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sydney homeless connect's
A to z directory HOMELESS SERVICES of homeless help information guide book sydney 2016 sydneyhomelessconnect.com askizzy.org.au 4 5
2016 SYDNEY HOMELESS CONNECT Thursday 7th July
Sydney Homeless Connect is a day that brings together people who are homeless and at risk of homelessness in Sydney with the services and support that they need whilst providing them with a positive experience they will remember. Sydney Homeless Connect’s core team.
Our core team is a small group of passionate OUR FOCUS IS and dedicated volunteers who donate their time, energy, love and resources to making a ACTION & OUTCOMES positive impact on homelessness in Australia. ON THE DAY. As a not-for-profit charity, Sydney Homeless Connect is powered 100% by volunteers, donations and kindness. www.sydneyhomelessconnect.com 6 7 IN THIS GUIDE:
CRISIS CARE 6 SUPPORT 18 EMPLOYMENT 31 FINANCIAL ASSISTANCE 35 HEALTH 40 HOUSING 50 LEGAL SERVICES 60 LGBTIQ SUPPORT 70 WOMEN 78 YOUTH 87 WELLBEING 103 PETS 114 INFO 116 CHRISTMAS IN JULY Sydney Homeless Connect 2016 The information in this booklet is not welcomes you to a warm and healthy Christmas intended to be a definitive guide to homeless lunch and all the free hugs you need. services, but we hope you find it helpful. 8 9
Police / Ambulance / Fire LIFELINE - 13 1 1 14 Emergency - CALL We provide 24/7 crisis support and suicide 000 prevention services. Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Find out how these Link2Home : 1800 152 152 services can help you, a friend or loved one.
Police : 131 444 www.lifeline.org.au
Lifeline : 13 11 14 BEYOND BLUE CRISIS AND SUICIDE Kids & Youth Helpline : 1800 55 1800 SUPPORT - 1300 22 4636 We all have good and bad days. If something Domestic Violence Line : is on your mind, or things just seem too much, 1800 RESPECT / 1800 737 732 sharing the load with someone could really help. No matter who you are, or how you’re feeling, you can talk it through with us. Missionbeat : 1800 306 461 Call 1300 22 4636 Beyond Blue : 1300 22 4636 24 hours, 7 days a week Or chat online: Wesley Mission : 9263 5464 www.beyondblue.org.au
CRISISCRISIS CARE CARE 10 11 MISSIONBEAT OUTREACH JEWISH HOUSE - 1300 544 357
1800 306 461 Jewish House provides 24/7 Crisis Support to all who seek our services. Mission Australia’s Missionbeat is an outreach and transport service for homeless people in Crisis can take many forms, which means we the Sydney area. We provide transport to safe help a range of people, from those who require accommodation, advice, information and urgent and in-person assistance to those who referrals. We receive calls from the NSW Police, hold down regular jobs and are faced with Ambulance and members of the public. unexpected challenges, through to business leaders who are dealing with personal or We also have our Medibeat service, which is employee-related issues. Recognising that for a partnership with St Vincent’s Hospital and most people support involves a combination employs a homeless outreach nurse to work of approaches, we take a multi-disciplinary alongside the Missionbeat service and our clients approach by drawing on a wide range of services. and meets clients at their point of need without them having to go through the hospital network. 24/7 crisis support 1300 544 357
1/1 Brompton St Marrickville, NSW 2204 Phone: 02 9386 0770 [email protected] [email protected] www.jewishhouse.org.au www.missionaustralia.com.au 7 Flood St. Bondi NSW 2026
CRISIS CARE 12 13 ANGLICARE EMERGENCY RELIEF WESLEY MISSION ANGLICARE Sustainable Living consists of: We offer prevention & early intervention • Emergency relief is the provision of practical support, emergency accommodation, assistance to those people who find themselves medium term transitional housing and case in financial crisis. management support depending on the individual’s needs. • Financial Counselling: Helps people to organise their financial information, design a We also offer Counselling services, Youth Personal Money Plan with the aim for people to services, Employment and training, Aged care change and improve their financial situations. services, Camps and conferences, Child and family services, Disability services, Mental A Personal Helper and Mentor who will health services, Training and education support them on their recovery journey. services & referrals to financial counselling. Personal Helpers and Mentors will work with the Participant to develop goals and strategies Wesley Church to achieve these goals. PH: (02) 9263 5464 PH: (02) 8362 3700 9am - 5pm 220 Pitt St, Sydney NSW 2000 60 Wairoa Ave, Bondi Beach, NSW 2026 Mail: PO Box A5555, www.anglicare.org.au Sydney South NSW 1235 [email protected] www.wesleymission.org.au
CRISISCRISIS CARE CARE 14 15 STREET LEVEL MISSION LINK 2 HOME - 1800 152 152
We seek to care for the physical, Formerly Homeless Persons Information emotional & spiritual needs of Centre (HPIC) those who are a part of our community. Services include: The new 24/7 State-wide telephone line Welfare assistance (food, clothing, bills, for people who are homeless or at risk of furniture, no-interest loans), housing assistance, homelessness to seek accommodation and hot lunch, shower, laundry facilities, locker support. storage, legal help, a safe place to spend the day, free internet and someone to talk to. We provide professional assessments and referrals for clients seeking accommodation PH: (02) 9360 1710 and support services within NSW. Open Mon-Fri 9:30am-3:30pm. Homelessness NSW Derby Lane (off Albion St). Tel: 02 9331 2004 Rear of 339 Crown St. Surry Hills salvos.org.au/sydneystreetlevel [email protected] We also invite you to our weekly Church service 99 Forbes Street, with meal beforehand from 5:30pm on Fridays and Wolloomooloo, Wednesday night prayer times from 6:30pm, as well NSW, 2011 as smaller support groups (women’s group, sewing group, basketball group, etc) on different weekdays.
CRISIS CARE 16 17 NEWTOWN NEIGHBOURHOOD CENTRE THE HAYMARKET CENTRE
Newtown Neighbourhood Centre provides The Haymarket Centre provides crisis information, referral and advice with over accommodation and case management 60 information sheets available covering support to homeless and disadvantages accommodation, health, welfare, government, people who have complex needs, mental community and drug and alcohol services. health and substance misuse issues.
The Newtown Neighbourhood Centre is a great We accommodate 25 men, women and source of information for people with transgender clients and operate on a any number of issues. harm minimisation basis by assessing and supporting individuals with various levels Our Boarding House Project offers support and of intoxication onsite. assistance to residents of unlicensed boarding houses. PH: 9698 0555
If you need urgent or personal support and you www.haymarket.org.au are not sure where to start, come and see our staff [email protected] at the Front Counter or call us on: The Haymarket Foundation PH: 9564 7333 137-139 Regent Street Chippendale, NSW 2008 1 Bedford Street Newtown, NSW 2042 www.newtowncentre.org
CRISIS CARE 18 19 C3CARES / C3 CHURCH TELEPHONE INTERPRETER SERVICE 131 450 (FREE CALL) C3CARES helps people in need, crisis or isolation in our inner-city Sydney community and we welcome people from all backgrounds and circumstances. We believe in community and ATIS VOICE PHONE INTERPRETING bring a message of hope and practical support. 1800 131 450 (24 hours, every day of the year) WEEKLY COMMUNITY LUNCH: EVERY THURSDAY 11:30am – 12:30pm Services include: Free lunch, fresh fruit, The Translating and Interpreting Service emergency food hampers (by appointment only), (TIS National) is an interpreting service for occasional free haircuts, community support and people who do not speak English and for agencies message of hope (toiletries, blankets and clothing and businesses that need to communicate with can also be requested, subject to availability). We their non-English speaking clients. provide information about other community services and seek to help to all those who visit us. Our services enable non-English speakers to independently access services and information in We also invite you to our Sunday Australia. church services, 10am & 5pm. Telephone interpreter services are provided free Cnr Palmer & Stanley Sts Darlinghurst of charge to you. (opp Haymarket Foundation Clinic) PH: 9326 0119 [email protected] www.c3churchcity.com.au
CRISIS CARE 20 21 THE WAYSIDE CHAPEL SALVATION ARMY - MEN’S,
Under the banner of Love over Hate, Wayside’s WOMEN’S AND YOUTH SERVICES programs and services are designed to ensure that Samaritan Services is The Salvation Army’s the most marginalised members of our community network of inner city homeless services. have access to essential health, welfare, social and recreational services, as well as offering a Located across four sites we provide place where people are welcome just to ‘be’. accommodation services, casework and support for homeless men, homeless women, Wayside Café: Mon-Fri 9 -7.30 , Sat 9-4, Sun 11-5pm women and children escaping domestic Community Services Centre: open 7 days per week violence and for women who are victims of human trafficking. Our Drop-In Centre on the corner of Philip and Cope Streets PH: 9581 9100 in Waterloo provides life skills courses, The Wayside Chapel counselling, and also operates a budget cafe. 29 Hughes Street, Potts Point NSW 2011 [email protected] The main admin for Samaritan Services : www.thewaysidechapel.com Foster House , 5-19 Mary Street, Surry Hills. Phone: (02) 9212 1065 Women’s services: PH: 9211 5794
Doorways welfare assistance for emergency relief (food, bills etc) PH: 1300 371 288.
