For more help with choosing your hospital, contact: Choosing your hospital

Northern Patient Choice Advisory Service Primary Care Trust North Lincolnshire Primary Care Trust Health Place Wrawby Road Brigg North Lincolnshire DN20 8GS

Tel: 01652 601245 www.nlpct.nhs.uk P H O T O G R A P H Y C O P Y R I G H T : A L A M Y , G E T T Y , J O H N B I R D S A L L , N H S L I B R A

A copy of this booklet is also R Y , R E X

available on: www.nhs.uk , S P L , Z E F A

270744/148 / C O R B I © Crown copyright 2005. S What is patient choice? Things to think about If you and your GP decide that you need to see a specialist Where can I go for treatment? for further treatment, you can now choose where to have You might already have experience of a particular hospital or know someone who has. Now you can choose – where would you like to go? Or, if you like, your treatment from a list of hospitals or clinics. From April, your GP can recommend a hospital where you can be treated. you may have an even bigger choice – full details will be How do I find out more information on the NHS website (www.nhs.uk). about my condition? Your GP should be able to give you the answers to some of the questions This guide explains more about how the process works. you have. Or contact NHS Direct: visit www.nhsdirect.nhs.uk or call It also gives you answers to some questions you may have. 0845 4647 and ask to speak to a health information advisor. Plus, there are details of the hospitals you can choose and How long will it take? some information to help you choose the one that will be How quickly do you want to be treated? Would you be willing to travel best for you. If you need more help, details of your local further away if it meant you could be treated quicker? support services are on the back of this booklet. Where’s closest? You might want to think about how you will get to hospital. Who will take As well as the hospitals listed in this booklet, your GP may you there and pick you up when your treatment is finished? If you are going also be able to refer you to community-based services, to stay in hospital for a while, do you want to be close to family or friends? such as GPs with Special Interests or community clinics. Where’s best for me? Alternatively, if your GP decides to refer you to a Clinical Different people have different priorities. You know what’s most important for you – hospital cleanliness or location, for example. This booklet gives you Assessment Service and you then need to go to hospital, an overall idea of what each hospital is like, so you can work out which one you will be able to choose from this list of hospitals. suits you. If you want to find out more visit www.nhs.uk, the NHS website. Your questions answered Making your choice

Why would I want to choose which Is there help available for my travel You may already have a clear idea as to where you would like to be treated. If so, this hospital treats me? arrangements to get to hospital? booklet will give you more information on the hospital you have chosen. If you haven’t made If you choose which hospital you are treated If your GP or the person who has referred you up your mind, you could: in, you can make sure that you go to the determines that you have a medical need for place that will best suit your needs. transport to get to hospital, patient transport Find out what your choices are services should be provided. You may also Talk to your GP or local support services about the choices that are available to What if I don’t want to choose? have your travel expenses paid through the you and where you can get more information and support. You do not have to make the decision Hospital Travel Costs Scheme, if you get Get the information you need yourself. If you prefer, your GP can still Jobseeker’s Allowance, Working Tax Credit, make the choice for you and recommend Child Tax Credit or Pension Credit. This guide should give you most of the information you need to help you make a hospital for your treatment. your choice. For more details visit www.nhs.uk, the NHS website. Which hospital should I choose? Talk it through with someone else What if I don’t want to go to a The hospitals you can choose from will depend You may want to discuss your choices with family or friends, especially if you different hospital? on the type of specialist you need to see. This are going to need their help with travel or care after your treatment. You don’t have to. If you would rather visit booklet shows you which hospitals carry out Weigh up the pros and cons the hospital that you usually go to, then you the treatment you need (Where can I have my can make that choice. treatment?). The table How does your Hospital Consider your needs and compare each hospital using the information you have, Trust score? gives you more information about bearing in mind what is most important to you. Is patient choice offered for all these hospitals and will help you make a Book your appointment medical conditions? choice that best suits you. You will be advised how to book your hospital appointment. Once you have A choice of hospital is available for most decided where you want to go, follow this guidance. And don’t be afraid to ask medical conditions. However, not all What happens if I change my mind? if you need help with booking an appointment. hospitals treat every medical condition If you decide that you do not want to be and some patients may need a more treated at the hospital where you have your specialist service. first appointment, you can go back to your GP, who will go through the other options If I need treatment after my first available to you. appointment, will I be treated at Your hospitals the same hospital? Where can I get the information I need In most cases you will. But if you need very to help me make my choice? The next few pages will help you decide which hospital will be best for you: specialised treatment, you may have to go If you want to know something that isn’t to another hospital. covered in this guide, or you want more Where can I have my treatment? shows which Hospital Trusts treat advice, you can talk to your GP or other which conditions. There are descriptions of each of your local hospitals Will I have to pay? local support services. You’ll find the details and how to get to them. No, not as an NHS patient. All the hospitals of your local support services on the back The map shows where each hospital is. listed provide services to NHS patients. As cover of this booklet. You may also want to How do your hospitals score? gives ratings for each Hospital Trust, long as you choose one of the hospitals talk things through with family and friends. so that you can compare their performance in nine different categories. listed in this booklet, you won’t have to pay. For further information you can visit www.nhs.uk, the NHS website. Where can I have my treatment? Hospital Trusts

