SUSTAINABILITY REPORT

2012

Moving Forward Contents

What is ? 2

Our Vision & Values 4

Executive summary 6

Report structure 10

Economic Progress 12

sustainable consumption & Production 14

Climate change & Energy 18

The Physical Environment & Natural resource protection 22

Health, wellbeing & Happiness 27

Safety, security & health 37

Equality, Opportunity & Social Inclusion 42

Reporting Requirements 51

Organisational Profile 52

2 3 What is Crossrail? Crossrail is the largest New stations New tunnels New train services Economic benefits jobs, it will also require infrastructure project A total of 28 existing New twin-bore tunnels Crossrail will deliver Crossrail will deliver the services of regionally- in Europe and forms a stations measuring 21km in length reduced journey times substantial economic based manufacturers and major part of the Mayor will connect to nine new will be built under London. with up to 24 trains benefits to London and other suppliers. of London’s Transport stations to be built at per hour between across the UK. The estimated benefit Strategy. Crossrail will The first two tunnel , , boring machines (TBMs) Paddington and Crossrail has let some of Crossrail to the UK connect 37 stations, , during economy is at least including Heathrow were delivered at the start of the largest value Farringdon, Liverpool of 2012 and tunnelling peak times. contracts in recent UK £42 billion over a 60 year airport and Street, Whitechapel, period. in the west with Canary under London has begun. Each Crossrail train will construction history , Custom be around 200 metres – providing a much Wharf, and House and . The TBMs will weave 21km of in the east. their way between long and be able to needed boost to UK The new sub-surface accommodate up to industry and creating twin-bore Using the Crossrail service existing underground stations will be on a scale lines, sewers, utilities and 1,500 passengers. major employment tunnels will make travelling in the larger than that of the opportunities. region easier and quicker, building foundations at Around 200 million will be Extension depths of up to 40 metres passengers will travel on During the construction and help to reduce opened in 1999. built under crowding on London’s to create the tunnels. Crossrail each year. phase alone, Crossrail will generate thousands of network.

HAROLD STRATFORD WOOD SHENFIELD

HAYES & TOTTENHAM LIVERPOOL TAPLOW HARLINGTON BROADWAY PADDINGTON COURT ROAD STREET MARYLAND MANOR PARK CHADWELL BRENTWOOD HEATH

CUSTOM MAIDENHEAD BURNHAM LANGLEY WEST SOUTHALL WEST EALING ACTON BOND STREET FARRINGDON WHITECHAPEL HOUSE ABBEY WOOD Existing Station DRAYTON MAIN LINE New Station

Surface linline Tunnel CANARY WOOLWICH WHARF Portal (tunnel entrance and exit)

4 5 London’s transport system is the life Crossrail’s sustainability vision is that blood of the city. It keeps London Crossrail will be designed, constructed moving and drives growth and and operated in accordance with the Our vision development. Crossrail’s aim is to Government’s strategy for sustainable provide a significant contribution to development. the future prosperity of this global city Our approach seeks to meet the & values and therefore our vision statement is expectations of our key stakeholders, ‘Moving London Forward.’ demonstrate continuous improvement We will achieve this by delivering a and deliver Crossrail on time and world-class railway that fast-tracks the on budget. progress of London. Our internal targets have been developed in order to help us meet this top level objective. We have also developed some core values to explain how we are going to achieve this and importantly, how we are going to behave. Crossrail values Safety We put safety first Inspiration We believe it’s in our power to change things for the better Collaboration We’re stronger together Integrity We keep our promises Respect We treat people as we’d like to be treated

6 7 Crossrail is vital to London’s It is also a vehicle for shaping the sustainability, a principal part of the construction industry in order to set justification for its construction is that new standards. executive it will ensure London’s competitiveness Much work has been done to set us on as a world city. In order for London to the way to delivering more than just function effectively it needs to provide an a railway, such as the establishment summary efficient and reliable transport system, of the Tunnelling and Underground to keep people moving. Construction Academy - a highlight of Crossrail will reduce congestion on the past year. The first of its kind for soft and existing east to ground tunnelling, the introduction of west commuter networks by increasing this facility provides the foundation for rail capacity by 10% and contributing to the UK to become a centre of excellence a reduction of 500 million kilometres of for tunnelling. Fittingly, we have also car journeys annually. This will provide been able to house the academy in a economic growth and access to trade BREEAM Excellent building. This is a with less environmental impacts. visible demonstration of environmental Improving journey quality, reliability and performance using well-established safety for millions of daily commuters is industry measurements. also a vital component of ensuring that London’s workforce can travel in less stressful conditions and arrive at work in a more productive state of mind. The We are committed to a experience will provide a comfortable programme that will: transition between home and the workplace. Enhance skills and provide We are committed to ensuring that we employment opportunities provide a transport infrastructure system that is fit for the future in terms of Create a healthier, safer workforce operational efficiency, maintainability & quality of architecture. Enhance the reputation of public The construction of the project must infrastructure projects through also seek to provide opportunities for community investment and best people in terms of employment, learning practice new skills and being part of the supply chain. The environmental impact of our Improve supply chain sustainability construction materials is also a focus area in order to meet Crossrail and future and this is being evaluated through the client needs design and procurement process. More than a railway Through prudent financial Crossrail will provide a new way to management, give confidence in connect people to London, forging links the ability to deliver future major between communities to the east and infrastructure projects west, and enabling this great world city to grow.

8 9 Crossrail has signed up to the Setting new standards stations. 99% is being beneficially and other key stakeholders to provide Constructing Better Health (CBH) The construction industry can learn from reused. The bulk of excavated material is master plans that will provide a sense of programme. CBH is responsible for other industries with regards to ethical being directed to Wallasea Island, a new connection and transition between the delivering the national scheme for the sourcing and responsible procurement. nature reserve in . Once Wallasea station and its local environment. management of occupational health in Island is complete, the new habitat will We have brought together our main Internally, using good design and a the construction industry. Membership support a stunning array of important selection of materials with reduced of this scheme will help deliver better contractors in an ethical sourcing forum bird populations, as well as a host of to foster collaborative working. They environmental impact, we have created occupational health and safety other wildlife. spaces that we hope will make the standards for our workforce. are encouraged to reach down into the supply chain to identify key risk Spending on public infrastructure has journey more pleasant. Each station Building Crossrail is hugely challenging, areas and mitigate them. This work is been identified by the Government as will have individuality but will also be not just in engineering terms, but at an early stage but discussions with a priority area and we will continue to instantly recognisable as part of Crossrail because of its proximity to the many respected responsible procurement deliver Crossrail in accordance with strict through the use of common design individuals who live and work around organisations such as the Ethical Trading governance and financial controls. As elements and colour palette. our construction sites. We continually Initiative, Achilles and SEDEX have a publicly funded scheme, it is essential Rail operations themselves account strive to reduce the impacts of our indicated that this work is helping to set that we exercise financial prudence in for a significant impact, particularly in work and maintain a comprehensive a new standard in our industry that is our decision making to drive value for energy consumption. We have therefore programme of engagement with local class leading. We will leave a legacy from money. developed a reference design for our first authorities, community groups and this work that can be used as a future Through its sheer size, Crossrail can generation of Crossrail rolling stock that individuals to keep them informed of industry guide. help support many suppliers, but it is places them among the most efficient of our works and respond to their concerns. The bulk of A challenge in designing our important to monitor activity in critical their kind. Although disruption is inevitable suppliers and ensure their capacity to excavated when building such a large project in a underground stations was how to Our destination will be reached in 2018, compare environmental performance provide a reliable, high quality service when we will not only hand over to the densely populated city, we are making to both Crossrail and other customers. material considerable efforts to keep that with existing stations. We consulted rail operator, but also reach a point from is being the Building Research Establishment One of the ways that we do this is by which we can look back and point to: disruption to a minimum. Through our ensuring that our main contractors are Community Investment Programme, we (BRE) who confirmed that they were not shipped to familiar with any similar evaluations. supported by a diverse supply chain for a 10% increase in the rail capacity are also ensuring that our contractors similar goods and services. Wallasea make a lasting contribution to the This presented us with an opportunity of London, the single biggest Island in communities that they are working in, to develop a set of criteria using the This not only ensures that any risk of increase by any one project Essex, to by delivering initiatives that have been BRE’s Environmental Assessment a cut or delay in services to Crossrail is identified as community priorities. Methodology (BREEAM) for underground reduced, but also that these businesses a better journey experience create a stations. In this way we aim to not only are supported through the current stunning We have also mandated independent objectively assess our environmental economic times and have a future an increased construction monitoring of our contractors’ performance but leave a benchmark for beyond Crossrail. skills base new nature performance in being good neighbours. future projects. The Considerate Constructors Scheme The future experience a series of community projects reserve We are also using this methodology (CCS) is a national initiative set up by We believe that the architecture,look and to drive decision making on energy kick-started by Crossrail the construction industry to improve its feel of our stations will be something to performance, use of lower environmental image. Sites and companies that register be celebrated. Constructing something a newly inspired generation impact materials and water efficiency. A with the scheme are monitored against new provides us with an opportunity to particular success has been the provision of school leavers seeking a Code of Considerate Practice, designed “get it right”, and in so doing address of a green roof for . employment in the engineering to encourage best practice beyond some of the issues of urban regeneration This will provide a dramatic looking statutory requirements. and integration that are typical of an and construction industry structure as well as one that will help to organically growing city. To achieve Four Crossrail worksites have won establish greater ecological biodiversity. this we are working with our developer Considerate Constructors Scheme We are exploring opportunities to We have begun the journey, and over partners to ensure that where we have National Awards in 2011. Winners are encourage greater biodiversity at several the next few years we will continue had to remove buildings, new high selected from the top 7.5% of sites other locations along the Crossrail route. to provide updates on how we are registered and the selection is based on quality developments will replace them. progressing. This first report articulates Crossrail is a signatory on the their annual average score. At the same time as we deliver our our key themes and initiatives and Government’s ‘halving waste to landfill’ stations, there is also an opportunity begins the development of the metrics Crossrail sites have scored well above commitment. Between January 2009 to create an attractive urban realm that we will use to measure success. the national average of 31 points out of and March 2012, a total of 1,134,000 outside. We are working with our local 40. The average score (as of April 2012) tonnes of material was generated as a authority partners, , across all of our sites is 35.5. result of excavating our underground

