IUM Voice Oct Dec.Pdf

Vol. 8 - Issue 3 October - December 2016

IUMThe International V University Of Management ICE

IUM on the move Nkurenkuru OpenS New Academic Building

A Global Hub for Management Science and Information Technology CAMPUS LIFE OUT & ABOUT EDU-CORNER SRC views 12TH IUM Graduation Role and function of the Dean of students OUR GLOBAL/LOCAL PARTNERS

● Asia - e University (Malaysia) ● NANTU ● Duale Hochschule Baden - Wurttemberg (DHBW), ● NCCI Germany ● Medi - Clinic ● GAZI University ● Ministry of Health and Social Services ● HMH International Education Consultants Pte Ltd, ● Katutura Community College Singapore ● Rhino Park Private Hospital ● Share World Open University of Malawi ● Paramount Healthcare Centre ● University of Uyo, Nigeria ● Global Business Labs ● Murdoch University, Dubai, UAE ● Raymond C. Dabney University , USA ● Hunan Normal University, China ● Swaziland Institute ● The Open Window School of Visual Communication, ● Limkokwing University South Africa ● University of Western Cape, School of Nursing, SA ● Mount Kenya University ● University of Namibia ● Institute of Open Learning(IOL), Namibia ● University of Technology, Jamaica ● Triumphant College, Namibia ● Zimbabwe Institute of Management ● Namibia Institute of Bankers (Pty) Ltd ● NIPAM www.ium.edu.na A UNIVERSITY DEDICATED TO ITS PEOPLE’S FUTURE. EDITOR’S NOTE C o n t e n t s 4 COVER STORY

3. Editor's Note 4. Cover Story 6. Messsage from the V.C 8. The importance of research At IUM and Namibia at large 10. 12TH IUM Graduation elcome to the October – December 2016 issue of the IUM 12. Role and function of the dean of students Voice. I am excited to share with you that IUM has recently celebrated a great milestone. On the 26th September 2016 13. Applying the Marketing concept theW IUM 12th Graduation ceremony took place at Safari Court Hotel Conference Centre. Indeed a joyous occasion for the 1,700 students 14. A must know for all students graduating with Higher Diplomas, Honours Degrees, Masters Degrees 15. SRC Views and for the first time we graduated a Doctoral Degree student, Dr Frieda Shimbuli. We were honoured by the presence of the Right Honourable 17. 2017 IUM SRC - Windhoek Prime Minister Rt.Hon. Saara Kuugongelwa-Amadhila, our key note speaker. The ceremony was completed by the conferring of Honourary 18. Academic Calender Professorship to Professor Dr.Simon.N.Gicharu, CBS founder and Chairman of Mount Kenya University (MKU) EDITOR The article- titled “The Importance of Research” by Seno Namwandi- MS VIOLET NTWALA SIMATAA Research Assistant and IP Officer, talks about the importance of research at University particularly at IUM and in Namibia at large. This SUB-EDITOR edition also provides guidelines on how to treat students and clients at DR RUKEE TJINGAETE IUM. MRS HILIA SIKANDA

IUM continues to grow in terms of infrastructural development, am EDITORIAL BOARD pleased to inform our readers that the Nkurenkuru campus has been DR ASOKA.S.SENEVIRATNE inaugurated by H.E.Dr.Hifikepunye Pohamba, Former President of the LIEUTENANT-GENERAL (RTD) DENGA NDAITWAH Republic of Namibia. The campus is valued at N$24 Million. The campus DR RUKEE TJINGAETE comprises of lecture halls, computer labs, offices and library and will MRS HILIA SIKANDA accommodate more than 500 students at a sitting. MS VIOLET NTWALA SIMATAA MS MEKELOYE NAMBILI The editorial team would like to thank everyone that contributed to the MS MERIAM SHIINDA IUM Voice and encourage you to continue supporting us in 2017.We wish our readers a blessed festive season. CONTRIBUTORS MS MEKELOYE NAMBILI Make sure to grab a copy and read. This will keep you informed about MS SENO NAMWANDI what is happening around you. MRS RISPEL Kindly submit your request to us to incorporate your comments to MR JULIUS IIKELA enrich IUM Voice. MRS VIRGINA W NAMWANDI MRS HILIA SIKANDA Watch out for our next issue scheduled for January 2017. PHOTOGRAPHER Violet Ntwala Simataa MS MEKELOYE NAMBILI Advertising: [email protected] | Tel: 061 4336000 MS VIOLET NTWALA SIMATAA DRAYCOTT MULTIMEDIA

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A Global Hub for Management Science and Information Technology 3 October - December 2016 | IUM VOICE COVER STORY COVER STORY

