Monthly Performance Report

September 2015

Total Transactions: FY 2013-14 : 4,92,510 FY 2014-15 : 6,81,422 FY 2015-16 : 4,44,681 (Till the review month)

eDistrict

Kerala State IT Mission, Vellayambalam

Malappuram - e-District Monthly Performance Report for September 2015

Table of Contents

EXECUTIVE SUMMARY ...... 3 1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH ...... 4 1.1. e-District Ranking Matrix ...... 4 1.1.1. e-District Performance – Service Reach ...... 5 1.1.2. e-District Performance – Service Quality ...... 6 1.1.3. e-District Performance – Approval Quantity ...... 7 1.2. Akshaya Performance in the District – Application Quantity ...... 8 1.3. Health of e-District support infrastructure ...... 9 2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH ...... 10 2.1. Taluk Office Performance ...... 10 2.2. Taluk Level Performance of Village Offices ...... 10 2.2.1. Taluk ...... 11 2.2.2. Taluk ...... 12 2.2.3. Taluk ...... 13 2.2.4. Taluk ...... 14 2.2.5. Taluk ...... 15 2.2.6. Taluk ...... 16 2.2.7. Taluk...... 17 3. AWARDS & RECOGNITION ...... 18 3.1. Top performers in the State for the month ...... 18

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Malappuram - e-District Monthly Performance Report for September 2015

EXECUTIVE SUMMARY

 Overall, Malappuram ranks 5th in terms  5 VOs in the district had of e-District performance in September processed only less than 100 '15 applications during  Around 17 in 1000 population have September’15. received services under e-District in Malappuram during the month, which places the district at 5th position in terms of Service Reach but lower by 4.16 from September 2014  More than 87% of the applications were approved within the SLA, which places Malappuram at 6th position in terms of Service Quality  Malappuram is at 1st position in terms of Approval Quantity for the review month at 72,250 with approval rate of 85.69%  There is 1.1% rise in effective approval rate in September ’15 as compared to September '14  There is more than 31% increase in approvals in September ’15 quantity- wise as compared to September '14  Transactions-wise 84,313 applications have been submitted through e-District during the month which places the district at 1st position for Application Quantity  Malappuram is at 2nd position in terms of Least Return % during the month at 4.89%.

A detailed Performance Assessment is provided in the subsequent sections. Note: The statistics has been compiled based on the actual transactions data for the review month generated as on the 1st of the following month.

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Malappuram - e-District Monthly Performance Report for September 2015

1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH e-District performance parameters including Reach, Quantity and Quality of transactions recorded during the month in e-District across various project locations within the district has been presented in this section so as to aid stakeholders in the analysis of the overall district performance, in comparison to other districts.

1.1. e-District Ranking Matrix

The e-District ranking matrix provides the overall ranking of the districts for the month based on three performance parameters, viz. Reach, Quantity & Quality. Reach is the primary measure on which the districts are ranked, while quantity and quality of transactions are factors dependent on the same. Generally, any district which achieves high Reach in terms of service penetration through e-District consistently with more than 80% service level achievement is considered to be performing well, and 90% or more service level achievement September be considered as excellent performance.

Based on the ranking for each of these parameters, the districts are classified into three broad categories, the best performing districts, the average performing districts, and those that need improvement. The best performing districts marked in Green are expected to strive to maintain their position, whereas the average performing ones marked in Orange as well as the lagging districts marked in Red are expected to take appropriate measures to move up to the ‘top four’ league.

The ranking matrix for the month of September ‘15 is provided below: Rank District Reach Quantity Quality 1 KNR 1 3 4 2 PKD 2 2 11 3 WYD 3 13 2 4 KSD 4 10 13 5 MLP 5 1 6 6 ALP 6 6 8 7 IDK 7 12 10 8 EKM 8 4 1 9 KOZ 9 5 7 10 PTA 10 14 14 11 KLM 11 8 3 12 KTM 12 11 5 13 TSR 13 7 9 14 TVM 14 9 12

Best performing Average performing Needs improvement

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Malappuram - e-District Monthly Performance Report for September 2015

1.1.1. e-District Performance – Service Reach

Service Reach based on applications approved in the State

The district-wise breakup of the

no. of people served in terms of

applications approved; per Service uptake based on applications approved in Sep-

21.82 22.32

15

thousand of the district

19.30

19.76

17.57

16.49

population for the month is 15.40

14.91

13.60

13.23

examined here. 12.70

11.17 10.75

8.36 For e.g. If there are 1 lakh people in a district and if the no. of applications approved for the month is 2000, then the no. of people served per thousand shall be (2000/1lakh)*1000 = 20. Higher the no. of people served, better Figure 1: Service uptake based on population district-wise during the review month the performance.

