About This Report Table of Contents 02 Letter from the Chairman 04 About Us 16 Focus on 2019 Name Description Scope 32 Responsibility Management For convenience of expression, all references to "China The indicators disclosed in this report is mainly sourced southern" "the Company" or "we", herein refer to China from China Southern, and some indicators are extended Southern Company Limited, or "China Southern Group to China Southern Group. The data disclosure scope has ". The reference to "XIAMEN AIR" refers to "Xiamen been specified in detail in the report. Airlines Company Limited". All subsidiaries are in the 38 Safety 48 Environment 60 Service form of "region + the name of the branch " ."Civil Source of Data Happy work, safety Green Connectivity, Affinity and Refinement, Aviation Administration of China " also uses "CAAC" and happiness Guarding our Homeland Great Flight Experience Financial data used in this report were extracted from This is the 13th annual Social Basis audited annual reports of China Southern, and other 40 Safety Management 50 Management of Environmental Impact 62 Passenger Services Responsibility report of China data were sourced from public data of government 42 Aviation Safety 52 Response to Climate Change 68 Freight Services Southern Company Limited since departments or official corporate documents and This Report has been prepared in accordance with 2007. Based on the principles statistics. Unless otherwise stated, all financial data in 46 Passenger Health and Safety 56 Pollution Prevention 69 Customer Relationship of objectivity, transparency the following: Guidelines Concerning State-Owned this report are expressed in Renminbi (RMB). 46 Occupational Health and Safety 57 Resource Conservation and standardization, the report Enterprises’ Fulfilling Social Responsibilities published systematically discloses the by the State-Owned Assets Supervision and 47 Safety Performance 58 Spread of Green Ideas philosophy, policies and progress of Administration Commission (SASAC); Environmental, Reliability Assurance China Southern in fulfilling its social Social and Governance Reporting Guide published by the responsibility. Hong Kong Stock Exchange (HK-ESG); The Board of Directors and all directors of the Company 72 Employee 82 Society hereby guarantee that this report contains no false Guidelines on Preparation of Corporate Social records, misleading statements, or major omissions, Happy Connectivity, Warm Connection and Responsibility Report and Notice on Further Improving and accept liabilities for the truthfulness, accuracy and Win-win Growth Harmonious Development Disclosure of Poverty Alleviation Work of Listed Companies completeness of this report. published by the Shanghai Stock Exchange; 74 Rights and Interests Protection 82 Special Flight 77 Employee Development 83 Volunteer Service GRI Sustainability Reporting Guidelines (GRI Standards) Access to the Report 79 Happy Workplace 85 “Belt and Road Initiative” issued by Global Reporting Initiative (GRI) and The national standard GB/T 36001-2015: Guideline on the This report is published in both printed and electronic 89 Supply Chain Management Compilation of Corporate Social Responsibility Report. formats, and can be obtained through--- Address of China Southern Airlines’ Headquarters: Reporting Period No.68 Qixin Road, Baiyun District, Guangzhou China Southern Airlines’ s official Website: www.csair. 90 Report Indicators Index The reporting period is January 1, 2019 to December com 31, 2019. In order to enhance the comparability of the Contacts: Xiao Hang reports, certain elements of this report may be traced E-mail: [email protected] back to previous years. This report is released at the same time as the Annual Report. The previous Annual Report was released in March 2019. 32 2019 Corporate Social Responsibility Report of China Southern Airlines Company Limited Letter from the Chairman Letter from the Chairman Flight Safety is Forever Job No.1. is tackling climate change as its and provide mutual aid assistance to tons of rescue supplies to the hardest Security is always the lifeline of unshakable responsibility and special groups such as sick employees hit areas of Hubei Province. China development, the highest politics, has taken green development as and underprivileged families. Southern will take all effective the greatest benefit and the best one of its core principles. Through measures and mobilize all forces to the airport’s largest main base air service. We have fully implemented technological optimization, Give Back to the Society. The success prevent the spread of this epidemic carrier which in turn will swiftly General Secretary Xi Jinping's management improvement and big of China Southern Airlines comes through continual and