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Collegeand UNIVERSITY COLLEGE and UNIVERSITY Vol. 94 Nº 3 @ Summer 2019 Educating the Modern Higher Education Administration Professional How to Recruit and Retain Looking Back, Looking Ahead: Transfer Students: How Working on a Team Comparing the College Choice Helped Us Each to Grow Decision Process among Two- and Four-Year Transfer Students Graduate Enrollment Considerations: Informing Practice and Research FORUM Commentary Research in Brief Campus Viewpoint Graduating in Spite of Us? Identifying and Reducing Three Years and Counting: Diploma Mills and The Next Generation Friction Points for Students Lessons from a Newbie Counterfeit Operations of One-Stop Student to a Newbie Service Centers, Part II Effects of Residency TES-ting the Waters of Determination Services on Critical Languages and Transfer Technology Applications from Students College Choice at Two Rural High Schools to the North Carolina Community College System AMERICAN ASSOCIATION OF COLLEGIATE REGISTRARS AND ADMISSIONS OFFICERS INSTITUTIONAL WELLNESS 29TH ANNUAL SEM STRATEGIC ENROLLMENT MANAGEMENT CONFERENCE OPERATIONAL STUDENT EFFICIENCY SUCCESS www.aacrao.org Founded in 1910, the American Association of Collegiate Registrars and Admissions Officers (AACRAO) is one of the nation’s oldest and largest higher education associations. Widely regarded as the leading authority on the emerging field of and enrollment management, the association is a COLLEGE recognized source of information on student admissions, academic records, technology solutions and international education. In addition to its professional UNIVERSITY development offerings, AACRAO serves as an independent advocate for Vol. 94 Nº 3 @ Summer 2019 the collegiate sector on a broad range of policy issues in Washington, D.C. The Association’s policy agenda is founded on the principles of academic autonomy, access and accountability. 2 How to Recruit and Retain Transfer Students: All rights reserved. AACRAO is a Comparing the College Choice Decision Process registered trademark. Use, reproduction, among Two- and Four-Year Transfer Students copying or redistribution of the AACRAO logo is strictly prohibited without By Casey Lukszo and Shannon Hayes written permission from AACRAO. W AACRAO adheres to the principles of non-discrimination without regard to 14 Graduate Enrollment Considerations: age, color, handicap or disability, ethnic or national origin, race, religion, gender Informing Practice and Research (including discrimination taking the form of sexual harassment), marital, parental By Jeannine Kranzow or veteran status, or sexual orientation. W AACRAO does not endorse the products or services of any advertiser. The advertiser assumes responsibility and 22 Looking Back, Looking Ahead: liability for the content of any advertising. How Working on a Team Helped Us Each to Grow W The articles published in College and University do not reflect the opinions By Sharon F. Cramer and Connie F. Cooke or positions of the Association. POSTMASTER: Send address changes to College and University, One Dupont FORUM Circle, NW, Suite 0, Washington, D.C. 00-11. Copyright © 018 Commentary Research Campus Graduating in Spite American Association of Collegiate of Us? Identifying Registrars and Admissions Officers. Three Years and in Brief Viewpoint and Reducing College and University (USPS 110) is Counting: Lessons Diploma Mills The Next Generation Friction Points published four times a year by the American from a Newbie and Counterfeit of One-Stop Student for Students ......... 63 Association of Collegiate Registrars to a Newbie ..........31 Operations ........... 39 Service Centers, By Tammy Aagard and Admissions Officers, One Dupont By Joseph Wolk Part II ...................53 and Shelley Dodd Circle, NW, Suite 0, Washington, D.C. By Allen Ezell By Francisco 00-11. The cost of the publication is TES-ting the Waters Effects of Residency Maldonado Altieri included in the AACRAO membership of Transfer fee. For information on subscriptions and Determination Services Technology ...........35 package rates, please visit www.aacrao. on Applications from Critical Languages and org/cu. Back issues are 0 each (price By Amber Andrade Students at Two College Choice ..... 57 includes shipping). ISSN: 0010-0889. Rural High Schools By Hannah Schulz, to the North Carolina Alexander Taylor, and INDEXES: College and University is Rodney Parks indexed in Current Index to Journals Community College in Education (ERIC), Education System ................ 