Welcoming the large gathering of invited the programmes offered, if not all, are at Educaon Honours (NQF Level 8) guests comprising of high government the request of stakeholders, e.g. the ● Postgraduate Diploma in Educaon officials and dignitaries, Governor of the nursing programme, the Ministry of Health (NQF Level 8) Kavango West region Hon. Sirkka Ausiku, and Social Services requested IUM to he Year 2016 has witnessed IUM reflected down memory lane on the mount this programme”. It is therefore entering a new dynamic growth These qualificaons will equip individuals beginning of the road to the establishment undoubtable that IUM is sll around 22 phase. The unveiling of the who have the zeal to become professionals of the IUM Nkurenkuru campus. years a�er formulaon because its IUM ON Tmulmillion dollar IUM Nkurenkuru New and broad based qualified teachers and Recounng from the date of the official programmes are demand driven and thus ors. The structures of these Academic Building held on the 29 educat opening of IUM as the first university to delivering the required products. qualificaons are designed to stretch and November 2016 in Kavango west region, open its doors in Kavango west region, the challenge student teachers to the was yet another great achievement in IUM's governor hailed IUM for this achievement The day's joyous mood was elevated by maximum, those with the passion for trajectory move to reach its promised land as she stated that “IUM responded to our performances from Ewi Lyo Mwiigidhi teaching to fulfil their full potenal as well of being a global hub for management call, and brought, unhesitangly, its Choir from Oshana Region and Kanuni as to become defining players in the THE MOVE science and informaon technology. facilies to us when others are sll cultural group from Kavango west region. educaon system. The basis for the pondering and wavering”. She aested to Known for its jazz music, and the renowed argument is that a teacher must, first and IUM's Nkurenkuru campus officially opened the short period it took IUM to fulfil its Ndilimani Cultural Fesval kept the foremost, be a student to be able to be INAUGURATION OF NKURENKURU'S in the Kavango West Region on 29 April promise to complete the first phase of the audience entertained on its feet transformed into a fully funconal 2015. This came a�er a request for the instuons' first Academic building in throughout the event. professional. The basic fundamentals of NEW ACADEMIC BUILDING By Hilia Sikanda presence of higher educaon instuons in Nkurenkuru. these qualificaons are, thus, the the region and specifically that of IUM by A�er the unveiling of the building, the importance of literacy and numeracy to t h e N k u r e n k u r u c o m m u n i t y a n d Unveiling the High Tech building, former jubilaon built up as the IUM Family, from personal fulfilment. spearheaded by the Town Council. Upon President Dr Hifikepunye Pohamba in his top management to students and invited this request, IUM conducted stakeholder keynote address which was delivered on guests joined the dance alongside Admission requirements differ for each consultaons and analysis to determine the his behalf by Mr Peter Mwale, the Ndilimani Cultural Troupe. While serving individual qualificaon and they will be demands and needs for higher educaon in Execuve Director in his office, applauded themselves to a variety of food, fruits, offered at different IUM campuses the region. Thus, the unveiling of its new IUM for becoming a key player in the cakes and drinks. It was certainly a respecvely. For more informaon see the High Tech building worth N$24 million is provision of higher educaon and training remarkable occasion filled with joy and IUM website, www.ium.edu.na tesmony of IUM management's response in Namibia. “The strengthening of a robust excitement. to the call towards the demands and needs and sustainable higher educaon system in of the Nkurenkuru community. Namibia has been one of the priories of In the same year of remarkable growth, successive Namibian governments, IUM mounted new programmes to start in including during my Presidency. IUM has 2017 amongst this under the various done tremendously well in complemenng Facules, the following will be offered at our collecve naonal efforts and Nkurenkuru Campus under the Faculty of commitment to develop and strengthen Educaon in addion to what is already higher educaon in Namibia” Pohamba being offered: stressed in his address. ● Diploma in Educaon (Pre and Junior Reinforcing the commitment of IUM to Primary) (NQF Level 7) naonal development in general and the ● Bachelor of Educaon in Pre and Junior higher educaon sector in parcular, at Primary Honours (NQF Level 8) this jubilant occasion IUM's Founder, Dr ● Bachelor of Educaon in Senior David R. Namwandi stated that “IUM is a Primary Honours (NQF Level 8) demand driven University because most of ● Bachelor of Educaon in Secondary

(Top Right) Hon. Erastus Sitentu Kandjimi - Mayor of Nkurenkuru (Boom Le�) Mr Peter Mwale, Execuve Director in the oﬃce of the former President, (Right) Hon. Sirkka Ausiku - Governor of the Kavango West region, (Center), Hon. Dr David R. Namwandi - IUM's, Founder, (Far Right) Mrs Virginia Namwandi - IUM’s Vice - Chancellor

October - December 2016 | IUM VOICE 4 A Global Hub for Management Science and Information Technology A Global Hub for Management Science and Information Technology 5 October - December 2016 | IUM VOICE COVER STORY COVER STORY

Message from Vice-Chancellor APPLY t is with great pleasure that I write the N following message for the last issue of OW IIUM Voice 2016. We started 2016 with meeng new students and focusing on the connuing students in order to achieve higher educaonal goals and objecves for the academic year. While the ﬁnal year connuing students achieved their educaonal aspiraons with a successful graduaon ceremony held on 26 Septem- ber 2016, others aended to their ﬁrst semester examinaons and they will sit for the second semester examinaons in November 2016. I have no doubt that they will connue to excel in their examinaons. May I take this opportunity to send my best wishes and prayers to all those who will be wring their examinaons.

As 2016 comes to an end and we prepare to usher in 2017, I would like to send special fesve wishes to the enre IUM family and all our stakeholders.

Therefore, on behalf of the IUM Governing Council, its Chairperson and IUM family, l wish you all the best for the fesve season and sincerely hope that you will take me to get the much needed rest as you enjoy the holidays with your loved ones. Equally I wish you a prosperous 2017 with renewed vigour and commitment to achieve your goals.

God bless you!

Mrs. Virginia W. Namwandi Vice-Chancellor

Head Office Windhoek City Campus Swakopmund Campus Walvis Bay Campus Ongwediva Campus Dorado Park Main Campus Nkurenkuru Campus T: 061 245 150 T: 064 400 106 T: 064 206 647 T: 065 230 145 / 230 149 T: 061 433 6000 T: 066 264 957 F: 061 248 112 F: 064 400 106 F: 064 206 647 F: 065 230 159 F: 061 4336152 E: [email protected] E: [email protected] E: [email protected] E: [email protected] E: [email protected] E: [email protected] October - December 2016 | IUM VOICE 6 A Global Hub for Management Science and Information Technology STUDENT LIFE

As 2016 comes to an end and we prepare to usher in 2017, I would like to send special fesve wishes to the enre IUM family and all our stakeholders.

God bless you!

