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2. Business Activities 1. Company Overview 3. Business Activities 4. Business Activities 5. Data 6. Other (Transportation Segment) (Real Estate and Hotels Segment) (The Other Segment)

Izumo – Izumo Transportation Segment — Overview Services Izumo Dream Hakata

100 million yen 100 million yen 2,000 1,763 1,787 1,798 400 1,670 1,688 1,706 1,704 1,716 1,766

1,379 1,403 1,500 292 274 274 300 257 Sanyo Main Line

1,000 200 Chikuho Main Line Shimonoseki Fukuyama Wakamatsu Fukuma Nogata Hiroshima Fukuoka – Hiroshima 500 100 Mojiko Fukuoka – Hiroshima/Fukuyama Kokura Moji Nogata Yamaguchi Kofuku Liner 2010/3 2011/3 2012/3 2013/3 2014/3 2015/3 2016/3 Jono Keisen 0 0 Saitozaki Hakata Shin-Iizuka 2017/3 2018/3 2019/3 2019/3 Shin-Iizuka Gotoji Line Reclassified in Meinohama Yoshizuka accordance with (100) Umi (99) (105) new segment Hakata (105) (114) (110) Haruda Tagawa-Gotoji Fukuoka – Yamaguchi (132) ( categories ) Nishi-Karatsu Soeda (149) Fukuoka Yamaguchi Liner Shin-Tosu Tosu (200) Fukuoka Operating revenues (from external customers) (left) Operating income (right) Karatsu Line Imari Note: Figures from FY2010/3 to FY2019/3 show results under the former segment classification. (See page 15.) Kubota Fukuoka – Miyazaki – Oita Kurume Yoake Kyudai Main Line Oita Sakurajima Sasebo Pacific Liner Saga Chikugo-Funagoya Beppu Hizen- Ureshino Haiki Takeo Oita Number of Services by Route Yamaguchi Ushinodake Fukuoka – Miyazaki Shin-Omuta Service suspended due to Ureshino (as of April 1, 2019) Phoenix Main Line natural disasters Railway Services Omura Line Shin- Sonogi No. of services Tamana Route name Aso Houhi Main Line (restated) Total JR Kyushu Bus Higo-Ozu Route Summary Isahaya Kumamoto Nogata 180 180 Nagasaki Uto Ureshino 63 63 (as of March 31, 2019) Misumi Shin-Yatsushiro Hokusatsu 55 55 *1 Shin-Yatsushiro Local bus Misumi Line – Miyazaki Subtotal 298 298 B&S Miyazaki Fukuoka – Miyazaki 56 8 Number of train lines Operating Kilometers No. of Stations Electrification Ratio(%) Shin-Yatsushiro Yatsushiro Fukuoka – Kagoshima (daytime) 40 4 Fukuoka – Kagoshima (overnight) 2 1 1 288.9 4(11) 100 Nippo Main Line Miyazaki 10 6 Miyanojo Fukuoka – Yamaguchi Shin-Minamata Hisatsu Line Fukuoka – Hiroshima (daytime) 18 6 Ichikikushikino Trunk Lines 8 1,042.9 297 95 Kyushu Shinkansen Fukuoka – Hiroshima/Fukuyama (overnight) 2 1 Izumi Kitto Line Kagoshima Fukuoka – Izumo (overnight) 2 1

Yoshimatsu Hokusatsu Expressway bus Shin-Yatsushiro – Miyazaki 32 16 Local Lines 13 941.2 267 7 Kagoshima-Chuo Miyazaki Miyazaki Line Miyazaki – Oita 12 2 Minami-Miyazaki Subtotal 174 45 Total 22 2,273.0 568 59 Sendai Kagoshima Total 472 343 Hayato Miyazaki Airport Tayoshi *1: including scheduled sightseeing Notes: Number of stations in parentheses represent the number of stations including Sakurajima- Miyakonojo Sakurajima stations served by both Shinkansen and conventional lines. Kyushu Shinkansen Kagoshima Sanbashi Kagoshima-Chuo Nichinan Line Sanyo Shinkansen Kagoshima-Chuo Trunk Lines Ibusuki Makurazaki Line Shibushi Local Lines Makurazaki Revenues from Railway Transportation and Operating Income in the Railway Business Services

