THE LIGHTHOUSE HOTEL PLC Jetwing Lighthouse, Dadella, Galle, Sri Lanka T: +94 91 222 3744 F: +94 91 222 4021 ANNUAL REPORT 2016/17 Jetwing Hotels Limited Jetwing House, 46/26, Nawam Mawatha, Colombo 02, Sri Lanka T: +94 11 470 9400 F: +94 11 234 5729 E-mail:
[email protected] ANNUAL REPORT 2016/17 www.jetwinghotels.com THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 1 2 ANNUAL REPORT 2016/17 THE LIGHTHOUSE HOTEL PLC The Jetwing Lighthouse proposition is an invitation to enjoy the pleasure of a premium hospitality experience. Phrases such as “pamper yourself”, “sublime relaxation”, “the ultimate holiday” truly come alive when Jetwing Lighthouse matches them with “cordon bleu cuisine and service”, “luxurious accommodation” and “your comfort and satisfaction is all”. In fact, this is the Jetwing Lighthouse 24/7, 365-day, hospitality experience – an embodiment of the finest of the finest in every way. Its successful delivery and its enjoyment in equal measure have made 2016/17 a special year. THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 3 4 ANNUAL REPORT 2016/17 THE LIGHTHOUSE HOTEL PLC A la carte THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 5 Page: 09 0100 Page: 15 0200 Check in From the Suite About Jetwing Lighthouse 11 Letter from the Chairman 16 Jetwing Lighthouse Family 12 Managing Director's Review 22 Page: 49 0500 Page: 59 0600 House Count Hoteliers Products and Services 50 Demographics 61 Online Platforms 51 Recruitment 62 Health and Safety 56 Training and Development 64 Marketing Communication 57 Health and Safety