Mrs. Virginia W. Namwandi Vice-Chancellor

clearer direcon of what new informaon however, private instuons own their research will be more coordinated as we go c o u l d b e g e n e r a t e d f r o m t h e i r research because it is funded via private forward. IUM is looking to be the university invesgaons. means. Various research avenues are that makes a difference and that means explored in Namibia namely, social, idenfying Namibian problems and At this stage the researcher would need to medical, scienfic and technological. providing well-researched soluons to determine how to gather the informaon NCRST, has been tasked with the these problems, this serves the purpose of necessary in order to draw conclusions to responsibility to coordinate the not only educang the students in their the queson or problem. Depending on disseminaon of research informaon, respecve qualificaons but also The importance of research the research one decides to do, the means however, the current trend in Namibia is improving Namibia. IUM is the country's of gathering the informaon will be that research at terary level is more basic leading management sciences university different. Various methods of informaon than applied i.e. research that is for the with added focus on ICT and nursing. gathering are present i.e. surveys, purpose of teaching students principles Researching opportunies are vast. IUM quesonna-ires, interviews and focus instead of an applicable aspect, which should be known as the instuon that at IUM and Namibia at large groups discussions etc. It is important to translates research findings into viable researches the Namibian atmosphere and By Seno Namwandi, Research Assistant & IP Officer use a gathering method that complements soluons for the Namibian naon. Thus provides Namibian-based soluons. Areas the research queson or problem. even the sharing of knowledge has not of research should be related to all fields of reached the full capacity of transforming the qualificaons provided by IUM for The purpose of this arcle is to highlight informaon to be generated. At mes, the one encounters. Once the queson or Research in Namibia the society by its applicaon. The NCRST instance the use of intangible assets by the importance of research in the context research outcomes have potenal to be problem is defined then one can embark The Naonal Commission on Research, and the relevant policies promulgated are Namibian companies in their corporate of research at IUM and Namibia. One of the commerc-ialised i.e. research that on gathering informaon to substa-nate Science and Technology (NCRST) was encouraging a shi� from basic research to strategy, the use of Massive Open Online fundamental pillars of an academic becomes a foundaon of a business, which what we call the research queson. The established under the Research, Science applied research for the benefit of not only Courses (MOOC) in the on-going training of instuon is the research it undertakes. will earn proceeds for the investment saying goes “There is nothing new under our teachers etc. Research is the systemac invesgaon of placed in research. It means research is not the sun”, following this one would have to and Technology Act of 2004 with the the academic fraternity but also the facts to explain something in trends or only important for the generaon of new align the research queson or research purpose of coordinang, monitoring and Namibia society and economy through ocesses in the The University has shown its commitment clusters with the aim of finding out a knowledge but also for the potenal intenon with similar informaon already developing the research pr various programmes such as the Naonal country. ng of to enhancing its research capacity by soluon. It enables the formulaon of new creaon of businesses. available and state how the new research Research Symposium, the gran funds for research and training of various establishing the Research Office in 2015 ideas and informaon. Research is a very queson fits in with the current scope of Namibia has three universies, two of professionals in priority areas of science, with the idea of creang the framework methodical process that should be Basics of Research informaon within that topic. This is which are public and therefore the techn-ology and innovaon. through policies and guidelines by which relevant to the society to which the Research should be based on finding termed a review of literature to government funds the research done. In research will happen at IUM. This is a very academic instuon finds itself in. possible answer or answers to any understand the different angles of such cases, if the research results present a Research at IUM important role in coordinang the efforts Academic instuons are hubs of situaon. Step one of research is research already undertaken. Once this is potenal to be commercialized, the W i t h t h e s t r e n g t h e n i n g o f t h e of the research and research related informaon and where we expect new formulang a queson or problem that complete, the research is able to have a government would own the enterprise, postgraduate arm of the University, acvies.

October - December 2016 | IUM VOICE 8 A Global Hub for Management Science and Information Technology A Global Hub for Management Science and Information Technology 9 October - December 2016 | IUM VOICE FEATURE FEATURE

Rt. Hon. Prime Minister, Dr. Saara Kuugongelwa-Amadhila The Honourable Guest

Dr. Simon Nyuti Gicharu being conferred 12TH IUM GRADUATION: HISTORY IN THE MAKING By Mekeloye Nambili

The 12th IUM Graduaon Ceremony held producing graduates who are ready for the training to young people. At the beginning, on the 26th September 2016 proved yet job market. Evidently, the Honours Degree he faced many problems which he another milestone in the growth and level constutes the largest category. This managed to overcome. As a result, KEPP development of the University. “Looking indicates the commitment of IUM to was granted in a Leer of Interim Authority back, 22 years ago, one can only say that producing human resources needed by the by the Commission of Higher Educaon in with God on your side, nothing is economy. IUM has students from different Kenya in 2008. This enabled the instuon impossible. Hear it from me, dear countries and the enquiries that connue to operate as an independent university Dr Frieda N. Shimbuli the recipient the Graduantes before being conferred audience, this is like a dream: taking into to be made by prospecve students under the name Mount Kenya University Doctor of Philosophy in Education account the storms and tribulaons this indicate that these numbers will connue (MKU). Instuon has gone through since its to increase. Indeed, IUM degree Howard University, Washington D.C in 2015/2016, IUM has signed three (3) higher levels of internaonal standards incepon, I can only agree with Mr. Robert programmes are recognised and are IUM offers PhD degree programmes in 1984. She later on transferred to the MOUs with Raymond C. Dabney University, and its graduates are the Flagship of the Schuller the author of a famous book accepted internaonally. collaboraon with the esteemed MKU with University of Conneccut (UCONN), USA, USA; Swaziland Instute of Development University. entled, Tough Times Never Last But Tough whom a Memorandum of Understanding where she completed her PhD coursework M a n a g e m e nt , a n d M o u n t Ke nya People Do. These were the words of the IUM connued its tradion to honour (MOU) has been signed. Consequently, in 1987. A�er her PhD coursework, Frieda University. IUM Founder, Hon. Dr David R. Namwandi, outstanding entrepreneurs within and the first collaboraon was put to tesmony returned to Namibia at independence and EDUCATIONAL NUMBER OF during the graduaon ceremony. outside Namibia's borders, and during this when MKU provided facilitaon and due to circumstances, she could not These MoUs aimed at exploring potenal QUALIFICATIONS GRADUATES 12th graduaon ceremony; the tle of external validaon of the PhD which was complete her PhD programme. In 2014 she for: The IUM Founder stated further that at Honorary Professorship, Honoris Causa awarded to Ms Frieda Shimbuli during the enrolled at IUM as a PhD student to ● Co-operaon on new or exisng Cerficates 248 IUM, the belief is that the development of was bestowed upon Dr Simon Nyutu 12th graduaon ceremony. complete her studies on transfer of credits academic programmes quality human resources should always Gicharu, a Kenyan. He is the Chairman and from the above menoned esteemed Higher Cerficates 233 take centre stage in the University's founder of Mount Kenya University (MKU) Frieda Shimbuli`s journey in higher ● Development of joint research universies in USA. educaon system. This is because the the biggest private university in Eastern educaon started in January 1980 when acvies Higher Diplomas 317 reputaon of an educaonal instuon is and Central Africa. she enrolled at Lincoln University in ● Staff exchange or mutual visits to She completed her research under the greatly enhanced by its products i.e., Pennsylvania, USA, as an undergraduate. universies/ instuons guidance of Prof. Peter Clement from IUM. Honours Degrees 929 graduates. This milestone is therefore The history of MKU started when its She obtained a Bachelor of Science degree ● Doctoral student training and Frieda Shimbuli is employed as the Dean of worth celebrang with a total of 1750 founder, Dr Gicharu obtained a small loan in Psychology cum laude in 1982. Frieda development students at Namibia University of Science Masters Degrees 22 graduates this year; the highest numbers of U$ 220 (equivalent to N$ 3,140) from Shimbuli further enrolled at St Joseph's ● Student exchange programmes Technology (NUST). thus far graduated at a go in IUM's history. the Equity Building Society to establish University in Philadelphia, USA, for her ● Exchange of informaon in the form of Doctoral Degree 1 Kenya Entrepreneurship Promoon Masters degree. She graduated with a publicaons and journals, reference IUM had signed 22 MoUs with universies, In addion, the range of qualificaon levels P ro g ra m m e ( K E P P ) . Wo r k i n g i n Master of Science in Educaon in 1984. Her materials and other results of teaching management instuons and professional TOTAL 1750 aained by these graduates reflects the partnership with a local church in rural achievement in the Master's degree and research, among others. organizaons before 2015. Since commitment of the University to Kenya, KEPP offered basic computer movated her to enrol as a PhD student at IUM is thus clearly on the move to reach