100 million yen 100 million yen Fukuoka – :213 km Port terminal 1,800 Busan 1,514 300 Hydrofoil ferry Fukuoka: Hakata Port International 1,450 1,501 1,464 1,511 1,416 1,412 1,439 BEETLE (191 seats): Terminal 1,304 1,252 1,202 1,198 1,197 1,221 1,222 1,189 1,204 1,201 1,203 1,215 1,209 1,168 3 hr 5 min , 1,108 1,108 1,124 1,152 1,175 1,142 1,114 1,119 1,144 250 282 267 Tsushima: Hidakatsu Port 1,200 1,069 200 2–3 round trips/day International Terminal Busan: Busan Port International Tsushima 600 Passenger Terminal 100 (Hidakatsu) 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 No. of services /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 0 0 Fukuoka – Busan: 2–3 round trips/day (7) 2017 2018 2019 /3 /3 /3 Tsushima (Hidakatsu) – Busan:76 km (40) (39) Tsushima – Busan: 2 round trips/day (57) (53) Hydrofoil ferry (82) (89) (100) BEETLE (191 seats): (109) (104) (122) (117) (115) 1 hr 10 min travel, (140) (136) (139) (140) Fukuoka (145) 2 round trips/day (168) (156) (Hakata) (183) (173) (203) (200) (208) (205) (207) (214) (232)

(280) (276) (300) 4 Railway transportation revenues (left) Operating income (right) 2. Business Activities 1. Company Overview 3. Business Activities 4. Business Activities 5. Data 6. Other (Transportation Segment) (Real Estate and Hotels Segment) (The Other Segment)

Current Status of Railway Business Transportation Data

Railway Transportation Revenues Passenger-kilometers Million passenger-km 100 millon yen 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 Passes 58 66 157 176 186 188 194 196 195 199 Passes 7 8 20 23 24 25 26 26 26 27 Other 325 423 1,666 1,605 1,639 1,674 1,735 1,655 1,809 1,832 Other 94 123 477 459 464 467 490 474 514 522

Shinkansen Subtotal 384 489 1,823 1,782 1,825 1,863 1,929 1,852 2,004 2,032

Shinkansen Subtotal 102 131 498 482 489 493 516 501 541 549 Passes 3,820 3,870 3,915 3,943 4,069 3,946 4,026 4,018 4,011 4,015 Passes 284 286 288 291 296 293 295 294 296 297 Other 3,698 3,714 3,149 3,198 3,287 3,329 3,421 3,320 3,319 3,237 Lines

Other 758 750 630 637 654 663 688 668 673 668 Conventional Subtotal 7,518 7,585 7,064 7,141 7,357 7,275 7,448 7,339 7,331 7,252 Lines

Conventional Subtotal 1,042 1,037 918 929 950 957 984 963 970 965 Passes 3,879 3,936 4,073 4,119 4,256 4,134 4,221 4,214 4,207 4,214

