Locations (as of April 1, 2011) MHI CSR Repor Head Office Mitsubishi Heavy Industries Head Office Building 2-16-5 Konan, Minato-ku, Tokyo 108-8215, Japan Phone: 81-3-6716-3111 (main number) Fax: 81-3-6716-5800 t 2011 Digest Yokohama Building 3-3-1 Minatomirai, Nishi-ku, Yokohama-shi, Kanagawa 220-8401, Japan Business Segments SHIPBUILDING & OCEAN DEVELOPMENT Phone: 81-3-6716-3111 (Mitsubishi Heavy Industries Head Office Building, Nagasaki Shipyard & Machinery Works, Kobe Shipyard & Machinery Works, Shimonoseki Shipyard & Machinery Works, Yokohama Dockyard & Machinery Works) POWER SYSTEMS Phone: 81-3-6716-3111 (Yokohama Building, Nagasaki Shipyard & Machinery Works, Kobe Shipyard & Machinery Works, Shimonoseki Shipyard & Machinery Works, Yokohama Dockyard & Machinery Works, Takasago Machinery Works) NUCLEAR ENERGY SYSTEMS Phone: 81-3-6716-3111 (Mitsubishi Heavy Industries Head Office Building, Kobe Shipyard & Machinery Works) MACHINERY & STEEL INFRASTRUCTURE SYSTEMS Phone: 81-3-6716-3111 (Mitsubishi Heavy Industries Head Office Building, Kobe Shipyard & Machinery Works, Hiroshima Machinery Works, Mihara Machinery Works, Iwatsuka Plant, Yokohama Engineering Center) Environmental & Chemical Plant Division (Yokohama Engineering Center) Transportation Systems & Advanced Technology Division (Kobe Shipyard & Machinery Works, Mihara Machinery Works) Industrial Machinery Business, Technology & Solutions Division CSR REPORT (Hiroshima Machinery Works) AEROSPACE SYSTEMS Phone: 81-3-6716-3111 Address all inquiries about this report to: (Mitsubishi Heavy Industries Head Office Building, Nagasaki Shipyard & Machinery Works, Kobe Shipyard & Machinery Works, Shimonoseki Shipyard & Mitsubishi Heavy Industries, Ltd. Machinery Works, Nagoya Aerospace Systems Works, Nagoya Guidance & Propulsion Systems Works, Hiroshima Machinery Works) Presidential Administration Office Corporate Social Responsibility Department GENERAL MACHINERY & SPECIAL VEHICLES MHI Social and Phone: 81-42-761-1101 Digest (Sagamihara Machinery Works, Iwatsuka Plant) 2-16-5 Konan, Minato-ku, Tokyo, Japan Environmental Report Postal Code: 108-8215 AIR-CONDITIONING & REFRIGERATION SYSTEMS Phone: 81-3-6716-3884 Fax: 81-3-6716-5815 Phone: 81-52-503-9200 (Takasago Machinery Works, Nagoya Air-Conditioning & Refrigeration Machinery URL: http://www.mhi.co.jp/en/ Works) MACHINE TOOL Phone: 81-77-553-3300 (Ritto Machinery Works, Iwatsuka Plant) Mitsubishi Minatomirai Industrial Museum Phone: 81-45-200-7351 Fax: 81-45-200-9902 Mitsubishijuko Yokohama Building, 3-3-1, Minatomirai, Nishi-ku, Yokohama-shi, Kanagawa 220-8401, Japan URL: http://www.mhi.co.jp/en/museum/ This report has been printed on environmentally considerate FSC certified paper, using VOC (volatile organic compound) free ink. A waterless printing process was employed, which eliminates the use of alkaline developing solutions and elements such as isopropyl alcohol in the damping water. K380-CSR11AE1-A-0,（2.5）11-10，R Creed 1. We strongly believe that the customer comes first and that we are obligated to be an innovative partner to society. 2. We base our activities on honesty, harmony, and a clear distinction between public and private life. 3. We shall strive for innovative management and technological development from an international perspective. Reason for Instituting the Creed (Issued June 1, 1970) In Japan there are many enterprises with their own “creeds” company, the mental attitude of employees, and the future which simply represent their management concept. directions of the company. Mitsubishi Heavy Industries, Ltd. has a creed of this The reason for instituting the present creed is so that all type, also. It was instituted in 1970 on the basis of the policy of us can call to mind our one hundred years of tradition and advocated by Koyata Iwasaki, president of Mitsubishi Goshi strive for further development in the future. Kaisha in the 1920s, to indicate the essential attitude of the Editorial Policy Since 2001, Mitsubishi Heavy Industries, Ltd. (MHI) has Scope of this Report been publishing its Environmental Report and in 2007, Target organization: this report was expanded and revised, and entitled “CSR The information contained in this report pertains to Mitsubishi Report.” In 2011, in addition to the exhaustive disclosure Heavy Industries, Ltd. and its Group companies (120 in Japan of information on our website, we posted a CSR Report di- and 114 overseas). Some articles, however, only include de- gest version (brochure) to succinctly convey the activities scriptions of MHI activities. of MHI, as we have done in previous years. Both the web- Target period: site and the brochure included a dialogue between the From April 1, 2010 to March 31, 2011 President and an intellectual, a summary of MHI’s