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Home , Colin Range, Jasper station, Kamloops station, Rocky Mountaineer, Vancouver

PREPARING TO GO

SPRING | SUMMER | AUTUMN WELCOME ABOARD

Thank you for choosing , the all- You’ll find answers here to frequently asked questions, We hope this guide provides useful information to daylight luxury train to the Rockies. We are as well as helpful tips and details. Our website enhance your Rocky Mountaineer journey, and we excited to be part of your Canadian travel experience! rockymountaineer.com is also a valuable resource. look forward to seeing you onboard!

The preparation and anticipation of a trip can be We believe that the more you know about almost as exciting as the holiday itself. So we’ve Rocky Mountaineer, the Pacific , and created a guide to help you with your planning and to the in advance of your trip, the ensure that you have a seamless journey with us. more you will appreciate your time with us.

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BEFORE LEAVING HOME

Remember to review all the documents we’ve sent WHAT TO PACK WHILE TRAVELLING ONBOARD you before you travel. If you have any questions, ROCKY MOUNTAINEER please call us at 1-800-665-7245 ( & USA) or 1-604-606-7245. For your comfort, we recommend that you bring a day pack or bag that is small enough to fit at your WHAT TO PACK FOR YOUR CANADIAN ROCKIES feet onboard the train, as there is no overhead or AND JOURNEY under-seat storage. You will not have access to your In and , temperatures can checked luggage until you arrive at the station or vary significantly depending on location, time of at the end of the day. day, and the season. , in particular, can Please also bring all medications, medical be very warm in the summer, while in the alpine equipment, valuables, travel documents, and regions, the weather can change dramatically in personal items onboard the train. a short time. Please see below for average daily temperature ranges. Dress code onboard Rocky Mountaineer is smart We recommend that you prepare for different weather casual. We suggest you bring: conditions. Dress in layers and bring a sweater, pants/ – Comfortable, cool layers, as temperatures may trousers, and a light topcoat or raincoat, as well as fluctuate as we travel through various regions lightweight summer wear to make your time in the – A light jacket or sweater, as the air conditioning may Rockies the most comfortable. Spring and autumn feel just right for some but chilly for others weather conditions can often include cool-to-cold temperatures and even snowfall, so bring warm and – A hat/cap and sunglasses for sunny days waterproof layers if you’re visiting during these times. Due to the natural movement of the train and the Visit www.weather.gc.ca for up-to-date weather spiral staircase in our GoldLeaf Service coach, information. flat‑soled shoes with grip are recommended.

