About This Report Table of Contents

02 Letter from the Chairman 04 About Us 16 Focus on 2019 Name Description Scope 32 Responsibility Management For convenience of expression, all references to "China The indicators disclosed in this report is mainly sourced southern" "the Company" or "we", herein refer to China from China Southern, and some indicators are extended Southern Company Limited, or "China Southern Group to China Southern Group. The data disclosure scope has ". The reference to "XIAMEN AIR" refers to "Xiamen been specified in detail in the report. Airlines Company Limited". All subsidiaries are in the 38 Safety 48 Environment 60 Service form of "region + the name of the branch " ."Civil Source of Data Happy work, safety Green Connectivity, Affinity and Refinement, Aviation Administration of China " also uses "CAAC" and happiness Guarding our Homeland Great Flight Experience Financial data used in this report were extracted from This is the 13th annual Social Basis audited annual reports of China Southern, and other 40 Safety Management 50 Management of Environmental Impact 62 Passenger Services Responsibility report of China data were sourced from public data of government 42 Aviation Safety 52 Response to Climate Change 68 Freight Services Southern Company Limited since departments or official corporate documents and This Report has been prepared in accordance with 2007. Based on the principles statistics. Unless otherwise stated, all financial data in 46 Passenger Health and Safety 56 Pollution Prevention 69 Customer Relationship of objectivity, transparency the following: Guidelines Concerning State-Owned this report are expressed in Renminbi (RMB). 46 Occupational Health and Safety 57 Resource Conservation and standardization, the report Enterprises’ Fulfilling Social Responsibilities published systematically discloses the by the State-Owned Assets Supervision and 47 Safety Performance 58 Spread of Green Ideas philosophy, policies and progress of Administration Commission (SASAC); Environmental, Reliability Assurance China Southern in fulfilling its social Social and Governance Reporting Guide published by the responsibility. Hong Kong Stock Exchange (HK-ESG); The Board of Directors and all directors of the Company 72 Employee 82 Society hereby guarantee that this report contains no false Guidelines on Preparation of Corporate Social records, misleading statements, or major omissions, Happy Connectivity, Warm Connection and Responsibility Report and Notice on Further Improving and accept liabilities for the truthfulness, accuracy and Win-win Growth Harmonious Development Disclosure of Poverty Alleviation Work of Listed Companies completeness of this report. published by the Shanghai Stock Exchange; 74 Rights and Interests Protection 82 Special Flight 77 Employee Development 83 Volunteer Service GRI Sustainability Reporting Guidelines (GRI Standards) Access to the Report 79 Happy Workplace 85 “Belt and Road Initiative” issued by Global Reporting Initiative (GRI) and The national standard GB/T 36001-2015: Guideline on the This report is published in both printed and electronic 89 Supply Chain Management Compilation of Corporate Social Responsibility Report. formats, and can be obtained through--- Address of China Southern Airlines’ Headquarters: Reporting Period No.68 Qixin Road, Baiyun District, Guangzhou China Southern Airlines’ s official Website: www.csair. 90 Report Indicators Index The reporting period is January 1, 2019 to December com 31, 2019. In order to enhance the comparability of the Contacts: Xiao Hang reports, certain elements of this report may be traced E-mail: [email protected] back to previous years. This report is released at the same time as the Annual Report. The previous Annual Report was released in March 2019. 32 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Letter from the Chairman

Letter from the Chairman Flight Safety is Forever Job No.1. is tackling climate change as its and provide mutual aid assistance to tons of rescue supplies to the hardest Security is always the lifeline of unshakable responsibility and special groups such as sick employees hit areas of Hubei Province. China development, the highest politics, has taken green development as and underprivileged families. Southern will take all effective the greatest benefit and the best one of its core principles. Through measures and mobilize all forces to the airport’s largest main base air service. We have fully implemented technological optimization, Give Back to the Society. The success prevent the spread of this epidemic carrier which in turn will swiftly General Secretary Xi Jinping's management improvement and big of China Southern Airlines comes through continual and immaculate propel Beijing Daxing International important instructions, carried out data analysis, we continue to improve from our support of all sectors cleaning of all aircraft. Although the Airport to become the world's leading 26 key measures adopted by the jet fuel use and reduce greenhouse of society and it is our important epidemic has had a great impact on First Class international aviation Civil Aviation Administration of gas emissions. For example … the responsibility to give back with equal China Southern’s flight operation, hub. During the past year, we have China (CAAC) as well as 34 measures "aviation fuel e-cloud" real-time big passion. Last year, in accordance with we strongly believe that China's put forth our utmost efforts in the adopted by China Southern while data sharing platform independently the national requirement of "winning economic development prospects will construction of the Guangdong- innovating the "red paper" + "blue developed by China Southern, is the tough battle against poverty", we be even brighter when this epidemic Hong Kong-Macau Greater Bay paper" system. Throughout the year, expected to help reduce aviation carried out poverty alleviation work in has been eliminated. Area. To date, China Southern has more than 2.951 million hours of safe fuel waste by approximately 1,500 Pishan and Moyu counties of Xinjiang become the first large state-owned transportation were completed and tons per annum. China Southern by investing RMB 35.93 million in In the face of this new campaign, enterprise group to successfully the cumulative safety flight reached senior managers were invited by assistance funds and sending 77 China Southern, as always, will remain achieve equity diversification through 26.386 million hours. Our flight safety the International Air Transport patriotic cadres to remote villages true to its original aspiration. With the central and local cooperation performance continues to lead all Association (IATA) to participate in to help local people pull themselves diligence, perseverance and courage, mode of operations. Our airline will airlines in China and throughout the the formulation of global aviation fuel out of poverty. At the end of Year we will continue to promote 100% continuously expand the "Road international community. data standards and present Chinese 2019, we opened 102 new air routes safe flight operations … day or night to Guangzhou" and promote the solutions for the formulation of along those of the "Belt and Road … rain or shine. China Southern coordinated development of the Move Customers with Love. Of global aviation data standards. China Initiative" to help countries along will unswervingly serve as a world triad of Guangzhou, Shenzhen and paramount importance is the travel Southern is a global leader in the the BRI achieve greater connectivity aviation leader and facilitator of social Zhuhai international airports and experience of our customers as use of bio-jet oil for intercontinental which in turn led to exceptional new progress as we build our airline into make meaningful contributions we strive to serve each and every flight and promoted the world's trade opportunities and cultural a world-class air transport enterprise to the construction of the world- traveler with warmth and true first 10,000 ton carbon quota swap connectivity. Concurrently, we have with Chinese characteristics – making class Bay Area. During this past year, affection. We have put forward the trade between the European Union actively carried out special flights and passionate contributions for the great China Southern has withdrawn from service orientation of "affinity and and Guangdong Province. The volunteer activities to give back to rejuvenation of the Chinese nation SkyTeam and are moving forward refinement" and carried out special annual ton/km fuel consumption of the society. and the Chinese dream. in a new direction with impetus on actions to improve customer service China Southern Airlines decreased a expanded international cooperation quality by focusing on key issues significant 3.95% year on year. At the beginning of Year 2020, with our vibrant airline partners. th of passenger concern such as our the outbreak of the new coronary Year 2019 marked the 70 distinct and positive message in Going through the dual political connecting hub services at Baiyun Sharing the Fruits of Development. pneumonia brought severe trials Anniversary of the founding of the the strongest possible terms at the tests of the Central Inspection and International Airport Guangzhou Our staff and senior managers are one to our airline. Under the unified People's Republic of China, the Opening Ceremony of Beijing Daxing Supervision Group of the CPC Central th as well as flight delay and luggage of China Southern's most precious command of the CPC Central 70 Anniversary of the founding of International Airport, saying, "Chinese Committee and thematic education, service. Simply said … we are resources. This year, with the goal of Committee, people from all walks New China Civil Aviation and the people can definitely make it and we have steadily improved our main th operating our airline more efficiently "ranks can go up and down, income of life have gathered to form a 70 anniversary of the "two airlines China can definitely make it!" operating performance. The total and with less complaints than ever can increase or decrease, employees united and victorious force to fight uprising" … all in all a crucial year turnover of transport and passenger before! The flight normality rate of can move in and out", we carried against this insidious epidemic. for securing a decisive victory in As one of the three major mainstay transport reached 32.625 billion China Southern was 83.32%, ranked out much needed reform of the China Southern has undertaken as building a moderately prosperous state-owned aviation enterprises, tons/km and 152 million person- first among the three major domestic compensation system to stimulate the its Corporate Social Responsibility society in all respects. Year 2020 is during Year 2019, China Southern times respectively, both hitting airlines ... as China Southern Airlines vitality of employees and collectively mission to immediately respond likewise bound to see even greater Airlines passionately responded to an record highs. In Brand Finance was awarded the Best Chinese share in the benefits of reform and and devote itself to winning the aviation milestones. Known as the appeal by the state and unswervingly Magazine's 2019 list of the world's 50 Airline of the Year 2019 by Business development. We established a war of epidemic prevention and world's "new seven wonders" - stationed itself within Beijing Daxing most valuable airline brands, China Travel Magazine and recipient of the unified training program and top- management. From January 24 to Beijing Daxing International Airport International Airport. It is expected Southern Airlines was ranked sixth prestigious Golden Phoenix Award. level design of training to help cadres February 29, 2020, China Southern (BDIA) - the largest commercial that by the end of March 2021, China with a brand value of more than $4.46 and employees grow and develop completed 94 charter rescue Wang changshun airport in the world, is officially open Southern and its holding subsidiaries billion (USD), the highest among all Protect the Earth. Climate change is themselves. China Southern cares for flights, transporting 9,516 medical Chairman of China Southern for full flight operations. General will manage upwards of 43% of the Chinese airlines. Secretary Xi Jinping delivered a traffic volume at BDIA and become a global challenge. China Southern the work/life balance of all employees personnel and more than 495.28 Airlines Company Limited 54 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited About Us

Fleet Structure About Us 401

Overview Company Profile

China Southern was founded in Working closely with partners, Year 1995 and six years later was the network extends to more listed on both the Hong Kong and destinations around the world. 317 the New York Stock Exchanges. This China Southern continues to open was followed by a public listing new and encrypted route network, on the Shanghai Stock Exchange build Guangzhou headquarters hub, Total in Year 2003. China Southern is and will gradually build Beijing hub the largest airline company in the into an international and domestic People’s Republic of China based aviation hub, forming a "north- 862 China Southern has more than on fleet size, number of routes and south echo, wing to wing" dual hub annual passenger carried. China pattern with Guangzhou hub. By the Southern owns 8 holding public air end of 2019, China Southern had 3,000 flights to transportation subsidiaries including operated 939 routes, including 113 Total of passenger aircrafts Xiamen Airlines, Guizhou Airlines new domestic routes and 23 new and Xiongan Airline; 16 branches international and regional routes. 44 countries and regions and including Xinjiang, Beijing and North; 23 domestic sales offices in nearly 848 every major Chinese city including destinations across Hangzhou and Qingdao as well as 55 243 47 37 international sales offices located in 20 the globe, with more than Total of cargo aircrafts 12 major metropolitan destinations such as Sydney, London, Singapore, Dubai seats 2 and New York City. 500,000 14 15

Achievements B747series

B777series

EMB190 Fleet size: No.1 The largest first- The engine Passenger traffic Received the Two-Star Ranked sixth in the in Asia and No.3 class pilot training maintenance base raned first among Flight Safety Diamond 2019 World’s Most 6 B737 series in the world base (Zhuhai) in with the largest Chinese airlines Award by the Civil Valuable Airline Asia investment and the for 41 consecutive Aviation Administration Brands released by 5 B777 series highest maintenance years of China (CAAC), as the Brand Finance. No.1 level in China. leading Chinese carrier among Chinese B787 series (cooperating with to maintain the highest airlines. A320 series German MTU) safety records in China.

A330 series passenger aircrafts

cargo aircrafts A350 series Note :source from IATA A380 series 6 776 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited About Us

Corporate Strategy and Governance Sunshine China Southern Culture Mission: Connecting the World to Create a Better Life Cultural character:

China Southern issued the Development Strategy Convention on Sunshine China Vision: Building a World-class Airlines with Global

Southern, which serves as an Concepts Competitiveness China Southern had formulated a action program and ideological Core Strategic Strategic Strategic Governance Support "Three Two Four Five Three " strategic guideline commonly created, objectives layout orientation system capacity framework to build a world-class followed and implemented by all airline. In 2019, China Southern people in China Southern in the Spirit: Diligent, Practical, Inclusive, Innovative formulated the Development new era. first-class safety construction of standardization, perfection of the condition Program for High-quality World-class quality, first- Guangzhou-Beijing integration, party's leadership, guarantee, Air Transport Enterprises, completed class profitability, double hub flight intelligence, and governance resource guarantee, the rolling planning for 2019-2021, first-class brand operation globalization structure, strategic environment and ensured the orderly progress of image management, guarantee Core Values: Customer, Staff, Advantage, Innovation, Return the Company along the development market mechanism strategy. and corporate culture

Safety Service Marketing Development Talent Application Application

Concepts concept concept concept concept concept

happy work sincere value creation standardization, people- Corporate Governance to realize services for customers integration, oriented, all- safety and to move and the intellectualization inclusive and Since its establishment, China happiness customers and Company and globalization win-win growth General Meeting of Shareholders Southern has been strictly abiding ourselves by the Company Law of the People's Republic of China, the Securities Law of the People's Republic of China, Supervisory Committee

Conduct the Governance Standards of Listed Code of Code of conduct for the Code of conduct for leader and Companies, Code on Corporate management employees Standing Committee of Governance, Appendix 14 to Listing Board of Directors the Board of Directors reasonable, compliant and prudent, practical, careful, precise and Rules for Stock Exchange of Hong responsible incorruptible Kong limited, formulated corporate governance documents such as the Articles of Association, Rules of Procedure of Shareholders' General Meetings, Rules of Procedure of Strategy and Audit and Risk Remuneration Nomination Aviation Safety Board of Directors and Rules of Board Investment Management and Appraisal Committee Committee of Supervisors, and established Committee Committee Committee appropriate internal control systems to standardized corporate governance. Please refer to the annual Management report of China Southern for details of corporate governance structure and corporate governance mechanism. 8 9 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited About Us

