Documentation Roadmap Avaya Ethernet Routing Switch 4000 Series
5.6 NN47205-101, 05.01 December 2011 © 2011 Avaya Inc. Copyright
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2 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Contents
Chapter 1: New in this release...... 5 Features...... 5 Cisco CLI Phase 1...... 5 Disable MAC Learning...... 5 Equal Cost Multi Path (ECMP)...... 5 Internet Group Management Protocol (IGMP) Querier...... 5 Internet Group Management Protocol (IGMP) version 3 Snooping and Proxy...... 6 IP Phone automatic PoE changes...... 6 Layer 3 Brouter Port...... 6 Many to Many Port Mirroring...... 6 MLT/DMLT/LAG Dynamic VLAN changes...... 6 Network Time Protocol (NTP)...... 7 Ping Source Address...... 7 Secure File Transfer Protocol (SFTP)...... 7 SFP Plus...... 7 Show Flash command...... 8 SSH Client...... 8 SSH RSA Authentication...... 8 Stack Health Monitoring and Recovery...... 8 Static FDB MAC Entry...... 8 Terminal Mode Permanent Setting...... 9 VLAN Scaling...... 9 Voice VLAN Integration...... 9 Other changes...... 9 New Avaya Ethernet Routing Switch 4000 Series models...... 9 Avaya Identity Engines Ignition Server...... 10 Diagnostic Auto Unit Replacement (DAUR)...... 10 EDM enhancements...... 10 Chapter 2: Roadmap...... 13 Customer documentation packaging...... 13 Product Fundamentals...... 14 Installation and Commissioning...... 14 Upgrades and Patches...... 15 Operations...... 16 Administration and Security...... 17 Fault and Performance Management...... 17 Documentation file formats...... 18 Chapter 3: Information quality...... 19 Chapter 4: Text conventions...... 21 Angle brackets...... 21 Bold or Bold Courier text...... 21 Braces...... 21 Brackets...... 22 Ellipses...... 22
Avaya ERS 4000 Series Documentation Roadmap December 2011 3 Italic text...... 22 Plain Courier text...... 22 Separator...... 22 Vertical bar...... 23 cr convention...... 23 Chapter 5: Task-based information...... 25 Task-based documentation...... 25 How to use task-based documentation...... 25 Task flow overview...... 25 Work flows, task flows, and procedures...... 26 Task-based documentation terms...... 27 Chapter 6: Customer service...... 29 Getting technical documentation...... 29 Getting product training...... 29 Getting help from a distributor or reseller...... 29 Getting technical support from the Avaya Web site...... 30
4 Avaya ERS 4000 Series Documentation Roadmap December 2011 Chapter 1: New in this release
The following sections detail what is new in Avaya Ethernet Routing Switch 4000 Series Documentation for Release 5.6.
Features
See the following sections for information about new features in Release 5.6.
Cisco CLI Phase 1
In Release 5.6 selected ACLI commands for ARP, Spanning Tree, and VLAN have been modified to use Cisco CLI syntax. While the interface software remains backwards compatible, and ASCII configuration files you created prior to Release 5.6 will function normally, from Release 5.6 and up the new Cisco CLI command syntax will be used for the commands for ARP, Spanning Tree, and VLAN.
Disable MAC Learning
You can use Disable MAC Learning on a port when you want to control the Layer 2 Forwarding Database (FDB) entries to prevent MAC tables from filling unnecessarily. You use Disable MAC Learning in combination with Static MAC FDB Entry.
Equal Cost Multi Path (ECMP)
Routers use Equal Cost Multi Path to determine equal cost paths to the same destination prefix to enable traffic load sharing and faster convergence to other active paths in case of network failure.
Internet Group Management Protocol (IGMP) Querier
When you configure IGMP Querier the system sends IGMP general queries to designated sources when the switch or VLANs operate in Layer 2 mode. IGMP Querier sends IGMP
Avaya ERS 4000 Series Documentation Roadmap December 2011 5 New in this release
general queries to all ports, Multi-Link Trunks (MLT), Distributed Multi-Link Trunks (DMLT), and Link Aggregation Groups (LAG) on the configured VLAN
Internet Group Management Protocol (IGMP) version 3 Snooping and Proxy
From Release 5.6 and up the switch supports full IGMPv3 Snooping and Proxy. IGMPv3 Snooping provides the ability to pack multiple group members in a single report message to reduce the amount ot network traffic. When you enable IGMPv3 Snooping, you can use IGMP proxy to receive and consolidate multiple reports for the same multicast group.