CONTENTS AVERAGE DAILY TEMPERATURES RANGE FAHRENHEIT CELSIUS KAMLOOPS ROCKIES WHISTLER QUESNEL VANCOUVER KAMLOOPS ROCKIES WHISTLER QUESNEL  BEFORE LEAVING HOME 3 APR 43 – 55 38 – 63 27 – 48 32 – 54 31 – 57 APR 6 – 13 3 – 17 -3 – 9 0 – 12 -1 – 14  TRAVEL DOCUMENTS & CHECK-IN PROCEDURES 8 MAY 48 – 63 46 – 70 32 – 57 39 – 61 39 – 66 MAY 9 – 17 8 – 21 0 – 14 4 – 16 4 – 19  TRAIN STATION TRANSFERS & LOCATIONS 11 JUN 54 – 68 54 – 77 37 – 70 45 – 68 46 – 73 JUN 12 – 20 12 – 25 3 – 21 7 – 20 8 – 23  ONBOARD ROCKY MOUNTAINEER 13 JUL 57 – 72 57 – 84 45 – 75 48 – 75 50 – 77 JUL 14 – 22 14 – 29 7 – 24 9 – 24 10 – 25  KAMLOOPS, WHISTLER & QUESNEL OVERNIGHT STOPS 17 AUG 57 – 72 55 – 82 41 – 72 48 – 75 48 – 77 AUG 14 – 22 13 – 28 5 – 22 9 – 24 9 – 25  18 DESTINATIONS SEP 52 – 66 48 – 72 36 – 61 43 – 68 41 – 68 SEP 11 – 19 9 – 22 2 – 16 6 – 20 5 – 20  IMPORTANT INFORMATION 23 OCT 45 – 57 37 – 57 27 – 50 36 – 52 33 – 54 OCT 7 – 14 3 – 14 -3 – 10 2 – 11 1 – 12  WHEN YOU RETURN HOME 25 Please note that in Kamloops the temperature can rise to as high as 40°C/104°F in July and August. 2 3 You may also wish to bring a tablet, a mobile device LUGGAGE ALLOWANCES with headphones, a camera, and extra batteries. The luggage allowance is two suitcases per person. Please note that limited electrical outlets are The maximum weight for one piece is 23 kg (50 lb.) available onboard the train. WiFi internet access and the total luggage weight cannot exceed 30 kg is not available onboard, and much of the train (60 lb.). All luggage or articles are accepted and route is out of cellphone range as the train travels transported subject to Rocky Mountaineer’s luggage through remote parts of Canada. Cell service will policy. Oversized items (e.g., sports equipment) may be available in major urban centres. Please use the be subject to a surcharge. Some Rocky Mountaineer outdoor viewing platform for phone calls. packages have other luggage restrictions, due to accommodation or transportation inclusions. Please For Rainforest to Gold Rush Guests: Your train refer to your travel documents for more information. arrives in Whistler earlier than your hotel room is available. As we deliver your luggage directly to Firearms; flammable, hazardous, illegal, or your hotel room, you will not have access to until radioactive materials; and some food items are prohibited onboard. Rocky Mountaineer will not be your room is ready. Therefore, we recommend that liable for any luggage containing such materials. you bring onboard anything you may need for the Please refer to the U.S. Customs and Border afternoon. If you are planning on visiting the PEAK Protection (www.cbp.gov) and the Canada Border 2 PEAK gondola during this time, we recommend Services Agency (www.cbsa-asfc.gc.ca) websites bringing extra layers on the train, as it can be quite for more details. chilly at the top of the mountain. Please pack your fragile or breakable items in your luggage with care. Rocky Mountaineer is not responsible for any broken items.

4 5 Entry Into the USA insurance, please contact your travel professional If you have booked an cruise as part of your or a Rocky Mountaineer Vacation Consultant. package, you will require a valid passport and/or Rocky Mountaineer assumes no liability regarding visa (depending on your citizenship). Please visit provision of medical care. You are encouraged to the USA Bureau of Consular Affairs websites check your insurance coverage prior to departure to (travel.state.gov and esta.cbp.dhs.gov) for current ensure it is adequate. entry requirements into the USA, and to see ITINERARY CHANGES if you are from an eligible country for the Visa Waiver Program (VWP). All international guests Please review your itinerary carefully. Our teams travelling to the USA are required to visit the work hard to ensure that every service included ESTA site and complete the form as soon as in your Rocky Mountaineer package is ready and travel is planned. If you are from an eligible waiting for you. Last-minute changes to your country that is currently enrolled in the Visa Waiver itinerary may be difficult to accommodate and may Program, you can expedite your entry through USA incur additional fees. Customs and Immigration by completing your Visa DRIVING LAWS IN CANADA LUGGAGE HANDLING PASSPORT AND VISA REQUIREMENTS Waiver electronically. INCLUDING IMPAIRED DRIVING Midpoint Destinations: All visitors to Canada and/or the USA require Certain types of products are regulated or prohibited In Canada, it is illegal to drive while under the Kamloops, Quesnel, and Whistler appropriate ID, passports, and documentation for when travelling between Canada and the USA influence of drugs, alcohol, or a combination of all family members. (including restricted food items such as meat, fruit, Your luggage will be delivered directly to your hotel both. Drivers who are stopped by police could be room in each of the midpoint destinations. Each piece and vegetables as well as plants, soil, and products Permission to enter the USA or Canada is required to take a breathalyzer test. Penalties for must have an identification tag attached that includes made from animal or plant materials). granted solely at the discretion of Customs and impaired driving range from a mandatory fine to your name, , and telephone number. Immigration officers. TRAVEL INSURANCE imprisonment, depending on the severity of the offence. Guests are responsible for adhering to all Final Destinations: Rocky Mountaineer is not responsible for guests Rocky Mountaineer strongly recommends that you applicable laws and regulations, including federal, Jasper, Banff, Lake Louise, and Vancouver who are refused entry into Canada or the USA obtain comprehensive travel insurance, including provincial, and municipal laws. Please familiarize If you have booked your accommodation through because of inadequate documentation, for other cancellation and medical coverage, while travelling yourself with the laws before driving in Canada. Rocky Mountaineer, luggage will be delivered to your causes, or for inadmissible reasons such as criminal in Canada and the USA. If you require travel hotel. If you have not booked your accommodation driving offences. through Rocky Mountaineer, you will collect your luggage at the station upon arrival. Please refer to Entry Into Canada your travel documents to confirm. Depending on your citizenship, you may require a visa to enter Canada. Some international Sightseeing Tours travellers who fly to Canada will need to apply Please refer to your travel documents for specific for an Electronic Travel Authorization (eTA), prior details on luggage handling associated with your tour. to boarding a flight to Canada. Please visit www.cic.gc.ca/english/visit/eta.asp to determine if you need an eTA for entry into Canada. We strongly recommend that you visit www.cic.gc.ca for additional entry requirements for Canada.