Use the chart below to check which hospitals provide the service you need. In addition Hospital Trusts are NHS organisations that manage hospitals. There may be more than to the hospitals listed, your GP may be able to refer you to community-based or other one hospital in a single Trust. The NHS collects information at Trust level, so a lot of services. Ask him or her what’s available in your local area. He or she will also advise information is listed by Trust, not individual hospital. you if the service you need is not listed. Specialty name The list shows which hospitals are in which Hospital Trust. s c i y r d t e e Capio Healthcare Nuffield Hospitals e a y a g r o n g p y i y r r u o o c y q d l g

h Capio Park Hill Hospital Hull Nuffield Hospital s i e h

t g o t y o y d g l r r o o r g g e l l & o s o e l y u

o y i o t o c l l m s g i t x e m g

n & r l o o l l o

s a a y t o e t l c a l a a a

o Classic Hospitals United Lincolnshire Hospitals a g o a o r r e m m h i o i r n - o t m e e r a

t u d l l m d , u h s n n u n r e r e r

a w o Hull and East Riding Hospital NHS Trust a e y e a e r p r e a h a a r E C D G G G G N O P R T U Hospital provider O f County Hospital Louth Doncaster and Bassetlaw g Lincoln County Hospital Capio Healthcare, Capio Park Hill Hospital GGGGGG Hospitals NHS Foundation Trust e Classic Hospitals, Hull and East Riding Hospital GGGGGGG GGGG Bassetlaw Hospital r Doncaster Royal Infirmary Doncaster and Bassetlaw Hospitals NHS Foundation Trust GGGGGGGGGGGGGG Hospital Management Trust Hospital Management Trust, St Hugh’s Hospital GG GG G GG t St Hugh’s Hospital Hull and East Yorkshire Hospitals NHS Trust GGGGGGGGGGGGGG Hull and East Yorkshire Hospitals NHS Trust Northern Lincolnshire and Goole Hospitals NHS Trust GGGGGGGGGGGGGG y Castle Hill Hospital u Hull Royal Infirmary Nuffield Hospitals, Hull Nuffield Hospital GG G Northern Lincolnshire and United Lincolnshire Hospitals NHS Trust GGGGGGGGGGGGGG Goole Hospitals NHS Trust i Diana, Princess of Hospital o Goole and District Hospital a Goole Treatment Centre s Scunthorpe General Hospital

This data was correct at the time of going to print and may be subject to amendments. Find your hospital Your hospitals

The numbers on this map refer to the numbers on the hospital list on the previous page.

CAPIO HEALTHCARE CLASSIC HOSPITALS

CAPIO PARK HILL HOSPITAL HULL AND EAST RIDING HOSPITAL

6 12 HULL M62 7 A63 2 9 10 GOOLE

SCUNTHORPE A180 11 M180 1 GRIMSBY 8 5 4 DONCASTER Thorne Road, Doncaster, Lowfield Road, Anlaby, Hull, A15 M18 DN2 5TH Yorkshire HU10 7AZ Tel: 01302 730300 Tel: 01482 659471 www.capio.co.ukM23 A542 www.classichospitals.com LOUTH 13 3 AT A GLANCE AT A GLANCE WORKSOP This hospital has 17 patient rooms This 40-bed hospital, west of and a four-bed day unit. It provides a , offers a range LINCOLN 14 range of surgical and diagnostic of services including cardiac (heart treatment facilities, and has access to and circulation), orthopaedic (bones support services, which include heart and joints) and cancer services. and breathing care. PUBLIC TRANSPORT PUBLIC TRANSPORT Nearest train station: Hessle, Nearest train station: Doncaster, one and a half miles. 10 minutes walk. Buses: Traveline 0870 608 2 608. Buses: Traveline 0870 608 2 608. PARKING PARKING Free parking available. Free parking available. Your hospitals Your hospitals

