE SKENE TERRACE BUREAU NORTH SILVER STREET FIRST TRAVEL CENTRE MARKET STREET

12 UNION STREET

CRIMON PLACE

REGENT QUAY

SUNNY’S BEST-ONE (24 HOURS)

HUNTLY STREET

TRINITY CENTRE

BRIDGE STREET CHAPEL STREET

GUILD STREET

UNION STREET

JOB CENTRE UNION ROW PLUS MARKET STREET

GORDON STREET

POST OFFICE DEE STREET TRAIN STATION 408 UNION ST CROWN STREET UNION SQUARE

LANGSTANE PLACE

BON ACCORD LANE Catering in RGU Campus

Brief summary of service: RGU: Sport Café Catering services across campus including Fresh Off the Chopping Board is a great new Coffee Bars, Concept Food Offers and High concept at the university providing fresh and Street Franchise Brands healthy meals all day long, we are open 7 days a week at RGU: Sport Café. Here our food offer has Full Range of Services to Students also been awarded the healthyliving award PLUS At Robert Gordon University eating and drinking which means you are ensured of an altogether is a large part of your university experience. healthier experience; we have Starbucks coffee to complement the offer. Our goal is to make each visit to one of our outlets the best it can be by providing good nutritious Aberdeen Business School food in a relaxed atmosphere; we also strive to Superbox – World food at its best, freshly cooked achieve great customer service each day. meals in a self-help buffet style offer, lots to choose from just how you like it. We have a salad Browse our website www.eatrgu.co.uk: you’ll get bar you can add to your boxed meal and there is a flavour of the different food concepts we offer. freshly baked pizza on offer too. Look out for Costa, Starbucks, Subway, Jamie’s Deli and the EatRGU outlets. Costa – Traditional costa coffee with grab and go snacks and bakery. Our Offers across campus include - Subway – Our fully franchised Subway Store is Sir Ian Wood Building the ideal location if you fancy a Sub from the Eros – Is a fair trade coffee bar serving hot popular high street concept; the team will make breakfast, light lunches, grab and go sandwiches you very welcome. and salads along with retail and bakery. Garthdee House Annexe Jamie’s Deli – The deli is all about taking grab ‘n’ Basement Café – serving costa coffee, hot go food to the next level, made with fresh and breakfasts, world food concept lunches, properly sourced UK approved ingredients. Our healthy snacks, grab and go sandwiches & deli is the first ever Jamie Oliver food concept salads and bakery. within the university sector. Fresh off the Chopping Board – our second on Costa Store – Our store is a fully franchised high campus serving healthy deli style salads and street coffee offer, full of grab and go breakfast wraps, an altogether healthier option. and lunch offers and lots of freshly baked cakes to go along with our high standard of Grays School of Art professionally barista prepared beverages. Grays Canteen – hot breakfasts, fruit and yoghurt bar, traditional and world food concept lunches Ishbel Gordon Building including a full vegan and vegetarian food offer. Food Hall – On level one our food hall is full of traditional and concept food offers including 53.3 Degrees North Coffee Bar is a fair trade new hot breakfasts, fruit bar, selection of world food coffee offer, proving very popular and gives a full concepts including Chinese, Mexican, American environmental friendly style coffee destination, Diner and many more. For a well-balanced and including grab and go snacks and bakery. tasty meal the food hall is the place to visit.

Costa – Traditional costa coffee with grab and go snacks and bakery.

13 Healthy Eating We have a healthy eating mission on campus. Look out for promotional activities around our Healthy4Life campaign by finding our logos on menus and snacks. We also work with the healthyliving award.

The healthyliving award is a national award for the food service sector in Scotland. Eating out plays an important and increasing part in people’s lives and what people are looking for is good healthy food; we hold this award across our outlets on campus including the PLUS award in RGU: Sport Café, Fresh off the Chopping Board.

Food Allergies, Intolerances and Dietary Requirements Before you select your food and drinks please speak to our staff if you have a food allergy, intolerance or dietary requirement. We will be able to give you advice on which foods you will be able to consume safely on campus, this includes meals prepared suitable for Halal requirements.

FAQs 1. How do I give feedback? There are a number of ways to give feedback. VOC is an online way to feedback by visiting www.yourdiningvoice.com, or visit the EatRGU website www.eatrgu.co.uk and give feedback on the comments page. Alternatively ask for the manager in any location and they will be happy to chat over feedback you want to give us.

2. How do I find out about food suitable to my allergies? Our policy is for our customers to ask their servers at the time of purchase, our teams are trained to give concise information on ingredients in each dish served on campus.

3. How do I find out about promotions and where to eat? Visit and join our social media sites @EatRGU on facebook, twitter and instagram where we publish everything going on in catering on campus

Online: www.eatrgu.co.uk

Facebook: EatRGU

Twitter: EatRGU

Instagram: EatRGU RGU SPORT

RGU SPORT provides gym, swim and group exercise Placement classes to staff, students and the local community. We have on site personal trainers who offer student deals to make sure you get the best out of your We have 3 gyms, a 25m swimming pool, 3 exercise workout and help you meet your fitness goals. studios, a multi-sports hall and climbing facilities. Many of the university student sports teams and clubs train in our facility. Staff Services to Distance Learners Head of Sport Discounted membership available from £27 a month Senior Sport Development Officer direct debit. Links with NESCOL for 2:2 course. Sport and Physical Activity Development Officer FAQs Sports Assistants Q. What is included in my membership? Ad hoc Sports Assistant A. Our memberships are three tier, unlimited gym, gym and classes.

Full Range of Services to Students Q. Can I cancel my membership if I go home for Student memberships are heavily discounted Summer? from just £14 per month. Flexible membership A. Yes, we do not have a cancellation fee. One options available to suit all: final payment will be taken and access will be granted until the end of the following month. Semester Q. What are the off peak and peak times? Annual A.Off-peak Mon-Fri 6am-4pm, all day Sat and Sun Direct Debit Peak Mon-Fri 4pm-10pm

Q. Is there a personal trainer available? A. We have a personal trainer partnership with Top Tips The Fit Room who are available at RGU SPORT Join RGU SPORT at the start Staff Advice of term and benefit from Joining RGU Sport is a great way to relax, socialise unlimited use of the gym, and make your time at university enjoyable. swimming pool and exercise classes. Physical Activity can Email: [email protected] be a great stress reliever, Tel: 01224 263666 motivator and a great break Online: rgusport.co.uk away from studies. Instagram rgusport

Facebook rgusport

Twitter @rgusport

Opening Times

Monday- Friday 6am- 10pm Saturday- Sunday 9am- 7pm

15 16 Travel from Aberdeen City

BY BUS FROM THE TRAIN STATION Which Bus? First Aberdeen numbers 1, 1A and 2 operate From the railway station, you can choose either between the city centre and the Garthdee campus.. taxi or bus to get to the Garthdee Campus. firstgroup.com/aberdeen A taxi will take approximately 15-20 minutes twitter.com/firstaberdeen and will cost around £15. There should be taxis facebook.com/firstaberdeen waiting at the train station.

When is the Bus Coming? Taxi Companies At peak times in term time, 1 and 2 travel every Rainbow 01224 878787 four minutes or less. There are timetables available at every bus stop, but for more ComCabs 01224 353535 accurate times when on the move, you can download the First Bus App. Bus timetables are First bus stops are available on Union Street, available at firstgroup.com/aberdeen, or by so you need to exit the station and proceed scanning the QR code below through the Trinity Mall. The 1, 1A and 2 First buses will take you to Garthdee and will cost around £3.

FROM You can also check the following link for up to ABERDEEN AIRPORT the minute bus times realtimebus.com

Airport taxis will be waiting outside the airport, and the fare to Garthdee campus will be approximately £30. There is a regular bus BY FOOT, BICYCLE service Jet 727 which takes you to the city OR CAR centre and a ticket costs £3.50. From the city centre (Union Street) you can find the First Bus stop for buses 1 and 2. Information on how to walk, cycle or drive to Garthdee Campus is available at: www.rgu. ac.uk/contact-us/transport-information

The best way to cycle to Garthdee is along the old Deeside Railway Line. www.cyclegrampian. co.uk/trail/deeside.html

The Walkit website gives a useful guide to getting from A to B by foot. walkit.com/cities/aberdeen/

17 18 Bus Services in RGU and Aberdeen

First Aberdeen numbers 1, 1A and 2 operate between the city centre and the Garthdee campus. The journey takes around 20 to 25 minutes. www.firstgroup.com/aberdeen twitter.com/firstaberdeen facebook.com/firstaberdeen

The 1 and 1A come through the campus, stopping at the Ishbel Gordon Building. The number 2 stops outside the campus on Garthdee Road.

Ticket Type Validity Period mTicket Travel Shop On Bus (with valid student card)

Academic Year 1st September - 30th £338 £364 n/a June

Term 1 1st September - 31st £192 £208 n/a January (153 days)

Term 2 & 3 31st January - 30th £161 £176 n/a June (151 days)

Month Calendar Month £54 £57 n/a

5 Single All journeys need to be £11 n/a n/a Journeys used within 1 year

Week 7 days £15.50 n/a £16

Day Until end of service £3.70 n/a £3.80 on the day activated

Where Can I Buy Tickets? When purchasing your first pass via the Travel Academic Year (September to June); Term 1 Shop or Deeview Student Store please also bring a and Term 2&3; and month can be purchased at: passport sized photo when purchasing your ticket. You can also buy all the above tickets and also 5 First Travel Centre, 47 Union Street, Aberdeen Single Journeys; Week - 7 days; Day tickets using Mon to Fri 9am to 5:30pm the mTickets App on your phone. Sat 9am to 4:30pm A week pass, a single adult fare or a student All of the above tickets, excepting the annual day pass can be purchased from the bus driver. ticket, can also be purchased at: Please note that First Bus do not give change – you will need to have coins. However, they Deeview Student Store (Union Way, RGU:Sport) now accept all forms of contactless payment, Mon to Fri 08:45am to 4pm including Android Pay and Apple Pay.

19 Late Night Buses Late night services operate on five routes.

The bus to Garthdee is the N20. You can catch service N20 every 60 mins (every 30 mins during University term time) from Aberdeen City Centre.

The first bus from the city centre is at 00:45 and the last bus is at 03:45.

The bus stops at the following locations: • St Andrews Cathedral on King Street • First Travel Centre on Union Street • Opposite Espionage Club on Union Street • Opposite Starbucks on Union Street • Topolabamba on Union Street • Opposite Josie’s Tapas Restaurant on Holburn Street

Find out more at: www.firstgroup.com/aberdeen/ routes-and-maps/night-services

Getting to the Hospital (Aberdeen Royal Infirmary – ARI) Service 3/3G (Mastrick – Cove) goes directly to the front door of the hospital.

Mon – Fri: Every 10 mins throughout the day (increases to up to 30 mins in the evening)

Sat: Every 12 mins peak / up to every 30 mins off peak

Sun: Every 30 mins

Catch Service 3 in Aberdeen City Centre on: Guild Street Bridge Street Union Terrace

Live Bus Times Search for local bus stops and live departure times here: www.firstgroup.com/aberdeen/plan- journey/next-bus

Travel Outwith Aberdeen City Stagecoach Bluebird operates bus services within Aberdeenshire. All bus routes commence at Union Square’s bus station.

Popular towns in Aberdeenshire are: Banchory bus number 201, 202 Ballater / Braemar (stunning scenery) bus number 201 Ellon bus number 60, 61, 67, 68 Balmedie (access to beach) bus number 54, 63 Stonehaven bus number 7

Please note that country buses run considerably less frequently than city services. Please check timetables before travel. www.stagecoachbus.com/timetables Schooling/Nursery for your Children

Treehouse Nursery Based at the Garthdee Campus near Grays School of Art, the Treehouse Early Care Centre is a purpose-built facility that provides high quality care and education for children ranging from 3 months to 5 years.

Open Monday to Friday, 7.30am - 6pm, the centre is staffed by high quality professionals to support your child’s learning, physical development and emotional wellbeing. Our day to day curriculum programme supports your child’s skills and self esteem interests to encourage learning.

If you would like further information about the Treehouse nursery please phone 01224 861840 or email [email protected]

Other Nurseries Nurseries usually cater for children from 3 months to 5 years. There are a variety of nurseries and many childminders in Aberdeen City.

Guidance on finding a nursery or childminder is delivered by the Family Information Service. They can also advise on additional support needs, schools and services for young adults. www.aberdeencity.gov.uk/fis

Schools It is UK law for a child to receive a full-time education that meets their needs. You can send your child to school or educate them yourself. By law, children must get an education between the school term after their 5th birthday and the last Friday in June in the school year they turn 16. However, children can voluntarily stay on in school after age 16 by completing 5th and 6th years.

More information at www.gov.uk Primary schools are from 4/5 years and secondary are from 12 years onwards. You can find your local school here: www. aberdeencity.gov.uk/services/education-and- childcare/find-school

You can apply online for a school place here: www.aberdeencity.gov.uk/services/education- and-childcare/apply-school-place As an enrolled student at RGU, you are automatically a member of RGU:Union. The Union is run by a team of students, consisting of full-time Presidents and part-time Vice Presidents. Our job is to be your voice, and to represent you in a range of different areas. There are many ways that you can make a change at RGU, or share your concerns, whether through class reps, equality officers, school officers, campaigns or even as President.