10 11 report The principle of ‘good governance’ is The seventh, sustainable consumption to be applied across all seven themes. and production, has been specifically The principle of ‘using sound science’ drawn up for Crossrail. Crossrail is a structure underpins all aspects of the design massive infrastructure project and the and construction. use and final disposal of materials is Crossrail’s first annual sustainability beginning of our reporting journey. As Six of the Crossrail sustainability themes particularly important. report focuses on the central section of such, our key performance indicators are align precisely with those of TfL. the project (from Royal Oak to Pudding under development and in other cases Mill Lane and ) where most of data collection is at an early stage. the activity has been undertaken so far. This report therefore provides a flavour Within the seven themes, a number of Key Sustainability This report looks back at performance of the issues that are material to the Initiatives (KSIs) were defined by the project in 2009: during the financial year April 2011-12. successful delivery of Crossrail and Future reports will include the surface points to what we will need to monitor Whole life costs sections extending to Maidenhead, and measure as we move ahead over the following years. Abbey Wood and Shenfield, where Capital spend significant upgrade work will be carried Sustainability for Crossrail is defined by out in the years ahead. seven themes based on Transport for High performance railway, Although most of the major contracts London’s sustainability framework. The have been let, we are still in the early themes are shown in the diagram below delivered on time phase of project delivery and are at the and form the basis of this report. Energy consumption Resource use and materials CroSSraiL SUSTainaBiLiTY ThEMES and LinKagE wiTh TFL/UK govT. in construction

UK achieving a Living Ensuring a Promoting Using Impact of site logistics government sustainable within healthy and good sound supply chain sustainable economy environmental just society goverance science strategy limits Environmental impacts during construction Excavated material disposal TfL Economic Climate The health Safety Equality sustainability progress change physical and and and (including maximum reuse) framework environment well-being security inclusion Construction health and safety Operational health and safety

Economic Sustainable address The physical improve Protect Promote Workforce (local) employment progress: consumption climate environment: health, peoples greater Crossrail Maximise and change and natural resource well-being safety, equality of sustainability competiveness production energy protection and and security opportunity Workforce skills themes & productivity environmental happiness and health and social of economy enhancement inclusion Our performance against these initiatives is measured by sixteen key performance indicators which are reported on in this document.

12 13 London is forecast to continue to TBM Phyllis prior to launch grow, in terms of both population and at westbourne park Economic employment. The latest draft London Plan, published in March 2010, expects that by 2031 nearly 1.3 million additional progress people and 750,000 new jobs will be in the capital. The projected 35% growth in public transport trips will put inevitable As part of the Government Spending key to maintaining the construction additional pressures on the transport review in 2010/11 the project team programme for Crossrail. Our first tunnel network. conducted a significant value boring machine (TBM) to launch was engineering exercise which realised named after Phyllis Pearsall who created Crossrail will make a significant impact savings of £1bn. It was clear that a the famous ‘A to Z’ maps of London towards relieving this growing pattern of project of the scale and importance of by traversing more than 3,000 miles congestion and crowding. It will increase Crossrail would have to demonstrate of roads throughout the city. Phyllis the capacity of London’s rail transport that in times of austerity it could is partnered by Ada, named after Ada system by over 10 per cent which continue to deliver much needed UK Lovelace, known for her association with represents the largest single increase in infrastructure as well as additional the development of Charles Babbage’s London’s transport capacity since before sustainable benefits. analytical engine, the forerunner to the World War II. The past year on Crossrail has seen the modern computer - two very prominent Over 35% of the future employment award of all major tunnelling contracts women in the . There growth in London is expected to be and all underground station foundation will be six further TBMs launched to located in areas well served by Crossrail – works. Main station and fit out contracts complete our tunnelling works. the West End, the City and Canary Wharf. have been awarded for Paddington, Crossrail has formed an integrated team The history of Canary Wharf over the Tottenham Court Road, Farringdon, comprising Crossrail Ltd and its main past twenty years provides an example Liverpool Street, Whitechapel and delivery and programme partners. This of the role of investment in public Custom House. has led to a more efficient organisation transport supporting and sustaining Our industry partners have been and realised better value for money to growth. Overall, Crossrail will bring 1.5 continuing apace on their respective the taxpayer. million more people within a 45 minute stations with Indicator 1 - delivery of whole commute of these existing major handing the station box over to Crossrail life value employment centres. in order to prepare for the arrival of the The July 2011 assessment of Crossrail cost As Crossrail will support growth in eastern tunnel boring machines. Berkeley benefits indicated a continuing strong London and the south east, it will Homes are also building Woolwich business case. This is reflected in the thereby have a positive impact on the Station box. increase in the Benefit Cost Ratio (BCR) UK economy as a whole. A key milestone was the passing of of the project from 1.80 to 2.20. Review Point 4. This is the culmination of The has endorsed an a series of review points through which initiative by the Prime Minister and the INNOVATION the programme has had to progress Secretary of State for Communities in order to assure Government that and Local Government to promote Building Information appropriate financial controls and risk transparency in the public sector by Management (BIM) By 2031 management processes are in place. The publishing all expenditure over £500. As For Crossrail, Building Information nearly 1.3 programme is now allowed to progress such, all financial information pertaining Modelling (BIM) is the process of with freedom to procure the remaining to Crossrail is freely available via the generating, building and managing data million construction packages, depot and rolling Company Information Section of the through the life of the project by using additional stock contracts. Crossrail website. The annual accounts model-based technologies linked to a database of project information. people and Early completion of Royal Oak portal are independently audited. and handover to the main tunnelling A key focus for us is the long-term cost 750,000 new contractor for the western tunnels was savings that can be realised through jobs will be in another significant milestone for the our BIM model, by providing accurate the capital project. The handover of the portal was information that can be handed over to the operators of the railway for managing Crossrail’s assets post-completion. 14 15 for all central section stations. This long term performance and durability assessment methodology has never of the infrastructure. Sustainable been used on an underground station Indicator 3 – recycled content previously and required Crossrail to work by value with the BRE and consultants to develop Consumption specific criteria. Although this does not Crossrail has set a target of 15% recycled provide us with the ability to compare content by value across the programme, our stations to counterparts outside with a stretch target of 20%. This target & production the project, this will help to provide an is currently being exceeded by the station assessment tool that can be used for foundation works contracts and Royal Sustainable consumption and production is about achieving more with less. This future underground station projects. For Oak portal construction. Constraints means not only looking at how goods and services are produced, but also the impacts the period covered by this annual report, imposed by the concrete mixes necessary of products and materials across their whole lifecycle. An important part of this work all stations are at pre-assessment stage for tunnel lining segments and sprayed is building on people’s awareness of social and environmental concerns to ensure that and indications are that a rating of ‘Very concrete lining work will lower the they approach consumption and production responsibly. Good’ is attainable. percentage, but opportunities still remain within the main station works, and we A design stage assessment is being are confident that targets will be met. Ethical sourcing best practice. Next year’s report will completed for the stations and will be submitted to the BRE on completion Indicator 4 - recycling and reuse A major success for the project has provide data on the results of this effort, of waste material so that knowledge about the careful of all design work. A further post- been the establishment of the Ethical The construction of Crossrail will procurement of high risk raw materials construction validation and final Supply Chains in Construction (ESCIC) generate a significant amount of waste and products can be shared. certificate will follow upon completion working group. This is a Crossrail of the project. material. This includes waste generated facilitated group that brings together All of our contractors are required to from the demolition of buildings and Further information on BREEAM can be our tier 1 contractors to address undertake a risk analysis of their supply the material from the excavation of the found at www.breeam.org responsible procurement issues. The chain to identify any areas where stations and tunnels. group was established in 2011 and unethical labour practices may occur. Completion of Crossrail also requires the Crossrail Ltd, is a signatory to the smaller, inter-contractor working Where risks are identified the contractor delivery of improvements to the existing groups were also formed in order to Government’s ‘halving waste to landfill’ is required to register with Supplier rail network to accommodate Crossrail commitment and under the Crossrail work on high risk areas. Dialogue with Ethical Data Exchange (SEDEX) and services. For these we have committed a number of industry trade bodies was Act, we are required to reduce, reuse and facilitate social audits of production to using CEEQUAL for railway associated recycle waste. also established in order to develop sites. works and BREEAM for the new station at Abbey Wood. During the design phase, we worked with our design teams to minimise In 2011 we opened the Tunnelling & waste produced. We have set ourselves Indicator 2 - BREEAM and CEEQUAL1 ratings Underground Construction Academy challenging targets for reuse and in Ilford which has been designated a Crossrail has adopted two established environmental recycling that are best practice for the BREEAM ‘Excellent’ facility. The academy construction industry. assessment methodologies in order to evaluate was built as a centre of excellence for soft performance. These take a whole life view of the ground tunnelling techniques. As such, it Crossrail commenced enabling works Crossrail programme with criteria that cover both is only fitting that the students who are during 2009. Between January 2009 and construction and operational activities. learning skills for the future, do so in a March 2012, a total of 68,000 tonnes All tunnels, portals (transition structures between building that reflects their endeavours. of waste was generated as a result of construction works and a total of surface and tunnel) & shafts (vertical structures linking As the project progresses, we will work to the tunnel to the surface) are being assessed using the 125,800 tonnes was generated from identify opportunities to further improve the demolition of buildings. 95% of Civil Engineering Environmental Quality (CEEQUAL) performance and obtain additional methodology and have achieved ‘Excellent’ ratings at the construction material generated credits within the assessment process. and 97% of the demolition material Client & Interim Design stage. Our aim is to achieve The overall ratings achieved are an the ‘Excellent’ rating when the project is assessed as a generated was reused or recycled important aspect of the legacy that we helping us to exceed our stretch target. whole upon completion leave behind. They are indicators of the Further information on CEEQUAL can be found at www.ceequal.com 1 BREEAM is the world’s foremost environmental assessment method and rating system for buildings, with 200,000 buildings with certified BREEAM The Building Research Establishment Environmental assessment ratings and over a million registered for assessment since it was first launched in 1990. Assessment Methodology (BREEAM) has been adopted CEEQUAL is the assessment and awards scheme for improving sustainability in civil engineering, infrastructure, landscaping and public realm projects, based in the . It is promoted by the Institution of Civil Engineers and a group of civil engineering organisations including CIRIA, CECA and ACE. Its objective is to encourage the attainment of environmental excellence in civil engineering, and thus to deliver improved environmental and social performance in project specification, design and construction. 16 17 PErCEnTagE oF ConSTrUCTion waSTE rECYCLEd

