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Integration for Excellence Integration for excellence 2017 Sustainable Development Report Contents 4 Message to our stakeholders 112 Environment 10 Our Company 114 Energy consumption and Water performance 12 Our Business Units 120 Emissions 24 Our Mission, Vision and Values 123 Waste and recycling 25 Our Sustainability Model 126 Ecosystem conservation 26 Our History 132 Naturalmente Vitro 32 Key financial data 134 Responsible Corporate management 34 About this report 136 Governance, committees and structure 42 2017 Highlights 142 Code of Conduct and Business Ethics 48 Commitment to SDG 144 Whistleblower System 51 Comprehensive competitiveness 148 GRI Index 55 Our manufacturing process 164 External Verification 62 Our products 166 10 years reporting 70 Recognitions 168 Contact and Information 74 Certifications and recognitions 76 Associations 78 Human Attitude 80 Workforce 88 Employee benefits 91 Training and Talent Development 94 Occupational Safety and Health 98 Health Programs 100 Community Development 102 Commitment to Education 108 Glass Museum Message to our stakeholders Sustainable Development Report Among Vitro’s goals for 2018 are to continue working Message to our to build the social license we receive from our stakeholders and the communities where we operate. stakeholders In reading through our Sustainable Development reports, you can learn about all the actions we have 102-10, 102-14, 102-15 taken as a company, incorporating sustainability as an integral part of our business strategy. Dear readers: With a history going back more than 100 years, the We are pleased to present our tenth Annual Sustainable company today has more than 14,000 employees Development Report, in which we review the progress across the Americas, Europe and Asia. Our people and achievements of the year 2017. These reflect our undertake actions, initiatives and programs intended Vitro Sustainability Model, which is composed of to create the economic, social and environmental three axes: Comprehensive Competitiveness, Human conditions necessary to maintain the company’s Attitude, and Environment, all within a framework of growth and development. Responsible Corporate Management. In 2017, within the Human Attitude axis, we worked To ensure sustained growth, one of our biggest both for our employees and for the neighboring challenges this past year was the consolidation communities where we operate. Some of our most of our businesses. The acquisition of the flat glass outstanding achievements were an average of division of PPG Industries and the original equipment 38.6 hours of training per employee, an 11.3 percent segment of Pittsburgh Glass Works (PGW) gave us an reduction in the accident rate, and more than 50,000 opportunity to capitalize on learning and experiences, community beneficiaries from the social development integrate processes and fortify plans that will preserve activities in which the Company invests. Vitro’s place as the largest glass manufacturer in North America, and to lead by being a key partner to our Committed to the Environment, we were able to clients in the area of sustainability. reduce the environmental footprint of our operations: Adrián Sada González 6 7 Sustainable Development Report in 2017 we lowered particle emissions by 67 percent, These are some of the improvements that enable us to We are well aware that Sustainability is managed to well below the permissible limit in Mexico, and keep advancing in innovation and technology and to through policies, commitment, goals and targets recycled more than 97,000 metric tons of glass remain leaders in glass manufacturing in the markets with a long-term vision, and its success is measured from more than 100 external sources. where we operate. We will work to continuously through systems, stakeholder opinions, program improve the products and services we offer. audits and indicators tracking. In our operations in the United States, we are a member of the Strategic Energy Consortium We are strategic leaders in national and international The accumulated achievements and results are (SEM) sponsored by the Energy Trust of Oregon, initiatives like Cradle to Cradle and the Carbon presented in keeping with the Global Reporting and our architectural glass products are the first Disclosure Project (CDP), the Mexican GHG Program, Initiative standards methodology. We invite you to in North America to have filed Environmental the United States Green Building Council (USGBC) learn more about our initiatives and actions in 2017, Product Declaration (EPD), among other key results for LEED certification, and others. We participate in which are the product of the efforts and dedication of in our operations that we will be commenting on various chambers and industry associations and have