2021 to Bring out a New Facet of Travel Shaping Trends That Are Likely to Lead the Way Through Recovery and Beyond

DECEMBER 2020, PAGES 32, `100 VOL. 8, ISSUE. 12

2021 TO BRING OUT A NEW FACET OF TRAVEL SHAPING TRENDS THAT ARE LIKELY TO LEAD THE WAY THROUGH RECOVERY AND BEYOND

TravelScapes

PUBLISHER’S NOTE

Travelling to 2021 and expecting a better, controlled tourism

Dear Readers, The COVID-19 (Coronavirus) has been a years to date. As the world slowly recovers from real turning point for the travel industry and COVID-19 and borders gradually start to open, its people. Airplanes stayed grounded, train we expect to travel to look a little different than services reduced, cruise ships could not dock it did pre-pandemic. because of infected passengers (and were later suspended entirely) and restaurants and hotels Closing the year that we were blatantly confident had to close because of sanitary measures. about, we spoke with industry experts and Owing to all such conditions and deterrents, advocates of the global and domestic tourism the economy has concurrently declined, rather sectors to comprehend how the very trends of surrendered. Looking ahead (with an optimistic travelling in the modern times would shape up mind), it is believed that the post-pandemic with utmost priority to “responsible” travelling. Varun Malhotra Publisher & CEO period will open a new era of precaution with Me and my entire team of TravelScapes surely less spontaneity and more protections against hopes for a happier new year in 2021. Other the virus. A new way of living and travelling will than this, we bring to you the latest and on- likely emerge and the world will be very different going news from across the segments of the but developing. Keeping the fingers crossed, our industry including the names that join the year-end issue brings together all the thoughts travel and tourism clan. of how the entire year wrapped up and how it is expected to be, from next month. Although I thank you all again for your kind support. nobody knows exactly what will happen, one thing is clear; we won’t be able to travel as freely We value your feedback and suggestions so (without consideration for our health) as we please do write to us at varun@versatilemedia. used to; at least for the foreseeable future. in.

Every year travel trends come and go; however, Happy Reading! 2021 is set to be one of tourism’s most significant

Editorial & Marketing Office: Versatile Media: 207, PUBLISHER & CEO Varun Malhotra [email protected] Satya Mansion, Commercial Complex, Ranjeet Nagar, DIRECTOR Pranav Khullar [email protected] New Delhi-110008 Contact: 011 - 45530380/83 • [email protected] ASSOCIATE EDITOR Gagneet Kaur All information in TravelScapes is derived from sources ASST. EDITOR Sayanti Halder we consider reliable. It is passed on to our readers without any responsibility on our part. Opinions/views expressed by third parties in abstract or interviews are BUSINESS HEAD Shilpi Sharma not necessarily shared by us. Material appearing in the AGM SALES & MARKETING (MUMBAI) Aarti Rajkhewa magazine cannot be reproduced in whole or in part(s) without prior permission. The publisher reserves the CONSULTANT Anindya Malhotra, Jitin Mann right to refuse, withdraw or otherwise deal with all ART DIRECTOR Rakesh Kumar advertisements without explanation. All advertisements must comply with the Indian Advertisement Code. The ACCOUNTS Chandan Kumar Jha, Swati Jauhari publisher will not be liable for any loss caused by any delay in publication, error or failure of advertisement to ADMIN HEAD Dilip Kaur appear. Owned and published by: Varun Malhotra, Editor & EXECUTIVE-CIRCULATION Hari Puri, Raja Rari Publisher, EB-63, Maya Enclave, Hari Nagar, New Delhi - 110064 and printed at in-house facility. CONTENTS DECEMBER 2020 VOL. 8, ISSUE. 12

LET'S TALK TRENDS pg-8 2021 TO BRING OUT A NEW FACET OF TRAVEL SHAPING TRENDS THAT ARE LIKELY TO LEAD THE WAY THROUGH RECOVERY AND BEYOND

Travel has always been an integral part of our lifestyle, but the sector has been thrown into disarray this past year with travellers catching flights out of necessity rather than for leisure or business. The travelling experience might look and feel different once the world heads out to explore again but people can still bank on the positive impacts of travel. On that note and in search of insights about how likely the way we travel in the future will change, we gather the predictions from the tourism, aviation and hospitality leaders

GUEST COLUMN 21 GOING THAT EXTRA MILE TO MAKE WEDDINGS A SAFE, INTIMATE AND MEMO- RABLE EXPERIENCE Sylvain Laroche, Director of Operations, ibis & ibis Styles, India shares his views while speaking about how the hotels across India are keen to adapt to the new normal in post-COVID era and GLOBETROTTER further elaborates how ibis, tiding over these pandemic blues, is keen to keep 26 ISLE OF SURPRISES the special days personal & memorable FIVE ABSOLUTELY MUST-DOS IN THE MALDIVES With several international countries restricting Indians’ entries, the Maldivian islands are stretching their arms out with a warm welcome and this time will be perfect for taking part in watersports, cultural tours, and hundreds of exciting things to do in the Maldives. TravelScapes handpicks the rarely-explored alternatives that one can give a try, this season

REGULAR UPDATES REPORT 5...... MoT 14...... Trade 19 HOTEL SECTOR SHRINKS 20...... Hospitality TO 47 PER CENT AS INDIA’S 24...... Outbound GDP Q1 DATA EMERGES 28...... Aviation Report prompts that it will be a long road 30...... On the Move to recovery

4 travelscapesonline.com DECEMBER 2020 TravelScapes MoT UPDATE

MoT organises 'Stories of Chennai' webinar under the 'Dekho Apna Desh' series

ekho Apna Desh Webinar series has been organised in the Dspirit of ‘Ek Bharat Shreshtha Bharat’ to promote domestic tourism. Presented by Akila Raman, a postgraduate in History and a collector of assorted historical and mythological stories and trivia and Vijay Prabhat Kamalakara co-founding of Storytrails, the webinar started with an introduction to the most vibrant, electronic, IT hub and a cultural state of Chennai, formerly known as Madras. The capital of Tamil Nadu is famous for an assortment of things including silks, motor parts, gold, electronics and IT giants, among others. It is also a cultural hub, a social centre, a temple city and the gateway to interior Tamil Nadu and Pondy. ITDC signs MoU with APSSDC for The presenter further highlighted by taking the audience back in time to the year 1600. Summing up the webinar Rupinder setting-up ‘Centre of Excellence’ Brar, Additional Director General of the Ministry of Tourism spoke about the Incredible India Tourist Facilitator Certification (IITFC) ndia Tourism Development Corporation valuable inputs to APSSDC in teaching/ Programme, a digital initiative of Ministry of Tourism (MoT), Govt. I(ITDC) Ltd, the public sector undertaking training methodology. As part of the MoU, of India for the citizens of India. The successful completion of this under the aegis of Ministry of Tourism (Govt. ITDC will also conduct various short-term programme would enable the learner to become a Certified Tourist of India) and Andhra Pradesh State Skill hospitality courses and online certificate Facilitator of Ministry of Tourism, Govt. of India. Development Corporation (APSSDC), in an courses to train the youth in the required attempt to further enhance skilled youth in skill-set to make them industry-ready. the hospitality sector, signed an MoU, on Speaking at the MoU signing, Rao said, November 12, 2020, for setting up a ‘Centre “This is a great opportunity for ITDC. The of Excellence’ in the state. The MoU was hospitality industry has a growing demand signed digitally by G. Kamala Vardhana Rao, for skilled and trained professionals and C&MD, ITDC and Dr Arja Srikanth, IRTS, the MoU with APSSDC is a step in the Special Secretary to Govt. of AP, MD&CEO same direction. Through this MoU, we of APSSDC in the presence of other senior aim to provide training and knowledge officials from ITDC & APSSDC. through courses of varying duration to To bridge the gap in the hospitality build competencies to match the global industry, ITDC will be responsible for standards. Employability is a huge designing and developing courses as well challenge posed by the COVID crisis and as curriculum for hospitality education and ITDC will provide the best of curriculum providing training to students registered and support to the state to create a skilled with APSSDC. ITDC will also provide young workforce.”

MTDC partners with Airbnb to Odisha aims to promote homestay at promote its explored destinations eco-tourism spots aharashtra Tourism Development Corporation (MTDC) Mis partnering with Airbnb to promote homestay and bed he Odisha Government recently decided departments to train local homestay unit & breakfast (B&B) tourism in the state of Maharashtra. By Tto promote homestay facilities at nature owners and field level officials so that they promoting homestay tourism, this partnership will encourage trails and eco-spots to attract more tourists. could provide best cultural, cuisine and travel to lesser-known destinations and will enable inclusive It will also extend support to such facilities social experiences to the tourists. It was also community-led tourism in the state that will further enhance from next fiscal. Chairing a meeting, Chief decided that homestay facilities would be economic prospects. Secretary Asit Tripathy directed the tourism supported from the financial year 2021-22 Under the agreement, MTDC and Airbnb will promote nearby department to develop homestays in remote for 10 years. travel-to destinations in Maharashtra that are off the beaten areas untouched by hotel network and Tourist spots like Diamond Triangle track and offer a unique experience to travellers, onboard three ensure quality hospitality, hygiene and safety Buddhist Circuit (Ratnagiri-Udayagiri- MTDC properties within Maharashtra that will offer travellers of the tourists at such facilities. Lalitgiri); Onkadelli in Koraput district; differentiated offerings including farmstays as well as conduct “These homestays should be linked Khola, Gupti, Dangmala, Bhitarkanika webinars and workshops to train homestay hosts and B&B owners with global online travel aggregators such national park in Kendrapara district; on Airbnb’s enhanced cleaning protocol. as AIRBNB, OYO, MakeMyTrip etc and Daringibadi, Belghar in Kandhamal; Announcing the partnership, Aaditya Thackeray, Minister onboarded to their respective sites,” he said. Simlipal, Pithabata, Jashipur in for Tourism, Environment & Climate Change and Protocol, “Nature trail and experiential tourism is Mayurbhanj; Tikarpada, Satakosia in Angul; Government of Maharashtra, said, “We are committed to the fad, and, Odisha has much to offer in Mangalajodi, Chilika in Khurda district; improving community-driven hospitality that is sustainable and this sector.” As homestay has the potential and, Dhodrokusum, Zero points in Bargarh offers travellers accessible, affordable and quality tourism. Safety to promote local entrepreneurship, he district will be promoted for homestay is also key and we appreciate Airbnb’s effort in helping us promote asked tourism and forest and environment facilities in the first phase. tourism in Maharashtra”.

DECEMBER 2020 travelscapesonline.com 5 UPDATE ASSOCIATIONS TravelScapes ASSOCIATIONS MAKE THEIR MOVES TO MAKE TRAVEL BETTER, NOT JUST SAFER

MICE operations as it forms a large segment of the hospitality business. Hotels should be given permission to host all kinds of banquets and conference in the hotel, with a ceiling of 50 per cent of venue capacity and maintaining social distancing norm to allow hotels to earn some revenue when other sources of business has dried up. Patel extended his full support on behalf of the Ministry of Tourism and assured the industry leaders that the concerns will be taken up with the relevant ministries.

