2008 Activities and SUSTAINABLE DEVELOPMENT REPORT 2008 Activities and SUSTAINABLE DEVELOPMENT REPORT SUEZ Environnement 2008

2008 Activities AND SUSTAINABLE DEVELOPMENT REPORT 2008 activities AND SUSTAINABLE DEVELOPMENT REPORT SUEZ ENVIRONneMENT 2008

Natural resources are not infinite. With Every day, SUEZ ENVIRONNEMENT 65,400 -and its subsidiaries are committed to meeting the challenge of employees, SUEZ ENVIRONNEMENT is a world protecting leader, Exclusively dedicated to the water and waste businesses resources and with a presence by bringing innovative solutions to millions of people and on five to the world of industry. SUEZ ENVIRONNEMENT supplies continents. In 2008, SUEZ ENVIRONNEMENT, drinking water 35% owned by GDF SUEZ to 76 million people, generated revenues of wastewater services to 44 million and provides €12.4 billion. waste collection services for 51 million people.

> PAGE 04 > PAGE 05 SUEZ ENVIRONneMENT 2008

> PAGE 04 > PAGE 05 SUEZ ENVIRONneMENT 2008 the SUEZ ENVIRONNEMENT values: Partnership proximity 150 dialogue sites (70 in France/80 abroad) Expertise adopted the new colors in the weeks Innovation following July 22. A new identity

// An identity which speaks to meaning in the new environmental context working at SUEZ ENVIRONNEMENT for a new brand everyone. As the visual aspects of SUEZ in which, once again, everything has permanently in touch. The beliefs and ENVIRONNEMENT’s logo speak to everyone to be invented. SUEZ ENVIRONNEMENT is messages which are the characteristics – to sector specialists and mass audiences convinced that partnerships, acting locally of SUEZ ENVIRONNEMENT’s new identity Working for the environment is a source of inspiration, alike – the logo brings the company closer and listening are the keys to the success have been supported by the worldwide a stimulating collective challenge, a meaningful commitment to the daily users of the water, wastewater of all operations. It is unthinkable to work roll-out of the brand as well as by that creates value for the whole planet. This is the strong message and waste services that it delivers directly without involving the company’s most a television advertising campaign that SUEZ ENVIRONNEMENT’s new identity has been sending out since or indirectly every day throughout the world. important partners, i.e. regional public conveying the strength of the company’s the summer of 2008. Because the importance of environmental authorities or even local companies. For commitment. This campaign was issues in daily life can only continue to each contract, the approach consisting also a particularly unifying force within increase, it is essential for the company of partnerships, acting locally and listening the group. to achieve the kind of brand recognition carefully is systematically implemented and hen it was listed on the stock and identity that will allow it to enter into has acquired a strategic dimension in exchange on July 22, 2008, constructive dialogue and show itself international development (see pages 8-9). W SUEZ ENVIRONNEMENT to be a fully fledged member of society that Thus, in China, the company does business had to assume new responsibilities plays a full part in debates on environmental mainly through joint ventures set up with and was duty bound to build more direct issues. local authorities. relationships with each and every one // A brand with convictions. SUEZ ENVIRONNEMENT is also convinced of its stakeholders. The creation of a new The new visual codes affirm a responsible that expertise and innovation are essential logo was a unique opportunity to break commitment and provide an innovative and components of success. Expertise allows us industrial codes and create a new kind subtle way of talking about our industries to understand a given situation and to of brand, a positive brand with meaning and expressing their diversity. The new suggest an appropriate solution to deal for everyone. brand aims to defend the beliefs that have with it. A worldwide expertise network, // Confidence and a positive shaped the history and the success of SUEZ headed by the research department, keeps identity. The environmental emergency ENVIRONNEMENT, beliefs that retain all their the 400 experts and high-level researchers the planet faces tends to create anxiety and pessimism about climate change or threats to natural resources (see pages SUEZ ENVIRONNEMENT Brand Architecture 24-29), yet, these issues also represent an invigorating opportunity for society as a whole. SUEZ ENVIRONNEMENT is convinced that there is a need for action and the be innovative. The logo is inserted in the place of be featured directly on only way to make a difference in designed to adapt to each of the empty pink circle the logo. The very concept the face of this emergency is by taking focus the company’s subsidiaries featured on the company of this new identity a determined and enthusiastic approach. An innovative and trades. It changes logo. Thus the look of the symbolizes the values SUEZ ENVIRONNEMENT’s logo and brand platform color according to the entity logo changes with respect of partnership, innovation visual universe are resolutely positive, it represents, based on to the identity of each of and listening. enlivened by bright, energetic colors The architecture of the new a color coding by industry. the group’s subsidiaries. Separate trades: water, waste, combined operations. The logo is somewhat different flowing around circles that bring the planet SUEZ ENVIRONNEMENT For example, United Water The brand platform also for each SUEZ ENVIRONNEMENT division, recognizing that each has its own identity. and dialogue to mind. brand platform is meant to appears in a blue circle enables brand partners to

> PAGE 06 > PAGE 07 SUEZ ENVIRONneMENT 2008 the SUEZ ENVIRONNEMENT values: Partnership proximity 150 dialogue sites (70 in France/80 abroad) Expertise adopted the new colors in the weeks Innovation following July 22. A new identity

> PAGE 06 > PAGE 07 SUEZ ENVIRONneMENT 2008

Wastewater treatment plant in As-Samra highlights (Amman, Jordan)

Key building and operating contracts, acquisitions, the stock market listing: all the major events of 2008 and early 2009 for SUEZ ENVIRONNEMENT and its subsidiaries.

buildings) for wastewater treatment plants in France. The organic component of plant at Al Rusafa. The plant will enable will be based (Lyonnaise des Eaux, the waste is turned into compost and almost 4 million residents to be supplied Degrémont). biogas (Novergie). with water. Implementation of the contract France and Belgium. Stock exchange will be carried out from neighboring listing of SUEZ ENVIRONNEMENT, coinciding // September ’08 countries (Degrémont). with the merger between SUEZ and GDF, France. Acquisition of Boone Comenor Dunkirk, France. Inauguration of the followed in September by inclusion in the Metalimpex, which is present in 12 new Coudekerque-Branche sewage plant. CAC 40, SBF 120 and SBF 250 indices. countries and specializes in the The plant treats carbon, nitrogen and // January’08 Toulouse, Nantes, St Nazaire and Méaulte // April ’08 United States. Acquisition of 130 O&M recuperation and recovery of ferrous and phosphorus. Equipped with a UV filtration Lyon, France. Contract for designing, (SITA France). United Kingdom. Renewal of the contracts from AECOM Technology non-ferrous metals (SITA France). system, it enables obtaining an effluent of building and operating a new sewage Spain. Successful takeover of Agbar. contract with Calderdale, a metropolitan Corporation. United Water becomes comparable quality to bathing water treatment plant at La Feyssine for a 3-year SUEZ ENVIRONNEMENT, La Caixa and Hisusa district in West Yorkshire, for the collection the largest operator in the water sector // October ’08 (Lyonnaise des Eaux). period (Degrémont and Lyonnaise des Eaux). jointly own 90% of Agbar. and treatment of household waste and in the Northwest and Midwest of the United Guillonville, France. Inauguration of Mumbai, India. Equipment contract Bas Languedoc, France. management of the sites over a period of States (United Water). Fertibeauce, a co-composting unit for plant // January ’09 for a drinking water plant for a period Fourteen-year contract with the Syndicat 7 years (SITA UK). United States. Acquisition of Water & and organic waste produced by Nouméa, New Caledonia. of 4 years. In addition, Degrémont will Intercommunal d’Alimentation en Eau Power Technologies (WPT), which is wastewater and the food processing Renewal for 20 years of the contract for build a sludge treatment plant. Potable (a municipal alliance for potable // May ’08 positioned in products and technologies for industry (Terralys). the delegation of public water and L’Isle-sur-la-Sorgue, France. water) to build a production plant to treat Jeddah, Saudi Arabia. Contract for treating water intended for the industrial Nantes, France. Two contracts: contract wastewater services (Lyonnaise des Eaux). Renewal of the wastewater public service raw water from the Bas Rhône, Languedoc the management of the drinking water sector (Degrémont). for the management of two sewage sanitation contract for a period of 15 years (Lyonnaise des Eaux). and wastewater services of the Kingdom’s Gran Canaria, Spain. New 25-year treatment plants; contract for operating // February ’09 (Lyonnaise des Eaux). economic capital for a period of 7 years contract. Renewal of the Benidorm contracts and monitoring the plant, for 10 years Algiers, Algeria. Contract for rebuilding Carpentras, France. Renewal of // February ’08 (SUEZ ENVIRONNEMENT). for 20 years, the Muchamiel (Alicante) (Lyonnaise des Eaux). and doubling the capacity of the Baraki the public service wastewater contract Halifax, Nova Scotia, Canada. Gary, Indiana, United States. contract for 8 years, and the Sant Celoni Hounslow, United Kingdom. sewage plant (Degrémont). for 12 years along with the construction Inauguration of the first wastewater Renewal of the contract for the management (Barcelona) contract for 25 years (Agbar). Seven year waste collection and treatment Algeria. Contract for a project transferring of a new sewage plant (Lyonnaise des Eaux sewage plant of the environmental project of wastewater services, for 5 years Amman, Jordan. Inauguration of the contract (SITA UK). water towards the Setif plateau to supply and Degrémont). which aims to protect the port of Halifax (United Water). wastewater treatment plant. The contract arid areas with water (Safege). New Delhi, India. Contract for designing, (Degrémont). includes designing, financing, building // November ’08 Chongqing, China. Concession contract building and operating a wastewater Valenton, France. Contract for building // June ’08 and operating the plant for a period of Cannes, France. Twenty-year for building and operating a drinking water recycling plant (Degrémont). and carrying out works at the Seine-Amont Alexandria, Egypt. Contract for 22 years (Infilco Degrémont Inc). concession contract for building and treatment plant that will supply 1.2 million Jersey City, New Jersey, United plant (Degrémont). modernizing, extending and operating Al Dur, Bahrain. Contract for building, operating Aquaviva, the future wastewater residents for a period of 30 years (Sino States. Renewal of the public-private the East Alexandria depollution plant, owning and operating Al Dur, an electricity treatment plant for the Cannes basin. French Water Development and Chongqing partnership contract for management of // March ’08 for 3 years (Degrémont). production and sea water desalination Aquaviva will be carbon neutral and Water Group). drinking water supplies and for the United States. Acquisition of Utility plant located in the south of the Kingdom designed in line with the French HQE maintenance and monitoring of two dams, Service Company (USC), the national leader // July/August ’08 of Bahrain (GDF SUEZ Energy International (Haute Qualité Environmentale) initiative for a period of 10 years (United Water). in the management of water tower Digne-les-Bains, France. and Degrémont). (Lyonnaise des Eaux). Hong Kong, China. Inauguration of maintenance services (United Water). Twenty-five year contract to design, Grasse, France. Renewal of the public the biogas recovery unit at the NENT landfill Sweden. SUEZ ENVIRONNEMENT buys construct and operate a new plant for service wastewater contract for a period // December ’08 site (Swire SITA). back 25% of the share capital of SITA Sverige treating the wastewater of 35,000 residents, of 20 years (Lyonnaise des Eaux). Baghdad, Iraq. Contract for designing, France. Renewal of the contract with from E.ON in order to hold 100% of this to be used as the model on which the HQE Montpellier, France. Inauguration equipping and providing assistance for Airbus for waste treatment at four sites: waste management subsidiary. (French national standard for Green of Amétyst, the largest methanization plant the building of a drinking water production

> PAGE 08 > PAGE 09 SUEZ ENVIRONneMENT 2008

Wastewater treatment plant in As-Samra highlights (Amman, Jordan)

Key building and operating contracts, acquisitions, the stock market listing: all the major events of 2008 and early 2009 for SUEZ ENVIRONNEMENT and its subsidiaries.

> PAGE 08 > PAGE 09 SUEZ ENVIRONneMENT 2008

2008 key figures

Key economic indicators for SUEZ ENVIRONNEMENT in 2008 and its performance in the two sectors in which it is active (water & sanitation, , , and waste services management). 1 2 364 2 102 million euros millions euros in revenues EBITDA

Total growth: 5.4% Total growth: 4%

Revenues by activity Consolidated 2006 Current Operating revenues (in €M) 1,938 Income (in €M) 46% 2007 Waste Europe 2,061 2008 Water Europe 2006 2,102 2006 1,060 international 11,447 2007 23% 2007 12,034 1,061 2008 EBITDA (in €M) 2008 12,364 1,059 31%

Net debt/EBITDA *

7% Europe ROCE 5% Africa & the Middle East 3% 3% North America 2% times asiA 2.8 Oceania South America 80% 9.8%

Revenues by geographic area * (Rolling 12-month EBITDA)

> PAGE 10 > PAGE 11 SUEZ ENVIRONneMENT 2008

2008 key figures

Total growth: 5.4% Total growth: 4%

Net debt/EBITDA *

7% Europe ROCE 5% Africa & the Middle East 3% 3% North America 2% times asiA 2.8 Oceania South America 80% 9.8%

Revenues by geographic area * (Rolling 12-month EBITDA)

> PAGE 10 > PAGE 11 SUEZ ENVIRONneMENT 2008

key figures water 51 and waste million people Water & benefit from wastewater SUEZ ENVIRONNEMENT waste management 1,746 drinking water treatment plants services Accidents at work 1,535 wastewater treatment plants 1,620 Mm3 of water supplied 2,495 Mm3 of drinking water produced 2006 2007 2006 2007 2008 2008 2,025 Mm3 of wastewater treated Around 150,000 km of drinking water distribution networks

Waste collection 10,000 & treatment water treatment plants wastewater built in 70 countries 501,092 customers in services and industry treatment 39.6 million tons of waste treated services 21.89 18.47 17.45 0.83 0.74 0.65 1,107 waste treatment sites, including: Frequency rate Rate of severity – 278 sorting centers – 143 open landfills (114 for non-hazardous waste, Europe: 55,011 16 for inert waste, 13 for hazardous waste) – 106 composting platforms America: 3,472 – 126 hazardous waste platforms 44 Africa & the Middle East: 3,948 million people benefit – 47 non-hazardous waste incineration sites from SUEZ ENVIRONNEMENT Asia/Oceania: 2,951 76 – 8 hazardous waste incineration sites wastewater treatment – 9 medical waste treatment sites services total : 65,382 million people supplied with – 305 transfer stations – 85 recovery facilities for Waste Electrical Employees by geographical area drinking water and Electronic Equipment (WEEE)

> PAGE 12 > PAGE 13 SUEZ ENVIRONneMENT 2008

Degrémont SEAAL COUNTRIES of operation ALGERIA/AUSTRALIA/BELGIUM/CHILE/CHINA/CZECH REPUBLIC/EGYPT/FINLAND/FRANCE/GERMANY/GREECE/ Sino French Holdings SITA CZ HUNGARY/INDONESIA/ITALY/JORDAN/LUXEMBOURG/MALAYSIA/MOROCCO/MEXICO/NETHERLANDS/POLAND/ QATAR/SAUDI ARABIA/SLOVAKIA/SPAIN/SWEDEN/UNITED ARAB EMIRATES/UNITED KINGDOM/UNITED STATES

United Water international Water CZ & Hungary Bal-Ondeo

SITA Polska

Palyja SITA El Beïda

SITA Australia SITA France Lydec Swire SITA

Terralys Ondeo Italia

Agbar

waste Ondeo SITA UK Lyonnaise Industrial Europe des Eaux Solutions

water suez Europe environnement Eurawasser SITA Sweden around the world

Safege EUROPE IS SUEZ ENVIRONNEMENT’S HISTORICAL SOURCE OF DEVELOPMENT AND GENERATES SITA News 80% OF ITS REVENUES. MANY INTERNATIONAL SITA Finland (Benelux, CONTRACTS ARE also SIGNED EVERY YEAR. Germany)

> PAGE 14 > PAGE 15 SUEZ ENVIRONneMENT 2008

United Water international Water CZ & Hungary Bal-Ondeo

SITA Polska

Palyja SITA El Beïda

SITA Australia SITA France Lydec Swire SITA

Terralys Ondeo Italia

Agbar

waste Ondeo SITA UK Lyonnaise Industrial Europe des Eaux Solutions

water suez Europe environnement Eurawasser SITA Sweden around the world

> PAGE 14 > PAGE 15 SUEZ ENVIRONneMENT 2008

MANIFESTO 4 / NEW IDENTITY 6 / HIGHLIGHTS 8 KEY FIGURES 10 / LOCATIONs CHART 14 taking action 58 every day PROTECTING WATER RESOURCES WATER PRODUCTION AND DISTRIBUTION: IRREPROACHABLE QUALITY, A PRESERVED RESOURCE ...... 60 UNDERSTANDING REINVENTING THE WATER BUSINESS ...... 64 wastewater – OUR PRIORITY ...... 66 a changing world REINVENTING THE WASTE CYCLE 18 CHANGING FEATURES OF A CHANGING BUSINESS ...... 70 MESSAGE FROM THE CHAIRMAN ...... 20 MESSAGE FROM THE CHIEF EXECUTIVE OFFICER ...... 22 TRANSFORMING WASTE FOR ITS RECOVERY ...... 76 TOWARDS A SUSTAINABLE CIVILIZATION A MULTI-FACETED ENVIRONMENTAL CRISIS ...... 24 FACTORING IN ENVIRONMENTAL COSTS ...... 26 The QUESTION OF THE ENVIRONMENT IN A TIME OF CRISIS ...... 28 COMMITTING to AND TAKING STOCK OF OUR PERFORMANCE 80 4 PRIORITIES FOR sustainable development 1/ conserve resources and promote the circular economy ...... 82 2/ innovate to respond to environmental challenges ...... 84 being 3/ empower our employees as actors of sustainable development ...... 86 a responsible player 4/ Build our development with 30 all stakeholders ...... 88 A DYNAMIC SYSTEM OF GOVERNANCE CREATING NEW OPPORTUNITIES THE BOARD OF DIRECTORS ...... 32 organizing appropriate, high-performance management ...... 34 research and development ...... 90 A STRATEGY FOR THE LONG TERM ...... 36 RESEARCH PROGRAMS AT THE HEART OF VITAL ISSUES ...... 92 MEETING THE EXPECTATIONS OF ALL OUR SHAREHOLDERS ...... 40 ACCOMPANYING LOCAL AUTHORITIES AND MANUFACTURERS COMMITMENT AND QUALITY TOWARDS HIGH ENVIRONMENTAL PERFORMANCE ...... 94 HEALTH, SAFETY AND WELL-BEING AT WORK ...... 42 A HUMAN RESOURCE POLICY FOR EVERYONE ...... 44 CUSTOMER SATISFACTION AND SERVICES ...... 46 A RESPONSIBLE PROCUREMENT POLICY ...... 48 ETHICS AND DIALOGUE PROMOTING THE RIGHT TO WATER AND SANITATION ...... 50 MAKING ETHICS AN AXIS OF OUR PERFORMANCE ...... 52 monitorING INVESTING IN COMMUNITIES ...... 54 our PROGRESS INTRODUCING CONSULTATION PROCESSES ...... 56 96 reporting METHODOLOGY & scope ...... 98 performance INDICATORS ...... 100 STATUTORY AUDITORS’ REPORT ...... 105 FINANCIAL SUMMARY ...... 107 GLOBAL REPORTING INITIATIVE index ...... 108 UNITED NATIONS GLOBAL COMPACT ...... 110

> PAGE 16 > PAGE 17 SUEZ ENVIRONneMENT 2008

> PAGE 16 > PAGE 17 UNDERSTANDING A CHANGING WORLD

Given the economic, environmental and social crises that now beset the planet, SUEZ ENVIRONNEMENT wishes to contribute to harmonizing collective well-being and natural equilibriums. UNDERSTANDING A CHANGING WORLD

Undoubtedly the focus of our concern in Meeting these challenges will not only 2009 will be the worldwide crisis whose bring growth to SUEZ ENVIRONNEMENT; extent and duration no one can pre- it will also contribute to a new model dict. This is why our short-term priority of sustainable growth to hand down to has to be maintaining the strength of future generations. Our corporate mis- The year 2008 saw the merger of GDF our balance sheet, particularly through sion is as exciting as it is ambitious. And and SUEZ into a worldwide leader in organic growth. the people of SUEZ ENVIRONNEMENT the field of energy, along with the initial Energy and environment are both vital will be backed up by the people of public offering of SUEZ ENVIRONNEMENT, engines of growth, and combining the GDF SUEZ as they take on these many the global expert in water and waste two is right in line with the challenges challenges.” management. of the new century. Despite the fourth quarter recession, With operations all along the value our group was successful on several chain, we have been able to build not fronts thanks to our long-term strategy, only a successful business model but promising lines of business, a strong one that can help solve the problems balance sheet and the determination of that threaten the planet, such as global all our employees. warming and overuse of resources.

Gérard Mestrallet, Chairman of the Board of Directors

> PAGE 21 MAKING EnergY AND environment NEW ENGINES FOR GROWTH

Gérard Mestrallet, Chairman of the Board of Directors

> PAGE 21

MAKING

Two thousand eight was an eventful THE PLANET SUSTAINABLE year for SUEZ ENVIRONNEMENT. After our successful stock exchange listing on July 22 and our inclusion as of the IS THE BEST JOB fall in the CAC 40 index, we are staying right on course despite the economic turmoil. Our 2008 earnings bore out opposite: now is the time to seize the our corporate and local management, ON EARTH our strategic plan. We had 2008 reve- opportunity presented by economic set- so that within the company itself our nues of €12.4 billion and made strong backs to change behavior, especially thinking might be more in tune with sales gains in all our business areas, the squandering of natural resources. society at large. This process today despite the deteriorating conditions of Our goal is to speed up society’s transi- enables us to provide a variety of solu- the fourth quarter. tion to a model of growth inspired by tions and services, to handle a greater By staking our future on the long run, natural cycles, based on an economy number of local situations. on significant operating cash flows and less extravagant with natural resources Responsible, finally, to our 65,400 on an ambitious sustainability policy, and on a just distribution of wealth. employees who work hard every day to we have shored up our fundamentals Our lines of business provide innovative meet our challenges and provide inno- and given ourselves the means to con- solutions to critical environmental vative solutions to industry and to mil- front the current crisis … and to take issues. This is what lies behind our new lions of people. It is our duty to give our place among those organizations Edelway offer, which enables our busi- them all the same opportunities in who are successfully creating the businesses to reduce greenhouse gas emis- terms of recruitment, employment and ness models of tomorrow. sions, protect biodiversity and preserve professional development; to strive for As of now, SUEZ ENVIRONNEMENT natural resources. Innovation has been diversity; to give priority to local people, enjoys new prominence and position critical here in moving from a volume- and to do all this in a secure and moti- as a socially responsible company. based model to a value-based one. vating environment. It is responsible in the first place by We are also responsible to our various We have all that it takes to successfully adapting our lines of business to the communities. The demands for trans- meet tomorrow’s challenges and fulfill major ecological crisis in which we all parency and participation that have our promise to work harder than ever live. This takes the form of specific pro- developed in the past few years for mankind and the environment.” posals to help our clients balance living prompt us to be in constant dialogue standards with ecological standards. In with our stakeholders. For many years, this respect the economic crisis should SUEZ ENVIRONNEMENT has fostered a do nothing to slow us down. Quite the process of extensive consultation in

Jean-Louis Chaussade, Chief Executive Officer

> PAGE 22

MAKING

Jean-Louis Chaussade, Chief Executive Officer

> PAGE 22 SUEZ ENVIRONNEMENT 2008 UNDERSTANDING a changing world 11 out of the last 12 years have been among the warmest since 1860 (Source: IPCC).