SUPPORT 22 23 SYDNEY NIGHT PATROL ALCOHOLICS ANONYMOUS - ST VINCENT DE PAUL 1 300 22 22 22
Night Patrol is the Special Work of the St Vincent Alcoholics Anonymous is a fellowship of men de Paul Society Sydney Archdiocese that operates and women who share their experience, strength every night of the year (except New Year’s Eve). and hope with each other that they may solve their common problem and help others to Two vehicles travel to stops in the inner city recover from alcoholism. of Sydney to bring companionship and food to www.aa.org.au people experiencing homelessness. We provide
sandwiches, nutritious snacks, warm drinks and email: [email protected] toiletries. Blankets and sleeping bags can also
be requested, subject to availability. We provide AA Central Service Office information about other sites and services and The Crypt aim to offer a ‘hand up’ to all those who visit our Holy Cross Church vehicles. 17 Adelaide Street PO Box 478 Our current stops include: Ward Park Surry Hills, Bindi Junction Martin Place Sydney and Belmore Park Central. NSW 1355 PH: 9518 0303 [email protected]
SUPPORT 24 25 EXODUS FOUNDATION THE STATION LTD The Exodus Foundation exists to meet the The Station Ltd drop-in centre is for men and immediate material, emotional and spiritual women who are experiencing homelessness needs of disadvantaged and marginalised people. and/or unemployment. We are a service that targets individuals with mental health issues Our ministry is primarily to those who are outsiders and/or drug and alcohol problems, gambling - the poor and the dispossessed and those who feel concerns and those who are chronically “a church” would not ordinarily welcome them. homeless and sleeping rough.
• Night Van • meals Yurong Parkway, Woolloomooloo, • shower and laundry near St Mary’s Cathedral • selfcare 7:30pm-830pm • emergency relief recreation • Loaves n Fishes (free restaurant) • mental health support 180 Liverpool Road Ashfield - • drug and alcohol support 11:30am-12:45pm (7 days/week) • • outreach services
PH: 8752 4600 PH: 9299 2252 180 Liverpool Rd Ashfield NSW 82 Erskine Street, [email protected] Sydney 2000 www.billcrews.com.au [email protected] Also on facebook www.thestationltd.org
SUPPORT 26 27 ORANA HUB COASTAL HOPE STREET HopeStreet is an innovative non-profit We are a not for profit association working organisation, based in Woolloomooloo, within the Cronulla, Caringbah, Bundeena and committed to putting faith into action by Kurnell communities. We assist all members providing compassionate care to marginalised of the local community with information and inner-city residents. Many of HopeStreet’s referral services, specifically supporting those community members are homeless, dealing who are financially disadvantaged and socially with addiction, mental health, physical isolated. The Hub offer programs and services health and legal issues in addition to having direct from the Caringbah centre and via diminished employment opportunities. outreach programs in Bundeena and Kurnell. HopeStreet has five core programmes: • The Terrace PH: 9525 4971 • Homeless Support & CommunityDevelopment • Inner City Counselling: 38/52 President Ave, Gambling Help, Financial and more Caringbah NSW 2229 • Women’s Space www.oranainc.org/orana-hub-coastal/ • Employment Training Programme (ETP).
PH: 9358 2388
174 Cathedral Street Woolloomooloo, NSW 2011 [email protected] www.hopestreet.org.au
SUPPORT 28 29 MANLY COMMUNITY CENTRE We provide a holistic approach to homelessness and those at risk of homelessness in the community on the Northern Beaches. The one stop shop approach aims to enhance the general The Street Swag is a compact version of the wellbeing and safety of those who are in contact traditional Aussie icon we all know and love. with the service. Made of super lightweight waterproofed, canvas with a high-density foam mattress - it offers warmth, comfort and protection from • No appointment drop in centre the outdoor elements for those most in need • Assessment/Support & case management in our community. Its discrete appearance and • Advocacy camouflage colours, offer safety and security for • Referral to other appropriate agencies and service providers those who need to be invisible. • Assistance with accommodation enquires • General counselling PH: 0415 952 488 • Multi cultural services • Centrelink enquiries www.streetswags.org • Legal advice [email protected] • Access to domestic violence, welfare workers & district nurses. PH: 9977 1066 10am-4pm Monday to Friday 12 Wentworth St., Manly NSW 2095 www.manlycommunitycentre.com.au [email protected]
SUPPORT 30 31 HAWKESBURYS HELPING HANDS PYRMONT CARES We supply hot meals and food to the hungry Pyrmont Cares Inc is an organisation comprising and homeless of the Hawkesbury, prepared of volunteers from around the Pyrmont area to and cooked at home and then loaded into the provide socially disadvantaged people in tthe city car and served in the park. of Sydney with personal and marterial needs.
The Terrace Windsor NSW 2756 PH: 0452 537 998 [email protected] PH: 0416 956 263 facebook: Pyrmont Cares Email: [email protected] www.facebook.com/HawkesburysHelpingHands
SUPPORT 32 33 STREET BUFFET DRESS FOR SUCCESS SYDNEY 1800 77 3456 1800 77 3456
Street Buffet focuses on Feeding and supporting We help women in need to find, and keep work. the Homeless as a Not for Profit organisation. Free professional attire and styling to help build The way we bring a plate of food to family your self esteem and economic independence. & friend functions we do the same for our We run workshops to help you prepare for your homeless friends. Bon appétit job search and provide job support services to help you keep the job. Outreach services are If you have inquiries please do not hesitate to provided to correctional centres and a pack and message us on Facebook or send program services regional NSW. We will be available to explain our service and how to access it. email: [email protected] Twitter: @streetbuffet Tues 10am - 1pm, Wed & Thurs12pm - 3pm Friday 11am - 1pm, Saturday 10am - 1pm
[email protected] https://sydney.dressforsuccess.org 132 Marrickville Rd, Marrickville NSW 2204 [email protected] www.dressforsuccess.org/Sydney
SUPPORT EMPLOYMENT 34 35 THE BIG ISSUE WORK FOCUS AUSTRALIA The Big Issue provides work solutions for 1300 570 181 homeless and disadvantaged people as well as “We exist to make a real and measurable sport and recreation activities. impact on employment opportunities for people with injury, illness, disability or Women are also employed by The Big Issue to disadvantage” pack the magazines for distribution to subscribers every fortnight, giving them an income as well as We start by listening to you. Whether you’re access to training, mentoring and support. an employer, or a worker with a physical or mental health issue, we need to know your needs, expectations and capabilities. PH: 8332 7200 Then we’ll get cracking on tailoring a plan, 125-127 Little Eveleigh Street monitoring the performance, and providing Redfern NSW 2016 you with results on a regular basis.
