2009

elevating excellence 2009 Annual Report United Regional our PASSION To provide excellence in health care for the communities we serve.

our PURPOSE To make a positive difference in the lives of others. elevate

PEOPLE 4

Elevating the commitment accomplished through to our life’s work. our PILLARS 2009 was a People. Service. Quality. Finance. Growth.

SERVICE 10

year of growth. Elevating our dedication to serving others.

From the brick-and-mortar ascent of the Bridwell Tower to less visible QUALITY 16 but equally important kinds of progress, growth extended across United Elevating exceptional Regional throughout 2009. We’ve built a staff that’s as compassionate quality and safety. as it is competent. We’ve built strong bonds of trust and caring for our patients. We’ve built processes to advance quality care. We’ve built the financial capacity to grow, while still providing for those in need. We’ve

FINANCE 22 built a foundation for future health care advances, so our community and our hospital can elevate excellence together. Elevating our investment the community.

GROWTH 24

Elevating excellence to ensure a healthy future. 4 people Elevating theCommitmenttoourLife’s Work. United Regional:PEOPLE life’s workbothinsideandoutsideourhospitalwalls. our to commitment the elevate people our efforts, collective these through And or inservicesthatsupportthehospital’s operationseachandeveryday. values the unique contributions each person makes, whether in direct patient care that culture a foster other.We each and patients our to service outstanding and care clinical both in excellence celebrates that workplace a provide We growth. capable and healthy. We invest in opportunities for their professional and personal employees, physicians and volunteers stay committed, engaged, passionate, highly That’s why each year United Regional dedicates resources to help ensure that our providing excellenceinhealthcare forthecommunities weserve. of passion our achieve not could we dedication, and compassion their expertise, and skill their Further,without others. of lives the in difference positive a making of purpose our to commitment and accomplishments their value We people. Our in the lives of others — even outside our hospital walls. in thelivesofothers—even outsideourhospitalwalls. act exemplifies United Regional’s purpose of making a positive difference Richard’s name. heroic his in scholarship nursing annual an establishing Richard’shonor to together joined Regional United and MSU heroism by procedures untilthelocalEMTandpolicedepartmentsarrived. life-saving continued He consciousness. to back boy the bring to able was minutes, several after and, CPR began Richard condition, boy’s the assessing After son. young her of body limp the holding water chest-deep in mother a of cries the to responded Richard Oklahoma, Falls, Turner in vacationing While setting. hospital the of outside way an employee of United Regional, used his training in a very meaningful Richard Duncan, a nursing student at Midwestern State University and Our Life’s Work intheCommunity 5.

PEOPLE 5 7

A Healthy Workforce A Life-Changing Decision In 2009, United Regional launched an employee Roslen Dawkins joined United Regional in 1987 as a housekeeper in the Guest Services wellness initiative designed to help employees department and later became a nurse’s aide. At the age of 38, Roslen made a improve their own health. life-changing decision.

“We value our employees and are committed to making “I decided that nursing was really what God had planned for me to do. This was my calling investments not only in their professional growth but also to be able to help others. So I applied for the United Regional School to Work program, in their personal well being.” and I was accepted,” Roslen says. That was the beginning of her journey to become an - Phyllis Cowling, president and CEO LVN. “I couldn’t have made it without the help of the School to Work program. So here’s my chance to say thank you to the panel that chose me,” Roslen adds. February 2010 will mark The Bee Healthy program offers employees the Roslen’s four-year anniversary serving as a nurse. Her dream was accomplished through the opportunity to identify their personal health risks help of the program and the staff who supported her. Roslen reports her professional and to help avoid preventable diseases and manage personal growth continues daily. chronic conditions. Approximately 62% of the 1,824 United Regional employees participated in program A Generous Spirit health screenings and had access to ongoing In addition to time and talent, United Regional employees give monetary resources in support educational tools and health coaching. Monthly of worthy causes. Each year, the Spirit of Giving campaign provides an opportunity by which “Lunch and Learns,” a walking club, and a six-week our staff generously gives to programs that benefit our hospital, patients, fellow employees combined yoga, Zumba and traditional exercise and the community. program were among the resources and activities provided. The Bee Healthy program will continue in In 2009, staff donated approximately $240,000 to a variety of worthy organizations: 2010 with added health initiatives. • The Rathgeber Hospitality House, which provides convenient, low-cost overnight accommodations for family members of United Regional patients Professional Growth • The United Way Each year United Regional invests in its staff and leaders to help ensure our patients are provided • Children’s Miracle Network with highly accomplished and compassionate caregivers. One way this is achieved is through • The United Regional Chapel renovation project ongoing educational programs to help employees advance their professional skills. • The United Regional Friendship Fund, which grants loans to employees in need of temporary financial help. In 2009, United Regional provided financial resources for:

• 265 staff members and physicians to attend professional conferences in their areas of Outside the formal annual giving campaign, expertise, both clinical and non-clinical. employees show their generosity in many • 120 health care system leaders to attend quarterly Leadership Development Institute other ways. Food donations made it possible programs to strengthen their management, communication, organizational, and critical for 62 families to enjoy a Thanksgiving thinking skills. dinner with all the trimmings. At Christmas, • 72 staff members to participate in the tuition reimbursement program to work toward 44 families had brighter celebrations thanks degrees and certifications. to employee contributions of gift cards, toys, • 17 employees to obtain degrees in nursing through our School to Work program, which clothing and food. allows staff to work part-time and receive full-time pay and benefits. The story that follows

shows the true transformative nature of this program. PEOPLE 6

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Honoring Physicians Who Touch Lives in a Special Way Receiving High Honors Diagnosing diseases and delivering life-saving treatments are just part of the role that United Regional internally recognizes the outstanding employees and physicians who work physicians play in their patients’ lives. In addition to delivering outstanding medical care, together to provide exceptional patient care. But it is always rewarding when our people are physicians often touch the lives of patients and their families in ways they never know. recognized by external organizations for their accomplishments. Two notable awards given in 2009 included: In conjunction with the annual Doctors’ Day recognition on March 30, the United Regional Foundation implemented a program that allows grateful patients and their families to honor physicians who provided them with special, compassionate care by making donations and sharing their stories of thanks. There were 240 donations given accompanied by many sentiments of praise. We’d like to share a few of these. Outstanding Alumni Award, Midwestern State University Pamela Bradshaw, RN, CCRN, NE-BC To Dr. Kevin Thomas Vice President of Nursing and Clinical Services God granted you a talent and knowledge that you have proven over Senior Leadership Team member Pam Bradshaw was honored with the the years with my care. I thank God and you for the privilege of having College of Health Sciences and Human Services Outstanding Alumni you as “my” doctor. award from Midwestern State University. The award recognizes an − Jane Reed alumnus who has achieved distinction and recognition after attending Midwestern State University. The purpose of the annual award is To Dr. David Whittiker to honor MSU graduates and former students who have made It meant so much to me when you left the office, even though you significant contributions to society and whose accomplishments and weren’t on call, to be with me when Leroy was dying. careers have brought credit to the university. − Jean Finkler

To Dr. Rodney Yap Pathologist Spotlight Service Award Thank you for always taking such good care of Owen!! You and your Dennis D. Reinke, MD, FCAP staff make our visits fun and comforting. You’re the best! Staff Pathologist − Jason, Tera & Owen Tuggle The College of American Pathologists honored Dennis Reinke, MD, as the first recipient of the Pathologist Spotlight Service Award for Forever Grateful delivering exceptional patient care and serving as a resource and Patients often comment, “I wish there was something role model for his colleagues. Dr. Reinke was recognized for his I could do to thank all the wonderful people who took steadfast commitment to his field of medicine. You all are the care of me during my hospitalization.” And now there is. most awesome The Forever Grateful program, launched by the United “staff. I love each Regional Foundation in 2009, provides patients and their and every one loved ones the opportunity to say thank you to hospital staff through donations made in their honor. Written words of of you. appreciation and praise that accompany the donations are passed along to the staff being recognized. An unexpected but equally meaningful outcome of the Forever Grateful − Lisa Green, Cardiology Services program occurred − United Regional staff members also Director made donations to show their appreciation for the work

” PEOPLE their fellow employees do every day. 8

11 United Regional: SERVICE Elevating Our Dedication to Serving Others.

What starts with a servant’s heart becomes a benefit to others through our actions. United Regional provides many opportunities for our employees as well as our adult and teen volunteers to act upon their desire to serve others, not only within the hospital walls but also in the community. Through these service opportunities, our employees make a positive difference in the lives of others and enrich their

service own lives.

Celebrating One Year of NODA and NOSA at United Regional On October 27, 2009, the volunteers of No One Dies Alone (NODA) and No One Stays Alone (NOSA) gathered to celebrate the first anniversary of these two programs. At the celebration, volunteers spoke of what they had seen, heard and felt during their time spent at patients’ bedsides — beautiful smiles, peaceful faces, words of thanks, feelings of contentment, connection, caring … and the quiet joy of serving others.