Water, an unevenly Energy resources distributed resource under severe threat TOWARDS A Although the earth is not According to the Nuclear energy accounts for to 40 years consumption at short of fresh water, the International Energy Agency, 6.5% and renewable energy current rates, natural gas distribution of water is oil, gas and coal currently for 12.5%, of which biomass reserves, to 60 years and uneven and water is not account for 81% of the is 10%, hydroelectric power coal reserves, to 200 years. always available where it is world’s energy production is 2% and less than 0.5% is SUSTAINABLE needed. Ten countries (35% for oil, 21% for gas and solar or wind power. (Russia, Canada, China, the 25% for coal). Proven oil reserves amount United States, Brazil, India, Indonesia, Colombia, Venezuela and Bangladesh) Unprecedented demographic and urban pressure civilization share 60% of natural fresh water resources between In 2007, the world’s 2050, i.e. an increase of almost 19 times more them. The countries most population was estimated 40%. Generally speaking, people than in 1900. lacking fresh water are, at 6.6 billion people. between 2005 and 2050, Between now and 2050, in particular, Kuwait, the The United Nations has the population is expected the urban population will United Arab Emirates, Saudi drawn up three separate to increase by 72 million almost double, rising from Arabia, Jordan, Libya, Israel, population forecasts, people per year, which 3.3 to 6.4 billion people. Yemen, Oman, Tunisia depending on the amounts to an increase of Between 50% and 70% A multi-faceted and Algeria. The lack of assumptions made about 200,000 people per day, of the world’s population sustainable resource birth rates. most of whom will live in will live in cities, with environmental crisis management, coupled with The median forecast, which cities. Moreover, in 2008, peaks of over 80% in climate change, could is the one used most often, for the first time, over half certain countries. Global warming, resource depletion, population pressure…. make these disparities anticipates a population of of humanity (3.3 billion SUEZ ENVIRONNEMENT is aware of these critical issues. worse. 9.2 billion human beings in people) lived in cities, i.e.

lobal warming has sped up global are not limited to just global warming. boomed in 2007, pulled upwards by environmental awareness. Although Biodiversity has been hit hard by human increasing demand from developing G those who are already the most activity. Never have animal and plant species countries. This phenomenon continued vulnerable will suffer most, for the first time disappeared at such a rapid rate. According with soft commodities, especially in the entire world population feels itself to the International Union for Conservation the first half of 2008. The current fall affected by a single, identical environmental of Nature (IUCN), which studies the evolution in prices, in line with the global recession, problem. The consequences of global of over 41,000 plant and animal species will not be able to disguise the finite warming have given rise to many debates in detail (among 3.9 million known species), nature of some of these resources in between “pessimistic” and “optimistic” 16,000 of these, i.e. 39%, are threatened the long run. viewpoints. Yet, no one can deny humanity’s with extinction. Another sizeable threat responsibility for this phenomenon any is widespread pressure on all natural longer; the need for immediate action has resources, whether these are commodities, taken over from mere talk. However, agricultural soil and land or forests. Similar the threats hanging over the environment to crude oil prices, commodity prices

> PAGE 24 > PAGE 25 SUEZ ENVIRONNEMENT 2008 UNDERSTANDING a changing world 11 out of the last 12 years have been among the warmest since 1860 (Source: IPCC).

> PAGE 24 > PAGE 25 SUEZ ENVIRONNEMENT 2008 UNDERSTANDING a changing world 80 billion us dollars is the forecast annual amount of the carbon tax to be introduced in the United States in 2012 (source: White House draft budget, “A New Era of Responsibility”).

What price for carbon? Developing the market Whether they be taxes or consequences for many for recycled materials quotas, the current carbon sectors of industry. Recycled materials are is the positive social impact: internalization mechanisms According to an impact interesting for a number the recycled materials in place entail different study carried out by the of reasons. The first of market represents a huge carbon prices. Is there a French Environment and these is economic: they range of jobs which are local “right price” for carbon, Energy Management Agency offer long-term security and cannot be relocated. a price which would enable (ADEME), a carbon tax for a mainly local supply. Currently, the waste and a collective battle against of €27 in France would have The second reason is recycling sector employs global warming while serious consequences environmental, as recycled between 1.2 and 1.5 million remaining balanced? The for five industrial sectors, materials have a broadly people in Europe. Promoting Organization for Economic including the fertilizer and positive footprint. Energy the development of the Factoring in Co-operation and steel production sectors. savings of 95% are made recycled materials market Development (OECD) put Any trade-off that will set possible by using recycled contributes to the environmental costs the necessary price of a ton the minimum and maximum aluminum instead of raw preservation of local jobs of CO2 at €100 (according thresholds for the price aluminum. Moreover, on a and the achievement In order to stop wasting natural resources and curb to “The OECD Environmental of carbon will thus have global basis, the European of the European Union’s global warming, the world needs to include environmental costs in Outlook to 2030”), but to be made after carefully Union estimates that environmental objectives. its accounting system. some university research weighing the pros and cons. recycled glass, metals, estimates that it should plastics and paper already be €800. As things stand, enable the equivalent the current prices of a ton of 200 million tons of CO2 he global economic system has are twice as high as the planet’s capacity States has successfully implemented a of CO2 are insufficient (see emissions per year to be been living on credit for too long. to absorb them, the worrying state of quota system for sulfur dioxide emissions. chart). However, a higher avoided (Presidency note T By underestimating the cost to fishing resources (cod fishing has gone Targets were met and even exceeded price would have serious 6918/09). The third reason the environment, we have witnessed the from 300,000 tons per year in the 1980s from 1995 onwards. 8.7 million one-ton systematic waste of natural resources on to 50,000 tons in 2000, according to the permits were distributed and only 5.3 million a global scale. Humankind has benefited UN) and the mass extinction of animal and tons of SO2 were emitted. The Kyoto abundantly from the real help provided plant species (according to the French Protocol also introduced a quota system by nature, whether in the form of finite National Center for Scientific Research, for greenhouse gases. Nowadays, one resources like minerals and oil, or renewable one plant in eight is threatened with of the major challenges resides in improving 30 resources like water and air. In many cases, extinction). Today, it is essential to factor and generalizing the integration of Future price of carbon 26 the question of reasonable use of natural the cost to the environment into the world’s the “carbon” externality into the global on the European market, in euros per ton of CO2. resources has been resolved through accounting system, so that the market economic system. Just like carbon, 22 The price of carbon is still private ownership: if one owns an asset, can work out its trade-offs on a fairer many environmental externalities must be 18 largely underestimated; one uses it sparingly in order to make it basis. The internalization of environmental taken into account so that public and private paying its real cost represents last as long as possible. But this solution externalities is made possible by imposing decision-makers can act on the basis 14 a sizeable challenge is showing its limits today as it cannot be taxes or quotas or a combination of of a responsible assessment of situations. 10 for the economy of today. applied to every externality, as has been both solutions. Examples of successful Dec. Jan. Feb. March April May June July Aug. Sept. Oct. Nov. Dec. proved by greenhouse gas emissions which integration exist. Since 1990, the United 2007 2008 2008 2008 2008 2008 2008 2008 2008 2008 2008 2008 2008

> PAGE 26 > PAGE 27 SUEZ ENVIRONNEMENT 2008 UNDERSTANDING a changing world 80 billion us dollars is the forecast annual amount of the carbon tax to be introduced in the United States in 2012 (source: White House draft budget, “A New Era of Responsibility”).

> PAGE 26 > PAGE 27 SUEZ ENVIRONNEMENT 2008 UNDERSTANDING a changing world 1.1 % of global GDP should be invested each year to cut greenhouse gas emissions in half between now and 2050 the question of the environment (source: International Energy Agency). in a time of crisis

The current economic and social crisis also represents Ecology at the service of economic recovery an opportunity to alter the growth model in order to give On March 1, 2009, the UN Obama pre-empted the green energy with energy measures suggested will be ourselves the collective means to solve the environmental crisis. urged the G-20 nations UN recommendation by independence, by doubling integrated into the “revival to build an ecological unveiling the environmental the production of renewable plan” as a focus area for component into their aspects of the US revival energy in the next three practical development, thus plans for reviving the plan in his speech of years. The US President also proving that these concerns he magnitude of the economic crisis quantitative to qualitative growth. This is – Internalizing environmental costs in the economy. The organization’s February 24, 2009. This announced the creation of can have an economic we are going through is significant: an opportunity for change in order to solve fairest way possible; recommendation was “Ecological New Deal” rests a greenhouse gas emissions lever effect and become T it affects all the economies on the other silent crisis the planet is going – Setting up an economic system which uses to dedicate 1% of global upon massive investments market, whose revenues a fundamentally strategic the planet, even the most dynamic ones. through. Qualitative growth is growth which natural resources more sparingly; GDP to the “greening” in clean energy research. will be used to help low- interest in the global revival. In the fourth quarter of 2008, the Gross banks on development in the long term – Changing the system of governance and of the economy. Barack Its objective is to combine income households. The Domestic Product (GDP) fell by 1.6% in the in all areas and which enables bringing to achieving a more constructive cooperation United States (source: Bureau of Economic everyone the kind of well-being which does between all of the stakeholders; Analysis) and by 2.1% in Germany (source: not harm the balance of nature. – Arriving at a better distribution of wealth. German Bureau of Statistics). The social “Green” growth banks on the development The economic recovery plans decided upon 30% less CO2 = Jobs created consequences of the crisis are already of ambitious environmental solutions, and by national governments in response to the 684,000 jobs for France apparent. At the same time, the planet is will enable the needs of the 9.2 billion human crisis all include the concept of a “green This equation is the result an increase in the share + 48,000* facing an unprecedented ecological crisis, beings (UN 2050 forecasts) of the future revival” and are banking on massive of a recent study carried of renewable energy from Net job gains on all fronts (see page 24). Though very to be met while limiting the impact of global investments in environmental protection in out by the International 11% to 23% of final energy Renewable + 684,000 problematic in the short term, the economic warming, avoiding the mass extinction of order to reinvigorate the economy. Development Research consumption in 2020 and an energy + 316,000 and social crisis should nonetheless be living species and the widespread exhaustion Center (Cired) on behalf of improvement in the energy viewed in the medium term as an invigorating of commodities. Among the many focus areas the French branch of the efficiency of GDP of around opportunity to change production and for change debated by economic players, WWF. The study focused 25%, two assumptions close consumption methods and to move from broad trends are emerging: on analyzing the economic to those selected by the impact of a massive plan Energy-Climate Package. to reduce greenhouse gas emissions in France. A scenario in which our CO2 Energy efficiency of emissions were reduced by buildings 30% would create 684,000 + 268,000 more jobs than the scenario which would see French emissions continuing to Net balance of jobs increase, so that, by 2020, created by a 30% they would be 25% higher decrease in CO2 Public than their 1990 level. This emissions in 2020 transport assessment, a first for compared with a + 297,000 Automobile - 107 000 France, takes into account scenario where emissions the impact on direct and increase by 26%. indirect employment (see Energy sector * Savings - 138 000 chart). In order to reach the on the target of a 30% reduction, energy bill the study makes use of a few broad assumptions: Jobs cut

> PAGE 28 > PAGE 29 SUEZ ENVIRONNEMENT 2008 UNDERSTANDING a changing world 1.1 % of global GDP should be invested each year to cut greenhouse gas emissions in half between now and 2050 the question of the environment (source: International Energy Agency). in a time of crisis

> PAGE 28 > PAGE 29 being a responsible player

The water and waste businesses involve constant monitoring. Being a responsible company means being an economic, environmental and social role model— every day. being a responsible player

The water and waste businesses involve constant monitoring. Being a responsible company means being an economic, environmental and social role model— every day. SUEZ ENVIRONNEMENT 2008 being a responsible player

from left to right: gérard mestrallet - jean-louis chaussade - jean-françois cirelli - gérald arbola - nicolas bazire - dirk beeuwsaert - gilles benoist - valérie bernis - harold boël - alain chaigneau - amaury de sèze - lorenz d’este - gérard A dynamic lamarche - guillaume pepy - olivier pirotte - angel simon grimaldos - ezra suleiman - jérôme tolot.

Supervisory Board, Carrefour, and Vice- Jérôme Tolot, Director, Energy Services committee assists the Board of Directors Chairman of Power Corporation of Canada; Division, GDF SUEZ. in ensuring the accuracy and fairness of system of Lorenz d’Este, Managing partner, The Board of Directors also includes four SUEZ ENVIRONNEMENT and its subsidiaries’ E. Gutzwiller & Cie; committees whose function is to advise it corporate and consolidated financial Gérard Lamarche, Deputy Chief Financial on specific questions: statements. Officer, GDF SUEZ; – The strategy committee gives its opinion – The ethics and sustainable Guillaume Pepy, Chairman and Chief and submits recommendations to the Board development committee ensures governance Executive Officer, SNCF; of Directors concerning: compliance with the individual and Olivier Pirotte, Director, Investments, – On the one hand, the strategic objectives collective values on which the Group Bruxelles Lambert Group; planned by the Board of Directors or the bases its action. It manages the Group’s Angel Simon Grimaldos, Chief Executive Chief Executive Officer, on the other hand, sustainable development policy. Officer, Agbar Group – Any substantial project for internal and – The appointments and compensation Chairman of CETaqua (Spain); external growth, divestment, strategic committee. The main role of this The Board of Directors Ezra Suleiman, Professor of Political agreements, alliances, or partnerships committee is to review the Board members’ Science at Princeton University (USA) submitted to the Board of Directors. remuneration, governance and profit-sharing Member of the Board of Directors, AXA; – The audit and financial statements plans. The Board of Directors of SUEZ ENVIRONNEMENT and its four committees bring together experts and professionals who are experienced and represent different fields.

he Board of Directors has opted to Gérald Arbola, Deputy Chief Executive E. Gutzwiller & Cie in 1983. a Legal Advisor at the began his career as a split the roles of Chairman of the Officer, Areva; First an authorized agent, Conseil d’Etat (France’s professor at the University T Board and Chief Executive Officer. Mr. Nicolas Bazire, Chief Executive Officer, focus then a Director, he has been highest administrative of California in Los Angeles. Gérard Mestrallet is Chairman of the Board Arnault Group; Directors’ Managing Partner of E. court). Mr. Pepy has held a Mr. Suleiman is a Professor and Mr. Jean-Louis Chaussade exercises Dirk Beeuwsaert, Executive Vice-President background Gutzwiller & Cie, Banquiers number of positions, within of Political Science at the mandate of Company Chief Executive of GDF SUEZ, in charge of the Energy Europe since 1990. He has also government ministries as Princeton University (IBM Officer. The Board of Directors consists of & International Division; - Lorenz d’Este, served as advisor to the well as the SNCF. Since Chair). He is a member of the following 18 members: Gilles Benoist, Chief Executive Officer of was born in 1955 and is Executive Management of February 26, 2008, Mr. Pepy the Audit Committee of AXA Gérard Mestrallet, Chairman of the Board CNP Assurance; a Belgian national. After BNP Paribas since 1999, and has also served as Chairman Financial Inc, a member of Directors, Chairman and Chief Executive Valérie Bernis, Director, Communications studying at the University Director of Union Chimique and Chief Executive Officer of the Audit Committee of Officer of GDF SUEZ; and Investor Relations, GDF SUEZ; of Saint-Gall, Mr. d’Este Belge (UCB) since 2001. of SNCF. AXA Group and a member Jean-Louis Chaussade, Chief Executive Harold Boël, Acting Chairman of Sofina SA obtained a Master’s degree - GUILLAUME PEPY - EZRA SULEIMAN was of the Selection, Ethics, Officer of SUEZ ENVIRONNEMENT; and Henex SA; in economic and political was born in 1958 and is a born in 1941 and is a US Governance and Human Jean-François Cirelli, Vice-Chairman and Alain Chaigneau, Director of Strategy and science from the University French national. He studied national. He holds degrees Resources Committees of Deputy Chief Executive Officer, Sustainability, GDF SUEZ; of Innsbruck, Austria. Mr. at the Ecole Nationale from Harvard and Columbia AXA Group. GDF SUEZ; Amaury de Sèze, Chairman of the d’Este joined the Swiss bank d’Administration and is Universities. In 1973, he

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> PAGE 32 > PAGE 33 SUEZ ENVIRONNEMENT 2008

Management

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The Management Committee is the deliberative and decision-making body of SUEZ ENVIRONNEMENT. It meets every two weeks to review the Group’s key decisions and direction. It is composed of seven members:

Jean-Louis Chaussade (1) Chief Executive Officer, Christophe Cros (2) Executive Vice-President in charge of Waste Europe activities, Bernard GuiRkinger (3) Executive Vice-President in charge of Water Europe activities, Denys Neymon (7) Executive Vice-President in charge of Human Resources, Jean-Marc Boursier (6) Executive Vice-President, Chief Financial Officer, Marie-Ange Debon (4) Executive Vice-President, General Secretary, Frédérique Raoult (5) Executive Vice-President in charge of Communications.

The Executive Committee of SUEZ ENVIRONNEMENT meets six or seven times each year under the chairmanship of Jean-Louis Chaussade. It implements and reviews the Group’s policy. It is composed of members of the Management Committee, managers of the main Business Units and the heads of the different corporate departments of SUEZ ENVIRONNEMENT:

Bertrand Camus (10) United Water, Charles Chaumin (9) Asia, Thierry Mallet (8) Degrémont, Dominique Mangin d’Ouince (11) Central Europe, Mediterranean and Middle East, David Palmer Jones (13) SITA UK, Adriaan Visser (12) SITA News (Netherlands, Belgium, Germany), per-anders hjort Waste international, Diane D’Arras Technology and Research, Jacques Blein Investments, projects and risks, Michel Botrel Internal audit, Jean-Marie Gauvain Legal, Eric Ghebali International development, Isabelle Kocher Lyonnaise des Eaux, tony harding Water international, Dominique Pin Institutional relations, strategy and sustainable development, Henry Saint Bris Marketing.

> PAGE 34 > PAGE 35 SUEZ ENVIRONNEMENT 2008

Management

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> PAGE 34 > PAGE 35 SUEZ ENVIRONNEMENT 2008 being a responsible player

“the very structure of SUEZ ENVIRONNEMENT is one of its strengths”

How did your particularly in terms of What are SUEZ committee work on corporate governance and ENVIRONNEMENT’s internal control in external communication. strengths in this crisis? this first year of stock The Committee validated Its very structure is a exchange listing? the mapping of internal strength – its balanced The issue of internal control processes and reviewed the portfolio ensures its stability. and audit has been one main business units’ 2008 The Company has also been A strategy for the long term of the main priorities for balance sheets as well as the able to react quickly to the the Audit Committee. It main concerns/reports of the situation by adapting its has ensured that SUEZ internal and external auditors priorities. The savings plan SUEZ ENVIRONNEMENT’s ambition is to strengthen its position ezra suleiman, ENVIRONNEMENT’s regarding these balance launched in 2008 has been as a benchmark player in the areas of environmental protection Chairman of the Audit and Finance Committee internal control program sheets. Internal control and strengthened – investments and sustainable development. Its industrial plan reflects this desire conforms to the reference audit plans for 2009 were also have been temporarily for development in all its businesses by giving priority to durable framework of the AMF, the validated one by one. These reduced and the selection and profitable growth. French securities regulator, action plans’ progress is now criteria increased, in order and to the requirements subject to regular monitoring to safeguard financial of a listed company, by the Audit Committee. resources.

UEZ ENVIRONNEMENT’s strategy businesses are able to contribute directly favorable to the development of activities is based on three fundamental to the improvement of their customers’ in those countries. S principles: sustainable development, environmental performance, whether The company identifies and uses the energy the pursuit of global development which they are local authorities, industrial and material generation potential of value is based on strong local ties, and a customers or individuals. chains in support of that approach. It puts balanced industrial model coupled with the SUEZ ENVIRONNEMENT intends: research and technological know-how at the improvement of operating performance. – To support its customers in promoting center of that ambition. // Sustainable reconciliation a rational use of resources and in assisting SUEZ ENVIRONNEMENT continues to develop of economic and environmental them in limiting their environmental high-performance technical solutions performance. The development in impact and identifying alternative resources; with leading experts in order to: into account by adapting SUEZ ENVIRONNEMENT and improving the structure the demand for the supply and distribution – To offer optimized solutions in the field – Adapt to climate change, preserve natural its short-term priorities and favors strict financial of its financial debt, in of drinking water, wastewater services of energy consumption and, where resources, and protect the environment focus concentrating its efforts discipline and has particular thanks to the A3 and waste management and recovery applicable, solutions which combine and quality of life; Adapting on the pursuit of free cash strengthened it through rating of its long-term debt is linked to a structurally increasing trend, the protection of the environment with – Improve the quality of drinking water in response to flow growth and on boosting a temporary slowdown in which it recently obtained demographic expansion, urbanization the production of renewable energy; and services delivered to consumers; the crisis the selectivity of its development investing, from the Moody’s rating and regulatory requirements. – To continue its involvement in introducing – Extend its technological leadership to new investments. The group through maintaining agency. The increase in the price of raw materials better environmental management areas, particularly those related to waste SUEZ ENVIRONNEMENT has intends to prioritize a strong balance sheet has also had an impact on demand in governance in emerging countries in order treatment and recovery. taken deteriorating profitable and cash- (with a net debt/EBITDA the waste sector. SUEZ ENVIRONNEMENT’s to promote the emergence of conditions economic circumstances generative organic growth. ratio of less than three)

> PAGE 36 > PAGE 37 SUEZ ENVIRONNEMENT 2008 being a responsible player

“the very structure of SUEZ ENVIRONNEMENT is one of its strengths”

> PAGE 36 > PAGE 37 SUEZ ENVIRONNEMENT 2008 being a responsible player

... // Pursuing a global development The company’s strategy also positions it high priority to optimizing the profitability of plan which preserves the local ties firmly on the entire water and waste value its businesses, through ongoing performance of its businesses. chains, through encouraging maximum improvement plans. SUEZ ENVIRONNEMENT’s activities are integration between the water and waste Between 2008 and 2010, the company local by nature and the company’s aim is businesses in order to take advantage of the intends to continue its efforts via the therefore to be recognized as a local player potential for synergies: Compass program. By 2010, this program by its customers. Its long-term strategic – Joint research programs (odor treatment, expects to generate a cumulative gain, objectives reflect the processes which are energy recovery); realized at the gross operating income specific to each region in Europe and the – Implementation of shared technologies (or EBITDA) level compared to 2007, positions the company has established (composting segments, methanization, of €180 million, progressively distributed internationally. treatment and recovery of sludge, treatment over the three years of the plan. 35% of // A balanced industrial model of leachates at sewage plants); these gains will be generated by savings on and improvement of operating – Generation of commercial synergies, such procurement, while the other 65% is linked performance. One of SUEZ as a joint development department in to the improvement of business processes ENVIRONNEMENT’s main strengths lies France, or outside Europe, where some for 38%, to reduction in general expenses in its diverse and balanced exposure: subsidiaries assume the management of for 20% and to the improvement of heath short, medium or long-term contracts, both businesses; and safety at work indicators for 7%. local authorities and industrial customers, – Savings in general expenses generated by regulated or unregulated, mature countries combining corporate functions (finance, or emerging markets. SUEZ ENVIRONNEMENT strategy, human resources, IT, intends to allocate invested capital in a way communications, legal, development). which preserves the diversity and balance Moreover, the company also intends to of its business portfolio, depending on pursue the full use of operational synergies the expected profitability of and the risks with GDF SUEZ energy businesses. incurred by each activity. SUEZ ENVIRONNEMENT has always given

economic crisis. We need partners: the Edelway The company must give to work in a responsible and service offer (see pages its customers the means focus sustainable way for future 94-95). The economy must of facing up to the major Support generations and the planet. combine economic and challenges of the 21st the turnaround SUEZ ENVIRONNEMENT environmental performance. century. with new models has been active in business Green recovery plans and innovation since 2008 qualitative growth are now Environmental issues are a through the development more than ever levers for priority in emerging from the of a new model for its emerging from the crisis.

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Meeting the expectations 300,000 of all our shareholders private shareholders. Following its listing on the stock exchange, SUEZ ENVIRONNEMENT entered into a dialogue with its shareholders in order to meet their expectations and ensure their loyalty.