FICCI TOURISM COMMITTEE REQUESTS Pronab Sarkar URGENT GOVT. SUPPORT FOR REVIVAL OF INDIAN TOURISM & HOSPITALITY INDUSTRY IATO PRESIDENT REQUESTS ANNOUNCEMENT In an interactive session with Prahlad Singh Patel, DATES FOR VISA RESTORATION AND Minister of State for Tourism and Culture (IC), RESUMPTION OF INTERNATIONAL FLIGHTS Government of India, the tourism industry leaders of President of Indian Association of Tour Operators the FICCI Tourism Committee last month requested (IATO), Pronab Sarkar has requested the Ministry of the government for urgent support for survival and Tourism and Ministry of Home Affairs to announce revival of Indian Travel, Tourism and Hospitality the dates for restoration of E-Visa and Tourist Visa industry. and Resumption of international flights at the earliest FICCI Tourism Committee members submitted to start inbound tourism to India, which is highly key recommendations for the survival of the industry Riaz Munshi stressed sector in absence of any tourists arrivals which includes extending the moratorium for another and government stimulus package and is looking for one year; period of restructuring for hotels should be OTOAI WRITES TO NTOS TO SUBMIT UPDATED survival. extended till March 2024; payment of the Service GUIDELINES FOR INDIAN TRAVELLERS Referring to the announcement made by Union Exports from India Scheme (SEIS) scrips which is Taking the lead by becoming the first and only Health Minister, Dr. Harsh Vardhan and Dr. Randeep due to the tour operators for the financial year 2018- Outbound Travel Trade Association in India to Guleria, Director AIIMS that the vaccine will be 2019; export status for foreign exchange earnings for ask NTOs, Embassies and Consulates to lay down available in a couple of months, Sarkar in his letter inbound tours and hotels and grant of extension under the travel guidelines for Indians wishing to go addressed to the Secretary Tourism and Additional the EPCG scheme in export obligation period by a abroad, OTOAI has once again raised the bar of its Secretary (Foreigners), Ministry of Home Affairs, has period of additional three years beyond six years for all commitment to the outbound travel community in mentioned “It is imperative that our Ministry should licenses expiring during current and next five financial India. In a recent initiative, the association has drafted plan for inbound tourism to start as early as possible years, without attracting any penalty or interest. a 10-point letter and circulated to all the NTO heads for which Ministry of Tourism and the stakeholders The Committee members also urged to extend the in India, asking them to clearly state the rules / SOPs should start international marketing. This can only repayment period for the hotel industry under the / guidelines that an international traveller has to be be possible if the industry stakeholders know of Emergency Credit Line Guarantee Schemes (ECLGS) aware of. Government’s plans of opening of e-Visa and Tourist to 10 years; create a separate Tourism fund under the Ever since the air-bubble arrangement started Visa and resumption of international flights, so that aegis of Ministry of Tourism and bail out packages in India in July 2020, there has been a plethora of accordingly we can inform our foreign tour operators to fund and support the salaries in the tourism and changes in the guidelines and SOPs to be followed. and clients and they can promote India as a safe hospitality sectors in this time of crisis. Also, since the number of COVID cases keeps changes, destination well in advance”. To revive the tourism industry, the government many countries often end up altering their travel Sarkar has requested that besides announcing should provide tax rebate of up to INR 1.5 lakh for guidelines, which are not made very clear to an the dates for opening of e-Visa and Tourist Visa, spending on domestic holidays in the lines of the Leave outbound traveller. This letter by OTOAI, will require government should also announce the dates for Travel Allowance (LTA). To create confidence among the NTOs to clearly state down the protocols and will commencement of international flights. This is very the travellers, international flights should be allowed give the much-needed clarity to the Indian outbound important because international tourists take at least to resume normal operations with all safety protocols traveller. three to six months to commence their journey for in place. India should enter a travel arrangement with Riaz Munshi, President, OTOAI said, “Over the their holiday travel to India. Foreign tourists plan Russia i.e. a travel bubble specifically between Russia months, we were seeing much ambiguity on the SOPs their tours well in advance and they will not travel and Goa. Ayurveda and wellness which is a major USP and guidelines for international travel – different immediately. of India should be included under the medical visa to protocols for different countries. This was not just “Once above decisions are taken, it will create boost this segment. leaving the traveller confused but also adding to the confidence amongst foreign tour operators and foreign FICCI Tourism Committee members also urged struggle of an outbound tour operator, who is trying tourists and will send a positive message that India the government to create a promotional campaign to get some business done in this pandemic. Thus, we is ready to receive and welcome them. If no timely for PIOs and NRIs such as ‘Return to your Roots’ to decided to step up and gain clarity on the international actions are taken by us, foreign tour operators/tourists boost demand in 2021. Identified circuits for religious travel protocols to be followed to ease the international will look for other destinations and India may lose the tourism and Buddhist tourism should be similarly travel for consumers as well as tour operators. Once chance for the rest of the winter and summer season promoted with all the safety protocols. Government we have all the information in place, we would be of 2021”, said Sarkar. should look at convenient policies and procedures for circulating to all our members so that they can do

6 travelscapesonline.com DECEMBER 2020 TravelScapes ASSOCIATIONS UPDATE ASSOCIATIONS MAKE THEIR MOVES TO MAKE TRAVEL BETTER, NOT JUST SAFER

their business with precision.” and within states. National Tourism Council must be cultural heritage tourism be it in mountaineering, Meanwhile, Munshi feels that it is safe to open chaired by the PM and co-chaired by the Tourism cruising, trekking, wild life and reserve forests based commercial international travel from India as in the Minister and composed of Chief Ministers of all activities, snorkelling, para gliding, whitewater last eight months, people have understood how to states and cabinet ministers of Government of India rafting, conservatories, para gliding, ballooning, travel taking the necessary precautions and checks and must be a legislative body on the lines of GST desert safaris in natural heritage or our palaces and in place. “Opening up of commercial international council. forts, our monuments and museums, our food, arts operations will boost the confidence of not just the The concurrent industry status is required and crafts and our historical sites for our cultural travellers but also the various verticals of travel for hotels and tourism across all states as unlike heritage. industry, who have been suffering immensely because commercial establishments tourism and hospitality To increase the intensity of high-quality hotel of the COVID pandemic. It will be an integral step does not just retail but creates and produce high accommodation in India which is currently low, which towards boosting the economy,” he adds. quality service. Power and water utility rates has a direct correlation to low global tourism share. and levies must be at industrial rates effectively. To increase classified quality hotel infrastructure, that All existing licenses, permits, permissions will would imply a mammoth capital expenditure which be thoroughly examined for redundancies and can only come from private sector and that requires a standardized at a national level. There must be long term favourable low interest rate regime as hotels a level playing field in terms of compliances and are projects with long breakeven period. Hotels thus entry requirements among all sub segments of require to be declared as an infrastructure sector so conventional and alternate tourism organise the that long term funds are accessible at suitable interest travel industry and protect it from fly by night rates to attract private capital hospitality, to create all operations. India jobs and build quality accommodation supply. Export status is critical to double India’s share of To enable tapping of hotel land across states, a inbound tourism to 2.5 per cent in five years. It is national hotel SPV is recommended on a tripartite important to make available the deduction in respect model which enables state governments and PSUs to of earnings in convertible foreign exchange to all pool their land assets which can enable PPP based on the tourism and hospitality units earning. Tourism lease structures and not sale. FOREX earnings should be effectively zero rated for A structured mechanism is required to future GST. Accordingly SEIS duty credit needs to be made secure travel agents’ payments to ensure that security available to tourism industry against their foreign for travel agents and operators’ survival. This is key FAITH PROPOSES BUDGET exchange earnings and the rate must be pegged at 10 as travel agents’ payments to principals is unsecured RECOMMENDATIONS LINKED TO TOURISM per cent for both tour operators and hotels category credit and some form of mechanisms whether escrow 'MADE IN INDIA' THEME and is made applicable on gross foreign exchange or guarantee or underwriting based mechanisms are FAITH has submitted its pre- budget earnings for the policy period of the FTP 2020-25. needed to be in place to ensure that travel agents recommendations to the Union Budget FY 21 -22 for Global Mice Bidding Fund is required to be setup money stays secure. the Tourism, Travel & Hospitality industry of India. of INR 500 crs to double MICE share to 2.5 per cent There are certain policy issues which need to be Their vision is Tourism - 'Made in India'. India should of the global mice size of USD 800 bn. To create addressed for tourism GST. The 18 per cent GST aim to become one of the most preferred tourism structured global awareness of multiple Indian tourism category for hotels above room rates of INR 7500 destinations both for domestic and international verticals Corpus of least INR 2500 crores is required must be abolished and merged with the category of tourists offering best in class tourism experiences, for global branding budget sub branding of three 12 per cent GST. Restaurants too have an 18 per cent infrastructure and services and to enable Indian tourism segments Indian MICE, Indian adventure, and five per cent slab but which is without setoffs. The tourism entrepreneurs to create value for all their Indian heritage under the 'Incredible India' main 18 per cent category needs to be abolished and there stakeholders. brand. needs to be an option made available of GST at 12 per As per the World Economic Forum, tourism 2019 In the post-COVID normal, each of the Indian cent with full set offs. Additionally, the needs to be no competitiveness study, India was ranked at 34th missions abroad in each country should be activated linkage to room tariffs above INR 7500 as it currently among 140 countries. This ranking is up from 2013 with tourism resources for enhancing Indian tourism exists. when Indian tourism was ranked at 68th. The goal is brand and sales distribution in all countries and also Taxes on fuel, inter-state transportation taxes, to move India into the Top 20 rank in global tourism host India tourism evenings in each of the top 100 power cess, liquor excise and also property taxes, cess competitiveness in five years post COVID-19 normal. cities of the world. on parking charges, are all forms of very high cost India’s size of domestic tourism must be doubled input indirect costs on tourism, travel and hospitality. In line with this vision, FAITH has proposed the to almost four billion domestic tourism visits in five These need to be made available as input costs following budgetary themes for Indian Tourism years post normal and as such there needs to be setoffs for GST to truly make us one country, one tax. for Union Budget FY 21 - 22: made an income tax exemption on travelling within The GST on tour operators should be 1.8 per cent • One India, One Tourism India income tax credits for upto INR 1.5 lakhs with full set offs. Hotels need to be able to levy IGST to • Export competitiveness when spending with GST registered domestic tour enable them to give GST credits to Indian corporates • Domestic leadership operators, travel agents, hoteliers and transporters who do Interstate events and do not take these events • Capital Formation anywhere within the country. It is also needed to international. This will streamline the complete GST • Removing inefficiencies incentive Indian corporates to undertake domestic chain and boost interstate corporate MICE demand The below mentioned pointers briefly describe MICE by offering a 200 per cent weighted income for hospitality. 100 per cent tax exemption and FAITH’s vision and mission towards bringing back tax expense benefit to Indian companies which are permission to write back income /TDS/ GST when the travel to normal and put the survival strategies to undertaking mice events in India. airlines windup or closedown must be provided for. action for a brighter future of tourism and hospitality A Natural & Cultural Heritage Restoration Fund Also, TCS must be abolished, as it is an additional industries, respectively. must be set up with a corpus of at least INR 2000 compliance hazard. Reduction in credit card National Tourism Council is required since tourism crores which encourages sustainable and responsible processing charges by banks/ financial institutions is encompasses multiple ministries and takes place in development around each vertical of natural and key towards 100 per cent e-payments.

DECEMBER 2020 travelscapesonline.com 7 LET'S TALK TRENDS TravelScapes 2021 TO BRING OUT A NEW FACET OF TRAVEL SHAPING TRENDS THAT ARE LIKELY TO LEAD THE WAY THROUGH RECOVERY AND BEYOND

Travel has always been an integral part of our lifestyle, but obvious that while we are learning the limitations of human the sector has been thrown into disarray this past year with contact during travelling, evolution and transformation will travellers catching flights out of necessity rather than for leisure become more significantly superior, eventually laying out a or business. The building blocks of the travel industry, including master blueprint on how to seize the reset moment, accordingly. hospitality and aviation, have and continue to suffer huge losses The travelling experience might look and feel different once and setbacks due to the spread of COVID-19. 2020 has indeed the world heads out to explore again but people can still bank been a challenging year putting various industries in shambles on the positive impacts of travel. On that note and in search of but with 2021 expected to bring exciting opportunities to adapt insights about how likely the way we travel in the future will and innovate, we can see the light at the end of the tunnel. change, we gather the predictions from the tourism, aviation Although many people are wondering what travel will look like and hospitality gurus. in 2021, the formation of new opportunities through change is Here’s what the experts have to say: expected to bring the industry back to life. And it is, therefore,

By Gagneet Kaur & Sayanti Halder

8 travelscapesonline.com DECEMBER 2020 TravelScapes LET'S TALK TRENDS

on experience; smart apps for bookings and modifications based on live updates and notifications; social service blended with tourism; driverless AI vehicles for tourists programmed to deliver extensive information and answer questions about tourist spots, famous attractions, history and culture of the city; and cubicle dining to list a few besides the much-discussed technology upgrades such as biometric identification, robot assistants, contactless boarding, etc.

SAFE TRAVELS I am rooting for enhanced eco-labelling, mindful consumption and allocation with more followers than rule-breakers, especially now with a growing interest RADHA BHATIA, CHAIRPERSON, BIRD in eco-friendly consumption. Alongside, sustainable ANKUSH NIJHAWAN, CO-FOUNDER, GROUP developments in aviation regarding reduced carbon TRAVEL BOUTIQUE ONLINE (TBO) emissions with more advanced and ambitious GROUP & MD, NIJHAWAN GROUP TREND-O-SCOPE emission plans are expected to emerge In the times of the global lockdown, travelling TREND-O-SCOPE has evolved to greater heights and significant The year 2021 seems comparatively more positive dimensions. Some of the trends that are likely to from April 2021 as more travellers would be willing to become significant in the new age travelling, post step out for both domestic and international travelling. lockdown, would include making travelling as We may expect to witness around 20 to 25 per cent contactless as possible alongside systematic testing of the rise in tourists’ traffic alongside the opening of international travellers, which would permit lifting of several new embassies in the country for further of borders restrictions and provide an alternative to representation. Within a span of the first six months current quarantine rules. The industry’s continuing of 2021, we can surely anticipate a 40 to 50 per cent commitment to expedite globally-agreed biosafety of the increase in tourism. Safety and hygiene will protocols and implementation of IATA travel pass, a become higher priorities like never before. digital health pass that will support the safe opening of borders is the need-of-the-hour. In this way, the IATA SAFE TRAVELS travel pass will manage and verify the secure flow of Speaking of travelling responsibly, tourists will necessary testing or vaccine information among the ensure the usage of mask and hand sanitisers more governments, airlines, laboratories and travellers. meticulously. Travellers will go till the level of paying extra money to ensure a sanitised and safe travel or stay SAFE TRAVELS GAURAV CHIRIPAL, CEO, QUADLABS and more of brand consciousness will surface as a trend Contactless travel and operation will become essential norms. Sustainable or responsible travel will require TREND-O-SCOPE great care and precautions by all stakeholders to As we all are aware that travel will never be the ensure the following of laid down guidelines for same again. Travel and tourism industry has to go travelling without risk to self and others through a fundamental shift to sustain and grow from the current state. The foremost importance will be given on health checks and health e-pass which will become a mandate in the days to come. Airlines will have to monitor and maintain the customers’ health and travel history. Each need to carry a health pass, which should have details of their travel history, medical history and vaccination certificates. Just like the yellow fever certificates, COVID-19 vaccination certificate will also become the mandate for travellers. Governments have to pitch in to maintain price parity and fair pricing standards.