As well as that, we also offer you a huge amount of opportunities including sports clubs, charity fundraising, volunteering, student media and societies covering academic subjects, hobbies, cultural interests and faiths. We are also here to support you by providing advice and support, through services such as RGU:Nightline or a range of welfare campaigns. We want your student life to be as fun as possible, so we run events throughout the year, from welcoming you in Freshers Week, to various awards balls, to saying goodbye at Graduation Ball. There is no shortage of ways to get involved at RGU, so make sure you speak to us and find something you are passionate about. Even if there isn’t something that interests you, why not start it up yourself? The possibilities are endless, as are the benefits, from CV building, to skills development, to making new friends, you are guaranteed to have an incredible amount of fun!

If you want to know more about RGU:Union, or sign up for any of our opportunities, then drop by our offices on Union Way (the lower level of the RGU:Sport building) or get in touch with us by the following means: [email protected] 01224 26 2266 rguunion.co.uk facebook.co.uk/rguunion @rguunion

22 Pay for your first licence by Direct Debit in six months, at around £25.75 a month. Then pay TV Licence for the next one in monthly instalments of around £12.87.

Who needs a Licence? Quarterly from £39.87, Make four Direct Debit You need to be covered by a TV Licence to payments throughout the year. If you pay watch or record programmes as they’re being this way, each payment will include a £1.25 shown on TV or live on an online TV service premium. download or watch BBC programmes on iPlayer.

Weekly, fortnightly or monthly from £6 This applies to any provider you use and any A TV Licence payment card gives you the device, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box flexibility to pay for your licence weekly and or DVD/VHS recorder. fortnightly, or monthly. Once it is set up you can pay online, at any PayPoint, by phone or Cost of Licence by text. A TV Licence costs £154.50 a year. More Information and Options to Pay Online: You can pay this in one instalment, or you can www.tvlicensing.co.uk/pay-for-your-tv- spread the cost by a Direct Debit option. You can licence/ways-to-pay buy and manage your licence online. If you don’t need your licence for a full 12 months, you can What happens if you don’t get a TV Licence? apply for a refund. If you don’t have a TV Licence, enforcement officers can be authorised to visit your Living in Shared Accommodation property. If they find you have been watching or recording live TV programmes Student Halls on any channel or device, or downloading A halls communal licence won’t cover your own or watching BBC programmes on iPlayer, personal TV or device in your bedroom. without being covered by a licence, you could face prosecution. The maximum penalty Private Flat Tenancy is a £1,000 fine plus any legal costs and/or If you have a separate tenancy agreement for compensation you may be ordered to pay. your room, you’ll need your own TV Licence too.

If you have a joint tenancy agreement for an entire house or flat, you’ll probably need one licence to cover the whole property, however there are circumstances where you will need separate licences.

More information: www.tvlicensing.co.uk/check- if-you-need-one/for-your-home/tenants-and- lodgers-aud2

Single Tenancy / Family If there is a single lease for a single occupant or family, no matter how many people you live with, you only need one licence, which will cover any device, service or provider you use.

How to Purchase There are various payment options:

Make one payment every 12 months £154.50

Pay by Direct Debit Monthly from £12.87

23 Council Tax

Council Tax is a UK household tax collected by the Services to International Students local authority (e.g. Aberdeen City Council) to help International Students and their families can pay the following local authority running costs: apply for Council Tax discounts and exemptions • Road upkeep in the same way as home students.

• Bin collection FAQs • Libraries When does my Council Tax exemption start? Student Property Exemption is generally • Schools applied from the commencement of the • Community centres course. This is most often the official start of the academic session. Please refer to the Academic Should I pay Council Tax? Calendar for information on official start dates: Students who are studying on a full time course are www.rgu.ac.uk/academic-calendar. normally exempt from paying Council Tax.

This exemption is not automatic, you have to When does my Council Tax exemption end – apply for it. when I finish my course or when I graduate? Council Tax exemption ceases when a student Further information and details on how to apply for is no longer studying on an active full time exemption are available on your local Council website: basis. This usually refers to the official course end date, not the Graduation date. Aberdeen City Council: www.aberdeencity.gov.uk/services/council-tax/ Top Tips discounts-and-exemptions/student-exemption Council Tax regulations are complicated. If your personal circumstances do not fit these Aberdeenshire Council: rules we would recommend that you should www.aberdeenshire.gov.uk/council-tax/ contact the appropriate Council direct. exemption-or-discount/occupied-by-students/

More information: Tel: 01224 262205 (Student Records team)

Online: Ask Me Web www3.rgu.ac.uk/student-life/student-advice-and- support/money-matters/council-tax

Browse our ‘Council Tax Eligibility’ FAQs in Ask Me: askme.rgu.ac.uk

Student Records provides lists of full-time students to Aberdeen City Council and Aberdeenshire Council. We can also issue written confirmation of full-time study to provide students with proof of their student status for the Council.

If you require written confirmation of your full time study to assist with Council Tax exemption, please follow one of the below steps:

• Visit the Student Help Point in person

• Phone Student Records on 01224 262205

• Log into askme.rgu.ac.uk and click ‘Log Question’ – ‘Council Tax Letter’

24 Accommodation

The RGU Accommodation Team is here to provide a full range of accommodation related services to students. We can advise on a wide range of issues TOP TIPS and are here to answer your queries all year round. • Be prepared for communal living. For some, living with This information sheet will give you an overview of RGU Accommodation and the services we provide. others can be a challenging environment. Familiarise Accommodation Staff yourself with the support Assistant Accommodation Manager services available within the University Student Accommodation Tenancy Administrator Manages all administration relating to University • Be creative in decorating accommodation your room! You may only be Telephone: +44 (0)1224 262131 there for a short time, but it is your home Student Accommodation Finance Administrator Manages all matters relating to accommodation finance • Take part in the events organised Telephone: +44 (0)1224 263017 by the ResLife team. This is a great way to meet people and Student Accommodation Systems Administrator enjoy some new experiences Manages all accommodation online systems and social media • If you have any issues or Telephone: +44 (0)1224 262143 problems, there is always someone you can talk to. Accommodation Administrator The ResLife team and on-site Provides administrative support to the accommo- staff will be happy to advise dation team and handles all general queries you. We want your time in Telephone: +44 (0)1224 262130 accommodation to be a Brief Summary of Accommodation Service positive experience so if you We provide a comprehensive service to RGU stu- are having any issues at all, let dents from application stage until the time that us know they leave University.

25 Full Range of Services to Students There is also a wired (Ethernet) connection in each bedroom. Students must provide their own basic • Provide advice and assistance to current and Ethernet/CAT5 cable for the wired connection. prospective residents on matters relating to student accommodation including accommo- When you arrive you will be given details of how dation finance to set up your devices for wifi access.

• Work with students who have a disability or I may not be able to make the next payment of my medical condition to ensure that they are ac- accommodation fees on time – what should I do? commodated appropriately It is very important that you let us know if • Allocate rooms in University accommodation you are not going to be able to pay your accommodation fees on time. You should contact • Give technical support and assistance to users the Accommodation Finance Administrator by of our online systems e-mail at [email protected] or by telephone on 01224 263017, or attend the Accommodation • Administer booking of short term lets and sum- Finance drop in session for advice and assistance mer accommodation in our accommodation (12-2 on Tuesdays, termtime).

• Support residents during the lease period and Something is not working in my room or flat. How deal with requests for transfers, placement rent do I report a maintenance issue? reductions and lease amendment requests If you are at a site which is staffed, report your maintenance issue to the duty member of staff. If • Give advice and information to students who you stay at Ramsay Development, you can report wish to live outwith University residences your maintenance issue by sending an e-mail to through our Accommodation Solutions team [email protected]

• Issue reference letters to former residents who Can I apply for University accommodation again need to provide this to their new landlord or next session? letting agency Yes, you will have the option to apply again for University accommodation as long as you are • Work closely with the ResLife team to ensure continuing on a full time course. that any pastoral and welfare issues are signposted to the correct service.

Contact Us: Services to Distance Learners Telephone: +44 (0)1224 262130 Email: [email protected] Any Distance Learner who needs to visit the Text/WhatsApp: 07500071297 University for a course-related reason can book Live Chat: Available at short term accommodation at our Woolmanhill www.rgu.ac.uk/accommodation site. To make an enquiry or a booking, please Website: www.rgu.ac.uk/accommodation send an e-mail to [email protected] Ask Me: askme.rgu.ac.uk Facebook: www.facebook.com/rguaccom- FAQs modation/

I have booked a room in University accommodation. What is included in my rent? Drop-In and Appointment Times Your rent is fully inclusive of utilities (electricity During term time there is an Accommodation and heating), internet and basic personal Finance drop-in session where students contents insurance. Your rent also includes have the opportunity to discuss financial cleaning of communal areas but not your issues with our Accommodation Finance bedroom (or ensuite bathroom if you have one). Administrator.

What internet facilities are available in University The session takes place every Tuesday from accommodation? 12pm – 2pm in the Ishbel Gordon building, room Internet access is included in your rent and is H341 (across from the Student Help Point) delivered via wireless facility in your bedroom and communal areas.

26 ResLife

The RGU: ResLife team is here to support your time in student accommodation and beyond, we provide out-of-hours welfare and pastoral support and are on hand to advise all residents on upcoming social events arranged by RGU: ResLife. We also provide an extensive signposting service to students in order to make your living experience as pleasurable as possible.

At Robert Gordon University, we are committed to improving the student experience through the provision of a comprehensive social calendar, access to support services, within and outwith the University itself.

What we do The ResLife Team operates on all RGU residential sites and also on some partner sites. ResLife team members are senior students who live within the residences and are here to help with advice, welfare support, information and to help resolve anti-social issues on your behalf. The team can address concerns you may be experiencing such as noise disturbance, neighbour disputes, kitchen or flat dynamics or if you just need someone to talk to. ResLife are students and have been in the position of being the new resident – a new arrival in an unfamiliar city and doing that “fresher” thing. All members of the ResLife team are trained to handle and appropriately advise students on a wide range of issues and can be approached by residents for any advice or support. They are also trained 27 to deal with fire safety and other emergencies that may occur outside of regular office hours.

ResLife host a variety of social events both on and off campus, catering to all needs and interests, from activity events such as ceilidhs, bowling nights & ice skating for all levels of ability to spectator events at Aberdeen FC, SNL ice hockey games and nights at the cinema. We offer opportunities to meet new friends or just explore with our sightseeing trips, visiting Scotland’s historic castles and walks, monuments and places of interest including Edinburgh, Stirling and much more. We also host joint events with our neighbouring University in Aberdeen to widen your social opportunities.

Visit us on Facebook at www.facebook.com/rgureslife

27 Tuition/Accommodation Fees

You can log a query about your tuition or RGU accommodation fees at askme.rgu.ac.uk

Tuition Fees: 01224 262664

Accommodation Fees: 01224 263017

There is also an Accommodation Finance drop- in on Tuesdays (term-time) from 12-2, Room 5, Student Central, Ishbel Gordon Building.

Payment options (online, cash, bank transfer)

You can pay online with a credit/debit card here: www.rgu.ac.uk/makepayments

You can also set up instalments when you enrol or thereafter that will be taken directly from your credit or debit card. For more information, log a call at askme.rgu.ac.uk or telephone 01224 262664

You can also pay by: • bank transfer • By cash or card at Student Help Point Information on all payment options is here www3.rgu.ac.uk/future-students/finance-and- scholarships/how-to-pay/making-payment/ making-payment

TOP TIP: You can log in to askme.rgu.ac.uk to view frequently asked questions on payments, or to log your own question. Bank Accounts

Opening a Bank Account International Bank Transfers The easiest way to send money is by electronic Why Open a UK Bank Account? transfer of funds from a bank in your home country into your UK bank account. To do this • For your personal safety and security as it is the bank in your home country will need: better to deposit money in a bank account than to carry cash around. • Your UK bank’s name and address

• Ease of paying rent, bills and tuition fees. • Your name as given on your UK bank account

Here are some circumstances where you may • Your UK bank IBAN and BIC/Swift code need a UK bank account as opposed to an • Your UK bank account number, and sort code international account:

• A UK mobile phone contract Keep Your Bank Details Safe! Please remember to keep your information safe • Paying UK utility bills (gas/electricity) by not sharing your bank details with anyone. Speak to your bank as soon as possible if you • Employment: wages. Most UK employers only pay get any suspicious calls, and do not reply to their workers by BACS into a UK bank account. emails asking for your bank account details.

What Do I Need to Open A Bank Account? Changing your address or other personal details For EU/international students you should If you change your address let your bank know provide the following documents to the bank: as soon as possible. If you are applying for a new bank account while in a temporary address, please • A letter from your University. You can request discuss with the bank whether you can collect your this letter from Student Help Point (located on bank cards in branch when ready. If you are leaving level 3 of the Ishbel Gordon Building). the UK for a long break, for example for the summer • Your passport, and visa, BRP or EU identity card. vacation, you should let your bank know, in case they treat your account as ‘dormant’ and close it. • Proof of address. Cash machines (ATMs) Which Bank? Most cash machines in the UK accept all major Freshers/start of term is an extremely busy cards (ie you do not need to limit yourself to time for banks in Aberdeen, with many students your bank’s own cash machines). Most ATMs are needing to open a bank account. This means free: if they do charge, they will warn you of this you may have to wait a few days for an and allow you to cancel the transaction. appointment with a bank. It is up to you to do Top tips on using ATMs: moneyfacts.co.uk/ some research and work out which account credit-cards/guides/7-ways-to-stay-safe-when- suits you best. We are not able to recommend using-atms/ specific banks to students, however you should choose a bank which has a branch in Aberdeen to make it more convenient for you to carry out bank transactions.