[email protected] We pride ourselves on being flexible and www.bigissue.org.au responsive. We recognise that each case is truly different and will tailor our services to respond to your needs.
www.workfocus.com [email protected]
EMPLOYMENT 36 37 STEPS EMPLOYMENT DEPARTMENT OF HUMAN SERVICES
The Department of Human Services offers a Steps Employment is a specialised employment range of health, social and welfare payments service aimed at assisting clients with mental and services through Medicare, Centrelink, health barriers or other permanent disabilities, Child Support, CRS Australia and Australian to gain and maintain employment in the open Hearing. labour market. Centrelink Call Centres answer enquiries Clients who join the STEPS program are assigned about services and payments from Monday to an Employment Counsellor, who works on a one– Friday between 8.00 a.m. and 5.00 p.m. on-one basis to address issues relating to both obtaining and /or maintaining employment.
PH: 9415 1301 CENTRELINK Level 4, 7 Help Street. 13 2468 Chatswood NSW 2067 Fax: 1800 786 102 www.sydneycounselling.com.au/steps www.humanservices.gov.au
Centrelink’s Self Service: 13 6240
EMPLOYMENT FINANCIAL ASSISTANCE 38 39 ENERGY & WATER OMBUDSMAN NSW TRUSTEE AND GUARDIAN The Energy & Water Ombudsman NSW NSW Trustee & Guardian provides financial (EWON) provides an independent way of management services to people who have a resolving complaints about all electricity and disability that affects their capacity to make decisions. This may be due to mental illness, gas suppliers in NSW and some water suppliers. brain injury, intellectual disability, dementia EWON can investigate a wide range of or other disabilities. complaints, such as: NSW Trustee & Guardian is appointed by a court or disputed accounts, • tribunal to provide financial management services. • high bills, • debts and arrears, A wide range of legal, technical, financial, specialist • disconnection or restriction of supply, disability and other services are provided by NSW • actions of a supplier that affect your Trustee & Guardian, such as: property, • protecting assets and legal rights • reliability and quality of supply • organising an adequate cash flow to pay bills • poor customer service • liaising with financial and legal institutions • electricity and gas marketing and • making investments negotiated contracts • facilitating the buying and selling of a home. • connection or transfer issues
Phone: 1800 246 545 Phone: 1300 364 103 Fax: 1800 812 291 160 Marsden Street, Parramatta NSW 2150 [email protected] [email protected] www.ewon.com.au www.tag.nsw.gov.au
FINANCIAL ASSISTANCE 40 41 WORK AND DEVELOPMENT ORDER NSW TRUSTEE AND GUARDIAN SERVICE (WDO) We provide financial management services to people who have a disability that affects Work and Development Orders (WDOs) offer a their capacity to make decisions. This may be way foward to people who can’t pay their fines. due to mental illness, brain injury, intellectual disability, dementia or other disabilities.
This innovative program lets you pay off NSWTG is appointed by a Court or Tribunal to the debt with volunteer work, treatment provide financial management services. When programs, counselling, courses and other a Financial Management Order has been made, activities. Anyone who is homeless, has NSWTG works with the clients and other intellectual disability, cognitive impairment, stakeholders to develop a sustainable budget mental health or addiction issues, or who is and financial management plan. in serious financial hardship is eligible. We can assist homeless and itinerant WDOs are supervised by approved clients to manage their income in a number organisations and registered health of ways including: payment of rent and accommodation; assistance with payment of practitioners called WDO sponsors. bills and debts; reference to other services; advocacy; establishment and maintenance of PH: 1300 478 879 grocery, tobacco and other accounts and can (Monday to Friday 9am to 5pm) offer assistance in legal, financial planning and asset management. Email: [email protected] www.legalaid.nsw.gov.au PH: 8688 2600
www.tag.nsw.gov.au [email protected]
FINANCIAL ASSISTANCE 42 43 KIRKETON ROAD CENTRE - MEDICALLY DRUG ARM AUSTRALASIA SUPERVISED INJECTING CENTRE Drug Arm Australasia is a not-for-profit
MSIC supervises episodes of drug injection under organisation founded upon Christian values the supervision of registered health professionals. and principles, committed to reducing harms There is immediate access to emergency medical associated with alcohol and other drug use. We care in the event of an overdose or adverse provide vital outreach of care and compassion event. Referrals to other services are provided. through programs and services that assist Mon: 9:30am - 9:30pm individuals, families and communities. Tues: 9:30am - 3:45pm, 6:00pm - 9:30pm Wed to Friday: 9:30am - 9:30pm The Street Outreach Service (SOS), provides harm Sat, Suns & Public Holidays: 9:30am - 05:30pm minimisation, support, information, referrals and crisis intervention to individuals who may PH: 9360 2766 be homeless on the streets or otherwise at risk. 66 Darlinghurst Rd, Kings Cross, 2011 The patrols are staffed by trained volunteers Above the Darlinghurst Fire Station and provide drinks and snacks, emotional (entrance on Victoria Street) support and information where required. www.sydneymsic.com We proudly support the Australian Aboriginal, Torres Strait Islander and LGBTI CLINIC 180 communities. Sexual Health screenings, HIV, Hep C and B testing & vaccinations. First Aid, wound care, counselling, social welfare assistance, needle and PH: 1300 565 800 syringe program, and condoms available.
Mon - Fri: 3.30 - 9pm Sat & Sundays: 1.30 - 9pm OR 9755 0596 180 Victoria Street, Potts Point www.drugarm.com.au 1/119 The Crescent Fairfield PH: 9357 1299 NSW 2165
HEALTH 44 45 THE HAYMARKET CLINIC THE ALCOHOL AND OTHER DRUGS The Haymarket Clinic situated in Palmer COUNSELLING SERVICE Street East Sydney, provides medical support to Homeless disadvantaged people. It also operates Our clinical psychologist provides one to one as a secondary needle exchange and a mail counselling for psychological issues and runs collection point for those with no fixed address. relapse prevention groups. Services provided here are of no cost to clients and identification is not necessary to seek treatment. PH: 9698 0555 www.haymarket.org.au PH: 9331 1969 [email protected] www.haymarket.org.au [email protected] 137-139 Regent Street THE HIV AOD INTEGRATED Chippendale, NSW 2008 CARE PROGRAM is a 4 bed stabilisation program which THE BOURKE STREET PROJECT supports clients who are HIV positive, who is a recovery lifestyle program that have substance misuse issues, mental health accommodates and supports men who are and other chronic health needs. We work in the latter stages of their recovery from a in partnership with The Bobby Goldsmith drug, alcohol or other addiction. From here Foundation to stabilise and provide housing they are integrated into the community, and support in the community. secure employment and study and go on to a brighter future. PH: 8382 1810 www.haymarket.org.au PH: 9380 8043 www.haymarket.org.au
HEALTH 46 47 AUSTRALIAN HEARING VISION AUSTRALIA 1300 412 512 1300 84 74 66
Our services include assessing hearing, Vision Australia supports people who are blind fitting hearing devices and providing or have low vision to live the life they choose. counselling and rehabilitative programs to We are a not-for-profit organisation providing help eligible clients manage their hearing blindness and low vision services to Australians impairment. Australian Hearing’s clients of all ages, funded by Government grants and are at both ends of the age spectrum. More generous donations. than a third of our younger clients are under the age of 10 years, and about 50 per cent of Vision Australia understands that everyone’s our adult clients are 80 years and over. experience of blindness and low vision is different. Our professional staff will work with you, and those Book online for a you care about to help you achieve your goals. free hearing check. www.hearing.com.au If you are having trouble reading, getting out and about confidently, or would like to understand more about your vision, contact us today.
