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Student Support and Services 2020 STUDENT SUPPORT AND SERVICES 1 UNIVERSITY OF CAPE TOWN STUDENT SUPPORT AND SERVICES 2020 Postal Address: REGISTRAR University of Cape Town Private Bag X3 RONDEBOSCH 7701 Telephone: General Enquiries 021 650-9111 Fax: 021 650-2138 Internet: www.uct.ac.za Student Records: 021 650- 3595 [email protected] Student Fees: 021 650- 1704; 650- 4076 [email protected] Office Hours: Fees and Cash Offices: 09h00 – 15h30 General Offices: 08h30 –12h30; 13h30 – 16h30 The Admissions Office and Student Records Office are located in the Masingene Building, Middle Campus, and are open from 08h30 to 16h30. The Cashier’s Office is located in Kramer Building, Middle Campus, and is open from 09h00 to 15h30. This handbook is part of a series that consists of: Book 1: Undergraduate Prospectus Book 2: Authorities and Information of Record Book 3: General rules and Policies Book 4: Academic Calendar and Meetings Book 5: Student Support and Services Books 6–11: Handbooks of the Faculties of Commerce, Engineering and the Built Environment, Health Sciences, Humanities, Law, Science Book 12: Student Fees Book 13: Bursary and Loan Opportunities for Undergraduate Study Book 14: Financial Assistance for Postgraduate Students 2 STUDENT SUPPORT AND SERVICES TABLE OF CONTENTS S Queries & Information – Department/Office Page No. 5 CE Academic Development Programme (ADP) 10 I Access Control Service (& Card Production Centre) 11 V Admissions Office 11 R ATMs 12 E S Baxter Theatre Centre 12 Benefit Scheme 13 D Cafeterias, Restaurants & Traders 13 N Campus Copy & Print 15 A Campus Protection Services 16 Careers Service 17 T Centre for Educational Testing for Access and Placement (CETAP) 18 R Chaplaincies 18 O • UCT Worship Centre 18 Child Guidance Clinic 19 PP Commissioners of Oaths 19 U Communication & Marketing Department (CMD) 20 S Department of Student Affairs (DSA) 21 T Student Development 22 • Division: Student Governance & Leadership 22 EN • Division: Student Orientation & Advocacy Services 23 D • Division: Sport & Recreation 23 U Student Funding 24 T • Student Undergraduate Funding 24 S • Administration 25 Student Housing & Residence Life 25 • First Tier Residences 27 • Second Tier Residences 28 • Third Tier Accommodation 30 Student Wellness Service 31 STUDENT SUPPORT AND SERVICES 3 Disability Service – Office for Inclusivity & Change (IOC) 33 S T Educare Centre 33 U Faculty Offices 34 D Fees Office 36 EN Information Communication & Technology Services (ICTS) 37 International Academic Programmes Office (IAPO) 38 T Jammie Shuttle / University Transport Services 40 Libraries 41 S U LSSA-LEAD School for Legal Practice 47 PP Medical Emergencies 47 • ER24 Paramedic Service 47 OR • Minor Cases – Student Wellness Services 48 Office for Inclusivity & Change (OIC) 48 T Post Office (Rhodes Gift) 49 Postgraduate Centre & Funding Office (PGC&FO) 50 A Postgraduate Studies 51 N SHAWCO (The Students’ Health & Welfare Centre Organisation) 52 D Sports Injuries Centre 53 STA Travel 54 S Student Discipline 54 E R Student Faculty Councils 55 V Student Learning Centres 56 I Student Records Office 58 C Students’ Representative Council (SRC) 58 E Student Societies 58 S Traffic Office 59 UBUNYE 59 UCT Graduate School of Business (GSB) Careers Service Office 60 UCT Law Clinic 61 UCT Ombud 61 4 STUDENT SUPPORT AND SERVICES UCT Radio 62 S UCT RAG 63 E UCT Store 63 C I Varsity Newspaper 64 V Writing Centre 64 R E S D N A T OR PP U S T EN D U T S STUDENT SUPPORT AND SERVICES 5 QUERIES & INFORMATION This table provides information on specific questions you may have or information you need and refers to the appropriate offices for assistance with the relevant page numbers for details. QUERY OFFICE TO CONTACT PAGE Academic Development Faculty Offices 34 Academic Development Programme (ADP) 10 Student Faculty Councils 55 Academic Problems Faculty Offices 34 Academic Development Programme (ADP) 10 Student Faculty Councils 55 Student Wellness Service (SWS) 31 Access Control / Student Cards Access Control Services 11 Accommodation (UCT) Student Housing & Residence Life (SH&RL) 25 Accommodation (Private) Communication & Marketing Dept (CMD) 19 International Academic Programmes Office 38 (IAPO) Chaplaincies 18 Student Housing & Residence Life (SH&RL) 25 Address Change Faculty Offices 34 Adjusting to UCT Student Wellness Service (SWS) 31 Admissions forms Admissions Office 11 Advertising Communication & Marketing Dept (CMD) 19 UCT Radio 62 Varsity News (Student Societies) 64 AIDS/HIV Office for Inclusivity & Change (OIC) 48 Student Wellness Service (SWS) 31 Alcohol Abuse Student Wellness Service (SWS) 31 Alcohol, serving or selling Student Development 21 Ambulances Medical Emergencies - ER24 Paramedics 47 Banks Banks – ATMs 12 6 STUDENT SUPPORT AND SERVICES QUERY OFFICE