SAFE TRAVELS AJAY BAKAYA, MANAGING DIRECTOR, Responsible Travelling does not only limit to SAROVAR HOTELS AND RESORTS the individual but also every stakeholder in the customer’s journey. Airlines, transportation TOPPING TRAVEL TRENDS providers and hotels have to come together and For travellers and our industry, safety and hygiene will SANDEEP DWIVEDI, CEO, INTERGLOBE create a seamless process to maintain a hygiene continue to be top priorities. International travel will TECHNOLOGY QUOTIENT (ITQ) level, which helps the customer to travel with trust take some time before it comes to near normalcy. We and satisfaction. Moreover, the traveller should be can expect an uptick in travel demand from domestic TREND-O-SCOPE responsible to maintain social distancing and adhere customers who may opt to choose either flights or This situation is going to bring us superior to the guidelines. Vaccination may not be completed road trips for their travel. Another trend, which is technologies next year to initiate and improvise for the next 24 months and precautions are required going to continue, will be the work-from-anywhere tourism, such as cyber tourism and hospitality bought, throughout this time. The capacity planning has to concept. In this case, people are actively looking for sold and experienced on smart apps; wearable tech for be done based upon the demands or else the entire longer stays preferably in leisure destinations which identification; space tourism and hospitality-focused sector will collapse. are less crowded. Unlike the past, the hotel industry

DECEMBER 2020 travelscapesonline.com 9 LET'S TALK TRENDS TravelScapes

is now leveraging mobile platforms for their contactless services, marketing programs and guest loyalty. It is a must-have for hotels. Mobile-friendly apps and websites aid in the growth of the overall business. Moreover, mobile technology bridges the gap between the customer and the hotel.

SAFE TRAVELS Providing personalised guests experience will become a key brand differentiator and transforming trend in the hospitality business. Transparency and authenticity will be important factors in regaining traveller trust and business. Online platforms, word-of- mouth and customer’s feedback will remain important marketing tools

PANKAJ NAGPAL, MANAGING DIRECTOR, TRAVSTARZ GLOBAL GROUP

TREND-O-SCOPE The future post lockdown seems promising with the mental fatigue of staying indoors deep- rooted within the masses and creating a kind of a depression curve, which will bounce back NARESH RAWAL, VICE PRESIDENT – SIMON PRESS, SENIOR EXHIBITION even faster once we have the vaccine in place. SALES (INDIA & SOUTH ASIA), GENTING DIRECTOR, REED EXHIBITION We still have a few more months of pain though CRUISE LINES before we see actual recovery and things turning TREND-O-SCOPE back to normal. A lot of new trends are emerging TREND-O-SCOPE The nature breaks will drive the first stage of tourism’s though with people appreciating domestic locales, The new age of travelling will in many ways be recovery. There is a desire from travellers to get away, standalone boutique hotels rather than finer the new norm of travelling with the focus very a positive sign for the industry in general. Travellers hotels. The corporate world has realised that much still on safety and well-being. As we emerge want to be pro-active about their health and to use a meetings are practical over video calls and as such out from this challenging situation, there is a silver trip to re-evaluate and reassess their priorities in life. corporate travel will be impacted much in the lining. Cruise lines alike including Genting Cruise From 2020, travellers will see a trip as helping their future. Destination weddings and celebrations will Lines had taken this valuable opportunity to rethink mental health, while also giving them the chance to boom even more with smaller properties getting and enhance its safety and preventive measures to create “social connections”. Simultaneously, we have completely bought out. Workaction holidays too adapt to this highly evolving landscape. We seen how important technology has become after will continue for few more months. were at the forefront to be the first cruise line in COVID. Contactless has become a familiar concept the world to successfully launch safe cruises in to travellers over the past few years and COVID has SAFE TRAVELS Asia with Dream Cruises, which include in Taiwan added to the interest. We saw conversations around Tourism will require being more responsible and since July 2020 and recently in Singapore in 'contactless' and how it was positioned as part of with these last few months spent on emphasising early November 2020. Rebuilding confidence in improving the end-to-end journey experience, such as healthy habits of a mask and sanitisation often travellers to take a cruise vacation will be the contactless bag drops at airports, mobile room keys will continue and may become second nature key as we gradually safely restart the cruise and theme park wristbands. especially for crowded areas and while on public industry. transport even if when we get a vaccine. Short- SAFE TRAVELS haul destinations will be the first to recover SAFE TRAVELS The COVID-19 crisis will further increase the relevance after domestic travel and long-haul could take a To create a sustainable and responsible travelling and urgency of sustainability topics. The pandemic is temporary hit and people may not prefer too many environment for a cruise vacation, the cruise generally seen as a ‘reset’ providing an overall positive long or connecting flights and preferring direct lines need to create a safe atmosphere aboard its effect on sector sustainability. When it comes to eating, flights with shorter flying times ships and provide peace of mind for guests sleeping and buying souvenirs, choosing where you

10 travelscapesonline.com DECEMBER 2020 TravelScapes LET'S TALK TRENDS

spend your money can have a massive impact on the security, responsible behaviour. Also in 2021 and community. One of the greatest rewards we can have beyond, we can expect travellers to look forward to when we travel is learning about different cultures and offbeat experiences with safety. Another possible religions, so we have to respect the local culture trend that could be on the rise in post-Covid world would be that of ‘workations’.

SAFE TRAVELS Sustainable/responsible tourism is very important, especially during post-COVID times. Safety and hygiene protocols will be of utmost importance in the post-COVID era. After 2020, we foresee the rise of the conscious traveller; who is far more discerning about the journeys they go on, willing and able to be away from home for longer, more appreciative of their surroundings and local people. Travellers in 2021 may further choose the option of self-drives avoiding litter and sanitising in regular intervals while travelling. Additionally, advancing technology to minimise physical interaction while travelling, should be encouraged for new age travelling in the post- lockdown era.

RAYOMAND CHOKSI, REGIONAL DIRECTOR SAFE TRAVELS (INDIA, S. ASIA, GCC, IRAN, JAPAN, Sustainability and eco-conscious behaviour has AUSTRALIA, NEW ZEALAND), TITLIS always been pivotal for TAT owing to the wide range of natural exuberance in Thailand. The past year has TREND-O-SCOPE been all about reflecting our past actions and charting As the positive and exciting news of the vaccine comes strategies to ensure the well-being of each citizen, out from various makers, it once again changes the tourist and the environment. TAT has been promoting dynamics of international travel considerably. The slow travel and sustainable travel in Thailand by “safe country to country flights” similar to the existing introducing less-travelled regions and curating bubbles would continue for some time with scheduled experiences that brings one closer to nature flights operating under considerable restrictions slowly commencing. The negative virus test before flying would become the norm till the vaccine reaches the common person. Short quarantines would also be ALEX MCEWAN, COUNTRY MANAGER - more accepted. People will always have to travel with SOUTH ASIA, VIRGIN ATLANTIC the uncertainty of quickly enforced quarantines and local restrictions. Hence safe and relatively low virus- TREND-O-SCOPE affected destinations would be in the fore as most Our number one priority at this time is to offer attractive for a holiday destination. passengers complete peace of mind when they travel, and this will continue throughout next year SAFE TRAVELS and beyond. This starts with our health and safety For Mt Titlis, we have all standard operating and measures where we have a thorough and multi- restrictive measures in place which we shall have to layered approach which touches every aspect of the adapt as per official notification. Mask wearing is now passenger’s journey. We complement this by offering compulsory even on the ski slopes at all times, new passengers flexibility in case their plans change, with physical distanced access is in place and cable cars are date change fees being waived for example, as well as disinfected every time the door opens. We hope some offering COVID-19 insurance cover as standard for all sort of international ski business does take place in the bookings. Unfortunately, travel restrictions remain winter and certainly look forward to welcoming the a challenging aspect which is deterring people from summer holiday travellers back on the mountain ELISA ROBLES FRAGA, DIRECTOR, travelling. We believe that airport testing will provide TOURISM OFFICE OF SPAIN IN INDIA a major catalyst for demand, and allow safe air travel during the pandemic. CHOLADA SIDDHIVARN, DIRECTOR, TREND-O-SCOPE TOURISM AUTHORITY OF THAILAND, Staycations will become the new normal along with SAFE TRAVELS MUMBAI the need for wide-open spaces to hang out and With the lower demand seen across the world for air recreate in a larger group. As people think more travel since the onset of the pandemic, we have seen TREND-O-SCOPE carefully about the way they travel, they will seek airlines retiring their larger and less fuel-efficient Safety and privacy will be the two most important out hotels and travel companies that are doing aircraft types. At Virgin Atlantic, sustainability is a factors for travellers in the forthcoming year. To ensure everything that will help minimise their impact on core component of our strategy. We have simplified the health, safety and social distancing, we will have to the planet. We can also expect accreditation to gain our fleet, accelerating the retirements of 747s to collectively focus on promoting responsible tourism as prominence, as consumers look for reassurance ensure we have twin-engine aircraft only, contributing a trend. This will entail respecting each other’s needs from legitimate “eco-tourism” certifications. I think to a further 10 per cent saving in CO2 emissions per and boundaries and more importantly practising in the year 2021 the perspective of travellers may passenger, building on 18 per cent improvement we’ve responsible public behaviour such as wearing masks, change and they will give more emphasis to health seen in the last 10 years

DECEMBER 2020 travelscapesonline.com 11 LET'S TALK TRENDS TravelScapes

in offbeat, non-metro destinations such as hills, beaches etc. The second in demand is for homestays and finally boutique hotels. The travel could be for short holidays to get away after long stretches of being at home or to work. The second and third wave is proving that people cannot be contained for too long. Some of the trends could be wedding bubbles, where a closed group of persons who test negative are taken for an offsite destination wedding, MICE bubble (similar concept to the wedding bubble). In the medium term, business travel coming down by 25 to 40 per cent lesser of non- essential travel and conducting such business online.

SAFE TRAVELS In a way, COVID has sharply highlighted a sustainable VIBHAS PRASAD, DIRECTOR, LEISURE and responsible lifestyle, whether it is our super LAKMINI RAYMOND, VICE PRESIDENT - PR HOTELS GROUP consumeristic behaviour, excess of everything, wealth & BRANDING, AITKEN SPENCE HOTELS creation as opposed to profits and so on. I hope there TREND-O-SCOPE will be at least 20 per cent of the people who will TREND-O-SCOPE The once in a century pandemic and subsequent commit to a change Several aspects will emerge in new age travelling. Given lockdown were a first for most of us. Life as we know it the varied restrictions as part of COVID-19, travellers came to a halt. Future trends might vary, post-vaccine will take time to plan their travel and research more. but in the interim, Staycation will be on high as families This would mean companies will have to constantly choosing to stay for over a week in a particular leisure use any mediums to keep travellers well informed of location. Self-drive trips will be a major urban trend. trends and precautions taken. This would also increase The ideas of WFH (Work-From-Hotel) / Workcation, as the demand for Experiential Experts. Technology and well as experiential holidays or holistic wellness holidays, AI in hospitality will be a given, in keeping with the will surface alongside the rising trend of ‘Revenge’ travel needs of the time. However, guests would look at high (travellers roaming more than once post-lockdown) and connectivity while on travel or more inclined towards homestays. Tourists are choosing to stay with regional ‘offline travel’ with little to no contact with their and national brands because of industry-leading COVID devices while on holiday. Also, personalisation will go protocols followed diligently. Bespoke/ Intimate social a long way, as will authentic and experiential holidays. events and destination weddings This also opens the avenue of conscious travel – where travellers will be more aware of the impact of their SAFE TRAVELS travel on the environment. With the vaccine around the corner, it is expected that in the first quarter of 2021, people will start getting SAFE TRAVELS inoculated with the vaccines first dose. I expect only NELISWA NKANI, HUB HEAD – MEISEA, More than implication, we see this as a necessity. domestic leisure travel to continue for the summer SOUTH AFRICAN TOURISM Sustainable and responsible travel is a need of the of 2021 and some short-haul leisure travel overseas. hour, and more and more people are attuned to this. Perhaps, only in winter of 2021, will travel start TREND-O-SCOPE As a responsible hospitality company, Aitken Spence reflecting like what it used to pre-COVID. The world is Experience-seeking millennials, HNIs and the family- Hotels has been pioneering in this segment since the healing itself while the human population is forced to oriented middle-class segments are anticipated to be early days, which gave us a competitive advantage. stay at home due to the COVID impact the driving force behind leisure travel recovery, while This will be a great phenomenon for the ecological MICE travel can be expected to recover early next year sustainability of the planet albeit with smaller group sizes. These travellers are now actively seeking safety assurance and good deals. IN A NUTSHELL We are looking at introducing newer, customised 10 TOP TRENDS DECIDING THE experiences, products and itineraries for the rising FIT COMEBACK OF TRAVEL IN 2021 AND traveller segment. Given that travellers are predicted BEYOND: to seek offbeat destinations, with good connectivity 1. Contactless Travel to become ‘the thing’ and a large number of activities within confined areas. 2. Social Distancing continues to be a We also expect self-drives to be popular with Indian mandate travellers given that South Africa has some of the most 3. Hygiene & Safety to be given the topmost priority beautiful self-drive routes in the world. The fact that 4. Staycations and Homestays will become Indian licenses are valid in SA is a huge bonus! the popular choices 5. Domestic Travels will be brought back to SAFE TRAVELS life The pandemic has taught us a great deal; people are 6. Web Check-in to become the compulsory now more conscious and responsible towards the trend environment. Travel is changing for the better, and 7. Virtual Tours or Self-drive trips to be given VASUDHA SONDHI, DIRECTOR - MARKET this gives us hope for the future. We anticipate that more importance STRATEGY & RESEARCH, OM TOURISM the immersive travel trend will continue in a post- 8. Experiential Holidays and Intimate weddings to become the new norm COVID world, with a greater focus on sustainability. 9. Personalisation will remain the key TREND-O-SCOPE This means that travellers will be more conscious element The current trends in most countries are domestic of where they spend their money, what kind of 10. “Revenge” and Wellness tourism will travel, vacations or staycations. In India, the demand for accommodation they choose, where they dine, and sprout as mainstreams independent villas with kitchen is quite high especially how they travel locally

