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Frequently Asked Questions

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Frequently Asked Questions Frequently Asked Questions How do Samsung Air Purifiers work? How do the Samsung Air Purifiers work? (i.e. what is multilayered purification system) Samsung Air Purifiers contain an advanced filter system that helps capture ultra-fine dust from the air. The multi-purification system has three key steps: 1. As the air is drawn in, the washable Pre-Filter captures large particles like dust and pet dander. By stopping large particles here, the Pre-Filter works hard to make your other filters last longer. 2. Next up is the Activated Carbon Deodorisation Filter, which removes household odours and harmful gases. 3. Lastly, the HEPA filter captures up to 99.97% of ultrafine dust.** Our Air Purifiers also have a laser PM Sensor which detects any fine dust particles or gas in the air. The reading will be displayed on selected models, on the unit to show you the exact levels of air pollution, and a 4-colour display will indicate how clean the air is. What is a HEPA filter and why is it important? HEPA stands for high-efficiency particulate air, or sometimes high-energy particulate ar- resting filter. What’s important about HEPA filters is they’re incredibly effective at captur- ing almost every size of particle. They can capture viruses, bacteria, pollen, PM2.5, aller- gens, and more. Using the term HEPA has a strict set of requirements. Samsung Air Purifier HEPA filters capture up to 99.97% of ultrafine dust.** How are Samsung Air Purifiers different from other devices? Samsung Air Purifiers perform a dedicated task, built expressly to capture ultrafine dust. When considering which product is right for you, a good tip is to review the capability of the filter in the product, both in terms of CADR / room coverage, but also take a look at the actual filter – size, filter layers, materials, even weight. How are Samsung Air Purifiers different from air conditioners? Air conditioners are designed to heat and cool air. While some air conditioners can pu- rify the air too, our Air Purifiers are specifically designed to clean the air in your home. They’re made to suit a range of different room sizes so you can find the right one for your home. Are Samsung Air Purifiers different from diffusers? Diffusers are designed to fill your home with fragrance. While Air Purifiers are designed to breathe in the things you shouldn’t – like dust, pet dander and harmful gases. How are Samsung Air Purifiers different from humidifiers? Humidifiers add moisture to the air, while Air Purifiers are designed to breathe in the things you shouldn’t – like dust and harmful gases. What is the difference between a Samsung Air Purifiers and a fan? Fans are designed to circulate air and provide a breeze, while Air Purifiers are designed to breathe in the things you shouldn’t – like dust and harmful gases. How is air quality measured? What does PM10, PM2.5 and PM1.0 mean and why do I need to know about them? PM stands for Particle Matter and refers to the size of airborne particles like dust, dirt, soot, smoke and liquid droplets, which are measured in micrometers. Your Air Purifier uses PM concentration levels to measure the air quality in your home. PM10 refer to particles with diameters of 10 micrometers or less. These types of particles can pass through our airways. PM 2.5 refer to particles with diameters of 2.5 micrometers or less. These particles pene- trate even deeper and can enter the bloodstream. They include things like dust and mould spores. PM10 particles can be inhaled, pass through airways and affect the heart and lungs. Smaller finer particles such as in PM2.5 can penetrate even deeper and enter the bloodstream*. For this reason, an Air Purifier that captures PM10 and PM2.5 may help produce clean indoor air. How is air quality measured and rated on a Samsung Air Purifier? Samsung Air Purifiers have a laser PM sensor that detects what contaminants are in the air - including dust, dirt, smoke and gas. The numeric display on selected models will show you the exact level of air pollution with different PM readings, and the 4-colour display will indicate how clean the air is. What are the health benefits of Samsung Air Purifiers? What illnesses are attributed to indoor air pollution? • Poor air quality can have a range of health implications. The World Health Organisa- tion has shown that strokes, heart disease, pulmonary disease, pneumonia and lung cancer can all be attributed to indoor air pollution. Do Samsung Air Purifiers reduce dust? Yes. Samsung Air Purifiers reduce the amount of dust in your home. The Pre-Filter re- moves larger dust particles, while the HEPA filter also