October - December 2016 | IUM VOICE 10 A Global Hub for Management Science and Information Technology A Global Hub for Management Science and Information Technology 11 October - December 2016 | IUM VOICE FEATURE FEATURE

Rt. Hon. Prime Minister, Dr. Saara Kuugongelwa-Amadhila The Honourable Guest

Dr. Simon Nyuti Gicharu being conferred 12TH IUM GRADUATION: HISTORY IN THE MAKING By Mekeloye Nambili

The 12th IUM Graduaon Ceremony held producing graduates who are ready for the training to young people. At the beginning, on the 26th September 2016 proved yet job market. Evidently, the Honours Degree he faced many problems which he another milestone in the growth and level constutes the largest category. This managed to overcome. As a result, KEPP development of the University. “Looking indicates the commitment of IUM to was granted in a Leer of Interim Authority back, 22 years ago, one can only say that producing human resources needed by the by the Commission of Higher Educaon in with God on your side, nothing is economy. IUM has students from different Kenya in 2008. This enabled the instuon impossible. Hear it from me, dear countries and the enquiries that connue to operate as an independent university Dr Frieda N. Shimbuli the recipient the Graduantes before being conferred audience, this is like a dream: taking into to be made by prospecve students under the name Mount Kenya University Doctor of Philosophy in Education account the storms and tribulaons this indicate that these numbers will connue (MKU). Instuon has gone through since its to increase. Indeed, IUM degree Howard University, Washington D.C in 2015/2016, IUM has signed three (3) higher levels of internaonal standards incepon, I can only agree with Mr. Robert programmes are recognised and are IUM offers PhD degree programmes in 1984. She later on transferred to the MOUs with Raymond C. Dabney University, and its graduates are the Flagship of the Schuller the author of a famous book accepted internaonally. collaboraon with the esteemed MKU with University of Conneccut (UCONN), USA, USA; Swaziland Instute of Development University. entled, Tough Times Never Last But Tough whom a Memorandum of Understanding where she completed her PhD coursework M a n a g e m e n t , a n d M o u n t Ke nya People Do. These were the words of the IUM connued its tradion to honour (MOU) has been signed. Consequently, in 1987. A�er her PhD coursework, Frieda University. IUM Founder, Hon. Dr David R. Namwandi, outstanding entrepreneurs within and the first collaboraon was put to tesmony returned to Namibia at independence and EDUCATIONAL NUMBER OF during the graduaon ceremony. outside Namibia's borders, and during this when MKU provided facilitaon and due to circumstances, she could not These MoUs aimed at exploring potenal QUALIFICATIONS GRADUATES 12th graduaon ceremony; the tle of external validaon of the PhD which was complete her PhD programme. In 2014 she for: The IUM Founder stated further that at Honorary Professorship, Honoris Causa awarded to Ms Frieda Shimbuli during the enrolled at IUM as a PhD student to ● Co-operaon on new or exisng Cerficates 248 IUM, the belief is that the development of was bestowed upon Dr Simon Nyutu 12th graduaon ceremony. complete her studies on transfer of credits academic programmes quality human resources should always Gicharu, a Kenyan. He is the Chairman and from the above menoned esteemed Higher Cerficates 233 take centre stage in the University's founder of Mount Kenya University (MKU) Frieda Shimbuli`s journey in higher ● Development of joint research universies in USA. educaon system. This is because the the biggest private university in Eastern educaon started in January 1980 when acvies Higher Diplomas 317 reputaon of an educaonal instuon is and Central Africa. she enrolled at Lincoln University in ● Staff exchange or mutual visits to She completed her research under the greatly enhanced by its products i.e., Pennsylvania, USA, as an undergraduate. universies/ instuons guidance of Prof. Peter Clement from IUM. Honours Degrees 929 graduates. This milestone is therefore The history of MKU started when its She obtained a Bachelor of Science degree ● Doctoral student training and Frieda Shimbuli is employed as the Dean of worth celebrang with a total of 1750 founder, Dr Gicharu obtained a small loan in Psychology cum laude in 1982. Frieda development students at Namibia University of Science Masters Degrees 22 graduates this year; the highest numbers of U$ 220 (equivalent to N$ 3,140) from Shimbuli further enrolled at St Joseph's ● Student exchange programmes Technology (NUST). thus far graduated at a go in IUM's history. the Equity Building Society to establish University in Philadelphia, USA, for her ● Exchange of informaon in the form of Doctoral Degree 1 Kenya Entrepreneurship Promoon Masters degree. She graduated with a publicaons and journals, reference IUM had signed 22 MoUs with universies, In addion, the range of qualificaon levels P ro g ra m m e ( K E P P ) . Wo r k i n g i n Master of Science in Educaon in 1984. Her materials and other results of teaching management instuons and professional TOTAL 1750 aained by these graduates reflects the partnership with a local church in rural achievement in the Master's degree and research, among others. organizaons before 2015. Since commitment of the University to Kenya, KEPP offered basic computer movated her to enrol as a PhD student at IUM is thus clearly on the move to reach

