CHRYSA AGAPITOU

Date of Birth 06/04/1979 Nationality Greek Home address 29, Dimitros str., Halandri, Home phone number +30 210 6842976 152 34, , Mobile phone +30 6942 212 972 Email [email protected] Marital Status Single

EDUCATION

2006 – 2012 of , Department of Business Administration Ph.D. (with distinction ) Doctoral Thesis: “Strategic Perspective of Customer Relationship Management (CRM) implementation in the Digital Era”

2003-2004 Lancaster University, Management School, United Kingdom MSc in Information Technology Management and Organisational Change Thesis: “The Critical Success Factors of Customer Relationship Management (CRM)”

1999 -2003 University of Piraeus, Department of Business Administration Bachelor’s Degree in Business Administration. Grade 7.49/10

WORK EXPERIENCE

1/2013 –Today: Marketing & Communication Manager - Entrepreneurship Counselor University of Piraeus-Career Office · Development of best marketing practices and initiatives, supervision and evaluation · Management of social media strategy · Analysis of marketing and social media campaigns, evaluation and planning · Development and establishment of relationships with investors, venture capital, Spin off, enterprises, and Institutions (greek and international) · Counseling and mentoring new and emerging entrepreneurs · Assisting students/alumni in Business Plan writing Main achievements: · Distinction of Career Office social media and marketing strategy as best practice among Greek University Career Offices · Setting up collaboration network incorporating and coordinating entrepreneurship related activities to develop entrepreneurial spirit among university of Piraeus students and graduates

01/2011- 12/2012: Vice-Mayor of Finance, Transparency and e-Governance Municipality of Halandri – Main Duties: · Management of municipality’s relationships with citizens, providers concerning financial issues · Information Technology strategy design and evaluation · Management of budget 62 million euros · Management of 600 employees (HR Director) Main achievements: · Investigation and evaluation of opportunities for new revenue sources page 1 of 4

· Development of proposals for new business opportunities · Establishment of partnerships that meet citizens needs and contribute to municipality development · Initiation and establishment of ICT use · Organisation and marketing of the first two “Halandri Running races” with the participation of over 1000 runners · Reduction of previous years costs by 25%

09/2009 - 12/2010: Career Office Manager University of Piraeus - Career Office Main Duties: · Development and establishment of relationships with potential employers and Institutions · Plan and supervision of the implementation of innovative marketing strategy for identifying a diverse group of potential employers · Market students/alumni and school programs to the local job market · Event organization (Career Fairs, Conferences, Mentoring Seminars, etc.) · Design and Supervision of Studies and Researches implementation Main achievements: · Increase of new collaborations with Enterprises and Public Institutions by 30% · Increase of students/alumni offered a job by 35%

07/2008 - 08/2009: Career Office Manager Athens University of and Business MBA International Program Main Duties: · Development of International Companies network · Development and maintenance of effective relationships with employers and recruiters · Creation/coordination of seminars, career fairs etc. · Market students/alumni to the local and international job market · Development and maintenance of strong relationships with appropriate members of the media · Counseling students and alumni in career planning skills and job search strategies Main achievements: · Increase of international collaborations by 15% · Increase of new collaborations with Enterprises and Public Institutions by 20%

04/2005 –06/2008: Entrepreneurship Counselor University of Piraeus-Career Office · Assistance and contribution to new business creation

06/2008 - 09/2008: Entrepreneurship Counselor Technological Educational Institute of Chalkis · Organisation of Business Plan Competition and Conferences · Design and implementation of Marketing Plan · Development of relationships with enterprises, investors, and institutions

01/2005- 12/2010: Business Consultant Argos Typou Ltd.-Press Clipping Company (family business) · Assist the formation and evaluation of marketing strategy · Design and supervision of the implementation of effective, comprehensive public relations programs and plans · Development of client communication strategies and plans

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· Investigation and evaluation of opportunities for new services · Business Plan writing Main achievements: · Contribution to sales increase by 25% · Contribution to customer satisfaction increase by 10%