90% target 95% stretch target

PErCEnTagE oF ConSTrUCTion waSTE rECYCLEd

90% target 95% stretch target Construction

PErCEnTagE oF ConSTrUCTion waSTE rECYCLEd

Construction 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 90% targetPercentage 95% stretch target

2009-2011 2011 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 Percentage

2009-2011 2011 Construction

80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 Percentage PErCEnTagE oF dEMoLiTion waSTE rECYCLEd 2009-2011 2011 90% target 95% stretch target

PErCEnTagE oF dEMoLiTion waSTE rECYCLEd

90% target 95% stretch target demolition

demolition 80 81 82 83 84 85PErCEnTagE 86 87 oF88 dEMoLiTion 89 90 91 waSTE 92 93 rECYCLEd 94 95 96 97 98 99 100

90% targetPercentage 95% stretch target 2009-2011 2011

80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 Percentage

2009-2011 2011 demolition

PErCEnTagE oF ExCavaTEd MaTEriaL rECYCLEd

80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 95% target 100% Percentage stretch target 2009-2011 PErCEnTagE2011 oF ExCavaTEd MaTEriaL rECYCLEd

95% target 100% stretch target Excavation

Excavation 80 81 82 83 84 PErCEnTagE 85 86 87 oF 88 ExCavaTEd 89 90 MaTEriaL91 92 93 rECYCLEd 94 95 96 97 98 99 100 Percentage 95% target 100% Case study – stretch 2009-2011 2011 target 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 Percentage At our tunnelling site on Limmo Ltd, the contractors found chipboard, tyres were shredded Peninsula in , sustainable waste solutions so to use in equestrian gallops 2009-2011 Since2011 January 2009 we have being beneficially reused. The

95% of constructionExcavation generated 1,134,000 tonnes bulk of excavated material is the contractor Dragados Sisk that 98% of the 120,000 tonnes and scrap metal was recycled. material generated of material as a result of being directed to the Wallasea encountered waste on the site of waste material was reused Any contaminated soils were and 97% of demolition excavating our underground Island nature reserve, and we that included timber sleepers, or recycled. The waste was used cleaned, mixed with growing concrete and old tyres in in various ways – concrete was agent and used to remediate material was80 81reused 82 83 84 85 86 stations. 87 88 Reuse 89 90 and 91 recycling 92 93 94 remain 95 96 confident 97 98 99 that 100 we can has remainedPercentage high throughout continue to meet our targets. addition to contaminated soils. crushed to use as fill material, a landfill site. or recycled the reporting period, with 99% Working closely with Crossrail timber was shredded to use as 2009-2011 2011

18 19 This theme seeks to secure a change Future rail operations in the way we generate and use energy Once construction work on Crossrail has in construction, and reduce the release been completed, it will be important of greenhouse gases. As a long term for the operating railway to continue to Climate Change infrastructure asset, Crossrail must also support sustainability targets. address the likely impacts of climate change over the lifetime of the railway, TfL will be responsible for overseeing & Energy and ensure future flexibility is considered operational services. Crossrail Ltd has at the design stage. the responsibility to procure rolling stock for the first 35 years of operations and has ensured that sustainability Indicator 5 – construction requirements are included in the terms carbon emissions of that contract. The Rolling Stock We are currently working with procurement process was officially Constructing Excellence to establish launched in February 2012 with contract reliable benchmark data against which award planned for 2014. energy performance can be measured The principal maintenance and servicing during construction. depot, located at , is Approaches to predicting carbon also part of the rolling stock contract. emissions are in development with the The specification requires that it must aim of establishing carbon budgets achieve a BREEAM rating of ‘Very against which reduction targets can be Good’. The successful tenderer is being set. Engagement with our contractors encouraged to identify areas in which has indicated that this is an area the rating can be improved whilst still which has been little developed in the delivering overall value for money to industry but we are confident that the operator. Crossrail must the collaborative approach that we are fostering to share knowledge will result address the in an increased understanding of energy likely impacts use and carbon emissions. of climate In parallel, we are developing a carbon change over footprint model that will capture energy and carbon data for construction related the lifetime of energy (plant, equipment & facilities), the railway embodied energy within material, and transport related energy. This will allow us to obtain a better understanding of our energy use and carbon emissions and quantify the improvements made.

