Welcome to The Warehouse Supplier Newsletter Our newsletter and website provide information for our local and international suppliers relating to trading with What’s inside? The Warehouse Photography Style Guide…………………page 2 TWL Buy Pack Workshop…...... page 3-4 Christmas Supply…….…………………….pages 5 Electronic Trading…….………..………….pages 5 Heavy Bulky Packaging..……………….page 6-7 Retailworld Awards Success……………page 8 DIFOT Auto-Reorder……………………page 9-10 Gala Dinner……………………………….page 11-14 Want to know more?...... page 15
November 2016 Our new website launched! Exciting news – last week on 3rd November we launched our new website. Our customers will enjoy a better experience, it will help ensure we are more visible in Google and we’ve made our delivery and collection charges more competitive. Some of the key improvements include: • A responsive site which works better on mobile and tablet devices • Dynamic zoom with multiple images on product pages • Product video functionality on the product page • Simplified category structure and easier navigation • Filtered navigation by size, colour, brand, price • Improved product sorting options • Free click & collect over $30 and standard home delivery only • $5 Red Alert integrated into the main site and more visible
With 3.4 million visits to our site each month and over 80% of our customers researching online we’re looking to improve our range of product online and our product information. Please ensure you: • Submit high quality images for every product within style guide specifications (see page 2) • Submit multiple images for each product (up to 6 per product) • Provide detailed product web copy and specifications • Provide any videos which are relevant for your products
If you have any questions or would like more information about increasing your online presence please contact [email protected]
Page 1 The Warehouse Photography Style Guide for Supplier FY17 We have issued a new Photography Style Guide for suppliers. If you are supplying images for your product that are to be used in our mailers or online please ensure you familiarise yourself and follow the guide. The guide can be found on our supplier website under the What’s New Page.
Page 2 TWL Buy Pack Workshop Invitation – Apparel Suppliers
The Warehouse Ltd are constantly looking for opportunities to improve our Apparel offering to our New Zealand customers. To support the delivery of this goal TWL are in the middle of a programme to deliver a more efficient end-to-end Supply Chain to ensure that we get the right garments to the right stores at the right time to give our stores the best chance to maximise H2T sales.
Phase 1 of this programme was the introduction of Hanging at Source, which we thank you for your support with so far. As a reminder, all garments for AW17 (from Mailer 25 – January 2017) will be hung at source. We will indicate on our PO’s when we want you to hang our garments and which hangers we want you to use. Do not hang our garments if our PO does not instruct you to do so.
We have an Apparel Packing Standards Manual which clearly defines ‘Apparel Packing Standards’ for suppliers involved in the manufacturing and supply of apparel to The Warehouse Group Ltd which can be viewed on our supplier website or by clicking here.
Hanging at Source is the key enabler to the second phase of our Apparel Speed to Market programme which is the introduction of Buy Packs (sometimes known as ratio packs) and the distribution of Apparel destined for South island stores via our South Island DC rather than all nationally via our North Island DC.
Buy Packs are cartons with multiple garments of one option that contains the full range of appropriate sizes within it (known as a size curve).
Buy Packs: reduce handling, increase speed through the supply chain and gives the stores an easily identifiable, easy to merchandise initial allocation of new season products.
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Our intention is that for SS18 (from Mailer 51 – July 2017) all seasonal garments will be delivered to us in a buy pack with an agreed quantity of replenishment stock in solid packs on the same order. Also from this date all apparel will be distributed to our South Island stores from our South Island Distribution Centre in Christchurch so orders for these stores will be delivered directly into the South Island of New Zealand.
Many of you will be familiar with Buy Packs and their associated processes but to ensure absolute clarity we will be having supplier workshops in the week commencing 16th November, where we will provide in detail our packing and paperwork requirements in our Supplier Packaging Standards Manual that we will issue to all suppliers shortly.
If you have not received an invitation to a workshop please contact [email protected] in New Zealand or your SRO Merchandise Manager if you are an international supplier by Friday 11th November.
We thank you in advance for your support with this initiative and look forward to together delivering a better Apparel offering to our Customers.
