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AGENCY PROFILE and FACTS RTD Services at a Glance AGENCY PROFILE AND FACTS RTD Services at a Glance Buses & Rail SeniorRide SportsRides Buses and trains connect SeniorRide buses provide Take RTD to a local the metro area and offer an essential service to our sporting event, Eldora an easy RTDway to Denver services senior citizen at community. a glanceMountain Resort, or the International Airport. BolderBoulder. Buses and trains connect and the metro trainsarea and offer an easy way to Denver International Airport. Access-a-Ride Free MallRide Access-a-RideAccess-a-Ride helps meet the Freetravel MallRideneeds of passengers buses with disabilities.Park-n-Rides Access-a-RideFlexRide helps connect the entire length Make connections with meet theFlexRide travel needsbuses travel of within selectof downtown’s RTD service areas.16th Catch FlexRideour to connect buses toand other trains RTD at bus or passengerstrain with servies disabilities. or get direct accessStreet to shopping Mall. malls, schools, and more.89 Park-n-Rides. SeniorRide SeniorRide buses serve our senior community. Free MallRide FlexRideFree MallRide buses stop everyFree block onMetroRide downtown’s 16th Street Mall.Bike-n-Ride FlexRideFree buses MetroRide travel within Free MetroRide buses Bring your bike with you select RTDFree service MetroRide areas. buses offer convenientoffer convenient connections rush-hour for downtown commuterson the bus along and 18th train. and 19th Connectstreets. to other RTD connections for downtown SportsRides buses or trains or get direct commuters along 18th and Take RTD to a local sporting event, Eldora Mountain Resort, or the BolderBoulder. access toPark-n-Rides shopping malls, 19th streets. schools, Makeand more.connections with our buses and trains at more than 89 Park-n-Rides. Bike-n-Ride Bring your bike with you on the bus and train. 2 RTD-DENVER.COM Table of Contents 2019: The Year in Review Rail Services 34 Types of Rail Services 35 50th Anniversary 8 – 9 Eagle P3 Project 36 Expanded Access 10 – 11 Commuter Rail Maintenance Facility 37 Technological Innovation 12 University of Colorado A Line 38 Challenges & Opportunities 14 – 15 B Line 39 G Line 40 2020: The Year Ahead N Line 41 C, D Lines 42 Rail Up North: N Line 18 C, D Rail Extension 43 Colfax Improvements: 15/15L 19 C, E, W Lines 44 – 45 16th Street Mall Upgrade 21 D Line 46 Reimagine RTD 22 E, F, H Lines 48 – 49 E, F, R Rail Extension 50 A Look At Our Services L Line 51 About RTD 24 – 25 R Line 52 Bus Services in Brief 26 W Line 53 Access-a-Ride 27 Downtown Express 28 Other Flatiron Flyer 29 Civic Center Station 54 FlexRide 30 Union Station 55 Free MallRide 31 Fares & Passes 56 Free MetroRide 32 Parking Management 57 SkyRide to the Airport 33 Transit-Orientated Development 58 Economic Impact 59 Board of Directors 60 – 61 Interim General Manager & CEO 62 Connect with Us 63 RTD-DENVER.COM 3 People Who Move People At the Regional Transportation District (RTD), we move people and connect communities across the metro area and beyond. Our services include buses, trains, vanpools, and so much more. Million3.08 in Service Area Population 2,342Square Miles in Service Area 101.1Miles of Rail Track 9,800Convenient Bus Stops 4 RTD-DENVER.COM 2019 Performance Stats at a Glance TOTAL ANNUAL SYSTEM BOARDINGS: 95,041,289* SYSTEM-WIDE ON-TIME SYSTEM-WIDE SERVICE PERFORMANCE AVAILABILITY % % 87 BUS 99 BUS % % 86 LIGHT RAIL 96 LIGHT RAIL % % 93 COMMUTER RAIL 98 COMMUTER RAIL *105,823,906 boardings including Free MallRide and Free MetroRide. RTD-DENVER.COM 5 6 RTD-DENVER.COM 2019: the year in review RTD continued to transform the region through transit, experiencing great accomplishments and opportunities, while directly addressing challenges in an attempt to meet the needs of our community. We Celebrated 50 Years of Moving People In 2019, RTD celebrated a major agency milestone: our 50th anniversary of moving people and creating vital connections across the region. To culminate a year of celebrations, we held a public party at Union Station, complete with dignitaries, music, food, and activities — all with a 1969 throw-back them — to thank our communities for all their support over the past five decades. 