Information Anti-Corruption strengthened the concept of cadres. Suppliers shall sign "Letter discipline of cadres and employees , of Tendering" and "Commitment Disclosure and and consciously built a "not Want to Letter of Biddering integrity", and be China Southern always maintained a Corrupt" ideological defense line. required not to engage in transfer of Investor Relation high-pressure situation of disciplinary benefits, bribery, embezzlement and violations, reported and punished Management In terms of risk prevention and other behaviors involving improper employees for violations, and has control of supplier integrity, China interests. China Southern closed 36 cases of disciplinary China Southern strictly comply with Southern has set up a procurement has been awarded violations throughout the year, the regulatory requirements of listed management department to In addition, China Southern has the strengthening the deterrence of companies to carry out information A-level implement unified and centralized set up a unified reporting channel "Dare not to Corrupt"; tightening disclosure, to ensure the transparency evaluation of procurement of the company, and implemented a hierarchical the cage of the system, formulated of operations. In 2019, China Southern information disclosure revised the "Management Measures responsibility system for complaint by Shanghai Stock Compliance Internal Audits and promulgated the "Provisions issued more than 350 announcements for Procurement Evaluating reporting. Discipline inspection and Exchange for 6 on Intervention of Records and in Chinese and English, hosted Management Personal", and minimized the risk supervision agencies at all levels are consecutive years. China Southern Airlines gave full or participated in more than 90 Reports on Major Events Intervened play to the role of internal audit in of bid evaluation. The Regulations responsible for receiving complaint performance conferences, road In accordance with the compliance by Leading Cadres", and improved the company's supervision system, on Prohibiting Transaction with concerning reports and problem shows and telephone conferences, management requirements of the long-term mechanism of " not continued to deepen the reform of Enterprises Established by Relatives of clues on employees' violations of communicated deeply with more SASAC, China Southern formulated Afford to Corrupt" ; Promoted the audit functions, focused on key areas Leading Cadres was promulgated to discipline, and keep the information than 1,000 investors, continuously and issued the Compliance regularization and institutionalization and important risks, and carried out prohibit transaction with enterprises on reporters strictly confidential. improved online and offline platforms, Management Work Plan, established of disciplinary education, increased special audits on the construction of established by relatives of leading actively communicated with compliance management system, the intensity of warning education, the China Southern base in Beijing Intellectual Property shareholders, and ensured investors' and promoted the integration Daxing International Airport, poverty right to know. Due to good corporate of manual management and Rights alleviation projects and funds, governance and listing compliance compliance management to ensure inventory and accounts receivable, performance, China Southern has compliance operations. At the same China Southern attaches great the payment of arrears to private been awarded the A-level evaluation time, China Southern has compiled importance to the protection of enterprises and the implementation of information disclosure by Shanghai targeted compliance guidelines brand equity. According to the Annual major business of wages for migrant workers; Stock Exchange for 6 consecutive for related party transactions, data Trademark Law of the People's Republic decisions, rules and Focused on important positions years. security and privacy protection, labor of China, the Patent Law of the People's regulations and review and conduct audits on economic and employment, anti-monopoly Republic of China and other laws of economic contracts responsibilities of leading cadres, and other key areas to ensure the and regulations, the management continuously improved the internal compliance and implementation of trademarks, patents and software control system, built an internal of the company's operation and copyrights were standardized 100% control system that places equal through the series of regulaions, globalization strategy. In addition, the emphasis on financial data risk and Company's legal risk management such as "Intellectual Property Rights integrity risk prevention and control, is involved in the whole process of Management Manual", "Trademark especially in the areas of capital, key reform projects, and the annual Management Booklet", "Patent marketing, procurement and capital review of major operation decisions, Management Booklet", "Commercial construction. The implementation rules and regulations and economic Secret Management Booklet" and of internal audit promoted the contracts covers the whole process of other intellectual property rights development of the central work, legal review of major projects. protection system. At the same time, comprehensive reforms, the normal China Southern has established operation of power, anti-corruption a complete set of trademark and integrity, the implementation management system to clarify the of corporate strategies, prevented specific operation methods and and resolved major risks, and procedures of trademark registration, promoted high-quality development use, management and protection, of enterprises. A total of 42 audit and has set up full-time and part-time projects were carried out throughout trademark management personnel the year, and 680 management to ensure that the company's brand suggestions were put forward. rights and interests are not infringed. 10 11 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited About Us

Party Building Reform is the source of vitality for Steadily promoting the "double Deepening the market-oriented Deepening development and progress. China hundred actions". reform. Southern has always persisted in In accordance with SASAC relevant China Southern launched a special Guided by Xi Jinping thought on Reform the reform, established the office of requirements of State Council, China campaign to make the headquarters socialism with Chinese characteristics We carried out the education We have cooperated with the leading group for deepening reform, Southern Airlines Cargo Logistics more functionalized, and identified for a new era, China Southern has on the theme of " remain team of disciplinary intensified the reform, actively carried (Guangzhou) Co., Ltd. and China 26 rectification measures to been working hard to strengthen true to our original aspiration Carrying out inspectors, made all-out out the "double hundred action", Southern General Aviation Co., LTD., enhance its internal vitality, market party building, promote the in- and keep our mission rmly thematic eorts to rectify the problems compensation system, centralized the two enterprises included in the competitiveness and development depth integration of party building in mind " in two batches in a education clari ed by Central Inspection procurement, headquarters "double hundred actions", have driving force. It continued to promote work with production and operation, solid and orderly manner, and Supervision Group, and functionalization and other reform continuously improved the mixed- the reform of the regional marketing and gather the powerful forces of promoting recti cation of continued to promote the actions, constantly stimulated ownership reform plan, steadily system, establish a European entrepreneurship for the company's inspections and theme establishment of recti cation the vitality of the enterprise and promoted the reform of optimizing marketing center, and improve the high-quality development. education, highlighting on programs to address both accelerated the construction of a the modern corporate governance market response capacity. the focus issues of symptoms and root causes. world-class enterprise. system, market-oriented operation Carrying out passengers and employees. The overall recti cation rate mechanism, incentive and restraint inspection of 130 recti cation measures mechanism, etc. and exceeded 98%, and more rectification than 50 policies were established and improved. CASE Opening a new path for international cooperation

China Southern's thematic In order to adapt to education is orderly organized international cooperation and led effectively. The study and and market changes, equity Withdrawing from the Accepting and developing new discussion is conducted in-depth. investment, joint venture alliance, cooperation partners. Code sharing and The investigation and research cooperation and inter- continues. Work closely with frequent flyer cooperation with are practical, and the effect of alliance cooperation have members of the SkyTeam American Airlines; code sharing rectification is obvious. become a new trend in the development of international Alliance such as KLM, Delta cooperation with Emirates; code aviation market. In order to Air Lines, and Air France after sharing cooperation with Finnair ——Proposed by leader of the make a breakthrough in the withdrawal. for the first time to fill gaps in Twelfth Central Inspection and international market, China Nordic network routes; Established Supervision Group of the CPC Southern decided to withdraw joint venture partnership with Central Committee during his from Star Alliance after careful British Airways; Qatar Airways has investigation and guidance tour in study, enter the international become a shareholder of China China Southern stage as an independent Southern, carrying out all-round identity, actively expand the and multi-level cooperation to global “circle of friends”, and actively develop new partners. strive to blaze a new path of international development. Reserving passengers’ rights. Innovatively launched the "China Southern CZ Priority" elite member service brand, carrying the original "Tianhe Youxiang SkyPriority" service rights, to ensure that after the official withdrawal from membership in 2020, members' mileage accumulation and redemption functions, elite member privileges service rights continue to be retained, in other words, passengers rights and interests are not affected. 1312 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited About Us

Awards and Honors The first airline in Asia to obtain a full process tracking compliance 2019 Best First certification The Best Airline Asian Quality Class Lounge in Award 2019 Chinese Brand Powerful China International Air Transport Civil Aviation Model 100 Brands th Association Best Airline Award Ranked 14 World's resources Network Asian Quality Best Airline Skytrax Network "2019 Chinese Brand Powerful th The 5 CAPSE (civil Grand Ceremony" event Skytrax aviation passenger hosted by China Media Group service evaluation) aviation service award presentation ceremony Ranked 6th in Top 50 Global Brand Value of the 2019 Aviation 2019 Best Airline in Industry, Ranked first China in Chinese airlines. Business Travel Brand Finance magazine Asia Quality Network Awarded the highest ranking "good" in the 2018 assessment on the effectiveness of targeted poverty alleviation Best Ticketing Service work by the central agencies Award SASAC leading group for The 5th CAPSE (civil poverty alleviation and aviation passenger development service evaluation) aviation service award presentation ceremony Grade A in information disclosure

Shanghai Stock Progress in excellence in Exchange inflight entertainment Poverty Alleviation Cases Selected in Blue Paper on th Central Corporate Social The 5 CAPSE (civil No. 1 in the list of ‘Central No. 1 Overseas Social Media Responsibility (2019) aviation passenger Enterprises' Overseas Image for Central Enterprises in service evaluation) Communication Index Aviation aviation service award Joint research group of State- owned Assets Supervision and presentation ceremony Research Report on Central Research Report on Central Administration Commission of Enterprise Overseas Image Enterprise Overseas Image the State Council and Chinese Dissemination (2019)" Dissemination (2019) Academy of Social Sciences released by Overseas Data released by Overseas Data Research Center Research Center 1514 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited About Us

2019 Key Performance

Passengers transported (million) Operating revenue(billion) 152 154.322 A

Safe flight time Funds Invested in Poverty Alleviation (million) On-time rate of flights % （） (million hours) 35.93 83.32 295.1 C Total transportation I mileage(billion) 32.625

Incident rate per 10 Complaint rate thousand flight hours (per million) S 0.0088 30.71 R

Employees’volunteer Freight and mail volume (million tons) Carbon dioxide emissions Total Number of Employees service hours(hours) (kg/tons km ) 36,000 1.7636 0.869 103,876 1716 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited 走进南航Focus on 2019 Focus on 2019 Construction of Daxing Airport Facilitates, Rapid Development of China Southern Airspace advantages, shorter Transportation advantage, convenient uptime pit stop transfer

The unique airspace structure makes it unnecessary In order to make passenger travel more convenient, Daxing On September 25, 2019, Beijing Daxing for China Southern flights at Daxing Airport to pass Airport has constructed an integrated transportation International Airport was officially opened. through the Beijing area and bypass, and the air backbone network of "five verticals and two horizontals". Daxing International Airport is the century flight time is shorter; the "three vertical and one There are 16 tracks passing directly below the terminal project that General Secretary Xi Jinping horizontal" omnidirectional configuration runway building, which can realize three-dimensional transfers personally decides, personally promotes, and designed according to the characteristics of air of aircraft, high-speed rail, and expressways. The radial personally announces the launch of flight operations can reduce more ground taxi time. design of the center of the six finger corridors of the airport operation. It is a new source of power for allows passengers to board a plane for up to 8 minutes national development and a comprehensive after walking from Terminal Center to the farthest boarding transportation hub in the Beijing-Tianjin- point after security check. Hebei region that supports the construction More than30 minutes of Xiong'an New District. China Southern serves the national strategy with the most China Southern flights, to and from Daxing resolute and positive attitude. As the main International Airport in the direction of South 20 minutes base airline , China Southern will fully China, Southwest and East China, save taxi promote Beijing Daxing International Airport time and air flight time more than 30 minutes For Daxing Airport international flight, it only takes to become an international and domestic on average compared with the flights of 20 minutes from the terminal to boarding, about 40 composite aviation hub, and create a future- Capital Airport. minutes less than T3 of Beijing Capital Airport. oriented green, intelligent, new experience of technology travel that opens the era of China Southern ’s Guangzhou-Beijing "dual hub".

National strategy, a new driving force for national development

Daxing International Airport has set a Location advantage, connecting number of world records and is hailed as the "New Seven Wonders". In addition to Beijing, Tianjin and Hebei the breathtaking buildings, Daxing Airport's unique location advantage, airspace It is located in the middle of Beijing-Tianjin-Hebei, 46 structure and functional design make it a kilometers from Tiananmen in a straight line, 54 kilometers "new country gate" and "a new source of from the sub-center of Beijing city, and 65 kilometers from power for national development." Xiong'an New District. As a comprehensive transportation hub in Beijing-Tianjin-Hebei, it will greatly promote the development of Tianjin and Hebei. 1918 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited 走进南航Focus on 2019 Focus on 2019 Construction of Daxing Airport Facilitates, Rapid Development of China Southern Intelligent and exclusive "Full Process, Zero Intervention, Paperless" Services enjoyment bringing new travel experience for

passengers Self check-in Self-service shipping Intelligent guidance A pioneer and the China Southern actively responds to the largest aviation food production the national strategy to take a lead base in Asia, helping Daxing Airport China Southern is committed Equipped with 30 self-service Equipped with Self-service First to introduce "black largest main base to station at Daxing International to become an international first- to creating a smart, convenient, check-in devices for Paperless shipping equipment for technology" 5G+AR facial Airport. It is the main base airline with class and world-leading international company comfortable and exclusive new check-in of passengers at early 100% self-service shipping of recognition glasses, which can the largest resource share, the widest aviation hub. The construction of travel experience for passengers. It is stage international and domestic provide accurate service for flight network coverage, and the Daxing Airport provides favorable equipped with advanced technology, luggage passengers largest number of passenger carriers conditions and resources for China user-friendly and integrated aesthetic at Daxing Airport. It has also built Southern to build a Beijing hub, and a design service facilities to allow the largest hangar in Asia, the largest strategic opportunity to achieve high- passengers to enjoy the quality operation control center in Asia, and quality development of the company. Baggage tracking Face recognition boarding True love service of "full process, zero intervention, paperless" services, bringing new Launched the Android version Equipped with face recognition Established a "Passenger travel experiences for travelers. As of the end of March 2021, China Completed More than of the baggage reconfirmation device allowing passengers to at wrong airport Service Southern Airlines and its holding system to accurately track board the plane easily through Assistance Convening Point" to subsidiaries have undertaken about 13 inaugural flights 900 departures and baggage information and recognizing their faces, ID cards provide a rebooking solution and the first batch of arrivals at Daxing Airport in push it to passenger WeChat or mobile phones for passengers who have gone 43% of business traffic volume transit routes 2025 to the wrong airport. at Daxing Airport

Asia's largest hangar

With a total area of about 40,000 square meters, it can Exclusive and accommodate two A380, three B777, and three narrow-body comfortable high-end aircrafts at the same time. The maintenance is more scienti c, services ecient and intensive.

China Southern has built a highly intelligent VIP check-in area at Daxing Airport, which can provide 100 passengers with full-process services such as check-in and self-check-in. A Asia's largest operations Asia's largest aviation 1,700-square-meter VIP lounge, which control center food production base can accommodate more than 300 people at the same time, has been Covering an area of more than It covers an area of 53,000 3,000 square meters, it is the square meters, with an built, which is equipped with hot and super-brain of China Southern average daily capacity of cold dining tables, executive lounges, at Daxing Airport, the 100,000 units and a peak rest areas, and art corridors, etc. to collaborative oce of daily capacity of 180,000 provide passengers with exclusive operation control, hub ground units, which can meet the services. control and maintenance capacity demand in the next control, that is the rst among ve years or even longer domestic airlines. term. 2120 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited 走进南航Focus on 2019 Focus on 2019

Full Service Takeoff in the Bay Area Shenzhen routes Zhuhai routes

International long-distance routes in Shenzhen The Zhuhai route network is optimized to reach such as Melbourne, Moscow, Sydney, and Dubai major domestic cities including Beijing, Shanghai, have been successively opened and direct flights and Hangzhou. The route network effectively The construction of the Guangdong-Hong Kong-Macao Greater Bay Area is a to Bangkok, Jakarta, Bali, Hanoi, Phuket and other covers provincial capital hub cities and tourist major decision for the country to comprehensively deepen reform and expand Southeast Asian routes have been improved. hotspot cities. opening up under the new situation. China Southern actively responds to the The expand of Shenzhen international routes central government's call, grasps the major opportunities in the construction of have been speed up to serve the construction of the Guangdong-Hong Kong-Macao Greater Bay Area, comprehensively deepens Shenzhen's leading demonstration area. reforms, increases investment in transportation capacity, innovates products and services, fully builds the Guangzhou international aviation hub, and continues to expand Shenzhen, Zhuhai, Macao and other urban route networks, provide Macau routes Hong Kong routes world-class aviation upstream and downstream solutions for the construction of Plan the layout of the Macau market, add Wuhan- The Company Operates 5 routes including Hong world-class Bay Area, and contribute to the economic development of the Bay Macau, Changsha-Macau and Chongqing-Macau Kong-Beijing, Hong Kong-Wuhan, Hong Kong- Area. routes to the winter and spring routes, and fully Shenyang, Hong Kong-Yiwu, Hong Kong-Meizhou support Macau's development. to support the development of Hong Kong.

Expanding the The route to Guangzhou air route network In recent years, China Southern has network layout in Africa has helped and promoting continued to open and encrypt the Guangzhou form a "4-hour air traffic connectivity Guangzhou route network, and has circle" with major cities in China and made every effort to build the " route Southeast Asia, and a "12-hour air between the Bay to Guangzhou " international aviation traffic circle" with major cities in the Area and the rest of hub. It has formed two sectors of world. Guangzhou hub has become Europe and Oceania as its core, with the most important gateway hub the world Southeast Asia, South Asia, and between mainland China and Oceania East Asia as its hinterland. The route and Southeast Asia.