06/2006 - 12/2006: CRM Business Analyst (project based employment) Roche Pharmaceuticals · Design and pilot implementation of CRM Information System

SCIENTIFIC PAPERS

· “Exploring underlying beliefs on youth entrepreneurship of higher education graduates in Greece”, paper presented at the 5th European Conference on Innovation and Entrepreneurship, 16-17 September 2010, Athens, Greece

· “Measurement of the financial impact of Corporate Social Responsibility Programs: The case of Greek firms”, paper presented at the 3rd International Conference on Accounting and Finance, 26-27 August 2010, Skiathos, Greece

· “Challenges and opportunities of Digital Strategy: The case of Marketing Strategy”, paper presented at the 6th National & International HSSS Conference ‘Systemic Approaches in Social Structures”, 23-26 June 2010, Mitilini, Greece

· “Undergraduate Entrepreneurship ” paper presented at the 12th Quality Management and Organisational Development (QMOD)-Quality and Service Sciences International Conference, 27-29 August 2009, Verona, Italy

· “Enhancing Quality in Higher Education: The case of the University of Piraeus Careers Office- Entrepreneurship Service” paper presented at the 10th Quality Management and Organisational Development (QMOD) Conference, 18-20 June 2007, Helsingborg, Sweden

RESEARCH PROJECTS

· Project Leader: “E-collaboration portal for internships, entrepreneurs and SMEs”, University of Piraeus Research Center, Project being funded by the National Strategic Reference Framework (NSRF) 2007-2013- Operational Programme 'Digital Convergence, Approved for funding; on hold for final bureaucratic procedures

· Responsible for “Design and Implementation of Green Business Tools and Training Modules” and ‘Dissemination and Communication”, in “Advanced Environmental Awareness & Mentoring of Citizens- Owners of SME’S through an intelligent Green Business Information & Training System in the era of Piraeus (BIOPIRAEUS) ”, University of Piraeus Research Center. Project co-funded by the EEA Grants-Norway, Iceland, Lichtenstein and General Secretariat for Investments and Development-Greek Ministry of Development, Competitiveness and Shipping, (July 2010-April 2011)

· “Overview of Family Business and Relevant Issues”, Agapitou Chrysa and Theofanides Faidon, Project conducted on behalf of European Commission Enterprise and Industry Directorate-General, 2008, Available at ://..//////// .

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FURTHER RESEARCH ACTIVITY

Reviewer of the papers: · “Customer Loyalty Programs in the Health Services: Based on Relationship Marketing” (TQM/1371) and · “Measuring Quality of User Generated Content - The Case of Hotels” (TQM/1290), The TQM Journal, Emerald Group Publishing Ltd

TEACHING EXPERIENCE

05/ 2005 - today University of Piraeus-Career Office Instructor in Entrepreneurship and Customer Relationship Management Seminar courses

10/2007 – 1/2013 Technological Educational Institute of Piraeus, School of Management Associate Lecturer in e-Business courses

11/ 2007 - 07/2009 Technological Educational Institute of Athens, School of Management Associate Lecturer in e-Business courses

10/2006 - 07/2008 Technological Educational Institute of Chalkis, School of Management Associate Lecturer in Business Strategy and Entrepreneurship courses

COMPUTER SKILLS

Excellent user of Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), Microsoft Project, Internet application, SPSS

FOREIGN LANGUAGES SKILLS

Greek Native Speaker English Excellent command of oral & verbal communication, Experienced in business and academic terminology German Very good-possession of Goethe Institut Grundstuffe certificate

PARTICIPATION IN PROFESSIONAL INSTITUTIONS

Member of: The Economic Chamber of Greece, Hellenic Management Association, Hellenic Marketing Association

SCHOLARSHIPS - DISTINCTIONS

Scholarships State Scholarship awarded upon excellent academic performance on 1999-2000 Scholarship under the ‘Socrates-Erasmus’ program at Vrije Universiteit, Brussels, (1/2002- 7/2002)

PERSONAL INTERESTS Running, traveling, amateur kick boxing athlete, dancing, music

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