immaculate propel Beijing Daxing International important instructions, carried out data analysis, we continue to improve from our support of all sectors cleaning of all aircraft. Although the Airport to become the world's leading 26 key measures adopted by the jet fuel use and reduce greenhouse of society and it is our important epidemic has had a great impact on First Class international aviation Civil Aviation Administration of gas emissions. For example … the responsibility to give back with equal China Southern’s flight operation, hub. During the past year, we have China (CAAC) as well as 34 measures "aviation fuel e-cloud" real-time big passion. Last year, in accordance with we strongly believe that China's put forth our utmost efforts in the adopted by China Southern while data sharing platform independently the national requirement of "winning economic development prospects will construction of the Guangdong- innovating the "red paper" + "blue developed by China Southern, is the tough battle against poverty", we be even brighter when this epidemic Hong Kong-Macau Greater Bay paper" system. Throughout the year, expected to help reduce aviation carried out poverty alleviation work in has been eliminated. Area. To date, China Southern has more than 2.951 million hours of safe fuel waste by approximately 1,500 Pishan and Moyu counties of Xinjiang become the first large state-owned transportation were completed and tons per annum. China Southern by investing RMB 35.93 million in In the face of this new campaign, enterprise group to successfully the cumulative safety flight reached senior managers were invited by assistance funds and sending 77 China Southern, as always, will remain achieve equity diversification through 26.386 million hours. Our flight safety the International Air Transport patriotic cadres to remote villages true to its original aspiration. With the central and local cooperation performance continues to lead all Association (IATA) to participate in to help local people pull themselves diligence, perseverance and courage, mode of operations. Our airline will airlines in China and throughout the the formulation of global aviation fuel out of poverty. At the end of Year we will continue to promote 100% continuously expand the "Road international community. data standards and present Chinese 2019, we opened 102 new air routes safe flight operations … day or night to Guangzhou" and promote the solutions for the formulation of along those of the "Belt and Road … rain or shine. China Southern coordinated development of the Move Customers with Love. Of global aviation data standards. China Initiative" to help countries along will unswervingly serve as a world triad of Guangzhou, Shenzhen and paramount importance is the travel Southern is a global leader in the the BRI achieve greater connectivity aviation leader and facilitator of social Zhuhai international airports and experience of our customers as use of bio-jet oil for intercontinental which in turn led to exceptional new progress as we build our airline into make meaningful contributions we strive to serve each and every flight and promoted the world's trade opportunities and cultural a world-class air transport enterprise to the construction of the world- traveler with warmth and true first 10,000 ton carbon quota swap connectivity. Concurrently, we have with Chinese characteristics – making class Bay Area. During this past year, affection. We have put forward the trade between the European Union actively carried out special flights and passionate contributions for the great China Southern has withdrawn from service orientation of "affinity and and Guangdong Province. The volunteer activities to give back to rejuvenation of the Chinese nation SkyTeam and are moving forward refinement" and carried out special annual ton/km fuel consumption of the society. and the Chinese dream. in a new direction with impetus on actions to improve customer service China Southern Airlines decreased a expanded international cooperation quality by focusing on key issues significant 3.95% year on year. At the beginning of Year 2020, with our vibrant airline partners. th of passenger concern such as our the outbreak of the new coronary Year 2019 marked the 70 distinct and positive message in Going through the dual political connecting hub services at Baiyun Sharing the Fruits of Development. pneumonia brought severe trials Anniversary of the founding of the the strongest possible terms at the tests of the Central Inspection and International Airport Guangzhou Our staff and senior managers are one to our airline. Under the unified People's Republic of China, the Opening Ceremony of Beijing Daxing Supervision Group of the CPC Central th as well as flight delay and luggage