UEZ ENVIRONNEMENT has shown // A stable and diversified Parties involved “transparency is vital a strong will to form a close shareholder structure. Six major in the shareholder to Shareholders’ confidence” S relationship and communicate with shareholders signed a shareholder dialogue all of its shareholders and to enable them agreement which pools 48.04% of the share to keep themselves informed about the life capital at December 31, 2008 (see table). This Shareholder What have been your existed in the SUEZ Group, recommendations. The of the company and the development agreement brings together GDF SUEZ, which Relations in France Committee’s priorities and in the longer term, company’s Reference of its businesses. A letter to shareholders holds 35.41% and the five major shareholders Florent Gautron since the company’s share-based remuneration Document gives full details published three times a year, a shareholder’s (Groupe Bruxelles Lambert, Caisse de Dépôts [email protected] public offering? tools. It has therefore of the conditions regarding guide and a toll-free number were put et Consignations, Areva, CNP Assurances Toll-free N°: 0 800 207 207 The Committee, whose proposed to the Board that the Chief Executive Officer, in place as soon as SUEZ ENVIRONNEMENT and Sofina), which represent roughly 12.63% Calling from abroad: +33 1 45 30 86 79 members are Ezra Suleiman, several resolutions regarding who is the only corporate was listed on the stock exchange. of the share capital. Fax: +33 1 58 18 48 44 Amaury de Sèze and myself, this be put forward to executive officer. The The listing of SUEZ ENVIRONNEMENT, Should a member wish to dispose of their has worked to ensure that the next Shareholders’ elements relating to his formerly a branch of SUEZ, is the result shares, the shareholder pact, which has Shareholder Relations the Group conforms to the Meeting. The Committee appointment (compensation, of the distribution of shares in SUEZ a five-year term, grants a right of pre-emption in Belgium standards required of a will define the methods of objectives, severance lorenz d’este, ENVIRONNEMENT to SUEZ shareholders to the other major shareholders who are Natascha Massez listed company in terms of implementation of share- payment in case of Chairman of the Appointments within the framework of the merger signatories to the agreement, then to GDF [email protected] and Compensation Committee. transparency of its Board based remuneration. In dismissal, social and between SUEZ and Gaz De France. The SUEZ, and finally to SUEZ ENVIRONNEMENT, Tolll-free N°: 0 800 120 35 Members’ compensation, accordance with the code retirement benefits) have challenge therefore consists in informing which has the ability, if necessary, to buy incentives and evaluation. of good governance, the been considered by the these shareholders about SUEZ back its own shares. Financial communications The Committee ensures that Committee also examined Committee and approved by ENVIRONNEMENT, its businesses and Moreover, SUEZ ENVIRONNEMENT carried Eléonore de Larboust the compensation of the the independence of the the Board. These its growth factors. out a shareholder survey at the end [email protected] members of the Executive directors. commitments will be Today, SUEZ ENVIRONNEMENT has around of 2008. Based on this survey, the 20 main N°: +33 1 58 18 40 95 Board is coherent and in line How can transparency submitted to the next 300,000 shareholders and is constantly institutional shareholders outside with both market standards be improved? General Shareholders’ welcoming new members into its the agreement represent around 24% and objectives fixed by the Transparency is vital to Meeting in accordance with Shareholders Club. of the share capital. Group. The Committee also shareholders’ confidence. the provisions of the wanted to go beyond this, The Board indicated that it regulated agreements. and to create employee would adhere to last shareholders, as previously October’s AFEP-MEDEF SUEZ ENVIRONNEMENT 51.69% 35.41% shareholder structure at December 31, 2008

GDF SUEZ (35.41%) Sofina (0.84%) As soon as the shares were organized regularly in listed, a financial the main financial centers Groupe Bruxelles Lambert Treasury shares (0.27%) (7.15%) focus communications service in Europe and the United Caisse des dépôts Free float and employee A financial was set up to inform States. These enable et consignations (1.96%) shareholders (51.69%) communication institutional investors and investors to get to know Areva (1.41%) service dedicated analysts about SUEZ SUEZ ENVIRONNEMENT 7.15% to investors ENVIRONNEMENT’s strategy and its management team CNP Assurances (1.26%) and results. Meetings are better.

> PAGE 40 > PAGE 41 SUEZ ENVIRONNEMENT 2008 being a responsible player

> PAGE 40 > PAGE 41 SUEZ ENVIRONNEMENT 2008 being a responsible player 15 days’ absence. An average 15 days’ absence per employee compared with 17 in 2008.

hen it was founded in 2003, evaluation of the SUEZ ENVIRONNEMENT SUEZ ENVIRONNEMENT has endowed itself SUEZ ENVIRONNEMENT Serious Accidents and Investigation with significant communication measures W committed to an ambitious Commission. Each enquiry must be which aim to put safety at the center of health and safety policy. The size of the concluded, as far as possible, with an effort the daily routine of all of its employees. company, the diversity of its activities and to benefit the group. Practically, this means Thus it has become standard at each site its international presence are all factors that the report writer must evaluate to use a notice board devoted to safety that which have enabled the company to acquire the relevance of drawing up one or more is updated daily with key information such significant experience in the safety field. new rules based on each incident applicable as the number of days which have passed The company has thus committed to to the group as a whole. without an accident. a dual approach: endow the safety policy At the same time, SUEZ ENVIRONNEMENT Today the safety culture of SUEZ with significant rules and means, is implementing a policy of making ENVIRONNEMENT is shared by all its and communicate on this crucial topic. the installations it manages compliant employees whether they work in China, // Internal rules accompanied and updating their technology. It is working Indonesia, Morocco or France. Accidents by material means. Having rules towards forming an extended network have been reduced by two-thirds in seven and complying with them is one of the of safety and insurance experts. The years and the company is recognized for foundations of the safety policy. company is also developing specific safety its commitment in this area. The spirit SUEZ ENVIRONNEMENT imposes indicators with a narrow sampling which of respect for the safety of its employees specifications on its suppliers which go enable optimal responsiveness and quality reigns at every level: evaluation of well beyond current standards. The safety reporting. managers, safety instructions, making rules specific to SUEZ ENVIRONNEMENT // A safety culture. Beyond rules and installations compliant. This know-how are improved according to feedback from means, safety is also a matter of culture. represents a core capital for the company commitment experience. All accidents are the subject It must be on everyone’s mind at all times, and singles it out in its sector of activity. of an in-depth investigation conducted at in order to avoid mistakes due to inattention and quality all levels under the supervision and and to anticipate the right reactions.

Lyonnaise des Eaux in 2008, 10 “LMSV”s per year, lasting in order to target actions Health, safety the line management safety 1-2 hours. This is an in a better way by promoting focus visit is now a fundamental indicator of the managers’ employee participation and well-being at work The Line principle of SUEZ commitment and their and buy-in to the entity’s Management Safety ENVIRONNEMENT’s health exemplary attitude. efforts. Today, standardizing Visit (LMSV) and safety policy. It is also an opportunity this approach represents SUEZ ENVIRONNEMENT is committed to health and safety at Depending on their position for exchanging information an essential challenge for work within the framework of its sustainable development policy. Launched as a pilot at Lydec in the company, each with colleagues on risks, consolidating safety culture In order to meet its targets, the company implements an internal from 2005 onwards and operating manager must working conditions and at SUEZ ENVIRONNEMENT. health and safety policy which is both proactive and innovative. extended to SITA France and make between two and difficulties on the ground

> PAGE 42 > PAGE 43 SUEZ ENVIRONNEMENT 2008 being a responsible player 15 days’ absence. An average 15 days’ absence per employee compared with 17 in 2008.

> PAGE 42 > PAGE 43 SUEZ ENVIRONNEMENT 2008 being a responsible player

A Human Resource 7 ,000 new employees policy for everyone SUEZ ENVIRONNEMENT hired over 7,000 new employees in 2008. SUEZ ENVIRONNEMENT had 65,400 employees at December 31, 2008. SUEZ ENVIRONNEMENT’s Human Resources policy, which is fully integrated into the company’s strategy, provides efficient human resources tools to the Human Resources departments of the operating subsidiaries.

UEZ ENVIRONNEMENT defines itself developed with GDF SUEZ have been changes in the market and to adapt its // Dynamic management of career particular, the proportion of women and These undertakings are based on two as a different company which puts integrated into a management process businesses, the training policy of paths and talents. Managing careers disabled people in the workforce. This year, principles: a desire to improve awareness of S its businesses and know-how at which makes behavioral ethics a SUEZ ENVIRONNEMENT has clear aims to today to adapt to employees’ expectations the redesigning of the reporting system environmental businesses and to strengthen the service of communities and intends fundamental part of how the company optimize the employability of its employees: and to tomorrow’s changes is an essential and the impact of changes in consolidation academic support. Every year, SUEZ to prove that it is possible to combine is managed. The compensation policy is – Aim for heightened performance, while issue for SUEZ ENVIRONNEMENT. The tools explain the slippage in certain indicators. ENVIRONNEMENT and its companies suggest economic performance, environmental based on three ethical principles: promoting acquaintance with the strategy made available to the operating subsidiaries For SUEZ ENVIRONNEMENT, promoting case studies to support the courses taught performance and social performance on – Compensation is global: it includes all and a better understanding of performance cover the entire range of long-term career diversity naturally involves a policy of equal in many programs (AgroParisTech, Centrale a daily basis. This strong commitment the elements of the package, whether levers, management. The orientation process, opportunity in hiring but it also involves Paris and the Ecole Nationale des Ponts et can be found in the group’s sustainable or not they are monetary, direct or indirect, – Enable everyone to express themselves the annual performance review, the ensuring that throughout the entire career Chaussées, etc.). Many employees take part development policy which aims to make immediate or deferred (salaries, social through collaborative tools so that each development meeting, the “people review” path each employee worldwide is treated in conferences in university programs. every employee an ambassador for security, pensions and company savings employee is able to share ideas and best cycles and succession plans are all according to the same principles. In order to SUEZ ENVIRONNEMENT supports students sustainable development. Dedicated plans), practices, essential tools and “passage points” that contribute to the local development of its and offers scholarships at Sciences Po Paris to promoting the professional fulfillment – Compensation is competitive: in every – Be a partner for change, enable employees to develop alongside foreign operations, SUEZ ENVIRONNEMENT and to students at Paris Tech (in partnership of its employees, SUEZ ENVIRONNEMENT country where the Group does business, – Improve teamwork and the way the the company and its businesses. promotes local recruitment. with Tongji University in Shanghai). Finally, supports them via an ambitious training, our compensation levels are among market networks function in order to enable a // Promoting diversity. SUEZ // University partnerships. In order SUEZ ENVIRONNEMENT recently helped professionalization and know-how benchmarks, better transfer of knowledge and know-how. ENVIRONNEMENT is proud to count over to support its proactive training and to create a chair of business at the École transfer policy and a job mobility policy. – Compensation is equitable, as it takes In 2008, 57% of SUEZ ENVIRONNEMENT 70 nationalities among its employees. recruitment policy, SUEZ ENVIRONNEMENT du Génie de l’Eau et de l’Environnement Moreover, this human resources policy both individual and collective performance employees took part in training over To make progress on diversity issues, and its subsidiaries have formed de Strasbourg (Strasbourg Water and is strongly committed to promoting diversity. into account. an average period of three days. The main SUEZ ENVIRONNEMENT has committed to partnerships with schools of engineering, Environmental Engineering School) and is // Ethics. Company values and respecting // Skills development and training. themes addressed were safety and technical a sustainable development policy through universities and research institutes in every sponsoring the Procedures and Environment charters and social commitments In order to monitor global changes and know-how. quantitative indicators that measure, in country where the company is present. option at the École Centrale Paris.

Environmental Engineering SUEZ ENVIRONNEMENT School (ENGEES) with will contribute to lectures focus the creation of a chair of by providing case studies, Water and business in 2009. This chair, making a contribution waste project named water and waste of €100,000 per annum management project management, has to the school budget and chair at ENGEES a strong educational aim: offering internships to young to give future engineers graduates. SUEZ ENVIRONNEMENT the theoretical and practical strengthened its ties with means to manage a complex the Strasbourg Water and project in these sectors.

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> PAGE 44 > PAGE 45 SUEZ ENVIRONNEMENT 2008 being a responsible player + 17.26% Increase in AGBAR’s customer satisfaction rate registered across all of its contracts in Spain between 2005 and 2008.

improvement are made regularly, based In the United States, United Water on what has worked successfully in one or another of SUEZ ENVIRONNEMENT’s returns the calls of every customer that subsidiaries. // Continually improving customer contacts its Customer Service Center, satisfaction. Today, throughout all of to gather feedback on their experience the group’s subsidiaries, customer services perform very varied assignments, ranging and improve the service provided. from managing customer relationships to debt recovery, via contract and invoicing Customer satisfaction management. place in order to increase customer (DORE) has perfected a formal method Customer satisfaction surveys are satisfaction and loyalty and improve the for carrying out customer satisfaction and services an essential tool in the long-term survival company’s brand image; surveys. This method is the result of an activity. They enable the following – Steering the investment (CAPEX) plan; of a study carried out in 18 subsidiaries, objectives to be met: – Evaluating actions which are already in collaboration with a specialist In public water and waste services, satisfying customers – Optimizing customer policy by identifying in place. research agency. It has been delivered is a sanitary, environmental and economic imperative. For SUEZ the strengths and weaknesses of Considering the crucial challenge in the form of a teaching kit which provides ENVIRONNEMENT, there are two aspects to the customer relationship: the offering and by detecting the levers represented by customer surveys, SUEZ a complete approach for setting up contracting with the local authority or company and, on their behalf, for improvement; ENVIRONNEMENT’s Department of customer satisfaction surveys, from defining with those who use the public services on a daily basis. – Determining the action plans to put in Operations, Research and the Environment objectives through to the action plan.

n order to succeed in all its contracts, // Ensuring customer satisfaction SUEZ ENVIRONNEMENT has provided and anticipating needs. The users I itself with the ability to manage in an of services expect the operator to provide optimal manner a whole series of complex clear and easily understandable invoices new online information information about the the site enables them relationships between the parties involved as well as perfect service quality. It is service enables the 194,000 sequence of the collections to fully understand correct in the contracts: necessary to evaluate service levels and focus residents involved to know underway. A year after sorting procedures (87% – the customer with whom the contract customer satisfaction regularly in order An Internet site everything about waste the site’s launch, a survey of those questioned) and has been signed (i.e. the local authority to make sure that the service offering dedicated to waste collection in their showed that among that it “makes them want” at our operating plants), corresponds to customer demand, especially collection municipalities and to know residents familiar with the to sort their rubbish (88%). – industrial customers, regarding the quality of service performed, the collection days site, 96% say it is updated (*): CSA Survey – – end customers, whether in the water or waste sectors. In Valenciennes, SITA France and times depending on regularly; 95% consider it Study n°0800596 – June 2008 – regulatory bodies, Today, SUEZ ENVIRONNEMENT’s experience set up the first nationwide the types of waste, and helpful; 94% thorough, – all of our stakeholders (see Part 4: enables its subsidiaries to systematically website dedicated to waste so on. “Information flashes” and 85% convenient. They Involving stakeholders in our development). anticipate user requirements. Proposals for collection. Since 2008, this broadcast essential are also of the view that

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> PAGE 46 > PAGE 47 SUEZ ENVIRONNEMENT 2008 being a responsible player

A responsible 80% of the containers used for waste collection procurement policy in Germany are recovered following melting and used as raw material by the supplier of SUEZ ENVIRONNEMENT. In 2002, SUEZ ENVIRONNEMENT created a procurement department responsible for selecting suppliers, optimizing supplies for all the subsidiaries and ensuring compliance with quality and profitability criteria.

UEZ ENVIRONNEMENT’s responsible which have the dual benefit of a smaller “sustainable development” clause hydraulic arms and lubricants. All global procurement policy is based on environmental impact and a cost lower A contracts include sustainable development S an endeavor to reduce both costs than traditional meters made of brass, has been added to the text of SITA France’s clauses. These clauses represent and the environmental impact of a material whose price has soared in recent environmental and social obligations the company’s activities. Responsible years. The same goes for many other framework agreements. with which our suppliers and their products procurement can indeed markedly materials or products which can considerably must absolutely comply. improve environmental performance improve the environmental and economic – SITA European Fleet Organization (SEFO) by reducing the greenhouse gas emissions performance of the company. tools to continually improve purchasing, fleet buyers and managers for sharing brings together vehicle fleet managers. linked to the company’s activities. To meet this objective, SUEZ ENVIRONNEMENT within the framework of its first sustainable contracts and making vehicles and The objective is to have a common approach Lyonnaise des Eaux has turned to buying set up a procurement department in 2006 development policy program. equipment available to the subsidiaries, to the truck pool at the European level. and using composite water meters, responsible for designing high-performance // Implementing high-performance – The Social and Environmental – SEPO GREEN brings together procurement tools. The responsible procurement Responsibility procedure for risk managers and leading buyers at the policy has been endowed with a veritable management applied to SUEZ European level on the issue of sustainable “arsenal” of tools designed at Group level ENVIRONNEMENT’s top 100 suppliers. procurement. and by the various subsidiaries. These // Pan-European coordination These committees provide important include: for the waste businesses. economies of scale and systematically – The Ethical Procurement Charter (GDF The various European waste business include a “sustainable development” SUEZ), subsidiaries fully coordinate their clause in all the agreements they make. – The Sustainable Procurement Policy procurement via three committees: (Wastewater Sector), – SITA European Procurement Organization – The Lyonnaise des Eaux Guide to (SEPO) brings together procurement Sustainable Procurement (Water Sector), managers. Many contracts are the result – A Questionnaire for evaluating suppliers, of negotiations handled by SEPO: frames, – SEPO ‘rtal: a common portal for all BOMs, bin-lifters, tires, plastic containers,

subsidiaries from one – Fuel consumption tires by Michelin. The result supplier with full reductions (a correctly- of this partnership has focus outsourcing of the tire pool. inflated tire is more been a 50% reduction in The management Thanks to the agreement fuel-efficient) breakdown call-outs of tires in concluded with Michelin, – Checking tires and treads, for burst tires and in the the waste business SITA no longer buys tires but groove depth and the state number of vehicles out of a service for the regular of the side walls service. A Europe-wide master inspection of the entire tire – Adjusting pressure and contract has enabled us to pool including: twinning checks source tires for all European – Equipment – Regrooving and retreading waste management recommendations – The recovery of used

> PAGE 48 > PAGE 49 SUEZ ENVIRONNEMENT 2008 being a responsible player

> PAGE 48 > PAGE 49 SUEZ ENVIRONNEMENT 2008 being a responsible player 880 million people in the world are deprived of access to drinking water (source: Joint Monitoring Program).

15 years, SUEZ ENVIRONNEMENT has In 2008, SUEZ ENVIRONNEMENT was brought drinking water to over 11 million people and connected 5.3 million people awarded the Frost & Sullivan “Best-in- to a wastewater services network. SUEZ ENVIRONNEMENT shares this success class Water and Waste Services in Developing Ethics with the local authorities which have put Economies” prize for its actions promoting their trust in the company. Although this performance may seem access to water in developing countries. modest when we know that 880 million people in the world are still deprived and dialogue of access to drinking water (source: Joint Monitoring Program), this contribution is significant in relation to the size of the // The 4P model. SUEZ ENVIRONNEMENT Partnership”, with a fourth P for company. has worked out new models of partnership. “Participation”. The purpose of this model In towns where SUEZ ENVIRONNEMENT In particular, the company has created a is to forge an institutional process of conducts, or has conducted business, model for medium-sized towns and cities in consultation and participation, from the RFP the annual growth in service cover has emerging countries, especially in Africa, stage forward, among all the local interested Promoting the right generally been higher than the average where no solutions have been forthcoming parties. SUEZ ENVIRONNEMENT is bringing increase in urban cover in the country. due to deficient political or governmental our vast experience to bear on developing to water and sanitation SUEZ ENVIRONNEMENT also makes structures, insufficient planning, unreliable the model. It will be put into practice efforts to promote access to water and funding and so on. To meet the needs of sometime during 2009. wastewater services through its dedicated such communities SUEZ ENVIRONNEMENT SUEZ ENVIRONNEMENT is the steward of know-how that has been foundation: “SUEZ ENVIRONNEMENT - decided to create the 4P model agreement. developed and added to for over one hundred years. The Company is Water for everyone” (see page 54). Three of the Ps stand for “Public-Private an advocate for universal access to potable water and has undertaken to put its skills to work in the public interest by means of an innovative operating agreement we call the “4P model“.

eople’s access to water and and obligations of that authority, and wastewater services is a great finally, an operator must be put in charge Eaux signs conventions open an over-indebtedness P concern to SUEZ ENVIRONNEMENT. of the operational implementation within the framework of the file, and so on. On site in As private operator of public utilities, of the corresponding services. In developing focus Housing solidarity fund (FSL) the 120 agencies dotted the Group is one of the innovators of countries, SUEZ ENVIRONNEMENT’s In France, a in order to help people around France, the Lyonnaise public policy in this field. contribution to the right of access program known as in need and offer them an des Eaux “Water Solidarity” SUEZ ENVIRONNEMENT supports the to water can be evaluated through the “Water Solidarity” appropriate solution by agents’ sole assignment universal right of access to water. number of people who have gained writing off recovery costs, is to continually monitor Beyond recognizing this right, the public access to water and wastewater services In France, in every extending payment terms, the social situation of authority responsible for enforcing it in communities where the company department where it is providing material people in need and to look should be identified, along with the powers conducts its business. During the past implanted, Lyonnaise des assistance, helping people for customized solutions.

> PAGE 50 > PAGE 51 SUEZ ENVIRONNEMENT 2008 being a responsible player 880 million people in the world are deprived of access to drinking water (source: Joint Monitoring Program).

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“SUEZ ENVIRONNEMENT’s thinking in terms of preventing corrup- Making ethics an axis tion is very advanced compared to the thinking of other companies with whom Transparency International France has entered into partnerships.” of our performance Transparency International France report dated June 26th, 2008.

SUEZ ENVIRONNEMENT has made ethics an essential focus area for improving its global performance. Ethics are essential in contracts in which the company plays a role. They are the basis of any successful collaboration with the group’s suppliers and customers alike.

ifferent forms of corruption have // A single ethics program for all – The Commercial Relationships Guide, // Cooperation with Transparency the ethics rules in force within the group a damaging effect on a company’s our businesses and departments. – The Environmental Charter, International. According to the terms and employee buy-in to these, D economic health and image. The company adheres to and plays an active – The code of conduct for Group finance of a convention signed in December 2006, the inclusion of clauses relating to Ethics Corruption undermines a company’s part in the “Ethics & Compliance” program professionals, SUEZ ENVIRONNEMENT asked Transparency and Sustainable Development in requests competitiveness in relation to its rivals, put in place by GDF SUEZ. This program was – Procurement ethics, InternationaI France, the French branch for tender and in supply and subcontracting and results in a loss of confidence. designed with the aim of promoting a group – Rules of conduct in handling confidential of the Transparency International (TI) contracts, training in ethics and the rules Criminal behaviors, over time, slow or even culture which imposes responsible behavior and privileged information, association, for support in evaluating the of competition as well as the strict stop the implementation of a healthy on every employee, in accordance with – An ethics code for relationships with ethics procedures it applies in the areas supervision of relationships with commercial governance system and destroy the applicable ethical values and regulations. suppliers. of commercial integrity and the fight agents. Measures will be progressively credibility of efforts in this direction. The “Ethics & Compliance” program is based The program depends on a network against corruption. This approach resulted put in place in the various group SUEZ ENVIRONNEMENT condemns on several benchmark documents: of compliance officers who see that it is in a series of meetings which took place companies in order to implement these such behaviors and fights them through – The Good Behavior Guide – Ethics of adopted and carried out. between March 2007 and 2008 at Lyonnaise recommendations. a substantial ethics program. information management, These rules are applicable to all of the des Eaux, SITA France, United Water, Lydec, group’s employees and are available on Palyja, and SITA UK. SUEZ ENVIRONNEMENT’s intranet as well TI France then carried out a general analysis as on the GDF SUEZ website. of SUEZ ENVIRONNEMENT’s situation They have been drawn up taking particular with respect to preventing corruption account of standards in the field of ethics before making a certain number of “particularly close attention and professional ethics arising from recommendations. These recommendations to excellence and innovation” national and international events. address, in particular, the dissemination of

What is your into practice, and everything procedures handed down vision of SUEZ seems to fit. In 2008, the from the SUEZ group, a ENVIRONNEMENT’s committee also focused network of ethics specialists sustainable on the group’s health who are essential to development policy? and safety policy, a major supervising training and SUEZ ENVIRONNEMENT is internal initiative that has education actions, and closely tied to sustainable yielded considerable results. instruments for reporting development, down to each In 2009, the committee or ethical alerts. The company is convinced and financial statements. of its business lines. will work on continuing all The committee reviewed that increased transparency First projects: the scientific This requires particularly the actions it has launched. the actions undertaken focus will improve the dialogue analysis of various public guillaume pepy, close attention to in 2008, and its findings Contract with all its stakeholders. and private operators’ Chairman of the Ethics excellence and innovation, What instruments are were up to standard. transparency SUEZ ENVIRONNEMENT has transparency practices, and Sustainable Development and the committee I chair used to implement the In 2009, we will tackle the therefore begun working along with the evaluation Committee is especially aware of this. ethics policy? issue of reinforcing training SUEZ ENVIRONNEMENT with the University of of the legal implications We have reviewed the main There are three fundamental efforts and, more broadly, is committed to greater Dundee in Scotland, which of wider public access to sustainable development aspects to SUEZ work to consolidate these transparency in its water, specializes in business law, information. objectives the group has set ENVIRONNEMENT’s ethics three pillars. wastewater treatment in order to improve the and the resources it has put policy: a charter and and waste contracts. transparency of contracts

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> PAGE 52 > PAGE 53 SUEZ ENVIRONNEMENT 2008 being a responsible player 3 million euros per year: budget of the SUEZ ENVIRONNEMENT – Water for All Foundation. Investing in communities

Geographical, economic and social conditions in many countries do not allow for the organization of public services according to conventional nder the auspices of the Institut de A foundation is a non-profit company founded management methods. SUEZ ENVIRONNEMENT and its employees have been France, the SUEZ ENVIRONNEMENT committed for a long time now. U – Water for all Foundation lends by one or several donors in order to its support to actions carried out to promote sustainable development in two carry out works in the public interest. complementary focus areas: – Promoting community support, whether it originates in France or abroad, which promotes access to water, wastewater treatment and hygiene for people in to over 20,000 residents in the areas the Foundation contributes financial support developing countries, particularly those in surrounding the town. This sizeable project and makes technical assistance available an urban environment, allows for the drilling of 30 community bore on a one-off basis. This technical assistance – Promoting and strengthening knowledge holes and building 60 latrine stations involves SUEZ ENVIRONNEMENT skills like and know-how in this sector. in schools and public places. In addition contractual relationships between // The donation of skills. to financial support, SUEZ ENVIRONNEMENT committees and the public water service. Skills donation means making the skills is making its technical skills in the areas – The creation of the “ParisTech-SUEZ of company employees available this may be of water treatment and infrastructure ENVIRONNEMENT Water for All” chair of in the form of supplying services, lending management available, both at the technical business has led to the introduction, within workers, support in getting a project off and administrative level. Paris Tech, of the “OPT Water for All” the ground or short or long-term technical – Support to the district committees International Executive Master’s program. support. responsible for distributing water and This course is financed by the SUEZ Here are three examples of the involvement providing wastewater services in Port-au- ENVIRONNEMENT – Water for All Foundation of the SUEZ ENVIRONNEMENT – Water for All Prince (Haiti). and is open to future water and wastewater Foundation which promote access to water: In the context of the “Fédedlo” project led services managers. The 12-month program – Action led by the French Red Cross in the by the Research and Technology Exchange should help build managerial skills in order area surrounding Moundou (Chad 2007 Group (GRET) which has enabled the setting to improve these essential services in to 2010): the project aims to grant access to up of over 50 delegate district committees developing countries. drinking water and wastewater services for public water drinking services,

which brings together SUEZ ENVIRONNEMENT – from the association, professional volunteers Water for all Foundation, in collaboration with focus in the company. Founded Aquassistance carried SUEZ ENVIRONNEMENT’s Aquassistance: in 1994, Aquassistance out 68 assignments Chinese subsidiary, employee intervenes in partnership in 22 countries in 2008. Sino-French Water, set up commitment with associations which Among the most memorable four mobile water have a local presence in projects: two emergency treatment plants in Aquassistance is an order to bring know-how assignments to supply water the Chinese province organization for into the environment, to disaster victims following of Sichuan for residents humanitarian and water and waste sectors. natural disasters. In May affected by the 2008 emergency intervention Financed mostly by the and June 2008, a team earthquake.