Guangzhou- international Guangzhou International Aircrafts launched in and regional navigation and regional routes Guangzhou more than points 50 66 210 2322 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited 走进南航Focus on 2019 Focus on 2019 Full Service Takeoff in the Bay Area

Pioneering central-regional cooperation Innovative products China Southern has launched an Launching "Bay Area Pass" products. exclusive product and service It includes the China Southern to accelerate integration of aviation and services system in the Greater Bay Area to Express and free transfer products resources in the Bay Area making travel provide passengers with greater from other places. Passengers of choice of ticket purchases, better China Southern Express departing easier for Bay Area travel experiences, and more flexible from Guangzhou and Shenzhen can membership rights, making travel enjoy preferential changes to 10 In order to further accelerate the enterprise system, and continue to travelers more convenient for passengers. routes including Beijing, Shanghai integration of aviation resources in move towards the goal of building Hongqiao, Xi'an, Haikou, etc. by the Guangdong-Hong Kong-Macau a world-class air transport company. submitting an application no less than Greater Bay Area, on July 20, 2019, China Southern Airlines Group 4 hours before flight departure. Free China Southern Group announced mainly used the capital increase transfers at different places provide the formal implementation of equity for air transportation to serve the passengers with more discounts diversification reform. Guangdong country ’s Belt and Road Initiative for transfers from other places in Province, Guangzhou City, and and Guangdong-Hong Kong-Macau Guangzhou, Shenzhen, Zhuhai, Hong Shenzhen, through their identified Greater Bay Area strategy. It strongly Kong, and Macau to or from the same investment entities, paid cash to supported the development of destination. China Southern Group with Capital civil aviation in Guangzhou and increase of 10 billion yuan and total Shenzhen. It also took into account capital increase of 30 billion yuan. investment in cities in Zhuhai, Launching ground-to-air combined Huizhou, Jieyang, Zhanjiang, and transport services. Provide special China Southern Group's equity Meizhou, comprehensively promoted door-to-door transfers for passengers diversification reform is the first the construction of a strong province from six cities of Shenzhen, Zhuhai, innovation sample in the country of civil aviation in Guangdong. This Jiangmen, Zhongshan, Dongguan, that adopts a central-enterprise and reform has strengthened the deep Foshan to Baiyun Airport, allowing local cooperation model to promote cooperation between China Southern travelers to travel without worry. equity diversification reform at the and two core airports of Guangzhou central enterprise group level. This Baiyun and Shenzhen Baoan , as reform will significantly reduce the well as the integration efforts of company's asset-liability ratio, provide China Southern in South China and a strong financial guarantee for the the Guangdong-Hong Kong-Macau development of China Southern, Greater Bay Area to better serve the and further improve the modern construction of the Bay Area. 2524 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited 走进南航Focus on 2019 Focus on 2019 Targeted Poverty Alleviation-Jointly Promote the Carry out industrial poverty Assist in attracting investment Carry out poverty alleviation Building a Moderately Prosperous Society alleviation Involved cadres have been sent to through consumption "Poverty Alleviation China Southern Assisted in the developed region for investment China Southern Purchased 8.2 million Products to the Blue introducing companies to build promotion, introducing 6 enterprises yuan of agricultural products in forest and fruit processing plants, for Pishan County with capital of 125 Pishan County and Moyu County in Targeted poverty alleviation is an important guarantee for completing the building of a moderately prosperous society in Sky Project" labor insurance glove factories in million yuan and 66 implemented 2019, helped to build and improve all respects and realizing the "Chinese dream" of the great rejuvenation of the Chinese nation. China Southern has actively Pishan County, clothing and footwear projects for Moyu County with a systems for online sales of agricultural implemented the precise poverty alleviation requirements of the party central committee and the State Council, giving cooperatives in Moyu County. In capital of 220 million yuan. products, e-commerce training, full play to the advantages of aviation business. Combined with the actual support, it has explored the development of a Considering the actual situation of Xinjiang, Liaoning, Jilin, Henan, etc., promote and sell Xinjiang poverty alleviation model featuring "aviation guidance, industry-driven development, education, care and assistance, and regions recieving aid, China Southern Hubei, Hunan, Hainan, Guangxi, tourism resources and specialty sunshine poverty alleviation", and has taken concrete actions to help the local poor enter a moderately prosperous society in develops industries to promote Guizhou, more than 10 industrial products through platforms such as all respects with the Chinese people by 2020. poverty alleviation in accordance projects such as the cultivation of China Southern Aircraft Magazine, with the poverty alleviation ideas of agaric, ginkgo, chrysanthemum, e-commerce platform, and employee "markets lead industries, industry rice, navel orange, the breeding of mall. Agricultural products worth Set up "air poverty China Southern has made full use of its advantages in the market of civil aviation leads employment, employment chicken, goose, and sheep were nearly 30 million yuan in Pishan links to continuously improve the construction of "air poverty alleviation road", promotes poverty alleviation, carried out, to help the local poor County and Moyu County were sold. alleviation road of opening up air channels for poor areas to get rid of poverty and become rich. and poverty alleviation promotes out of poverty with long-term China Southern" stablization". mechanisms.

Expand airline network Optimize the development Issue the Pearl Aid Xinjiang Card Three routes for poverty alleviation environment China Southern has provided more have been opened, namely, Hetian - China Southern has formulated than 60,000 aiding cadres with Improve local basic education level Actively broaden visions Urumqi - Guangzhou, Hetian - Korla preferential policies for air passenger restroom services, extra baggage, Build "China For 15 consecutive years, China Southern has funded the construction of China Southern organized 22 - Chengdu, and Kashgar - Hetian and freight rates for poverty priority boarding and other full- Southern First-Class Pishan County's China Southern Pearl Primary School and Moyu County's China outstanding teachers and 30 - Zhengzhou. Routes have been alleviation enterprises and products process services, helping them to Southern Pearl Kindergarten. It plans to invest 58 million yuan in two years to youths from designated counties to expanded among19 provinces and in designated poverty alleviation aid Xinjiang with peace of mind and Pearl School" build a new China Southern Pearl Primary School in Moyu County , of which 25 Guangzhou and Urumqi to conduct cities, those providing aid to Xinjiang counties, attracted investment focus on poverty alleviation. billion yuan was paid in 2019 to improve local basic education level. skills training camps and summer and those receiving aid, and the route enterprises to enter, and optimized camps to improve teaching quality network has been improved as well. the local industry development China Southern attaches great and enhance students' knowledge. environment. importance to the development It organized 20 youths from Altay of education in poverty-stricken region to carry out patriotic summer areas. Through the development camps in Beijing to open up students' of basic education, skills training, vision. and support for cultural and sports undertakings. Focusing on intelligence development and Support the cultural and sports ambition cultivation, China Southern undertakings continuously brings upward growth China Southern has supported the to the poor areas. football team to go out to participate in the competition for 6 consecutive years, helping it to win the national championship many times. At the same time, in cooperation with the Ministry of Education, the National Youth Campus Football "Starry Sky" training camp was established in Moyu County to promote the development of youth football. 2726 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited 走进南航Focus on 2019 Focus on 2019 Targeted Poverty Alleviation-Jointly Building a Moderately Prosperous Society

Implement the China Southern pays great attention to the groups who become poor due to Poverty Alleviation In 2019, China Southern United Corporation actively responded to the country's illness and return to poverty due to illness, and helps improve the medical and call for precision poverty alleviation, extended its assistance footprint to a "health poverty health conditions of the poor by providing financial support and assisting in Footprint number of state-level poverty-stricken counties, and took practical actions to join alleviation project improving medical infrastructure. hands with the poor to strive for prosperity.

of China Southern " Poverty Alleviation Sites of China Southern

Pishan County, Moyu County, Xinjiang Uygur Autonomous Region

Huaiji County, Guangdong Province

Xingcheng city and Pulandian District, Liaoning Province

Hunchun County and Dianjun District, Hubei Province Support the "Emergency and Promote the implementation of Improve medical and health China Southern was awarded the Difficulty Relief" mission medical insurance policies conditions Ledong Li Autonomous County, Hainan Province In 2019, we invested 2 million yuan to China Southern promoted The construction of 16 standardized highest ranking "good" in the Fuchuan Yao Autonomous County, Guangxi Zhuang Autonomous Region support Moyu County ’s "Emergency the implementation of the township hospitals and 362 2018 assessment on the effectiveness of targeted poverty alleviation work and Difficulty Relief" initiative, and supplementary medical insurance standardized administrative village [scan for more] the big world Panzhou City, Guizhou Province donated a total of 6 million yuan to policy for the deeply impoverished clinics in Moyu County were of the country: hand in hand, by the central agencies help more than 800 poor families population in Moyu County, ensuring completed to help improve medical a poverty alleviation story of a Zhenping County and Sheqi County, Henan Province beautiful flight attendant with serious illness. that 100% of the poor people who infrastructure conditions. have registered in the program are Taonan City, Jilin Province insured, and guaranteed the full Xinning County, Hunan Province coverage of " diagnosis and treatment before payment " and "one-stop Xiushan Tujia and Miao Autonomous County ,Chongqing settlement services" for poor patients.

Poverty relief performance

Direct funding (RMB 10,000) Poverty relief via industry development Poverty relief via transfer Poverty relief by education Poverty relief via health support Other projects (Poverty Alleviation via Agriculture and employment Forestry) Funding for subsidizing poor students Investment in medical and Project number 3,593 Funding in vocational skills Vocational skill training (RMB 10,000) health service (RMB 10,000) Poverty alleviation projects launched training (RMB 10,000) (person) 8 Poverty relief number of people from 80 200 Funding amount (RMB registered poor households (person) 13 30 16,440 Needy students given financial aid 10,000) Industry funding for poverty relief Training of grassroots cadres Number of people from (person) 3,045 (RMB10,000) (person-times) registered poor households 233 who become employed with 290 company's assistance Dispatched poverty alleviation 480 408 Investment amount of educational officials on secondment Poverty relief number of people from resources to improve poor areas (RMB registered poor households (person) 3,278 10,000) 77 3,045 2,570 2928 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited 走进南航Focus on 2019 Focus on 2019 Mission of Fighting the Epidemic

At the beginning of 2020, a sudden battle to prevent and control new-type coronavirus infection in pneumonia started suddenly in China. The epidemic is ruthless whereas there is love on earth. After the epidemic attack, China Southern, as the central enterprise with high responsibility, responded to it at the fatest speed, making full use of aviation advantages, using all resources and strengths, racing against time, racing against the epidemic, and setting up the fastest channel for air war against epidemic through rescue charters, and devoted all its efforts to winning the battle against epidemic with all sectors of society .

From January 24 to February 29, 2020

China Southern has transporting China Southern Airlines carried out 495.28 9,516 tons of rescue donates 10 million times of rescue supplies yuan in cash to Hubei 94 team members Province charters

Donate scarce Rescue charter Transport overseas Safeguard Special rights tribute to medical supplies flights to Hubei compatriots home passenger life medical workers

The shortage of medical supplies in Hubei affects Time is life. In order to ensure that medical In the case of the suspension of foreign airlines, China Southern always puts the safety and In order to pay tribute to the front-line medical the heart of the world. China Southern took personnel and medical supplies can go to the China Southern took an active role in carrying out health of passengers first. After the epidemic workers, China Southern launched the exclusive advantage of its overseas regional marketing center front line of the epidemic prevention as soon as charter flights to overseas cities such as Phuket, broke out, China Southern issued the policy service of "Honorary Medical Card" for medical and sales department's territorial advantages, possible, China Southern made every effort to Thailand, and received Chinese travelers to return of refund and changes as soon as possible in workers. In addition to providing regular searched for sources of goods in various ways, provide emergency rescue support and urgently to China. By Feb. 29, 2020, China Southern has accordance with the requirements of the Civil membership benefits for medical workers who purchased medical supplies in various ways, and transported medical team members and supplies transported 432 Hubei travelers. Aviation Administration and other departments. are new members of the Pearl club, there are also opened green channels for procurement, customs from Guangdong, Guangxi, Liaoning, Jilin, It issued a total of 4 external announcements three major benefits such as bonus miles, exclusive clearance, and logistics to ensure the donated Chongqing, Heilongjiang, Guizhou, Xinjiang, and 6 internal operating guidelines to quickly coupons, and benefits for up to 7 immediate materials delivered to Hubei as soon as possible. On Henan to Hubei and the front as soon as possible. process ticket refunds and changes. At the same relatives. The actions aim at expressing our great February 9, China Southern Airlines Group donated At the same time, China Southern opened a time, according to the requirements of the Civil gratitude to medical staff for their efforts . 10,000 sets of protective clothing and 10,000 green transportation channel for the transfer of Aviation Administration, the on-board meal supply surgical masks to Hubei Province through the State- aid materials for the epidemic, and provided free standard was adjusted to effectively reduce the owned Assets Supervision and Administration air transportation and priority to guarantee the close contact of personnel, and the aircraft cabin Commission of the State Council, and 20,000 domestic and overseas aid materials donated by was fully disinfected to ensure that the cabin was medical masks to the Hubei Bureau of Civil Aviation. the public. clean enough to block the spread of the epidemic in the cabin to the greatest extent. 3130 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited 走进南航Focus on 2019 Focus on 2019 Mission of Fighting the Epidemic

China Southern people In front of the raging epidemic, there were no onlookers. In the fight against the "epidemic", the people of China Southern held their position and participated in their own ways to contribute to the prevention and control of without hesitation on New Year's Eve, rushing to the epidemic. Wuhan for rescue

On Jan. 24, 2020, when people are Yang Siyi immersed in the festival atmosphere, Tian Jing Flight Department, Hunan Luo Haizhong, Manager of the chief steward Branch Operation Command of the Hubei Branch of China Southern , received an urgent notice: China Southern will fly a rescue charter flight, carrying medical personnel from Guangzhou On the fifth day of the Chinese New When I saw the solicitation order to Wuhan for assistance. This is the Year, I received a special flight order: in the early morning, I immediately first medical support charter mission I am supposed to land at 2 o'clock at asked for joining in the battle of performed by China Southern and night and get up at 4:30 am to report. I epidemic. The simplest idea at that one of the first medical support have to change the plane and crew four time was that I was a party member flights at Wuhan Tianhe Airport. Luo times, take two breaks, and wait for and a native of Wuhan, Hubei Haizhong immediately released the plane once in the terminal. Maybe province. I was duty-bound to do the notice. In less than 40 minutes, canceled ... I replied," No problem, I'll fly. something for my hometown. In all the staff on duty in various " After completing the first day flight the face of the epidemic, all people departments, such as ground service, mission, although exhausted, but in should do their part in their posts front of the epidemic, the mission is and do what they can." freight transportation, maintenance, Wang Changshun, Chairman of China Southern went to the frontline to direct on my shoulder. If there is another transportation, and information, the anti-epidemic work. arrived. At the same time, in special mission, I will still answer " I will Guangzhou, China Southern selected continue to fly ". the capable personnel at the earliest time to make preparations and protection.

On Jan.25, spanning the Lunar New Year, Flight CZ5241 took off at 10pm from Guangzhou on the special Zhang Honglin mission, Carrying 128 Guangdong Aircraft Maintenance Base of Xinjiang medical staff and 3.4 tons of materials, and successfully arrived at Wuhan Tianhe Airport at 00:14. In Wuhan, Luo Haizhong had already made preparations and, in coordination The first batch of Xinjiang aid medical teams took the CZ7997 charter flight to Wuhan. Two crew members with the airport, parked the plane at were required to follow the plane to complete the maintenance and release of the flight after it landed in a road crossing near the quarantine Wuhan.I submitted the application without hesitation. My wife was very worried and opposed me. Between zone. "It's better to get the medics off the worries of my family and the cries of responsibility, I finally convinced my wife, "the protective measures the ferry and onto the bus directly. are complete, and I'm going with the medical staff. Don't worry, I will return safely for you and the plane." They're all going to the front at Ma Xulun, General Manager of China Southern went to the frontline of ground once. We shall try to save every extra service to guide the anti-epidemic work. minute for them." Luo Haizhong said. 32 33 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Responsibility Management

Responsibility Management Response to UN Sustainable Development Goals

In response to the United Nations' 2030 Agenda for Sustainable Development, China Southern has identified eight priority actions from the 17 sustainable development goals, given full play to its industry advantages and resource expertise to CSR Governance contribute to the cause of global sustainable development.

