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User Manual

ACM5000 Remote Site Managers ACM5500 Management Gateways
ACM7000 Resilience Gateways
IM7200 & IM4200 Infrastructure Managers
CM7100 Console Servers

  • Revision 4.32
  • 2019-4-10

Table of Contents

Safety

Please take care to follow the safety precautions below when installing and operating the console server:

-

Do not remove the metal covers. There are no operator serviceable components inside. Opening or removing the cover may expose you to dangerous voltage which may cause fire or electric shock. Refer all service to Opengear qualified personnel.

--

To avoid electric shock the power cord protective grounding conductor must be connected through to ground.

Always pull on the plug, not the cable, when disconnecting the power cord from the socket.
Do not connect or disconnect the console server during an electrical storm. Also it is recommended you use a surge suppressor or UPS to protect the equipment from transients.

FCC Warning Statement

This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following

conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference that may cause undesired operation.

Proper back-up systems and necessary safety devices should be utilized to protect against injury, death or property damage due to system failure. Such protection is the responsibility of the user.

This console server device is not approved for use as a life-support or medical system. Any changes or modifications made to this console server device without the explicit approval or consent of Opengear will void Opengear of any liability or responsibility of injury or loss caused by any malfunction.

This equipment is for indoor use and all the communication wirings are limited to inside of the building.

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Data Center and Remote Site Management - User Manual

User Manual

Copyright

© Opengear Inc. 2019. All Rights Reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of Opengear. Opengear provides this document “as is,” without warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or merchantability for a particular purpose.

Opengear may make improvements and/or changes in this manual or in the product(s) and/or the program(s) described in this manual at any time. This product could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes may be incorporated in new editions of the publication.

Table of Contents

TABLE OF CONTENTS

THIS MANUAL INSTALLATION
12 15 15

16 17 17 18

2.1

2.1.1

Models

ACM5000 kit components
2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 2.1.7
ACM5500 kit components ACM7004-2, ACM7004-5, ACM7008-2 kit components ACM7005-4 Remote Site Gateway kit components IM4208-2, IM4216-2, IM4232-2, IM4248-2 and IM4216-34 kit components IM7208-2, IM7216-2, IM7216-2-24U-DAC, IM7232-2 and IM7248-2 kit components CM7116-2, CM7132-2 and CM7148-2 kit components

Power Connection

18 19 19

20

20 20 21 21

22 23

25 25 26

26 27

28 28 29 29 30 31 31

32 32 32

32 33

35

35 36 36

37

38 39

40

44

45

45 45 46

46

46 48 50 51 52 56

58
2.2

2.2.1 2.2.2 2.2.3 2.2.4
All IM7200, IM4200 and CM7100 -DAC models All ACM5000 and ACM7000 models All ACM5500 models IM7200-DDC and IM4200-DDC power

Network Connection Serial Port Connection
2.3 2.4

  • 2.4.1
  • Opengear Classic RJ45 pinout (option –X0)

Cisco Rolled (Cyclades) RJ45 pinout (option -X1) Cisco RJ45 pinout (option -X2)
2.4.2 2.4.3

2.5 2.6

2.6.1

USB Port Connection Fitting Cellular SIM and Antennas

ACM5004 -G and -L models
2.6.2 2.6.3 2.6.4 2.6.5 2.6.6 2.6.7
ACM5500 -G models ACM5500 -L models ACM7000 -L models IM4200 -G models All IM7200 models IM7200 -L models

  • 2.7
  • Digital I/O and Environmental Sensors

SYSTEM CONFIGURATION 3.1

3.1.1 3.1.2

3.2
Management Console Connection

Connected computer set up Browser connection

Administrator Set up

Change default root System Password Set up a new Administrator Name the System
3.2.1 3.2.2 3.2.3