Perhaps the patient who touched the most hearts was a delightful special needs child in our pediatric unit. This family was new to the city, and the parents could not miss time from work at the start of their new jobs. NOSA volunteers joyfully gave 61 hours to befriend this young patient during the parents’ work hours, and eased the devoted parents’ worries until they could take their child home.

Fifty-five volunteers contributed more than 244 hours of service to our patients in2009. Twenty-four patients were served through the NOSA program, receiving companionship and support in a time of need. Additionally, 12 patients were served through the NODA program, where specially trained volunteers comfort patients during their final hours when circumstances do not permit their loved ones to be by their side. SERVICE 10

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Soaring Spirits I can go out into the One weekend in November, 34 United Regional employees volunteered time and muscle to help Habitat for Humanity eliminate poverty housing from the community. Among the community and have a members of the hospital-sponsored team was an employee from our radiology department “ lady turn to her family who had just completed her second round of chemotherapy. Joining her that day were her parents who had traveled from Canada to be with her as she waited for the results of her and friends and say, latest PET scan. They volunteered too. ‘She’s the one who

Announcing to her teammates how excited she was that her hair was finally beginning to saved my life. She’s grow back, made everyone’s spirits soar. Her willingness to volunteer and her determination the one who took my to be there inspired everyone. Her name is Dianne Ramsey, and the need to give back was first and foremost on her mind. “Being able to be a viable part of the project was my reward,” mammogram that found says Dianne. my breast cancer.’

− Susan Basham, Mammography Coordinator ”

Community Education Raising Awareness Educating women about the importance of getting regular mammograms is Susan Basham’s A Team Gives Back passion. As United Regional’s mammography coordinator, Susan provides community Those who find themselves without food, shelter or clothing are education to promote the benefits of early detection through physical examinations and grateful for community organizations that help fulfill those needs diagnostic testing. In 2009, Susan raised awareness about breast cancer through 98 outreach while helping them get back on their feet. And these organizations, events. And more than 5,000 digital mammograms were performed at United Regional. Digital in turn, depend on community support to help them carry on mammography provides more accurate mammograms and can detect breast cancer at its their mission. On December 14, 2009, the cardiology cath lab earliest stages when it is most treatable. staff joined together to give back to those in need. They not only donated food but also their time to prepare and serve a nutritious meal for the residents of Faith Mission — a holiday celebration for all involved. SERVICE 12

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Improving the Patient Experience When a medical emergency happens to you or a family member, quick access to care is your single focus. Even though United Regional’s emergency room average “door-to-doctor” time was less than half the national and state averages in 2009, there was still room for improvement.

In the latter part of 2009, United Regional took on two important initiatives. The first was to have an independent group of emergency department experts examine our patient flow processes to determine areas for improvement. The second was educating the community on “how to help us help you.” United Regional published and distributed more than 15,000 guides titled “A Trip to the Emergency Room,” which highlight actions people can take before a medical emergency occurs that will help expedite the door-to-doctor process and Other United Regional community education programs provided in 2009 are: improve the patient experience. Heart of a Woman The best measure of success for any improvement initiative is hearing from satisfied patients • Provided health screenings and heart health information to more than 3,000 women. – and we have. Since implementing the internal process improvements and providing Hotter ‘N Hell Hundred the guide for the communities we serve, patients have reported waiting • Dispatched volunteer staff and supplies to 18 medical service tents that attended less time and an overall greater satisfaction with the entire patient care to the largest rider population in the history of the event. experience – from their arrival, seeing a physician, receiving diagnostic Senior Focus tests and their results, and being discharged home, or in some cases, • Staffed health education and screenings for more than 2,000 attendees. admitted to a hospital room. And although initial feedback has been Community Education Seminars positive, we are not resting on this early success. We will continue to • Physician speakers educated members of our community on total joint replacement, monitor the results of the improvements we’ve made, ask our patients surgical options for back pain, and the health benefits of losing weight through about their experience, and look for ways to further improve “A Trip to bariatric surgery and a comprehensive weight management program. the Emergency Room.” 55 Advantage Programs • Physicians and other clinicians presented information on senior-related health topics to more than 400 people at each of the 12 program events. Leadership Wichita Falls Since implementing both internal process • We hosted approximately 40 class members on Health Day to educate them on the clinical services and advanced technology available to our community. improvements and providing the guide to MSU Health Fair the communities we serve, ER patients have • Students participated in health screenings and learned about medical services and experienced reduced wait times and higher careers in the health care field. satisfaction with their care. American Cancer Society Relay for Life • Sponsored team of 100 walkers to raise money and raise awareness. Susan G. Komen Race for the Cure • 20 employees walked to raise money for breast cancer research and awareness. Child Passenger Safety Checks • 177 child passenger safety seats were checked and 139 were replaced. Additionally, 19 helmets were given to children. SERVICE 14

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quality Elevating Exceptional Quality and Safety. Safety. and Quality Exceptional Elevating United Regional:QUALITY guidelines forprogram quality. Anexampleofapatient successstoryfollows. national the exceeds receive will they care the that confidence the with Regional United to come may failure heart and disease heart coronary stroke, with patients that means This artery coronary disease care andtreating heartfailure, respectively. for Awards Achievement Bronze and Silver earned also Regional United Achievement Performance Award Gold for stroke care 2009 AHA/ASA’s by maintaining core the standard levels of care earned for 24 consecutive Regional months. United 2009, In TheGuidelines program forstroke.performance achievementusingtheGetWith Report’s“America’sin successcommitment and recognitionour inofHospitals” issueBest guidelines. In July 2009, United Regional was evidence-based featured latest with the 518 meets that hospitals stroke in and failure heart disease, artery coronary with The Guidelines program helps ensure that hospitals provide appropriate care to their patients Association’s(ASA) Stroke American and (AHA) Association Heart American The Awards forStroke andHeartDiseaseCare we Here standards.feature afewoftheways UnitedRegionalelevatedquality. quality highest the meeting for designations Excellence of United Regional gained and maintained several program certifications and Centers Additionally,2009. in many participated hospital our which the in initiatives quality in national reflected is improvement continuous to commitment ongoing Our patients. our for safety and careimprove further to ways for looked we did, we well how matter no And to continued implement best Wepractices. We champions. measured performance. We physician communicated results. with teams improvement care patient established We culture time. every a patient every promote to care quality further delivering on to focused initiatives improvement and safety quality, our safe, high-quality care to our patients. In 2009, we reorganized and consolidated ensure to necessary systems and resources the dedicated has Regional United U.S. News & World Get With With Get

patients achieving90minutesorless. of 95% with minutes, 67 averaged time balloon Regional’sdoor-to-United 2009, In minutes. 90 is artery. The national benchmark for door-to-balloon blocked the into inflated been has “balloon” the when to room emergency the at arrives patient a when time the — time door-to-balloon for less or Heart Association have set a standard of 90 minutes American the and Cardiology of College American The damage. muscle of likelihood the greater the counts. minute The longer the heart muscle is deprived of oxygen, every attack, heart a treating In performed. was procedure life-saving the when to ER our at arrived she time the from passed had minutes 56 Only flow. blood a restored and it inflate opened that artery to blocked her lab in balloon catheterization cardiac the her to taking action, into went team Care the Cardiac when That’s status. attack heart confirm to EKG an performed emergency quickly staff Regional’s ER department. United to her took and Cynthia up friend picked AirEvac a 911. called called then who quickly Cynthia attack, heart a chest pains. that crushing Suspecting she was felt experiencing suddenly she her when at Byers in work home yard doing was Bachman Cynthia Improves PatientOutcome Door-to-Balloon TimeQualityInitiative

QUALITY 17 19

Primary Stroke Center Certification Joint Commission Disease-Specific Care Certifications Stroke is the nation’s third leading cause of death and the leading Wound Management Certification cause of serious, long-term disability in the United States. Each year The Joint Commission Certification Program for Wound Management provides a about 700,000 people experience a new or recurrent stroke. There comprehensive evaluation of a facility’s services, including use of evidence-based processes, are approximately 4.7 million stroke survivors alive today. quality-improvement efforts, and outcomes. It represents the industry’s gold standard in health care. United Regional is proud to have again achieved the distinction of a Joint Commission Primary Stroke Center certification in 2009. The United Regional’s Wound Care Center Joint Commission’s Certificate of Distinction for Primary Stroke Centers was the first Texas facility, and only recognizes centers that make exceptional efforts to foster better the third independent hospital-based outcomes for stroke care. Achievement of certification signifies that the program in the country, to achieve services we provide have the critical elements to achieve long-term the heralded Wound Management success in improving outcomes. It is the best signal to our community that the quality care we provide is Certification from The Joint Commission. effectively delivered to meet the unique and specialized needs of stroke patients. United Regional treats This certification means that the Wound approximately 400 stroke patients annually and serves as the hub of the area’s stroke network. Care Program meets or exceeds the highest standards of care for treatment Bariatric Center of Excellence and outcome. The program was recertified Obesity is one of America’s most serious epidemics. Over 23 million Americans are morbidly obese, in January 2009. which means they have a Body Mass Index (BMI) greater than 40, exceeding their ideal body weight by at least 100 pounds. According to the American Society for Metabolic and Bariatric Surgery (ASMBS), bariatric surgery is the most effective long-term treatment for morbid obesity and many related conditions. A variety of surgical procedures offer not only lasting and safe control of weight but also provide previously unimaginable full remission of many of the co-morbidities, including diabetes, asthma, cardiopulmonary failure, infertility and stress incontinence. Pulmonary Rehabilitation Program Certification Chronic lung disease (COPD) is the fourth leading cause of death in the U.S. and The ASMBS created the Bariatric Surgery Centers of Excellence® program to recognize the centers that is projected to be the third leading cause of death for both males and females by perform well and help surgeons and hospitals reach optimal levels of performance. Previously achieving the year 2020. COPD can dramatically impact an individual’s quality of life and is this distinction, United Regional continued its Center of Excellence status in 2009. the only major disease with an increasing death rate, rising by 16%.