DONCASTER AND BASSETLAW DONCASTER AND BASSETLAW HOSPITAL MANAGEMENT TRUST HULL AND EAST YORKSHIRE HOSPITALS NHS FOUNDATION TRUST HOSPITALS NHS FOUNDATION TRUST HOSPITALS NHS TRUST

BASSETLAW HOSPITAL DONCASTER ROYAL INFIRMARY ST HUGH’S HOSPITAL CASTLE HILL HOSPITAL

Kilton Hill, Worksop, Armthorpe Road, Doncaster, Peaks Lane, Grimsby, Castle Road, Cottingham, S81 0BD South Yorkshire DN2 5LT DN32 9RP East Yorkshire HU16 5JQ Tel: 01909 500990 Tel: 01302 366666 Tel: 0800 250 070 Tel: 01482 875875 www.dbh.nhs.uk www.dbh.nhs.uk www.sthughshospital.co.uk www.hey.nhs.uk

AT A GLANCE AT A GLANCE AT A GLANCE AT A GLANCE Close to the town centre, 250-bed One mile from the town centre, This new purpose-built hospital, The 507-bed Castle Hill Hospital in Bassetlaw Hospital provides a range the 850-bed Doncaster Royal south of the town, has 31 beds. Cottingham is five miles west of Hull. of clinical services. It has new stroke, Infirmary has a full range of local It houses twin theatres and an It offers plastics and heart and lung coronary (heart) care and clinical services. It has new stroke extensive diagnostic and outpatient treatment among its specialties. It is dermatology (skin) units as well and renal (kidney) dialysis units and a department and offers a wide range undergoing a redevelopment with a as a day surgery unit. breast care centre. of services to the local community. new cancer hospital.

PUBLIC TRANSPORT PUBLIC TRANSPORT PUBLIC TRANSPORT PARKING Nearest train station: Worksop, Nearest train station: Doncaster, Nearest train station: Grimsby Town, one mile. one mile. one mile. Nearest train station: Cottingham, Buses: Traveline 0870 608 2 608. Buses: Traveline 0870 608 2 608. Buses: Traveline 0870 608 2 608. 15 minutes walk. Buses: Buscall 01482 222222. PARKING PARKING PARKING Charges apply. ND BASSETLAW Charges apply. Charges apply.HULL AND EAST PARKING YORKSHIRE HOSPITALS NHS TRUST Limited charges apply. Your hospitals Your hospitals

HULL AND EAST YORKSHIRE NORTHERN LINCOLNSHIRE AND NORTHERN LINCOLNSHIRE AND NORTHERN LINCOLNSHIRE AND HOSPITALS NHS TRUST GOOLE HOSPITALS NHS TRUST GOOLE HOSPITALS NHS TRUST GOOLE HOSPITALS NHS TRUST

HULL ROYAL INFIRMARY DIANA, PRINCESS OF WALES GOOLE AND DISTRICT HOSPITAL GOOLE TREATMENT CENTRE HOSPITAL

Anlaby Road, Hull, Scartho Road, Grimsby, Woodland Avenue, Goole, Goole Treatment Centre, East Yorkshire HU3 2JZ Lincolnshire DN33 2BA East Yorkshire DN14 6RX Woodland Avenue, Goole, Tel: 01482 328541 Tel: 01472 874111 Tel: 01405 720720 East Yorkshire DN14 6RX www.hey.nhs.uk www.nlg.nhs.uk www.nlg.nhs.uk Tel: 01724 387886 www.nlg.nhs.uk AT A GLANCE AT A GLANCE AT A GLANCE The 780-bed Hull Royal Infirmary, The Diana, Princess of Wales Goole and District Hospital is AT A GLANCE near Hull city centre, specialises in Hospital, two miles south of Grimsby located in the centre of town. The 35-bed Goole Treatment Centre, nervous system and kidney problems town centre, provides a full range of It offers a wide range of inpatient in the town centre, is a fast-track and critical care. It also has a services. It also has a breast care unit and outpatient services. bone and muscle centre. specialist women and children’s and an intensive therapy unit. hospital and an eye hospital. PUBLIC TRANSPORT PUBLIC TRANSPORT PUBLIC TRANSPORT Nearest train station: Goole, Nearest train station: Goole, PUBLIC TRANSPORT Nearest train station: Grimsby, five minutes by taxi. five minutes by taxi. Nearest train station: Hull, one mile. Buses: Buscall 01482 222222. Buses: Buscall 01482 222222. 15 minutes walk. Buses: Traveline 0870 608 2 608. Buses: Buscall 01482 222222. PARKING PARKING PARKING Free parking available. Free parking available. PARKING Limited charges apply. Limited charges apply. Your hospitals Your hospitals