Trend in Service Reach (Approval) in Malappuram

This shows the trend in Service FY14-15 Reach based on approvals for Service uptake based on approvals in MLP FY15-16 the district compared to the 19.43 17.57 19.06 18.15 last Financial Year 14-15. 15.83 14.74 13.41 10.83 15.72 10.94 The district holds the 5th position 7.74 13.03 12.98 11.00 11.35 12.23 in terms of service uptake 2.50 5.94 based on approvals in September 2015, and higher than the performance in September 2014.

Figure 2: Break-up of No. of population served (per thousand) - Malappuram

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Malappuram - e-District Monthly Performance Report for September 2015

1.1.2. e-District Performance – Service Quality

District-wise SLA Benchmark based on processing in the State

The State best for SLA compliance during

District-wise SLA Benchmark based on transactions for September 2015 is 91.32%

Sep-15

recorded in Eranakulam, the

State average being 86.31%.

91.32%

89.76%

89.64%

88.53%

88.33%

87.05%

86.80%

85.85%

85.33%

84.50%

83.79%

83.74%

82.75% 80.88%

Figure 3: District-wise SLA achievement – September 2015

District SLA performance for Malappuram

Malappuram holds the 6th position in terms of SLA compliance as 87.05% of certificates had been processed within the SLA in SLA Compliance, September 2015. 73,394 87.05%

Received , 84,313

District performance

Figure 4: No. of certificates approved within SLA– September 2015

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Malappuram - e-District Monthly Performance Report for September 2015

1.1.3. e-District Performance – Approval Quantity

District-wise application approvals so far in FY15-16 nd

Malappuram is at 2 place

District-wise approvals so far in FY15-16 till Sep-15

based on the total no. of

401,488 certificates approved so for

374,238

339,276 323,260

in FY 2015-16.

265,987

250,679

216,188

189,288

186,914

176,983

121,104

113,797

106,177 82,820

Figure 5: District-wise approvals so far during FY 2015 -2016

District-wise application approvals in the month

Malappuram holds the 1st position

based on total no. of approvals District-wise approvals for Sep-15

72,250

during September 2015.

61,345

56,366

48,909

42,007

34,984

33,436

33,385

27,665

25,142

22,115

17,054

16,134 15,819

Figure 6: District-wise approvals – September 2015

Approval trend in Malappuram in FY15-16 There is more than 1.1% rise in Approval % trend in MLP FY14-15 FY15-16 approval performance 89.86% 88.98% during September 2015 as 86.97% 85.55% 85.69% 83.79% 84.57% 83.98% compared to performance 87.44% 84.81% 85.13% 85.79% 82.02% 83.09% 84.28% during September 2014. 81.80% 79.27% 80.17%

Figure 7: Month-wise approvals - Malappuram

Month-on-Month approval performance for Malappuram It September be noted that there is more than 31% rise in approvals 31.11% 72,250 quantity wise based on the 55,108 applications received, compared to the last year during September 2014.

Sep-14 Sep-15 Approval comparison Figure 8: performance- Month-on-Month

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Malappuram - e-District Monthly Performance Report for September 2015

1.2. Akshaya Performance in the District – Application Quantity

District-wise application transactions so far in FY15-16 Malappuram is at 2nd place

District-wise transactions so far in FY15-16 till Sep-15

based on the total no. of

certificates submitted for the

479,023

444,681

386,539

365,065 FY 2015-16.

308,244

287,152

253,314

225,433

225,320

220,848

147,762

139,240

127,445 96,199

Figure 9: District-wise transactions so far during FY 2015 -2016

District-wise application transactions in the month

Malappuram holds the 1st position

based on total no. of transactions District-wise transactions for Sep-15

84,313

during September 2015.