Centers of Excellence participate in a rigorous evaluation process that documents the In 2009, United Regional’s Pulmonary Rehabilitation Program is proud to have comprehensiveness of the program. The process also compares treatment procedures with established received national certification from the American Association of Cardiovascular program requirements for providing safe bariatric surgical care with excellent short- and long-term and Pulmonary Rehabilitation (AACVPR). United Regional’s program is one of outcomes. The evaluation not only documents process (e.g., equipment, supplies, training of surgeons only six pulmonary rehabilitation programs in Texas to achieve this recognition. and staff, and the availability of consultant services) but also emphasizes results. This voluntary certification process recognizes programs that have been reviewed Additionally, United Regional’s Bariatric Center of Excellence offers by the AACVPR national board and found to have met the rigorous standard of a designated bariatric unit. Several of the unit’s nurses have care requirements. The program includes both education and exercise to help undergone bariatric surgery and have even been patients on the unit. patients with chronic lung disease improve the quality of their everyday lives. To bariatric surgery patients, these nurses represent the success of the program, and they provide the support and education that comes

from personal experience. QUALITY 18

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American College of Radiology Accreditations Scott Hoyer, MD Not all radiologic diagnostic equipment and the technicians who perform the VP of Quality and Chief Medical Officer procedures meet the high standards that United Regional’s radiology department has Leading the charge on our quality initiatives is Scott Hoyer, MD. achieved. United Regional’s stereotactic biopsy unit and CT scanners are accredited He joined the Senior Leadership Team in April 2009 after serving by the American College of Radiology (ACR). And we have the only CT scan in the as an internal medicine physician in Wichita Falls since 1989. In region certified by the ACR for pediatric scanning. his role, Dr. Hoyer promotes collaboration between physicians and hospital staff to implement, measure and maintain the The ACR awards accreditation to facilities for the achievement of high practice highest standards of quality care and safety for patients. He is standards after a peer-review evaluation of the practice. Evaluations are conducted responsible for leading a multi-focused quality care department and by board-certified physicians and medical physicists who are experts in the field. They coordinating hospital-wide quality and safety initiatives and process assess qualifications of the personnel and the adequacy of facility equipment. The improvement teams, all dedicated to providing excellent patient care surveyors report their finding to the ACR’s Committee on Accreditation. Our digital and outcomes. mammography unit is also ACR accredited through the state of Texas. Following our Department of State Health Services inspection in October 2009, we were awarded a certificate given to only those facilities with a perfect inspection. Institute for Healthcare Improvement Each year since 2006, United Regional has sponsored various physicians to New Infant Ventilator attend the Institute for Healthcare Improvement (IHI) National Forum to further Although the future of Our Level II nursery has been the beneficiary of much advanced technological promote clinical and administrative collaboration on quality health care initiatives. equipment. One such piece of equipment is an infant ventilator made possible health care in the United At the conference, our physicians learn about best practices at hospitals found by a donation from the United Regional Auxiliary to Children’s Miracle Network. “States is very uncertain across the nation and world. Quality and safety initiatives implemented at United The newest version has functions that allow us to more closely monitor babies right now, United Regional Regional as a result of previous IHI guidance have included the Rapid Response who need the equipment to help them breathe. This second ventilator arrived just will never lose its focus on Team, Ventilator-Associated Pneumonia, and Door-to-Balloon Time. in time to serve the respiratory needs of twin boys born to the Sillemon family of delivering excellent care, Wichita Falls. With the addition of this equipment, ventilator-dependent infants are quality and safe care, and In 2009, 10 physicians attended the conference. These physicians are working to now able to remain in our community with the support of their parents while they implement new ideas sparked from the latest forum to improve quality and patient patient-oriented service, receive the specialized care they need. safety. Attending the IHI Forum on a yearly basis helps keep United Regional at regardless of the system the forefront of quality and safe patient care. Galileo Mission Continues we’re practicing in. Knowledge Based Charting (KBC) The Galileo Mission is our multiyear, multiphase transformation of our information systems. The goal of the electronic applications is to improve patient safety and the − Scott Hoyer, MD Attending the IHI conference broadened quality of patient care by streamlining and standardizing documentation. Knowledge my exposure to widely-used methods for Based Charting (KBC), which was implemented in 2009, provides a foundation for ” “quality improvement and ways to unite clinical standardization through the generation of more than 190 preconfigured, physicians and hospitals in a shared quality evidence-based clinical practices. Nursing will use KBC to complete patient care agenda. I am ready to help implement a records such as vital-signs flow sheets and patient assessments in a consistent fully integrated model of patient-centered manner. Physicians are able to view these documents within the clinical summary care involving all members of the health from virtually any workstation within the hospital (or even from home), expediting care team. patient care in 2009. KBC was successfully implemented throughout all of our patient care units.

− Jonathan Williams, MD QUALITY 20 ” 22 FINANCE finance

*SOURCE: 2009 UnitedRegionalauditedfinancial statements. How OurMoneyisSpent records.* SOURCE:2009UnitedRegionalinternal Thecostofcommunitybenefitsdoesnotincludeunreimbursed Medicare program costs. * SOURCE:2009AnnualStatementofCommunityBenefitStandards. From thoseunabletopay (and OtherCommunityBenefitsDelivered) Because We DidNotReceiveFullPayment In 2009wesupportedourfinancialcommitmentsinthefollowingways: for thoseinneed.Allthiswasaccomplishedwithoutincreasing hospitalcharges. community,and people our providein to investment and advancements, growth,clinical for In 2009, United Regional continued building the financial stability to provide new opportunities To constructnewfacilities What We ReinvestinOurCommunity Elevating ourInvestmentintheCommunity. United Regional:FINANCE Total costofcommunitybenefits Other operatingexpenses To allowforpatientcoststhatwere notpaid(baddebt) To payinterest onouroutstandingdebt To allowforwearandtearonourbuildingsequipment To purchase supplies To payouremployees’salariesandbenefits Total costofcommunitybenefits From communitybenefit programs From Medicaid (Charity care basedoncosts) Total costofcommunityreinvestment To purchase equipment On informationtechnology $252,769,039 116,113,689 $35,667,956 $43,922,440 49,361,906 15,751,867 19,513,429 19,513,429 48,139,473 11,247,933 18,471,790 30,093,892 10,557,087 3,888,675 5,948,233 3,271,461

FINANCE 23 24 GROWTH growth Elevating ExcellencetoEnsure aHealthyFuture. United Regional:GROWTH services area. and testing treatment are pulmonary also located in the and outpatient therapy hyperbarica oxygenation chamber. Infusion wound care services in the region including Care Center, theWound offering the most advanced houses also floor first The digital mammography, stereotactic breast biopsyandultrasound. body.the of parts other advanced and heart of the MRI, include tools diagnostic Other images 3-D more detailed creates to scanner CT X-rays 64-slice The conventional technologies. from imaging, spectrum full diagnostic a of offers Tower Bridwell The stages. treatable most and more accurate diagnoses and discover medical make conditions at their earliest clinicians help can equipment imaging diagnostic advanced The receive to treatments anddiagnostic procedures. spaces comfortable and areas seating guest spacious with services, outpatient to dedicated is Tower Bridwell the of floor first The Convenient AccesstoTreatments andDiagnosticTesting The BridwellTower work thattakesplaceinsidethenewfacility. the and purpose and passion their to themselves employees re-committed Regional United reality, a becoming Tower Bridwell for the communities we serve. But more important than celebrating equipment and technology advanced most the offer and facilities services for customer convenience, provide enhanced patient care outpatient and inpatient consolidate to Regional United enabled and opening of the Bridwell Tower. completion the The construction of this on facility centered initiative growth major our 2009, In done inside. work thatwouldbe the newfacilityand purpose andshowoff to ourpassionand re-dedicate themselves staff theopportunityto Bridwell Tower gave The openingofthe