IP Phone automatic PoE changes
PoE settings and IP Phone discovery have been enhanced to allow the provision of PoE priority levels and power limits when the system discovers an IP Phone.
Layer 3 Brouter Port
From Release 5.6 and up, the switch supports the configuration of brouter ports. A brouter port is a single-port VLAN that can route IP packets as well as bridge all non-routable traffic. An advantage of this feature is that it eliminates interruptions caused by Spanning Tree Protocol recalculations in routed traffic.
Many to Many Port Mirroring
You can use Many to Many Port Mirroring to monitor more than one traffic pattern because you can use multiple instances of port mirroring simultaneously. In a network that supports a variety of complex scenarious, when you can monitor multiple traffic patterns you can, for example, set up one port mirror to allow duplication of VoIP traffic for call recording processes and use another instance for intrusion detection while additional instances remain available for other activities or network troubleshooting.
MLT/DMLT/LAG Dynamic VLAN changes
Enhancements are made to Link Aggregation Groups (LAG) that provide consistent operation of Multi-Link Trunk (MLT), Distributed Multi-Link Trunk (DMLT), and LAGs so that you can make VLAN changes on trunks without disabling the trunk first.
6 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Features
Network Time Protocol (NTP)
The switch supports both Simple Network Time Protocol (SNTP) and Network Time Protocol (NTP) for time synchronization. You can configure SNTP and/or NTP with both primary and secondary server for SNTP and up to 10 servers for NTP, IPv4 and IPv6 for SNTP and only IPv4 for NTP.
Ping Source Address
For more flexible testing and network setup diagnostics, Ping has been enhanced so that you can specify the IPv4 source address of the outgoing ICMP request. The source address must be one of the active Layer 3 interfaces and you cannot specify the VRRP virtual address as the source address for Ping.
Secure File Transfer Protocol (SFTP)
For secure (SSH) software images Secure File Transfer supports download of Agent and diagnostic files and ASCII configuration file download and upload. SFTP allows secure transfer of a binary configuration file between a switch or stack and an SFTP server that uses SFTP with SSH version 2. Enabled by default, and available through ACLI and EDM, SFTP interacts with SSH Client.
SFP Plus
Release 5.6 introduces four Avaya ERS 4800 Series models that support Small Form factor Pluggable Plus (SFP+) devices. SFP+ supports 10 Gbps connectivity. The following SFP+ devices are supported:
SFP+ order code Description AA1403011–E6 1–Port 10 Gigabit-LR SFP+ (LC) Single mode up to 10 km AA1403013–E6 1–Port 10 Gigabit-ER SFP+ (LC) Single mode up to 40 km AA1403015–E6 1–Port 10 Gigabit-SR SFP+ (LC) Multi-mode fibre up to 300 m AA1403017–E6 1–Port 10 Gigabit-LRM SFP+ (LC) Multi- mode fibre up to 220 m AA1403018–E6 SFP+ direct attach cable 10 m
Avaya ERS 4000 Series Documentation Roadmap December 2011 7 New in this release
SFP+ order code Description AA1403019–E6 SFP+ direct attach cable 3 m AA1403020–E6 SFP+ direct attach cable 5 m
Show Flash command
You can use the show flash command to display FLASH capacity and current usage information about FLASH allocation and files, if present, to provide information about dual images and backup configurations. You can display the actual file sizes and space allocated to them.
SSH Client
Present only on switches with SSH images, and available only through ACLI, SSH Client uses SSH version 2. It is a secure shell protocol you can use to connect to an SSH Server device in the network that accepts remote connections.
SSH RSA Authentication
SSH RSA Authentication provides increased security for Secure Shell (SSH) login. With this feature, the switch supports RSA public-private key encryption that uses a digital certificate. SSH RSA Authentication is supported when you select the RSA certificate option for a Secure Shell connection from a client PC to the switch.
Stack Health Monitoring and Recovery
You can use Stack Health Monitoring and Recovery for more robust switch discovery and to obtain additional reports about stack communication failure. You can also use the recovery function to detect logical or software problems in a switch or stack.
Static FDB MAC Entry
You can use Static FDB MAC Entry to configure a static MAC address entry in the Layer 2 Forwarding Database (FDB). A static address does not age out and is saved in the configuration file. You use Static FDB MAC Entry in conjunction with Disable MAC Learning.