CALL US: 9334 3333 email [email protected] or visit www.visionaustralia.org
HEALTH 48 49 THE HOMELESS HEALTH CENTRE FOR ORAL HEALTH OUTREACH TEAM AT STRATEGY ST VINCENT’S HOSPITAL The Centre for Oral Health Strategy (COHS) NSW is responsible for planning and developing oral health policies that focus on oral health PH: 8382 1111 promotion, prevention, early intervention and 390 Victoria Street, Darlinghurst, NSW 2010 treatment. Contact St, Vincent’s Outreach Team PH: 8382 1111 www.health.nsw.gov.au/cohs
MEDICARE
Medicare looks after the health of Australians through programs such as the Pharmaceutical Benefits Scheme, the Australian Childhood Immunisation Register and the Australian Organ Donor Register. General public enquiries. 24 hours, seven days a week . PH: 132 011
HEALTH 50 51 BOBBY GOLDSMITH FOUNDATION THE CONTINENCE FOUNDATION 1800 651 010 OF AUSTRALIA
Practical emotional financial support 1800 33 00 66
BGF provides support to people living with HIV The National Continence Helpline is a free so they can live as independently as possible telephone advisory service staffed by a team and improve their quality of life. Our model of continence nurse advisors who provide of care is designed to empower every client. information, education and advice to callers with incontinence or who are caring for someone Our support services include Casework, with incontinence. The Helpline also provides Housing Support, Financial Guidance, Phoenix information and advice to health professionals. Workshops, and Health Management. The Helpline is funded by the Australian Level 3, 111-117 Devonshire Street Government Department of Health and available Surry Hills, NSW 2010 to anyone living in Australia.
www.bgf.org.au Phone now on 1800 33 00 66 8am-8pm (AEST) Monday to Friday. Ph: 61 (02) 9283 8666 Or ask us to call you. Fax: 61 (02) 9283 8732 Free call: 1800 651 010 Skype: (02) 8007 4243 Office hrs 9-5pm, Mon-Fri
HEALTH 52 53 LINK2HOME - 1800 152 152 NEAMI - WAY2HOME We can help people who are homeless or who 1800 505 501 are at risk of being homeless by offering access to Way2Home works in partnership with health specialised support and accommodation services. services, general practitioners and other Link2home is available 24 hours a day, 7 days a community services to address the needs of week, every day of the year. people with complex health needs and long histories of sleeping rough. 9am - 10pm daily, Link2home provides information, assessments and referrals to This service will continue to work with clients homelessness services across NSW. with complex needs who are sleeping rough, 10pm - 9am Link2home provides information, where outreach workers directly engage with assessments and referrals to emergency clients on the streets offering assistance and services if required - referrals to accommodation case management. and support services is not available during The service has a housing first approach, which these hours. focuses on helping clients access and sustain If you are of Aboriginal or Torres Strait long-term supported housing solutions. Islander descent and wish to speak to an Phone: 1800 505 501 Aboriginal staff member, let the operator Suite 201/ 19A Boundary St, Darlinghurst know and they will arrange this for you. [email protected] www.housing.nsw.gov.au www.neaminational.org.au
HOUSING 54 55 THE HAYMARKET CENTRE WESLEY MISSION provides crisis accommodation and case management support to homeless and Wesley Mission provides supportive services disadvantaged people who have complex needs, related to obtaining and sustaining housing mental health and substance misuse issues. with linkages to emergency accommodation, medium term supported accommodation We accommodate 25 men, women and etc. We can provide advice, assessment and transgender clients and operate on a harm referral to a range of accommodation and minimisation basis by assessing and supporting other relevant services. individuals with various levels of intoxication onsite. More than 600 people are cared for every day RAPID RESPONSE PROGRAM & through safe and secure, short to medium- term accommodation and support services to SYDNEY HOMELESSNESS EARLY individuals, families, elderly and young people. INTERVENTION SERVICE These programs provide support to homeless people to find housing, and to also provide support for those who are housed but require assistance to maintain their tenancy. PH: 9263 5464 PH: 9698 0555 Wesley Church The Haymarket Foundation Street: 220 Pitt St, 137-139 Regent St. Sydney NSW 2000 Chippendale, NSW 2008 Email: [email protected] www.haymarket.org.au www.wesleymission.org.au [email protected]
HOUSING 56 57 ST GEORGE COMMUNITY HOUSING BRIDGE HOUSING Our mission is to build sustainable communities SGCH is a community housing provider of safe, through the provision of affordable housing for secure and affordable housing for people on low-to-moderate income earners. very low to moderate incomes in the Sydney
metropolitan area. We provide Social and Bridge Housing owns and manages over 1650 Supported Housing (tenants are linked with dwellings assisting 2,800 residents across 18 appropriate support to help maintain their local government areas in Sydney. We work tenancy) and Affordable Housing (for those on a in partnership with a wide range of support, moderate income). corporate and fee-for-service partners to develop, In addition, we provide a range of initiatives to find, maintain and manage homes for tenants and improve the lives of tenants such as training, to support them in their lives. education, employment and community engagement opportunities; Our Sustainable We have a strong commitment to providing Tenancies team have a focus on identifying housing to some of the most vulnerable people vulnerabilities in tenants and applicants, with in society, including those who are homeless. We the aim of linking to appropriate support in have operated a range of innovative homeless order to sustain tenancies. We provide specialist projects in partnership with support services to advice on Housing Pathways and a range of sustain tenancies and assist tenants to reconnect housing options for applicants. with the family and community.
PH: 9585 1499 PH: 9699 6055 [email protected] www.sgch.com.au [email protected] www.bridgehousing.org.au
HOUSING 58 59 COMMON GROUND PROJECT SYDNEY HOMELESS EARLY Common Ground Camperdown provides INTERVENTION SERVICE (SHEIS) housing for long term homeless people. 1800 272 877 Homes & on-site support services to help people achieve health and stability. 104 units Sydney Homeless Early Intervention Service with a range of accommodation options. (SHEIS) provides full case management services to young people, men, women and families where tenancies or housing are at PH: 9509 7200 risk and to prevent homelessness. 31 Pyrmont Bridge Rd. Camperdown NSW 2050 www.missionaustralia.com.au Phone: 1800 272 877 (free call)
Monday - Friday, 8.00am - 4.00pm, Marrickville, NSW 2204
HOUSING 60 61 BOARDING HOUSE OUTREACH HOUSE OF WELCOME
PROJECT (BHOP) We are the largest housing provider of transitional accommodation for asylum BHOS provides ongoing case management seekers and refugees in NSW. support to people living in a boarding house who are at risk of homelessness or those People come to House of Welcome (HoW) who have just become homeless and are through word of mouth and by referral from looking to move into a boarding house. Case other organisations. We ensure people management support is tailored to meet the are understand their rights and get a fair needs of individual clients and we work from opportunity to realise their human rights. a person-centred, strengths-based approach. It covers parts of the City of Sydney and the Our volunteers provide a welcoming reception, Local Government Areas of Marrickville, English classes, job support, orientation and Ashfield, Burwood, Canterbury, Leichardt, accompaniment to appointments, gardening and Canada Bay and Strathfield. home maintenance, social activities and much more. Office Hours: Monday - Friday PH: 9727 9290 9.00am - 4.30pm [email protected] www.houseofwelcome.com.au E: [email protected] PH: 9509 1800 F: 02 9550 0534
Mail us: PO Box 19 Newtown NSW 2042
HOUSING 62 63 ANTI-DISCRIMINATION BOARD AUSTRALIAN HUMAN RIGHTS 1800 670 812 COMMISSION We provide free and confidential advice about 1300 656 419 discrimination, bullying and harassment.In NSW The Australian Human Rights Commission it is against the law to discriminate against you can consider complaints about: discrimination (treat you unfairly) because of your: age, disability, because of a person’s race, sex, gender homosexuality, marital or domestic status, race, identity, intersex status, sexual orientation, responsibilities as a carer, sex (including breast pregnancy, marital status, age or disability as feeding and pregnancy) and transgender status. well as sexual harassment in specific areas of It is unlawful for someone to sexually harass you. public life, such as, employment, education, providing you with goods and services and This law applies when you apply for a job, accommodation;racial hatred that takes place at work,when you rent a house or flat, at a in public;discrimination in employment government school, college or university, because of a person’s criminal record, trade when you are using services like shops, banks, union activity, religion, political opinion or hospitals, hotels, pubs,clubs, entertainment social origin; or breaches of human rights by venues and sporting facilities. the Commonwealth of Australia.