include parents, partner educa�onal It also impresses on us the necessity of ins�tu�ons, relevant government using every minute that we have authori�es, regulatory bodies, campuses construc�vely, whether it is for work, neighbourhood and visitors. studies, family ma�ers, socializing or just having healthy fun. For all of you young To opera�onalise the Concept, the people it should mean star�ng every day as U n i v e r s i t y h a s e n d e a v o u r e d t o if it is the first day of the rest of your life, so mainstream marke�ng func�on in other you need to get the most into and out of it. sectoral areas like human resources, finance and administra�on as well as in all But what do we put into and get out of academic facul�es. As part of the effort, every first day of the rest of our lives? This IUM conducted customer service training ques�on takes us to the reality of having at the beginning of this year. The training to make choices every day. The choices par�cipants were drawn from various that we make will determine the direc�on func�onal areas. The ul�mate goal was to our lives will take. It will also imply transform the whole ins�tu�on into one priori�zing our “To Do” list. Where are you which is customer- focussed – where now on your list? everyone becomes a marketer. For different people there are different priori�es. Some of you are fortunate At IUM, views on how to handle issues like enough that the only thing that you have to student queries, how to minimise long focus on now is taking a welcome break, queues, etc., are frequently exchanged ge�ng a holiday job, wai�ng for your across sectors. Front office personnel are results knowing that you gave it the best equipped to provide basic informa�on to a that you possibly could. Others may be variety of inquiries. There are plans to set facing challenges that plague our world up a help desk that will strengthen the rate such as depression, substance abuse, to which queries are a�ended to. difficult rela�onships, circumstances at Role and functions of the Office home and so many more. While the marke�ng func�on competently promotes IUM vision and programmes at My message to you is: There is no problem trade exhibi�ons, through websites, too huge to overcome. Solu�ons can be n e w s p a p e r a d v e r � s e m e n t s a n d of the Dean of Students found. They may not always be exactly Applying the Marketing advertorials, other func�onal areas are By Mrs. Rispel, IUM Dean of Students what we want or what we think we need, contribu�ng their part to overall students' but they are there. How do we find these posi�ve experience at the University. he Office of the Dean of Students Clinic and the Student Counsellor. It also solu�ons? Very o�en we sit in our corner Concept in dealing with (ODS) plans and directs university facilitates awareness raising events on and hope for things to happen. Remember On the supply side, customer focus effort ac�vi�es related to student services cancer, HIV/AIDS, gender based violence, that life is not about wai�ng and drowning can be improved and sustained through andT campus life. It assists, with the support substance abuse, child abuse and in disappointment and disillusion if our Students and Stakeholders con�nuous training of service providers. It of the Student Representa�ve Council, trafficking, suicides and other socially problems do not get solved by themselves. goes without saying that respect and care with admissions, health services, financial prevalent phenomenon that may impact No person is an island and God has made us should be a two-way traffic. Therefore, the a i d , a c c o m m o d a � o n a n d s o c i a l nega�vely on the society at large and on part of a family, a community, a society, an at IUM By Julius Iikela, Assistant Registrar demand side is also to play a part. Students programmes for students. The office students in par�cular. ins�tu�on. In these structures there are are expected to respect and obey all essen�ally serves as a point of informa�on support systems that can help us, not only n his book “Marke�ng Management”, a d o p � o n b y a n i n s � t u � o n o f a instruc�ons from their lecturers, tutors and a response unit for student needs. The ODS also cooperates with other by keeping us afloat, but by eleva�ng us Philip Kotler defines Marke�ng predominantly customer or client- and IUM administrators. That way, ter�ary ins�tu�ons on ma�ers of mutual above our circumstances, our state of Concept as a business philosophy for orienta�on. When the Concept is applied, academic staff especially will be mo�vated Programmes and events coordinated and interest and facilitate joint sports ac�vi�es aIchieving organisa�onal goals through each individual within an organisa�on is mind, and our hopelessness. and will each day be eagerly looking facilitated by the office of the Dean of and cultural exchange events amongst determining the needs and wants of the re s p o n s i b l e fo r c u sto m e r /c l i e nt forward to standing in front of lecture halls. Students include annual events such as ter�ary students. However, this does not happen by itself. target markets by crea�ng, delivering and sa�sfac�on. In other words, no one can The Student Representa�ve Council (SRC) Student Orienta�on, Official Opening We have to do our part. Share your communica�ng customer values more neglect a client or customer while can help sensi�se students in this regard. Ceremony, Cultural Fes�val, Sports and concerns with somebody; look at op�ons effec�vely and efficiently than compe- declaring it a “marke�ng problem”. Recrea�on Days, Charity Drives, Dona�on out of the situa�on; get up out of the dust �tors. Accordingly, the Marke�ng Concept The part that students play in enhancing excursions marked by actual visits to Message from the and ashes of the body or the mind. Change re p re s e nt s t h e m a j o r c h a n ge i n At the Interna�onal University of the Marke�ng Concept is illustrated by the Children's Homes, Old Age Homes and your situa�on for the be�er with the help contemporary organisa�ons' orienta�on. Management (IUM), students are the main no�on that they are “carrying an IUM flag” Shelters. These social engagement of family, friends, teachers, church, but It provides the founda�on for achieving reason for the ins�tu�on's existence. In whenever they are, even a�er hours. exercises are essen�ally spearheaded by Dean of Students above all, God. compe��ve advantage. The adop�on of line with this philosophy, IUM advocates Irresponsible behaviours and nega�ve the IUM SRC. this philosophy has forced many that students be treated with due care, cri�cism of own University in public forums organisa�ons today to restructure love and respect by all front office staff, ecalling the 2016 IUM Orienta�on So then, all of you: Go into the fes�ve or on social media pla�orms will not only The Office of the Dean of Students further themselves is such a way that every lecturers, tutors, bus drivers, registra�on in February of this year I can hardly season into the New Year and into your have an adverse effect to the ins�tu�on coordinates clinics for blood dona�ons, employee is contribu�ng towards s t a ff, e x a m i n a � o n i n v i g i l a t o r s , believe that it is �me to conclude future with resolve, with courage and itself, but also to the reputa�on of its voluntary HIV/AIDS tes�ng and family customer/client sa�sfac�on. security/safety personnel as well as by theR year. It just emphasizes the fact that determina�on, with hard work and with products – the students. planning. This is done in collabora�on with s e n i o r m a n a g e m e n t . O t h e r ke y “�me and �me and �de waits for nobody.” best wishes from me. the Faculty of Health Sciences, the IUM The Marke�ng Concept presupposes the stakeholders that deserve quality services