Bridwell Tower: This iswhatonechildhadtosayaboutthenew community penpalprogram withschoolchildren. A UnitedRegionalemployeeparticipatesina

GROWTH 25 27

Surgeons’ Skills United with the Latest in Computer Technology Welcoming New Physicians To Our Community The surgical suites on the third floor of the Bridwell Tower provide highly skilled In 2009, United Regional welcomed 10 new physicians into our community: surgeons with access to advanced equipment and technology. Many of the operating rooms were designed specifically for computer-assisted procedures. Karen Ayer, MD...... Pediatrics One especially advanced operating suite, the hybrid endovascular suite, can Rami Buchipudi, MD...... Internal Medicine accommodate minimally invasive cardiovascular procedures and then quickly Satish Chada, MD...... Pulmonology convert into an open heart surgical suite if the need arises. The suite combines Raja Divi, MD ...... Internal Medicine endovascular, cardiac surgical, laparoscopic and radiological capabilities, allowing Daalon Echols, MD...... Neurology flexibility and speed in the treatment of patients with the most complex cardiac Chandler Harvey, MD...... Anesthesiology and vascular conditions. Christopher Lam, MD...... Anesthesiology Eugene Pak, MD...... Neurology New Family Members are Welcomed Into the World Bart Spencer, MD...... OB/Gyn The new Mother-Baby Unit on Bridwell Tower’s fourth floor is the perfect Finbar Woitalla, MD...... Family Practice place for families to meet the love of their life — their new baby. The labor and delivery rooms provide a comfortable environment while ensuring that advanced medical equipment is close at hand. Postpartum rooms offer a spa-like atmosphere and family-centered care. And for newborns who have specialized medical needs, there is a Level II Special Care Nursery I am grateful to have the opportunity to with infant ventilators, special beds for premature infants and other life-saving equipment, which allows these special newborns to remain in treat people in Wichita Falls and surrounding our community without separation from their moms and dads. “towns. In addition to support that I have received from the staff and community, I feel Children’s Minds are Eased as their Bodies are Cared For blessed to have gotten to know my patients Being in an unfamiliar environment can be an anxiety-filled experience and their families on a personal basis. for a child. To help reduce the fear of the hospital experience, children This is an added benefit to practicing will find the Pediatric Unit filled with colorful aquatic décor. Everything is in a town of this size. specialized for little ones, and rooms provide convertible sofas so that parents can spend the night with their child. − Eugene Pak, MD

Preserved for Generations to Come Future in the Falls Update What new hospital would be complete without the United Regional’s innovative Future in the Falls program reaches out to medical students,” sealing of the Time Capsule in the building’s structure? residents and fellows who have ties to the Wichita Falls area, with the goal of recruiting them On October 23, 2009, Phyllis Cowling, president and to join our medical community. In 2009, the program grew from 23 to 40 participants. CEO, dedicated hospital memorabilia from 2009 and placed these items in four capsules to be opened by generations to come. Some of the items In addition, the United Regional Foundation raised funds to provide scholarships to in the capsules included: current electronic and medical devices, a Pink participating medical students who meet selection committee criteria. The scholarships are Darling teen volunteer pinafore uniform, a 2009 patient hospital bill, photos paid directly to the medical schools to help defray educational costs. While accepting a from the opening celebrations, a paper medical record, an employee scholarship will in no way obligate students to practice in Wichita Falls after receiving their newsletter, photos of the board of directors and a “moving day” T-shirt. The medical degree, it is anticipated that those who participate in the Future in the Falls program event commemorated the past while celebrating a bright future for United will give significant consideration to returning to the area. The four scholarship recipients

Regional and the communities we serve. were Kyler Barkley, Allen Flack, Evan Meyer and David Potter. GROWTH 26

29 Senior Leadership Team Phyllis Cowling, President and Chief Executive Officer United Regional Nancy Townley, RN, Senior Vice President of Operations Robert Pert, Chief Financial Officer Pamela Bradshaw, RN, Vice President of Nursing and Clinical Services Stevie Jo Brown, Vice President of Marketing and Communications Rick Carpenter, Vice President of Facilities Management J. Scott Hoyer, MD, Vice President of Quality and Chief Medical Officer

Wichita County/City of Wichita Falls Hospital Board Howard Farrell, PhD, Chairman Woody Gossom

elevate Don Hamlin Lanham Lyne Elevating excellence Renae Murphy Arnold Oliver into the future. Erwin Soell, MD

United Regional Board of Directors Leo Lane, Chairman Doyle Bentley Paul Bice, MD The Bridwell Tower dedication and opening symbolized our continued Phyllis Cowling growth and made 2009 a special year in United Regional history. But Mike Elyea Howard Farrell, PhD our 2009 accomplishments are also measured through the continued Carol Gunn dedication to our life’s work, ongoing service to our community, Don Hamlin recommitting ourselves to delivering high quality patient care, and Barbara Hanson strengthening our finances for future needs. And as 2009 came to a Doug Kunkle close, we were already looking ahead to 2010 and future opportunities Ali Moshtaghi, MD for elevating excellence in health care for the communities we serve. Gary Ozier, MD Ann Popejoy Kevin Thomas, MD

Ex-Officio Members Cathy Biggs, President, United Regional Foundation Board Leo Mercer, MD, President, United Regional Medical Staff Yvonne Hearn, MD, Past-President, United Regional Medical Staff

28

30 United RegionalFoundation Regional projects, equipment andprograms in2009. The Foundation secured contributions and pledges of $1,452,750 in support of United health through investmentsinlife-savingmedicalequipmentandstate-of-the-artfacilities. community improve further to Regional United assists Foundation The care. patient in excellence continued ensure help to foundations and individuals, corporations families, of generosity the through funds raises Foundation Regional United The to provide excellenceinhealthcare through philanthropy andstewardship. Regional’sUnited enhance to ability is Foundation Regional United the of mission The Campaign, and through activities and events for other special projects. A A projects. special other for portion ofthefundsdistributedwere raisedandcollectedinprioryears. events and activities through and Campaign, Employee Giving of Spirit the through children, and infants and treat to equipment programs for Network Miracle Children’s the through raised also funds were Distributed Regional. United at care health in excellence supporting to reflects and recognizes the exemplary contributions of those who are committed the Bridwell Tower, co-chaired by Carol and Bob Gunn. Every floor of the tower for Campaign Excellence Elevating the including efforts fundraising of successful a number reflect 2009 in Foundation the from $7,730,404 of Distributions * SOURCE: 2009United RegionalFoundation audited financialstatements. 2009 Distributions * SOURCE:2009UnitedRegionalFoundationauditedfinancialstatements. 2009 ContributionsandPledges Total distributions Building projects Equipment andprograms Special projects Total contributionsandpledges Capital giftsandcommitments Children’s MiracleNetwork Special fundraisersandgifts

$7,730,404 $7,033,694 $1,452,750 $449,771 $246,939 $327,502 $766,449 $358,799

“ who will receive excellence in health indicator to all of you is the ongoing indicator toallofyouistheongoing tower a reality, we express our very extraordinary giving over a number gratitude of the tens of thousands − PhyllisCowling,president and CEO floor, I’msure themostimportant care withinthesewallseachyear. deepest appreciation. While your To our many contributors, whose in making the dream of this new gifts are recognized onthesigns of years has played a major role prominently displayed on each ” requested, awayiftheyare althoughnoone isturned unabletocontribute. year.is night per each $35 of respitedonation minimum a and contributions, on solely rest Operating of nights visitor 10,000 than more House provides Rathgeber Today, the by. close stay must who patients Regional House opened on April 4, 2000 to help meet the needs of families of United Rathgeber the Foundation, Regional United the of project a as Launched rest thattheyneed. the get to opportunity or the roomswithout lobbies, patients’ hospital busy the in out” in “camping staying by ones loved their to close remain to compelled feel they or hotels, local in stay to afford cannot families Often arenear.ones loved their when recoverfaster to areshown Patients 2009. of United Regional’s inpatients came fromFalls in outside the city of Wichita percent 42 Approximately Falls. Wichita outside live who families patients’ serving facility “hotel-like” 26-room a is House Hospitality Rathgeber The Rathgeber HospitalityHouse Larry Young, MD Ty Thacker Tom Stephens Marilyn Stafford Ashvinkumar Patel,MD Fred Langner, MD Al Guinn Martha Fain Mike Elyea Mac Cannedy Mike Bullitt Doyle Bentley Robert Gunn,Co-Chair Carol Gunn,Co-Chair Campaign Cabinet Elevating Excellence Kevin Goldstein,Rathgeber HospitalityHouse Beverly Callender, UnitedRegional Auxiliary Ex-Officio: Renae Murphy Kim McClellan Liz Martin Brent Hillery Dale Brock TreasurerLinda Wilson, Secretary Arthur BeaWilliams, Todd Davenport,President Elect Cathy Biggs,President 2009-2010 UnitedRegionalFoundationBoard ofDirectors services andcoststorunthehouse: those whocouldnotcontribute: 37 statesand4countries Donations subsidizingstaysfor Funds raisedtocoverguest Guests servedfrom: Larry Young, MD Marva Walker Brian Stahler Marilyn Stafford Rick Schleider Gale Richardson Jim Parker $134,708 $16,747