Page 4 Christmas Supply
Just a reminder that we continue to deliver the best Christmas ever for our customers and in order to do this we need to know if our suppliers will be available to fill orders throughout the month of December 2016. There is still 9% of suppliers who have not replied to the reminder Suppliers Operational hours email sent out on 4th November 2016.
This information allows us to evaluate our stock levels for the christmas period to ensure our customers are not disappointed by unavailability. We also use this information to schedule the Auto Reorders you receive over this period.
If you haven’t already done so, please contact [email protected] to confirm the days you will be open for order processing.
Electronic Trading with The Warehouse
It is now compulsory for all local suppliers to trade electronically with The Warehouse.
We currently have 264 suppliers live on our E-Trading platform (either full EDI or our E-Trading Portal) and we are working to on-board another 150 or so.
There are still a small number of suppliers that we haven’t heard from with regard to E-Trading. If you haven’t signed up yet then please do so urgently.
To register your interest in E-Trading with The Warehouse please contact us on [email protected]
Page 5 Heavy Bulky Packaging Icon Use
In accordance to New Zealand’s Occupational Health and Safety Law, Employee Health & Safety Act, suppliers must understand and give consideration to cartons and packaging they use for shipping and displaying merchandise. We have a new document available that provides a guide for suppliers as to The Warehouse recommended and approved Heavy Icons and markings to be used. This is in addition to the Gross Carton Weight that needs to be stated on all Shipping Markings.
Packaging decisions are at the discretion of the Buyers in conjunction with this guide. If suppliers are already using their own Heavy Icons – this should be discussed and signed off by The Warehouse Category Team.
A reminder that it is The Warehouse Group Ltd policy that all packaging: - Be fit for intended purpose of transport, storage, protection and display - Comply with our marking, information, and pricing requirements - Conform to our environmental principles of reducing unnecessary packaging, facilitating the re-use of recycling of packaging materials and restrict or eliminate particular types of packaging materials which are not environmentally friendly. - Conform to all relevant New Zealand Standards & Regulations
Please note the minimum acceptable board grade carton is to be: - Board grade 4 (minimum) - C flute (flutes running vertical to ensure box stacking is fully maximised) - Single wall (minimum)
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Heavy Bulky Packaging Icon Use
Team and Customer Safety is our priority at The Warehouse Ltd therefore here is our policy around Heavy/Bulky Packaging (THIS IS IN ADDITION TO THE MANDATORY GROSS CARTON WEIGHT STATED ON THE SHIPPING MARKINGS) 12kg + or is of a bulky nature, recommended to carry the 2 Person Lift Icon. All single packaged product, inners or outers, or transit packaging cartons 20kg + or is of a bulky nature, must have BOTH The Warehouse Ltd approved 2 Person Lift Icon PLUS the Heavy Icons below. Suppliers’ own Icons can also be used but must be approved/signed off by The Warehouse Category Team. Icons use and placement should be signed off by The Warehouse Merchandise Team prior to production The complete Heavy/Bulky Packaging Guide can be found on our supplier website under Packaging & Labelling please ask your Buyer/Category Manager to approve the Icons prior to packaging production
Note – this example is for a 22KG product, if the product was 25KG then it should state 25KG etc
Page 7 Retailworld Awards Success!
The Warehouse wins Large Category 1001+employees
“Winning Retail Employer of the Year is such great recognition for our team! We have a 6000+ strong, passionate team here that love The Warehouse. We have our highest ever engagement score (as per IBM’s engagement survey), and this is just further confirmation that we are on track to continuing to be a great Retail Employer. We are committed to being a people-centered business. That means putting our team first and helping them to be the best they can be. We encourage our leaders to support their team, generate solutions to problems and take accountability for their own work, to ultimately deliver for the customer.” Mark Ashton – GM People Support at The Warehouse Warehouse Stationery- wins Medium Category 101- 1001+employees
“Warehouse Stationery have been on a great journey over the last few years building the business and engaging the team. WS is very values-driven and the team identify with those values, work hard to live and breathe them. The Retail Employer of the Year award is a further recognition of how important our team are to the business – even more so with customers being part of the voting process.” Jan Jones – GM People Support at Warehouse Stationery
Page 8 Auto Reorder – FID – DIFOT (Deliveries in Full, on Time)
Top 5 FID Large Supplier Results Congratulations to TCI New Zealand who take out the top slot with 99.5% DIFOT and in second spot IFP Group with 99.2% DIFOT - Well done both and thank you!