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TRAVEL DOCUMENTS & CHECK-IN PROCEDURES

TRAVEL DOCUMENTS near a friend who has booked separately, please advise Rocky Mountaineer at least 45 days in Your travel documents contain all the information advance. We are unable to guarantee specific seat required before and during your journey. This location, coach location, or first or second meal includes your itinerary, important information seating requests. about , and check-in times. Please print your final travel documents and keep them with you at UPGRADES all times. If available, you can upgrade the rail portion of CHECK-IN PROCESS your journey if you are travelling in SilverLeaf Service. Your hotels will remain the same, but you’ll You will need to check in for your train journey travel onboard Rocky Mountaineer in GoldLeaf prior to departure. You can check in with our team Service. Upgrades can be purchased prior to the day before your journey during our Advance travel by contacting your travel professional or Rail Check‑In at our partner hotels, as well as at Rocky Mountaineer Vacation Consultant. Upgrades the Banff and Jasper stations at specific times. may also be available at the station on the day of For a full list of partner hotels and times, see: departure (subject to availability). www.rockymountaineer.com/plan-your-trip/ travel-documents-and-check‑procedures. HOTELS If you cannot make the Advance Rail Check-In you You will not need to check in at your hotel in will need to check in the morning of your departure. Kamloops, Whistler, or Quesnel unless you intend to If your itinerary includes a transfer to the station you use any of the hotel’s services. In this case, our hotel will be checked in prior to boarding the motorcoach. partners will take an imprint of your credit card for If your itinerary does not include a transfer, you any incidental charges not included in your package. can check in at the station. Please see your travel As well, they may apply an authorization fee on your documents for transfer details. credit card, but this will be removed automatically upon checkout. BOARDING PASSES If you have a request for specific bed types, please At check-in, you will receive a boarding pass advise us as early as possible. We will work with our with your pre-assigned seat and overnight hotel partners to accommodate as best we can, but accommodation for Kamloops, Whistler, or Quesnel. cannot guarantee your request, as bed types are If you have special seating requests, such as sitting subject to availability.