all of us who work at Vitro. in this report. earned recognition for our sustainable practices from various organizations and clients. The Naturalmente Vitro program celebrated 10 years of work, planting more than 77,000 native trees adopted since 2007 by more than 3,500 Vitro beneficiaries. This effort was carried out in con- junction with the Organización de la Vida Silvestre (OVIS) as part of its NOW program. We also invested in ecosystem conservation over more than 83,000 hectares, in favor of 1,302 endangered species. In the interests of Comprehensive Competitiveness, Adrián Sada González Adrián Sada Cueva our container plant brought in a new Full Servo Chairman of the Board of Directors machine that offers more flexibility and a wider Executive CEO variety of product. At our Wichita Falls plant, we laid the first stone for construction of Jumbo Magnetron Sputtering Vapor Deposition (MSVD) coater for tempered glass, the first of its kind in the Americas. Thanks to a new high-technology line, we increased capacity by 1.2 million additional windshields a year In 2017, within the Human Attitude The “Naturally Vitro” program at our García plant, and we opened a new spare axis, we worked both for our celebrated 10 years of work, parts market for the automotive industry. employees and for the neighboring planting more than 77,000 communities where we operate. native trees. Adrián Sada Cueva 8 9 VITRO Our Company 10 11 Sustainable Development Report At Vitro, we offer high-value-added prod- ucts for the automotive and architectural markets, as well as for cosmetics and phar- maceuticals, and we supply chemical Our Business products, raw materials and mold manu- facturing, machinery and equipment. We have a permanent focus on innovation and At Vitro, S.A.B. de C.V. (BMV VITROA), we Units technology to meet our client’s needs with GRI: 102-1, 102-3, 102-5, 102-11 the excellence they demand. are leaders in glass manufacture in the More than 100 years of experience in this At Vitro, we are meticulous about using Americas, since our founding in 1909 in industry stand behind the quality of our the most advanced technology to develop Monterrey, Mexico. products and services. At Vitro, S.A.B. de high value-added products, in our constant C.V. (BMV VITROA), we are leaders in glass pursuit of process and product moderniza- manufacture in the Americas, since our tion, while ensuring that the raw materials founding in 1909 in Monterrey, Mexico, we use in making our products have as lit- where our headquarters are located today. tle impact on the environment as possible. We have more than 20 subsidiaries in the Our focus on operational risk management We have more than Americas and Europe, thanks to recent is applied through analytical processes by acquisitions. We completed the expansion which we comply with the highest stan- of our flat glass business for the Automotive dards in our markets, so that we can guar- 20 subsidiaries industry in March 2017 with the acquisition antee that our processes, products and of the original equipment segment of services do not harm public health or the in the Americas and Pittsburgh Glass Works. environment. Europe. Building resilient infrastructure, promoting inclusive, sustainable industrialization, and encouraging innovation 12 13 Sustainable Development Report Main destinations of our products Mexico Dominican Republic Costa Rica South Africa Brazil Morocco Spain Belize Our Main Guatemala Venezuela El Salvador Chile Germany Bolivia Greece Panama United Arab Emirates Saudi Arabia Trinidad and Tobago Dutch Antilles Companies United States Uruguay South Korea Bulgaria Peru Puerto Rico France Egypt GRI: 102-4, 102-6, 102-7 Belgium Turkey Rumania Cuba VITRO, S.A.B. DE C.V. Switzerland Vietnam Barbados Qatar Hungary Portugal Israel Philippines Glass containers Colombia Thailand Lebanon (2) • Vitro Packaging, LLC Automotive Sector Canada • Servicios Integrales de Acabados • Vitro Automotive Glass, LLC (2) Argentina antes Vitro Flat Glass Holdings Australia • PGW Holdings, LLC (2) Poland Machinery and Molds United Kingdom • Pittsburg Glass Works, LLC (2) Chemicals and • Machinery Manufacturing Nicaragua • Pittsburgh Glass Works GmbH (3) Raw Materials Netherlands (3) • • PGW Technik GmbH Distribuidora Álcali China Flat Glass • Pittsburgh Glass Works Hong • Industria del Álcali Malaysia (4) • Vitro Vidrio y Cristal Kong Limited • Comercializadora Álcali Singapore (5) • Pittsburgh Glass Works, Sp.z o.o. • Vitro Chemicals (2) Jamaica • Pittsburgh Glass Works, S.à.r.l (6) India Architectural Sector • Shandong PGW Jinjing Ecuador • Vitro Flat Glass, LLC (2) Automotive Glass Co. (7) Italy • Vitro Flat Glass, Inc. (3) • Vitro Automotriz Japan (1) Company with operations in Colombia • Viméxico • Vitrocar (2) Company
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