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Perceived Effect of Technology on Training Delivery at Toyota Kenya

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Perceived Effect of Technology on Training Delivery at Toyota Kenya PERCEIVED EFFECT OF TECHNOLOGY ON TRAINING DELIVERY AT TOYOTA KENYA NAME: LAWRENCE MBUVI KAVOI SUPERVISOR: DR. MERCY MUNJURI A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE DEGREE OF MASTERS IN BUSINESS ADMINISTRATION SCHOOL OF BUSINESS UNIVERSITY OF NAIROBI DECLARATION I declare that this research project is my own work and it has not been submitted for any degree or examination in any other University. Lawrence Mbuvi Kavoi D61/72619/2014 Signature…………………… Date………………………… This project has been submitted with my approval as the university supervisor. Dr. Mercy Munjuri Lecturer Department of Business Administaration School of Business, University of Nairobi. Signature…………………… Date………………………… ii DEDICATION I dedicate this research project to my dear wife and my two children who have always been beside me, motivating and encouraging me as I pursued this programme to its completion. In addition, I commensed this MBA programme when my late mother was still alive hence she always kept on wishing me all the best as I further my studies. I salute her for the well wishes in my future academic endevoures. iii ACKNOWLEDGEMENTS I am grateful to God the Almighty for His grace and strength he gave me to go through this programme and complete this research project. I sincerely thank my supervisor, Dr. Mercy Munjuri for the continuous guidance and advise she gave me during my studies. This research project could not have been completed on time without her help and support. In addition, am also grateful to the moderator of this research project, Prof. Peter K’Obonyo for his support and prompt contribution in this work. I also extent my gratitude to the entire staff of the school of business, entire University of Nairobi and all my class collegues in the Master of Business Admnistration programme classes in the year 2014/2015. My appreciation also goes to my seniors and work collegues who encouraged me throughout the study. To my friends who contributed in one way or another, thank you all. Finally, I wish to thank the staff of Toyota Kenya who helped me especially spairing their time to participate in this study during the data collection exercise. iv TABLE OF CONTENTS DEDICATION.................................................................................................................. iii ACKNOWLEDGEMENTS ............................................................................................ iv LIST OF TABLES ........................................................................................................... ix LIST OF FIGURES ......................................................................................................... xi ABSTRACT ..................................................................................................................... xii CHAPTER ONE: INTRODUCTION ..............................................................................1 1.1 Background of the study ...................................................................................... 1 1.1.1 Advanced Technology .........................................................................................3 1.1.2 Training Delivery. ...............................................................................................5 1.1.3 Toyota Kenya Ltd ................................................................................................7 1.2 Research problem ...................................................................................................... 9 1.3 Research objective................................................................................................... 12 1.4 Value of the study ................................................................................................... 12 CHAPTER TWO: LITERATURE REVIEW ...............................................................14 2.1 Introduction ............................................................................................................. 14 2.2 Theoretical Underpinning of the Study ................................................................... 14 2.2.1 Cognitive flexibility theory ...............................................................................14 v 2.2.2 Human Capital Theory ......................................................................................15 2.3 Technological Approaches to Training Delivery .................................................... 16 2.4 Factors that Influence Training Delivery ................................................................ 19 2.5 Technological Advancement and Training Delivery .............................................. 20 CHAPTER THREE: RESEARCH METHODOLOGY ..............................................23 3.1 Introduction ............................................................................................................. 23 3.2 Research Design ...................................................................................................... 23 3.3 Target Population .................................................................................................... 23 3.4 Sample Design......................................................................................................... 24 3.4 Data Collection Methods ......................................................................................... 25 3.5 Data Analysis .......................................................................................................... 26 CHAPTER FOUR: DATA ANALYSIS, INTERPRETATION AND DISCUSSION27 4.1. Introduction ............................................................................................................ 27 4.2. Response Rate ........................................................................................................ 27 4.3. Demographic Information ...................................................................................... 28 4.3.1 Gender of the Respondents ................................................................................28 4.3.2 Age of the Respondents .....................................................................................29 vi 4.3.3 Level of education .............................................................................................31 4.3.4 Working duration in the Firm ............................................................................32 4.4 Technology and Training Delivery ......................................................................... 33 4.4.1 Formal Employee Training Delivery Programme .............................................33 4.4.2 Advancement of Training Delivery Programme by an Integrated Technology 34 4.4.3 Importance of Advanced Technology on Employees Training .........................36 4.4.4 Technology and Enhanced Training Delivery ...................................................37 4.4.5 Integration of Technology on Employees Training Delivery ............................38 4.4.6 Effect of Technology on Employee Training Delivery .....................................41 4.4.7 Training Delivery and Job Competence ............................................................43 4.4.8 Technology and Training Delivery Needs .........................................................44 4.4.9 Extent of Influence of Technology on Training Delivery Needs ......................46 4.4.10 Respondents Opinion on the Influence of Technology on Training Delivery Needs 47 4.4.11 Ways to Improve Training Delivery and Development in the Organization ..49 4.5 Discussion of Findings ............................................................................................ 49 vii CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS .51 5.1 Introduction ............................................................................................................. 51 5.2 Summary of the Findings ........................................................................................ 51 5.3 Conclusion ............................................................................................................... 52 5.4 Recommendations ................................................................................................... 53 5.5 Limitations of the study........................................................................................... 54 5.6 Suggestions for Further Studies .............................................................................. 55 REFERENCES .................................................................................................................57 APPENDICES ..................................................................................................................... i APPENDIX I: LETTER OF INTRODUCTION ................................................................. i APPENDIX II :QUESTIONNAIRE ................................................................................... ii viii LIST OF TABLES Table 1: Target Population................................................................................................ 24 Table 2: Sample Design .................................................................................................... 25 Table 3: Response Rate ..................................................................................................... 28 Table 4: Gender of the respondent .................................................................................... 29 Table 5: Age of the Respondents .....................................................................................
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