NORTHERN LINCOLNSHIRE AND NUFFIELD HOSPITALS UNITED LINCOLNSHIRE HOSPITALS UNITED LINCOLNSHIRE HOSPITALS GOOLE HOSPITALS NHS TRUST NHS TRUST NHS TRUST

SCUNTHORPE GENERAL HOSPITAL HULL NUFFIELD HOSPITAL LOUTH COUNTY HOSPITAL LINCOLN COUNTY HOSPITAL

Cliff Gardens, Scunthorpe, Entrance 3, Castle Hill Hospital, High Holme Road, Louth, Greetwell Road, Lincoln, North Lincolnshire DN15 7BH Castle Road, Cottingham, Lincolnshire LN11 0EU Lincolnshire LN2 5QY Tel: 01724 282282 East Yorkshire HU16 5FQ Tel: 01507 600100 Tel: 01522 512512 www.nlg.nhs.uk Tel: 01482 623500 www.ulh.nhs.uk www.ulh.nhs.uk www.nuffieldhospitals.org.uk AT A GLANCE AT A GLANCE AT A GLANCE Scunthorpe General Hospital, in the AT A GLANCE This 100-bed hospital, near central Lincoln County Hospital is just east of city centre, has 367 beds. It is a busy The Hull Nuffield Hospital, north Louth, offers a range of acute Lincoln city centre. It provides all district hospital that covers all major west of Kingston upon Hull, has 38 medical services and surgical major specialties and has recently specialties as well as a range of en-suite rooms, provision for high specialties, including orthopaedics opened a new cancer care unit. It has general medical services. dependency care and three modern, (bones and joints) and neurology 673 beds. well-equipped theatres. Support (nervous system). Outpatient services PUBLIC TRANSPORT services include physiotherapy, include a diabetes clinic and 24-hour PUBLIC TRANSPORT Nearest train station: Scunthorpe, podiatry (feet) and radiology. X-ray cover. Nearest train station: Lincoln, 15 minutes walk. one mile. Buses: Traveline 0870 608 2 608. PUBLIC TRANSPORT PUBLIC TRANSPORT Buses: Traveline 0870 608 2 608. Nearest train station: Cottingham, Nearest train station: Cleethorpe, PARKING a mile and a half. 13 miles. PARKING Charges apply.NUFFIELD HOSPITALS Buses: Traveline 0870 608 2 608. Buses: Traveline 0870 608 2 608. Charges apply.

PARKING PARKING Free parking available. Free parking available. How does your Hospital Trust score? What do the ratings mean?

Check against the coloured chart to see how your Hospital Trust measures up. Go to the next page for more on what these ratings mean.

Healthcare Commission statistics Patients’ views The overall ratings A new approach to assess and report on the

s The Healthcare Commission is the independent performance of healthcare organisations has t e r s

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d regulator of healthcare, and is responsible for been developed for 2006, which looks at a

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much broader range of issues. In Autumn 2006,

v assessing and reporting on the performance f t n t G a i i n i d o r n l o i r

a a t n e o n t i p Average i a of healthcare organisations on an annual the Healthcare Commission will publish the

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t e basis. For NHS Trusts, this involves issuing assessment of the performance of healthcare t l Below average e e n a e i n n l

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G g l e s g t i i e a s m A a n t n an annual performance rating. This overall organisations for England for the year ending c r i p p e S n a a t

Poor t s n o c e a R p f a u o c a G l n n

R rating is made up of a number of performance March 2006. C O M H I M A I C indicators. The indicators show how Trusts are doing in relation to some of the main targets Healthcare Commission statistics Doncaster and Bassetlaw Hospitals NHS Foundation Trust ### G G GGGG GGG set by the Government for the NHS, as well Inpatient waiting times as other broader measures of performance, This column shows how well your hospitals Hull and East Yorkshire Hospitals NHS Trust #$$ G G G GGGGGG such as information from surveys of staff and have done at getting patients into hospital for patients. The indicators chosen for publication treatment as quickly as possible. The target Northern Lincolnshire and Goole Hospitals NHS Trust ### G G GGGGGGG in this leaflet are those that the Healthcare they were measured against was six months United Lincolnshire Hospitals NHS Trust ##$ Commission and Department of Health believe from the time when the hospital doctor G G G G GGG GG matter most to patients. decided that treatment was necessary. www.nhs.uk has the latest waiting times The 2005 NHS performance ratings were information. published in July 2005 and cover the year ending 31 March 2005. They place NHS Cancelled operations Trusts in England into one of four This column shows how often your hospitals categories: cancelled booked operations for non-medical • Trusts with the highest levels of performance reasons (e.g. equipment being out of action, are awarded a rating of three stars. no bed being available or staff being away). • Trusts with mostly high levels of performance, but not consistent across all areas, are Outpatient waiting times awarded a rating of two stars. This column shows how well your hospitals • Where there is some cause for concern have done at getting patients into hospital regarding particular areas, Trusts are for a clinic appointment following GP referral. awarded a rating of one star. The target they were measured against was • Trusts that have shown the poorest levels 13 weeks from GP referral. www.nhs.uk has of performance receive a rating of zero stars. the latest waiting times information.