12 travelscapesonline.com DECEMBER 2020

UPDATE TRADE TravelScapes

ITB India goes all-virtual for its 2021 event

ue to the ongoing travel ITB Community in Asia (ITB Drestrictions and the Community), which is a one of a circumstances around the kind, unrivaled 24/7 experience current pandemic situation, ITB for trade professionals to India organiser has decided to forge connections, strike hold the inaugural ITB India conversations with industry 2021 as an entirely virtual peers and do business all-year- event, set to take place from round. April 7 - 9, 2021. The new event "We had high hopes that format provides exhibitors and we could combine a live and a attendees with both maximum virtual event for the very first safety and planning certainty. ITB India next April. The travel The virtual show welcomes over restrictions in place, and the 400 Indian and Southeast Asian economic uncertainty resulting buyers from MICE, Corporate from the worldwide pandemic First CEO FAM for Indian travel trade and Leisure sectors. ITB India have become too unpredictable hosted by Dubai Tourism 2021 Virtual will be hosted on to proceed with the show."

n a bid to strengthen awareness of the of the city to welcome its visitors and Icity’s efforts in combating the global presented their collective views on Dubai’s Travel & tourism witnessed 13.7 pc pandemic, Dubai Tourism hosted the first hospitality, health and safety measures, as CEO FAM trip post the lockdown following well as current SOP’s to be followed while growth in deal activity during Oct the global pandemic. Top CEO’s from travelling to the Emirate. total of 116 deals were leading travel companies in India visited the With a panoramic city viewpoint gracing Aannounced in the global Emirate for a familiarisation experience of Dubai’s Skyline with the spectacular Burj travel and tourism sector during the city, to further learn about the safety and Khalifa standing tall in front delegates October 2020, which is an hygiene measures taken up as a precaution stayed at the architectural marvel, the increase of 13.7 per cent over to combat the ongoing pandemic and ensure newly inaugurated hotel of the Emaar 102 deals announced during the the wellbeing of residents and visitors alike. Hospitality Group, the Address Skyview. previous month, according to The delegation comprised of the top The delegates visited the Al GlobalData. management of Veena World, Kesari Tours Fahidi Historical District of a deeper Aurojyoti Bose, Lead Analyst, Pvt Ltd, Travel Boutique Online (TBO understanding of the cultural inheritance GlobalData, comments, “Despite Group), Yatra.com, FCM Travel Solutions that Dubai imbibes. Deeply embed in the being the hardest hit industry mergers and acquisition (M&A), India and Thomas Cook. roots of the city, culture is in the heart of due to the COVID-19 pandemic, private equity, and debt offering The major pillar of Dubai’s tourism the city’s core propositions. the travel and tourism sector deals increased during October proposition, Emirates Airlines, hosted The long-awaited event of the decade for managed to reverse the decline compared to the previous the CEO delegates with their world-class the Arabian market, the EXPO 2020 Dubai that was witnessed during the month, while the number of hospitality. Since it’s reopening on July is now less than a year away. The Indian previous month, which was equity offerings decreased. 7 for international arrivals, Dubai has delegates for a thoroughgoing experience driven by improved deal activity “The deal activity increased in taken stringent measures to ensure the visited this world phenomenon. Starting in North America and Europe.” key markets including the US, mandate of health and safety measures. October 1, 2021 to March 31, 2022, the The announcement of the UK, France, and China," he Dubai’s Stakeholders from the key tourism site is almost ready to be graced by visitors venture financing, partnership, adds. pillars of Dubai discussed the readiness from around the world!

Insight Vacations readies for travel comeback as holiday planning resumes

nsight Vacations, one of the global leaders in guests to Flamenco with a visit to Cristina Heeren Ipremium guided holidays is seeking to rebuild travel Foundation in Southern Spain. As a school that promotes dreams with Black Friday deals for its European the teaching and conservation of flamenco, Cristina Country Roads and Easy Pace itineraries. Following Heeren Foundation provides access to cultural education announcements of successes of Pfizer/BioNTech and through their training, continue to preserve the vaccine trials, there has been a surge in enquiries for traditions of the flamenco dance that is such an essential 2021 trips. part of Spain’s cultural heritage. The nine-day trip starts Well aware that when travel returns, it needs to come and concludes in Malaga. Interest in this Andalucia back better than it was before, Insight Vacations’ has itinerary has been bolstered by the announcement refreshed many of its itineraries and readied itself for a from Andalucia’s regional government that from comeback to a new world of travel with new Make Travel an active role in making travel more sustainable while January 1, 2021, free holiday insurance will be offered to Matter (MTM) Experiences on 30 per cent of its journeys. they enjoy immersive experiences. international tourists in Andalucia. The insurance covers The experiences are crafted to advance 11 of the United A new trip for 2021, Country Roads of Andalucia any circumstances related to COVID-19 including costs for Nation’s Sustainable Global Goals so that guests can take features a Make Travel Matter Experience that introduces quarantine plus repatriation, if needed.

14 travelscapesonline.com DECEMBER 2020 TravelScapes TRADE UPDATE IBTM Asia Pacific to be organised in Singapore in June 2021

BTM, part of Reed Travel Exhibitions, and a of measures which take into account an event Iglobal meetings and events industry trade attendee's end-to-end journey, with the aim show organiser, has announced new dates of creating a safe environment for business for its rescheduled IBTM Asia Pacific, which events. will now take place from June 8-9, 2021 in IBTM Asia Pacific Event Manager, Michael Singapore. Jones, said, “We know from conversations with The dates have been moved to allow time our customers and the wider industry that for travel restrictions to be eased so that as meeting in person is regarded as being more many as possible of the event’s international important than ever as the industry recovers. audience can attend in person. The decision Therefore, we took the decision to move the was also taken following discussions with dates of the event to ensure that as many as Yas Theme Parks wins big at the international event planners and customers. possible of our friends from around the globe To be held at the Marina Bay Sands Expo can join in person in Singapore. MENALAC Virtual Awards and Convention Centre, IBTM Asia Pacific “The team is planning an exciting itinerary will be designed to meet the requirements that will ensure customers can benefit from as Theme Parks took Out', 'Best Theme Park', of Singapore’s Safe Business Events (SBE) an itinerary that combines high quality Yhome prestigious awards and 'Best New Leisure/ Framework. Developed based on international one-to-one business meetings with inspiring at this year’s Middle East Entertainment Concept for best practices in consultation with the educational content to provide the insights and North Africa Leisure its Teen Titans Training industry, the SBE Framework is a stringent set and knowledge delegates need.” & Attractions Council Academy'. Yas Waterworld (MENALAC) virtual awards was named 'Best Water Park' ceremony. Each theme park, in whereas Ferrari World Abu addition to Farah Experiences, Dhabi’s Speedy Recovery the management and initiative was recognised as Arabian Travel Market 2021 to run a operations company of Yas the Best CSR Program. Farah Theme Parks and attractions, Experiences received the live event in May walked away with an award 'Best Sales and Marketing or more during the exciting Campaign' award for its eed Travel Exhibitions, organiser of ceremony. Summer Says Yas campaign, RArabian Travel Market (ATM), has Warner Bros. World Abu in addition to 'Best Employee announced that the 2021 edition of its Dhabi was awarded under Engagement Initiative' for its annual showcase, will take place live at the three categories: 'Best Day WOW Awards. Dubai World Trade Centre (DWTC) on May 16 to 19, 2021. Now in its 27th year and working in collaboration with DWTC and Dubai’s Princess Cruises extends pause of Department of Tourism and Commerce global ship operation into 2021 Marketing (DTCM), the theme of the show next year will be ‘A new dawn for travel and rincess Cruises has through June 25, 2021. tourism’ and the spotlight will be thrown Pextended its pause in Princess Cruises had onto the current state of the industry and global operations to allow earlier extended its pause more importantly, what the future holds. It time for the estimated in operations for cruises will also look at the emerging trends and how Danielle Curtis preparation needed for departing from Australia and innovation can drive the industry forward. completing required activities New Zealand through May 31, Supporting ATM’s theme, a recent Colliers Danielle Curtis, Exhibition Director prior to sailing, said the cruise 2021. report - MENA Hotel Forecasts, estimates ME, Arabian Travel Market, said: “Last operator. “We are focused on that 2021 will be a year of recovery, based week, Pfizer released the first reading of its The move is in response preparing our ships to meet on the assumption that hotel performance Phase-3 trial data for its COVID-19 vaccine, to the US Centers for Disease the CDC health and safety across the region is already improving. Major announcing that it was more than 90 pc Control and Prevention (CDC) requirements for our eventual destinations such as Dubai and Cairo are effective in preventing the coronavirus, based “Framework for Conditional return to service,” said Jan leading the way with estimated full year 2021 on interim data analysis. Sailing Order” pertaining Swartz, President of Princess occupancy levels of 68 per cent and 65 per “If approved by the US Food & Drug to resumption of US cruise Cruises. “We also appreciate cent respectively. Administration (FDA), Pfizer estimates operations and taking into the continued support we Prior to the pandemic, the direct it can roll out 50 million doses this year consideration the temporary have receive from our guests, contribution of travel and tourism to the and up to 1.3 billion in 2021, enough to seven-day cap on itineraries partners and travel advisors, Middle East’s GDP was predicted by the vaccinate almost 675 million people. So, we that call at a US port, it said. reinforcing for all of us why we World Travel and Tourism Council (WTTC), are confident that by May next year, we will Additionally, due to the do what we do.” to reach US $133.6 billion by 2028. So, given be on the threshold of a new dawn for our uncertainty about when Guests currently booked subdued oil prices and a general economic industry.” international travel restrictions on these cancelled voyages slowdown due to COVID-19 restrictions, it ATM 2021 will also play an integral role in might be lifted, Princess will have the option to receive is clear that the regional economy will be Arabian Travel Week and for the first time, a Cruises is extending its pause a refundable Future Cruise relying on travel and tourism to recover new hybrid format will mean a virtual ATM in operations for cruises Credit (FCC) equivalent to 100 quickly, once a vaccine has been fully running a week later to complement and departing in and out of Japan per cent of the cruise fare. developed and rolled out. reach a wider audience than ever before.