FOUNDATION 31 2009 United Regional Foundation Donors Mr. and Mrs. Roosevelt Flanigan Mr. and Mrs. Kent Hanson Ms. Frieda Jones Lunn’s Colonial Funeral Home Mr. Robert A. Newman Mr. and Mrs. Jammie Ramsey United Regional Foundation expresses sincere appreciation to all whose contributions and participation in Foundation, Children’s Miracle Network, and Rathgeber Hospitality House activities help support Mr. John Flannery Mr. Elmer A. Hanvey Dr. and Mrs. Randy Jones Mr. Richard Lunsford Ms. Gail Newton Mr. Mohammad Ramzan excellence in health care for the communities we serve. This Annual Report acknowledges contributions and pledge payments of $100 and above between January 1 and December 31, 2009. Mr. and Mrs. Mark Fleming Mr. Steve A. Hanvey Ms. Shauna M. Jones Mayor and Mrs. Lanham Lyne Mr. Erik Nicholson Mr. Donald Raney Mr. Richard Flores Mr. and Mrs. Ron Hardin Mr. Vernon B. Jones Mr. and Mrs. Kyle Maddin Nissan of Wichita Falls Mr. George Rater Mr. Al Florida Mrs. Althea C. Hargrove Mr. and Mrs. Behrent Jorgensen Mr. and Mrs. Franklin R. Madera Ms. Karen Nix Dr. Alisa and Mr. Brooks Ratzlaff Founders Duke Construction Co. Snell Charitable Foundation, Inc. Mr. and Mrs. Kenneth Armstrong Mr. Donnie Brown Mr. and Mrs. Bill Crutcher Ms. Dee Ann Fluhman Mr. Gary Hargrove The Joy Sunday School Class Mr. and Mrs. Mike Mahan Ms. Norma Nix Re/Max 16038 J.S. Bridwell Foundation Mr. and Mrs. David Dunford Southwest Rotary Club Ms. Diana Arnhold Mr. and Mrs. Mark Brown Mr. Fred Cullar Mrs. Louise Flusche Mr. Robert L. Harper Ms. Angela M. Joyner Ms. Bonnie G. Maherg Ms. Germaine P. Noah Red River Harley-Davidson Mr. Alfred B. Guinn E. Paul & Helen Buck Waggoner St. Jude Medical, Inc. Mr. and Mrs. Ricky Arnold Mr. and Mrs. Mark E. Brown Ms. Kym Cullar Ms. Linda Foberg Mr. and Mrs. C. E. Harrell J-Tel Communications, Inc. Ms. Sheri Mahler Mr. Tim Noble Mr. and Mrs. Tommy Reece James N. McCoy Foundation Foundation St. Paul Lutheran Church Arrowhead Baptist Church Mr. and Mrs. Richard Brown Mr. and Mrs. Michael Cullar Mr. and Mrs. Paul Foberg Mrs. Minnie B. Harrimon Ms. Misty Julian Mr. and Mrs. Greg Majewski Ms. Jennifer Nolan Mr. and Mrs. Wayne Reed Perkins-Prothro Foundation Mr. Mark R. Elgin Mr. and Mrs. John Stafford Mr. and Mrs. Mack Arthur Mr. and Mrs. Robert Brown Mr. and Mrs. Vernon Cullar Ms. Colleen Foley Ms. Mary D. Harris Junior League of Wichita Falls Ms. Lynda Maloney Norman Regional Health Ms. Vicky Rees Empire Paper Company Mr. and Mrs. Brian Stahler Mr. and Mrs. Jeff Ashburn Brunel Corporation Mrs. Barbara W. Cullum Mr. and Mrs. Bob Fonck Ms. Elizabeth Harsh Ms. Barbara Kahue Ms. Lisa Manning Foundation Mr. and Mrs. Lyle Reid Planners Mr. and Mrs. Paul Ernst Strasburger & Price, LLP Mr. and Mrs. Wade C. Ashley, Jr. Mr. Steven Bryan Mr. Donney Cummins Mr. J C. Foreman Ms. Wendy Hartman Mr. and Mrs. Butch Keiningham, Jr. Ms. Dianna Manuel Nortex Realty Mr. Mac Reid Leota Steed Foundation Senator and Mrs. Craig Estes Stripes Convenience Store 2351 AT&T Ms. Ginger Buck Mr. and Mrs. William Curd, II Ms. Margie Frazier Dr. and Mrs. Peter M. Harvey Ms. Laurie Keith Mr. Adam Marchand North Texas Home Health Ms. Rachel Reitan Fain Elementary Stripes Convenience Store 2353 Atmos Energy Ms. Melanie Bullard Mr. and Mrs. Wayne Cure Mr. and Mrs. Darrin French Mr. and Mrs. William Haseloff Kelly Propane & Fuel, LLC Mr. and Mrs. Freddy Marks Mr. Arnold Nussbaum and Mr. and Mrs. Paul A. Reyes Developers Fain Foundation Stripes Convenience Store 2355 Mr. and Mrs. Darren Baber Mr. Ralph E. Bullington Ms. Coelita Curlee Mr. and Mrs. M. Bert Frie Mr. Robert Hassell Ms. Gayla S. Kennedy Mrs. Jeri Martin Ms. Karen S. Hicks Mr. and Mrs. Craig Reynolds Bryant Edwards Foundation Mr. and Mrs. John Ferguson Stripes Convenience Store 2357 Mr. and Mrs. Kevin Baber Mr. and Mrs. Mike Bullitt Ms. Glenna M. Currie Mr. and Mrs. Richard Friemel Mr. and Mrs. Robert W. Hastings Mr. and Mrs. Jason Kennedy Mr. and Mrs. Noros Martin Ms. Tracy Oatman Ms. Katherine Ricarte Mr. and Mrs. J.I. Ginnings Ferguson-Veresh, Inc Stripes Convenience Store 2361 Mrs. Nan Bachman Mr. and Mrs. James Burdette Ms. Jennifer Dacy Ms. Jana Fristoe Mr. Walter D. Hawkey Mr. and Mrs. Stan Kennedy Mr. Terry Martin Ms. Laura O’Brien Ms. Florence Rich Joe & Nan Johnson Family Fidelity Bank Stripes Convenience Store 2364 Ms. Meagan K. Bailey Mr. and Mrs. Tommy Bussey Dairy Queen 13810 Ms. Melinda Fritsche Mr. and Mrs. Donald Hawkins Mr. and Mrs. David Kimbell, Jr. Mr. and Mrs. Wade Maulsby Ms. Sally Odaff Ms. Courtney M. Richards Foundation Mr. and Mrs. Bill Finnell Stripes Convenience Store 2365 Mr. and Mrs. Greg Bair Mr. and Mrs. Bradley Buster Dairy Queen 13912 Ms. Sandra K. Furlow Mr. and Mrs. Jim Hawkins Mr. and Mrs. Stan Kimbell Dr. and Mrs. Brett May Ms. Kelly O’Dell Ms. Darla J. Richards Kohl’s Cares for Kids - Children’s First National Bank of Byers - Stripes Convenience Store 2368 Mr. and Mrs. Wayman Baker Mr. Jack E. Butler, Jr. Dairy Queen 14170 Mr. and Mrs. Daniel Gagne Ms. Tessa Hawkins Mr. Tommy Kimbell, II Mrs. Hahn May Mr. and Mrs. Timothy O’Hara Mr. Robert Richardson Hospital Program Cattleman’s Branch Stripes Convenience Store 2372 Mr. and Mrs. Matt Baker Mr. and Mrs. Robert Butterfield, Jr. Dairy Queen 14202 Ms. Andrea N. Gales Haynes Northwest Academy Ms. Carolyn L. King Ms. Shirley S. May Mr. Charles T. Oliver Ms. Julea Ricks Mr. and Mrs. Carroll Laing First National Bank of Wichita Falls Stripes Convenience Store 2374 Mr. Ronald Baker Ms. Erica Byers Dairy Queen 14210 Ms. Jennifer Galyean Ms. Valarie Heanu Mr. and Mrs. Greg King Mr. Kyle Mayfield Mr. Richard Ooten Mr. and Mrs. F.G. Ridenour Mr. and Mrs. Thomas B. Franklin Pharmacy Mrs. Pat Sullivan Mr. and Mrs. Korey Baley Ms. Betty Bynum Dairy Queen 14455 Mr. Richard J. Ganem Dr. Yvonne and Mr. Patrick Hearn Mr. and Mrs. Stuart King Mr. and Mrs. Terry McAlister Ms. Anne Opperman Mr. Drew Rider Medders, III Fraternal