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STATION ROUTE CHECK-IN BEGINS AT STATION TRAIN STATION

BANFF STATION TRANSFERS & LOCATIONS CP/RM Station, Railway Avenue First Passage to the West 6:55 am at Lynx Street Please refer to your travel documents to confirm Guests in Kamloops, Whistler, and Quesnel if a transfer is included in your package. If it is All Rocky Mountaineer guests have a complimentary not included and you would like to pre-purchase Journey through the Clouds 7:00 am motorcoach transfer booked between the train a transfer, please call your Rocky Mountaineer CN/RM/ Station, station and the hotel in Kamloops, Whistler, and Vacation Consultant or travel professional to book. Quesnel. A Rocky Mountaineer representative will 607 Connaught Drive Rainforest to Gold Rush Check-in at Jasper hotel* provide details on pickup times for the next morning TRANSFERS on the way to your overnight hotel. LAKE LOUISE STATION** Check-in at the Fairmont Guests in Vancouver, Jasper, and Banff Rainforest to Gold Rush Guests in Whistler The Station Restaurant and Heritage First Passage to the West Chateau Lake Louise, or Motorcoach transfers between train stations and Railway Station, 200 Sentinel Road Lake Louise Inn hotels require pre-booking. Please refer to your For guests travelling eastbound: the train will travel documents to see if train station transfers and depart via Pemberton station in the morning on PLATFORM** Check-in at downtown luggage delivery to your hotel are included in your day 2. A complimentary motorcoach will pick you Rainforest to Gold Rush Corner of Philip Avenue & West 1st Street Vancouver hotel* Rocky Mountaineer package. up from your hotel in Whistler and take you there (approximately 35-minutes drive). First Passage to the West Guests in Lake Louise ROCKY MOUNTAINEER VANCOUVER STATION First Passage to the West 6:40 am For guests travelling westbound: the train will arrive Motorcoach transfers between the Fairmont 1755 Cottrell Street at Terminal Avenue via the Pemberton station on day 2. A complimentary Chateau Lake Louise, Lake Louise Inn, Deer Lodge, motorcoach will take you to your hotel in Whistler (behind Home Depot) Journey through the Clouds 6:40 am Mountaineer Lodge, and the Lake Louise train station (approximately 35-minute drive). are complimentary. Visit rockymountaineer.com for maps of station locations. See the table above for check-in times at the train At the End of Your Rail Journey Rainforest to Gold Rush Guests in North Vancouver station if your transfers have not been arranged by Rocky Mountaineer. and Jasper Depending on the route and direction in which you travel, arrival in your final destination ranges from *See travel documents for check-in details and length of your rail journey. Motorcoach transfers are complimentary between late afternoon to evening. **Guest check-in is not available at the station. select hotels and the North Vancouver Platform. Refer to your travel documents Upon your arrival, there can be long waits for taxi for your specific pickup time. service. There are motorcoach transfers available for hotels, and we strongly recommend pre-purchasing We are also pleased to offer complimentary your transfers at the time of booking or at least 30 motorcoach transfers between the Jasper Station days prior to travel. and select Jasper hotels for all our guests. As we share the train tracks with freight trains in Canada, occasional delays do occur. Please book accommodation in your final destination, and do not arrange connecting transportation, including flights, on this day. Rocky Mountaineer can arrange for airport transfers, additional hotel nights, and tour options at the start or end of your rail journey with advance notice.

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ONBOARD ROCKY MOUNTAINEER

To provide the highest level of service and comfort, GRATUITIES you will be assigned a specific seat and coach for Gratuities for Hosts are not included in your your train journey. For travel on Circle Journeys, you package. In Canada, it is acceptable to recognize will be assigned a different coach and Host for each good service in a tangible manner, although this leg of your train journey. All coaches are equipped is entirely at your discretion. Rocky Mountaineer with restrooms and are temperature controlled for has developed guidelines tailored to each level your comfort. of service as a reference. This can be found in the ROCKY MOUNTAINEER TEAM Service Recognition envelope onboard the train, and on rockymountaineer.com in the FAQs section. Our Hosts are dedicated and will attend to Gratuities can be paid by cash or credit card. your needs while you are our guest onboard Rocky Mountaineer. In addition to serving you drinks, SMOKING snacks, and meals onboard the train, Hosts will To ensure the preservation of the fragile share fascinating stories throughout your journey, environment of the areas in which we travel and for point out wildlife, and provide you with detailed the comfort of all guests, there is a no smoking or maps and other information highlighting your vaping policy. This includes , , route. Our onboard team receive world-class guest cigars, and e-cigarettes onboard Rocky Mountaineer, training, and are experienced in safety protocols. its vestibules, or restrooms, as well as inside the Should you have any questions, special requests, or station, on the platforms, or near the tracks. Each concerns while travelling with Rocky Mountaineer, station has a designated smoking area, with the your Host or Guest Service Manager will be more exception of the . We recommend than happy to assist. that you prepare for the journey accordingly.