DECEMBER 2020 travelscapesonline.com 15 The myriad of alleys in the GRANDIOSE GUJARAT Often mistaken as an en-route destination between two major ones, Gujarat is a wonder in disguise for its tourists. From the blue coast to white desert, Gujarat is highly diversified in nature with some of the famous heritage, adventure and eco-tourism destinations behaving as an ideal all-rounder. Throughout the centuries, Gujarat has made its mark through its natural, man-made and cultural marvels. TravelScapes handpicks some of the rarely-explored spots in the states that might get the highest place in tomorrow’s travellers’ future bucket list

16 travelscapesonline.com DECEMBER 2020 ECOLOGY TOURS Gujarat tourism lays great emphasis on environmental conservation to enhance the tourists understanding and appreciation of nature. There is a range of multiple spots in Gujarat that allows one to witness the gifts of nature with minimum interference. Lakes, waterfalls, gardens, multiple alternatives entice the tourists visiting the state. Owing to its hotspots, the eco-tourism in this spot is gradually becoming a thriving sector of travelling. Camping is the most favourite activity of tourists while a tour to the eco- campsite of Gujarat is all about discovering peace quotient, living happily and de-stressing. Cycling will take one through the symphony of the grand Gujarati culture while challenging the tourist's heart and uplifting their mood. Also, one may visit its famous wildlife sanctuaries to indulge in a bumpy jungle safari. Sasan Gir, Jambughoda, Jessore, Polo Forest, Saputara and Dasada are the recognised eco- tourism sites that will take one through an unforgettable and refreshing journey

NATIONAL SALT SATYAGRAHA MEMORIAL As rightly stated by the ‘Father of Nation’ Mahatma Gandhi, “Next to air and water, salt is perhaps the greatest necessity of life”, the 'National Salt Satyagraha Memorial' situated in Dandi, stands true to its significance. The memorial is spread over 15 acres (61,000 sq. m) of land and is located in the coastal town of Dandi, where the Salt March ended in 1930 and the British salt monopoly was broken by producing salt by boiling seawater. It is conceived as an experiential journey recreating the spirit and the energy of the 1930 Dandi March led by Gandhi and 80 of his fellow Satyagrahis, taking the visitors to the monument step-by-step to visualise and understand the history of the historic Salt March and the methodology of Satyagraha, which finally led to India’s Independence from the British’s colonial rule. Prime Minister Narendra Modi inaugurated the memorial at Dandi on the 71st death anniversary of Mahatma Gandhi

MANDVI BEACH Located near the Arabian Sea, the idyllic Mandvi Beach offers absolute bliss and tranquillity. Mandvi is famous for its beach and a centuries-old shipbuilding yard. Although it is a lesser-known beach, it provides various avenues for amusement to its visitors. At the Mandvi Beach, travellers can indulge in thrilling water sports including surfing, skiing, speed boating, water scooting, parasailing as well as camping adventures or to simply relaxing ease with family or friends. Watching the sunset from this beach while walking barefoot on the golden sand, is a simple pleasure that one should not be missed. The accommodation options are available at Mandvi Beach range from high- class beach resorts to budgeted cottages. From gazing at the windmills and birds to taking camel rides by the beach shore, Mandvi Beach offers several such unique experiences. Tourists can also visit the nearby Vijay Vilas palace which is a representation of the opulent architectural style and design DECEMBER 2020 travelscapesonline.com 17 CHHARI DHAND WETLANDMoT RESERVE UPDATESituated near the Fulay Village in Nakhtranan TravelScapes Taluka of Kutch, Chhari Dhand Reserve, which is also termed as the Nal Sarovar of Kutch, is one of the most versatile spots of wonders in the state of Gujarat. In the colloquial language, Chhari means ‘salty’ and Dhand means ‘shallow wetlands’. The Nal Sarovar has no hill in its background or proximity, however, the Chhari Dhand boasts of a gorgeous hill range right behind it and that makes it more beautiful than the Nal Sarovar. While the Chhari Dhand is quite a much-untouched place with better environmental experience compare to Nal Sarovar. The flats of Banni area in Kutch conceal many depressions where rainwater gets collected during a good monsoon and the shallow wetlands of Banni Grasslands in the heart of Kutch are a dream for birding enthusiasts. More than 370 species, including raptors, waders and larks are found in the region and the population goes up during the winters when migratory birds make this a veritable stop

DON HILL STATION The Don hill station is a scenic landscape located near Saputara and is perched on the border of Gujarat. Nestled in the Sahyadri range, at an altitude of about 1000 m, this Dangi enclave derives its name from the Snake God revered by the tribals and translates as ‘the abode of serpents’. During winters, at the spill of dawn, one may trek up to the Gandhi Shikhar as the river of light bathes the streams over the undulating mountains, into a magical dance of awakening. In summer, one may walk carefree on the expanse of the Governor’s hill and see the sun dip into the Saputara Lake. In monsoon, visitors can breathe in the rolling hills of Saputara, echoing green hues, lush with flowers, and watch the meditating rain drops sitting still on sloping leaves. As the tourists chug uphill, crisscrossing over the Ambika River, leaving all the congestion of towns and cities far below to enter the spirit world of tribal people. Despite being the only hill station of Gujarat, it is minimally commercialised; still unspoiled

RANI KI VAV The UNESCO World Heritage Site and one of the finest step wells of the country, the Rani ki Vav is an incredible example of the kind of water conservation that was practised in India during the ancient times. Interestingly, Rani ki Vav was commissioned by Rani (Queen) Udayamati in 1603 in the memory of her husband and King Bhimdev 1 of the Solanki Dynasty. This stepwell built in Maru-Gurjara architectural style is situated in Patan. The ‘vavs’ of Gujarat weren’t only used for collecting water and socialising, they also held spiritual significance. The steps begin at ground level, leading the visitors down through several pillared pavilions accompanied by the breeze to reach the deep well below. Rani ki Vav is designed as an inverted temple and is adorned with over 800 elaborate sculptures among seven galleries. Here, visitors can find carvings of stone deities. Dasavataras or ten incarnations of Lord Vishnu is the stepwell’s central theme that includes Lord Buddha 18 travelscapesonline.com DECEMBER 2020 TravelScapes REPORT

HOTEL SECTOR SHRINKS TO 47 PER CENT AS INDIA’S GDP Q1'S DATA EMERGES REPORTS PROMPT THAT IT WILL BE A LONG ROAD TO RECOVERY HEREAFTER

Based on recent reports after the country’s Q1 GDP reports surface, India’s hotel sector, one of the worst- hit segments of the economy ever since the lockdown, has contracted around 47 per cent in the April to June 2020 quarter. According to the freshest data released by the National Statistical Office (NSO) on August 31, the sector saw a growth of approximately 3.5 per cent in the same period, last year. The drastic fall in numbers was reflected in the country’s economy that shrank by an unprecedented 23.9 per cent in the June quarter, the first GDP contraction in more than 40 years as the Coronavirus and lockdown ravaged businesses and disrupted the broader economy. The hotel and restaurant industry bore the brunt of the outbreak and lockdown that restricted travel and forced people to stay home or domestic indoors. May of 2020 experienced an occupancy decline cities that includes Ahmedabad, Bengaluru, Chennai, The restrictions resulted in a severe drop in foreign of 77 per cent over the same time last year. As per Delhi, Goa, Gurugram, Hyderabad, Jaipur, Mumbai, and domestic travel, across both business and leisure estimates, the occupancy in branded hotels in 2020 Pune and Kolkata. travel segments. In 2019, the tourism industry is set to decline by about 20 per cent over 2019 and According to the data, both the occupancy level and contributed around nine per cent to India’s GDP and average daily rate (ADR) by more than eight per cent. RevPAR went down in all the 11 cities. The occupancy generated 87.5 million jobs, which is about 12.75 per Reduced operational capacity and increased operating level dropped the most in Delhi which saw 16.9 cent of total employment of 2018-19, according to the costs due to heightened safety and hygiene standards percentage points fall during January-March 2020 as World Travel and Tourism Council (WTTC). are some of the challenges hotels face when they compared with the year-ago period, followed by Jaipur WTTC had estimated the revenue losses of up to reopen. at 16.4 percentage points. There was a decline of 15.2 USD 2.7 trillion with 100 million jobs at risk, globally. The viral outbreak hit occupancy in hotels across percentage points each in the occupancy level in hotels In India, the next one year is going to be the most 11 major cities, resulting in a 29 per cent decline in across Mumbai, Bengaluru and Gurugram. difficult for the travel and tourism industry, with revenue per available room (RevPAR) during January- Another JLL report indicated that business travel estimated revenue and job losses at USD 17 billion and March this year, a report by JLL India said. While is expected to see a fall as companies will rationalise 40 million (both direct and indirect) respectively, it occupancy level fell in a range of 5 to 17 percentage spending on travel. Most hotel openings are likely to be stated. points, the RevPAR was down 13 to 29 per cent in 11 deferred by at least six months, it further stated.

DECEMBER 2020 travelscapesonline.com 19 UPDATE HOSPITALITY TravelScapes

Cygnett to add four new hotels in North India ygnett Group of Hotels has announced the further expansion of its portfolio Cby including four new properties in North India that include Cygnett Residences, Bhiwadi; Cygnett Park, Jaipur; Cygnett Inn, Dehradun and Cygnett Lite, Patni Top. The Group aims to open all these hotels in early 2021. While Cygnett Residences, Bhiwadi, under Phase One of construction, will feature 106 rooms with a 10, 000 Sq.ft. banquet space, Cygnett Park, Jaipur will have 60 keys and six banquets. Cygnett Inn, Dehradun offers 40-rooms along with 8,000 banquet space and Cygnett Lite, Patni Top has 17 rooms. “We are enthusiastic about this expansion and to explore these new exciting markets. We have chosen Bhiwadi, Jaipur, Dehradun and Patni Top as the four cities as they add a new facet to our burgeoning brand. Each of these destinations has a different feel and we want to all our guests to have memorable experiences of their stay with us,” said Sarbendra Sarkar, MD & Founder, Cygnett Hotels & Resorts.

Choice Hotels India launches Comfort Hotel Vista Lucknow

hoice Hotels adds another property named Comfort Hotel Vista CLucknow, to its fast-growing portfolio. The hotel is a premium boutique hotel located in one of the most modern townships of the country Sushant Hotel Sahara Star opens its doors Golf City. Slated to be one of the hotspots of New Lucknow, the hotel is in close vicinity of North India's biggest mall, the Lulu Mall, Phoenix Pallasio to its guests again Mall, Medanta Hospital, Ekana Cricket Stadium, HCL IT City, Super Speciality Cancer Hospital and GD Goenka Public School. otel Sahara Star opens its doors again on November 16, 2020, with a Commenting on the development, Vilas Pawar, CEO of Choice Hotels Hmotto ‘YOU ARE OUR ONLY CONCERN’, which ensures that enhanced India said, “This is yet another step towards our continued endeavour to cleanliness and safety measures are in place for its guests and associates. The provide international experience with world-class services at the best value new measures include mandatory temperature checks for everyone entering proposition. Warm Indian hospitality is the core of brand Comfort Hotel the hotel at each entry point, frequent disinfection of all equipment, observing Vista Lucknow. We are offering luxury spaces with world-beating services social distancing in all restaurants and public areas, and complimentary and superior amenities, it has always been the first choice of the elites, sanitiser and masks for guests and associates. on every occasion. At Comfort Hotel Vista Lucknow everything has been Manish Sodhi, CEO, Hotel Sahara Star said, “The current times have proven designed to bring gentle relaxation to refresh and rejuvenate travellers.” to be a turning point as well as a learning curve for everyone in the industry and also at Sahara Star. During these seven months, we’ve ensured that the safety parameters for our guests and team members are as per WHO norms and Ministry of Tourism. We are happy to announce that will be re-opening our RCI expands its presence in the doors with a state of the art App for contactless service. All the guest service touchpoints have become no-touch or low-touch and will ensure that whenever state of Karnataka our guest check-in, they will experience safety assurance without compromising the human feel.” CI, the global leader in holiday exchange and part of the Wyndham RWorldwide family of brands, expanded its presence in Karnataka through an affiliation with Danta Estate, Madikeri. The property is surrounded by nature and offers its guests contemporary accommodation with 14 spacious IHCL opens The Connaught, New Delhi and tastefully designed rooms with large balconies that open up to the scenic beauty of the place. he Indian Hotels Company (IHCL) announced the opening of The Rishi Verma, Head of India Subcontinent – RCI India said, “Home- TConnaught, New Delhi. Strategically situated in New Delhi’s prime area, away-from-home has been the new trend amongst travellers in these Lutyens, The Connaught will be a part of the SeleQtions brand – a named current times. We have also identified a significant rise in the homestays collection of hotels and resorts. and cottages where travellers prefer properties that provide an Puneet Chhatwal, Managing Director and Chief Executive Officer, IHCL said, unconventional lifestyle while still feeling at home. Keeping up with these “The Connaught is the newest jewel in the crown of the SeleQtions portfolio. trends, we have strategically partnered with Danta Estate, Madikeri to help With its thoughtfully designed interiors, The Connaught reflects the best of the our members create memories in a home away from their home.” cultural and social milieu of the city. With the launch of The Connaught, IHCL B. Raghavendra, CEO, Danta Estate and Resorts said, “At Danta Estate, further strengthens its presence in India’s capital.” Madikeri, we work towards offering travellers a vacation home that’s “The Connaught is a vibrant expression of New Delhi is perfectly synonymous to all their needs. We see the same commitment in RCI as complemented by our warm and attentive team, who will deliver personalised they reverberate similar brand values and thus are extremely thrilled and immersive experiences. Looking forward to welcoming guests to our to have associated with them. With this association, we look forward to one-of-a-kind hotel,” said Sonali Chauhan, General Manager, The Connaught, offering members the best holiday homes with unparalleled amenities." New Delhi.

