2019 Annual Report
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2019 Annual Report Adventist HealthCare Limited Contents 4 Key Stats 19 Mission Message Quality & Excellence 6 23 23 Safety & Reliability Improvement Program 23 Quality Management & Accreditation 9 Strategic Focus 24 Quality Awards 2018-19 Highlights 26 Education & Research 12 12 40 Years of Cardiac Surgery 26 Research Advisory Committee 12 San’s MDT Room 27 Avondale College of Higher Education 15 Da Vinci 2000th Celebration 27 SAH Clinical School 15 4K Surgical Imaging Technology 28 Community Education 15 San Water Launch 28 Clinical Trials 16 SanCare App 30 Prestigious Appointments & Recognition 18 San Radiology & Nuclear Medicine 30 Australasian Research Institute 32 Community 47 San Foundation 32 Media & Radio 47 World-class Robotic Program 32 Therapy Workshops 47 New Surgical Imaging Technology 33 Teddy Bears Picnic 47 Jacaranda Lodge & 34 San Carols Cancer Support Services 37 International Women’s Day 48 Run for Life 37 Open Heart International 48 Palliative Care in the Home 48 Annual Donor Luncheon 48 Farewell to Dr Leon Clark 40 Our People 50 Key AHCL Businesses 40 Workplace Giving 40 Focus Week 40 San Health Professionals Speak 41 Staff & Volunteers Celebrated 52 Board of Directors 41 San Radiology at the ASMIRT/ AACRT Conference 42 Appointments & Awards 42 Homecoming 53 Executive 42 Fitness Passport Medical Advisory 44 Sustainability 54 Committee Key Stats Adventist HealthCare 2018/19 39,578 25,768 day patient episodes overnight patient episodes 126,750 192,096 outpatient episodes total patient episodes 2,347 1,068 staff numbers accredited medical officers 4 ANNUAL REPORT 2019 1,696 San babies Key AHCL Stats 5 18,230 emergency care presentations Message from Glenn Townend BOARD CHAIR Adventist HealthCare (AHCL) continues to build on a challenges, we remain committed to AHCL’s mission strong foundation of mission focus, talented people of ‘Christianity in Action – caring for the body, mind and state-of-the-art facilities. AHCL is growing, and spirit of our patients, colleagues, community innovating and expanding its services and reach. and ourselves’. I look forward to a very full year of sharing God’s care throughout our facilities, and One of the reasons for the growth occurred with supporting healthier communities. the development of a new vision and strategic plan. The Executive team worked closely with a highly-engaged Board, to ensure AHCL provides With blessings exceptional care for its community well into the coming decades. AHCL is a leading provider of faith-based healthcare throughout Northern Sydney and beyond. I would like to pass on my personal appreciation – and that of the other members of the Board – for the exceptional work our people do in the organisation. Pastor Glenn Townend The Board remains committed to ensure our people Board Chair Adventist HealthCare Limited Board have what they need to deliver the best care of Directors, President South Pacific Division of the possible for our patients. Seventh-day Adventist Church It is a privilege to continue to support the community with high-quality healthcare, compassion and excellence. As we move into a new year and new 6 ANNUAL REPORT 2019 Message from Brett Goods CHIEF EXECUTIVE OFFICER It is with much gratitude to our people – our staff, Adventists, who believe healthcare is the human doctors, volunteers and Board – that I bring you the expression of Christ’s healing ministry. 2018-2019 report of Adventist HealthCare’s hospitals Throughout the year we maintained our and services. commitment to being good stewards of finances While the Australian private healthcare landscape and resources, as well as establishing growth continues to be complex and challenging, I am strategies in key areas and new services. As always, inspired every day by the passion with which our providing excellence and continuity of care, people live out the organisation’s mission and values health and wellbeing for our community has been – making a difference to the health of our patients fundamental to our daily activities. and the community one interaction at a time. Working in healthcare is such a privilege; being part One of the highlights of the 2018-2019 year was the of a person’s life when they are vulnerable or in need development and launch of AHCL’s new vision and is both humbling and enormously fulfilling. I am strategy. Our vision is: ‘To be a thriving faith-based proud of the AHCL team. It is through their skills and provider of world class care, inspiring hope and hard work and God’s continued blessings, that AHCL wellbeing’. This vision is where we aspire to be in the continues to be the remarkable organisation that it is. next few years, and the strategy is the plan for how we deliver that vision. At its core, our new vision is strongly founded on our mission and faith-based approach to care, as well as our commitment to remain at the forefront of technology, facilities, service delivery and education. Brett Goods ‘Inspiring hope’ speaks to the heart