efforts (includes information on some activities after March 31, 2011) according to the three themes of its CSR Action Guidelines, opinions from stakeholders and employees tasked with Guidelines and other reference material supporting CSR activities as well as relief efforts by the MHI • Global Reporting Initiative (GRI) Group in response to the Great East Japan Earthquake “Sustainability Reporting Guidelines (G3 version)” of March 2011. Our website contains detailed information • Japanese Ministry of the Environment “Environmental Reporting focusing on “Fair and Sound Management,” “Report on Guidelines (2007 edition)” Environmental Initiatives” and “Report on Social Actions,” • ISO 26000 which is not found in the brochure. We will continue to im- Note: A “Guideline Comparison List” will be posted on our website. prove this report in response to your feedback. Date of Issuance Structure of CSR information disclosure June 2011 (previous issue: June 2010) MHI FY2011 CSR Activities Report Detailed version (website) Digest (brochure) Disclaimer In addition to objective information on the past and present status of Mitsubishi Heavy Industries, Ltd. and its Group companies, this report also contains plans, perspectives and forecasts based on business plans and URL other materials. These forecasts are made using information available at http://www.mhi.co.jp/en/csr the time of publication and therefore the actual outcome of future business activities may differ from these forecasts. 1 Mitsubishi Heavy Industries, Ltd. Digest MHI Social and Environmental Report Corporate Social Responsibility Report CONTENTS Dialogue 3 Providing vital social infrastructure and addressing a myriad of global issues Ms. Mari Watanabe x President Hideaki Omiya The MHI Group’s response in the wake of the Great East Japan Earthquake 7 CSR of the MHI Group Dialogue: In this section, Ms. Mari Watanabe, a freelance 8 announcer, and President Omiya discuss corporate social responsibility (CSR) for MHI. Special Feature Close ties with the Earth 9 Using “eco-ships” to substantially reduce CO2 emissions from maritime transport Close ties with Society 13 Contributing to local communities in Thailand as a good corporate citizen Special Feature on Close ties with the Earth: This fea- ture introduces our initiatives involving “eco-ships,” which we have developed to help reduce CO2 emissions from maritime transport. A bridge to the next Generation 17 Conveying the enjoyment of manufacturing through science classes applying our products and technologies Overview of the MHI Group 21 Fair and Sound Management Corporate Governance 23 Compliance 25 Report on Environmental Initiatives Special Feature on Close ties with Society: This sec- Environmental Management tion introduces our Thai subsidiary’s efforts to contribute to 27 local communities by supporting local elementary schools. Results of Promotional Efforts of Medium- to Long-Term Environmental Targets (Fiscal 2010 Results) 29 Countermeasures against Global Warming 30 Resource Conservation and Waste Management 32 Management of Chemical Substances 32 Report on Social Actions Commitment to Our Customers 33 Commitment to Our Shareholders and Investors 35 Commitment to Our Business Partners (Suppliers) 36 Commitment to Our Employees 37 Contributions to Society 39 CSR Reports for Fiscal 2008 to 2010 and CSR Action Plans for Fiscal 2011 and beyond 41 Special Feature on A bridge to the next Generation: Environmental Management Systems Adopted at MHI and Here, we introduce how our works leverage their unique Its Subsidiaries 43 characteristics to support science education. Recognition from Society 44 Items Appearing on the Website 45 Third-Party Opinions 46 Acting on Valuable Opinions 46 CSR Report 2011 2 Dialogue Providing vital social infrastructure and addressing a myriad of global issues At a time when the importance of social infrastructure is garnering attention in Japan perhaps as never before, here we explore MHI’s corporate social responsibility (CSR) and how the company is working to meet its obligations. Ms. Mari Watanabe, a freelance announcer who has a special interest in social responsibility with a woman’s perspective, discusses CSR with MHI’s President Hideaki Omiya. Hideaki Omiya Mari Watanabe President, Mitsubishi Heavy Industries, Ltd. Freelance Announcer After joining the company in 1969, Hideaki Omiya was long involved in aircraft de- Born June 27, 1967, Mari Watanabe hails from Yokohama, velopment, and in 1999, he was appointed Deputy General Manager of the Nagoya Kanagawa Prefecture, and is a graduate of International Aerospace Systems Works. He subsequently served as Director, Executive Vice Christian University’s College of Liberal Arts. Ms. Watanabe President and General Manager of the