20 travelscapesonline.com DECEMBER 2020 TravelScapes GUEST COLUMN GOING THAT EXTRA MILE TO MAKE WEDDINGS A SAFE, Quite a trending trend now, niche and intimate ceremonies with limited guests have become the not-so-big fat Indian INTIMATE AND weddings. Seeing that surge and a new demand for small and intimate weddings, the hotel chains have devised new ways to MEMORABLE make the grand affair more private yet extravagant. ylvainS Laroche, Director of Operations, ibis & ibis Styles, India shares his views through this column speaking about how the EXPERIENCE hotels across India are willing to adapt to the new normal in the post-COVID era and further elaborates how ibis, tiding over these pandemic blues, is keen to keep your special days personal and memorable

Indian weddings have always been with a QR code for digital menu access about grand celebrations and more than on one's smartphone, allowing guests just an event. The lavish and weeklong to place their orders seamlessly. Guests weddings have rituals and ceremonies receive an email communication prior that hold its own significance. The to their arrival to complete check-in wedding industry in India was pegged formalities online so that on the day of (according to Digital Classified in India arrival, the guest collects the keys and 2020 by KPMG India and Google) at at checkout, they can leave the keys in a an estimate of USD 50 billion and a drop-box provided and depart. rapid annual growth rate, which was Food is at the heart of every attributed to the fact that half of India’s celebration. This pandemic has changed 1.3-billion people were aged below 30 the way hotels look at buffets. At ibis, and an estimate of 10 million weddings self-help buffets have been replaced held annually. with one-bowl eats, pre-plated food However, the pandemic has led to options served by the team. Our the emergence of small and intimate interactive kitchen concept at 'Spice It' weddings with close family and – the restaurant, also offers confidence friends around. Fewer guests, smaller to guests. In a bid to ensure freshness gatherings and virtual ceremonies and minimal wastage, our chefs focus in a safe and hygienic environment FEWER GUESTS, SMALLER GATHERINGS on cooking in smaller quantities and are the new norms for couples and mono portions. families. Along with staycations and AND VIRTUAL CEREMONIES IN A SAFE AND Our endeavour is to make every workcations, close-knit weddings are HYGIENIC ENVIRONMENT ARE THE NEW moment unforgettable and beautiful. emerging as latest trends. Many hotels We don't hesitate to go that extra are embracing innovative ideas to NORMS FOR COUPLES AND FAMILIES. ALONG mile to make the biggest and brightest leverage this segment assure guests of a WITH STAYCATIONS AND WORKCATIONS, day of your life a safe and memorable memorable experience. experience. It has been our endeavour At ibis hotels too, it’s been very CLOSE-KNIT WEDDINGS ARE EMERGING AS to balance the ability to demonstrate encouraging to see an uptick in wedding LATEST TRENDS heartening levels of warmth and queries and bookings. Few of our hotels personalised care, the very core of what like ibis Jaipur Civil Lines and ibis hospitality is about. Delhi Aerocity offer exquisite poolside ibis is a smart economy brand venue, ideal for intimate weddings. experience. events will continue to lead the way for from the Accor stable, and has always Strict adherence to social distancing Additionally, there is pent up demand hotels. prioritised the safety of its guests and norms and hygiene protocols remain due to all the weddings and events that In the new normal, hotels have employees and have always had high our top priority. Since the size of the were put on hold during the lockdown adopted digital and contactless standards of hygiene and cleanliness celebrations has reduced, there is a period. Hotels that offer outdoor venues solutions because of health and safety all over the world. In addition, all 19 growing demand for customised and are also noticing a significant increase protocols. At all of ibis hotels, we ibis hotels across 13 cities have received personalised solutions in terms of F&B in queries and bookings. Many hotels have adopted contactless measures the ALLSAFE Label, which ensures the offerings, decor, accommodation etc. are now offering one-stop-solution to from booking the room, to check-in, highest standard of safety protocols to Our hotels are going that extra mile to guests. With restricted international check-outs and payment procedures. assure our guests and reinstate their make these weddings a personalised travel, I believe wedding and social All physical menus have been replaced trust in travel.

DECEMBER 2020 travelscapesonline.com 21 UPDATE HOSPITALITY TravelScapes

Fern to open eight new hotels in Sarovar grows pilgrim portfolio the current fiscal with Sarovar Portico, Ayodhaya

he Fern Hotels & Resorts is once arovar Hotels and Resorts hotel will offer 80 well-appointed Tagain on an expansion spree and Sannounced a new addition to contemporary and spacious rooms. will be opening eight new Fern Hotels the group’s pilgrim portfolio with the Guests can take delight in the over the next four months, the CEO signing of Sarovar Portico, Ayodhya, extensive menu at the all-day dining of the company, Suhail Kannampilly Uttar Pradesh. A city, which offers a restaurant. Sarovar Portico augurs said. Of these, three new hotels are religious as well as cultural insight well for both leisure and business opening in the state of Gujarat, at into the rich heritage of India. It and offers flexible meeting and Kevadia (Statue of Unity), Junagadh houses popular temples and shrines banqueting venues. and Jamnagar. A sea-fronted tented Suhail Kannampilly which are thronged by devotees resort is opening in the union territory from across the country. “It is our of Daman. And another resort The other state which will witness a pleasure to announce the signing of opens in the mountainous beauty very healthy growth in Maharashtra, Sarovar Portico in Ayodhaya, one of of Gangtok in Sikkim. Other new where the company will have a the largest pilgrimage destinations in openings are in Thane (Mumbai), presence of 18 hotels in 10 cities. India attracting millions of devotees Jabalpur (Madhya Pradesh) and "The opening of these new hotels yearly. The hotel will offer best of Kakinada (Andhra Pradesh). during these tough times reflects Ayodhaya for leisure, business and The expansion in Gujarat will propel our confidence in the hospitality special occasions,” said Anil Madhok, the company as the largest organised industry," Kannampilly said, “it is Executive Chairman, Sarovar Hotels hospitality player in the state, with also a testimonial to the fact that as a & Resorts. presence in 18 cities. The total number group we are on a very strong footing”. Located in the heart of the city, of hotels in the state will increase to Praising the teamwork,he added, “The Sarovar Portico is at a convenient 21 hotels across Saurashtra, Kutch, team has been working very hard and distance from famous religious south and north Gujarat, further are busy putting our foot print across monuments. Upon completion, the consolidating the company’s position. the geographies of the country”.

Deltin launches its ‘#BestAssured’ campaign

he ‘Deltin’ brand of premium experience to all our patrons. The Tgaming destinations and casinos travel and hospitality industry, owned by Delta Corp has restarted which accounts for over eight per operations PAN India. While the cent of India’s total employment hotels had already reopened, the equivalent to four crore jobs, is Deltin group recently received the one of the most affected by the government’s nod for opening up pandemic. I would like to laud their casinos in Goa and Sikkim. the frontline warriors for their Elated to reopen the casinos, Anil continuous efforts to fight the Malani, CEO, Deltin Group said, pandemic. We are also extremely “We, at Deltin, are thrilled to finally thankful to the state government for Park Hotels manages Ran Baas bring back the best-in-class gaming permitting us to restart our casinos.” Part of Qila Mubarak, Patiala

peejay Surrendra Park Hotels Hall. ALimited (ASPHL) has been Priya Paul, Chairperson of selected by the Department of Apeejay Surrendra Park Hotels Ltd. Tourism and Cultural Affairs, Punjab said, “I am delighted that we will to upgrade and operate Ran Baas bring Ran Baas back to life as a part of Qila Mubarak, Patiala as a jewel-like Heritage hotel under THE heritage hotel. Qila Mubarak was Park Collection. Punjab is special built by the first Maharaja of Patiala, for us as the roots of Apeejay Baba Ala Singh in 1763 and stands Surrendra Group are in Jalandhar. in a 10-acre complex in the heart We are thankful to the Government of the Patiala city. The sprawling of Punjab for entrusting us to complex houses the Qila Androon partner with them to make Ran (Inner Fort) or main palace, Ran Baas a showcase for Punjab, Baas the guesthouse and the Darbar nationally and internationally.”

22 travelscapesonline.com DECEMBER 2020 TravelScapes HOSPITALITY UPDATE

India’s hospitality drops 52.8 pc Fortune Hotels unveils the in RevPAR for first three quarters Fortune Park Dalhousie of 2020: JLL ortune Hotels, a member of ITC’s we envisage immense business ndia’s hospitality industry has According to the findings of HMI Fhotel group recently announced potential here. We thank the hotel Iwitnessed a decline of 52.8 per cent in Q3 2020, international operators the opening of its maiden property ownership for recognising the Revenue Per Available Room (RevPAR) dominated signings over domestic in the hill town of Dalhousie, Fortune Advantage and vesting during January to September 2020 operators with the ratio of 53:47 in Himachal Pradesh. Primarily their trust in us.” over the same period last year due to terms of inventory volume. Demand the first branded hotel in town, Set in the lap of the mighty the impact of COVID-19, according to in leisure destinations began seeing Fortune Park Dalhousie is the latest Himalayas, this stunning property JLL’s Hotel Momentum India (HMI) weekend occupancy spikes as the addition to the chain’s hill resorts overlooks the Pir-Panjal range Q3 2020, a quarterly hospitality sector lockdown restrictions were further after Mussoorie, Mashobra, Solan, adorned by a dense cover of monitor. Overall, in inventory volume, lifted in August. Other cities such as Mcleodganj and Ooty; it is Fortune slender pine trees, verdant greens the brand signings declined by 19 per Pune (86.2 per cent), Kolkata (82.6 Hotels’ fourth alliance in the state. and enchanting views of the cent in Q3 2020 over Q3 2019, however per cent) and Goa (78.8 per cent) Speaking on the occasion, Samir snow-clad valley in the winters. international operators signed a greater also witnessed sharp declines in MC, Managing Director, Fortune The well-appointed rooms and number of keys than domestic ones. RevPAR. Park Hotels Limited said, “We are suites dressed in bright vegan “All key 11 markets in India reported a “Investors are taking interest pleased to unfurl a Fortune in the leather with classic wooden decrease in RevPAR Performance in Q3 in exploring operational hotel picturesque hill town of Dalhousie. ceilings and contemporary décor 2020 over the same period last year. opportunities both in business and This property enhances our offer exquisite views of the valley Mumbai continues to be the RevPAR in leisure locations. With the phased portfolio mix and gives our guests and the majestic mountains, from leader in absolute terms, despite the unlocking of the economy in the third another new destination to travel most rooms. The aesthetic design decline of RevPAR by 71.7 per cent in Q3 quarter of 2020, we are witnessing and experience with us. Himachal of the hotel complements the 2020 compared to Q3 2019 whereas growth in demand particularly in Pradesh in tourism-rich state and quaint charm of the colonial town. Bengaluru saw the sharpest decline in leisure market with weekend occupancy RevPAR in Q3 2020, with 88.1 per cent spikes”, says Jaideep Dang, Managing decline compared to the same period in Director, Hotels & Hospitality Group the previous year,” the monitor stated. (India) JLL.

Leisure Hotels Group reopens “The Hideaway”, Greater Noida Hilton opens its resort in Goa he Hideaway, Greater Noida, the 27th hotel of the Leisure Hotels Group Tand first in NCR has reopened, strictly adhering and following the ilton has announced the opening of Ventures. industry-leading COVID guidelines and best practices. The Hideaway, Greater HHilton Goa Resort under the hotel Navjit Ahluwalia, Senior Vice Noida is located at Knowledge Park I, Greater Noida and in proximity to the company’s flagship brand, Hilton Hotels President and Country Head, Hilton Industrial and Commercial Hub of the area. The hotel boasts 72 well-styled & Resorts. This opening marks Hilton’s India said, “Hilton Goa Resort marks a Premium and Superior Rooms, three dining outlets, round-the-clock In- third property in Goa. Located atop significant milestone in our journey to Room dining as well as 49,000 sq. ft of indoor and outdoor venue spaces for the scenic, terraced slopes of Saipem expand our presence in India and also Banquets, Conferences & Events. Hills, overlooking the Nerul River, gives us an added opportunity to offer “Vibhas Prasad, Director, Leisure Hotels Group said, “We had announced the resort extends Hilton’s signature our world-class hospitality to guests the opening of our first property in NCR in March 2020 but had to close hospitality and tranquil retreat to and Hilton Honors members. Opening the same due to the pandemic. The hotel is located in proximity just two leisure and business travellers. The chic of our third Hilton property in Goa is minutes from Pari Chowk hence is very easily accessible to the residences full-service resort is 34 kilometres from a testament to our commitment to as well as industrial and commercial establishments in the of the area”. He the Goa International Airport and is expand our presence in destinations further continued, “Food has been the mainstay for all our hotels and this ideally located 10 minutes away from that are popular with travellers. The we bring forth even at ‘The Hideaway’. Our menu is prepared by well- the popular Candolim and Calangute resort is equipped with all world- experienced chefs who have had vast experience and you would want to beaches. The resort is operated by class amenities to offer exceptional keep coming for more.” Hilton and owned by Soham Leisure experiences to our guests.”