75,229

65,602

56,226

49,403

41,726

41,241

39,453

34,212

31,609

26,735

21,212

19,902 18,712

Figure 10: District-wise transactions – September 2015

Transactions trend in Malappuram in FY15-16 Transaction trend in MLP FY14-15 There is more than 29% FY15-16 96,143 increase in transactions 90,085 84,313 82,106 83,863 during September 2015 67,421 52,059 75,922 56,078 57,502 compared to September 38,776 63,161 65,163 62,178 53,845 55,363 2014. 29,845 12,280

Figure 11: Month-wise total transactions - Malappuram

Districtwise rate of application returns for the month

nd Malappuram ranks 2 in terms of

District-wise % of returns for Sep-15

the least number of applications 8.65%

7.83%

7.25%

7.12% 6.90%

returned during September 2015. 6.77%

6.19%

6.06%

5.66%

5.50%

5.28%

5.13%

4.89% 4.34%

Figure12: Application returns district-wise

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Malappuram - e-District Monthly Performance Report for September 2015

1.3. Health of e-District support infrastructure

Availability Issues Resolution plan Connectivity No data available None reported.

IT Hardware No data available None reported.

Digital Signature No data available None reported.

HSE Availability 3/5 None reported.

Others N/A None reported.

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Malappuram - e-District Monthly Performance Report for September 2015

2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH

2.1. Taluk Office Performance

1517 Taluk Office performance 13901388 Perinthalmanna Nilambur and Ernad TOs are 1278 1139 1148 performing well. However Kondotty and office needs to take action 1016 977 towards improving transactions. 795 751 647 634 521 519

Ernad Kondotty Nilambur Perinthalmanna Ponnani Tirurangadi Tirur

2.2. Taluk Level Performance of Village Offices

Taluk level performance evaluation criteria: Any Village Office with less than 100 minimum 17,754 transactions during the review month or less than 80% 14,545 14,306 15,688 approvals has been considered lagging. 13,494 13,539 11,450 10,655 8,605 8,457 9,196 Villages with outstanding performance has been rated 7,845 8,077 7,550 based on the following criteria:  Gold rated Village Offices in the district - Processing of 300 or more certificates with 90% or more approvals and SLA of 90% or more  Silver rated Village Offices in the district - Processing of 300 or more certificates with 80% or more

approvals and SLA of 80% or more

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Malappuram - e-District Monthly Performance Report for September 2015

2.2.1. Nilambur Taluk

Nilambur Received Processed

2017

1911

1075

1034

1023

932

898

889

882

822

748

722

711

702

676

672

659

649

637

622

617

602 602

599

596

577

567

541

539

499

486

463

462

461

442

353

344

342

333

306

27 0

Received: 14,545 Processed: 13,494 SLA: 88.50% Approval rate: 87.58%

Villages with outstanding performance Lagging Villages

Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Moothedam 1. Vazhikkadavu 1. Kalikavu None 1. 2. Nilambur 2. 2. 3. Porur 3. 3. 4. Pullippadam 4. 5. 5. Kurumbalangode 6. 7. Pothukallu 8. Vellayur 9. 10. 11. 12.

13.

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Malappuram - e-District Monthly Performance Report for September 2015

2.2.2.

Ernad Received Processed

987

963

794

793

787

741

737

710

702

696

684

633

562

559

555

543

537

529

526

518 518

506

500

499

495

490

476

471

451

444

441

440

432

425

415

357

239

201

176

172

152

134

109

6

0 0

Received: 11,450 Processed: 10,655 SLA: 87.62% Approval rate: 87.16%

Villages with outstanding performance Lagging Villages

Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Chembrassery 1. Anakkayam 1. Edavanna None 1. Areacode 2. Elamkur 2. Malappuram 2. 2. 3. Karakunnu 3. Vettikkattiri 3. Keezhuparamba 4. 4. Kavanur 4. 5. Narukara 5. Panakkad 5. 6. 6. Pandallur 7. Vettilappara 7. 8. Payyanad 9. Perakamanna 10. 11.

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Malappuram - e-District Monthly Performance Report for September 2015

2.2.3.

Received Processed

Perinthalmanna

1163

1146

1087

1075

1039

1007

898

783

729

723

691

678

676 676

654

648

647

644

633

604

598

584

576

568

534

528

524

497

494

477

438

437

432

425

421

415

414

410

409

368

328

305 305

284

260

249

221 143

Received: 14,306 Processed: 13,539 SLA: 92.67% Approval rate: 89.44%

Villages with outstanding performance Lagging Villages

Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Anamangad 1. Pathaikkara None None 1. 2. Angadippuram 2. 2. Vettathur 3. 3. Kariyavattom 4. Elamkulam 4. 5. 5. 6. 6. 7. Kuruva 7. Alipparamba

8. 8. Kodur 9. Melattur 9. Vadakkangara 10. Perintalmanna 11. Pulamanthole

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Malappuram - e-District Monthly Performance Report for September 2015

2.2.4.

