Monthly Performance Report
September 2015
Total Transactions: FY 2013-14 : 4,92,510 FY 2014-15 : 6,81,422 FY 2015-16 : 4,44,681 (Till the review month)
eDistrict Kerala
Kerala State IT Mission, Vellayambalam Thiruvananthapuram
Malappuram - e-District Monthly Performance Report for September 2015
Table of Contents
EXECUTIVE SUMMARY ...... 3 1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH ...... 4 1.1. e-District Ranking Matrix ...... 4 1.1.1. e-District Performance – Service Reach ...... 5 1.1.2. e-District Performance – Service Quality ...... 6 1.1.3. e-District Performance – Approval Quantity ...... 7 1.2. Akshaya Performance in the District – Application Quantity ...... 8 1.3. Health of e-District support infrastructure ...... 9 2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH ...... 10 2.1. Taluk Office Performance ...... 10 2.2. Taluk Level Performance of Village Offices ...... 10 2.2.1. Nilambur Taluk ...... 11 2.2.2. Eranad Taluk ...... 12 2.2.3. Perinthalmanna Taluk ...... 13 2.2.4. Tirur Taluk ...... 14 2.2.5. Ponnani Taluk ...... 15 2.2.6. Tirurangadi Taluk ...... 16 2.2.7. Kondotty Taluk...... 17 3. AWARDS & RECOGNITION ...... 18 3.1. Top performers in the State for the month ...... 18
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Malappuram - e-District Monthly Performance Report for September 2015
EXECUTIVE SUMMARY
Overall, Malappuram ranks 5th in terms 5 VOs in the district had of e-District performance in September processed only less than 100 '15 applications during Around 17 in 1000 population have September’15. received services under e-District in Malappuram during the month, which places the district at 5th position in terms of Service Reach but lower by 4.16 from September 2014 More than 87% of the applications were approved within the SLA, which places Malappuram at 6th position in terms of Service Quality Malappuram is at 1st position in terms of Approval Quantity for the review month at 72,250 with approval rate of 85.69% There is 1.1% rise in effective approval rate in September ’15 as compared to September '14 There is more than 31% increase in approvals in September ’15 quantity- wise as compared to September '14 Transactions-wise 84,313 applications have been submitted through e-District during the month which places the district at 1st position for Application Quantity Malappuram is at 2nd position in terms of Least Return % during the month at 4.89%.
A detailed Performance Assessment is provided in the subsequent sections. Note: The statistics has been compiled based on the actual transactions data for the review month generated as on the 1st of the following month.
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Malappuram - e-District Monthly Performance Report for September 2015
1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH e-District performance parameters including Reach, Quantity and Quality of transactions recorded during the month in e-District across various project locations within the district has been presented in this section so as to aid stakeholders in the analysis of the overall district performance, in comparison to other districts.
1.1. e-District Ranking Matrix
The e-District ranking matrix provides the overall ranking of the districts for the month based on three performance parameters, viz. Reach, Quantity & Quality. Reach is the primary measure on which the districts are ranked, while quantity and quality of transactions are factors dependent on the same. Generally, any district which achieves high Reach in terms of service penetration through e-District consistently with more than 80% service level achievement is considered to be performing well, and 90% or more service level achievement September be considered as excellent performance.
Based on the ranking for each of these parameters, the districts are classified into three broad categories, the best performing districts, the average performing districts, and those that need improvement. The best performing districts marked in Green are expected to strive to maintain their position, whereas the average performing ones marked in Orange as well as the lagging districts marked in Red are expected to take appropriate measures to move up to the ‘top four’ league.
The ranking matrix for the month of September ‘15 is provided below: Rank District Reach Quantity Quality 1 KNR 1 3 4 2 PKD 2 2 11 3 WYD 3 13 2 4 KSD 4 10 13 5 MLP 5 1 6 6 ALP 6 6 8 7 IDK 7 12 10 8 EKM 8 4 1 9 KOZ 9 5 7 10 PTA 10 14 14 11 KLM 11 8 3 12 KTM 12 11 5 13 TSR 13 7 9 14 TVM 14 9 12
Best performing Average performing Needs improvement
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Malappuram - e-District Monthly Performance Report for September 2015
1.1.1. e-District Performance – Service Reach
Service Reach based on applications approved in the State
The district-wise breakup of the
no. of people served in terms of
applications approved; per Service uptake based on applications approved in Sep-
21.82 22.32
15
thousand of the district
19.30
19.76
17.57
16.49
population for the month is 15.40
14.91
13.60
13.23
examined here. 12.70
11.17 10.75
8.36 For e.g. If there are 1 lakh people in a district and if the no. of applications approved for the month is 2000, then the no. of people served per thousand shall be (2000/1lakh)*1000 = 20. Higher the no. of people served, better Figure 1: Service uptake based on population district-wise during the review month the performance.