8 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Other changes
Terminal Mode Permanent Setting
When you use Terminal Mode Permanent Setting, the system saves terminal settings across login sessions. Retaining the terminal settings makes it easier to use scripts to configure or poll the switch.
VLAN Scaling
The switch supports up to 1,024 concurrent VLANs with VIDs in a range from 1 to 4094. VLAN scaling is an enhancement that enables actions on multiple VLANs simultaneously for faster configuration of a high number of VLANs. If you add multiple VLANs to a single port you must set VLAN configuration control to flexible.
Voice VLAN Integration
Voice VLAN is enhanced to provide centralized creation and management of Voice VLAN using VLAN-specific commands. The enhancement also includes the option to configure a statically allocated port that you can permanently assign to the Voice VLAN, where that port will still persist after a system boot. Another advantage of a statically allocated port is that it does not have to participate in the ADAC or 802.1AB discovery processes, when this behavior is desired. With Voice VLAN Integration, the switch creates static Voice VLANs and Layer 3 configurations can be applied as per standard operational procedures. Voice VLAN integration is specifically useful when Layer 3 configurations are needed for ADAC Voice VLAN.
Other changes
See the following sections for information about changes that do not apply to new features.
New Avaya Ethernet Routing Switch 4000 Series models
Release 5.6 introduces the following six new hardware models to the Avaya Ethernet Routing Switch 4000 Series: • Avaya Ethernet Routing Switch 4550T-PWR+ • Avaya Ethernet Routing Switch 4526T-PWR+ • Avaya Ethernet Routing Switch 4850GTS • Avaya Ethernet Routing Switch 4850GTS-PWR+
Avaya ERS 4000 Series Documentation Roadmap December 2011 9 New in this release
• Avaya Ethernet Routing Switch 4826GTS • Avaya Ethernet Routing Switch 4826GTS-PWR+ The new 4500 and 4800 PWR+ models support PoE+, according to the IEEE 802.3at standard, and can deliver power up to 32W, as opposed to 16W for the 4500 PWR legacy units. Release 5.6 also introduces one new removable power supply for the Avaya Ethernet Routing Switch 4000 Series — the ERS4x00 PoE+ PSU, a stackable 1000W AC Power over Ethernet plus power supply unit. The PoE+ models include a 1000w power supply that enables full support for 48 ports when all ports are operating at class 3 802.3af PoE. On the new PoE+ hardware variants, the switch CPU speed is 533 MHz, and the FLASH is larger to allow for large images, backup images, and configurations. The standard ADS console port (DTE) on all new products is an RJ-45 Female Connector: (8 pin RJ45).
Avaya Identity Engines Ignition Server
Avaya Identity Engines Ignition Server (Ignition Server) is an 802.1X-capable RADIUS authentication server and TACACS+ server that grants or denies users access to your network based on your policies. When you use Ignition Server you can create a single set of policies that control access for all user connection methods: over a wired Ethernet jack, wireless, or VPN. Ignition Server also authenticates devices and you can configure an 802.1X authentication bypass for older devices on your network that cannot perform an 802.1X authentication.
Diagnostic Auto Unit Replacement (DAUR)
The DAUR feature is disabled in Release 5.6. You can download a diagnostic image through the download ACLI command.
EDM enhancements
Release 5.6 includes the following Enterprise Device Manager (EDM) user interface enhancements: • a Save Config button was added to the Navigation tree toolbar to allow you to quickly and easily save a configuration • a search function, called Auto Complete Search, appears just beneath the Navigation tree toolbar. You can use the entry field in this search function to help you find navigation tree
10 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Other changes
folders quickly. For example, you can enter only IP in the search window and the navigation tree changes to reveal only items related to the text “IP”.
Avaya ERS 4000 Series Documentation Roadmap December 2011 11 New in this release
12 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Chapter 2: Roadmap
This section is a roadmap for the Avaya Ethernet Routing Switch 4000 Series documentation. Use this section to find the correct document for the task you need to perform. Avaya Ethernet Routing Switch 4000 Series technical documents are structured with an emphasis on the tasks you perform.
Customer documentation packaging
Avaya technical documents are organized according to job functions. For information about how the Avaya Ethernet Routing Switch 4000 Series documentation suite is organized, see the following figure.