29 Banks in the City Centre of Aberdeen

Bank of Scotland: 48 Upperkirkgate, Aberdeen AB10 1BA; 201 Union Street, Aberdeen AB11 6BB www.bankofscotland.co.uk

Barclays Bank: 163-165 Union Street, Aberdeen AB11 6SL www.barclays.co.uk

Clydesdale Bank: 62 Union St, Aberdeen AB10 1WD www.cbonline.co.uk

Halifax: 52/54 Union Street, Aberdeen AB10 1WR www.halifax.co.uk

HSBC: 95-99 Union Street, Aberdeen AB11 6BD www.hsbc.co.uk

Nationwide: 133-141 Union St, Aberdeen AB11 6BH www.nationwide.co.uk

NatWest: 262 Union Street, Aberdeen AB10 1TP www.natwest.co.uk

Royal Bank of Scotland: 78 Union St, Aberdeen, AB10 1HH; 40 Albyn Place, Aberdeen AB10 1YN www.rbs.co.uk

Santander: 99 George Street, Aberdeen AB25 1HU; 171-173 Union Street, Aberdeen AB11 6WT www.santander.co.uk

TSB: 7-21a St Nicholas Street, Aberdeen AB10 1HE; 8 Holburn Street, Aberdeen AB10 6LP www.tsb.co.uk

30 Bank Name HSBC TSB Barclays RBS Halifax Bank of Scotland NatWest

Is an appointment necessary √ √ √ ideally No NO - can be opened √ NO to open a new Bank Account? online

Can students apply online for Online or in Must attend branch Applying online means half Online or in branch Branch to scan proof Online or in branch Can only apply online an appointment OR must they branch hour appt in branch; applying of ID attend in branch? in branch is 1 hour appt

How long does it generally 1 hour appt; 45 mins to 1 hour Account opened at appt. 45 minutes Same day and cards Same day (if online, then Online application takes 10 take for the new bank account account set up Cards and PIN delivered will be sent within 7/10 it will take one week) minutes; then identification that to set up? immediately within 5 days. Online days has been submitted is reviewed banking details within 10 days. Mobile banking set up at appt

Is it possible for an account √ √ √ √ √ in branch appts only; √ Dependent on ID submitted to be set up on the day of online applications the appointment- allowing may take 2 days students to immediately deposit cash?

Do you have a branch in √ NO No No NO NO No another international country? Type of account offered to Standard bank Classic, FREE Student Additions Account, Select account with Basic account, FREE Basic & Classic If lived in UK for less than international students? And account, FREE FREE. Must be on a 2 year overdraft control, FREE OR Reward Current account, FREE 3 years: £10 monthly fee; what is the cost? minimum undergraduate OR Student account Account (£17/month) online and mobile banking; course or 1 year minimum costing £10 per month “Pick A Perk” - Amazon Prime postgraduate course Student, National Express coachcard OR Tastecard membership

Type of account offered to EU Standard bank Classic, FREE Student Additions Select account with Basic account, FREE Basic & Classic Dependent on how long they students? And what is the cost? account, FREE Account, FREE. Must be overdraft control, FREE OR Reward Current account, FREE have previously lived in the UK: on a 2 year minimum OR Student account Account (£17/month) more than 3 years, UK student undergraduate course costing £10 per month account; less than 3 years, or 1 year minimum international student account. postgraduate course

Type of account offered to Student Account, Student Account, Classic, Student Additions Student account, FREE Student account, Basic, Classic & UK Student Account: “Pick A Home students? And what is FREE Classic Plus, All FREE Account, FREE and with OR Select account with FREE Student account, FREE Perk” - Amazon Prime Student, the cost? free overdraft facility. overdraft control (Free overdraft on National Express coachcard Student account) OR Tastecard membership; no account fee; online and mobile banking; interest free overdraft (if eligible).

Are accounts available for EU YES YES, provided they NO - not available for No Yes Yes NO students here for 3-6 months? have passport and UK courses up to 6 months. National Insurance Undergraduate (6 Number months to 2 years) and postgraduate (6 months to 1 year) can open an account but must show proof of address (in addition to bank introduction letter).

Are accounts available for YES YES, provided they have No No YES Yes (30 days plus to NO international students on short passport and UK National be remaining on visa term study visas who have Insurance Number (must at time of application; visas valid for up to 6 months? have at least one month and visa must be of 3+ left on visa) months duration)

31 Bank Name HSBC TSB Barclays RBS Halifax Bank of Scotland NatWest

Is an appointment necessary √ √ √ ideally No NO - can be opened √ NO to open a new Bank Account? online

32 Registering with a Doctor and General Health Information

All students are entitled to register with a doctor International: Tier 4 visa holders of over 6 surgery (medical practice) on arrival in the months validity UK. You should register as soon as you can, so As part of your visa application you will that if you become ill you can be seen quickly be required to pay an Immigration Health by telephoning your registered practice for an Surcharge (IHS). This is currently £300 per appointment. Please note: medical practices do 12 months in the UK. Paying the IHS entitles not offer drop-in facilities, you need to book an you to routine healthcare under the National appointment to see a doctor or nurse. Health Service (NHS) in the UK. We advise that you register with a doctor when you arrive in Emergency Out of Hours Medical Advice Aberdeen to access NHS medical treatment. Most medical practices are open from 8am until 6pm. Outwith these hours, for emergency advice International: Tier 4 visa holders of less than please call NHS 24 on 111 if you are unwell and 6 months validity and Short-term study visa feel that it cannot wait until the next weekday holders morning. If you are coming to the UK as a Tier 4 visa holder of less than 6 months validity or on a short-term www.nhs24.com study visa, you are advised to take out private medical insurance before you arrive in the UK. Cost of Medical Treatment You can register with a National Health Service practice. Please be aware that as a private UK students: free patient you will have to pay for consultation, treatment and any medication. EU students Hospital Aberdeen’s hospital is called Aberdeen Royal Infirmary (ARI) and is based at: BREXIT ‘Deal’ situation - information for students currently in the UK or coming to Foresterhill Road, the UK before 31 December 2020 Aberdeen AB25 2ZN Tel: 0345 456 6000 Most students are able to obtain a European Health Insurance Card (EHIC) If calling from abroad dial 00 44 345 456 6000 from their country of residence prior to coming to the UK. This card allows First Bus no 3 (from Union Terrace) or EEA nationals to get the same medical Stagecoach no 59 (from Guild Street and Union treatment, which is free to residents of Terrace) go to the hospital. the country they are visiting, without being charged. Accident and Emergency Department Brexit ‘No Deal’ situation - information for Open 24 hours for accidents, injuries students currently in the UK or coming to and medical emergencies. the UK if the UK leaves the EU without a deal Foresterhill Road, The UK government (the Department of Aberdeen AB25 2ZN Health and Social Care) has published Tel: 0345 456 6000 guidance pages giving information about accessing healthcare in the UK in the The Emergency Department should not be used event of a ‘no deal’ situation: for conditions that should be seen by your GP www.gov.uk/guidance/healthcare-for-eu- practice, pharmacist or minor injury service. If and-efta-nationals-living-in-the-uk you are unsure about which service to access, contact NHS 24 (Tel: 111) who can offer advice.

33 MEDICAL PRACTICES NEAR RGU ACCOMMODATION Registering Crathie Student Village Garthdee Medical Group | 01224 208312 with a Dentist Whinhill Medical Practice | 0345 337 6201

Garthdee In the UK, you can register with either an NHS or Garthdee Medical Group | 01224 208312 private dentist. NHS dentists are considerably Woolmanhill cheaper than private dentists. Denburn Health Centre | 0345 013 0740 How to register with an NHS dentist Choose a dental practice registering NHS patients, most convenient to either your home or RGU. MEDICAL PRACTICES NEAR Contact the practice to say you wish to register as OTHER ACCOMMODATION an NHS patient. The practice will take a few details from you and then arrange a suitable date and time for your first visit as a check-up. Abeleven, Willowbank Rd Whinhill Medical Practice | 0345 337 6201 Dental Information and Advice Line (DIAL) The Dental Information and Advice Line (DIAL) Caledon Court Garthdee Medical Group | 01224 208312 is available for patients to talk to qualified dental nurses between 8.05am and 6pm, Causeway View Monday to Friday. Denburn Health Centre | 0345 013 0740 The nurses can: Centro Court Denburn Health Centre | 0345 013 0740 • assess your needs and give you an emergency appointment if necessary Fraser Studios • give you advice for dental problems Calsayseat Medical Practice | 0345 337 6370 • provide details of NHS dentists in your local area Froghall Old Aberdeen Medical Practice | 01224 486702 The telephone number for DIAL is: 0345 45 65 990

207 King Street Emergency Dental Treatment Links Medical Practice | 0345 337 6340 If you are registered with a dentist Linksfield You should contact your dental practice for an OldMachar Medical Practice | 0345 337 0510 appointment. Even if your practice is closed, you will hear a message which provides details of Mealmarket their out of hours arrangements for providing Links Medical Practice | 0345 337 6340 advice and treatment.

Pittodrie Street If you are not registered with a dentist OldMachar Medical Practice | 0345 337 0510 Help is available by contacting the NHS Grampian Dental Information and Advice Line (DIAL) Rosemount on 0345 45 65 990. This service is available Denburn Health Centre | 0345 013 0740 between 8.05am - 6pm, Monday to Friday. For Spring Garden problems that occur between 6pm and 8am or at Denburn Health Centre | 0345 013 0740 weekends, you should call NHS 24 on 111. Calsayseat Medical Practice | 0345 337 6370 More information: www.nhsgrampian.org/ St Peter’s nhsgrampian/dental.jsp Old Aberdeen Medical Practice | 01224 486702

The Combworks, George Street Calsayseat Medical Practice | 0345 337 6370

The Old Fire Station, King Street Links Medical Practice | 0345 337 6340 General Health Information

Mental Health Rape Crisis Scotland Rape Crisis Scotland provides a national rape RGU Counselling and Wellbeing Team crisis helpline and email support for anyone Robert Gordon University’s Student Counselling affected by sexual violence, no matter when or & Wellbeing Centre has Counsellors and how it happened. a Student Wellbeing Advisor who can talk Call Free on 08088 010302 from 6pm to midnight over issues that may be concerning you like www.rapecrisisscotland.org.uk homesickness, difficulty settling in to University life, family issues, sexual identity or mental SilverCloud health issues. Your space for thinking and feeling better - SilverCloud offers secure, immediate access We listen and provide you with the time and to online CBT (cognitive behavioural therapy) space to talk about your concerns, to reflect programmes, tailored to your specific needs. upon these and understand the difficulties better. rgu.silvercloudhealth.com/signup

The service is free to all RGU students. Sexual Health Grampian Sexual Health Services provide the You can make an appointment online at askme. following free and confidential services rgu.ac.uk, or you can telephone 01224 262120. Call 0345 337 9900 for an appointment

Other Support Services • STI (sexually transmitted infection) - testing and treatment Samaritans - 24 Hour Helpline • Treatment to prevent HIV in those who have “We offer you a safe space for you to talk any been exposed within 72 hours (PEP) time you like, in your own way - about whatever’s getting to you.” • Emergency contraception

Call Free on 116 123 • Unplanned pregnancy advice [email protected] www.samaritans.org • Contraceptive implants and coils

• Investigation of genital symptoms Breathing Space - Helpline “Sometimes our thoughts and feelings can • Testing for HIV, hepatitis B and hepatitis C overwhelm us. It helps to get some Breathing Space. Pick up the phone - we’re here to listen.” • Treatment of HIV Call Free on 0800 83 85 87 • Hepatitis B vaccination for those at risk breathingspace.scot Opening hours • Specialist clinic for people under 18 years Weekdays: Monday-Thursday 6pm to 2am Weekend: Friday 6pm to Monday 6am • Support and testing for people who have been sexually assaulted NHS24 - Urgent Health Advice Our 111 service is here to provide urgent health • Free condoms and lube advice out of hours, when your GP Practice or • PrEP (Pre Exposure Prophylaxis for HIV) Dentist is closed. Call Free on 111 You can get routine STI Testing and Contraception For more information visit www.nhs24.scot at your local General Practice (GP surgery) www.nhsgrampian.org/sexualhealth RGU’s report and support platform “We have a zero tolerance approach to sexual violence and harassment. All staff, students, and visitors to our campus can report something TOP TIP: RGU:Union (underneath anonymously or get support from an advisor.” RGU:Sport) also offer free condoms reportandsupport.rgu.ac.uk to students.