Order of Eagles, No. 3580 Mr. Joe C. Sumner, III Ms. Carol Ballard Ms. Candace Byrne Dairy Queen 14602 Dr. and Mrs. Ved Ganeshram Ms. Joan Heath Ms. Vicki J. King Ms. Jessi L. McBride Mr. and Mrs. Joseph Orender Mr. and Mrs. Mike Riordan United Regional Auxiliary Fulbright & Jaworski, LLP Mr. and Mrs. Dallas Tate Mr. and Mrs. Bobby E. Banner Ms. Diana Caldwell Mr. and Mrs. Todd Davenport Ms. Jayla Garcia Mr. John G. Held Mr. and Mrs. Randy Kinney Ms. Bonnie McCabe Mrs. Martin Louise Orr Mr. Hal Risner WFACF - Bill and Pat Thacker Golden Corral 0548 Mr. Robert E. Taubert, Jr. Mrs. Kathy C. Banner Mr. and Mrs. Mark Callender Ms. Rachel D. Davila Ms. Mandy Garcia Mr. and Mrs. James Helm Kiwanis Club of Bowie Ms. Phoobie McCasland Mr. Ricardo Ortiz Mr. and Mrs. Robert K. Roach Donor Advised Fund Golden Corral 0912 Texas Carpet Outlet Bariatrics of Wichita Falls, PA Mr. Mitchell L. Camp Mr. and Mrs. Forster Day Mr. and Mrs. Manuel J. Garcia Ms. Debbie Henderson Ms. Kristi Klinkerman Mr. and Mrs. Gary McClain Ms. Carol Osborne-Crow Mr. and Mrs. Eric Robb Guarantee Title Mr. and Mrs. Ty Thacker Mr. and Mrs. Bill Barnard Mr. and Mrs. Kevin I. Campbell Mr. and Mrs. Don R. Dean Ms. Tamera L. Garcia William G. Hendrickson D.D.S., Mr. Jack M. Knightstep Mr. and Mrs. Kent McClatchy Mr. Lance Ostermann Ms. Pam Roberson Constructors Guinn Foundation, Inc. Mr. and Mrs. Bill Townley Mr. and Mrs. John K. Barnard Mr. and Mrs. Harry Campsey Ms. Jody K. Dean Mr. and Mrs. Warren Gardner M.S.D., P.A. Ms. Jennifer K. Knisley Dr. and Mrs. Tim McClellan Ms. Kathy L. Owen Mr. and Mrs. Johnny Roberts Mr. and Mrs. Doyle Bentley Mrs. Ann Gunn Trio Operating Company, Inc. Ms. Jamie S. Barnett Cannan Properties Ms. Linda Deason Mr. and Mrs. Steven W. Garner Ms. Marsha L. Hendrixson Mr. John A. Knox Mr. and Mrs. Mark McClelland Ms. Linda G. Owen Mr. Kenney Roberts Bill and Jan Foundation Mr. and Mrs. Robert D. Gunn Employees Ms. Celeste Barrera Mrs. Ellen A. Cannon Ms. Brandy DeHoyos Ms. Lois Garza Ms. Juanita D. Henley Ms. Leslie D. Knox Mr. Henry E. McClure Dr. Raymond L. Owen Ms. Deirdre A. Robertson Cells-U-More Dr. and Mrs. Lowell Harvey Mr. and Mrs. William E. Tucker, Jr. Mr. and Mrs. Casey Barry Mr. Randy Cantin Dell Direct Giving Campaign Mr. and Mrs. Joe Gazdik Ms. Lisa Henning Mr. Mike Knox Ms. Laura McCreary Dr. and Mrs. Gary P. Ozier Mr. and Mrs. Jeff Robertson Ms. Phyllis Cowling Ms. Catherine Hass United Regional Physician Group Ms. Jonda Barton Cantu Services, Inc. dba Mr. and Mrs. Tracey Denson Dr. and Mrs. Mehari Mr. and Mrs. Kim Henry Ms. Sarah L. Koetter Ms. Consuela R. McDonald P & W Abatement LLC Ms. Kasey M. Robertson First Bank HealthSouth Rehabilitation United Supermarkets Ms. Susan Basham GiGi V. Boutique Mr. Edward Denton Gebreyohanns Mr. and Mrs. Ray Herring Mr. and Mrs. Fred Krautz Ms. Sandra K. McDonald Mr. and Mrs. Robert K. Pace Mr. and Mrs. Leroy Robinson Hotter ‘N Hell Hundred Hospital of Wichita Falls University Kiwanis Club Ms. Peggy A. Beach Caprock Producing, LLC Ms. Kimberly Desha Ms. Clara L. Gee Mr. and Mrs. George K. Hessinger Mr. and Mrs. George LaForge Ms. Rhonda McGarry Dr. and Mrs. Bruce Palmer Ms. Teresa C. Robinson Kadane Foundation Herb Easley Motors, Inc. URPG Neurosurgery, Orthopedic Mr. Jon H. Bear Carmike Cinema 159577 Mr. and Mrs. John H. Dibble Mr. and Mrs. James W. George, III Mr. Tommy Hightower Mrs. Ann M. Laginess Mr. and Mrs. Jerry D. McGee Mr. and Mrs. Duane Palmer Mr. and Mrs. Albert Rodriguez Mr. and Mrs. David A. Kimbell, Sr. Mrs. Carolyn Hobbs Surgery & Sports Medicine Mr. and Mrs. James Beasley Mr. and Mrs. Rick Carpenter Ms. Amanda Dillard Mr. Wayne Germany Ms. Amanda Hill Lalani Lodging Inc. Mr. and Mrs. John McGowan Mr. Bryan Panik Mr. Alejandro Rodriguez, Jr. Mr. and Mrs. Diaz Murray Dr. and Mrs. Scott Hoyer Wal-Mart Supercenter 269 Ms. Debrah Beck Ms. Janet Carroll Dividend Staffing Services Dr. and Mrs. Mac Geyer Ms. April Hill Lamar Elementary Ms. Anna L. McKee Mr. Jason Papes Mr. and Mrs. Donny Roe Postel Family Credit Union IHOP #1494 Wal-Mart 271 Bell Processing, Inc. Mr. and Mrs. Steven Carter Mr. and Mrs. Dickie Dixon Mr. and Mrs. Carl Gfeller Mr. and Mrs. Don K. Hill Mr. and Mrs. John Lamberth Ms. Charity R. McKee Ms. Deborah K. Parker Ms. Barbara Rogers Stephens Family Foundation James Lane Air Conditioning Wal-Mart 353 Mr. and Mrs. Eddie Benham Mr. and Mrs. Randy Case Mr. and Mrs. Warren V. Dixon Mr. and Mrs. Jerre Gibbons Mr. and Mrs. Mitchell Hill Landmark Title Company, Inc. Ms. Sylvia McMullen Ms. Latricia Parker Mr. and Mrs. Harold Rogers Union Square Federal Julia Lee Taubert Foundation Wal-Mart 414 Ms. Sandra Benoit Mr. Roger L. Case Ms. Dori Dockery Mr. Kenneth Gibson Mr. John Hirschi Mr. and Mrs. Lynn W. Landrum Ms. Margaret McNew Mr. and Mrs. Nathan Parker Ms. Donna Lynn Ross Credit Union Dr. and Mrs. Phillip W. Kelly Wal-Mart Supercenter 420 Mr. and Mrs. Tim Berardi Mr. Jim Cass Ms. Julie A. Dollahite Ms. Rita Giglio Ms. Bessie Hitch Mr. and Mrs. David W. Lane Mrs. Michelle L. McQuerry Ms. Jamie Parks Mr. and Mrs. Gregory Ross United Regional Valet Services KFDX-TV Channel 3 Wal-Mart Supercenter 479 Mr. and Mrs. Doug Berend Ms. Wyvona Castleman Donnell Foundation Mr. and Mrs. Charles Gilbert Ms. Cindy A. Hoff Ms. Rhonda Lane Ms. Amber Meador Mr. and Mrs. Lance Partridge Rotary Club of Graham Wal-Mart Supercenter 1116 Mr. and Mrs. Donald Knox, Jr. Wal-Mart Supercenter 1148 Ms. Kyla A. Berend Ms. Tonya Ceballos Door Systems of Wichita Falls Ms. Cynthia Gilliland Mrs. Frances Hoffman Mr. and Mrs. Ron Lane Medtronic Dr. and Mrs. Melvin Pate Jr. Rotary Club of Wichita The Women’s Clinic Mr. and Mrs. Jack Koby Wal-Mart 2803 Ms. Vivian Berry Central Christian Church Ms. Linda Douglas Ginnings Company Mr. Bill Hofsiss Ms. Betty Laney Mr. and Mrs. John Melton Mr. Babu Patel Falls North Drs. Rita and Nick Kong Wal-Mart 3229 Mr. and Mrs. Brandon Beshear Drs. David Cerreta and Sumi