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The Lighthouse Hotel Plc Annual Report 2016/17

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The Lighthouse Hotel Plc Annual Report 2016/17 THE LIGHTHOUSE HOTEL PLC Jetwing Lighthouse, Dadella, Galle, Sri Lanka T: +94 91 222 3744 F: +94 91 222 4021 ANNUAL REPORT 2016/17 Jetwing Hotels Limited Jetwing House, 46/26, Nawam Mawatha, Colombo 02, Sri Lanka T: +94 11 470 9400 F: +94 11 234 5729 E-mail: [email protected] ANNUAL REPORT 2016/17 www.jetwinghotels.com THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 1 2 ANNUAL REPORT 2016/17 THE LIGHTHOUSE HOTEL PLC The Jetwing Lighthouse proposition is an invitation to enjoy the pleasure of a premium hospitality experience. Phrases such as “pamper yourself”, “sublime relaxation”, “the ultimate holiday” truly come alive when Jetwing Lighthouse matches them with “cordon bleu cuisine and service”, “luxurious accommodation” and “your comfort and satisfaction is all”. In fact, this is the Jetwing Lighthouse 24/7, 365-day, hospitality experience – an embodiment of the finest of the finest in every way. Its successful delivery and its enjoyment in equal measure have made 2016/17 a special year. THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 3 4 ANNUAL REPORT 2016/17 THE LIGHTHOUSE HOTEL PLC A la carte THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 5 Page: 09 0100 Page: 15 0200 Check in From the Suite About Jetwing Lighthouse 11 Letter from the Chairman 16 Jetwing Lighthouse Family 12 Managing Director's Review 22 Page: 49 0500 Page: 59 0600 House Count Hoteliers Products and Services 50 Demographics 61 Online Platforms 51 Recruitment 62 Health and Safety 56 Training and Development 64 Marketing Communication 57 Health and Safety 69 Compliance 57 Grievance Handling 70 Page: 87 0900 Page: 115 1000 Stewardship Safe Deposit Board of Directors 88 Financial Calendar 116 Corporate Governance 92 Financial Review 117 Integrated Risk Management 98 Value Added and Distributed 121 Remuneration Committee Report 106 Statement of Directors’ Responsibilities 122 Audit Committee Report 107 Independent Auditors’ Report 123 Related Party Transactions Review 108 Statement of Financial Position 124 Committee Report Statement of Profit or Loss 125 Annual Report of the Board of Directors on 109 Statement of Comprehensive Income 126 the Affairs of the Company Statement of Changes in Equity 127 Statement of Cash Flows 128 Notes to the Financial Statements 129 6 ANNUAL REPORT 2016/17 THE LIGHTHOUSE HOTEL PLC Page: 27 0300 Page: 33 0400 Centrepiece The ‘AAA Five- Diamond’ Model Financial Highlights 28 A Model to Success 34 Operational Highlights 30 Operating Environment 36 Strategic Direction 40 Institutional Capital 41 Stakeholders 45 Page: 73 0700 Page: 79 0800 Community Environment Jetwing Youth Development Project (JYDP) 75 Green Initiatives 81 The Lighthouse Community Pool 75 Energy and Emission Management 81 Jetwing Lighthouse Tuk-tuk Project 76 Water Management 84 Indirect Economic Benefits 76 Waste Management 85 Compliance 85 Page: 173 1100 Check Out Related Companies which had 174 Transactions with the Company Names of Directors of Related Companies 177 which had Transactions with the Company Information to Shareholders and Investors 179 Ten Year Summary 184 About this Report 186 Organizational Structure 187 GRI Content Index 188 Corporate Information 191 Notice of Meeting 192 Form of Proxy Enclosed THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 7 8 ANNUAL REPORT 2016/17 THE LIGHTHOUSE HOTEL PLC 01 Check in THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 9 CHECK IN Incorporated in 1994, The Lighthouse Hotel PLC is an integral member of the Jetwing Family of Hotels. The Hotel is perfectly positioned in the South-Western coastal belt of Sri Lanka, within striking distance of the historically significant city of Galle and Galle Fort: a UNESCO World Heritage Site. With its unique combination of Moorish, Oriental and Dutch influenced architecture exemplified by the minimalist design, rampart-like façade entrance, magnificent spiral staircase, the Jetwing Lighthouse is an architectural masterpiece of Sri Lanka’s most revered architect, Geoffrey Bawa. Jetwing Lighthouse offers luxurious accommodation to leisure and business travellers. The breathtaking views and the elegant charm of the Hotel have made it an ideal location for weddings. Jetwing Lighthouse has a range of accommodation options including three themed suites and 60 rooms. The Lighthouse Hotel PLC also operates Jetwing Kurulubedda, a boutique hotel with two private dwellings and four rooms, the exclusive Jetwing Lighthouse Club with 22 rooms including two themed suites, Galle Heritage Villa by Jetwing and Era Beach by Jetwing. Our core values of Passion, Humility, Integrity and Tenacity and our vision, ‘To be world class in everything we do’, are incorporated in all our processes and are implemented by our management and staff. The vision and the core values contribute to fulfilling our mission statement: ‘To be a family of people and companies committed to legendary and innovative service