  • 3.3
  • Network Configuration

  • IPv6 configuration
  • 3.3.1

  • 3.3.2
  • Dynamic DNS (DDNS) configuration

Services and Service Access

Brute Force Protection

Communications Software

SDT Connector

3.4

3.4.1

3.5

3.5.1 3.5.2 3.5.3
PuTTY SSHTerm

  • 3.6
  • Management Network Configuration

Enable the Management LAN Configure the DHCP server
3.6.1 3.6.2 3.6.3 Select Failover or broadband OOB 3.6.4 3.6.5 3.6.6
Aggregating the network ports Wi-Fi Wireless LAN Static routes

SERIAL PORT, HOST, DEVICE & USER CONFIGURATION

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User Manual

  • 4.1
  • Configure Serial Ports
  • 58

59 60 66 66 67 67 68 68
4.1.1 4.1.2 4.1.3 4.1.4 4.1.5 4.1.6 4.1.7 4.1.8 4.1.9
Common Settings Console Server Mode SDT Mode Device (RPC, UPS, EMD) Mode Terminal Server Mode Serial Bridging Mode Syslog NMEA Streaming

  • Cisco USB console connection
  • 70

  • 4.1.10 USB   Consoles
  • 71

  • 4.2
  • Add and Edit Users
  • 71

4.2.1 4.2.2

  • Set up new Group
  • 73

  • Set up new Users
  • 74

  • 4.3
  • Authentication
  • 76

4.4 4.5 4.6

  • Network Hosts
  • 76

  • Trusted Networks
  • 77

Serial Port Cascading

Automatically generate and upload SSH keys Manually generate and upload SSH keys Configure the slaves and their serial ports Managing the slaves

78

  • 4.6.1
  • 79

4.6.2 4.6.3 4.6.4
80 81 83

  • 4.7
  • Serial Port Redirection (PortShare)

Managed Devices
83
4.8 4.9
84

  • IPsec VPN
  • 87

  • 87
  • 4.9.1
  • Enable the VPN gateway

  • 4.10 OpenVPN
  • 90

  • 90
  • 4.10.1 Enable   the OpenVPN

4.10.2 Configure   as Server or Client 4.10.3 Windows   OpenVPN Client and Server set up

4.11 PPTP VPN

91 94

99

  • 99
  • 4.11.1 Enable   the PPTP VPN server

  • 4.11.2 Add   a PPTP user
  • 101

101

103

103 104 106

106

107 107 107 108 108 108

109 111 111 112 112

112 115 115 115 116

116

116
4.11.3 Set   up a remote PPTP client

4.12 Call Home

4.12.1 Set   up Call Home candidate 4.12.2 Accept   Call Home candidate as Managed Console Server on CMS 4.12.3 Calling   Home to a generic central SSH server

4.13 IP Passthrough

4.13.1 Downstream   Router Setup 4.13.2 IP   Passthrough Pre-Configuration 4.13.3 IP   Passthrough Configuration 4.13.4 Service   Intercepts 4.13.5 IP   Passthrough Status 4.13.6 Caveats

4.14 Configuration over DHCP (ZTP) 4.15 Enrollment into Lighthouse 5 FIREWALL, FAILOVER & OOB ACCESS 5.1 5.2
Dialup Modem Connection OOB Dial-In Access

  • 5.2.1
  • Configure Dial-In PPP

Using SDT Connector client Set up Windows XP or later client Set up earlier Windows clients Set up Linux clients
5.2.2 5.2.3 5.2.4 5.2.5

5.3

5.3.1

Dial-Out Access

Always-on dial-out

Table of Contents

  • 5.3.2
  • Failover dial-out
  • 117

119 120 122

122 124 126 127 128 128 129 130

132

132 133 135 135

136

138 139 141 143

145 146 147

147 148 149 150 151 152 154 155

156 157 158 160 160 161

161 162

165

165 166

5.4 5.5 5.6
OOB Broadband Ethernet Access Broadband Ethernet Failover Cellular Modem Connection