Trend in Service Reach (Approval) in Malappuram
This shows the trend in Service FY14-15 Reach based on approvals for Service uptake based on approvals in MLP FY15-16 the district compared to the 19.43 17.57 19.06 18.15 last Financial Year 14-15. 15.83 14.74 13.41 10.83 15.72 10.94 The district holds the 5th position 7.74 13.03 12.98 11.00 11.35 12.23 in terms of service uptake 2.50 5.94 based on approvals in September 2015, and higher than the performance in September 2014.
Figure 2: Break-up of No. of population served (per thousand) - Malappuram
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Malappuram - e-District Monthly Performance Report for September 2015
1.1.2. e-District Performance – Service Quality
District-wise SLA Benchmark based on processing in the State
The State best for SLA compliance during
District-wise SLA Benchmark based on transactions for September 2015 is 91.32%
Sep-15
recorded in Eranakulam, the
State average being 86.31%.
91.32%
89.76%
89.64%
88.53%
88.33%
87.05%
86.80%
85.85%
85.33%
84.50%
83.79%
83.74%
82.75% 80.88%
Figure 3: District-wise SLA achievement – September 2015
District SLA performance for Malappuram
Malappuram holds the 6th position in terms of SLA compliance as 87.05% of certificates had been processed within the SLA in SLA Compliance, September 2015. 73,394 87.05%
Received , 84,313
District performance
Figure 4: No. of certificates approved within SLA– September 2015
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Malappuram - e-District Monthly Performance Report for September 2015
1.1.3. e-District Performance – Approval Quantity
District-wise application approvals so far in FY15-16 nd
Malappuram is at 2 place
District-wise approvals so far in FY15-16 till Sep-15
based on the total no. of
401,488 certificates approved so for
374,238
339,276 323,260
in FY 2015-16.
265,987
250,679
216,188
189,288
186,914
176,983
121,104
113,797
106,177 82,820
Figure 5: District-wise approvals so far during FY 2015 -2016
District-wise application approvals in the month
Malappuram holds the 1st position
based on total no. of approvals District-wise approvals for Sep-15
72,250
during September 2015.
61,345
56,366
48,909
42,007
34,984
33,436
33,385
27,665
25,142
22,115
17,054
16,134 15,819
Figure 6: District-wise approvals – September 2015
Approval trend in Malappuram in FY15-16 There is more than 1.1% rise in Approval % trend in MLP FY14-15 FY15-16 approval performance 89.86% 88.98% during September 2015 as 86.97% 85.55% 85.69% 83.79% 84.57% 83.98% compared to performance 87.44% 84.81% 85.13% 85.79% 82.02% 83.09% 84.28% during September 2014. 81.80% 79.27% 80.17%
Figure 7: Month-wise approvals - Malappuram
Month-on-Month approval performance for Malappuram It September be noted that there is more than 31% rise in approvals 31.11% 72,250 quantity wise based on the 55,108 applications received, compared to the last year during September 2014.
Sep-14 Sep-15 Approval comparison Figure 8: Malappuram District performance- Month-on-Month
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Malappuram - e-District Monthly Performance Report for September 2015
1.2. Akshaya Performance in the District – Application Quantity
District-wise application transactions so far in FY15-16 Malappuram is at 2nd place
District-wise transactions so far in FY15-16 till Sep-15
based on the total no. of
certificates submitted for the
479,023
444,681
386,539
365,065 FY 2015-16.
308,244
287,152
253,314
225,433
225,320
220,848
147,762
139,240
127,445 96,199
Figure 9: District-wise transactions so far during FY 2015 -2016
District-wise application transactions in the month
Malappuram holds the 1st position
based on total no. of transactions District-wise transactions for Sep-15
84,313
during September 2015.