leading to high stakeholder satisfaction’. THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 11 CHECK IN Jetwing Kurulubedda Jetwing Lighthouse Club Located in the village on Mahamodara in Galle the Jetwing Lighthouse Club is located in the heart of secluded haven of Jetwing Kurulubedda will allow historical Galle. Facing the spectacular sun, sand you to leave the world far behind and enter your and sunsets of the Southern Coast, guests can own little nook of paradise. If it's seclusion you seek, unwind and indulge in the luxury and exclusivity take a boat upstream through tangled mangroves of this tropical retreat. Personalized butler service, and you will find on the Southern Coast of Sri Lanka, gastronomical delights at Nihal’s, a dip in the in the historic city of Galle, a resort that can truly soothing waters of the pool or the warm azure be called your own private Eden. Every aspect of waters of the Indian Ocean and pampering spa the property exudes peace, calm and a soothing treatments are all available within the understated atmosphere. The two stilted dwellings and four elegance of this peaceful property. The hotel Deluxe rooms which rise above the ground overlook rooms and exclusive suites are plush and there gardens and the lush surroundings. is generous use of rich timber and eco-friendly fabric, letting in the fresh sea breeze and allowing stunning views of the Indian Ocean. 12 ANNUAL REPORT 2016/17 THE LIGHTHOUSE HOTEL PLC CHECK IN Galle Heritage Villa by Jetwing Era Beach by Jetwing Galle Heritage Villa by Jetwing sits comfortably in Situated in the deep South of the Island, Era Beach the heart of the UNESCO World Heritage site of by Jetwing offers pure relaxation and luxurious Galle Fort amidst the cobbled streets of a bygone understated elegance and comfort. Throughout its era. The villa is a transformation of a Colonial Dutch expanse, in architecture and in choice of furniture Villa, and boasts four large, elegantly decorated and fittings, a strong Dutch influence prevails, deluxe rooms. Complete with all the facilities of a giving you a glimpse of a historic past. Each of the modern hotel, this breathtaking property mixes seven bedrooms is considered a suite – tastefully the old with the new. designed with exquisite detail, fine furnishings and luxurious bathrooms. Meals are served at the beautifully furnished main dining room or even tapas style choices are available in the bar area. Walk through the garden and be captivated with views of the pristine golden sands and the inviting turquoise ocean. THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 13 14 ANNUAL REPORT 2016/17 THE LIGHTHOUSE HOTEL PLC 02 From the Suite THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 15 Letter from the Chairman “ This scenic promontory just north of Galle, where the main road skirted a small sandy inlet of the sea - had always intrigued and attracted him; on boyhood family holidays in the south, he had often admired it in passing, and he had got it as soon as he had seen it advertised. Years before he put a cent into the Lighthouse project, Herbert had already been committed, he dared to dream” From A Man in His Time, the biography of Jetwing’s Founder. 16 ANNUAL REPORT 2016/17 THE LIGHTHOUSE HOTEL PLC THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 17 18 ANNUAL REPORT 2016/17 THE LIGHTHOUSE HOTEL PLC THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 19 Hiran Cooray – Chairman 2nd May 2017 20 ANNUAL REPORT 2016/17 THE LIGHTHOUSE HOTEL PLC SereneFROM THE PRESIDENTIAL Haven SUITE A stroke of elegance that exhibits old world charm along with modern day comfort. THE LIGHTHOUSE HOTEL PLC ANNUAL REPORT 2016/17 21 Managing Director’s Review In spite of challenging times ahead for the luxury hotel industry, we will remain steadfast in our focus to deliver sustainable growth and value creation for our shareholders. The strong fundamentals built into our business, our strategic governance, together with financial prudence maintained in our operations will assist us to confront the challenges that lie ahead of us in 2017. Ayubowan! Being Consistent in an Throughout the 20-year-old history of The Lighthouse Inconsistent Context Hotel PLC, we have encountered many periods Despite geopolitical issues and economic volatility of challenge along with achieving milestone after in 2016, the travel and tourism industry displayed milestone in developing one of the finest iconic resilience and travel remained on the increase hotel brands in Sri Lanka. For us, 2016 was a contributing 10.2% to the world GDP (US$ 7.6 trillion). challenging year with continuing global economic Sri Lanka recorded over 2 million tourist arrivals in volatility and new developments in the local tourism 2016 cementing our reputation as one of the top industry, keeping our business operating margins tourist destinations in the world. Emerging markets under pressure. Despite these challenges, we have like China, India and the Middle East displayed continued to adhere strongly to our vision of being a spirited growth in 2016.
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