S U S T A I R N E A P B O I R L T I T Y Chairman’s message ...................................................................................................................................... 4 Sustainability and CSR at BMCE Bank of Africa, the keys to a better world ........................................................................................................................6 BMCE Bank of Africa’s Corporate Social Responsibility Charter ...........................7 A commitment to Sustainable Development Goals, an outstanding opportunity to enhance overall performance ..................................................................... 12 Initiatives, partnerships and strong synergies, to emphasise the value of sustainability and CSR within the Group .................................................. 13 BMCE Bank of Africa’s governance model underpinned by solid governance bodies .............................................................................. 14 Materiality of sustainablity and CSR challenges .............................................................. 21 BMCE Bank Foundation, a key player in promoting access to education in Morocco...................................................................................................... 22 Dialogue with stakeholders, a practice embedded in BMCE Bank of Africa’s vision ..................................................................................................... 30 CSR for social impact, to better meet community expectations ...................36 Leveraging strong social cohesion within human capital to boost performance .....................................................................38 Workplace environment and HR processes enabling the Group to leverage collective effort ...................................................................................43 Leveraging ‘know-how’ capital to expand sustainable opportunities ..............46 Audit and control mechanisms contributing to overall performance ............... 47 ESG risk management system commensurate with global standards ............... 48 Mechanisms for preventing corruption and combating fraud ................................................................................................. 50 A proactive approach to complying with current standards, legislation and regulations ....................................................................................... 51 Leveraging ‘commitment’ capital to adapt to environmental challenges .............. 52 Close attention paid to reducing environmental impacts on BMCE Bank of Africa’s operations ................................................................................................................................ 53 BMCE Bank of Africa committed to developing positive impact, green and sustainable finance ..........................................................................................................................54 Leveraging ‘relationship’ capital to foster inclusive growth .............................. 60 Customer strategy capitalising on trust, a convergence of interests and excellence .............................................................................................................................................................. 61 Relationship with stakeholders based on commitment and dialogue .............. 68 CHAIRMAN’S MESSAGE BMCE Bank of Africa Group plays a pivotal role in the domestic, regional and international banking landscape. Adopting a multi-dimensional approach to business, it promotes Impact Finance as a driver of Corporate Social Responsibility. This has led to a number of pioneering initiatives in Morocco and Africa. BMCE Bank of Africa’s contribution to achieving Othman BENJELLOUN the Sustainable Development Goals set by the Chairman & Chief Executive Officer international community is ongoing. It is the first Bank in Morocco to endorse the UNEP FI Responsible Banking Principles and its Positive Impact Finance initiative. Almost two decades ago, in 2000, it became the first African signatory to the UNEP FI Statement of Commitment by Financial Institutions on Sustainable Development. PAGE 4/5 In 2018, our Bank became a member of the The adoption of the Group’s Social Responsibility Mainstreaming Climate Action Initiative’s Charter by every Group subsidiary provides Coordination Group alongside the European further testimony to its proactive and integrated Bank for Reconstruction and Development, the commitment to sustainable and responsible French Development Agency, the West African development. Development Bank and other renowned financial institutions. This initiative aims to systematically By focusing on financial product innovation and integrate climate change considerations across the maintaining momentum in its commitment to strategies of financial institutions. sustainability and social responsibility, thanks to the involvement of every staff member, BMCE S BMCE Bank Foundation also underlined its ongoing Bank of Africa Group is working resolutely U commitment to education and the environment towards transforming economies and markets in S T when a growing number of its schools were awarded Morocco and in Africa that are looking for positive A I R the Eco Label by the Mohammed VI Foundation environmental and social impacts, and towards N E for Environmental Protection. The Foundation transitioning to a low-carbon economy. A P B O also allocated additional resources to training and I R promoting access to digital technology. L T I T Y Sustainability and Corporate Social Responsibility at BMCE Bank of Africa, the keys to a better world PAGE 6/7 BMCE BANK OF AFRICA’S SOCIAL RESPONSIBILITY CHARTER BMCE Bank of Africa’s Social Responsibility Charter InIn March 2018, the Board of Directors officiallyofficially approved the Social Responsibility Charter, which was then signed by the Chairman, MrMr Othman Benjelloun. This endorsement by the Group’sGroup’s highest decision-makingdecision-making body ensures that each subsidiary makes an effective contribution to the Charter’s six commitments. Business ethicseth andnd responsibler customer relations Sustainableable financef Communityunity involvementin Ǎ Anti-corruption, anti-fraud and andnd social anti-competitive practices andd stakeholderst entrepreneurship dialogued Ǎ Anti-money laundering and countering terrorism financing Ǎ Information security and personal data ǍEnvironmental and social risks Ǎ Education protection management ǍSupport microfinance and financial ǍResponsible customer relations ǍFinancing resource efficiency education ǍPreventing over-indebtedness (water, energy, waste) ǍFinancial inclusion Ǎ Responsible Purchasing ǍLow-carbon economy and cleaner production ǍRespect for human rights ǍSupporting the growth of SME ǍDialogue with stakeholders and VSE (very small enterprises) ǍSocial Entrepreneurship ǍFinancial inclusion ǍPositive impact investing Business ethics and responsible customer relatit ons Community Sustainablee iinterest financee anda and dialodialogue socialso with stakeholdeoldereerersrs entenentrepreneurship S BeingB U Environmenment a responsre ponsible employerer S T Corporate A governance I R and risk management N E A P B O I R L T I Envirovironment Beingng a responsibler T employerem Y ǍReducing the environmental footprint Corporarporate governance Ǎ Diversity and equal opportunity in day-to-day operations (energy, andan risk management for women and men water, waste, greenhouse gas Ǎ Career management and training emissions) Ǎ Supporting career change ǍPromoting sustainable construction ǍEnsuring that the information provided and internal mobility ǍFostering sustainable culture to the Board and Specialised Ǎ Occupational health, and behaviour Committees is reliable safety and wellbeing Ǎ Risk management and integration Ǎ Collective bargaining and social of ESG factors dialogue Ǎ Directors’ independence Ǎ Certified, comprehensive and true and fair financial information Ǎ Respect for shareholders' rights BMCE BANK OF AFRICA’S SOCIAL RESPONSIBILITY CHARTER BMCE Bank of Africa's Sustainability and CSR ethos, rigorously enforcing the most exacting of norms and standards RoR adadmmaps aree draawwn up and validated by each of The principle currently adopted for each entity and the depap rrtmeentn s iinvolved to ensure that this ethos is subsidiary of the Bank and of the Group is to extend firmlm y eme beb dddeded withih n each business line. the benefits derived from our undertakings to the largest number of parties in question, making the strongest positive impact. PAGE 8/9 Steering Sustainability and CSR effectively at BMCE Bank of Africa for more than 20 years • Becomes a member and leading partner of the local Morocco Network of the United Nation Global Compact • Signs the Principles for Positive Impact Finance of the 2017 United Nations Environmental Programme Finance Initiative (UNEP FI) • Supports the Principles for Mainstreaming Climate 2016 Action within Financial Institutions • Signs the United Nations Global Compact, underlining its commitment to the ten principles • Adopts a Responsible Purchasing Charter • Support the launch of the UNEP FI Positive Impact Manifesto • Endorses EBRD’s « Statement by Financial 2015 Institutions on Energy Efficiency Finance » coordinated with UNEP FI 2010 • Adopts the Equator Principles S • Establishes an Environmental and Social U Management System (ESMS) in partnership with S International Finance Corporation (World Bank 2008 T Group) A I R N E A P B O I R