Figure 1: Avaya Ethernet Routing Switch 4000 Series documentation packaging
Avaya ERS 4000 Series Documentation Roadmap December 2011 13 Roadmap
Product Fundamentals
Product Fundamentals documentation includes product overview and information that applies to all areas of the product. Table 1: Avaya Ethernet Routing Switch 4000 Series product fundamentals documents
Document title Description Avaya Ethernet Routing Switch 4000 Series This document provides regulatory and — Regulatory Information,NN47205-100 precautionary messages applicable to the Avaya Ethernet Routing Switch 4000 Series. Avaya Ethernet Routing Switch 4000 Series This document contains an overview of the — Documentation Roadmap, NN47205-101 documentation suite and explains how to use task-based documentation. Avaya Ethernet Routing Switch 4000 Series This document provides instructions to use — Fundamentals, NN47205-102 the Avaya Ethernet Routing Switch 4000 Series user interfaces, including Avaya command line interface (ACLI) and Enterprise Device Manager (EDM), and includes procedures to use configuration files. Avaya Ethernet Routing Switch 4000 Series This document contains common terms and — Terminology, NN47205-103 acronyms used in the Avaya Ethernet Routing Switch 4000 Series documentation suite.
Installation and Commissioning
Installation and Commissioning documentation includes information that supports initial installation and commissioning (initial configuration) activities, including preparation, processes, safety requirements, and instructions for rollback procedures. The following table describes Avaya Ethernet Routing Switch 4000 Series installation and commissioning documents.
14 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Upgrades and Patches
Table 2: Avaya Ethernet Routing Switch 4000 Series installation and commissioning documents
Document title Description Avaya Ethernet Routing Switch 4000 Series This document provides instructions to install — Installation , NN47205-300 the Avaya Ethernet Routing Switch 4000 Series in an equipment rack (individually or in a stack) or on a shelf. It also provides instructions to perform the initial IP configuration on the switch using CLI, BootP, or the IP.CFG file. It also provides instructions to verify the switch status using the front-panel LEDs. Avaya Ethernet Routing Switch 4000 Series This document provides instructions to install Installation — SFPs and XFPs, small form factor pluggable transceivers, 10 NN47205-301 Gigabit small form factor pluggable transceivers, and includes specifications for these hardware components. Avaya Ethernet Routing Switch 4000 Series This document provides instructions to Configuration — System, NN47205-500 perform basic configuration of the Avaya Ethernet Routing Switch 4000 Series including procedures to configure the switch IP address after hardware installation. It also provides instructions to configure system- level features such as stacking, feature licensing, Simple Network Time Protocol, BootP, Domain Name System, PoE, and LLDP.
Upgrades and Patches
Upgrades and Patches documentation includes information to upgrade software and hardware components. The Avaya Ethernet Routing Switch 4000 Series documentation suite does not contain a separate document for Upgrades and Patches. For information about changing switch software, see Avaya Ethernet Routing Switch 4000 Series Configuration — System, NN47205-500. Information about updating switch software also appears in Avaya Ethernet Routing Switch 4000 Series Release Notes , NN47205-400. The following table describes Avaya Ethernet Routing Switch 4000 Series upgrades and patches documents.
Avaya ERS 4000 Series Documentation Roadmap December 2011 15 Roadmap
Table 3: Avaya Ethernet Routing Switch 4000 Series upgrades and patches documents
Document title Description Avaya Ethernet Routing Switch 4000 This document describes new features and Series Release Notes , NN47205-400 important information about the latest release. Release Notes includes a list of known issues (including workarounds where appropriate) and a list of fixed issues.
Operations
Operations documents include information that supports tasks related to configuration (post- commissioning) of services or applications, routine maintenance of hardware or software, and accounting or billing activities. The following table describes Avaya Ethernet Routing Switch 4000 Series operations documents. Table 4: Avaya Ethernet Routing Switch 4000 Series operations documents
Document title Description Avaya Ethernet Routing Switch 4000 Series This document describes procedures and Configuration — VLANs, Spanning Tree, and conceptual information to configure VLANs, Multi-Link Trunking, NN47205-501 Spanning Tree, Link Aggregation Control Protocol, and Multi-Link Trunking on the Avaya Ethernet Routing Switch 4000 Series. Avaya Ethernet Routing Switch 4000 Series This document provides procedures and Configuration — Quality of Service, conceptual information to configure Quality NN47205-504 of Service on the Avaya Ethernet Routing Switch 4000 Series. Avaya Ethernet Routing Switch 4000 Series This document provides procedures and Configuration — IP Routing and Multicast, conceptual information to configure IP NN47205-506 routing features on the Avaya Ethernet Routing Switch 4000 Series, including static routes, Proxy ARP, DHCP Relay, and UDP forwarding. It also provides procedures and conceptual information to manage multicast traffic using IGMP snooping.