75,229
65,602
56,226
49,403
41,726
41,241
39,453
34,212
31,609
26,735
21,212
19,902 18,712
Figure 10: District-wise transactions – September 2015
Transactions trend in Malappuram in FY15-16 Transaction trend in MLP FY14-15 There is more than 29% FY15-16 96,143 increase in transactions 90,085 84,313 82,106 83,863 during September 2015 67,421 52,059 75,922 56,078 57,502 compared to September 38,776 63,161 65,163 62,178 53,845 55,363 2014. 29,845 12,280
Figure 11: Month-wise total transactions - Malappuram
Districtwise rate of application returns for the month
nd Malappuram ranks 2 in terms of
District-wise % of returns for Sep-15
the least number of applications 8.65%
7.83%
7.25%
7.12% 6.90%
returned during September 2015. 6.77%
6.19%
6.06%
5.66%
5.50%
5.28%
5.13%
4.89% 4.34%
Figure12: Application returns district-wise
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Malappuram - e-District Monthly Performance Report for September 2015
1.3. Health of e-District support infrastructure
Availability Issues Resolution plan Connectivity No data available None reported.
IT Hardware No data available None reported.
Digital Signature No data available None reported.
HSE Availability 3/5 None reported.
Others N/A None reported.
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Malappuram - e-District Monthly Performance Report for September 2015
2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH
2.1. Taluk Office Performance
1517 Taluk Office performance 13901388 Perinthalmanna Nilambur and Ernad TOs are 1278 1139 1148 performing well. However Kondotty and Ponnani Taluk office needs to take action 1016 977 towards improving transactions. 795 751 647 634 521 519
Ernad Kondotty Nilambur Perinthalmanna Ponnani Tirurangadi Tirur
2.2. Taluk Level Performance of Village Offices
Taluk level performance evaluation criteria: Any Village Office with less than 100 minimum 17,754 transactions during the review month or less than 80% 14,545 14,306 15,688 approvals has been considered lagging. 13,494 13,539 11,450 10,655 8,605 8,457 9,196 Villages with outstanding performance has been rated 7,845 8,077 7,550 based on the following criteria: Gold rated Village Offices in the district - Processing of 300 or more certificates with 90% or more approvals and SLA of 90% or more Silver rated Village Offices in the district - Processing of 300 or more certificates with 80% or more
approvals and SLA of 80% or more
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Malappuram - e-District Monthly Performance Report for September 2015
2.2.1. Nilambur Taluk
Nilambur Received Processed
2017
1911
1075
1034
1023
932
898
889
882
822
748
722
711
702
676
672
659
649
637
622
617
602 602
599
596
577
567
541
539
499
486
463
462
461
442
353
344
342
333
306
27 0
Received: 14,545 Processed: 13,494 SLA: 88.50% Approval rate: 87.58%
Villages with outstanding performance Lagging Villages
Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Moothedam 1. Vazhikkadavu 1. Kalikavu None 1. Akampadam 2. Nilambur 2. Chungathara 2. Kalikavu 3. Porur 3. Edakkara 3. Thiruvali 4. Pullippadam 4. Karuvarakundu 5. Tuvvur 5. Kurumbalangode 6. Mampad 7. Pothukallu 8. Vellayur 9. Amarambalam 10. Chokkad 11. Karulai 12. Kerala Estate
13. Wandoor
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Malappuram - e-District Monthly Performance Report for September 2015
2.2.2. Eranad Taluk
Ernad Received Processed
987
963
794
793
787
741
737
710
702
696
684
633
562
559
555
543
537
529
526
518 518
506
500
499
495
490
476
471
451
444
441
440
432
425
415
357
239
201
176
172
152
134
109
6
0 0
Received: 11,450 Processed: 10,655 SLA: 87.62% Approval rate: 87.16%
Villages with outstanding performance Lagging Villages
Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Chembrassery 1. Anakkayam 1. Edavanna None 1. Areacode 2. Elamkur 2. Malappuram 2. Vettilappara 2. Edavanna 3. Karakunnu 3. Vettikkattiri 3. Keezhuparamba 4. Manjeri 4. Kavanur 4. Melmuri 5. Narukara 5. Panakkad 5. Urangattiri 6. Pookkottur 6. Pandallur 7. Vettilappara 7. Pandikkad 8. Payyanad 9. Perakamanna 10. Pulpatta 11. Trikkalangode
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Malappuram - e-District Monthly Performance Report for September 2015
2.2.3. Perinthalmanna Taluk
Received Processed
Perinthalmanna
1163
1146
1087
1075
1039
1007
898
783
729
723
691
678
676 676
654
648
647
644
633
604
598
584
576
568
534
528
524
497
494
477
