8 Steps to Book and Ticket Amtrak Quick Reference

Step 1 – Access Amtrak®

Access Amtrak Enter: @2V@ After you make first entry @2V@ all subsequent entries only need @.

Step 2 – Determine the City Codes or Closest City

Entry: @KC/ 2-letter State Code/City Name Example: To display city code for Chicago, IL. Enter: @KC/IL/CHICAGO

Entry: @KD/City Code Example: To decode an Amtrak city code (PGH) Enter: @KD/PGH

Entry: @KO/2-letter State Code/City Name Example: To display nearest Amtrak service for Kennett, MO. Enter: @KO/MO/KENNETT

Step 3 – Determine the Fare

Entry: @4FCity Pair and Travel Date Example: To display fare Washington (WAS) to Chicago (CHI), 14 JUN Enter: @4FWASCHI14JUN

Note: With the Quick Sell and Automatic Best Buy processes you can skip this step if you wish and go straight to Step 3 (Availability)

Accommodation Codes Coach Inventory Code R - Refundable Y-Yes N-No P-Prior to start of travel WE 14JUN 1120A FARES VALID WAS-CHI E – Exchange Fee applies Fare Type Y-Yes N-No ONE WAY ACCOMMODATION CHARGE R – Refund Fee applies OW – One Way ES 218.00 EA 192.00 EB 171.00 ZN – Zonal Y–Yes N-No RT – Round Trip DS 427.00 DA 372.00 DB 332.00 MR – Multi-ride HS 311.00 HA 271.00 HB 242.00 Last Travel Date *FS 387.00 *FA 342.00 *FB 305.00 BV 15.00 *MIN OCCUPANCY RAIL FARE ADD ON CHARGE $ 176.50 FAMILY

BEDROOM Freeform comments about each fare Fare Basis 1FULL RAIL FARE CALCULATED

1st character AMOUNT FT CL ST RER MAX LSTTVL indicates coach 1DOF1 75.00 OW YD N PYY 180 10DEC0 **'YD' MAY NOT BE class to book AVAIL SUMMER**

2 nd character 2BOF1 92.00 OW YB N PYY 180 10DEC0 ONE-WAY SPECIAL 'YB' indicates fare type FARE O – One way 3AOF1 113.00 OW YA N PYY 180 10DEC0 ONE-WAY SPECIAL 'YA' Z – Zonal R – Round trip FARE M – Multi-ride 4YOFC 141.00 OW Y Y YNN 365 13JUN1 ONE-WAY REGULAR 'Y' FARE Example: 5EZO2 279.00 ZN YE 3 PYY 2 15JUN0 NO TRVL 17DEC-2JAN, DOF1 is a one-way fare sold in YD. 16JUN -20AUG

Stopovers Maximum Ticket Validity

Y-Yes N-No 3 - 3 stops

Display Fare Rules: By line number Enter: @4F**2 By fare basis code Enter: @4F**DOF9

Shortcut to Availability Enter: @A (Only if Amtrak fare quote display previously requested)

Display fare by departure and return date and the total for specific passenger types (2F2H) Enter: @4FWASCHI14JUN/20JUN-2F2H

Display Accommodation Charge Enter: @4F*AC Display Breakdown by Passenger Type Enter: @4F*RF

Step 4 – Check Availability

Entry: @A Date, City Pair, and Desired Example: To display availability WASCHI, 14JUN at 11am Departure Time (mandatory) Enter: @2V@A13SEPWASCHI11A

Arrival Time C – Conventional Service Base Inventory Code and Number Available Depart Time (| indicates # of days M – Metroliner Service

*** AMTRAK ***WASHINGTON DC/CHICAGO IL WELCOME ABOARD 13JUN-WE-** AMTRAK BSNS PASS ON TR 29 MUST BOOK BT SPACE FROM PASS AVAIL 11 2V 51 DS0 VS0 Y8 WASCHI 105P 14JUN 1040A|1 LT C Train Service Codes Line # 12 2V 29 FS2 DS3 ES8 LY8 WASCHI 355P 14JUN 830A|1 DLB C D-Full Service Dining LE8 LF8 Y8 T-Tray Meal Service S-Snack Meal Service Carrier 13 2V 184 JY8 Y8 WASNYP 1130A 14JUN 245P S C 14 2V 49 DS4 VS8 Y8 NYPCHI 320P 14JUN 905A|1 DLB C L-Lounge Service B-Checked Baggage Q-Entertainment Train # N-Nonsmoking Train Origin – Destination cities Connection A-Seats Assigned (via NYP) E-Experimental Train R-Onboard Wheelchair Ramp

Availability Enter: @AD 8-DAY Availability Search Enter: @A13SEPWASCHI11A*2YD (2 YD Coach Seats) Return Availability Enter: @A/R29MAY Enter: @A13SEPWASCHI11A*DS (deluxe room)