35 Registering With the Police

General Information How to register Certain ‘relevant foreign nationals’ normally need DOCUMENTS REQUIRED to register with the police within seven days of their arrival in the UK or within 7 days of being • Registration fee (currently £34) – cash only granted leave to remain. You should check your (please check the gov.uk website for up-to- entry clearance vignette, Biometric Residence date fee information) Permit (BRP) or Home Office decision letter to • Original passport confirm if you are required to register with the police. When you register, you will receive a • Biometric Residence Permit (if you have been Police Registration Certificate. issued with one)/visa

Who needs to register? • 2 x recent passport-sized photographs You are required to register with the police if you • Home Office Decision Letter have been given limited leave to enter the UK for longer than 6 months and are a national of any • Proof of Aberdeen address (utility bill, tenancy of the following countries: agreement or letter from the Student Help Point)

Afghanistan, Algeria, Argentina, Armenia, You must make an appointment to register. Azerbaijan, Bahrain, Belarus, Bolivia, Brazil, China, Appointments can only be made by Colombia, Cuba, Egypt, Georgia, Iran, Iraq, Israel, e-mailing the Nationality Department at Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, [email protected]. Libya, Moldova, Morocco, North Korea, Oman, Police Registration is a condition of your visa so Palestine, Peru, Qatar, Russia, Saudi Arabia, Sudan, you must attend your appointment. Syria, Tajikistan, Tunisia, Turkey, Turkmenistan, United Arab Emirates, Ukraine, Uzbekistan, Yemen. Aberdeen City Div HQ Queen Street The list of countries may change, so please check Aberdeen the gov.uk website for up to date information. AB10 1ZA www.gov.uk/register-with-the-police Tel: 01224 306105

The Aberdeen OVRO office is open Monday, Wednesday and Friday, 0900 - 1230 hrs. & 1330 – 1530 hrs. for initial registrations and changes of circumstances.

IMPORTANT What happens if any of my details on my Police Registration Certificate change? You must update the police within seven days if you change residential address, extend your Tier 4 leave, change college or university, renew your passport, get married, change employment or nationality or if any of the other details on your Police Registration Certificate change. It does not cost anything to amend your Police Registration Certificate.

36 Employability and Professional Enrichment Hub

Name of Service: Full Range of Services to Students The Careers Team, part of the Employability & One-to-one support and advice Professional Enrichment Hub (EPE) The careers team offers one-to-one advice to all RGU students and graduates. Short drop-in Brief summary of service and longer appointments are available and all A team of professionally qualified Careers sessions are impartial and confidential. Help is Consultants, as part of the EPE Hub, work with offered at each stage of your career journey, students at all stages of their studies and beyond as from the earlier stages when you’re perhaps graduates in the workplace. looking for a part-time role, vacation job, or applying for a placement position, and towards A Careers Consultant can support you practically, the end of your course when you’re thinking with making applications for part-time jobs or about life after RGU. Careers consultants can placements during your course, and they can work discuss postgraduate study options and how with you towards the end of your degree as you best to present your skills and experiences in consider possible postgraduate study options or order to secure a graduate job that is a good fit prepare for your first full-time graduate role. for you. The careers consultants are also happy to work with alumni of RGU when they reach a A careers appointment can be useful to identify career crossroads and perhaps want to rethink your key skills and find out how best you can their plans and consider new options. evidence these for potential employers. Small group workshops You can explore potential options and talk through The careers team run a series of small group career ideas in a supportive, confidential setting. workshops, which we call our ‘Purple Sofa Career support does not end after graduation and Sessions’, usually in Semester 2. These are the careers team are happy to work with RGU alumni designed to be informal and answer common as they consider job moves and career changes. questions around career issues. Topics have included how to write a great cover letter, As a student you will also meet your academic how to become more resilient and interview school’s linked Careers Consultant throughout your skills. These sessions are open to all students, course, through the delivery of careers education regardless of year / subjects and as the name programmes, workshops and presentations, including suggests they take place on the purple sofas employer engagement and networking events. outside the employability hub on Level 3 of the Ishbel Gordon building. Look out for the adverts Staff on social media after the December break. Careers Team Manager: Will Ritchie Workshops as part of your course The careers team work with a range of academic Careers Consultants: staff throughout the university, offering bespoke Fiona Kennedy, workshops as part of your studies. These are Gayle Scott, designed to support you at a specific stage with Lorraine Amies, a particular career-related topic and so it is a Helen Scott good idea to try and attend these when they are timetabled to ensure you don’t miss out on valuable information. Your academic staff will make you aware when these are running.

37 Services to International Students All services offered by the Careers Team Top Tips are available to our international students. Information on working in the UK after graduation can be found on our ‘International 1. Get involved. The more you Careers Info’ and in our topic ‘Visa Requirements take part in university life, the for Working in the UK’ both on the Careers more skills you will develop Campus Moodle page. that will help you make your transition into the workplace The International Careers Information section easier. Extra-curricular of our Moodle area will also connect you to a wide range of vacancy sources and activities, part-time jobs, databases offering graduate level employment placements and volunteering opportunities across the globe. We also offer are all ways which will help you information and advice on how to best market grow and develop, so that you yourself for jobs in different recruitment cultures. will be to provide evidence to a potential employer that you’ve Regular Tier 4 to Tier 2 visa transfer presentations are held with the Student Immigration Team. got what it takes to succeed

If you are an international student looking 2. Be curious. Try new things, to apply for a graduate scheme in the UK step out of your comfort zones, please be aware that many applications will be interested and engage in be open as early as July 2019 and some can the world around you. The begin to close as early as October/November employment landscape is 2019 for positions that begin in late summer changing rapidly, be ready to 2020. A dedicated online resource advertising international jobs called ‘Going Global’ seize new opportunities and try can be found at www.rgu.ac.uk/myemployability new things. in the View Global Opportunities section. 3. Develop resilience. You’ll apply Services to Distance Learners for jobs you don’t get, you All services offered by careers consultants may get some low marks and are available to distance learners and careers you might find things tough consultants can provide support via telephone at times. But if you can learn or online if this is preferable to an in-person from these setbacks and get appointment at the university. The RGU EHub online resources and the Ehub App can provide back on track, you will be able valuable careers information which can be to demonstrate to a potential accessed by all distance learners. It offers employer that you’ve got the videos and practical tools to support you on determination to keep going each stage of your career journey. when the going gets tough

4. Use the resources available. RGU offers a range of in-person and online support. Make sure to use these throughout your time at the university. Career planning can start in first year, and though you may change your mind numerous times, the sooner you start planning the better choices you’ll be able to make at the end of your course.

38 FAQs How can I find part-time work? Can you help me to make a CV? A team of professionally qualified Careers There is considerable support available to Consultants provide free, confidential and impartial help you with job applications and you can find advice to all RGU students and graduates. advice and templates for making a CV and Careers Consultants can provide information writing a cover letter at the RGU EHub. Once you on how best to secure part-time and vacation have attempted a first draft it is a good idea work, as well as individual meetings to discuss to get your CV and/or application reviewed by your ideas and options designed to point you a careers consultant before you submit it to a towards the sources of opportunities that are prospective employer. right for you.

How do I get to see a careers consultant? We also have an online ‘Part Time Jobs’ Visit www.rgu.ac.uk/myemployabilty and login. Here Learning Programme available on the eHub you can see what we offer, find out when the drop-in (www.rgu.ac.uk/ehub) which takes you through times are where you can see a careers consultant all the key information and resources you need for a 15 minutes quick query session without to progress a job search for a part time job. an appointment, or book a longer, 30 minutes In addition, the university holds a part-time job appointment for a more in-depth discussion. fair in Semester 1 (Thursday 19 September 2019, 10:30 to 14:30) in Sir Ian Wood Building. Do you have any resources I can access online? Yes. The RGU Ehub contains a wealth of You can ensure your CV is up-to-date for information that students and graduates can use this event by taking a look at the online CV to support them in their career endeavours. There resources on the RGU Ehub and by attending a are practical resources such as videos and online drop-in session with a Careers Consultant. tutorials to help with applications and interviews and quizzes to enable you to find out more about your strengths and what careers might suit you. Email: [email protected]

Do I need a National Insurance Number to work Tel: 01224 262110 part-time? Facebook www.facebook.com/RGU Yes. To work in the UK it is essential that you EmployabilityHub have a National Insurance Number. To obtain Twitter twitter.com/RGUHub one, you must have the right to work in the UK and must telephone the National Insurance Linkedin www.linkedin.com/in/ number application line on 0800 141 2075. You employabilityandprofessionalenrichmentrgu can visit www.gov.uk/apply-national-insurance- /?originalSubdomain=uk number for more details. Drop-In and Appointment Times

I am interested in starting up my own business. Is To make an appointment with a Careers there any help available for me? Consultant and find out about the daily Yes, careers consultants can provide a useful drop-in times visit the Employability area sounding board for your ideas and the Scottish of Campus Moodle the university’s virtual Institute for Enterprise works with Scottish learning environment (www.rgu.ac.uk/ Universities and helps students to start new myemployability) and login with your RGU innovative businesses and social enterprises username and password. (www.sie.ac.uk). You can arrange to meet their local Business Adviser, Dawn Shand, by emailing Drop-in sessions usually last for 15 minutes, [email protected]. can be booked on the day (through ASK ME) and are ideal for getting your • The Startup Accelerator is a process that CV checked over and for quick queries. allows members of RGU and NESCol to turn Longer careers appointments for more their ideas into a real business (https://www. in-depth discussions are also on offer and rgu.ac.uk/business-innovation/innovation- you can book these a few days in advance. rgu/startup-accelerator). In-depth careers guidance sessions along • You may also find exploring the RGU EHub with mock interviews and simulated online Learning Pathway ‘Moving Into Self assessment centre exercises can also be Employment’ a good starting point for your arranged via discussion with a member of thinking in this area. the Careers Team.

39 Working during term time and holidays: tier 4 and international students

Can I work during my studies? Please be aware if you stop studying before The maximum amount of hours you can work completing your course you will no longer be on a Tier 4 student visa during term-time entitled to work and will be in breach of your are generally stated on your visa vignette or conditions of leave if found working. Biometric Residence Permit, and depend on what date you made your most recent visa application. It is your responsibility to ensure you do not As an international student on a Tier 4 visa breach your Tier 4 working conditions by working you can usually work up to 20 hours per week full-time when you are required to be studying. (10 hours per week if studying a Pre-Sessional English Programme) during term time. Term time Can I work after I have completed my studies? is classed as the following: You can work full-time after the official submission/completion date of your dissertation/ • Academic work or attending classes and/ project, final oral presentation (if applicable), or or lectures final exam, whichever is the latest. This period • Preparing for exams/re-sits is considered vacation time. More information • Doing coursework on working during and after your studies can be found here: www.ukcisa.org.uk/Information-- • Writing essays or a dissertation/thesis/project Advice/Working/Can-you-work • Reading Week Right to work/Hours of work You can work full-time during a ‘vacation Please note the University cannot provide period’ which is the period you are not required detailed information on your right to work/ to be studying. hours allowed to work. If your employer has any queries regarding your work status then please Employers have a legal obligation to check advise them to contact UK Visas and Immigration you are allowed to work in the UK and to see Employer Helpline on: 0300 123 4699. The www. information about the term and vacation dates gov.uk or www.ukcisa.org.uk websites also have for your course. We advise that at the beginning up-to-date information on Tier 4 visas and of your course you produce a printout from working rights. RGU’s website showing term and vacation dates for your course. Please see link to the University’s academic calendar at www.rgu.ac.uk/academic- If you are unclear on your right to work, calendar. If your employer requires a letter please email [email protected] or book an on headed paper please contact your course appointment to meet with a visa advisor at administrator directly. askme.rgu.ac.uk

However, during your studies your academic circumstances/timeline of course may change, for example having re-sits. This means your vacation period (and therefore the period you can work full-time) as originally listed in the academic calendar may have also changed. If you wish to work full-time your employer will require a letter showing your updated academic situation. Please go to Student Help Point to request this letter. Student Help Point will contact your school to confirm you have no academic obligations during the period you are requesting to work full time.

40 Obtaining a National Insurance Number

Why do I need a National Insurance number? How to get a National Insurance Number.

1. Employers will ask you for your National You pay National Insurance contributions to Insurance Number. qualify for certain benefits and the State Pension. 2. If you are from outwith the UK and you want You pay National Insurance if you’re 16 or over to work part time during your studies, you can and either: apply using the steps below.

• an employee earning above £166 a week 3. You must have a UK address to apply. • self-employed and making a profit of £6,365 or more a year

Even if you earn under this amount per week, it is You need to first of all apply by PHONE. important to have an NI number; without it, you Call the Job-Centre Plus may be charged at a higher tax rate for any weeks - National Insurance number where you work full-time, eg in a vacation period. allocation service

You have one National Insurance number for life; Telephone: 0800 141 2075 no need to reapply when you change job. Monday to Friday, 8am to 6pm

Jobcentre Plus may write to you and ask you to come to an interview where you’ll be asked about your circumstances and why you need a National Insurance number. The interview will usually be one-to-one (unless, for example, you need an interpreter). The interviewer will ask you questions about your background and circumstances. The interviewer may also ask you to fill in an application form. The letter will also tell you which documents to bring to prove your identity, eg: • passport/identity card • residence permit card (if you have it) • birth/adoption certificate • driving licence • Proof of address (The Student Help Point can produce a proof of address letter for you). • The job centre in Aberdeen is at: Ebury House, 14 Dee St, Aberdeen AB11 6DR

You should be told at the interview how long it’ll take to receive your National Insurance number.