47 Index, Higher Education Abstracts By Andrew Johnson and Contents Pages in Education. AACRAO Board of Directors VICE PRESIDENT FOR ADMISSIONS VICE PRESIDENT FOR AND ENROLLMENT INTERNATIONAL VICE PRESIDENT FOR PRESIDENT PRESIDENT-ELECT PAST PRESIDENT MANAGEMENT EDUCATION ACCESS AND EQUITY Luisa Havens Gerardo Jack Miner Tina Falkner Tammy Aagard Jennifer Minke Tiffany Robinson Virginia Tech The Ohio State University University of Minnesota– University of Florida Tarrant County The University of Kansas Twin Cities College District VICE PRESIDENT FOR LEADERSHIP VICE PRESIDENT FOR VICE PRESIDENT FOR AND MANAGEMENT RECORDS AND VICE PRESIDENT INFORMATION VICE PRESIDENT VICE PRESIDENT DEVELOPMENT ACADEMIC SERVICES FOR FINANCE TECHNOLOGY AT LARGE AT LARGE Jerry Montag Kristi Wold-McCormick Stan DeMerritt Mark McConahay Rhonda Kitch Tim Amyx Northern Illinois University University of South Plains College Indiana University– North Dakota Volunteer State Colorado Boulder Bloomington State University Community College Write for C&U Editorial Board EDITOR IN CHIEF Jeffrey von Munkwitz-Smith College and University AACRAO What’s the best way to share vehicle for shaping the profes- Daniel Bender University of the Pacific your ideas, innovations, and sion and gaining recognition. Adrienne Bricker opinions with registrars, ad- AACRAO members are es- University of Minnesota missions officers, and enroll- pecially encouraged to submit Marc Camille ment managers nationwide? articles, but non-members, Loyola University Contribute to AACRAO’s pres- faculty, graduate students, and Sharon Cramer Buffalo State University tigious College and University members of the corporate sec- Julie Ferguson (C&U) quarterly journal. tor are also welcome to share University of Scranton Give your research and ex- their work. Authors will receive Matthew Fifolt University of Alabama at Birmingham perience a voice by writing for copies of the issue in which Theresa Gallo the “Feature” section, or ad- their article appears, and will Drexel University dress best practices, how-tos, be issued an honorarium. Polly Griffin new technologies, the latest For editorial procedures and Princeton University books, and other pertinent manuscript preparation guide- Lisa Holstrom University of Cincinnati topics in “The Forum” sec- lines, visit <www.aacrao.org/ David Lang tion. With a substantial circula- cu/write>. University at Buffalo tion base, C&U is an excellent Joanne Landers Tennessee Wesleyan University Ethan Logan Texas Tech University Submissions Paul Marthers Emory University Manuscripts, Letters, and Direct Inquiries Bryan Newton Wor-Wic Community College Jeffrey von Munkwitz-Smith, Ph.D. David Peterson C&U Editor-in-Chief Indiana University - Purdue University Fort Wayne AACRAO Clayton Smith One Dupont Circle, NW, Suite 520 University of Windsor Washington, D.C. 20036 Roger Thompson University of Oregon Tel: (860) 208–2910 Christopher Tremblay E-mail: [email protected] Michigan College Access Network Robert Wilkinson Forum Articles (commentary, analysis, book Daytona State College reviews, and other non-refereed pieces) Heather Zimar MANAGING EDITOR Heather Zimar C&U Managing Editor AACRAO AACRAO One Dupont Circle, NW, Suite 520 Washington, D.C. 20036 Tel: (607) 279–7829 E-mail: [email protected] Editor’s Note Jeff von Munkwitz-Smith, Ph.D. Editor-in-Chief [email protected] C&U is looking for book reviewers. Are you a reader of There are two Commentaries, “Three Years and books on higher education? Do you like to write? We’ll Counting: Lessons from a Newbie to a Newbie, by provide the books! For more information, please con- Joseph Wolk, and “TES-ting the Waters of Transfer tact me or our Managing Editor, Heather Zimar. Technology,” by Amber Andrade. In addition, we in- This edition includes three feature articles. In “How clude two Research in Brief articles, “Diploma Mills to Recruit and Retain Transfer Students: Comparing and Counterfeit Operations (Part 1),” by Allen Ezell, the College Choice Decision Process Among Two-Year and “Effects of Residency Determination Services on and Four-Year Transfer Students,” Casey Lukszo and the Applications from Two Rural High Schools,” by Shannon Hayes employs a case study approach to un- Andrew Johnson. derstand and compare factors in the decision-making The three Campus Viewpoint articles are: “The Next process for students transferring from two-year and Generation of One-Stop Student Service Centers: Part four-year institutions to a four-year institution. Two”, by Francisco Maldonado Altieri, “Critical Lan- In “Graduate Enrollment Considerations: Informing guages and College Choice,” by Hannah Schultz, Rod- Practice and Research,” Jeannine Kranzow reviews the ney Parks, and Alexander Taylor, and “Graduating in literature related to graduate college choice and factors spite of us? Identifying and Reducing Friction Points that influence prospective graduate student enrollment. for Students,” by Tammy Aagard and Shelley Dodd. Continuing our interview series, Sharon Cramer, No book reviews this edition. Alas!
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