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Hosgeldiniz El Kitabi

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Hosgeldiniz El Kitabi Digiturk Kolay Kullanım Rehberi Digiturk Üyelik Numaranız: Digiturk Teknik Servis Bilgileriniz: V1: 12.9.2011 © Disney Enterprises, Inc. All rights reserved. Inc. All rights Enterprises, © Disney İÇİNDEKİLER 1 İlk faturanız hakkında ................................................................................................... 4 2 Faturamı nasıl ödeyebilirim? ................................................................................. 6 3 DIGIMOBIL 3555’ten neler yapabilirim? .................................................... 7 4 Hangi kanal hangi numarada? .................................................................... 8-9 5 Yayın akışına nasıl ulaşabilirim? ................................................................... 10 6 Digiturk kumandasını nasıl kullanırım? .................................................. 12 7 PIN kodu nedir? PIN kodu nasıl değiştirilir? ....................................... 13 8 Digiturk “Online İşlemler”den neler yapabilirim? ......................... 14 Digiturk’e 9 Digiturk yardım ................................................................................................................... 16 hoş geldiniz. 9.1 Sinyal seviyesinde azalma var. Ne yapmalıyım? ........................................................ 17 9.2 Bazı kanalları izleyemiyorum, eksik kanallar var. Ne yapmalıyım? ....................... 18 Digiturk ile olan birlikteliğinizde 9.3 Görüntü ve/veya ses yok, görüntüde dalgalanmalar ve size yardımcı olacağına donmalar var. Ne yapmalıyım? ..................................................................................... 18 inandığımız bazı konuları 9.4 Info ve guide bilgilerini göremiyorum. Ne yapmalıyım? ............................................ 19 bilgilerinize sunuyoruz. 9.5 DIGI kutu kilitlendi. Ne yapmalıyım? ............................................................................... 19 9.6 Program görüntüsü ve sesi farklı. Ne yapmalıyım? ................................................... 19 10 İzle-Öde sistemiyle neler izleyebilirim? .................................................... 20 11 Digiturk Dergisi hakkında ....................................................................................... 20 3 3 1 İlk faturanız hakkında Digiturk’te faturalar, her ayın 3’ünde, bir sonraki ayın 3’üne kadar olan dönem için kesilir. Örnek ödeme tablosu 19 Ağustos tarihinde 50 TL tutarında bir pakete üye oldunuz. İlk faturanız 3 Eylül tarihinde aşağıdaki şekilde düzenlenir. 19 Ağustos - 3 Eylül 25,00 TL 15 günlük paket bedeli Hemen bir arkadaşınızı 3 Eylül - 3 Ekim 50,00 TL 1 aylık paket bedeli Digiturk’lü yapın, ikinizin de birer aylık paket faturasını Toplam 75,00 TL Digiturk ödesin. Yukarıdaki örnekte gördüğünüz gibi, ilk faturanız geldiğiniz aydaki faturalanmamış dönemi ve bir sonraki ayın 3’üne kadar olan dönemi kapsar. Daha çok arkadaş getirin, Paketin içerik ve fiyatında bir değişiklik olmadığı takdirde, ikinci fatura 50 TL’ye düşer daha çok faturanız ödensin. ve sonraki aylarda aynı tutarda devam eder. Her zaman dostluk kazansın! Faturamın son ödeme tarihi nedir? Son ödeme