More information: www.gov.uk/nationalinsurance

41 Timetabling

At RGU we provide on-campus students with individual timetables for the semester which can be viewed in a daily, weekly or monthly calendar format.

How do I access my individual timetable? To access your individual timetable log in to CELCAT Calendar and view the events you have been assigned to. CELCAT Calendar can be found at timetables.rgu.ac.uk/calendar

Select “Log In” (at top right of the screen) Then Select “Log In” again

Enter your 7 digit student I.D. as your username, and then your password.

How do I read my timetable?

Select the ‘month’ ‘week’ or ‘day’ viewing option you prefer. Select the event you would like to see the details of by clicking on it. The event will have a red line around it and a window with event details will appear on the left hand side of the screen.

Selected event with red lines around it

Event shows start time of 10:00, for module PHM101, in room N317 in Sir Ian Wood Building.

Event shows start time of 10:00, for module PHM101, in room N317 in Sir Ian Wood Building. Viewing panel with event details

• Date and Time

• Name of event (if any)

• Type of teaching e.g. seminar

• Module Name

• Room the event is located in

• Staff teaching the class

• Group(s) the class has been scheduled for

Which buildings can my classes be scheduled in? The buildings and their abbreviations are: ABS – Aberdeen Business School GHA – Garthdee House Annexe IGB – Ishbel Gordon Building SIWB – Sir Ian Wood Building

Who do I contact to discuss what’s in my timetable? For any enquiries about the events in your timetable, please contact your school office.

How up to date is my CELCAT Calendar timetable? Your CELCAT Calendar timetable is updated approximately every 15 minutes. Please check your calendar regularly for any changes which have been requested by your school.

If you have any more questions about timetables please see the frequently asked questions (FAQs) available from askme.rgu.ac.uk .

43 Academic expectations at a UK university

• Students should take an active role in their own learning

• Students should ensure that their ideas and opinions are supported with evidence from a range of good quality academic sources

• Students should always acknowledge where ideas have come from and should use their own words as much as possible to express these ideas

• Students are expected to contribute to and participate in discussions, team work and in group tasks

• Students are expected to approach academic staff if they require assistance with any aspect of their work

• Students should be aware of the procedures and guidelines when submitting coursework, for example, due dates, where work should be submitted, dates and times of examinations

• Students should write and think critically.

44 Inclusion Centre

We work with students who have mobility and Services to International Students sensory impairments, health conditions, dyslexia The Inclusion Centre operates a telephone and other specific learning differences, tempo- service for International students prior to rary conditions such as broken limbs and those enrolment. Applicants to the university who are on the autism spectrum. not local are contacted by telephone within 4 weeks of accepting an offer. The telephone Staff service allows your Inclusion Coordinator to Julie Waddell obtain medical evidence, refer to educational Inclusion Coordinator psychology (where appropriate) and agree support plans prior to enrolment. Jonathan Walker Inclusion Coordinator Services to Distance Learners The Inclusion Centre operates a telephone service Sophie Kelman for online distance learners, during term-time and Inclusion Administrator prior to enrolment. Applicants to the university for online distance learning courses are contacted Ruth Steele by telephone within 4 weeks of accepting an Study Skills & Technology Assessor offer. The telephone service allows your Inclusion Geraldine Lynch Coordinator to obtain medical evidence, refer to Study Skills & Technology Assessor educational psychology (where appropriate) and agree support plans prior to enrolment. Makrina Fikry Inclusion Mentor FAQs Where are you based?

We are based in the Ishbel Gordon Building on level three.

TOP TIP What are your opening times? We are open from 9am – 5pm, Monday – Friday. Get in touch/come to see us at the start of semester to ensure we can put support in place if required! Email: [email protected] Tel: 01224 262103

The team at the Inclusion Centre are here to Drop-In and Appointment Times provide you with information and advice to Term-time drop-ins every Tuesday, support you with you studies. We are happy to Wednesday and Thursday speak to you about our services at any stage of 10am – 12 noon and 2pm – 4pm your application or when you are considering applying. We support students with –

Teaching and learning adjustments

Alternative exam arrangements

Dyslexia Screenings

Equipment and software

Applying for Disabled Students’ Allowance

Training in assistive software

45 Workshops We offer a range of workshops to support you to Counselling build a resilient and satisfying student experience.

The dates and full range of Workshops will be Drop-In and Appointment Times widely advertised. Attend an appointment or drop-in session on a Wednesday at Woolmanhill Flats Workshops can be booked by logging on to Ask - 134 John Street, Aberdeen AB25 1LE Me - askme.rgu.ac.uk 2.30pm to 6.00pm SilverCloud Studying at University is an exciting and rewarding Your space for thinking and feeling better - experience. For some it also brings changes which SilverCloud offers secure, immediate access might at times be difficult and stressful. The Student to online CBT (cognitive behavioural therapy) Counsellors and Wellbeing Advisor can offer programmes, tailored to your specific needs. support with issues which may be concerning you. rgu.silvercloudhealth.com/signup/

Staff ShelfHelp Annette Davidson Inclusion & Student ShelfHelp is a collaborative project between the Counselling & Wellbeing Centre Manager Library and the Student Counselling & Wellbeing Centre. You’ll find books, advice, and personal David Milne stories that you may find helpful. Student Counsellor libguides.rgu.ac.uk/shelfhelp/ Katy Yule Student Counsellor Evidence in Support of Coursework Extensions, Shamala Adnan Shaukat Deferral Requests and Student Appeals Student Counsellor Supporting evidence can be obtained from Theresa Goodman the Student Counselling & Wellbeing Centre Student Wellbeing Advisor for these purposes. However, to be eligible, you must either be, or have been, a client of Wendy Henderson the Centre and have engaged in a Counselling Administrator & Counselling Co-ordinator contract in the current academic year. We will not be able to produce supporting evidence where you have not had any previous contact Students can access the service face to face, by with the Student Counselling & Wellbeing Centre. telephone, by video conferencing or by email

Your first appointment will be with the Student Services to Distance Learners Wellbeing Advisor, Theresa, who provides impartial The full range of services are open and free advice and information using a range of methods to all students. Distance Learners can attend and approaches to help you resolve and overcome on campus, attend the drop in sessions at the issues affecting your health and wellbeing. Many Woolmanhill Flats or be contacted by telephone students return to see Theresa for ongoing support; or email or video conference. others will be referred to begin counselling with one of our Student Counsellors, signposted to other Student Services or directed to assistance outwith the University. You can book an appointment with Theresa through Ask Me - Log on to Ask Me - askme. rgu.ac.uk/login/login or by telephone (01224) 262120 or in person at the Student Help Point TOP TIPS If you are referred to see a Counsellor, the 1. Be healthy, eat well and Counselling Co-ordinator, Wendy, will contact exercise you, via Ask Me or by telephone, with the next available appointment. Students are normally 2. Rest and take breaks offered up to 6 sessions with a Counsellor. 3. Be positive 4. Reach out to student support 5. Laugh and socialise

46 FAQs Is the Student Counselling & Wellbeing a free service? Yes it is a free service to all students at the University.

I have been referred to see a Counsellor, will the service contact me? If you are referred to see a Counsellor, the Counselling Administrator will contact you with the next available appointment by telephone or AskMe. You would be offered a short-term counselling service.

How much notice do I have to give if cancelling a wellbeing or counselling appointment? Wellbeing and counselling appointments can be cancelled in AskMe. If you cancel a counselling appointment with short notice (i.e. less than 24 hours) the session you cancel will count as one of your six sessions.

At my first wellbeing assessment appointment am I asked many questions? Your first assessment will be with the Student Wellbeing Advisor who will ask you a range of questions which will help identify the best support for you. This may be counselling or a referral to other Student Services or assistance outwith the University.

I am a distance learning student at the University, can I access the Student Counselling & Wellbeing Centre? Yes distance learning students can access the Student Counselling & Wellbeing Centre.

First assessment appointments with the Wellbeing Advisor can be booked via AskMe, telephone (01224) 262120 or in person at the Student Help Point.

Telephone appointments can be arranged if you are unable to attend appointments at the University.

Email:[email protected]

Tel: 01224)262120

Online: www.rgu.ac.uk/counselling-and-wellbeing

Ask Me Log on to Ask Me

Silvercloud on line Cognitive Behaviour Therapy

rgu.silvercloudhealth.com/signup/

Opening Times Visit the Student Help Point at the Ishbel Gordon Building, Level 3 (Monday to Friday)

47 Study Support

We provide study support in a number of areas: writing and study skills, English for academic purposes, maths and statistics and basic IT support.

Staff Lynne Loveday Writing and Study Skills Tutor Liv Jonassen Writing and Study Skills Tutor Liam Waldron Writing and Study Skills Tutor John Little Maths and Statistics Tutor

Photo by Andrew Neel on Unsplash English Language StudyWise classes, which TOP TIPS are available to book via our CampusMoodle area: campusmoodle.rgu.ac.uk/course/view. Reading widely can improve php?id=85853 your writing skills as well as your We also provide one-to-one appointments with knowledge. our tutors.

Use the feedback you receive Services to Distance Learners on your assignments to Distance learners can access our comprehensive online materials on our CampusMoodle Study identify your strengths and Skills area. This area has a number of interactive weaknesses. Identify ways and video resources on a wide range of topics that could can improve on We also provide one-to-one support via your subsequent assignments. telephone or email for distance learners. Please get in touch to book an appointment.

Minimise distractions when FAQs you’re trying to study. Set How can I book a StudyWise class? You can find out about the range of StudyWise yourself goals and identify ways classes on offer, and book a class, on the Study to build your motivation. Skills Moodle area: www.rgu.ac.uk/studywise

Are there English Language classes during the semester? The Study Support Team is a small and friendly We offer English language classes for undergraduates group of academic staff working within DELTA. Our and postgraduates in semesters 1 and 2. aim is to enable all students at RGU to develop the skills that will allow them to become independent To book a class, please visit the StudyWise learners and fulfil their academic potential while Moodle area: at university. While we are not subject specialists, we have a great deal of expertise and experience Can someone proofread my work? in teaching and supporting students across the The Study Skills team cannot proofread or university to develop their academic skills. check through your assignment.

We can support you during your studies in a variety We can help you to identify errors or areas to of different ways. We run a range of academic develop in your written work. skills workshops open to all students through our We can also provide guidance and advice StudyWise programme. We offer individual and/or relating to academic writing. small group support face-to-face, via email and by phone through our appointment service. You can find a range of online self-study resources on our Moodle page and you might encounter us delivering sessions on your academic courses from time to time as well. Email: [email protected]

To support your development as an Tel: 01224 263089 independent learner, we will: Online: Study Skills on campusmoodle • Provide advice and guidance to help you develop Studywise: www.rgu.ac.uk/studywise your skills in academic writing, critical thinking, maths, stats and numeracy, English Language, IT, Twitter @RGU_StudySkills and other aspects of academic study. Facebook @studyskillsRGU

• Provide feedback on certain aspects of old Opening Times and/or current written work to address your View available appointments on Ask Me specific concerns or questions.

• Provide advice on proofreading strategies; however, we will not proofread or edit your work.

We look forward to working with you during your time at RGU!