8 RTD-DENVER.COM RTD-DENVER.COM 9 We Expanded Connections and Access As part of RTD’s transportation transformation over the past several years, we opened two rail lines in 2019, expanding service into new areas and creating greater access and connections. That makes six projects in three years—unprecedented. G Line arrives On April 26, 2019, RTD opened the G Line, 11 miles of new rail connecting downtown Denver to Arvada and Wheat Ridge in only 27 minutes. This commuter rail line features eight stations, seven Park-n-Rides, 2,300 parking spaces, and endless connections — all for the cost of a local fare. Before opening we were happy to establish quiet zones along the line, so that train horns don’t have to blow routinely at grade crossings. Music to our neighbors’ ears! 10 RTD-DENVER.COM E, F, R extension opens On May 17, 2019, RTD extended light rail service into the heart of Lone Tree. With three new stations and 1,300 additional parking spaces across 2.3 miles, we created vital connectivity for area residents to the entire metro area. This project happened through a unique collaboration with RTD’s partners in the South Metro area who contributed cash and rights-of-way that paved the way for RTD to secure a $92 million federal grant to complete the project sooner than expected. Lincoln Sky Ridge Lone Tree Town Center RidgeGate Parkway 64th Ave 60th & 76 Sheridan• Olde Town Arvada Gold Clear Creek• Arvada Strike Federal LINE St Pecos 58th Ave Arvada Ridge GRAND OPENINGPecos Junction FRIDAY, APRIL 26TH SATURDAY, APRIL 27TH Wheat Ridge• Wheat Ridge• Ward Free Rides Free Rides Ward 52nd Ave LINE ONLY ALL RAIL 10 a.m. - 9 p.m. 5 a.m. - 10 p.m. 44th Ave 41st Ave 41st•Fox 38th Ave UNION STATION Ward Rd Ward Kipling St Blvd Wadsworth Sheridan Blvd Federal Blvd RTD-DENVER.COM 11 We Continued to Innovate Throughout the year, RTD pursued technological innovations to create better opportunities for our communities. Mobile ticketing LiVE Program In collaboration with Masabi, we expanded In July, with significant input from our Mobile Tickets app to include monthly community and social service agencies, passes, day passes, and 3-hour passes. we launched the LiVE program. LiVE is an We also added the ability for groups to income-based fare program that provides purchase bulk mobile tickets. a 40 percent discount to qualifying riders whose household incomes are at or below 61AV pilot 185 percent of the federal poverty level. From January to August, we piloted an LiVE offers greater access and opportunity autonomous vehicle at the 61st & Peña for riders who apply through the Colorado Station. With our partners, Fulenwider, PEAK system, an online service for various Panasonic, Transdev, EasyMile, and the assistance programs. City and County of Denver, we explored the viability of this technology as a first-and-last News Stop mile solution. In the fall of 2019 the News Stop was launched, a one-stop shop for news, Uber collaboration facts, and features about RTD. The News In January, RTD began a historic Stop – a dedicated news room section collaboration with Uber. For the first time on our website – is a platform for sharing in the world, customers could view RTD as news to our riders, the public, journalists a transportation option, plan their trip, and and the communities we serve, all in the purchase RTD mobile tickets through the spirit of openness and transparency. Uber app. This integration was a first of its kind as we continue to create the changing transportation landscape. Transit partnership Transit is a universal app that helps users get around without a single-occupancy vehicle. In August, RTD, Transit, and Masabi launched the ability to purchase RTD mobile tickets through the Transit app, offering riders seamless integration among multiple modes of transportation. 12 RTD-DENVER.COM RTD-DENVER.COM 13 We Faced Challenges and Opportunities Bus and rail operator shortage In a year where 96% of our customers reported they would likely choose RTD in the future, and customer satisfaction was rated at 85%*, RTD also encountered significant challenges. Due to a thriving economy and increased competition for employees, we faced—and continue to face—a bus and rail operator shortage like never before. This problem is also being experienced by many of our peer agencies around the country. The result is inconsistent service, dropped runs, and mandated employee overtime, making this an untenable situation for bus and rail operators and customers alike. We surveyed the communities we serve to determine whether they would be in favor of a service reduction while we try to recruit and retain operators. By taking this difficult but crucial step, we strive to restore reliable and consistent service to our customers. *Reported in RTD’s March of 2019 Customer Satisfaction Survey. 14 RTD-DENVER.COM Districtwide survey efforts gave people a voice to help align our service with available workforce. RTD-DENVER.COM 15 16 RTD-DENVER.COM 2020: the year ahead As transportation and the region change, RTD continues to evolve. In the year ahead, we’re evaluating our operations, funding, and emerging technologies to determine how we can best connect people to the places they want and need to go in the near-term and long-term. RTD-DENVER.COM 17 Rail Up North: N Line We’re expanding to new communities The first 13 mile section of the N Line that will open in 2020 features seven stations, and 2,480 parking spaces at five new Park-n-Rides, and offers 29-minute service from Thornton to downtown Denver.
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