captures up to 99.97% of ultrafine dust**. **The filter media has over 99.97% dust collection efficiency, based on a particle size of 0.26 micrometers, as specified by 42 CFR part 84. Tested in the National Test Institute of Korea. * WHO (World Health Organization 2014 https://www.who.int/features/qa/indoor-air- pollution/en/ * WHO (World Health Organization 2014 https://www.who.int/features/qa/indoor-air- pollution/en/ Using Samsung Air Purifiers Can a Samsung Air Purifier run all night or 24x7? Yes, our air purifiers are safe to run all night if you want them to. Which room should I use my Samsung Air Purifier in? Samsung Air Purifiers can be used in rooms all over the house – wherever you need one. They’re easy to move and some larger models have hidden wheels so you can push them from one room to another. That means you can clean the air in one room during the day, then move your Air Purifier into your bedroom at night. Can Samsung Air Purifiers remove odours? Samsung Air Purifiers contain an Activated Carbon Deodorization Filter, which helps to reduce unwanted smells in your home. Can Samsung Air Purifiers remove harmful gases? Samsung Air Purifiers contain an Activated Carbon Deodorization Filter which can help to remove harmful gases such as TVOCs, formaldehyde, benzene, ammonia, toluene and acetic acid* from the air. *Tested on the AX80K7580WFD fortoluene, xylene, benzene, ethylbenzene, styrene & formaldehyde gases in the National Test Institute of Korea.” Can you put essential oils in Samsung Air Purifiers? No, Samsung Air Purifiers are not compatible with essential oils and you should never try and use them with one. Can a Samsung Air Purifier be connected to smart devices and what products can they connect to? Yes. On compatible models, the SmartThings App* lets you control your Air Purifier with your smartphone. With a simple touch or by using your voice**, you can turn it on or off, check the air quality, control other functions and monitor the status of the filter. * App available on compatible iPhone and Android devices. A network connection is required and data charges may apply. Usage will vary based on environment and other factors.4 Voice control supported in 8 languages (UK English, US English, Korean, Chinese, German, French, Spanish, Italian) Do Samsung Air Purifiers make noise? Will they disturb my sleep? Samsung Air Purifiers are designed to help keep you undisturbed. Sleep Mode operates at lower dB, reduces windflow and turns off indicator lights to help support sleep. What is the energy usage like for Samsung Air Purifiers? All of Samsung’s Air Purifiers are energy efficient. The power consumption ranges from 30W to 90W depending on the size of the unit. Using the filters Can Samsung Air Purifier filters be washed? Samsung Air Purifiers contain a washable Pre-Filter, which makes maintenance a breeze. To clean it, you can give it a gentle rinse or vacuum. Only put it back in your Air Purifier when it’s totally dry. It’s important to note that he Activated Carbon Deodoriza- tion Filter and HEPA Filter are not washable. Do I need to replace the filters? How often? All Samsung Air Purifiers are equipped with a Filter Change Alarm, which means you’ll always be reminded when your filters need replacing. Changing your filter is easy and will need to be done approximately every 6 to 12 months. The filter life cycle depends on the air quality of the room it’s working in, and how long it’s on for. What is CADR? CADR (Clean Air Delivery Rate) rating indicates the speed that air within a particular room can be cleaned. It’s measured in m^3/hr. A higher CADR means that the air puri- fier can clean air faster. Where can I find the warranty information for Samsung Air Purifiers? This page has all the warranty information you need: · https://www.samsung.com/au/support/warranty/ *Tested on the AX40M3040WMD for xylene, benzene, ethylbenzene, styrene & formaldehyde gases. The filter media has over 99.97% dust collection efficiency, based on a particle size of 0.26 ㎛, as specified by 42 CFR part 84. Anti- bacterial function tested on the filter media of the dust collecting filter. Tested in the National Test Institute of Korea. **The filter media has over 99.97% dust collection efficiency, based on a particle size of 0.26 ㎛, as specified by 42 CFR part 84. 1 Our definition of 'New Air' is air passed through a HEPA standard filter. 2 Afterpay allows you to pay for your purchase over 4 installments due every 2 weeks. Subject to approval by After- pay. 3 Approved customers and eligible cards only. Minimum spend and monthly payments required. Credit is provided by Latitude Finance Australia (ABN 42008583588), Australian Credit Licence number 392145.
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