In accordence with the requirements Implement the reform by SASAC, Hong Kong stock The CSR Guidance Committee, CSR Working Office, which The CSR working group, A total of 35.93 million yuan was invested in the of the employee exchange and Shanghai stock with the chairman and general is set up at the Publicity composed of the functional project, and 77 cadres were sent to take temporary compensation system; posts or stay in villages for poverty alleviation exchange for the work of social manager as the team leader, Department, is responsible for departments of the Establish a more the social responsibility work implementing the resolutions headquarters and subordinate We trained 408 cadres at the community level, equitable and responsibility, China Southern reasonable leader and the board secretary of the Guidance Committee units is responsible for the and help poor areas to become well-oﬀ by have formulated the"General adopting the model of "leading by aviation, driving compensation system; as the deputy team leader, is on social responsibility, management and information Provide employees with Handbook of CSR Management" by industry, focusing on education, caring for and the highest decision-making formulating the social disclosure of the corresponding assisting the need, and warmly helping the poor ". good compensation (and its separate volumes), body for ESG management, responsibility system, clarifying social responsibility issues, and beneﬁts. established the social responsibility responsible for establishing an the goals, policies and formulating the management effective ESG risk management measures of ESG, monitoring objectives and measures of the management architecture, made and internal monitoring the achievement of ESG issues, regularly monitoring For 15 consecutive years, the Company has funded the construction of China Southern clear the responsibilities of relavant system, and reviewing indicators, and organizing the progress of the issues, and Pearl Primary School primary school in Pishan departments and further enhanced corporate social responsibility the preparation of social participating in the preparation county and China Southern Pearl kindergarten CSR management ability. reports. responsibility reports. of social responsibility reports. in Moyu County. The company plans to invest 58 million yuan in two years to build a new China Southern Pearl Primary School in Moyu County to improve the local education level and prevent inter-generational poverty.

CSR Operation Structure Promote energy Promote "equal pay for equal work" - conservation and Social Responsibility irrespective of gender - and protect the rights environmental Steering Committee and interests of female employees by signing protection during the collective contracts; Help 63 illness-stricken national energy female employees apply for mutual aid funds conservation publicity amounting to RMB 0.9million. week; Call for CSR Working Office low-carbon travel from all walks of life; Actively control the discharge of waste CSR Working Group water and exhaust Regularly test gas; Make the ﬁrst use Publicity Division aircraft drinking water of bio-jet fuel for （） to ensure water safety intercontinental ﬂight and hygiene; Promote to reduce the impact aircraft dry cleaning of production and technology; Save operation on the water in aircraft environment. cleaning. Board Office Investment Division Strategic Planning & Personnel Division Organization and Division Human Resources Division Safety Supervision Division Laws and Standards Corporation Division International for Reform Deepening of theOffice Leading Group Office Supervision and Discipline Inspection Work Division OrganizationMass Committee Management Marketing Command Center Operation & Information Center Division Security Ltd.)(China Air Service Aviation Division Service

Sign the "Buckingham Palace Declaration"; Promote the world's ﬁrst 10,000 ton carbon comply with 11 commitments stated in the quota swap trade between the EU and Declaration, Participate in the global eﬀort in Guangdong; Continue to reduce jet fuel stopping illegal transportation and trade of consumption. The annual carbon dioxide wildlife and wildlife products. emissions per ton-km is 0.869 kg. 34 35 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Responsibility Management 走进南航

In order to further improve the pertinence of information disclosure in the report, China Southern conducts analysis of Communication China Southern has always been committed to building a diversified communication mechanism, actively and extensively Analysis of material aspects , identifies key material aspects, and responds to the appeal and expectations of stakeholders through communicating with stakeholders through multiple channels and ways, and continuously improving it's ability to fulfill its Material different communication channels and platforms. with the responsibilities based on the opinions of stakeholders. Stakeholders Aspects

Investors Government Environment Customers Employees Identification Flow of China Southern Material Aspects Expectations and Expectations and Expectations and Expectations and Expectations and Step 1: Aspcets identification Step 2: Aspects survey Step 3: Aspects selection Step 4: Aspects review requirements requirements requirements requirements requirements Corporate governance Legal operation Energy saving and Continuous safety Establishing effective Risk Control Increase in tax emission reduction; Quick response to communication channels Identify China Southern's social Survey in the form of Screen aspcets for relevant Identify material aspects via Return on investment contribution climate change customer complaints and Improving training responsibility aspects list, in "stakeholder communication" "significance to business operation" comprehensive review by the Increase in Ecological preservation suggestions Improving employee accordence with GRI \ ESG \ MSCI on and "management workshops", and "significance to stakeholders" airline’s senior management Means and channels of employment and pollution reduction compensation and benefits social responsibility aspects, as well and invite company stakeholders and identify material aspects. team and experts; disclose the communication Means and channels of Noise reduction communication Open, fair and health as the latest development trends of and senior managers to rate the management methods and Regular disclosure of Means and channels of human resource policy communication Safety management the aviation industry. aspects. indicators of material aspects in a business information Means and channels of Special reports, visits communication system Means and channels of reasonable manner in the report. Shareholders' meeting, report and notification and investigations Green flight and carbon Customer relation communication Project cooperation emission reduction management and online Employee Representatives Continued growth in services performance to ensure and business meetings Ground environmental General Meeting shareholder returns Statistical reports protection Diversified employee Noise reduction training measures Compensation system List of CSR Material Aspects of China Southern reform Integrated staff Aspects Report Location management

Implementing targeted poverty alleviation P24-P27 1 Anti-corruption P9 Other players in 2 Suppliers Financial Institutions Community Media the industry Assurance of passengers’ health and safety P46 3 Safeguarding safe flight P42- P45 Expectations and Expectations and Expectations and Expectations and 4 Expectations and requirements requirements requirements requirements requirements Responds to climate change P52-P55 5 Ethical operation Enhancing debt- Helping targeted Establishing Fair competition and Attention to waste disposal P56-P57 repayment ability poverty alleviation information disclosure friendly cooperation 6 Co-development Volunteer service channels Healthy and Reduction in flight delays P62-P63 Reducing risk 7 Means and channels of Timely expressing harmonious industry Protection of passenger privacy P70 communication Means and channels of Means and channels of the voice of China Development 8 Transparent communication communication Southern Easier travel business P64-P65 procurement Carry out targeted Means and channels of 9 Strengthen compliance poverty alleviation Means and channels of communication Supporting employee training and education P77-P78 Training and technology communication 10 exchange seminars management Charitable activities Cooperation Assurance of employees’ diversity and equality of opportunity and P74-P75 Improve business and volunteers Press conferences Communications, 11 treatment level Media forums forums and conferences

Attention to employees’ remunerations and benefits P76 12 Performing “Belt and Road Initiative” responsibility P85-P87 13 Promoting suppliers to fulfill their social responsibilities P89 14 36 37 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Responsibility Management

Public Open Day First quarter: Birdview Guangdong, Hong "Social Responsibility Day" Kong and Macau from Helicopter events On April 22, on the CZ3121 On March 25, more than 30 people from media and public (Guangzhou-Beijing) flight "China representatives were invited to take the China Southern Southern Social Responsibility", navigation helicopter to birdview the Hong Kong-Zhuhai- China Southern released a social Macau Bridge and the Guangdong-Hong Kong-Macau responsibility report at an altitude Greater Bay Area from the air to experience the great Third quarter: Experience the first flight of of 10,000 meters to introduce to the changes of the motherland. Daxing public the spread of China Southern's social responsibility concepts and On September 25, a total of 162 people from hundreds progress. Second quarter: Walk into Daxing Airport of media and citizen representatives experienced construction site Daxing Airport's "five vertical and two horizontal" three- dimensional transportation network, took the first flight On June 29, more than 50 citizens and reporters walked of Daxing International Airport, and learned about China into Daxing Airport, visited the "Three Asia's Largest" Southern's Guangzhou-Beijing "dual hub" planning and Projects of China Southern, the locomotive maintenance construction. hangar, the Transportation Control Center, and aviation food production base, and experienced China's speed and quality. Fourth quarter: Explore China Southern’s Daxing base in new flight season

On October 26th and 27th, 120 media and citizen representatives visited China Southern’s largest aviation food production base of Asia, its largest operations control center of Asia, China Southern ’s exclusive check-in area and passenger lounge, etc.

"State-owned Enterprise Open Class" activity

On May 22, China Southern and South China University of Technology together held a special public lecture " Leaders on the Podium" in South China University of Technology. Wang Changshun, Board Chairman of China Southern, delivered a lecture and exchanged the history and innovation of China Southern with university students. Safety Environment Service Employee Society

Safety Happy work safety and happiness

Safety is the lifeline of airlines and the cornerstone of stable operations. It is also the primary goal for all China Southern staff to work together. China Southern adheres to the safety concept of "happy work, safety and happiness", establishes a zero mindset, always treats safety with a reassuring attitude, continuously improves the safety management system, strictly implements various safety measures, and makes every effort to ensure every flight and every passenger Security. With unremitting efforts, China Southern continued to maintain the No.1 safety record of China Civil Aviation in 2019. 4140 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Safety Management Safety system Construction of Safety risk construction safety system management

According to the characteristics of In 2019, China Southern introduced China Southern has established a China Southern strictly complies Safety governance structure the large fleet size and complex regulations such as the Management monitoring mechanism for "daily with safety laws and regulations structure, China Southern initiated Regulations for Dishonesty, the reports, weekly reviews, monthly such as the Work Safety Law, the the construction of seven major Management Regulations for Cockpit summaries, and quarterly rankings" Civil Aviation Law, the Emergency An aviation safety committee is set up the implementation of important and set up a safety management safety systems centered on safety Sound Monitoring, and the Regulations of safety risks. It regularly organizes Law, and the Anti-Terrorism Law, and under the board of directors of China safety policies of the company. function department to establish a responsibility, regulations and for Comprehensive Smoking Banning operational seminars to analyze risk establishes a safety management Southern. As the company's highest The company's chairman / general security management organizational manuals, training , process control, of Aircraft to strengthen institutional vulnerabilities using typical error system( SMS) including rules and safety management agency, it is manager, as the company's first structure covering all majors and risk management and control, safety supervision. At the same time, cases, and improves awareness and regulations, accountability system responsible for researching, decision- security responsible person, has set levels to achieve full coverage of culture, and technological innovation, the "Aviation Safety Management capabilities of safety risk prevention. implementation, risk management, making, managing and supervising a deputy general manager for safety security management responsibilities. and promoted the company's safety Manual" was comprehensively In 2019, in response to safety safety inspection and audit, etc., management to be institutionalized revised, precision assessments were risks such as complex weather, with a sound mechanism and system , structured, systematic, and implemented, safety assessment aircraft failures, bird strikes, and air guarantee, to build the company's informatized. terms were significantly streamlined, turbulence, timely prompts of safety foundation for safe operation. In key links were focused, and safety risks were issued to curb the frequent 2019, China Southern thoroughly systems were continuously improved. occurrence of similar unsafe events. studied and implemented the spirit Chairman, President CASE of General Secretary Xi Jinping's Innovating the "red important instructions on civil paper" and "blue aviation safety work, strictly followed paper" system, making the implementation of Article 26 of Vice President in charge employees awe of Civil Aviation Administration and of flight safety safety Article 34 of China Southern, and made every effort to ensure the safety of aviation. Vice President In order to encourage employees to respect the rules and safety in awe, China Safety Director Southern has established a distinctive "red paper" Related Chief Engineer, and "blue paper" system in Director, Deputy Chief flight, aircraft maintenance, Engineer, Deputy Director operation control, cabin, and security systems. "Red Safety Commission Office (Safety Supervision Division) paper" is an illegal violation file while "Blue Paper" is a file of ability and quality, forming a personal discipline file of employees, which is closely linked to salary, cadre selection, evaluation Subsidiary Company, Safety Management Related Functional of superiors, transfer to new Base Safety Management Division of On-site Divisions plane models, and personnel Division Business Operations mobility, etc. This system can educate staff throughout the full cycle of professional career. Sales Office 4342 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Aviation Safety Maintenance safety Operational Command safety In order to ensure the quality of maintenance, China Southern In 2019, China Southern's operation continued to promote the China Southern has established command system focuses on Safety Guarantee in Key Aspects comprehensive application comprehensive safety control strengthening the management and of "production arrangements, measures in the entire chain of control of operational risks such as construction procedures, work aviation safety, relying on the Pilot capacity building style qualification, IT system risks, and standards" safety management cooperation of flight, maintainence, "three new" routes. In particular, in procedures, requiring maintenance cabin, security, ground services, and order to ensure the smooth operation According to the Civil Aviation Law, training through online learning pilots to deal with special situations; personnel to strictly follow the operation control departments to of Daxing Airport, the Civil Aviation Operational Certification Rules for Large platform, and by the means of remote Taking co-pilot upgrade simulator standard procedures to ensure that ensure that each flight is foolproof Administration of China conducted Aircraft Public Air Transport Carriers CBT teaching, standardized training training as a pilot, explored ability- they work according to manuals and and allows passengers to reach their the largest airspace adjustment in the and the Civil Aircraft Pilot Certification program (STP), and CRM training based training courses to improve the work cards to reduce the risk of illegal destination safely. domestic airspace mainly in North Rules, China Southern revised and camp to further consolidate the training's pertinence and practicality; operation of maintenance. In 2019, China. China Southern completed perfected the two manuals of the theoretical foundation of pilots and Promoted the training courses of RNP, China Southern actively carried out the route revision work as required. Flight System Management Manual strengthen the construction of "three CAT II, CAT III, HUD, strengthened the "active offensive" safety management The revised route accounted for 35% and Flight Staff Training Outline. In basic skills"; Organized 11 sessions of cultivation of pilots' ability to operate in maintenance, and concentrated of the company's total routes. The 2019, China Southern innovated the "Flight Lecture Hall" video training to around the clock. its efforts on tool management, company issued a "three new" route training model, promoted online improve the comprehensive ability of preventing missed follow-ups and safety alert in a timely manner, and preventing aircraft from scratching to issued a one-month early-warning to guard against maintenance risks. flight crews to achieve smooth flight operations without any occurrence of wrong route flight.

