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Oloolaiser Water and Sewerage Company Strategic Plan 2017/18

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Oloolaiser Water and Sewerage Company Strategic Plan 2017/18 OLOOLAISER WATER AND SEWERAGE COMPANY STRATEGIC PLAN 2017/18 – 2021/22 FEBRUARY 2018 TABLE OF CONTENTS PAGE CHAIRMAN’S STATEMENT ..................................................................................................................... VII MANAGING DIRECTORS STATEMENT ............................................................................................ VIII EXECUTIVE SUMMARY ............................................................................................................................. IX CHAPTER ONE ................................................................................................................................................ 1 INTRODUCTION ............................................................................................................................................ 1 1.1 BACKGROUND ......................................................................................................................................... 1 1.2 OWSC’S ROLE IN THE ACHIEVEMENT OF VISION 2030 AND SDGS ..................................... 2 1.3 RATIONALE FOR THE STRATEGIC PLAN ......................................................................................... 4 1.4 EXPECTED OPERATING ENVIRONMENT/PLANNING ASSUMPTIONS .................................... 5 1.5 PROCESS OF DEVELOPING THE PLAN ............................................................................................. 5 CHAPTER TWO ............................................................................................................................................... 7 INSTITUTIONAL REVIEW ......................................................................................................................... 7 2.1 MANDATE AND CORE FUNCTIONS ................................................................................................... 7 2.2 VISION ....................................................................................................................................................... 7 2.3 MISSION .................................................................................................................................................... 7 2.4 CORE VALUES .......................................................................................................................................... 8 CHAPTER THREE ........................................................................................................................................... 9 SITUATIONAL ANALYSIS ......................................................................................................................... 9 3.1 WATER SECTOR ANALYSIS ................................................................................................................. 9 3.2 ENVIRONMENTAL SCANNING .......................................................................................................... 15 3.3 STAKEHOLDER ANALYSIS ................................................................................................................. 19 CHAPTER FOUR ........................................................................................................................................... 23 STRATEGIC ANALYSIS ............................................................................................................................. 23 4.1 STRATEGIC THEMES ........................................................................................................................... 23 4.2 STRATEGIC OBJECTIVES AND STRATEGIES .............................................................................. 26 CHAPTER FIVE ............................................................................................................................................. 29 IMPLEMENTATION PLAN ........................................................................................................................ 29 CHAPTER SIX................................................................................................................................................ 61 FINANCIAL REQUIREMENTS AND MOBILIZATION .................................................................... 61 6.1 FINANCIAL RESOURCES REQUIREMENT ...................................................................................... 61 6.2 RESOURCE MOBILIZATION STRATEGIES .................................................................................... 62 CHAPTER SEVEN ......................................................................................................................................... 63 MONITORING AND EVALUATION ....................................................................................................... 63 7.1 OBJECTIVES OF MONITORING AND EVALUATION ................................................................... 63 7.2 MONITORING AND EVALUATION (M & E) FRAMEWORK ......................................................... 63 7.3 KEY PERFORMANCE INDICATORS .................................................................................................. 64 Oloolaiser Water and Sewerage Company Strategic Plan (2017/18– ii 2021/22) 7.4 ACCOUNTABILITY AND RISK ............................................................................................................ 65 APPENDICIES ............................................................................................................................................... 67 APPENDIX I: WATER PRODUCTION ...................................................................................................................... 67 APPENDIX II: FINANCIAL PROJECTION ................................................................................................................ 68 APPENDIX III: THE COMPANIES PROPOSED ORGANOGRAM ............................................................................. 69 Oloolaiser Water and Sewerage Company Strategic Plan (2017/18– 2021/22) iii LIST OF TABLES Table 1: Income Statement Extracts………………………………………………………….……..……………………11 Table 2: Statement of Financial Position Extracts……………………………………………………….…….....12 Table 3: Past Non-Financial Performance Indicators…………………………………………….……………….13 Table 4: PESTEL Analysis………………………………………………………………………..................……………15 Table 5: Key stakeholders of OWSC ............................................................................ 20 Table 6: Strategic Themes, Objectives and Strategies ................................................... 26 Table 7: Financial Resource Requirements……………………………………………………………………………..62 Table 8: Key Performance Indicators……………………………………………….……………………………………..65 LIST OF FIGURES Figure 1: Kiserian Dam at Full Capacity.......................................................................xi Figure 2: OWSC Area of Jurisdiction………………………………………………………………………………………..2 Figure 3: Water Quality Officers at Kiserian Laboratory………………………………………………………….8 Figure 4: Total Income, Total Costs and Surplus/Loss trend…………………………………………………12 Figure 5: Company Treatment Facility.........................................................................14 Figure 6: Safisan Toilets Constructed in Low Income Areas…………………………………………….……16 Figure 7: A Modern Backwashing Tank at Kiserian Dam………………………………………………….…….19 Figure 8: Ongata Rongai Public Sanitation Toilet……………………………………………………………………25 Oloolaiser Water and Sewerage Company Strategic Plan (2017/18– 2021/22) iv LIST OF ACRONYMS AND ABBREVIATIONS AWSB - Athi Water Services Board BOD – Board of Directors DTF – Decentralized Treatment Facilities ERM – Enterprise Risk Management GIS – Geographical Information System GoK – Government of Kenya HOD – Head of Department ICT – Information and Communication Technology KPI – Key Performance Indicator LIAs – Low Income Areas MD – Managing Director M & E – Monitoring and Evaluation MoU – Memorandum of Understanding MWS – Ministry of Water and Sanitation NEMA – National Environment Management Authority NRW – Non-Revenue Water NWMP – National Water Master Plan NWSC - Nairobi Water and Sewerage Company OWSC – Oloolaiser Water and Sewerage Company Limited O&M – Operation and Maintenance PESTEL – Political, Economic, Socio-cultural, Technological, Ecological and Legal SDGs – Sustainable Development Goals SOP - Standard Operating Procedures SPA – Service Provision Agreement TNA – Training Needs Assessment VAT – Value Added Tax WAB – Water Appeals Board WARREC – Water Research and Resource Centre Oloolaiser Water and Sewerage Company Strategic Plan (2017/18– 2021/22) v WASREB – Water Services Regulatory Board WRA – Water Resources Authority WSB – Water Services Board WSP – Water Services Provider WSTF – Water Sector Trust Fund Oloolaiser Water and Sewerage Company Strategic Plan (2017/18– 2021/22) vi CHAIRMAN’S STATEMENT This is the first strategic plan for Oloolaiser Water and Sewerage Company Ltd. The strategic plan has been prepared with the country’s development Agenda in mind as envisioned in various policy documents which include the Vision 2030, the National Water Service Strategy, Millennium Development Goals and Targets, the Nairobi Water Master plan, and the Service Provision Agreement between the Company and the Licensee. The success achieved in developing this document can be alluded to all Board of Directors, GIZ, The Management Team, Chief Executive Committee Member, The Chief Officer and the whole County Government of Kajiado fraternity. This document has provided us with a plan that sets clear goals and describes a number of strategies
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