TO CONTACT PAGE Binding (Theses etc) Books Campus Copy & Print 15 Books UCT Store 63 Bursaries Student Funding 24 Postgraduate Centre & Funding Office 50 (PGC& FO) Bus Services Jammie Shuttle / University Transport 40 Services Cafeterias & Restaurants Cafeterias, Restaurants & Traders 13 Careers Advice & Information Careers Service 17 Certificates of Registration & Student Records Office 58 Good Conduct Certification of Documents Commissioner of Oaths 19 Child Care Educare Centre 33 Community Service SHAWCO 52 UBUNYE 59 UCT RAG 63 Computer Skills & Computers Academic Development Programme (ADP) 10 Student Learning Centres 56 ICTS 37 Contraception Advice Student Wellness Service (SWS) 31 Copying / Printing / Binding Campus Copy & Print 15 Counselling Careers Service 17 • Academic Child Guidance Clinic 19 • Personal Faculty Offices (Academic Advisers) 34 Student Wellness Service (SWS) 31 Student Housing & Residence Life (SH&RL) 25 Course Changes Faculty Offices 34 Crime Reporting Campus Protection Service 16 Curriculum Advice Faculty Offices 34 CV-building Careers Service 17 Depression Student Wellness Service (SWS) 31 Disabilities Disability Service 33 (Physical & Learning) Emergencies • General Campus Protection Services 16 • Medical Medical Emergencies 47 Entertainment Baxter Theatre Centre 12 STUDENT SUPPORT AND SERVICES 7 QUERY OFFICE TO CONTACT PAGE Events on Campus Communications & Marketing Dept (CMD) 20 Student Orientation & Advocacy Centre 23 UCT Home Page (CMD) 19 Careers Service 17 Students’ Representative Council (SRC) 58 Examinations • Dates, results Student Records 58 • Deferred exams, extra time Student Wellness Service (SWS) 31 • Supplementary Exams Faculty Offices 34 • Stress, Illness Libraries 40 • Examination Papers Disability Service / OIC 33/48 Family Problems Student Wellness Service (SWS) 31 Fee Accounts Fees Office 36 Financial Assistance Student Financial Aid 23 Postgraduate Centre & Funding Office 50 (PGC& FO) International Students Student Societies 58 International Academic Programmes Office 38 (IAPO) Graduate School UCT Graduate School of Business (GSB) 60 Careers Service Guidance & Referrals Careers Service 17 Chaplaincies 18 Child Guidance Clinic 19 Faculty Offices 34 International Academic Programmes Office 38 (IAPO) Student Orientation & Advocacy Service 23 Student Wellness Service (SWS) 31 Harassment Office for Inclusivity & Change (OIC) 48 HIV Education Office for Inclusivity & Change (OIC) 48 HIV Testing Student Wellness Service (SWS) 31 Homesickness Student Wellness Service (SWS) 31 Informal Traders Cafeterias, Restaurants, Traders 13 Information, General Admissions Office 11 Faculty Offices 34 Student Orientation & Advocacy Service 23 Information Services / IT ICTS 37 Insurance/Benefit Scheme Benefit Scheme 13 Student Wellness Service (SWS) 31 8 STUDENT SUPPORT AND SERVICES QUERY OFFICE TO CONTACT PAGE Job Hunting Careers Service 17 Legal Problems LSSA – Lead School for Legal Studies 47 Student Discipline 54 UCT Law Clinic 61 Learning difficulties / slow Student Wellness Service (SWS) for 31 writing medically related Disability Service for disability related 33 Leave of Absence Faculty Offices 34 Libraries Libraries 41 Lost Property Campus Protection Services 16 Media Services Communication & Marketing Dept (CMD) 20 UCT Radio 62 Varsity Newspaper 64 Medical Problems Sports Injuries Centre 53 Student Wellness Service (SWS) 31 National Benchmarking Test Centre for Educational Testing for Access & 18 (NBT) Placement (CETAP) Orientation Faculty Offices 34 Student Orientation & Advocacy Service 23 Parking Traffic Office 59 Passports International Academic Programmes Offices 38 (IAPO) Personal Development Careers Service 17 Student Wellness Service (SWS) 31 Postal Services Post Office (Rhodes Gift) 49 Psychological problems Student Wellness Service (SWS) 31 Racial harassment Office for Inclusivity & Change (OIC) 48 Rape Campus Protection Service 16 Office for Inclusivity & Change (OIC) 48 Student Wellness Service (SWS) 31 Re-admission Faculty Offices 34 Student Records Office 58 Students’ Representative Council (SRC) 58 Registration (Student) Cards Access Control Services & Card Production 11 Centre Faculty Offices 34 Residences Student Housing & Residence Life (SH&RL) 24 Religious Worship Chaplaincies / UCT Worship Centre 18 Safety & Protection Campus Protection Service 16 Sexual Harassment Office for Inclusivity & Change (OIC) 48 STUDENT SUPPORT AND SERVICES 9 QUERY OFFICE TO CONTACT PAGE Social Services SHAWCO 52 UBUNYE 59 Societies Student Development 22 Student Societies 58 Sport Sport & Recreation 23 Sports Injuries Centre 53 Student Cards Access Control Service & Card Prod. Centre 11 Student Organisations Student Development 22 Students’ Representative Council (SRC) 58 Student Societies
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