12 13 BOARDING ASSISTANCE AND RESTRICTED MOBILITY Pre-boarding and detraining for guests requiring special assistance is provided at all stations. Please advise Rocky Mountaineer at the time of booking and at check-in if you require this and additional assistance while onboard the train.

All pets or animals (excluding certified service animals) are prohibited from travelling onboard the train. CURRENCY AND ONBOARD PURCHASES The currency used in Canada is the Canadian dollar. Onboard purchases, including our merchandise items, may be paid with VISA, Mastercard, American Express, Diners Club, or Discover Card. Exchange rates and transaction fees are determined by your credit card provider. We are unable to accept prepaid credit or debit cards, prepaid travel cards, gift cards, cash, or MEALS AND BEVERAGES cheques for onboard purchases. However, cash is While travelling on Rocky Mountaineer, you will be accepted for gratuities. served breakfast, lunch, morning and afternoon We have a limited selection of Rocky Mountaineer snacks, and alcoholic and non-alcoholic beverages. merchandise available for purchase onboard the Breakfast service will begin shortly after departure; train. Refer to our merchandise catalogue on the however, this may be several hours after leaving train to see what’s available and to order these items your hotel room, so we recommend having a light during your journey. snack prior to departing your hotel. TRAIN DELAYS AND WEATHER Guests in GoldLeaf Service will be served in two seatings for breakfast and lunch, and the coach will During your journey, you may encounter train delays, be divided into two groups. While the first group is as we share the train tracks with freight trains. If served in the lower-level dining room, the second this happens, our Onboard Hosts will do everything group of guests will continue to enjoy beverage they can to make sure you are comfortable and service in the upper dome. Guests in the first seating that service is seamless. In the event of unforeseen on day one will be in the second seating on day circumstances, you may be asked to detrain and two, and vice versa. We are unable to accommodate continue the journey on a motorcoach to ensure requests for first or second seating in advance of your safety and comfort. train departures. SPECIAL DIETARY NEEDS If you have special dietary needs or food allergies, we are happy to accommodate your request. Simply advise Rocky Mountaineer directly, or your travel professional, at least 45 days in advance of boarding.