October - December 2016 | IUM VOICE 12 A Global Hub for Management Science and Information Technology A Global Hub for Management Science and Information Technology 13 October - December 2016 | IUM VOICE IUM STORY INSPIRATIONAL

● Publish and inform Facul�es, Deans, Departments and other Administra�ve Offices on all examina�on deadlines, processes and procedures. ● Issue examina�on �metables in a �mely manner, take feedback from the academic colleagues, issue �metables to students online, provide one point of access for any amendments. ● Electronically record details regarding each examina�on paper, copy all socie�es on Campus whereby the Council will Success is not complete success if you do not examina�on papers received by the strongly support and defend the forma�on of acknowledge those that have helped you submission date for each examina�on SRC views these socie�es to management. Improve the achieve your goals. Without the guidance of period, highlight papers outstanding accessibility of the SRC to Part-�me students the almighty God, the guidance of the Dean of and introduce new technology to help Karista Nembiya should be vital, create pla�orms for students to Student's office, my SRC Team for 2016s, IUM engage management on a regular basis and Socie�es, family and friends, office of the Vice automate a manual process. Nkurenkuru SRC Chairperson - 2016 engage the SRC from Walvis bay campus to Chancellor and the Pro-Vice Chancellor ● Arrange and manage all ac�vi�es A must know for all students brainstorm on solu�ons to problems affec�ng Administra�on and Management and of course 1. On the basis of the uniqueness of your associated with each examina�on students on both campuses. t h e M a r ke � n g a n d C o m m u n i c a � o n s session, ensuring exams take place in a Campus, how do you assess your service to Department and the en�re student your fellow students? (IUM Administartive Offices) highly professional manner. IUM is a great university. This is the informa�on community, I really would not have been able Nkurenkuru Campus is small but with quite a ● Arrange for all exam results to be I received from the students who studied there. to achieve what I did. number of students. Because of its small r e t u r n e d e l e c t r o n i c a l l y f r o m I would like to study a Bachelor Honours Degree very student would require some - Student cards popula�on it was easier to no�ce, raise and in Nursing. We thank the University for My main focus was not to be the best, but rather understanding of the opera�ons of departments, streamline examina�on address all student related issues on �me. This equipping us with informa�on that will help us to work �relessly and set a path on which I hope the Departments that are directly The main aim of the Department is to procedures and release results online also enabled the Council to develop a good decide on the right career choices. the 2017 SRC President and his team can follow. Edealing with student maers. The provide friendly, effec�ve and efficient for all students in a �mely and accurate rela�onship with the Campus management and following Departments are playing major services to ALL the clients ALL the �me! manner. staff. roles during a student's years of studies ● Process appeals and rechecks in a �mely Nestor Metusalem Andreas Paulus and thus important to know where to get 2. Role and funcons of the manner, ensuring students are no�fied 2. What are the areas that the next SRC Windhoek SRC President - 2016 Former Ongwediva SRC Chairperson CHAIRPESON (at your Campus) should assistance when the need arises. Examinaons Office of outcomes as soon as possible. consider in order to improve service to fellow Process Masters and Ph.D. theses in a 1. What was your expectaon (s) when you 1. On the basis of the uniqueness of your students? �mely manner, ensuring all IUM policies became the SRC President? Campus, how do you assess your service to 1. Admissions Department The Department is responsible for The next Council should have an SRC Office Serving as SRC for Transport and Security your fellow students? providing quality examina�on service, and procedures are followed. where regular mee�ngs will be held. We used to Secretary during 2015 gave me �me to learn Ongwediva being the second largest IUM The Department is responsible for which strives to meet the needs of ● Review front desk procedures to ensure have mee�ngs twice a month but I encourage about the ini�al structures. Observing the Campus in terms of student popula�on, my student friendly services are provided the next team to at least be having mee�ngs receiving and processing applica�on forms students in partnership with the academic various needs gave me a formula for my term has been challenging and an experience at every week. This will improve the flow of taking into account the approved community. It is further responsible for expecta�ons. Most of the issues ranged from the same �me. Despite the challenges, I must informa�on and also enable disputes among admission/progression requirements of the central administra�on of the University 3. Finance Department student welfare in terms of the academic, confess that my team and I did our utmost best students to be addressed on �me. The next the university; and keeps student data and e x a m i n a � o n s , b o t h y e a r l y a n d administra�ve, social, financial and health with regard to academic affairs. A number of Council should con�nue to cement the records from the applica�on stage un�l semesterised ones . Student Services maers. In addi�on, student par�cipa�on in students were inspired to join different r e l a � o n s h i p b e t w e e n t h e C a m p u s ● Processing of students payment on IUM events, isola�on of SR Councils at the socie�es and par�cipate in various extramural comple�on of studies. Management and SRC. IUM Examinaons Office focuses on the their account accurately and �mely – branch campuses, unifying students from all ac�vi�es on Campus. Different socie�es took part in compe��ons within and beyond the Registra�on of qualifica�ons and modules following areas: these are payments done at our branches to have a sense of belonging to the cashiers across all campuses and direct Veiko Shidolo IUM Family was also amongst my priori�es. region. My team and I also successfully hosted happens in the Admissions Department. the following ac�vi�es: charity dona�ons, deposit through the bank. Walvis Bay SRC Chairperson - 2016 ● To ensure the integrity of a fair Being a Brand Ambassador for IUM and correct cleaning campaign of Ongwediva Town and Students can apply for the following from examina�on process for the university. prejudice based on inadequate and erroneous Student's Inspira�onal Night. This year the SRC 1. On the basis of the uniqueness of your the Admission Department office: ● To operate and manage examina�ons in ● Consult with sponsors of students in informa�on was also one of my aims during my also hosted a remarkable Cultural Fes�val and campus, how do you assess your service to a professional and efficient way. dealing with the applica�on of tenure. I an�cipated that it would be my Expo 2016. your fellow students? ● Admission into the university loans/grants/bursaries up to the responsibility as SRC President to defend the ● To issue results in a �mely and accurate The Swakopmund Campus is unique in terms of payment stage. Further ensure that the qualifica�ons of students and to defend untruth 2. What are the areas that the next SRC ● Progression from one level to the next manner. its small student popula�on, structure and payments from sponsors are process on stories. I had to highlight the fact that the CHAIRPESON (at your Campus) should ● Change of course / Change of study ● To con�nually improve processes. excep�onal leadership which allow open lodestone of IUM is its ability to offer quality consider in order to improve service to fellow mode ● To make beer use of technology to the correct student account. dialogue with students on a daily basis hence and affordable educa�on. students? ● Exemp�ons and Recogni�on of Prior manage examina�on processes. crea�ng a posi�ve rela�onship between I would like the new Chairperson to strategically ● Take part in dissemina�ng important students, staff and management. It's based on Learning ● To educate, inform and communicate 2. How do you assess your achievement on the concentrate on the area of networking and informa�on to students during event this uniqueness that the service my team and I ● Transfer to other campuses including with staff and students. basis of your expectaon (s)? iden�fy new opportuni�es for students' rendered to our fellow students is that of transfers to Ins�tute of Open Learning ● To promote professional development such as: The team that I worked with, made me twice development and capacity building. The next reliability, accessibility and responsiveness. (IOL) for distance learning in order to develop a produc�ve - Student's orienta�on - new as a strong as I could be – for that I am grateful. council should engage with the management in - Student's General Assembly Looking at all that I've wished to accomplish, I advoca�ng for possible ways of upgrading the ● Cancella�on or postponement of working environment. 2. What are the areas that the next SRC enrolment - Registra�on can say that “I've been there, done that.” image of Ongwediva Campus. CHAIRPESON (at your Campus) should As an outgoing SRC Chairperson, I am confident ● Cancella�on of modules Objec�ves of the IUM Examina�ons Office consider in order to improve service to fellow In order to reach my expecta�ons, a lot had to that the new council has what it takes to provide ● Provide financial services to SRC Office students? ● Prin�ng of: be done, and my biggest challenge was dealing the required services to other students in an such as: The next Chairperson should be able to pick up - Proofs of Registra�on The Examinaons Office operates the key with student issues at branches. I am very lucky inclusive manner. No student should be le� out. - Financial request and fund raising from where our team le� off and consider - Exemp�on leers areas being the following: to have led the kind of followers that were not Long live IUM! - Budget of event such cultural fes�val, encouraging students to form up student - Transfer leers only willing to follow but willing to be led too. Mr & Ms IUM, Fun Day etc. October - December 2016 | IUM VOICE 14 A Global Hub for Management Science and Information Technology A Global Hub for Management Science and Information Technology 15 October - December 2016 | IUM VOICE STUDENT LIFE STUDENT LIFE