Air security Crew Scheduling and fatigue management

China Southern completed the China Southern has formulated Operation Manual to standardize the crew revision of the "Aviation Security scheduling and the pilot fatigue management to ensure that pilots perform each Operation Manual", "Aviation Security flight mission in the best physical condition. Personnel Work Manual", as well as the "Aviation Security Personnel Training Management Manual" and "Aviation Security Personnel Training Outline", and standardized the safety management with the manual rules and regulations. At the same time, China Southern carried out the "Safe Flight" operation, carefully implemented the Scheduling management. Develop Fatigue management. Integrate the "Ten Measures for Strictly Controlling an automatic shift scheduling and crew overnight process, optimize the Safety Order on Board Aircraft" of automatic scheduling system to the route structure, reduce the the Public Security Bureau of the Civil further standardize the management crew's overnight ratios, increase the Aviation Administration, and severely of crew member qualification data proportion of flight crews performing cracked down on the behaviors by means of information technology, the same aircraft flight missions, disturbing the cabin order on board. A and continuously strengthened data reduce crew fatigue, thus reduce the total of 113 incidents were handed over analysis capabilities to provide data safety risk caused by pilot fatigue. to the public security organs on board, support for scientific scheduling. thus maintaining the cabin security order on board. 4544 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Technology Guarantee flight safety Case study

Advanced science, technology and Developer of long-range equipment are important supports for civil aviation safety and a aircraft " pulse diagnosis guarantee for improving operational " system boarded the efficiency. China Southern continued to strengthen its scientific and National Day parade technological innovation capabilities, float continuously promoted innovation in flight technology, and escorted safety with technology. On October 1, 2019, during the celebration of the 70th anniversary of Operation command Maintenance Security the founding of the People's Republic of China, China Southern engineer Liu Yuhui boarded the "floating spring" The introduction of the LIDO China Southern Jointly Develop a comprehensive square array float. He was also the flight planning system has developed the Engmap security management only civil aviation person invited by improved the automation level engine management system and a mobile "Guard the State-owned Assets Supervision of the transportation control system with MTU, which Mobile" APP used by and Administration Commission of system, and completed the integrates oil monitoring, security personnel to help the State Council. Liu Yuhui once led development of the "alarm borehole / magnetic perform precise duties. the research and development of the Chinese solution for remote At that time, there were existing fault Support the development of function on comparison plug inspection, fleet "Aircraft Remote Diagnosis Real-time "pulse diagnosis" of aircraft monitoring systems in the world, but large passenger aircraft in China between planning and pilot management, and repair Develop a security flight Tracking System", breaking foreign the fees were very expensive, which report route ", which enables management to optimize tracking system to achieve technical blockades, achieving remote The electronic display screen of the made China Southern determined From 2010 to 2012, COMAC sent more comprehensive monitoring the function of engine data real-time monitoring of key "diagnosis of the pulse" for aircraft, China Southern Aircraft Maintenance to develop its own fault monitoring than 10 engineers to China Southern' changes of flight plan reroutes. collection, storage, analysis flights. and receiving the "Second Prize for Control Center is full of dots of various system. So Liu Yuhui set foot on the "Airborne Information Room" to study and etc. Scientific and Technological Progress" colors. "Each dot is an aircraft, and road of research and development on the research and development The ORCS system was initially Develop a visual of the General Administration of Civil different colors represent different without any hesitation. At that of domestic large passenger aircraft. established. Data processing China Southern command system to Aviation. health conditions of the aircraft. If any time, the domestic research and Over the past two years, Liu Yuhui's functions of crosswinds developed the aircraft achieve real-time video aircraft failure occurs, we can grasp it development of airborne information team imparted systematic knowledge during the take-off phase, maintenance dispatch command between air and in real time and propose solutions to technology was still blank. Liu Yuhui to engineers of COMAC without short runways, comparisons system AMAS, which ground. maintain it in time after the aircraft led the team to overcome various any reservations. Together, he between navigation database further extended the has landed." Liu Yuhui introduced. difficulties and challenges. At the completed more than 400,000 words with planned routes, low remote diagnosis system end of 2001, the prototype of China of monographs and contributed to temperature routes, and function, realized faster This was not the case 20 years ago. Southern ’s "Aircraft Remote Diagnosis the self-developed large passenger air bump risk nodes were aircraft data information At that time, engine performance Real-Time Tracking System" based on planes in 2015. developed, and monitoring acquisition, more efficient monitoring also relied on pilots to Boeing 777 aircraft was completed. information and three new troubleshooting decisions, manually copy in flight logbooks, The operation provided the "China "Only when China is strong and route databases were accessed faster deployment of which were subsequently entered Solution". becomes a true 'aviation power' and to achieve eight major flight aviation materials and into computer systems. At the same seizes the commanding heights of monitoring alarms and "three personnel, and greatly time, the aircraft does not know if In 2016, the fourth-generation the industry, can we get rid of the new" route risk alerts.. improved the efficiency there is a fault or where it is after it prototype of China Southern's self- dilemma of 'restrained by others'," said and quality of aircraft reaches the ground. Only then can developed remote diagnosis system Liu Yuhui. Independent innovation maintenance. it begin to judge, analyze, prepare was launched, and its performance is the only way for China Southern aviation materials and maintain, reached the international advanced and even China's aviation industry to which will easily cause the delay of level. China Southern has also embark on high-quality development. the next shift and cannot meet the become the first and only company in China Southern has been always on needs of rapid development. China's civil aviation industry to have the road. an independently developed remote diagnosis system. 4746 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

China Southern has formulated the Aviation Health Management Manual, Aircraft Public Health Work Manual, Emergency Passenger Control Plan for Public Health Emergencies to comprehensively guarantee passengers' safety on drinking water, food and Safety Performance Health and health during flight. Safe drinking water. Investigate the health status of Medical assistance. Establish a 24-hour on-call health Safety aviation drinking water, conduct water quality audits of consultation system for passengers, provide them with Under the guidance of the company's Safe flight hours (10,000 hours) Incident rate per ten thousand aviation drinking water at 12 domestic and foreign stations health medical consultation services before boarding, safety concept and relying on the * flight hours to ensure drinking water safety. and ensure the health of passengers from the source. For cooperation of employees in various 295.1 The number of passenger passengers with sudden injuries and illnesses on board, positions, in 2019, China Southern 0.0088 receiving health consultations Aviation food safety. The four stages of procurement upholding the principle of "life is above everything, maintained the No. 1 safety record of throughout the year was acceptance, basic hygiene, processing and inspection and proactive rescue, proactive comfort, respect for passengers", China Civil Aviation. taste testing in aviation food production are well carried China Southern requires air-ground service departments to Accumulated safe flight hours General incident rate per ten (10,000 hours) thousand aircrafts 1,465, of which out. On-site audits of 16 food raw material suppliers are cooperate with each other, actively participate in handling, carried out throughout the year, and key inspections and make every effort to ensure that passengers receive * such as storage processing temperature, time, and date medical assistance in the first time. 2,638.6 0 136 were advised to identification are conducted to ensure aviation food safety. suspend flight. Consecutive months for flight Aircraft ground incident rate per ten safety thousand aircrafts

Safety and health are the prerequisites for personal growth 2017 2018 2019 Occupational and happiness. China Southern attaches great importance 242 0 to the physical and mental health of each employee, strictly Deaths due to work 4 1 1 (persons) Health and abides by laws and regulations such as the Labor Law, Consecutive months for Note: The safety flight time and the the Prevention and Control of Occupational Diseases Law, Proportion of employees 0.0031 0.0010 0.0010 aviation safety cumulative safety flight time are based on killed by work (%) continuously strengthens the identification and assessment of data provided by China Southern. Safety employees' occupational health and safety risks, and adopts Working hours lost due to 9,365 14,485 17,508 targeted health education and management measures to work (working days) 307 ensure employees are physically and mentally healthy. Note: we deeply regret that one employee of China Southern died suddenly at work in 2019. China Southern will continue to care about the physical condition of employees and urge employees to participate in the company's physical examination in a timely manner to ensure the physical and mental health of employees China Civil Aviation Transportation Aviation Man-made Cause Accidents China Southern Civil aviation in China

0.0390 Aircrew frequently travel to di erent places, Strengthen health education, and carry out 0.0376 eat and drink irregularly, and are prone to thematic education courses on common diseases, 0.0337 0.0329 diseases such as the digestive system. frequently-occurring diseases and healthy lifestyles of ight crews. 0.0274 Major health risks 0.0219 Measures Pilots have an increased risk of metabolic and Carry out health grading management for pilots, 0.0101 cardiovascular diseases, and their bodies are develop personalized correction plans for personnel 0.0088 vulnerable to sub-health. who combine multiple risk factors or clinical 0.0054 0.0047 diseases, and reverse sub-health status.

Incorporate mental health knowledge into daily Aircrew members are highly stressed during 2015 2016 2017 2018 2019 health education and incorporate mental health their duties and are under great mental stress. construction into the induction training of new Notes: The data above only include incidents produced at the Company, excluding those by manufacturers, accidents. Industrial data originate from Report on Statistic Analysis of Safety Data of crew members to ensure maximum physical and Civil Aviation Industry issued by CAAC. mental health. Safety Environment Service Employee Society

Environment Green Connectivity, Guarding our Homeland

Against the background of green and low-carbon development becoming a global consensus, as a "big player" in carbon emissions, how to reduce the consumption of energy and resources while minimizing the impact on the environment and in the meantime maintaining the rapid growth of air transport is a common challenge facing the industry. China Southern actively explores the application and practice of new environmental protection technologies and methods in the management, operation and flight processes, minimize its own impact on the environment and create more opportunities and possibilities for the sustainable development of the earth's ecology. 5150 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Management of Environmental Impact Energy Consumption

Fuel (10,000 tons) Gasoline (tons) Diesel (tons) Coal (tons)

Emission of Greenhouse Gases 2017 794.01 2017 5,553.65 2017 7,407.13 2017 3,450.00

Carbon dioxide emission (10,000 tons) Carbon dioxide emission (kg/ton-kilometer) 2018 854.01 2018 5,012.95 2018 10,199.24 2018 2,100.00

2019 900.33 2019 4,869.11 2019 8,598.59 2019 550.00 2017 2,527.94 2017 0.916

2018 2,690.13 2018 0.888 Natural gas (10,000 m3) Liquefied gas (tons) Electricity (10,000 kWh)

2019 2,862.63 2019 0.869 2017 2,990.31 2017 242.57 2017 25,444.21

2018 3,215.06 2018 258.52 2018 27,425.90

2019 2019 2,537.49 2019 195.14 2019 28,190.80 Category1--Carbon dioxide 2,845.89 emission (10,000 tons)

Category2--Carbon dioxide 16.74 emission (10,000 tons) Waste Treatment

2019 Treatment capacity Treatment rate % （） Hazardous waste 615.205 tons 100

non-hazardous waste On-board service 7,909.5 m³ 100 Water Consumption （）

Total water consumption ( 10,000 tons) Water intensity m3/10,000 yuan

Consumption of packaging Materials 2017 2017 768.44 0.5325 Indicator 2019

2018 764.75 2018 0.5946 Total consumption of packaging materials in the process of aviation 881.03 food production (tons)

2019 696.65 2019 0.4514 5352 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Greenhouse gas emissions are an In 2019, China Southern and Case study On February 23, a new A320neo used bio-fuel to perform flight airworthiness, and has no negative Response important cause of global climate the International Air Transport aircraft numbered B-305E flew missions. impact on food security, water change, and extreme weather caused Association (IATA) launched from Toulouse, France, to Astana, resources protection, soil protection, to Climate by climate change has also affected a strategic cooperation in Kazakhstan, and arrived at The bio-jet fuel refilled on this flight etc.,with low carbon emissions and the sustainable development of the environmental assessment projects China southern Guangzhou Baiyun International is made from sugarcane, which sustainability. China Southern has aviation industry to a certain extent. and was elected as a member of used bio-jet fuel Airport to join the China Southern reduces carbon emissions by about played a significant role in promoting Change Facing global climate change issues, IATA's newly established Sustainability fleet. The first segment of the 73% compared to traditional jet fuel, the use of green aviation fuel in the China Southern actively responds and Environmental Advisory for intercontinental intercontinental flight used 10% civil aviation industry. Scan and learn more and has greater emission reduction to international and domestic Committee. In July of the same about the requirements of flight for the first blended aviation bio-fuel, which was benefits. In addition, the aviation fuel aviation carbon emission reduction year, the Aviation Environmental the Resolution on Aviation the first time that China Southern used this time has been certified for Carbon Reduction regulations, actively manages its Protection Committee of the China time own carbon footprint, and takes Air Transport Association was formally practical actions to help achieve the established. China Southern actively Paris Agreement's carbon reduction joined and responded to the relevant targets. requirements of the "Resolution on Aviation Carbon Reduction" to promote the green development of civil aviation. Traditional jet fuel Bio jet fuel Bio jet fuel 1 MJ of heat 1 MJ of heat reduces carbon produces 89 grams produces 24 grams emissions by of equivalent of equivalent about 73% carbon dioxide. carbon dioxide. Green Flight

China Southern has formulated the Technical optimization "Energy Saving and Emission Reduction Management Manual" and "Energy and Environmental Management Optimization of Single-engine Fuel-saving wheel Business Processes" and other systems the Fleet taxi-in releasing to comprehensively improve the efficiency of aviation fuel use and achieve green flight through technical optimization, management improvement, and big data analysis. Through the introduction of The single-engine taxi- Scientifically grasp the new models such as A350, in project was fully timing of flaps and landing B787, and A320neo, the implemented, and one gear releasing, which can fleet's fuel efficiency was engine will be shut save fuel consumption. Using further improved. In 2019, down to reduce taxi fuel big data mining technology, 54 aircraft were introduced consumption when the China Southern monitors and 32 old aircraft were aircraft is taxiing. In 2019, a the height of flight wheel withdrawn. The average total of 160882 one single- release, and through data fleet age was 6.7 years. slide flights were executed, guidance, reduces flights and the execution time with wheel release of more 11,039 hours will save fuel than 2,700 feet, effectively 3,042 tons. reducing fuel consumption. 5554 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Management promotion CASE Development of "Fuel e-Cloud" provides a Chinese solution for the development of jet fuel data international standards Set up five professional fuel-saving project Paperless dispatch and release at domestic sites teams including flight fuel-saving, ground and 61 overseas sites makes flight operations fuel, aircraft weight, flight plan reliability, and Specialized Paperless safer, smarter, and more efficient. In 2019, EFB Based on the Internet of Things and cloud technology, China Southern independently developed the "Fuel aviation fuel informationalization, and formulate Aviation fuel flight electronic release saved 2,798.82 tons of jet fuel. e-Cloud" real-time big data sharing platform to provide digital tools for refined management of fuels. On this 19 fuel-saving measures to promote the management operations platform, the refueling status of each aircraft of China Southern can be viewed in real time. After refueling, the company's fuel-saving and oil-control. data will be uploaded to the platform within 10 seconds and displayed on the pilot's electronic flight bag, and the fuel cost of the flight will be automatically generated.

With the "Fuel e-cloud" platform, China Southern reduced refueling guarantee time by about17% with the complete connection of flight and refueling information, thus improving the flight regularity. At the same time, it also promoted the establishment of fuel-saving culture, combined with evaluation and comparison, which promotes pilots to effectively reduce the amount of overscheduled refueling, estimated to reduce the waste of By adjusting the route direction, promoting Comprehensively sort out historical data aviation fuel by about 1,500 tons per year. the use of temporary routes, shortening the of machine supplies and flight water refills, Optimization Refinement distance and reducing the flight time, etc., formulate flight water refill standards, and adjust of route of weight In July 2019, IATA invited China Southern to join the "aviation fuel data standards group" to participate in the China Southern has achieved the goal of saving the water refill amount of wide-body aircraft selection management formulation of global aviation fuel data standards, helping CAAC to have a say in the formulation of international aviation fuel. In 2019, the utilization rate of flights with flight schedules of 4 hours or less to aviation fuel data standards, and providing Chinese solutions to the data standards of global airlines. China Southern' temporary routes reached 60% of the water tank volume to achieve weight 24.61% monthly, saving flight distance of 2.08 reduction flight . million miles, and optimizing the route to save a total of about 25,000 tons of aviation fuel.

As a pioneer of carbon trading pilot EU and carbon market in Guangdong province carbon trading agreement, Participation in in China, China Southern fulfilled its province in 2018 in April and June, thanks to the improvement of carbon Carbon Trading obligations to participate in the EU according to the requirements of emission efficiency of China Southern, Data Assisted Fuel Saving carbon trading for flights commuting carbon trading between CAAC and China Southern has a surplus quota between two destinations within the EU. In participating in the Guangdong of more than 400,000 tons in 2018.