Freecall 1800 670 812 Phone: 1300 656 419 (outside of Sydney) or (02) 92849600 if you need an interpreter call 131 450 first Level 3, 175 Pitt St Phone: 9268 5544 Sydney NSW 2000 TTY 9268 5522 175 Castlereagh St Sydney, 2000 [email protected] [email protected] www.humanrights.gov.au www.antidiscrimination.justice.nsw.gov.au
LEGAL SERVICES 64 65 REDFERN LEGAL CENTRE WELFARE RIGHTS CENTRE
Redfern Legal Centre (RLC) is an independent, The Welfare Rights Centre is a community non-profit community centre dedicated to legal centre which assists people in NSW promoting social justice and human rights. with social security and family assistance We offer free legal advice, referral and problems and works to improve the social casework to disadvantaged people living in security system. We provide information and the City of Sydney, Botany Bay and Leichhardt advice about Centrelink decisions, intensive local government areas. casework assistance, assistance with appeals, referrals, training and policy reform. We also provide community legal education and advocate for the reform of inequalities in laws, the legal system, administrative practices and society as a whole. PH: 9211 5300
Our specialist areas of work are domestic 102/55 Holt Street violence, tenancy, credit and debt, Surry Hills NSW 2010 employment, discrimination, and complaints about police and other government agencies. [email protected] www.welfarerights.org.au PH: 9698 7277
73 Pitt St Redfern, NSW 2016
[email protected] www.rlc.org.au
LEGAL SERVICES 66 67 NSW REGISTRY OF BIRTHS, FAMILIES AND FRIENDS OF DEATHS & MARRIAGES MISSING PERSONS UNIT We provide a range of certificates, products DEPT. OF JUSTICE & ATTORNEY GENERAL and information services that help establish legal entitlements. The information we record FFMPU is a NSW based service that provides and release concerns significant personal and counselling support, information, and referral emotional events in people’s lives. to families and friends of missing persons. Information and referrals can be provided on the day with potential for follow-up support PH: 13 77 88 regarding missing persons issues. www.bdm.nsw.gov.au PH: 1800 227 772
LOCAL COURTS - DEPARTMENT OF Lvl 1, 160 Marsden St JUSTICE AND ATTORNEY GENERAL Parramatta, NSW 2150 Legal assistance and guidance relating to [email protected] matters involving local courts, fines and a www.lawlink.nsw.gov.au/missingpersons general first point of referral of legal matters to other specialist agencies.
PH: 9577 4000 Newtown Local Court, 222 Australia Street Newtown, NSW 2042 e:[email protected]
LEGAL SERVICES 68 69 HOMELESS PERSONS’ HOMELESS OUTREACH PROGRAM LEGAL SERVICE 1300 888 529
Helping people who are homeless Legal Aid NSW provides free legal advice or at risk of homelessness. and assistance to resolve legal issues. Clients will be linked with appropriate referrals The Homeless Persons’ Legal Service (HPLS) for further assistance. We also provide addresses the legal needs of homeless people community legal education and have a range through a human rights framework. HPLS of community and legal resources available. provides free legal assistance to people who are homeless or at risk of homelessness. www.legalaid.nsw.gov.au/homelessadvice HPLS actively involves homeless people in policy development and advocacy through its NSW OMBUDSMAN’S OFFICE consumer advisory committee, StreetCare. If you think you have been unfairly treated by The HPLS Solicitor Advocate, Jeremy Rea, a NSW government agency or employee, or provides a dedicated point of contact for by certain non-government service providers people who are homeless or at risk of (including refuges) you can complain to us. We homelessness to access legal representation in minor criminal matters. may not be able to resolve your complaint on the day, but will follow up with you in person later. PH: 8898 6500 PH: 9286 1000 Level 24, 580 George St Public Interest Advocacy Centre Ltd Level 7, 173-175 Phillip Street SydneyNSW 2000 Sydney, NSW, 2000, Australia [email protected] www.piac.asn.au www.ombo.nsw.gov.au
LEGAL SERVICES 70 71 LAWACCESS NSW THE AGED-CARE RIGHTS SERVICE 1300 888 529 We help you to understand your rights, provide information and help you speak up. LawAccess NSW is a free government telephone service. It is a starting point for dealing with your TARS offers free, confidential, independent legal problem. We can help with a range of legal legal support to aged care recipients. problems or questions. Our Lawyers can give advice in family, civil and criminal law. You can complain if you are unhappy with Mon-Fri 9am and 5pm, any of the services provided, such as meals, www.lawaccess.nsw.gov.au personal care, etc. You can also complain about the way you are treated by staff or management. In short, you can complain about any aspect of the accommodation and/or care you are receiving. VICTIM SERVICES TARS also provides information sessions by request. Confidential support, referral and information 24 hour Emergency support and referral Phone: (02) 9281 3600 Victims Access Line: 1800 633 063 Country Callers: 1800 424 079 (02) 8688 5511 (Sydney) Level 4, 418a Elizabeth St Aboriginal & Torres Strait Islander Surry Hills, NSW 2010 contact line: 1800 019 123 [email protected] 160 Marsden St. Parramatta NSW 2150 [email protected] [email protected] www.lawlink.nsw.gov.au/vs
LEGAL SERVICES 72 73 MINUS 18 1800 18 45 27
Australia’s largest youth led organisation for gay, lesbian, bisexual and trans youth.
Minus18 provide mental health and peer mentoring support to thousands of same sex attracted and gender diverse young people from all over Australia. Our youth workers and peer mentors are ready to go if you need someone to talk to.
Minus18 aims to improve the health and wellbeing of, and provide a safe environment for, same-sex attracted and gender diverse young people in Australia, seeking to empower them to feel comfortable and confident in their sense of identity and assisting them to grow as happy, healthy individuals well into the future.
www.minus18.org.au
LGBTIQ 74 75 Q LIFE TWENTY10 + GLCS GAY & LESBIAN 1800 184 527 COUNSELLING SERVICE OF NSW TELEPHONE SUPPORT & WEB CHAT Twenty10 is a community-based, state-wide QLife is a counselling and referral service for organisation, working with and supporting people who are lesbian, gay, bisexual, trans, and/ people of diverse genders, sexes and sexualities, or intersex (LGBTI). QLife provides nation- their families and communities.We provide wide, early intervention, peer supported a wide range of support services across New telephone and web based services to people South Wales for people of all ages, including of all ages across the full breadth of people’s specialised services for young people. This bodies, genders, relationships, sexualities, and includes drop-in availability, accommodation, lived experiences. phone support, counselling, case management, referrals and family support services. Freecall: 1800 184 527 5:30-10pm daily. All lines on Monday nights Twenty10 now incorporates the Gay and are staffed by women. Lesbian Counselling Service of NSW (GLCS). [email protected] qlife.org.au Level 1, 45 Chippen Street, Chippendale Metro Support: 02 8594 9555 Rural freecall: 1800 65 2010 Metro Support: 02 8594 9555
LGBTIQ 76 77 ACON GENDER CENTRE 1800 063 060 The Gender Centre is committed to developing and providing services with and Acon is a health promotion organisation based for gender diverse people. in the gay, lesbian, bisexual and transgender communities with a central focus on HIV/AIDS. This service targets transgender persons aged 25 We provide HIV prevention, health promotion, years and over at any stage of transition who are advocacy, care and support services to members homeless or at imminent risk of homelessness. of those communities including Indigenous It provides the transgender community with people, injecting drug users, sex workers and all supported accommodation, and aims to re-house people living with HIV/AIDS. people rapidly. Once housed, post-crisis support is provided through wrap-around support ACON has offices in Sydney, Western Sydney, packages to maintain stable housing. Illawarra, Northern Rivers, Hunter and Mid North Coast with an extensive range of PH:9569 2366 outreach services 7days 5.30 - 10.30 pm
Phone: (02) 9206 2000 41-43 Parramatta Rd Annandale N.S.W. or freecall: 1800 063 060 www.gendercentre.org.au [email protected] [email protected] 414 Elizabeth St. Surry Hills, NSW 2010 www.acon.org.au [email protected]
LGBTIQ 78 79 AGMC - AUSTRALIAN GLBTIQ BLACK RAINBOW MULTICULTURAL COUNCIL INC. LIVING WELL FOUNDATION
The AGMC Inc is a peak body for The Black Rainbow Living Well Foundation individuals/groups from a Gay, Lesbian, for Aboriginal & Torres Strait Islander LGBTIQ Bisexual, Transgender, Intersex and Queer Suicide Prevention. multicultural background. Black Rainbow aim to be Australia’s Indigenous www.agmc.org.au suicide prevention and mental health support source for Indigenous LGBTI people. We strive for social justice, inclusion and respect for the many strong Aboriginal and Torres Strait Islander lesbian, gay, bisexual, sister girl TRIKONE (transgender) and queer people. is a Sydney-based community organisation that provides social support and a safe, nurturing http://startsomegood.com/blackrainbow environment for gay, lesbian, bisexual, transgendered, intersex and queer (GLBTIQ) people of South Asian origin living in Australia.