20 21 The rolling stock provider will be required Metrics for measuring the performance to develop and submit an annual health of the operational railway are yet to be and safety report and improvement developed, but are likely to include: plan which will include data on targets and reports carried out during the year. Street to street journey times The provider will also be required to set up an environmental management Punctuality system which will detail their processes to control environmental impact. Environment and ambience This system must manage the Passenger comfort following: Service cancellations CO2 emissions NOx and PM10 particulate emissions (e.g. from generators or from road/rail vehicles INNOVATION predominantly used to carry out Tunnel cooling maintenance work) Crossrail tunnel lining design has Waste (including consumable been completed and our main tunnel construction contractors procured. As train and depot spares, general part of our innovation agenda we have office and depot waste, and been investigating the incorporation waste removed from trains as of ‘tunnel energy segments’ for part of the maintenance work) removing waste heat from the tunnels, a challenging problem in metro style Energy consumption (depots) underground rail services. We will be looking for an opportunity as the works General consumables (e.g. office progress to incorporate a demonstration supplies) section of tunnel so that it can be monitored to quantify the benefits. Water consumption (including Part of our learning legacy will be the train washing equipment and in provision of confidence in the wide-scale buildings) adoption of this technology in future urban tunnel construction. Benefits are Noise from fixed sources cooler tunnels with less energy used for fan-cooling, and the potential to utilise Noise and vibration from train the heat within buildings above ground. movement in the depot The rolling stock is specified to include the following features: It is also built into the contract that the Lightweight construction with the total mass of train limited to a maximum provider must encourage a diverse base of 350 tonnes. Crossrail seeks to reverse the trend of other recent UK rolling of suppliers, ensure the London Living stock builds which equate to nearly 400 tonnes for a 200 metre long train. Wage is offered, meet strategic labour needs, provide training opportunities and Energy consumption targets benchmarked against ‘best in class’ UK and ensure ethical trading practices, all in European performance. accordance with the Mayor’s responsible Regenerative braking - the ability to use motors in reverse as an electric procurement policy. brake which returns energy to the electrical grid. Smart control of lighting, heating and air conditioning systems. Driver advisory systems which guide the driver to use optimal energy efficient driving techniques. 22 23 Environmental management on construction machinery to reduce During 2010 Crossrail Ltd was certified to the emission of soot particles. We are The Physical ISO1400, Environmental Management working with one of our tier 1 contractors Systems, by an UKAS2 accredited to implement this requirement on a provider. The scope of the certification demonstration basis. It is hoped that Environment & is for programme management, design, this will provide data to the industry development and planning of a cross to overcome concerns relating to London passenger railway. Crossrail is equipment reliability, maintainability and Natural resource also certified to BS OHSAS18001 and adverse fuel consumption. IS09001, all three constituting the We are also working with contractors to protection Crossrail management system. undertake trials of a dust suppressant The requirement for certified which sticks together tiny soot particles management systems is cascaded down so that they don’t become airborne. to our tier 1 construction contractors We have also started to introduce living and forms part of the criteria for their walls on site hoardings consisting of selection. Our contractors are also plants such as ivy. The vegetation works required to demonstrate how their to capture the particulate matter and requirements are cascaded down their provide a more pleasant screen for supply chain. passers by. Contractors are also being encouraged to participate in a ‘no- Environmental Minimum idling’ campaign which aims to stop Requirements site vehicles congregating unnecessarily The Environmental Minimum outside the construction sites. Requirements (EMR) provide rules Resource efficiency by which those building the railway The Crossrail programme has made an must work. It was developed with local excellent start in being able to maintain authorities and statutory agencies. performance in the area of resource In the context of this report, a key part efficiency. However, it is clear that we of the EMR is performance against need to work more closely with our the Construction Code. The code is a contractors to establish performance in comprehensive document that details the area of recycled material selection how the impacts of construction and energy efficiency in construction. will be mitigated. Full details can be We are achieving our targets for found on the Crossrail website. To reduction of construction related waste, implement the code, Crossrail has and minimising the disposal of materials incorporated requirements into to landfill. The establishment of the contract documentation, under which Docklands Transfer Site and a similar each contractor is bound to comply. site at Northfleet3 provides us with The Compliance is regularly monitored the infrastructure to ensure that the Construction through inspections and audits and any majority of clean excavated material is non-conformances are reported. sent to the RSPB Wallasea Island project. Code details In accordance with the EMR, Crossrail The Crossrail programme is committed how the is committed to use diesel particulate to calculating and reducing its carbon impact of filters where reasonably practicable footprint. We have worked with our construction will be mitigated

2 UKAS – United Kingdom Accreditation Service

3 The Docklands Transfer Station, Essex and Northfleet, Kent sites will be used for shipment of excavated material to Wallasea Island for construction of a nature reserve. 24 25 design teams to minimise data gathering and target April since records began the operational energy setting. Energy reductions some 100 years ago, we use in our stations and of 5% are expected based will continue to focus on are currently reviewing on initial estimates. efficient use of water in rolling stock specifications The project is the construction process. so that we can work also working with We have engaged with with bidders to reduce Constructing Excellence, the Waste Resources this further. This is an an organisation which Action Programme important element of drives improvement in (WRAP) and the Water the whole life carbon and the construction industry. Resource Centre (WRC) energy story of Crossrail This is to ensure that to identify best practice as it accounts for by far targeted reductions measures that can the greatest component are based on a reliable be employed by our of energy usage based benchmark for heavy civil contractors. on the current electricity construction works. grid mix. Further work The focus on water needs to be undertaken resources at the to reduce construction beginning of 2012 was related energy use very much on protection by choosing the right of surface and ground material and efficient water from pollution. plant. Whilst this remains a The Crossrail programme key priority, a greater We have has provided the emphasis has been placed worked with framework for reducing on the minimisation our design energy in material choice of water use brought (embodied energy), upon by two years of teams to design (operational below average rainfall minimise the energy) and construction that led to drought operational by bringing together our prevention measures contractor community to being implemented in the energy use in agree an overall approach. UK. Despite this being our stations We are now in a period of followed by the wettest

Wallasea Island Wild Coast Project, Essex

Case study – Wallasea Island procurement and preparation

Crossrail and the Royal Society Procurement of a marine western tunnels. 75% of this for the Protection of Birds (RSPB) transport contractor was carried excavated material will be have signed an agreement for out at the end of 2011 and transferred to Wallasea. Once excavated material to be used shipments began in mid 2012. Wallasea Island is complete, to build the Wallasea Wild Two wharves have been the new habitat will support a Coast Project, a new tidal nature acquired - one connected by rail stunning array of important bird reserve on the Essex coast near to Westbourne Park to receive populations, as well as a host of Burnham on Crouch. excavated material from the other wildlife. 26 27 Archaeology The construction of Crossrail through prehistoric animal bones, Roman Health, the heart of London is resulting in one remains, human remains from the of the most extensive archaeological infamous ‘Bedlam’ psychiatric hospital programmes ever undertaken in the UK. and remnants of Britain’s industrial past. wellbeing Crossrail will manage over 40 worksites An extremely rare piece of UK amber, throughout the central section and estimated to be 55 million years old, & HAPPINESS archaeological investigations will be has also been discovered in London’s An extremely carried out at each site ahead of main Docklands. rare piece of construction works to build the central stations. Specialist archaeology contractors have UK amber, been employed from Museum of London The project gives archaeologists an Archaeology and Oxford Archaeology/ estimated to exceptional opportunity to reveal the Ramboll to carry out site investigations. be 55 million layer cake of history that is hidden below The construction teams give the years old, the city’s streets. We are now half-way archaeologists access to the sites in through our planned archaeological advance of the main construction works has been programme which has the potential to getting underway. discovered uncover many finds. We have found

Discoveries Farringdon Excavations have confirmed that medieval leather Excavations at Stepney Green working took place next to an ancient shaft site uncovered the remains of river channel. Future investigations hope Worcester House, built c1450-1550. The to determine whether the finds were Marquis of Worcester bought the house associated with Charterhouse in 1597. Tudor artefacts such as 16th Carthusian Priory. Century glassware, a bowling ball and shoes similar to those seen in paintings Remains were uncovered of Henry VIII and his family were from the Roman City of Londinium, discovered. including household items, shoes and pottery. Ice skates were found that Limmo Peninsula Archaeologists date to a time between the 8th and uncovered the remains of the 16th Century when the marshland area, Thames Ironworks and Ship known as Moorfields, froze over Building Company. in winter. Finds included the remains of a Liverpool St The Bethlehem ‘Bedlam’ large piece of Hospital burial ground was carefully clinker boat, uncovered and the human remains believed collected for study into diet, lifestyle, to be up status and beliefs. We expect up to to 800 4,000 skeletons will be found. The years remains will be reburied after consulting old. with the Ministry of Justice.