Received Processed

Tirur

977

931

1080 1027

893

892

868

858

841

812

801

792

789

751

732

720 720

713

661

626

613

596

594

590

584

558

541

539

534

513

512

492

476

475

468

458

455

452

450

449

442

427

415

414

411 411

387

369

365

338

332

329

313

297

292

263

258

206 206 134

Received: 17,754 Processed: 15,688 SLA: 84.48% Approval rate: 82.08%

Villages with outstanding performance Lagging Villages

Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Ponmundam 1. Valavannur None None 1. 2. Tanur 2. Kurumbathoor 2. 3. 3. 4. Melmuri 4. Perumanna 5. Naduvattam 5. 6. 6. 7. 7. 8. Tirur 8. 9. 9. 10. Vettom 10. Kattipparuthy 11. Mangalam 12. Niramaruthur

13. 14. Thirunavaya 15. Trikkandiyur

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Malappuram - e-District Monthly Performance Report for September 2015

2.2.5. Ponnani Taluk

Received Processed

Ponnani

983

1031 1005

938

899

850

811

784

720

718

706

703

660

642

639

637

632

585

563

557

531 413

Received: 8,457 Processed: 7,550 SLA: 84.99% Approval rate: 83.35%

Villages with outstanding performance Lagging Villages

Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Alankode 1. Tavanur None None 1. 2. Kalady 2. 2. 3. Nannammukku 3. Perumpadappa 4. Veliankode 4. Ponnani Nagaram 5.

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Malappuram - e-District Monthly Performance Report for September 2015

2.2.6. Tirurangadi Taluk

Tirurangadi Received Processed

934

1021

842

822

777

748

701

680

635

623

608

607

601

579

575 575

561

539

530

503

488

480

449

407

399

386

353

274

245

213

60

38

20 0

Received: 9,196 Processed: 8,077 SLA: 81.25% Approval rate: 83.03%

Villages with outstanding performance Lagging Villages

Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Oorakam 1. Thenhipalam 1. Edarikode 1. Thennala 1. A R Nagar 2. Kannamangalam 2. 3. 3. 4. Othukkungal 4. 5. Thennala 5. 6. 6. 7. Tirurangadi 8. Vengara

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Malappuram - e-District Monthly Performance Report for September 2015

2.2.7.

Kondotty Received Processed

1083

1001

911

884

826

815

785

782

767 767

753

752

695

664

632

612

555

547

534

532

479

471

313 290

Received: 8,605 Processed: 7,845 SLA: 88.02% Approval rate: 86.91%

Villages with outstanding performance Lagging Villages

Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Cherukavu 1. Muthuvallur None None 1. Vazhayoor 2. Kondotty 2. 3. Kuzhimanna 3. Chelembra 4. 4. 5.

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Malappuram - e-District Monthly Performance Report for September 2015

3. AWARDS & RECOGNITION

3.1. Top performers in the State for the month

TOP 3 TAHASILDARS TOP VILLAGE OFFICERS IN THE STATE

Top tahasildars with highest approvals Top Village Officers in each district with highest approvals.

(In order to ensure a fair chance to all the officials in the Monthly e-District Awards programme, the number of times an individual is entitled to receive the top performer award has been restricted to 2 in a year. The overall top performers of the year shall be eligible for the Annual e-District State Awards programme under various categories.)

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Malappuram - e-District Monthly Performance Report for September 2015

TOP VILLAGE OFFICES IN THE STATE DISTRICT-WISE

Top 3 Gold/Silver rated Village Offices in each district with highest processing.

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Kerala State Information Technology Mission ICT Campus,Vellayambalam,Thiruvananthapuram-695003,Kerala, Tel: +91 471 2726881, 2314307 Fax: +91 471 2314284 Web: www.itmission.kerala.gov.in

For more details, please log on to https://edistrict.kerala.gov.in Also catch us at /eDistrictMMP.Kerala /eDistrictKerala