Independent local champion for people who use health and care services Your NHS, your views, your chance to make a difference With your help we’re changing local care for the better We can make a difference but we can’t do it without your feedback Wakefield 2 Healthwatch Wakefield 3 Who we are We know that you want health and care services that work for you, your family and friends. That’s why we want you to share your experiences of using services with us – both good and bad. We use your voice to encourage those who buy and run “Healthwatch have been a critical partner in services to act on what matters to you. supporting Wakefield to evaluate our new models of care. They have delivered robust Our vision Our Aims We will put the public voice at the heart of decision Engage evaluation to inform new services that have making around health and social care. We will do Listen to and engage effectively with people who been developed within the District and they this by growing and strengthening the organisation use local health and social care services. so that we can challenge and improve provision of have supported us with significant evaluation health and social care services on behalf of local Inform and advise of our care home vanguard, Connecting people, particularly those whose voices are often Offer a variety of ways for people to access under represented. information, advice and support. Care Hubs and MCP primary care schemes developed through the vanguard. We will be a credible and influential organisation Involve that has good relationships with local people, Involve local people in our work. commissioners and providers of health and Wakefield CCG value having Healthwatch expertise social care. Influence Influence positive change in service provision at all of our local Health and Social Care partnership and commissioning. meetings and their commitment to this agenda is Our values and behaviours Inclusive and collaborative Governance and Finance evidenced through their willingness to test new We put people first, particularly those who are less Govern ourselves effectively and in line with our engagement approaches and recently leading able to represent themselves. We aim to involve values and statutory functions. all communities in Wakefield District. We work in Sustain our core funding and develop other income on some focus groups on our new model of care partnership with all key stakeholders. streams to support our sustainability. which was an interesting process and created some Proactively attract, support and develop a high quality team of staff, board and volunteers. Credible and effective invaluable patient feedback to Wakefield CCG.” We aim to be respected for our rigour and high standards of information, intelligence and Melanie Brown, NHS Wakefield Clinical Commissioning Group reporting. We want to make a difference. Commissioner for Integrated Health and Social Care Last year Open and accountable We hold meetings in public and carry out decisions and publish our findings according to 1,417 people our governance processes, which are available on approached us our website. through our office, Independent adviser and We act on behalf of local people independent of engagement activities political parties, commissioners and providers. We have no vested interests in the outcome of our work apart from improving local health and social care services for the people of Wakefield. 4 Healthwatch Wakefield 5 We are happy to attend any group, meetings, events, or health and Visiting health care setting. Get in touch if you’d like us to work with you. and care services We visit services to talk to patients and residents, their family, carers and friends and staff. Our experienced team are highly skilled and trained in how to Talk to us Meeting local people engage with people in a range of health, care and community settings. Our staff Have your say We do everything we can to make sure we meet local people and find out what they and volunteers are checked through the think about health and care services in the District. We don’t expect people to come Disclosure and Barring Service. to us; we will go out to them. We make a special effort to find people and groups who have a harder time getting their voice heard. Child and Adolescent Mental Health Service Chapelthorpe Medical Centre; Homestead Medical (CAMHS) To find out about the quality of provision Centre; Grove Surgery; Church Street Surgery; of mental health support for young people, the Prospect Road Surgery; Alverthorpe Surgery; Regular engagement Community events Information talks criteria for getting the service, appointment Eastmoor Health Centre. availability and waiting times, quality of information Alzheimer’s Society Forget Me Not Cafés Airedale