$YD\D,QWHUFKDQJH 5HOHDVH $GPLQLVWUDWLRQ 585-313-809 Comcode 700223803 Issue 4 January 2002 Copyright 2002, Avaya Inc. This equipment returns answer-supervision signals on all DID calls Avaya Inc.All Rights Reserved, Printed in U.S.A. forwarded back to the public switched telephone network. Permissi- ble exceptions are: Notice • A call is unanswered Every effort was made to ensure that the information in this book was •A busy tone is received complete and accurate at the time of printing. However, information • A reorder tone is received is subject to change. Industry Canada (IC) Interference Information Your Responsibility for Your System’s Security This digital apparatus does not exceed the Class A limits for radio Toll fraud is the unauthorized use of your telecommunications system noise emissions set out in the radio interference regulations of Indus- by an unauthorized party, for example, persons other than your com- try Canada. pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques associated with your telecommunications system and, if toll fraud dépassant les limites applicables aux appareils numériques de la class occurs, it can result in substantial additional charges for your tele- A préscrites dans le reglement sur le brouillage radioélectrique édicté communications services. par le Industrie Canada. You and your system manager are responsible for the security of your Trademarks system, such as programming and configuring your equipment to pre- See the preface of this document. vent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration docu- Warranty ments provided with this product in order to fully understand the fea- Avaya Inc. provides a limited warranty on this product. Refer to the tures that can introduce risk of toll fraud and the steps that can be “Limited Use Software License Agreement” card provided with your taken to reduce that risk. Avaya Inc. does not warrant that this product package. is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or con- European Union Declaration of Conformity nected to it. Avaya Inc. will not be responsible for any charges that The “CE” mark affixed to the equipment means that it conforms to result from such unauthorized use. the above directives. Avaya Inc. Business Communications Systems declares that the equipment specified in this document conforms to Avaya Inc. Fraud Intervention the referenced European Union (EU) Directives and Harmonized If you suspect that you are being victimized by toll fraud and you Standards listed below: need technical support or assistance, call Technical Service Center EMC Directive 89/336/EEC Toll Fraud Intervention Hotline at 1 800 643-2353. Low-Voltage Directive 73/23/EEC The “CE” mark affixed to the equipment Avaya Inc. Web Page means that it conforms to the above directives. The world wide web home page for Avaya Inc. is: http://www.avaya.com Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea- sonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer- ence to radio communications. Operation of this equipment in a resi- dential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Part 68: Network Registration Number. This equipment is regis- tered with the FCC in accordance with Part 68 of the FCC Rules. It is identified by FCC registration number. Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-super- vision signaling is in violation of Part 68 Rules. This equipment returns answer-supervision signals to the public switched network when: • Answered by the called station • Answered by the attendant • Routed to a recorded announcement that can be administered by the CPE user Avaya Interchange Release 5.4 Issue 4 Administration 585-313-809 January 2002 Contents iii Contents Contents iii About This Document xiii ■ Purpose xiii ■ Intended Audiences xiii ■ Release History xiii ■ How to Use This Book xiii ■ Conventions Used in This Book xv Terminology xv Terminal Keys xvii Screen Displays xviii Other Typography xix Safety and Security Alert Labels xix ■ Trademarks and Service Marks xix ■ Related Resources xxi Documentation xxi Training xxi Technical Assistance xxi ■ How to Comment on This Book xxii ■ Product Support xxii 1 Avaya Interchange Administration Checklists 1 ■ What’s in This Chapter? 1 ■ Initial Administration Checklist 1 ■ Ongoing Administration Checklist 7 2 Avaya Interchange Administration 11 ■ What’s in This Chapter? 