We regularly organise events, host meet-ups and plan social outings to encourage networking within the group,as well as showcase South Asian talent to help nurture pride and confidence.
http://trikone.org.au/
LGBTIQGLBTIQ 80 81 RAPE & DOMESTIC VIOLENCE WOMEN’S & GIRLS’ EMERGENCY CENTRE SERVICES 1800 424 017 We provide access to basic necessities such as food, material and social assistance, a safe 24/7 telephone and online crisis counselling space, and a place to create community. We also service for anyone - men and women - provide case management services to assistance who has experienced or is at risk of sexual women to access housing, medical, drug and assault and their non offending supporters. alcohol, mental health, legal and other services. Counselling services for women who were sexually assaulted in childhood are also available The women we support are predominantly long from Women’s Health Centres across NSW. term homeless women, who have little family and community support. Many of the women www.nswrapecrisis.com.au have lived transient lifestyles impacted by issues such as domestic violence; history of sexual NSW DOMESTIC VIOLENCE LINE assault; mental health; drug and alcohol use, and come from a variety of diverse backgrounds. 1800 656 463 The state-wide information and referral service PH: 9319 4088 for women experiencing domestic violence. 24/7 174 Redfern Street, Redfern NSW 2016 http://www.wagec.org.au WOMEN’S LEGAL SERVICES NSW Interpreter - phone translation service: 13 14 50 A community legal centre providing women across NSW with a range of free legal services.
PH:8745 6900 ww.wlsnsw.org.au
WOMEN 82 83 NATIONAL SEXUAL ASSAULT, YWCA HOMELESS SERVICES
DOMESTIC AND FAMILY VIOLENCE Advice, referral, advocacy, case management COUNSELLING SERVICE and early intervention/prevention support. Also, non accommodation assistance that may include transport, storage etc. 1800-RESPECT OR 1800 737 732 We support vulnerable people across NSW Have you experienced sexual assault or at times in their lives when they need it most, domestic family violence? You’re not alone. regardless of their age, religion or gender. Counselling, help and support are always available delivered by qualified, experienced We help individuals, families and whole professionals 24-hours a day, seven days a week. communities develop behaviours and skills We also have online councelling and interpreters. to become strong and self-reliant.
www.1800respect.org.au PH: 9285 6286 DAISY APP web: www.ywcansw.com.au email: [email protected] Daisy is a free app that easily connects you to a 5-11 Wentworth Ave wide range of services in your state and local area. Sydney NSW 2000, Daisy also lists legal services, housing and finance services and children’s services. You can create a list of favourite services for easy reference. www.1800respect.org.au/daisy
WOMEN 84 85 WIRRINGA BAIYA ABORIGINAL LOU’S PLACE WOMEN’S LEGAL CENTRE INC. A safe place for women Lou’s Place is a daytime drop-in centre for A state-wide community legal centre for Aboriginal women in the heart of Kings Cross. A part of and Torres Strait Islander women, children and the community since 1999, Lou’s is a Sydney youth. Our free service provides confidential charity that provides respite and support for legal information, advice and casework on a women in need. Our mission is to provide range of family and civil law matters such as: a safe and welcoming place for women, • Domestic violence meeting them at their point of need and • Apprehended Violence Orders (AVOs) supporting them in rebuilding their lives. • Sexual Assault & Child Sexual Assault • Victims Compensation Services include meals, showers, clothing, • Discrimination and Sexual Harassment laundry, medical, legal, crisis referrals, • Care & Protection Early Intervention case management and the New Directions • Family Law program which includes Personal • Complaints against the Police, Correctional Development, Practical Living skills Centres, Juvenile Detention Centres and Family and Creative Expression activities. and Community Services (previously DOCS) PH: 9358 4553 1800 686 587 OR 9569 3847 182 Victoria Street Addison Road Community Centre Kings Cross, NSW 2011 Building 13, 142 Addison Road [email protected] [email protected] www.lousplace.com.au www.wirringabaiya.org.au
WOMEN 86 87 LINKING HEARTS DETOUR HOUSE Canterbury Bankstown Multicultural Family Detour House Inc provides Homelessness Support Service run by The accommodation and care to women United Muslim Women Association (MWA) and girls in two locations in Sydney’s Inner West. We provide safe and supported crisis and DETOUR HOUSE provides a 3 month transitional accommodation for families who are rehabilitation program to women who have homeless or at risk of homelessness due to domestic experienced drug and/or alcohol dependency. and family violence. We also assist vulnerable The program is 12 Step based and is set in a safe, families, including women and men with children. supportive environment to assist women as We provide safe houses for women with or they move to independent living. without children who are escaping domestic and family violence, and help them to be rapidly YOUNG PEOPLE’S REFUGE offers supported re-housed in private rental or social housing. accommodation and individual case management Once housed, postcrisis follow-up is provided to young women aged 13 to 17 who are homeless linking with other support services. We ensure or at risk of homelessness. responses are accessible to families from culturally and linguistically diverse backgrounds, including As a gender specific organisation the staff and women and children escaping domestic management of Detour House Inc are dedicated violence, single parents with children, couples to helping women and girls to reach their with children, and refugees. potential and improve their individual outcomes.
PH: 9750 6916 PH: 9564 3638 Muslim Women Association detourhouse.com.au 47 Wangee Rd, Lakemba NSW 2196 www.mwa.org.au
WOMEN 88 89 DETOUR HOUSE CRISIS ACCOMMODATION CENTRES YOUNG PEOPLE’S REFUGE FOR UNDER 18’S (FOR YOUNG WOMEN & GIRLS) SYDNEY: 9564 3638 Oasis Youth Support (16 - 20) 9331 2266 Caretakers Cottage (13 to 17) 9389 0999 Detour House Inc provides accomodation, Jewish House Crisis Centre (16+) 9386 0770 care and a 3 month rehabilitation program Parrahouse Youth Refuge (16 to 17) 9633 5429 to women who have experienced drug and/ or alcohol dependency. The program is 12 Young People’s Refuge (Detour House) (13 to 17) Step based and is set in a safe, supportive 9564 3638 environment to assist women as they move to independent living. NORTH SYDNEY: Taldumande Youth Services (15 to 18) 9460 3777 Young People’s Refuge offers supported accommodation and individual case SOUTHERN SYDNEY: management to young women aged 13 to 17 Project Youth – Penny’s (16 to 24) 9580 0970 who are homeless or at risk of homelessness. The Bridge Youth Service (15 to 17) 9521 6182
Phone: 02 9564 3638 WESTERN SYDNEY detourhouse.com.au Canterbury Bankstown Youth Service (16-21)9503 6001 Don Bosco House (15 to 18) 8217 4700 Liverpool Youth Refuge (12 to 17) 9824 0192 Nick Kearns House (14 to 17) 9709 3520 Platform Youth Services Penrith (15 to 18) 47 600 800
YOUNG WOMEN YOUTH 90 91 LINK 2 HOME Y FOUNDATIONS 1800 152 152 PH: 8306 7900
The new 24/7 State-wide telephone line for people Yfoundations is the NSW non-governmental who are homeless or at risk of homelessness to peak organisation for youth homelessness. seek accommodation and support. Do you need assistance finding crisis or transitional housing? Do you need help You may also want to talk about your current finding other support services? Our web site living situation and need some direction on has a directory of links to health and support where to go, or who to contact for more help, services, accommodation options and more. what options you have or just some basic advice. We believe that young people matter and that childhood experiences and family background shouldn’t inhibit anyone from achieving their dreams.