Step 5 – Sell from Availability (Quick Sell / Automatic Best Buy Processes)

Entry: Sell Key (0), Number of seat(s) or sleeper accommodation, Example: Sell 2YD from line 11 inventory class and line number. Enter: 02YD11

Connection sell: 0, number, inventory class, first line number / number, Example: Sell 2U from line 11 and 2 YD from line 12 inventory class and second line number Enter: 02U11/2YD12

Note: When selling sleeper accommodations, book the number of rooms not the number of passengers. Do not reserve Example: Sell one class DS accommodation form line 11 seats in addition to sleeper for same segment. Enter: 01DS11

How the Quick Sell process works:

• Standard availability displays (like in Step 3) show base code (highest inventory) for sleepers and vehicles and Y/Y8/JY for coach • When you sell a sleeper or vehicle, Amtrak automatically confirms the lowest inventory available • When you sell Y class, Amtrak automatically confirms the lowest one way coach fare (YD, YB, YA or Y) available • When you sell YE (Amtrak’s Explore America Fare) or YF (miscellaneous fares including AD75), Amtrak confirms only those codes. Ad75 is no longer booked from the availability screen. The AD 75 discount can be sold only in the following way:

The Detailed Coach entry will display the YE and YF inventory codes on Amtrak’s Regional Trains and will display the KF inventory code in Amtrak’s Acela Express.

The Detailed Premium entry will display the JE and JF inventory codes on Amtrak’s regional service and will display the PF inventory code on Amtrak’s Acela Express.

Detailed Coach: @2V@ A14MAYWASCHI11A*CC

Detailed Premium: @2V@A14MAYWASNYP11A*PC

• Refer to the Inventory Codes card for the complete set of base codes and their secondary codes

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Worldspan Amtrak Quick Reference

How the Automatic Best Buy process works: • Book the complete itinerary, finish the PNR, then ER (end and retrieve) the PNR • Wait 10 seconds, then IR (ignore and retrieve) and look for the Amtrak ACKN. • If Amtrak finds a lower fare available, it will automatically rebook segments (old segments are UN, new segments KK). • If Amtrak does find a lower fare, EWR the PNR (work the itinerary changes, end transaction and retrieve).

Cancel Specific Segments Enter: X1 (segment number) Cancel Entire Itinerary Enter: XI

Step 6 – Pricing Options

A. Auto Price- All Passengers are adult. No entry required. Price will be lowest applicable fare for inventory class sold.

B. Passenger Type Discount Example: Pricing request- 2 adults and 2 children Entry: T#2V (quantity and passenger type) Enter: T#2V2F2H

Example: Pricing request- 2 Senior Citizens Enter: T#2V2E

C. Fare Basis Code Specified Example: Pricing request- Entry: T#2V (quantity and passenger type)-(fare basis) 1 adult at the government (FOGM) fare Enter: T#2V1F-FOGM

D. Rate Desk Pricing-(always include pricing instruction in the free text field Enter: T#2V2F2H -RDPR of an accompanying 3OSI remark prior to ending Enter: 3OSI2VRDP-FREEFORM TEXT record) PNR queues to Amtrak.

E. View price breakdown (rail fare/accommodations charges) Enter: @4P (US dollars) (for a PNR you have ended and received an Amtrak ACKN) Enter: @4PE/CAD (Canadian dollars) Enter: @4PE/GBP (U.K. pounds)

F. Remove pricing instruction (before adding new pricing) Example: To remove field 1 containing pricing Entry: 5n@ (n = the element number for Amtrak pricing instruction Enter: 51@

Passenger Type Codes

F Adult E Senior Citizen (62 +) M Military Adult H Child (2-15) W Disabled Adult MC Military Child (2-15) U Unaccompanied Child (8-11) V Disabled Child (2-15) Q Travel Agent -AD75 (coupon required to ticket) SA AAA member, Adult SB AAA member, Child (2-15)

Note: AAA member discount also requires an OSI with membership number – see Additional Entries

Display Passenger Type Rules

Format: @4F** (Passenger Type Code) Example: Display Senior Citizen rules Enter: @4F**E

Note: Additional passenger type codes exist for special promotions and discounts.

Step 7 – Complete PNR

Name Enter: 2CRAWFORD/GEORGE/JANE Phone Enter: 9K36202-383-3000 Received From Enter: 6DAWN BENTON TRAVEL Ticket Field Enter: 7TAW/01/29OCT-C2V (Use outbound date until hold limit returned) End Transaction Enter: E or ER (Wait for ACKN before making changes) View Acknowledgment Enter: IR (Shows hold limit date) View Pricing Enter: 4P Note: Amtrak returns an acknowledgment remark (ACKN) which includes the hold limit date (ticketing deadline). If tickets are not issued by midnight of said date Amtrak will automatically cancel the PNR.