> PAGE 54 > PAGE 55 SUEZ ENVIRONNEMENT 2008 being a responsible player 3 million euros per year: budget of the SUEZ ENVIRONNEMENT – Water for All Foundation. Investing in communities

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“Between free water and speculative drift, 80 SUEZ ENVIRONNEMENT must be a player of greater transparency NGOs and stakeholders, have been in the water market. Would SUEZ ENVIRONNEMENT invited to dialogue with the Executive agree to communicate on the profits generated?” Management of SUEZ ENVIRONNEMENT Question asked during a stakeholder session. during “stakeholder sessions”.

and prospects is divided into two committees: ostentatious way, in the last two World SUEZ ENVIRONNEMENT might improve. – The Business and Development Water Forums in Mexico and Istanbul. The company was questioned on, Committee, the majority of whose Another decisive contribution: a reflection in particular: governance at the local level, representatives come from developing on the necessary development of business universal access to water, corruption countries (India, Brazil, Benin, Morocco, etc.) models. and monopoly situations, transparency. and are able to express their countries’ // Stakeholder consultation cycles. In January 2008 and 2009, meetings expectations and difficulties, In March and April 2007, in Paris and featuring feedback from the first sessions – The Scientific and Technical committee, New York, stakeholder sessions, under were held in Paris and New York. These which consists mostly of scientists from the auspices of the 21 Committee, brought meetings, which brought together the same complementary fields (agronomy, together university staff, elected attendees, gave SUEZ ENVIRONNEMENT hydrology, epidemiology, etc.). representatives, NGO representatives, the opportunity to answer questions raised SUEZ ENVIRONNEMENT presents its research firms and international institutions during the first sessions and to present positions and action plans on topics as for development, with representatives the practical solutions that the company diverse as adapting commercial models of the Executive Management of SUEZ intended to apply. A debate then followed to the situation of developing countries, ENVIRONNEMENT and its subsidiaries. on each of the points raised. taking part in certain major international These meetings enabled very different These consultation cycles represent an Introducing events, partnerships and the choice visions of public service and the private important improvement lever for the group, of themes for Research & Development sector to be exchanged. Eighty which has created a department for social consultation processes programs. The committee members stakeholders were brought together engineering that has launched a number debate freely before making their around the issue of a private operators’ of practical projects (see box). SUEZ ENVIRONNEMENT is committed to public service activities recommendations. These represent a responsibility for access to water and valuable aid for SUEZ ENVIRONNEMENT. transparency and the balance of power which involve constant responsibility and has made dialogue They have, in particular, led the company in water service contracts. This first cycle a fundamental part of its development both at the local and to play a very active part, and in a non- enabled identifying points upon which institutional level. This dialogue is formalized within the framework of the Foresight Advisory Council which was created 10 years ago as well as the Stakeholder Sessions.

n 2004, SUEZ ENVIRONNEMENT decided // The Foresight Advisory operating tool aimed of stakeholders in relation of stakeholders in relation to equip itself with a service for Council. The FAC is a permanent at enabling subsidiary to themes to be discussed to problems, I consultation of and dialogue with civil consultation body which brings together, focus managers to initiate as a priority: 5. Drawing up an action society, setting up the Foresight Advisory twice a year, 25 members originating Training for a process of analyzing 1. Listing and describing plan for implementing Council (FAC), a permanent committee of from every continent and from dialogue with the positions of stakeholders the stakeholders, dialogue, independent experts. This process was varied backgrounds: university staff, stakeholders and a dialogue approach. 2. Analyzing the context 6. Ensuring follow-up strengthened in 2007 with the launch of a association representatives, This method and external perceptions, and reporting. formal process for stakeholder conferences international civil servants and former In 2008, the department is implemented in six 3. Identifying and with a wider group of representatives government members. of social engineering stages which result in prioritizing problems, of civil society: the Stakeholder Sessions. This veritable council for future direction developed a simple the drawing up of a map 4. Drawing up a map

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> PAGE 56 > PAGE 57 taking action every day taking action every day means making sure that the daily exercise of SUEZ ENVIRONNEMENT’s business makes a positive contribution to the communities and territories in which the company and its subsidiaries are involved. taking action every day taking action every day means making sure that the daily exercise of SUEZ ENVIRONNEMENT’s business makes a positive contribution to the communities and territories in which the company and its subsidiaries are involved. SUEZ ENVIRONNEMENT 2008 taking action every day 46 % of the French cite water scarcity and water pollution as being their main environmental concern (TNS SOFRES survey, September 2006).

protecting responses are complementary and can be Degrémont has been present on this market adapted to suit different contexts: – Tracking leaks in the network allows for 40 years now, and has built more considerable volumes of water to be saved and therefore helps optimize water usage than 250 desalination plants worldwide. water from the resource. The various techniques used are based on the use of ultrasound, helium gas, and even constant leak-logging, supplying water of good enough quality for groundwater suffers as a result of over- with acoustic detection of leaks and GSM urban, agricultural and industrial purposes. exploitation. To support aquifer recharge, alerts. These measures allow the technical Such a procedure reduces the amount an injection of good quality water is carried resources yield of networks to be increased. of water directly drawn from the resource, out via trenches or boreholes. This can be Nove Acque, which runs water and preserving this for human consumption. done using natural resources (for example, wastewater services for the Arezzo region – Almost 40% of the world’s population lives a watercourse outside of a flood period) in Tuscany, Italy, won the Eco-Effective less than 100 km from the sea: desalination, or artificial resources (for example, treated Company award in 2008 for its water-loss which makes it possible to convert saltwater water from a wastewater treatment plant). reduction policy that saved 1.5 million m3 into high-quality freshwater, is a solution of This solution presents absolutely no health Water production and of water, or the yearly consumption of the future for those countries having cheap risk: the water reintroduced into the aquifer 30,000 people. energy resources or whose capacity to must meet criteria that are both precise distribution: irreproachable – The reuse of treated water is another finance such facilities is in place. With and regularly checked. The water is also ‘must’ solution of the future. In the world Degrémont, SUEZ ENVIRONNEMENT is the purified in the course of its descent through quality, a preserved resource today, of the 165 billion m3 of wastewater world leader in desalination via reverse the ground. that is collected and treated, only 2% is osmosis. reused. The development of procedures – Artificial groundwater recharge is a Although water is a renewable natural resource, using ultrafiltration membranes now allows solution for many regions where it is not present in sufficient quantity or quality everywhere. The challenge is to set up solutions for sustainable production and distribution of drinking water that are suited to each local context. largest in Europe, produces viruses). Desalination is pass. Brine (water with a 200,000 m3/day. It supplies carried out by reverse high salt concentration, focus drinking water to 20% osmosis – a system of generated by desalination) is roducing and distributing quality increased by global warming according to The biggest of the metropolitan area’s filtration through not discharged directly into drinking water while also protecting the Intergovernmental Panel on Climate European population, i.e. almost microporous polyamide the environment. It is diluted p the resource – this is the mission Change (IPCC, see p. 24-29). Guaranteeing desalination plant 600,000 inhabitants. membranes – which in water treated at a nearby fulfilled on a daily basis by SUEZ the water supply means providing Drawn 2.2 km from the eliminates 99.9% of salts. wastewater treatment plant ENVIRONNEMENT teams across the world. populations, wherever they are, with access Designed, constructed and coast, the water is first The water passes through so that it can be returned to // Guaranteeing access to water to an adequate water supply. operated by Degrémont and subjected to a series the minuscule (less than the sea with a level of and avoiding waste. Water is a SUEZ ENVIRONNEMENT has developed Aguas de Barcelona (both of treatments destined 1 mm in diameter) pores of salinity approaching that of renewable resource that is present in huge solutions that enable guaranteed access SUEZ ENVIRONNEMENT to eliminate the major these filters, under pressure the original ecosystem. quantities on our planet, but it is unequally to water, management of water stress subsidiaries), the Barcelona impurities (plankton, of 60 to 70 bars so as to distributed. In addition, this inequality is situations and avoidance of waste. These desalination plant, the colloids, bacteria and only let molecules of water

> PAGE 60 > PAGE 61 SUEZ ENVIRONNEMENT 2008 taking action every day 46 % of the French cite water scarcity and water pollution as being their main environmental concern (TNS SOFRES survey, September 2006).

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“The SUEZ ENVIRONNEMENT water business community puts its strengths and talents to work developing innovative solutions based on operational excellence 76 in the service of environmental performance.” MILLION people Bernard Guirkinger, Executive Vice-President in charge of Water are supplied with drinking water worldwide Europe activities. by suez environnement’s subsidiaries.

... // Producing drinking water of nevertheless be calcareous or smell water consumption. Ondeo IS offers on-site irreproachable quality. unpleasantly of chlorine, factors that can solutions that are both compact and Providing drinking water is not enough. pose problems for domestic or industrial economic, and which enable process water Its quality must also be guaranteed - use (scaling-up of machines, excessive of irreproachable quality to be produced in terms of both sanitary and organoleptic consumption of washing powder, etc.). at a controlled cost: (taste and smell) considerations: SUEZ ENVIRONNEMENT and its international – The O’Mobile® solution allows a high- – Drinking water is the most closely- center for research on water and the performance demineralization solution monitored food product in the world and environment (CIRSEE) offers water quality to be set up in record time, responding the water distributed must meet quality control services to local authorities seeking for example to the specific needs of requirements set by regulations. to improve the comfort of their consumers, manufacturers. This formula does not It must, for example, be free of any from decarbonation to monitoring require any special investment to be made. substance or organism whose presence of water’s taste and smell. – The Membrane Compact Unit (Unité could lead to a health risk for the // Producing process water at a Compacte Membranaire, or UCM®) consumers. To best ensure this level of controlled cost. Industrial entities are combines ultrafiltration with reverse quality, a preventative approach to risk major consumers of water. Water plays a osmosis in a single unit. Its compact size analysis is implemented within the role within many industrial procedures, means that it offers an economic way of framework of the ISO 22000 standard. and it must often meet the requirements treating water with a high clogging index. ISO 22000 is now accompanied by use of these processes (demineralized water, Such water (for example, surface canal of the HACCP (Hazard Analysis Critical for example). With Ondeo Industrial or river water) is usually neglected because Control Point) risk prevention tool. Solutions and Degrémont, an entity it is considered too difficult to treat. – Drinking water must taste pleasant specialized in the industrial water market, It can then be used in cooling circuits, in to the consumer. Even though water may SUEZ ENVIRONNEMENT directly addresses the production of steam, and as industrial be perfectly fit for consumption, it can manufacturers seeking to optimize their process water.

The factory, based in Tienen qualities coming from three in Belgium, needs large neighboring municipalities. focus quantities of ultrapure A robust system has A tailor-made water necessary for the therefore been set up The Fujairah factory (United Arab solution for manufacture of cells. in order to deal with Emirates) is the first to couple a Photovoltech It also has to treat effluent the significant quantities distillation unit with a reverse which is heavy in fluoride. of silica that are present osmosis unit to desalinate Photovoltech is a company Ondeo IS has developed in the water. The facility 170,500 m3 of seawater per day, that specializes in the a production facility for now operates 24/7. producing both drinking water production of photovoltaic ultrapure water that is able and irrigation water. cells and modules. to adapt to different water

> PAGE 62 > PAGE 63 SUEZ ENVIRONNEMENT 2008 taking action every day

Reinventing the water businesses 878,000 km of pipelines: this is the total length of the French drinking water The world is changing, and the SUEZ ENVIRONNEMENT water businesses distribution system (source: IFEN). are anticipating and evolving so as to offer innovative responses to the needs of managers in both public and private sectors. Control of costs, real-time monitoring of consumption, management of customer relations, environmental performance criteria – each of these themes calls for a response that is resolutely modern.

y integrating the major advances Since February 2009, Lyonnaise des Eaux SUEZ ENVIRONNEMENT produces 2.5 billion m3 water sets standards for quality monitoring, provided by new information and has been putting a new bill in place; evaluation and management that are stricter B communication technologies it is clearer and more informative. Available of water worldwide each year. than their predecessors. Lyonnaise des Eaux into its business, SUEZ ENVIRONNEMENT in paper or electronic format, it gives has developed Gen-Spot®, a rapid detection is reinventing the water business. precise information on water consumption procedure based on constant monitoring of // Better customer management and payment schedules, as well as itemized the quality of water, using molecular biology. and new services on offer. detail. It also offers information about the and renewal – particularly, with the aid of – ECAT software diagnoses the condition In Biarritz, the Aquaspot service provides SUEZ ENVIRONNEMENT produces more than regional operators in the water sector and cutting-edge technology: inside pipes, without any need for physical vacationers with information about the 2.5 billion m3 of water, worldwide. Today, the water consumption habits of the French. – The Geographic Information System (GIS) access. quality of the water by text message (SMS). with the arrival of new technology, customer // Conserving assets. stores the structural data of a network, – The PREVOIR and Wilco tools complete Safege has developed Qualicôte, management is undergoing major Water services assets are the fruit of sometimes linking it with operational this set of technology by enabling an operational system for forecasting, development. One such application is the significant investment. Drinking water information. This extremely powerful tool optimization of renewal planning. management and communication that smart water-meter reader, which authorizes distribution networks constitute an offers the user complete knowledge // Protecting the coastline. Seaside disseminates — for a given beach or section the automatic transmission of meter data. exceptional asset. For example, in France, of the underground assets. towns face greatly increased populations of coastline — complete information on Smart meter readers allow users to track the 878,000 km of pipelines carrying – The Piccolo Water Distribution Network over short periods of time, a fact which changes in maritime conditions and on the their consumption online, evaluate drinking water represent an asset worth Modeling Software was developed by obliges them to equip themselves with quality of bathing water, up to 48 hours communal consumption by sector (buildings, €85 billion (source: IFEN). Consultant Engineers at Safege, a specific facilities and resources (under the in advance. To complete its offer, in 2008 green spaces, etc.) and even to track leaks This asset must be preserved – as much SUEZ ENVIRONNEMENT subsidiary. It Bathing Water Directive). The increased Safege acquired the Actimar company, on the water network. In Paris, nearly 100% for the customers of today as for future simulates hydraulic flow from both a tourist activity makes management of a which specializes in flow modeling along of Left Bank customers were equipped generations. This preservation can only be quantitative and qualitative viewpoint. restricted area and a vulnerable natural the coastline. by Lyonnaise des Eaux (28,000 counters). achieved through effective maintenance This modeling tool optimizes the operation environment all the more sensitive. This is of distribution networks. why the new European directive on bathing

This service affects 2.7 the Rhone Saône area – million inhabitants of the one of the biggest in France. focus city. Among the many The manager of the center, Customer service: objectives of the contract, together with a call center an international improvement of customer agent, traveled there to train cooperation service is a very significant their Algiers-based one. To move the customer colleagues. This sharing of SUEZ ENVIRONNEMENT has relations center forward, a experience was a great been responsible for the cooperation assignment has success, and continues today management of public water been set up with the in the form of audiovisual and wastewater services for Lyonnaise des Eaux conferences. the city of Algiers since 2006. customer relations center for

> PAGE 64 > PAGE 65 SUEZ ENVIRONNEMENT 2008 taking action every day

> PAGE 64 > PAGE 65 SUEZ ENVIRONNEMENT 2008 taking action every day 1 ,535 wastewater treatment plants were managed by SUEZ ENVIRONNEMENT in 2008.

// Optimal wastewater treatment survey commissioned by the French Ministry In November 2008, SUEZ ENVIRONNEMENT technologies. of Agriculture). This increase is the cause launched its Edelway offer, within which The technology of ultrafiltration through of significant pollution brought about by solutions developed through wastewater membranes was originally developed for the running rainwater carrying pollutants. treatment occupy a significant place. desalination and production of drinking water, SUEZ ENVIRONNEMENT has already lined up To give one example, the Green Cubes and is now used for wastewater treatment. alongside its customers to deal with this solution allows not only the limitation This technology, often coupled with UV problem. In Barcelona, basins for the retention of greenhouse gas emissions related to disinfection, ensures wastewater treatment of storm run-off have been set in place wastewater treatment, but also the with maximum effectiveness while to store the polluted water collected and to transformation of a wastewater simultaneously achieving significant space avoid its direct discharge into the sea. treatment plant into an energy-producing savings. These new technologies also allow In France, the Toulouse-Blagnac airport has environmental platform (biomass, heat, wastewater – our priority the reuse of treated water to be envisaged signed a public-private partnership agreement hydraulic energy, etc.). The Aquaviva (see page 61). In Milan, Degrémont has built with Lyonnaise des Eaux to treat water running wastewater treatment plant, whose 2008 was designated by the United Nations as the International Year and operates the San Rocco wastewater on the tarmac. In France, Lyonnaise des Eaux construction by Degrémont is underway in treatment plant. This plant uses ultra-violet and SUEZ ENVIRONNEMENT have provided Cannes, will be carbon neutral – a first in of Sanitation. It is in effect a key issue in sustainable development policies treatment technology, a crucial additional SIAAP with their expertise in stormwater France. It will be operated by Lyonnaise for local authorities and industrials. Treating wastewater is a vital step in making the treated water harmless management, sustainable management of des Eaux for a period of 20 years. imperative for ensuring sanitary safety, protecting water resources, and and re-usable for raising food crops. In this buried infrastructures and business Another environmental step forward through – on a wider scale – protecting biodiversity and ecosystems. way a portion of Milan’s wastewater is computing, in order to define a high- wastewater treatment: the preservation recycled. In 2008 nearly 22,000 hectares performance and dynamic flux management of biodiversity. The discharge from were irrigated during the summer months. tool (MAGES, MODÈLE D’AIDE À LA GESTION the Grasse wastewater treatment plant, also // Collecting all wastewater. DES EFFLUENTS DU SIAAP). built by Degrémont, into the Siagne River, One sanitation issue is managing to treat all // Attaining environmental classified as a “sensitive environment”, UEZ ENVIRONNEMENT lies behind thresholds. This is a real challenge for wastewater, and continually improving the objectives. Recent technological is of such good quality that it can be reused major technological progress European local authorities and collection of water that is loaded with developments from Research & for watering plants. In this way, it ensures S in the field of wastewater treatment. manufacturers, given that the objectives pollutants issuing from human activity. Development at SUEZ ENVIRONNEMENT optimal protection of the biodiversity of this Today, wastewater treatment enables of the 1992 ERU directive have yet to be Waterproofed areas represented 4.75% of make it possible to add a new dimension ecosystem. ... the provision of alternative water resources met in some countries, including France. French territory in 2003 (source: Terruti to wastewater services. and the attainment of new environmental objectives such as the reduction of greenhouse gas emissions though biological (production of fertilizer) and energy (production of fuels) recovery of sewage Syndicates (2,300,000 system of more than five different types of water water resource from sludge. Conscious of key sanitation issues, inhabitants in total) includes 110 km, the Syndicates save with a view to its reuse the risk of salinization. the authorities have established increasingly focus a tertiary treatment plant for more than 34 million m3 for such diverse purposes The Syndicates have demanding sets of regulations such as United Water urban effluent in El Segundo of drinking water for the as the irrigation of green established partnerships the European directive that takes effect in recycles 34 million m3 (California) and a major region. spaces and other urban with the neighboring 2015 and that requires maintaining bodies of water per year distribution network in Los After secondary treatment uses, aquifer recharge and municipalities to deliver of water in good condition. This directive is Angeles County. With the at the Hyperion factory in industrial uses. Aquifer the treated water outside accompanied by a list of 39 categories of The wastewater reuse biggest treatment facility of the city of Los Angeles, a recharge prevents the of their own area. pollutants such as alachlor and naphthalene, program of the Central and this type in the United tertiary treatment of effluent intrusion of seawater, thus specifying the tolerated concentration West Basin Intercommunal States, and a distribution enables the production of protecting the drinking

> PAGE 66 > PAGE 67 SUEZ ENVIRONNEMENT 2008 taking action every day 1 ,535 wastewater treatment plants were managed by SUEZ ENVIRONNEMENT in 2008.

> PAGE 66 > PAGE 67 SUEZ ENVIRONNEMENT 2008 taking action every day 6% of THE wastewater treated by SUEZ ENVIRONNEMENT in 2008 was reused – compared with a 2% rate in the world as a whole.

The quality of the discharge from the wastewater treatment station in Grasse into the Siagne River is better than that required for sensitive zones.

... // Utilizing wastewater sludge. markets. Revegetation is one of the most requirements that call for an overhaul in the The management of wastewater sludge relevant options. For example, the use of treatment of industrial water. The solutions was for a long time a thorny one, particularly sludge has produced excellent results in proposed by Ondeo IS offer a limited- in view of the volumes produced and Tignes, a prominent ski resort in the Alps, investment response to these requirements: the treatment difficulty represented by this in terms of overcoming the problem of – Ecoflow® is a wastewater mutualization discharge. Degrémont develops innovations ski-run erosion. solution for industry. It optimizes the that have now enabled a satisfactory // Proposing competitive solutions operation of oversized facilities, and response. to manufacturers. In addition to the enables the supplementary treatment of Digestion and drying technologies have directive on the good ecological condition wastewater from other industries. been considerably improved, allowing of bodies of water, manufacturers have to The result: wastewater treated in the best the reduction of sludge produced and adapt their production facility to the specific conditions without investment, coupled with improvements to final quality. Sewage environmental regulations that directly accelerated depreciation of the facilities sludge now becomes either quality fertilizer, concern the treatment of their wastewater. for their owners. or fuel capable of producing renewable European directives REACH (Registration, – Biocontrol® is a new procedure which energy. Terralys, a SUEZ ENVIRONNEMENT Evaluation, Authorization and Restriction of allows a reduction of 50 to 80% in the subsidiary, specializes in the biological Chemicals) and IPPC (Integrated Pollution production of biological sludge, resulting recovery of sludge – opening up quality Prevention and Control) have set ecological in lower treatment costs.

defined reference standard Degrémont has prioritized plant’s nuisance factor. in order to minimize their compact construction, Lastly, the plant will be focus environmental impact. limiting environmental equipped with 140 m2 of ® an HQE Lyonnaise des Eaux and the impact beyond the photovoltaic sensors, as well wastewater Oasiis design offices are standards. The new plant as an underground treatment plant currently drawing up this must blend into the rainwater recovery facility in Digne (France) reference standard. This will environment – in this case, to be used for cleaning then be used by the a neighboring forest. equipment. The quality of The Haute Qualité certifying body Certivéa to Biological treatment of the water discharged from Environnementale (HQE®) validate the HQE® approach odors (using maritime the wastewater treatment approach requires that all of new wastewater pinewood bark) and the plant will be such that it is new constructions follow treatment plants. confinement of noisy fit for use by the local the guidelines specified in a In Digne-les-Bains (France), machines will reduce the authority for sprinkling.