Neighbourhood Management Agbrigg and Belle Vue Patient Safety Walkabouts around planning treatment, information and Havercroft and Ryhill Community Group Health Trainers Organised by the CCG throughout the year to Learning Centre Alzheimer’s Society Side by Side Project All Saints Community Centre signposting provided on discharge or during look at safety and care with the adult safeguarding Hemsworth Community Centre Launch Event Altofts Community Book Scheme transition, waiting room facilities and access. nurse, infection prevention and control practitioner, Kinsley and Fitzwilliam Learning and CCG Care Home Event after visiting Chapelthorpe Carers’ Group Community Centre 12 local care homes Coffee & Chat at Normanton, Pinderfields Emergency Department To talk to a pharmacist etc, and Healthwatch Wakefield. CCG Healthy Wakefield & AGM people about the reasons they’ve attended A&E Kinsley and Fitzwilliam Pharmacy Kirkthorpe, Featherstone Pinderfields: A&E; Eye Centre; Gate A2 Stroke User Group CCG Market Place Event and Castleford and to find out whether they have tried to get help and Neurology; Gate 18 Maternity; Gate 31a Meet ‘n’ Eat Diner CCG Public Event on Healthcare and Expert Patients Event elsewhere first. The Well Food Bank Planning Expert Patients Winter Wellbeing Cardiology; Gate 32 Surgical Assessment Unit; One Stop Shop at Hemsworth Library City of Sanctuary Coffee & Cakes Event events at Pontefract, Wakefield, Wensleydale Unit BUPA Residential Care To Gate 33 General Surgery; Gate 41 Elderly; One Stop Shop at Pontefract Library Crofton Family Fun Day Castleford, and South Kirkby talk to residents, observe the quality of care, dignity Gate 43 Elderly; Gate 45 Respiratory; and Gate 46 One Stop Shop at South Elmsall Library GP Networking Event Forget Me Not Café at Ossett of patients, and staffing levels. Children’s ward. Pinderfields Hospital Lightwaves Event Forget Me Not Café at Pontefract General Practices To evaluate Vanguard primary Pontefract: A&E; Elective Orthopaedic; Saint Catherine’s Centre National care Home day Hemsworth Slimming World care interventions, including care navigation (the Intermediate Care; and the Midwife Led Unit. Spectrum’s Wednesday Café for Nova Market Place Event Lift Up Friends Group Mothers’ Union Meetings practice of reception or administrative staff offering Vulnerable Adults Queens Park Play Day Care Homes To provide a valid and reliable Over 50’s Group St Michaels patients an appointment with an appropriate Voiceability Lift Up Friends Self Saint George’s AGM means by which to engage residents in the Care Advocacy Group Church health professional other than a GP, based on an Saint George’s Summer Event Homes Vanguard evaluation, to provide the Wakefield City of Sanctuary Drop-in for SEND Festival Parkinson’s UK Wakefield Group assessment of their presenting issue), Physio First process in a way that overcomes barriers of literacy, refugee and asylum seekers at the Quaker Shape Your Life Groups Portobello Over 50s and Pharmacists in General Practice, (appointments Meeting House Simply Leisure Group at St language and access, to add value to the Wakefield Sloppy Slippers Events at Altofts offered in practices as an alternative to a GP), Wakefield City of Sanctuary Welcome Swithun’s Community Centre programme by working in alignment with both the Normanton, Standbridge Lane Community Café for refugee and asylum seekers at St Extended Operating Hours (shared provision Centre and West Wakefield Westfield Centre proposed national Vanguard evaluation and the Michael’s of after-hours appointments for patients) and South Kirkby Party in the Park WOFAG - Wakefield Over Fifties other five Care Home Vanguards. Wakefield District Learning Disability & Action Group HealthPod (pop-up primary care ‘pod’ to help Wakefield and District Housing Event Autism Partnership Board Wakefield Intermediate Care Unit (WICU) A Wakefield District Sight Aid AGM access people who wouldn’t usually go to their GP). Wakefield District Sight Aid visit programme to Wakefield Intermediate Care World AIDS Day Event Middlestown Medical Centre; Orchard Croft Well Women’s Centre Unit, also known as Queen Elizabeth House, to Yorkshire Coalmining Resource Centre World Health Day Event Pontefract Library Medical Centre; Warrengate Medical Centre; talk to patients and visitors to find out what they at Thorneycroft Lupset Health Centre; Maybush Medical Centre; thought of the services they receive there. Yorkshire MESMAC Outwood Park Medical Centre; Almshouse Surgery; 6 Healthwatch Wakefield 7 Asking you through surveys Making a difference together We do surveys with people as a way of recording what people think and use this as We take people’s views and experiences and present them to the people who plan, buy