Connecting to a GSM HSUPA/UMTS carrier network Connecting to a CDMA EV-DO carrier network Connecting to a 4G LTE carrier network Verifying the cellular connection Cellular modem watchdog
5.6.1 5.6.2 5.6.3 5.6.4 5.6.5 5.6.6 5.6.7 5.6.8
Dual SIM failover Automatic SIM Slot Detection Multi-carrier cellular support

  • Cellular Operation
  • 5.7

5.7.1 5.7.2 5.7.3 5.7.4
OOB access set up Cellular failover setup Cellular routing Cellular CSD dial-in setup

  • 5.8
  • Firewall & Forwarding

5.8.1 5.8.2 5.8.3 5.8.4
Configuring network forwarding and IP masquerading Configuring client devices Port / Protocol forwarding Firewall rules

SSH TUNNELS & SDT CONNECTOR 6.1 6.2
Configuring for SSH Tunneling to Hosts SDT Connector Client Configuration

  • 6.2.1
  • SDT Connector client installation

6.2.2 6.2.3 6.2.4 6.2.5 6.2.6 6.2.7 6.2.8
Configuring a new gateway in the SDT Connector client Auto-configure SDT Connector client with the user’s access privileges Make an SDT connection through the gateway to a host Manually adding hosts to the SDT Connector gateway Manually adding new services to the new hosts Adding a client program to be started for the new service Dial in configuration

  • 6.3
  • SDT Connector to Management Console

6.4 6.5 6.6 6.7 6.8
SDT Connector: telnet or SSH connect to serially attached devices Using SDT Connector for out-of-band connection to the gateway Importing (and exporting) preferences SDT Connector Public Key Authentication Setting up SDT for Remote Desktop access

Enable Remote Desktop on the target Windows computer to be accessed Configure the Remote Desktop Connection client

SDT SSH Tunnel for VNC

6.8.1 6.8.2

6.9

6.9.1 6.9.2
Install and configure the VNC Server on the computer to be accessed Install, configure and connect the VNC Viewer

6.10 Using SDT to IP connect to hosts that are serially attached to the gateway

6.10.1 Establish   a PPP connection between the host COM port and console server 6.10.2 Set   up SDT Serial Ports on console server 6.10.3 Set   up SDT Connector to ssh port forward over the console server Serial Port

6.11 SSH Tunneling using other SSH clients (e.g. PuTTY) ALERTS, AUTO-RESPONSE AND LOGGING
168

168 171 172

172 176 176 178

178 179 179 180 180 181

7.1 7.2
Configure Auto-Response Check Conditions

  • 7.2.1
  • Environmental

7.2.2 7.2.3 7.2.4 7.2.5 7.2.6
Alarms and Digital Inputs UPS/Power Supply UPS Status Serial Login, Signal or Pattern USB Console Status

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Data Center and Remote Site Management - User Manual

User Manual

7.2.7 7.2.8 7.2.9
ICMP Ping Link Layer Discovery Protocol (LLDP) Cellular Data
181 182 183 183 184 185 185 186 187

188

188 189 189 190 190 190 190

191 191

191 192 194 197

197

197 198 198 199 199

201 201

201 205 205 206

208

208 211 213 213 213 215

217

217 218 221 222 222

224

224 225 225 226

227 227

228 228
7.2.10 Custom   Check 7.2.11 SMS   Command 7.2.12 CLI   Log In/Out Check 7.2.12 Web   UI Log In/Out Check 7.2.13 Network   Interface Event 7.2.14 Routed   Data Usage Check

  • 7.3
  • Trigger Actions

7.3.1 7.3.2 7.3.3 7.3.4 7.3.5 7.3.6 7.3.7
Send Email Send SMS Perform RPC Action Run Custom Script Send SNMP Trap Send Nagios Event Perform Interface Action

Resolve Actions Configure SMTP, SMS, SNMP and/or Nagios service for alert notifications

Send Email alerts

7.4 7.5

7.5.1 7.5.2 7.5.3 7.5.4
Send SMS alerts Send SNMP Trap alerts Send Nagios Event alerts