16 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Administration and Security
Administration and Security
Administration and Security documentation includes information that supports tasks performed by operations personnel, which relate to network administration or product security, including the configuration and management of systems data and users. The documentation also includes the management and protection of resources from unauthorized or detrimental access and use. The following table describes Avaya Ethernet Routing Switch 4000 Series administration and security documents. Table 5: Avaya Ethernet Routing Switch 4000 Series administration and security documents
Document title Description Avaya Ethernet Routing Switch 4000 Series This document provides procedures and Configuration — Security, NN47205-505 conceptual information to administer and configure security features for the Avaya Ethernet Routing Switch 4000 Series, including MAC-based security, RADIUS, EAPOL, SSH, and NSNA.
Fault and Performance Management
Fault and Performance Management documents include information that supports the tasks performed by operations personnel, which relate to managing or preventing faults, troubleshooting, and monitoring and improving the performance of the network or product The following table describes Avaya Ethernet Routing Switch 4000 Series fault and performance management documents. Table 6: Avaya Ethernet Routing Switch 4000 Series fault and performance management documents
Document title Description Avaya Ethernet Routing Switch 4000 Series This document provides information about Configuration — System Monitoring, system diagnostics tools including syslog, NN47205-502 Remote Monitoring, port mirroring, and displaying port and chassis statistics.
Avaya ERS 4000 Series Documentation Roadmap December 2011 17 Roadmap
Document title Description Avaya Ethernet Routing Switch 4000 Series This document describes common problems Troubleshooting, NN47205-700 and error messages and the techniques to resolve them.
Documentation file formats
To locate the Avaya Ethernet Routing Switch 4000 Series software Release 5.6 documentation on the Avaya Web site, see Customer service on page 29, or the documentation CD. The following document is also available in print format: Avaya Ethernet Routing Switch 4000 Series — Regulatory Information, NN47205-100.
18 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Chapter 3: Information quality
Avaya technical documents are tested by subject matter experts (SMEs) throughout the product development lifecycle. SMEs from Design, Product Verification (PV), Product Line Management (PLM), Verification Office (VO), and Avaya Client Services (ACS), all contribute to document quality. Avaya releases technical documents in the early stages of development that have not completed all testing milestones, on a limited basis. Documents that have not completed testing bear a Draft watermark on every page to indicate that the content they contain may change as the product is refined and document testing is completed. Draft documents are not widely available.
Avaya ERS 4000 Series Documentation Roadmap December 2011 19 Information quality
20 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Chapter 4: Text conventions
This chapter describes the text conventions used in the Avaya Ethernet Routing Switch 4000 Series documentation.
Angle brackets
Indicates that you choose the text to enter based on the description inside the brackets. Do not type the brackets when entering the command.
Example: If the command syntax is ping
Bold or Bold Courier text
Bold or Bold Courier text indicates command names. Example 2 displays how the text that you type appears. Example 3 displays how file paths appear. Example Use the info command. Example Enter show ip {alerts|routes}. Example Protocols > IP identifies the IP command on the Protocols menu.
Braces
Braces ({ }) indicate required elements in syntax descriptions where more than one option is available. You must choose only one option. Do not type the braces when you enter the command.
Example: If the command syntax is show ip {alerts|routes}, you must enter either show ip alerts or show ip routes, but not both.
Avaya ERS 4000 Series Documentation Roadmap December 2011 21 Text conventions
Brackets
Brackets ([ ]) indicate optional elements in syntax descriptions. Do not type the brackets when you enter the command.
Example: If the command syntax is show ip interfaces [-alerts], you can enter either show ip interfaces or show ip interfaces -alerts.
Ellipses
An ellipsis (...) indicates that you repeat the last element of the command as needed.
Example: If the command syntax is ethernet/2/1 [
Italic text
Italic text indicates book titles or new terms followed by a definition. Example: Avaya Ethernet Routing Switch 4000 Series Release Notes, NN47205-400.