28 29 Once Crossrail is operational, it will Community Investment improve the quality of the travelling Programme Case study – experience by reducing congestion, We require our contractors to donate minimising the need for interchanges, SENRAB FC their skills, time, money and expertise to shortening journey times and increasing bring lasting benefit to the communities London’s accessibility through stronger Bam Nuttall competed for the in which they are working. links to international transport hubs. Kier, contractors first time in its 40 This will have a positive effect on the The Crossrail led approach helps to at Whitechapel year history at the quality of people’s lives. deliver consistent and meaningful station donated World Youth Cup in benefits alongside construction and As well as future benefits, an important £4,000 to purchase Sweden thanks to beyond the life of the project. part of Crossrail’s sustainability agenda new kit for another Crossrail is to ensure that we behave as good The first community investment struggling local contractor - BBMV neighbours in the communities around initiatives have begun and plenty football club who covered the our construction sites, and support local more are set to follow. This section Senrab FC. transport costs. initiatives in need of investment. summarises just some of the activity The Tower Hamlets This support has being carried out by Crossrail and generated further contractors in the community. youth football club that has produced interest in the some of the Premier football club and League’s greats will hopefully allow including John it to continue Terry and Jermaine and prosper as a Defoe, also community asset in London’s East End. Case study – Word 2012

Farringdon contractors, Laing O’Rourke Strabag joint venture, donated £10,000 to kick-start Word 2012 , aimed at improving literacy and employability in south Islington. Word 2012 is a three month programme of engagement to encourage and support local residents to rediscover the joy of reading and writing, and find new, creative ways of expressing themselves. Case study – The programme culminated in Regenerating the a three week festival which the organisers now hope to run Morgan Sindall, who are landscape, plant reeds and significance of the project: as an annual event. constructing a tunnel portal at shrubs, and erect a barrier to “There are very few natural Pudding Mill Lane, carried out a protect the plants while they banks left on the 2,500 miles regeneration project to create a establish themselves. The of canals and rivers on ’s wildlife habitat and encourage changes will encourage wildlife waterways. Help like this from biodiversity on the banks of the including coots, moorhens and Crossrail and Morgan Sindall River Lea, close to their work site. kingfishers. It will also make the allows us to prevent further The team worked with British canal look more attractive for erosion of those that remain Waterways (now Canal & River people using the waterway. and helps us tackle many more Trust) to clear a section of the Annie Myers of British projects than we could ever river bank of invasive weeds, Waterways explains the do alone.”

30 31 Art programme Crossrail is still very early in Over the past year, the Crossrail the appearance of the hoarding. the construction programme, Art Programme has shown great This will also benefit biodiversity but incorporating artwork in progress. The commissioning (providing new habitats for the central stations forms strategy has been refined and wildlife) and help improve air an important part of our developed into a more coherent quality by reducing airbourne vision. Identifying suitable scheme, one that we believe will dust, pollen and CO2 levels. The artists, works and sponsors is be very attractive to sponsors. Mayor of London has launched a lengthy process, so we are Sponsors for line-wide projects a Campaign for Clean Air which already starting to give this are yet to be approached, but aims to reduce PM10 (diesel consideration. Crossrail aims to initial funding has been secured particulates) pollution by a third emphasise the need to combine to launch the proposal phase for by 2015 and has funded these the arts with architecture as a Paddington station. installations. necessity for shaping the future Hoarding design projects One example is at , of London’s cultural landscape. As part of the art programme, near Liverpool Street. Two types Through our art programme, we have delivered design projects of living wall have been installed. we will bring business-world in partnership with third parties On the north-eastern curve, ivy sponsors, art world creativity and in order to mitigate the visual has been trained to frames fixed local identity together within impact of site hoarding. to the hoardings. On the western one ambitious project. This in edge of the hoarding a variety turn will provide a catalyst for Living walls of pre-grown plants have been Combining arts with both economic and physical At several sites across London, installed. Both are sustained with architecture regeneration. we have installed over 1000 built-in drip irrigation, which is metres of living walls to improve low consumption.

Case study – Barbican project

To help celebrate The Barbican’s 30th anniversary, Crossrail exhibited newly commissioned architectural images taken in and around the Barbican Centre. The images improve the appearance of work sites in Moorgate and Farringdon, both located close to The Barbican. The initiative reduces the environmental impact of work sites while simultaneously helping to promote local culture and living walls at heritage. Finsbury Circus 32 33 complaints

Indicator 6 - All of our contractors are reduce the impact on the environmental required to use industry surrounding area. complaints best practice in order to Of the environmental Crossrail is being built minimise community complaints received by within urban areas and impact and we have the helpdesk during has an impact on those an Environmental the reporting period, who live and work near Management System most related to noise the sites. Construction that is certified to the and vibration generated works have been planned international standard by the works. Of the to minimise impacts on ISO14001. We have set remainder, most of the We have set up a 24 hour helpline so up a 24 hour the local community and complaints related to on the environment. The that people affected by dust or lighting from the helpline so project’s environmental the works can seek advice sites. During the year, that people impacts were assessed in or register a complaint. we have been working an Environmental Impact Complaints are with all of our contractors affected by Assessment (EIA). An continually reviewed to ensure that the best the works can environmental statement and we have procedures practicable means are seek advice was published and for investigating each being used to minimise Case study – submitted to Parliament complaint, and where the impact of the works, or register a to accompany the Hybrid necessary changing our particularly in relation to Using non-percussive complaint Bill in 2005. working practices to noise and vibration. techniques for demolition

When Bond Street demolition With concrete blocks of some injecting chemicals into the TOTAL NUMBER OF ENVIRONMENTAL COMPLAINTS contractors McGee discovered three cubic metres in size, the concrete, which expand slowly (BREAKDOWN BY CATEGORY) FOR 2011/12 building foundations on the demolition methods available and burst the blocks into smaller Davies Street ticket hall site were were severely limited. pieces. 40 much bigger than expected, it After testing several machines, was feared that nearby residents 35 the contractor settled on an would be seriously disturbed by innovative technique known as 30 the noise and vibration created ‘bursting’. This involves by their removal. 25 20 15 Case study –

Number of complaints 10 Switching to white noise alarms at Paddington 5 In June 2011, a number of and subsequently 0 complaints were received used. The situation 1 2 3 4 5 6 7 8 9 10 11 12 13 from residents at Paddington has been monitored, Period regarding noise from vehicle and there have been reversing alarms. no further complaints. Noise & Ecology & nature Excavated material, Site lighting vibration conservation waste management, On reviewing the complaint recycling with Paddington contractors, reversing alarms using ‘white noise’ rather than bleeps were assessed for safety effectiveness 34 35 Considerate Public Constructors Scheme Information The Considerate Constructors Scheme at Westbourne Park and Costain Skanska Crossrail is committed to providing to residents and the wider stakeholder “Having a (CCS) is a national initiative set up by Joint Venture at Royal Oak portal won information to ensure local communities community through information leaflets client who the construction industry to improve bronze awards. are aware of construction works that that are distributed in each local area. its image. Sites and companies that The teams won awards based on may affect them, and measures being We have two Visitor Information encourages us register with the scheme are monitored taken to lessen impacts. We also work to implement, the following annual average site Centres to enable people to get further against a Code of Considerate Practice, assessment scores: to keep people informed about the information about the project, and innovate and designed to encourage best practice benefits that the Crossrail service will have their queries answered in person realise best beyond statutory requirements. The Canary Wharf – 36.75 deliver, current progress and milestones by Crossrail staff. They are located practice on main areas of concern fall into three achieved. at Tottenham Court Road, 16-18 St categories: the general public, the Connaught Tunnel – 36.5 The ‘Near You’ page on the Crossrail Giles High Street, WC2H 8LN and at site, whilst workforce and the environment. providing active Westbourne Park – 36.25 website www.crossrail.co.uk explains Whitechapel, in The Idea Store, 321 All Crossrail contractors must register local works in each area. Dedicated pages Whitechapel Road, London, E1 1BU. support for us with the CCS or a similar scheme run by on the website outline planned works at to do it makes Royal Oak portal – 36 Crossrail is committed to promoting We have the worksite’s borough council. each of the new stations and will soon local job opportunities, up-skilling and the Considerate Four Crossrail worksites have won The scores for each site as of 1 April 2012 be extended to cover planned upgrade utilising local services. This is achieved in two Visitor Constructors Considerate Constructors Scheme can be seen below and are regularly works at each of the existing stations on a number of ways: the Crossrail route. It is now also possible Information Scheme National Awards in 2011. Winners are updated on the website. www.crossrail. co.uk/ccs. to track the location of Crossrail’s tunnel We use our website Centres and standards selected from the top 7.5% of sites www.crossrail.co.uk/business, registered and the selection is based boring machines on the website. the helpdesk much more there are dedicated staff at the Visitor on their annual average score. To receive email notifications about operates 24 attainable” Information Centres and we also use The VINCI Construction UK team at planned works it is possible to sign CompeteFor, a web portal for advertising hours a day, Connaught Tunnel and the Canary Wharf up to our mailing lists via our website contract opportunities. CompeteFor acts Rich Wall-Morris, Vinci or by contacting our helpdesk team. seven days Connaught Tunnel Contractors at Canary Wharf received as a brokerage service, matching buyers Additionally, specific works are notified Project Manager silver awards. Morgan Sindall with potential suppliers. a week