DECEMBER 2020 travelscapesonline.com 23 UPDATE OUTBOUND TravelScapes South Africa opens for all international leisure and business travellers

outh African Tourism (SA Tourism) will need to supply a negative PCR Sis delighted by government’s recent (polymerase chain reaction) COVID test announcement that South Africa is now not older than 72 hours from the date of open to all international leisure and departure from their country. business travellers from all over the globe. “We know that now more than ever, The opening of all international travel traveller behaviour is influenced by trust follows President Cyril Ramaphosa’s and confidence so our country has put in recent announcement that South Africa place globally-benchmarked health and would be moving to augmented alert safety protocols. We thank all partners here Level One, thus opening up international in South Africa and across the world for Taiwan takes steps towards borders for all countries November 11, their ongoing support and patience. As we 2020 onwards. gradually welcome tourists and business normalcy; looks forward to “We are excited by the full opening of travellers from all over the world, we look our international borders because this is forward to engaging with our partners business-based travel bubbles a strong testament of the fact that we are once again as we work together to package open for both business and leisure travel. South Africa for various tourists’ needs,” n a positive development for business-oriented travel, Taiwan This opening brings certainty for South adds Ntshona. Ilooks forward to the creation of successful travel bubbles within Africa, as a travel destination putting us South Africa recently won big at this Asia Pacific, on priority for diplomatic and business visits, hopefully back on the map and on the radar for year’s World Travel Market including Sun paving the way for mutual tourist interactions through 2021. The many travellers who want to come explore City voted as Africa’s leading casino resort, CECC (Central Epidemic Command Centre) is working in this our beautiful country,” said SA Tourism Plettenberg Bay as Africa’s leading beach direction, and if potential diplomatic and business travellers can Chief Executive Officer, Sisa Ntshona. destination and Durban voted as Africa’s provide sound reasoning for travelling to Taiwan and a detailed All travellers coming into the country leading city destination. itinerary, will be exempt from the 14 day incoming quarantine as well. Opening of such travel bubbles will require a certain degree of reciprocity from the partner nation, as well as sound judgement of the containment of pandemic in the partner country, but is definitely at early stages of consideration. Asia-Pacific countries such as Japan, South Korea, Thailand, Singapore, Malaysia, Vietnam, Australia, and New Zealand would be in the first phase and thereafter, a second round of medium term considerations in which we hope to say ‘namaste’ to India as well.

RAK announces 50 per cent cut on MICE licence renewal fees H Sheikh Saud bin Saqr Al Qasimi, Supreme Council Member Hand Ruler of Ras Al Khaimah, has issued a directive to reduce trade license renewal fees and fines for violations issued by any local entities or departments by 50 per cent for exhibition and events companies in Ras Al Khaimah for a period of 12 months. London tops on world's best cities list The initiative is aimed at supporting the MICE (Meetings, Incentives, Conferences and Exhibitions) industry in the UAE – a ondon tops the world's 100 top- for the world's principal cities with vital economic sector and one that is facing a challenging time due Lperforming cities in the annual metropolitan populations of one million to the current global Coronavirus pandemic. World's Best Cities Report of Resonance or more. The initiative reflects Sheikh Saud’s commitment to Consultancy, while Dubai is placed sixth on They are lauded as the world's most continuously monitoring the progress of various vital economic the list. thorough city ranking, based on original sectors and assisting them where necessary in order to mitigate the The ranking is based on each city's methodology that analyses key statistics economic effects of the pandemic and ensure that the emirate's performance in the 25 factors analysed as well as user-generated reviews and economy continues to progress and maintain its competitiveness and is considered the most comprehensive online activity in channels such as Google, across all areas. city ranking, said a statement. Facebook and Instagram, mentioned the Sheikh Saud's directives for the MICE sector are the latest in The top ten cities on the list include statement. a series of procedures aimed mainly at reducing the burden on (rank-wise) London, New York City, "The World's Best Cities rankings companies and guaranteeing business continuity. Paris, Moscow, Tokyo, Dubai, Singapore, are composed of experiential factors "These included exemptions on registration fees for many Barcelona, Los Angeles and Madrid. that people consider most important in companies, as well as on license renewal fees. The incentives A leading advisor in tourism, real choosing a city to live and visit, as well as covered all business sectors in RAK including economic activities, estate and economic development, empirical factors that business decision- tourism, government services, the environmental sector, small and Resonance's Best Cities rankings quantify makers consider important for business or medium enterprises (SMEs), retail and investments," he stated. and benchmark the relative quality of investment," says Resonance President & place, reputation and competitive identity CEO Chris Fair.

24 travelscapesonline.com DECEMBER 2020 TravelScapes OUTBOUND UPDATE

‘Christmas sparkle’ inspires virtual trips to Germany

n its latest digital campaign, the IGerman National Tourist Board is presenting evocative Christmas themes from Destination Germany to international visitors during lockdown New Delhi, Typical German traditions and winter activities in the great outdoors are showcased in ‘Christmas Sparkle’, the German National Tourist Qasr Al Watan bags the ‘Best Board’s latest campaign, which invites visitors to take virtual trips to Germany Unique Visitor Attraction’ in the run-up to Christmas. Using the hashtag #GermanyXmas, the GNTB Romit Theophilus asr Al Watan, Abu Dhabi has journey of the UAE. is offering travellers inspiration in the over 9.6 million overnight stays and Qbeen awarded the prestigious MENALAC celebrates shape of stories and images relating to spent almost EUR 1.4 billion, providing a ‘Best Unique Visitor Attraction’ the regional Leisure and customs, traditions and festive food and considerable boost to the hotel industry award at this year’s Middle Entertainment industry drink. and retailers in many towns and cities. We East and North Africa Leisure & by rewarding excellence, Petra Hedorfer, Chief Executive Officer are communicating not only empathy in Attraction Council (MENALAC) outstanding performance and of the GNTB said, “We are deliberately view of this unprecedented situation but virtual awards ceremony. achievements in various facets of focusing on dialogue and interaction in also inspiration." The recognition is testament to the industry. our communication strategy, even during Romit Theophilus, Director, Sales & Qasr Al Watan’s standing as an To celebrate the heritage of the the coronavirus crisis. In the past, the Marketing, German National Tourist Office internationally recognised cultural country, the ruler of Abu Dhabi festive season with its more than 3,000 India said, “The Advent season in Germany landmark, and the only Palace and President of the United Arab Christmas markets and numerous culinary is full of traditions and customs passed of its kind in the MENA region, Emirates decided to open the and cultural events has been a big draw down through generations. Germany is a that invites visitors to explore the palace to the public in 2019. for travellers. In the months of November country that is rich in traditions, and this is and December alone, international visitors illustrated particularly impressively in the (excluding business travellers) have made festive period.”

Thailand reopens for long-stay travellers from the Middle East

he Tourism Authority of Thailand The visa enables citizens and Thas announced the reopening of residents from the Middle East to visit the country's borders to travellers from Thailand for the purpose of tourism the Middle East with the introduction and must comply with the kingdom’s of the ‘TR’ tourist visa which enables COVID-19 control and preventive Mauritius wins four awards at tourists to visit Thailand up to 60 days. measures. This includes undergoing The updated TR tourist visa aims a 14-day quarantine upon arrival, the World Travel Awards’ 2020 to revive Thailand’s international holding the required medical and tourism following its successful launch travel insurance and a bank statement auritius bags four awards stated that “the lush forests, wild of domestic travel within Thailand, providing proof of income in the last Mat the 27th edition of the waterfalls, unique wildlife and as well as the recently launched STV six months equivalent to USD 16,336 World Travel Awards (WTA) palm-fringed beaches of Mauritius long-stay tourist visa, a statement (500,000 Baht). namely ‘Indian Ocean’s Leading helped it lift the title of ‘Indian said. A medical insurance policy with Adventure Tourism Destination’, Ocean’s Leading Adventure “After taking all the necessary coverage of at least USD 100,000 or ‘Indian Ocean’s Leading Culinary Tourism Destination’ and ‘Indian precautions to mitigate the pandemic, about 3.16 million Baht for possible Destination’, ‘Indian Ocean’s Ocean’s Leading Honeymoon we are finally ready to welcome back COVID-19 treatment is among the Leading Wedding Destination Destination”. The Mauritius visitors from the Middle East,” said official documents required from 2020’ and ‘Indian Ocean’s Tourism Promotion Authority Pichaya Saisaengchan, Director of foreign visitors planning to visit Leading Honeymoon Destination’. (MTPA) was named ‘Indian the Tourism Authority of Thailand Thailand. After completing the 14-day WTA is regarded as the most Ocean’s Leading Tourist Board’ for for Dubai and the Middle East. “With quarantine and testing negative for prestigious awards of the global the third year running. the unwavering support from our COVID-19, TR visa holders are free to tourism and travel industry. Graham Cooke, Founder, World public and private sector partners in travel anywhere around Thailand. Results were announced online Travel Awards stated, “This shows Thailand, we believe we have elevated Travellers looking to visit the this week based on votes cast by that the appetite for travel and the Kingdom’s tourism standards, Thailand from the Middle East can travel industry professionals and tourism has never been stronger taking into consideration the health reach out to the Thai Embassy or the public. and bodes very well for the and safety of our visitors from the Consulate in home country with the In a statement, the WTA industry’s future." region.” required documents.

DECEMBER 2020 travelscapesonline.com 25 GLOBETROTTER TravelScapes

ISLE OF SURPRISES FIVE ABSOLUTELY MUST-DOS IN THE MALDIVES

estled away from the hassles of city life, lies the exotic Maldives with a Nthriving culture, enthralling watersports and places that will please every kind of traveller around. From exploring the Maldivian culture to diving deep into the marine life wonders, there are a plethora of activities to do in the Maldives. With several international countries restricting Indians’ entries, the Maldivian islands are stretching their arms out with a warm welcome and this time will be perfect for taking part in watersports, cultural tours, and hundreds of exciting things to do in the Maldives. TravelScapes selectively handpicks the rarely-explored alternatives that one can give a try, this season

By Team TS

VISIT GLOWING BEACH ON VAADHOO ISLAND The Glowing Beach, situated at the Mudhdhoo Island, is also known as the Vaadhoo Island in Raa Atoll. It is one of the most-visited tourist destinations in these islands and mostly known for its phenomenal fluorescent, glowing waves. This natural phenomenon occurs due to the presence of millions of marine microbes known as phytoplankton in the marine water. This phytoplankton is bioluminescent and as the sky gets darker after sunset, these microscopic planktons emit a bright vibrant blue light in the water which creates an ethereal effect. The best time to visit the Glowing Beach is between June and October when the sea remains comparatively warmer due to the summer season. The warm, tropical, coastal weather is the perfect condition for the planktons to thrive and glow brightly.

26 travelscapesonline.com DECEMBER 2020 TravelScapes GLOBETROTTER

EXPERIENCE SCUBA DIVING AT STROLL ON THE WHITE SAND INDULGE IN THE MAAFUSHI BEACH AT HULHUMALE BEACH GASTRONOMIC GALORE Scuba diving is one of the best things to do in the Sandbanks are scattered all over in the Maldives. If there is one thing that is not missing in the Maldives. Famed as a spectacular scuba diving They are truly unique places – literally a tiny island Maldives, that is good food. Speaking of eating, destination, it will ensure a serene trip into the entirely made of the whitest sand one can imagine, that is one such thing that doesn’t see if there incredible aquatic world. The clear blue waters surrounded by pristine, clear waters and coral is no wind or if the tide allows it. Cuisine in the will provide visibility and some beautiful stingrays, reefs. One of the most riveting experiences one will Maldives tends to be quite similar to that of Sri whale sharks and sea turtles. There are other have in the Maldives is a stroll on the white sand Lanka but one will also have an incredible variety exciting recreational activities including scuba beach. Guests may walk barefoot on the powdery, of international spread. Local cuisine tends to diving and snorkelling that take place on this warm and smooth white sand while feeling have a high focus on fish, which is also served for beach, during which you can interact closely with refreshed. With an enchanting surrounding that breakfast in the Maldives. Alongside, there are lots the rich and colourful marine life that thrives on will leave an indelible imprint on the heart. The of mild to rich curries too. From fresh tropical fruit this beach and in the water. The beach is also ideal boat rides are an amusing option to spend a few to delicious fish; from barbecued meat to Japanese for picnics, events, romantic walks and dinners, hours as the sun is a little too fierce to soak in for a or Italian cuisine; one of the greatest things to do in water sports and other activities that make trips long time. One must make sure to hang out there the Maldives is certainly eating. You will be served to the beach exceptional and memorable. Diving any time he or she is not in the water. a delicious meal in a fantastic setting and endless in Maafushi is possible all year round, but the best marine. time for dive from January to May.

SURRENDER TO PRIVACY, ISOLATION AND RELAXATION The Maldivians have their islands which are just as beautiful. One may visit one of the inhabited islands and pair with another island where villagers could gather firewood. The resorts in the Maldives are generally situated on individual islands, and unlike other resorts in the world, no children are begging for food, beggars angling for your tourist dollars and beach hawkers flogging geegaws as local culture. In fact, on the resort islands, there are no locals at all other than resort staff, which inevitably ensure utmost privacy and solitude. Although isolated, the Maldives has some of the top resorts with all the familiar luxury names. So, if a traveller wants a great inter-cultural experience, looks elsewhere, or simply chats to the fish, the Maldives is the place to be. When heading to the Maldives, lounging on the beach is likely to be everyone's primary pastime. But if one tends to get restless then there is a virtual smorgasbord of things to do, and places to see, to fill up the days as well as roll the slow evenigs. It can be easily claimed that the Maldives is considered the safest and relaxing tourist destination in the world.