Services to International Students International students may be interested in our RGU Academic Calendar and Public Holidays

September, 2019

07-15 Welcome Week| Check out www.facebook. 19 Part Time Jobs Fair | from 10.30am to com.rgureslife and www.facebook.com/ 2.30pm in The Sir Ian Wood Building rguunion for events information. 23 Aberdeen holiday | University closed 09 Start of First Semester | full academic calendar: www.rgu.ac.uk/academic- calendar

December, 2019

January, 2020

01 New Year’s Day | Public holiday 24 End of First Semester 02 2nd Day of New Year | Public holiday 27 Start of Semester 2 |Full academic calendar at www.rgu.ac.uk/academic-calendar 06 Coursework Hand-ins 13-24 Post-Assessment Break

March, 2020

30-03 University Spring Break | Full academic calendar at www.rgu.ac.uk/academic-calendar

50 April, 2020

20 Aberdeen Holiday | University closed (except 27-01 Reading Week| Full academic calendar at Library) www.rgu.ac.uk/academic-calendar

24 End of Second Semester Teaching | Full academic calendar at www.rgu.ac.uk/academic-calendar

May, 2019

02-16 Semester 2 Assessments| Full academic 25 Start of Semester 3 calendar at www.rgu.ac.uk/academic-calendar

15 End of Second Semester | (except for Final Year Honours Students) and start of scheduled summer vacation period.

June, 2019

01-11 Assessment Boards 11 End of Second Semester | for Final Year Honours students

July, 2019

13 Aberdeen Holiday | University closed 14-17 Graduation Ceremonies

August, 2019

01-15 Assessment Results | Full academic calendar 24 Resit Assessment Boards at www.rgu.ac.uk/academic-calendar

51 IT Help Desk Information

IT LABS AND QUIET STUDY AREAS Services to International Students Additional support includes IT inductions and supported enrolment for International Students. IT Labs ABS116 (16PCs 16 MACs) Services to Distance Learners ABS123 Mac Lab We encourage the use of Citrix for distance ABS204 IT Lab leaners to provide a more ‘on campus’ experience ABS205 IT Lab and better remote support from our side. GA44 (Mac Lab, Gray’s School of Art) H401 Open access IT Lab FAQs N253 Open Access IT Lab (Engineering School) How do I set up wifi? View our guides here: www.rgu.ac.uk/ithelpdesk Wi-Fi: Eduroam How do I reset my password? To enable all users to reset their own passwords Drop-In and Appointment Times the University has a tool called Password Semester 1 and 2: Manager - password.rgu.ac.uk Learning Centre (within the Business School)

Monday to Friday from 10am until 4pm This tool allows users to reset their password at any time. Library Tower (within Sir Ian Wood Building)

Monday to Thursday from 5pm until 8pm To use the tool if your password has been Saturday and Sunday from 11am until 3pm forgotten you must set up your own ‘Question and Answers’ profile, this consists of providing Semester 3: your answers to pre-selected questions. To (an appointment can be requested by calling reset a forgotten password the tool will then ask Helpdesk on 01224 26 2777): you to provide your answers to verify yourself before allowing you to reset your password. Learning Centre (within Business School)

Monday to Friday from 10am until 4pm Password Manager also allows you to recover your password, unlock your account and change your password. For more information We assist students and staff with any IT issues on this functionality please read our Password or queries they may have in a customer Management Tool Instruction Guide. friendly manner and resolve issues as

effectively as possible while ensuring excellent To access the password management tool communication throughout. please go to: password.rgu.ac.uk Staff IT Helpdesk Analysts x4 F/T and 1 P/T

Full Range of Services to Students Assist students with all IT issues such as printing, IT account problems, RGU storage R and H drive access. Application support, Citrix support, document recovery, supporting RGU website and Campus Moodle issues, personal device troubleshooting and advice, Email, Wifi, Remote access to PCs, MAC support, software install requests, account profiles, account security, backups, enrolment support

52 How do I use Citrix/MyApps? Accessing my Email MyApps allows you to access many applications Directly via mymail.rgu.ac.uk including some course software, email, H drive or by going to ‘Staff & Current Students’ from and S drive from off campus as if you were on the www.rgu.ac.uk page, then ‘Current Students campus. MyApps is based on Citrix technology Area’ and selecting University Email. delivering services to the desktop on campus at the same time as through the receiver application Login using the info below: that you can download to your home to provide a consistent as possible experience. You can access Username: [email protected] Myapps from just about any device and the service (e.g. [email protected]) is available to all RGU staff and students. Password: current_student_password

(Unfortunately licensing restrictions mean we How do I access my resources? (O drive, S drive) cannot currently make Microsoft Office available Please refer here: you.rgu.ac.uk/org/its/ to students off campus. We do however make helpdesk/SitePages/FileSpace.aspx Open Office available for creating, editing and saving to your H:\ drive which you can then access when on campus.) TOP TIPS

All you need to do is use the relevant setup guide New students should visit cat. below. It directs you to the Citrix webpages where you can download the application and configure eduroam.org and install the your device with all the relevant info. eduroam set up tool before www.rgu.ac.uk/ithelpdesk - click on MyApps (Citrix coming on campus Receiver)

How do I access my email? The RGU student email service is provided by Microsoft’s Office365 and all students have an Visit www.rgu.ac.uk/ithelpdesk for links to our Office365 account, however: Support pages and information

• Students who were matriculated (including Always use your RGU personal (H)drive for Alumni) prior to 19th July 2013 also have a saving your work SkyDrive account

• All student accounts created after 19th July Always be suspicious of url links in emails 2013 have not been given a SkyDrive account (we are speaking to Microsoft about this so Did you know, as a student you can get keep an eye on our Service Status page for Microsoft Office free by visiting portal.office365. updates or follow us on Twitter) com and logging in with your student details

What is my email address? Your student account has two different Email: [email protected] addresses, both of which lead to the same account, so you can use either when giving out Tel: 01224 262777 your details. The addresses will be: Web www.rgu.ac.uk/ithelpdesk

• [email protected] (e.g. Twitter @RGU_ITHelpdesk [email protected])

• [email protected] (e.g. [email protected])

Please note the second address may already be in use (ie more than one J.Smith). To find your info, simply log into MyMail and use the ‘People’ link on the top of the page and type in your own name and this will return the relevant info.

53 Student Help Point

OPENING TIMES Services to International Students Mon to Wed, Fri – 9am to 4.30pm Student Help Point assists in the arrival Thurs – 10am to 4.30pm experience for all international students. We help to produce a student guide and we co- Based in Level 3 of the Ishbel Gordon Building, ordinate a Student Buddy Scheme. When you Student Help Point is your Gateway to Student arrive, you may need to visit us for a range of Life. It is the first point of contact for any non- student letters to help set up your new life in academic query, including: Aberdeen, to ask a question, or just for a chat!

Accommodation – Fees and Finance – Registration Services to Distance Learners – Student Life services – Student issues – All our services are available for distance Documents and ID – Appointments – Study Skills learners, particularly including:

Staff 1. First point of call for all non-academic queries One team leader and three student advisors, with a wealth of knowledge between them. Two 2. Gateway to Student Life – we advise on of our advisors are also students. support services available and make appointments when needed We provide the following services: 3. Issue of student status letters 1. First point of call for all in person non- academic queries

2. Gateway to Student Life – we advise on support services available and make appointments when needed Remember to enjoy the

3. Issue of student status letters student journey, make the most of every minute and live the memories 4. Payments that you will have forever” We can take the following payments:

• Tuition fees (can also pay online at www.rgu. ac.uk/makepayments)

• Accommodation fees (can also pay online at www.rgu.ac.uk/makepayments) TOP TIPS • Emergency loan repayments (can also pay Need to speak to a Student online www.rgu.ac.uk/makepayments) Help Point Advisor? Beat the • Print Account Top Up - You can also top up queues! Our quietest time of your printer account online by the following link: myprint.rgu.ac.uk the day is from 9-10.

• We accept cash, all credit/debit cards and cheques. Keep your student card safe –

5. Issue of Student Cards, including new cards it costs £10 to replace it! and replacements

6. Various purchases available – parking If you use the First Bus App, vouchers, study skills books remember to keep your phone charged at all times – otherwise you may have to pay extra on the bus.

54 FAQs How quickly can I obtain a student status letter? How do I get a new student card? Our service letter agreement is 2 working days; Visit Student Help Point, or request online at however simple letters that conform to one of askme.rgu.ac.uk our templates are normally issued before 3pm of the same day or immediately in person. Non- For expired or stolen cards, the card is free. For lost/ standard letters are produced within a 5 working misplaced cards, there is a replacement fee of £10: day timeframe, dependent on the complexity of you can pay this online or at Student Help Point. the letter and the ease of checking the validity of the extra information requested. Where can I buy street parking vouchers before you open at 9am?

• Costa Coffee in Ishbel Gordon Building Email: [email protected] (open 8.30am) OR log a query at askme.rgu.ac.uk

• Costa Coffee in Aberdeen Business School Tel: 01224 262182 / 01224 263660 (open 8.30am)

• Reception in Sir Ian Wood Building (open 8am) Online:

• Garthdee House Annexe reception and café Ask Me (open 8am) Web www.rgu.ac.uk/studenthelppoint • Post Office on Garthdee Drive (open 7am) Facebook www.facebook.com/ RGUStudentLife

Twitter @RGUHelpPoint

Other pinterest.com/RGUHelpPoint

55 Hardship (Financial)

How can I apply for an emergency loan? FINANCIAL SUPPORT Please visit our drop-in during termtime: Discretionary Fund Mon, Wed, Fri 10am-1pm, Room 5, Floor 3, Ishbel The Discretionary Fund is available to home Gordon Building. UK students only, who are in financial difficulty. International and EU students are not eligible. Or telephone us: 01224 262127 or 01224 262126 Before making an application to the fund you first must have taken out your full entitlement Drop-In and Appointment Times to a student loan. Forms can be obtained at Mon, Wed, Fri 10-1 www.rgu.ac.uk/financial-assistance Room 5, Floor 3, Ishbel Gordon Building Childcare Fund HOW CAN WE HELP? The Childcare Fund is available to full-time Financial support issues: Student loans, bursaries, home UK students only to help with the cost grants, etc - what is available and how to apply. of registered childcare. It is available to both postgraduate and undergraduate students. Financial assistance – if you are in financial International, EU and Nursing students are difficulty we may be able to help from not eligible. To be eligible you must have your Discretionary Fund, Childcare Fund, Emergency tuition fees paid by SAAS (undergraduate) or Loan Fund, and other funds. tuition fee loan (postgraduate) or by Student Finance England, Wales or N Ireland, and Tuition fee enquiries: must have taken out your full entitlement We can help with: Tuition fee amounts, to a student loan. Forms can be obtained at Tuition fee payments and Instalment plans www.rgu.ac.uk/financial-assistance 01224 262664 Emergency Loan Fund Information on student finance can be obtained from An emergency loan is a temporary short-term our webpages at www.rgu.ac.uk/studentfinance interest free loan available to students. You can borrow small amounts which must be repaid Staff within an agreed period of time. Amounts and X2 financial assistance advisors repayment will be discussed with an adviser X4 student finance staff when applying for the loan. Students requiring a loan should come to one of our drop-in sessions.

Trust Funds There are trust funds available within the University and externally that you may be eligible for. Further information can be obtained by contacting us using the details below.

Financial Support Enquiries

Tel: 01224 262127 / 01224 262126

Online: www.rgu.ac.uk/financial-assistance

Email: [email protected]

Tuition Fee Enquiries

01224 262664

[email protected]

56 Aberdeen Weather

Autumn SEP | OCT | NOV

SEP OCT NOV

Average High Temperature °C 16 12 8

Average Low Temperature °C 8 6 3

Average Monthly Rainfall 70 90 80

Winter DEC | JAN | FEB

DEC JAN FEB

Average High Temperature °C 6 5 6

Average Low Temperature °C 2 0 1

Average Monthly Rainfall 80 70 50

Spring MAR | APR | MAY

MAR APR MAY

Average High Temperature °C 8 10 13

Average Low Temperature°C 2 3 5

Average Monthly Rainfall 20 60 60

Summer JUN | JUL | AUG

JUN JUL AUG

Average High Temperature °C 16 18 18

Average Low Temperature °C 8 10 10

Average Monthly Rainfall 70 60 70

57 Fun Facts

St. Swithin’s Day (15 July) According to UK superstition, a day that is said to predict the weather of the succeeding 40 days; therefore, if it rains on St. Swithin’s Day, it will continue to rain for 40 days.

In 1684, due to extreme temperatures, the Thames River in England froze over for two months.

Scotland gets enough rain in one year to be able to fill Loch Lomond.

In the small Scottish Highland village of Plockton, the warmth from the Gulf Stream has resulted in palm trees around the harbour.

Ben Nevis is covered with snow for half the year.

Weather Forecasts www.metoffice.gov.uk

58 TOP TIPS The Library Use your library and your librarians – we’re here to help make things easier for you. Quiet Study Areas The library tower is for quiet, individual study. Don’t leave it until the last minute The Georgina Scott Sutherland Learning Centre to ask for help – come and speak is for group work. to us. Drop-In and Appointment Times Please see - libguides.rgu.ac.uk/roombookings Same thing goes for binding your Brief summary of service work – we can sell you the materials On Campus Students and show you what to do but libguides.rgu.ac.uk/c.php?g=559965 Distance Learning Students always leave yourself with enough libguides.rgu.ac.uk/c.php?g=664356 time so you don’t have to rush.

Full Range of Services to Students www3.rgu.ac.uk/staff-and-current-students/ library/services-and-facilities

Services to Distance Learners www3.rgu.ac.uk/staff-and-current-students/ library/distance-learners

FAQs When is the library open? www3.rgu.ac.uk/staff-and-current-students/ library/contact-us/library-opening-hours

How can I find the books and journals I need? librarysearch.rgu.ac.uk/discovery search?vid=44RGU_INST:VU1

libguides.rgu.ac.uk/readinglist

Can I get help to find information for my coursework? 59 libguides.rgu.ac.uk/classes

Can I get help with Referencing? www3.rgu.ac.uk/staff-and-current-students/ library/referencing-and-refworks/referencing- and-refworks

How can I contact the library? Email [email protected] Telephone: 01224 263450

Out of Hours chat www3.rgu.ac.uk/staff-and-current-students/ library/contact-us Email: [email protected] Facebook Messenger m.me/204619569594045 Tel: 01224 263450

Facebook @RGULibraryTeam

Twitter @RGULibrary

59 Useful Terminology

Buildings Immigration Biometric Residence Permit (BRP) - A BRP is a ABS – Aberdeen Business School biometric card which is your UK visa and proves that you have the right to be in the UK. GHA – Garthdee House Annexe UKVI (UK Visas and Immigration) - UKVI is the IGB – Ishbel Gordon Building department within the UK Government which SIWB – Sir Ian Wood Building controls all aspects of UK immigration.