619 Elizabeth Street, Level 1, Redfern New South Wales 2016 LIFELINE www. yfoundations.org.au 13 11 14
YOUTH 92 93 KIDS HELP LINE CHILDWISE 1800 55 1800 1800 99 10 99
We care and we listen, any tme, for any reason. CHILD WISE NATIONAL CHILD ABUSE PREVENTION HELPLINE Kids Helpline is Australia’s only free, private and confidential, telephone and online The Child Wise National Child Abuse Helpline counselling service specifically for young is a toll-free number providing access to people aged between 5 and 25. expert advice from trained counsellors and an opportunity to speak up about child abuse. A counsellor will answer your call. They will listen and help you work through any worries. A wide range of people affected by child abuse You can ask to talk to a male or female. contact the Helpline, including victims, parents, You don’t need to tell us your name. relatives, teachers, friends, professionals, carers and many others. Many of the callers require Phone: 1800 55 1800 information on the indicators of child abuse and www.kidshelp.com.au what to do, information about issues related to normal child development and assistance on how to talk to children about personal safety. CHILD PROTECTION HELPLINE Phone: 1800 99 10 99 Email: [email protected] 13 21 11 Department of Community Services (DOCS)
YOUTH 94 95 LAUNCHPAD YOUTH COMMUNITY REACH OUT (formerly Erskineville Youth Housing Inc.) ReachOut.com is where Launchpad support young people aged 16-24 years you can get the help you with a range of services including; accessing or need, when and where you need it. keeping your housing, finances, things at home, You can access ReachOut.com 24/7, and talk things at school, advice & information about to other young people or read factsheets and education/employment, and coaching you towards stories on anything from everyday issues achieving your personal goals and aspirations. through to really tough times. You may want to talk about your current situation, If you don’t need immediate help, but would like whether you need some direction on where to to talk to someone about the things going on in go, who to contact for more help, what options are your life, head over to the ReachOut.com forums available to you, or just to get some general advice. on our web site http://forums.reachout.com/ After you contact us we aim to see you within 7 days. http://au.reachout.com
PH: 9557 2810 If you need urgent help right now, you should contact these guys: 8-10, 654-670 King St.Erskineville, NSW, 2043 Lifeline 13 11 14 or Kids Helpline 1800 55 1800. email: [email protected] www. launchpadyouth.org.au
YOUTH 96 97 OASIS YOUTH SUPPORT - SALVOS CARETAKERS COTTAGE The Oasis Youth Support Network is The Salvation Bondi Youth Refuge Army’s response to youth homelessness in Caretakers Cottage operates a crisis refuge for Sydney. The network offers over 20 programs to young people between 13 and 17 years old. homeless young people aged 16 - 24, and gives disadvantaged young people hope, help and A safe place to stay for up to 3 months. We opportunities to turn their lives around. Programs also help our residents plan what to do next include crisis and transitional accommodation, whether that is to return home, move on to case management, counselling, education, longer-term accommodation or move out workplace training, outreach services, young independently, and after-care outreach, to parents group, fitness programs, driver training, help our former residents stay on track once employment, drop-in service, chaplaincy support they have moved on. and more. Oasis aims to connect with young people affected by PH: 9389 0999 homelessness and provide them with the support and opportunities needed to move from the street to OR 0424 667 037 independent living and employment. [email protected]
PH: 9331 2266 365 Crown Street, Surry Hills, NSW 2010 [email protected] www.salvos.org.au/oasis
YOUTH 98 99 CREATE FOUNDATION LAWSTUFF
1800 655 105 Lawstuff provides legal information to children and young people in Australia. CREATE Foundation is the peak body representing the voices of all children and Lawmail is a FREE legal service for Australian young people in out-of-home and foster care. children and young people (& their advocates), providing legal information, advice and Creating a better life for children and young people referrals by email. in care. Connecting children and young people to each other, CREATE and their Community. The National Children’s and Youth Law Centre Empowering children and young people to build is an independent, non-profit organisation self-confidence, self-esteem, and skills that enable working for and in support of children and them to have a voice and be heard. young people, their rights and access to justice. create.org.au PH: 9385 9588 OR 9385 9588
LEGAL AID YOUTH HOTLINE Law Building, First Floor Uni NSW 2052 1800 10 18 10 Website: www.ncylc.org.au
The Hotline provides legal advice and information to young people under 18, and operates 9am to midnight weekdays, with a 24-hour service from Friday 9am to Sunday midnight and also on public holidays.
www.legalaid.nsw.gov.au
YOUTH 100 101 CANTERBURY BANKSTOWN YOUTH Father Chris Riley’s HOMELESSNESS SERVICE YOUTH OFF THE STREETS 1800 06 22 88 CBYS offers accommodation and support services to help homeless youth in a range of A non-denominational community organisation categories such as homelessness, mental health, working for young people aged 12-25 who are family breakdown, education, employment and facing challenges of homelessness, drug and substance abuse. alcohol dependency, exclusion from school, neglect and abuse. We support these young people as The service provides 24/7 crisis refuge and they work to turn their lives around and overcome support for young people aged 16 to 25 from immense personal traumas such as neglect and three to six months across five facilities. physical, psychological and emotional abuse. Our 35 services include crisis accommodation, PH: 9503 6001 alcohol and other drug services, counselling, accredited high schools, outreach, residential Suite 4/59 Evaline Street, programs and a mentoring program. Campsie, Volunteers support us every step of the way. NSW 2194 Phone: 1800 06 22 88 or (02) 9330 3500 133 O’Riordan Street, Mascot NSW 2020 www.youthoffthestreets.com.au
YOUTH 102 103 eHEADSPACE THE STREET UNIVERSITY 1800 650 890 Our aim is to help youth aged 12 – 25 to realise their dreams, harness their potential and to eheadspace provides online and telephone create positive outcomes for their lives. Programs support and counselling to young people 12 - 25 specialise in channelling young people away from and their families and friends. If you’re going personally destructive and anti-social behaviours through a tough time, eheadspace can help. to improved self-esteem, inter-communal co- operation and social engagement.
If you’re worried about your mental health. eheadspace can help you deal with a broad range StreetArt workshops,cooking classes, artists of issues like bullying, drug and alcohol issues, development, performance and recording depression and anxiety, relationships, concerns sessions, breaking, HipHop, beat makingsound about a friend, fitting in and isolation. engineering, festivals, markets, events... and more.
If you would like to speak to someone in person 1 Speed Street Liverpool visit headspace.org.au to find your nearest Phone (02) 8785 8000 headspace centre. Monday - Friday
Phone: 1800 650 890 Suite 1, Level 1, 11 Cleeve Close Mt Druitt Phone (02) 8886 2800 Wednesday_Friday
YOUTH 104 105 NOFFS FOUNDATION THE YOGA FOUNDATION 1800 151 045 0414 379 473 HEALTHIER YOUNG PEOPLE & HAPPIER COMMUNITIES. The Yoga Foundation is an Australian registered charity and not-for-profit that exists to bring Disadvantaged and disconnected young people the benefits of yoga to disadvantaged people and those from indigenous and culturally experiencing anxiety and depression who cannot diverse backgrounds are our focus. access yoga easily. Our particular expertise is in the treatment Some cannot physically or mentally get to a class of young people with drug and alcohol problems. or do not feel comfortable doing classes in the All Noffs services emphasise the use of multi- general community; many mistakenly think of dimensional approaches to engage and maintain yoga as just for the fit and flexible. Our mission is positive relationships with young people. These to bring yoga to these people in order to improve approaches include the creation of welcoming their quality of life and reduce the symptoms of and safe social spaces, inclusion of young people in mental illness. decision-making and planning processes, catering for social and cultural diversity, collaboration with PO Box 443, Cammeray, NSW 2062 a range of other specialist services and a focus on Phone: 0414 379 473 problem solving. www.theyogafoundation.org.au E [email protected] https://noffs.org.au PO Box 120 Randwick NSW 2031
YOUTH WELLBEINGGLBTIQ 106 107 ORANGE SKY LAUNDRY LEICHHARDT WOMEN’S COMMUNITY HEALTH CENTRE - 9560 3011 We are Australia’s first mobile laundry service providing homeless people with access to free We provide low-cost and affordable medical, washing/drying facilities. We are a new not-for- allied and complementary health care and profit organisation run by volunteers. education to improve women’s health. We aim to always respect a woman’s circumstances Portable washing facilities, specialised and consider she is the expert on her own life hygiene packs and an alliance with other local experiences. We try to respond to her needs organisations will work to achieve these goals. and wants in a confidential, safe, professional and approachable way. [email protected] http://www.orangeskylaundry.com.au Services inlcude: acupuncture, naturopathy, physiotherapy, psychology, counselling, lymphatic drainage massage therapy. Nurses and doctors on site.