> PAGE 68 > PAGE 69 SUEZ ENVIRONNEMENT 2008 taking action every day 6% of THE wastewater treated by SUEZ ENVIRONNEMENT in 2008 was reused – compared with a 2% rate in the world as a whole.

The quality of the discharge from the wastewater treatment station in Grasse into the Siagne River is better than that required for sensitive zones.

> PAGE 68 > PAGE 69 SUEZ ENVIRONNEMENT 2008 taking action every day 23 million tons of wastes were collected by SUEZ ENVIRONNEMENT in 2008.

Reinventing Despite the current price declines in raw guarantee compliance with environmental and health regulations. There has been materials and commodities, the increasing research aimed at developing new methods scarceness of natural resources suggests of collection: Hybrys in Lyon, silent collection with Silen’Ciom, or the collection the waste a structural trend towards higher prices. by horse cart in Beauvais.... In another example, SITA has been using a horse cart since 2005 to collect waste on the grounds of Drottingholm Palace, There are now five main categories of waste: – “Special” and Hazardous Industrial Waste the private residence of Sweden’s royal cycle – Biodegradable or compostable waste (HIW) that – unlike regular waste – can enter family, just outside of Stockholm. As often (garden waste, sludge from water into the hazardous waste category, as three times a week in the summer, purification, food discards, etc.) which can alongside toxic and radioactive waste; a crew collects and sorts clear glass, colored be recovered; - Complex waste (such as end-of-life glass, cans and batteries while taking care – Recyclable waste (construction materials, vehicles, waste electrical and electronic not to disturb the tranquility of the grounds, metals, plastics) that can be reused equipment, airplanes, and boats) that calls its hosts or its visitors. The public fell in love following appropriate treatment; for special treatment because it contains with this method of collection, which – Final waste “no longer likely to be treated both recyclable and final waste components. has heightened awareness of the need to Changing features under the current technical and economic The differences between these types of recycle. ... conditions” (decree no. 2002-540 of April waste are very important, since they of a changing business 18, 2002, France), requiring pretreatment underscore the necessity of setting up that makes it compatible with landfilling, distinct treatment channels and of having a after “inerting”; high-performance collection system to Driving the waste cycle forward means giving SUEZ ENVIRONNEMENT customers a choice of complementary treatment processes. At the heart of this effort is a three-fold benefit: environmental, sanitary and economic.

ecovery has taken us from waste the evolution of the frontier between waste a response to a desire to have transported almost by barge to a recovery removal to waste treatment. As a and non-waste. minimize the environmental 150,000 tons of waste by center 70 km away. R consequence, the boundary between – The level of environmental awareness. focus impact of waste waterway. Moreover, bottom Three boats make three waste and non-waste is shifting, with Sorting and recycling rates are increasing Conveying waste conveyance. The first barge ash produced at the Créteil round trips per week, the scope of waste getting narrower and in France and in Europe. while minimizing purchased is already incineration facility, carrying 260 tons per that of non-waste, broader. – The price of raw materials. The relevant impact working to 100% capacity. operated by Novergie journey. The result: The waste treatment business is undergoing issues are the evolution of plastic recovery, SIT’Alternatif plans to invest (45,000 tons per year) has, the equivalent of 55,000 profound changes in three areas: energy recovery and biological conversion, In Ile-de-France, the 2007 in the purchase of 5 or 6 since November 2007, tons of CO2 emissions have – The regulations. These have a considerable and increasing levels of selective sorting. creation of SIT’Alternatif – boats within the next two been transported by truck been avoided, and the influence on the activity of SUEZ The concept of waste is being adapted to a a subsidiary dedicated years. In 2008, this to the port at Bonneuil-sur- equivalent of 290,000 tons ENVIRONNEMENT, be it only concerning constantly-changing reality. to river transport – was dedicated subsidiary will Marne and then conveyed of oil have been saved.

> PAGE 70 > PAGE 71 SUEZ ENVIRONNEMENT 2008 taking action every day 23 million tons of wastes were collected by SUEZ ENVIRONNEMENT in 2008.

> PAGE 70 > PAGE 71 SUEZ ENVIRONNEMENT 2008 taking action every day 18.5 million tons of waste have been processed by SUEZ ENVIRONNEMENT with a view to its recovery in the form of material or energy.

– Reduction in the frequency of collection in collaboration with the Ecole Centrale items (bottles, plastic and metal packaging, (with customer approval and equivalent Paris, conducted a study on alternative etc.) and industrial waste, often in large service quality), modes of transport, so as to identify volumes (boxes, wood, plastic film, scrap, – Optimization of collection routes, the advantages and drawbacks. The purpose etc.) The important thing is to make sure – Optimized driving training for drivers. of the study was to offer a strategic guide different materials are separated. Rational driving enables reduced fuel to decision-making for SITA France All technical solutions which will improve consumption by up to 20% (10% on average) managers seeking to introduce alternative performance in terms of preparation, flow as well as reduced noise pollution. transportation into their waste segmentation and conditioning are used, This training is compulsory. In 2008, all SITA management services. – Advanced waste pre-treatment techniques, France drivers received this training, 3/ Encouraging the practice of sorting and such as mechanical-biological treatment – The use of two alternative energy sources: recycling: Beyond raising people’s (MBT). This solution improves the recovery electricity and natural gas, awareness of the importance of sorting, yield but does not ensure total elimination – On-board computerization applied to SUEZ ENVIRONNEMENT is committed to the of the waste. waste collection: combined with a industrialization of sorting center processes The design, construction and operation of In 1884, Eugène Poubelle called for communication system, this allows real-time and waste pre-treatment, for the purpose transfer stations: a transfer station is a place analysis of data measured in the field. of encouraging recovery. This commitment where waste from different collection selective collection: three waste containers This innovative offer has helped SITA is materialized in: systems is unloaded. The waste is then France win several contracts through – Qualitative sorting for more effective reloaded and sent on to mass transport. were compulsory: one for putrescible matter, competitive bidding, and more than 200 recycling: sorted waste can be classified The transfer station enables a reduction one for paper and cloth and another for glass trucks have already been equipped with it, into three categories, by physical in transport costs and in the environmental – Development of alternative modes characteristics: flat items (papers, footprint. The point of such a facility is and earthenware. of transporting. In July 2008, SITA France, magazines, cardboard boxes, etc), hollow related to tonnage and distance. ...

... // Collecting and sorting source and the potential for waste recovery. waste – our expertise. For manufacturers, specific support SUEZ ENVIRONNEMENT is developing programs have been set up with SUEZ ENVIRONNEMENT is (wood, plastic, paper, etc.) agricultural land or green a variety of initiatives to stand up recommendations on recoverable raw building a waste treatment as well as any biodegradable spaces. This factory should to the major challenges concerning waste materials, an incentive for the reduction focus factory which will use waste – or “fermentable allow the treatment collection and sorting: in volume and help with eco-design. Material mechanical-biological fraction”. This biodegradable of 100,000 tons of waste 1/ Reducing the volume of waste: less 2/ Reducing the carbon impact of waste recovery in treatment (MBT) or waste will then enter a per year. It will be volume means lower costs and greater collection: Waste collection is a greenhouse Australia “Sorting-Composting”. controlled fermentation commissioned in late 2009. effectiveness in treatment. To raise private gas-emitting activity. SUEZ ENVIRONNEMENT At this unit, the waste and maturing process, individual awareness, SUEZ is developing cutting-edge practices In Mindarie (a town near will first be mechanically before refining to produce ENVIRONNEMENT is helping its municipal and technology aimed at reducing this Perth on the country’s sorted so as to extract part quality compost, which customers to communicate on sorting at carbon impact: west coast) of the recyclable materials is generally used to enrich

> PAGE 72 > PAGE 73 SUEZ ENVIRONNEMENT 2008 taking action every day 18.5 million tons of waste have been processed by SUEZ ENVIRONNEMENT with a view to its recovery in the form of material or energy.

> PAGE 72 > PAGE 73 SUEZ ENVIRONNEMENT 2008 taking action every day 35.7 million tons of non-hazardous waste were treated in 2008 by SUEZ ENVIRONNEMENT.

Some waste cannot be recovered. It has to be eliminated at a cost that is economically and ecologically acceptable.

... // Eliminating final waste. of landfills to orient their choices in terms of end-of-life vehicles for nine years. Some waste cannot be recovered. It has of leachate treatment procedures, This partnership was strengthened in 2006 to be disposed of at a cost that is both – Tascal software enables a simple and quick with the development of Re-source economically and ecologically acceptable. assessment of the settling of a mass Industries – the first French entity carrying This disposal is carried out in specific landfill of household and municipal solid waste out the industrial deconstruction of sites which have to comply with very strict in a landfill. end-of-life vehicles. Located in Romorantin, regulations. The main regulation in question // Creating appropriate channels the Re-source Industries site dismantles is the European Directive on waste disposal for complex waste. 25 out-of-use vehicles per day and manages in landfills. Beyond “classic” waste, “complex waste” – the program for the recovery of raw The landfills operated by SUEZ ENVIRONNEMENT such as ships or airplanes – also exists. materials resulting from the deconstruction. are appropriate to the types of waste SUEZ ENVIRONNEMENT and SITA have By offering its customers innovative they receive; hazardous waste is subjected created appropriate channels for this solutions in terms of waste collection and to treatment prior to going to landfill. complex waste that has to be dismantled sorting, as well as disposal of final waste, Moreover, SUEZ ENVIRONNEMENT and its in order to achieve a maximum rate of SUEZ ENVIRONNEMENT proves that the subsidiaries have developed computerized recycling of the materials it contains, and search for clean solutions is a matter of solutions to ensure controlled management to dispose of what is not recyclable in rigorous technical expertise. This is the first of final waste elimination and landfill sites: complete safety. SITA France has been essential stage on the path to achieving – Alix software enables the operators involved in the deconstruction and recovery waste recovery.

be removed from the water In Concarneau, SITA France through the sale of scrap in 2008 and 2009. Each ship opened a first site with (steel, plastic, engines, etc.). focus owner receives a grant fifteen employees in 2008, About 95% of what SITA France of between €150,000 and with others to follow in is dismantled can be dismantles €600,000, depending on Lorient and northern recovered. fishing boats the size of the ship, provided Brittany. About ten trawlers it is destroyed in a way are expected to be A government plan calls for that is completely processed this year. SITA 180 of the oldest trawlers to environmentally friendly. France is compensated

> PAGE 74 > PAGE 75 SUEZ ENVIRONNEMENT 2008 taking action every day 35.7 million tons of non-hazardous waste were treated in 2008 by SUEZ ENVIRONNEMENT.

Some waste cannot be recovered. It has to be eliminated at a cost that is economically and ecologically acceptable.

> PAGE 74 > PAGE 75 SUEZ ENVIRONNEMENT 2008 taking action every day

“Within SUEZ ENVIRONNEMENT, SITA is positioned as a leader in waste recovery and elimination. It strives to maximize all forms of recovery: material recovery (recycling), biological recovery (composting), energy recovery (biogas, incineration, methanization), by applying responsible industrial standards to these processes. It aims to ensure that final waste is eliminated according to the rules, because our professional purpose is guaranteeing that the ‘waste-recycled product border’ is clear and that it upholds truly sustainable development.” Christophe Cros, Executive Vice-President in charge of Waste Europe activities. Transforming waste for its recovery

Recovery makes it possible to reduce environmental Despite the temporary drop in impacts and generate new resources. Incineration stands out as a complementary industries, fermentable fractions of – heating for 700 homes, or hot water for commodity prices, the increasing scarceness of natural resources solution to sorting and recycling. Germany non-hazardous industrial waste; 3,500 homes, or provide the electricity suggests a structural trend towards higher prices. In the near future, actively demonstrates the complementary – agricultural: animal manure, solid consumed by 1,300 houses and hot water recovery will have to be omnipresent. nature of sorting and heat recovery, since vegetable substrates. for 2,000 others. it has one of the highest sorting / recycling Methanization is thus particularly suited to Methanization enables the recovery of a rates in Europe (40%), having doubled its dense suburban zones, with a reduced renewable natural gas and reduces incineration capacity in 20 years. footprint, and the control of nuisance risks greenhouse gas emissions. he concept of recovery refers to offer is left to the local authorities. Today, 2/ Methanization can be envisaged as a related to waste treatment. 3/ The recovery of biogas from landfills the many methods used to recapture we distinguish between energy recovery complement to other treatment channels, Following treatment, waste is transformed: entails recovery of the biogas produced by T some fraction of the residual value through incineration, methanization through depending on the location of the facility and – into compost, the fermentation of waste so as to recover it to be found in waste. extraction and recovery of the fermentable waste to be treated, because the procedure – into biogas comprising 60% methane, in the form of heat or electricity. Moreover, // Energy recovery. Energy recovery part, and landfill biogas recovery: only applies to organic waste, whether it is: which then offers a variety of energy recovery of biogas emitted avoids significant consists of exploiting the energy potential of 1/ Incineration is a proven solution with a – municipal: food waste, newspapers, recovery possibilities. greenhouse gas emissions. ... waste. In this sector, SUEZ ENVIRONNEMENT controlled environmental impact. Worldwide, packaging, textiles, green waste, and urban A methanization unit treating 15,000 tons has a complete range of technologies at its SUEZ ENVIRONNEMENT operates 44 sites sanitation sub-products; of waste per year will not only cover its own disposal. The use of this technology is often for the transformation of waste into energy. – industrial: sludge and effluents from the energy needs, but also: complementary to waste sorting, and the In 2008, these sites treated 5.5 million tons agri-food industries, transformation waste – the consumption of around 100 waste choice between the various solutions on of waste, producing 840 thermal GWh. from vegetable and animal production collection trucks or 60 urban buses,

be recoverable. On the basis of the heat available at a low the production of vegetables of this observation, temperature (around 45° in greenhouses requires focus SUEZ ENVIRONNEMENT to 50°C). Research and major consumption of heat, High Performance and its subsidiaries have Development is aimed at which can represent more cogeneration developed the innovative examining the best match than a third of the cost of concept of high performance between the procedure for production. Household waste energy cogeneration (CHP+). This recovery of the available recovery factories often entails the installation of heat and its use for the suffer from a loss of energy, a specific item of equipment heating of market-garden about 50% of which could which recovers all or part greenhouses. For instance,

> PAGE 76 > PAGE 77 SUEZ ENVIRONNEMENT 2008 taking action every day

> PAGE 76 > PAGE 77 SUEZ ENVIRONNEMENT 2008 taking action every day 24 kWh per ton of treated waste were consumed by SUEZ ENVIRONNEMENT in 2008, compared to 32 kWh in 2007.

Best practice in the use of the recycling logo is defined by the international standard ISO 14021.

To what extent would the ... // Recycling. Recycling aims at the specialized in the recycling of rubber organic soil conditioner and compost whose polluted sites, with buildings contaminated fact that a product was reintroduction of reprocessed resources products. Since September 2007 it exploits use serves to limit by asbestos or other toxins and deeply made from recycled into the production-consumption cycle. an entirely automated pilot recycling line, the additional use of fossil-derived soil damaged soils. These sites represent material encourage you to There is a twofold advantage to this: using the very latest techniques for the amendment. Terralys markets four unexploited real estate, and are often close choose this product rather limitation of the impact of waste separation of rubber from textile fibers authorized or standardized product ranges: to cities. Their rehabilitation entails than another? Totally, somewhat or not at all? management services, coupled with and scrap from used tires, while retaining organic soil amendments, organic fertilizers, dismantling facilities and processing each 73% said they would preservation of natural resources. Recycling the ability to monitor production quality lime soil amendments, and organic soil element of their waste in the most purchase a recycled differs from recovery in that it involves at each key stage. amendments based on agricultural matter appropriate way possible. There are product over another. a transformation which mobilizes financial In France, SITA now covers 10 recycling issuing from water treatment. Terralys biological, thermal and physical-chemical investments, technologies and complex channels, with no less than 35 industrial prioritizes marketing to local players in treatments for contaminated soils, industrial procedures in the treatment treatment-production units. the following sectors: gardens; ski areas; depending on the extent of pollution and of waste, and supplies quality secondary // Biological recovery. green spaces belonging to local authorities type of pollutants. These treatments may raw materials. SUEZ ENVIRONNEMENT SUEZ ENVIRONNEMENT is strongly or highways; and agricultural, horticultural, take place on-site or off-site. Once the 28 % – Totally has all the know-how needed to carry out committed to biological recovery through and forestry sites. treatment is complete, the residual fraction large-scale reprocessing of complex its specialized subsidiaries such as Terralys // Ground cleanup and rehabilitation. of the waste is transfered to an hazardous high-quality materials - such as aluminum in France, which specializes in the treatment Industry has produced its share of extremely waste landfill. intended for aeronautical use, or transparent of sludge. The water industry may produce plastics for multiple applications. wastewater in the form of sludge. This Regene is a subsidiary of SITA France sludge can be put to use, becoming quality

45 % – Somewhat and treats it for reuse as requirements. The first load production of green energy. fuel or for recycling of 1,100 tons of re-treated Even taking into account focus purposes. The disposal in wood was delivered in the greenhouse gas A degraded-wood landfill of almost 100,000 Sweden in April 2008. emissions generated by recycling industry tons of wood was thus Previously, the majority of the transport, the carbon 8 % – Perhaps The vast majority of the French avoided in 2008. The this degraded wood ended balance of this solution say they are in favor of recycling The new treatment facility recovered wood is degraded up in landfill. By setting up remains positive. 11 % – Not really (from the Eco-Emballages study at Flixborough Wharf, which by paint, resin veneer or this industry, SITA UK has “Image of recycled products”, is managed by SITA UK, metallic inclusions. It is implemented a sustainable 6 % – Not at all Sept. 2007). recovers degraded wood treated to meet customer solution that enables the

> PAGE 78 > PAGE 79 SUEZ ENVIRONNEMENT 2008 taking action every day 24 kWh per ton of treated waste were consumed by SUEZ ENVIRONNEMENT in 2008, compared to 32 kWh in 2007.

Best practice in the use of the recycling logo is defined by the international standard ISO 14021.

> PAGE 78 > PAGE 79 commiting to and taking stock of our performance

Committing to and taking stock of our performance means providing ourselves with an ambitious sustainable development based on 4 main priorities, a dynamic innovation policy and anticipating customer requirements. commiting to and taking stock of our performance

31.6% 9.5 3 Overall rate of materials recovery m /km/day were lost for household and non-hazardous industrial waste in 2008. in our water distribution networks.

4 priorities 30.9% in 2007). This has enabled the return it operates by bringing the linear index of Our commitments of more than 12 million tons of secondary network losses to 9.5 m3/km/day to conserving raw materials and compost to the market, (in comparison with 10.1 m3 in 2007). About natural resources for sustainable extracted from 40 million tons of initial 27 million m3 of water have been saved. and promoting the waste. SUEZ ENVIRONNEMENT is committed circular economy This commitment is also present in our to this policy in all its water management drinking water management activity. contracts. Commitment no. 1 development The company has set itself the goal of In line with the policy, since 1999 Lydec Optimize waste recycling conserving water resources by avoiding set out on a wide-ranging campaign and recovery rates. waste in drinking water distribution in Casablanca to reduce leaks and saved networks. 25 million m3 per year, i.e. the equivalent Commitment nO. 2 By reducing water loss in the distribution consumption of a city of 800,000 Increase the technical yield 1/ Conserve resources and networks, it is possible to substantially inhabitants. Today in Paris, the efficiency of drinking water networks limit what is drawn from the natural of the network is 97%, versus 78% in 1985, and reduce leaks so as to avoid promote the circular economy environment and to conserve access to and is the most efficient system in France. wasting a precious resource. water for generations to come, at a Our first priority at SUEZ ENVIRONNEMENT is to assist in controlled cost. the transition to an effective economy that respects In 2008, SUEZ ENVIRONNEMENT increased the environment. “The circular economy” is a proposal for a system the yield of the water distribution networks based on waste recovery and conservation of water resources.

or many years, waste management management service practices, founded services and recovery activities were on recovery. F partitioned. Waste management SUEZ ENVIRONNEMENT intends to develop services amounted to the collection and this approach and has set itself the priority disposal of waste in the best environmental of promoting a recovery economy. In waste, conditions. Recovery activities, such as it is necessary to obtain optimum recovery from household PET bottle – CVP (Germany). mechanical separation. the scrap metal business, concentrated on by taking account of both economic waste (about 12,000 tons/yr). Treatment of mixed plastics Tunnel composting: recovery of the most “easily recoverable” constraints and analysis of the life cycle. focus Production of PEHD flakes issuing from sorting centers. Thermal oxidation for part of waste such as metals that are easy SUEZ ENVIRONNEMENT therefore specifically SUEZ from household PEHD bottle Treatment capacity: 30,000 odorous final compounds. to recover and resell. measures the share of household and ENVIRONNEMENT’s waste (about 2,000 tons/yr). tons/yr. – Grammont (Belgium). The development of new waste treatment municipal solid waste that is recycled and figures – SOPAVE (France). Treatment 2/ Composting: 50,000 tons of biowaste technologies, the collective desire to marketed in the form of secondary raw in recycling of agricultural tarps and – Cröbern (Germany). issuing from selective manage waste better, and the structural materials (SRM) or organic soil amendments industrial plastics. Production 120,000 tons per year of collection each year; increase in the price of raw materials – (composts). In 2008, SUEZ ENVIRONNEMENT 1/ Recycling of plastics: of bags after washing, the fermentable fraction of automated composting are all factors that have been instrumental increased the rate of recycling of the waste – Regene Atlantique (France). grinding and extrusion household waste issuing in hall. in enabling the hatching of new waste entrusted to it: 31.6% (in comparison with Production of PET flakes (30 tons/day capacity). from an upstream

> PAGE 82 > PAGE 83 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance

31.6% 9.5 3 Overall rate of materials recovery m /km/day were lost for household and non-hazardous industrial waste in 2008. in our water distribution networks.

> PAGE 82 > PAGE 83 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance 5 .9 2 ,600 million tons of CO2 equiv. Direct and GWH: Renewable energy indirect greenhouse gas emissions in 2008. produced by SUEZ ENVIRONNEMENT in 2008.