Student Central – support service area on level 3 Leave to Remain - If you have been granted a of Ishbel Gordon Building visa for the UK, you have been granted ‘leave to remain’ in the UK. Basically, the phrase ‘leave to Academic Terms remain’ is commonly used by UKVI as another Course Leader word for visa. Your course leader is the person who runs a Student Immigration Team (SIT) - The only RGU specific degree course. They might not be the team trained and regulated to give immigration person who teaches your individual modules, advice to current RGU students, under the Office but they can be the point of contact for any of the Immigration Services Commissioner issues that might arise. (OISC) guidelines. Please see our webpages Tutor - Your tutor will work with you for an www.rgu.ac.uk/sitmoodle individual module and will run any tutorials. They might also be the lecturer for that module and IT your marker for any assignments. Ask Me - online Help Point with access to frequently asked questions and answers, with Module - A module is the term used to describe ability to log questions, book appointments and the individual courses that you undertake in order student status letters order to complete your degree. Each module will have its own code number, and will have its own Moodle - virtual learning environment with all assessment criteria. your modules and course materials

Lecture - A lecture is a means of teaching where Eduroam - free wi-fi on campus one person presents information on a topic to a large class. For the most part, lectures do not require Medical the participation of students – although questions GP - General Practitioner or Doctor. are always encouraged. Understanding the content NHS - National Health Service covered in lectures is a good way to prepare for any module assessments. NHS24 - 24 hour advice line on health symptoms outwith GP surgery opening times. Tutorials - A tutorial is a teaching session for a smaller number of students. Students are ARI - Aberdeen Royal Infirmary (the local hospital) expected to prepare for and participate in these sessions; answering questions and contributing Local and Doric to discussions. A tutorial is a good way to develop Bonnie – Doric for pretty/beautiful your skills in critical analysis and attendance is often mandatory. First – local bus company

Fit like – Doric for How are you?

Loons and Quines – Doric for boys and girls

P&J – local daily paper “The Press and Journal”

Rowie – buttery (savoury roll made of flour, lard, butter or vegetable oil, yeast). Originated in Aberdeen

Town House – Aberdeen City Council building on Union Street

60 TOP THINGS TO DO IN ABERDEEN AND ABERDEENSHIRE

TEN RECOMMENDED PLACES TO VISIT IN ABERDEEN

Broad Street, Aberdeen Maritime Museum View the magnificent Marischal College, home The perfect introduction to Aberdeen, providing to Aberdeen City Council. Visit restaurants a comprehensive overview of both the oil and and coffee shops in the impressive Marischal fishing industries. More info: www.aagm.co.uk Square development, and marvel at the life size leopard sculpture. Footdee A picturesque fishing village at the mouth of Hazlehead Park Aberdeen Harbour, and easily accessed from Large park with 2 golf courses, a large children’s Aberdeen Beach. A charming historical oasis, play area, maze, mini zoo (Pets Corner), heather with tastefully decorated outhouses and and conifer garden, azalea garden. On no 11 bus gardens which must be seen to be appreciated. route (towards Kingswells). Old Deeside Railway Line Old Aberdeen, University of Aberdeen Starts at Duthie Park and goes to Garthdee. For a Some of the finest architecture in the City. longer walk continue for 16 miles through the heart Find The Cruickshank Botanic Garden on The of the Aberdeenshire countryside to Banchory. Chanonry (off St Machar Drive), more info: www. abdn.ac.uk/botanic-garden Then go further Duthie Park down The Chanonry until you come to St Machar Beautiful park containing children’s play area, Cathedral, full info: www.stmachar.com pond, café, and indoor Winter Gardens which contain the largest cacti collection in the UK. On The Torry Battery no 17 bus route (towards Faulds Gate). A disused artillery battery near Torry which has overlooked the harbour since 1860. Stunning Aberdeen Beach view of city in addition to opportunity to bird and 10 minute walk from the town centre, Aberdeen dolphin watch. Beach provides walks along the sea front, in addition to a large recreational area featuring cafes, restaurants, an amusement park, sporting facilities and a cinema. Don’t forget to walk towards the lighthouse, and visit Footdee (see 6. above).

Victoria Park A delightful park in the Rosemount area, which boasts a fountain made of 14 different granites, in addition to a generous selection of flowers, shrubs and trees.

61 ABERDEENSHIRE A comprehensive overview of leisure and tourism in Aberdeenshire is here: www.aberdeenshire.gov. uk/leisure-sport-and-culture/

COUNTRY PARKS Alford - Haughton Country Park bus number 218 (some distance to walk)

Balmedie Country Park bus number 54, 63 (some distance to walk)

Haddo Country Park need own transport

Mintlaw - Aden Country Park bus number 67, 68 (some distance to walk)

www.aberdeenshire.gov.uk/leisure-sport-and- culture/country-parks/

CASTLES IN ABERDEENSHIRE on Public Transport Routes

There are a number of historic and beautiful castles and country homes in the North East of Scotland.

Castles that can be reached by public transport are below:

Crathes Castle, by Banchory Stagecoach Bluebird bus numbers 201, 202 and 203 from Aberdeen bus station stop at the entrance to Crathes Estate.

Drum Castle, by Banchory Stagecoach Bluebird bus numbers 201, 202 and 203 from Aberdeen bus station stop within walking distance (1/2 mile) of Drum Castle.

Note: There is a steep walk from the Drum Castle bus stop on the A93 up to the property.

Duff House (art gallery), Banff Stagecoach Bluebird bus number 35 from Aberdeen bus station stops in Banff.

Dunnottar Castle, Stonehaven By train: from Aberdeen to Stonehaven By bus: Stagecoach Bluebird 7 to Stonehaven Castle is one hour walk from town centre, along stunning coastal path.

Fyvie Castle, Fyvie, near Turriff Stagecoach Bluebird bus number 35 from Aberdeen bus station stops in Fyvie.

PLEASE NOTE that country bus services are much less frequent than City services. Before travel, please check out timetables here: www. stagecoachbus.com/timetables TOP THINGS TO DO IN THE REST OF SCOTLAND AND THE UK

SCOTLAND

Ten major tourist attractions in Scotland are: 8. Culloden Battlefield - site of the last battle of the Jacobite Rising in 1745, with visitor centre 1. Edinburgh Castle – ruined castle at top of and interactive exhibition. Royal Mile in Edinburgh, and includes the National War Museum of Scotland and the 9. Scottish Parliament – modern and innovative Regimental Museum of the Royals Scots building that is home to the Scottish Parliament Dragoon Guards. 10. The Kelpies, Forfar - 60-metre-high horse- 2. Loch Ness – large loch near Inverness and head sculptures depicting kelpies, on the famous for mythical monster beneath its Forth and Clyde Canal. A kelpie is a mythical waters. Loch Ness Cruises depart from the Scottish water horse visitor centre at Drumnadrochit.

3. Stirling Castle – famous castle where Mary Queen of Scots stayed, and one of the largest London castles in Scotland. The capital of the UK is home to many visitor 4. Skara Brae, Orkney - stone-built Neolithic attractions, and a vast collection of live shows. settlement, dating from around 3000 BC. London walking tours: www.walks.com

5. Eilean Donan – castle dating from the 13th Stonehenge – a vast prehistoric stone circle in century on an island over a loch in the Highlands. Wiltshire, England, and likely the most famous stone circle in the world. 6. Rosslyn Chapel - a 15th-century chapel located in the village of Roslin, near Edinburgh, with impressive and unusual architecture.

7. Melrose Abbey – stunning ruined monastery in the Scottish Borders.

63 RGU Contacts

Director of Student Life Office Library 01224 262117 01224 263450 [email protected] [email protected] www.facebook.com/rgustudentlife Records Accommodation (General) 01224 262205 01224 262130 Contact online at askme.rgu.ac.uk Contact online at askme.rgu.ac.uk Reslife Accommodation (Welfare) 01224 262019 01224 262141 [email protected] [email protected]; [email protected] RGU Sport Reception Accommodation Finance (RGU fees/instalments) 01224 263666 01224 263017 [email protected] Contact online at askme.rgu.ac.uk RGU Sport Clubs Admissions 01224 263665 01224 262728 www.rguunion.co.uk/getinvolved/sport/ 01224 262209 Contact online at askme.rgu.ac.uk RGU:Union 01224 262266 Careers Team: Employability www.rguunion.co.uk/contact/ & Professional Enrichment Hub 01224 262110 Student Help Point Contact online at askme.rgu.ac.uk 01224 263660 Visit us in Ishbel Gordon Building Chaplaincy (open 9am-4.30pm Mon-Wed, Fri – on campus most Wednesday and Fridays and 10am-4.30pm on Thurs) 01224 640119 Contact online at askme.rgu.ac.uk [email protected] Twitter: @rguhelppoint www.pinterest.com/rguhelppoint Counselling 01224 262120 Study Abroad: Employability & Professional Contact online at askme.rgu.ac.uk Enrichment Hub 01224 262160 Finance (tuition fees, SAAS) 01224 263172 01224 262664 Contact online at askme.rgu.ac.uk Contact online at askme.rgu.ac.uk

Study Skills Financial Assistance 01224 263089 01224 262127 Contact online at askme.rgu.ac.uk 01224 262126 Contact online at askme.rgu.ac.uk Transport 01224 262063 Immigration and Visa Support [email protected] 01224 262020 Contact online at askme.rgu.ac.uk Switchboard 01224 262000 Inclusion Centre Can transfer you to any department 01224 262103 or staff member [email protected]

IT Help Desk 01224 262777 [email protected]

64 External Contacts

Council Tax Police Registration for Certain International Students Aberdeen City Council (see www.scotland.police.uk/contact-us/overseas- Tel: 03000 200 292 visitor-registration-registering-with-the-police) (Monday to Friday 8am to 6pm) Email: [email protected] Aberdeen Police Station, Queen Street, Aberdeen, AB10 1ZA Aberdeenshire Council The Aberdeen OVRO office is open Monday, Tel: 03456 081 201 Wednesday and Friday, 0900 - 1230 hrs. & 1330 – (Monday to Friday 8am to 6pm) 1530 hrs. for initial registrations and changes of Email: [email protected] circumstances.

An appointment system does operate in Aberdeen. Finance All appointments should be made by e-mail. UK / EU Students [email protected] You can also contact the service on 01224 306 105 SAAS (Student Awards Agency for Scotland) Tel: 0300 555 0505 Support / Listening Services Student Finance England Tel: 0300 100 0607 Samaritans Tel: 116 123 (24 hours) Student Finance Wales Tel: 0300 200 4050 Breathing Space Tel: 0800 83 85 87 (Weekdays: Monday to Student Finance NI Thursday 6pm to 2am; Weekend: Friday 6pm to Tel: 0300 100 0077 Monday 6am)

Student Loans Company RGU:Nightline Tel: 0300 100 0609 Tel: 01224 26 36 46 (8pm to 8am, termtime)

Health NHS 24 (24 hour health advice if symptoms outwith GP surgery opening times, and where symptoms are such that you feel you can not wait for the GP surgery to open) Tel: 111

International Student Advice UKCISA Student Advice Line Tel: 020 7788 9214 (Monday to Friday 1pm to 4pm)

National Insurance Number Applications Tel: 0800 141 2075 (Monday to Friday 8am to 6pm)

Police Tel: 101 Non-Emergency Number In an emergency always dial 999 - when a life is in danger, a crime is in progress or a suspect is nearby.

65 Useful Websites

RGU Websites Social Media Support Services www.facebook.com/rgustudentlife

www.facebook.com/rgureslife Accommodation www.facebook.com/rguunion www.rgu.ac.uk/accommodation twitter.com/RGUHelpPoint Careers www.rgu.ac.uk/careers External Websites Council Tax Counselling Aberdeen City www.rgu.ac.uk/counselling-and-wellbeing www.aberdeencity.gov.uk/services/council-tax

Financial Assistance/Discretionary Fund Aberdeenshire www.rgu.ac.uk/financial-assistance www.aberdeenshire.gov.uk/council-tax/

Immigration and Visa Support Finance www.rgu.ac.uk/sitmoodle UK / EU Students

Inclusion Centre SAAS (Student Awards Agency for Scotland) www.rgu.ac.uk/inclusion www.saas.gov.uk

IT Helpdesk Student Finance England www.rgu.ac.uk/ithelpdesk www.gov.uk/student-finance-register-login

RGU Sport Student Finance Wales www.rgu.ac.uk/rgusport www.studentfinancewales.co.uk

RGU Union Student Finance NI www.rguunion.co.uk www.studentfinanceni.co.uk

Student Help Point Student Loans Company www.rgu.ac.uk/studenthelppoint www.slc.co.uk

Study Skills Health campusmoodle.rgu.ac.uk/course/view. NHS 24 – features self-help guides php?id=88648 www.nhs24.scot

Transport NHS Inform – information on medical conditions www.rgu.ac.uk/transport www.nhsinform.scot

ShelfHelp Scotland’s Service Directory - Directory where A collaborative project between the Library and the you can find the names, addresses, opening Student Counselling & Wellbeing Centre, ShelfHelp times and service details for thousands of is our way of helping. You’ll find books, videos, health services in Scotland www.nhsinform.scot/ apps, advice and personal stories on the following scotlands-service-directory topics:- Anxiety & Stress, Body Image and Eating, Depression, Mindfulness, Wellness and Meditation, International Student Advice Procrastination, Self-Esteem, Confidence and UKCISA – a wide variety of useful information for Assertiveness, Abuse and Trauma, ADHD, Autism international students and Asperger’s, Bereavement, Grief and Loss, www.ukcisa.org.uk Dyslexia, Dyscalculia and Dyspraxia, Finance, Gender Support Sexuality and Relationships, Bullying, Obsessions, Mind – information and support for persons with Compulsions and Addictions, Sleeping and Insomnia mental health queries libguides.rgu.ac.uk/shelfhelp/ www.mind.org.uk

Talk to Frank – information about drugs, how to deal with peer pressure and what to do when you’re worried about a friend www.talktofrank.com

66 Useful Information

UK and International Comparisons

Clothing and Shoe Sizes Please note the below comparisons are an approximation only; sizes can vary and we recommend you try on all items before purchase.