Based on the Internet of Things and CASE cloud technology, China Southern independently developed the Developing a carbon emission data detection and reporting system to help the "Fuel e-Cloud" and MRV system healthy development of China's carbon emission market for carbon emissions data of flight activities to achieve fine-grained In 2019, China Southern independently developed the first carbon emission data MRV system of civil aviation in control of aviation fuel and carbon China in accordance with "the Interim measures on carbon dioxide monitoring, reporting and verification of civil Complete the world's first single emission data, and provide referance aviation flight activities". information for further improvement -ton EU of fuel efficiency. 10,000 Through the system, you can get all the monthly data of China Southern, and compare it with the CAA clearing carbon quota and Guangdong center data. For each flight, flights are performed from the three dimensions of average fuel consumption, carbon quota swap trade. average fuel consumption in air time and average fuel consumption in gear time. The fuel consumption verification finally formed a carbon emission report submitted to the Civil Aviation Administration, which improved the accuracy of carbon emission monitoring data and helped the healthy development of China's carbon emission market. 5756 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Wastewater and exhaust gas generated during air transportation will result in some pollution. Complying with the Water, paper, plastic, wood and other resources are inevitably consumed in the course of aviation flight and ground services. Pollution regulations such as the "Water Pollution Control Law of the People ’s Republic of China" and the "Air Pollution Control Law of Resource China Southern attaches great importance to resource conservation and utilization efficiency improvement in all aspects of the People ’s Republic of China" and other regulations, China Southern treated on-board sewage, industrial wastewater and operation to promote resource conservation. Prevention domestic sewage generated during ground handling operations and had measurable environmental impact reduction. Conservation

Exhaust gas Wastewater

Water conservation Saving paper Through measures such as strengthening aviation fuel By implementing accurate cabin water refilling In passenger transportation services, electronic management, increasing investment and adopting aircraft dry-cleaning technology, boarding passes, electronic invoices, and electronic in technological transformation, water consumption on board and aircraft clean luggage tags are promoted with the use of and improving energy efficiency, On-board Industrial Domestic water can be saved. electronic platforms such as "China Southern" to the impact of exhaust emissions on sewage wastewater sewage reduce paper printing. In freight services, continuous the environment and employees is promotion of electronic freight orders can save minimized. In 2019, China Southern paper freight orders 171,000 pieces per month, and handled a total of 225.6 million cubic the amount of domestic electronic freight orders meters of exhaust gas. ranks first in the world. After being collected by a Industrial wastewater generated Regarding the domestic sewage Non-hazardous waste professional sewage truck, it will during aircraft maintenance and produced in the process of aviation treatment be disposed of by a qualified aircraft cleaning is collected and food production, standardized sewage treatment plant. sent to a wastewater treatment waste water discharge outlets are China Southern collects non- station for treatment by set up and managed by special CASE GAMECO (Guangzhou Aircraft persons. In the whole year, 224,000 hazardous wastes such as cabin Maintenance Engineering tons of wastewater generated by food packaging materials, recyclable Airplane washing and dry cleaning Co.,Ltd). In the year, 16,477 tons aviation food production were magazines, kitchen waste, office and domestic wastes during the event, of industrial wastewater were treated by Guangzhou Nanland Traditional aircraft cleaning requires a large amount of water, and professional treatment of sewage is required and then transfer them to a qualified treated. Air Catering Co. Ltd., and the after cleaning, which consumes a lot of resources. GAMECO (Guangzhou Aircraft Maintenance Engineering recycling company to promote the treatment rate was 100%. Co.,Ltd) actively promotes the application of aircraft dry cleaning technology, directly applying professional Hazardous waste recycling of resources. In 2019, China cleaning agents to the aircraft fuselage, and then drying it with professional cleaning equipment. Compared with Southern handled 7,909.5 cubic traditional washing, dry cleaning technology can reduce 98% of cleaning water. meters of non-hazardous waste on Hazardous waste such as waste Classification of hazardous waste Treatment mode Treatment amount (tons) board, with a treatment rate of 100%. kerosene, waste miscellaneous Traditional cleaning Dry cleaning oil, waste medicines, and waste Waste cleaning agent 83.303 lamps generated during aircraft Water consumption 30 tons of water for A320 60 liters of water for A320 maintenance, air service, and Waste organic solvent 10.306 ground office are classified and Cleaning site Specified cleaning site Ordinary aircraft stand Waste kerosense collected in accordance with 324.213 the "National Hazardous Waste Drainage facilities Special drainage is Little sewage is spilled Waste oil required Namelist", and finally delivered to Maintenance and 91.656 qualified Hazardous waste treatment engineering Paint coat and slag Cleaning duration Unable to achieve Able to keep the plane appearance clean for a companies to conduct professional 40.668 continuous cleaning long time; reducing the frequency of cleaning waste managemen. In 2019, China Waste activated carbon Southern handled a total of 615.205 14.515 Cleaning time more ground time is Reducing ground time tons of hazardous waste, with a Waste acid required treatment rate of 100%. 0.14 Waste encasement and container Pollutant treatment Sewage treatment is Reducing sewage treatment; detergent bio- 30.096 required degradation rate can be more than 96% Waste lead-acid battery 6.86 5958 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety EnvironmentEnvironment Service Employee Society

Spread of CASE "Green Development, Energy Saving Green Ideas First" Energy Saving Publicity Week

June 17-23 is the National Energy Saving Publicity Week. China Southern carried out healthy Energy conservation and emission riding activities for internal employees, and reduction require the concerted used award-winning riding power generation efforts of the whole society. Faced to light up China Southern's aircraft, as well as with a large population of customers, green development display boards and initiative China Southern uses its own expertise CASE signature boards, to let employees understand to guide more stakeholders to Waste sorting, China Southern in the concepts, achievements and practices participate in energy conservation action of energy conservation and environmental and emission reduction actions and protection. At the same time, an award-winning jointly participate in the sustainable quiz on the basic knowledge of energy saving China Southern has actively responded to development process of mankind. and emission reduction was held on the flight, Shanghai's garbage classification. Since August and passengers were urged to participate to 22. It has officially implemented garbage convey the environmental protection concept to classification on arriving flights. According the public. to the "Guidelines for the Classification and Distribution of Domestic Garbage in Shanghai", dry and wet waste is sorted before landing on the plane. Recycling of dry waste of cans, plastic bottles, and other wastes are performed. After CASE centralized recovery, wet garbage such as food boxes, residual food will be returned to the Launching a green flight project to ground personnel for disposal. China Southern's promote green travel for passengers on-board garbage sorting behavior was praised by passengers. In response to the waste of onboard meals, China Southern launched a green flight project in 2019, calling on passengers who do not need to dine to give up onboard meals in advance to achieve green flight. For passengers participating in green flight projects, China Southern awards them 300-500 miles to achieve mutual benefits and win-win results. As of December 25, 2019, China Southern has opened green flights on 650 flights, sending precise invitation text messages to more than 30,000 passengers every day, and a total of 215,000 passengers have successfully participated in green flights, reducing 215,000 meals on board. Safety Environment Service Employee Society

Service Affinity and Refinement, Great Flight Experience

Every time a passenger chooses a CSA flight, they have unlimited trust in CSA , which is an inexhaustible driving force for CSA to continuously optimize its services. China Southern is committed to providing "affinity + refinement" intimate, warm and delicate air and ground services, as well as professional, efficient, safe and efficient passenger and cargo services, delivering warmth and joy in each service and creating value for passengers. 6362 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Passenger Services CASE From 120 minutes to 57 minutes, the A380 quickly passed the station

China Southern always adheres to the "customer first" sincere service concept, starting from the needs of passengers, The Airbus A380 is the largest passenger aircraft in the world. Every time the A380 lands, the race against constantly optimizing the details of each service to bring a beautiful air journey to passengers all over the world. time starts. In order to provide better services for the next voyage, the aircraft needs to complete baggage transportation, cargo handling, meal distribution, regular cleaning, maintenance, and aviation security inspections at the airport. The time here is counted in minute.

Improving flight normality In order to ensure the rapid transit of the A380, China Southern issued the "implementation plan for A380 aircraft rapid transit stop within 90 minutes ." On June 19, 2019, the CZ3109 flight started a rapid transit stop. From opening door to closing door, the flight transit took only 57 minutes, less than half the 120 minutes standard Flight normality is an indicator of Continue to promote Improve the of the CAAC, and one of the fast guarantee records in recent years. The implementation of rapid transit greatly concern for travelling passengers, the construction of support ability of improved the overall efficiency of flight operation. and an important manifestation of China Southern's operating efficiency overall operations key links and service quality. China Southern has formulated and continuously China Southern has started overall China Southern has comprehensively Two-way coordination. Coordinate improved the systems of "normality operation construction since 2018. By sorted out service processes airport ground support resources and management", "risk flight monitoring establishing a centralized operation to improve the efficiency of air traffic control resources, actively and guarantee management platform and establishing a unified collaboration and reduce flight delays participate in the formulation of system", "2019 flight normalization operation management and control on key links affecting the normality of the "A-CDM Cooperative Operation Flight normality rate % Non-weather severe delay % （）（） improvement project plan" and other model, China Southern has improved flights. Rules", complete the entry of seats in systems. By continuing to promote the company's decision-making the traffic control rooms of various large-scale operation construction, efficiency and service support Close door early. Sort out the ground regions in the country, and establish a it has increased operational capabilities, and improved flight service process, and improve the stable coordination mechanism. normality assessment and risk flight normality. cooperation efficiency of various units management and control to ensure such as maintenance, ground service rapid transit stop. Establish a rapid that passengers travel on time. Centralized operation.AOC, a and transportation. transit stop comment and notification China Southern flight centralized operation platform for mechanism, specifically sort out the normality rate headquarters, and GOC, a subsidiary's Quick launch: This include- tow the guarantee process, and improve the centralized operation platform aircraft outward from the jetway and success rate of rapid transit stops. ranks first 83.32 0.29 for subsidiary companies, were optimize the taxi path to improve among the three major 2019 2019 established to greatly improve joint operational efficiency by cooperating domestic airlines. decision-making efficiency through with apron control. two platforms and coordinately resolve issues such as flight delays. The ground glides. Optimize the parking position arrangement, Unified scheduling. Unify flight increase the nearby takeoff and planning resources and capacity, landing rates, and effectively shorten set up operation schedule and the average taxi time by taking into dispatch centers, realize flat operation account flight connection, exit and 2017 Year 73.25 2017 Year 0.44 management, greatly shorten the slide-in routes, and plane position information chain, and timely handle characteristics,. 2018 Year 80.96 2018 Year 0.43 abnormal air flight conditions. 2019 Year 83.32 2019 Year 0.29 6564 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Upgrading Smart Travel Case study I often depart from Guangzhou. Now I can use the China Southern App to select seats and check-in passes in advance, which is particularly From self-service ticket purchase, seat Baggage tracking convenient. I can also control the time more freely by air and save 5 to 10 selection, refund and change to self- minutes without checking in at the counter. service consignment service, and through the whole self-service check-in, China Southern process, let luggage continuously improves every travel aspect. While changing the travel "talk" ——Miss Li, Frequent Traveler Smart ticket Convenient habits of passengers, it brings "one grabbing boarding machine in hand, the whole process worry-free" smart travel experience. "Where did my luggage go?" "How Know your luggage information Real-time push of luggage status Baggage arrival time reminder long can I get my luggage?" These In 2019, China Southern continued The China Southern App supports China Southern cooperates with questions are information that From September 1, 2019, China China Southern is the first airline in Starting from August 14, China to optimize the "China Southern passengers to start automatic ticket airport authoritie to implement many travelers want to know when Southern has fully put into use China to realize the function of self- Southern added a pre-arrival time e-platform" platform function, the grabbing through the China Southern the "One Pass Customs Clearance" traveling. China Southern uses radio frequency identification (RFID) service inquiry and active push of reminder service to all baggage main ticket purchase flow, upgrades, App after the domestic flight ticket service. Passengers who purchase air Full Baggage Tracking System to luggage tags in Guangzhou's T2 information in the whole process transfer displays (No. 31-40) in the first-line sales assistance systems, paid is sold out. When there are available tickets through second-generation achieve precise positioning and real- terminal. When passengers check in of luggage. Sky Pearl Club member arrival area of domestic flights at the seat selection, electronic boarding seats on the selected flight, the ID cards and take domestic flights of time sharing of luggage, allowing their luggage, information will be passengers can now log into China Guangzhou hub for the first time. passes, 100% pre-selected seats, system will automatically issue tickets China Southern can directly carry out passengers to "trace" their luggage. written into the chip embedded in the Southern’s official smartphone App Before the baggage claim turntable VR seat selection paid lounges, green flight, electronic for passengers at no additional  luggage check-in, security check-in luggage tag. The speed of baggage or the Company’s WeChat public of the flight, passengers can look up invoices, automatic refund and charge. and boarding procedures with their transportation is near instantaneous account to receive real-time status of to know when their checked luggage In order to enhance the sense of change,which make travel truly "just ID cards, without the need to present as is the information collection the transportation of their checked is expected to arrive at the turntable, reality of passenger seat selection, go". boarding passes, QR code to enable for the entire process of baggage luggage. reducing the anxiety of waiting for China Southern is the first company passengers to quickly board from the transportation. luggage. in the world to launch a VR (Virtual "home entrance" to the "cabin door". Reality) cabin roaming function. 360 ° panoramic technology is used to allow passengers to "select the cabin Obtained the IATA App Online Features / Items seat" "immediately" and enjoy new Baggage Tracking visual effects and a more intuitive Resolution 753 seat selection experience. 547 Hub Compliance Certification, the first in Asia and the sixth company in the world to obtain IATA Baggage Tracking Hub App Online Features / Items Number of active social media compliance certification followers/million 547 39.3835

Total number of App download Number of passengers checking in activation/million by mobile 56.4630 20,205,331

Note: The number of mobile check-in passengers includes applets, apps, touch screens and text messages. 6766 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Creating a Special China Southern has formulated the "China Southern Air Transport Beautiful Journey Passenger Service Plan for Disabled Persons" Services and "China Southern Full Process Service Specification For Wheelchair China Southern launched the "Family Six details presented—— Passengers " to regulate the Service 360" service. Friendly warm management of special passenger friendly and spontaneous kindness professional service, friendly precise services and provide more communication and exquisite warm and delighted words, preference prediction, personalized, specialized and details, as well as putting ourselves pleasant environment, fine dining and consistent professional services for special right in passengers’ shoes render good service passengers. the passengers with the warmth of a spring breeze and kindred love, an atmosphere of mutual trust and numerous touching moments. 3 6 0 Wheelchair service. Provide wheelchair services for passengers Three key phrases —— "Family Service 360" zero—— with mobility impairments to cover Friendly ice-breaking service distance emotional the places of the apron, passenger communication connection elevators, cabins and onboard, as well as check-in electric wheelchair service process perfection and services. warm service and guidance at Unaccompanied passenger Special meals. Provide special meal farewell service. Provide unattended children reservation at departure station, and and unaccompanied elders with Provide special meal reservation special services such as waiting area, service through "China Southern reading books, exclusive TV channels e-flight " to meet the needs of for children, and directing boarding different tastes. by special persons on domestic flights taking off from Guangzhou. In 2019, the China Southern App innovatively launched the ticket purchase function for unaccompanied children. More delicious More abundant Cleaner

China Southern cooperated with Promote a new version of the Innovative cabin cleaning kits Michelin chefs to develop high- top TV theme planning program, were launched and used on quality meals and promote them enrich the content of the music Beijing-Guangzhou route and 7 to all routes that deliver Western- channel, plan the exclusive international routes. The ground style meals. Customers who like premiere of the excellent floor cleaning standards were Chinese food can also choose fist documentary "Four Springs", promoted and the "Outside products such as "China Southern and launch classic themes such Station Lounge Cleaning Big Stuffed Bun " and "China as "China Southern and Your Checklist" was implemented, Southern Big Bowl Porridge" Family Fun" to enrich the travel which was well received by to taste authentic, exquisite itinerary. passengers. on-board meals with Lingnan characteristics. 6968 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Freight CASE Chinese import air carrier of Sanofi Pasteur vaccine Services China Southern has developed a special transportation plan for Sanofi Pasteur's penta vaccine and influenza vaccine. In order to meet the temperature conditions of 2-8°C during the entire transportation, China Southern China Southern relies on its provides exclusive services in terms of guaranteeing processes, information transmission, facilities and developed route network to provide equipment, and emergency disposal. In addition, China Southern has designated certain person to follow up with customers with dense freight customers during the entire transportation process to achieve zero-error service, and became the designated coverage across China and Asia, Chinese import air carrier of Sanofi Pasteur vaccine. So far, the two sides have cooperated to transport more than connecting major cities in Europe, 1,000 tons of imported vaccine products. America, Australia, and Africa, and providing efficient, fast, and reliable air freight corridors for goods around the world. Customer Relationship

China Southern cherishes the good relationship with customers, and with the increasingly perfected system and actions in place, it protects the rights and privacy of customers, responds to customer needs and feedback, and improves the overall service level.