Passes 291 294 309 314 320 319 322 321 323 324 Other 4,023 4,137 4,815 4,804 4,926 5,003 5,156 4,976 5,129 5,070 Total Subtotal 7,902 8,074 8,888 8,924 9,182 9,138 9,378 Other 852 874 1,107 1,097 1,118 1,131 1,179 1,143 1,188 1,190 9,191 9,336 9,285 Total Subtotal 1,144 1,168 1,416 1,412 1,439 1,450 1,501 1,464 1,511 1,514 Number of Passengers Index (FY1988/3=100) 107 109 132 132 135 136 140 137 141 142 Million 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 Railway Transportation Revenues(Short Distance*) Railway Transportation Revenues (Shinkansen), Passes 193 196 201 203 211 206 212 213 215 217 Other 99 101 108 110 112 113 118 118 121 121 * Within 50 km Total on the Kyushu Shinkansen (Hakata-Kumamoto) Subtotal 292 297 310 314 323 319 330 331 337 338 100 millon yen 100 millon yen % Passes 0 1 2 2 2 2 2 2 2 2 300 600 60 541 549 Other 2 3 9 9 10 10 10 10 11 11 248 249 258 259 493 516 501 236 500 52 55 Shinkansen Subtotal 50 3 4 11 12 12 12 13 13 14 14 49 48 200 400 47 50 Note: Numbers of Shinkansen passengers have been restated. 300 45 100 200 40 Train-kilometers, Car-kilometers Million-km 100 35 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 0 0 30 /3 /3 /3 /3 /3 /3 /3 /3 /3 /3 2015/3 2016/3 2017/3 2018/3 2019/3 2015/3 2016/3 2017/3 2018/3 2019/3 Train-kilometers Railway transportation revenues (Shinkansen) (left) Shinkansen 3 3 9 10 10 10 10 9 9 9 Passenger load factor on the Kyushu Shinkansen (Hakata-Kumamoto) (right) Number of Rolling Stocks Conventional Lines 66 65 61 61 61 61 61 60 60 56 Total 69 69 71 71 72 71 71 69 69 65 Number of Rolling Stocks by Type(as of March 31, 2019) Car-kilometers cars Shinkansen 19 23 68 72 72 71 71 64 70 68 SL EL DL TEC EC DC PC Type Steam locomotive Electric locomotive Internal combustion locomotive Shinkansen Electric railcars Internal combustion railcars Passenger cars Other Total Conventional Lines 273 271 248 248 250 250 250 247 243 230 No. of車 rolling 両 stocks 1 0 9 136 1,178 304 10 31 1,669 Total 292 295 317 320 322 322 322 311 314 299

Rolling Stock Fiscal Year of Manufacture (as of March 31, 2019) Shinkansen 800 Series Shinkansen N700 Series ■Internal combustion locomotive ■Shinkansen ■Electric railcars ■Internal combustion railcars ■Passenger cars Fiscal year of manufacture: FY2004/3 to FY2011/3 Fiscal year of manufacture: FY2011/3 to FY2013/3 Conventional lines (electric railcars) Cars Fiscal year of manufacture: FY1979/3 to FY1987/3 150

100

Conventional lines (internal combustion railcars) Conventional lines (electric railcars) Conventional lines (internal combustion railcars) KiHa66/KiHa67 821 Series YC1 Series Fiscal year of manufacture: FY1975/3 50 Fiscal year of manufacture: FY2018/3 and thereafter Fiscal year of manufacture: FY2019/3 and thereafter

0 1 9 71 3/ 9 3 71 4 9/ 3 71 5/ 9 3 71 6/ 9 3 71 7 9/ 3 71 8/ 9 3 71 9/ 9 3 81 0/ 9 3 81 9/ 3 81 2 9/ 3 81 3/ 9 3 81 4 9/ 3 81 5/ 9 3 81 6/ 9 3 81 7 9/ 3 81 8/ 9 3 81 9/ 9 3 91 0/ 9 3 91 9/ 3 91 2 9/ 3 91 3/ 9 3 91 4 9/ 3 91 5/ 9 3 91 6/ 9 3 91 7 9/ 3 91 8/ 9 3 92 9/ 0 3 02 0/ 0 3 02 1 0/ 3 02 0/ 3 02 3/ 0 3 02 4 0/ 3 02 5/ 0 3 02 6/ 0 3 02 7 0/ 3 02 8/ 0 3 02 9/ 0 3 12 0/ 0 3 12 1 0/ 3 12 0/ 3 12 3/ 0 3 12 4 0/ 3 12 5/ 0 3 12 6/ 0 3 12 7 0/ 3 12 8/ 0 3 1 9/ 3 FY 5

Note: Excluding steam locomotives and other rolling stock 2. Business Activities 1. Company Overview 3. Business Activities 4. Business Activities 5. Data 6. Other (Transportation Segment) (Real Estate and Hotels Segment) (The Other Segment)