2007. In 2008 SUEZ ENVIRONNEMENT made SUEZ ENVIRONNEMENT is also a producer Our commitments, it possible to avoid 5.75 million metric tons of alternative fuels which contribute to aimed at meeting of GHGs, largely from materials recovery and economizing fossil fuels. This is essentially environmental energy generated from waste management. a matter of recovery of special industrial challenges // Producing renewable energies. waste (SIW, solvents, oils, etc.). Fifty percent of the energy recovered // Protecting biodiversity. Commitment no. 3 by household/general industrial waste Whether the job of closely monitoring and Reduce greenhouse incinerators is of renewable origin. protecting water supply catchment areas gas emissions. The biogas from landfill and wastewater falls to entities in the water business or to treatment plants is a source of renewable those specialized in waste management Commitment no. 4 energy. services that operate numerous treatment Improve energy efficiency. 2/ Innovate to respond to In 2008, SUEZ ENVIRONNEMENT increased facilities, the operational subsidiaries of its useful production of renewable energy SUEZ ENVIRONNEMENT manage a significant Commitment no. 5 environmental challenges in both of its sectors: amount of land estate. These facilities aim Increase and promote renewable – Waste: +6% to 2,486 GWh to preserve and restore quality natural energy generation. – Water: +115% to 100 GWh. environments in both agricultural and SUEZ ENVIRONNEMENT aims to meet the challenge of global Installed capacities have remained relatively urbanized areas. This is why biodiversity is Commitment no. 6 warming through progress. The emission of greenhouse gases is stable after having increased strongly built into site management. Build biodiversity into a problem that can now be solved at all levels. SUEZ ENVIRONNEMENT in 2007. Alongside renewable energies, site management. is therefore committed to a consistent set of energy and climate principles in every aspect of its operations.

n December 2008 the European Council particularities: the company’s operations are adopted the Energy and Climate Package atomized, spread over a great many sites I that included the directives revising that do not belong to it and cannot be the emissions trading scheme (ETS) for modernized unless the customer decides so. greenhouse gases and promoting renewable In fighting global warming, the overriding energy sources. Although the activities of objective is first to reduce GHGs as far as SUEZ ENVIRONNEMENT do not come under possible, bearing in mind that incinerators within the context of the 2007, the capacity household consumption the EU-EUTS directive, the urgency of emit an irreducible quantity of GHGs. “Greenhouse Gas Initiative”. of facilities for recovery of of 3,300 kWh). Furthermore, the struggle against global warming has SUEZ ENVIRONNEMENT therefore strives to focus This national initiative aims biogas increased by 17% in 2007, SITA UK installed prompted the company to undertake a reduce emissions from its landfills, its SITA joins the fight to quantify the impact of compared with 2006. Annual the first wind turbine in concrete plan to reduce its greenhouse vehicle fleet, its workshops and buildings, against climate SITA Australia and its production of electricity the U.K. on its Teeside site gas emissions (GHGs). Nevertheless, its as well as to increase its contribution change subsidiaries in terms of routed by SITA UK to the that is directly connected energy consumption can only be expected to avoided emissions due to recycling and greenhouse gas emissions network reached 470,000 to an incineration plant. to increase inasmuch as the company energy recovery. This contribution to In Australia, SITA has so as to identify possible MWh, i.e. the equivalent Certain landfill sites will have is expanding and the pollution it treats avoided emissions should be compared to determined its carbon solutions to control and of the annual consumption to follow this example in order is expanding as well. Moreover, its direct and indirect emissions in 2008 of footprint and estimated the reduce them. of 142,000 households to increase the production SUEZ ENVIRONNEMENT has certain 5.93 MT CO2 equiv. as against 6.56 MT in emissions it has avoided In the United Kingdom in (based on average annual of renewable energies.

> PAGE 84 > PAGE 85 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance 5 .9 2 ,600 million tons of CO2 equiv. Direct and GWH: Renewable energy indirect greenhouse gas emissions in 2008. produced by SUEZ ENVIRONNEMENT in 2008.

> PAGE 84 > PAGE 85 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance

3/ empower our employees as actors 8,900 18.2 % hours of lost work were avoided in 2008 due of employees were female in the Group in 2008. of Sustainable Development to better workplace safety.

Sustainable development actors are employees who support the mission SUEZ ENVIRONNEMENT has set for itself: active participation in the development of the new sustainable economy.

he commitments made by SUEZ employees with the resources to work more training at certain subsidiaries starting in in health and safety policy is the 10% Our commitments ENVIRONNEMENT within the context effectively for sustainable development and the fourth quarter of 2008. The percentage variable part of a managers’ bonus that is aimed at giving T of its sustainable development policy creating a stimulating career environment of individuals trained, however, remains conditional on safety results. our employees cover all of the company’s responsibilities. for knowledge building and acquisition. high: over 50% across all job categories. // Employees in line with society. an active role At the heart of our priorities is the To attain this twofold objective, // Improving safety at work. SUEZ ENVIRONNEMENT counts more than in sustainable fulfillment of our employees: this is key to SUEZ ENVIRONNEMENT uses two indicators For SUEZ ENVIRONNEMENT, safety at work 70 nationalities among its employees. development the group’s success. In order to attain this which allow it to track the progress of is a fundamental priority. For the Group, For the Company, this diversity corresponds objective, SUEZ ENVIRONNEMENT has made results from year to year: the safety policy is the best way of to a reality that is more complex than just Commitment nO. 7 ambitious commitments that mobilize all the – The annual number of hours of training per demonstrating the esteem in which it holds the representation of many nationalities. Foster professional knowledge. levers through which the company can act employee and its employees and the attention it pays Diversity must translate to all levels – and in favor of its employees. – The proportion of employees having them. SUEZ ENVIRONNEMENT has set itself this is what the quantified monitoring Commitment nO. 8 // An active training policy. benefited from a training course. the objective of being a model of safety indicators must help improve: Work constantly to improve By undertaking to develop professional The number of hours of training per employee in its industry. – Gender equality among employees with workplace safety. know-how, SUEZ ENVIRONNEMENT seeks to fell slightly between 2007 and 2008. This was The benchmark adopted is the accident breakdown by professional category, attain a double objective: providing largely due to the recession-based freeze on frequency rate. – Proportion of non-French among senior Commitment nO. 9 In 2008 SUEZ ENVIRONNEMENT continued managers, Commit to diversity. to make progress in workplace safety, – Proportion of disabled people employed. bringing its frequency rate down to The diversity rate at SUEZ ENVIRONNEMENT 17.45 from 18.5 in 2007 and 21.9 in 2006. remains stable in a sector in which it has This saved 8,900 hours of work stoppage. a tendency to erode. The proportion of In order to continue progressing, the disabled employees went from 1.61% in company has prepared a very complete 2007 to 1.46% in 2008, essentially as a result action plan. One of the essential levers of changes in methods of reporting.

the principle of analysis of introduced to the company stages of all investment risks particular to the and, risks related to projects, in such a way that focus activities and processes products and services the operations committees Two new rules with a view to anticipating provided externally. can make “CAPEX” aimed at reducing accidents and limiting – The “Health & Safety in investment decisions with accidents their consequences. Each Projects/CAPEX at early full knowledge of the facts. operational entity specifies stages” procedure is – Group Health and Safety the process by which it will intended to establish an Rule No. 4 concerns comply with the principles initial report in terms of the evaluation and control that apply to risks generated health and security before of risk. It aims to generalize by the company, risks and during the decisive

> PAGE 86 > PAGE 87 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance

3/ empower our employees as actors 8,900 18.2 % hours of lost work were avoided in 2008 due of employees were female in the Group in 2008. of Sustainable Development to better workplace safety.

Sustainable development actors are employees who support the mission SUEZ ENVIRONNEMENT has set for itself: active participation in the development of the new sustainable economy.

> PAGE 86 > PAGE 87 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance 4 stakeholder sessions have been held in New York and Paris since 2007.

initiate dialogue, organize round tables, using quantified indicators such as the Our commitments debates and encounters on a variety of number of partnerships or agreements to building our subjects. having a non-commercial purpose and the development with all // Being a player in sustainable local number of people reinserted within the stakeholders development. SUEZ ENVIRONNEMENT context of a social program. is, by the very nature of its activities, // Providing information on our strongly committed at local level. Public actions in favor of sustainable Commitment NO. 10 service missions, the provision of services development. SUEZ ENVIRONNEMENT Pursue active dialogue to manufacturers and the construction of is convinced that transparency is necessary with stakeholders. infrastructures – each of these activities to nourish a trusting relationship and place the company in direct relationship constructive dialogue with civil society. Commitment NO. 11 with the local players, conferring upon it a The company pledges to communicate Take part in local, significant level of responsibility in terms about its sustainable development actions sustainable development. of territorial economic dynamism. in a way that is both regular and Conscious and proud of this responsibility, comprehensive. This undertaking is also Commitment NO. 12 SUEZ ENVIRONNEMENT pledges to combined with the use of monitoring Provide regular, easily accessible 4/ Build our development accompany its local presence with willing indicators aimed at measuring the progress information about our sustainable involvement in favor of sustainable made. For example, sustainable development actions. with all stakeholders development. The company has thus development reports are subject to equipped itself to measure its progress by systematic verification by external auditors. SUEZ ENVIRONNEMENT pledges to take into account the expectations of stakeholders and their partners in drawing up its strategy and to establish with them an open dialogue and a constructive consultation.

UEZ ENVIRONNEMENT is convinced development policy, SUEZ ENVIRONNEMENT that partnership and dialogue are formally pledges to sustain a constructive organized by the World Water about making progress on and affordable water rates, S essential conditions for the success dialogue with civil society at the local level. Council and the Turkish the objectives of the the relationship between of contracts in managing environmental A quantified indicator – the percentage of focus authorities, was an millennium: better water and energy and the services. This spirit of openness and revenues covered by a deployment of A contribution opportunity for SUEZ management of the resource optimization of private and dialogue translates to multiple levels, and dialogue with stakeholders – will enable to the World ENVIRONNEMENT to offer a in order to respond to human public roles in water is the subject of a defined policy resulting monitoring the company’s development. Water Forum constructive contribution to and environmental needs, services. This participation in in a sustained dialogue with stakeholders In concrete terms, SUEZ ENVIRONNEMENT the cause of access to water and improvement of its the official sessions was at the institutional level in the everyday and its commercial entities participate in all The 5th World Water Forum in the world. The program supervision and completed by involvement in exercise of its activities and in transparent consultation meetings, conferences and was held in Istanbul, Turkey, was organized around six management. Company the “Espace France” and a communication practices. instances of dialogue relating to its activity, from March 16 to 22, 2009. themes, divided into two representatives participated dinner/debate on the themes // Pursuing active dialogue with and at every level (both international and This gathering of all the categories (objectives/ in numerous official sessions, of decentralized cooperation stakeholders. Through its sustainable local). In addition, the company will itself players in the water sector, resources). The forum was addressing the themes of fair and management modes.

> PAGE 88 > PAGE 89 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance 4 stakeholder sessions have been held in New York and Paris since 2007.

> PAGE 88 > PAGE 89 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance 65 million euros, of which 49 went for R&D, is the sum that SUEZ ENVIRONNEMENT devoted to technological development in 2008.

CREATING The SCIP Water Research Center (Shanghai, into the domain of the strategic programs – private entities China) is working on the treatment of common to the main SUEZ ENVIRONNEMENT – networks of expertise and innovation: industrial water. The Agbar group’s subsidiaries. In 2005, Lyonnaise des Eaux, centers like Axelera, Advancity and Vitagora Laboratorio Aigües de Barcelona (Barcelona, AGBAR, United Water, and their partner in France. These enable the group’s Spain) for its part specializes in water Northumbrian Water created the R+i research effort to be reinforced by the new analysis, while the NWTC (Northumbrian Alliance partnership. R+i Alliance conducts collaborative work of some of the world’s Water Technical Centre - Newcastle, United Research & Development work on very best research teams. In 2008, SUEZ Kingdom), specializes in distribution and the control of seaweeds and odors, energy ENVIRONNEMENT’s R&D centers won 60% wastewater networks. Lastly, the Centre efficiency, sludge management, the dynamic of the French National Research Agency’s technique comptage de Lyonnaise des Eaux management of storm run-off and water / calls for proposals on eco-technology or OPPORTUNITIES (Lyon, France) specializes in qualification, health issues. health in which they participated. scaling and metrological controls of water // Diversified scientific partnerships. meters. Beyond the frontiers of the Group, numerous // A worldwide network of experts. partnerships with public and private entities In all, over 400 researchers and specialists have been established and maintained with: work full time on technological Research – Cemagref Organizing Appropriate, and Development projects in the innovation – the CNRS centers and expert networks. This network – the University of Tongji (Beijing – China) high-performance research draws together the R&D effort of the – the University of California Group’s various operational units within the – the University of California, Los Angeles and development water business, guiding research programs (UCLA)

Innovation is at the heart of the SUEZ ENVIRONNEMENT strategy. The changes with which we are confronted call for industrial solutions that enable people to protect natural resources while continuing to create wealth.

UEZ ENVIRONNEMENT’s research and center is the Centre International de Recherche development makes use of an Sur l’Eau et l’Environnement located in Le Pecq, The group holds they may arise from: These patents protect not S organizational structure that itself is France. CIRSEE specializes in water treatment, approximately 2,000 national – the group’s Research only the products but also novel, combining research centralized in wastewater, analysis and computer focus patents, registered in Centers, the processes - for example, world renowned institutions such as CIRSEE applications for the industry. It provides more Patents – more than 70 countries. – shared research efforts reed-bed treatment of (Centre international de recherche sur l’eau than 7,000 days of technical assistance a top-priority In 2008, the company within the group (such wastewater by small local et l’environnement) and research conducted per year. Denard, the Degrémont research intangible asset applied for 23 patents, as the R+i Alliance, etc.), authorities. over a network, with experts working in center (in Richmond, VA, USA) specializes in 14 in 2007 and 18 in 2005. – one-off collaborations the operating units. water treatment and purification. It develops The SUEZ ENVIRONNEMENT There are a number of with partners (universities, // Recognized research centers. economically, socially and environmentally patents portfolio comprises potential sources of laboratories, etc.), The main SUEZ ENVIRONNEMENT competence acceptable products. 301 families of patents. patentable inventions; – operational subsidiaries.

> PAGE 90 > PAGE 91 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance 65 million euros, of which 49 went for R&D, is the sum that SUEZ ENVIRONNEMENT devoted to technological development in 2008.

> PAGE 90 > PAGE 91 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance 400 scientists and experts work full time on research and development.

// Limiting the impact on natural conserve water, both by giving people investments in health monitoring programs resources. Both the water and waste access to new resources (recycling of related to drinking water quality in order businesses can make direct contributions to wastewater, desalination) and by to ensure that the finest quality tap water the conservation of a wide variety of natural contributing to the protection of the natural is distributed to its customers. resources: water, raw materials, soil quality, environment (optimal treatment of SUEZ ENVIRONNEMENT has one of the and the fauna and flora of ecosystems. wastewater). Among recent breakthroughs, world’s very first laboratories in this field These waste businesses already enable the one might cite: and is participating, alongside French consumption of raw materials to be limited – The patenting of a membrane pre- and international public health authorities, through recycling. To explore this solution treatment process using microcoagulation; in the analysis and ongoing study of the real for the future and to enable it to become – The Aviz’eau real-time consumption risk of emerging pollutants, their potential economically viable, SUEZ ENVIRONNEMENT monitoring program, aimed both at pathogenic effects, and the adaptation has launched research programs covering developing tools for consumers to monitor of technologies to the elimination of these every stage of waste management services: their own consumption and tools for pollutants in current or new treatment Research programs – Improvement in the treatment of solid professionals to increase general knowledge channels. waste through material recovery, the about flux in the networks. at the heart of vital issues recycling of plastics, rubbers and metals, – The dynamic rainwater management and of organic waste (compost); program aimed at limiting problems caused – Improvement to automatic sorting by storm floodwaters. Providing local authorities with the means to reduce techniques such as the optical sorting of // Controlling sanitary and their environmental footprint while increasing the quality bottles, the sorting by flotation of wood environmental risks. of the environmental services they benefit from – this is the ambition from demolition activities and of metals. True to its traditional field of expertise, of the research programs conducted by SUEZ ENVIRONNEMENT. For the water businesses, the priority is to the Group continues to make significant

ur research programs, whether in – Producing energy based on biogas from the water or the waste sector, share biomass (landfills and sludge); O common themes such as combatting – Increasing energy recovery from climate change, the conservation of biodiversity incineration units; and the monitoring of sanitary risks. – Using renewable energy in connection // Combatting climate change. with treatment processes; The technologies involved in water and – Recapturing heat from wastewater land management, and SUEZ emerging micro-pollutants in and especially biodiversity waste management offer communities and (a system known as Degrés Bleus); ENVIRONNEMENT signed a waste and groundwater.” have now been recognized industrial companies who wish to control – Reducing GHGs related to waste focus three-year framework Micropollutants are one of in numerous studies. their greenhouse gas (GHG) emmissions collection. Micro-pollutants: agreement in 2007 which the targets of the European This program ran throughout many opportunities through combined Examples include: waste collection by SUEZ ENVIRONNEMENT includes the AMPERES framework directive 2008, and its findings should solutions. SUEZ ENVIRONNEMENT’s R&D pneumatic network and our partnership takes action program, co-financed by concerning water. Even be submitted sometime in programs concern direct reduction of GHGs, with Renault to develop Hybris alternative the French Agence Nationale though they occur only in 2009. along with energy recovery and the fueling. Both are examples of innovation CEMAGREF, the leading de Recherche. AMPERES is small amounts in rivers and development of the potential in renewable to lessen the impact of collection trucks center for applied research a French acronym for streams, their harmful energy sources, including: and their GHG emissions. on sustainable water and “Analysis of priority and effects on the environment

> PAGE 92 > PAGE 93 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance 400 scientists and experts work full time on research and development.

> PAGE 92 > PAGE 93 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance

“Together, we will rise to the challenge of achieving the new ecological growth that will enable us to successfully Accompanying local authorities reconcile economic, environmental and social performance.” 295 Jean-Louis Chaussade, Chief Executive Officer of SUEZ ENVIRONNEMENT, Local Agenda 21 programs and manufacturers towards at the launch of Edelway. were set up by French authorities in 2008. high environmental performance

With the help of innovative tools and programs, SUEZ ENVIRONNEMENT hopes to help our customers not only meet today’s environmental challenges but also to turn environmental excellence into a source of value.

n France, regional public authorities are of biodiversity, carbon balance and the These tools have been in development for of around 15°C. Until now, this heat was not the most important players in terms of conservation of natural resources within the many years within the Group’s subsidiaries. used and was freely released into water I the environment. current context of public water, wastewater SITA France was thus the first to offer and transport networks. The Degrés Bleus They are committed, on an everyday and waste management services. local authorities an online calculation of program has made it possible to recover basis, to conserving our lifestyle and our The study of local environmental policies the environmental impact of its household this heat and uses it to heat buildings in natural assets. demonstrates that the needs of regional waste collection service. winter. In summer, the process is reversed; Regulations at all levels, including European, public authorities essentially concern these // Coupling economic and the water becomes cooler, thus enabling national or local – commitments made three sectors. SUEZ ENVIRONNEMENT has environmental performance. these same buildings to be cooled. Outcome within the context of the national Grenelle therefore decided to bring its technical Edelway mobilizes innovative technical for the operation: the city lowers both de l’Environnement or local “Agenda 21” solutions together under a global approach solutions which make environmental its energy bill and its greenhouse gas programs or climate plans –, impose ever- that is equipped with diagnostic tools. excellence a source of value for local emissions, since the energy mobilized is more-stringent environmental objectives Along with its partners, the Group can now authorities. In many cases, technological “green”. Edelway and its numerous solutions on local authorities. contractually commit itself to a series of innovations bring an end to wasted offer proof that environmental protection // Making a commitment to precise environmental objectives – such as, resources of which we were previously can go together with effectiveness and cost environmental objectives. for example, the reduction of greenhouse unaware. control. SUEZ ENVIRONNEMENT is actively involved gas (GHG) emissions. The Lyonnaise des Eaux’s Degrés Bleus in helping local authorities rise to specific The Edelway program relies on high- program, launched in late 2008, is environmental challenges. With the Edelway performance diagnostic tools for calculating emblematic in this respect. The wastewater service offer, launched in November the environmental impact of the public collected from local authorities or 2008, they can act directly on the themes services overseen by local authorities. manufacturers is warm, with temperatures

performance. It is a performance. Green Cubes energy (thermal, hydraulic, service that enables local uses a proven method kinetic, etc.); focus authorities to achieve their that mobilizes a virtuous – Products for recovering Green Cubes – sustainable development combination of more energy from biomass; there is energy ambitions in compliance than 60 different solutions. – Recourse to external in water with the opportunities their The Green Cubes renewable energies: solar, Degrés Bleus technology wastewater facilities have to “3+1 range” combines: wind turbines, etc. enables recovery of Green Cubes is a set of offer: rehabilitation or – Products that consume heat in wastewater and uses solutions combining energy modernization of existing little energy; it to heat part of the city. efficiency and environmental facilities, improvements to – Products for recovering

> PAGE 94 > PAGE 95 SUEZ ENVIRONNEMENT 2008 committing to and taking stock of our performance

> PAGE 94 > PAGE 95 monitoring our progress

Reporting Methodology & scope performance indicators STATUTORY AUDITORS’ REPORT financial summary global reporting initiative index united nations global compact monitoring our progress

Reporting Methodology & scope performance indicators STATUTORY AUDITORS’ REPORT financial summary global reporting initiative index united nations global compact SUEZ ENVIRONNEMENT 2008

The Group and subsidiary level procedures (FC), proportional consolidation (PC) or // Compliance with France’s and working instructions describe in detail equity affiliate (EA). The social analyses New Economic Regulations Reporting the various phases for collection, control, contained in this report refer only to the (NRE) Law and GRI guidelines consolidation, validation and transfer of fully consolidated companies, where The correspondence of the Group’s Methodology environmental data at different SUEZ ENVIRONNEMENT effectively controls environmental and social performance organizational levels as well as the rules for the capital and management and therefore indicators with France’s NRE law and the defining the scope of reporting and exercises operational control. Whenever global reporting initiative is documented in & Scope consolidation. a company is fully consolidated in the tables summarizing environmental and They are supported by technical documents SUEZ ENVIRONNEMENT’s books for social performance in the following pages. laying down methodological guidelines for the first time its social data are 100% calculating certain indicators (e.g. tools for integrated, irrespective of the percentage calculating greenhouse gas emissions). stake held in the capital. All documents are available on the Group’s 2/ Scope of coverage. intranet or on demand from the Environment Each indicator is accompanied by and Performance Assessment Department. a scope of coverage figure, given The following points should be noted as a percentage of the Group’s total regarding the data contained in this report: workforce (all employees of fully – Where significant data items are consolidated companies on the books // Methodology FOR Fairtec, Ondeo IS, etc. 2/ Reporting tool. unavailable the report uses extrapolations of SUEZ ENVIRONNEMENT). Some environmental reporting Water management contracts such as those SUEZ ENVIRONNEMENT uses the software from the previous year’s figures. companies may have failed to report IN 2008 in Algiers and Jeddah fall outside the scope CERIS, an environmental reporting IT – Energy consumption indicators can be their data or the information submitted The following points should be noted of this environmental report. solution developed by GDF SUEZ in hard to obtain from each site. Reported may show inconsistencies, in which regarding the environmental data contained Year-on-year comparisons are based on cooperation with the company ENABLON. figures only cover data that is available or case they will be eliminated from the in this report: like-for-like scope. All data from the years The first version dates from 2003. CERIS can be inferred at entity level. scope of coverage. All indicators 1/ Scope. before 2008 have been adjusted to allows the Group to manage its network of – Data on greenhouse gas emissions from presented in this report are based on Apart from the figures on populations correspond to the 2008 scope described in environmental correspondents and landfills and on leachates are partly based a coverage ratio of 94% or more. benefiting from water and wastewater the following paragraphs. coordinators and to manage and document on calculations (calculation tools developed The following points should be noted services provided by SUEZ ENVIRONNEMENT, Waste businesses. the environmental reporting scope, to input, in-house by SUEZ ENVIRONNEMENT or, in regarding the data contained herein: which are given for the Group’s full financial The report covers subsidiaries based in: check and consolidate indicators, publish some cases, by particular business units). – The basis for the breakdown of reporting scope, the figures in this report – Europe: Belgium, Czech Republic, Finland, reports and, lastly, retrieve or produce the employees by professional category is refer only to fully consolidated (FC) France, Germany, Great Britain, Luxembourg, documents needed to collect data and // Methodology applied unchanged from that used in 2005. companies, where SUEZ ENVIRONNEMENT the Netherlands, Poland and Sweden, and control the process of compiling to social responsibility Administrative staff are recorded among controls the capital and management and Teris’s hazardous waste activities in six information. CERIS has been audited by the reporting in 2008 senior technicians and supervisors (STS). therefore exercises operational control. countries: France, Belgium, Germany, the GDF SUEZ internal audit team. In 2007, the Social responsibility reporting is based on: – In contrast to the report on social Whenever a company is fully consolidated Netherlands, Italy and Spain; CERIS computerized reporting solution was – The GDF SUEZ User Guide, which contains performance, health and safety reporting for the first time its environmental data are – Asia-Pacific: Australia, Reunion Island, and migrated to a new version, which allowed all definitions and procedures that make up includes data on entities leaving the Group 100% integrated irrespective of SUEZ the United Arab Emirates; the Group to enhance control systems for the common reference document for the or which were acquired in the two ENVIRONNEMENT’s percentage stake in the – North Africa: Morocco. data input by the operating units. In 2007, GDF SUEZ Group. previous years, where the criteria for capital. The scope is determined as of June Waste management services include the tool was rolled out in SUEZ – The Group’s Magnitude reporting tool (see operational control and reliability of data 30 each year. If any disposals take place collection, sorting and recycling as well as ENVIRONNEMENT’s Water sectors. paragraph 1 below) which, besides collecting are met. This results in a slight difference after that date the entity concerned material, biological and energy recovery; 3/ Procedures. data, includes integrated control procedures between the scope of employees covered completes the environmental questionnaire incineration, landfilling and treatment of When compiling environmental information to apply when compiling social data. in the two cases. with the data available as of the last day in hazardous waste including the depollution SUEZ ENVIRONNEMENT follows the Quantitative data on social performance are – The turnover indicator only counts the month immediately preceding its of soil and ground. procedures and instructions defined by GDF derived from the HR function of Magnitude, redundancies and resignations. disposal. Companies acquired after June 30 Water businesses. SUEZ. These consist of a generic procedure the GDF SUEZ Group’s consolidation tool. – Given the deadlines involved, training will not normally be included for that year This report covers contracts located in: and instructions to be applied at the After data have been collected, they are data are not yet complete and therefore unless they are large in size and have a – Europe: Germany, France, Spain, Portugal, appropriate stages of the reporting process. processed and consolidated according to refer to the most recently established significant influence on the scope as a the Czech Republic and Slovakia; The generic procedures are then customized clearly defined procedures and criteria. situation. whole. The legal entities included in the – Asia-Pacific: Australia, Indonesia, India and to create procedures and indicators tailored 1/ Magnitude is a financial consolidation – The concept of “manager” can be hard environmental reporting scope are those Malaysia; to SUEZ ENVIRONNEMENT’s specific needs. software tool that allows the Group to to define in some countries where the whose activities are significant in terms of – North America: United States, Mexico; A Group-wide network of environmental collect, process and retrieve data input by Group operates outside France. This may environmental impact. The main activities – North Africa: Morocco. correspondents and coordinators, the legal entities that make up its local lead to a small underestimation of the excluded are therefore financial operations The main activities covered by the report appointed by the CEO of each reporting subsidiaries. Each entity is allocated a number of managers as some entities may and the construction and engineering are drinking water management, wastewater entity, is responsible for applying all of the financial consolidation method, which is also only include their senior managers in this activities of companies such as Safege, treatment, and treatment of sludges. procedures and instructions. used by the HR function: full consolidation category.