If a Trust has a low rating because of poor Management of risk performance on a number of key targets and All hospitals need to make sure they are indicators, this does not mean that a hospital reducing the possibility of things going wrong is unsafe, that it does not contain some very and, if something does go wrong, making good clinical services or that the staff are not sure it won’t happen again. The Department working hard in often difficult circumstances. of Health issues standards to help hospitals It does mean that performance must be achieve this, and this column shows how well improved in a number of key areas. your services have done on achieving these.

Though regulated by the Healthcare Commission, published performance ratings for Independent Sector Treatment Centres and private hospitals are not currently available. Please turn the page for an explanation of the other ratings. For more information, please see individual hospitals' websites, www.dh.gov.uk or www.healthcarecommission.org.uk What does the medical jargon mean?

Here’s a guide to some of the medical language used in this booklet.

Hospital cleanliness How long did you wait to be seen after you What’s a specialty? Once a year, hospitals have to assess their had arrived in outpatients? Were the reasons There are several different specialties, each with its own team of doctors. levels of cleanliness and report them to the for any waits explained? For example, some doctors will specialise in treating orthopaedics (bones Department of Health. This column shows and joints), while others will specialise in ophthalmology (eyes). how your hospitals have done. Cleanliness and comfort How clean were the outpatient department What’s an outpatient appointment? MRSA infection and toilets? Was it easy to find your way An outpatient appointment is when you visit the hospital to see a doctor One of the things that patients are most around? Patients were also asked how they who will examine you so that she or he can diagnose what the problem is worried about is catching the infection MRSA felt the hospital staff had treated them – for and think about what the best treatment will be. (Methicillin resistant Staphylococcus aureus). example, did hospital staff talk in front of you It can be a very nasty infection, but it is as if you were not there, and did staff respect What’s a day case? actually quite rare in comparison to the your privacy? Simple treatments are often done as day cases. This means you will not number of patients who receive hospital care normally stay overnight. each year. People do not always catch it in Information provided hospital – they may already have it before they Patients were asked questions about how What’s inpatient treatment? enter hospital. But hospitals have to record all satisfied they were with information they Inpatient treatment is when you go into hospital to have your treatment MRSA bloodstream infections, whether or not received. Were the reasons for tests or and stay overnight. patients have contracted them in hospital. treatment explained? Were you told what This column gives an indication of the number to expect? Were you given information about What’s elective treatment? of cases of MRSA bloodstream infections and the medication that was prescribed for you? Most treatment is routine or ‘elective’. This simply means your treatment whether the Hospital Trust has been successful Were you given the name of someone you is planned in advance rather than you needing emergency treatment. in reducing the number of cases since last could contact if you were concerned after Routine treatment usually takes place during normal working hours, year. MRSA rates may vary depending on the you left? although occasionally some hospitals work at weekends. type of patients the hospital treats. You can find out more about MRSA infection from the About the Healthcare Commission What’s a GP with a Special Interest? Department of Health website (www.dh.gov.uk), The Healthcare Commission exists to promote Sometimes, rather than going to a hospital or clinic, you may be able to which includes a complete breakdown of all improvements in the quality of healthcare and choose to be treated by a GP with a Special Interest. These are GPs who Trusts’ rates and A simple guide to MRSA. Or public health in England. It has a wide range have extensive training and experience in their specialty as well as their visit www.nhsdirect.nhs.uk, the NHS Direct of responsibilities, all aimed at improving the GP qualifications. website. quality of healthcare. These responsibilities include assessing the performance of healthcare What patients said organisations, awarding annual performance In 2005 the Healthcare Commission published ratings for the NHS and coordinating reviews the results of a survey of patients who had of healthcare by others. For more information attended outpatient clinics. These columns about the Healthcare Commission, go to include the results against questions that asked: www.healthcarecommission.org.uk or ring 0845 601 3012. Access and waiting How long did you have to wait for an appointment to be seen in a hospital clinic? Was the appointment cancelled? Were you given a choice of times for your appointment?