tarihi, faturanın kesildiği ayın 16’sıdır, faturanızın sağ üst kısmında belirtilmektedir. Son ödeme tarihi hafta sonu veya resmi tatiller nedeni ile birkaç gün erken ya da geç olarak belirlenebilir. ARKADAS yazıp, Bunu biliyor muydunuz 3555’e Bankalardan yapılan ödemelerin sisteme kısa mesaj Bunu biliyor muydunuz? ? gönderin! yansıması minimum 1 işgünü sürmektedir. Ödemenizin anında sisteme geçmesi için Digiturk Müşteri Hizmetleri’ni veya www.digiturk.com.tr “Online İşlemler”i tercih edebilirsiniz. www.digiturk.com.tr (0212) 473 73 73 Bu teklif, arkadaşınızın üyeliği aktif olduktan sonra, hem sizin hem de arkadaşınızın ilk faturası için geçerlidir. Bu fatura dahilinde üyelerin paket bedeli karşılanacak olup, ek hizmetler dahil değildir. Öneren olarak bir yıl içinde en fazla beş ay fatura indiriminden yararlanılabilir. Bedelsiz tekliflerden faydalanmakta olan üyelerimiz bu tekliften yararlanamaz. Bu teklif 31 Aralık 2011 tarihine kadar geçerlidir. 4 5 2 Faturamı nasıl ödeyebilirim? 3 DIGIMOBIL 3555’ten neler yapabilirim? Digiturk’te faturalarınızı pek çok kanaldan ödeyebilirsiniz. DIGIMOBIL 3555 hizmeti ile Digiturk’le ilgili işlemlerinizi cep telefonunuzdan kısa mesaj göndererek yapabilirsiniz. Bu hizmetten yararlanmak için cep telefonu numaranızın • Banka: Aşağıdaki tabloda yer alan tüm bankaların veznelerinden, telefon aracılığıyla, Digiturk’te kayıtlı olması gerekmektedir. Telefon numaranızı kayıt ettirmek için internet bankacılığıyla ve ATM’leri kullanarak Digiturk faturalarınızı ödeyebilirsiniz. Digiturk Müşteri Hizmetleri’ni (0212 473 73 73) arayabilirsiniz. • Web: www.digiturk.com.tr adresinde yer alan “Online İşlemler”deki Fatura İşlemleri menüsünden kredi kartıyla faturanızı ödeyebilirsiniz. DIGIMOBİL 3555 Hizmetleri: • Digiturk Müşteri Hizmetleri: Dilediğiniz zaman Digiturk Müşteri Hizmetleri’ni (0212 473 73 73) arayarak faturanızı kredi kartınızla anında ödeyebilirsiniz. DIGIMOBİL 3555 Hizmetleri Hizmetin Tanımı Örnek SMS • Digiturk Yetkili Teknik Servisleri: Dilerseniz size en yakın Digiturk bayisinden de kredi kartıyla faturanızı ödeyebilirsiniz. Fatura ve borç sorgulama Son dönem fatura bilgilerinizi ve FATURA yazıp, toplam borcunuzu öğrenebilirsiniz. 3555’e kısa mesaj gönderin. Teknik servis sorgulama Teknik sorunlarınızda size yardımcı TEKNIK SERVIS yazıp, Otomatik ödeme talimatı nasıl olacak teknik servisin bilgilerine 3555’e kısa mesaj verebilirim? ulaşabilirsiniz. gönderin. Online İşlemler şifre sıfırlama www.digiturk.com.tr adresinden DIGISIFRE SIFIRLA yazıp, Otomatik ödeme talimatı vermek, ödemelerinizi takip etmenin en pratik ve en kolay ulaşabileceğiniz Online İşlemler'de 3555’e kısa mesaj kullandığınız şifreyi sıfırlayabilirsiniz. gönderin. yoludur. www.digiturk.com.tr adresinde yer alan “Online İşlemler”deki Fatura İşlemleri menüsünden veya Digiturk Müşteri Hizmetleri’nden (0212 473 73 73) kredi kartınız ile PIN kodu sıfırlama PIN kodunuzu sıfırlayabilirsiniz; PIN KODU SIFIRLA yazıp, ödeme yapabilir ve talimat verebilirsiniz. PIN kodunuz 0000 olarak 3555’e kısa mesaj değiştirilecektir. gönderin. OTOMATİK MOBİL BANKALAR VEZNELER ÖDEME TELEFON İNTERNET ATM TV BANKACILIK Yan oda üyeliği Evinize ikinci bir Digiturk üyeliği YANODA yazıp, alabilirsiniz, Yetkili Teknik Servisimiz 3555’e kısa mesaj Yapı Kredi Bankası 444 0 444 www.yapikredi.com.tr WAP Bankacılığı en kısa zamanda yeni üyeliğinizin gönderin. İş Bankası T.A.