SITE CONTRACTOR SCORE Paddington New Yard BFK 38 Connaught Tunnel VINCI 36.5 Westbourne Park advanced civils Morgan Sindall 36.5 Liverpool St (Finsbury Circus) BBMV 36.5 Pudding Mill Lane Morgan Sindall 36.5 Canary Wharf Canary Wharf Contractors 36.5 Bond Street Costain Skanska JV 36 Whitechapel (advance works) Kier BAM 36 Farringdon (advance works) Laing O’Rourke Strabag JV 35.5 Western running tunnels BFK 35 Liverpool Street (advance works) VINCI 35 /Victoria Dock portals J Murphy 34.5 Stepney Green (eastern running tunnels) Dragados Sisk JV 34.5 Limmo (eastern running tunnels) Dragados Sisk JV 34.5

36 37 WORK SITE COMPLAINTS CLOSED WITHIN 10 WORKING DAYS sAFETY, SECURITY 100% & HEALTH 95%

90%

85%

80%

75% Period Period Period Period Period Period Period Period Period Period Period Period Period 1 2 3 4 5 6 7 8 9 10 11 12 13

The Secretary Employment 10 working days, with Our contractors each opportunities are an initial response work in accordance of State has advertised through Job made within 24 hours. with contractual appointed an Centre Plus 48 hours In practice, passing requirements which independent before other resource complaints to contractors have been developed avenues are investigated. is immediate and the from Parliamentary Crossrail Crossrail also hosts ‘meet response rate is generally commitments. They Complaints the contractor’ events to much faster than this. all have dedicated Commissioner allow SMEs to meet with The Secretary of State has community relations tier 1 contractors. appointed an independent representatives whose Crossrail helpdesk Crossrail Complaints role it is to work with Commissioner. Any communities and address The Crossrail Public complaints and concerns. Helpdesk is available to member of the public answer questions about who feels they have been the project and help with unable to resolve an issue any problems which may in communication with arise from construction of Crossrail, may ask the the railway. The helpdesk Complaints Commissioner operates 24 hours a day, to adjudicate. The seven days a week. The application must be team is contactable submitted in writing and via telephone - 0345 the Commissioner must 602 3813, and email - respond within 28 days, [email protected]. unless a further time limit Details are advertised on is agreed. the Crossrail website, on The chart above shows all our communications the percentage of material and at our complaints closed within construction sites. 10 working days for this Crossrail aims to close reporting period. all complaints within

38 39 The health and safety of our workforce Given the nature of the Crossrail project Driver safety efforts, Crossrail suppliers are probably and the local community during the and significant underground construction In recognition of the adverse impacts the safest operating in London and are construction of Crossrail is our highest activity, our contractors are also required resulting from large vehicles on London’s demonstrating industry best practice. priority. There are a number of policies, to ensure that all individuals who enter roads, our contractors are all required The response of Crossrail stakeholders, contract requirements and campaigns underground sites are in possession of a to register for the Freight Operators trade associations, road safety charities which all serve to promote our valid Tunnel Safety Card, accredited by the Recognition Scheme (FORS). and numerous other organisations has philosophy of zero accidents. Construction Industry Training Board and been very positive. FORS is a membership scheme that aims Site contractors must ensure that all the Construction Awards Alliance. So far, to improve freight delivery in London. Fitting additional safety technology individuals required to work on the site over 1000 people have received a tunnel It provides a quality and performance to any large goods vehicle (LGV) and We have three are in possession of a valid Construction safety card on the project. benchmark and is part of the wider ensuring drivers benefit from this Target Zero Skills Certification Scheme (CSCS) card London Freight Plan, helping companies investment can make a big difference principles: or equivalent. to become safer, greener and more to road safety. The margin between a Crossrail is a member of Constructing INNOVATION efficient. near miss and a collision can be miniscule We all have Better Health (CBH), the not-for-profit Signalling so a visual or audible alert seconds the right to go With thousands of lorry drivers to be organisation committed to improving Communications-based train control beforehand can make all the difference home employed on Crossrail over the next few the health of the construction, building (CBTC) is a railway signalling system that between life and death. Equipment unharmed years, specific training on how to drive services and facilities management sector makes use of the telecommunications includes sensors, cameras and external safely near cyclists is a key part of this every day workforces. between the train and track equipment. warning devices. initiative. We have developed the scheme The system allows for the exact position We believe The main challenge for Crossrail in the in consultation with cycling and road Indicator 7 - construction health of a train to be known more accurately that all harm is year ahead will be to maintain its overall safety campaign groups, and it has also and safety than with traditional signalling systems. preventable programme but to do so safely and with been backed by the haulage industry. Crossrail is achieving better than average due regard to our impacts on our local This results in a more efficient and safer industry standards, but there is room for Companies in the Crossrail supply chain We must all communities. way to manage railway traffic. improvement. As we increase the size of are required to meet the vehicle safety work together Crossrail is looking ahead and has the workforce and therefore the collective Our focus on health and safety is kit requirements set out in our contract to achieve this comitted to planning the future hours worked the risk of accidents underpinned by our Target Zero documentation. As a result of these philosophy. migration of the CBTC system to the increases. We have been introducing new European Train Control System (ETCS) It is important to influence behaviour in Level 3. This is a signalling, control and order for the principles to be achievable. train protection system designed to We run many internal campaigns to replace the many incompatible safety Health and safety performance encourage the workforce to think carefully systems currently used by European 1,000,000 0.16 about high risk areas, but the following railways, especially on high-speed lines. key behaviours can be applied to all 900,000 aspects of Crossrail work: With Level 3, ETCS goes beyond just train 0.14 protection functionality and uses instead • Take time to consider your work and 800,000 a full radio-based train spacing capability. 0.12 the impact on yourself and others Trains are able to locate themselves 700,000 should something go wrong by means of positioning beacons 0.10 • Plan your work so that it can be carried and via sensors. Level 3 is currently 600,000 under development and Crossrail is out without harm to yourself or others 500,000 0.08 ideally positioned to assist with future • Always report near misses, incidents developments.

Hours worked 400,000 and unsafe conditions 0.06 • Do not compromise - only work when 300,000 it is safe for you and others 0.04 200,000 • Expect to be supported by your 0.02 colleagues and leaders in working 100,000 without harm

0.00 Annual RIDDOR injury frequency (per 100,000 hours worked) rate P01 P02 P03 P04 P05 P06 P07 P08 P09 P10 P11 P12 P13 4-weekly reporting period

Industry Partner Crossrail Ltd Contractor hours RIDDOR injury Accident hours hours Frequency Rate

40 41 initiatives to mitigate this risk. These It is important to create a culture within initiatives include implementation of a bi- the organisation that recognises that weekly incident review conference call to a situation that could have led to an share lessons learned between sites, the accident must be reported. This way, development of a leadership programme common trends can be analysed, and rt for frontline supervisors and detailed areas for improvement can be identified. analysis into poor performing areas. Crossrail contractors are encouraged to Indicator 8 - senior management report ‘near misses’ and sensible targets leadership tours have been set against this. Since targets were set at the beginning of 2011/12 we Crossrail has set an objective for senior have consistently exceeded our sliding management to tour each site on a target, which has enabled us to identify regular basis to identify areas that may trends and target problem areas to need more focus. prevent accidents. Indicator 9 – reporting unsafe activities Prevention of accidents on site is very much about identifying situations that could lead to them happening. Case study – vehicle movements