King Mr. and Mrs. Ronnie Dowdy Mr. and Mrs. Eric Givens Mr. and Mrs. James Holcomb Ms. Cynthia Laney Ms. Vera Merrill Mr. and Mrs. Scott B. Patrick Mr. and Mrs. Cecil Rotz Builders Ms. Mary Kosarek Wal-Mart 5071 Mr. Jacky Betts Ms. Paula M. Chambless Mr. and Mrs. H W Dozier Mrs. Kandis Givens Holiday Inn Express Ms. Jody Lang Mr. Mark A. Michael Ms. Cheryle Patterson Ms. Thelma Rouse 2T Contracting/Trevor Taubert Mr. and Mrs. Doug Kunkle Wal-Mart 8866 Dr. Paul L. Bice Ms. Ellen Chancellor Mr. and Mrs. Gordon Drake Ms. Sarah Glougie Holli-Tex Supply Co. Mr. and Mrs. Mark Lange Midnite Oil Company Mr. and Mrs. J.A. Patterson, Jr. Ms. Aida Roy Ace Hardware WF/Lawton Mr. and Mrs. Lance Lagerstrom Dr. and Mrs. Kenneth M. Warnock Mr. and Mrs. Jim Biggs Mr. and Mrs. Tom Chancellor Dr. and Mrs. Steve Dryden Dr. and Mrs. Cameron D. Godfrey Ms. April Holloway Dr. and Mrs. Fred M. Langner Mr. Joel T. Milhollon, II Ms. Sylvia Payton Ms. Debbie Rugeley Mr. and Mrs. Jim Adams Mr. and Mrs. Randy Lanford Wells Fargo Mr. and Mrs. Pablo Billan Dr. and Mrs. Phillip Chapa Ms. Prashanthi D’Silva Mr. and Mrs. Eric Godwin Ms. Cindy Holmes Ms. Mary A. Lary Mr. and Mrs. Christopher Miller Ms. Frances E. Peck Mr. and Mrs. Stan Rugeley Mr. and Mrs. Mark Adams Larry’s Marine Center Ms. Deborah A. West Ms. Lisa A. Bindel Mr. and Mrs. Jerry Chasteen Ms. Fran Dudenhoeffer Mr. Garrett Godwin Mr. and Mrs. Jack Holmes, Jr. Ms. Patricia Launza Mr. and Mrs. Clay Miller Mr. and Mrs. Renato Pedon Mr. and Mrs. Chuck Russell Allianz Global Investors Mr. and Mrs. Anthony Lucido WFACF-Darrell Coleman Family Ms. Tammie Bishop Mr. and Mrs. Kim Childs Mr. and Mrs. Richard C. Dudley Mr. and Mrs. Larry Godwin Mr. and Mrs. Tim Holmes Mrs. Brenda Lawson Dr. and Mrs. Daniel Miller Mr. and Mrs. Cliff Pennartz Mr. Derek Ruvalcaba Distributors Ms. Donna Majewski Donor Advised Fund Mr. and Mrs. Jay Bitsche Christ United Presbyterian Church Ms. Judy C. Duke Ms. Lisa R. Goffney Mr. and Mrs. Brian Hons Mr. and Mrs. David Lawson Ms. Edith M. Miller Mr. and Mrs. Carl Pennington Ms. Amanda L. Saenz Allred Armstrong & Company Mr. and Mrs. Jerry Marshall WFACF-Priddy Foundation Mr. and Mrs. Jim Black Mr. Jim Cincala Mr. and Mrs. Ralph Dunkelberg, III Mr. and Mrs. Thomas Golden Mr. and Mrs. Ben Hoover Ms. Berneice Leath Ms. Melissa A. Miller Ms. Marisa Pennington Ms. Mikie Salazar American National Bank McCarthy Building Companies, Inc. Matching Gifts Program Ms. Teresita L. Black Mr. Hank Cisneros Mr. and Mrs. Lawrence E. Dwyer Ms. Kayce Goldstein Mrs. Kristie Hopkins Mr. and Mrs. Clint Lee Mr. Troy Miller Ms. Lila Perez Mr. Jack L. Sales Mr. and Mrs. Tommy Arens Mrs. Gwen McCorkle Wichita Falls Chapter of Credit Ms. Lydia Blackmon Mr. and Mrs. Paul Clark Ms. Debbie J. Dyer Mr. and Mrs. Juan M. Gonzalez Mr. and Mrs. Larry G. Hoppe Ms. Fejovita Lee Mr. and Mrs. Rudy Miller Ms. Julie Perkins Ms. Martha H. Salmon Barnard Insurance Group Ms. Megan McGee Unions Mr. and Mrs. Aaron Blades Drs. Danny and Elizabeth Clarke Ms. Helen Eason Mr. and Mrs. Sterling D. Goode Ms. Linda Horan Ms. Glenda Lee Mr. and Mrs. Steve Mills Mr. and Mrs. Robert P. Perkins Mr. and Mrs. Ted Sandridge Barwise Junior High Mr. and Mrs. Dennis McGown Wichita Falls Heart & Vascular Ms. Denise Blair Ms. Dana Clay Ms. Jo Lynn Eason Mr. Allen E. Goodin Mr. and Mrs. Ralph Horne Ms. Laura P. Lee Ms. Melanie Milner Dr. Daunne and Mr. Mark Peters A.M. Sauder Trust Mr. Gary Beck Mr. and Mrs. Jeff McKnight Center, PLLC Mr. and Mrs. James Blakely Mrs. Chris T. Cline Mr. and Mrs. Mark Eavenson Goody’s Family Clothing Dr. Flavia and Mr. Robert Horth Dr. and Mrs. Mark Lee Mr. and Mrs. Britt Milstead Ms. Mary A. Peterson Sauder Management Company Mr. and Mrs. Alex Beltchev Meridian Revenue Solutions Wichita Falls Kiwanis Club Ms. Kelley J. Blassingame Mr. Gerald Clubb Mr. and Mrs. David Eby Mr. and Mrs. Ronald Gordon Ms. Holly House Ms. Sonia R. Lee Mr. and Mrs. Karl Milstead Lt. Col. and Mrs. Thomas W. S. Sauder Trust Benchmark Business Solutions Merrill Lynch Wichita Falls Teachers Federal Mr. and Mrs. Henry C. Bodin Ms. Ladonna Clubb Mr. and Mrs. Ernie Edmonds Mr. and Mrs. Glen Gordy Mr. Christopher Howard Ms. Angela M. Leija Ms. Darcy L. Minter Pettibon, Ret Mr. and Mrs. Wilson Scaling Best Buy Microsoft Credit Union Mr. and Mrs. Doyle Boggs Ms. Monica Clubb Mr. and Mrs. Michael Edwards Mr. Willie Gossett Mr. and Mrs. Clifford Howard Ms. Shari M. Leinweber Ms. Sue Mitchell Ms. Barbara Phillips Schaaf & Clark, Inc. Biggs & Mathews, Inc. Miss America Mr. Justin Wilkinson Boley-Featherston Insurance Mr. and Mrs. Charles Cobb Ms. Mildred Edwards Judge and Mrs. Woody Gossom Mr. and Mrs. Robert Hrabovsky Mr. and Mrs. Gerald R. Leopold MJS Excavation LLC Mr. James W. Phillips, Sr. Mr. Gary Schaefer Mr. and Mrs. Randy Bishop Mr. and Mrs. Rick Moser Willen Electric Co. Mrs. Beverly Bolin Mr. Joshua Cohn Mr. and Mrs. Rory Edwards Grace Lutheran Church Mr. Lincoln Hubbart Mr. Wade Leslie Mr. and Mrs. Jack Monroe Ms. Brenda S. Philmon Thomas S. Schalk Production Blue Cross Blue Shield of Texas MSU Foundation, Inc. Mr. and Mrs. Rob Wilson Mr. and Mrs. Clay Bolin Mr. and Mrs. Ben Coker EideBailly LLP of Burkburnett Mr. Kip Hughes and Dr. and Mrs. Justin P. LeVasseur Ms. Misty Montellano Ms. Delores A. Pittman Mr. Frank Schatte Mr. and Mrs. Dennis Bogart Ms. Mary Nash Wingler & Sharp, Architects & Mr. Hiram J. Bollinger Ms. Chyral Colbert Ms. Lila Ekey Graham Lions Club, Inc. Ms. Paige Blair Mr. and Mrs. Craig Lewis Mr. and Mrs. Tennis Monter Pitts Sand & Gravel, Inc. Ms. Rhoda J. Schenk Mr. and Mrs. Ric Bradshaw Mr. David Navarro Planners, Inc. Dr. Harold Bolnick Ms. Cheryl Coleman Ms. Jolene Eldien Ms. Kathryn Grass Mr. Steve R. Hulcy Ms. Lynne Lewis Dr. and Mrs. John Montgomery Ms. Sarah S. Plowick Mr. and Mrs. Albert Schlabs Mr. Mac Brink North Texas Cardiology Center LLP Mr. Marcus Womble Mr. and Mrs. Warren W. Boone Mr. and Mrs. Darrell Coleman