● Publish and inform Facul�es, Deans, Departments and other Administra�ve Offices on all examina�on deadlines, processes and procedures. ● Issue examina�on �metables in a �mely manner, take feedback from the academic colleagues, issue �metables to students online, provide one point of access for any amendments. ● Electronically record details regarding each examina�on paper, copy all socie�es on Campus whereby the Council will Success is not complete success if you do not examina�on papers received by the strongly support and defend the forma�on of acknowledge those that have helped you submission date for each examina�on SRC views these socie�es to management. Improve the achieve your goals. Without the guidance of period, highlight papers outstanding accessibility of the SRC to Part-�me students the almighty God, the guidance of the Dean of and introduce new technology to help Karista Nembiya should be vital, create pla�orms for students to Student's office, my SRC Team for 2016s, IUM engage management on a regular basis and Socie�es, family and friends, office of the Vice automate a manual process. Nkurenkuru SRC Chairperson - 2016 engage the SRC from Walvis bay campus to Chancellor and the Pro-Vice Chancellor ● Arrange and manage all ac�vi�es A must know for all students brainstorm on solu�ons to problems affec�ng Administra�on and Management and of course 1. On the basis of the uniqueness of your associated with each examina�on students on both campuses. t h e M a r ke � n g a n d C o m m u n i c a � o n s session, ensuring exams take place in a Campus, how do you assess your service to Department and the en�re student your fellow students? (IUM Administartive Offices) highly professional manner. IUM is a great university. This is the informa�on community, I really would not have been able Nkurenkuru Campus is small but with quite a ● Arrange for all exam results to be I received from the students who studied there. to achieve what I did. number of students. Because of its small r e t u r n e d e l e c t r o n i c a l l y f r o m I would like to study a Bachelor Honours Degree very student would require some - Student cards popula�on it was easier to no�ce, raise and in Nursing. We thank the University for My main focus was not to be the best, but rather understanding of the opera�ons of departments, streamline examina�on address all student related issues on �me. This equipping us with informa�on that will help us to work �relessly and set a path on which I hope the Departments that are directly The main aim of the Department is to procedures and release results online also enabled the Council to develop a good decide on the right career choices. the 2017 SRC President and his team can follow. dEealing with student maers. The provide friendly, effec�ve and efficient for all students in a �mely and accurate rela�onship with the Campus management and following Departments are playing major services to ALL the clients ALL the �me! manner. staff. roles during a student's years of studies ● Process appeals and rechecks in a �mely Nestor Metusalem Andreas Paulus and thus important to know where to get 2. Role and funcons of the manner, ensuring students are no�fied 2. What are the areas that the next SRC Windhoek SRC President - 2016 Former Ongwediva SRC Chairperson CHAIRPESON (at your Campus) should assistance when the need arises. Examinaons Office of outcomes as soon as possible. consider in order to improve service to fellow Process Masters and Ph.D. theses in a 1. What was your expectaon (s) when you 1. On the basis of the uniqueness of your students? �mely manner, ensuring all IUM policies became the SRC President? Campus, how do you assess your service to 1. Admissions Department The Department is responsible for The next Council should have an SRC Office Serving as SRC for Transport and Security your fellow students? providing quality examina�on service, and procedures are followed. where regular mee�ngs will be held. We used to Secretary during 2015 gave me �me to learn Ongwediva being the second largest IUM The Department is responsible for which strives to meet the needs of ● Review front desk procedures to ensure have mee�ngs twice a month but I encourage about the ini�al structures. Observing the Campus in terms of student popula�on, my student friendly services are provided the next team to at least be having mee�ngs receiving and processing applica�on forms students in partnership with the academic various needs gave me a formula for my term has been challenging and an experience at every week. This will improve the flow of taking into account the approved community. It is further responsible for expecta�ons. Most of the issues ranged from the same �me. Despite the challenges, I must informa�on and also enable disputes among admission/progression requirements of the central administra�on of the University 3. Finance Department student welfare in terms of the academic, confess that my team and I did our utmost best students to be addressed on �me. The next the university; and keeps student data and e x a m i n a � o n s , b o t h y e a r l y a n d administra�ve, social, financial and health with regard to academic affairs. A number of Council should con�nue to cement the records from the applica�on stage un�l semesterised ones . Student Services maers. In addi�on, student par�cipa�on in students were inspired to join different r e l a � o n s h i p b e t w e e n t h e C a m p u s ● Processing