As part of our environmental Lorry driver induction training Freight Operators Recognition performance, Crossrail has All frequent drivers must attend Scheme (FORS) implemented a number of Crossrail’s one day course. Contractors are required to become registered members of activities to reduce the impact Driver information packs of vehicle movements on other Infrequent drivers are given FORS within three months of road users. Crossrail’s driver information pack contract award. These measures run through the which is now available in thirteen Corporate manslaughter different phases of a contract, languages. seminars Crossrail held six seminars in and they require the contractors Vehicle safety equipment to consider the impact of their Crossrail requires vehicles 2011 which focussed on the proposed vehicle movements on entering site to fit specific safety management of transport their own operations and third devices which will reduce the operations and the role of police parties. risk of a serious collision with a and the Health and Safety The main activities implemented vulnerable road user. Executive following a fatal road traffic collision. by Crossrail are as follows: Trixi mirrors The project has had 49 trixi Cycle safety events Logistics plans In conjunction with the All contracts must produce a mirrors installed at various locations on the lorry routes. Metropolitan Police Service logistics plan. and the Police, Traffic co-ordination centre Vehicle and driver safety working Crossrail is organising ‘Exchanging Contractors are required to group Places’ events. These are events submit long-range, weekly and A working group attended by the where cyclists and pedestrians sit daily vehicle movement plans. main contractors and their supply in HGV cabs allowing them chain is arranged and chaired by to experience the view of a Lorry routes and lorry holding Crossrail. HGV driver. areas (LHAs) Vehicles must follow approved routes (which are sign posted) and contractors must implement LHAs where required.

42 43 Our stakeholders During the procurement process a Crossrail A significant interest in Crossrail is held thorough evaluation is undertaken of employs a Equality, by our sponsors, the Department for bidding companies and alliances, their Transport and Transport for London. As track record and their ability to deliver fair payment a public sector project we are strictly through their proposed supply chains. charter for opportunity & bound to public sector procurement Crossrail itself maintains a supply chain 4 suppliers rules and financial controls and have a map that is used to ascertain the responsibility to our wider stakeholders, overall distribution of work across the social Inclusion the tax paying public. Through a programme, track risk exposure and long period of consultation dating capacity issues. This follows from best back to 2002, we have engaged with practice experience gained from the stakeholders on an individual basis and Olympic Delivery Authority. also via community and special interest Crossrail employs a fair payment charter groups. These groups can be found at the for suppliers. All our tier 1 contractors are following link on our website. required to use Project Bank Accounts www.crossrail.co.uk/consultation (PBAs). This protects the sums owed to a subcontractor or supplier in the event of Accessibility to information has a main contractor going into insolvency. been important to our relationships Crossrail was recently commended by the with stakeholders, therefore project National Specialist Contractors Council information is available in multiple for its fair payment mechanisms. languages. We can also provide Braille, large print and audio versions. All Crossrail’s tier 1 contractors are required to comply with the Ethical Our supply chain Trading Initiative (ETI), the principles of Crossrail has a large and complex supply which are: chain, particularly in respect to its construction activity and for rolling stock, depot operations and maintenance. Employment is freely chosen Procurement of principal contractors Freedom of association and the has been a fully transparent process that has followed the Public Contracts right to collective bargaining are Regulations, 2009. Those unsuccessful respected at pre-qualification or bidder stage have the right to obtain feedback on Working conditions are their submissions and the right to safe and hygienic appeal. Crossrail procured £4.25bn of construction work during the reporting Child labour shall not be used period and has not been subject to any appeal process. Living wages are paid Working hours are not excessive No discrimination is practised Regular employment is provided No harsh or inhumane treatment is allowed

4 The supply chain map allows us to manage risk to the procurement of Crossrail by mapping out all our contractors supply chains and ensuring that they have the capacity to fulfil Crossrail contracts 44 45 Indicator 10 - regional distribution of contract spend DIVERSITY IN WORKFORCE NUMBER OF CONTRACTS By mapping the geographic 140 distribution of contracts we can 35% demonstrate the economic impact that the Crossrail programme is likely 120 to have on UK business. We are also 30% investigating how Crossrail spend filters through the supply chain. 100 25% Tier 1 contractors are predominantly located in the south east and east 80 of England. This is to be expected 20% % of Crossrail as many of the tier 1 organisations contractor are national and international workforce 60 organisations that are most likely 15% % of UKCG to work out of the closest regional workforce office to the project. 40 10% % of Crossrail There are a smaller number of tier 1 head o ce contracts let to organisations based workforce 20 in the west Midlands and north west 5% of England. There are also a number of tier 1 0 UK RoW UK RoW contracts that have been awarded 0% Females Black, Asian, Aged under 25 Disabled Large size enterprises Small/medium size enterprises Minority to organisations that are based on mainland Europe. All but one of these organisations are part of Joint Ventures with UK based businesses. Tier 3 contracts are not Indicator 12 - Contractors Group (UKCG) featuring strongly in the diversity spread in in February 2011. Crossrail has also been ‘on the data due to the current Crossrail’s workforce road’ to promote opportunities for Thirteen leading VALUE OF CONTRACTS (£M) level of visibility we Crossrail’s tier 1 350 suppliers across the country. construction contractors have of these suppliers. contractors must ensure took part in the UKCG Indicator 11 - tier 2 and 3 Current focus at this level that their workforce is survey. contractor distribution has been where they increasingly reflective 300 Crossrail’s data comprises Tier 2 and tier 3 contractors provide are either higher value of gender, ethnic, age tier 1 contractors site level resources, either through contracts, critical to the and disability diversity. and their direct sub- provision of labour or materials. As current programme, They are required to 250 contractors. As a separate such, they provide the bulk of the provide specialist skills or monitor their workforce comparator, the equality workforce and understanding their supply long lead items. composition and provide and diversity statistics 200 employment figures is important in plans to optimise supplier 86% of subcontracts (by from Crossrail’s Head evaluating the benefits that Crossrail diversity. value) have been awarded Office have been collated. can bring to the wider UK economy. to small and medium 150 The graph (on page 45) This demonstrates that The distribution of tier 2 contracts sized enterprises (SMEs) outlines the mix of groups improvement is required shows that most of these based in the UK. As we within the contractors’ from the tier 1 contractors 100 organisations are based in the south gain greater visibility of teams and their tier 2 in order to be more closely east and east of England, but also tier 2 and 3 suppliers we supply chain. Crossrail comparative with the highlights a good representation expect this percentage data has been compared rest of the construction 50 of suppliers from the north west of distribution to increase. to data provided by industry. England. This is due to the current the United Kingdom demand for steel on our projects 0 UK RoW UK RoW and a concentration of this type of Large size enterprises Small/medium size enterprises industry in that region.

46 47 Equality and diversity Indicator 13 - London Indicator 14 - STRATEGIC LABOUR NEEDS AND TRAINING ACTIVITY data is provided by the Living Wage audits strategic labour contractors on a quarterly A total of 31 audits needs and basis. The majority of undertaken by tier 1 training (SLNT) 6 contractors have put contractors and Crossrail activity in place measures to Ltd in the last quarter of The apprenticeship target 5 capture data during the the 2011/12 financial year for 2011/2012 has been induction process. Action established whether each exceeded by 21% with 64 4 plans will be developed employee was receiving apprentices completing 1. Workforce skills-890 with those contractors the London Living Wage. over 16 weeks on the who are either not In one case where this programme. The target 2. Apprenticeships-86 providing adequate data was not happening with a for 2012/13 is to recruit a 3. Job starts-295 or are below the industry cleaning company, it was further 200 apprentices 1 4. Graduate training-56 average. identified and rectified. through Crossrail’s tier 1 3 Tier 1 contractors are supply chain. 5. Work placements-44 to audit labour only 6. Work experience-180 contractors, security, Indicator 15 - jobs cleaning and catering brokerage service and companies as a matter local employment of priority. Crossrail contractors are required to advertise jobs 2 Contractors across the through Job Centre Plus Crossrail programme 48 hours prior to sourcing ensure that all applicants via other individuals working means. Contractors must on site are aware of provide evidence that the the London Living requirement has been Wage requirement cascaded through the by stating the supply chain and explain JOBS VIA THE JOBS BROKERAGE current rate what checks are in place as part of the to ensure compliance. induction process. A total of 250 jobs were advertised via the jobs brokerage this year, with over 50% of positions being successfully filled at a local level. Crossrail’s skills and employment team are continuing to work with tier 1 contractors and 123 127 audits will be taking place throughout the year to ensure compliance.