of our people, Chief Executive Officer Adventist HealthCare Limited our patients and those who love them. Our focus on ‘wellness’ is part of our DNA as Seventh-day Message from the Board Chair and CEO 7 MISSION “ Caring for the body, mind & spirit of our patients, colleagues, community and ourselves. Strategic Focus 2019 - 2022 Vision and Strategic Priorities 2019 – 2022 The Board, Executive, Medical Advisory Committee and Leadership team have worked together to develop a new Vision and strategic framework to lead us into the next decade. Our Mission, Christianity in Action, is still firmly at the heart of our plans, and you can feel its substance in the Vision. The strategic plan to achieve that Vision has five key areas of focus which we are already actively working towards. 8 ANNUAL REPORT 2019 Strategic Focus 2019 – 2022 9 Future Growth Engaged & Meaningful Achievement Community Focused People Strategic Impact VISION Focus Areas “ To be a thriving faith-based provider of world class care, inspiring hope and wellbeing 2019 - 2022 Aligned Excellent & Governance Efficient Services 2018-19 Highlights CELEBRATION OF 40 YEARS OF THE SAN’S MDT ROOM WINS CARDIAC SURGERY AT THE SAN PRESTIGIOUS DESIGN AWARDS Celebrating 40 years since the San’s Australian first, The San’s $1 million state-of-the-art fully integrated cardiac surgery program in a private hospital, a super-sized ‘human heart’ was formed Multidisciplinary Team Conference on the Hospital’s front lawn by over 200 pioneering Room in the Integrated Cancer heart surgeons, doctors, nurses and local school children. Centre has been recognised for its innovative design and clinical The 40th anniversary celebration excellence, winning 2 prestigious was held to commemorate May built environment and design 1979 when the San became the awards in October 2018. first private hospital in Australia to provide a wide range of complex The purpose built facility which is used for life-saving cardiac procedures. multidisciplinary team meetings for the treatment of patients with cancer won the Consult Australia’s 2018 Client Service Excellence Gold Award. The program went from strength to strength, achieving world-standard results for outcomes WSP Technology Systems, partner with the San in and recovery times for patients and the innovation the MDT room, was awarded the Building Industry set a new precedent for the development of Consultants Society International South Pacific 2018 specialisation in the private hospital sector ICT Active Equipment Design Excellence Award throughout Australia. The implementation of other against a strong national and international field. advanced services not normally provided by private hospitals, such as Radiology and Oncology, followed the Cardiac initiative. 12 ANNUAL REPORT 2019 “Starting cardiac surgery at Sydney Adventist Hospital was a challenging innovation because no other free standing private hospital performed complex sophisticated procedures of that kind at the time, and there was a presumption they couldn’t.” – Bert Clifford, former CEO – 40 Years of Cardiac Surgery at the San Gates Family MDT Conference Room 2018-19 Highlights 13 2,000 da Vinci robotic assisted procedures at the San Celebrating new Arthrex Synergy units at the San 14 ANNUAL REPORT 2019 DA VINCI 2000TH CELEBRATION WORLD LEADING 4K SURGICAL IMAGING TECHNOLOGY INSTALLED In May 2019 members of the San Operating Theatres team were The San is now home to world leading involved in the 2,000th da Vinci 4K surgical imaging technology in robotic assisted procedure at the San. the form of 17 new Arthrex Synergy units in our operating theatres, the The collaborative procedure was done by largest installation of this technology Gynaecologist Dr Yogesh Nikam and Colorectal Surgeon Dr Steve Pillinger and made full use of the in Australia. advanced da Vinci technology using dual consoles for the bowel resection required for a patient with The Arthrex Synergy units provide 4K camera severe endometriosis. technology and significantly better image clarity and colour. The technology connects to the San 1000 of these surgeries have been performed since operating theatre bookings system, uploading October 2017, when the San Robotic program daily case lists and camera preferences for expanded with the addition of da Vinci Xi, increasing individual surgeons and recording images on the range of procedures available to include cardio- patients’ electronic records. It allows improved thoracic, colorectal and gynaecological surgeries. communication with patients postoperatively. The San is now believed to be providing the widest range of da Vinci procedures in the country. SAN WATER LAUNCH A collaborative hospital-wide team effort has resulted in the launch of the San’s own branded water, San Water. Fifty cents from each sale of either Containing Australian sourced the still or sparkling San Water goes to the San water and made from 100% recycled Foundation to support the donation of medical materials, the San Water bottles equipment and supplies to the Hospital.