  • Logging
  • 7.6

7.6.1 7.6.2 7.6.3 7.6.4 7.6.5
Log storage Serial port logging Network TCP and UDP port logging Auto-Response event logging Power device logging

POWER, ENVIRONMENT & DIGITAL I/O 8.1

8.1.1

Remote Power Control (RPC)

RPC connection
8.1.2 8.1.3 8.1.4
RPC access privileges and alerts User power management RPC status

  • 8.2
  • Uninterruptible Power Supply Control (UPS)

Managed UPS connections Remote UPS management Controlling UPS powered computers UPS alerts
8.2.1 8.2.2 8.2.3 8.2.4 8.2.5 8.2.6
UPS status Overview of Network UPS Tools (NUT)

Environmental Monitoring

Connecting the EMD and its sensors Connecting sensors to ACM5000s, ACM5500s, and ACM7000s Adding EMDs and configuring the sensors Environmental alerts

8.3

8.3.1 8.3.2 8.3.3 8.3.4

  • 8.3.5
  • Environmental status

  • Digital I/O Ports
  • 8.4

8.4.1 8.4.2 8.4.3 8.4.4
Digital I/O Output Configuration Digital I/O Input Configuration High Voltage Outputs DIO SNMP status

AUTHENTICATION 9.1

9.1.1 9.1.2

Authentication Configuration

Local authentication TACACS authentication

Table of Contents

9.1.3 9.1.4 9.1.5 9.1.6 9.1.7 9.1.8 9.1.9
RADIUS authentication LDAP authentication
229 230 233 234 235 236 238 239 239 239

240 241 245 245 246

246 247 248 248 249 250

251

251 254 254 255 256

259 259 260 261 262 264 266 268 268 269 270 271 271

272 274

275 275 276 276

276 278

279 280 280

282 285 286 287 288 289 290
RADIUS/TACACS user configuration Group support with remote authentication Remote groups with RADIUS authentication Remote groups with LDAP authentication Remote groups with TACACS+ authentication
9.1.10 Idle   timeout 9.1.11 Kerberos   authentication 9.1.12 Authentication   testing

9.2 9.3
PAM (Pluggable Authentication Modules) SSL Certificate
NAGIOS INTEGRATION 10.1 Nagios Overview 10.2 Configuring Nagios distributed monitoring

10.2.1 Enable   Nagios on the console server 10.2.2 Enable   NRPE monitoring 10.2.3 Enable   NSCA monitoring 10.2.4 Configure   selected Serial Ports for Nagios monitoring 10.2.5 Configure   selected Network Hosts for Nagios monitoring 10.2.6 Configure   the upstream Nagios monitoring host

10.3 Advanced Distributed Monitoring Configuration

10.3.1 Sample   Nagios configuration 10.3.2 Basic   Nagios plug-ins 10.3.3 Additional   plug-ins 10.3.4 Number   of supported devices 10.3.5 Distributed   Monitoring Usage Scenarios

SYSTEM MANAGEMENT 11.1 System Administration and Reset 11.2 Upgrade Firmware 11.3 Configure Date and Time 11.4 Configuration Backup 11.5 Delayed Configuration Commit 11.6 FIPS Mode STATUS REPORTS 12.1 Port Access and Active Users 12.2 Statistics 12.3 Support Reports 12.4 Syslog 12.5 Dashboard

12.5.1 Configuring   the Dashboard 12.5.2 Creating   custom widgets for the Dashboard

MANAGEMENT 13.1 Device Management 13.2 Port and Host Logs 13.3 Terminal Connection

13.3.1 Web   Terminal 13.3.2 SDT   Connector access

13.4 Power Management CONFIGURATION FROM THE COMMAND LINE 14.1 Accessing config from the command line

14.1.1 Serial   Port configuration 14.1.2 Adding   and removing Users 14.1.3 Adding   and removing user Groups 14.1.4 Authentication 14.1.5 Network   Hosts 14.1.6 Trusted   Networks 14.1.7 Cascaded   Ports

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