LWCHC is a non-government, not for profit organisation.
www.lwchc.org.au
WELLBEINGGLBTIQ 108 109 MILK CRATE THEATRE SYDNEY STREET CHOIR We work with an Ensemble of artists who have 0410 409 906 experienced homelessness or social marginalisation to create theatre that creates Sydney Street Choir is a singing community change. We provide a safe, creative space to build formed to promote social skills, independence confidence and make positive changes in lives. and self- management, including the management of finances, transportation, We believe that by sharing our real stories we housing and health issues. can inspire action and work towards an inclusive future where everyone feels valued. Anyone who has experienced disadvantage through homelessness, disability, illness or We invite you to come and take part in our addiction is welcome and new members bring drama workshops and to join the Ensemble. new life to the Choir community. Phone: (02) 9698 7133 You don’t need to be able to sing to join this Alexandria Town Hall Choir, there are no auditions, and you don’t need 73 Garden Street, any special experience. Alexandria NSW 2015 www.milkcratetheatre.com For the latest rehearsal venues, tour and gig info: www.sydneystreetchoir.com [email protected]
WELLBEINGGLBTIQ 110 111 MEN’S SHEDS BABANA ABORIGINAL MENS GROUP
1300 550 009 The term Babana means ‘brother’ in the Dharuk language. Good health is based on many factors including feeling good about yourself, being productive, Babana is a brotherhood of both Aboriginal contributing to your community, connecting with and Non Aboriginal Men who are focused on friends and maintaining an active body and mind. working to improve the lives of the greater Sydney Aboriginal communities. Babana brings together Becoming a member of a Men’s Shed provides a Men from all walks of life that are committed to safe and busy environment where men can find supporting and empowering each other, their many of these things in an atmosphere of old- families and their community. fashioned mateship. And, importantly, there is no pressure. Men can just come and have a yarn and a cuppa if that is all they’re looking for. PH: 9660 5012
There are 30 Men’s Shed across Sydney. 37-47 St Johns Road Glebe NSW 2037 Find one near you: mensshed.org PO Box 3292 Redfern NSW 2016 Mail: [email protected] Australian Men’s Shed Association PO Box 793 The Junction NSW 2291
WELLBEINGGLBTIQ 112 113 MYSYDNEY CALENDAR PROJECT ROUGH THREADS
A creative platform for people affected by Rough Threads is a Sydney based not for homelessness. We believe that creativity sparks profit supporting disadvantaged communities hope and light and can provide a lifeline for those through the provision of goods, services, in need. social connectedness and belonging.
We will be handing out 100 single use cameras at We support women in women’s refuges, Sydney Homeless Connect on July 7th 2016. The the homeless, refugee families or members participants will have 1 week to take photos of dealing with serious long term mental illness everything that inspires or moves them. This will by providing appropriate men’s, women’s give us the oppurtunity to see Sydney through and kids’ clothing, accessories and shoes. their eyes. Since their launch in 2011 they have taken a Their most inspiring shots will feature in a holistic approach to caring for disadvantaged calendar for 2016. This will be sold through members of the community, allowing them our Kickstarter for $20 and distributed before to feel a part of the community and hopefully Christmas. As we are a non-for profit, the proceeds persevere through the tough times and will go back into the project and to the people enable them to better improve their lives. involved. www.roughthreads.org www.mysydneycalendar.com
WELLBEINGGLBTIQ 114 115 THE FOOTPATH LIBRARY
Free new and secondhand books and magazines.
The Footpath Library gives donated books and magazines from the community (public and publishers) to homeless and disadvantaged people.
At present, The Footpath Library operates a mobile service in Sydney. [email protected] SYDNEY HOMELESS CONNECT www.footpathlibrary.org PORTRAIT PHOTOGRAPHY & STORIES At Sydney Homeless Connect 2016 our photography team will again be offering professional portraits for you to keep, send home to a loved one or you might want to be part of an upcoming exhibition. Come and find us downstairs at the Town Hall. We would also love to hear your personal story. See some photos from our previous exhibition ‘Acknowledged, Sydney’s Homeless’ www.sydneyhomelessconnect.com/acknowledged
WELLBEINGGLBTIQ 116 117 PETS IN THE PARK ANIMAL WELFARE LEAGUE Animal Welfare League (AWL) NSW is a Pets In The Park is a free pet clinic provided registered charity and for over 50 years has been for the homeless or those at risk of caring for surrendered, neglected and abandoned homelessness with animal companions. animals, as well as investigating allegations of animal cruelty under the Prevention of Cruelty Veterinarians and vet nurses provide free health to Animals Act. AWL aims to match all adoptable checks, vaccinations, flea treatment, worming animals to suit the lifestyle of potential owners, treatment and basic medication for pets . ensuring a long and happy relationship for all. All animals available for adoption are temperament If you fit this critera and need assistance you assessed, vet checked, desexed, microchipped, must get a referral letter from a human service vaccinated, wormed and on flea prevention. provider such as: Wayside Chapel, Salvation AWL operates two animal shelters, a vet clinic, Army, Mission Australia or Wesley Mission. offers behavioural training and has 14 branches of volunteers across the state. In Sydney AWL Clinics are in Darlinghurst and Parramatta. offers vet care for pets and their low income or www.petsinthepark.org.au and on facebook homeless owners, by our Vets for Street Pets program. AWL receives very little government funding, so replies on the generosity of the public to continue our vital welfare work.
Phone: 02 8899 3333 PO Box 137 North Ryde NSW 2113 [email protected] www.awlnsw.com.au
GLBTIQPETS 118 119 OUR MOMENT TO PAUSE AND MAKE A DIFFERENCE Whatever you are doing, wherever you are on August 9 - be counted in the Census. What’s the Census? The Census is a snapshot of everyone in Australia. It is run by the ABS every five years. How do I know you won’t share my Census data is used to plan the services we all use. info with Centrelink or Housing? Services like housing, healthcare, and transport. We do not share any personal information with anyone else. The Census and Statistics Act, 1905 means we legally must keep all personal information What if I have no fixed address? confidential, forever. No matter where you are in Australia – you are important and we want you to be part of the Census. What if I was missed? If you have no fixed address, write “none” under the Please call the Census Inquiry Service (CIS) suburb part of the usual address question. on 1300 214 531 for information on how to complete the Census. There will be people at drop in centres, food vans and other services helping people who are sleeping rough to do the Census. If you are staying in crisis accommodation, there will be a Census form for you there. What if I’m away from home? Be counted wherever you are on August 9. If you are couch surfing temporarily with friends or family write “none” under the suburb part of the usual address question. 120 121 WESTERN SYDNEY HOMELESS CONNECT AUGUST 8TH 2016 KNOW YOUR RIGHTS The Western Sydney Homeless Connect (WSHC) event will be held on Monday 8th August 2016 at Parramatta Town Hall and in the Centenary Square.
“We provide the disadvantaged with access to support services from over 60 organisations that can prevent them becoming homeless and act as YOU an early intervention strategy. For those already homeless it can help get them off the street.” HAVE A RIGHT TO: WSHC guests enjoyed a free meal, free haircut, dental or health check-up and shopped at no • education cost for clothing, toys and books. There was free entertainment with music provided from bands • social security and choirs from all over Sydney, including the • an adequate standard of living Sydney Street Choir. • access to appropriate health services www.westernsydneyhomelessconnect.com • be treated with dignity and respect • feel safe and free from violence • participate in decisions affecting you • be protected from cruelty & degradation