Maldvies Police Service SERVICE CHARTER

www.police.gov.mv

Maldives Police Service SERVICE CHARTER

About Police Service

Maldives Police Service (MPS) is the cardinal law enforcing body of the Republic of Maldives, with the duty to ensure security, protect property, and assist the community during crisis and disaster while maintaining law and order, round the clock.

This Service Charter will inform you of: • The legally defined objectives of Maldives Police Service; • The Commitment of MPS, in providing you a sincere service; • How you can assist us; Police Headquarters; Shaheedh Hussein Adam Building, Jumhooree Hin’gun 20125 / Male’. • MPS service standards; and • How you can provide us with information or make a complaint or request for service. Our Objectives

• To uphold and implement the law in order to maintain continued public order and national security; Our Mission • To respect and uphold the fundamental rights of citizens; In partnership with the community, create a safer and more • To prevent all criminal acts and to take action against secure Maldives for all by building sustainable quality police all such acts; service. • To identify, ascertain and investigate criminal acts and to seize and arrest the perpetrators of all such acts; • To assist the general public and to act in conjunction with the general public in providing policing services. Our Vision

To build and sustain public trust and confidence in police. Our Core values

Fairness Loyalty

Courage Integrity A Passing Out Parade for new graduates from the Police Academy

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Forensic Department; Scene of Crime Officers and Laboratory personnel.

Our Service Standards

Press Conference organised by the Public Affairs Department We aim to maintain a high level of professionalism, commitment and ethical standards in our Service. We Service Charter welcome all feedback on our performance, behaviour, policy and procedures to enhance our service delivery. Maldives Police Service is committed to providing quality policing services to citizens, residents and tourists. We At all times we aim to: are continuously striving to improve our services through • Answer all emergency telephone calls immediately; training staff, adopting new mechanisms and technological • Act promptly to address any need; advancements and through consultation. We undertake to • Investigate complaints where appropriate; review this Charter continuously. • Reply to letters and emails within 3 working days; • Respond and listen to client feedback and complaints This Service Charter outlines our commitment to clients and consider their views; in accordance with our Strategic Plan, revealing client • Provide clients with the necessary and relevant rights and responsibilities, how the citizens and the clients information as needed; and can assist, the standards the clients can expect when • Respect client privacy by treating personal information communicating with the Maldives Police Service and what a with confidentiality. client should do if dissatisfied with our service or actions.

Traffic Police: Escorting a visiting dignitary.

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Our Expectations from the Clients

For ease in providing services we ask clients to: • Honour legal and social obligations; • Treat our officers with respect and courtesy; • Respect the privacy, safety and needs of other members of the community; • Provide all available and relevant information about the incident; • Be honest and rational; • Use Police Emergency line 119 only for emergency Command Center circumstances; • Offer no gift or benefits to any officer; • Provide us with timely information of change of your Contacting for assistance resident address, if you have a complaint lodged with us; and To report an incident, crime or suspicious behaviour, • Work in partnership with us to sustain the safety of please contact the nearest police station. You may also the community. visit the public relations desk at any police station or Police Headquarters.

If you contact us for assistance, we will • Recognize your request • Provide an apt response and; • If it is a matter we are not entitled to solve, we will refer to the appropriate organization.

When you have a complaint, contact any Police Station or Police Headquarters; • If you believe the complaint cannot be resolved by that officer, contact the Duty Officer on mobile +960- 9888-999 Police Headquarters; Public Relations Counter • If you feel that the issue has not been resolved by either of these actions, contact our Ethical Standard Command. Expectations from the Staff If you feel that your complaint was not investigated to your satisfaction, you can always write to us, with details of your Clients may expect our officers to: complaint and the reasons for your dissatisfaction so that • Abide laws and regulations; MPS can efficiently process it. We will respond to your • Treat all with dignity and respect; written complaint within 3 working days, and we strive to • Serve with honesty and offering their best effort to investigate all complaints in a sensible manner, providing meet the public expectations; regular updates on progress. • Be fair and accessible to every client, effectively and in a transparent manner; and If you have any information that may help to solve a crime • Adhere to the Police Code of Conduct and Code of please contact us at the earliest opportunity. Ethics.

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Crime Reduction and Prevention

We need assistance from the public to reduce criminal activities in our community. In this effort we request your assistance in every ways you can, in addition to those mentioned below. • Always know where your children are and who they are with. • Tell us if you witness a crime or see anything which you think is suspicious, try to make a note of important details such as motorbike registration numbers The Commisioner of Police and senior police officers involved in any suspicious activity. • Use standard locks on your house, office, shop and any other properties you own. Expectations from the Management • Make a note of serial number of any gadgets or equipment that belongs to you including cell phones. You may expect our management to: • Examine and ensure that services are delivered Tell us what you think effectively; • Formulate and maintain policies that are aimed at enhancing efficiency and discipline in the Maldives Police Service; • Ensure that staff are utilized and distributed effectively in appropriate ways; • Monitor the performance of the Maldives Police Service.