Build Sustainable Railway Services through Improvement in Earnings Improve Productivity Background Service ・Expansion of the Smart Support Station Providing guidance to customers from support center operators using camera and intercom equipment installed in stations Declining population in Kyushu, where the pace of the Increasing natural disasters in Kyushu Countermeasures for aging facilities decline exceeds that in the nationwide population Average annual number of incidents with 80 mm or ・Introduction of Assist Mars more of precipitation in one hour in Kyushu Source: Estimated population nationwide and Providing customer support from remote operators using ticket sales machines equipped with intercoms and remote operation functions in the 7 prefectures of Kyushu times Source: Meteorological Agency Index (National Institute of Population (2015 = 100) and Social Security Research) 20 Operations 110 15 ・Experiment with new train control systems 105 10 Implementing verification testing for a new train control system that streamlines ground equipment with the use of wireless communications 100.0 100 Experimentations involving automatic driving systems 5 ・ Implementing verification testing targeting the realization of self-driving trains, with a train crew member in the front of the train, but no train driver on duty

95 93.7 0 Nationwide 1976-1985 1986-1995 1996-2005 2006-2015 year ・Expanding one-person operation 92.2 Kyushu Advancing one-person operation while securing safety through the introduction of platform monitoring equipment and platform detection devices July 2012: Heavy rain in northern Kyushu 90 Natural phenomena 2015 2020 2025 2030 year April 2016: Kumamoto earthquakes causing notable July 2017: Heavy rain in northern Kyushu damage in recent years July 2018: Heavy rain Maintenance ・Maintenance and inspections utilizing drones and robots JR Kyushu will pursue earnings opportunities and work to increase future productivity in order to address market contraction Scheduled removal of unnecessary assets due to a declining population, a decrease in the working population due to a declining birth rate and an aging population, the ・ frequent occurrence / increased severity of natural disasters, and aging facilities. ・Monitoring of railways for trains in operation Promoting inspection laborsaving with the installation of monitoring equipment on trains used to carry passengers

Energy Pursuing Further Earnings Opportunities ・Development and introduction of energy-saving train cars Reducing energy expenses and maintenance expenses through the introduction of rolling stock with high energy efficiency ・Increase online sales ratio by enhancing convenience of online train reservation system Utilization of storage battery technology Increasing urban area earning power ・ ・ Reducing electricity consumption through the effective use of regenerative electric power ・Bolster yield management ・Expand sales routes for JR Kyushu Rail Pass in cooperation with overseas travel agents and Smart Support Station Automated rail welding machines ・Discovering tourism resources that utilize “Design & Story” trains

Safety confirmation Internet Train Reservation Services: Yield* (Companywide (excluding Sales Amount and Unit Sales Guidance Number of Reservations, Sales commuter passes), Shinkansen) of JR Kyushu Rail Pass 10,000 reservations 100 million yen Yen/passenger-kilometer Yen/passenger-kilometer 10,000 tickets 100 million yen 24.6 500 300 29 25 25 25.1 35 267 28.6 28.5 28.5 22.5 22.9 28.3 400 240 20 28 Platform monitoring equipment (railcar side cameras) Energy-saving train cars (dual energy charge trains) 207 386 27.9 17.0 Confirmation of safety on platforms 28 24 23.9 23.5 with railcar side cameras 300 180 23.5 15 22.0 22.1 21 143 291 128 23.2 101 23.0 200 120 22.9 10 14.6 14 200 27 23 175 22.6 100 132 60 5 7

0 0 0 0 0 0 2015/3 2016/3 2017/3 2018/3 2019/3 2015/3 2016/3 2017/3 2018/3 2019/3 2015/3 2016/3 2017/3 2018/3 2019/3 Number of reservations (left) Shinkansen(left) Unit sales(left) Sales (right) Companywide (excluding commuter passes) (right) Sales amount (right) 6 * Revenues from railway transportation per passenger-kilometer