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Worldspan Amtrak Quick Reference

Step 8 – Issue a Ticket

Automated Ticketing Enter: EZ (If Form of Payment already in PNR) Enter: EZ#$CA (Cash) Enter: EZ#$CK (Check) Enter: EZ#$CCAX37271234567890 (Credit Card) Manual Ticket Enter: 7@T/1234567890 (End and retrieve PNR) This notifies Amtrak that a handwritten ticket has been issued. This is confirmed by redisplaying the PNR. Hold limit in ACKN should read “none”.

Additional Entries

Claim Amtrak PNR- To claim a PNR booked directly with Amtrak.

Display Amtrak PNR Enter: @ *123456 (Amtrak PNR number) Copy PNR Enter: @ *CPY (Allow 2 minutes) Retrieve PNR- By Name Enter: *-LASTNAME (Look for Acknowledgment)

Special Service Requests- Enter: @G/TVL/SSR (Complete listing of services offered) Must Call Amtrak Directly to Confirm Services

AAA member # (required for discount) Enter: 3OSI2VAAA005-116480554 (Numeric only – no letters)

Amtrak Will Queue Notification of Hold Limit Dates, Schedule Changes, and Rate Desk Action to Queue 0. Use normal WORLDSPAN queue entries

Display Train Name Enter: @KN/98 (Response shows name of train # 98) Display Train Number Enter: @KN/SUNSET (Response shows train #)

Amtrak General Information

Travel Agents information appears in TVL Enter: @G/TVL (shows list of all chapters)

Access City Information Enter: @G/CTY/BOS (3-letter city code) Index of pages for specific information Enter: @G/CTY/BOS/P20 (always on page 20) Go to different page within same city Enter: @G/P4 View entire City Profile (pages 1-20) Enter: @G/CTY/BOS/P1-P20

Scrolling up ,down Enter: @MU ( Move Up) Enter: @MD ( Move Down)

Promotion and Coupon Index Enter: @G/IDX/PROMO OR @G/IDX/COUPON View AAA chapter, pages 1-10 Enter: @G/PRO/AAA/P1-P10

On-line WORLDSPAN Assistance Enter: HELP AMTRAK

Amtrak Vacation Information 1-800-321-8684 Western Folder fax number for Amtrak supply orders: 1-630-773-4006

Automation Related Questions U.S./Canada agents: Amtrak Service Center Phone: 1-800-525-2550 Fax: 1-215-349-1807 Email: [email protected] Overseas agents: International Reservation Support Desk Phone: 215-856-7952 Email: [email protected]

Currency Conversion (Not an Amtrak Function

Convert Currency Amount With Bankers Selling Rate

Entry: DC#Currency Code Amount/New Currency Code Example: To convert 1665 Francs to a US dollar amount Enter: DC#FRF1665/USD

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Worldspan Amtrak Quick Reference

Frequently used Global Reference System (GRS) Entries

GRS Online Help and Info Topics HELP INFO General Overview INFO 2VG ACCESSPLUS - AMTRAK Acknowledgement INFO 2VACKN Advanced Passenger Info System (APIS) HELP 2VAPIS INFO 2VAPIS Amtrak PNR’s Not Eligible For Claim INFO NO CLAIM 2V Amtrak Train Segment in PNR INFO 2VSEG Autopricing HELP 2VPRICE INFO 2VPRICE Autotrain HELP 2VAUTO Availability/Sell Entries HELP 2VAVAIL INFO 2VAVAIL Availability Display Explanation INFO 2VDISPLAY Booking Index INFO 2VBK CBI Lesson on Amtrak HELP 2VCBI Change PNR INFO 2VCHNG City Decoder/Encoder HELP 2VK City Information Index INFO 2VCITY City Offline Decoder/Encoder HELP 2VKO Claim PNR – Amtrak HELP CLAIM 2V INFO CLAIM 2V Codes HELP 2VCODES Display PNR/Acknowledgement HELP 2V*PNR INFO 2V*PNR End Transaction INFO 2VET Error Responses Index INFO 2VERR Exchanges INFO 2VEXCH EZ Options – Amtrak HELP EZOPT INFO 2VEZOPT Fare Display Index INFO 2V4F Fare Quote HELP 2VFARE Fare Rules HELP 2VRULE Form of Payment HELP 2VFOP GRS HELP 2VGRS INFO 2VGRS Itinerary/Invoice HELP 2V/I INFO 2V/I No Record/Slow Response INFO NOREC Open Segments HELP 2VOPEN INFO 2VOPEN Passenger Types HELP 2VPT Prepaids HELP 2VPTA INFO 2VPTA Q86 Roll INFO 2VQ86 Scrolling HELP 2VSCROLL INFO 2VSCRL Seat Request HELP 2VSEAT Sell From Availability HELP 2VSELL SSR/OSI/Information HELP 2VSSR INFO 2VSSR Ticketing HELP 2VEZ INFO 2VEZ Train Data HELP 2VKN INFO 2VKN

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