Police interacting with children

It is important that you are satisfied with our service. Your criticism and comments help us to improve. With your assistance and feedback, we seek to continuously improve our service to the community.

How to Contact us Special Operations Security Department

Committing a crime

If we suspect you have broken the law we will advise you of your rights, and should your arrest be deemed necessary, we will arrest you. Police career fairs and work shops

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Police Headquarters: Provide information: Shaheedh Hussein Adam Building [email protected] Jumhooree Hin’gun 20125 / Male’ Republic of Maldives Report an offence: Telephone: (+960) 3322112 [email protected] Fax: (+960) 3318036 Duty Officer: (+960) 9888999 Requesting information: PABX: 125 (only for national calls) [email protected]

You may send an SMS to 119 or 9888999 as well. If you Complaining against police behaviour: wish to report a narcotic drug offence, please dial 100. [email protected]

Emergency: If the matter is an emergency, please dial Feedback to enhance our services: 119 [email protected]

Email

Shaheed Hussain Adam Building

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Regional Police Stations

Northern Region Phone Fax Ha. Dhidhoo Police Station (+960) 979 1462 (+960) 650 0065 Ha. Hoarafushi Police Station (+960) 979 2707 (+960) 979 2986

Ha. Ihavandhoo Police Station (+960) 652 8851, (+960) 979 2265 (+960) 979 1067 Hdh. Kulhudhufushi Police Station (+960) 979 1382 (+960) 652 8852

Hdh. Hanimaadhoo Police Station (+960) 979 0077 (+960) 792 9013

Sh. Police Station (+960) 979 2237 (+960) 654 0037 Sh. Kanditheemu Police Station (+960) 979 1646 (+960) 779 9402 Sh. Milandhoo Police Station (+960) 979 0076 -

North Central Region Phone Fax N. Police Station (+960) 979 2039 (+960) 656 0069 N. Police Station (+960) 979 1747 (+960) 979 0022 R. Police Station (+960) 979 1508 (+960) 658 0108 R. Police Station (+960) 999 2245 - R. Police Station (+960) 992 6093 (+960) 792 9528 B. Police Station (+960) 979 1674 (+960) 660 8312 B. Thulhadhoo Police Station (+960) 979 2113 (+960) 979 0030 Lh. Police Station (+960) 979 2187 (+960) 662 0313 Lh. Police Station (+960) 979 2239 (+960) 791 9852

Central Region Phone Fax K. Police Station (+960) 979 1174 (+960) 664 0314 K. Kaashidhoo Police Station (+960) 979 1519 (+960) 963 0289 K. Police Station (+960) 992 6095 (+960) 779 8501 K. Police Station (+960) 979 0091 (+960) 664 0191

K. Police Station (+960) 979 4639 (+960) 963 0290 Aa. Himandhoo Police Station (+960) 980 0109 - Aa. Police Station (+960) 979 1394 (+960) 666 0726 Adh. Police Station (+960) 979 1822 (+960) 668 0612

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Adh. Maamigili Police Station (+960) 979 2499 (+960) 979 0031 V. Police Station (+960) 979 2782 (+960) 670 0784

South Central Region Phone Fax M. Muli Police Station (+960) 779 2998 (+960) 672 0089 F. police Station (+960) 979 1814 (+960) 674 0534

Dh. Police Station (+960) 979 2052 (+960) 676 0053 Th. Police Station (+960) 979 1854 - Th. Thimarafushi Police Station (+960) 979 2269 (+960) 979 0027 Th. Guraidhoo Police Station (+960) 980 0113 (+960) 979 1308 Th. Police Station (+960) 779 1854 (+960) 678 0504 L. Police Station (+960) 979 1261 (+960) 680 0806 L. Police Station (+960) 963 0130 (+960) 979 0068 L. Funadhoo Police Station (+960) 979 1249 (+960) 680 0548

Upper Southern Region Phone Fax Ga. Viligili Police Station (+960) 979 2109 (+960) 682 0009 Ga. Police Station (+960) 793 3917 - Ga. Police Station (+960) 793 0299 - Ga. Police Station (+960) 779 1885 (+960) 779 1885 Gdh. Police Station (+960) 684 2557 (+960) 684 2556 Gdh. Gahdhoo Police Station (+960) 779 1755 (+960) 779 8509 Gdh. Police Station (+960) 790 9311 - Gdh. FaresMaathoda Police Station - -

Upper Southern Region Phone Fax Gn. Fuvahmulaku Police Station (+960) 979 2803 (+960) 686 5014

S. Gan Police Station (+960) 979 2058 (+960) 689 8027 S. Police Station (+960) 979 1366 (+960) 689 4066 S. Police Station (+960) 979 1612 (+960) 688 8827

Edition: 001-2009

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Notes:

10 Maldives Police Service SERVICE CHARTER

Notes:

11 Police Headquarters; Shaheed Hussain Adam Building, Boduthakurufaanu Magu, Male’, Maldives. TEL: 3322111 FAX: 3313281 website: www.police.gov.mv