DECEMBER 2020 travelscapesonline.com 27 UPDATE AVIATION TravelScapes Aloke Singh takes charge as the new CEO of Air India Express

loke Singh, the new Chief Executive Officer Aof Air India Express, has taken charge on November 9 at the airline’s Corporate Headquarters in Kochi. He brings three decades of diverse experience in air transport and travel, with leadership roles in Air India, Alliance Air and a Gulf- based national carrier. In his first communication to Air India Express employees, Singh stated that he was privileged to be a part of an iconic institution and a great Aloke Singh India and Saudi Arabia team; though it was a challenging time for the discuss for air bubble industry and the airline, he felt confident that the the contribution of former CEO K. Shyam Sundar, organisation had the resilience and capacity to in laying a strong foundation for the airline’s s per a recent Twitter post by the "India overcome the crisis. He also acknowledged future growth. Ain Saudi Arabia" commission, the Deputy Chief of Mission, N Ram Prasad held discussions with the General Authority of Civil Aviation (GACA) team led by Dr Bader Alsagri, Assistant President, calling for the lifting of the travel Over 90 pc of UAE flyers will change ban, Air Bubble and early resumption of flights between India and Saudi Arabia. In September travel habits post-COVID: Report 2020, Saudi Arabia's aviation authority said it was suspending travel to and from India, Brazil ine out of ten residents and citizens surveyed behaviour is underway, which is likely to reshape and Argentina. Results of the discussion are yet to Nfrom the United Arab Emirates (UAE) will air travel for the long-term," said Neale Faulkner, be announced, officially. change their flying habits and routines even after Inmarsat Aviation’s Regional Vice President for the COVID-19 pandemic is over, according to the MEASA. Inmarsat’s ‘Passenger Confidence Tracker’ results of an extensive new global airline survey is the largest global survey of air passengers since the commissioned by Inmarsat. Coronavirus crisis began. It reflects the views and “The findings from our ‘Passenger Confidence attitudes of 9,500 respondents from 12 countries Tracker’ suggest a significant shift in travel across the world, including more than 500 UAE- based passengers, about the future of flying. The research shows that UAE travellers are keen to return to the skies shortly, but would do so more confidently if certain measures were applied along with their travel and inflight journey. Neale Faulkner, Inmarsat Aviation’s Regional Vice President for the Middle East, Africa and South Asia (MEASA) said: “The findings from our ‘Passenger Confidence Tracker’ suggest a significant shift in travel behaviour is underway, which is likely to reshape air travel for the long-term. Vistara begins the Delhi- Dehradun operations istara has commenced operations on the VDelhi-Dehradun route from November Turkish Cargo has been chosen as the 9. The Tata-SIA Airlines had announced the addition of Dehradun to its network back in best air cargo brand of Europe February 2020. Flights were to begin on March 29 however, they didn’t take off due to the he successful brand of national flag carrier Turkish On the award, Turkish Airlines Chairman of the COVID-19 lockdown in the country. Passengers TAirlines, Turkish Cargo is chosen as the best cargo Board and the Executive Committee M. İlker Aycı from Dehradun can also make connections brand of Europe and received “Best Cargo Airline – stated, “Receiving the best cargo airline of Europe through Delhi to other cities – including Europe” award during the Air Cargo News Awards award, our cargo brand Turkish Cargo continues Ahmedabad, Bengaluru, Chennai, Hyderabad, 2020 which was organised for the 36th time this year. to make our country proud by maintaining a Indore, Kolkata, Mumbai, Pune, Ranchi, Raipur Organised on a digital platform for the first sustainable success with its air cargo operations and Varanasi – on Vistara’s network. time due to the global pandemic, 12 awards met conducted to all over the world. Despite the crises Dehradun, the capital of Uttarakhand, is a with their winners. Award winners were chosen that grip the world such as the current pandemic popular hill station in north India. Travellers by the votes cast by experts of the supply chain period, Turkish Cargo continues its success story can drive to several other destinations such as with criteria such as quality, innovation, efficiency, with more effective solutions by developing and Mussoorie and Landour from here. With leisure speed, reliability and vision in mind, open to all using new technologies and innovative approaches. travel crawling back to normalcy, Dehradun’s sector, which offers innovative products, services One of the significant examples of these approaches Jolly Grant Airport is beginning to see a moderate and operations that can help developing air cargo will be the SmartIST, one of the biggest and most amount of activity. sector further. modern air cargo facilities in the world.

28 travelscapesonline.com DECEMBER 2020 TravelScapes AVIATION UPDATE

Hardeep Singh Puri Etihad Airways expands NDC MoCA allows domestic airlines to distribution with Verteil Technologies operate at 70 pc pre-COVID capacity

tihad Airways, the national airline of Dieter Westermann, Vice President- he Ministry of Civil Aviation passenger flights till February 24 Ethe UAE, has partnered with Verteil Revenue Management, Etihad Airways said, Ton November 11 announced next year due to the prevailing Technologies, a New Distribution Capability “Etihad’s adoption of NDC earlier this year allowing domestic carriers to Coronavirus situation. (NDC) aggregation partner, as it continues was a major milestone and it has given us increase their operations from The Union Civil Aviation its NDC strategy launched earlier this year. the ability to connect with innovative new- the existing 60 per cent to Minister further added that The new partnership will enable Etihad to age travel technology companies like Verteil 70 per cent of the pre-COVID the Vande Bharat Mission has expand its global NDC distribution with a Technologies. “With a population of more approved capacity. A total of so far facilitated international particular focus on India, the home market than 1.3 billion, India is one of the most 2.06 lakh passengers have travel of more than 2.9 million of Verteil. The technology company will important strategic markets for Etihad, and used the domestic air services stranded and distressed people, provide Etihad with its International Air before the outbreak of COVID-19, Etihad since flight operations resumed out of which more than one Transport Association (IATA) certified was operating 150 return flights per week post-COVID-19 lockdown, Union million have been facilitated by NDC distribution platform, Verteil Direct between Abu Dhabi and 10 key Indian Civil Aviation Minister Hardeep Air India and Air India Express Connect. The platform will enhance gateways. As government restrictions are Singh Puri informed. Earlier, alone. Now in the Phase-7, the digital distribution for Etihad and slowly eased, our partnership with Verteil the ministry had said that the Vande Bharat Mission continues provide travel agents with more effective Technologies will offer a greater reach into Indian airlines can operate to reach out to citizens across merchandising, access to rich content, and this key market and neighbouring countries a maximum of 60 per cent the world, Puri wrote in another product personalisation. across Asia.” of their pre-COVID domestic tweet, recently.

Indigo resumes 650+ weekly flights to Uttar Pradesh

ndiGo is currently operating more than Pradesh is the largest state in the country I650 weekly flights including the RCS has a huge potential for a revival of air routes to and from the cities of Lucknow, travel. We have witnessed moderate air Varanasi, Prayagraj and Gorakhpur in the travel demand and are optimistic that state of Uttar Pradesh. The airline witnessed there will be more people travelling to highest air travel demand from Lucknow, meet their families after many months of which is directly connected to 13 domestic being homebound. Being the safest mode destinations including new direct flights to of travel, flying has become the leading Oman Air adds new services to India Indore and Raipur. Additionally, IndiGo also choice for people travelling across segments operated approximately 300 Vande Bharat including migrant labour, especially with man Air will add twice- Distancing is maintained and Air Bubble flights connecting Uttar limited rail and bus operations. This trend Oweekly services to the while guests board and exit the Pradesh with Dubai, Doha, Sharjah, Jeddah, is being further fuelled by affordable fares, Indian cities of Chennai and aircraft, which are carefully Kuwait, Dammam, Riyadh and Abu Dhabi. ease in government restrictions and lesser Hyderabad from November cleaned after each flight and at Sanjay Kumar, Chief Revenue and travel time onboard our lean, clean flying 19, 2020. Flights to and from the end of every day. Cabin crew Strategy Officer, IndiGo said, “Uttar machines”. both cities will be operated all wear a full set of personal on Thursdays and Saturdays. protective equipment, meal The national carrier of the service has been modified to sultanate of Oman will maintain increase safety and several its comprehensive safety other steps have been taken to programme throughout all ensure that guests and crew are elements of the travel journey safe at all times. Guests who to ensure that guests fly are planning to depart from confidently. Masks are required Oman should ensure that they when guests are onboard the are aware of all pre-departure aircraft and in Omani airports. requirements.

DECEMBER 2020 travelscapesonline.com 29 ON THE MOVE TravelScapes

MICHAEL MORIARTY SUBASH BASRUR SHOBHIT SAWHNEY PROMOTED AT: HONG KONG DISNEYLAND PROMOTED AT: COURTYARD BY MARRIOTT PROMOTED AT: PARK HYATT HYDERABAD RESORT (HKDL) PENANG TO: GENERAL MANAGER TO: MANAGING DIRECTOR TO: GENERAL MANAGER Shobhit Sawhney has been appointed as the new Michael Moriarty has been appointed as the Courtyard by Marriott Penang welcomes General General Manager of Park Hyatt Hyderabad - one Managing Director of Hong Kong Disneyland Resort Manager, Subash Basrur to the Pearl of the Orient. of the most luxurious five-star hotels in the City of (HKDL), effective December 27, 2020. He will join He brings with him a wealth of experience in the Nizams. A seasoned hotelier with a career spanning Hong Kong Disneyland from Hasbro where, most luxury hotel industry, having managed hotels over 20 enriching years across various brands in recently, he was Managing Director of Hasbro Far and resorts in Australia, China and Japan. Basrur India and overseas, he was earlier handling the East and Senior Vice President of Global Sourcing started his hospitality career in the kitchen as a role of General Manager at Hyatt Regency Pune. based in Hong Kong. He held several leadership chef in Mumbai at the Taj Mahal Palace Hotel and Sawhney graduated from IHM Mumbai and positions of increasing responsibility. has worked in several top culinary positions. flagged off his career with The Leela Palaces.

SUBHRAJIT BARDHAN AMANDA SYROWATKA NICHOLAS DUMBELL PROMOTED AT: DOUBLETREE BY HILTON PROMOTED AT: VICEROY BALI, INDONESIA PROMOTED AT: THE ST REGIS MUMBAI AHMEDABAD TO: GENERAL MANAGER TO: General Manager TO: GENERAL MANAGER Amanda Syrowatka takes the helm of the family- The St Regis Mumbai has appointed Nicholas Subhrajit Bardhan has been appointed as the run luxury property from her brother Anthony, Dumbell to lead The Best Address as General General Manager at DoubleTree by Hilton who held the position since pre-opening. She is Manager. A veteran hotelier, driven by passion and Ahmedabad. Bardhan comes with 25 years of no stranger to the resort, in addition to being co- creativity, Dumbell, who is better known as Nick, work experience in domestic and international owner, she held the position of Director of Sales is a multi-cultural global citizen with 25 years markets, with notable expertise in food and & Marketing from 2014, where she reaffirmed of experience in the hospitality industry. Having beverage, revenue management and operations Viceroy Bali's notability in the luxury travel commenced his career in London with leading management. His work achievements indicate sector, including the title of ‘#1 Resort in the International hospitality chains, he soon became a him to be an innovative and result-oriented. World’. part of Marriott International's myriad brands.

NIKITA DAS RADHIKA DEWAN VIJESH YOGANATHAN PROMOTED AT: HYATT HOTELS PROMOTED AT: RENAISSANCE BENGALURU PROMOTED AT: WHTT (WOMEN IN TO: CLUSTER DIRECTOR OF MARKETING RACE COURSE HOTEL HOSPITALITY AND TRAVEL-TECH), TO: DIRECTOR OF SALES & MARKETING SINGAPORE Hyatt Hotels appointed Nikita Das as the Cluster TO: CHAPTER LEADER-SINGAPORE Director of Marketing. She will oversee Marketing Radhika Dewan has been appointed as the Director Communications for Grand Hyatt Mumbai of Sales & Marketing at Renaissance Bengaluru With vast experience in travel technology as well Hotel & Residences, Andaz Delhi, Hyatt Regency Race Course Hotel. Hailing from a background as the hospitality side of things, Vijesh Yoganathan Kolkata, Hyatt Regency Chennai, Hyatt Regency in hospitality with over 13 years of experience has helped hotels maximise their online booking Lucknow, Hyatt Regency Ahmedabad, Hyatt spanning across India, her core responsibilities at revenues using advanced Digital Marketing & Raipur and Hyatt Place Hampi. She has been the hotel will include planning and implementing Distribution strategies across Asia-Pacific. As Head associated with Marketing Communications & of the hotel’s sales and marketing strategy and of APAC at Oaky, she now leads the expansion of Advertising industry for over a decade now. maximising hotel’s revenues. Oaky in the region, spearheading Sales.

30 travelscapesonline.com DECEMBER 2020 IT’S A BIG WORLD OUT THERE DOORS ARE OPEN , YOU CHOOSE

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