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Verification by statutory auditors Unit 2006 2007 2008 performance Reasonable Moderate assurance assurance 8/ improve safety and health in the workplace indicators Accidents at work frequency rate (FR) • No. 21.89 18.47 17.45 Accidents at work gravity rate (GR) No. 0.83 0.74 0.65 9/ support diversity Diversity rate •• % 18.0 % 18.3 % 18.2 % // Sustainable development in figures: 4 Priorities, 12 commitments Diversity rate among managers % 22,8 % 23.9 % 23.7 % A total of 22 performance indicators, published regularly with accompanying comments, will allow us to monitor progress (for further Diversity rate among qualified staff % 32.9 % 33.7 % 33.7 % information : http://www.suez-environnement.com/document/?f=profile/en/4_priorites_12_engagements_VA.pdf). The Group’s sustainable International (non-French) rate among senior managers % 27.8 % 31.7 % 32.1 % development policy also entails the publication of an internal “Sustainable Development Roadmap”. This covers in greater detail the Proportion of employees with a disability % 2.2 % 1.6 % 1.5 % technical and managerial issues facing the company in the fields of environmental, social and community responsibility and corporate 10/ maintain an active dialogue with our stakeholders governance. It also allows the Group to monitor progress on environmental and social issues. All major Group subsidiaries have their own 4 stakeholder sessions % of revenue covered by the stakeholder dialogue procedure % “Sustainable Development Roadmap” spelling out the Group’s objectives at the level where they operate and monitoring progress made. since 2007 11/ become a key actor of local sustainable developement to be Number of partnerships or non-commercial agreements concerning local No. defined in educational, social, environmental, cultural, sporting or consumer actions. 2009 to be Number of people retrained under return to work programs supported by the company No. defined in or its subsidiaries 2009 Verification by 12/ Provide regular and accessible information statutory auditors Unit 2006 2007 2008 on our Sustainable Development actions Reasonable Moderate Information available on environmental, social and corporate issues through websites assurance assurance yes and annual sustainable development reports at each significant operational level 1/ optimise waste recycling and recovery rate Audit of transparency and completeness of sustainable development reports yes Recovery rate for materials from household and non-hazardous industrial waste % 30.0 30.9 31.6 by external auditors Recycled materials offered to the market (tonnes) Non-financial indicators offering reasonable assurance 5 Outgoing tonnage of sorted paper and cardboard T 2,272,000 2,659,489 2,662,135 see Edelway Outgoing tonnage of sorted plastics T 235,981 259,074 346,224 Accredited dissemination of sustainable development good practice and dedicated - SE and Outgoing tonnage of sorted glass T 507,656 646,076 656,621 sustainable development section on local websites subsidiaries' websites Outgoing tonnage of sorted wood not used for energy recovery T 280,008 452,628 554,586 Outgoing tonnage of sorted metals T 197,681 948,044 836,505 Outgoing tonnage of tyres T 17,227 29,087 56,102 Incineration of H-NHIW - Bottom ash recovered T 1,060,087 1,049,913 1,000,149 Incineration of H-NHIW - Metal scrap recovered T 72,362 82,409 95,049 // environmental performance indicators Correspondence Coverage scope (FC) 2/ increase the yield of drinking water networks Unit NRE GRI3 2007 2008 Linear index of UFW from networks •• m3/km/d 10.7 10.1 9.5 3/ Reduce greenhouse gas emissions MANAGEMENT % Rev 3 4.8 96.3% 97.6% Direct and indirect greenhouse gas emissions •• TCO2e 6,065,954 6,559,722 5,928,175 WASTE - Environmental commitment policy or statement Contribution to avoided emissions TCO2e - 4,326,396 - 5,746,756 - 5,748,154 WASTE - Environmental program % Rev 3 4.8 93.2% 95.3% 4/ Improve energy efficiency WATER - Environmental commitment policy or statement % Rev 3 4.8 83.8% 80.8% WATER - Environmental program % Rev 3 4.8 72.1% 78.7% Total energy consumption by SUEZ ENVIRONNEMENT •• MWhe 5,317,081 5,695,122 5,924,539 T 3 4.8 30,609,344 32,623,727 Energy consumption as proportion of revenue Wh/€ Rev 855 732 741 WASTE - Tonnage of household and similar waste with ISO 14001 certification T 3 4.8 380,212 325,830 5/increase and promote renewable energy generation WASTE - Tonnage of household and similar waste with EMAS certification WASTE - Tonnage of household and similar waste certified to other standards T 3 4.8 857,142 857,142 Production of renewable energy (Waste - Water and Wastewater) • MWh 2,069,018 2,390,029 2,586,049 WASTE - Share of activity (tonnes) covered by environmental management system (EMS) % 3 4.8 81.6% 85.0% Energy recovery installed capacity • MW 469 559 547 WATER - Volumes covered by ISO 14001 certification Mm3 3 4.8 1,028 1,670 Calorific value of refuse derived fuels supplied by SUEZ ENVIRONNEMENT ktoe 203 231 234 WATER - Volumes covered by EMAS certification Mm3 3 4.8 - 527 3 6/Incorporate biodiversity into site management WATER - Volumes covered by other certification Mm 3 4.8 1,608 1,921 Biodiversity - Number of sensitive sites identified No. 233 WATER - Share of activity (volume) covered by environmental management system (EMS) % 3 4.8 54% 70% Biodiversity - Number of biodiversity audits carried out No. 173 WASTE - Environmental risk prevention plans % Rev 6 4.9 92% 92% Biodiversity - Number of action plans drawn up and implemented No. 127 WASTE - Environmental crisis management plans % Rev 6 4.9 95% 95% 7/ foster professional knowledge WATER - Environmental risk prevention plans % Rev 6 4.9 78% 79% Number of training hours per employee (scope: all employees) • hr/pers 14.5 15.2 13.5 WATER - Environmental crisis management plans % Rev 6 4.9 100% 99% % of employees attending training % 58.6 % 60.0 % 57.2 % Complaints leading to compliance orders (related to environmental incidents) No. 8 EN28 13 14 % of managers attending training % 64.0 % 74.2 % 69.5 % Convictions for environmental damage No. 8 EN28 9 2 % of STSs (senior technicians and supervisors) attending training % 71.3 % 67.8 % 69.4 % Compensation paid as a result of convictions (related to environmental incidents) K€ 8 EN28 291 - % of WETs (workers, employees and technicians) attending training % 53.9 % 54.9 % 50.8 % Total legal costs of defending suits K€ 8 EN28 46 53

> PAGE 100 > PAGE 101 SUEZ ENVIRONNEMENT 2008

// environmental performance indicators Correspondence Coverage scope (FC) (Continued) Unit NRE GRI3 2007 2008 ENERGY Installed capacity - Electricity - Biogas recovery MWe 1 EN3 120 122 Installed capacity - Electricity - Energy recovery from household waste MWe 1 EN3 439 425 Installed capacity - Heat - Biogas recovery MWth 1 EN3 5 13 Installed capacity - Heat - Energy recovery from household waste MWth 1 EN3 1,220 1,229 WASTE - Electricity consumption MWhe 1 EN3 425,876 483,380 Energy consumption of waste treatment MWh 1 EN3 3,283,784 3,237,309 WATER - Electricity consumption MWhe 1 EN3 2,049,135 2,300,469 Energy consumption of drinking and wastewater activities MWh 1 EN3 2,411,338 2,687,230 Electricity consumption per tonne of waste treated kWh/T 1 EN3 32 24 Electricity consumption per m“ of drinking water produced Whe / m3 1 EN3 502 517 Electricity consumption per m“ of wastewater collected and treated Whe / m3 1 EN3 671 665 WATER WASTE - Water consumption excluding cleaning services (urban, industrial) m3 1 EN8 6,260,508 , 7,101,958 AIR Direct emissions of greenhouse gases *Waste - collection TCO2e 1 EN16 517,320 595,444 *Waste - incineration TCO2e 1 EN16 1,880,613 1,733,894 *Waste - landfill TCO2e 1 EN16 2,721,011 2,100,841 *Waste - treatment of hazardous industrial waste TCO2e 1 EN16 214,775 233,141 *Water - wastewater treatment-fuel consumption TCO2e 1 EN16 81,294 92,867 Indirect emissions of greenhouse gases *Waste - Annual electricity consumption TCO2e 1 EN16 280,149 232,026 *Water - Annual electricity consumption TCO2e 1 EN16 670,210 800,212 Contribution to prevention of greenhouse gas emissions *Waste - by materials recovery TCO2e 1 EN16 3,814,915 3,765,734 *Waste - by energy recovery (incineration) TCO2e 1 EN16 708,229 682,515 *Waste - by energy recovery (landfill) TCO2e 1 EN16 295,335 324,551 *Waste - by energy recovery from hazardous waste TCO2e 1 EN16 39,787 48,183 *Waste - by alternative fuels prepared and supplied by SE TCO2e 1 EN16 869,864 880,268 *Water - by energy recovery TCO2e 1 EN16 18,626 46,902 DRINKING WATER PRODUCTION AND DISTRIBUTION Number of treatment plants No. 1 SE** 1,634 1,746 Annual production volume (input to network) Mm3 1 SE 2,315 2,495 Volume of drinking water distributed Mm3 1 SE 1,582 1,620 Technical performance of drinking water distribution networks % 1 SE 75 76 Percentage of boreholes and groundwater catchment areas with protected perimeters % 2 SE 21 78 Network length km 2 SE 146,626 147,458 WASTEWATER COLLECTION AND TREATMENT Total number of treatment plants No. 2 EN 26 1,554 1,535 Network length km 2 EN26 61,060 65,260 Wastewater treated Mm3 2 EN26 1,859 2,025 Purification performance (BOD5 eliminated) of the sewage plants % 2 EN26 88 89 Percentage of water reused after treatment % 1 EN10 2 6 Percentage of sludge reused (agricultural recovery) % 1 EN22 59 56 COLLECTION SERVICES Population covered by collection services No. 1 SE 44,558,498 50,934,156 Industrial and commercial customers covered by collection services No. 1 SE 444,009 501,092 Tonnage of household waste collected T 1 EN22 9,214,237 9,496,686 Tonnage of medical waste collected T 1 EN22 118,247 160,940 Tonnage of industrial and commercial waste collected (NHIW) T 1 EN22 12,773,784 12,884,461 Tonnage of hazardous waste collected T 1 EN22 2,050,569 2,465,486 Number of trucks No. 1 EN29 11,742 12,368 Percentage of truck fleet running on alternative fuels % 1 EN29 6 5 Fuel consumption per truck m3/No. 1 EN3 14 14 Average fuel consumption per tonne collected L/T 1 EN3 8 8

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// envi ronmental performance indicators Correspondence Coverage scope (FC) // envi ronmental performance indicators Correspondence Coverage scope (FC) (Continued) Unit (Continued) Unit NRE GRI3 2007 2008 NRE GRI3 2007 2008 ENERGY SORTING/RECYCLING Installed capacity - Electricity - Biogas recovery MWe 1 EN3 120 122 Number of transfer stations No. 1 SE 293 305 Installed capacity - Electricity - Energy recovery from household waste MWe 1 EN3 439 425 Number of sorting/recycling centers No. 1 SE 252 278 Installed capacity - Heat - Biogas recovery MWhth 1 EN3 5 13 Tonnage incoming to sorting centers T 1 EN22 11,202,449 11,746,853 Installed capacity - Heat - Energy recovery from household waste MWhth 1 EN3 1,220 1,229 Tonnage of recovered materials outgoing from sorting centers (excluding monoflow) T 2 EN22 7,044,440 7,202,247 WASTE - Electricity consumption MWhe 1 EN3 425,876 483,380 Percentage of non-recyclable waste from sorting centers % 2 EN22 35 39 Energy consumption of waste treatment MWe 1 EN3 3,283,784 3,237,309 Tonnage sent directly to recycling subsidiaries after collection WATER - Electricity consumption MWhe 1 EN3 2,049,135 2,300,469 (dumps, voluntary collection center, transfer) without going through T 1 EN22 1,903,695 2,274,098 a sorting/recycling center. Energy consumption of drinking and wastewater activities MWe 1 EN3 2,411,338 2,687,230 COMPOSTING Electricity consumption per tonne of waste treated kWh/T 1 EN3 32 24 No. 1 SE 114 106 Electricity consumption per m“ of drinking water produced Whe / m3 1 EN3 502 517 Number of composting sites Electricity consumption per m“ of wastewater collected and treated Whe / m3 1 EN3 671 665 Tonnage incoming T 1 EN22 1,561,154 1,597,441 WATER Tonnage of compost produced T 2 EN22 564,866 619,297 WASTE - Water consumption excluding cleaning services (urban, industrial) Mm3 1 EN8 6,260,508 , 7,101,958 Tonnage of sludge recovered by spreading on the land T 2 EN22 724,461 753,978 AIR Efficiency of biological recovery % 2 EN22 56 58 Direct emissions of greenhouse gases THERMAL TREATMENT OF NON-HAZARDOUS WASTE *Waste - collection TCO2e 1 EN16 517,320 595,444 Number of urban waste incineration plants No. 1 SE 47 47 *Waste - incineration TCO2e 1 EN16 1,880,613 1,733,894 Tonnage incoming T 1 EN22 5,990,774 5,888,233 *Waste - landfill TCO2e 1 EN16 2,721,011 2,100,841 Tonnage of waste incinerated T 2 EN6 5,669,406 5,530,878 *Waste - treatment of hazardous industrial waste TCO2e 1 EN16 214,775 233,141 SOx emissions T 1 EN20 231 212 *Water - wastewater treatment-fuel consumption TCO2e 1 EN16 81,294 92,867 NOx emissions T 1 EN20 4,863 4,909 Indirect emissions of greenhouse gases Dust emissions T 1 EN20 59 53 *Waste - Annual electricity consumption TCO2e 1 EN16 280,149 232,026 Mercury emissions T 1 EN20 0.266 0.273 *Water - Annual electricity consumption TCO2e 1 EN16 670,210 800,212 Residues from incineration (fly ash) produced T 1 EN22 244,364 245,500 Contribution to prevention of greenhouse gas emissions Metal scrap recovered % 2 EN22 86 88 *Waste - by materials recovery TCO2e 1 EN16 3,814,915 3,765,734 Quantity of electrical energy produced MWhe 1 EN6 2,392,694 2,440,279 *Waste - by energy recovery (incineration) TCO2e 1 EN16 708,229 682,515 Quantity of thermal energy sold MWhth 1 EN6 760,542 845,577 *Waste - by energy recovery (landfill) TCO2e 1 EN16 295,335 324,551 STORAGE OF NON-HAZARDOUS WASTE *Waste - by energy recovery from hazardous waste TCO2e 1 EN16 39,787 48,183 Number of landfills (K1+K2+K3) No. 1 SE 144 143 *Waste - by alternative fuels prepared and supplied by SE TCO2e 1 EN16 869,864 880,268 o/w household waste landfills No. 1 SE 116 114 *Water - by energy recovery TCO2e 1 EN16 18,626 46,902 o/w inert waste landfills No. 1 SE 16 16 DRINKING WATER PRODUCTION AND DISTRIBUTION Tonnage incoming to household landfills T 1 EN22 15,437,034 15,515,011 Number of treatment plants No. 1 SE** 1,634 1,746 m3 1 EN22 2,678,468 2,679,838 Annual production volume (input to network) Mm3 1 SE 2,315 2,495 Leachates treated Volume of drinking water distributed Mm3 1 SE 1,582 1,620 Proportion of landfills operated equipped with systems to capture and treat biogas % 1 EN22 80 84 Technical performance of drinking water distribution networks % 1 SE 75 76 TREATMENT OF HAZARDOUS WASTE Percentage of boreholes and groundwater catchment areas with protected perimeters % 2 SE 21 78 Number of hazardous waste incinerators No. 1 SE 11 8 Network length km 2 SE 146,626 147,458 Number of hazardous waste platforms (pre-treatment and transfer) No. 1 SE 133 126 WASTEWATER COLLECTION AND TREATMENT Number of industrial waste storage plants No. 1 SE 12 13 Total number of treatment plants No. 2 EN 26 1,554 1,535 Number of medical waste treatment sites No. 1 SE 5 9 Network length km 2 EN26 61,060 65,260 Hazardous waste treated - total not including contaminated soils T 1 EN22 1,548,712 2,727,706 Wastewater treated Mm3 2 EN26 1,859 2,025 o/w recovered in cement plants T 1 EN22 586,937 428,745 Purification performance (BOD5 eliminated) of the sewage plants % 2 EN26 88 89 o/w incinerated with energy recovery T 1 EN22 316,732 409,068 Percentage of water reused after treatment % 1 EN10 2 6 Tonnage of soils treated/recovered T EN23 979,242 1,093,629 Percentage of sludge reused (agricultural recovery) % 1 EN22 59 56 Alternative fuels used to replace fossil fuels supplied by SUEZ ENVIRONNEMENT TOE 1 EN22 230,920 233,682 COLLECTION SERVICES Tonnage of Class 1 (HW) waste sent to landfill by the Group T 1 EN22 644,051 841,071 Population covered by collection services No. 1 SE 44,558,498 50,934,156 END-OF-LIFE ELECTRICAL AND ELECTRONIC WASTE Industrial and commercial customers covered by collection services No. 1 SE 444,009 501,092 Number of sites for treating end-of-life electrical and electronic waste No. 1 SE 26 85 Tonnage of household waste collected T 1 EN22 9,214,237 9,496,686 Tonnage incoming for dismantling/recycling T 1 EN22 19,735 18,902 Tonnage of medical waste collected T 1 EN22 118,247 160,940 Tonnage of materials sent for recycling T 1 EN22 14,494 36,847 Tonnage of industrial and commercial waste collected (NHIW) T 1 EN22 12,773,784 12,884,461 TOTAL Tonnage of hazardous waste collected T 1 EN22 2,050,569 2,465,486 Total tonnage of waste treated T 39,006,984 39,581,704 Number of trucks No. 1 EN29 11,742 12,368 Total tonnage recovered (materials) T 11,930,232 12,539,163 Percentage of truck fleet running on alternative fuels % 1 EN29 6 5 Total tonnage recovered (materials or energy) T 18,315,635 18,498,787 m3/No. 1 EN3 14 14 Fuel consumption per truck Total tonnage of non-hazardous waste treated T 36,479,030 35,760,369 Average fuel consumption per tonne collected L/T 1 EN3 8 8 (sorting, composting, incineration, landfill)

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// Human Resources Indicators Absolute value Ratios 2006 2007 2008 2006 2007 2008 EMPLOYEES BY DIVISION Water Europe 11,610 11,914 11,679 20.2% 19.2% 17.9% Waste Europe 31,460 33,891 35,536 54.8% 54.7% 54.4% International 13,879 15,565 17,581 24.2% 25.1% 26.9% Head Office 497 545 586 0.9% 0.9% 0.9% TOTAL EMPLOYEES OF FULLY CONSOLIDATED COMPANIES 57,446 61,915 65,382 100% 100% 100% EMPLOYEES BY GEOGRAPHICAL AREA European Union 48,785 52,477 54,931 84.9% 84.8% 84.0% Rest of Europe 73 78 80 0.1% 0.1% 0.1% North America 2,553 2,704 3,250 4.4% 4.4% 5.0% South America 272 231 222 0.5% 0.4% 0.3% Africa / Middle East 3,265 3,646 3,948 5.7% 5.9% 6.0% Asia / Oceania 2,498 2,779 2,951 4.3% 4.5% 4.5% TOTAL 57,446 61,915 65,382 100% 100% 100% EMPLOYEES BY SOCIO-economic CATEGORY Managers 7,091 7,766 8,358 12.3% 12.5% 12.8% Statutory auditors’ Senior technicians and supervisors (STS) 10,406 11,365 12,420 18.1% 18.4% 19.0% Workers, employees and technicians (WET) 39,949 42,784 44,604 69.5% 69.1% 68.2% report on the review TOTAL 57,446 61,915 65,382 100% 100% 100% RATIO OF WOMEN IN THE GROUP Men 47,115 50,593 53,482 82.0% 81.7% 81.8% of selected environmental Women 10,331 11,322 11,900 18.0% 18.3% 18.2% TOTAL 57,446 61,915 65,382 100% 100% 100% RATIO OF WOMEN IN MANAGEMENT and social indicators Men 5,478 5,911 6,380 77.3% 76.1% 76.3% Year ended December 31st, 2008 Women 1,613 1,855 1,978 22.7% 23.9% 23.7% TOTAL 7,091 7,766 8,358 100% 100% 100% PROPORTION OF EMPLOYEES with a disability Percentage in year-end workforce 2.2% 1.6% 1.5% Breakdown of workforce by contract type Permanent (C.D.I. contracts) 92.9% 92.1% 91.8% Other contracts 7.1% 7.9% 8.2% EMPLOYMENT Turnover 9.0% 8.7% 8.4% This is a free translation At the request of SUEZ ENVIRONNEMENT summarized in pages 98 and 99 (hereinafter Voluntary employee turnover 5.3% 5.7% 5.2% into English of the Company and in our capacity as the “the reporting criteria”). Hiring rate 16.6% 19.6% 19.5% original report issued company’s Statutory Auditors, we performed It is our responsibility, based on the work Hiring rate under permanent contracts 59.0% 59.7% 57.4% in French and is a review with the aim of providing performed, to express a conclusion on RECRUITMENT provided solely for the moderate and reasonable assurance on the data. The conclusion expressed below Number of external recruits on permanent contracts 5,580 7,073 7,169 convenience of English the environmental and social indicators relates solely to this data and not Number of external recruits on temporary contracts 3,894 4,760 5,313 speaking readers. selected by SUEZ Environment Company to the entire annual and sustainable WORKING CONDITIONS and identified by the symbols • or •• development report. Absenteeism (days absent/employee) 17.3 15.5 14.7 shown on pages 100 and 101 for fiscal year // Nature and scope Overtime 5.1% 5.0% 5.0% 2008 and at Group level (“the data”). of our work WORKPLACE SAFETY The data was prepared under the responsibility We performed our procedures in accordance Number of lethal accidents (employees) 4 6 2 Rate of frequency (per million of working hours) 21.89 18,47 17,45 of SUEZ Environnement Company with the applicable professional guidelines. Rate of severity (per thousands of working hours) 0.83 0.74 0.65 management, in accordance with the Moderate assurance. TRAINING following internal reporting criteria: We conducted the following procedures Percentage of workforce trained 58.6% 60.0% 57.2% – The set of procedures relating in order to provide moderate assurance Number of training hours per employee trained (hr/employee) 24.8 25.3 23.6 to environmental data reporting, that the selected data1 identified by Training expenses employee (€/employee) 703.8 € 889.9 € 819.5 € – The set of procedures relating to social the symbol • did not contain any material Breakdown of training time by topic data reporting, available for consultation anomaly. A higher level of assurance Business technology 29.8% 31.2% 31.1% at the Environment and Performance would have required more extensive Quality, environment and safety 38.5% 36.6% 39.7% Assessment Department, the Human work. Our work covers the data Languages 8.2% 8.5% 6.4% Resources Performance Department and consolidated at Group level; it does not Others 23.6% 24.1% 22.9% the Health & Safety Department, as include the coverage related to the data. ...