Mr. and Mrs. Jay Elliott James R. Green, DDS PA Hupp, Bauer, Hanson & Lewis Mr. Mark Lewis Mr. George Moody Polka-Dot Penguin Mr. Greg Schmidt Ms. Gayle Broday Northwest Kiwanis of Lawton Mr. and Mrs. Lunsford Pitts Yandell Ms. Julie A. Borchardt Ms. Cynthia Collazo Ms. Helen Enriquez Mr. Kenneth E. Green Dr. and Mrs. Paul W. Hurst Mrs. Marlene Lewis Ms. Patti L. Moore Mrs. Ann Popejoy Mr. and Mrs. Thomas Schroeder Ms. Rita Brown Numantra Mr. and Mrs. Steve Borgman Commercial & Industrial Mr. and Mrs. David Epler Mr. and Mrs. Nathaniel Green Mr. Billy F. Huse Lilley Land & Livestock Co. Mr. and Mrs. Eddie Moran, Jr. Mr. and Mrs. David Potter Mr. and Mrs. H.P. Schuele Ms. Stevie Jo Brown NuTech Inc. Helping Hands Mr. and Mrs. Tony Borgman Electronics, Inc. Mr. and Mrs. Robert Estrada Mr. and Mrs. Scot Green I-44 Warehouse Ms. Rebecca Lindeman Ms. Sarah Moran Ms. Alana Powdrell Ms. Robin Schulte-Bisping Mr. Kim A. Brownlee Mr. and Mrs. Milburn E. Nutt 3-M Land & Cattle Co. Mr. and Mrs. Daniel Boyd Community Health United Ms. Velma Ethridge Ms. Tammy L. Green IHOP #1406 Mr. and Mrs. W.L. Lindemann Mr. and Mrs. Daniel T. Morath Mr. Douglas Powell Ms. Donna L. Schwartz Mr. and Mrs. Richard Bundy Mr. and Mrs. Arnold W. Oliver Mr. and Mrs. John H. Adams, Jr. Mr. and Mrs. Glenn Boyd Home Care Mr. Lanny R. Evans Ms. Kathy Greene Image Advertising Company Mr. Gary N. Lindsay Mr. and Mrs. George Morath Ms. Kelly Power Mr. and Mrs. Apolinar Segura Mrs. Kay Cannan Otis Elevator Company Ms. Dorothy Adams Ms. Laura B. Boyd Ms. Erica Conner Mr. and Mrs. William Evans Mr. and Mrs. Ronald Greenthaler Independent Order of Foresters, Mrs. Carol Lindsey Mr. and Mrs. Stephen R. Morath Ms. LaDonna L. Powers Mr. James Self Carmike Cinema 159343 Ms. Susan A. Page Ms. Delma Aguilar Mr. Robert Boyd Ms. Corrine Cook Mr. and Mrs. Lee Ewell Mr. and Mrs. Tom Greenwade Branch Chaparral Ms. Vivian J. Lindsey Ms. Jeanne Moreau Mr. and Mrs. Clay Poynor Mr. and Mrs. Doug Selsor Carmike Cinema 78820 Parker Family Foundation Mr. and Mrs. Jimmy Alexander Ms. Lisa Boydston Mr. and Mrs. Joe E. Cook, Sr. Express Services, Inc. Ms. Pamela Greer Mr. and Mrs. Tommy Isbell M & F Litteken Dr. Armando T. Moreno Ms. Laura Pressler Senior Care Health and Rehab Carmike Cinema 78827 Parker Family Foundation of Byers Ms. Leslie D. Alexander Mr. and Mrs. Dub Brackeen Mr. and Mrs. Kyle Cook Ms. Martha Fain Mr. and Mrs. Donald R. Gregg J.W. Sauder Trust Ms. Cynthia Litteken Mrs. Margaret Morgan Dr. and Mrs. John Presson Seymour Hospital Ms. Kathleen D. Carr Mr. and Mrs. Jim Parker Mr. Danny Allen Mrs. Eva M. Brackett Mr. Michael T. Cooke Ms. Darlene Fairchild Mr. Jody Gregory Dr. Barry L. Jackson Ms. April Little Mr. and Mrs. Bryan Morris Dr. and Mrs. Barry B. Prestridge Mr. G. Hudnall Shannon Cima Solutions Group Mr. and Mrs. Kevin Parsons Ms. Jennifer K. Allen Mr. and Mrs. Lester E. Braddock Ms. Candynce Cooksey Falls Home Health Inc. Ms. Amy D. Griffin Mr. Bob Jackson Mr. Marty Little Ms. Gena Morris Mr. and Mrs. J Michael Price Ms. Treva Sharp City Concrete, Inc Patterson Auto Center Ms. Frances G. Allery Ms. Vicki L. Bradfield Co-Op Financial Services Family Practice Associates, LLP Mr. and Mrs. Jerry B. Griffin Ms. Wanda J. James Mr. Larry Littlefield Mr. and Mrs. James Morris Mr. John Prickett Ms. Linda Shaver Coca-Cola Bottling Company Mrs. Reba D. Perry Alliance Power Company, LLC Ms. Leah Bradley Mr. and Mrs. Craig A. Cooper Representative and Mrs. David Mr. and Mrs. Frank Grima Jefferson Elementary Mr. and Mrs. Paul F. Littlehale Mr. and Mrs. Jeff Moser Mr. and Mrs. Stephen Priester Ms. Earnestine Shaw Cogent Healthcare Mr. and Mrs. Bob Pert Ms. Glenda L. Allison-Kurdziel Ms. Alice F. Bradshaw Mr. and Mrs. R.G. Cooper Farabee Ms. Jamie Gross Ms. Anne S. Jeffus Ms. Candace Lloyd Ms. Jennifer Mosley Mrs. Trena Prince Mr. J D. Sheer Combined Federal Campaign of Philips/Ledford Medical Systems Alpha Kappa Alpha Sorority Inc. Ms. Jaime L. Bradshaw Ms. Courtney L. Copeland Mr. David E. Farlee Ms. Courtney Gryseels Mr. and Mrs. Marshall Jeffus Long X Cattle Company Mr. Ricky Moss Mr. and Mrs. Dennis Probst Ms. Stephanie Shelton North Texas Radiology Associates of Alpha Night Circle Ms. Amy Bragg Ms. Rhonda Corbell Ms. Edith Farmer Mr. Patrick Guinn Ms. Christe L. Jenkins Love’s 13 Mr. and Mrs. David Mowrey Mr. and Mrs. Brad Proctor Sheppard Officers Spouses Club CompleteRx, Ltd. Wichita Falls Mr. and Mrs. Nick Alread Ms. Jenna M. Branch Ms. Judith E. Corless Mr. and Mrs. Robert Faulkner Gunkel Distributing Mr. and Mrs. Billy L. Jennings Love’s 263 Ms. Whitney Mulholland Mr. and Mrs. Bobby Pruett Ms. Staci L. Sheppard Mr. and Mrs. James Conyers Re/Max 16009 American Plumbing Mr. and Mrs. Francis Brand Ms. Blanca N. Cosme Feathered Nest Ms. Emily Gunter Ms. Deanna Jennings Love’s 269 Mr. Max Mullinax Mr. and Mrs. James Pruitt Mr. Billy W. Sherrell Mr. and Mrs. George Cox Redbird Skateland Inc Ms. Dana M. Amick Mr. and Mrs. Leroy Brandon Mr. Daniel Coss Mr. and Mrs. Brad Featherston Mr. Ashton Gustafson Mr. and Mrs. Timothy Jeter Love’s 29 Ms. Katherine Mullins Ms. Leslie Pruitt Sherrill Crosnoe & Goff Mr. and Mrs. Billy Cupp Dr. and Mrs. John D. Reeves Amsco Products Inc. Mr. Joshua Briggs Mr. and Mrs. Jay Cottrell, III Feed & Garden Store Mr. and Mrs. Dustin Gwynn Mr. and Mrs. William F. Jeter Love’s 469 Ms. Kimberly Muncy Hunter & Fisher Pullen Ms. Yreva L. Shirey Credit Union Miracle Day, Inc. Dr. and Mrs. Dennis D. Reinke Mr. and Mrs. Keith Anderle Mr. and Mrs. Jeffrey Briscoe Ms. Christie Couch Mr. and Mrs. Rick Fenlaw Mr. John C. Hackley Jim Arnold Collision Love’s 55 National Association of Retired The Honorable and Mrs. Mr. Bennett Shortes CU Cooperative Systems, Inc. Sam’s Club 8224 Ms. Faith Anderson Mr. David Brite Country Club Self Storage Mr. and Mrs. Kenneth Ferguson Mr. and Mrs. Gene Hale John L. Hancock Co., Inc. 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