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KAMLOOPS, WHISTLER & QUESNEL OVERNIGHT STOPS

Depending on the package you have purchased, chairlifts, gondolas, hiking and bike , valley you will spend the night in Kamloops*, Whistler, or base areas, parking lots, and all bar and restaurant Quesnel, British Columbia. locations, including patios. Guests are only permitted to smoke in designated smoking areas. Kamloops www.tourismkamloops.com Kamloops is located in the heart of the Thompson Office Okanagan region of British Columbia between (by the Whistler Gondola) Vancouver and the Canadian Rockies, and is the 1-800-766-0449 overnight stop for guests travelling on the First www.whistlerblackcomb.com Passage to the West and Journey through the Whistler Visitor Centre Clouds routes. The name Kamloops is derived from (4230 Gateway Drive) a Shuswap word meaning “meeting of the waters” 1-604-935-3357 because the city is nestled at a point in the valley where the North and South Thompson rivers meet. Quesnel www.tourismquesnel.com Complimentary shuttle service may be available to The City of Quesnel is the gateway to the North the downtown core if your hotel is not within walking Cariboo region, with a history dating back to the distance. Please check the schedule with your hotel. Cariboo Gold Rush. Stroll around the downtown core Whistler www.whistler.com and experience the Cariboo hospitality in our local shops and restaurants. Whistler is a vibrant, four-season resort nestled in the Coast Mountains 120 kilometres (75 miles) north OVERNIGHT HOTEL ACCOMMODATION IN KAMLOOPS of Vancouver. Whistler is best known for Whistler AND QUESNEL Blackcomb, one of ’s top-rated ski resorts. It is also famous for its multitude of summer When you overnight in Kamloops or Quesnel, you activities and outdoor adventure pursuits, including will stay in moderate accommodation with essential rafting, mountain biking, ziplining, and heli-hiking. amenities to make your stay comfortable. Your Vancouver and Whistler were hosts of the 2010 Kamloops or Quesnel accommodation will be shown Olympic and Paralympic Winter Games. on your boarding pass, which will be provided when you check in to board the Rocky Mountaineer train. In order to provide a fresh-air experience on the If you require this information sooner, please call our mountains and to preserve the pristine alpine Sales Centre at 1-800-665-7245 (Canada & USA) or environment, Whistler Blackcomb is a smoke-free 1-604-606-7245 within 30 days of travel. environment. Smoking is prohibited anywhere on the Whistler Blackcomb property, including lift lines,

* Circumstances may necessitate the occasional accommodation change from Kamloops to the nearby resort of Sun Peaks. 16 17 6

DESTINATIONS

OUR PACKAGES You may have booked one of our carefully curated Vancouver www.tourismvancouver.com packages that combine our onboard experience with Surrounded by stunning natural beauty, Vancouver hotel stays and a variety of exciting excursions off is considered among the most desirable places the train at one of our destinations. We partner with to live or visit in the world. It is also a departure leading service providers who host these tours and point for Alaska cruises. A cosmopolitan city activities to help make your journey unforgettable. nestled between the and the While we at Rocky Mountaineer don’t deliver the Coast Mountains, and blessed with green spaces excursions, we carefully select our partners to ensure galore, Vancouver is an outdoor playground you’re in good hands. waiting to be discovered. Vancouver is also home to world-class entertainment, an abundance of first-class restaurants, and a diverse range of shopping options.

Tourism Vancouver Visitor Centre (Plaza Level, 200 ) 1-604-683-2000

CANADIAN ROCKIES The Canadian Rocky Mountains were formed millions ice ages. It has been estimated that the oldest rock of years ago as a result of the slow movement of in the Canadian Rockies is over 600 million years the earth’s crust and the grinding of massive glaciers, old, and research has indicated that this mountain Tour, Pursuit Tours Downtown Vancouver, B.C. which sculpted the majestic Rockies during four major region was once ocean shoreline.

18 19 As the resort towns of Banff, Lake Louise, and Louise www.banfflakelouise.com are located within National Parks, all development Known to the Stoney First Nation as Lake of the Little is strictly regulated and monitored by Parks Canada. Fishes and called Emerald Lake by its first European Hotels in these regions are designed to preserve visitor in 1882, Lake Louise was renamed in 1884 to the pristine wilderness and are situated in the honour Princess Louise Caroline Alberta, daughter town centre and out of town. Hotel rooms may be of Queen Victoria. The village of Lake Louise offers configured differently than those in larger cities, and a range of lodging, dining, and shopping. From the facilities and amenities, such as air conditioning, village, it is a five-minute drive to the lake. Please vary for each property. Rocky Mountaineer makes note that, if you plan to dine at the Fairmont Chateau every effort to provide the best accommodation Lake Louise, it is recommended to make dining available for our guests, and works closely with our reservations by calling 1-403-522-1817 at least 7 days hotel partners to ensure an exceptional experience. prior to your arrival.