11 ■ Verifying Feature Options for the Avaya Interchange 11 ■ Administering the Avaya Interchange as the Local Machine 16 ■ Setting System Parameters 22 Administering General System Parameters 22 Administering Rescheduling Parameters 29 Administering AMIS Analog Parameters 31 Administering Enterprise List Parameters 33 Avaya Interchange Release 5.4 Issue 4 Administration 585-313-809 January 2002 Contents iv Administering Serenade Digital Parameters 40 ■ Administering Digital Networking Channels 42 Enabling or Changing the Networking Ports 45 Configuring DCP Channels 45 Configuring RS-232 Channels 47 Configuring TCP/IP Channels 50 ■ Administering TCP/IP 51 ■ Administering the Avaya Interchange Switch 54 ■ Administering Remote Machines 55 Adding an AUDIX Digital Remote Machine 55 Adding an AMIS Analog Remote Machine 62 Adding an Octel Analog Networking Remote Machine 64 Adding an Aria Digital or Serenade Digital Remote Machine 67 Adding a VPIM Remote Machine 69 Upgrading from Analog to Digital Remote Machines 72 Deleting a Remote Machine 73 Adding a Remote Machine 75 ■ Administering Remote Machine Parameters 76 Administering Machine Profiles 80 Administering the AUDIX Digital Machine Profile 81 Administering the AMIS Analog Machine Profile 84 Administering the Octel Analog Networking Machine Profile 87 Administering the Aria Digital Machine Profile 93 Administering the Serenade Digital Machine Profile 95 Administering VPIM Machine Profile 98 ■ Administering Remote Machine Dial Plan Mapping 102 ■ Administering Serenade Digital Sender Dial Plan Mapping 105 ■ Administering AMIS Analog Timing Parameters 106 Defining Timing Parameters 106 Mapping Unique Remote Machines 109 ■ Administering Remote Machine Directory Views 110 Adding All Machines 111 Deleting All Machines 112 Avaya Interchange Release 5.4 Issue 4 Administration 585-313-809 January 2002 Contents v ■ Viewing the postmaster@domain Text File 113 ■ Remote Machine Lists 114 3 Subscriber Administration 115 ■ What’s in This Chapter? 115 ■ Adding a Subscriber Mailbox 116 ■ Deleting a Subscriber Mailbox 120 ■ Displaying Subscriber Information 121 ■ Bulk Subscriber Administration 124 Bulk Add of AMIS Analog, Octel Analog Networking, and VPIM Subscribers 124 Adding Subscribers from a File 125 Adding Subscribers Within a Range 126 Bulk Change of AMIS Analog, Octel Analog Networking, and VPIM Subscribers 128 Bulk Delete of AMIS Analog, Octel Analog Networking, and VPIM Subscribers 129 Deleting Subscribers from a File 129 Deleting Subscribers Within a Range 130 ■ Self-Registering as an AMIS Analog, Octel Analog Networking, or VPIM Subscriber 131 ■ Subscriber Administration Through the Telephone Interface 131 ■ Subscriber Lists 132 ■ Dynamic Directory List 132 4 Avaya Interchange Enterprise List Administration 133 ■ What’s in This Chapter? 133 Lists Capabilities 134 ■ List Creation 138 Embedded Lists 138 Embedded List Example 138 Self-Registration Agent Using Enterprise Lists 139 Enterprise Lists Special Considerations 139 ■ Enterprise List Administration 141 Enterprise List Administration Using Administration Screens 141 Enterprise Lists System Parameters Administration 142 Avaya Interchange Release 5.4 Issue 4 Administration 585-313-809 January 2002 Contents vi Enterprise List Definition 142 Enterprise List Administration Using Enterprise List Scripts 153 Add or Delete an Enterprise List 154 ■ Enterprise List Audit 155 ■ Enterprise List Reports 157 5 Call Detail Recording Administration 159 ■ What’s in This Chapter? 159 ■ CDR Record Format 159 ■ CDR File Transfer 160 CDR File Transfer Protocol 160 Verifying CDR File Transfer 166 CDR Subscriber Detail Report 166 6 AMIS Analog Gateway Telephone Administration 167 ■ What’s in This Chapter? 167 Administration Tips 167 Administration Terminology 168 ■ Accessing the Main Menu 168 ■ Administering Remote Machines 169 Adding a Remote Machine 169 Adding an Address Range for a Remote Machine 170 Updating a Remote Machine 171 Deleting a Remote Machine 173 ■ Updating a Local Machine 173 ■ Changing the Administrator Login Name or Password 174 Changing the Administrator Login Name 175 Changing the Administrator Password 175 ■ Administering AMIS Remote Subscribers 175 Adding Remote Subscribers 175 Deleting Remote Subscribers 177 7 Administration of Avaya Interchange as a Remote Machine 179 ■