Ş. İnteraktif 444 0 202 www.isbank.com.tr kurulumunu yapmak üzere sizinle Garanti Bankası Alo Garanti 444 0 333 www.garanti.com.tr iletişime geçecektir. HSBC Bank A.Ş. HSBC Tel. Bankacılığı 444 0 111 www.hsbc.com.tr Şekerbank T.A.Ş. 444 78 78 www.sekerbank.com.tr Alternatifbank www.abank.com.tr DIGIMOBIL 3555 hizmetlerinden Avea, Turkcell ve Vodafone aboneleri yararlanabilir. Her işlem Avea ve Tekstilbank www.tekstilbank.com.tr Vodafone için 0,8 TL, Turkcell için 1 TL olarak ücretlendirilir. Türk Ekonomi Bankası A.Ş. 444 0 666 www.teb.com.tr ING Bank A.Ş. 444 0 600 www.ingbank.com.tr T. Vakıflar Bankası Vakıfbank 7/24 Şb. 444 0 724 www.vakifbank.com.tr T. Halk Bankası Halkbank Dialog 444 0 400 www.halkbank.com.tr KANAL 510 T.C. Ziraat Bankası www.ziraatbank.com.tr Denizbank A.Ş. 444 0 800 www.denizbank.com.tr Anadolubank A.Ş. www.anadolubank.com.tr Finansbank A.Ş. 444 0 900 www.finansbank.com.tr Bank Asya Alo Asya 444 4 888 www.bankasya.com.tr Bunu biliyor muydunuz Akbank T.A.Ş. 444 25 25 www.akbank.com.tr Türkiye Finans Katılım Bankası 444 2 444 www.turkiyefinans.com.tr Kayıtlı telefonunuz yoksa ya da kayıtlı telefon Citibank 444 0 500 www.citibank.com.tr ? Turkishbank numaranız dışında bir telefondan işlem PTT - Garanti Bankası İşlem Noktaları PTT - Garanti Bankası İşlem Noktalarında İşlem Ücreti 2,50 TL’dir. Garanti Bankası Kolay Vezne (Garanti Bankası Kolay Veznelerinde İşlem Ücreti 1 TL’dir.) yapıyorsanız, işlemlerin başına üye numaranızı veya Garanti Bankası Paramatik Kartsız Ödeme (Garanti Bankası Paramatik Kartsız Digiturk Faturası İşlem Ücreti 1 TL’dir.) Dijital Kart numaranızı yazarak DIGIMOBIL 3555 Faturanızı e-mail adresinize göndermemiz veya kredi kartı ile otomatik ödeme talimatı vermek için (0212) 473 73 73 Müşteri Hizmetleri Hattımızı arayabilirsiniz. Son dönem fatura bilgilerinizi öğrenmek için, FATURA yazıp 3555’e kısa mesaj gönderebilirsiniz. hizmetlerinden faydalanabilirsiniz. 6 7 NO KANALLAR 4 Hangi kanal hangi numarada? RADYO KANALLARI NO KANALLAR NO KANALLAR NO KANALLAR 401 ALEM FM 402 SÜPER FM 403 JOY TÜRK FM FİLM&DİZİ KANALLARI 56 TRT 3/TRT GAP 146 FRANCE 24 407 METRO FM 1 DIGI 57 TRT AVAZ ÇOCUK KANALLARI 413 ARIONRADIO.COM 2 COMEDYMAX 58 TRT 6 160 TRT ÇOCUK/TRT 4 414 MASAL RADYO 4 FOXLIFE 59 KANAL A 161 BABY TV DİJİTAL MÜZİK KANALLARI 5 DİZİMAX 60 OLAY TV 162 DISNEY XD 421 HOTTEST HITS 6 DİZİMAXMORE 65 CINE 5 163 PLANET ÇOCUK 422 SONGS OF LOVE 9 MGM MOVIES 66 TRT OKUL 164 BABYFIRST 423 INTERNATIONAL 10 MOVIEMAX FAMILY SPOR KANALLARI 165 DISNEY JUNIOR 424 2000'S HITS 11 MOVIEMAX PREMIER 70 FOX SPORTS 166 JOJO 425 90'S HITS 12 MOVIEMAX PREMIER 2 71 EUROSPORT 167 DISNEY CHANNEL 426 80'S HITS 13 MOVIEMAX STARS 72 EUROSPORT 2 168 YUMURCAK TV 427 70'S HITS 14 MOVIEMAX STARS 2 73 BURSASPOR TV 169 CARTOON NETWORK 428 50'S/60'S HITS 170 MİNİKA 15 MOVIEMAX FESTIVAL 74 BJK TV 429 STANDARDS BELGESEL KANALLARI 16 MOVIEMAX SPEED 75 GS TV 430 CLASSICAL MUSIC 182 İZ TV 76 FB TV 431 SYMPHONIC 17 HOME TV 183 NAT GEO ADVENTURE 18 İZ TV 77 LİG TV 432 OPERA 78 LİG TV 2 184 NAT GEO 19 SHOWPLUS 185 NAT GEO WILD 433 ALTERNATIVE ROCK
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