Customer Rights Adjust the time ladder from CASE Protection 2 to 4: Refunds, Rules & Fares Freighter fleet size of China Southern Express Temperature control services

China Southern has formulated the In 2019, China Southern aircraft "China Southern Express" products China Southern's “Temperature with the Temperature-controlled 14 "Transportation Service Management Before adjustment officially implemented a meet the service requirements of Control Products”service relies on Drug Transport Specifications. Manual", "Transportation 2 hours before departure "staircase fee" for domestic domestic aviation high-end freight high-efficiency air transportation, In January 2020, China Southern Service Management System", Within 2 hours before airline ticket refund and operation of product transportation by "ten and uses cold-chain packaging Airlines successfully passed the "Transportation Service Management departure modification fees. Tickets advantages". Those are transportation or airworthy temperature-control International Aviation Association CEIV System", and "Transportation Service were reclassified in more commitment, VIP window, priority containers, together with high-level Pharma Certification and ensured 12 Product Management" to effectively steps, and the rules were international all- booking, early delivery, extended cabins and ground service. Safe and that the compliance of temperature- protect the rights and interests of clearer. "Earlier refunds, cargo routes time limit, SMS tracking, fast delivery, reliable aviation cold chain service controlled drugs throughout the air passengers. After adjustment lower fees" and "the higher free change, dedicated line inquiry is provided for cargo sensitive to transport operation and their stable 7 days before departure the class, the lower the and customer-customized. temperature, such as the fresh, the quality to prevent incidents of drug weekly freighter (inclusive) fee”. The principle of "no perishable or drugs. In 2019 , China failure or even endangering the volume of 7 days to 2 days before refunds, no changes, no Southern completed the system health and safety of patients taking departure (inclusive) transfers" no longer exists, construction, personnel training, and drugs. 2 days to 4 hours before which better meets the flights hardware renovation in accordance 50 departure (inclusive) needs of passengers for Within 2 hours before flexible refunds. departure 7170 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Customer Privacy Protection Customer Complaint Management

China Southern strictly complies China Southern has continuously Optimize management processes. Reduce processing time. Comprehensive linkage with the requirements of the Cyber optimized and improved the Customer Establish a closed-loop service The mobile version of the customer improvement. Security Law of the People's Republic Care Management Manual, unified management mechanism for early care management system was Establish an overdue complaint of China and the General Data the complaint management system, warning and process optimization, launched to implement the pop- improvement project team, Protection Regulation (GDPR) of the established a complaint warning and change passive processing up reminder function for overdue implement segmented area European Union, and has formulated process improvement mechanism, to active prevention, analyze complaints and speed up the management and responsibilities to the “Administrative Measures for and implemented closed-loop customer complaints and major complaint processing speed. certain people. Focus on improving the Protection of Personal Privacy Organization guarantee management of complaints. China service incidents every month, and Concurrently, senior managers passenger service experience, Data”. In 2019, China Southern Southern attaches great importance turn service shortcomings into made quick approval for all centralized complaints, service pain officially launched the measures of Set up a data protection officer DPO, and set up a project work team with multiple to passenger opinions, makes full use springboards for improving service passenger compensation. points and difficulties. Coordinate GDPR and responded promptly to departments to take full responsibility for data protection and compliance operations. of internal and external evaluation quality. efforts of all parties to improve and its requirements, taking practical In 2019, China Southern held training on new trends in GDPR law enforcement, data such as passenger full-process optimize, and reduce passenger actions to protect user privacy. There organized more than 200 people within the company to study European data satisfaction evaluation and special complaint rates from the source. were no complaints about violations protection law enforcement activities and cases, and strengthened employees' data evaluation to find service problems of customer privacy and loss of protection awareness and capabilities. and continuously improves passenger customer data due to the security satisfaction. China Southern listened problems of information system to and responded to passengers' throughout the year. opinions and needs through text 2019 China Southern Complaint Rate messages, apps, surveys and other (parts per million) forms, and actively paid attention to the evaluation of services by external skytrax, Australian Review Network 30.71 and domestic civil aviation resources Industry average complaint rate: 35.16 network, and continuously improved parts per million service levels to make passengers more satisfied.

Technical Support

Establish a complete network Management guarantee security protection system to ensure the safe operation of the system Formulate various systems for after going online, and work closely network security, standards with the Ministry of Public Security's and operating procedures for Cyber Security Reporting Center, information security, refine network Patching Vulnerability Platform, security assessment and evaluation National Information Security standards, standardize network Evaluation Center to rectify, repair security incidents and error risks or vulnerabilities to ensure handling methods, promote the the safe operation of information implementation of network security systems and prevent consumer management responsibilities, and information leakage. ensure security management. 7372 2019 Corporate Social Responsibility2019 Report of China Southern Airlines Company Limited Safety Environment Service Employee Society 南航社会责任报告

Employee Happy Connectivity, Win-win Growth

The creativity of employees is an inexhaustible motive force for achieving sustainable development. As a high capital-intensive, high-tech, high-risk service industry, aviation companies have a greater dependence on human resources. In the process of international development, China Southern brings together talents from all corners of the world with an inclusive concept, providing employees with broad development space and opportunities, constantly inspiring the sense of ownership and innovation, and realizing the common efforts and growth of employees and the Company. 7574 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Rights and Interests Protection Staff Structure *

China Southern strictly abides by the Total number of employees By gender By type of duty "Labor Law of the People's Republic Fair Employment of China" and other regulations, 103,876 person and gradually improves the human China Southern actively adheres to international conventions on labor and human rights, advocates equal and non- resource management system and discriminatory employment policies, and provides inclusive, fair promotion opportunities for employees of different employment policies. All important genders, ages, education, nationalities, nationalities, races, regions, religious beliefs and cultural backgrounds, eliminates all Newly recruited employees employment policies have been forms of forced labor, and protects employees' right to work and rest. Female 41.39% pilot 10.18% reviewed by the legal department for compliance and submitted to 9,542 Male 58.61% Cabin crew(including part- 22.28% the company's decision-making time security personnel) bodies and the staff representative Air marshal 3.39% conference for review so as to protect all legal rights and interests Maintenance and engineering 16.60% of employees. In 2019, there were no Operational control 2.38% major incidents that violated human rights and legal rights of employees. Passenger transportation 8.61% By region Freight transportation 7.32%

Ground services 10.39%

IT 1.84%

Finance 1.86% Guangzhou 25.01% Others 15.15% China (except Guangzhou) 73.73% In 2019, China Southern ’s labor contract signing rate Overseas 1.26% and employee social security coverage rate are 100%

In terms of staff recruitment, Contracts of the Company" to make of Female Employees' Rights and

100% China Southern conducts its human specific restrictions on recession Interests" which clearly states that resource recruitment in accordance or termination of employees' labor gender equality must be adhered to By Employment By age By education level 2019 with the principles of open, fair and contracts. in terms of recruitment, assessment, Category just recruitment, and does not use and promotion. gender, age, etc. as recruitment In terms of compliance criteria. employment, China Southern signed In terms of preventing violations,  a "collective contract" and "Special China Southern has established With regard to employee Collective Contract for Labor Safety a human resources evaluation  dismissal, in strict accordance with and Health" with employees to system, which regularly inspects and 30 years old or below 48.09% Master degree or above 4.24%

the provisions of the Labor Law and protect employees' legal rights and evaluates human resources work, 31-40 years old 29.83% Bachelor degree 48.77% on the rescission or termination interests in promotion, departure, investigates and deals with human Full time employees 99.87% of labor contracts, the Company working hours, compensation and resource issues found. 41-50 years old 17.36% College degree 30.03% has formulated the "Regulations benefits, and signed a "Special Part time employees 0.13% 51 years old or above 4.72% Secondary education or below 16.96% on the Management of Labor Collective Contract for the Protection

Note: Employee data is based on consolidated financial statements of China Southern. 7776 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

China Southern regards employee development as a prerequisite for the long-term development of the company. According Compensation and Benefits Employee to the company's strategic orientation, it formulates the "Master Education & Training Plan (2018-2025)", establishes a unified training plan, strengthens the top-level design, and promotes the integrated development of training. At the same time, Development China Southern has established a training system including a curriculum system, a teacher system, and an operating system, which constitute a mutually supportive organizational learning system, offer diversified training, comprehensively help China Southern adheres to the employees grow, and provide talent guarantee for the construction of a world-class enterprise. principle of marketization, adapts to Diversified benefits labor market conditions and needs of the company's development strategy, provides employees with Training of high-skilled Training of young cadres. Special training for staffs. a competitive salary level in the personnel. Carry out the "Ten, One Hundred, Throughout the year, 1,996 in-service industry, and fully attracts and Ten insurance and two Holiday benefits Health Checkup The "Hundred Talents Plan" was One Thousand" plan, organize mid- training sessions for pilots, flight motivates outstanding talents. benefits launched. In 2019, the warehousing level youth classes and basic training attendants, and security personnel Adhere to value creation as the statutory holidays, holidays for Provide a free health and project approval of personnel in classes for cadres in different stages, were conducted. A total of 25 English guidance, linked to post value and basic endowment insurance, some employees (Women's checkup for employees once the maintenance and cabin system and strive to build a highly qualified training courses were organized, and performance contribution, formulate basic medical insurance, Day, Children's Day, Youth Day, a year. was carried out. The personnel in and professional young cadre team 44 business training courses were salary management methods for supplementary medical ethnic minority holidays), paid the maintenance and cabin system with politically competent, highly conducted. Training for 888 new air crew and ground staff, establish insurance, work injury annual leave, family leave, were supported to carry out industry- skilled, professionally competent employee were completed, and 184 and improve a dynamic employee insurance, maternity marriage leave, menstrual university-research projects with and worthy of heavy responsibilities. new PC courses and 1,278 micro- salary growth mechanism, provide insurance, unemployment leave, maternity leave, nursing special funds, and the training Throughout the year, two mid- lecture chapters were added to the employees with good benefits, and insurance, personal accident leave, paternity leave, work of highly skilled personnel was level youth classes and two basic online training, which constantly enhance their sense of belonging, insurance, pilot disability injury leave, sick leave, funeral promoted in an orderly manner. training classes were held to train 104 improved employees' professional happiness and gain. insurance, employer leave, one-child care leave, outstanding young cadres. capabilities. liability insurance, aircrew birthday leave, etc. special personal insurance, enterprise annuity, housing provident fund .

CASE

Reform of compensation policy, sharing reform and development bonus with employees

In 2019, in accordance with the overall goals of "ranks can go up and down, income can increase or decrease, employees can move in and out", China Southern comprehensively launched the reform of the employment, labor and distribution systems, and established the new position specification system, performance evaluation, compensation management, and total payroll management mechanisms. At the same time, China Southern took the opportunity to reform the employment compensation system, perfected the construction of incentive mechanisms, and further stimulated the enthusiasm, initiative and creativity of all employees. 7978 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

CASE Happy Workplace Training in Tsinghua promotes growth of the trainees China Southern attaches importance Employee care Staff activities Carrying out excellent team to employees' living standards and leader training is a major project quality of life, provides employees implemented by China Southern with humane care and rich spiritual China Southern continued to promote In 2019, China southern applied China southern advocates "happy to strengthen the training of and cultural life, and creates a employee health care projects, for a total of 900,000 yuan for 63 work and healthy life" for employees, basic talents. From March 10th relaxed and enjoyable workplace formulated the "Administrative sick female employees. It set up actively enriches their spare time life, to April 3rd, China Southern’s environment, so that everyone in Measures for Employees' Mutual Aid files for employees with difficulties and helps them achieve the balance 29th and 30th Excellent Team China Southern can fully enjoy the Funds", the "Administrative Measures and allocated 1.224 million yuan of between work and life. In 2019, with Leader Training Classes were sense of value and gain in professional for labor Workers' Mutual Aid Funds", funds for employees with difficulties the platform of the fourth staff culture held at Tsinghua University. Over life. the "Administrative Measures for Civil reaching 380 families; A total of festival of "Sunshine southern airlines, 220 outstanding team leaders Aviation Female Employees' Mutual 4.655 million yuan was distributed beautiful home", China southern from various units of China Aid Funds," and "Administrative to special groups, including 9 labor successively held a series of staff Southern spent 10 unforgettable Measures for Assistance for Difficult workers from poor families, 63 sick culture activities including spring days in Tsinghua University . Employees". Caring activities female employees and 479 employees reception party, spring garden party, During the training, more than for company employees were suffering from serious diseases. table tennis competition, chess and CASE 10 well-known experts in the implemented. card competition, host competition, field of management taught Establishing a 1 + e and book and picture competition, courses for China Southern staff service system providing a personal display platform students on aviation business to provide intelligent for employees and enriching their management, innovative and considerate spiritual and cultural life. thinking, and improvement of services for staffs work efficiency, and stimulated students' enthusiasm through In 2019, China Southern's various teaching activities Staff Training Guangzhou Headquarters such as special lectures and staff service center's three- case studies, which broadens Staff training Training concerned staff Training time per staff/hours site self-service equipment students' horizons and improves was fully put into operation, their business capabilities. total 63,665 134.36 realizing 7 * 24 hours self- Female 28,616 103.39 printing service of 8 kinds By gender of certificates including Male 35,049 153.55 identity certificate, work After 10 days of study, I not experience certificate, visa only updated my ideas and High-level 596 107.80 certificate, etc., to accelerate thinking mode, expanded my the intelligentization of staff By level Mid-level 4,745 111.77 working ideas and improved services. At the same time, my ideological realm , but also Basic-level 58,324 136.47 China Southern also put into forged a deep friendship with operation the first intelligent my classmates!" robot to provide staffs with business handling guidelines, shuttle inquiry, and flight ——Fan kun, student Note data on Xiamen Airlines and non-aviation holding subsidiary excluded ： dynamic inquiry services to representative further improve service levels of the 29th session for the staffs. 8180 2019 Corporate Social Responsibility2019 Report of China Southern Airlines Company Limited Safety Environment Service Employee Society 南航社会责任报告

Society Warm Connection and Harmonious Development

As a responsible international enterprise, China Southern attaches great importance to both corporate development and social prosperity. It takes advantage of its own advantages to ensure special flights, actively conducts public welfare volunteer activities, promotes win-win cooperation among countries and regions along the "Belt and Road Initiative", and works with suppliers to create responsible supply chain to contribute to the building of a community of Shared future for mankind through commitment and friendship. 8382 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Special Flight Volunteer Service