Lake Louise Visitor Centre (Samson Mall, 201 Village Road) 1-403-762-8421

Jasper www.jasper.travel Jasper is a small town of 4,700 people tucked away amid the mountains of the Canadian Rockies. Situated on a overlooking the Athabasca Banff www.banfflakelouise.com Valley, it commands a view of the Colin Range to The town of Banff is named after Banffshire in the east and of the jagged peaks along the Icefields Scotland, the birthplace of two major financiers of Parkway to the south. Snowcapped Mount Edith the . Nestled into the Bow Cavell, one of the most prominent mountains, is Valley corridor within , the town’s the centrepiece of the alpine skyline. North of the FLORA, FAUNA, AND WILDLIFE highlights include the iconic Fairmont Banff Springs town, Pyramid Mountain towers above Pyramid and Hotel, bustling Banff Avenue, the Bow River, the Patricia Lakes, popular summer boating, swimming, The National Parks in the Canadian Rockies are 57 species of mammals, 265 species of birds, more Sulphur Mountain Gondola, and Bow Falls. and picnic sites. a haven for flora and fauna. At the height of the than 290 species of butterflies, and 19 species of flowering season, mid-July to mid-August, hundreds fish. Today, thousands of elk inhabit the parks. You Banff Visitor Centre Jasper Visitor Information Centre of wildflower species bloom in the Rockies. Trees may also see the majestic bighorn sheep, black (224 Banff Avenue) (500 Connaught Drive) of many different varieties landscape the park and bears, grizzly bears, or moose. Bald eagles and 1-403-762-8421 1-780-852-6176 our rail routes. Banff National Park alone is home to osprey are prevalent along our routes.

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IMPORTANT INFORMATION

CONTACTING POLICE, FIRE, OR AMBULANCE IN THE EVENT OF AN EMERGENCY – 911 Dial 911 to contact emergency services in Canada and the USA. If onboard Rocky Mountaineer, notify the nearest Rocky Mountaineer personnel. If you require non-emergency medical assistance during your holiday, we would be pleased to assist you. Simply ask your Host or contact the Guest Experience Centre. TRAVEL ARRANGEMENTS PRIOR TO TRAVEL Rocky Mountaineer Sales Centre Phone: 1-604-606-7245 Toll-Free: 1-800-665-7245 (Canada & USA) Email: [email protected]

Visit www.rockymountaineer.com for full terms and conditions. TIME ZONES Vancouver, Kamloops, Quesnel, and Whistler are in the Pacific Daylight (PDT). Banff, Lake Louise, Jasper, and are in the Mountain GUEST EXPERIENCE CENTRE – ASSISTANCE DURING TRAVEL Daylight Time zone (MDT), one hour ahead of PDT. Please note: 7:00 am PDT is 8:00 am MDT. The Rocky Mountaineer Guest Experience Centre is here to help. Should you require assistance while travelling or after your trip, please email [email protected] or call toll-free:

NORTH AMERICA 1-800-653-4105

AUSTRALIA 0011-800-195-01950

AUSTRIA, FRANCE, GERMANY, NETHERLANDS, 00-800-195-01950 NEW ZEALAND, , SWITZERLAND &

IRELAND 00 and/or 014-800-195-01950

Our Guest Experience Centre is open 7 days a week from 6:00 am to 9:00 pm (PDT), including statutory holidays during our train operating season (mid-April to mid-October), and Monday to Friday from 9:00 am to 5:00 pm (PDT), excluding statutory holidays during our non‑operating season (mid-October to mid-April).

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WHEN YOU RETURN HOME

If you provided your email address onboard the train, an online survey will be emailed shortly after your return. We appreciate your participation in our guest feedback process, as your opinions help us improve the experience for everyone. If you don’t receive a survey and would like to provide feedback, please send an email to: [email protected].

We would love to see you again, and invite you to book another trip onboard Rocky Mountaineer. Please contact your travel professional or Rocky Mountaineer at 1-800-665-7245 (Canada & USA), 1-604-606-7245, or visit rockymountaineer.com to find out more about our packages and special offers, and to sign up for our newsletter.

Share the memories of your unforgettable train experience, stay up to date with exciting news about new tours and special promotional offers, connect with other guests, and receive insider information on the Canadian Rockies through Rocky Mountaineer’s social media channels.

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