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> PAGE 104 > PAGE 105 SUEZ ENVIRONNEMENT 2008 financial summary Dec. 31 Dec. 31 Dec. 31 // Consolidated balance sheet (In millions of euros) 2008 2007 2006 ... – We assessed the environmental and // Comments on the procedures // Conclusion NON-CURRENT ASSETS social reporting criteria in terms The reporting criteria call for the following Limited assurance. Intangible assets, net 1,867.2 1,712.9 1,721.5 of its relevance, reliability, neutrality, comments from us: Based on our review, we did not identify Goodwill 2,897.5 2,720.2 2,244.2 understandability and completeness. Environmental reporting. any material anomaly likely to call into Property, plant & equipment, net 6,205.8 5,918.6 5,689.6 – We interviewed the persons responsible – Progress has been made in the application question the fact that the data identified by Available-for-sale securities 729.2 1,143.6 827.7 Loans and receivables carried at amortized cost 457.4 312.7 425.9 for the application of the reporting criteria of the procedures and the general the symbol • were prepared, in all material Derivative financial instruments (including commodity derivatives) 89.6 58.2 45.0 at the Environment and Performance understanding of the indicator definitions. respects, in accordance with the above- Investments in associates 265.6 237.7 220.9 Assessment Department, the Human However, further efforts are needed in mentioned reporting criteria. Other non-current assets 120.0 55.1 45.5 Resources Department and the Health & adapting and applying them correctly Reasonable assurance. Deferred tax assets 500.2 574.0 673.7 TOTAL NON-CURRENT ASSETS 13,132.5 12,733.0 11,894.0 Safety Department, at the head office and at the different reporting levels, In our opinion, the data, identified by the CURRENT ASSETS within the audited entities. especially regarding “energy consumption” symbol •• were prepared, in all material Derivative financial instruments (including commodity derivatives) 0.3 14.9 12.4 Loans and receivables carried at amortized cost 151.8 188.6 145,4 – We conducted substantive tests at 11 sites and “renewable energy capacity”. aspects, in accordance with the above- Trade and other receivables 3,588.4 3,147.5 3,083.9 2 owned by 8 selected entities for the – Improvements have been observed mentioned reporting criteria. Inventories 245.9 242.5 245.9 environmental data, representing on average at headquarters and at the major Other current assets 872.6 765.5 685.0 82% of SUEZ Environnement Company business units in implementing controls Financial assets at fair value through income 51.0 179.5 53.5 Cash and cash equivalents 1,668;5 1,466.2 1,994.8 consolidated data; and at 10 selected and formalizing the data processing. TOTAL CURRENT ASSETS 6,578.5 6,004.7 6,220.9 entities3 for social data, representing 64% However, controls and formalization need TOTAL ASSETS 19,711.0 18,737.7 18,114.9 1 These data are the following [contribution to group consolidated shareholders equty of SUEZ Environnement Company to be reinforced in all entities involved data from the entities selected for our work is Shareholders’ equity Group share 3,532.4 3,643.9 3,547.0 consolidated staff. in reporting, with a view toward mentioned between brackets]: Installed capacity for Minority Interests 637.6 613.0 1,120.1 – In addition, we have carried out analytical the deployment of systematic controls renewable energy recovery (93%); Usable renewable energy production (82%); Frequency rate of work TOTAL CONSOLIDATED SHAREHOLDERS’ EQUITY 4,170.0 4,256.9 4,667.1 reviews and consistency tests for 3 additional throughout the Group. accident (hours worked: 74%); Number of training NON-CURRENT LIABILITIES entities for environmental reporting and Social reporting. hours per person (70%). Provisions 1,021.1 955.2 1,025.6 Long-term borrowings 5,100.5 4,722.6 3,335.8 2 LDEF, Degrémont (Viveros de la Villa and 4 additional entities for social reporting. – Hiring more corporate staff has been Derivative financial instruments (including commodity derivatives) 22.5 16.1 17.4 Grimonpont sites), United Water (Toms River and We examined, on a sampling basis, the part of SUEZ Environnement Company’s Indianapolis sites), SITA France (business unit and Other financial liabilities 18.9 2.3 2.6 calculations and verified the data reporting continuing effort to enhance its internal Val Auve, ISD MMS Les Ménils sorting sites), SITA UK Other non-current liabilities 514.2 246.8 121.5 Deferred tax liabilities 332.7 561.1 605.3 at different consolidation levels. control. Implementation of internal (business unit and Kirklees and Packington sites), SITA Sweden (business unit and Kovik site), SITA TOTAL NON-CURRENT LIABILITIES 7,009.9 6,504.1 5,108.2 Reasonable assurance. controls needs to be continued throughout Germany (business unit and Zorbau site) and TERIS CURRENT LIABILITIES For the data identified4 by the symbol ••, the entities involved in the reporting (business unit and Givors Teris Labo-Services site). Provisions 306.9 341.2 354.0 2,620.8 2,350.1 2,598.9 the degree of precision applied to the process. 3 LDEF, SDEI, Lydec, SITA France (four entities: SITA Short-term borrowings IDF, SITA Centre-Ouest, SITA FD, SITA MOS), SITA UK, Derivative financial instruments (including commodity derivatives) 83.3 5.4 6.3 measurement and the more extensive nature – Social reporting can yet be improved SITA Poland and SITA Deutschland. Trade and other payables 3,863.7 3,714.7 3,852.9 of our work than that previously described, by reinforcing the application of Other current liabilities 1,656.4 1,565.3 1,527.5 4 These data are the following [contribution to group TOTAL CURRENT LIABILITIES 8,531.1 7,976.7 8,339.6 particularly in terms of the number of the reporting criteria and the control data from the entities selected for our work is TOTAL CONSOLIDATED SHAREHOLDERS’ EQUITY AND LIABILITIES 19,711.0 18,737,7 18,114.9 samplings, enable us to express reasonable of its application for the “number of training mentioned between brackets]: total primary and secondary energy consumption (87%); direct and assurance. To assist us in conducting our hours”, “total worked hours” and for indirect greenhouse gas emissions (76%); Drinking // Consolidated income statement (In millions of euros) Dec 31, 2008 Dec 31, 2007 Dec 31, 2006 work, we referred to the environment and the definition of the reporting perimeter. water distribution – linear network losses index Revenues 12,363.7 12,034.1 11,446.6 sustainable development experts of our firm (based on drinking water input into the network) (67%); total workforce (73%); proportion of women in Purchases (2,677.2) (2,210.1) (2,384.4) under the responsibility of Mr. Eric Duvaud. the group (70%). Personnel costs (3,062.2) (3,140.1) (2,967.4) Depreciation, amortization and provisions (776.0) (754.9) (679.8) Other operating income and expenses (4,789.2) (4,867.6) (4,354.6) CURRENT OPERATING INCOME 1,059.1 1,061.4 1,060.4 Mark-to-market on operating financial instruments 3 . 2 (5.7) (1.9) Impairment of property, plant and equipement, intangible and financial assets (1.7) (35.4) (53.9) Restructuring costs (20.9) (12.3) 1 . 0 Expenses linked to the Initial Public Offering (50.8) - - Disposal of assets 46.9 181.4 149.7 INCOME FROM OPERATING ACTIVITIES 1,035.8 1,189.4 1,155.3 Financial expenses (420.8) (365.7) (331.5) Financial income 91.0 103.0 167.5 NET FINANCial INCOME/(loss) (329.8) (262.7) (164.0) Income tax expense (92.7) (273.5) (276.1) Neuilly-sur-Seine, Share in net income of associates 34.0 22.6 20.7 May 20, 2009 CONSOLIDATED NET INCOME 647.3 675.8 735.9 The Statutory Auditors Minority interests 114.1 184.1 162.1 ERNST & YOUNG et Autres Net income, Group share 533.2 491.7 573.8 Nicole Maurin et Pascal Macioce EPS (Group share) 1.09 1.00 1.17

> PAGE 106 > PAGE 107 SUEZ ENVIRONNEMENT 2008 financial summary Dec. 31 Dec. 31 Dec. 31 // Consolidated balance sheet (In millions of euros) 2008 2007 2006 ... – We assessed the environmental and // Comments on the procedures // Conclusion NON-CURRENT ASSETS social reporting criteria in terms The reporting criteria call for the following Limited assurance. Intangible assets, net 1,867.2 1,712.9 1,721.5 of its relevance, reliability, neutrality, comments from us: Based on our review, we did not identify Goodwill 2,897.5 2,720.2 2,244.2 understandability and completeness. Environmental reporting. any material anomaly likely to call into Property, plant & equipment, net 6,205.8 5,918.6 5,689.6 – We interviewed the persons responsible – Progress has been made in the application question the fact that the data identified by Available-for-sale securities 729.2 1,143.6 827.7 Loans and receivables carried at amortized cost 457.4 312.7 425.9 for the application of the reporting criteria of the procedures and the general the symbol • were prepared, in all material Derivative financial instruments (including commodity derivatives) 89.6 58.2 45.0 at the Environment and Performance understanding of the indicator definitions. respects, in accordance with the above- Investments in associates 265.6 237.7 220.9 Assessment Department, the Human However, further efforts are needed in mentioned reporting criteria. Other non-current assets 120.0 55.1 45.5 Resources Department and the Health & adapting and applying them correctly Reasonable assurance. Deferred tax assets 500.2 574.0 673.7 TOTAL NON-CURRENT ASSETS 13,132.5 12,733.0 11,894.0 Safety Department, at the head office and at the different reporting levels, In our opinion, the data, identified by the CURRENT ASSETS within the audited entities. especially regarding “energy consumption” symbol •• were prepared, in all material Derivative financial instruments (including commodity derivatives) 0.3 14.9 12.4 Loans and receivables carried at amortized cost 151.8 188.6 145,4 – We conducted substantive tests at 11 sites and “renewable energy capacity”. aspects, in accordance with the above- Trade and other receivables 3,588.4 3,147.5 3,083.9 2 owned by 8 selected entities for the – Improvements have been observed mentioned reporting criteria. Inventories 245.9 242.5 245.9 environmental data, representing on average at headquarters and at the major Other current assets 872.6 765.5 685.0 82% of SUEZ Environnement Company business units in implementing controls Financial assets at fair value through income 51.0 179.5 53.5 Cash and cash equivalents 1,668;5 1,466.2 1,994.8 consolidated data; and at 10 selected and formalizing the data processing. TOTAL CURRENT ASSETS 6,578.5 6,004.7 6,220.9 entities3 for social data, representing 64% However, controls and formalization need TOTAL ASSETS 19,711.0 18,737.7 18,114.9 1 These data are the following [contribution to group consolidated shareholders equty of SUEZ Environnement Company to be reinforced in all entities involved data from the entities selected for our work is Shareholders’ equity Group share 3,532.4 3,643.9 3,547.0 consolidated staff. in reporting, with a view toward mentioned between brackets]: Installed capacity for Minority Interests 637.6 613.0 1,120.1 – In addition, we have carried out analytical the deployment of systematic controls renewable energy recovery (93%); Usable renewable energy production (82%); Frequency rate of work TOTAL CONSOLIDATED SHAREHOLDERS’ EQUITY 4,170.0 4,256.9 4,667.1 reviews and consistency tests for 3 additional throughout the Group. accident (hours worked: 74%); Number of training NON-CURRENT LIABILITIES entities for environmental reporting and Social reporting. hours per person (70%). Provisions 1,021.1 955.2 1,025.6 Long-term borrowings 5,100.5 4,722.6 3,335.8 2 LDEF, Degrémont (Viveros de la Villa and 4 additional entities for social reporting. – Hiring more corporate staff has been Derivative financial instruments (including commodity derivatives) 22.5 16.1 17.4 Grimonpont sites), United Water (Toms River and We examined, on a sampling basis, the part of SUEZ Environnement Company’s Indianapolis sites), SITA France (business unit and Other financial liabilities 18.9 2.3 2.6 calculations and verified the data reporting continuing effort to enhance its internal Val Auve, ISD MMS Les Ménils sorting sites), SITA UK Other non-current liabilities 514.2 246.8 121.5 Deferred tax liabilities 332.7 561.1 605.3 at different consolidation levels. control. Implementation of internal (business unit and Kirklees and Packington sites), SITA Sweden (business unit and Kovik site), SITA TOTAL NON-CURRENT LIABILITIES 7,009.9 6,504.1 5,108.2 Reasonable assurance. controls needs to be continued throughout Germany (business unit and Zorbau site) and TERIS CURRENT LIABILITIES For the data identified4 by the symbol ••, the entities involved in the reporting (business unit and Givors Teris Labo-Services site). Provisions 306.9 341.2 354.0 2,620.8 2,350.1 2,598.9 the degree of precision applied to the process. 3 LDEF, SDEI, Lydec, SITA France (four entities: SITA Short-term borrowings IDF, SITA Centre-Ouest, SITA FD, SITA MOS), SITA UK, Derivative financial instruments (including commodity derivatives) 83.3 5.4 6.3 measurement and the more extensive nature – Social reporting can yet be improved SITA Poland and SITA Deutschland. Trade and other payables 3,863.7 3,714.7 3,852.9 of our work than that previously described, by reinforcing the application of Other current liabilities 1,656.4 1,565.3 1,527.5 4 These data are the following [contribution to group TOTAL CURRENT LIABILITIES 8,531.1 7,976.7 8,339.6 particularly in terms of the number of the reporting criteria and the control data from the entities selected for our work is TOTAL CONSOLIDATED SHAREHOLDERS’ EQUITY AND LIABILITIES 19,711.0 18,737,7 18,114.9 samplings, enable us to express reasonable of its application for the “number of training mentioned between brackets]: total primary and secondary energy consumption (87%); direct and assurance. To assist us in conducting our hours”, “total worked hours” and for indirect greenhouse gas emissions (76%); Drinking // Consolidated income statement (In millions of euros) Dec 31, 2008 Dec 31, 2007 Dec 31, 2006 work, we referred to the environment and the definition of the reporting perimeter. water distribution – linear network losses index Revenues 12,363.7 12,034.1 11,446.6 sustainable development experts of our firm (based on drinking water input into the network) (67%); total workforce (73%); proportion of women in Purchases (2,677.2) (2,210.1) (2,384.4) under the responsibility of Mr. Eric Duvaud. the group (70%). Personnel costs (3,062.2) (3,140.1) (2,967.4) Depreciation, amortization and provisions (776.0) (754.9) (679.8) Other operating income and expenses (4,789.2) (4,867.6) (4,354.6) CURRENT OPERATING INCOME 1,059.1 1,061.4 1,060.4 Mark-to-market on operating financial instruments 3 . 2 (5.7) (1.9) Impairment of property, plant and equipement, intangible and financial assets (1.7) (35.4) (53.9) Restructuring costs (20.9) (12.3) 1 . 0 Expenses linked to the Initial Public Offering (50.8) - - Disposal of assets 46.9 181.4 149.7 INCOME FROM OPERATING ACTIVITIES 1,035.8 1,189.4 1,155.3 Financial expenses (420.8) (365.7) (331.5) Financial income 91.0 103.0 167.5 NET FINANCial INCOME/(loss) (329.8) (262.7) (164.0) Income tax expense (92.7) (273.5) (276.1) Neuilly-sur-Seine, Share in net income of associates 34.0 22.6 20.7 May 20, 2009 CONSOLIDATED NET INCOME 647.3 675.8 735.9 The Statutory Auditors Minority interests 114.1 184.1 162.1 ERNST & YOUNG et Autres Net income, Group share 533.2 491.7 573.8 Nicole Maurin et Pascal Macioce EPS (Group share) 1.09 1.00 1.17

> PAGE 106 > PAGE 107 SUEZ ENVIRONNEMENT 2008

Performance indicators Economic performance indicators global reporting ec1 Direct economic value 10-11, 107 ec2 Financial implications of climate change 36-37 RD* ec3 Coverage of employee benefit plans not published initiative index ec4 Significant financial assistance received from government not published ec6 Local suppliers 48-49 The Global Reporting Initiative (GRI) was launched in 1997 with the goal of introducing globally accepted guidelines ec7 Local recruitment 104 ec8 Investment in infrastructure development 107 RD* for reporting on the economic, environmental and social activities of companies and other organizations. Environmental performance indicators EN1 Total consumption of raw materials not published EN2 Recycled materials 48-49 or reference EN3 Direct energy consumption 102-103 Page of report to other online not included documents EN4 Indirect energy consumption EN6 (add) Initiatives to improve energy efficiency or the use of renewable energies 84-85, 100 Strategy and analysis EN8 Total water consumption 102 1.1 CEO statement 21-22 EN10 (add) Percentage and total volume of water recycled and reused 102 1.2 Risks and opportunities 36-39 EN11 Land in protected areas 85, 100 Profil organisationnel EN12 Significant impacts on biodiversity 85, 100 2.1 Name of organization 1 EN13 (add) Habitats protected or restored 85, 100 2.2 Products and/or services 4-5 EN14 (add) Strategies, current actions and future plans for managing impacts on biodiversity. 85, 100 2.3 Operational structure 14-15 EN16 Direct and indirect greenhouse gas emissions 85, 100, 102 2.4 Registered office 112 EN17 Other indirect greenhouse gas emissions 85, 100, 102 2.5 Countries of operation 14-15 EN18 (add) Initiatives to reduce greenhouse gas emissions 84-85 2.6 Nature of ownership, legal form 40-41 EN19 Emissions of ozone-depleting substances not published 2.7 Markets 4-5 EN20 Air emissions of NOx, SOx 103 2.8 Scale of the organization 10-11 EN21 Total water discharge not published 2.9 Significant decisions on areas of operation and changes during the reporting period 12-13 EN22 Total weight of waste 100-103 2.10 Awards 51 EN23 Total significant spills not published Report parameters EN26 Initiatives to mitigate environmental impacts 82-85, 102 3.1 Reporting period 98-99 EN27 Products recuperable at the end of their life cycle not published 3.2 Date of most recent previous report 98-99 EN28 Monetary value of significant fines 101 3.3 Reporting cycle 98-99 Social performance indicators 3.4 Contacts 41 Labor practices and decent work 3.5 Process for defining report content 98-99 LA1 Workforce by employment type 104 3.6 Scope 98-99 LA2 Turnover 104 3.7 Limitations on reporting scope 98-99 LA4 Employees covered by collective bargaining agreements not included LA5 Minimum notice periods regarding operational changes, including whether these are specified 3.8 Basis of reporting on joint ventures, etc. 98-99 not included in collective agreements 3.9 Techniques used for estimates/basis of calculations, etc. 98-99 3.10 Restatements 98-99 LA7 Rates of injury, occupational diseases, lost days, and absenteeism 104 3.11 Changes to reporting methods 98-99 LA8 Programs to prevent serious diseases not published RD* 104 3.12 Standard disclosures 108-109 LA10 Training by employee category LA13 Breakdown of management bodies by gender 86-87, 100, 104 3.13 Assurance policy 105-106 LA14 Ratio of basic salary of men to women not published Governance, commitments and dialogue Human rights 4.1 Governance structure 32-33 HR1 Significant investment agreements that include human rights clauses 52-53 4.2 Is the Chair of the highest governance body also an executive officer? 32-33 HR2 Screening of suppliers on human rights criteria 48-49 4.3 Independent members of the highest governance body 32-33 HR4 Cases of discrimination 52-53 4.4 Mechanisms available to shareholders and employees 40-41 HR5 Breaches of rights to freedom of association and collective bargaining 52-53 4.5 Management remuneration 32-33, 40-41 RD* HR6 Child labor 52-53 4.6 Processes to avoid conflicts of interest 32-33, 37 HR7 Forced and compulsory labor 52-53 4.7 Expertise of the highest governance body 32-33 Society 4.8 Internally developed codes of conduct, mission and values 52-53 Website SO1 Impact on communities 82-85 4.9 Board procedures 32-33 SO2 Number of entities analyzed for risks related to corruption 32-33, 48-49, 52-53 4.10 Performance assessment of the highest governance body 32-33, 40-41 SO3 Employees trained in anti-corruption policies and procedures 32-33, 48-49, 52-53 4.11 Application of the precautionary principle 32-33, 37 SO4 Actions taken in response to incidents of corruption 32-33, 48-49, 52-53 4.12 Externally developed charters, sets of principles and initiatives to which the organization subscribes 52-53 Website SO5 Public policy positions and participation in public policy development 94-95 Website 4.13 Principal memberships of national/international associations 54-55, 110 SO8 Monetary value of significant fines not published 4.14 List of stakeholder groups engaged by the organization 40-41, 56-57, 88-89 Product responsibility 4.15 Basis of identification and selection of stakeholders 56-57, 88-89 PR1 Policy to improve the health and safety impacts of products throughout their life cycle 92-93 4.16 Approaches to dialogue with stakeholders 56-57, 88-89 PR3 Information on products and labeling not applicable 52-53, 56-57, 88-89 4.17 Key topics and concerns raised by stakeholders PR5 (add) Customer satisfaction 46-47 PR6 Marketing communications 94-95 Website * RD: Reference Document PR9 Monetary value of significant fines not included

> PAGE 108 > PAGE 109 SUEZ ENVIRONNEMENT 2008

COMPLIANCE WITH THE PRINCIPLES OF THE UNITED NATIONS GLOBAL COMPACT

THE UNITED NATIONS GLOBAL COMPACT ASKS COMPANIES TO EMBRACE, SUPPORT AND ENACT, WITHIN THEIR SPHERE OF INFLUENCE, A SET OF TEN CORE VALUES IN THE AREAS OF HUMAN RIGHTS, LABOR RIGHTS, THE ENVIRONMENT, AND ANTI-CORRUPTION. SUEZ ENVIRONNEMENT HAS BEEN A MEMBER OF THE GLOBAL COMPACT SINCE 2008.

BUSINESSES SHOULD support AND RESPECT THE PROTECTION OF INTERNATIONALLY PROCLAIMED HUMAN RIGHTS WITHIN THEIR SPHERE OF INFLUENCE 1 > pages 32-45, 52-53 MAKE SURE THAT THEY ARE NOT UPHOLD COMPLICIT IN HUMAN THE FREEDOM OF ASSOCIATION AND THE EFFECTIVE 2 RIGHTS ABUSES RECOGNITION OF THE RIGHT TO COLLECTIVE BARGAINING > pages 32-33, 44-45, 52-53 3 > pages 32-33, 44-45 THE ELIMINATION OF ALL FORMS OF FORCED AND COMPULSORY LABOR 4 > pages 44-45, 48-49, 52-53 THE EFFECTIVE ABOLITION OF CHILD LABOR > pages 44-45, 52-53 SUPPORT 5 A PRECAUTIONARY APPROACH TO ENVIRONMENTAL THE ELIMINATION OF DISCRIMINATION IN RESPECT 7 CHALLENGES OF EMPLOYMENT AND OCCUPATION > pages 42-43, 48-49, 6 > pages 44-45, 86-87 60-79, 82-85 UNDERTAKE INITIATIVES TO PROMOTE GREATER ENVIRONMENTAL RESPONSIBILITY ENCOURAGE 8 > pages 22, 36-37, 82-95 THE DEVELOPMENT AND DIFFUSION 9 OF ENVIRONMENTALLY- FRIENDLY WORK TECHNOLOGIES AGAINST CORRUPTION > pages 82-95 IN ALL ITS FORMS, INCLUDING 10 EXTORTION AND BRIBERY > pages 32-33, 48-49, 52-53 Coordination: SUEZ ENVIRONNEMENT Communication Division. Written by: Communication Division and Archétypes - J. Lorcy. Graphic design and production: 146, rue du Faubourg-Poissonnière, 75010 Paris. Reproduction: E-GRAPHICS. Printed by: JPA Imprimeurs. Photo credits: cover, Jupiter Images / p.18, 25, 26, 28, 30, 38, 48, 58, 64, 68, 72, 74, 78, 80, 92, 96: Getty Images / p. 33, 41, 52: F. Plas / p. 35: L. Crespi / p. 33, 36, 37, 56: DR / p. 9, 21, 23, 33, 42, 44, 47, 54, 62, 66, 76, 84, 86, 88: Abaca, Krista Boggs, Trilogi’c - T. Duvivier / Infographie, p. 94: Karambole - Roger Rivet. > PAGE 110 SUEZ ENVIRONNEMENT 2008

COMPLIANCE WITH THE PRINCIPLES OF THE UNITED NATIONS GLOBAL COMPACT

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