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SOLICITATION for TURKISH TV TALK SHOWS MONITORING SERVICE (19TU15-21-Q-3838, Page 1 of 51) U.S. EMBASSY in ANKARA, TURKEY SOLICITATION DOCUMENT SOLICITATION for TURKISH TV TALK SHOWS MONITORING SERVICE for U.S. EMBASSY in ANKARA Solicitation No.: PR10109238, 19TU15-21-Q-3838 General Services Office: Acquisitions Ataturk Bul., No: 110, Ankara, Turkey 1 SOLICITATION for TURKISH TV TALK SHOWS MONITORING SERVICE (19TU15-21-Q-3838, Page 2 of 51) SOLICITATION FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE 2 OF 51 OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30 PR10109238 2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE 19TU15-21-Q-3838 08/19/2021 b. TELEPHONE NUMBER (No 8. OFFER DUE DATE/ LOCAL TIME 7. FOR SOLICITATION a. NAME Matthew Ferry, Contracting Officer collect calls) 1600 hours on 08/27/2021 INFORMATION CALL: Purchasing Agent for Acquisitions (312) 457-5555 10. THIS ACQUISITION IS 9. ISSUED BY CODE UNRESTRICTED OR SET ASIDE:____ % FOR: SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS HUBZONE SMALL AMERICAN EMBASSY (WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED BUSINESS Ataturk Bulv. NO: 110, Kavaklidere SMALL BUSINESS PROGRAM NAICS: SERVICE-DISABLED Ankara, Turkey EDWOSB VETERAN-OWNED SMALL BUSINESS 8 (A) SIZE STANDARD: 11. DELIVERY FOR FOB DESTINAT- 12. DISCOUNT TERMS 13a. THIS CONTRACT IS A TION UNLESS BLOCK IS 13b. RATING MARKED RATED ORDER UNDER DPAS (15 CFR 700) 14. METHOD OF SOLICITATION SEE SCHEDULE RFQ IFB RFP 15. DELIVER TO CODE 16. ADMINISTERED BY CODE AMERICAN EMBASSY AMERICAN EMBASSY / PAS Ataturk Bulv. No: 110, Kavaklidere, Ataturk Bulv. No: 110, Kavaklidere, Ankara Ankara 17a. CONTRACTOR/ CODE FACILITY OFFERER CODE 18a. PAYMENT WILL BE MADE BY CODE AMERICAN EMBASSY FMC Ataturk Bulv. No: 110, Kavaklidere, Ankara 17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK 19. 20. 21. 22. 23. 24. ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT Turkish TV Talk Shows Monitoring Service 01 12 week (Use Reverse and/or Attach Additional Sheets as Necessary) 25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED 27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO 29. AWARD OF CONTRACT: REF. _________________ OFFER DATED ____________. ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS: 30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED STANDARD FORM 1449 REV 4/2002) AUTHORIZED FOR LOCAL REPRODUCTION 2 SOLICITATION for TURKISH TV TALK SHOWS MONITORING SERVICE (19TU15-21-Q-3838, Page 3 of 51) TABLE OF CONTENTS Section 1 - The Schedule • SF 18 or SF 1449 cover sheet • Continuation To SF-1449, RFQ Number 19TU15-21-Q-3838, Prices, Block 23 • Continuation To SF-1449, RFQ Number 19TU15-21-Q-3838, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement • Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property Section 2 - Contract Clauses • Contract Clauses • Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12 Section 3 - Solicitation Provisions • Solicitation Provisions • Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12 Section 4 - Evaluation Factors • Evaluation Factors • Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12 Section 5 - Representations and Certifications • Offeror Representations and Certifications • Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12 3 SOLICITATION for TURKISH TV TALK SHOWS MONITORING SERVICE (19TU15-21-Q-3838, Page 4 of 51) CONTINUATION TO SF-1449 RFQ NUMBER S- 19TU15-21-Q-3838 DESCRIPTION/SPECIFICATIONS/WORK STATEMENT I. PERFORMANCE WORK STATEMENT A. The purpose of this firm fixed price purchase order is to provide Turkish TV Talk Shows monitoring service. B. The contract will be for 12 weeks from the date of the contract award. For a period of twelve (12) consecutive weeks, the Contractor will provide three (3) monitoring reports per week in English on the discussion topics, themes, narratives, and tones of major nightly Turkish TV talk shows on Turkish television. The reports can be data-driven or analysis- driven; and must be on items of interest to the United States Government, as defined by the Public Diplomacy Section. If appropriate, the reports can include (translated) direct quotes of what transpired during the TV talk shows. The reports should capture how the United States was mentioned and also the tone of the discussions. The following four (4) talk shows must be covered: • Siyasi Isler (NTV) • Tarafsiz Bolge, Gece Gorusu, Akil Cemberi (CNN Turk) • Acik ve Net, HT 360 (Haberturk TV) • Memleket Meselesi (A Haber) Additionally, the report should include as much relevant talk show content as possible from the following eight (8) television channels: • Haber Global • TRT • Halk TV • CNN Turk • NTV • Haberturk • KRT TV • A Haber Each report should be in English, typed, single-spaced, up to ten pages long, and sent to the Embassy on Mondays, Wednesdays, and Fridays no later than 9 a.m. via e-mail. There will be 36 reports submitted in total. 4 SOLICITATION for TURKISH TV TALK SHOWS MONITORING SERVICE (19TU15-21-Q-3838, Page 5 of 51) QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP) This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Point of Contact (POC) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved. Scope of Work Performance Objective Paragraphs Performance Threshold Services. All required services are Performs all Turkish TV Talk Shows _1__ thru _2__ performed and no more than two Monitoring Service set forth in the (2) customer complaint is scope of work. received per month. 1. SURVEILLANCE. The POC will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the POC will send the complaints to the Contractor for corrective action. 2. STANDARD. The performance standard is that the Government receives no more than one (1) [Note to Contracting Officer: Insert other number if desired] customer complaint per month. The POC shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 2001), if any of the services exceed the standard. 3. PROCEDURES. (a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the POC. (b) The POC will complete appropriate documentation to record the complaint. (c) If the POC determines the complaint is invalid, the POC will advise the complainant. The POC will retain the annotated copy of the written complaint for his/her files. (d) If the POC determines the complaint is valid, the POC will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The POC shall determine how much time is reasonable. (e) The POC shall, as a minimum, orally notify the Contractor of any valid complaints. (f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the POC. The POC will review the matter to determine the validity of the complaint. (g) The POC will consider complaints as resolved unless notified otherwise by the complainant. (h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the POC will contact the Contracting Officer for appropriate action under the Inspection clause. (i) The POC for this contract is the Public Affairs Assistant. 5 SOLICITATION for TURKISH TV TALK SHOWS MONITORING SERVICE (19TU15-21-Q-3838, Page 6 of 51) CONTINUATION TO SF-1449 RFQ NUMBER S- 19TU15-21-Q-3838 PRICES, BLOCK 23 II. PRICING The firm fixed price (currency in USD) for one year of the contract is: Unit Price / Item Quantity / Total Price No Description Week (USD) (USD) Week Turkish TV Talk Shows 1 Monitoring Service 12 Total Price (USD) III. VALUE ADDED TAX Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government. 6 SOLICITATION for TURKISH