Plain Courier text
Plain Courier text indicates system output, for example, prompts and system messages.
Example: Set Trap Monitor Filters
Separator
A separator ( >) shows menu paths. Example: Protocols > IP identifies the IP command on the Protocols menu.
22 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Vertical bar
Vertical bar
A vertical bar ( | ) separates choices for command keywords and arguments. Enter only one choice. Do not type the vertical line when you enter the command.
Example: If the command syntax is show ip {alerts|routes}, you enter either show ip alerts or show ip alerts, but not both. cr convention
In ACLI procedures, when you see
Avaya ERS 4000 Series Documentation Roadmap December 2011 23 Text conventions
24 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Chapter 5: Task-based information
Task-based information, a quick reference for using the Avaya Ethernet Routing Switch 4000 Series task- based documentation, describes the structure of task-based information and how it can be used most effectively.
Task-based documentation
Task-based documentation is a new way of packaging customer information in a structured, task-centric format. Task-based documentation focuses on what the user must do and the sequence in which to perform tasks. The goal is to make Avaya documentation easy to find, easy to use, timely, and accurate.
How to use task-based documentation
In task-based documentation, procedural information is included in the document. Conceptual and reference information is provided, and the user is guided on how to use conceptual and reference material by identified prerequisites or direct links and references. The user navigates the information by following the flows that are provided for tasks and procedures.
Task flow overview
Task flows are flowcharts that illustrate which procedures and decisions are involved to complete an activity. The task flows guide you through activities to use the Avaya Ethernet Routing Switch 4000 Series, whether it is configuration, upgrading, installation, maintenance, or troubleshooting. Each flow provides the prerequisites and links to the tasks or procedures. To perform or refer to a procedure, always follow the task flow. Following the task flows ensures that you meet all the requirements for successful completion of the task.
Avaya ERS 4000 Series Documentation Roadmap December 2011 25 Task-based information
Work flows, task flows, and procedures
Work flows, task flows, and procedures have similar elements to maintain consistency and usability. Each of the following sections have a specific function: • Purpose statements on page 26 • Prerequisites on page 26 • Work flows or task flows on page 26 • Procedure steps on page 26 • Example procedures on page 27 • Variable definitions on page 27 • Job aid on page 27
Purpose statements
Purpose statements explain why or when you would perform a work flow, task, or procedure and impact.
Prerequisites
Prerequisites list everything you must do or understand before you start the workflow, task, or procedure. Prerequisites can include tasks that should already be completed, risks, confirmation of system status, required knowledge, time estimates or limitations, and links to supporting information. The prerequisite section is omitted if no required prerequisites exist.
Work flows or task flows
This section is the flow chart diagram that represents the task flow with navigational links to the tasks or procedures in the flow.
Procedure steps
Procedures provide numerical steps that help you perform the procedure. Each step is a single action.
26 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Task-based documentation terms
Example procedures
Some procedures use examples to show how to correctly perform the procedure with realistic settings.
Variable definitions
Variable definitions provide the possible values, ranges, or definitions of variables used in the procedure steps. If variables are not used in the procedure; then the variables definition section is omitted.
Job aid
Job aids provide information help to successfully perform the procedure. A job aid is only used when required.
Task-based documentation terms
The following table describes task-based documentation terms.
Term Description Work flow A high or top-level group of tasks. Task or task flow A logical group of procedures represented as a single action in a flowchart diagram. Complex tasks can be divided into simpler tasks or subtasks. Procedure A logical group of single action steps in a task. Step A single action performed in a procedure. Variable A placeholder in procedure steps representing a value or definition.
Restructuring Avaya technical documents into a task-based format is an ongoing initiative. The documentation for some Avaya products is already converted to the new format.
Avaya ERS 4000 Series Documentation Roadmap December 2011 27 Task-based information
28 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected] Chapter 6: Customer service
Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections. Navigation
• Getting technical documentation on page 29 • Getting product training on page 29 • Getting help from a distributor or reseller on page 29 • Getting technical support from the Avaya Web site on page 30
Getting technical documentation
To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support.
Getting product training
Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.
Getting help from a distributor or reseller
If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.
Avaya ERS 4000 Series Documentation Roadmap December 2011 29 Customer service
Getting technical support from the Avaya Web site
The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support.
30 Avaya ERS 4000 Series Documentation Roadmap December 2011 Comments? [email protected]