of students payment on IUM events, isola�on of SR Councils at the socie�es and par�cipate in various extramural comple�on of studies. Management and SRC. IUM Examinaons Office focuses on the their account accurately and �mely – branch campuses, unifying students from all ac�vi�es on Campus. Different socie�es took part in compe��ons within and beyond the Registra�on of qualifica�ons and modules following areas: these are payments done at our branches to have a sense of belonging to the cashiers across all campuses and direct Veiko Shidolo IUM Family was also amongst my priori�es. region. My team and I also successfully hosted happens in the Admissions Department. the following ac�vi�es: charity dona�ons, deposit through the bank. Walvis Bay SRC Chairperson - 2016 ● To ensure the integrity of a fair Being a Brand Ambassador for IUM and correct cleaning campaign of Ongwediva Town and Students can apply for the following from examina�on process for the university. prejudice based on inadequate and erroneous Student's Inspira�onal Night. This year the SRC 1. On the basis of the uniqueness of your the Admission Department office: ● To operate and manage examina�ons in ● Consult with sponsors of students in informa�on was also one of my aims during my also hosted a remarkable Cultural Fes�val and campus, how do you assess your service to a professional and efficient way. dealing with the applica�on of tenure. I an�cipated that it would be my Expo 2016. your fellow students? ● Admission into the university loans/grants/bursaries up to the responsibility as SRC President to defend the ● To issue results in a �mely and accurate The Swakopmund Campus is unique in terms of payment stage. Further ensure that the qualifica�ons of students and to defend untruth 2. What are the areas that the next SRC ● Progression from one level to the next manner. its small student popula�on, structure and payments from sponsors are process on stories. I had to highlight the fact that the CHAIRPESON (at your Campus) should ● Change of course / Change of study ● To con�nually improve processes. excep�onal leadership which allow open lodestone of IUM is its ability to offer quality consider in order to improve service to fellow mode ● To make beer use of technology to the correct student account. dialogue with students on a daily basis hence and affordable educa�on. students? ● Exemp�ons and Recogni�on of Prior manage examina�on processes. crea�ng a posi�ve rela�onship between I would like the new Chairperson to strategically ● Take part in dissemina�ng important students, staff and management. It's based on Learning ● To educate, inform and communicate 2. How do you assess your achievement on the concentrate on the area of networking and informa�on to students during event this uniqueness that the service my team and I ● Transfer to other campuses including with staff and students. basis of your expectaon (s)? iden�fy new opportuni�es for students' rendered to our fellow students is that of transfers to Ins�tute of Open Learning ● To promote professional development such as: The team that I worked with, made me twice development and capacity building. The next reliability, accessibility and responsiveness. (IOL) for distance learning in order to develop a produc�ve - Student's orienta�on - new as a strong as I could be – for that I am grateful. council should engage with the management in - Student's General Assembly Looking at all that I've wished to accomplish, I advoca�ng for possible ways of upgrading the ● Cancella�on or postponement of working environment. 2. What are the areas that the next SRC enrolment - Registra�on can say that “I've been there, done that.” image of Ongwediva Campus. CHAIRPESON (at your Campus) should As an outgoing SRC Chairperson, I am confident ● Cancella�on of modules Objec�ves of the IUM Examina�ons Office consider in order to improve service to fellow In order to reach my expecta�ons, a lot had to that the new council has what it takes to provide ● Provide financial services to SRC Office students? ● Prin�ng of: be done, and my biggest challenge was dealing the required services to other students in an such as: The next Chairperson should be able to pick up - Proofs of Registra�on The Examinaons Office operates the key with student issues at branches. I am very lucky inclusive manner. No student should be le� out. - Financial request and fund raising from where our team le� off and consider - Exemp�on leers areas being the following: to have led the kind of followers that were not Long live IUM! - Budget of event such cultural fes�val, encouraging students to form up student - Transfer leers only willing to follow but willing to be led too. Mr & Ms IUM, Fun Day etc. October - December 2016 | IUM VOICE 14 A Global Hub for Management Science and Information Technology A Global Hub for Management Science and Information Technology 15 October - December 2016 | IUM VOICE We wish you a merry Christmas and a prosperous New Year

A Global Hubww forw .ium.eduManagemen.nat Science and Information Technology 17 A UNIVERSITY DEDICOctATEDober T -O Nov ITSember PEOPLE’ 2016S FUTURE | IUM V. OICE A Global Hub for Management Science and Information Technology 17 October - December 2016 | IUM VOICE We wish you a merry Christmas and a prosperous New Year

|IUMV ACADEMIC CALENDAR OICE J A N U A R Y – M A R C H 2 0 1 7 10 Jan 11 Jan JANU 12 Jan 13 -31Jan 13 Jan 16 -27Jan

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