Proposed Holborn Station Capacity Upgrade Public Consultation September – November 2017 Consultation Report July 2018
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Proposed Holborn Station Capacity Upgrade Public consultation September – November 2017 Consultation report July 2018 Proposed Holborn Station Capacity Upgrade Public Consultation September – November 2017 Consultation report Published July 2018 Page 2 of 84 Contents 1. Summary 4 2 Introduction 6 3 Background to the scheme 7 4 Methodology 8 5 Overview of Consultation Responses 11 6 Analysis of consultation responses 17 7 Responses from stakeholders 25 8 Next steps 31 Appendix A1 – Comments on the need for a capacity upgrade (question 2) 32 Appendix A2 – Comments on our upgrade proposals (question 4) 33 Appendix A3 – Comments about the quality of consultation (question 12) 38 Appendix B – Consultation leaflet 40 Appendix C – Leaflet distribution area (800m radius of Holborn station) 43 Appendix D – Email to stakeholders 44 Appendix E – Letter to businesses within 800m radius of Holborn station 45 Appendix F – Letter to near neighbours (owners of properties) 46 Appendix G – Letter to near neighbour businesses and organisations 48 Appendix H – List of stakeholders consulted 50 Appendix I – Email to Oyster card users 59 Appendix J – Public exhibition display boards 60 Appendix K – Press Release 70 Appendix L – Questionnaire 71 Appendix M – Demographic monitoring 78 Appendix N - Support and opposition by profile of respondents 81 Page 3 of 84 1. Summary 1.1 In September 2017, we held a nine week public consultation on the need for and our emerging proposals to substantially upgrade the capacity of Holborn station. The consultation ran from 18 September to 17 November 2017. This was our first public consultation about upgrading the capacity of the station. 1.2 We also held three engagement sessions for local businesses and residents in March 2017 about our proposals. 1.3 Information about the proposals was available online. Members of the public and other stakeholders could give their views either by completing a questionnaire, responding by email or by post. The questionnaire could be filled in either online or by a paper copy. 1.4 We held a three day consultation event at Conway Hall close to Holborn station. The event ran from 08:00 to 20:00 each day. 1.5 We carried out a number of activities to support the consultation and let people know how they could participate: • Pre-consultation engagement with stakeholders • 17,711 consultation leaflets to local residents • 3,335 Royal mail addressed letters with a leaflet to businesses • 1,000 leaflets distributed to local libraries, GP centres, churches and a Citizens Advice Bureau • Emails to 103,378 Oystercard users who have used the station or passed through the station • Letters and emails to local, London wide and national statutory and non-statutory stakeholder groups and elected members • Letters and leaflets to owners of properties who are immediate neighbours of the proposed work site. We also walked around this area and spoke to many businesses about the consultation • Promotion through Twitter with tweets through @TfL linking to the consultation • Public exhibition over three days, where people could speak to the project team • Seven factsheets available online, or available in paper copy at the exhibition or on request • Leafletting outside Holborn station on days of the exhibition and a poster at the station • Station announcement over the PA system on the days of the exhibition • Press release 1.6 We received 995 responses of which 981 were from members of the public and 14 were from stakeholders and interest groups. 1.7 We asked four questions about the proposed capacity upgrade: i. Do you agree or disagree that there is a need for a capacity upgrade of Holborn station? ii. Please let us have any comments about the need for a capacity upgrade of Holborn station Page 4 of 84 iii. How strongly do you support or oppose our proposals for improving the capacity at Holborn station? iv. Please let us have any comments about our proposals for improving the capacity at Holborn station 1.8 98 per cent of respondents agreed with the need to upgrade the station (86 per cent strongly agreed, 12 per cent agreed). 96 per cent of respondents supported our proposals (84 per cent strongly supported, 13 per cent partially supported). Note: figures are rounded up. 1.9 Respondents could make several comments when answering the open questions. 635 respondents provided comments to question 2 about the need for a capacity upgrade. The most frequently mentioned comment was that capacity at the station is not adequate and action needs to be taken. 1.10 464 respondents answered question 4 about our proposals for improving the capacity of the station. The comments were generally positive and supportive of our proposals. 