Women’s Clothing

British 8 10 12 14 16 18 20 22 USA 4 6 8 10 12 14 16 18 European 36 38 40 42 44 46 48 50 Japanese 9 11 13 15 17 19 21 23 Chinese 160-165 165-170 165-170 167-172 167-172 168-173 168-173 170-176 /84-86 /88-90 /88-90 /92-96 /92-96 /98-102 /98-102 /106-1110

Men’s Shoes

British 6 7 8 9 10 11 12.5 USA 6.5 7.5 8.5 9.5 10.5 11.5 13 European 39.5 41 42 43.5 44.5 45.5 47.5 Chinese 40 43 44 45

Women’s Shoes

British 3 4 5 6 7 8 9.5 USA 5.5 6 7 8 9 10 11 European 35.5 37 38 39 40 41.5 42 Chinese 36 37.5 39 40 41.5 43

UK Roads It is easiest to cross a busy public road at a designated crossing, where there is a button you can press and a “red” stationery man image will change to a “green” walking man image when it is safe to cross the road. Please note, traffic will stop when the main lights turn red; at orange, traffic may still pass through the crossing, therefore it is safest to rely on the pedestrian “red” and “green” men as indicators as to when to cross. Please also check in both directions before crossing the road, to ensure that cars or bicycles have indeed stopped or are slowing down.

67 Driving in the UK

Can I drive in the UK with an international licence? If you hold a driving licence issued outside of UK, Some tips for preparing to drive in the UK: then you can use the tool on the Government 1. You need a valid driving licence for website to check whether you can use it to drive the correct vehicle type you intend in the UK. You may be allowed to do so for a to drive. Please note that in the UK, limited period of time only. driving a car requires a different licence to a motorbike or van. It’s a Please use the tool here: www.gov.uk/driving- criminal offence to drive a vehicle nongb-licence without a valid driving licence.

Detailed information on starting to drive in the 2. Please refer to www.gov.uk/learn-to- UK is here: www.gov.uk/browse/driving/driving- drive-a-car, where you will find a step uk-and-abroad by step procedure to driving in the UK.

You will need to pay road tax and insurance to • Check if you are allowed to drive in UK: cover your vehicle. This step includes: legal age, eyesight and other rules. UK Highway Code • Apply for a provisional driving licence: Driving in the UK is governed by the UK Highway This licence will allow you to drive only Code: www.gov.uk/browse/driving/highway- with an instructor’s car or your own car code-road-safety with another driver present.

In addition to having current valid road tax, • Get driving lessons and practice: insurance and a driving licence, you must: Please check up to date regulations in the DVLA website, eg displaying an “L” plate • drive on the left-hand side of the road and and rules for your companion driver. overtake on the right-hand side There are many driving schools in • wear a crash-helmet if you are riding a motor Aberdeen which usually charge by the hour. cycle or a moped • Prepare your theory test: • wear a seat belt if you are the driver or front While you are learning to drive, you seat passengers; rear seat passengers must can start studying for the theory test. wear seat belts where they are fitted Check: www.safedrivingforlife.info/ • not drive whilst under the influence of alcohol take-official-free-practice-driving- or drugs theory-test/car-practice-theory-tests/ car-practice-test-one; please note that • observe speed limits: 30 or 40 mph (miles you can either buy as a book or pay for per hour) in built-up areas but some zones software access in towns and cities have lower limits, 70 mph on motorways and 60 mph on all other roads • Book a theory test: unless a different limit is displayed (e.g. 50) When you feel you are ready please book here: www.gov.uk/book-theory-test.

More information: www.gov.uk/browse/driving • Book the driving test: and www.ukcisa.org.uk/Information--Advice/ When you pass your theory test, you can Studying--living-in-the-UK/Driving then book your practical exam when your instructor advises to do so. Please note that you cannot book the driving test until you pass the theory test.

3. Please check this website to keep up to date with the latest information and legislation: www.gov.uk/browse/ driving/driving-licences Services to International Students All students on eligible courses are welcome to Study Abroad apply for study abroad – selection will depend on academic performance, number of places available, number of applications received, Why study or work abroad? quality of applications received etc. There are many benefits to studying abroad, including increased confidence, experience of a Services to Distance Learners different culture, becoming more independent Distance Learning students are not able to and developing life skills, all of which enhance study abroad. your employability. FAQs Drop-In and Appointment Times • Do I need to speak another language to be Monday to Friday – 9am to 4.30pm able to study abroad? No – all of our partner institutions teach in English, although we It is preferable for students to contact us do recommend you know some of the local via [email protected] to arrange an language as it will help you in day to day life appointment in advance • Where can I go on study abroad? We have lots of information online at www.rgu.ac.uk/ Our service is available to students in all studyabroad and also under School Study academic Schools which offer study abroad. We Areas on CampusMoodle provide information to students who would like to study abroad; support for students who are • How long do students study abroad for? going on/are currently on study abroad; support Most of our students study abroad for one to incoming exchange students who are here for semester only a credit bearing semester. • How do I apply to go on study abroad? Staff We have 2 application deadlines a year – 31 January for study periods starting in • International Exchanges Manager Semester 1 and 15 April for study periods starting in Semester 2 • Employability Assistant (Study Abroad) • Is any funding available to study abroad? Each School has a dedicated Exchange There may be a small grant available from Coordinator who is a member of academic the Erasmus Programme to study abroad in staff, and these Coordinators can advise on certain countries in Europe, however, this is any academic matters related to study abroad not guaranteed and will largely depend on the www3.rgu.ac.uk/future-students/study-abroad/ outcome of the Brexit negotiations. europe/contact-details-for-exchange-coordinators

Our service is university-wide and we provide • Don’t focus on a certain support for outgoing and incoming students to all academic Schools which participate in Study destination or let Abroad. We can provide advice and guidance preconceptions of what a on the practical side of study abroad (e.g. applying, accommodation etc.) Both members country is like put you off – of the team can advise students on these issues. it is the experience that is important rather than the location

• Research the different options available to you

• Make sure you can afford it and save up money so you can make the best of your experience

69 The one piece of advice from students who have been on study abroad to students who are considering going on study abroad is “Go for it”

We made a word cloud of the most used words by students on their return and they included “life-changing experience; eye- opening; amazing; unforgettable; challenging; recommended; best decision; exciting”

Email: [email protected]

Tel: 01224 263172 / 01224 262160

Online: www.rgu.ac.uk/study-abroad

Facebook www.facebook.com/ rgustudyabroad

Twitter @RGUAbroad

Instagram rgu_erasmus_exchange

70 Diary

September, 2019

07 Braemar Gathering | Famous Highland 19 Part Time Jobs Fair | From 10.30am to 2.30pm in Games. Visited regularly by the Royal The Sir Ian Wood Building. Family. 19–22 True North Music Festival | 07 Doors Open Day Aberdeen | Doors Open www.aberdeenperformingarts.com/truenorth Days Aberdeen www.facebook.com/ 23 Autumnal Equinox | First day of Autumn AberdeenDoorsOpenDay 23 Aberdeen Holiday | University closed Welcome Week | Check out www.facebook/ 07–15 Jewish New Year (Rosh Hashanah) com/rgureslife and www.facebook.com/ 29–01 rguunion for events information.

09 Start of First Semester | Full academic calendar www.rgu.ac.uk/academic-calendar

October, 2019

29-08 Sharad Navratri (Nine Nights) | One of the 23 - 3 Sound Festival greatest Hindu festivals. www.sound-scotland.co.uk

10 World Mental Health Day | 27 2am | Clocks go back one hour, at 2.00 am For information on mental health issues go to British Summer Time (BST) the UK moves to mind.org.uk, and for relevant Student Services 1.00 am Greenwich Mean Time (GMT) in the University refer to www.rgu.ac.uk/ inclusion and www.rgu.ac.uk/counselling 27 Diwali / Deepavali, “The Festival of Lights” | symbolising the victory of good over evil 14 Canadian Thanksgiving (Hindu, Sikh)

17-27 Dance Live Festival | 31 Halloween | An annual celebration of www.citymoves.org.uk/dancelive/ ghosts and the supernatural.

November, 2019

05 Fireworks Night | Anniversary of an attempt 30 St Andrew’s Day | Saint Andrew is the to blow up the Houses of Parliament. Guy patron saint of Scotland. In 2006, the (Guido) Fawkes was part of the Gunpowder Scottish Parliament designated St. plot in 1605. He wanted to blow up King Andrew’s Day as an official bank holiday. James I and his government, but the plot was discovered in time to stop this happening.

10 Remembrance Sunday| in honour of servicemen who lost their lives in the First World War and all conflicts thereafter.

71 December, 2019

01 World AIDS Day | For info on HIV / AIDS go 22 Winter Solstice | signifying the day in the UK to www.nat.org.uk or www.tht.org.uk calendar with the longest hours of night

03 First text message sent in 1992 22-30 Hanukkah | Jewish festival commemorating the rededication of the 07-21 Semester 1 Assessments | Full academic Holy Temple in Jerusalem calendar at www.rgu.ac.uk/academic-calendar 25 Christmas Day | (please note majority of 14 First UK general election in which women shops will be closed) can vote on this day in 1918 31 Stonehaven Fireballs Ceremony | High Street, Stonehaven

January, 2020

01 New Year’s Day | Please note majority of 25 Burns night | Celebration of the life and shops will be closed works of Scottish poet Robbie Burns, who was born on January 25, 1759. Burns’ best First UK mobile phone call in 1985 01 known work is “Auld Lang Syne”. 10 The London Underground opens in 1863 25 Chinese New Year | This is the first day in 13-24 Post-Assessment Break the Year of the Rat. 27 Start of Semester 2 | Full academic calendar at www.rgu.ac.uk/academic-calendar

February, 2020

14 Valentine’s Day | a celebration of love and 25 Shrove Tuesday (Pancake Day). | Day before affection between partners. “Lent,” when it is traditional to eat pancakes.

March, 2020

TBC Aberdeen Jazz Festival | Date to be 29 Clocks go forward by one hour: at 1.00 am confirmed. the UK moves to 2.00 am British Summer Time (BST) 01 St David’s Day | Patron Saint of Wales 30-3 University Spring Break | Full academic 08 International Women’s Day | For full info calendar at www.rgu.ac.uk/academic- visit www.internationalwomensday.com calendar 17 St Patrick’s Day | Saint Patrick is a patron saint of Ireland.

72 April, 2020

01 Castles | Castles reopen this month, check 12 Easter Sunday nts.org.uk and historic-scotland.gov.uk for details 20 Vaisakhi | Sikh Spring Festival

30-03 University Spring Break | Full academic calendar 20 Aberdeen holiday | University closed www.rgu.ac.uk/academic-calendar (excepting Library) | patron saint of England 06 First Modern Olympics in Athens in 1896 23 St George’s Day 08 Hana Matsuri | Buddha’s Birthday 24 Birth of Shakespeare in 1564 08 Hanuman Jayanti, | Hindu celebration of 27-1 end of second semester teaching | Full birth of the god Hanuman. academic calendar at www.rgu.ac.uk/ academic-calendar 12 Union Jack created on this day in 1606 | , an amalgamation of Scottish and English flags Reading Week | Full academic calendar at in to one www.rgu.ac.uk/academic-calendar

May, 2020

23-23 Ramadan | annual Muslim month of fasting 06 The Channel Tunnel opens in 1994, linking UK and France 04 May Day 15 End of second semester | (except for 2-16 Semester 2 Assessments | Full academic Final Year Honours Students) and start of calendar www.rgu.ac.uk/academic-calendar scheduled summer vacation period.

06 Penny Black issued (first stamp) on this day 23-24 Eid al-Fitr | end of Ramadan, Muslim celebration in 1840

June, 2020

14 Aberdeen Highland Games|Hazlehead Park. 27 Barclays opens UK’s first cashpoint in 1967 20 Summer Solstice | designating the day in the 30 First Harry Potter book published in 1997 UK calendar with the longest hours of light.

July, 2020

05 National Health Service begins in 1948 11 Big Ben’s first strike on this day in 1859

10-12 Stonehaven Folk Festival | 21 First man reaches the moon in 1969 www.stonehavenfolkfestival.co.uk

13 Aberdeen Holiday | University closed

August, 2020

AUG Edinburgh Fringe | www.edfringe.com 1-15 Assessment Resits | Full academic calendar at www.rgu.ac.uk/academic-calendar 05 UK’s first cinema opens in 1901 15 on this date in 1903 the newly formed Aberdeen Football Club played its first match.