Unsuccessful job outcomes Successful job outcomes 48 49 Inclusivity Tunnelling and Underground Construction Academy All newly Crossrail’s inclusivity Our contractors are to obtain, but successful policy states the need committed to paying their collation of this data An important part of Crossrail’s legacy projects. As an independent, not-for- built Crossrail for an inclusive approach employees the London is being constantly stations will has been the delivery of the Tunnelling profit organisation, the intention is to the planning, design, Living Wage (the basic investigated and and Underground Construction for the facility to become a long-term have marked construction and hourly wage determined methods improved where Academy (TUCA). The Academy has provider of skills to the construction operation of Crossrail. by the possible. routes, step- been offering training courses including industry. Authority London Living NVQ 2 Tunnel Operations and NVQ 3 free access During the construction Wage Unit). When operational, all The volume of tunnelling and phase our contractor’s newly built Crossrail Supervisory / Management to underground construction work taking and simple are required to produce Contractors are required stations will have Crossrail construction workers since place in the capital over the next decade information a supplier diversity plan, to sign and comply marked routes, step- September 2011. is unprecedented, with the Thames signage diversity training plan, with the Crossrail skills free access and simple TUCA is located at Aldersbrook Sidings, tideway tunnel, National Grid and EDF equality and diversity pledge and in doing so information signage to Ilford on the border of Newham and electricity cable tunnels all requiring strategic plan, strategic must demonstrate their ensure that the majority Redbridge. significant numbers of skilled people. labour needs and training commitment to the of passengers can move Longer term, tunnelling skills will plan and labour and skills development of the skills independently through The training centre will offer courses to at least 3,500 people in underground potentially be required for the proposed gap plan. and qualifications of their stations. and projects. workforce, supply chain construction over the lifetime of the Training will These plans help to set and the local community. There will be level access project and will be the only soft-ground out the requirements for from platform to Crossrail tunnelling training facility in Europe. be provided establishing a diverse Crossrail Ltd’s diversity trains in all central Training will be provided in the specialist in the supplier base. In order to figures indicate higher London stations and skills needed for Crossrail, as well as specialist maximise the number and representation in number at Heathrow. Including other tunnelling and infrastructure diversity of businesses of females, Black, Asian, the existing stations skills needed contributing to the and Minority Ethnic that Crossrail will serve, for Crossrail Crossrail project, our (BAME) and disabled there will be step-free contractors are required people employed access from street level to use the CompeteFor when compared with to Crossrail platforms in web-sourcing portal to construction industry both directions at 29 out advertise all appropriate figures. Data from of 37 stations. opportunities. further down the supply chain is often difficult

50 51 Young Crossrail The Young Crossrail programme attended talks and events at Reporting works with all primary and schools close to the Crossrail secondary schools within a route, as well as further one-mile radius of the Crossrail education colleges across requirements route. The programme aims London and the south east. Crossrail construction works have been Our reports are required to cover, health to provide work & training To date, Young Crossrail progressing since 2009. That year saw and safety, security, environment and opportunities for young STEM Ambassadors have the start of demolitions to facilitate cost performance. Additionally the people and promote careers in volunteered for all kinds of construction works at the major central technical reports cover management and construction, engineering and youth engagement activities station locations and construction of assurance, consents, compliance and railway infrastructure. including: the station box at Canary Wharf moved change control. recent The Young Crossrail web ahead in earnest. pages contain downloadable Mentoring sessions This annual sustainability report is a highlights curriculum-led resources for For this report, the previous financial voluntary publication that provides a teachers, a range of interactive year (2011/12) has been used to provide single source of Crossrail’s sustainability February 2012 Careers fairs games and a careers section. the basis of the quantified data for the performance that may otherwise be A competition was launched for project. However, some commentary difficult to ascertain through other Young Crossrail STEM Talks school students to propose names covers the 2009/10 and 2010/11 period reporting processes. Ambassadors are employees for the tunnel boring machines. The as this was instrumental in setting the of the Crossrail supply chain Networking events It is vital that we capture and evaluate theme was London and the chosen scene of what has followed, particularly who volunteer their time to the vast knowledge of those involved in names were unveiled at Crossrail’s in respect to procurement of delivery inspire young people in Science, Competition judging delivering Crossrail, and make it available tunnelling launch event in March. partners, design and construction Technology, Engineering and to the industry. As we continue with services, Crossrail objectives and targets. March 2012 Mathematics (STEM) subjects. Schools archaeology construction over the next few years, we As part of National Science and In partnership with STEMNET days As part of the governance and will be driving contractors to meet the Engineering Week 2012, Young (Science, Technology, accountability to its sponsors Crossrail objectives set, so that we can deliver a Crossrail supported organising Engineering and Mathematics is already subject to a rigorous sustainably and responsibly constructed a presentation to students at Network), ambassadors have reporting regime as defined by its transport system of which we can be Etchingham Church of England sponsors, Transport for London and the proud. Primary School, on the range of . careers in engineering. April 2012 Young Crossrail in conjunction with contractor Bam Kier, held a Crossrail Day at Westminster Academy for 90 students. The students learnt about various roles in engineering and took part in a range of interactive activities.

Swanlea School art competition 52 53 Organisational tOGETHER WE’RE Moving Linda Miller Project Manager profile London Connaught Tunnel Crossrail Limited is registered in England Forward and Wales No. 4212657. Registered Office: 25 , Canary Wharf, London, E14 Operational structure 5LQ. and governance of Crossrail Crossrail Ltd is a company controlled by a Christina Andersen Art Programme local authority within the meaning of Part The Crossrail Board comprises: Crossrail has a sustainability Officer committee. This committee is V Local Government and Housing Act 1989. Terry Morgan CBE, Chairman The controlling authority is Transport for responsible for setting strategy London. Andrew Wolstenholme OBE, CEO and providing organisational oversight and is chaired by Chief Nature of ownership and legal form: Terry Hill CBE (Non-Executive Director) Executive, Andrew Wolstenholme. John Mead Crossrail Ltd (CRL) is a company which Members of the sustainability Principal Programme Michael Cassidy CBE (Non- Calvin Mills was established in 2001. It was a 50/50 committee are: Chief Executive Apprentice Engineer Supply Chain Manager Executive Director) Mindra Ramkali joint venture company between Transport (Andrew Wolstenholme), Non- Team Admin for London (TfL) and the Department for Heather Rabbatts CBE (Non- Executive Director (Ian Brown), Bond Street Transport (DfT) until 5 December 2008 when Executive Director) Programme Director (Andy it became a fully owned subsidiary of TfL. Robert Jennings CBE (Non- Mitchell) Central Section Delivery Executive Director) Director (Ailie MacAdam), Technical Crossrail Ltd has been set up to deliver a Director (Chris Sexton), Talent and new railway under linking Ian Brown CBE (Non-Executive Resources Director (Valerie Todd), Maidenhead in the west with Shenfield, Director) Procurement Director (Martin Essex and Abbey Wood in the east. Phil Gaffney (Non-Executive Rowark), External Affairs Director The delivery of Crossrail was facilitated Director) (Louise Brooker-Carey). through the passage of a Hybrid Bill, The David Allen, Finance Director Jack Day Crossrail Act, 2008 and to safeguard future Community Investment extensions and Crossrail 2. Andy Mitchell, Programme Director Co-ordinator

Below the main Board is the Mary Afonja Community Liaison Ray Kruhul Executive Committee, comprising Panel Organiser Tunnel Boring Machine the following: Mechanical Foreman Andrew Wolstenholme OBE, CEO The Crossrail organisation is made up of Andy Mitchell, Programme Director employees from a number of companies; David Allen, Finance Director totalling 1040 Full Time Equivalents (FTE’s) as of March 2012. Of these 387 are direct Martin Buck, Commercial Director Crossrail Ltd employees, the remainder Valerie Todd, Talent and Resources being made up of various delivery partners Director consisting of consultant and project Louise Brooker-Carey, management expertise. External Affairs Director Crossrail maintains its head office at Chris Sexton, Technical Director 25 Canada Square. It maintains two Nisrine Chartouny Mark Fell, Legal Services Director Project Manager Information Centres and two site offices and Farringdon Steve Hails, Health and Safety David Allen occupies warehouse space for the storage Crossrail Finance Director Claire Carr of materials from geo-environmental Director CSJv Project Manager Bond Street investigations. Other site based offices are run and maintained by Crossrail’s tier 1 construction contractors within which desk space is provided for Crossrail employees undertaking field based construction project management roles.

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