China Southern strives to ensure the The development of an enterprise 2019, China Southern formulated In 2019, CASE smooth flow of major transportation, are inseparable from society. China the "Implementation Opinions Number of volunteers successfully executes various Emergency rescue aid to Mozambique thousands miles away Southern always sticks to its original on Further Strengthening China important charter flights and intention, keeps its mission in Southern's Voluntary Service Work", person-times special flight missions, and launches mind, and takes the responsibility set up a Volunteer Service Steering 3,500 emergency rescue operations. In In mid-March 2019, Mozambique was hit by a tropical cyclone "Idai". Storms and heavy rainfall caused severe of giving back love to society as Committee and Volunteer Association Volunteer hours 2019, China Southern focused on floods, landslides and river breakwaters, causing major casualties and property damage. Mozambique entered a its duty. China Southern insists on to continuously expand community the transportation guarantee tasks state of emergency across the country and requested the Chinese government to implement Rescue. fulfilling its political, economic, social, participation and promote 36,000 hours of the "two sessions", the Boao environmental protection and public community development with better CASE Forum, the " One Belt And One It is the first time China Southern has flown to Mozambique for a rescue. At noon on March 22, on receiving welfare responsibilities, and promotes policy and organizational guarantees. Road" summit forum, the Beijing the rescue mission, China Southern immediately began preparations for route calculation and operational risk harmonious social development. In "99 Charity Day-Little Red Garden Expo, the Asian Civilization assessment. However, there are no direct flights between Mozambique and the Beijing Capital Airport, and Flower" theme flight Dialogue Conference, the World emergency rescue flights need to fly over 6 countries. China Southern has completed the route performance Port Conference, the China-Africa analysis and assessment, the application of the flight schedule, and the international overflight permission Economic and Trade Fair, the Davos application in the shortest time. At 17:58 on March 24, China Southern's rescue flight took off from Beijing. From September 10 to 12, 2019, Forum, the Military Games. The major Fourteen hours and 18 minutes later, a flight carrying 65 medical paramedics and nearly 20 tons of emergency China Southern and Tencent special transportation support tasks aid arrived in Maputo, the capital of Mozambique. Public Welfare jointly launched of civil aviation have highlighted the "99 Public Welfare Day-Little the responsibilities of state-owned China Southern once again successfully completed the emergency rescue flight support mission, demonstrating Red Flower" theme flight from enterprises. the national strength and the role of China Southern as a central enterprise. Guangzhou-Urumqi-Vienna. The "99 Charity Day-Little Red Flower" theme flight aims to encourage passengers to "do good deeds together" and bring "samples of China" to Europe. Passengers on this public- A total of 54 important interest flight were surrounded charter missions were performed by "little red flowers", which throughout the year, and symbolize love, as they took a rest from the lounge, boarded the plane and entered the cabin. Person-times 4,915 Many tourists took the initiative were transported. to learn about the charity project and donated money. They also wrote their best wishes to the recipients on the postcards. 8584 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

“Belt and Road Initiative”

The "Belt and Road Initiative" has Route connectivity Smooth trade established a broader platform for Chinese companies to “go China Southern has continued to increase its capacity China Southern has continuously strengthened the air global”. China Southern actively investment and established a comprehensive air route connectivity between China and the cities along the "Belt integrates into the country ’s "Belt network in South Asia, Southeast Asia, South Pacific, and Road Initiative", which has directly promoted regional and Road Initiative", continues to and Central and Western Asia, which are the major areas economic development. It also has a continuous stream of increase international and regional covered by the "One Belt and One Road" Initiative, and has development vitality for personnel exchanges and material transportation capacity investment, become the main force for aviation connectivity between exchanges. actively integrates into local China and the countries and regions along the route. communities, and helps countries In Xinjiang, China Southern signed a strategic cooperation along the "Belt and Road Initiative" to China Southern opens Guangzhou-Cebu, Sanya-Bangkok, agreement with the Xinjiang Uygur Autonomous Region. achieve facility connectivity, smooth Guangzhou-Urumqi-Nur-Sultan, Guangzhou-Changsha- Xinjiang ’s air route network can reach more than 10 trade, and cultural connectivity. Nairobi and other routes, increasing the frequency of neighboring countries, including Kazakhstan, Turkmenistan, Guangzhou-Manila, Shenzhen-Jakarta, Guangzhou-Bali and Russia, Pakistan, and Georgia, and it is working hard to other routes to strengthen the interconnection with the propel the construction of Urumqi International Aviation countries along the route. Hub and promote economic development. China Southern Airlines opens first direct flight to Turkey from Central China, allowing passengers from Central to and from Turkey to shorten at least 10 hours, accelerating cultural, tourism, and economic exchanges between Central China and Turkey. CASE Warm winter trip, let love spread

By the end of 2019, In order to carry forward the traditional virtue of respecting China Southern has opened the old and cherishing the young of the Chinese nation and carry out the practice that the elderly and children can feel the warmth in the cold winter, China Southern Shenzhen 102 routes along the "Belt Branch and Shenzhen Airlines Food Company organized a and Road Initiative", and has warm winter activity in Shenzhen Baoan Welfare Institute in the winter solstice of 2019. During the event, the condolation round-trip flights every group performed a wonderful program for the children of 768 the orphanage.The passion and vigorous song and dance week. The number of routes, flight performances brought the unique winter warmth to the frequency and market share rank orphanage, and signified the grand opening of the warm first among domestic airlines. (The winter activity with cheers. people gathered together to data includes Chongqing airline and make dumplings, baked pastries, and experienced the lively excludes Xiamen Airlines) atmosphere of the festival. China Southern hopes to provide help for the elderly and children within its ability. It calls on people from all walks of life to pay attention to and care for the disadvantaged, and to form a social trend of enthusiasm for public welfare and respect for the elderly and the young. 8786 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

Cultural Netherlands connectivity Signed a contract with the famous football team Ajax With the continuous development and and became the deepening of business, China Southern exclusive air ticket has also taken root in the areas along cooperation supplier the "Belt and Road Initiative". China Southern has recruited local staff. There are more than 200 foreign flight attendants from France, the United States Netherlands, Australia, Malaysia and Walk into the Shouxing Building in other countries, providing services the San Francisco Bay Area, carried to passengers on flights to different Italy out the activity "service community, corners of the world. At the same warm mountain residence" time, China Southern's sales offices Participated in the Italian Chinese Film Festival around the world have conducted and awarded honors to local government cultural exchanges with local officials and civil society people who made communities, actively integrated into outstanding contributions local communities, and promoted the friendship between Chinese people and the people along the "Belt and Road Initiative".

New Zealand

Become a National Partner of "Uncle McDonald's House Charity Foundation"

Netherlands

Settled in the 20th Lantern Festival in Auckland as the sole airline sponsor

United States

Hosted the listing ceremony of San Francisco-Guangzhou Tourism Promotion Center to introduce Guangzhou tourism resources 8988 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Safety Environment Service Employee Society

CASE Supply Chain Management Holding "air temple fair", opening the window of Lingnan culture for the world

During the Spring Festival of 2019, China Southern held an "air temple fair" in the cabin of the aircraft for the second consecutive year. More than 2,000 passengers from Africa, Asia, North America, Latin America, Oceania, China Southern believes that Standardized Hierarchical Responsible This aerial temple fair has a very and Europe hung lanterns, guessed lantern riddles, ate dumplings and experienced the endless charm of a sustainable supply chain can procurement management of procurement new form of activity and is a very traditional Chinese culture, Lingnan culture, and Guangfu temple fair. promote its own better operation good cultural dissemination event. and the growth of its suppliers. In management suppliers China Southern promotes the 2019, China Southern has been China Southern flight attendants turned into "Guangfu Cultural Courier", introduced the Chinese New Year procurement of green products actively transforming to supply China Southern has developed 15 By Carrying out hierarchical and customs, the Guangfu Temple Fair and the cultural connotation to the passengers, invited the passengers to from the source. In the cabin, China ---- Ms. Zhang, chain procurement. According to the policies including "Procurement differentiated management of supply, guess lantern riddles and make lanterns, and sent a Chinese New Year gift package to each passenger. The Southern purchased the dining car a Chinese Canadian tourist modern supply chain management Management Volume", "Procurement and divide suppliers into excellent postcards show the traditional customs and intangible cultural heritage of Guangzhou, so that visitors will know made of lightweight materials to concept, it has improved rules and Risk Control Management Volume" suppliers, qualified suppliers, more about Guangfu Temple. The air journey of passengers has become an immersive journey of Chinese culture, reduce the weight of the dining car regulations, strengthened hierarchical and procurement volumes for registered suppliers and blacklisted and the aircraft cabin has become a space for the dissemination and exchange of Chinese culture. and reduce fuel consumption in management, comprehensively flight, engineering and construction suppliers, China Southern has built flight. At Daxing International Airport, standardized supplier management, projects, and maintenance, also a comprehensive supplier library China Southern is 100% committed and prevented supply chain risks. including "Supplier Management and brand library, standardized to using new energy general vehicles, It has worked with the supply Measures" and "Supplier Inspection the management of suppliers, and with the purchase of 16 new vehicles chain to provide better services for Post Operation Process". The provided preferential policies for during the year. passengers and other relevant parties, internal control system of China excellent suppliers, thus excellent and promoted the high-quality Southern's procurement and supplier suppliers have the motivation development of the company. management were standardized to continue to strengthen the and improved to prevent risks in the cooperation with China Southern and supply chain. create a benign supplier ecosystem.

South Central China Northeast China East China 4,473 1,260 1,323

Total number of suppliers North China Northwest China Southwest China

13,479 1,330 861 742

Hong Kong, Macau and Taiwan Outside Mainland Regions not specified

16 2,298 1,176 9190 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Appendix

Report Indicators Index

ESG indicators index

Aspect Aspect number "Comply or Explain" provision Location in this report Aspect Aspect number "Comply or Explain" provision Location in this report

Environmental General disclosure Identification and response to mitigation measures related to significant climate- P52-P55 A4 Climate related issues that have and may affect issuers General disclosure Information on: P52 P56 P57 ： , , Change a the policies; and A4.1 P52 （） Description of the major climate-related issues that have had and are likely to b compliance with relevant laws and regulations that have a significant impact on the （） have an impact on issuers and the actions taken to address them. issuers relating to waste gas and greenhouse gas emissions, discharges into water and land, and generation of hazardous and non-hazardous waste Social General disclosure Information on : (a) policies and (b) compliance with relevant laws and regulations P74 A1.1 The types of emissions and respective emissions data P50-51 P56 , that have a material impact on the issuer relating to remuneration and dismissal, A1.2 Energy direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tons) P50 recruitment and promotion, working hours, leave, equal opportunities, diversity, anti- and (if applicable) intensity (eg, per unit of production volume, per facility) discrimination and other welfare and benefits.

A1.3 Total hazardous waste produced (in tons)and, where appropriate, intensity(e.g. per unit P51 B1.1 Total number of employees by gender, type of employment (including full-time and P75 A1 Emissions B Employment ： of production volume, per facility. ： part-time), age group and region.

A1.4 Total non-hazardous waste produced (in tons)and, where appropriate, intensity(e.g. per P51 B1.2 Rate of employee turnover by gender, age group and region. N/A unit of production volume, per facility. The related information have not been disclosed for the time being and the relevant data statistics is being A1.5 Description of the emissions targets and the steps taken Emission targets have not been disclosed for the conducted. time being, and relevant plans are being formulated. General disclosure Information on : (a) policies and (b) compliance with relevant laws and regulations that P46 A1.6 Description of the methods used to treat hazardous and non-hazardous waste; P56-P57 have a material impact on the issuer relating to providing a safe working environment description of the waste reduction goals and steps taken. Waste reduction targets have not been disclosed and protecting employees from occupational hazards for the time being, and relevant plans are being formulated. B2 Health and B2.1 Number and rate of deaths due to work in each of the past three years (including P46 ： Safety reporting year) General disclosure Policies on the efficient use of resources, including energy, water and other raw materials. P52 B2.2 Number of working days lost due to work-related injury. P46 A2.1 Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (KWH P50-P51 in 1000s) and intensity (e.g. per unit of production volume, per facility). B2.3 Description on the occupational health and safety measures adopted and the relevant P46 implementation and monitoring methods. A2.2 Water consumption in total and intensity (e.g. per unit of production volume, per facility). P50 General disclosure Policies on improving employees’ knowledge and skills for discharging duties at work. P77-P78 A2.3 Description of the energy efficiency goals and the steps taken. P52-P55 Description of training activities A2 Use of Targets have not been disclosed for the time being, ： Resources and relevant plans are being formulated B3 Development B3.1 Percentage of trainees by gender and type of employees (e.g. senior management, P78 ： and Training middle management, etc.). A2.4 Description of whether there is any issue in sourcing water that is fit for purpose, water P57 efficiency initiatives and results achieved B3.2 Average number of hours of training completed per employee by gender and type of P78 employee. A2.5 Total packaging material used for finished products (in tons) and, if applicable, with P51 reference to per unit produced General disclosure Information on : (a) policies and (b) compliance with relevant laws and regulations that P74 have a material impact on the issuer relating to preventing child and forced labor. B4 Labor ： B4.1 Description of measures to review employment practices to avoid child and forced P74 General disclosure Policies on minimizing the issuer’s significant impact on the environment and natural P52- P54 Standards A3 The resources. labor. ： Environment and B4.2 Description of steps taken to eliminate such practices when discovered. P74 Natural Resources A3.1 Description of the significant impacts of activities on the environment and natural P52- P54 resources and the actions taken to manage them. B5 Supply Chain General disclosure policies on managing supply chain environmental and social risk. P89 ： 9392 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Appendix

Aspect Aspect number "Comply or Explain" provision Location in this report GRI standards indicator index

B5.1 Number of suppliers by region. P89

B5.2 Description of practices relating to engaging suppliers, number of suppliers P89 Section in this repor GRI standards where the practices are being implemented, the way they are implemented and Chairman’s letter 102-14 102-15 monitored. 、 About this report 102-45 102-46 102-50 102-51 102-52 102-53 B Supply Chain B5.3 Description on the practices for identifying environmental and social risks at each N/A 、、、、、： stage of the supply chain, as well as the implementation and monitoring methods. China Southern gradually improving its supply chain About China Southern 102-1 102-2 102-3 102-4 102-5 102-6 102-7 102-16 102-17 102-18 102-22 103-2 205-2 205-3 417-1 417-2 Managemen 、、、、、、、、、、、、、、、 management methods, incorporating environmental and social Focus on 2019 103-2 203-1 413-1 415-1 risks into its management. 、、、 Responsibility Management 102-20 102-21 102-29 102-31 102-32 102-33 102-34 102-40 102-42 102-44 102-47 103-2 205-2 205-3 B5.4 Description on the practices used to promote the use of environmentally friendly P89 、、、、、、、、、、、、、 products and services in the selection of suppliers and the relevant enforcement Safety and monitoring methods. Safety management 103-2 General Information on : (a) policies and (b) compliance with relevant laws and regulations P46 Aviation safety 103-2 disclosure that have a material impact on the issuer relating to health and safety, advertising, labeling and privacy matters relating to products and services provided and Passenger health and safety 103-2 416-1 methods of redress 、 Occupational health and safety 403-2 B6.1 Percentage of total products sold or shipped that need to be recalled for safety and Label related policy is not available health reasons. Safety performance 416-2

B6 Products B6.2 The number of complaints received about products and services and how to P71 Environment ： Responsibility respond. Environment management 301-1 302-1 302-3 302-4 305-4 、、、、 B6.3 Description on practices related to the protection and protection of intellectual P9 Response to climate change 102-13 103-2 302-5 property rights. 、、 Pollution prevention 301-3 305-7 306-1 306-2 B6.4 Description on the quality verification process and product recovery procedures. Label related policy is not available 、、、 Resources saving 301-2 301-3 303-3 306-2 、、、 B6.5 Description on the consumer data protection and privacy policy and the relevant P70 —— enforcement and monitoring methods. Advocation for environment protection General Information on : (a) policies and (b) compliance with relevant laws and regulations P9 Service disclosure that have a material impact on the issuer relating to bribery, extortion, fraud and money laundering. Service for passengers 103-2

B7 Anti- B7.1 The number and results of corruption cases brought against and concluded against P9 Freight transportation services —— ： corruption the issuer or its employees during the reporting period. Customer relations 418-1 B7.2 Description on preventive measures and reporting procedures, as well as relevant P9 enforcement and monitoring methods. Employees Employee rights and interests 103-2 401-1 401-2 401-3 405-1 406-1 B7.3 Description on the anti-corruption training activities provided to directors and staff P9 、、、、、 Employee development 103-2 404-1 404-2 General policies on community involvement to understand the needs of the community in P24-P27, P83 、、 disclosure which the operation operates and to ensure its activities take into consideration the Employee care —— communities’ interests. B8 Community Society ： Investment B8.1 Focus areas of contribution (e.g. education, environmental issues, Labour needs, P24-P27, P83 health, culture, sports). Special flights 203-1 Voluntary service 103-2 203-1 413-1 B8.2 Resources (such as money or time) used in the focus area. P26-P27 、、 "Belt and Road Initiative" 203-1

Supply chain management 102-9 103-2 414-1 414-2 、、、 Annex

ESG indicators index ——

GRI standards index 102-55