438
437
432
425
421
415
414
410
409
368
328
305 305
284
260
249
221 143
Received: 14,306 Processed: 13,539 SLA: 92.67% Approval rate: 89.44%
Villages with outstanding performance Lagging Villages
Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Anamangad 1. Pathaikkara None None 1. Valambur 2. Angadippuram 2. Arakkuparamba 2. Vettathur 3. Edappatta 3. Kariyavattom 4. Elamkulam 4. Moorkkanad 5. Keezhattur 5. Nenmini 6. Koottilangadi 6. Puzhakkattiri 7. Kuruva 7. Alipparamba
8. Mankada 8. Kodur 9. Melattur 9. Vadakkangara 10. Perintalmanna 11. Pulamanthole
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Malappuram - e-District Monthly Performance Report for September 2015
2.2.4. Tirur Taluk
Received Processed
Tirur
977
931
1080 1027
893
892
868
858
841
812
801
792
789
751
732
720 720
713
661
626
613
596
594
590
584
558
541
539
534
513
512
492
476
475
468
458
455
452
450
449
442
427
415
414
411 411
387
369
365
338
332
329
313
297
292
263
258
206 206 134
Received: 17,754 Processed: 15,688 SLA: 84.48% Approval rate: 82.08%
Villages with outstanding performance Lagging Villages
Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Ponmundam 1. Valavannur None None 1. Athavanad 2. Tanur 2. Kurumbathoor 2. Kottakkal 3. Pariyapuram 3. Kuttippuram 4. Melmuri 4. Perumanna 5. Naduvattam 5. Ponmala 6. Purathur 6. Ananthavoor 7. Tanalur 7. Cheriyamundam 8. Tirur 8. Irimbiliyam 9. Triprangode 9. Kalpakanchery 10. Vettom 10. Kattipparuthy 11. Mangalam 12. Niramaruthur
13. Ozhur 14. Thirunavaya 15. Trikkandiyur
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Malappuram - e-District Monthly Performance Report for September 2015
2.2.5. Ponnani Taluk
Received Processed
Ponnani
983
1031 1005
938
899
850
811
784
720
718
706
703
660
642
639
637
632
585
563
557
531 413
Received: 8,457 Processed: 7,550 SLA: 84.99% Approval rate: 83.35%
Villages with outstanding performance Lagging Villages
Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Alankode 1. Tavanur None None 1. Ezhuvathiruthy 2. Kalady 2. Edappal 2. Maranchery 3. Nannammukku 3. Perumpadappa 4. Veliankode 4. Ponnani Nagaram 5. Vattamkulam
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Malappuram - e-District Monthly Performance Report for September 2015
2.2.6. Tirurangadi Taluk
Tirurangadi Received Processed
934
1021
842
822
777
748
701
680
635
623
608
607
601
579
575 575
561
539
530
503
488
480
449
407
399
386
353
274
245
213
60
38
20 0
Received: 9,196 Processed: 8,077 SLA: 81.25% Approval rate: 83.03%
Villages with outstanding performance Lagging Villages
Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Oorakam 1. Thenhipalam 1. Edarikode 1. Thennala 1. A R Nagar 2. Kannamangalam 2. Edarikode 3. Nannambra 3. Neduva 4. Othukkungal 4. Parappur 5. Thennala 5. Parappanangadi 6. Vallikkunnu 6. Peruvallur 7. Tirurangadi 8. Vengara
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Malappuram - e-District Monthly Performance Report for September 2015
2.2.7. Kondotty Taluk
Kondotty Received Processed
1083
1001
911
884
826
815
785
782
767 767
753
752
695
664
632
612
555
547
534
532
479
471
313 290
Received: 8,605 Processed: 7,845 SLA: 88.02% Approval rate: 86.91%
Villages with outstanding performance Lagging Villages
Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Cherukavu 1. Muthuvallur None None 1. Vazhayoor 2. Kondotty 2. Pulikkal 3. Kuzhimanna 3. Chelembra 4. Nediyiruppu 4. Morayur 5. Vazhakkad
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Malappuram - e-District Monthly Performance Report for September 2015
3. AWARDS & RECOGNITION
3.1. Top performers in the State for the month
TOP 3 TAHASILDARS TOP VILLAGE OFFICERS IN THE STATE
Top tahasildars with highest approvals Top Village Officers in each district with highest approvals.
(In order to ensure a fair chance to all the officials in the Monthly e-District Awards programme, the number of times an individual is entitled to receive the top performer award has been restricted to 2 in a year. The overall top performers of the year shall be eligible for the Annual e-District State Awards programme under various categories.)
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Malappuram - e-District Monthly Performance Report for September 2015
TOP VILLAGE OFFICES IN THE STATE DISTRICT-WISE
Top 3 Gold/Silver rated Village Offices in each district with highest processing.
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