Each quarter we will update the leader boards. How will YOU make the Top 5?
To request DIFOT / OLTUA or Trend reports please contact Marian Filippini on [email protected] or [email protected]
Page 9 Auto Reorder – FID – DIFOT (Deliveries in Full, on Time)
Top 5 FID Medium to Small Supplier Results
Congratulations to Aegis Oil Company who take out the top slot on the leader-board with 100% DIFOT – Well done and thank you! Raven Products take out the 2nd spot with 99.1% availability – well done.
Each quarter we will update the leader boards. How will YOU make the Top 5?
To request DIFOT / OLTUA or Trend reports please contact Marian Filippini on [email protected] or [email protected]
Page 10 The Warehouse Group Gala Dinner – Supplier Awards
We would like to say a huge thank-you to all our suppliers and business partners to the Group who attended The Warehouse Group Gala Dinner at Vector Arena on Friday 19th August. It was a fantastic evening with our suppliers and business partners attending to celebrate and recognise success through our Supplier & Business Partner Awards, and to raise funds for our chosen community partners. The Warehouse Group “hosts” the dinner each year and all costs associated with the event management are at the expense of the Group. Monies are raised for the community partners through the sale of tickets, mystery envelope, silent and live auctions and “round the room” fundraising.
This year with your help, the dinner raised an incredible $765,000 for the ‘Empower’ programme, turning knowledge into action, combatting the growing issue of childhood obesity. Life Education Trust and Garden to Table Trust were recipients of the funds and who are jointly collaborating and managing the Empower programme.
We’d especially like to thank you, our suppliers, for making the Gala Dinner such a success, your generosity was amazing and is really going to make a difference. The awards, as always were very well received and noted below. We have picked a selection of photographs at random and displayed them below.
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Page 12 The Warehouse Group Supplier & Business Partner Award Winners
Category Winner Highly Commended Nominees
1 Community Hero Kevin & Kiri Swannell 2 TWL H2T SOY Heze Rose & Starcorp 4 U Sourcing – The Delta Elegance Thorne Composite Knitting Heze Lingerie Elegance Rose & Thorne Lingerie Starcorp
3 TWL GM SOY Huawei NZ Able Jewelry Energizer Able Jewelry D&S Cable Industries (HK) Limited Energizer NZ Limited Huawei NZ Oriental Pacific Total Interactive
4 TWG Innovator of MEA Mobile Absolute Webtrends Absolute Print Solutions the Year Print MacVad Limited Solutions MEA Mobile Webtrends
5 WSL SOY Brother NZ 2Degrees Australian Paper 6 Torpedo7 SOY Expert Shimano NZ Snow Infotech World
7 NLG Technology Exeed Synnex Huawei NZ SOY
8 NLG Appliance SOY Electrolux Breville Panasonic Home Products
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Page 13 The Warehouse Group Supplier & Business Partner Award Winners
Category Winner Highly Nominees Commended
9 TWG – Richard Francis Lovegrove – Icebreaker Representative Townend – Gavin Piper – Snell Packaging of the Year CourierPost Gina Marsich – FCM Travel Kushla Hale – Linen & Things Margaux Baker – Samsung Electronics Piers Gordon – Panasonic Richard Townend – CourierPost Ryan Jolly – Samsung Sean Wilson - Brother Tristan Hansen – Uncle Bills Indoor Furniture 10 TWG Financial Finance Visa Experian Experian Services Award Now Finance Now Vero Visa 11 TWG – Business Site B2BE Partner of the Property Chep Year Courier Post Datacom DDB Elite Business Systems FatBoy Productions JustONE Payment Express Limited Reachmedia Site Property Snell Packaging & Safety Limited The Creative Store Toll Webstar, Masterton 12 TWG – Supplier of Huawei NZ Brother NZ the Year Supreme Electrolux Home Products Award Exceed Finance Now Heze Elegance Huawei NZ Expert Infotech MEA Mobile Site Property
Page 14 Want to know more?
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