1.11 Section 6 of the report provides a summary of consultation responses. Appendices A1 and A2 provide a full breakdown of comments made to the open ended question. 1.12 We asked for views about the quality of the consultation. 98 per cent of respondents considered the consultation to be very good, good or acceptable. 1.13 We have published a separate report, ‘Response to issues raised in 2017 Consultation’ together with this report on our consultation website tfl.gov.uk/holborn- station-upgrade. We will contact everyone who responded to the consultation and provided us with an email address to let them know that both reports are available. 1.14 Engagement on the proposals is ongoing. Since the consultation closed in November 2017 we have engaged further with Camden Council and other stakeholders. There is a project email address [email protected] and we continue to respond to requests for information. We will continue to engage with stakeholders in 2018. 1.15 Work on the project continues. We anticipate a further public consultation in 2020, on how we build the new station entrance and manage the construction. This is prior to an application for permission to carry out the capacity upgrade through a Transport and Works Act Order (TWAO). 1.16 We will produce an overall consultation report, highlighting all the consultation and engagement activities carried out to inform the proposals as part of our TWAO application. Page 5 of 84 2 Introduction 2.1 We are proposing to substantially upgrade the capacity of Holborn station. 2.2 A possible site for a new station entrance would be at the southern end of Procter Street. 2.3 We carried out a public consultation on the need for a capacity upgrade and our proposals between 18 September and 17 November 2017. The responses we received will be used to inform design and planning work before we carry out a further consultation. 2.4 Subject to support in principle, funding being agreed, further consultation and the proposal being endorsed by the Mayor, we would apply to the Secretary of State for Transport for powers to build the new second entrance and below ground works. This would be through a Transport and Works Act Order (TWAO). Page 6 of 84 3 Background to the scheme 3.1 At the busiest times, large numbers of customers are trying to enter or and leave the station, as well as changing between the Central and Piccadilly lines. Everyone who uses the station currently has to pass through a single point at the bottom of the main escalators. 3.2 During the evening peak, we often have to hold people outside the ticket gates, sometimes for as long as 20 minutes. Demand is set to increase and if we do nothing, these issues will become worse. 3.3 The station also needs improving so it can support the growing, vibrant local community and economy. Holborn is designated as a ‘Growth Area’, meaning the Greater London Authority and Camden Council have a target for 2,000 new jobs and 200 new homes in this area. 3.4 We want to provide a much better experience for passengers using the station and believe our customers would benefit from: • a new second entrance and exit to the station • step-free access from the street to trains • more escalators • more space to change between Piccadilly and Central lines 3.5 A possible site for a new station entrance would be at the southern end of Procter Street. Escalators from there could provide a direct route to the Central line platforms, and a new additional route via escalators to the Piccadilly line platforms. This would reduce congestion below ground and relieve pressure on the existing Kingsway entrance. 3.6 We would install lifts at the Kingsway entrance to provide step-free access from street to trains. This would give our customers a greater choice of travel options; the lifts would directly benefit older people and people with accessibility requirements, as well as parents and carers with children and pushchairs, or those with heavy luggage and shopping. We would also improve the layout of the Kingsway entrance. 3.7 Below ground there would be more space, including a new concourse at the Piccadilly line level. 3.8 These changes would support future plans to increase the number of trains on the Central and Piccadilly lines. 3.9 The Mayor, Sadiq Khan, is committed to these proposals and we have allocated funds for the upgrade in our Business Plan. Increasing the capacity of Holborn station supports his Healthy Streets approach, which prioritises walking, cycling and public transport to create a healthy city. 3.10 Subject to consultation and permissions, we could start work in 2023. 3.11 We have carried out engagement with Camden Council and local stakeholders about our proposals. We held three engagement sessions for local residents and businesses on our proposals in March 2017. This was our first public consultation.